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Downey Nissan, CA

Overall Rating 4.4 out of 5
60 Reviews   Write a Review
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Nissan Dealer

7321 Firestone Blvd, Downey, CA 90241, USA

Company description

Downey Nissan | California’s #1 Volume Nissan Dealer

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All reviews:

Yesenia Robles
I am very happy with my new rogue! The dealership is beautiful and all the people were very friendly. Jorge Secaira was my salesperson and he was wonderful and easy to work with. I highly recommend going here. I know I will be coming back and will tell my friends and family too!
Zero Miedo
This is my favorite dealer by far, from now on this will be the only place I bring in my 370Z for service and full detail. Fast friendly service advisorsand best of all No swirl marks on my paint. Thank you guys your awesome!
Heidi Ball
Got my 2017 pathfinder here and was very happy with my purchase! So far everything has been a breeze with the car and dealing with this dealership. This is my first Nissan and love it! The staff were very friendly and helpful…. they are salespeople so I’d expect that. Took my car in for first out change and found out you are best to schedule and appointment so you are in and out. No appointment you could wait.
Randy Linsey
Had a wonderful experience here!! Bought a 2017 super low mileage CPO Rogue Sport from Matt Alexander who went waaay above and beyond. I am not the easiest customer I will say and was very skeptical about buying anything used. Unfortunately, new for what I wanted was a little out of my price range and after weeks of searching I found exactly what I was looking for at Downey Nissan. Matt worked with me on the price and walked me through the whole process. As it was used and I am super OCD I literally inspected the heck out of the car and Matt fixed every single minor cosmetic scratch, replaced exterior trim as well as completely resurfaced the wheels which only under very close inspection had very minor road rash even giving me his personal mobile number to keep me updated as the work was underway. The floor mats also had very minor stains and even after taking the vehicle home, when I was not completely satisfied, Matt replaced all the floor mats for free!!! I honestly can’t say enough good things about my experience here!! Thanks guys! Customer for life.
Wendy Sagastume
Amazing service-both for my car and customer. Steve made sure I understood my cars service needed. Definitely going to continue taking my car there. Thanks Steve
Adrian H
Don’t believe the ratings, I went in trying to buy a new Nissan Sentra and was very disappointed, staff won’t even negotiate at all, they try to add other costs to the deal which other dealerships don’t do, they didn’t even try to match other dealership prices! Don’t waste your time. Head on over to Nissan of Downtown LA for a better experience!
Kuhlbert Fritz
State of the art facility. The service appointments are fast and convenient because there’s plenty of space to relax or get work done.
Gesselle Garcia
Towed my car there from L.B., because they stated I had a dealer stock alarm system, & they had the key fob I needed available. Got there & no help. They wanted to charge me $140 just to see if they can help & if they couldn’t, I’m out $140. That’s ridiculous. Finally after getting on the phone with/AAA & setting my alarm off several times. I went back in & spoke to another associate, who kind enough to go & physically check my car & try to help. Other than that nothing. To elsewhere. AVOID
Enrique Guzman
I’ve been coming to Downey Nissan for over 4 years, I bought my first car here and have always had an amazing experience. Yoni is usually my service advisor and provides impeccable service, I appreciate the effort him and his team put in to get me in and out as fast as possible, with a job well done. Thank you!
Jinsoo Kim
It was later than the reservation time for about 15 minutes when I first visited. However, I was able to work on schedule as soon as possible without any problems. I had easy snacks, coffee, and resting places while waiting. I received a simple video to check my car. It was so good to explain it in detail and to know about my car. And thank you so much.
Priscilla Gomez
The employees were so nice. Checked my car and gave me a ride home. Then got picked too after services were done on my car.
I have been a customer of Nissan Downey for over 10 years and a Nissan owner for over 20 years. I can alway trust Downey Nissan to keep my vehicles in great shape. When you go there please as for Randy Toro all the service personnal are great and knowledgeable but Randy goes to extra mile for all his customers. You will be like family with Randy no hidden surprises a fair rate for great work with no returns to fix the same problem again. You will not be disappointed.
Big D
Found A Great Deal and Super Service from Ricky. I have been watching for a clean BMW M6. I found Downey Nissan online and inquired for a Salesman to do a detail walk around inside and out and inform me of his findings. Ricky stepped up to the pump and took a ton of pics for me. He also went to bat for me on price negotiation. They knew what they had and in fact they didn’t really want it to go out of state but instead use it as a loss leader. Ricky followed though on everything including watching the vehicle being loaded onto car transport make detailed notes.
