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Brandon Nissan in Tampa, FL

Overall Rating 3.8 out of 5
232 Reviews   Write a Review
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Nissan Dealer

9920 E Adamo Dr, Tampa, FL 33619, United States
nissanofbrandon.com
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+18133657144

Company description

Nissan Dealer Tampa, FL Near St. Petersburg | Brandon Nissan

Brandon Nissan is your new or used car purchase, loan and maintenance resource center, so don’t hesitate to visit us in Tampa, Florida near Bradenton!

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All reviews:

EDUARDO CRUZ
Most recent visit rep was good drop off area looked like it could use a clean and a update no one greeted me at arrival so it was confusing on what had to be done or where to go so far the repair is good I’d say to soon to tell for a gasket change especially because area that was leaking wasn’t cleaned so I have to clean and wait and see if it continues to leak after picking my car up it had tree sap on it and it looked like it sat through a sand storm note my car is garage kept I felt for having one of nissans sport cars treatment over all could be better and cars should go through some type of clean especially if you park it under a tree also almost forgot the dirt left behind on the door trim panels by the tech made me feel like he rolls in dirt before going I to the car I took the time to write all of this on my break time by the way I almost forgot the vinyl wrap on the shuttle doesn’t allow the driver to see around him making a danger
Kristina Kendall
Very happy with our experience with Paul Cruz at Nissan brandon! He was helpful and not pushy at all which means a lot when making a big decision!
Shellie Bowdoin
We had a good experience buying a car from them. It started out a little iffy with the salesperson going in and out with every request. But, once we voiced our specific desired model and how much we wanted to spend to the management level we received a fair offer that we accepted. Our papers were quickly processed and we were off the lot with our car.
sugeiris Torres
Horrible! Very disappointed with this dealership service dept. I made an appointment for 8:30 am made it there and was told some was going to get back with me in a few hours to advise what was wrong with vehicle. I waited until 4:30pm to call and they let me waiting and sending to voicemail a couple of times until finally the tech tells me that they were working on my vehicle at that time. Arrived at the shop and paid for my deductible. The air fan needed to be replaced. When I think I am leaving the tech comes and tell me the battery is dead. This is the first time I have ever had any issues with the vehicle battery (that was not what I took the car in for) then they try charging me 160.00 for a new battery. I seriously think they switched the battery on my car and gave me an old battery…. will never go there again! Few months before this, I took the vehicle to the infinity who did an inspection and never stated something was wrong with the battery.
Jessica Soros
Paul Cruz was great to work with. Made the task of finding a new car more enjoyable and was transparent throughout our encounters. I had a rental car and he even offered to drive my new car to the Enterprise to meet me with my rental to drop off so I didn’t have to walk/Uber back to the dealership. I recommend working with him!
J.A. Kinsey
I was referred to Brandon Nissan by a friend bc I was in the market for a new car. From the moment my mom and I arrived we received subpar treatment. From the cold, no-name reception from Tony T. (whose name I had to request bc he neglected to even introduce himself or ask our names) to the lackluster 8 minutes of conversation about what we were looking for before bringing his equally lukewarm manager over, this experience left us saddened and stung with the realization that they took one look at the car we arrived in and our race and assumed we probably couldn’t afford a new car. I am the LAST person to throw in the race/ethnicity card, but after seeing them warmly greet 2 other ppl of different ethnicity I sat there dumbfounded and disheartened. I will be writing to the Nissan corporation to complain. The treatment at Brandon Nissan made me angry, but what really angered me was seeing my mother cry as we drove away. We went to another dealership only to find that Tony T. had neglected to return my mother’s license!! I called them to request that they fax a copy to the other dealership and we receiveda blurred out copy that was certainly representative of our prior treatment. Fortunately, 3 hrs later we were driving home in our new Nissan Altima from Jenkins Nissan in Lakeland with smiles on our faces as we received positive and kind treatment from Francisco C. and Rachel K.
Joey Fogel
“The sales and finance staff at this place clearly need better training. I walked in with a pre-qualification looking for a used car at a specific price and payment range. Looked at a few cars and repeatedly asked for pricing, but was only told it was close to the payments I wanted to make, not once did they disclose the actual price of the car. My fiance liked it and we were assured that the price was close to our budget. We sit down and the sales guy brings back a piece of paper with payments $100 over my max budget I’m willing to pay.. why would you even bring that back to me knowing my budget?? Then they try to bring it down by 75 dollars, which is still over my budget by 25 dollars. They blame the bank, but the bank doesn’t control the pricing of their cars.. I was pre-qualified for a 2.65% rate, so clearly it wasn’t the bank, they were just trying to sell me a car way out of my price range. I decide to walk and then they try to bait me to sit back down promising my original budget.. I left and they still call me to “”try and make this deal happen””. It’s obvious Brandon Nissan cares more about sales than they do about people, the owner should be ashamed. Don’t ever shop here.”
Sweet A G
Went to Nissan at their Brandon location to get the car serviced. Everyone was polite, there was only one young man who did not wear a mask. Anyway, they did a good job and replaced two worn tires. It’s expensive, but everything done was necessary.
Nery Arroyo
Buying a car? Looking for a stellar experience? Looking for the right salesperson? Look no further, I have the right guy for you….PAUL CRUZ!! My husband and I came to the dealership looking at Pathfinders and Rogues. Little did we know that God orchestrated the right people at the right time. Paul came walking out and our car shopping experience started. He was SO informative and professional. When we were getting ready for the test drive he knew the 2021 model inside and out, pointing out features that we weren’t even aware of. You can tell he takes pride in his work. We ended up purchasing the 2021 Nissan Rogue and adding a few additional components. When I say that Paul Cruz was amazing to work with, I mean it. His professionalism and sincerity is something you don’t find on an every day basis. He was such a blessing through the whole ordeal and I know he’ll continue to be successful because he’s just different! Remember the name…..PAUL CRUZ…..even if you have to schedule an appointment with him, it’ll be totally worth it. And yes, everyone else (financing – Eddie, Service – Keith) was amazing as well. The Nissan Brandon Dealership has top notch customer service!
