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AutoNation Ford Miami, FL

Overall Rating 4.3 out of 5
282 Reviews   Write a Review
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Ford Dealer

16800 NW 57th Ave, Miami Gardens, FL 33015, United States
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Company description

Ford Dealership Near Me Miami, FL | AutoNation Ford Miami

Browse our new and pre-owned inventory, explore current lease specials, or schedule service at AutoNation Ford Miami, your local Miami Ford dealership.

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All reviews:

Emelina Soler
To be honest I hated shopping for cars . My experience in the past was not been pleasant. Lots of pushy sales people trying to sell me what they want not listening to my needs. All that changed when I meet Auto Nations Sales Associate, Victor Rivera. Let me start by saying he was amazing! He made the process so easy and painless. It didn’t matter how many times I challenged him and how many questions I had. His professionalism did not change. He was always courteous and willing to listen to what I needed. Something so important is trust and Victor earned mine. I look forward to my next car purchases with Victor. I have already recommended Victor to friends and family they won’t be disappointed.
Margie Rancaño
Amazing experience. Thanks to Carlos our salesperson it was was a flawless transaction. A great surprise for my daughter and son in-law.
Jon S.
My service advisor Orlando is the absolute best. He instantly remembered me from my last visit. He went Thru my service history to find out all services I needed for my vehicle. He asked me to look in my emails for any savings I might have received and last by not least, he called when my vehicle was done. Not that’s what I call Customer Service. Orlando is the best. Please stop by Autonation and see him, he’ll take very good care of you.
Scott Bettencourt
The people made the difference. Xavier was a fantastic communicator before I came to see the Ranger and super helpful during the trade-in and purchase times. After he helped me secure the deal I was introduced to Rafael for the finance documents. Rafael was easy to work with and extremely efficient with the paperwork. Very enjoyable and simple processes back by great people. Highly recommended to all buyers
H Louis
They failed to disclose an accident that a Ford F150 Raptor I purchased from them was involved in. I found out, after purchasing this truck, that it was involved in a rear end accident and Autonation Ford Miami lied to me about it. When I purchased the truck in August of 2020, I asked if there were any accidents or damage and asked to see a CARFAX report. They promised that the car was perfect and sent me a clean CARFAX report. I ran another CARFAX report in October of 2020, after I purchased it, and now it shows that on July 27, 2020, the truck was involved in a rear end collision and was put up for sale about 2 weeks later. I sent an email questioning why the accident wasn’t disclosed to me and I still have not received a response from the used car manager Julio Roman or my salesperson, Gio Bustillo. They were very responsive before the sale but now, after the sale, I get no response. The truck was always serviced at Autonation Ford Miami and it should have been inspected when the prior owner traded it in so they can’t say they didn’t know about the accident. I just checked the rear of the truck and saw a yellow CAPA sticker on the inside of the rear bumper so that shows the bumper was replaced with an aftermarket bumper. Any trained automotive technician should have seen this. Also, part of a trade in would be the disclosure of any accident history so either AutoNation Ford Miami knew about the accident and covered it up or they didn’t properly inspect the truck and missed the proof of accident. Either way, they failed to either disclose or properly check. Please be careful and thoroughly inspect any vehicle you buy from Autonation Ford Miami and don’t trust them. I bought the truck and had it shipped to New York so I went with the word of Autonation Ford Miami that there were no problems. I trusted the staff at Autonation Ford Miami and was screwed since I overpaid for a truck that is now permanently devalued due to an accident report that they failed to disclose to me. Their lack of disclosure about the accident will cause me problems reselling in the future. I am very disappointed in my experience with Autonation Ford Miami. I am a lifelong Ford enthusiast, I currently own three Ford vehicles (a 2014 Shelby GT500, a 2004 Ford Mustang Mystichrome Cobra and the 2014 Ford F150 Raptor) and I’m also a Honorably Discharged Disabled Military Veteran who trusted AutoNation Ford Miami and was screwed over because of it. UPDATE (11/2/2020 at 11AM): As requested, I called the GM at AutoNation Miami and spoke to someone who told me that AutoNation Miami will not do anything, not even offer an apology for my poor experience. The GM spent most of the time, trying to convince me that I should just accept the vehicle as is, there is nothing they’re willing to do, and that they inspect all their vehicles with a 125 point, or more inspection. When I asked how could they miss a large CAPA sticker inside the bumper, which shows that the bumper was replaced with an aftermarket piece, he said that doesn’t mean anything. I asked if it wasn’t that important, then why didn’t the salesperson disclose it? How could they not see it if they inspected the vehicle as well as they claim to? If I were to try to trade in a vehicle, they would not have such a cavalier attitude about an accident report. They even went as far as to try and tell me that if I ordered a part for a car with my VIN, through the dealership, it would show up on the carfax report. I challenged that statement and asked for proof because I’ve ordered parts for all my Ford through the dealerships over the years with VIN numbers and never had anything come up on carfax. The dealership spent most of the conversation trying to just gaslight and force me to accept that they’re unwilling to do anything to change my experience, not even offer an apology. Again, buyer beware. I’m a lifelong Ford buyer, from my first Mustang when I was 17 to this Raptor, my Cobra and Shelby at 45 years old and I’m extremely disappointed at my treatment from AutoNation Ford Miami
Alex G.
Salesperson, manager and the staff in general were really professional and understanding and so was the finance guy. But I went on a Sunday, I had to wait over 3 to 4 hours for finance becuase there was only one finance person. Other than that, everything was great. Salespeople do not follow up and haras you with questions. I love it.
Marlon Hogg
Service facilities could do with a makeover compared to other dealerships, but the customer service was first rate. Advisor Arnaldo was friendly, welcoming and treated us like we were valued customers. I really appreciate how straightforward he was with how long the diagnosis would take, repair time and when the car would complete. After subpar service from another dealership, I’ll definitely be taking my car back here! Well done and well deserved 5/5!
Such great customer service by Mr Ayala. He worked through his lunch hr to help me & even loaned me a charger when my phone was on 4% after waiting for my van to be serviced. Very welcoming & helpful staff, great location.
Jocelyn Kinzer
Orlando is the best service advisor. Our whole family goes to him, because he offers the best service.
Hadiya Hanley
Purchased a car for export. Upon test driving, a amp was installed and radio was working fine. However, when i received the car i not only found that the amp was removed (causing the stereo to not play), but removed incorrectly leaving several live wires in the trunk that were sparking. If not found sooner my car would’ve got on fire. Very negligent with no concern for the customer.
Jessica Tosco
I went for my 1st maintenance on my car and the experience was great.. Super fast service and Hugo was very informative on what to be expect from my visit. Keep up the great work!
Oscar Mas
Staff was very helpful with our car issues. Special thanks to Orlando for keeping me up to date periodically. Appreciate all the help we received
John Soto
Andrew was a great help. He really kept me updated and calm lol. If I ever run into problems again I would call him first. Pricing is a bit steep but it is a dealer.
Carmen Lam
Hugo made it fast and easy. I dropped off the car keys and just went home to wait for the call. Next morning car was fixed (product recall) with no charge to me and all I had to do was pick up my car.
Cristian Caseres
It was easy to find the new car, Marco (Xavier) was excellent, highly recommended, amazing deal and warranty. The whole team very helpful.
Yegor Nefodov
Great and fast service. Very polite and knowledgeable staff.
Gemma Garcia
Great experience buying a car, both the sales and finance representative were very knowledgeable and nicely explained everything to me. I would definitely recommend them to friends and family members.
My experience has been incredible, the salesperson Charo Eri has given me the best experience I have ever had buying a car, she was very kind, very professional and with a lot of knowledge. Thank you Charo for all your help and dedication.
Eric J. Spiewak
Alberto Delfino made the process simple, honest, reliable, stress free, and makes you feel like family!! I would give 10/10 if possible! Side note: service center needs to do their do diligence because I received a vehicle with 12 miles on it and zero washer fluid why.
Mike Kochav
what a great buy, great customer service, it was absolutely pleasure to work with every one in this location, from- Arthur , my sale Associate , finance manager and even the GM. every one was supper helpful, and it was FAST, i spent 1 hour choosing my track and 40 min closing on it and out the door the next day.
Kimberly K
From beginning to end Juan Mesa always goes above and beyond to make sure I am kept informed about my car repairs. His knowledge and kindness are beyond measure. He is a valuable member of your AutoNation team
Daniela Ortega
Horrible service all around. Sales was extremely rude and not helpful, when manager was contacted he did nothing to help he simply repeated himself and did not listen to concerns. Constant problems.
Wouter Bergakker
Good positive experience buying a used. Challenger, the tesm workedwith me on the trade-in to keep the price within my budget.Xavier my salesman was great and followed up the next day with info i needed. Ovarall nice experience!
Willys Chirino
Great dealership, Great salesman (Javier), and amazing deal on the truck of my dreams. Will definitely be coming back for my future truck.
