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Bozard Ford Lincoln in St. Augustine, FL

Overall Rating 4.8 out of 5
332 Reviews   Write a Review
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Ford Dealer

 540 Outlet Mall Blvd, St. Augustine, FL 32084, United States
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Company description

Bozard Ford: Premier Ford Dealer Near Jacksonville, FL

New and Pre-Owned Car Dealership in St. Augustine, FL, just South of Jacksonville. We have your next car, truck or SUV and we are Driven to Inspire! Visit us to experience our commitment to honesty, integrity, customer and employee satisfaction.

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All reviews:


Kimberly Martin
Exceptional service from beginning to end! We will definitely be back for any future needs for our Baby Blue! (Mustang). Thank you Angela!!
Lawrence & Sue Cooper
Hands down the best car buying experience EVER! ASK for FRANK! We just bought a 2021 Explorer ST and it is an amazing SUV. If you’re looking for an all wheel drive SUV with 400hp then BOZARD is your place!! We spent less than 30 minutes (total) at the dealership doing paperwork and the rest was spent ogling at cars and driving them! What a great experience.
Gregg and Ashley Siegel
Zach Gibbs was fantastic. I provided him small details of the truck I was trying to obtain and he made the process extremely smooth. His level of professionalism was unmatched compared to the other dealerships I experienced recently. He made it clear that his goal was to get me in and out with the highest level of customer service and he did just that. After finding the vehicle I was looking for, he passed me off to Rick Garcia ( Finance Manager). He also explained to Rick Garcia about my previous experience with another local dealership and made sure to take care of me in the best way both. Two well respected gentlemen and couldn’t recommend these two guys more for assisting with your vehicle shopping needs. They made this process painless!
John M
Went in looking to possibly trade in my car and test drive a new one. Had a great experience with Robert when first arriving at the dealership. Ended up purchasing a black 2021 Mustang Mach 1. I was worried about not being taken seriously because of my age when purchasing the car but never once felt uncomfortable. Rick Garcia was also very personable when working with financing. He was very professional unlike other dealerships that I have worked with in the past. I would absolutely purchase another vehicle working with Robert and Rick.
Brandon Braddock
Working with Bozard Ford on the purchase of my new 2021 Ford F150 could not have been more flawless! Adam W., Joey C. and Ricky G. were expeditious, professional and made the car buying experience the best I have ever been through! I highly encourage using Bozard Ford Lincoln of St. Augustine for all of your future car buying needs.
Jennifer Davis
Came from Lake city on a time limit, Jeremy ran around getting paper work and everything I needed. Then Erik had me do paper work which only took ten minutes!!! I am blown away by these two guys! I will make the travel in the future when I want another vehicle! By far the best dealership in the USA! I will tell anyone looking for a vehicle to see these two guys! And I love my navigator!
stacey capo
Jeremy seemed dedicated to finding me the truck I wanted. Even tho you did not have what I was looking for in stock, he was persistent in locating it for me. He kept me promptly posted during the whole location process. The business manager that handled the financing made this part of purchasing my truck pleasurable. My overall experience was positive.
Jenni Mitchell
Fantastic all around! We’ve purchased 3 vehicles from them, service is phenomenal and Ford Garage next door has amazing good. Kudos for such a good experience.
Marty Lunsford
Always great working with this location. Specifically Rick Garcia in financing. He always shoots straight and gets the best deal possible
Franchot Barba
This was by far the best car buying experience I’ve ever had, I purchased a new F150 a few days ago and I haven’t said anything yet to anyone, because I’m low key in shock at how easy the process was. I’m waiting for a catch to come at me soon, because this whole experience is almost too good to be true lol. Amazing job guys, so far…
charles daniel
Outstanding service!! Failed to get a confirmed service appointment from dealer 3 miles from home so contacted Bozard. They scheduled my appointment and send me almost daily reminders. Upon arrival, shared would be 45 minutes or less and was less. Washed and sanitized inside of vehicle. Great Service. It may take me 30 minutes longer to go to Bozard, but that is where I will go from now on. Tremendous service after the sale!!!!!
Addison McBrayer
The entire service department from top to bottom gets 10 stars from me. I have happily had thousands of dollars of service work done here and I would gladly have them work on anything else I need. This is a common sense run company, and I greatly appreciate them and the standard they hold themselves to. If you go anywhere else without at least getting a second opinion from bozard Ford service you are missing out big time!!!!
Jacqueline diMonda
After going to this dealership to look at (seriously) buying a new truck, I can confidently say I will never consider this dealership for any future endeavor ever again. Anthony C, the salesman who was helping us was not taking us seriously at all and tried to usher us out as fast as seemingly possible. After the rude encounter we had at this dealership I felt extremely discouraged, but soon after I went to the Auto Nation Ford by the Avenues- a short drive for a much better environment. Here we found not only an exponentially better deal but an entirely more welcoming and impressive level of service. There we were treated respectfully and were able to find and purchase the perfect 2021 Ford Ranger for us free of any issues whatsoever! If you’re in the market for a new Ford, I’d stay as far away from this place as possible and take business elsewhere.
Dusty Powers
Very professional experience during the entire process. Hayden Lewis got right back to me with answers when ever I had questions and was always very pleasant to deal with. Internet sales made buying a vehicle long distance a breeze. It’s unfortunate you only offer 5 stars.
Jean Hinton
Tyler Anderson, my sales representative, made my car buying experience the best I have ever encountered. He was extremely professional and courteous and very patient with me. He explained all my new car features, services and everything in between. I will highly recommend Bozard Ford to my friends and family. Also, lunch at Ford’s Garage was pretty good too.
Josh Masters
Was in the market for an F-150 Brian Mello was our sales contact, he went out of his way guiding us through the process and answer all questions. Highly recommended!
Richard Hamel
I shopped four other dealers before I got in contact with Rick Garcia and Rick Davis. Both of the team members were very honest about everything, respectful of my time, and genuinely looked out for my best interest. The other dealers couldn’t beat the deal I got at Bozard Ford. All four of the other dealers had hidden fees, absurd dealer fees and markup. This was one of the fastest, easiest and best deals I have received all because of them.
Scott Clark II
Service was great!!! Told me 2 hours for my service. Wasn’t upset since I wanted to try out their Ford Garage restaurant onsite. The food was amazing along with the service from Mallory and Kat. My car was finished before I had my food! Thank you for the great service all around. Beautiful new Lincoln showroom.
“I drive from Neptune Beach to Bozard for my service. I trust that the work will be done accurately and thoroughly. Nate Dippy is always very courteous and makes certain that my truck is serviced in a timely fashion and that everything is checked so I know when my battery or tires, etc are about to need to be changed but no pressure that “”it has to be done now””. I will continue to buy Ford (previously mostly GM owner) because I trust Nate.”
Cool Breeze
Clean and friendly dealership. Very knowledgeable staff. Not much of a used truck selection under 25k. We were off by $1,400 to complete a sale. I would consider going back and try again at a future date. There are many dealerships within this and the Jax area that may be willing to make a deal for a similar truck. Thanks to Jeremy and Tom R. for their time.
Scott Spoon
I recently just purchased my third vehicle from bozard all three times sharyl brewer has been my sales person . i can call her and tell what I’m looking for a she does her very best to find it. yesterday i called her when i found a truck i was looking for on the website i gave her the stock number and she went to work finding and getting it ready for me to test drive when i got there . After the test drive i moved over to the finance side to Mr. Rick Garcia who has been my finance guy all 3 times and let me tell he will work his tail calling to get you the best loan he can. i am for ever grateful for everything him and Sharyl have done for me and there unmatched professionalism through it all they will get my service for as long as possible the dealership and salespeople truly make it a family atmosphere and i forever grateful for it
Rebecca Hill
“I made an appointment for an oil change and wasn’t kept waiting. I also mentioned a vibration in my dash at highway speeds and the service rep recommended I start with balancing my tires. The advice was spot on….no more vibration! My husband and I walked next door to “”Ford’s Garage”” for lunch. The food was great and by the time we were finishing up, we received the call letting us know the vehicle was ready! Truly painless experience!”
Jerry Blalock
“I went to the fast lane to have my truck serviced and to find out why my “”check engine light”” was on. I had just returned from Pigeon Forge and the road to our cabin was very muddy…my truck was filthy! I was a little irritated by that… and very irritated why my check engine light was on… I was met by Frank O’Quinn, who went out of his way to be patient and helpful. He had my truck serviced and more importantly had my “”check engine light”” investigated and repaired very quickly! When I went back to pick up my truck, it had been washed and the interior had been vacuumed and detailed… it was spotless and I didn’t have to pay the $100.00 deductible. Thank You Frank!”
teresa shelton
Dropped my truck off for quick service. Oil change and tire rotation. Visited Fords garage for lunch. Walked over to the outlet mall, was called by service rep, my truck was ready. In less time than originally stated. He stated that my battery was testing low, so since it was still under warranty they replaced it. Wow! Wasn’t expecting that, but what great service! We will be back!
Doni B your Master tech
So. I went in because my MKZ had a key fob issue. Wayne my service advisor was great. They had my vehicle in and out in about an Hour. I know it was just program the fob etc, but I expected 2 hours atleast. Being real, I work in the field and understand. This wait time even included washing the vehicle off. 5 stars Y’all
Joy Million
Disappointed as I heard wonderful comments from friends and then see these nice reviews. The service I received I will be forget. I scheduled for an oil changed and left with some awful brakes due to their mechanical. Don know why they wanted more money from me but they got and I received those awful brakes that have you washing your truck every other day due to the brake dust. Cannot believe a dealership has cheap brakes for sell to theo customers. This place is not what everyone makes it out to be. I understand they are out to make money but why with very cheap parts. The brakes I originally had I did not have ANY brake dust on my rims like I do now. I just no longer have any faith in this dealership. People beware. Asky them for the paperwork and number of the parts prior to leaving the dealership. This seal is deceit and manipulating.
Sheila Mahoney
Today I had the pleasure of meeting Billy and Bruce in the services department. I can not be more appreciative for their willingness to solve my keyless entry issues. Bruce greeted me the moment I pulled up and Billy was happy to go the extra mile to help me out with the gadget that I had purchased there a few weeks ago. I couldn’t for the life of me get the device to work. After hours of watching You Tube and researching I was so frustrated. Billy took the time to verify that I had the proper equipment and was super happy to assist. With a services team like this, you guys will always have my business. Thank you very much Billy and Bruce. Stay safe and Happy Holidays.
Jonathan Green
Very disappointed and frustrated with my experience. Bought a new 2019 F250 Lariat in November of 2018 and had problems from day one with rear window defrost not working and windshield wipers not staying on the windshield. Took it in for warranty repair when first oil change was due and they replaced rear window and wiper blade (wiper still came off driver side windshield). Installed a leveling kit and took it back in for oil change ,alignment , and wiper issue and was charged for a alignment that wasn’t even done called service manager and he personally picked up my truck and seen steering wheel off center and pulled to the right and my modem got fried somehow when they flashed the computer. They fix that and I get my truck back. 2-19-21 I dropped it off for oil change and tire rotation. Drove it there in the rain and I have no leaks pick it up that afternoon and it’s leaking in the sun roof. Call right away and they gave me a appointment for today 3-1-21 get a call this morning and was told I had to pay deductible for a repair that my lack of using sun roof was just as bad as abusing it and my slides on sun roof track are cracked. Every time I have gotten work done there my truck is returned to me worse than it was when I put it in their shop. I will never get work done on my truck there again!
