All Car Dealers

Find a car dealer you can trust

AutoNation Toyota Fort Myers, FL

Overall Rating 4.2 out of 5
324 Reviews   Write a Review
Other Florida car dealers Other State dealers
Toyota Dealer

2555 Colonial Blvd, Fort Myers, FL 33907, United States
autonationtoyotafortmyers.com
View on Google Maps
+12393215413

Company description

Toyota Dealership Near Me Fort Myers, FL | AutoNation Toyota Fort Myers

AutoNation Toyota Fort Myers is your local Fort Myers area Toyota dealer. Browse our new and pre-owned inventory, schedule service, and more!

 Visit company website


All reviews:

 

Rick Johnson
Excellent service from service tech advisor. Routine maintenance check up was completed in a timely matter. The reason for the 4 Star: at the time of purchase of my 4Runner (March 2020) AutoNation stated that I had a lifetime of auto washing at any AutoNation Dealership and courteous shuttle service. The pandemic virus initially halted these services, but it has been over 1 year and still no auto washing service being performed. You would think AutoNation would give it’s customer a voucher for a washing at another car wash. This is reflective in the 4 Star Rating.
Robert Krol
Fast! (2 hours) Easy! Dare I say Fun? Went to test drive a used 2014 BMW 328i…ended up driving home 2 hours later! Steve and Lisa rock and Brandon and Carlos know their stuff…no pressure! Finally, a car buying experience the way it was meant to be. My girl is over the moon with her new BMW! Thanks TEAM!
Larry Miller
Our sales person (Roberta) was very friendly and knowledgeable. We were able to get an offer that was very fair and the process was easy and timely. I would highly recommend Auto Nation and Roberta to anyone looking to buy a Toyota.
Stanley Hirt
I was taken care of by Orlando and he was the best person that ever took care of my needs. He told me exactly what I needed and made sure I was happy with the results. I will keep coming back to AutoNation Toyota for my service because of the service I received from Orlando
HiCap239
I researched before I bought my (then) new Tacoma and I compared pricing from Tampa to West Palm Beach. Fort Myers beat everyone & made the transaction process almost effortless. I have been getting my vehicles serviced there for years now and have only once had an issue. My issue was the time it took to do my service, it was way longer than what it should have been. However there was a good reason for it as hurricane Irma was looming in the not to far distance. Most of their technicians had left early to vacate the area or taken off to prepare for the hurricane, being a first responder I had to stay and took for granted that others were leaving the area. I was emailed a questionnaire a week or so later which I filled out. Fort Myers Toyota contacted me within two hours of receiving my questionnaire wanting to make things right. They explained the situation and gave my vehicle a free detailing inside and out for my inconvenience. I was thankful for that as my Tacoma sat out in the hurricane and needed a good detailing. Based on their great pricing and good will I will continue to make all future new vehicle purchases from this dealership. I have had several services since then without any time constraint issues and they have always treated me good. I would highly recommend this dealership to anyone looking to pick up a new Toyota.
James Rider
I brought my car in for brake repair. They did a great job! And quick too. Very efficient, knowledgeable, and friendly staff. I 100% recommend. 5 stars. A few weeks later I came back to have 4 new tires installed. They did a good job, but it took 4 hours!
Adam Nolen
Liz the accessories manager was amazing I tried two different Toyota dealerships for my tires and lift on my Tacoma and couldn’t revive even a call back. Then I called Auto Nation and Liz took care of me right away. The work was done perfectly and she was extremely professional and courteous. Saved some money as well. Go see Liz at AutoNation she will not disappoint.
Bonnie Warren
Service was good. My only complaint was that I made an appointment for 8:45am and waited there while the oil change and tire rotation were being done. It was done 3 hours later. What’s the point of making an appointment ?
NYKILLER123
I had a great experience. The sales associate that i had was amazing. From start to end he was there helping us out and showing us info about our car. I mean the gentlemen did a great job. Very honest individual. For anyone that shopping for a car i will recommend Mr. Joey San Juan to show you around. You wont regret it.
Al Hynes
The experience was excellent. I met with the service writer, (Denise), the car was taken in and the work was done. I was very happy with the work and staff. I also asked Denise to reset my safety features on my car which she did happily.
L S
I went to both Toyota in Naples (where I live) & Ft Myers – looked at the same car, same model, same package everything. AutoNation in Ft Myers gave me the better deal BY FAR. Kevin L. is the salesman that helped me & I really appreciate his non-pushy, easy going, realistic nature about the whole process. First time I didn’t get annoyed with someone during a car buying process and I would definitely go back next time I need a new car!! They help you every step of the way, even after you leave with your new car they will check in with you and help you any way they can.
Steven Smith
Sylvester Jennings was a great service advisor. The services provided were also good however; when I take my auto in for service, I expect it to be returned without seat, radio or lights adjustments. It is rare for my seat to be in the same position as when I dropped my car off; rare for my radio station be unchanged and rare for my headlights to be left on for safety purposes. This service was no exception: seat had to be readjusted for my driving comfort, radio station changed to something I would never listen to and headlights turned off. Very annoying to me.
Rich Alexander
I had an appointment for brake service. I arrived on time and said I would wait. After 6 hours of waiting I was told that they couldn’t finish my car that day and I would have to come back the following day to pick it up. They did furnish me with a rental car at their expense but I was out the 6 hours I had waited plus 2 hours of commute time for an extra round trip home. In spite of the negatives, I would like to comments my service advisor Greg who couldn’t have been more helpful throughout the process. He definitely deserves commendation.
shuntelle malone
Rob P was an angel sent from heaven. He approached me with character and class, only desiring to meet my needs and request with no pressure or hassle. He listened earnestly to my wants and followed through with what best suited my personal goals. He made my process feel like I was home with people who Genuinely cared about my interest. The managers and finance team were Superb. AutoNation Toyota is top Notch. Forever grateful for my new Camry I named her God’s Will.
David Mork
The service department is outstanding. I’ve been bringing my 2008 Tundra to this service department since I bought it. It runs and handles like new. I’m looking forward to another 120,000 miles of care free driving due to the outstanding service my truck receives. Gregory Fleming has been my service advisor for years. he’s the best and I value his recommendations.
Ron Sanford
My service writer Brizzy is very professional and very helpful. Very quick service.I was kept up-to-date on the whole process no hard sells no bothersome sales people trying to trade my vehicle in on a new one. I do see a lot of new faces seems like they have a huge employee turn over must be a management problem.
Amanda Berndsen
AutoNation Toyota is simply AMAZING! Lisa and Julian were incredible and I will send everyone I know that is looking for a new car to see them. Lisa was prompt and courteous in all of my needs, and Julian got me a really great deal, even though my credit is less than stellar! Highly recommended! They earned my business for life!!!
monte Johnson
Mark was great. Got me in and out quickly. Told me what my next 30,000 mile service would be for my 2018 Highlander. Waiting area was clean and welcoming. Social distancing was easy. Overall great experience. Monte Johnson
Duncan Russell
The service work took exactly the amount of time it was supposed to have. I asked for a 30K mile check up with an oil change. I expected the total bill to be $100-$150 based on past experience. Little did I know they were going to change fluids in various parts of the car. When I receive the bill it was almost $500. Make sure you ask them what will be done to your vehicle and how much the different service will cost. Shocker.
Allan Antley
Great customer service and assurance that the job is done right. I moved down here and having used a dealership in my former town, wanted to do the same here. They were able to access all my vehicle information from the former location and the transition was seamless. Got to love it!
Eric Goetsch
We had an absolutely AWESOME experience at AutoNation in Ft. Myers. Staff was helpful, communicated well, and delivered exactly what was promised for the price negotiated before hand. My sales rep Raymond was very transparent and got the deal done in only a few hours. Eric, the financing manager, was also a joy to work with – informative, no upselling, and just an all around great time. Will certainly be returning for our next vehicle.
Emmy Ehrbar
This was my first time buying a car from a dealership and I had terrific help from Lisa! She showed me a handful of cars that she knew would fit exactly what I was looking for. I had some troubles with budgeting, and over 1000s questions. Thinking I was going to have to return the car I got help from Bill, Lisa and Brendan. They all went above and beyond to make sure I could keep the car and be able to maintain the payments. Thank you all so much for the help and patience with me today.
Yamelly Pena
Gillian provided the best customer service I have experienced in service at a dealership. She was kind, patient, attentive, knowledgeable, considerate and professional. I took my car to get checked for what I thought need urgent care and thankfully did not find anything wrong with it. I don’t have a toyota, I just took it there out of convenience for my work schedule. But any service that my car ever needs, I will bring it to Toyota just because of Gillian. Words fall short to the great service she provided. If I had to pay a commission I would gladly give it all to her.
Jeff Amburgey
Excellent, no nonsense straightforward deal. Fair price on what I bought, fair price on trade. Most importantly from sales rep Lisa Campion who was exceptional and honest on initial contact, until I drove away in my new car, everything was excellent and professional. This is how a car store should be run. Very well managed and it was evident through the process.
Roe Siriwardena
Quick and easy as usual, Only issue was transportation, since the pandemic they done away with the transportation which is sad, it cost me over 25$ Uber fees. You can still have transportation with CDC guidelines and precaution measures. That was the only disappointment.
Rene Herteux
“This review is about their service department. I have no experience purchasing a vehicle from them. First off, I’d like to start off by saying that I have no issues with the people working at AutoNationToyota of Ft Myers…everyone that I’ve dealt with there has been very nice. Also, we’ve had no issues with the work that has been performed on our vehicle these past few years. What I have an issue with is the upselling that they do. I recently brought in our Highlander for its 60K mile service. For those of you who don’t know, the service intervals every 30K miles are the most expensive ones. Prior to going to the dealership I went on Toyota.com to see what the recommended service was for my vehicle. When I met with the service advisor I was shown a big list of recommended service items that weren’t on the Toyota list. Included in AutoNation’s recommended work not on Toyota’s 60K list was an intake throttle body and fuel injector cleaning, a “”engine performance service””, and a brake fluid changeout. All in all, with that and the oil change and the inspections they were supposed to do it came out to well over $700. When I complained that another Toyota dealership was doing the throttle body/fuel injector cleaning for $100 less they did take 10% off my bill. From what I’ve been able to determine, these are all things that are nice to do, not necessary to do. Honestly, my main problem with this is that it’s presented to the customer like it’s a Toyota recommendation, not optional service that the dealership recommends. Apparently this is a common practice among dealerships unfortunately. My final nit-pick is that they no longer wash your car. When I went out to get my car and saw that it was dirty I went back in to ask why and was told that their car wash was down indefinitely due to covid. When I asked how that had anything to do with covid the representative wasn’t able to give me an answer. Makes no sense to me. Obviously somebody has to get into your car to perform service and drive it back to the lot so how would getting a car wash introduce any more risk?”
ruth woodham
Always polite and helpful. Service is explained in easy to understand language. Keep you informed of progress of repairs and notify you of any additional and or potential future issues during the inspection.
Pat McCoy
Took my 2005 Toyota in for service. Dan provided superior customer service; listening carefully to what I was concerned about. He contacted me after the car was surveyed, apprised me of the costs involved, and kept me up to date with where they were in servicing the car. It was an excellent experience! Added bonus was ability to have loaner car provided so my work schedule was not interrupted! Would highly recommend this company!
John Ballard
Chris and John we excellent salesman’s, work hard and fast so to make this truck purchase a great experience. Would buy again from them and AutoNation. Great job thank you
William Alvey
It was the perfect experience for my first time buying a car! Not only did they find me exactly what I was looking for at an affordable price, but they assisted me in registering for insurance and got me the loan I needed for the car at a low interest rate! They treated me like family! And for someone who doesn’t have the best credit score it was a dream come true for me! Thank you Autonation Toyota Fort Myers! Thank You!
Emanuel Aquino
We asked for our regular customer service representative Tyler and were told he was off on our appointment date,We happened to see him at work and were sent with a different representative that didn’t go over the service with us at all just had me sign papers when we first walked in and when the service was done. Tyler is very detailed when it comes to what’s done to our vehicle whenever we get it service and We appreciate it that. Please make sure to direct customers to the representative they ask for, Thanks.