Zadoc RB Gibbs
If you are in the market for a vehicle, I strongly suggest you go to a different Ford Dealership based on my experience with Ford Autonation Miami. I bought a 2016 Ford Mustang Ecoboost with the performance pack and a year into ownership the car was plunge with a series of issues. Which seemed odd for a fairly new car. I should have lemon law the car. Out of good faith, I took the vehicle to Autonation so the issues can be addressed. Each time they supposedly fixed something another issue arised. Still out of good faith, I gave them an opportunity to fix the issues. Most of the issues were related to the same thing. At the time, I asked the service manager can I get a new engine because I knew that year of the mustang ecoboost was known to blow the motor. He assured me that the persistent issues was not serious enough to warrant a engine replacement. I took his word for it. Nonetheless, the car still had issues. Then close to 2 years afterwards I was able to drive the car and put 30k miles with out problems until I recently got a P0299 engine code. Which means the car is losing power and misfiring. I took it to a dealer that was close to me and the diagnose that the car had several issues. All in which, Ford Autonation Miami supposedly fix in the past. Upset I called, Ford Autonation and spoke to the service manager and explained everything. He told me to call corporate. I did and the opened a case. After I had the car towed to Ford Autonation Miami, two days passed and I did not receive any update. Mind you for the two days I am calling them dozens of times and no one answers or I get a attitude from the people who work there and they hang up the phone on me. Today I called numerous times and finally, finally get a call and I am told my engine is blown. My car is literally 6k miles over the power train warranty and Ford Autonation Miami has really been the worst experience ever. They refuse to help and ignore the fact that I was sold a very problematic vehicle. They should have replaced the engine from a very early standpoint but they literally replaced small things that never solved the true issue. Very unhappy and now I have to deal with Ford corporate to hold them accountable. Please stay away from this dealer at all cost. Not happy and this is the worst dealer.
Frank Garcia
Service Rep Orlando is very professional and assisted me with all my concerns, questions . Miguel the mechanic, I was very satisfied with the service rendered because he went above and beyond to resolve my needs.
Loved the service. Yusuf was great👍
Tania Valdes
The place is clean. The managers that night were the best including Dayani who was in charge of this sale. Thank you Dayani for you patience. Excellent team work that night. It was an unforgettable experience. I will recommend it 100%
Vehicle Power
Worst experience ever. I’ve been at the dealer 5 times because of a vibration in my F150. The “Walmart graduated mechanics” made me buy 3 set of tires and wheels because they said it was because of out of round tires and bent wheels. After the 3rd set then they realized that wasn’t the issue. Then they say it’s the vibration was caused by the driveshaft. I had to wait almost 2 months to get the driveshaft replaced and figure what… I’m still having the same vibration so 3 months later I’m with a 20k miles truck that I can’t drive safely at highway speeds and they don’t have a solution.
Jessie Bartlett
Orlando ( service advisor ) made things so easy .
Carlos Echeverry
Great service on time (appoitment and delivery). I felt welcome and well attended by the service advisor (Hugo Paniagua)
Dennis Johnson
Very professional. Even though the car I wanted was sold the day before, I was able to get a comparable car with less miles.
Jay P.
I had a great experience at AutoNation Miami Ford. Stan, my salesman, Edgar the manager and the general sales manager all went out of there way to get me the perfect F150 and deal. Abdel the finance guy was also very quick and had everything ready for me to sign. The truck had a couple of minor issues and Stan took care of it all to make sure that the truck was perfect and that I was happy. I’d recommend these people to anybody. Thanks again guys!
Erica Peron
This dealership did a great job facilitating my purchase. Tony is a superstar salesman!
Diego Gil
Great Service. Arnaldo is the man to see!! 5stars
Purchased a Ford 2020 Expedition through the internet link inquiry about the inventoried vehicle. Representative Yusuf Shihadeh responded promptly, provided all details about the vehicle, reacted to my price offer and returned a call within fifteen minutes. No haggle, no hassles, and we made the deal. Picked up the vehicle an hour later. He was professional, courteous , knew the product line and made the experience a pleasure. Thank you Yusuf.
Bernardo Mieres Peralta
our experience was very good ,,, we managed to get my wife the car she wanted and the price seemed good to me. Well, anyway ,,, it should be noted that without the help of the salesman who attended me it would not have been possible ,,, Javier Pérez I think It was his name ,,,, his patience and kindness made us feel very comfortable ,,, more sellers like him! ,, I definitely recommend going to buy your vehicle
tersydes cardozo
I purchased my Ford escape here 6 months ago and I called service to schedule my oil change and to check out a weird noise the car is making. I’ve Always been given a loaner to get to and from work while my car is being looked at but I’m being told that they don’t offer loaners to anyone including customers who purchased their cars there. The customer service is terrible, they don’t even try to answer your questions or help.
David Pazmino
I had a great experience, the guys at this dealer went above and beyond to find my the car I wanted. I got a good deal, and I’m loving the Expedition I bought at this dealer.
Leandro Parra
Orlando Martinez Rivas the Best advisor that make my day simple thanks autonation Ford of miami for having him thanks Orlando
Their customer service was very good & was able to answer every question
Jose Cuenca
David Sosa got us a great deal on a new Ford Transit 250. Very happy with the service.
Naisa Villalobo
If I can put 0 stars I would. When I first bought my Ford Explorer with them back in 2017(40,000 miles) it was nice and easy, no rush. During the past 3 years I have not driven my car more than 15,000 miles. The car has gone to the dealership in 3 occasion for repairs and everything is complicated. If it is not because they don’t work during the weekend, it’s because they don’t work at night. This last occasion my car has been in the dealership since Friday December 11th till today Dec 15th at 9:30pm. They have no diagnostic for my vehicle. And let’s not mention the customer service through the phone because when I call they transfer me to the incorrect department 3-4 times and it’s been like that every single time. It’s ridiculous and frustrating. They use pink plates for Cancer awareness and I think they should use red instead for heart attacks because that’s what I feel every time when dealing with them.
jonathan hazut
Their service is awesome and I always have any problem of mine resolved here. I’ve been dealing with Juan mesa the service manager and he’s always on top of any of my concerns. I used to go to Mercedes Benz of autonation since I purchased my car there and the service here is ten times better and more reliable
Andy B
Please remind me never to even try to do business with Autonation again. Despicable service.
Wayne Merced
Outgoing and service oriented team. Made the purchase of my new F150 truck an engaging experience.
Olena Dokolina
My husband and I leased a new 2020 Ford F-150 XLT and couldn’t be happier! Arthur Wainblat, the sales associate, was super professional. He actually listened to what we were looking for and delivered accordingly. We not only got a great deal ($$$) but he also found us the exact truck we were looking for. We would absolutely recommend our friends and family to deal with him directly. Thank you AutoNation & thank you Arthur! Job well done!
Kevin Walsh
My experience with Service Advisor Arnaldo Delgado was exceptional! The previous advisor that I worked with is no longer at this location and Arnaldo proactively offered to help me. I had issues with both my transmission and air conditioner and Arnaldo was empathetic and patient with all of my questions. Also, Arnaldo committed to keeping me informed of the status of my vehicle and he delivered. Arnaldo is best in class and is why I will continue to have my vehicle serviced at AutoNation Ford Miami and also why I purchase a Ford as my next vehicle.
Awesome service from start to finish: ***Sergio Suarez (GM)*** ***Yusef Shihadeh (Sales Retail Associate)*** ***Carlos Santos (CFS Director)*** Thank you for a stress free, smooth purchasing experience. Will def refer family and friends.
carlos lorenzo
Our salesman Gio was great and made sure the process went by smooth. We left with a new Explorer and couldn’t be happier with the choice. Thank you
Michael M
The people here are professionals and make sure you get get the help you need! Shout out to Arnold in service who is especially great to deal with .
Jairo Consuegra
Arnaldo Delgado was my service advisor, I was very satisfied with his help, service and the time taken to complete the job. Thank you!!!
RGM Wholesales
Excellent attention and care. Highly recommend this dealer. Got the van i liked and was a fast proccess.
Luis Goldstein
I was inquiring about a For Ranger the other day online. That evening I received a call from the GM Tommy, he asked if I wanted to stop in the next. I said yes. I just had a not so good experience the day before with another dealer that basically blew me off. So I was ready for another blow off. I came in the next day, Told the gentleman at the front desk about the call. A few minutes later I was greeted By this tall man with a big smile. He told me his name was Stan the Man. I was looking a Ranger. We started looking around for different ones. They didn’t have what I was looking for. He told me a F150 might work and they have some great incentives goning on, I took a look and Stan found me the one I liked. Between him and Tommy the GM they got me fairly close to the price I was looking for. Also they got me out in time for me to go with my wife to my birthday dinner. Stan was great with helping and making sure I was happy. Coming back to day for My Ford Hat!! Thanks Stan and Tommy.
Giancarlos Otamendi
This was one of the best car buying experiences ive had. Arthur W. in Sales did absolutely everything he could to get me the best possible price not only on my new car, but also on my trade in. Also, ive never laughed so much while signing paperwork like we did with Rafael, Fin. Man. 10/10 would recommend.
jose v Arcieri
I went last week for a technical service (with appointment) and I totally wasted my time. I was waiting for 40 minutes and no one attended me to receive my car. I have been a customer for several years but the service is no longer the same. The facilities are equal to the service, horrible!