Gary Whitehurst
Every visit I’ve had here the staff has been courteous and attentive, very professional. Appointments are on time and one of the most surprising things was that their services are not out of line price wise with a lot of other independent places. You are getting quality parts and technicians trained specifically to service and repair the vehicle you bring in. We needed new tires on my daughter’s car on a recent service visit and I went online and checked tire prices and could not beat the deal they gave me on 4 new good quality tires mounted and balanced. I must confess I was very surprised. I would definitely recommend you check them out, especially if you own a Nissan vehicle.
Pattie Rivas
Loved the service. Paul did an excellent job helping me pick out the perfect vehicle. Everyone took their time I never felt rushed or pressured. Look for Paul Cruz when you want the most amazing service!
Ashley Wurst
I can’t say great enough things about Brandon Nissan. It was the best experience I’ve had thus far on my journey to buying my first car. Rafael was absolutely incredible, knowledgeable and personable. He was determined to fight for me and not let me leave without the car I wanted in the price range I needed. Thanks again Rafael! Will definitely be buying from here again in the future
Darrell Maxwell
The staff and team members along with the supervisors were always in touch informing me of the progress their diligence and professionalism was above and beyond reproach along with their technician knowledge was immense awesome team keep up the good no great work
Deja Cool
This was the absolute best experience with a car dealership I’ve ever had! They were helpful and went the extra mile for me to leave with my car!! Paul Cruz is literally the best!!!I everything I asked for as far as monthly payments and the type of car I wanted, he found for me And I absolutely love my car! You guys are awesome!
Pansy Bruce
I had a great experience with everyone there. Super friendly staff with no pressure. Paul Cruz was so friendly, professional, and helpful. I definitely recommend working with him. Honestly one of the easiest car buying experiences I’ve had.
dominick wilkinson
If I could give these people a negative star, I would! Amazingly horrible service all around…and not the first time it has happen. Do yourself a favor and take it to someplace else if you anything more than an oil change!
Clayton Lancaster
I had a great and refreshing experience at Brandon Nissan. My advisor Thiago was very thorough and upfront with the issues my car was having. I was in and out in under the estimated time I was given. I will be 100% bringing my vehicle back to Brandon Nissan for any future services.
Kevin Lacatena
I had a great experience with Leo who helped me purchase my Nissan Armada. Leo went well above and beyond to make sure the process went smoothly and was a pleasure to deal with. I HIGHLY recommend asking for Leo if your looking to purchase your next vehicle, he’s the best!
poopnose0625
I went in to test drive a used Nissan rogue advertised at $12,000. When I got there I was told it was actually $17,000 and the radio made an ear piercing pop every few mins. I asked if it would be fixed and was told I would have to pay extra to have it fixed. I asked for an estimate for tax, tag, and tittle so I could go back to my bank for financing and was told I would receive an email estimate in about 30mins which never came.
Rich Richer
I went into the car buying process totally fearful and expecting a hassle. I met my salesperson Paul Cruz and immediately felt very comfortable. He was very easy to talk to and answered all my questions. He spent a lot of time with me showing me all the features of my new car, which I appreciated. Thank you Paul and Brandon Nissan
Susan Baker
They provided my husband and I a loaner while our Nissan Altima is being serviced. The staff was very helpful and Keith was very courteous.
Xiomara Oppenheimer
My first visit with this Nissan dealership since coming from New Jersey and arriving in Florida. I have to say, I was very impress with the exceptional customer service I received from my new Assistant Service Manager Chris Terry. Chris took the time and interest on my concerns on my 2001 Max, yes I said it, 2001, It’s held up this long because of the exceptional service from day one with Nissan Service department. Chris has the same quality of expertise and communication skills I received in New Jersey. I look forward to continue doing business with Chris and Nissan, Brandon until I need a new vehicle. Nissanforlife😎
Jewell Cartales
Awesome. Plan to be there for a long time but other than that, they are great to work with. Highly recommend. Deondre and Brandon are awesome. Purchased a car.
Jerome Cooper
So I’ve been without a car for a year now I’ve saved up just to come and buy a new one. So what I didn’t know or plan on was finding a great guy like Paul Cruz at Nissan of Brandon! Man the guy is a beast, I put in application on Thursday talk to Paul on Friday and he stayed in contact with me daily all the way up to the purchase and deal was sealed. I told Paul which car I wanted and that’s the car I got but what I like about Paul is he asked is that the car you want I said yes he said say less. He didn’t pressure me to look at any other car or say you sure you don’t want to look at any others he took the plate and hit a home run. He got me my car and a great deal with a great interest rate. So if anyone is looking for a car look for PAUL CRUZ at Nissan of Brandon the guy literally showed me the proof was in the pudding! Thank you so much Nissan of Brandon for having my man Paul in place at the right time ! Thank you Paul !!!!
Cindy Faught
All the staff were very helpful and courteous. I especially appreciated Matthew Housefield. He was so helpful and patient with me . I could not have asked for a better experience. Thank you all. I am very pleased with my purchase. I highly reccomend Brandon Nissan .
Jim Brickwall
“A sales man tried to aggressively pressure my grandmother sign for a vehicle that was a few grand over priced saying that the original price was for first responders which “”was in the fine print.”” After re-reading the fine print, there was nothing saying anything about the price for first responders. After refusing to do business with this sales person my grandmother walks away and this sales person chases her trying to still make a deal and blocks the door while my family is trying to leave. Proceed with caution and don’t let them swindle your elderly!”
Valerie Rotunno
This place is fraud. The don’t honor their advertised sales prices. They say whatever they need to get you in the door. They make up fees while trying to work a deal. I was told there was a $2,000 reconditioning fee when the paper in front of me said $986. They don’t like when you call them out either. Don’t waste your time!