Amenity Center Project
Its evident covid has cut back onservice reps. Waiting area is blah bus station like…not up to standard of other Toyota dealerships…Delroy does an admirable job…My March 31 visit was interesting
Wendy Garcia
Orlando Quinones in the service dept is amazing from start to finish. He helped me so much in getting my car fixed. He kept in close contact with me on everything from what was wrong with my car, to the cost, and to letting me know the time frame of when it would be done and then a follow up call to let me know it was ready. If you need service on your vehicle, be sure to ask for Orlando Quinones and he will get the job done right for you.
Sarah A
“I financed a brand new SUV from this location last week. My original experience over 2.5 years ago left me distraught and regretting the vehicle I leased. I did not feel good about how it went. However, I was recently contacted via e-mail about turning in my lease somewhat early due to positive equity in my truck, which I wanted to do–especially because it wasn’t a call or multiple messages of bombardment. It seemed like the right time to give AutoNation a second chance. WHAT A DIFFERENCE!! Charles (“”Scott””) Hickman was such an easy-going guy and I am so grateful to have met him. I never felt uncomfortable or forced into my sale. There was no back and forth, he respected our privacy when I asked for a minute, and he listened to my needs while trying to get a price that worked for both parties. I left the dealership with a financed vehicle I feel GREAT about at the advertised promotional interest rate. If you feel you’re having a bad experience, ask to meet with someone else–Scott has really shown me that there are good people in the business. Thanks a million, Scott!”
Jk katz Katz
Amazing staff and selection. We worked with Lisa and the management team. Everyone was polite, patient, and friendly. I would highly recommend these guys to anyone. We left with an excellent Rav4 for a great price. Thanks again to all their staff!
Jeff Koepke
We had a very smooth and fast buying experience at Auto Nation Toyota. Tommy, Daisy and Charles were fantastic to work with! We love our new 4Runner.
Van Laguerre
Great customer service from the sales people to the service team, it’s always a great experience. Nice and clean place while you wait. Free coffee, and tea for your enjoyment. I have been going to Autonation Fort Myers for years now and Dan in the Service area is really the man, plus salesperson Wayne, and Wesley, sales manager really awesome too, and Sylvester great job too with my last service on my Toyota Camry!
Suzy Marshall
We were on vacation At Sanibel island and our new Toyota Tacoma had a malfunction and told us to go to the dealer. I called all lines were busy. So I drove to the dealership. I was able to get in line for service. Sylvester helped ease my mind about having our car looked at and back to us the same day if the work was not significant. Unfortunately they do not have loaner vehicles so we had to rent a car for $35 to get around for the day. But other then that service was great. Workers were very helpful and present.
Pete Niemela
My salesman Paul Columbus was great . He was knowledgeable on the vehicle I was purchasing. Worked with me on pursuing on what I was wanting to purchase. Didn’t try to push me into something I wasn’t interested in. He did a really good job I think . Thank you Paul
George Toshner
I have a new Toyota but I didn’t buy it here. Had a blowout last night & made a service appointment. Tire not in stock & won’t get it till Monday afternoon, but this is the reality of the pandemic. They installed the tire, stowed the spare away, all at a good price. They exceeded my expectations.
Paul Corzatt
A very easy experience and friendly and professional. I must say, I knew exactly what I wanted and they said they were getting it in the future. I committed to it and they even held it for me while I was traveling for a few weeks. Daniel was very helpful and had an informed answer for all my technical questions.
Charlie Mccullough
OK I arrived at 6:30 because I knew they open at seven but I was surprised to see service advisor was there I got there at 6 AM he said pleasantly surprised. I had hit a traffic island very hard in my left front tire was at 17 pounds pressure. I also had seen a pool of liquid under the car thinking maybe I had punctured something underneath The advisor told me it was probably just water from the AC which turned out to be correct. Show the mechanic check to see if the wheels were in alignment were out of alignment and they were so I had a one alignment left on my alignment package which I used in the service advisor recommended that I balance the wheels which I did they were on sale for 60 bucks for all four tires. When I got home I googled tire balancing and definitely based on when I read it Google I was advised the right thing to do by balancing them. Service service advisor was very helpful, pleasant and easy to get along with I don’t know what else to say
Todd Hitchins
Purchased a new 4Runner here recently. Overall, the experience was good and I felt I got a fair price on the vehicle I was shopping for compared to the dealership closer to home. Would like to shout out Daniel Rodriguez. Dan was the sales person who walked us through the process all day. He was patient, informative, and helpful while we test drove several vehicle trims. My wife and I appreciated his friendly and easy to talk to personality (and excellent lunch recommendation), as it took several hours sitting around the dealership to finalize the purchase.
Jeffrey Harvey Certified Cleaners Inc.
“At the outset, I must say this is review is long in coming. We bought our 2018 Highlander in December of 2017. There was an issue that we found with the car after we had picked it up. I contacted our salesman, Joe and it was sent to the service dept to resolve “”after”” the sale. A little concerned that it was to happen after the sale, my uneasiness was swiftly put at bay when we met Dan Dixon. He had the entire back console panel replaced due to a small scratch. He knew our satisfaction was all that mattered and he simply “”made it happen””! Since then, we’ve had him handle servicing of this car and our 2007 Camry that we also purchased from Auto Nation Toyota. Dan is an absolute professional, an expert and a MASTER OF CUSTOMER SERVICE. We have a relationship now with Dan and he knows our standards. Well, he exceeds our standards. Keep up the phenomenal work Dan!! We’d be lost without you. Sincerely, Jeff & Lisa”
Brian Connell
Josh Negrette is a good salesperson and I highly recommend him if you are buying a car. This is second car I bought from him. In and out with no back and forth and a fair price. Will be visiting him again in near future for the needed third car. Great experience
Felix Flores
I have my service done for my vehicle regularly at this site and have no complaints whatsoever. Everyone is professional and really helpful. Shelley is an amazing advisor that goes above and beyond in helping whoever needs assistance. I would reccomend this site to anyone looking to do their services on their vehicle.
Donald Frye
I know how hard it can be in the automobile service as I once worked in the automobile service at one time. You guys are lucky to have like Shelly Krogmann as a customer service specialist, she went out of her way to help me the day I visited your service center. This kind of service is what keeps me coming back to your AutoNation Fort Myers service center Please thank Shelly again for her help. Don Frye
Tony Pocklington
We took our Camry infor a recall, low pressure fuel pump, the car was returned to us smelling so badly of gasoline that we have had to leave the windows open for several days. It still smells like gas inside the car. We called the service agent to report the smell and we were told the car will smell like gas for a few days. Of course there can be no repair that should smell of gasoline for several days. It is extremely disappointing that the problem was brushed off instead of handled properly.
Jessica Groton
Lisa was great! They offered me a great deal on a vehicle and got me a low rate on financing. I was very satisfied with my experience and purchase of a used vehicle. I would definitely buy from them again.
Caroline Morales
Great experience at AutoNation Toyota!!! Went in and was able to leave with a brand new SUV at a great price and APR rate!! Thank you to sales and finance team for this great opportunity!! I am in love with my new SUV!!
William Hayhurst
Facilities were clean and comfortable. Service writer was courteous and efficient. He caught the fact that they did not change the oil, and had it corrected, with minimal wait time.
J Miller
Very cordial and timely. Worked out a fair deal and bought a vehicle we love. Roberta was very helpful, friendly and informative.
William Harkey
I always get great service (Nick Haynes is especially helpful), but this last time I noticed the service folks didn’t top off my washer fluid. No big thing, but if it is something they are supposed to do, they missed it this time.
Deana Stone
Worried about being late and stacked behind many others , I showed up BEFORE the crack of dawn for a 7am appt. Dan ,my service guy, walked in his office ,got everything squared away and immediately came out and got started.I had prepaid for my services when I purchased my Highlander and there was no haggling about what was due me versus what I felt needed to be done.He showed me what services were due on my contract and also told me of a recall that I did not know of. He promised to get me out of there by 9:30 am with a new recall fuel pump and 3 services . I was able to balance all 3 of my checkbooks and read several chapters of my book while watching the sun rise. All in ALL a great experience and still had most of my day left.
jose busquets
The whole team was very cordial and professional. Rob was very professional and was able to give me a quote over the phone and secured the vehicle until my arrival. Kris was awesome in ensuring the process was approved and timely.and even provided lunch for my friend and I while we waited for Eric to finalize the documents. Great atmosphere and friendly people. Great job team. Cuddos
Nancy Antkowiak
Always have great service with Orlando. He takes to the time and cares. I see him interacting with other customers, he is the best! Appointment was suppose to take 90 minutes and took 4 hours….. not his fault at all.
Ana Phillips
Our sales associate, Josh N, was professional and polite. He worked with us to make the sale, but did not pressure us to buy. We went there knowing what we wanted and how much we should pay, so being prepared is a must. We leased our Highlander Limited. The first offer was a lease payment considerably higher than the deal we worked out. Josh made multiple trips to his manager, but returned quickly with a response. I gave 5 stars because I know this is a reflection on his performance and I would highly recommend him based on his customer service and knowledge of the vehicles. The finance part is another story. It is my understanding they were short staffed in the finance department that evening so waiting was not a problem. We waited around 2 hours to meet with Richard in finance. The dealership had closed for the day. (Josh waited with us which we appreciated). I should also mention that Josh wore his mask the entire time he worked with us. In fact, everyone wore a mask, except for Richard. We had to sit in his little office for about 30 minutes. We wore our masks the entire time. Not Richard. No mask and no offer to put a mask on. We know it was late, but it was not our fault that we were there well past business hours. Richard was just pushed papers in front of me and told me to sign. He seemed annoyed that I wanted to take time to read what I was signing and came across as condescending when I refused a service agreement he tried to slip into the deal. We can deal with the condescension but him not wearing a mask, during this time of Covid, was disrespectful to us and did not set a good example for the business.
John J Hallahan III
Excellent Customer service all the way around, once diagnosed, Dan Davis put the team into action and took care of this old Veteran, Actually, this is the first time things went so smoothly that I was worried about the rapid resolution, Not an iota of disappointment on my side what so ever! Fantastic Service with an expert.
Alicia Cowan
Wonderful experience helping me choose what the best SUV would be for me. Steve is very knowledgeable and will help you get a great car. Highly recommend
EDWARD ADAMEK
“They did a fantastic job, otherwise we wouldn’t have driven 3 1/2 hours each way to get the vehicle we wanted and without the arrogance we had encountered with other Toyota dealerships in our area. They treated us with respect and courtesy and made the experience as “”painless as possible!”” They were given challenges and worked with us to ensure as smooth as possible the purchase. Christina, Bob and Joshua were who we dealt with and we are extremely happy on our purchase. It was worth the drive.”
Melody Metz
This was one of the worst experiences in a dealership. I called to make an appointment for new windshield wipers and a new battery. I arrived at 10 am (My appointment time). I was informed that it would be 2 hours. A long time but okay. My husband and I walked around for a while and received a call at noon stating they had to go pick up the battery and it would be another hour. We spoke with 2 different managers to be informed that they couldn’t pick the battery up until noon and it was on its way back. Meanwhile my car was sitting outside of the service center the entire time. After 3 hours I saw it sitting there. Was told once again that it would be another hour. So after sitting for 4 hours I finally got my car finished. My complaint is that I sat there for 4 hours waiting on something that they knew wouldn’t be back until after 1 when I could have used my own car to have went to lunch or somewhere besides sitting there. The complete failure to acknowledge that I was just sitting there and could have easily left and returned when they had the battery. Also my appointment was for a BATTERY. Shouldn’t they have made sure it was in stock???
Chris L
One of the best car purchase I ever had… Amazing price, most of the deal was done on the phone/email, with little effect, cause I live far away… Paul C took care of me… Price was amazing and least 4 days of looking at other dealers all over Florida, they destroyed them all in price/service, plus I didn’t have to haggle at all. It was that good, that I didn’t want lose the deal at all and have someone else pick up the ride. I do serious shopping when I car shop, Also easily will and did drive 3.5 hours to pick it up a car and there zero surprises. Even slightly less on the discussed price. Could not find any con in the slightest. Maybe offer a water when you arrive, that I remember (which I didn’t need). If that’s the only fault at a dealership. That’s a winner, hook line and sinker…. Will look to them for my next ride when I need.purchase Again Zero Regrets on the , dealer and Price. Thank You Again, Chris L
Lolita Carter
This was the best experience I have had with a car dealership. Millen rocks can you please give him employee of the month! Also Jake in financial rocked it. It was never what they wanted it was what I wanted. I woke up early to get there as soon as they opened because I just knew it was going to be an all day thing! Nope I was wrong… I was in my car and home by noon!!!!! Very professional and speedy service!