Fernando Flores
“Orlando Martinez treated me with disrespect and took his sweet time helping me simply because I am young? I’m pretty sure this guy practices age discrimination. When first entering the facility at 9am I was told that my vehicle advisor was scheduled to attend to 3 other people so I had to wait a while, no problem. All I wanted to know was if I was able to get a loaner while my car is being serviced, which i asked, and they said they’ll get back to me. After waiting 3 hours for my answer, which was simply put “”no”” due to covid, I was sent to Enterprise to get a rental after they recommended me that. Upon realizing I could not rent a car because I am not over 21, I walked all the way back to Autonation. I explain to the advisor my situation to which he replied “”Sounds like a personal problem””. I do not understand why he treated me with disrespect and wasted time with me, but I believe it was simply because of my age and he was discriminating me. I want to file a complaint, and I eagerly await a reply back from Autonation because I do want to share his name.”
Jose Antonio Garcia
Fast and professional service, the mechanics was able to fix my truck like was expected
Marcos Lastre
I originally leased my vehicle from this dealership, a brand new 2017 F150. I recently purchased my lease option and the dealership took 40 days with my 20K in cash that I put as a down payment to pay off ford credit. This caused me to have to make an extra lease payment after the salesman told me that the last 3 payments would not need to be made as I was buying out the lease 3 months prior to it ending. I called ford credit and they also said that the dealership was reimbursed $300 because I over paid: Last I checked the dealer is just the middleman, I purchase the truck with my own money not the dealerships money therefore the $300 should go back to me. Trying to reach a manager at this dealer is a mission and on top of that the GM quit his job, hmmm I wonder why? Why did you hold my $20k for 40’days?
Ariel Martinez
Orlando Martinez has been my Service adviser for over 5 years. He is always available when I need him. He goes above and beyond for his customers and will always do what is right. THANK YOU Orlando!
Arlyn Brito
Had a great, positive experience with the team at AutoNation. The buying process was fast and easy. No hassles! I highly recommend them.
Gale Trucking
Orlando was great had me in and out and done with the recalls, great service and great communication. A+
Marcos Rodriguez
The management team is top notch. Sales is very knowledgeable. And finance personel made everything easy. Great experience. Highly recommend for a great car buying experience.
Christopher Dress
Barry was excellent! Would highly recommend AutoNation Ford Miami to all!
Gladys Gonzalez
The service of my 2020 SHELBY F150 truck was very poor from the being to the end. There was no communication or update from your service rep and WORST OF ALL the problem was NOT corrected.
Michael Sztuk
Wanted to purchase a 2020 Ford Ranger, however Auto Nation was $2,000 higher than Gas Machado Ford, why would anyone purchase a ford from Autonation. Carlos Hamui Internet Sales Manager, please explain this?
Karla Martinez
We had a great experience when we bought our Mustang here, the customer service from the salesman was amazing. However, every single time we’ve had to come in for service it is always almost a two hour wait to drop it off and another two hours to pick it up even though there’s always people available to help me. I will definitely not be coming back to get my car’s service here anymore.
Alfredo Alejandro Mujica Benavides
I did not receive a good service, they cheated me, I gave them my truck with a problem in the transmission with an extended warranty, they lasted 15 days with my truck and they told me that it had been repaired with a replacement from another model. My car remains the same and I complained to them and they continue without giving me an answer. they are liars. I do not recommend anyone to go to this place
nasha belfon
Great place to do business.. bought my first car there and it was a great experience..
Wilcar Padron
My experience was fantastic !!! I got the car I wanted and the buying process was very pleasant and friendly with Mr. Alberto Rodriguez. I will recommend them to all my friends.
My wife and I went to the dealership today, very disappointed at it. We walked around the lot looking at new F150 trucks and no one even came out to greet or even offer to help. We were looking forward to making a decision to go with the Truck. I just cant believe that the dealership did not even attempt to earn the business. They were all inside on their phones at their desk, its not even that they were occupied with other customers. Truly an ungrateful place to do business.
Mark Griffin
Simple process. As with any dealership go in prepared, do your research and it avoids confusion. They answered all my questions about all the discounts and rebates I qualified for. Once I got to the lot the price held up, no hidden extras, and actually lowered some when the final amount was calculated. I left feeling I received a fair deal.
F4LL3N262 GG
Staff listen and fixed the issue with my car. Staff is friendly.
Barbara Betancourt
Best service…Geo ur the best ty for your prompt service always to our Fleet
Javier Gonzalez
I went for a service to get my oil changed. Thank’s to Frandy Hernandez 4632 for his kind. The service was fantastic. I will go back for my next service again. 👍
Orbin Sabillon
“This was my first time going to AutoNation Ford Miami Lakes and I honestly had a terrible time and service. I brought my car in on Monday Aug 3 to get an oil change, get a spare key and reprogram my current and the new key, and I wanted them to diagnose my engine too see of anything is wrong with it because I’ve been having stuttering issues. Juan Mesa was the one helping me out and he said that it’ll be done either at the end of the day or morning of next day. I had to leave the car and no replacement vehicle was offered. I asked about the replacement vehicle and the question was basically avoided. The car was never touched that Monday and I was told that it will be looked at tomorrow because there were 2 vehicles that were ahead of me and that they were short staffed. I was understandable and I was okay with waiting. The next day I get the same excuse and that they ordered the key that would be delivered on Thursday. Again I am left with no car with no offer of a replacement vehicle. By Thursday they finally did the oil change and they were reprogramming the key. However, I get a call from Juan telling me that the horn, the one for locking the car, isn’t working. When I dropped the car off it was working perfectly and it wasn’t an issue at all. I never gave them my car to be serviced for the horn. He said that it was working at first and then when they were reprogramming the keys it all of a sudden stopped working and assumed that it somehow broke. I still need them to diagnose the engine and now my horn “”isn’t working””. I had to leave the car there for the weekend because they still haven’t diagnosed the engine because they still have other cars ahead of me. I honestly don’t think it takes a whole week to look at 2 cars but I decided to be patient because I want me car at 100% and I was willing to wait. Especially when Juan told me that my car will be first priority on Monday. Fast forward Monday and my car hasn’t been touched at all because they left a car on the lift and just decided to work on that one for the day and leave my car for the next day. No replacement vehicle was offered again and I’m starting to lose a little of my patients because I need my car to go to work. Tuesday they finally diagnose the engine just to tell me that it is in perfect condition and that the problem was probably the oil and the fuel that was put in the car. Now I can either pick up the car or fix the “”broken horn””. He said hes got me and I decided to leave the car one more day to get the horn “”fixed””. It’s Wednesday and I go to get my car and I see that I am paying a good amount for the horn that was fixed but never really needed fixing in the first place because it was perfectly fine. I have been trying to dispute that charge because my horn was never an issue and it all of a sudden bacame and issue. I feel like I shouldn’t have to pay for it because I never gave them my car to be serviced for something that was never an issue in the first place. The car was also in their hands for over a week and I was never offered a replacement vehicle and I was getting broken promises that it would be looked at sooner rather than later. I have been getting ignored trying to dispute this and I will for sure not be coming back here again. Hopefully someone reads this and tries to help me out because the service that I received from this place was the worst I’ve ever had.”
Juan Torres
Amazing customer service and mechanical experience.
Ernesto Guerra
Great people and service. Bought my car here used with great service history. They were very open about the vehicle. They also have free carfax which helps look back at the vehicles history.
Lucas Arango
It’s been 3 weeks since I left my car for a recall + transmission check engine code. I’ve called every other day to find the status of my car only to be told they will callback and they never do. This has been a horrible experience. update: got my car back after a month. Still has check engine light on. Nice
Juan Guillen
Just moved to this area and this place had a 4 hour wait time..other customers complained so I canceled my appointment and returned another day and waited 1 hr for basic oil change and tire rotation. Not bad but I gave 3 stars because they didn’t wash the car like other Ford service places i have taken my vehicles to. When I voiced my opinion they blamed the pandemic they’re understaffed and overwhelmed but still charged a hefty price for basic service.
Michael Webster
Went in not sure what to expect, I was upside down in a prior purchase from another dealer. Met with Gio, narrowed down what I was looking for and Javi wrapped up a deal that worked better than I could of imagined. These guys were professional, efficient and would highly recommend. Got way more than I expected with my 2020 Explorer.
Julian Yepe
Performance was terrible from the very beginning. After originally making an appointment for Friday, July 24th, I was told to go back on Monday of the following week since a specific technician that checks leaks was not available. Upon arriving, i was again told to go back Wednesday but i could not since it would conflict with my work schedule. I was told I would get the car by Wednesday the latest of that same week. I called on Tuesday and got no response even after i left a voicemail. I called on Wednesday and was told the car was not yet ready that it would be ready by Friday. I spent an entire week without my car and it appears they did not do a good job at fixing the issues either. I requested to have an alignment done on the car and the day after i got it back, the car still steers off to the side. I was told to come back multiple times, no clear date as to when my car would be ready, and the service performed seems to be very poor. Only reason i would go back is because most of the services fall under the warranty, other than that, everything was just a terrible experience.
Cheryl phillip
Arnaldo is the absolute best service care professional. He remembers the name of each customer and he ensures that vehicle I’d taken care of. Arnaldo provides excellent customer care and is very knowledgeable of his job. I’m so happy he’s apart of the Autonation Ford Hialeah Miami Lakes team.
Mario Garibaldi
It is a very friendly and reliable place to service your car
Excellent experience with staff.Very professional and prepared, ready to answer all my questions and concerns. A+++++
Johana Perez
Mara Redstone, went above and beyond to meet our expectations in purchasing our dream truck!