Joseph Menendez
Great sales staff. Truly. I hate shopping for cars, but Bozard does it right. I fully recommend them. I live in Jax and drive all the way to Bozard for service. Service has been top notch. Accessories shop has been helpful and has most of what you might need at fair enough prices.
Dan Elkins
I had a great experience having a recall taken care of. The communication was good. I appreciate the concern for customer satisfaction.
Mitch Mcguire
I’ve been having a lot of issues with my car and my friend Addison told me about the great work he’s had done here at Bozard Ford. They do excellent work and every time I call or visit I am 100% impressed Thank you everybody at Bozard Ford
I’m very glad I meet Mr Young he introduced me to Ms Angela in the service department and the service has been amazing, she truly has went the extra mile for me and I didn’t even buy my truck from them. I wish I did but I can say that I will only do my business with them from this point on. Thank you so much Mr Young and Ms Angela and the staff.
FL Flip
The service was friendly and professional. Even though my Lincoln wasn’t the newest and greatest, they treated my vehicle with respect. Will definitely not hesitate to have my MKS serviced by this Lincoln dealership again. Our service advisor Wayne was easy to interact with.
My service consultant was Mat he was excellent very informative and knowledgeable of the issues that had to be addressed and found the most reasonable way for me to economically handle it. Great service as always at Bozard Ford.
Richard Benninghoff
Very good customer service. I will drive from Jacksonville to continue to have Bozard Ford do my service on my F-350.
Chelsea Flores
The sales guy Brian Mello was phenomenal and super easy to work with. I’ve met very few car salesmen that were persistent enough to follow up but didn’t give the vibe that he was trying to con you. Would definitely buy another vehicle from him!
Dave Abbott
What an outstanding dealership. My bride and I stopped in to look around, and bought a Lincoln. I’ve never been to a friendlier dealership. The deal wasn’t much more time consuming or troublesome than going to the grocery store. We actually felt like part of the family. Wow.
Jessica Murdock
Bozard Lincoln is now open! The Bozard’s did a fantastic job with the dealership down to every last detail. You’ll have an amazing Lincoln experience when you’re buying your next luxury vehicle. The restaurant Ford’s Garage is next door to the Lincoln dealership. I had the pleasure of dining there a couple weeks ago and it didn’t disappoint! 🙌 The food was fresh, delicious and atmosphere was amazing.
Oustanding,patient, and fair. Greg Steinberg was FANTASTIC!!!!. Ended up not buying because of color selection on a vehicle they brought in. I’ve made that mistake before and paid for it on a trade in 6 months after purchase. They were no pressure. Ill definitely recommend and buy from them as soon as more color choices come in. I will also purchase my wife’s next vehicle from them when her lease is up this summer.
Eric Messler
Working with Austyn Laude and Ricky Dotson at Bozard Ford was a great experience. They were able to secure me an amazing deal on the my 2020 F150 and made sure that all my questions and concerns were addressed. They exceeded my expectations.
Steven Massie
This dealership has the most awesome Ford themed burger joint I’ve ever seen and the food is delicious!
Cash Galko
I’m not a big review writer, but I feel I had to after this experience. I talk with Tischler at Bozard ford about a ford f 150 and it’s availability. We talked the day before and set a time for the next day to come see the truck.I was in communication with him throught out the day and he said the truck was still available and that he pulled it up front for me. I then called him before starting on my 60 minute trip to see the truck. Tischler tells me it is available and to come down.I get to Bozard Ford and after 20 minutes of Tischler looking for it Tischler informs me the truck was sold earlier that day. I don’t have a problem with the truck being sold, but if Tischler would have done his job and actually looked to see that the truck was not available then I would not have wasted 2 hours of my time and my gas to look at a truck that Tischler said was available at Bozard Ford of ST Augustine.I don’t know if it was an attempt at bait and switch or poor work ethics but I will never make a trip to Bozard Ford again!
Danny Clark
Got a key cut..Great service..I was escorted right to thr dept i need to go to…Thanks..fir the excellentb***** five star service.!!
Al Golab
Great first experience. Close to a five star for a comfortable visit, but surroundings prevent it. Was sitting outside. Inside was well decorated. Black and blue burger was awesome. Look forward to trying the meatloaf.
Anthony S.
“Went to the quick lane service center paid for what I thought was a oil change , tire rotation, cabin air filter and engine air filter and the free inspection paid 166.xx Upon getting home I checked under the hood and found the the oil had not been changed (can tell due to color) , air filter housing wasn’t secured down with provided screws , tire rotation couldn’t be performed “” excuse given by three different there is no shop master wheel lock set”” , no fluids were topped off . For 166 dollars I could have went somewhere else that was also a ford dealership …. first and last time coming to this s… show . Would give negative stars if google would allow it”
Casey Vockell
What a great experience. Brought my vehicle in for repairs that were covered by a 3rd party warranty and bozard did a great job accommodating me. Dawn was my service advisor and she could not have done a better job!
Matthew Gadt
The Quick-Lane service was great! I made my appointment online. I arrived a few minutes early and finished in less than an hour for a complete oil change.
David Pfaff
We worked with Luis to purchase our car, and he helped us immensely. We were trading in our car for a newer used model. Later, we had an unusual request that Rick Garcia made happen, to our complete satisfaction. The request did not enhance the Bozard Ford bottom line, but they were more concerned with ensuring that we were satisfied, and they followed through on the request. Told us a lot about this dealership. They have a customer for life.
Terri Hendrix
Best experience I have had buying a car all thanks to Jim Duran.
Phillip Fusco
Crystal and Jeff were awesome. It took a little time but we finally got everything figured out. Thanks for the help.
Keely Harp
What a great experience!! I am used to being taken advantage of and today was the exact opposite. Thanks so much Patrick, Tom and Rick!!!!!
Terry Cooper
Personnel at Bozard Ford were courteous, knowledgeable, and very helpful during our purchase at Bozard! Highly recommend this dealership
Ted Banton
Austin Griffin was a great salesman. No pressure whatsoever and worked to find the right fit for my needs. Go see him if you need a new truck! Rick Garcia did a great job in finance and was transparent and kept working for my benefit. Couldn’t ask for a better financing experience!
Marie Hicks
I’ve been to plenty of dealership service bays! I have to say I have had the best experience ever of all my service issues. They told me they would have the parts in hand and have it ready the same day. They texted an hour or so later saying they did not have the part after all. When I stayed that I was told they would have the parts they sent someone to jacksonville to get it! They never tried to upsell anything but a battery. I had an issue with the battery just before we left home so I had them replace it. I have to give them 5 stars all around! I dealt with 3 different service advisors due to the different times of day and all 3 were great! Sorry only remember one name. Kyle. Wish I lived closer. Would definitely buy my next truck from them! To me the service bays make a dealership! Norm Hicks
James Ziegler
Excellent caring with professional grade service. A great combination.
Sheldon Greene
This is a well run shop! Thanks for professional prompt service. Traveling and needing service is always a little nerve racking especially after a bad experience at a dealership in Maine. Great to get honest professional service on the road! If I lived here, I would choose this dealership for all my Ford needs!!! Thanks again!
Mike Blackmon
This is the third vehicle we have purchased from Jeremy and Bozard Ford. We appreciate Jeremy’s knowledge and professionalism.
Kathy Novak
Bozard Ford and their staff have always provided a level of service that is truly unmatched, going above and beyond, regardless of department. From the purchase of two separate vehicles over the course of several years, and then follow up appointments – there is always complete consistency in their business, but more importantly, not a shred of concern – just honest business. The entire team at Bozard seeks to be a step ahead; in particular, Pat Robertson goes out of his way to provide a transparent and realistic purchase experience, while ensuring to maintain focus on helping you to leave with what you were looking for. Thank you, Bozard! You guys are definitely the best.
lincoln C9
Superior Service – plain and simple. These guys take it to the next level! Angela M. greeted me, no pressure, asked me what I wanted, provided some recommendations and set accurate expectations regarding the time it would take for my oil change and radiator fluid flush service which I requested. There was zero waiting to check in. Completely professional in a really nice environment, the price was good too with ZERO UPSELLING (you know, change your air filter, cabin filter, blades etc). Once my car was ready, I got a text message saying it was ready to go. When I arrived to pickup my car up, it was sitting in the bay washed and detailed (no extra charge) waiting for me to check out. Once again, no waiting! on a Saturday! Wow! Angela quickly checked me out, made some additional recommendations with zero pressure and suggested she will keep an eye on those bits as I bring my car in for oil changes – Elite service right there. on top of that, I should note Angela was extremely technical – she knows her stuff boy and knew exactly what she was talking about. This ladies and gentlemen, is the way it should be. Very happy with Bozard’s Service Department.
John Johnson
Fords garage is a great place to dine. Located right next door. The atmosphere and staff are awesome. You’ll never walk out hungry.
Beyond The Data with Mark Spencer
They treated me and my 2007 F250 as if I had a 2020 model. Cheap loaner prices, excellent restaurant on site. I’m a customer for life. I highly recommend.
Joshua Sprowles
I reached out to Jeremy Criscione over the phone and from the beginning, he made our buying experience fast and painless. Jeremy took all of our information over the phone and email. once we arrived at the dealership, it took less than two hours to test drive the car and finish the deal. BlakeTeears in Finance, made the paperwork smooth and simple. I highly recommend Bozard Ford to anyone looking for a great deal on a new vehicle.
Scott Flowers
Awesome food & fast service. Love how everything is designed inside & out. It’s a must to come & enjoy yourself restaurant. Stop reading and go enjoy!🇺🇲
Paul Leno
I have heard good things about Bozard Ford! This being the 1st time I have tried out their dealership in St Augustine, Fl – It was a very pleasant experience! The whole process from check-in til the end of my service completion, was very professional and made me feel like a wanted customer! I have the option to go to another Ford dealership much closer to me, but refuse to give them my business. Not only from things heard but my own personal experience. I myself, was a Service Advisor for 17yrs, it’s all about taking care of the customer! These guys ROCK !!!! They have gained a customer…
Madelyn Copeland
5 stars! Had a great experience at Bozard Ford today with Brian Mello and the whole team. Drove 1.5 hours to check out a used Honda Ridgeline. We had been checking out that model at dealerships closer to home and no one came close to the service and price we got at Bozard. Absolutely loved dealing with our salesman Brian, he was fun to work with and never once pressured us- he was sincerely just there to help. We are thrilled with our purchase and will be recommending this dealership to friends and family.
Brian Tison
I had a great experience! Brian was very easy to work with!
Steven Gabrielle
Excellent service as well as constant advisement on service. Ashley was wonderful in Quick lane to work with. Provided me with rental car for the day as a bonus. Steve Gabrielle
Jen M
This is the second time I have used the service department and am very satisfied with the service. They stayed in constant contact with updates. Reasonably priced as well.
Melissa Spencer
Had great service Austin Griffin knows his stuff , very helpful answered all my questions . Quick and smooth process. Thank you
Judy Davis
My oil change was handled promptly and I was called about a serious problem with my tires which I was able to remedy at that time. James was very helpful with my situation and it was all corrected.
Jeff Garmong
Low pressure impressive and informative staff. Positive experience arrival through purchase! I worked with Hayden Lewis. He was helpful on the phone, gave me all the time I needed and was very helpful in making my decision. First salesperson in a long time that my wife liked equally well. Wife already planning her upgrade purchase with Hayden and Bogard.
tm sr
Best experience we’ve ever had buying a vehicle. Excellent customer service.
clay murphy
Love this place, the staff are amazing and surprisingly, I got a great deal on the extra service items I needed.