Marie Green
I was extremely disappointed with the service department because they called ME to set up my first annual visit for routine maintenance. I asked for an early time so there wasn’t a long delay in their customers. I was told people with appointments get preference, but after checking in, I was promised car would be done in an hour, but after 1,5 hours my car still hadn’t even been checked yet, and waiting room was filled with people! Was two hours for something that really only took ten minutes for them to perform.
Glenn Ott
Overall, our experience at Auto Nation Fort Myers was a positive one. Our salesperson, Brieanna Rau, was professional, personable and sensitive to our needs. The final purchase experience at delivery could have been more streamlined, however. Over three hours in a car dealership to close the deal seems unnecessary.
Carolina Armenteros
It is more convenient if you make an Appointment. It takes less time. But if you don’t make an appointment you will be there for a while. All depends how busy is the day, specially in high season. Good customer service, accurate, clean, and friendly environment.
Tom Clemons
Was seen in 3 minutes. Problem diagnosed and fixed in 3 hours. Courteous, knowledgeable and efficient staff. Orlando kept me informed of the problem and progress. Very clean waiting area, as well. I am very happy with service and highly recommend.
Robert Keske
Took an hour and a half for oil change, tire rotation, and maintenance checklist. Car wash was broken. Well, I guess that happens, I just wonder why a repair shop couldn’t fix it. HOWEVER, Jiffy Lube at least teaches the maintenance personnel how to clean the bugs off the windshield rather than just leave them there. When I asked what can be done about that spare tire (the one under the car that takes forever to crank down to access) that loses pressure so that the low pressure light comes on every few months, I was told I have to just add air to it. They did do that, but next time it’s my turn.
Leslie Bermudez
Tina Becker’s assitance was great. I appreciate her recommendations. Great job. I will be selecting her as my customer care specialist on my next appointment.
John Caseres
On behalf of Allison, the experience of her buying her first car at the age of 18,, and also a new 2021′ vehicle was unbelievable . My stepdaughter was expecting to just get a used vehicle and was excited to hear that it would not be a used but a brand new 2021′. She has worked so hard and continues to work very hard in her schooling . With a 5-GPA. , my wife and I are very proud of her. , and is well deserving of a new vehicle.. So with that said i want to give a big thank you to Bernard Edwards , (GO OHIO STATE!),, And Jeremy Smith, for making this run smooth.. There was a few HICK-UPS,, but all in all no complaints. THANK YOU ..again for being able to make this happen for my daughter,. Will keep this dealer ship in mind for my next purchase. I do have one more stepdaughter to go. LOL.
Luis Camacho
Couldn’t be happier with my new vehicle. Excellent customer service Kim did an outstanding job, very knowledgeable and professional. As a whole the best car buying experience.
Noreen Assing
Toyota is the best, took my SUV in for service I was out in 2hrs my rep. ORLANDO always take good care of me every time, thank you Auto Nation 🚘
Douglass Cann
“Our experience with AutoNation Toyota Fort Myers on Tuesday, March 2, 2021 was miserable. Their treatment of us as customers was unprofessional and rude. We had responded to an internet advertisement for a used Mercedes Benz. We called on Monday and made an appointment with “”Josh”” to see the car the following day (today). After driving for 45 minutes we called to say we were five minutes away and he said he’d have the car ready and be waiting for us. When we arrived, he wasn’t there and we sat in Josh’s office for 20 minutes while they went to find him. He and the Used Car Manager showed up and with no apology, hurriedly informed us that we could not drive the car but, only look at the car because it had not yet been “” prepped””, meaning that we’d have to come back tomorrow if we actually wanted to drive it! This is after a 45 minute drive to get there and 20 minute wait for him to show up. Josh then took us to another facility down the road to see the car. We found the car but, of course, Josh forgot the keys so we had another wait while he found them. We finally got into the car (a convertible) and asked if we could see how the top worked. Well it did not which was the same for some other normal functions. We said thank you and left. We received NO apology for making us wait, NO apology for suggesting that if we wanted a test drive we’d have to come back at a later date. NO apology for advertising a car that was NOT checked out by the dealership and, NO apology for showing us a car with a convertible top that would NOT work. A professional sales staff would have made all of these issues clear during our telephone conversation of the previous day before asking a customer to drive 45 minutes to see a car that was broken and that we could not drive. You will note below how they responded. My response and suggestion to them would be to hire responsible sales people who have manners.”
Kim snow
I made appointment for service/oil change and still had quite a long wait time but my service advisor Orlando was phenomenal. He was very helpful and informative. Will be going back and making sure to schedule with him.
Sammy Vazquez
I was very satisfied with Shirley with her professional attention to my needs. My 2004 Toyota Tundra, the mechanical problems have been fixed. I was very satisfied with Enterprise Car Rental. To my satisfaction I will give this Toyota car dealership a 5 Stars ⭐️. I will recommend my friends to go to AutoNation Toyota at Fort Myers.
Dave Meehan
Poor experience. Most places will fix a flat for free, not here! Get ready to pay $43. Never mind I just spent 40,000+ on a car two months ago. Not only that, they have two service centers, so get ready to wait extra long if you pick the wrong one. The lady taking cars at one of them was rude about it too. Not buying another car from you!
Robert Tagner
I was very happy with the procedure and there could not be a more attentive salesman than Sol Pena. He’s a great guy. The whole process was painless.
John Cochrane
My visits to AutoNation Toyota are always great. After Hurricane Irma in 2017 they totally repainted my car that was damaged. They did a great job. I have a 2012 Lexus that looks like a brand new car.
ashley lawson
Joe was an awesome sales associate who went above and beyond to help us find 2 cars in our price range and model preferred. Would highly recommend Joe. He was very friendly, hardworking, and honest!!! Thank you Joe!! We love our vehicles! Reid and Ashley
Brian Eddy
At first my experience with Autonation Toyota was good. I felt my sale associate Diego was going a little fast. It seamed like he just wanted to make a sale. I have previous experience in Toyota Sales and was a top sales associate at my dealership. That is not how we did things. After we found a vehicle and had it brought in from another dealership the back up camera didnt work and I was told they would take care of it. When i took it back to service on Monday they had no idea why I was there and ant took all day to get approval to get it fixed. This should have been taken care of prior to me arriving.
Barbara Anne Drabek
Service was great, I spent over $250.00. the disappointment I have is the following week I received a coupon in the email for $30.00 off any service over $150.00. I could use that $30.00. Anyway I can apply that coupon. it is only a couple of weeks since I did the service. I could have waited if I knew it was coming. The service was good-in and out in an hour, made my doctor’s appointment.
Sammi Blake
Very clean, felt safe during these trying times. Appointment on time service. Was able to get my morning walk in while waiting and not bombarded by salesman! Great experience for me…
Ken Wright
My 2004 Sequoia came out from being detailed looking amazing! It was awesome inside and out! Shelly is a fantastic service tech . She always communicates and goes the “extra mile”. Great service! Thanks, Shelly
Bob LeFever
Excellent service, but 1 1/2 hours for an oil change? I always go to Denise and she never disappoints!
Allison Romano
Typically I have terrible experiences at dealerships. Buying a car is intimidating and overwhelming. This was the first time in years of financing cars that I had a salesmen who wasn’t pushy, aggressive or arrogant. He was professional, friendly and went above and beyond for comfortable and easy process. I give him 5 stars. Every time I passed another salesmen they greeted me, respected me and looked happy to be there. Very good energy right when you walk in. Thanks again ALEX SWARTZ!!!! He is who I would recommend in the market for a car!!! I appreciate him so much and consider him a friend! Thanks again auto nation!
Penny Lind
Really excellent service here. Salesperson, Roberta Billings is super good at helping me choose perfect model and color for me! Will definitely return here.
alexis doty
Super nice staff, clean restrooms, clean building, staff has good knowledge of cars and service is great?! Very kid friendly as well 😁
Julianne Van Hout
Purchased a vehicle from their used department in May 2020. I cancelled the extended vehicle protection plan that was offered shortly after and was told I would receive a full refund in 8-10 weeks. It has now been 7 months. I have called and emailed several times asking for an update and still can not get a single response from the financial manager that helped me purchase the car, William Sowers. The customer service is great until they have your money. I can’t even get directed to speak to anyone and the receptionist constantly sends me to voicemails rather than helping connect me with anybody that can help.
Roger Yergeau
“Thought the service time-bringing the card till the service was completed was way too long. Then when I got in the car, my XM radio was off (I always have it on) and an FM station was on (annoying). After leaving the dealership, the center screen telling me my mph, time and temp was stuck on a screen for fixing a tire. I had to drive back to the dealership and had them correct as the buttons to change the screens did not work for me (again annoying). Finally a screen said “”phone not connected.”” I had to go back to the dealership the next day to get that issue resolved. The service tech told me that my phone turned off the connections (????) and maybe the phone had an update (?????). Again extremely annoying. The dealer changed the wiper blades per my request. Was surprised at the amount the wiper blades charge of $57. Thought that charge was too high. The car had the tire pressure light on. Service rep told me that there was a tear in one of the tires. A new tire was placed on the car at no charge due to a protection plan. Felt after the 15,000 mile service call that included a tire rotation and new tire, the car drove smoother. To reiterate, felt the service time was too slow, charge for he wiper blades was too high and three minor annoying electronic issues.”
Christine Quintana
I traveled from my hometown of Key West twice to visit this dealer & it was worth it!! Kevin & Alex made my buying experience a great one! They worked very hard to get me the car & price I wanted. I was provided a very good trade-in value & was offered a great deal on a 2021 Hybrid Highlander. We did most of the transaction electronically given the distance & Jeremy made the final portion of the sale seamless. This was the BEST car buying experience I’ve had & when it’s time for my next car, I’ll absolutely visit AutoNation Toyota Fort Myers again! Don’t hesitate to visit this great team.
Florence Hallahan
Purchased a new car, they gave us a great price on our used car.
IRENE Roskuski
Good place but there is room to improve.
Robin Blaine
Recently went to Auto Nation Toyota of Fort Myers, FL, for service on my 2020 4RUNNER. I was greeted promptly upon pulling into the truck service department. I arrived at 8:11 a.m., for an 8:10 a.m., appointment. They asked if I was dropping it off. I told them no, I was a disabled veteran and had my service dog with me, we would be waiting. I was told I was looking at a minimum 3-4 hour wait. What? For squeaking brakes on a truck with 7000 miles on it? I have an appointment! I had no choice but to wait. 4 hours later we were called to the desk, told they said there was dust on the pads and the brakes were cleaned. Sent us on our way. Car wasn’t given a complimentary wash or vacuumed. No paper on the interior floors. Drivers seat all the way back so my service dog couldn’t get in the truck until I moved the front seat forward! I should have listened to the many others and gone to the Naples dealership.
Charles ‘Aj Jackson
Shelly as a Service Advisor was excellent. Thought had a fix turned out we didn’t . Took the vehicle gave me a loaner kept my vehicle until fixed Outstanding all around communication; even got to meet Melisa. the receptionist exceptional lady.
Sandra Lozano
We got there for our 10:00pm appointment. we were greeted. Waiting in the lobby while our car was serviced everything went smooth.
Ricky Brito
I wanted to thank Tyler Pyre (service rep), Victor (mechanic), and Karen (lead tech) for everything they’ve done to get my truck working like new again! Truck has been great. Haven’t heard any squeaking. Tyler’s customer service is really appreciate. I’m sure it sucked seeing me back every time and not having an answer sometimes. He still helped me with a smile and was always straight forward. These people are the reason I keep going to Auto Nation and will continue going to them.
Gary Humphrey
I purchased a vehicle there and it was easy enough, all done online until time to pick up and sign. Afterwards it has been weeks and I cannot get a phone call or any paperwork. I do not have a registration, or any loan docs on where to send payment. I have called, emailed, texted, chatted over and over and they say someone will get back to me but they never do. They are fine until they get your money then they forget you. Buyer beware
Edward Chmielewski
I have always worked with Peter Dombrowski. Peter is a very knowledgeable salesperson and is pleasant to work with. Bought many cars through him.
Human From Earth
Love the van, but not the service received. 1- The price they give you online is only for cash buyers. When I asked about the financing I was told that it would be an extra $750. Yes, the online price is the competitive price so it’s either finance or an extra $750. At that point I wanted to walk out, wife was so tired of shopping she just wanted to get it and go. Manager says it’s going to be like 40 minutes, surprise! It wasn’t. We were there for close to another 4 HOURS!