Humberto Amaya
Tommy is the man in charge and treated me like family when i brokered my deal there. My client left with his dream truck paying exactly what he wanted. Gio was my partner in the sale. Great product knowledge and very efficient at what he does. You want to do good business with humble gentlemen then this store to do it. Also they gave me a tour of service facility and Alex in appointments and service staff very welcoming. I will be doing tons of business here this year.
Omayra Olivo
As always my experience is excellent. I highly recommend this Ford dealer their customer service is excellent.
Kirt Vicha
I was trying to buy a used Ford Mustang at a ford dealer and they could not tell me how much time was left on the factory warranty. My Spanish is not good. My salesman’s English was incomprehensible and after three requests I could not get another sales person. It all ended well as I bought Exactly the same car new at the price I had offered For used from a professional ford dealer. My 6th ford in a row. Go to Lake worth and Wayne Akers Ford will take care of you. The drive is worth it! I love ford but this dealer should be closed.
Den obscure
Jose Lopez, Service Advisor, went out of his way to accommodate my needs. Offered professional advise and recommendations on service needed. Explained in detail the required service providing estimated cost for the repairs, no supersizes! I trust Jose with servicing my vehicle. I respect his advise and recommendations. He even went out of his way to find and offer me a discount coupon for an oil change. GOOD SERVICE!
Gerardo Morales
Brought in my car for service service rep Jose Lopez advised me that they were trying to finish cars up to return to customers. Left my car on Tuesday and they took very good care of me. I received a call Friday that my car was ready for pick up. I was surprised of how fast Jose was able to get me out the shop. Thanks again Jose for being understanding.
Melissa Quevedo
Had an amazing experience with Carlos in sales as well as in finance! Carlos helped me look at all the possible options; that would be the best choice for me in being a new mother I needed something affordable and big enough! Tommy the manager as well helped me in the end! The whole team was amazing!
jezele valdes
Service is Excellent and the person tke care y es the Best Juan Mesa
Pedro Leon
Service Advisor Arnaldo Delgado was great to work with and very helpful. It’s refreshing to see that there are still some companies out there that believe in giving the paying customer a great experience and that hire people like Arnaldo to take care of their customers. Thank You Arnaldo for being professional and following through like you did, really appreciate that.
Bobi Jo Hernandez
Frandy Hernandez was very helpful from my first interaction on the phone until we picked up our car. He made sure that he kept us informed of the status of the repairs during out wait, which made the experience less stessful. Once the parts arrived, the mechanic did a great job expediting the repairs.
Leonor de Caso
I am very happy with my purchasing experience, thank you
Yasmani Barcelo
I had a really great experience buying my Raptor with Carlos. The entire process was very smoothly and fast! I highly recommend it.
Noah D
This place service department will have you hold to hold again then when you’re transferred to the wrong department you’ll hold again. So hold on okay?
Cynthia Bostic-Ellick
Giovanni Bustillo made my mom’ s buying experience one of the best! Traveling 72 miles to surprise her husband of 58yrs. with an awesome birthday gift. A Ford F-150 is the model and brand he’s purchased for over 50yrs. , so we knew it had to be a Ford! Thanks to Giovanni, Edgar and Javier for starting 2020 of in style on a personal and professional note!🤗
Brian Patchen
I got good service, on time and priced right.
Maria Gonzalez
The best fleet PM
Christian Mayorga
Without a question, this is the dealership I go to. Whether it’s leasing a new vehicle, my car is in for service, you name it, the service is above and beyond. Recently, with the virus going on I wanted to travel back down to Miami to lease a new vehicle, but couldn’t due to circumstances and without a question they delivered it and I live 5 hours away! I’ve never experienced service like this anywhere else nor do I think I’d ever get this type of service elsewhere. Thanks Autonation Ford Miami, I’ll never buy or service my Ford anywhere else other then here!
Christopher Yepez
How is it that in the worst time of the pandemic there are customer representatives NOT wearing masks in the parts department!?
Merline O
Manuel was very professional, explained to details everything that was getting serviced on my vehicle. Manuel informed me on options that were available, he didn’t just do what he wanted. Thank you for the exceptional service.
Stephen Simeon
You better off going to another ford dealership cause they tried to charge me $130 just to program a new key fob while another ford dealership charged me $65…. something aint right …. but if you like spending unnecessary money for ok service then this is the spot for you
Erica Thames
Juan was great.
Jay Gaspar
It was supposed to be a simple oil change, new tires and alignment. The car was there three days. Every time I called I got a different story as to the delay. I got it back and the engine cover was dangling under the hood, one of my speakers is blown, and the car pulls to one side. Worst of all, they argued that this was normal even though the steering wheel was not straight. It wasn’t until I told the service manager I was going to have someone else look at it that they decided to do something about it. The second time I got it back it had a clicking noise coming from the front tire. I did not feel safe driving it after that. I had to take it some where else to have that repaired. I literally got my car back in worse shape than I left it. I will never take my vehicle there again and recommend you stay away.
Robert Guatelli
The service at the previously owned cars division of AutoNation Ford Miami was really a good one. People were prepared, creative problem solvers, professional and great with follow up. It was my first experience with this company and I was very please with the caliber of the people from Sales to Finance who made the experience a great one.
Leo Martínez
“I took my car in for service. First, I never received a call from Juan Meza when my car was to be ready. I had to call in to see what was going on because I never heard from them via call, text, or email. Apparently he did not input my phone number accurately. He told me it would be ready at 1:00pm and it was actually ready at 4:40pm and no one called to inform me. Next, Juan quoted me $263.00 out of pocket for repairs. I was then charged $583.00 when I arrived with no explanation as to why the price doubled. Then was was leaving he told me I would receive an email evaluating him and I should give him a “”10″” for service. He was a very nice guy but the service I received was, at best, careless. At worst, I received bait and switch tactics when being charged. I’m very hesitant to go back there.”
Ivan Barreto
Best Ford dealership ever, the young man who took care of my car was amazing. And the service was quick and easy. Will definitely go back for any car related issues.
Mario Lapargada
Amazing level of customer care, came in worried but left relaxed in a brand new vehicle to suit my needs, really happy with the salesman Giovanni Bustillo and the sales manager Jean Beltran, Abdel in finance was also quite competent and supportive of the sales team whilst keeping the company first, my most extreme gratitude to all.
Dawn Mangham
Excellent service with great communication about what my vehicle needed and how long it would take. Wonderful experience!
simon couri
The sales rep Mr Y Perez was very pleasant and efficient and we discuss options on trade in and purchase options. Customer service could be a lot better, the Finance guy is not efficient or transparent as I never was told my payment amount or date, plus a charge of $105 was never explained to me as we never went over the promissory note. A lot of room for improvements. Unit has the passenger side window tint torn and passenger side seat have a tear on it. My sale rep advise that he will take care of it as he is the professional. Thanks Simon God Bless
david edwards
Great service. Asst. Manager Juan was vary nice and kept me informed of updates with my Ford until it was completed
Charles Watson
It was a pleasure dealing with Elsa. She deserves a raise! Great employee. So likeable! Great personality
Alina H
I don’t recommend Autonation Ford. I bought my car from them. Never told me I was buying it as is also never told me about the brakes having problems. So I took it to Autonation Toyota in Ft myers the problem with the brakes was the rotor had to be cut. It was not covered so I couldn’t fix it. All I’m saying is that they are liars be very careful you buy a vehicle from them I will never go there again nor recommend anybody.
Maritza Torres
10-11-2020 I definitely go back to giving 1 star. Apparently they didn’t fix the recall and I had to experience the transmission failure and my car has been at the dealership for almost a week. Besides that, they are making me spend $1,500 for a tuneup that I don’t think the car needs because the faults that it gave and what I experienced was clearly transmission failure, transmission sensor. And I have a recall on my SYNC and they do not want to repair it. 4-23-2020 After the horrible phone conversation I had with one of the service consultants, the manager Jeff called me and was able to look into the safety recall my vehicle had and with his knowledge and expertise he was able to fit me in on the schedule and even though I had to wait for the repairs to be made, I didn’t have to leave my car and didn’t have to miss a whole day of work. 4-22-2020 I am trying to schedule a service appointment for a safety recall and the person on the phone can’t even understand letters and numbers. He got the vin number wrong and then got the recall code wrong. Besides that he’s saying that I need to leave my car from one day to the next but they dont provide a loaner unless its 24 hours. Does he not know how a clock works either? One day to the next is 24 hours. Its so unfortunate the quality of this dealer has gone down so much.
rick damaso
I used a car broker to buy my F150 Limited. The staff at Auto Nation in Miami Lakes were great, friendly and had everything ready for me upon arrival. They had an selection of trucks and cars. I would definitely return and purchase a car here in the future.
Saul Garcia
First time shopping at a Ford dealership and I can tell you by far best experience I’ve had at a dealership buying a truck. My Boy Gio and his team hooked me up with a nice 2017 Ford F-150 XLT lifted and all. These people here will help you try get the car or truck you’re look. Go and ask for Gio that’s the main man
Alexander Grosfeld
I bought my New 2016 Mustang GT PP from Autonation Ford Miami and it was such a great experience! I worked with David and Danny Vazquez to find the Mustang that I was looking for. We found one at a ford dealership 200 Miles away. I placed the deposit with Danny and he drove up and got it and drove it down for me. After they received it I had them install a new exhaust before I picked it up. David and Danny really helped me find the car I was looking for and at a great price! Also when I left the dealership I had forgotten the wheel locks and All Weather Floor Mats and Danny Shipped them too my house that way I wouldn’t have to drive back to pick them up! David and Danny did an awesome job helping me to buy my first car!