Carmen Pantano
My sales man Leo was great. I almost forgot so brandon Nissan has an area called Owner Loyalty. Nikki which is the manager is so……professional and dedicated that is amazing. Since I bought the vehicle she has called to ensure that ever with the vehicle was good and that I didn’t need any assistance. Thank you Nikki and Leo. Great Job!!!!!!
Elvin Morales
Bought a used vehicle used that passed a supposedly inspection that it’s charged on the reconditioning fee over $800, the morning after turn on the a/c and doesn’t cool and it has security nuts on the wheel with no key. The dealer doesn’t wants to take responsibility. The night when I bought the vehicle temperature was low and the seller insisted on turning on the heat.
Michael Kasarda
I was a drive up with no appointment and an issue. It was resolved quickly and got me on my way. Great job.
Sean Spaniel
TLDR – expect the price to be increased at the dealership with fees piled on and an extremely low trade-in value. My wife and I had an interesting experience at Brandon Nissan that other people might find very useful and give you an insight into their sales tactics. The first red flag was offering us $12,000 trade-in value for our car which KBB had at $17,400 trade-in value. After we pointed this difference out, they increased their offer to $15,600 and said they were doing us a favor because the auction price for our vehicle was around $13,000. The second red flag was the price. Online the vehicle was listed at $19,525, but at the dealership they quoted us $21,000 and some change. The sales staff told us the online price includes maximum discounts that don’t apply to everyone. The third red flag was was the $900 vehicle reconditioning fee. So the overall price of the vehicle with taxes and fees, that was listed $19,525 online, was closer to $24,000. Obviously, we were not enthusiastic about the huge price difference, so they pointed out that it would only be $200/month payment for a 6 year loan. They tried really hard to sell that to us. Yeah…you got that right. Paying 200/month, for 6 years, for a car that is only worth around $2,000-$3,000 more than our trade-in. We said no, and offered them our car for the $15,600 trade-in and $4,000 cash on the spot. We were expecting a counter offer around $6,000 cash, however they had a little meeting in their back office, came back and said they couldn’t do it for less than $8,000. We walked away. 2 stars because their sales person Thomas was great.
Doris Swift-Abner
Mike Ortega, Scott Ferrera and Brandon Leiss were very kind, knowledgeable, professional and treated me and my daughter with deep respect. This was the best interaction that I’ve ever had when purchasing an automobile. I’m 75 years old and have bought a lot of automobiles. They are the best!!!
Marie Powell
My assigned service provider was very informative and professional. He did an excellent job communicating services needs and stages of completion.
Daphne Johnson
I took my vehicle for repairs think I will get my fuse replaced because none of my chargers work in my car, shift gear doesn’t work, horn doesn’t work without me using the horn and then pulling over to turn car off to stop the horn from beeping but then the sales rep Ray informed me that I had a bad airbag sensor. How does that happen I ask, my car is 3 yrs old with 60k miles. Why so many issues for a new car and yes the car is out of warranty. He said it will cost 1950.00 to repair everything. I decided it is time to get rid of this lemon. I should have reacted sooner but maybe naive, didn’t know a brand new vehicle could be a lemon. Reached out to their corporate to express my concerns as advised. I informed warranty expired and these are some pretty major issues for a veh on 3 yrs old as agreed by the dealership and the 3 other dealership I spoke with when I decided to find a new car. Nissan. In Brandon was helpful and even set me up with the manager to assist me with purchasing a new car, I felt confident in Nissan and said ok, there is light at the end of the tunnel. They will fix these issues, I will trade the car and get another brand new Nissan. I received a call today after about 3 weeks that there is nothing Nissan can do for me and my warranty is expired, we knew that day one. My point is the airbag sensor. The service rep said if you are in a car accident your airbags will not deploy because of their defective product. My safely and my family’s safely is not worth 935.00, are you kidding me? Talking about some bad publicity for Nissan. Someone in that corporate office needs to see the big picture. What an opportunity to create a Wow moment but instead you lost a customer.
H Lynch
I keep bringing my Frontier and G35 here because of the high quality, honest, fair service Ray Austin gives. He makes having the dealer actually service my vehicles easy, even for just an oil change.
amanda knight
The sales associate Jonathan Quiles was fantastic! He was very knowledgeable and very helpful. I would definitely use him for my next car and would recommend him to anyone interested in buying a car.
Mario Rodriguez
As always Keith was in top of his game making sure that I was taking care and recommend it what my car needed and not adding services that my car didn’t needed it just to make a couple bucks in commission. I trust him that he always is going to look out for my investment be in top shape. Thanks Keith for your honesty. See you next time
Brittani Stubbs
Fast and easy got my car fixed in a jiffy and gave me a rental until it was done everyone was very nice and professional especially Craig from the service department. Overall amazing experience!
Iris Montgomery
My experience was a great one. My sales representative Ronald M was all about what my wants and needs were and not just trying to sale me a vehicle that I didn’t want. And catering to my needs and wants are a must and he did an Amazing job helping me out as well as understanding the process.
Casey P
I started the process on web site, then by email, text, and phone. The site was well organized and easy to use. I was able to get all details except the final lease deal on the site. I was contacted by the sales manager who was able to do the deal by phone. He was knowledgeable, pleasant, and efficient. I appreciated that there was no go between of a regular salesman having to consult the manager and keep getting back to us with an answer. We were able to make a much better deal than at the Ocala, Fl dealership so we traveled the 90 min. ride to Brandon, Fl. The manager called me at 12:30 which was about 5 mins. after my request for info. We made the deal on phone and we picked up the car at 3:00. We were only at the dealer for 2 hr. Everyone we dealt with at the dealership was friendly and did an excellent job.
Patricia Cosgrove
Horrible. Bought a car at the end Of 2018. Traded in my old Nissan to Brandon Nissan. I was served with a towing lien last week. Two years later. The car is still in my name and Brandon Nissan won’t help me and won’t even connect me with a human being for assistance. Shameful. I’m very disappointed and will never buy from this dealer again. BEWARE
Kimberly Snow
Matthew and Edward, in finance were perfect host! They guided me through my dreaded process of buying a car with concern and care. They made buying my car a pleasurable experience! Thank you to them both!