Jim Fry
Quick and efficient. They move a lot of vehicles through here but do it fairly smoothly. My car was done on time as promised. Only problem I had was finding my way around. There’s 2 service areas, and if your car is a Rav4 Adventure, you shouldn’t wait in the line with regular car as I unknowingly did. You have to go to the truck service area. Otherwise, great service.
cindy horst
This is my 3rd Toyota that i’ve bought at Auto Nation Toyota and my husband and I are very pleased. Roberta Billings was our sales consultant and she was outstanding. We bought my car on a Saturday and after we finished financing, Roberta called our insurance company and was on hold for about 30 minutes, and was determined to take care of us before we left. I will always ask for Roberta for any car I may purchase in the future.
edwin hernandez
GREAT SERVICE, Diego and Finance dept went above and beyond to get me a car with the monthly payment I wanted. I recommend 100%.
Tom Galluccio
MY sales rep, Adnan , was extremely knowledgeable, courteous, and very helpful in walking me through the auto purchasing process. I would definitely seek his help again if and when I want to buy another car. Thanks Adnan! Tom G.
Veronica Grier
Had a great visit. Car had a couple issues, and they were addressed. Service was efficient, and our RAV-4 is running perfectly again.
William Riccio
As always my service advisor, Tina Becker provided outstanding service. Her concern for checking every aspect of any vehicle – ensures that it is safe for drive ability and comfort.
Luis Morales
Easy to do business with no pressured salesman in your face. They worked with me and I got the vehicle I was interested in.
Marilyn Leehan
Staff are always polite, professional and timely. Service waiting area is clean and tidy, comfortable place to wait. Ms Garcia is the best. Thank you AutoNation
ashraf eldabh
I updated my review Tyler did a good job. I took my other car back for service and I meet a guy there name Gary older gentleman, the man was so rude. I refused to stay for service. He wouldn’t answer any questions and when he did, every answer was dripping w disdain as if I’m expecting free service. I understand that everyone is carrying around his own baggage but little respect goes a long way. I guess I’ll take my business else where.
Jazmone Isom
After having my car totaled in a car accident, I went to Toyota Autonation to purchase a replacement vehicle. Joey SanJuan provided excellent service and care giving me the best car buying experience I’ve ever had. Joey listened to what I wanted, simplified the process to my understanding and made sure I was fully satisfied with my purchase. He has a magnifying personality and provided some good laughs during my visit. I would most definitely recommend him to my friends/family and will be going back to see him personally for a newer vehicle in the future. Thank you so much Joey!!
Glock20 10mm
If you want a new vehicle and great service….Look no further than Hank Simmons. He has been at Autonation a long time and he will handle your automobile needs or find what you are looking for. He even helped me when I was not his client. I just purchased another 4runner in 2021 at Autonation and he went out of his way to take care of everything I asked and more. I’ve dealt with him for about three years and go to him for any need. I’ve also feel I’ve gained a friend. He isn’t pushy and listens to your needs, then does everything to fulfill your needs. Every salesperson should be Hank. Number 1 in my book! Thanks Hank!
Greg Smith
I went in for my 25,000 service and a recall. The 25,000 service is a tire rotation and the recall was a wire to be clipped in which takes all of 5 minutes. My vehicle sat in the waiting area out side for 70 minutes prior to it going in. I was told it would be take around 1 1/2 to 2 hours max. I went inside to ask why my vehicle is taking so long to get inside and was told they were getting it in. There seems to be a lot of walking around outside and slow moving service techs. I like the dealership due to location but I would drive further for better service. Time is precious and to sit for 2 1/2 hours seems a little to long when I had an appointment scheduled. More consideration needs to be done to accommodate the customer. If the customer is given a time to arrive to have service done why do they wait 70 minutes before the vehicle goes into service? Are they over booked this much?
John Morgan
Good service, quicker than quoted. Nice waiting room, very comfortable.
jacqueline chittimalla
We traveled to buy a car here. Easy access from highway. I had a positive easy experience with the used car department. Very nice employees. I did end up purchasing from this location.
leigh ellyson
What a great group of people to work with. Jessie, Scott, and Christian were wonderful from the time a first went to the dealer to the time our transaction was done. I will be doing more business with them in the future.
Robert McColgin
While traveling, I needed service. I found Auto Nation Toyota to be efficient, clean, friendly and helpful. I would recommend them to others. Thanks to Nick and the service team
Blake Heinemann
I would sincerely like to thanks to Brieanna from Auto Sales, for a smooth and easy experience. I am a proud new owner of Toyota RAV4 and Brieanna shared her extensive knowledge about the different vehicles on the lot and I felt extremely comfortable throughout the entire process. She listened to my needs, addressed them genuinely and as a result , I finally got the car I had been looking for. In concluding my purchase, the staff handled the transaction very professionally. This was a very positive experience for me and I will definitely recommend Toyota AutoNation to all of my family & friends. Thank you. Yours Faithfully, Blake
Doug A
Never thought id be able to get a car. Their experience really shines through as they implemented every skill they had to get me a great car at a price I could afford. Highly recommend!!!
Louise Devaney
I must say Shelly at AutoNation was great and organized everything for us. I would highly recommend her .
Jacob Dauti
The service was fine, however I have an issue now. I was able to put water on the front window, after the tires were switched I am not able to do that no more. We were looking over the weekend and when the passenger tire was changed, they left the water connection caught on the middle. Now, I have to get that fixed.
Timothy Woodward
Had a appointment for a Lube Oil Filter. Orlando took me in a timely fashion. No worries. He’s the man.
John Douglas
I was impressed by the person that took care of my paperwork and explained things so well. Thank you very much.
Amanda Mohammed
I live in Ft Lauderdale but I come to Ft Myers to have my 2020 Camry serviced at Autonation Toyota. To be fair, I have family in town so the first time it was a “two birds with one stone” situation, but it’s been so quick and easy each visit, it’s become my go to for regular scheduled service. If you actually LIVE in Ft Myers there is no other place to service a Toyota. Tina and every other service advisor I’ve dealt with have made each experience quick and easy. You have a gem in town, take advantage of the detail to customer service.
Diego Lema
STAY AWAY! Worse car buying experience ever. Nightmare doesn’t begin to describe what this dealer has put me through. Extremely unprofessional in every aspect, lies and stories about everything. 100% would not recommend to anyone
Wendy Roberts
I brought my 2017 Tundra to the Auto Nation Toyota Fort Myers service center for a starting issue. I explained what was occurring to the service writer Shelley K. She listened to my explanation and said she had an idea of what the problem might be but couldn’t say for sure until a technician diagnosed it. The issue she believed was occurring involved the Flex Fuel system and a computer process. Shelley checked and found that if the issue was related to the fuel system, it would still be covered under warranty. Since the issue was going to take an undetermined amount of time, she arranged for me to have a rental vehicle at no cost. The repair was completed and I had my truck back the next day. My truck is running great again. I would like to thank everyone who was involved with the repair but especially Shelley who took the time to listen even though she was obviously very busy that day. I really want to thank her for making the arrangement for a loaner car so I didn’t have to wait all day only to find out the repair would require my truck to stay overnight. Thank you again Shelley K and the Auto Nation Toyota service department.
Daliamar Rodriguez
For the first time, I can say that I’ve had a pleasant experience purchasing a car, thanks to Jorge the sales associate and the team. They were able to negotiate the price down on a Toyota RAV4 XLE Premium that arrived on their lot two days ago. They gave me an OTD number and ended up getting it for way less after negotiating back and forth with no issues!
Maria Broome
knowing that I am safe in my vehicle is important to me, and toyota autonation guarantee it every time they do work on my car
Joe Horan
This dealer handled sale well, however it’s policy not to offer lifetime power-train warranty was disappointing. The reason I considered them was they had the vehicle I was looking for.
Maribeth Lichty
Zero Stars is what I wanted to put. But apparently that is not an option. It should be! They allowed my husband to return my leased car in my name without my notice. They sold him a car that was a total lemon…not safe to drive on the highway. They took it back, but I could not get my other car back. They said the one he purchased, aka the lemon, wasn’t designed to go on the highway. Hmmm. Would have been nice to know since my husband drives to work and back on the highway and the engine light was on the next day. And the car had 4 different tires from 4 manufacturers. They insisted that they buyer should have done his homework better and they did nothing wrong. Then they hooked us up with a salesman who had worked there 1 week and couldn’t answer any of my questions. I wouldn’t buy a car from them if they were the only dealership in town. Weasels!
Dalton Whittaker
This tayota dealership was great but even better was Kevin Laframboise. Check him out if you go there. He listens to you, gives you great service and what you are looking for. He went above and beyond for us and my wife sister. The overall place was great. The employees are nice and friendly. Positive energy and all smiles in the building.
Don Loucks
Have to give big thank you to these guys and especially Shevanie for getting the rear driver side tire replaced on our RAV4 on the trip back home to Tampa Bay after getting a flat shortly after getting on Alligator Alley and having to drive on the spare. Heavy traffic kept us from getting there sooner but they had the tire we needed and replaced it so we could get back on our way. Shevanie was very kind, polite, competent and professional which was very welcome considering the kind of day we had. Highly recommended for Toyota service.
Bill Vanderbilt
All service process excellent but when I drove the Tacoma home the “Check Engine” light was still on.
Carol Fey
Poor follow up from sales. person. Scheduled time to see specific vehicles but when we arrived, none were available for us to see. Waited two hours and they never showed up ( the vans). Did find another vehicle which we chose to buy, but the cash transaction took two hours to get started). Made another appointment to pick up the new used vehicle two days later. The car was not ready and the Finance guy was not at work yet when we arrived. Waited another two hours!! The greeter was not wearing a mask, and when asked, told us she would put it on when people came in. I guess we’re not people. Finally, we were promised a second key and did not receive. Have sent two emails (one to salesperson Xynthia and one to main email account) and still no response. Have purchased dozens of vehicles over decades, and am truly disappointed in customer service at this dealership.
Herbert Rubin
My service attendant was prompt and gracious, but the (routine) service itself took over 3 1/2 hours and my vehicle arrived unwashed, which never happens when I have it serviced in Pittsburgh.
Emerging Professionals
Negative experience with the used car department. Be ware they’ll try to sell you extended warranties, and above market price GAP insurance to increase the vehicle price and their profits. You’d be better off walking away.
William Weisspfennig Jr.
Wesley at Totoya was great to work with. He made the process of buying my new Rav4 very easy. Plus Toyota Auto buying process was very easy and I did 99% online without even stepping foot in the dealership.
Hugh McNeil
Shelly was great, she stayed late so I could pick up my truck after work.
wyndee Goodwill
Understanding and accommodating to my time being of value. Great friendly people.
R.G. Richardella
20,000 mile service was scheduled at 4 PM, a very busy time. Took two hours, which they told me about beforehand. All very professional and satisfactory. Highly recommended. I will continue to have car serviced there.
Debbie Pollins
I am always pleased with the service provided by Autonation and specifically my service advisor Tina Becker. She is phenomenal!
James Buckley
Our salesman, Paul Columbus, not only knows his products, but he seems to sense what his customers really want to know about. The Highlander Platinum, which we asked for and bought, is so loaded with features, gizmos and technological wizardry, that it would take a month to explain and demo all. Paul, on two substantial test drives, was able to hit the highlights he believed would be of most interest and use to us and was just about right on for all. Also, the color we wanted turned out to be difficult to locate, Paul did not try to sell us other models or colors. He stood with us until we got what we wanted. The back office is another story. I’ll say simply that it should not take four hours to complete transactional paperwork. Hence, I am holding back one star. James Buckley
wade nelson
Great experience. Everyone was very helpful and very nice. TY
Robert Schreier
Everything went well. The dealership did exactly what I needed, on time, with no hassles and explained fully. What else do you need for a great review.
Erica Ochoa
My husband and I had a wonderful experience at AutoNation Toyota Fort Myers where we purchased a beautiful vehicle. The sales specialist Kim and manager Eric made our car purchasing experience an easy one and we will definitely return in the future. Highly recommend!
Chris Kentrus
No hassle, great price, relatively low pressure sales environment.