Erik Gonzalez
Arnaldo was very helpful and nice. I really appreciate all the info he gave me. Thank you so much for such a good service!.
Gabi Leon
I had a really great experience. Alejandro my rep was very nice and professional, The place was welcoming and not pushy like at other dealerships I went to. Thank you for everything.
Angelo Amica
Ernesto was my sale person for my 2019 Ranger, and My 2020 Ford Transit Connect thanks Ernesto.
Kathy Carrick
Deal with Juan Mesa ! He is great ! calls you before you call him. He provides you with his cell phone just incase you need to get in touch with him. Very upbeat even at the end of the day. This visit was excellent ! Smooth sailing.
Antonio Blanco
I am very pleased with my truck and grateful for the treatment of the boys … thank you
Carlos Ortega
Awesome customer service!!
Alfredo Rivero
Service was done as scheduled. Thank you
Dave Wiley
Had a great experience working with Stan Jones at AutoNation Ford Miami with purchase of new F-150. Stan knows the Ford product line, listens to the customers needs, and provides courteous and professional services. I drove all the way up from Key West (130+ miles one way) after working through the inventory and pricing with Stan and will do it again on the next purchase. Stan is “The Man”!
miguel taveras
OSVALDO IS THE MAN!! Purchased two 2018 super duty trucks one long bed and one short bed with all the bells and whistles! Very happy with the purchase. My buddy went to see him a week later and got a great deal on a sprinter van.. Osvaldo does his best to make sure you get a great deal, check him out! Thank you Ford Autonation!
Raul Fontaine
The customer service is exceptional at this particular AutoNation ,So good I bought another Ford……😎
Uttamchandra Dookhoo
Been going there for 15 years
David Matta
The service department is very moody and unprofessional. I went for 2 recalls on 05/11/20 and after waiting 1 hour a guy comes out to tell me that they don’t have the parts and I will be contacted within 2 week…. No call whatsoever so I called again after 3 weeks to set an appointment again. A very rude person told they have problems with the internet causing malfunctions on the phone line and redirected me 3 times to the service department where NOBODY picks up the phone. I hope they listen to the call because she was being super rude and sarcastic. Her name is Ruth. Finally I was able to set my appt and get my recalls done. I want to thank Orlando Martinez (I’m not sure about his last name) but Orlando was totally professional, answered all my questions and showed care for the customers. Orlando gets 5 stars from me. I would recommend the dealer in general but just be ready to have an unpleasant time here.
Angel Iglesias
Quick oil change and rotated tires quick and easy with appointment
Gio is the best . He works so nice. I will come back for sure
Ronald Wright
wasn’t please with the service, Rep charging customer for brake pads that didn’t need changing, went there with the problem, they never took care the problem but charge 800.00, walk in customers had to wait 15 min to speak to Rep, one Rep was combing his hair, getting pretty,another one playing with the cell phone, another acting live he’s in stat of confusion, what customer service provider. And the Service Manger Saying they are number 1 , I think you need to go to the Ford dealer on 7 ave, to get better svc
Jessie Silva
Recently purchased a pre-owner vehicle, I have to say, out of all the dealerships I have visited, I received the best experience and customer service from AutoNation Ford. Want to give a shoutout to Alberto, the gentleman who sold me the vehicle – he delivered a experience, customer service and all around completely helpful. A few days later he followed through with a phone call to make sure everything was still well-off and fine. If you’re interested in purchasing a vehicle, I highly recommend giving AutoNation Ford of Miami a try!
Miguel Ortiz
Much, much, much, much better than Gus Machado Ford Hialeah!!!! In my own situation the parts delayed for 3 weeks but it wasn’t they’re responsibility. Carlos Vargas was friendly….
Paul-G. Ouellet
I have had a recall on the airbag of my mustang. I thought my appointment by line was good but it was not. Giovani fix that without the need to come back and with a courtesy vehicle. No need to say it was appreciate. The kind of experience that will bring me back.
Erin Langenburg
I had a great experience with the service department. I was getting my truck ready to sell and I had a few things that needed to be fixed beforehand. Jose Lopez kept me updated on a daily basis on what was going on, and how long it would take. He fought for me to get some things covered under my extended warranty, which I really appreciated. I would highly recommend working with Jose in service, he did a great job!
G Prieto
Straightforward, friendly, professional NO BS which I really appreciated. The price was right which I really liked as well.. Thank you Carolina Jimenez and Gio.. Drove out very Happy in my new Convertible Mustang…
yeimy garcia
very clean, they were helpful
Jesus Ferreira
Excellent service and personal attention from Mr. Juan Mesa!! It truly was a pleasure dealing with a professional!!
Tzahi Roy Zeldis
Gio did a good job by providing me all the required information and make sure I have all the paper works ready in advance so I will not spend too much of my free time. I’m super happy with my purchase and the service in Auto Nation.
Juan Carlos Rivera
I took my 2014 Explorer for service due to a factory recall. Arnold Delgado Handled my request. He was very professional, knowledgable and kind. My interaction with Arnold and the way in which he handle my vehicle’s service were exceptional. I would recommend servicing your vehicle at this location any time.
Carlos M. Ferriol (LATAM)
Good customer service
Alfredo Phinney
Laura Salas
Very good customer service, Orlando was great, thankfully the problem with my car was fixed.
kool aid
Best experience ive had since i purchased my mustang! Autonation Ford and my service agent Manuel were awesome. After going through so much with metro ford it was refreshing to have such great service and smiles. Thank you guys for renewing my faith in Ford!
Arol Lora
Excellent attention to the needs of my vehicle, honest presentation of those needs, friendly but respectful service advisor. It looks like I found a service home for my vehicle. Thanks
ant knight
Very hard to get anywhere on thr phone.
Rafael Ramos
They have performed a good work
Julio Rodriguez-Novo
I was treated very professionally by Mr Juan Mesa a service manager. The car was fixed without incident. Thank you
Sofi Kux
Nice people
Oscar Triana
I took my car in for service for the 6-months scheduled maintenance according to my service contract. The scheduled oil and filter change could not be performed because I do not drive my car enough. Only 300 miles had passed since the last maintenance in August, 2019. I will re-schedule the appointment once I’ve driven enough miles. Thank you. Oscar Triana
Stephanie Pena
Just bought a Mustang at Auto Nation Ford yesterday. They were super friendly and I didn’t feel pressured at all like in other dealerships. Edgar was very professional and David Ruiz answered all my questions, showed me how to use everything in the car. He was very knowledgeable about Ford and Mustangs! After 4 cars, this has been the easiest and least stressful!
There was miscommunication between the dealership in Miami & here in Winter Park regarding the delivery of the car. I had paid in full, but had to wait a week longer than promised. The salesman I dealt with in Miami was helpful, but some of the others I spoke to had no clue what was going on. On a positive note, the car is exactly as described and the pictures were a good representation. Also there were a lot of hidden fees in the pricing.
Garry Chitwood
Fast in / Fast out. No problem with repair and service.
A.G Ramirez
Arnold from Service always offers great customer service and makes the process in ford very easy. if your looking for a good service advisor ask for Arnold. Abdel.
Roxanne Hardy
My experience at Auto Nation was Amazing. If your shopping for a vehicle please check them out, I’m sure you’ll find what your looking for and be very satisfied.
Joseph Cray
For almost two years the folks at AutoNation Ford has taken care of my Ford Edge. The folks are friendly and approachable. Helpful. Now some things are pricy, but i guess that’s the price you for my vehicle. That’s why I trust Ford AutoNation that I am getting the parts and the mechanics in the back now what they are doing.
carlos heras
A nightmare. Rainier Gonzalez and Juan Mesa excellent but everything else a complete disaster. After 10 years as a customer and always negative, this time was at its worse. Outrageously expensive, 50% above all publshed costs and unprofessionally service. Will not ever take any of my cars here
Alain Donderiz
Service rep Jose Lopez was extremely polite, professional, and answered all of my questions more than satisfactorily. I was very pleased with the service. Please give Jose a raise! 🙂
Bruno Magorno
My service advisor was awsome great overall service thank you
Domingo Raudez
Jose miguel was very helpful with the maintenance of my ford escape he answered all my questions, will be coming back for maintenance in the future.
Carlos Arango
One month in the park without make any job. What a shame
Mario Gonzalez
They treated me great and no hassles. Upfront persons jean and my sales person
Ricky Amoroso
I take my car there for service and service was really slow, and at the end anybody help me, they just think they are too busy to help more new clients 🤔
zoraida acevedo
Advisor was no help. I picked up my car and he had no suggestions on what job or jobs needed to be done on a car that’s almost 10 years old. I’ve done plenty of oil changes and I get suggestions on what work needs done. I look forward to oil changes since I know I’ll be told what else is wrong with my car and then I can fix them. Very bad service. Also I had an appointment and didn’t get seen until almost 30 mins into my appointment. Supposedly there was a meeting going on with EVERY SINGLE ADVISOR. Even with customers waiting they left them to go to a meeting. Why would you schedule meetings when there’s customers and appointments. Very terrible service
George Fernandez
Orlando Martinez is the BEST! I needed an emergency tire repair for my Fusion and Orlando promptly got me back on the road. I had a very important meeting that morning and I made it on time thanks to his diligence and professionalism. Ford is lucky to have Orlando on his team!!!