Robert F Pappaceno, jr
The best $1200 i ever spent. Worth every penny.
Brenda Droste
We have bought our last two vehicles from Bozard. The sales experience was exceptional. We always service both vehicles here as well. Not one single thing to complain about. Safe, and efficient service- always with a smile! Thank you Bozard! Customers for life here!
Evander cook
The while entire team from sales rep to finance guy were excellent.I would give them a ten star if it was possible. I can’t forget the guy that change my license plates he was awesome too.. The whole process didn’t take long at all.
Henry Rowe
Excellent service experience as always! Kept me informed and had it clean and ready to go when I arrived for pick up. Alex, Nathan, Wayne, and Crystal always great to see you guys and Thank You and the entire Bozard Team for always delivering a first class experience. Congratulations on 71 years. May the next 70 years be the best years ever.
Mecca Stewart
Great place to buy a car… go see Frank he is great… they make car shopping painless.
Bob Chaney
Took the Explorer in for the Oil Change Special including tire rotation and technical inspection. Service was quick and complete with a detailed review of the car. Waiting area was clean and quiet. Ashley did a great job of following up and discussing any service recommendations.
Walter Story
Do not purchase a new Ford car. Not a good product very unreliable. We bought a brand new 2020 Ford Mustang and it has been in the shop 5 times already. We are filling a lemon law claim and Ford corporate cannot be bothered to call me back. We picked it up December 28 2020 it went in on January 5th 14th 22nd and 27th and February 2. We have had it in service 45 of 60 days. The Ford corporate lady lied and said she would have it in for a fix on the 10th then pretended like she did not say that and tried to lie her way out even though we have proof. When Supplied with that proof she said she would call back the next day and has now been completely ignoring my phone calls for the last week. I called Bozard Ford yesterday asking for her email so I can get in contact with her directly and they would not provide the email. I know they do not build the car However they sell it and have not been any assistance whatsoever in filing for the lemon law claim or offering a resolution to this. The car is clearly broken and they just want to keep fixing it and fixing it forever we cannot keep paying $800 a month for nothing. The one positive I can say is that they do have my wife in a loaner car however we traded  in a car that ran So I would think that that is pretty standard in the industry. They could’ve solve this whole problem a month ago by swapping us out for a car that wasn’t messed up but they put the responsibility on the Ford Corporate an Ford Corporate won’t even call the customer back.
Chris Workman
Do not purchase a new Ford car. Not a good product very unreliable. We bought a brand new 2020 Ford Mustang and it has been in the shop 5 times already. We are filling a lemon law claim and Ford corporate cannot be bothered to call me back. We picked it up December 28 2020 it went in on January 5th 14th 22nd and 27th and February 2. We have had it in service 45 of 60 days. The Ford corporate lady lied and said she would have it in for a fix on the 10th then pretended like she did not say that and tried to lie her way out even though we have proof. When Supplied with that proof she said she would call back the next day and has now been completely ignoring my phone calls for the last week. I called Bozard Ford yesterday asking for her email so I can get in contact with her directly and they would not provide the email. I know they do not build the car However they sell it and have not been any assistance whatsoever in filing for the lemon law claim or offering a resolution to this. The car is clearly broken and they just want to keep fixing it and fixing it forever we cannot keep paying $800 a month for nothing. The one positive I can say is that they do have my wife in a loaner car however we traded in a car that ran So I would think that that is pretty standard in the industry. They could’ve solve this whole problem a month ago by swapping us out for a car that wasn’t messed up but they put the responsibility on the Ford Corporate an Ford Corporate won’t even call the customer back. Sent from my iPhone
Hildegarde Schmid
“Brett Beezley was my salesman for my new 2020 Ford Edge. He was wonderful! He explained what I needed clarification on, he made great suggestions, and he is still available if I need help in the future. We don’t buy cars that often in life, so it should be kinda fun and not stressful. Brett made the purchase very well worth coming to Bozard Ford. I just moved here from Georgia, so I needed a dealership to call home. I plan to have all my car needs taken care of at Bozard. I would also like to compliment Erik Shipley for taking care of the financial side of things. I thought I would be nervous for that part….but talk about professional yet putting me at ease regarding the money! Erik let me talk, let me decide, and was right there to clarify. He puts a little personal side to things, because that’s what we need when we are signing a “”boatload”” of papers. Erik, thanks so much, again & again!”
Diane West
Great place!! Food was so good and great service
Robin Go
I had an appointment at Bozard’s quick lane for an oil change and was a little surprised that it took over an hour. I wasn’t told this and although that wasn’t an issue it should be highlighted when making an appointment. It wasn’t quick.
mike d
They are very professional and prompt with keeping you updated during your vehicles repair. Pleasure and easy to work with.
Kim Valle
Best car buying experience EVER! Rick Garcia, Brett Beezley and Tom Reinard went above and beyond. Customer Service is exceptional at this dealership. We will be customers for life!
John Tedder
Fast friendly service. Crystal and Jerilyn were awesome! I was updated on all repairs.
Craig Etheredge
Friendly staff and a warm welcome. Points system using the Ford app saved me a bundle. Routine maintenance with an appointment, but took almost 2 hours. Only complaint.
Chris Brillhart
I bought my truck from Gregg S. and it was a fantastic experience. We had a little issue transferring my plate from my old truck to the new, it took them a few days to get situated. But, they kept me informed on the progress, gave me a loaner plate for a few days, and got my title and plate situated. I bought the truck on Friday night, the plate was resolved on Tuesday. Bozard Ford gave me a wonderful deal on my trade in, a wonderful deal on my truck, and I could not be happier. I am greatly looking forward to my next truck purchase with Gregg and the team at Bozard Ford.
Bill DeLuca
Service Advisor Ashley was terrific. She provided excellent customer service and kept in constant communication with the progress of my repair. I would highly recommend Ashley and Brozard Ford for all automotive service needs.
Jason Mathis
Nice friendly family atmosphere Not being bothered by a Salesman Let you go and look at your own pace and a very helpful in my rude like most just trying 5ogry that next commission, couldn’t as for much more from a car salesman…lol
joshua chandler
OUTSTANDING Dealership! Very professional and helpful Staff from Salesman to Finance all the way through Management. I will be buying my next Car from them without a doubt! Shout out to Nick Ray and Blake Teears for excellent customer service!
ken keane
Tish Nelson hooked me up with a great van at a great price. Process was easy and stress free. The staff at bozard is top notch. Glad to have purchased a vehicle from them!
Outstanding service from Lincoln service rep. Angela M.. She was professional and so helpful with our first time at dealership. We will definitely be back for all our service work. Jim & LeighAnn
chris peck
Great buying experience. Brian Mello was an awesome salesman and the finance guy James Oldham really did me right on this truck. Gave me a great deal and good amount for my trade. I’m going to buy my wife a new car and even though it’s a 3 1/2hr drive, I will be coming back to buy hers.
Joe and Jordan Rucker
Brian was an amazing salesman, very to the point and extremely perceptive of our needs. We were able to get a vehicle that suited our needs and budget perfectly. Tom in trade-ins was direct and prompt with our trade in value, we actually felt that we got a more than fair deal. Rick in finance genuinely care about our budget and payment worries. He was very knowledgeable and bent over backwards to get us into our new vehicle. AS FIRST TIME DEALERSHIP BUYERS WE WERE BEYOND THRILLED WITH THE ENTIRE INTERACTION. We are happy to have this type of business in our community, and would not recommend a different dealership to anyone.
Rod Ingels
Excellent service ! Wouldn’t let anyone else care for my car. Bozard is family.
Lew Smith
I was very happy with my service appointment. When I checked in ,was told it wound an hour, and it was. Personal we’re very friendly and helpful. With conditions we are experiencing at this time I was impressed with Bozard’s efforts in dealing with the virus keeping everyone safe.
Eli Oliver
The Jiffy Burger is one of the best burgers I’ve ever had. Peanut butter and bacon belong together and this burger makes that happen in a way that’ll make you wonder what you’ve been doing with your life! So many times we’ve all eaten peanut butter and bacon but have kept the two apart like Romeo and Juliet. But these two lovers belong in each other’s arms and the Jiffy Burger makes that happen!
Paul Eckbreth
Bozard is always the best at dealer service. I had a great experience there when I bought my truck and continue to enjoy their service.
Terry Hicks
What a great service experience. Bozard Ford has broken the code. They have a secret weapon in customer service that no other dealer has found. Bozard has Mom running service! What a treasure – keep it up.
Tia Pate
I’m happy with my car but the service not so much. I’m not sure that it’s just one person to blame but this is my experience. I traded in my 2018 Ford Focus for a 2020 fusion. The specific one I wanted was apart of their loaner program so it wasn’t at the dealership. I was buying on Monday. They told me by Wednesday it should be here. No later than Thursday. It didn’t come until Saturday. A bit inconvenient since I planned my day around the time I was told. Tom offered free window tint for the inconvenience. Okay, thank you much appreciated. Still a happy customer. He tells me they will call me to schedule it Monday or Tuesday (this was Saturday) no call for two weeks. Okay no problem. I reached out to Tom he said he’ll get back to me. Another week goes by. So I call and schedule it myself. Got it scheduled for Friday 8:30 am. Called Tom to let him know and to give them the paperwork that the tint was complimentary because the paper I signed wasn’t in my paperwork. (Why didn’t I receive a copy of everything I signed?) I get here and they tell me it will take maximum 3 hours. No problem I’ll Uber home while they are doing it. This morning no ubers were available. I mentioned it to him & he said no problem we have a shuttle who takes people home and picks them up. Ok awesome! I’m 8 months pregnant and haven’t had breakfast yet so perfect! He calls the shuttle & says he won’t be back for 45m. No problem I’ll wait. I sit in the service area waiting area he comes and says hey he says he’s gonna take it in right now (8:50 should be going back anyway since I had an appointment you would think) and should be able to get you out in an hour – hour and 45. Ok cool. Not wanting them to drive me home to have to turn right around and get me again I didn’t say anything when the 45mins rolled around when the shuttle should be back. 2 hours go by. Car is still not ready. Which is fine but why didn’t the shuttle guy just come and grab me once he got back!? I go and ask about the Vehicle and explain what happened and he goes to check on it and tell me he’s just finishing up it’ll be another another 15 minutes. At this point I’m upset because I could have just went home I thought that was what I was doing to begin with. I had no intentions on waiting the 3 hours there at the dealership. It’s now 11:15 and my car is still not ready. So like I mentioned above it’s not so much A specific persons fault but it’s a bit ridiculous the continuous inconveniences that seem to keep happening. I’m mostly writing this review so they will know what they could do better for their future customers.
Sheralyn Goble
Great customer service…James kept me up to date with progress on my vehicle. He clearly strives to keep the customers in mind & informed when working with them.
Travis Mclaughlin
Chris M in the service dept did an excellent job addressing some concerns I was having with my truck. I will be a life long customer of Bozard because of him and the excellent customer service. He deserves a raise!
roy smith
We went to four other Ford dealers and basically decided not to buy a truck now. Then I decided to go to Bozard. I talked to Rob on the phone and I knew this was going to be a positive experience. He greeted us and had our choice ready to drive upon arrival. There were no pressure sales tricks. Just honest information designed to fit our desire and budget. Rob ran himself crazy getting us other trucks to test drive. Finally we found the one we wanted. No haggling or games. Just factual information. Then we met with Bob in finance. He finished our experience in a very positive and informative way. He helped us pick or warranty plan without pushing us with a bunch of what if scenarios. So from the first meeting with Rob to the last with Bob, we were finally in our new truck and very pleased. This experience is so different from the other hard sale approaches we encountered. We will be back with our family members in the future because of Rob, the sales person.