Angela McAfee
We have been looking for a Honda Odyssey for some time and finally found one through our credit union app, when led us to Auto Nation Toyota Fort Myers. We got preapproved with our credit union for 2.75% and brought the draft in to purchase the van. My husband went in and spoke with the finance manager and was told “we do not deal with that specific credit union” and told him we were approved for 4.7% with a different bank but said he could “do better” and gave us a rate for 3.7%. My husband called me and I said to walk away since they won’t honor our preapproved draft. The finance manager was trying to make us feel like we HAD to go with “their” bank which was a flat out lie. After a little negotiating the FM said “what if I can beat the 2.75% rate your credit union gave you? Would you go through our bank? Let me see what I can do.” He comes back with a rate of 2.70% so we moved forward. This is the kind of sneaky/sketchy business that will turn good customers like us away. Our sales rep Brieanna was amazing and the total time we spent on site was less than two hours. Everything was very pleasant and we will definitely go back but will request a different finance manager to close our deal. I would have given them five stars if we didn’t have the negative experience with the finance manager. Zero stars for the manager, five stars for our sales rep and time at the dealership.
Scott Peters
Daniel was our salesman & he was truly wonderful! He actually listened to us & showed us some great options. We are super excited about our new car & want to thank Daniel, Bill, Dante and everyone else at Toyota Auto Nation of Fort Myers!!
Elizabeth Martin
I have purchased several automobiles from various dealerships in the past. The experience at AutoNation Toyota Fort Myers was by far the best. Lisa, the salesperson was efficient yet personable. The entire process was four hours and I drove out with my new car!! Way to go Lisa.
Julieta Luciano
We have been going to the fort Myers Toyota for about 13 years and they always provide great service. Wes Cattanach has sold us our last 2 Tacomas and has worked to get us a great deal. Thank you Wes!!
Santokh Walha
great people, fixed my 2002 sequoia so it drives like new
Gary Neese
Quick service trip thanks to Denise. I only schedule with her because she understands my desire to be in and out of service as quickly as possible.
Dan Bradley
I have been a customer of Fort Myers Toyota, now AutoNation, since 1979. I sought out my favorite sales associate, Dale Fortner, who has been there for more than 30 years. I told him the type of vehicle I was looking for because I I have become partially disabled and had difficulty getting in and out of my Avalon, which I have loved for 15 years. I have become partially disabled and had difficulty getting in and out of my Avalon, which I have loved for 15 years. We looked at a RAV 4,And also a Venza, which had caught my eye when it first came out a few years ago. The SUV sold itself, and Dale was extremely helpful in answering my questions. My late wife and I have purchased or leased 15 cars over the last 40 years from this dealership. The sales and service have been wonderful, and they have my endorsement.
Chris Schmeltzer
Service is fine but it takes too long, it’s always a minimum of 2 hours for a simple tire rotation and oil change
Jennifer Boyd
It is always a pleasure to go to Toyota Autonation for service. Tina is an amazing representative for your company
Melvia Zeigler
I arrived on schedule for maintenance service on my 2020 Toyota. The staff was professional and courteous. I did not have to wait a long time, approximately 40 minutes. I was given the maintenance checklist with detailed explanations. Very pleased with the service.
Marty Plumstead
Enjoyed our experience….salesman Joey SanJuan did a fine job answering our questions. I’ll be back the next time I need a car.
Ronald Birnbaum
Always a pleasure… felt like I was treated fairly with no real sales pressure to force me into something I didn’t want.
Stephen Reaves
Recently we had our vehicle was Service by service technician Orlando. He was very thorough and very detail and communicating what was going be done to the vehicle and how it was going be done. He has had wealth of knowledge as very good in terms of communicating the status of your vehicle. He’s a true professional and doesn’t an outstanding job.he is a definite asset to this company.
Bernardo Miranda Morales
From the beginning to the end every thing was perfect. They offer me things don’t push and we close the deal. Thanks.
Dawn McBurney-Hibben
I went to get my car serviced the day before Thanksgiving, I thought that they would not fit me in because I had not made a appointment, but they were very accommodating. I had a battery issue, and was happy to find out that my battery which was purchased there, was still under there warranty. It was replaced for Free. I can’t say enough about the customer service that Shelley, and her team gives. They are Wonderful!😊
Mark Helge
Great service and work in the truck service dept. Free rental loaner. Everything done quickly and correctly.
Dee Engel
We were very please with AutoNation Toyota salesman, Peter Dombrowski, in leasing our first ever Toyota RAV 4.
Tami
Great first experience bringing my car in for service. Warmly greeted by my assigned service advisory Orlando. Orlando was very informative and helpful. My car was ready for me before the time promised. Would definetly recommend.
Brenda Nesbitt
Lisa did an amazing job. Easiest car buying experience I’ve ever had.
Chad Mansfield
Kevin gave me great service and had my deal done in record time! Highly recommended!
susan deshetler
I had a great experience with Kris. . He had the patience to work with us over a several day period. I was deciding on a new car.
Albert H
Just got a 2020 Camry from AutoNation. My experience was fantastic. I’ve bought several cars in my life but the salesman here at AutoNation Kevin Ledesma went above and beyond with this sale. He and the dealership were straight forward and HONEST . I can appreciate that from a car dealership..I was shopping for the same car at Germain in Naples. The salesman at AutoNation was always available whenever I needed to get in touch with him answering all my questions and concerns. Was not pushy in any way.. I appreciated that. I knew what I wanted and he and the finance manager helped me out. They gave a better trade in value than Germain did. I’m glad I took the trip from Naples to visit this dealership. So I wanted to write a review to say THANK YOU. Thank you for earning my business and I look forward to a long business relationship with them down the road.
Marie Delille
The sale and the finance representatives were very cordial and knowledgeable about the product purchased and all the processing involved buying the vehicle. I would recommended Auto Nation Toyota to my friends in the future if they are in need of buying a car. Thanks to Roberta for helping me with everything.
Patricia Beattie
The service manager Gillian was superb at listening to my concerns and managing the service process. She couldn’t have been better.
Amber Kisner
The team at Toyota auto nation did a good job. Normally I would give a 5 star. I really love the service area at Toyota. I actually would have given a 2 star this time, if it was not for the TEAM of Toyota. They made a great come back. Shelly and Delroy in the service department are excellent. I will not work with Liz ever again. And I do not suggest it. In the end Toyota keeps my business and I will continue to suggest that ppl go there for purchasing and service all vehicles new and used.
Kayosan Hylton
I had a recall on my car and was told it was gonna be about 3-4 hours. I got thru in about 2 which I was very happy about. The guy was very nice who worked on my car.
Brian Collins
Raymond was excellent and took great care of us. He got us the exact car we wanted at a price that was fair. Keith took care of us in the finance office and got us out the door with our new car quickly. Thanks for the great experience.
Barry Hendricks
Service is great prices Fair and Shelly is an excellent attendant
Matthew Steele
I love my Dodge Challenger! Thank you to Lisa, Julian an Fanny for the help and professional service. Thanks to you all, rockstars you are!
Charles Keen
My paperwork said I declined having my car detailed. I did no such thing. I would have loved it to be cleaned.
Deanna Sickle
Everyone was very friendly and made the whole truck buying process as smooth as possible. Very clean, friendly, and I would definitely recommend!
John Conner
I’m concerned about having to purchase a $42 gas cap so they could determine / confirm that a small air leak was what caused my engine light to come on. It seems to me they could have one handy for good customer service to use to check before I was forced to buy one. I wonder if they tightened the old one first to make sure it wasn’t just loose. Things I need to consider before I take my car back to them.
Melissa Harris
I have always used Ft Myers Automation Toyota…they are fabulous and my service advisor Pamela Carter is always the best! She always greets me with a smile and answers all my questions and gets me what I need! I wont go anywhere else!
bill olofson
Took vehicle in for a major service bulletin (all day fix) while waiting in the waiting room. Very clean, plenty of space, attentive staff. Good experience. Fix seems OK.
Mary Cox
Lisa was super sweet and got me an excellent deal on my vehicle. I would definitely refer her / auto nation to everyone . You won’t be disappointed !!!! Mary bunn
Dennis Jennings
Very friendly staff. For being out of town they really wanted to serve us well . They took very good care of my wife’s Avalon. Very happy with Toyota in general.
Kaley Michels
We had a great experience with Autonation buying my old used car. We were initially going to sell it to carvana but they cancelled on me at the last minute. Carvana only offered me $327 to come pick it up. When they cancelled I contacted Autonation and I was offered $1,000 for the same car. I should have just went with them in the first place and will from now on with any of my vehicle needs. I highly recommend Autonation.
Rudy Wood
Great Experience. John and Don were both Awesome
Glenda Fedak
Just purchased a used vehicle here. We are so pleased. Fanny Mejia Sosa was no nice and made this car buying experience a pleasure. Brandon the financial person also was a pleasure to deal with.
Sharon Tice
Scheduling was easy! Our rep Shelley is awesome!! She is friendly and efficient and we enjoy dealing only with her!!
dan hyatt
I had a great car buying experience with my salesperson Nick. He made the whole experience painless, even with my toddler wanting to see every car there. The staff was friendly and accommodating, and we were in and out in no time.
Samarah De Oliveira
We had the BEST experience at AutoNation! We were looking for a used Camry and Lisa helped us find a great 2018 that was right in our budget. After a really difficult experience with another dealership, they were very honest and kind. They didn’t try to make me sign things I didn’t know about to raise the cost and we won’t even have to go to the DMV to get a plate, everything was done there! I definitely recommend AutoNation if you are looking for honest service!
Glen Ahlert
30,000 maintenance visit totally excellent! Your Customer person Sylvester Jennings also excellent. On a ’17 Prius we bought there.
Liisa Wolkenbrod
Today was a lower supportive day. My car was not sanitized after the work was completed. I had to walk all over looking for my car in the parking area, even more sad, I asked for my doors to stay locked as I open the driver’s door. When I went to check out they said you owe $50 for that. What happened to telling the consumer the price first. All my friends that bought their cars from Autonation stay locked..they set it for them, no charge etc. Makes me said with the way things are in the world today that they had to charge a price for a service that’s in the car. And squeeze money out of me that I really dont have.
Michelle Gielow
I’m so grateful to Wayne. He came up and brought me to the specific car I was looking to see and performed his job really well. He’s an excellent salesman. He gave me the space I needed as well as the push required to get a vehicle sold of their lot. I’m so happy with my new Toyota. I appreciate hardworking individual such as Wayne, and they even took steps to look into a situation that did not provide the most pleasant experience at another location.
Nancy Lade
Took 2 1/2 hours to complete a standard oil change, tire rotation and an alignment. I thought it was a bit too long for the work that was done. Since the courtesy car no longer runs and we only have one car I had no option but to wait!
Nick Oliver
The team at AutoNation Toyota Ft. Myers did an absolutely amazing job for us. Our Service Manager Thomas Krastel answered all of our questions and addressed all concerns. All calls were promptly returned and the cost for our needed repairs came in lower than estimated. How can you ask for more? I highly recommend the entire team at AutoNation Toyota Ft. Myers to anyone.
Leslee Moniz
Always fast efficient and friendly,my usual tech was out but I had a great gal and she even told me about an online coupon and I saved $25.
Judith Gaylord
I took my Prius V in for an operating system recall. I arrived on time and was promptly checked in by my service rep. I chose to sit outside (it was early morning) to enjoy the fresh air. The table and chairs were clean and the area covered. When I went inside to use the facilities I was pleased to note social distancing and everyone was required to wear a mask. My car was done quickly and I was on my way.
Leonard Zaslow
Fast response by a very personable saleslady. Easy to complete the purchase. I now have the new car and was fully satisfied with the trade-in option. All good.
Debra Sallet
Had a 8:30 am appt for service on my car. It sat in the lot for 1.5hrs before it was taken back to be serviced. Completely unnaceptable, why make appts if you cant honor the time.
Iona Hoyle
We called on Wed. Explained our needs and we were taken care of on Thur. Polite staff ,very helpful, gave us cost estimates upfront . We like Toyota and across the nation we have appreciated great service
Rico Valdez
I simply luv this place. Ms Shelly and Orlando are great customer service reps and attend to my vehicles need everytime. I like the fact that they always have my best intrest in mind and always greet me with a huge smile no matter how crazy their days is going. Ms.Shelly, Orlando you guys Rock they are lucky to have you. Thank you for all you do
Travis Northcutt
Buying a car can be an intimidating and stressful process. Buying a car here was anything but! Roberta listened, worked within my budget and preferences and went above and beyond to make to make my experience a positive one
Sally Sacks
Your service for routine maintenance was extraordinarily slow — two hours. Moreover, you tried to sell me a $380 battery that was under warrantee by Toyota for 10 years. The car is only 8 years old. Poor service, misrepresentation — keep going. Allan Sacks
Areniz Morales
Went to service and had my appointment with Orlando Quinones. He was so thorough explaining everything that needed to be done at what mileage and gave me a road map to remember what to expect per visit. I am so amazed at how sweet and informative he is.