Casemiro Prado
I had my Van for 10 days to do a Recall and they didn’t complete the recall saying that the part came broken, they install a temporary fix so I have to came back again, they forgot to do the transmission oil service that I request. BAD SERVICE !!!!! Ford is losing customers because of bad service.
The Service department is a disaster, disorganized, they have you from one place to another. They ask you to make an appointment for nothing. My husband bought a Van not even 30 days ago and the Air Conditioning is giving problems, we left the car overnight and when we pick up the card they had not fixed anything. This is unacceptable. I will never recommend this delear for any service.
Natalie Martin-Evora
Upon my arrival, staff was very friendly and welcoming. Made it a great experience for my family and I. Very attentive to any questions you might have, very helpful, and staff has such a great team working together. Shout out to Sales Rep. Arthur , manager Tommy, and all staff personal who made it a great experience. Thank you all for the hard work that you provide to your clients.
Bayron Madriz
Arrived to Ford AutoNation on June 2nd which happened to be my birthday. When I arrived there I was greeted by Arthur. Amazing, AMAZING, AMAZING, person and sales person. He showed me all the trims for the vehicle I wanted and which one would be best for my needs. After everything was set and done, I got the Pick Up truck I want and drove out with my new F-150. I cant say enough of how everyone at AutoNation Ford were amazingly extraordinary great. Thank you to Arthur, your the man I give you 10 STARS.
Leased a 2019 Ford Explorer. Stan was my salesperson, he was great from beginning to end. He goes above and beyond and answers all your questions. He has a positive attitude and made the car shopping experience quick and easy. The rest of the staff I encountered was also great. Definitely recommend Autonation Ford in Miami Lakes!
miguel villegas
I called Ford Autonation to set up an appointment to bring my car in. The next day I brought the car in. And I was told it was going to take a couple of days to look at my car to find out what was going on. Two days went by and Autonation Ford never had a chance to even look at my car. I wasted money on rental car, approximately $140.00. I was then told, they would call me back to bring the car in. But I never received a call or a message. I don’t recommend this dealership to do any work on your car for their lack of professionalism, being understaff, undertrained and run by a bunch of people that don’t care about their Ford company and their company’s reputation.
ruben garcia
Good but service reps don’t provide regular updates via text or voice. You have to call in for the most part and inquire on your vehicle. I guess it all depends who you get. They need to improve their customer service
Patrenia Dozier-Washington
Juan Mesa is the best service person at Auto Nation. He has patience. Kindness, repect for the client and a since of honesty. He is the reason I have continued to come back over the past thirteen years.
Kevin Roque
Had a wonderful experiance, tommy (manager) very straight foward, professional at his job, going out of his way to call me after the purchase to make sure I was happy and was well aware of all my features. Thank you auto nation team! You guys are the benchmark of what a car buying exp should be
Mercy Escoto
I at a 7:30 appointment with Arnaldo Delgado he was very punctual. He was courteous and he knew what he was talking about. He provided the best service I have experienced.
Josh Bohorquez
Gio was great, took care of everything.
albert malave
I have been a customer since the 1990’s and so far I have never ever had a problem with the service department. Mr. Juan Mesa is my extraordinary service advisor. If there is any concern or questions he is always there to assist me with anything he can. There is no words to describe his attention to customer service but exceptional.
macho macho
Beware stay away I bought an 2016 F250 Certified has nothing but problems I took it back to the dealer they’ve had it for over a week and they keep on giving me a run around It was supposed to be certified but it has transmission leaks oil leaks the seat will not work right the side mirrors make noise And They only giving me 10 days on the rental car and they want me to rent my own car after that .I bought a $50,000 truck and gave 9,000 down Update Car is still in the shop Three weeks and they still give me the runaround worst experience in my life if you want to try to resolve this problem why don’t you just go to the shop and find out what the problem is ? Stay away worst dealer in Miami
Mista Russ
Arnold was awesome and the service was faster than expected.
Maritza Torres
After the horrible phone conversation I had with one of the service consultants, the manager Jeff called me and was able to look into the safety recall my vehicle had and with his knowledge and expertise he was able to fit me in on the schedule and even though I had to wait for the repairs to be made, I didn’t have to leave my car and didn’t have to miss a whole day of work.
Diane Dorick
My Service Advisor, Orlando Martinez, makes sure my F-150 looks and runs like new after my visits. I have been a loyal customer there for many years and have never been disappointed.
Tiffany Aponte
This place is horrible!!! I love my car, yet I had it less then a week before I had to take it back to them to be fixed. They had my car linger then I had it to yet only take 2 days to actually fix the car. Not only they I’ve received mail from them many times yet when I need my registration for the car the somehow sent it to the wrong address. So now I’m driving with an expired paper tag and have to drive to them to pick up the registration…. Not to mention when something is wrong these people are hard to get a hold of. Stan the man is very sweet and usually answers right away. That is the only good experience I had with this company. Never again!
Christian Rodriguez
Good service and great prices
Angel Ramos
The service was outstanding. I took my car in for a recall problem and it was taken care of in a most expedient manner. The service representative was very helpful in getting work order out and also help with the loaner rental during the period of the service. The representative explain what was going to be done in a manner that was understood by me. I would recommend the service dept to anyone that has problems with their Ford vehicle. It was a pleasure doing business there.
maria jackson
Arnold is the best he kept me updated about my car. It was very expensive to fix the issue which I thought it would be ok because I have a extended warranty which WAS suppose to.cover the part broken, But of course the warranty company claim the issue was not a covered issue..Arnold made other suggestions as to how we can get it paid because it was close to a $2000 fix…took his advice got it fixed and paid for he is now my go to person for my car..when you have these newer model cars you cant get them fix by just anyone, do now I have my guy who is honest..Thanks Arnoldo
Justin Hiebra
I had a great experience at Autonation Ford taking my truck in for a warranty repair. My service advisor, Jose Lopez, was amazing from beginning to end. Everything from scheduling my appointment to having my rental car ready when I arrived and getting me in and out of the dealership very quickly, he went above and beyond my expectations. Will be returning to him for all my service needs!
Rick Ramon
Jose-Miguel Lopez was awesome. This gentleman was excellent with his service and communication throughout the repairs made to our Ford Edge. He is the best service adviser I have ever had at Autonation Ford and he should be highly commended for his excellent service.
lynda fullington
Very caring. Service handled in a timely manner, great teamwork. Hugo was good in explaining services necessary.
Daissys Estrada
Great service, great customer service from Arnold Delgado. He is a #1 Tech Service expert.
meir turgeman
Arthur was a great person He understand the need we had And offer us the best solution 100% we will go back for the next car we will need
Ricky Quamina
They have a lot of good CARS,SUV, and TRUCKS etc.. Their prices are pretty reasonable. The lots has a large amount of different types of vehicles. The sale men and women are very professional, friendly and helpful. Thanks Guys for the outstanding services.
Joseph Patullo
Great Experience. Manny and team were excellent
Jose Rios
Everything was done in a very profesional, safe way.
Alberto Moreira
Knowledgeable staff
Zaylis Alfonso
Greate dealership. Like all from Autonation. 👍
Nicolas Varela
Excellent experience as always. Got there at 9:45am and was out BEFORE noon in my new car. Great team led by the GM Hector. Sales Manager Rey was quick and efficient, Salesperson Osvaldo was great as always, and the Finance Director Carlos got me a great deal and protected my purchase. Thanks Guys!!
Lee Gavilla
It was the most satisfying car-buying experience. Angel Silva, Tommy Alonso, Jean Beltran, and in finance Abdel, are a part of the Auto Nation selling team and true professionals. The entire process took less than 3 hours and my new f250 super duty was cleaned, fulled and ready to go home. I want to thank the entire Auto Nation Family for your success.
Dennis Plaksin
Excellent experience purchasing my new Ford Mustang! Thank you Julio and everyone who helped to make this experience an amazing one!
Natalia Fernandez
Great service, Angel specifically was very attentive and helpful towards getting the exact color and model Mustang I wanted.
Susy Perez
The service from autonation Miami was ok but the service from autonation Hyundai in burford was out right horrible and unprofessional they didn’t have a clue what I was talking about when it came time for me to get my car that was shipped from autonation Miami no one there let me test drive the vehicle or anything the vehicle has issues on which I might need to take back to have it looked at
Oscar Munera
Very slow customer service. They do not have enough people to receive the vehicles. 30 minutes waiting until someone received my car to change the oil.
Dan Brito
Very good communication, very organized process, on time, transparency and awesome vehicle, I’m very satisfied with the experience.
Neville T
My service advisor was Orlando, and I’ve worked with him several times so far. This dealership is usually a pretty busy atmosphere, but he handles my issues every time I come in with no issues. I appreciate his efforts in keeping my vehicle up to par especially when it comes to my recalls and maintenance visits. Thank you for always arranging my ride home via courtesy shuttle as well.