Constance Kingsbury
The service was slightly less than we expected. The satellite radio was on the blink when we took it in and not working at all when we got it back. We had to make a second trip to find out we need a new antennae. We will have to go back yet a 3rd time to have that installed. Not happy.
matthew schaffer
Great service! C.J. Reynolds was great.
Greg Palmer
Originally went there for service on my Fusion , which was having electrical issues. We decided to check out the cars on the lot while waiting. We found the Mustangs then began speaking with the salesman Tamas. He was very knowledgeable and listened to what we actually liked. He suggested a Mustang GT CS, which I test drove and loved so much that I ended up trading in the Fusion for for it. I’m really happy with the vehicle and the experience.
Joyce Luker
Bozard’s customer service is out of this world. They worked with us to get the price we needed. I would definitely recommend them to anyone looking to purchase a new or used vehicle.
Kimmie M
In November of 2018, I had a very rough trip to St. Augustine. I am there frequently for work so I drove my 2016 Mustang up there just like it was a normal day. My car battery decided to reach the end of its lifespan when I was there. It would have to be jumped off to start, but wouldn’t hold a charge. The battery was kaput. I got jumped off by Triple A for like the third time during that trip (I was there 5 days) and drove it to Bozard Ford from the beachside. I explained that I would be driving back home across the state that night. They had my battery repaired within the day. Their service driver was super nice, I forgot his name but I remember he was from England and did competitive running (or biking, cannot remember). If I needed help again, I’d expect the best help from this location. Very professional, friendly and a speedy repair.
Phil Flamand
Very easy process, no pressure and knowledge staff.
Mommy Traina
Anthony Carrea made our used car buying experience a positive experience. He was genuinely sincere and thanked us repeatedly for buying a car from him. We would recommend Anthony Carrea to others looking to buy a car at Bozard Ford outlet Mall St. Augustine It was a positive experience after hitting several potholes while trying to deal with Carvana.
Pamela Rb
the guy at the fast track counter was fantastic! thank you
joe bearss
They are awesome. fast, delightful, professional, out of adjectives. 🙂
Charles Lasater
Fast service and no up sale. Will return for future service.
Nick Fulp
Seth Evans was amazing! Emailed him what I wanted, he responded almost instantly and kept in communication the whole time. Was in and out of the dealership in under 2 hours and most of that wait was for finance to open up. One of the easiest car buying experiences I’ve had!
Complete Construction
Tom Krell and Rick Garcia are amazing. I will continue to return to Bozard Ford because of the service I received.
Gary Savage
Best car purchasing experience I’ve had, hands-down. Very polite and efficient. Didn’t feel like I got sold a vehicle. Felt like more of a consultation with a trusted expert. Thanks to Patrick Robertson, internet sales, for setting the foundation. Thanks to Anthony Carrea for stepping in to close the deal! Each of you were integral in making my wife’s birthday extra special this year!!!
Rick Shoemaker
While challenging to have to deal with the full repairs needed, Bozard Ford handle everything fantastically! Ashley the servicer representative was attentive to my needs, patient with my frustrations, and stayed on top of things. She was great.
Jamieson Gill
Excellent experience from initial contact through delivery. Great team.
Matt Kass
It was an amazing experience! Everybody was nice from start to finish. They were busy and worked hard to get the deal done. No bs or games. Highly highly recommend.
Doug Wilson
Great Sales Rep. Wonderful Vehicle at a great price. Very Happy [email protected]@@
Classy place. Beats the Chevy dealer 10 to 1
October Mason
Bozard has the best customer service of any dealership we have bought from. The sales department is amazing they’ll find exactly what you’re looking for and finish the sale quickly and without the back and forth haggling. Andy and Rick get the paperwork done very efficiently. Zack G or Brian M Will help locate the perfect car, they’re very knowledgeable and will make sure you know how to use all of the options on your new vehicle !!! We have bought many trucks and always get treated very well.
Daniel Doddridge
I bought a new Ford Expedition there. Everything went smoothly.Rick and Brett were great.
James Cusumano
Very pleasant experience. My salesman Rob was great.
David Monroe
I had a issue with my new Ranger and I couldn’t be more pleased with the treatment I received and the service. Happy 1st time (at 65) Ford Customer.
Hildegarde Schmid
By far the best car dealership I have ever dealt with. Let me add I have dealt with many throughout my life. We feel like they love selling us a vehicle, but service is different, and probably more important . The service here never disappoints. Take my word for it!
Amanda Bruno
I hate to leave this kind of review since ultimately upper management was helpful. BUT unfortunately as management you are responsible for your employees. Both Kevin and Art were EXTREMELY rude and disrespectful. While trying to deliver new inventory to them, after being caught in a thunderstorm we showed up 5 minutes past their cut off at 3pm. They rudely refused to let us unload and told us “It was not their problem” and asked “Why are you still standing here?” I do understand this was not an experience purchasing a car from the dealership, however I myself am a business owner. I own 3 companies. You should ALWAYS keep in mind that wether you are speaking to the CEO or the Janitor people should be treated with equal amounts of respect. You never know whom your speaking to or what their influence may be. I myself have been in the automotive industry for over 10 years and I have to say I wouldn’t recommend bringing your business here. Clearly multiple employees are only capable of “customer service” if you’re a customer at that precise moment. At a time where there is so much hate and negativity in the world it’s disheartening that even the customer service industry lacks common courtesy.
Paige Prausa
I would like to give extreme accolades to Bozard for truly above expectation customer service, with special recognition of Customer Relations Mgr. Melisa. I have never experienced a more complete and total customer satisfaction experience from any company. I had a repair done on my car and a simple and obviously accidental oversight by one of the service personnel caused some minor issue with my car, which I could have dealt with and still been very satisfied with service. After relaying the issue to Melisa, she had issue resolved in a very short time and the work performed was absolutely fabulous, I would highly recommend Bozard for any auto needs from service to, purchase, parts, etc. in my opinion there is no better company in north east FL for your automobile needs of any kind. Again a very well deserved thank you to Melisa and the Bozard Ford Team, keep up the fantastic work, and customer care. Thanks Paige A Prausa Jacksonville,FL
John Morgan
Andre and Bob made our car shopping experience so easy that I would highly recommend everyone to give them a try. Andre was very honest up front about the payment arrangement and let us know what vehicle would suite us best for our price range. Needless to say we bought it very quickly and my wife is very pleased with her car. Thank you again for the service at Bozard Ford.
Milton Perez
We were waited on by Anna Anderson we explained our brake problem and that we were from out of town. She took down our info and explained to us what the technician would do. Received a call a call back from Anna our car was ready maybe an hour later. We were relieved everything was Ok and to our surprise no charge for the great service. In the past we have used Bozard when they were on San Marco years back wonderful service. We highly recommend Bozard Ford Lincoln
Harriet sasser
I take my work vehicle here. The car keeps on going.
Darin Rebhahn
I was able to make an appointment at time that was convenient for me easily. The work I had performed was finished quicker than expected including adding additional work to be done.
Wendolly Ortega
Great selection of vehicles and outstanding service! Attention to details, great deals and big picture thinking. Under construction for an expanded show room, but going over board to please you in every way. Even added a few “goodies” to enhance the experience.
Laurie mussoline
Wonderful service. Angela was very accommodating and helpful. In and out with a new battery in no time.
Tommy Jenkins
Took my suv in there Nate was my service advisor he kept in contact with me the whole time let me know what was going on. And my SUV was done when Nate said it would be Nate is an asset to bozard Ford would not hesitate to take my vehicle there again great service
Lisa D
If there was a rating for 0 stars that’s what I would give them. The fluids in my used car were never checked. I had to buy antifreeze and power steering fluid because both were so low. I had to get my own oil change because my car didn’t have one in over 8,000 miles. My car was never cleaned on the inside. I found a used straw under the passenger seat. Someone must have owned a pet because there were small white hairs everywhere. I would never buy another vehicle from Bozard.
Amanda Phillips
We bought a truck from Hayden Lewis this weekend and it was the best auto buying experience we’ve had! From the initial video he made for us of the truck we were interested in to the negotiation process it was stress free! To top it off, he made arrangements for it to be delivered to our home 2 hours away. Thanks Hayden for all your help! We will be back! Bozard is lucky to have you!
Paula Pavao
The service department is excellent. However I purchased the maintenance plan with my new Ford Explorer and on the basis that I was told by the finance manager that it covered every required service up to 84 mos or 100000 miles. Imagine my surprise to find out it doesn’t even cover oil changes at the recommended service times of every 5k miles but only every 7500. It seems there’s a limited number of services based on that which was never disclosed until I found out by accident during my first service. Also the vehicle is now, 1 year later and in excellent condition, worth only 3/5 of what I paid and I’ve had numerous issues with it, some which apparently can’t be fixed. So I can’t say I’m happy with the sale or the vehicle. It’s my 3rd Ford truck but it’s enough to make me consider another make 🙁 Update: owned to truck a year and a half. Took it in 4 times for the SYNC system which still wasn’t working properly and 4 times for the roof rack. Finally gave up and traded it. Good news I was able to get a refund on the balance of the warranty (we’ll see if I actually get it in the 6 weeks they say it takes). Heads up though – refund is based on time or miles – whichever results in a lower refund and the calculations don’t add up correctly in your favor. It’s only off hundred or so but still…
Shirley Orr
It was great , they fixed my breaks for what was wrong , and explained everything else to me the only thing I am not happy with was when I went to buy the car I was told it was equipped with something its not very upset about that cause it was a major thing I wanted in a car.
James Oswald
Always a great experience getting my F250 serviced at my Family’s Ford Dealership! I’m always welcome with Top Shelf customer service professionals! Fast, high quality service! I drive over an hour out of my living area just for this quality service! Thanks Bozard Ford!
Karen Huff
Ford’s garage had great food and a really good atmosphere, our waitress was extremely nice and efficient.
Wade Bower
Buying a vehicle from Bozard was an amazing experience for me! Tish Nelson, and Tom Bernard were extremely reasonable, patient and professional throughout the buying process. Zach Gibbs posted the truck and helped me set my appointment. They got me an amazing truck and provided an outstanding family like experience while I was there. I was also thoroughly impressed by my business manager Rick Garcia. Rick helped secure my financing and was very patient with some of my personal complications. He not only went the extra mile for me but he also helped me understand all aspects of my paperwork and was very knowledgeable about all of the questions I needed answers too! This dealership is the ONLY place in Florida I would shop for a vehicle! I will be recommending Tish Nelson to anybody that needs a new or pre-owned vehicle! This is a top notch team and I greatly appreciate them helping me get off of the lot in my prestige 2014 F-150 Limited!
John Ritz
Great job by Ashley and the other staff qt Bozard Quick Lube. Got me into the job right away and made the battery change so that we could begin our planned trip as expected.
Audra Taber
The entire staff at Bozard are Great! Vey kind, helpful, courteous and professional! Highly recommended for a great car buying experience!
CJ Riney
Dropped my truck off with Ashley the Rockstar and went to have dinner at the new Fords Garage Restaurant, food was excellent and paired nicely with my Ole Fashion! in and out in one hour!!