Cindy Coiner
Not happy with my service visit to FT Myers Autonation Toyota. I had a 7AM appointment for a oil change and tire rotation. It took over 2 hours . I had a 449 COUPON FOR THE OIL CHANGE. i WAS CHARGED $79 AND WAS TOLD THAT IT DID NOT APPLY TO BUILT IN ADDITIONAL FEES ? tHEY ALSO TRIED TO PUSH HIGH MARKUP RECOMENDATIONS.
Debbie Driver
I noticed my Toyota Rav 4 had a very slight oil leak so I made an appointment at autonation in Ft. Myers. Denise Rodrigues and the team tracked down the problem and had me in and out of there within an hour. I’d like to thank them for the time and their attention to detail
Jvana Star
Carmen was absolutely wonderful… what a blessing! I was extremely stressed about and she walked me through everything and helped find a solution…
Vennessia Adu-amanfoh
Easy Easy experience purchasing a car at Auto Nation Toyota. I’m so pleased with my new car and service plan. Charlene was amazing helping me pick out my car and finding the best options for me (girl power). This is my second car purchase from Toyota Nation and it won’t be my last. Thanks to the whole team.
Kelly Paffel
I sold my car yesterday to AutoNation Toyota, Fort Myers. It was a totally a professional experience and the staff was extremely helpful. Christine did everything to make sure the process was fast and a very pleasing experience. Thank you Christine and the other staff.
Elizabeth Lopez
Great customer service. Kevin was very professional. Will recommend this dealer.
Carlo DiDonato
Everything went well your representatives were excellent at their job. Thank you for your good service. 🙂
Daniel Behling
Probably the best experience buying a car at a dealership, luckily for me the punta gorda dealer was awful which made me try fort myers. Paid almost $4000 less for 2021 rav4 xle premium, than punta gorda was going to sell me for a 2021 prius xle, with way less haggling. The rav4 msrp is $1500 more than the prius. They were not pushy, patient, and Kevin was very responsive to my inquiries via email until I was able to get to fort myers. Thanks Kevin and keith.
Glenn Kloskin
I arrived with a coupon the dealership sent me. $69.99 for synthetic oil and filter change, tire rotation and multi point inspection. The person who checked me in said they had something better then the coupon I had received. My fault that I was in a hurry to leave that I did not read the invoice closely. No tire rotation was done and the bill was $85.00 before tax. Will look for another dealership.
Katrina venable
Excellent service, response times, and super friendly. NEVER a bad experience here!
Dusty
Staff is always excellent as far as friendly and helpful. 3rd lease, always ask for oil change appointment followed by just bring it in as walk in which has been between 1 and half to 3 hour wait. I drive 3 mi to work n back with normal outside travel. Rarely travel over 50 mph and no hits to curbs or potholes to find yet again car was aligned with an even tow causing cupping on tires on the great Bridgestone tires rated 30k which last about 15 with regular driving. (I have sold tires for 20 plus years and drive w a 2 yr old to know the difference between bad alignment, unsatisfactory tires, and operational errors). All in all, good experience. Aware they can’t judge driver errors which occur. Highly rated in comparison from others.
Javier
“My wife and I purchased a Toyota Prius, and was told during the buying process that we’d be given a “”coupon/certificate”” for a free oil change. We purchased the car later in the day, and was told the manager would provide the coupon tomorrow if we stopped by; upon speaking to the manager he told us to speak to our sales associate, we called her left messages no answer, and simply gave up. Complete lack of integrity. It may only be a coupon for a $30 oil change, but isn’t it convenient you have no problem calling us before purchase; but after the fact no one wants to answer the phone, or give us the time of day. I will be seeing germaine toyota for my service needs.”
Everett Henkel III
Public Service Announcement Tire rotation. Mark your tires before they rotate them. they only rotated one side after 2 hours and told me the vehicle was complete. I would not normally check my tires before a rotation, but I have had a few bad experiences with this dealerships service department. Check your vehicle before and after work, its amazing what actually doesn’t get done. Ps, why do I keep coming back? the service work was prepaid. My only bad review on google
euclides manelik marmolejos baez
Rude staff that when you drop the car for maintenance, worst ever, and service staff some are good but is 50/50. Could be 3 stars but just with that person who does the registration at first, I am never coming back after 2 years taking 2 vehicles every 3 months I’d rather drive yo naples Toyota or go anywhere but there.
Peter Blackford
Fairly busy, service department is probably the best in the area. Both the service advisors and technicians are knowledgeable and able to ask good questions to solve problems. Highly recommended.
Conni Gwynn
Saw the car we wanted to buy online, went to the used car side of Auto Nation, invited inside and no one had a mask on so went outside for the next 3 hours, took a 5 minute test drive (we already had a Highlander so didn’t need much time driving it) decided to buy in cash and still took 3 hours, crazy! Jose was fine but can’t figure out why it took so long without financing
Dawne Anderson
Extremely happy with the service I received at Auto Nation for my 2001 LS430. Service Manager Delroy Sadler made the experience more than enjoyable. Professional, courteous, respectful. Kept me abreast of the process every step of the way! My vehicle is running awesome after the new timing belt, water pump install. Highly recommend Auto Nation for all your service needs.
Douglas Colwell
From the original contact with Charelle Jackson in December, she was very timely and detailed with her responses while being most professional . It was a very positive experience
Mike S
I had an 11:10 a.m. appointment for an oil change. When I arrived at 11:00, there was no one outside the service area to take my information or key. I waited for about 5 minutes before someone came out. After giving them my keep and talked with an agent I waited for the car to be serviced. An hour later I asked the agent, Greg how much longer will it take. It usually only takes about 20 to 30 minutes. He told me they didn’t even start on my car yet and it isn’t even in the service bay yet and that it would take another hour and maybe even longer. I told him this wasn’t a walk-in but a confirmed appointment. He said he knew and that I could either cancel the appointment or continue to wait. It wasn’t finally ready until 1 p.m. Two hour wait for an oil change. I would have appreciated it if Greg had told me up front that it would take a lot longer than usual in the beginning and I would have rescheduled. From reading another review, I see that happened to someone else but their excuse was it was election day. This wasn’t on election day. This was on the 5th of November on a Thursday. I have to say, I’ve always had great service with AutoNation and this is the first time I’ve run into a problem with the service department as far as waiting for two hours for an oil change.
Nieves Colom
Javier had a lot of patience with me, He is a very valuable person to have in your company, He is also very knowledgeable.
Dwight Robotham
(QAQC) was on point 🤔 however, productivity was weak….Regardless of your scheduled appointment, it took too long to get my vehicle back & continue the remainder of my day! ⭐⭐ (2ea)
Judy Ripley
I highly recommend Pam Carter as a service representative!
Beverly Rodriguez
It was a good team, I give Pam 5 stars. It was disappointing being without a car for 3 days that’s why I only gave it 4 starts. But it was diagnosed quickly and Pam kept in contact with me.
Adam De La Cruz
quick service and reliable performance. However, wish they would have improvise in getting my SUV sanitized instead of saying they had no personnel available to complete this most important service. I took an unhealth risk.
NICHOLAS BECKLEY
Dave was an excellent salesman would recommend him 100% he made sure i was well taken care of with my new 2021 tacoma SR5
Henry Robinson
We were very pleased with our 61,000 maintenance experience.
david voglund
Made an appointment for a 10,000 service. Showed up 5 minutes early. It took 17 minutes to get checked in and then was told it would be up to 2 hours for a simple oil change and tire rotation. Guess where I will never buy a Toyota or come back for service!
Herb Carruthers
Very good experience with all staff but would like to give a special thanks to Fanny & Brizy who were above & beyond helpful.
Anthony Perfetto
We sold our vehicle quickly and without hassle. Our salesman, Josh was great and attentive to our needs during the process. They offered us a very fair price for our vehicle. Significantly more than Car Max and Obrien. Will definitely consider doing this again in the future.
Jan Thames
Made an appt for routine maintenance as I have many times for several years. Dan Dixon is our Service Adviser and he has always been friendly and helpful. The work was done fine. The problem is the timing. Consistently, this dealership over-schedules. This time the work was not done until nearly three and a half hours from my appt time! My past experiences have been that it always takes longer than expected, but this time was particularly egregious. While I could have arranged to leave and return to pick up the car, the work required suggested this should be done in the one to two hour window. Therefore, it was more time efficient for me to wait. Taking twice that amount of time meant half my day was wasted. I do not feel as if my time is valued by this dealership.
Robert Peters
Really nice folk, got a great deal on my daughters first car, but they are really slow at paper work.
Isin Larsa
“My check engine light came on, and the Service Department took me immediately even though I didn’t have an appointment. They even snapped a “”sprung fender”” back into place at no charge.”
Karen Swedeen
We always have good service at AutoNation Fort Myers. Scott Hickman is out guy to go to. He has helped us lease the last 4 vehicles. He is prepared and very knowledgeable about what can be done to get us in to our next lease. Thank you for your service.
Laura Gonzalez-Riverstone Massage Therapy LLC
This has been my dealer for years. I has been had good experience here. If you want to buy a car ask for Rinaldo Bento. I truly recommend his services.
Tim Kepple
The service advisor was very helpful, professional and compassionate. He kept us informed every step of the process
Alex Davis
I brought my 2020 Tacoma in for its second service today including a tire rotation and it’s first oil change. While driving the truck home after the appointment I noticed it seemed rather bumpy so when I got home I checked the tire pressure. The dealer had inflated all 4 of my tires to over 60 psi. I called to find out what might have happened and it took nearly 4 hours to get a call back. Once I finally talked with the service manager his response to me was “I checked with the tech and his pressure gauge was working fine, so I don’t know what to tell you”. ARE YOU KIDDING ME!? I will never bring my truck to this location again for service and wouldn’t trust them to clean a window let alone work on my truck. Do not go to this dealer if you want even the most basic service done right. **UPDATE** I called in as prompted to talk with someone about this, was then put on hold for 10 minutes then told no one was available. They confirmed my information so that someone could call me back ASAP… that was 2 days ago and I’ve still heard nothing. This dealer is a literal joke.
Al Frierson
We just bought a new 2020 Camry Hybrid. Our Sales Representative was Roberta Billing. What a pleasant experience. We got a great car at a fair price with no difficulties. All the new devices on the car were explained in detail and we were given a lengthy ride in the vehicle to try it out. I have been a customer of Auto Nation for decades and plan to continue my relationship there. Al Frierson
Theron Oatley
Autonation Toyota in Fort Myers does not require its service customers to wear a mask in the waiting room during a Covid-19 pandemic. This made me very uncomfortable and puts people at risk. About half of the waiting customers were NOT wearing a mask, or were not wearing it properly, and at least one was coughing regularly. I told the Service Agent I would NOT be back. I believe this lack of concern for the well being of its customers is irresponsible. I love my Toyota Camry but I will find another dealer when it comes time to buy a new car. This interface does not allow for NO STARS.
William Badgley
Prompt, polite service. During this difficult time, I especially appreciated that the service advisor always came outside to see me and do paperwork, so I never had to go inside. Thank you.
Tal Buchanan
AutoNation of Ft Myers service is top notch – Orlando Quinones cares about and treats his clients the way a customer wants to be treated.
Lori Wallace
It was good and very easy. Pickup of car took longer than needed for cash sale. Salesperson Kim did a good job.
Larraine Brandon
I WAS SO CONFUSED AND FELT LIKE I WAS VULNERABLE AND WAS DUPED. I HAVE AN EXTENDED WARRANTY. ALL I NEEDED WAS AN OIL CHANGE. I WAS NOT SUPPOSE TO BE CHARGED ANYTHING. THEY TOLD ME BECAUSE A INDICATOR LIGHT WAS ON THEY HAD TO DIAGNOSE A PROBLEM. I DID NOT HAVE A PROBLEM. THE BILL WAS $144 AND BECAUSE OF MY FREE OIL CHANGE I PAID $83. SO EACH TIME I NEED A OIL CHANGE THEY WILL FIND A LIGHT ON THE DASH BOARD?…IS THE CAR PROGRAMMED?? NEVER EXPERIENCED ANYTHING LIKE THIS. I WENT TO THE SUPERVISOR AND HE EXPLAINED. BUT I STILL WAS CHARGED TOO MUCH MONEY.