Riley Theisen
The car salesman Leo was fantastic! He was accommodating and empathetic. I wish I could say that about the rest of the team. If the other associates had shown us the car I would not have even wasted my time. First they try to reel you in with one price and then add thousands of fees. The two follow-up salesmen were what you’d expect from a sketchy car lot. Both were rude, aggressive, and matter a fact. The worst part is, with everything going on during the coronavirus, you’d think they’d be more cautious about about how they approach people. The director was rude and smelled like cigarettes.
Sonya Pinkney
Very nice place, very busy but they get you in and out and get the job done right
Bryce Hill
I’m already buying a car from this place. They call me and tell me I can trade my 2017 sentra in for a 2021. Knowing I still owe over 14k on my current car. The told me I could get same payments. Then I get there. They want my current car a grand down and to raise my payments 100 a month. Because of them I missed out on 10 hrs of overtime at 30 an hour and wasted 2hrs of my day for absolutely nothing
Pasavi
Don’t even think about going to this dealer. Terrible experience in this place. Everything is offered to you when you are buying your car, but they don’t hold the deals after you sign your contract. Customer service doesn’t exist in this place. You have to call a thousand times before someone wants to talk to you and when you finally get someone to talk to you is just to remind you that you already signed your contract and you got screwed with their shady deals. I regret about doing business with them. I should do a better research about them before going to buy my car. Don’t make the same mistake.
Ty Jones
Last year around May I was shopping for a new car. I went to a couple of different dealerships to test drive the car I may potentially buy. I came to Nissan and asked to drive the 2020 Nissan Altima. The young Puerto Rican that was there told me he is not allowed to let me test drive unless I am purchasing it. Of course I took offense bc I feel like he took one look at me and my girlfriend and figured we didn have any money so he didn’t take us serious. So I went across the street and drove away in a 2020 Nissan Accord. Never assume what a person have or don’t have by the way they look 😎
Madeline Martinez
Your sales rep was awesome will definitely ask for him next time
Ralph Parker
Paul Cruz was a pleasure to work with and I would recommend him for his customer service level. He made my car purchase a great experience.
jessica rowlands
Jorge in sales was amazing! So incredibly warm and welcoming and knowledgeable about the vehicles. Ed in finance was by far the best in finance we have ever had and we have purchased MANY cars.
Erica L. Roberts
From the day of referral to the day of receiving my keys to drive off the lot, the service has been superb.
Barbara Valdes
It was quick and smooth. George our salesman was professional and funny. He explained everything we needed to know and did everything in his power to put us in the car we wanted.
Jr Lambert
This is the fourth purchase i have made at this specific location. Each purchase experience has gotten better and better. Nick is an excellent salesman and found the car that fit my needs perfectly. Rick made the deal work and i will be returning whenever i need to make my next purchase.
Bryan Williams
I was in on this past Friday for an oil change. Whoever was working on my car left, so something that I was quoted would be a 45 minute job, end up taking over 2 hours. I was suppose to pick my daughter up from school, and had to find a ride for her. That was not cool to me. Can’t get time back
Neikesha Fuller
I would like to thank RV for helping me find my dream car today. He was very helpful and friendly. I would like to also thank Shaw and the other gentleman who help me get my car. I’m sorry I can’t remember his name but thank you for your help. If you need a car go see RV he’s a great salesman.
Randy Greene
“Terrible car buying experience…old school dealership. Raised the listed price, added reconditioning and dealer fees. Car advertised at $7650 presented at over $11,000. They weren’t happy that I had no trade and wasn’t financing. They also had current ads for two cars that had already been sold even though I had called ahead to confirm their availability. “”Sales managers”” were rude and unprofessional. Stay away!”
Tina Hayes
My name is Tina Williams and after recently going to Brandon Nissan I felt the need to commend the exemplary service that I received in this review. – Ray Austin is the person who I dealt with the whole time who made an otherwise stressful and unbearable situation very pleasant under the circumstances. – His attitude in handling my vehicle situation was very professional during my entire ordeal while also recommending cost effective solutions. – For now on I would prefer to deal with Ray Austin because he is very knowledgeable and understanding in dealing with customer care.
Intrepid Sol
I was referred to Brandon Nissan by a friend bc I was in the market for a new car. From the moment my mom and I arrived we received subpar treatment. From the cold, no-name reception from Tony T. (whose name I had to request bc he neglected to even introduce himself or ask our names) to the lackluster 8 minutes of conversation about what we were looking for before bringing his equally lukewarm manager over, this experience left us saddened and stung with the realization that they took one look at the car we arrived in and our race and assumed we probably couldn’t afford a new car. I am the LAST person to throw in the race/ethnicity card, but after seeing them warmly greet 2 other ppl of different ethnicity I sat there dumbfounded and disheartened. I will be writing to the Nissan corporation to complain. The treatment at Brandon Nissan made me angry, but what really angered me was seeing my mother cry as we drove away. We went to another dealershiponly to find that Tony T. had neglected to return my mother’s license!! I called them to request that they fax a copy to the other dealership and we receiveda blurred out copy that was certainly representative of our prior treatment. Fortunately, 3 hrs later we were driving home in our new Nissan Altima from Jenkins Nissan in Lakeland with smiles on our faces as we received positive and kind treatment from Francisco C. and Rachel K.
Dariel Melendez
Will not recommend this place to any of my friends to purchase a vehicle. My wife bought a 2016 Ford Explorer. After a month we never received the license plate on the mail. I had to call and drive 1 hour from my house to get the new one. Also the Vehicle they sold me has restrictions on the key. the car would not pass 65 MPH , Radio will not go aver 14. It is annoying when you in the highway and when you reach 60 miles the vehicle start making noise and will top at 65. Communication with the dealer management is bad. They say they will call you and it has been two weeks since they told me that. Which I had noticed those restrictions in the Key before or I would never buy the car. Just watch out with these people. After the purchase they really don’t care about customer service.