Walt Edwards
Be sure to ask for Andrew when you go in…great salesman and overall buying experience was simply wonderful! New Lincoln Navigator is pretty amazing as well. DEFINITELY SEE ANDREW and you can expect superior product knowledge, a great price and an advocate in the buying process.
Susan Shaw
Fantastic Service! Bozard Ford – Quick Lane provides fast and friendly service with smiles. They give you a peace of mind with their repeatedly trust-worthy service at an affordable price. Thank you to all of the employees for your great service especially to Stuart and Ashley!
Tom Konrad
Purchased a 2018 Jeep Wrangler from their website site unseen. Viewed pics and only had 16k miles. After receiving the vehicle noticed the convertible top had mold on it. Contacted Bozard and had a follow up call within a few days. They addressed my concerns and took action to correct the situation. I would recommend Bozard Ford if you are considering purchasing a vehicle from the internet sight unseen. Look forward to doing more business in the future!
Lisa Lewis
My service agent was awesome and gets 5 stars!! Giving 4 stars because I have to come back because some work wasn’t fully completed.
Jon dewar and frank sevarious were a pleasure to work with straight forward no back and forth got the deal I wanted without the haggling and pressure like at other dealers
Jeremy Horsley
Ashley did an amazing job when I came in with a nail in my tire. I returned the next day to get a new tire and the tire was on the rim waiting on me. I highly recommend her and Bozard Ford!
Thank you to Don and team for taking such good care of my Mustang! Their mobile service came out to my house and picked up my car, and returned it to my driveway when it was finished being serviced….so convenient!! Don was great about communicating with me while my car was there, so I was aware of everything that they were doing. Highly recommend !!
Marcus Nordt
Excellent Customer Service and definitely a 5-Star Experience
Cathy Seymour
Great experience purchasing our new vehicle. Brian the salesman answered all our questions and made the process easy and quick.
Priscilla Wild-Aalberg
Crystal is the best Service Specialist EVER! She is always on top of what needs to be done and has it done for you leaving me time to focus on what I do the best. I have never been disappointed and she ALWAYS EXCEEDS MY EXPECTATIONS!
Dan Murphy
“Angela is an absolutely terrific service rep at Bozard. She spent several days going back and forth with Ford to get a borderline “”wear and tear”” repair covered by my extended warranty (clutch assembly, 2014 GT Mustang). Because of Angela’s diligence and persistence, Ford covered the repair and I saved $1,800. Bozard should count its lucky stars it has Angela in its service department. She truly puts her customer first and does everything she can to serve them and build customer loyalty for Bozard. Can’t get much better than that. If you need your car serviced I suggest Bozard, and I highly recommend Angela as your service rep. She’s aces!”
Stephanie Kerce
We were from out of town on vacation when we had some mechanical problems with my car. We brought it to Bozard Ford it see what the problem was. It ended up being a very big repair and we had to leave it there while we came home to Atlanta. Mary in service kept daily contact with me to keep me updated of the progress of my repair. She was amazing while dealing with my very difficult after market warranty company. I appreciate all the hard work Mary and the repair technicians at Bozard Ford put in to getting me back on the road.
Luke Hir Gillie
My experience was one of quality and excellence working with the Bozard Ford Team.
Kyle Nunes
Folks – look no further. Excellent Customer Service! I drove just over 2 hours away to purchase and/or service my vehicle with Bozard in St. Augustine as the dealers in my area (Orlando) do not come close to meeting my expectations like Bozard does. Once you’ve experienced what a proper Dealership/Service Center is like, you won’t settle for less. I wanted to provide a shout out to Ed Roberts, Service Manager, for treating me and my Raptor so well. He made my issues & concerns with Warranty related work personal as if the truck was his own. I cannot thank him enough. Further, I’d like to give a shout out to Dawn & Piper in Service! Both were excellent and very accomodating. I LOVE the text message updates and pictures that were provided as the warranty work was progressing. Amazing Customer Service! I will not hesitate to send anyone your way for any Ford/Lincoln needs. Thanks again!
Patricia Hulbert
“After a long thought out decision, I finally decided to trade in my “”04 F-150 on a 2017 Escape Titanium Edition. My salesman David was more than helpful in showing me all the different features in the Escape, even showing me how it could parallel park itself. It has a very comfortable ride and with the Eco Boost will accelerate faster than the F-150 did when needed. I will miss my F-150 but love my new Escape.”
Courtney Aspinwall
Rob, Hayden, Ricky, and Rick really went above and beyond to make sure I got the car that I wanted. Highly recommend Bozard for all of you car needs! Best customer service I’ve experienced.
Zane Michalko
Blatant bait and switch. I went into the dealership to purchase a truck for the advertised internet price of $22,858. Looked at the truck with a salesman and agreed to purchase for the advertised price. Finance manager changed the internet price of the truck while I was waiting for paper work. New price for me was $29,500. I was told there was an internet pricing issue. 8 days later the same truck with the same VIN number is for sale at $22,858. I own a business and have purchased multiple trucks over the years. I’ve never seen anything like this.
Ricky Mason
First time I’ve purchased at Bozard and was very satisfied. Our salesman, Burt, was very helpful and personable. The finance specialist, Ricky, was also very helpful. Even other sales people on the floor said hi and offered water or any thing we needed . I am a Ford retiring and have purchased Fords from a number of other dealters. We don’t mind saying this was definitely one of my better experiences.
Coral Pendl
Greg was the most easy going salesman I’ve ever met. There was no pushing or lying! He got us exactly where we told him we had to be and very quickly. Ricky was also fantastic. He was quick but explained everything to us in detail before we signed. I won’t go anywhere else when buying a car in the future!
donald corrigan
Great place. Staff is very professional and courteous.They did a great job. Highly recommend Bozard Ford for any automobile needs. The restaurant was open and had great food. I will only go to Bozard Ford for all of my vehicle services.
Andre Stroman
The service was great Nathan is the man!!!
Apryl Murphy
Patrick Robertson, Zach Gibbs, Jon Dewar and Ricky Dotson – all 4 of you get 5 stars!! Excellent customer service and response from start to finish.
Randy Collins
My service work is always done properly by Bozard. I trust my automobile with them.
Ed Klein
Very good car buying experience. Everyone listened to what we wanted and asked many questions to make sure they understood our preferences. We never felt pressured, and felt like they genuinely cared about meeting our needs.
Keith Kocjancic
Staff verry nice. Brought car in for Repairs under warranty. Nathen was very helpful in services
James Bay
Quick and easy! Some on time and done right. It was a good experience!
Lewis Phillips
I recently purchased a certified 2018 F150 from Bozard. I worked with Burt who did an awesome job and was very low pressure (I do not like working with high pressure sales agents). Burt answered any questions that I had and gave us plenty of time to look through the truck and talk among ourselves. The detailing work on the truck was outstanding and they do not try to nickel and dime their customers… they even throw in a full tank of gas, something a lot of dealers do not do. I have been searching within a 400 mile radius for the right truck for me. I was looking for some very specific options (including the max tow package) and was very happy to find one locally that was priced at a fair price point. Overall, I am very happy with my experience and have absolutely zero complaints!
Debbie d
Very disappointed. Will not go back. My daughter’s 2009 Escape had 2 drains clogged on moonroof which caused rainwater to enter her suv. She also wanted a multipoint inspection and oil change. On 10/7/20, got an estimate from Bozard for approximately $1500 to replace moonroof, unclog drains and dry/deodorize carpet on floorboards. I was told it took a couple of hours to diagnose the problem so Bozard wanted to charge her a $200 diagnostic fee. We were not told in advance the diagnostic fee was $100 per hour! Eventually Assistant Service Manager said she would help by taking $100 off as we had explained when we brought the vehicle in that my daughter could not afford any unnecessary fees. We paid the $100 plus tax and some mysterious misc. chg. of $11.33 and left the premises never to return. We looked at a youtube video, about cleaning out drains on Escape moonroofs. Bought $12 tubing at Home Depot, followed mechanic’s directions on the video and viola problem solved. Drain holes cleared out and no more leaking. By the way, the invoice we received said multi-point inspection performed. However, when I asked the Assistant Service Manager about it, she told me they never performed one as they were focused on the clogged drains. Hmmm.
Katalina Michelle
This dealership is not LGBT Friendly at all! Very rude people….
Shawn Vitori
Great service, always friendly. Always honest on what needs to be performed now versus what can wait.
Mary-K Balzell
This was my first visit to Bozard Quick Line. It is appropriately named. I arrived as a walk-in customer. They had my Dodge Ram 3500 dually in, oil changed and out in 30 minutes. Friendly staff, clean area and social distancing practices were very good. I will continue to to take all of my vehicles there.
robert mitchell
Prompt service though they did not correct the issue and did damage the vehicle while they had it but other than those issues they were nice
ken santoro
I’m not one to give out 5 stars but have to say this was my most pleasant experiences at a dealership. From drop off to pickup I was informed and updated Thank you Marcia for your outstanding service!
Kathy Broderick
Was fantastic, even while adhering to social distancing! Mike Murdock is simply the best. Great experience, great dealership. beautiful truck. Thank you!
Visited the ford’s garage. Great service n food
Edwin Birkett
“Ol Redburt “”Jeff Sparks”” did it again. Brought my Raptor in for service. Jeff greeted me with a smile and grabbed my keys and said he would call me when it was ready. Sure enough a few hours later, Sparky called me and told me my truck was ready. Outstanding Service, Dealership and Experience. I highly recommend you see Jeff Sparks at Bozard Ford for all your Ford Service needs. A job well done :)”
trumandray mcdade
Great experience with friendly staff!
Sara Culpepper
Never bought a car from here went to their restaurant which was fabulous
Kathy Broderick
Another great buying experience at Bozard. Mike Murdock is fabulous! We wont buy from anyone else! Thank you again for your help and guidance.
Jason Miller
Best car buying experience I have ever had! Brian and Tom made my car buying experience completely hassle free. If you need a car, go see Bozard Ford!
Penny Ellis
Our experience this last time was fabulous thank you Matt service manager and Nate service, my AC is working great thank you again, looking forward to seeing y’all real soon to get me another newer vehicle SOON.
Good service. I like the way they used texting way to inform me what service is needed to be fixed. However I gave a printed paper to them that I got a birthday gift from them for a car wash and VACUUM when I dropped off at Ford. They said they would do. Then I picked my truck up, I didn’t notice til I got back home, my wife noticed and said they didn’t get vacuum my truck.
David Young
I was really impressed with Hayden Lewis and the team at Bozard Ford. We bought a used Nissan Armada and the experience was amazing from start to finish. Hayden was courteous, patient and went out of his way to work with us until a deal was finally agreed upon. The conversation about the vehicle started on a Wednesday and ended in a sale on the following Saturday. I never felt any pressure during the entire process while agreeing to a deal that worked for both of us. They made the price for the vehicle the best in the state considering the excellent condition the Armada was in. I could only image what they would do on a new Ford or Lincoln deal. We drove up from Orlando to pick up the vehicle and the inviting atmosphere was evident from the time we stepped out into the parking lot. The vehicle was exactly as described and there were not any gimmicks like at most dealerships. What we saw is what we got. Erick in Finance was great. No pressure to push us into decisions. For what its worth, I would really would recommend for anyone to put these guys on the list and give them a shot at earning your business whether you are looking for a new or used car. I am not a Ford guy but I am definitely going to reach out to Hayden and the Bozard Family for my next truck purchase. Thanks again!