If you are in the market for people that still care about your purchase i would highly recommend Downey Nissan in Downey CA and make sure to ask for Ricky.
Thanks Ricky for you super service……
Shirley Reyes
Everybody should come down to Nissan of Downey great place to buy a car,great sales man ask for carlos
rodolfo sanchez
Like always they make me feel like I’m into the family, thanks Nissan of Downy ( thanks Randy T.) Is amazing the way You represent Nissan.
Dave Plantz
How are the reviews so high? I wanted to negotiate the price of a vehicle down, and after a couple days they confirmed my price. I was prepared to go in and buy the vehicle then this happened. The following is our last correspondence by email:
From me to Rudy Magana (sales rep) Looks like my wife and I will be there in the neighborhood of 1pm. We will be pressed for time, so i am sending you info on the ford edge ahead of time. We will need to be on our way by 4pm at the latest. I also have pre-approval for the car loan. I’m hoping we can close on the deal relatively quickly. If you could do your best to accommodate our schedule, it would be greatly appreciated. Thank you, gentlemen.
Dave From Rudy to me a few minutes later Dave, It looks like I made an error with the price yesterday. The FX is priced at $18,335 +fees the special deal we can offer is $17,995 not $14,995. I am working on gathering an extra discount for you for the inconvenience.
Who does that? Who says, yes, it’s a deal and then turns around minus later and says I made a mistake.? These guys must be the shadiest car salesmen on the planet. They suck so bad they made a bad impression before I could walk in the door.
Gina Gallardo
Really nice people very helpful. They have a comfortable waiting area with snacks and drinks. I have no complaints im very happy with their service.
Hunter K
Professional services, staffs were very kind, new building and snacks etc. The store is so prestigious that it feels like a prestige lounge at the airport and gives high satisfaction to the customers. The staff’s knowledge was very professional and kind hospitality with warm heart. I was looking compact size suv and Nissan Rogue Sport is perfect to me. Rogue sport has very stylish and good option comparing other brands. And really affordable price. Especially, their service mind made me to buy a Rogue without any doubt. One of the best Nissan dealer in the U.S. I’m very satisfy with Rogue and their services. Thank you Downey Nissan, thank you Mark Lee : )
Manuel Caceres
I stop by about 2 weeks a go and i was not expecting to get out of there driving a new car but the sales men who welcome me help me a lot because my credit was really bad at the point the i went to 3 dealers before Nissan of Downey and walk out empty hand it. All the staff that i deal with that day treat me and my family really good i can’t ask for nothing else, Nice treatment good service and nice environment.
I recomend to go there because they really want to help you and put you on a new car, I’m glade glad that i stop by that day with really low expectations but i drive out in a nice new car, now me and my family we are enjoying it. I you stop by ask for Jorge Sicairo he is the sales men who help me to get this car after trying on different dealerships and alway walk out empty handed. Thanks Jorge… 👍👍👍
andrew felix
Great customer service, Charlie was my service advisor. Went in for an oil change with no appointment and he took care of me. They provided me with a video inspection of the car and a complimentary car wash.
Claudia Mejia
Everyone in the service department is extremely helpful and friendly. I been coming here for about a year now and I would highly recommend this location. Yoni is always ready to help and suggest what’s best for my car. He truly cares for his customers.
Reina Medrano
Parts department was great, mando made my experience great when i needed parts. They made me feel welcomed, as well as candy…. i will definitely return to downey nissan because of them two..
Michael Oliver
Outstanding professional service that was demonstrated through there training and dedication towards customer satisfaction.
Teresita Ortega
The customer service here is amazing! My service Advisor Yoni is the greatest of them all, He is very professional of what he does and speaks very clearly. If I had any questions about what he was saying with no doubt he will take that extra time to explain to me so I may understand. He doesn’t give false hope, he is straight forward and I love that. All the other staff are very supportive and kind. The new place itself it’s amazing, great upgrade! I love how they send you a video of your car when they are inspecting it and informs you of what they checked and what services your car is in need of. I will highly recommend this Dealer to get your Nissan work on and my Technical Advisor Yoni! Thank you~
Jaz Arnold
I had the most wonderful experience at this car dealership I got very good an outstanding help from my car dealer (Alfonso) I give him a 5 star rate on a job well done
Nicholas Delgado
Great experience buying our family car. Frankie hooked us up and helped us out a lot. He made everything easy and fast as well. Frankie is your go to guy honestly thanks a lot.
tenten 0
I would just like to thank Carlos Quinones from Downey Nissan. I came in without an appointment and close to their closing time for Service. I was so horrible, because there were still quite a few people in queue. I told Carlos that it was just my car’s tire pressure. I was expecting him to just give me an appointment because they seemed too busy, but he didn’t. He asked for my key and immediately sent my car to Service. In less than 5 minutes, I was ready to go. It was quite unbelievable. He was too amicable and friendly. I was a horrible customer but i do very much appreciate the awesome (and quick) Customer Service. Great place too. It was my first time there. Clean and huge. Five stars. Merry Christmas!