D Wilson
“Bad business. Gave them two opportunities to make things right. Signed “”loan”” documents with them on two occasions within the month of December. Had to return the vehicle(s) within two weeks EACH time. Over what they said was a formality on their part? Very unprofessional. Do yourself a favor & AVOID this dealership. They do not uphold your signed contract AFTER the deal is closed. Seeking legal representation. (Update/ they have you sign an arbitration agreement as part of the deal!) Please BEWARE. Save yourself the trouble.”
Michelle Fedeles
Very CLEAN dealership🎅🎋🎄 staff’s very friendly…easy to get to. Very Nice selection of vehicles. Very nice showroom. Separate service waiting area.
Maria Febbraro
This hurts me .for i have gotten all my cars from this place. But to. Hurt someone one else feeling .not one out door salesmen knows anything about there cars.they dont talk to.you They dont have keys on them. There rud . i want a sales men that .That know about the car your looking at i want to be told what this car has i want a salesmen who knows how to sell a car. When they get one i might come back . to then ciao ill go to another nissan place
Manuel Gonzalez
I had a great experience. Great customer service. Service manager ( Dave) did an amazing job keeping me updated on my vehicle. Extremly satisfied over all with Brandon Nissan and its staff.
Emilio Perez
It was as i expected the people were very nice and friendly and the service was excellent
Terrence Peterson
Omg the assistant service manager Ray Austin was great super friendly followed all of CDC rules made sure I was taken care of I appreciate his service he’ll be the reason why I come back for more stuff in the future !!!
Michael Riddel
Called dealership for sales quote on a used Ford Explorer SUV. Gave internet sales all info on my 2019 trade in for value and requested OTD final pricing. Received email with detailed breakdown of all costs. Was given an “ok” trade in value for my wife’s Grand Cherokee, but had to laugh when I looked over quote more. $1000 for a “reconditioning” fee, $1000 in Doc (dealership fees) and almost $1000 in taxes ($750 for car taxes & $250 in miscellaneous taxes?)! Internet salesman continued to contact me about interest so I responded with no, thank you for your time. Shortly after, sales manager contacted me about getting “closer” to my offer of $36,000 otd. Told sales manager that they were crazy if they think I am going to pay an extra $3000 in fees & taxes, so he abruptly ended phone call. When looking at prices of automobiles on their site, don’t be fooled by the “discounts” they supposedly give you! They will just add them all back in with ridiculous fees! My wife and I have bought dozens of cars around the Tampa Bay Area and never seen anything like this! Notice also when you call them out on their ridiculous “fees” and shady business you don’t get a response from the owner like in other comments/posts!
letty pagan
Nice staff, quick as possible, good place to wait, Miguel was very nice since we call him untill we been served.
Corey Paige
Keith is amazing and the reason why I continue to come back
M. Taylor
Dropped in to have lift gate, occupant sensor for passenger airbag, and cvt transmission looked over. They ran codes and told me I needed a new transmission rather than the part that the code indicated of an ecu. Less than $100 plus labor to have it programmed, equals about $300. Didn’t do anything with my non working occupant sensor for AIRBAGS. And told me my lift gate has an error code rather than installing the spacers that it needs to keep it from scrubbing my roof and scratching the paint off. Satisfied? Hardly. I wouldn’t have been surprised if they told me I needed my blinker fluid changed as well. I’m not the average consumer as I’ve ran a shop before. Both sides, so I’m familiar with parts, service, and warranty. I know how the diagnostic computers work and I’m familiar with the vehicle components. If this is how average customers are treated, God help them. Needless to say, probably won’t be back and will be reviewing everywhere so other less knowledgeable people know what to look out for.
Brooke Shilling
Shadiest dealership there is! I signed a contract for $325/ month on a lease and some how magically a contract gets submitted for $341/month- which is exactly what the manager was trying to get me for originally. It took OVER a month- 10 days late of my payment to get fixed. Edward in finance thought it was a joke that my payment passed and dogged my calls for days about it. Absolutely horrible customer service. I wish I could return my car and go to Nissan in Tampa. Will never make this mistake again.
Rolando Baster
Bought my Titan here and had a great experience. The service department is great, Juan Hortelano was very helpful and took the time to go over the coverage on my policy and answered every question I had. The wait wasn’t too bad either for a Saturday afternoon.
Vanessa Cruz
Leo Hernandez made this transition of trading in my vehicle very smooth and stress free. I will definitely recommend him to all my friends and my future transactions with Brandon Nissan.
Tabitha Harris
Matt Housefield exceeded my needs and had exactly what I was looking for. I had a budget and needed to learn more about the leasing program. I am so happy with my beautiful new car. I will be back specifically to see Matt next time I need a car and send anyone I know to him as well. Thanks again for putting my family in a great and safe car with style.
Samantha Erickson
I am very happy with my car, despite the car salesman being pushy and indicating a demand for my car (typical salesman stuff) however, I am extremely dissatisfied with the fact that the salesman was not honest with me about applying for a loan. What I mean by that is, when I applied for a loan the salesman assured that he would not apply to numerous credit unions, which will not be good for my credit. I have now had my car for over two months and I am still getting random calls, mail to my home, and text messages about loans that I was approved for that the salesman must’ve applied for. A.k.a. my information is being sold and passed around to random companies. I have a big problem with this, primarily because I was told this is exactly what they would not do. In addition, the salesman was extremely unhelpful and unprofessional as soon as we signed for the car. He disappeared and kept telling us “10 more min” every hour when we asked when the car was ready. When our car was finally ready, he was no where to be found and we had to track him down to get the keys the car I already purchased. I wouldn’t have complained about my experience if it wasn’t for the aftermath I am experiencing with my info being sold. If you go to Brandon Nissan and get Jonathan Q, ask for someone else. Not sure if his performance is a reflection on the entire company or what the issue was.
lee fenton
Sally was the best very helpfull and went above and beyond thankyou so much
Danielle Kenner
The service advisor was great at explaining things and very thorough when talking to me. Very polite as well. But OVERALL, I’ve been to this Nissan for most of my oil changes(strictly for convenience), and every time I go I get new/different “recommendations.” 3 months ago I was told my breaks needed replacement. I did not replace them, this time around they’re in excellent contrition with 7mm left. I just bought new front wipers and they’re telling me they need to be replaced again. 3 months ago there was a nail in my tire that Nissan said they “can’t remove because of the location” and that I must buy a new tire. The tire has yet to be replaced and nobody mentioned the supposed nail this time. very contradicting “recommendations” and I do not trust y’all at all.