Hunter Bass
Zach Gibbs not a man of his word (idk about the dealership )
Bill Conboy
The service was fast and efficient- good job.
I stopped in for oil change and recall notice and everything went very smoothly. All the staff was super friendly.
Diana Frenzke
Angela is fantastic, found the right guys to check out my vehicle. I got a loaner vehicle for the night while they do my repairs tomorrow. I have never drove any other vehicle since I got my Ford 1o years ago. This is very fancy with push buttons. Very attentive group, so nice.
Brandee Long
Josh and Terry were so helpful today. We are traveling from out of town and they helped with our fuse box which wasn’t working properly. Thanks so much for the excellent service!!!
Kathy Harper
In short, they genuinely care about your needs and wants. Extremely supportive of their community and just an overall good experience!
Kevin Brown
Ashley Poole did a great job getting me in and out quickly and efficiently
Chasity Spoon
Where do I start. This will be car number 9 in our family in the last few years. In Thursday my husband called Bozard and our normal team Zach and Cheryl and told her what we wanted to do. Trade in our old car and get into a newer one with around a 300 a month payment. They said send me pics of your car. We did and they sent us a quote of the trade value. She then pulled the 2 cars to the front we asked for. I decided those would not work for us. So in the pouring rain she goes out to the lot and brings back another choice and we did this until we were able to get thr financing right for us. Between her and Rick ( loan officer) it made the day at the dealership in the pouring rain a pleasant visit. We had snacks and drinks offered to us. Felt right at home. And was able to get me into a brand new 2020 ford explorer for the same price as the first choice I picked. It was a frustrating time but with Rick and Cheryl we got it done and they had us laughing and joking the whole time. I will keep going back to Bozard they have great service in sales and in warranty , repair,maintenance work. They have always scheduled my car work and made sure I had a rental for the duration they have my car. Which is a great sales pitch because there has been a time or two I consider buying the rental. Bozard takes care of you and your family as their own. They offer all kinds of discounts and promotions to help you get into your car.
Steven Mccarroll
The best experience that I have had buying a new car and everybody needs to go and ask for Brian Mello.
Cassie Monsalud
The Service department is great! Ashley is terrific.
Walter Biffi
It was a very smooth experience. I arrived earlier and left earlier. That is what I was hoping and that I got. Thank you for the great service!!
William Lyons
It was fine we liked the car and the salesman . We liked the price , the problem was the tires ,they would have be replaced very shortly and I saw no reason to purchase a car when I would have to replace the tires in a short time .
Ryan D
Very easy to work with and do everything in their power to accommodate you. Thanks Bozard.
joe byerley
Always a great job, great crew.
John Suckow
Had a great time working to answer my questions and fit my budget. Also staying after hours and in the rain to make sure my decision wasn’t rushed.
Charles DeMello
The new service bays look top notch. The new child care company, The Bird’s Nest, looks very well done.
David Kinsaul
Great staff and excellent service!
rick israel
I made a 9:45am appointment on Saturday for a oil change and tire rotation. They got me in right on time and followed through with the maintenance very quickly! It was a painless and pleasant experience! Staff was very pleasant and helpful.
Thomas Holland
Oil change done when scheduled and received truck back washed and vacuumed.
Jonathan Bickel
Used the pick up and delivery option and it was handled very professionally. The young man who picked up and delivered my vehicle took video of my vehicle before he left and sanitized everything. The loaner was a new Ranger. Very well done.
Khaotik Gaming
Brought my car in recently for service. Impressed by the measures being taken to protect both customers and employees. Everyone observing social distancing rules and I had to answer a questionnaire about my own exposure risk before I was allowed to enter the building. My service person, Alex, even doused the pen in hand sanitizer before he gave it to me to sign the paperwork.
David Belcik
I bought a 2015 Ford F-150 2/19 and worked with Hayden. He was extremely helpful, informative, and professional. He took the time to educate me about the F150 since it was my first time buying a truck. Overall great experience.
Robert Rorick
I will not be returning to Bozard Ford Lincoln in St. Augustine, FL. When I arrived on Friday, March 20, 2020. I was greeted by Ken S. in the Service Department Office. I walked through the door and Ken was instantly in my face not even welcoming me, just started rattling off questions about where I’ve traveled to and had a very hostile attitude. He was asking questions and demanding answers he legally should not be asking about my personal health and history. The HIPAA Act protects people’s personal medical information. He had no right to demand answers from a client. And before this happened I took my car in to have my check engine light issue resolved and cruise control button replaced. The check engine light issue was repaired and I was told the cruise control issue was also fixed. I drove 10 minutes and the cruise control still was not fixed. So I had to return the car cutting into time I should have been at work. If someone says something is repaired then it should be repaired. Very disappointed with the quality of customer service.
Dave Edwards
My first visit and it was a fantastic experience. Quick Lane Service Advisor Sonya Miller was cheerful and funny and took care of me effortlessly. I think she told me the rotate and balance would take about an hour and 45 minutes later it was done and washed! Excellent service.
Alex Santiago
Zach G. was the man!! Very polite and honest. He makes sure that you are more than happy with your purchase and makes sure that you get the best price possible.
Anthony Gabriele
Ashley and Sam absolutely we’re the best. Took car of my mustang when it was there. Super friendly and kept me up to date on what was going on and when I could come get it. Couldn’t be happier!
Park 2 Peak
Great experience with everything. Brian was great to deal with and went the extra effort. Love the new truck!
Deb Bartolucci
Always awesome service!
John Leslie
I am always impressed with the quality of work, courteous assistance, and the friendly staff. I’ll keep bringing my Ford Expedition to Bozard Ford Lincoln.
Damon Westfall
Jeremy (sales) and Rick (financing) were a huge help to my wife and I. I can’t say enough good things about Bozard as a whole, but also Jeremy specifically. Highly recommend them!
Jennifer Putnam
Lee Brewer and Rick Garcia provided top notch customer service! They worked to find my husband the truck he wanted, and helped us pen an amazing deal! We couldn’t be happier! If you want good customer service and people on your side in the purchase of a new vehicle, these are your guys!
Jodi Shelton
Great company to purchase cars from. We have purchased 4 in the last three years. Never had a problem. Everyone friendly and helpful.
Jenn L.
Car shopping is so frustrating, and has a bad reputation. NOT HERE! IF you are even thinking about looking for another car and want honesty, please go to Bozard!! John Ramirez bent over backwards and did handstands to make sure we had a great experience. The whole team was amazing. Car shopping is no longer a negative connotation. For the service and the heart that he put into our car venture, we will be back. -Jennifer L.
Laura Rogers
We had been looking for a mid-size SUV for a while. We found the Mazda CX-9 online and contacted the store. Hayden Lewis immediately responded via e-mail, text, and phone. We decided to meet that evening since both my husband and I work nearby. We had a great experience, walked out the door with the price that we wanted and loved working with Hayden. He went above and beyond any sales rep that I have ever dealt with at a dealership. We also truly enjoyed our finance guy, Rick Garcia. We will be going back for our next vehicle when that time comes and it’s no surprise the ratings for this family-owned dealership are so high! What a great team!
William O’Neill
I was in a bit of a bind with my prior vehicle and wasn’t sure what I’d be able to do. Bozard was fantastic to work with and made the process simple and less stressful. I worked with Ashley and Ricky specifically and they were both great in ensuring that I got into the F-150 that I wanted, along with making me feel great about my selection. I’ve never owned a Ford vehicle in the past but they made me a loyal customer and I’ll definitely be returning to them when it’s time for my next vehicle.
Melissa Danielle
Quick, great, communicative service!
Kristen Maxwell
Jeremy and Rick are absolutely amazing! Not only did they go above and beyond, but they have helped my family with the car buying experience for years. I am astonished at the incredible deals I received on my 2019 Ford Escape. This was made possible by Jeremy and Rick, who are such genuine people. It is always a pleasure to go to Bozard Ford. Why? Because Jeremy and Rick are there! Thank you both so much for all your time and efforts! 5 stars is not enough!!!!! At Bozard Ford, you are among friends!!! Kristen Maxwell
Stan Bentley
I am traveling from out of town. I was able to get a oil change scheduled same day, and out the door within 40 minutes. Extremely professional crew. Exactly what I needed. Also appreciated the car wash!
kenneth sellberg
Seth Evans is fantastic. I was treated very well and my issue was resolved quickly while I waited.
dale schultheis
Scheduled an oil change for 10:15. They took me in a little early and was finished on schedule. Service advisor Matt L kept me informed of my truck’s progress the entire way. Well worth the drive.
Eric Eriksen
Up front and honest. Great service advisors and technicians who are very competent and helpful. All service to my 2015 F350 will be done here in the future.
Kelly Seward
My car buying experience with Bozard Ford Lincoln was exceptional. I started by looking at 2020 Escapes on Bozard’s website. When I arrived at Bozard, Hayden Lewis responded promptly and answered all of my questions. Hayden was off the day I visited the dealership but Brian Mello didn’t miss a beat. My new 2020 Escape was cleaned, full of gas and pulled up front for my arrival. The deal was easy and quick. Special thanks to the Sales Manager Thom Workman and Finance Manager Erik Shipley for helping to make this a wonderful experience.
HW Roofing
Friendly and great service. Had a courtesy vehicle ready for due to all day service work. Helped me get back to work as I need my vehicle to do my work.
Michael Michael
Just bought a new truck and our sales person was exceptional. In addition, the whole process was relatively painless. Our first purchase at Bozard and it went really well. Will update for service dept. In the future.
Estate Rei
I would like to say that this has been one of my best car buying experiences. Hayden Lewis has great attention to detail, extremely professional and provided different options to ensure the best service. Highly recommended dealer and ask for Hayden James if you plan to visit the dealership!
Tina Watkins
Thank you Tom Krell and Rick Garcia for making our car buying experience awesome!! Tom got us the car we wanted at the price we needed and Rick got us awesome financing!! Y’all are the bomb! #bozardford
Joshua Fisher
Amazing service. There was zero attempt to up sell me on additional services; in fact, my service agent postponed some maintenance that would be covered at later appointments. We recently moved to Florida and after trying several Ford service centers, we have found our new regular service location.
Doug Trimble
Bought a new F150 from Bozard Ford with the assistance of salesman Hayden L. Having bought many vehicles over the years, I can honestly say this was our easiest negotiation and purchase ever. Hayden was honest and never pushy and those are the qualities we appreciate. The entire staff that we encountered were friendly and helpful. Highly recommend Hayden and Bozard Ford.
Rick Reckert
Made an appt for 2:15 service of my wife’s 2018 Escape. Looking at oil change, tire rotation and multi-point inspection. Kevin was my service rep and he handled me very professionally and courteously. Car service completed in less than an hour. Great work! Thank you!
Edward Deen
BRAVO!!!! Absolutely the best service team.. Got me in and Diagnosed. Put me in a brand new rental of same vehicle I had. Ordered the part installed and fixed it right the first time.. 5 stars.. PowerstrokeFord #1
Michelle Todd
Above and beyond. Communicative, accommodating, sparking clean car when I picked it up from service. I drive from Jax to purchase and service our Fords and Lincolns.
Sarge Paulsen
Best Dealership in Florida 100% I am on my 2nd New truck in 3 years and My New truck buying experience was so easy it blows my mind. Thanks Letti and Bo for Providing a great Sales team ( Zack Gibbs ) to make it as easy as possible.. Sarge
Rick Laney
Fast and courtious service. They had everything ready when I arrived.
