All Car Dealers

Find a car dealer you can trust

Hertrich Ford Lincoln in Milford, DE

Overall Rating 3.9 out of 5
30 Reviews   Write a Review
Other Delaware car dealers Dealers of other States
Ford Dealer

1427 Bay Rd, Milford, DE 19963, USA

View on Google Maps
+1 302-725-0031

Company description

Hertrich's Ford of Milford | Ford Dealership in Milford DE

Visit Hertrich's Ford of Milford in Milford for a variety of new & used cars cars, parts, service, and financing. We are a full service dealership, ready to meet you and earn your business.

 Visit company website


All reviews:

 

Gary and Yilu
I am relocating here and was in contact with Sheldon Scott for a couple of weeks before I arrived. Explained the details of the sale and the details of the vehicle I was looking to purchase. He was excellent in communication through the whole process, and the purchase went exceptionally smooth. Thanks Sheldon for your professional service in this purchase. The F150 was perfect for our needs. Thanks for a great deal as well!
Shopping for a vehicle, I recommend Sheldon and Hertrich Ford of Milford!
Michael Finkelstein
My fiancé and were looking for two new vehicles and live out of town and had terrible experiences with our local dealerships.
The staff was amazing and gave me great service. We truly felt like we were being taken care of and felt like they cared about building a long term relationship with us instead of just trying to making a quick sale like the other dealerships. I highly recommend this dealership to anyone looking to get a new vehicle.
Lisa Allen
Bought a 2014 Ford Fiesta in September of 2017 from this dealership. The handle on the drivers door was missing. I was told that it would be no problem to fix. After being lied to repeatedly about the wrong part being received and being given the run around, consulting an attorney, I finally had the replacement installed in January 2018. I overhead a male counter worker comment as my husband was pulling the car into the Bay” that car and owner has been a pain in my butt for the past 3 months. They are such a class act. Calling to ensure you fulfill an obligation apparently is a nuisance. An independent mechanic found issues with the transmission and clutch. Oddly enough their auto shop coil find nothing wrong. Charlatans and con-men are the name of the game. Of course they offer to put you into something different. More money with higher notes. They don’t deserve a single star. I’ll trade this junk elsewhere. I recommend that you avoid this sandpit. You will get no customer service after your purchase. My last experience with Hertrich Dover was fantastic; THEY can get my business at anytime.
John Oehlert
I can’t say enough positive things about my experience of buying a vehicle from Hertrich Ford Lincoln of Milford. I was in the market for an F-250 SD truck to tow our trailer. Using the Internet for car shopping for the first time, after researching dozens of trucks, I found a 2011 F-250 XLT with 21,030 miles and the complete towing package and a cap at Hertrich Milford. Their initial asking price was very reasonable. I contacted them, and spoke with salesperson Aaron. He spent about an hour on the phone with me, answering all my questions about the truck and its intended use. Armed with this info, we took a ride from southern NJ down to Delaware. Again working with Aaron, we took a nice test ride, where he explained all the features and capabilities of the truck. Back at the dealership, we discussed, and came to terms with, a very fair price for the truck and an equally fair price for our trade-in. We had asked for several additional items to be included in the deal, which they more than honored. Business Manager John worked with us and got us very good terms on financing and extra coverages, and GM Kurt was also very helpful in the overall process. In conclusion, this was a very positive experience. Aaron, John, and Kurt really helped us achieve our goals and requirements, and, at the end of the day, we came home with a great vehicle. I would not hesitate recommending them to anyone shopping for a vehicle, or, in our case, if the situation warrants it, buying another car from them…..
Tyler Janson
Friendly service. Fast and reliable compared to other dealerships. Definitely recommend.
Michael Rooney
I recently had two (2) vehicles serviced at Hertrich Ford of Milford and I could not have received a more efficient and friendly crew of people. From the minute my vehicles, Suzuki Equator Pick -up and Tiburon V6, were brought in we couldn’t have been shown more courtesy and knowledge. I will not hesitate to bring my vehicles in in the future.
Ryan Ehlers
I had an amazing experience working with this dealership. I had requested more info on a vehicle and was contacted within 24 hrs by a salesman. The salesman I worked with, Aaron, was amazing to work with. After our first contact I told him I worked night shift and instead of calling me with any updates he emailed me and allowed me to respond when I was not asleep. I was working with Aaron on purchasing a vehicle and was about to purchase it when it was sold by another salesman the day prior. After I was told it was sold, the GM made me an offer through Aaron on a newer model that I couldn’t turn down. As soon as the vehicle arrived I spent a couple hours waiting for the vehicle to be prepped and cleaned and was handed the keys to my new vehicle. I couldn’t be happier with Aaron or the GM. I will definitely go back for any future purchases and will refer them to anyone I know that is looking to buy.