First Last
Joe was very helpful. Even after the sale was done.
Cherie Jacobs
Service may be good. But poor communication never calls when vehicle is ready.
evan rosenberg
Fantastic, see Evelyn! She’ll take great care of you as she did for us!!!
Mary Hood
Orlando is the reason AutoNation has my business. For many many years he has taken incredible care of all our vehicles with the best interest and the well being of my family. You will find him in the truck service department.
brenda skiba
I went in looking for a used car. I worked with Kazman as my salesman and Hank in finance he got me where I needed to be on payments and I walked out with a new Rav 4. No pressure and great to work with.
Lisa Crawford
“Apparently (according to the service mgr) appointment times don’t guarantee you a time, just that you’ll “”likely”” be seen sometime that day. Called in regarding a diagnostic (code read) on my Prius warning light and was told I could bring it in same day and leave it or make an appointment. I couldn’t leave it so I made an appointment. Arrived on time for appointment and had to wait a half hour for them to tell me that it was going to be 2 more hours before they could get to my car. When reminded that I have an appointment their response was a snarky “”have you ever been to the doctor – you make an appointment there too and then you wait””. Took it to another mechanic and 10 minutes later I had the info I needed. Not the first bad experience here. Worst customer service EVER.”
Elizabeth Temkin
I love my new Highlander! Everything was easy, and I could do all the paperwork from home, a huge plus in these times.
Sabine Bertrand
I went there just to fix my car I end up buying a new Toyota RAV4 2021 because of Alexander Hamilton. With his best customer service, I end up buying a car. like I said, keep it up man, you did a fantastic job helping me out picking the car.🙃🙃
Charlie Fote
Nice people to deal with. Not the best price if you just want to sell a car outright. Carvana gave much better buy outright prices then Auto Nation did even though Auto Nation says they pay top dollar for good used cars.
Donnie Hintz
When we brought our car in to get it detailed my son said he wanted everything done 100% inside and out even including the engine. We decided to do the presidential package. When we arrived that afternoon to pick up the car I asked Javier who was very helpful and professional to come out and inspect the car with me after I looked at it. There was quite a few areas with wax smears not completely buffed off, when they did the armor all on the tires There was over spray on parts of the car that had been freshly waxed. Also on the windows there was Aamirall over spray. and the windows and mirrors were not cleaned as I thought they should be. This was a $460 service and I just thought it would be a little bit better. All in all probably 20 to 30 minutes of a little more attention to detail.
Clara Hodgson
Our buying experience with Automation was great. Paul Columbus was our sales person. He was extremely knowledgeable about the different cars. There was never any pressure to purchase the car. We appreciated this. He was very patient about answering my questions. Overall it was a great buying experience. Thanks again, Paul!
michelle hornsby
Charles and I were very happy with our purchase experience at Autonation Toyota and especially with Jesse Hardee! He was friendly, courteous and professional. We’ve already recommended him and this dealership to friends. Thanks, Jesse!!
Jerry Gladhill
2019 Highlander was due for 30,000 maintenance, service required change oil, rotate tires, and change cabin air filter I told agent I had the care plus plan, agent said could not find it in the system, (so i went with that figured I would send in claim) then agent tells me a brake fluid flush and replacement was required that is not on the Toyota website after 2 1/2 hours later I signed out, after I got home realizing the cabin air filter was not checked let alone changed Total bill for above items $ 292.08 I will not be going back to AutoNation for anything by the way I placed a call to agent next day have not received a call back one star is an over rating
Nancy Carpenter
great experience. Had vehicle serviced and the work was completed in less time than they estimated.
Rob Spensley
Great experience. Good price and good people.
Debbie Tillman
After getting home and speaking with my son he asked me about the wear and tear insurance. I was not offered that option by my salesman or the finance person. I am recently divorced and was trying to do this on my own and now I’m wondering if I made the right decision 😩. My salesman was personable but didn’t have much information on anything about the car I was buying. I called this morning to find out about the insurance and have not received a call back. I’m not wanting pity I just have to take care of myself now and I figured your dealership would be the one to go to. I do love my Camry.
Wunderful Home Services, LLC
Shelly is absolutely rude. Will not go here again.
sandy caulfield
Had appointment for 5000 mile service- tire rotation and check fluids.Took 3 hours to have this service done. 3 hours!!! Not the first time had appointment and takes hours to complete. My time is valuable too.
Don Cicero
Invoice all in item number codes. No idea of what part was replaced. No notification sticker for next appointment. Paper left on floor.
Paul Shahady
Great customer service. The car looks and drives like new.
Victor Espinal
Excellent, fantastic and friendly service!. We’ve changed our 2018 Toyota Corolla for a 2021 and working with Kris made the whole difference.
lazaro ledesma
It was a wonderful experience, felt like part of the family.
Laura Espinoza
Staff are very nice, however with an 8:15am appointment for a tire rotation. & new wiper blades my car was not finished until 2 hours & 15 minutes. Apparently quite a few of the service employees stopped to vote on the way to work & were very late causing a delay for cars waiting to be serviced. While the right to vote is very important, there are many options including early voting, scheduling service employees time slots to vote or not scheduling morning appointments for cars to be serviced. Even though I was initially told that my car would be ready in 45 minutes to an hour, at no time did an employee walk up to me to say “Sorry it’s taking so long”. I finally went back to service to ask and was told he did not know the service guys were late in arriving & if he knew he would have given me a more realistic wait time. If a 2 hour plus wait time info had been provided, I would have left & had my car serviced elsewhere. Apparently when you schedule an appointment & arrive on time for it does not matter to Toyota.
Brian Marino
I recently went to autonation for the second part of the airbag recall. When the service was completed and I got into my truck, I noticed the airbag sensor light was still on in my dash disply and the passenger airbag sensor was reading as off. I went back in and told my customer service rep about the light being on and he told me that it had to be a pre-existing issue. I told him that the sensors were not on when I brought my truck in for the recall. He then told me that it would be a problem that I would have to pay to have fixed. I know that there was no problem with the sensors when I brought it in. I feel that they either did not fix the recall problem or created a problem to get me to pay for a repair. I would be cautious of any repair that they tell you about and get a second opinion. I am in contact with the national Toyota office and am awaiting them to contact me back to get this taken care of.
Donnie Wilson
The service department is outstanding here. However Enterprise Car rental that has a partnership office their at the dealership needs to get their act together. Service shop opens at 0700. Our appointment was at 8. Our service representative scheduled a rental for us upon scheduling our appointment. Enterprise didn’t get us a car until after 9AM!!! We have a Highlander for which we haul our kids around and they offer a Corolla telling us there is no other bigger vehicle options. I ask “what about a Camry at least. He says “oh yeah we have a Camry”. I suppose they didn’t understand the concept of the word bigger or ides of more room. Anyway I did make it known to service that this was a problem. I do hope they do something about it.
Allan Sturtevant
Nice place but I don’t see any trucks trucks are across the street not sure why
Trell Lang
Been going to the Fort Myers Fl location for awhile now. I’ve been taken care of by Tyler and he has been very helpful and is knowledgable. Never tries to push me into services I don’t need but let’s me know where there might be a problem.
Kathy Highfill
When I checked in, Pamela took care of everything. There was a glitz but she resolved it and I had a speedy repair!
BonBon
Once again Auto Nation disappoints. Check engine light was on when I started my car after work. I go right to Auto Nation and pull into line in the service reception area and clearly see 2 service people in there…and I wait and wait and finally just go inside (what happened to greeting the customer outside?). Mind you, this is the second time in 2 days I had to have this looked at and the 2nd time I had to wait and wait and wait for someone. When I told the woman my check engine light was on again after having been there the day before as well, know what she said to me? “You should have stopped in earlier, my master techs leave at 4”. As if I planned on my check engine light being on!!!! End of story. Off to Gettel Toyota where I should have just gone in the first place and will continue to go to! Buh-bye Auto Nation!
Oljar pronounced Olga Lauriston
Greg is the nicest guy and very professional.
John Hollingsworth WV
All the people are very pleasant to work with according to my wife, however 1st visit was to get a oil and filter change $96.29 a little expense in my opinion. 2 1/2 hours later my wife arrives home and I check oil level and look underneath her new 4 runner and notice oil dripping from skid plate and oil had sprayed all under vehicle. Now i’m worried is oil plug loose, filter housing loose this vehicle has 6000 miles on it. After closer inspection it appears mechanic spilled oil on skid plate which was not cleaned up . My 1st experience.
JoAnn Canzone
I waited over 2 hours for an oil change and a tire rotation and I had to leave without the oil change. I had an appointment for 11:15am. Many vehicles there. What good is an appointment? Disappointed in the service.
Eva
I was totally satisfied with the service given at Toyota. I have always serviced my Camry here. This time it was super fast. My assigned person was Jackie, she was great. Thanks Jackie.! I originally came from New Jersey and I continue my loyalty to Toyota at Auto Nation. Can’t complain thanks Toyota!!!
Gregorios Pantos
Josh N. made the process painless and a pleasure. Got me into the Tacoma I wanted for the price I wanted to pay. 10/10 already recommended to plenty of people
my music
Being 7 years coming back and never ever regret it. They are always there to solve the problems, very clean and decent place, polite clerks.
thomas desimone
Auto Nation Fort Myers was a great place to go when purchasing my new 4-Runner.From the receptionist to the manager and especially my sales person Breanna the experience was great. PURCHASE PRICE GREAT TOO!!!
Wayne Green
WE were very pleased with the service we received at AtutoNation Toyota. The were very friendly, and got us out pretty much on time. We would recommend them to any of our friends.
Thomas Seng
Great experience but new car has streaks and dirty. Did not even take to car wash.
Renuka Jackson
Staff is very professional and kind and waiting room is always clean.
Greg Kriesch
I purchased a Tundra back in January 2014. I have been very happy with the vehicle and have continued to have ALL of the service completed at AutoNation Fort Myers since the purchase of the vehicle. I have had issues with the automatic door lock actuators since the third year of owning the vehicle. I have had 3 out of the 4 actuators replaced under original factory warranty and under purchased extended electrical warranty. The front passenger actuator went out this week and I took the vehicle in for normal scheduled service and told them about the actuator. The actuator was replaced in 11/19 so it was about a year old. They said it was out of warranty and gave me an estimate of almost $700.00 to replace. This is absolutely ridiculous since it had been recently replaced. Obviously Toyota has a problem that they are aware of and refuse to take care of this issue. Just doing an easy internet search will reveal how bad this is with many customers complaining with the same issue. I refused to have the actuator replaced and will do myself if needed to save about $500.00 – $600.00. Toyota needs to make this right! Prior to scheduling and bringing in my Tundra for routine service, I had been noticing issues with my battery. The truck was slow to crank over and was sure my battery was going bad. I did not report this to the service advisor since battery inspection was included in the scheduled service. Upon picking the vehicle up and reviewing all service performed with the advisor, I was informed that the battery was checked and the battery was good. I still noticed the vehicle was slow to crank and 2 days after the service my battery was really starting to fail with the vehicle struggling to turn over. I work at a golf course and have 4 mechanics on staff to perform maintenance and repairs on $2 million of golf course equipment. I asked them to check the battery and the charging system and the battery tested bad. I purchased a new battery this morning from a local auto parts supply store that we do business with and had it replaced and all is good. Obviously AutoNation did not test the battery! It was visible from the dirt and some corrosion around the positive terminal that it had not been inspected or checked. I question what other inspections had actually been performed that were also part of the scheduled service? Needless to say I will not be bringing my Tundra back to AutoNation for any further service/repairs. This is a shame since I have been a loyal customer for almost 7 years. I will also be in the market for a new truck within the next year or two and will not consider Toyota or AutoNation when shopping for my next new truck.
Paul Costa
Had a 12 noon appt, came early, oil change began at 115pm, out by 2 pm within the 2 hour window for oil change and tire roration.
John Doe
Experience was good. The paperwork and all the bs you have to go through after you have made the decision is still way, way too long. This is true at most dealers. Trying to sell you the add ons. Make sure your batteries on your fob have been changed. Mine gave out 4 days after purchase. Had to walk home to get the spare.