James S
Ready as promised, went for a recall and service was great. my main attendant was busy processing another Car but Hugo had everything set and ready in so much that another Attendant was able to go ahead validate my information and have my car ready for me to drive off on my way.
Susan Gilbert
It was late in the day and we needed to purchase a truck quickly. The staff did everything they could to expedite the procedure from purchase to financing. They even brought the paperwork to me the next day. I was very impressed.
Donald Spivey
Professional, accurate, and timely. I bought a 2012 S-550 from them. Everything checks out fine and I am a delighted first-time buyer from AutoNation.
Estrella Gonzalo
I purchased my car many years ago at this place, then it was called Sunshine Ford. I have all my service done there, even oil changes. I know they will do a good job. They’re very professional and honest My Service Advisor is Juan Mesa, very courteous, honest and knowledgeable . He’s the best. I highly recommend AutoNation, not only for purchasing a vehicle but for service as well. You will not be dissapointed.
Heriberto Feliciano
Great dealer awesome people..they make it happen going on 4th car there .all positive
Kate Barnes
I worked with Gio. He was very easy to get in touch with, worked with my schedule and needs, and had a good attitude.
Yvette Guzman
Great car buying experience. Gio was very accommodating and had everything ready to when we arrived to test drive and again the next day when we purchased the car.
Alexis Rodriguez
Very attentive took me right in even though it was quite late got me out quickly definitely will go back
Marieli Mojarena
Giovanni the person who take care of me in ford dealer was Amazing person he did a great job.
Brendan Fife
BEWARE! DO NOT USE THIS SERVICE DEPARTMENT! This dealership is the absolute worst experience I have ever had. I have taken my vehicles(unfortunately) twice to this dealership. The first time was a nightmare. When I took it in, I was told that I would be contacted by my service advisor once they had a chance to look at the car. I waited two days, with no contact or working vehicle. When I called them, they were disorganized and still had not assigned my vehicle a service advisor and that they would call me back the same day with an update. I never got a callback. The next day, I called again and asked for the service manager. He informed me that the vehicle still hadn’t even been looked at. Long story short, over a week later, I finally got my issue resolved. I crossed my fingers, hoping this was just a one time issue, but my other Ford vehicle broke down after 26k miles today. I towed it to the dealership and was informed once again, that it would be 2 days until they could even look at the vehicle. When I asked for a loaner vehicle, they denied me one and said they can’t help me until they have a chance to see the vehicle. I will be out of transportation for another few days at least because of this dealerships incompetence. DO NOT GO TO THIS DEALERSHIP!
Felix Dessel
Thomas Alonso and Patrick Obrien were absolutely great, they treated me as if they knew me my whole life. They worked with me until I was happy with the $ numbers on my purchase of my new 2020 Ford Edge Titanium. Now I have no reason to visit any other dealer in the future, I’ll always come back to my friends at Autonation Ford Miami. Felix and Janet Dessel
jeff M
All Ford diesel Powerstroke motors (6.7 & 3.0) have a 5 year, 100k mile warranty. Do not let them try to sell you an extended warranty with them saying it’s only a 60k mike warranty.
Gabriel Larios
Impossible to get the service department to answer first I called they answer the call and hang it up , then I called again and They put me on a forever hold ! Terrible service in my opinion
Miguel Reyes
I received excellent customer service from Juan Mesa at the Service Department. He is very honest and detailed explaining what my truck needs. He is also very knowledgeable about the Ford brand.
Anthony Gordon
Great service..
Jen Gonzalez
Very pleasant experience with sales person Carlos Rosales and his manager Tommy was also very helpful. Absolutely recommend doing business with specifically the sales man and he is willing to work with you. Good atmosphere and will lease or purchase from them in the future.
abraham hernandez
Arnold from AutoNation was great help, every little question or worry I had he answered it and got it solved of for me.
Carlos Giron
Hugo was an amazing employee, keeping me informed on the progress of my tune up every step of the way. Really appreciated the attention to detail and taking care of me as a customer.
Scott Turner
Great Deal on a Ford Edge! Sweet Ride! 👍🏼
This was the most painless experience I’ve ever had purchasing a vehicle, not to mention the fastest. My salesman, Arthur was very knowledgeable & made my experience seamless. Javier did my financial part and was quick & efficient. I highly recommend this team at Autonation Ford Miami!
Jenice Torres
Manuel was extremely helpful. He went the extra mile and got my problem solved. He has excellent customer service skills.
Tahide Bravo
Mr. Angel’s attention was exceptional. Educated, Attentive, respectful, with knowledge and most important … He got us the car we wanted for our daughter and the best price. Thank you!!
Pedro Zavalla
Sale went smoothly. The moment I took the car off the lot, went downhill. It’s been 18 months, and I have to take it to service several times. Bad breaks, bad battery. Waiting hours are insane. Be aware. No, it won’t be on my next car list dealer.
Nat Lee
What an AMAZING experience!! When I have bought cars in the past from other dealerships, I felt pressured by the typical car salesman. The wonderful team of AutoNation Ford Miami treated me with complete respect from start to finish. From Ingrid’s phone call, to financing with the hilarious Gilbert, every step of the way was done with professionalism to ensure my happiness. But I must say the best part was dealing with my salesman, Danny Cutie. He is the most caring salesman I have ever met. He took his time explaining all of my options and making sure that my 2 small children were comfortable for 3 hours! I gave him my exact budget, and told him and his manager, also named Danny, that I couldn’t waste time haggling. I was able to entertain my children while they did all the work crunching the numbers until they came back to me with my exact budget. They did not bother me once with a different price! The team of Danny and Danny then helped me clean my old car and transfer everything into my new car! I can’t say enough great things about their level of care and friendliness! Definitely best dealership in Miami!
Kim Coleman
My experience with Ford Auto Nation was excellent. When I called the woman who answered the phone in the service dept. was friendly and helpful. She scheduled an appointment for that day with Jose. Jose was terrific, he was able to look up my prior service contract and explain the coverage of my extended warranty to me. He personally escorted me to pick up my rental car and introduced me to the enterprise agent. Jose called me and kept me informed of the status of my car, additional issues (door locks) and overall diagnostics review. He handled all of my concerns and explained everything in a friendly, straight forward timely manner. I am very impressed with the customer service I received w/ Jose at Auto Nation and will be returning for all regular maintenance on my car in the future.
Johannes Barros
Great service
Bianca Sanchez
I took out a new lease 3 weeks ago after turning in my old one. Jonathan Prada, who was our sales associate, was very helpful and knowledgeable in helping us find the car we were looking for. He also has made himself available to us to ask any questions whether it be through email, text, or phone, which has been greatly appreciated. From the woman at the front who took care of the payment, I don’t remember her name, to Abdel who did all the paperwork and finalizing with us, to Jonathan, we had a wonderful experience and were given great customer service by everyone we spoke to.
America American
Rose at the service department has a nasty attitude and her English is not understandable mr Martinez should fire her as his reputation depends on it
Lorrie Diamond
Appointment was well managed . My service manager Manny Escudero was attentive, courteous and very professional. He answered all my questions and made sure my auto was ready in a fair amount of time. Very pleased with the service.
If I could give no stars I would. I recently purchased two batteries with the warranty’s (f350). Unfortunately, the batteries life didn’t last so I did as I should and attempt to replace them. A representative told me that I needed a receipt to show proof of purchase. I understand that but I asked could I show a bank statement with transaction info and he stated he would not honor that!!! If I only needed proof of purchase and a date why is this not possible. That’s bad business! I’ve bought Ford’s all of my life… Today Ford you lost a loyal customer!
claudio La franca
Good costumer service, and very satisfied with the service provide on my car
Jose Bautista
Very attentive and detail oriented. Highly recommended.
Soley Marro
I went to this Dealer with a family member this past weekend. I recommended this dealer because I have done very Good Deals with Autonation Before. Unfortunately our experience here was not pleasant from the beginning. I don’t recommend this dealer in particular because the sellers won’t tell you the truth, they will try to sell you an expensive car and the management is in the know of the whole situation. I personally know AutoNation has the best banks, prices and finance deals but this dealer in particular is a shame to the AutoNation name. That same day we got a car from a different dealer who’s employees where helpful and honest.
Kiki Smith
Had a problem in the beginning but Patrick and gio worked there best to make sure our next visit to get my car was a good one
Biggy Benz
I came into the dealership thinking i was on my own, having to look for a car, and settle for a price. This was completely the opposite of what my experience here came to be. I was greeted by this amazing sales man named Gio and let me tell you, i was more than happy to receive this man as my sales associate. The customer service was beyond what i was expecting. He helped me find the GT, no the PERFECT GT that i was looking for. He was extremely helpful and nice to me and my family the day we went to look at the cars. Once we got into the process of looking into pricing he was more than helpful even motivated to help me find a good price and rebates on the car for me to leave the dealer ship with a happy face. I think the customer service at auto nation ford Miami was one of the best ones i hope to have. I couldn’t have asked for a better Rep to help me find the car and more than grateful to have chosen auto nation ford for my dream car. There wasnt one point in that dealer ship that i didnt like, they even had free bbq in the front!!!! Thank you for an amazing experience at your dealership.