Will Smith
It was really quick to go in and buy a car and get out
Tiera Colonel
I LOVE HOW FRIENDLY AND HELPFUL EVERYONER IS
Angel J. Aponte
(Careful) If you buy a vehicle here look everywhere for damages, some cars or trucks could have some damage that the dealer won’t say a word about until you get home and notice (Even newer Vehicles) they will act as if something happened when you left the dealer and not help you with your problem. As soon as you sign that contract your just another number for them.
Sequoyah Dudley
Salesman Rafael Callabora was EXCELLENT in finding the right car for my budget… then service was definitely a great experience.. in and out… wonderful customer service
Elena LaRussa
Craig was very helpful and I finally got the right explanation as to why I could not lock my doors. Needed a new key and it is working very well. Also he was very honest about the other services received.
Vincent M Guagliardo
Ray Austin is the absolute best your company has!
Angela Judge
I was in need of a bulb for one of my headlights and my service rep, Thiago (sp) was extremely helpful. He was patient and informative. He is the reason why I know that I will be back.
Cosmo Tecnologies
There is a lot to say. I got a good deal for my wife on a different dealer but I had decided to go and see if Brandon Nissan could offer me something better. They went FAR from the expected and I want to be specific: Sells agent Jorge Nieto: he came with his personal Ipad to entertain my 2 years old baby and make my life easier during the conversation, and that was the very first step, even before asking me what I was looking for. He spent time explaining and trying to get me a deal, I hate when sells agents try to sell pushing against your expectations, this guy was AWESOME, I told him what I was looking for, what my budget was, and he was focused on that, he never pushed me, super comfortable, very nice guy. Finance Manager Edward Carrasquillo: the deal was close, first documents signed, we were ready to leave and he found a better deal on the warranty extension, I’ll not be specific on that but I’ll just say that I can’t believe what he offer me, who does that when they already have your sign? Honestly, I can’t be more happy. I would recommend not only Brandon Nissan, but those 2 stars on their team, Brandon Nissan congratulations for getting those 2 EXCELLENT resources on your team
Gherrica C
My experience was not good this time. My car was diagnosed for a part and service that my car doesn’t even have. If I would’ve trusted Craig I would’ve paid 1000 for no reason. When I received my car back my hood latch is broken and it wont allow me to closed my hood. There is a recall on my car but they failed to tell me at the time my car was in the car of Nissan. I didnt find out until I received an email from Nissan after picking my car up. I just feel they could have did the recall while my car was there for the weekend. I called on a Friday night to see if someone could call my auto protection warranty with the diagnosis to see if they covered it and I was told Craig had gone home for the weekend and wouldn’t return until Monday. My problem is that they didnt have a universal data base that tell you about each car getting serviced just in case. I should have had to wait on Craig for 3 days to get a simple answer. That was 3 more day I had to pay for a rental just because Craig had the only person with knowledge about my car.
louis costa
From the sales to the finance team, the can do attitude was a priority im meeting my needs. Even further. I was very impressed the general manager, hus assurance and leadership which made today’s purchase possible. Thank you Brandon Nissan, Merry Christmas and Happy New year.
Dar Hilton
Service issues-requested 14 pt inspection with safety recall work. Inspection not completed, vehicle interior dirty with grime; service advisor had detailer tech clean vehicle; and now need to take vehicle back due to safety recall work created an new problem that did not exist before.
Johnny Billiris
As it relates to car purchasing, the overwhelming stigma is one of stress and incompetence. To my surprise, Brandon Nissan did everything to prove that purchasing a vehicle can be stress-free to include competent individuals that understand the needs of their customers and do everything within their power to ensure the customers happiness. I had the privilege of working with Matt and Costa, to whom were incredible. They provided endless options to satisfy my financial/vehicle needs. Would recommend their services to anyone interested in purchasing a vehicle.
Ebony Burns
the guy who helped me was very nice and was able to get my car serviced in a timely manner
Jennifer March
I got my wife a new Pathfinder a few months back. We had some trouble getting the tag sorted out but thankfully one of the managers, Sean Micale offer up assistance without being asked. He took care of the issue and is personally responsible for another satisfied customer. No question, this is the place you want to buy a car from!
JOYCE HUGHES
Excellent on all levels.. Such a great place to wait and feel welcome. The whole transaction was seamless.
Cristy Brusoe
“We were in yesterday looking at a Nissan Rogue. We couldn’t get the numbers to work but the sales team kept pressuring us. When we finally asked for our keys to leave, salesman Jonathan went on to harass us. He asked us “”why haven’t you bought a car yet. I think it’s because of your bad attitude.”” We proceeded to ask for our keys… which he held hostage from us and proceeded to berate us, criticizing our “”teacher”” budget. We finally got our keys back (which were in his hand the entire time). I asked for his last name several times, which he refused to give me. He continued to scream at us as we walked back to our vehicle. Don’t EVER go here… especially if you’re a woman. I’ve had lots of bad dealership experiences but THIS was the worst.”