Carla Royce
I have not had a very good experience the last time but we love our car
Kelley Jo McNinch
The company I work for purchased new utility vehicles and have been very satisfied with the price and the service.
Nathan Stanford
Great place to buy a used car.
Herb Rice
We were traveling thru from Nashville, Tennessee and needed an oil change. We came just before they closed and they still got us all fixed up and they even washed our Mustang! Chris Del Gaudio our service writer was extremely helpful and pleasant. Thank you very much for the great customer service!
Chris Cole
We always get GREAT service!!! Staff is great and treat uslike we are special and they not only care about our vehicles they care about us! Continue the great service and customer relations. Kudos to Holly 🙂 you are a great person!
Frank Milford
In lot looking for an easy 35 minutes and no sales person. At a car dealership????? I know, hard to believe. Had to go inside and saw two salesman playing a game on their phones. Makes me wonder about their service department.
Robert MILLER
The young lady at the front desk in the Service Department is very knowledgeable.
Jeffrey Gray
I live in Stewartstown Pennsylvania had a shade tree mechanic down the road tune my truck up broke down on my way to Ocean City took it to heart Rich Ford and they did the job right got me back on the road again I want to thank them for their help and their outstanding work
Rich Bakewell
Michael Stames provided professional and no pressure assistance with the purchase of our vehicle. One of the best experiences My wife and I have had in 30 years of car shopping.
Ryan Maloney
Great experience at Hertrich Milford, Paul was excellent and easy to do business with!
Karis Hoffman
Exaclty a month ago today I bought a used vehicle from Hertrich Ford-Lincoln in Milford. I do blame myself for this headache of a situation.. I should of walked when I had to bite my tongue the first time my sales associate started talking to me like I was dirt (only when my fiancé would walk away of course ??) because I refused to look at a vehicle I had NO INTEREST in (way over my budget) even if “the price was right” (which it most definitely was not). I shrugged it off and stood my ground and ended up buying the vehicle I originally went to look at. I was guaranteed by that lovely salesman that there were no issues with the vehicle other than the few he personally pointed out to us which were all cosmetic and minor.
The following morning after purchasing the vehicle it starts running a little odd and 3 service lights came on at the same time. I then contacted my salesman as the service department directed me to do and he was about as clueless as I was and admitted that his store never even looked over the vehicle and knew absolutely nothing about it (even though the day before he acted as if he was the previous owner and knew every detail about it). So days go by of fighting with the GM and service department (with absolutely no help from our trustworthy hassle free salesman) and they finally agreed to fix it for free (Not really sure what that 30 day warranty is).
So blah blah blah a week goes by and sure enough the service lights return.. the same exact ones.. causing the same exact problems. Thankfully, I’m still within that wonderful 30 day warranty, right?? Nope, they offered to go 50/50 with us… on an issue that started not even 24 hours/15 miles after purchasing the vehicle.. that they took a week to “fix” the first time… that is currently being fixed elsewhere for 3 times less than what they offered in their 50/50 deal. Other than that.. I love my vehicle!!
Anthony Kruge
A warning to prospective buyers who are lured into believing that certified pre-owned Fords, sold by Hertrich are indeed certified by FORD. The website advertising, the links from the search for certified vehicles all point to an illusion, a ‘bait and switch’ that Hertrich is selling you a car covered by the proper FORD program. I purchased a Fusion last summer. The car broke down yesterday. It wasn’t until yesterday that I found out that the car that was advertised with the FORD logo as pre-owned certified, was indeed not. Rather it was certified through a small third party in TX. Feel free to look up the myriad of complaints filed against Portfolio Dual CPO, you’ll find pages upon pages. Feel free to search the entire Hertrich website for information about their third-party provider, you won’t find it. As consumers we purchase certified pre-owned vehicles and extended warranties for the peace of mind they instill in us. Next week, when another ‘Genuine’ FORD dealership finishes the repairs on my Fusion, I’ll go out of pocket for over $1,200 for repairs and labor and a broken promise that if the labor on any vehicle under the CPO goes more than five hours, you will be reimbursed for up to 5 days of car rental fee’s. Another misnomer, the charge I’ll make to Enterprise next week comes out of my pocket. As for Hertrich’s help in this matter to do anything on behalf of a consumer that ‘trusted’ them, let’s just say in spending nearly an entire day on this matter, I did their job in terms of contacting, checking, and generally all of the administration tasks only to find out that just because it has the FORD logo on the web-page, the folks at Hetrich think nothing of duping you into believing you’re getting what you came to their ownership to purchase.