Its Golden
I received excellent service from Jose-Miguel Lopez, Service Advisor, at AutoNation Ford Miami. They would not give up until everything on my car was tested, replaced and up to date. They even threw in a detailed car wash and charged the battery, which was way overdue. Thanks Again
alex shvarts
gio is great
Paxton Boyd
I recently went to get an oil change and check up on my Ford car which I bought at this dealership a couple of years ago and the young man that helped me was very professional and timely. He got me in and out in less than 30 minutes and even called to check on my warranties for other things i may need in the future like tires and wipers. Great customer experience and I have to send a shout out to Alexander Squires who is the young man that helped me! Keep up the good work Ford AutoNation!
Paty Vargas
Jose-Miguel Lopez provided excellent service!
Vivian J. Lopez
“Besides from the regular mileage check, I asked for the brakes and air conditioning to be checked and although the opening hours are from 9 to 7pm, they said that I had brought my car too late (I scheduled the appointment for 4pm and arrived t 3:30pm) and that at that time they could not do anything as they leave at 5pm,. Also, they suggested for me to bring the car on Saturday to have “”more time available””, without knowing if I have availability for it.”
Clayton Potter
Called AutoNation Ford Miami when I saw they had a Black Focus RS with low miles. I had to have to travel from out of town about 150 miles away. So we set up an appointment and I traveled to Miami Lakes to check out the car. Matt Gamez did a great job with the deal from start to finish. I couldn’t be happier with my Focus RS in the trim and color I was looking for. I highly recommend this dealership. They made buying a car a pleasure, not the horrible ordeal that some places are known for. Thank You
I’ve always had a great experience with the service department. The staff is pleasant and courteous.
Herman Villa
To much waiting time almost 2 hours for oil change with appointment
Danitra Rogers
I received excellent service from the moment I walked through the door. Everyone was warm, friendly, and inviting. I was explained every detail of the service my car needed, and received a breakdown of all the cost associated. That made me feel at ease.
Natalie Rothman
The customer service is outstanding, we were very impressed how Julio Roman and David Sosa worked with us from the beginning to the end on the process making sure we were 100% satisfied with the purchase of our vehicle.
Melissa De Varona
Excellent service. Did not waste my time, we’re upfront about all costs, great job explaining everything. I didn’t feel lied to or robbed like other dealers in Miami. Really helped me out.
Michelle Cruz
Arthur is a great sales person. His product knowledge, customer service, and “ people” skills made the decision of buying a Ford very easily.
Marta Guillen
This is my second vehicle purchased at Auto Nation and I am very pleased with the customer service received from all departments. It is truly a pleasure to deal with such professionalism and excellent customer service. The entire Auto Nation Ford Miami team offers first class attention to the details. Thank you for my making my car leasing experience a pleasure.
Arelis Matos
“Excellent service. The customer service was so diligent, they work on time a has a good attitude. I””m so happy with my car”
Darrell Donaldson
My wife and I were ready to purchase a new vehicle, did some web research and decided on a Ford Edge and emailed some inquiries. We received replies from quite a few dealers in the area. After we looked the various responses over we decided to visit Autonation Ford of Miami, because of the large inventory, and the fact they provided information and pricing on the different models with various range of options. Our salesman David Ruiz, showed us the vehicles we were interested in. David patiently answered our questions, and we test drove one. We went inside to work a deal. In addition to David we worked with Javier, and Abdel Diaz. Every employee we encountered was helpful courteous and professional, at no time did we feel pressured or pushed into making a purchase. We rate this as a positive experience.
Phenomenal and courteous customer service; took my new car to get serviced and was provided all the details to feel comfortable and know I was in good hands. Rental vehicle was provided on the spot. Ask for Alberto if you want great customer service!
ariel diaz
Worst parts department they won’t help and wont even try do the effort to locate parts for you or a simple part number for you to do their job. Shame on this guys coming from a shop owner that is also providing a service to people.
John Ramos
This is an update on my following review, 3-4 months later. I went in to get my Ford serviced. This time around, I didn’t make an appointment but was assisted from the start (early in the morning) by Mr. Jose Miguel Lopez. Great service this time around. I was taken care of with professionalism with a personal touch. I picked up my car at the end of the day with all satisfaction. Thank you Jose!
Juliette Garraway
Great service!!
Kevin Gomez
Couldn’t ask for more. The team at AN Ford were constantly open to my wants and desires, but didn’t fail to only offer me what I truly needed in a new car. From the beginning to the end, the process was seamless. Daniel did a great job. Instead of him trying to SELL me a car, it felt as though he was helping me BUY a car. Much different mentality and easier for me as a first-time car buyer. I highly recommend meeting with him next time you go to AutoNation Ford.
Tito olowu
I had an appt scheduled 2wks in adv only to arrive to find out they didn’t have the part (although they KNEW what the appt was for and the veh info) Returned a week later to find there was NO rental veh, loaner veh or shuttle as I was promised and I would have to wait 4-6 hrs for my vehicle… COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE! For a simple airbag recall, I would hate to see if it was for serious repairs….
Alisa Ramatally
Never been to a dealership where the salesmen didn’t pressure you into buying right away. Thank you Eduardo Garcia, Steven in Finance and David (Manager) for making my Sons first dream car come through..
Jose Ormaza
Very courteous 👍
Natalie Tarazona
We had a very pleasant buying experience here. The sales man was honest and worked very hard to make sure that the sale didn’t fall through at any point even when we got to the financing department. He to was great, offered us extras but wasn’t pushy about it. We ended up taking only one of the offers and helped us get a great rate. Will return back to this Ford dealership when we need to buy again.
Carlos Peña Cabrera
AAA+ fast and quality service. THANKS FORD
Natasha Stanley
Took my vehicle in for a recall fix. Got it fix and done in a short time. Great customer service, very thorough on inspection of my vehicle. Will continue to get all services done here.
Aj Smoak
I had an absolutely easy experience buying my first new car over at AutoNation Ford Miami. The salesman, Daniel Vazquez was very knowledgeable and extremely friendly. Great Salesman! I would definitely recommend this dealership. I’m very pleased with my 2016 Ford Fiesta ST. Drove off the lot with 10 miles, and I now have put 300 miles on the vehicle. Glad to now be part of the AutoNation family.
Justen Novales
Awesome dealer overall. Have had multiple vehicles serviced here over the years and purchased my current 2018 F150 here. Both the Sales and Service departments are top notch. If you’re looking to purchase, ask for Jonathan Prada, and if you need service Jose Lopez is your man. Both are stand up guys!
gregory clark
I will start by saying my Service agent very nice and kind. My appointment was for 7:30 am. I arrived 2 min late. I was done speaking with the service agent at 7:46 am. My vehicle was not taken back till 9:00 am. And that was only after I said something. The service tech started to work on my car at 9:07. He performed the service check. I advised the service agent that I don’t want to change the brake pads. I would have but had already been there way to long. The basic oil change was made. I paid my bill $59.00. And my car was out the door at 9:35 am. I car was actually worked on for about 10 min. I STOOD THERE AND WATCHED. I took my card here every 5000 miles and will NOT go back. There is plenty of other places to go and pay $59.00 for an oil change. I will not be back!!
Debbie Marazzo
5 stars but only because of one sales rep, Stan the Man, as he is called. A truly honest , no bs car salesman. I bought from him before in 06 and just bought again. I would not deal with anyone else. He is always going that extra mile even when you don’t ask. Take him for a test drive and see!!
Ada Gonzalez
The service advisor was excellent. He maintained me informed what was happening with my car. Unfortunately they had to reschedule because they were overbooked. It was not his fault.
Manuel Armero
Great costumer service and quick help from Arnaldo Delgado ,he helped me in a quick way and always pushing to get my car done with the stearing gear issue thanks a lot keep it up
Elizabeth Hernandez
Osvaldo Leon is the best salesperson!!! It was my third time buying a new car, and he gave me a very great deal as well as a pleasant experience. Osvaldo was straightforward, approachable, professional, and very knowledgeable about all the cars. He explained every detail and answered all my questions. I bought a Ford Fusion SE 2017, and I love it! The negotiation process was flawless, and the process of waiting for and signing the paperwork took way less time than I have ever experienced at a car dealership. There was no pressure, and they give me what I was looking for. It was altogether a delightful experience. Osvaldo Leon offered a fantastic service since I first walked in. Go and find him, you will find yourself a very enjoyable purchasing experience.
Lester Guido
Great place to take your car to. The service department has by by far exceeded my expectations for professionalism, courtesy, and price. I would recommend to anyone.
Elvira Peña
Excellent customer service. Alejandro and Asiel did the best to help me out with the bank and they got me a very good deal!
Shenika Ingleton
“I purchased a new 2018 Ford Fusion SE and my team was AMAZING!! STAN “”THE MAN”” (Salesperson), TOMMY ALONSO (Manager), and JAVIER JIMENEZ. Customer service OUTSTANDING. What a GREAT experience.”
Cornelius Thompson
Was taken care of by Juan Mesa in a timely and professional manner as always. My vehicle was serviced and delivered as promised.
Omar Peraza
Very friendly staff, and my service writer was very knowledgeable.
Steve Novoa
The service and customer care I received was second to none. The service manager Mr. Ramos went out of his way to educate and inform me along the way. I felt like I was in good hands the entire time.
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