Linda Peoples
They are fast, courteous and doing everything they can to keep customers and staff safe from covid19.
The team at Bozard was nothing short of AMAZING! Tom Reinard hit it out of the park with our trade in and made this a deal we couldn’t refuse! Zach and Sheryl rocked as our sales people!! We will only buy from Bozard from now on!
Hogg Wilded
Great bunch of folks. They do real fine job with a smile.
Sherry Juarez-Laks
Service was top notch. I had an appointment, my service advisor had already researched my warranty and had everything in place. They kept me updated on the progress of the repair. Everyone was professional, polite and helpful. It was a bit of a drive for me over my local dealer, but well worth it.
David Neal
Had spray in liner for new F250. Billy was awesome in Accessories.
Jerome Johnson
Great friendly professional service
blake fugatt
Went to Bozard instead of my local dealership who was giving me the run around on getting my 20 ford ranger into the shop because the transmission was jerky and they took the truck in minutes To get it worked on and called me to let me know how the new transmissions work and avised me that they test drove a new ranger on their lot as well and I need to just drive it for a little while And come back if I had anymore concerns/problems definitely will be back for all my service needs everyone that was there was friendly and very helpful Thanks justin and the 2020 ford ranger
Brian Steiner
The service was awesome and they took their time to talk to you about your car so you could understand everything.
Ernie Amar
Bought my Ford here and they continue to service it. Th staff is great and friendly and the service department is wonderfully trained and efficient.
Sam McVea
The penical of a car purchasing experience. Jim Duran is an elite salesman. Thanks guys.
Alwaz Wright
This was the best car buying experience EVER!! I went in to look at a car I saw on line. I explained that I wanted to trade my 2014 for a 2017 but wasn’t sure it would be possible because I still owed on my 2014. They asked, how much could I put down and how much more a month could I afford. I knew my payment would be higher because it was a newer car with 20,000 fewer miles but my budget could not stretch much further than I was already paying. I gave them a dollar amount to both questions. The Finance Director went in the back and started working the numbers. Before long, I was driving out with a newer car and payments $0.80 cents less than I offered. It was AWESOME!!
OPEN HOUSE OPTICS 904-505-3310
Another great purchase from Bozard Ford! We finally traded in our F150 with 207,524 miles on it and bought…you guessed it, another F150! We are so happy with it and we are very happy with everyone from our salesman to the finance guy, all the way to the trade-in manager. The service is what keeps us coming back!
William McIntyre
Fast & effortless buying experience; fair prices. Extremely friendly and professional employees.
Sue Horton
Don Wenner Sr
I have enjoyed excellent service here at Bozard Ford. I usually deal with Dawn in the Service department and she earns a 5 star from me! These folks have taken great care of my truck ever since I moved to town 4 years ago. I highly recommend them!
julia david
We bought a vehicle at Bozard in 2013 and that is exactly why we came back today, because we were treated very good then and today as well. We’ve been recommending Bozard ever since 2013 and will continue to. My husband got a beautiful truck today and in 4 years or so when I’m ready for another vehicle we will be going back to Bozard for that purchase. Today’s trade was a 2014 Mercedes E class that my husband dearly loved and washed and waxed every week for 5 years, so believe me it took an awesome vehicle to replace it. Everyone there is above and beyond any car dealer I’ve ever been to. I could say many more good things about the whole experience but hey just go check it out yourself…you won’t be disappointed!
Ed Washington
We are extremely satisfied with our new 2020 Expedition. Greg Steinberg was a tremendous help in our purchase!
Rc Toonk
We use to take our cars (4 of them) to that Ford dealership on Phillips Hwy close to the avenues mall but after many disappointments we decided to try Bozard and we were very pleased with our decision… Customer service GREAT & they finished when told. Price is ok but what uexpect from dealership. Nice to be offered loaner car when we had 2 different repairs that took a couple of days…
Doris Graves
Very pleasant wasn’t pressured just an enjoyable experience. We went to several dealerships in Jacksonville an Kingsland GA. but came back to buy here. Thank you Luis
Daniel Leforge
First and foremost, I would like to recognize a few individuals for a job well done. We are from the Orlando area trying to find a specific kind of Ford Expedition. I called Bozard Ford Lincoln and spoke directly to Adam regarding a 2019 Ford Expedition they had in their inventory to purchase. My wife and I conducted our business negotiations via a phone call with Adam and we came to an agreement over the phone. We drove up to St Augustine that afternoon and when we arrived we were met with professional kindness and everything plus as we agreed upon. We were immediately introduced to Alex and he started the paperwork and going over the 2019 Ford Expedition in detail. Alex did a great job of assisting with our questions and concerns as we went through the vehicle. Once this was completed we met with the Finance/Business manager, Rick and completed the purchase process. Rick was awesome and very knowledgeable and professional with closing the deal. This was truly a great experience with buying a vehicle. KUDOS to these 3 gentlemen for a job well done.
Luke Fulmer
Great buying experience!!! They were nice and helpful in every way. Ive bought a few vehicles in my lifetime and this was by far the fastest sales experience I’ve ever had. Service experience has been mediocre. I had some transmission problems in a used sierra I bought from them a couple weeks after I got it. Took it back to them for them to fix, which they did, and pretty quick at that. But I had to talk to 3 different ppl to get a rental or loaner. A week ago it threw a check engine light and had a service this and that pop up on the info center. Took it to them for them to tell me there was nothing they could do. Not what I wanted to hear considering I live an hour and 15 minutes away.
Jerry eker
My Ford Expedition needed warranty service to the shocks. Appreciate the service and support provided by Matt and his team.
Ron G.
Good place. Two years of service on my 2006 F150 and my 2008 jeep. This is a repair place that takes care of just about every thing on both autos. Good mechanics, service writers and the coffee is not bad either. Try them out for yourself.
Vineesh Crawford
Great service!!! Jeff was very great to work with!
Lynne McDonnell
Angela got everything coordinated and had me and my F150 back on the road! Very professional and patient with all the questions. Thanks!
Bayne Davis
“The Quick Lane at Bozard is AWESOME!!! You can schedule you service online, show up for your appointment and they get you turned around “”Quick””! I have a Jeep Wrangler and visit Bozard to get my oil changed. Always service with a smile!!”
Greg redpath
I only have one comment “these folks take care of me”. I almost feel that they look for issues in order not only to keep me satisfied but to make my vehicular the best it can be. Beyond the issue I brought it in for.
Carlos Farina
Heard a grinding noise at 5pm on a Friday, brought it in, Sondra took me right in, they diagnosed that it was a wheel bearing issue.., they had my truck ready early Saturday morning.. GREAT JOB to the ENTIRE team!!
Maryellen Bear
Great service by knowledgeable associates. Excellent communication.
Barry Dingmon
The team at bozard ford are second to none! The sales team treats you like family. The service department goes above and beyond any expectation I have ever seen Thank you for always being the best
Mark Patterson
Even with these trying times – Bozard Ford provided by far the best car buying experience ive ever had. Hayden Lewis – Internet Sales Manager was fantastic to deal with – was very responsive and hel;pful and got me the truck ive always wanted. What was also very impressive was the precautions put in place at the dealership to combat COVID19 – it made me feel safe and that these folks really care about their customers – well done to all the team at Bozard Ford and Thank you!
Sam Prokop
Amazing car shopping experience with customer service second to none! If you are looking for a new (or used) vehicle, make sure you stop by Bozard Ford Lincoln in St. Augustine. Our service team included Bobby Rebb, Ricky Dotson, Andy Harris and Tanya Tomanek. Bobby listened and found us the perfect vehicle. Tanya showed us how the features worked and surprised us with a date night gift bag, which was so thoughtful. Andy and Ricky made sure the sales and financing piece went through smoothly. I never thought I’d say this about car shopping, but what an incredibly fun experience! I love my new Lincoln Corsair! Thank you Bozard team!
Rebecca Lindgren
I can’t thank Burt Mattman and Gregg Steinberg enough for all of their help with purchasing our Expedition! From the minute I expressed interest to the second I drove off the lot, they answered all of my questions within minutes and made the buying experience the best I have had yet. Thank you both for all of your customer service and knowledge. You all exceeded my expectations and changed my view on Car dealerships. It was 100% worth the drive from SC. Thanks again! 🙂
Danny Yakel
Service department was great!! Always friendly and got me out of there pretty quick.
Brandy Roberts
“The only car buying experience I’ve ever had without feeling like I was dealing with a “”car salesman.”” You know the ones. Bozard has a nice relaxing approach and you don’t feel pressured. That’s key for me. If you come at me like that I’ll turn and run and buy my car from a vending machine if I have to to avoid it. They are confident in their product, comfortable and easy to work with, and their service department is top notch.”
Jody Papalia
These guys are great!
Angelo Vespi
Every service adviser I’ve worked with has always been great to deal with. Top notch service with top notch people!
Dwayne Davis
The level of customer service I received at Bozard Ford Lincoln was exceptional. My service advisor, Ashley Poole, was on top of everything that was going on and kept me abreast of the same. I believe I am now a Lincoln owner for life.
Lou Smith
“This was my first time using the Bozard’s Ford service department to service my new truck I had recently purchased from Bozard. Even after several “”hiccups”” that were NOT the service departments fault, they still dealt with them with a quickness, were upfront with me, faced them head on, and more importantly resolved them. My service was completed well ahead of schedule and to my great satisfaction. Sonya Miller and her team not only rocked, they have earned my business, me and my family will definitely be back with our vehicles.”
Teresa Higgs
I had a great experience, they were very quick to find the issue and fix it in a timely matter
Linda Van Dyke
I worked with Alek and Piper and they were both very helpful. Everyone in the service department were so friendly and helpful. This was the first time I’ve been to the service department at Bozard Ford Lincoln and I will definitely be going there for all my service needs.
Leslie Mulherin
Angela was very helpful in explaining the order of services I needed and why. Even though it was the end of the day when I dropped it off she never made me feel rushed and she and Stephen Mercer – the tech who happened to be standing nearby went above and beyond to answer my questions. Even before I made the appointment, I talked with a service advisor named Mike who also was knowledgeable and explained my options. I never felt pressure. Pricing was very reasonable for the work done. Thanks Bozard Service!
Walter Weaver
Service department was/is helpful, courteous and most professional. The overall experience at Bozard Ford Lincoln is not pushy or overbearing. This the second vehicle I’ve purchased from Bozard and I hope it won’t be the last.
Cameron B Ford
Very friendly staff. Would recommend for anyone looking for a Ford vehicle in and around St Augustine, Florida.
Philip Keithley
I was on a camping trip to Florida when I needed an oil change. I stopped at Bozard Ford and they took me right in. I was able to unhook my trailer in the parking lot and my wife waited with it while I sat on the waiting room. The service writer was very good, knew what I needed, and made sure everything was completed quickly and to my satisfaction. I was back on the road quicker than I expected.
Lori Cona
I was told it would be an hour for my 52,000 mile service, but they were done in less! Great experience, again.
R Fox
The good- Well trained and competent mechanics. Fast too, my car was diagnosed in a day and fixed in three days total. Another shop had my car two weeks and could not figure out what Bozard did. The only reason I did not give five stars, was I was charged double the price of what a Ford part goes for and labor is very expensive. I would recommend them to fix your Ford you be ready to pay a premium.