Kathy Brabazon
Let me start by I normally do not go onto websites to rate or review anything, however I just had to put this one out to the public.
I just purchase a Lincoln MKZ, with the help of Shawn Davis. It also was funny to us that Shawn also sold us our Ford Edge almost 4 years ago. We where walking around in the lot because I do not like a “Pushy Salesmen”, and Shawn approached us. ( we had no idea that he was still working there) I have to say that our experience was absolutely wonderful once again!! Shawn is so easy going, not Pushy and most of all he respects you and takes Pride in his job. ( FYI , I was driving my husband crazy, so you know I did the same to Shawn) We where in there a few times before I finally made up my mind on which car I wanted.
For the past 20 years I have a new car every couple years and I have to say that our Total experience with Hertrich’s Ford-Lincoln in Milford was Pain Free from Start to Finish with Everyone!!!
Thanh Trang
Bad. They didn’t keep there words. Promise everything before you sign the paperwork. car didn’t even come with a full tank of gas.They promise to do inspection but didn’t follow through. Wow. just $100 show you how cheap they are. don’t waste you time with them..just go some where else
William McPoyle
I have been working with Dave Kriegisch for a few days now to try and help find me the perfect truck for my needs. Dave has helped guide me to some pre owned trucks that are on their lot and not a step of the way did I feel like he was pushing me into a sale. Awesome guy to work with and I greatly appreciate his customer service and attention to detail. Fun fact. He’s aguitarist so feel free to ask him if you could listen to him.
Nicole Evans
Worst car buying experience ever!! Very unprofessional and unorganized. Still waiting on the car to be fixed two months after purchase, the oil was not changed nor was the car detailed. Had to return to the dealership on several occasions for them to wash the car, look at a dent prior to purchase and oil change. No return phone calls.
Oliver Gumbs
Everyone knows how taxing car shopping can be. However, my experience with Shawn Davis was one off the best that we have had. He’s knowledgeable, courteous and cares about the quality if service he provides. If you are looking for a non pushy experience, ask for him. My wife hates car shopping, was very happy with the process. I.e. I negotiated and she got a great buying experience and a sweet MKZ.
Loretta Schmeling
The sales team Al Bestwick & John Lytle were very commited to helping us get into a newer car. I give them both five stars
Heather Brown
My fiance’ and I had been looking into other vehicles and I had my heart set on a 2014 Ford Escape from another dealership. They even let me take the car home for the night…probably to secure the deal regardless of the numbers. Well, as much as I loved the car the numbers just weren’t right for me and I wasn’t comfortable. I went back to my pre-approval email and started to review cars at other dealerships that were comparable. We found my car and I decided if this wasn’t going to work then nothing would. We headed to the dealership and were greeted almost immediately by a gentleman named Ducky. He was funny and very down to earth from the moment we introduced ourselves. He took me to my car and was very knowledgeable in a way that we hadn’t experienced previously. He knew all the ins and outs of my car and showed me what all the buttons and fancy parts were for. It was very comforting to know that I was working with someone who knew what he was doing. The service that we received from Ducky Sheetz and John Lytle was incredible and I have never experienced that before from a dealership. We went in as a “maybe” and came out satisfied customers driving home in my new car. We were there until well after closing hours and even still the service was amazing. I would refer this dealership to everyone I know! Thank you again for all of your help and sincerity!
Susan Leavell
I was there for 2nd employment interview. But sales personnel were all friendly
Tameka Booker
Staff was very friendly
Ayhan OZTURKOGLU
Beware, they sell you products that you think are Ford until you receive in the mail. I’m talking about products such as extended warranty, roadside assistance, tire care etc. If you carry the name Ford in your name you need to be honest of what you sell on the side!
Megan DiPrima
Very friendly, no high pressure, nice to deal with.

 

Write a Review