Lateef Williams
I must be honest and say that I was very hesitant about taking my vehicle to Brandon Nissan for the first time. – But soon after dealing with Assistant Service Manager Ray Austin all my doubts were eliminated immediately. – He was definitely professional and thorough in his service and treatment towards me by going above and beyond. -My family and I definitely appreciate this treatment that has made us feel like we have gained a trusted friend in Ray Austin. – From here on out there is no hesitation in bringing our vehicle to Brandon Nissan as we feel it will be repaired properly and in a timely manner. – I just wanted to take timeout this morning to say ThanK YoU to Brandon Nissan and Ray Austin for an A+ grade on customer satisfaction.👍
Dana Gordon
Great service every time! Ronald has wonderful customer service skills that goes above and beyond expectations. I do all of my services with this dealership because of everyone’s expertise and quality service.
Tampa Street racing
I tell you my experience I took my 2010 honda odyssey to correct a leak due to the valve covers my honda arrived in perfect condition without any light on the dash they had it for weeks and when they understood it it had the check engine on and the vsa light on and the sling was failing I took it back and they told me it had a damaged max air flow sensor my husband is not a mechanic but he did not want to believe what they said so he went and picked it up as it was so when we got home he checked it and the problems were two sensors that they left disconnected and they said that they were damaged sensors and they wanted to charge me $ 500 to fix it when it was only that they had not connected the sensors everyone who reads this does not take their car to this dealer they tried to steal 500 from me $ for one of their errors that means that their mechanics are mediocre and not professional at all THANKS TO ACEVEDO EURO IMPORT 1018 w brandon blvd brandon fl 33511 for helping me with the sensors that they left disconnected in this mediocre dealer
marays barroso
Every time when I been there Juan help me a lot in every thing what I need he is really nice and good with the customer.
Megan Morrison
Nick and his team were great! I was in and out in three hours and felt like great attention was paid to me and what I needed. Love my new kicks!!!
John Moreau
I know car dealerships are not known for their integrity but this place is #1 at scams. Save yourself some time and shop elsewhere.
Linda Terry
Quick fast and very friendly service. Excellent customer service.
Ollie Mack
Phenomenal service and sales, two subies deep so far and happy as a clam. Definitely hit up Chris from internet sales for the best deals AND service.
Alex Curry
Salesman for was very professional and knowledgeable. He listened to me & knew exactly what I wanted. I am very pleased!
Martin Soto
Yesterday I went to Mid Florida credit union asking for refinance my Qx60, bought in May of last year. My car was finance by BBVA bank thru the Nissan dealership at 5.94%. What shock me was to find out Mid Florida had approved my loan for 3% thru the Nissan Dealership. The Nissan was aware that mid Florida approved me for this low percent but selected the other bank with a higher percentage instead. This is a sign of bad business not protecting the consumer but benefiting the big banks. Nissan could save me $4,000 but instead they gave the big bank the benefit. People be aware of Nissan they are not there for you but for the big players
Troy Whigham
Cool service advisor, very helpful with recommendations and I didn’t feel that I was being upsold on services I didn’t need. Waiting area very nicely appointed with furniture and plenty of seats for waiting. Will take my Xterra there again in anotger5k miles.
Fritz Mark
I took my 05 Titan in for service . I was told everything was fix and the problem isolated the truck ran fine for the first two days and then start doing the same thing I took it in for repairs after it get hot. Unable to drive more that 15 miles away from my home. Spent 1540.32 and still the same issue . Scared to have my daughter in the truck just in case it breaks down on the side of the road. Will be making an appointment for a re visit 🙄😒
santos morales
No hassles. No pressure. Honest talk. Cordial service. Overall, a great experience. Mike Mandal, my sales rep was awesome and professional. The next day I took my sister to get a car, too….Mike was superb and attentive. Thank you for having awesome people in your team.
Kayla Torres
Bought a 2016 Tahoe in the end of 2019. Spent months and months trying to contact them. Can never get in contact with this place, sales men give the run around. Was promised stuff and it was never delivered. Take your money elsewhere
Dio Chatarpaul
These guys are amazing, they go above and beyond . Always leave the dealership happy.
Paulette Sampson
Went in shown the vehicles we liked. Test drove. Negotiated and bought. In and out quickly and Adam was fantastic to deal with
Teresa Barber
Much better than my last time buying from this dealership! So far, most things the sales team told me has came to fruition!
Gary Whitehurst
Our service rep, Sali, could not have been more professional in every way. She was courteous, very attentive to all the details of our needs concerning our vehicle, and communicated in a timely manner throughout the process. Very enjoyable experience with a great customer service representative which is hard to find these days. Thank you.
nerdfuze
Another three hour wait, again for a simple oil change. Last time they got oil residue on the inside of the driver door material. This time they damaged a part while replacing a wiper blade. Missed one appointment and was able to reschedule another. I’m pretty sure no one makes an apt for 11 shows up at 10:50 and leaves 3 hours later. Also, second time no one is aware of my oil service and wanted to charge me again.
Sherman Armstrong
Great service representative and great work for filling all my car care needs
John Meyer
If you purchase with them, make sure you read over the paperwork because they listed the incorrect VIN on my paperwork. It was a real headache to correct. You must make sure the information is correct yourself before leaving the dealership. Also they are unorganized and indiscreet with personal information like social security numbers.
Allan Jones
Excellent as usual. Keith was very helpful as usual.
Katie Witmer
Brandon Nissan was a great place to car shop! I was referred to Jorge (salesman) by a friend and he delivered superb customer service! He was patient, dedicated, and found me exactly what I was looking for at a great deal! My experience with finance was also super great. The staff at this dealership make you feel like your working with family- not sharks. I would recommend to everyone and ask for Jorge Nieto!
Ashley Brooke
Rafael was amazing he helped me find a vehicle that suits me perfectly!