Kara Armstrong
Thank you thank you thank you! Patrick Robertson and Rick Garcia for going above and beyond to help my mom get her new 2019 Mustang! Patrick worked with us for months on the purchase of this vehicle. And came through with nothing less that superb results! Rick financed it and was excellent as well! Thank you guys for taking care of my mom:)! As a cancer survivor this was her dream car! And they made it happen!
Alennys Taveras
Great service! Great experience! Bob is awesome! So happy with my new Aviator!
Kym Ball
This dealership is wonderful. Purchased my vehicle here and decided to drive the hour to them for service. From the minute I pulled up to the service department, they were very polite and assisted me with everything. My service adviser Mary was knowledgeable and worked through my concerns with my truck. My repairs were going to take a few hours, so they sent me on my way with a vehicle and told me to go enjoy my day while they took care of their concerns. Once the repairs were completed they called and explained everything to me that was repaired. Explained again when I went back in to pick up the truck. From the very first phone call to this dealership on my purchase and through my service experience, they are above professional and caring. A truly excellent dealership that I highly recommend.
Lora Caudill
Thanks for the hospitality. Looking forward to patronizing the restaurant soon!
Joanne Segnit
A trying day of splitting a tire on 95 and waiting over 2 hours for a tow…got 4 tires and alignment and am happy service rep. was willing to stay a little longer for me to get my car…thank you. ( sorry cant remember her name and didnt grab her card)
tim karr
Got a great deal on a new truck. Everyone was extremely helpful. Did the whole deal over the phone and via text. Brought the truck to my office and everything was as stated. Maybe some day I will actually see the dealership.
Paul Bateman
Great people and service. They got me in for a couple issue and fixed it the same day. Jena in sales is amazing and goes the extra mile to make sure your new car experience is too notch. Will be back to buy another car from her.
Crystal Strickland
Brought our F150 truck in for a recall, also had a rear adjustment done. Experience could not have been better or more pleasant. Alex was very personable, nice, fun to talk to. He took great care of us and our vehicle. We took our truck to Bozard because that’s where we bought it from several years ago. Generally buying a vehicle is not a pleasant experience, but we remembered Bozard made it less stressful and appreciated their efforts. We tend to keep our vehicles for a long time, but when we are in the market again to purchase, our first choice would be Bozard.
Strictly Business
To The Point: Cool Dealership-Friendly Staff-Great Inventory-Good Follow-Up/Customer Service Details: We went to Bozard because they seem to have the best inventory of what we were looking for. Bozard’s Sales Rep, Alex K, was great. We did not have an appointment yet he took a lot of time working with us on our specifications and pricing. He was very patient and ultimately found us exactly what we were looking for. Blake T made the financing piece easy and found as many rebates as possible for us, which was greatly appreciated and definitely helped with the bottom line. However, the Ford Credit rate was a bit high so we ended up re-financing through our bank for much lower. Before bringing the truck home, we opted to have the spray-in bed liner added and glad we did. That too was easy and completed by the next morning. It turned out very professional looking and one would think it was factory installed. Highly recommend having Bozard do it! The only (minor) blip was after the sale. We had some follow-up questions and reached out to Alex and Blake. It took a while, but Blake got back to us and was extremely apologetic for the delay. He answered all of our questions and emphasized that Bozard wants to ensure they provide great customer service, not just before and during the sale, but after as well. We have not had any routine maintenance done as of yet so we can’t speak to that piece but will update our review once that happens. As it stands right now, we would buy from Bozard again and highly recommend them.
John Norrid
Natasha and the Bozard Service Team are great to work with!
Christine Remsen Cooper
Worked with Tanya to get my Aviator. She was awesome! Great experience!
My service rep Alex was a pleasure to deal with – courteouse, professional, and pleasant. And my vehicle was ready ahead of schedule!
Katherine Barr
Everything went so easy. From the management to the seller was perfect. No pressure at all.
Vivian Smith
These people are the best. They tell you what’s wrong. They fix it and if it breaks again within weeks they fix it again without a charge. Most ethical business I have used.
April Norman
Ashley was amazing! So easy to work with and very accommodating! She Made our buying process a smooth one, and we are happy with our purchase! We will definitely be doing business with Bozard Ford and Ashley again!
ron smith
Great service personnel although quite pricey
Oonna Hueck
We are very pleased with the service we had done on our 2014 Explorer. Our service representative, Jeff Sparks did and excellent job of getting the repairs scheduled and completed quickly. I would also like to note that the overall experience with the Service Department is excellent. All Bozard employees that I encountered at the Dealership asked me if I was being taking care of, rarely do you see level of customer service anymore. Excellent Job Bozard. Mike Jones
Ingram Marray
Went in there about 2 weeks ago to test drive a Ford Explorer Platinum. I was immediately greeted by Andy, who grabbed the keys and allowed me to test drive a combination of highway and city. After that we talked numbers before meeting Rick and Patrick. Ultimately I was not ready to buy, so I left. I knew it was the car I wanted but I drive close to 300 miles a week, so a Highlander, which is a bit more fuel efficient was also part of my decision. I took a week to work it all out, running numbers, reading reviews, etc. During that time Andy never pressured me and never bombarded me with calls like the sales people at other dealers tend to do. He gave me the space to work it all out. When I was ready I sent an email to Andy and Patrick about the price I was willing to pay for the flagship Explorer. A few days later they met my asking price. Andy also got all of the dealer options I wanted like tints, all weather mats, and mud guards at no extra cost. Financing was hassle free. Rick took care of that. Very smart guy. You could tell he has been doing this for a long time. Got me a fair deal on the ESP for maintenance and parts. So for the next 100K miles I don’t have to pay for anything outside of dents, tires and battery. Ultimately, I’m extremely happy with the Explorer. Bozard’s service was excellent.
Rick Cozby
Wow. At 58, I never thought I’d be gushing about how cool it was to buy a car, but here I am. Picked up an Aviator from Bozard last month. It was so easy it was scary. Whole process took less than an hour, they paid top dollar for my trade, showed me all the ropes for all the gadgets and I drove off after paying $0. I’ve been looking over my shoulder for the past month waiting for the shoe to drop, but nothing. Today, I got the first bill in the mail, and it’s exactly what Bozard quoted. Just a regular bill, no coupon books or other pains. Just the way it should be. #LoveMyLincoln
Johnny Lloyd
I would like to thank John, Letti, Blake and the rest of the Bozard team. It’s rare now a days to trust someone with your budget and they find you a vehicle that exceeds your expectations. I appreciate your hard work and you have definitely earned my future business.
The customer service and overall experience was amazing. Alex helped me and was on point throughout the entire process. Kudos to Alex and the Bozard Lincoln Team!
Rebecca Hamilton
I’ve purchased my last two vehicles from Bozard. I love my Explorer and I and love the feel of community and family I get at this dealership. They have a wonderful culture when it comes to customer service. I drive from Jacksonville to St. Augustine for all my service because of the way they treat me and my vehicle. I highly recommend the great folks at Bozard.
Nick Holtz
Great experience with the sales team. Burt and Greg were both great and worked hard to get me the best deal possible. Management also did a great job and very clearly wanted to earn my business and make sure I walked away happy. I also worked with the parts team while I was there. Billy did an amazing job (even after the purchase was over) and bent over backwards to get me taken care of. Overall I have nothing negative at all to say. I’ve purchased many cars in my life and this was probably one of the best overall experiences I’ve had. Car buying can be extremely frustrating and stressful. I will say with the team at Bozard it was very easy. I will certainly shop there again in the future.
Don Keith
My wife took my truck in to be serviced. What a great experience we had. I have NEVER been treated this well at a dealership before. My Service adviser was Piper Ciaramella. What an awesome person to deal with. She took care of everything that asked to be done. Since I was out of town, she kept me updated by phone and email. I have NEVER received this kind of service at a dealership. They have definitely earned my continued business. When it’s time for me to buy a new truck, I will definitely start at Bozard Ford. They will get just about all of service work. Thank you Piper.
Bryan G
Alex and his team did a great job servicing my expedition.
Dina Bickell
The staff was professional and friendly. We thought we needed a new battery and were prepared to spend the money. They checked our battery and said that it is fine! They explained that because our car sat for a week at the airport, it would not start. We were impressed with the honesty and integrity of the Bozard Team’
brenda ballinger
Seth made purchasing our Ford Edge so easy!! He was very patient, listened to what we wanted AND beat the other dealership in price and more features!! Plus they brought the vehicle to us and we signed the paperwork at our house. Easiest car buying experience we’ve ever had!!! Thank you
Cliff Jakes
I purchased a new 2020 F-150 and had problems with the backup camera working periodically. Bozard order a replacement camera and is coming to my house to install it. I live in Jacksonville 40 miles away. Talk about customer service. Unbelievable this is another reason I purchase my vehicles at Bozard.
Matthew Taylor
Salesperson was not pushy and staff understood our hectic schedule. We were helped in finding the right truck and given the keys to test drive as much as we wanted to go. They worked on financing and price until it was in the area we wanted. Huge selection of F150’s.
Ricky Webb
Great service and caring employees
Edward Slavicz
My 2018 Ford Escape is a good ride, however on occasion I would experience a rattle upfront. Dawn, my service adviser, had me take a ride with Russell, the service tech who takes care of this issue. Russell was able to pinpoint the problem and make the repair. Thanks to both of them for not just writing up a ticket. The test ride was the key to the repair.
Shawn Dennis
Go see Bob at Bozard. Great sales group we just couldn’t come to an agreement on a price though.
Rick Carroll
Great service and experience.
Taylor Byrd
I’ve been dealing with Bozard for about five years and would say they are just average. Some of the service advisers are outstanding (five star worthy), but then there are some that are one stars. I recently went in to purchase a vehicle and test drove a vehicle that had been sold the previous day which means it wasn’t available. Overall I feel like this dealership cares more about growing then developing customer relationships.
Ryan Moore
Had a great experience buying a used truck from Bozard Ford. They were very helpful in finding the truck that met my needs and working with me on the price. They let me take an extended test drive to make sure the truck was to my liking. I had already arranged my financing and was not pressured to use their own. The whole process was very smooth low pressure and organized. I will recommend Bozard Ford to my family and friends!
Chip Levy
quick lane service was just that, quick. I had a nail in my tire and I was out within an hour.Thanks for the good service.
r2k Midnight
I believe they went above and beyond! the person that serviced my truck was awesome. He vacuumed it all out and washed it as well. The Service Advisor that drew everything up on the work order added only what I wanted.He didn’t force anything I didn’t need done. I wish this place as closer to home. A+ service
Claudette Croteau
Just traded in my 2010 Ford Escape for a 2018 Escape! This is actually my THIRD Ford Escape! Tanya was wonderful and very patient as I weighed my options! All went smoothly. Love Bozard Ford! Best customer service around!
Deborah Klix
Patrick Robertson was great in getting the car with all the options I wanted, he got me a great deal. Rick Garcia in financing made that part of the process great, no pressure and got me a great interest rate. The helped me with no pressure and I felt comfortable going there.
Cruz Belardo
ne vio
They are very very unprofessional and don’t do anything to help you out. They will trust numbers her and there but it ends up the same no matter which way. Was so frustrated w the bosses response to working a deal I ended up just walking out.
Sheryl McCormick
I always have my Ford serviced at Bozard Ford Quicklane. They always treat me with respect which I appreciate as a single woman. They explain everything but not in a condescending way. Also, they never try to upsell me either like oil change places usually do. They offer a very nice waiting area with some complimentary beverages, a few public computers and a game board to use while they service your vehicle. I think if you give them a try, you will be a repeat customer as well.
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