Samuel Hernandez
I’m really happy the way Valentin help me thank you Downey Nissan a happy Customer five stars the best service
Heber Anguiano
No happy with service. Made a appt for Saturday at 7:15am. I called at 10am to get status on my truck and I was told , they haven’t got to it. That really piss me off. The purpose of making appts is for the car to be seen first before walk-ins. I told then they better get to it or I would go down there and go off on a supervisor. Not happy, they “f” my plans for Saturday with family because their stupidity and unprofessionalism.
Judy cobian
Downey was a great experience, the people there are great. With sales rep Mario and sales manager Steven we were able to trade in our vehicle and get a 2017 model at a great price, the transition was smooth with the help of these gentlemen they really went above and beyond to give me the best deal possible. Thank you Downey Nissan!.
Ellease Taylor
Hi car prices only work with people with a1 credit waste of time
Sir Monocle
Wow how cool is this they have an actual storm trooper, just posted the picture. So far the service has been tremendously great, brought car in, so far the service and area is to high expectations. Let see how the car turns out, thanks Steve and Ricardo and car rental guy your professionalism so far is greatly appreciated. Also thanks Chris u are a very understanding and super technician.
Daisy Carmona
Love the kids play room. Star bucks coffee is bomb and bagles too
David Kid
Downey Nissan is great! I love the service department. Yoni was and always is super nice and helpful. He goes above and beyond for his costumers. I was usually skeptical about taking my car to a dealership for service and Downey Nissan has made it my go to shop. And their new location is so nice I loved it.
Varutai n Bruce Tanner
Excellent service, new building. Prices are negotible. Similar to other car dealerships, a little push, but no stress.
Henry Corona
Great customer service, my service person moury explained the services that were needed to my vehicle in a professional manner good people skills. The staff works well. Will be back definitely and let family and friends know about this dealership and to speak with moury explained with great knowledge of the customer vehicle needs and on time.
Ramon Espinoza
Excellent Service. They love what they do. I went in for a routine Service with Steve. He was able to get me financial assistance through Nissan Mortor Acceptance Corp. Got my 2013 Nissan Rogue up to date. I have no problems. The following week I brought my wife to purchase a a brand new 2018 Pathfinder Platm. I love this state of the art dealership. Best one I been at thus far. Thanks Downey Nissan.
Lydia Aguayo
I’ve been very happy with the service at Downey Nissan. Charlie Trejo in the Service Department tends to me right away, he gets me a ride to work and back, the work done right, and Charlie is very nice and very professional.
Ashley Collins
I had the best experience with downy Nissan. First of all Elizabeth was so knowledgeable, kind, relatable, and a great listener – she was truly a pleasure to purchase a car from. She did everything down to pairing my phone with my new car (which I’m totally obsessed with btw!). Second – signing all the paperwork was a breeze. While that docupad thingy was really cool technology, it was very efficient. Everyone was beyond kind, all of the staff had smiles on or were laughing the vibe was awesome, which is very rare for a car dealership. One of the things I liked most about my visit was that I could tell the dealership focused on customer experience and service vs. ramming sales. While sales is obviously important, the customer experience far outweighs that. It makes people want to come back and refer them which obviously brings more sales. Downy Nissan has it down. Will always refer them and will purchase any future Nissan cars from them 100%
maritza navarro
Downey Nissan did what Glendale Nissan couldn’t do. I kept taking my car to Glendale Nissan for an issue and they never fixed it. My sister recommended Downey Nissan to me so I took my car in. They found the issue and fixed it the same day. I felt like they were being genuine and weren’t trying to upsell me on stuff I didn’t need. Thank you Downey Nissan. My car runs great now.
grace pool
I had to take my car at Nissan Downey for the oil change, personal were very nice specially Carlos Quiñones thank you for your service I highly remend this plane.
yudit adame
I want to thank Jason Gomez for Ana amazing experience at Downey Nissan rentals was fast and easy to rent a car. It was my first time doing it because I was afraid of high rates and the hassle to do all the paper work but I can truly say that my experience was the best and I recommend it. Also service is amazing Yoni always makes it so easy to just go and get my service done. Thank you guys for always making my experience at Downey Nissan the best. 👍🙏🏻
Frank Canalez
Poor service what happen Rebecca galvan we got no help from your team we left empty hand from your dealer
My service tech, Randy Toro, is awesome! Always goes above and beyond to help the customers.