Zarai Medrano
I was happy with my sales person Blair and roberta very honest and helpful but the finance person marion Miller was so unprofessional and put stuff i said I did not want rushed me out because he had somewhere to be I went back so they could take those things off and he won’t even give me his face… I went back and Jeremy another fiance person was so helpful very professional and helped me alot unlike the other person I hope that this doesn’t happen to another customer because I love my toyota I come from a family that each one owns a camry…
O.B.
Nice and friendly valets and advisers. Expert techs. If you want the best, come here, but just be sure to be ready to pay for the best.
Juan Carrera
As usual, good service. Jackie, my service Tech is always involved in the care of my car.
Barbara Gatison
It’s always a pleasure having my RAV4 serviced at Auto Nation. All my info is on file, the Service Advisors are personable and review options and status and I don’t feel pressured. My vehicle is always running in tip top shape and is reliable and safe.
Jeri Glomstead
I have only had negative experiences with this location. The first visit I waited for 3 hours because I was forgotten about. The second visit they left my oil cap loose. My driveway was stained and I had to drive all the way back for them to fix their mistake. They refused to send someone to come pickup my vehicle because they were too busy. The managers are usually nice once confronted with their errors. However, I suggest the Naples location.
Mohamed Tarek Shata
Good professional service but it should include washing the car after the service for free or free washing car should be available. Little expensive for 45k service it costs $ 340
Tinh huynh
Thank you Doug Alexander for help me find a good car. Good service , friendly and I give him 5 star
Les Snyder
I had some small issues but the General Manager John stepped up and and made it right ! Worked a great deal and love my new Nightshade Corolla SE! Thank you John !
Teresa Santos
My advisor Taylor, is very professional and advised the best for my vehicle 👏
Joseph Barton Network
The service was great they told me about 2 to 3 hour waiting time to complete the job they did not let me down, plus I got more than I went in for
Paul Evans
I purchased a new Toyota Corolla from AutoNation with the help of Eric and Paul Colombus. I have never had such an easy and enjoyable experience buying a vehicle. They will get all of my future business. Thank you so much guys.
Daniel Barden
Always a pleasure doing business with Tina.
David Crockett, Sr.
The service department is always great. They service all makes & models, and even though we’ve owned many different vehicles, we’ve remained loyal customers and have been nothing but happy!
Rod Perkins
I have always been treated well by the service department each time I have come in for either regular service, or for an unexpected repair. The staff has been professional and has taken the time to be sure I understand all that needs to be done to my vehicle. There have been no surprises when I get the billing for service. Great team and my next vehicle will most likely come from AutoNation Toyota Fort Myers.
Roger Cline
Very organized. They were able to fix a front end shimmy on my Tundra that several tire shops had not been able to fix. Very professional. Reasonable price for work done.
Terry Levin
Everything was great. Only concern was the number of people and minimal social distancing in the waiting area.
Sara
They wanted to charge almost double what another Toyota location was going to charge for a worn wheel bearing. I understand that different locations are owned by different people. But $716 For parts & labor is extremely steep! Another Toyota charged $380. Absolutely insane.
Channel Unknown
I came in for regular maintenance which I always get. After leaving my car breaks down and lights are on. I have a brand new car less than 2 years old. Never had any problems before and gets checked out regularly. Very poor service I would be very careful coming here.
George Rubin
Pleasant experience! Fast service! My device guy was great! Nice clean waiting area
Pete Mott
Tina went out of her way to exceed my expectations. Thank you for your exceptional customer service and going out of your way to assist when I originally pulled into the wrong service area.
Julio Cruz
I drop my truck for service in the morning before going to work and pick it up in the afternoon They told me what they did and replace in the truck ,so I have to trust them cuz I wasn’t there to see what they did to my truck. Other than that is all good
Keith Day
Two hour wait for oil change and tire rotation with appt. Same experience each time. Also pre and post checks of vehicle paperwork were not correct. Made up numbers were documented on my service inspection form that I received post service.
tom kaiser
I was pleasantly surprised with the offer for my car. It was a fair offer and we didn’t have to haggle over the price. The people were friendly and helpful. I must say it was a good experience all around.
Yinling Zhao
Our family have made business with this location for years. My family purchased 2 brand new cars from this place, and my friends and relatives have purchased more than 5 brand new cars from here as well under our recommendations. But the very last time which is today was the most unsatisfying experience. I sent my husband for a regular maintainer appointment. When he was about to pick up the car. The girl at the counter asked him to pay an service fee for alignment which is $133. The service was not allowed for permission before they performed. My husband had a bit difficulty in understanding English because Enllglish is not his first language. So he called me for help over the phone. She claimed that her coworker had asked for the question. But my husband said no. She said if we don’t make the payment, they won’t release my car! What? On top of that they charged for $166 finally instead of $133 which was told over the phone. I found out after my husband walked out the location. Because they sent me a electronic voice by email. Ridiculous! This is not the way we should be treated.we felt frustrated about this experience! That is insane!
Brenda Weatherspoon
My regular salesman was off the day I bought my 2020 Camry, however, I did speak with him. I was able to get the same value of service with the salesman who handled the sale. I’ve been with Toyota since 1994 and don’t think I’ll be going anywhere soon.
Pat Harrison
One of the places that make most people DREAD entering most any car lot. Then the nightmare of attempting to navigate through gauntlet of the piecemeal lot, also through the employees (they are just trying to make a living as A. N. has trained them to). Full disclosure; You may have better results than the above.
Janice Norton
I sat there waiting for three hours. I was with the customer service rep at 10:25 and left the building at 1:31. Without the shuttle, I was stuck in the waiting room. People came and left yet I was still waiting. It made me think that others were serviced ahead of me.
Emilio Vasquez
“””BUYERS BEWARE!”” Not sure where to start, but I went on 11/28/2020 to this dealership with the idea of exchanging a vehicle that no longer fulfilled my families needs. We needed a bigger vehicle, as our family had expanded. We got together with sales associate Wesley Cattanach, who by the way was the only bright spot out of this whole situation. He was very attentive and welcoming to me and my family. It is a shame that I even have to mention him because his services do not belong in this review he was just 5 stars. The issue started once we were introduced to the numbers for the vehicle my wife had decided to get. The manager who I was told was by the name of Jeremy Smith but on paper is Randy Towne, came and spoke to us about the deal. A deal in which initial numbers were reflecting a 1,500-1,600 a month payment. In addition to this my trade in vehicle was being quoted for 22,000.00 which was WAY below its actual value. I then proceeded to submit a formal application so that we would be offered better numbers. In fact numbers came back much better after the credit check. However, they were still valuating my trade for 22,000.00. I asked the manager to reconsider such a proposal as it was WAY below the vehicles current value according to the KBB and NADA. The manager proceeded to make assertions as if I was telling him things that I was not, he then continued to put words in my mouth and asked me how much I wanted for my vehicle. I said that the KBB Trade value was 28,500. He continued to refuse to give me the fair value so I decided to walk. The manager, Mr. Jeremy or Randy(they did not want to give us his real name), stopped us and asked that he would check and see what he can do. He then came back with the 28k credit on the trade and offered a 5% interest rate on the purchase. My wife and I tired decided to take the deal and made a $500 deposit to hold the vehicle with the intent on coming the next day to sign paperwork. That night, I was really curious about the rate we were offered and did not feel comfortable about the deal. I called my personal bank and they offered me a 2.0 % interest rate. In addition, I research my vehicles trade value on NADA and it was 32-33k not the 28k or even less the 22k I was offered initially. My trade in vehicle(2019 Infiniti Q50S) had 5k miles so no work aside from an oil change and rotation of tires was needed. I called the next day 11/29/2020 and requested that I wanted to cancel the reservation and the whole process as I did not trust the dealership on any type of deal that they could offer. I was told to come by and get my deposit. So, today 12/08/2020 I finally had the time to stop by the dealership and get my money, which I did. However, to my surprise the receptionist told me there was no money to be picked up and that the cancellation could be processed today maybe or maybe not. My money could maybe or maybe not be returned to my card in up to 5 business days. I am sitting here 10 days after asking for the cancellation of this reservation being told this information. This is a complete joke for a service. I would never recommend this dealership to anyone out there trying to obtain a vehicle. As stated above, one could see how they are trying to take peoples money and give bad deals. As for the “”Manager”” his customer service skills are an example of what one should not do: attack customers, rude, and disrespectful. I am beyond upset and disappointed. Cancellation was requested 10 days ago and after being told to go get my money they wait until I go there to tell me that the money will be refunded to my card?? 0 Stars, SERIOUSLY BECAREFUL PEOPLE THESE GUYS ARE SCAM ARTISTS!!!!!!”
Carol Young
I was disappointed in no courtesy ride or car wash. I had a lot done and it was a long wait.
Jessica McKenzie
I hate sitting in a dealership allllllll day. I spoke to the sales manager at Toyota AutoNation in Ft Myers, we made a deal over the phone and all I had to do was go pick up my new car… I definitely recommend contacting them.
robert young
drove from chattanooga , tn to ft myers to pick up car . car prepped very well .used car salesmen and used car finance department very professional . well worth the 750 mile ride . thank you
k Herm
Had an appointment for 9:00a 28/12/2020, arrived at 8:50. Ordered a tire rotation and oil change on line.( 15000service)… was told that they were running behind, might be several hours before they get to it, and that I might not need an oil change, because I only have 13785 miles. Waited till 10:00a my vehicle was not yet received in the system to be started. There is a reason to get appointments? Also, received a sales call on 27/12/2020 at 11:00a, wanting to buy my vehicle. Really, on Sunday morning? Very disappointed in Autonation. One star is too much.
Brian M
I bought my car there and was bringing it in for some maintenance with my trunk and they were very courteous and thorough when it came to the issue I was having with my car.
Marlon Ramirez
Brought my vehicle in twice for factory paint recall after receiving 4 letters at home. After wasting 4 hours each day on two different days -almost three months appart – still driving around with a car that has clear factory paint chipping, peeling, discoloration on the hood, fenders, bumpers, under the gas door etc. It either wasnt enough damage or not the right kind of chipping and peeling (still trying to figure out how peeling and chipping vary when its clearly specified in the recall: Pearl White: chipping, peeling, discoloration). Extremely dissatisfied with this lack of customer service and zero help in resolving this factory issue.
Cheyenne Nolan
Ummmmm, my car is still there, lol . But I’m sure the collision shop will do a great job
Anthony Lee
Go see TINA in service! Extremely knowledgeable and professional.
Peggy Dyson
I had a great experience with the purchase of my new Camry 2020. Sales rep was very knowledgeable and helpful with my questions and got my answers immediately. Kevin took me for a test drive and showed me features on my new car that I didn’t have on my other Camry. Very personable and felt safe with masks and sanitizer…. Great job……
Frank Sierpina
Dropped car off Saturday PM after experiencing odd behavior of car. Shavonie Parks was my consultant. The car was evaluated and I was told it needed a new Inverter, which was not in stock but would be available on Tuesday. She fixed me up with a rental from Enterprise so I had transportation for the weekend. Shavonie called me Tuesday to let me know that some of the necessary parts did not arrive but would be in stock the next day, Wednesday. She called me early Wednesday PM to let me know the parts had arrived and my car was being repaired and that it would be done by about 4:30. She called again at 4:35 to let me know the car was available to be picked up. The car is all better now and running fine. I really appreciate Shavonie keeping me posted as to the progress of the repair.
solanch
Renny in sales was amazing. My parents and I went with a set mind of what we wanted and renny was super nice and willing to help he didn’t push another vehicle or change our mind to go with a higher priced vehicle which is what other dealers do but renny was amazing. To be honest it was the most pleasant shopping experience ever. I will recommend renny and autonation Toyota to everyone. Daisy was also great. Thank you guys we love our new vehicle 😍😍 Everyone there in sales is so nice and with a big smile.
Mark Lorenz
I purchased a 2020 Camry 2 weeks ago from Paul and everybody that I dealt with was polite and professional! Even after the purchase the local tax office messed up on my registration and I reached out to this dealership to see if there was any help that they could provide and wouldn’t you know it Brandon was able to get things squared away in a very timely manner on my behalf!! I will be purchasing all future vehicles from this dealership as well as recommending them to friends and family! If you’re looking to be treated the way you feel that you should, please go here and ask for Paul and Brandon!
Write a Review