Delmy Duran
It was a very good experience the new system where you get to see the work done i love it and my advisor frank linares is so nice and help me understand everything that is done
Stephanie Castro
great customer services! I always come back for my routine oil change and maintenance, Downey Nissan never disappoints. I always leave with a smile knowing that my car was taken care of. Kudos to Charlie I always chose him for my advisor keep up the good and hard work you do 2 thumbs up! FYI they are now available sundays which is more convenient!!
Leslie Acosta
I got the best customer service here, went in for an oil change and i got that plus a car wash! how awesome is that? Carlos attended me and he was super nice and funny, every single staff member smiled and greeted me (positive attitude at 7 AM?! yes!!! ) if that wasn’t enough, i waited in the waiting room that was clean, had the AC on, WIFI, and was offered free donuts and coffee and while they serviced my car. Thank you for the wonderful service, you never disappoint.
Noemi Penaloza
Horrible location make you wait around while they talk to friends and eat even with an appointment. Ricky tried to do anything to get my credit ran and got upset when I did not let him. They lie about prices and what they could do for you. Save your time don’t go here!
L Gon
The visit was amazing. I felt no pressure nor stress with the whole process. Oh wait….maybe I did a Lil 🤔 When I had to decide the color of my car. I loved that feeling though ☺️
The Unforgiven
Bad service , high rates and descriminates you if you only speak spanish or if you look like you only speak spanish , makes you initial papers without explaining what your signing . And makes empty promises they dont keep …
Arturo Ortiz
Great experience making a deal at Downey Nissan 100% recommend go and ask for Hansel he’ll do his best to get you in a car you want and need. Steve will also do everything on his hands to get you the deal with the best numbers on your side. The difference from this dealer to others is they work as a team to try to get you the best deal possible 100% recommend. A+ Go ahead and give a call to Hansel Enciso he will get you in the car you want!
Carla Ramirez
I would definitely recommend Downey Nissan. My bother and I had a pleasant experience in leasing a 2017 Nissan Rogue. This would have not been possible without the attentiveness or patience of Erasto and Steve who where constantly trying to get us the best possible numbers for our monthly payments.
Christian Martin
Great service, you even get personalize video fo your car while they are working on it.
Dodger Princess
Steve is a awesome service advisor I would recommend my family and friends to go to Downey Nissan and get service anytime.. he was very helpful and explained to me what my car needed and my car was also ready on time as promised Thank You Steve
Hank Ly
My service advisor Steve Saenz displays a broad application of knowledgeable with Nissan vehicles. He demonstrates a strong ability to identify, analyze and solve problems to meet his customers satisfaction.
Javier Linares
Personal is always so friendly and helpful always with a greeting smile. Francisco service advisor always so prompt with the service and has my vehicle ready when promised. Highly recommend Downey Nissan
David Garcia
Disappointed… I purchased my wife’s car from this dealership. Great service when we purchased it. This will be the 2nd time coming here to get her car serviced, and the last. Both times I’ve made appointments and both times it’s taken up to 2 hours JUST to get the car an oil change. I had to rearrange the rest of my day due to this. What is the purpose then to make an appointment in advance if you don’t take care of the customers that take the time to make the appointment? I might have an idea… the picture was taken during the last hour of my 2 hour wait. Are these mechanics on break? This is why it takes 2 hours to get an oil change here.
Rocio chavez
The guys in the service dept were very helpful with the problems i had with my vehicle. The mechanic that serviced my car did a great job. He actually drove around with us and helped us locate a noise that the car was making. Maury had excellent customer service skills he was able to explain everything to me. Everyone there was great. Thanks guys.
Jose Zambrana
Outstanding Service !!! Representative took time to fix all the issues with our new Nissan Sentra
Benjamin Sandoval
I took my vehicle in for service recently and my experience was better than it has ever been. There are amenities while you wait, the staff is kind and assertive and the building really is stunning.
I recommend Downey Nissan now more than ever. If you don’t believe me visit the place yourself. You will not be disappointed.
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