Bri D
My Nissan was leaking and it was under warranty, I called the closest Nissan dealership to bring it in to. They were very responsive to get it fixed. They didn’t try to up-sell me and made sure I had a vehicle in the meantime. There were a few bumps in the repair process, but they were very informative and helpful. We picked up my car and had to return it again, this led to a different loaner vehicle.. Which my husband loved so much that we traded his car in for one. We worked with REGGIE. He was great, and not pushy. My Nissan had to go back in, once again they were nothing but helpful. Craig is the best I have ever worked with in the auto industry! He was so kind and very helpful. While it was sitting in the shop, I had them put on tires. Very reasonably priced! I had them priced at Costco and Nissan actually came out cheaper. I will forever come to Brandon Nissan. Thanks Craig!
Eddie P
Keith always does an amazing job. He’s very personable and friendly. Very honest and goes out of his way to make sure you have a pleasant experience.
Lavett Clark
The sales team was knowledgeable and patient. No hurry hurry and make a decision. Great work.
wrinkles handmade
Excellent car buying/trading experience!!!! Did the Adamo Drive Crawl to look at full sized trucks and suvs-Jorge was both knowledgeable and professional and took his time to show us the different models and features-no high pressure bs. He listened and helped us find exactly what we wanted. Ed in finance was a rockstar-quick, efficient and All I’s dotted and T’s crossed! We will look forward to doing business with Nissan for years to come.
Mohammed Al senaid
Very bad customer service. I went there and sat for 30 minutes just to get someone to help me although I have already set up an appointment with him. Then I waited another 30 minutes just to get the numbers for the car I wanted to buy. Anyway, it was total waste of time.
Nate Hernandez
Keith from service department was very helpful. I took my car in to fix my lower control arm and other miscellaneous issues I spent almost 5000 to get everything fix supposedly but I’m still have the same issues as when I bought my car in they said they did a 28 point inspection or something like that and nothing was wrong with my car but the control arm and seal for my axel on both sides. And they recharged my ac. A week and half later my ac goes out now I need a new compressor which Nissan says it was absolutely fine. I’m having a bad shaking and noise on my passenger side where they were supposed to fix the problem but it’s still the same. 5000 down the drain for the same issues I hade before bringing it to Nissan. Never again will I throw away money to them again.
Judy Carroll
“Went in to “”to pick up prize of $25,000″” that i hoped to win Won 2 coins and leased beautiful 2020 Rogue Sport Love the car Worked w nice young man named Nick. Nick was friendly and professionsal. Enjoyed talking w him and will recommend him to friends and family.. Judy C Riverview FL”
Andrew Bunch
Bought a van here October 3rd was called two weeks later and told to return van because I was sold wrong van ( I live in Indiana ) I told them no was sent paperwork to change to the van I bought well now I have two loans from Wells Fargo they sold me a van I never looked at plus this one and nobody will call me back absolute thief’s here!!! Also I haven’t got the paperwork yet to plate the vehicle I have so it’s sitting in the garage Wouldn’t recommend to my enemy
Billy Dell
Don’t waste your time entering sales department
Stephanie Miller
I recently bought a car from them about two weeks ago. According to the dealership the bank wants more money down and I need to come in and sign a new contract. When I arrived the new contract was ready to be signed and I had the money they asked for. Everything was smooth sailing until I showed them their ad that had the car 1400 dollar less then what was submitted to the bank on the old contract. They are refusing to price match their own ad! I was told by the manager that he will not lower the price because they would lose money. I was also told that they would never sale the car for that price and they don’t know how that price got onto the ad. Now I have to either return the car or put down more money then what they originally asked for the 2 nd time. I refused. The manage then stated that he will keep my deposit and come tow the car. He also stated me that I’m committing bank fraud. Really, how? I sent you the last 3 of my paystub. I agreed for y’all to call my HR to confirm. I also drove two hours to get this car and I missed work to come sign the second contract which the manager doesn’t even want to do the deal due to our discussion. You are supposedly about the customer and wanting to help but you DONT even price your cars for what you advertise. You trying to bamboozle people out for extra money. I will never recommend Brandon Nissan to anyone.
Franklyn Mila
The service and Parts department are super. The commitment to service in both departments are just great. They both take care of vets for sure. They even have a former marine as the head of parts. I need to thank Ron the assistance service manager for making it so simple to bring my vehicle in and explaining things so that I understood what was going on with my car. I also need to thank Bryan the tech who fixed my car. He walked me through the process of how my vehicle was fixed. Thanks a million guys . From Frank and Eloisa
Darlene Thornton
I went to purchase the car I had been looking at online for over a month. My sales representative was very professional, knowledgeable and patient. He listened to exactly what I wanted to accomplish. I was approved for my dream vehicle in the exact color I wanted! The service was phenomenal! Thank you for everything!
June Eastman
Ron took the time to set up my bluetooth in my car. Kept me posted on car inspection. Worked out a good deal so I could get new tires without breaking the bank. Ron really did great job giving me great service.
Michael Norton
Salesman very good. Missed a couple small details wich would have made sale faster for all, including finance department. Finance girl did all I asked. Smooth in and out with car: On a side note the paperwork in the end should be put in a nice folder with referral coupons or something? A dealer looking like this one should do just a tiny bit more and it would put them over top!!!! Overall trustworthy friendly.
Navin Ashcraft
Great service, OK prices
Loren Spencer
Great service éven though I got there early car was still finished with the regular service quick glad that I bought the car there so far
Sheryl Phillips
Barrie the sales guy was very professional, he took the time to answer all my questions and he gave a good detailed description of the car. Most importantly he was friendly, easy to talk to, didn’t pressure me to make a decision and he was Very patient.
Richard Wilson
Purchased an F-150 from Brandon Nissan (when they were affiliated with Auto Nation). When they sold me the truck, they advised that the original owner of the truck only delivered one key, so they were going to contact him for the second key. However, they advised me not to worry and that they would cut a key for me, if they couldn’t get a hold of the original owner. Being patient, I attempted to reach out to the sales rep multiple times, over a period of a few months; however, I never received a response once the sale was finalized. Life pulled me in other directions, and when I finally got back around to calling Brandon Nissan, they advised that they would not hold up to their agreement. Brandon Nissan has shown me that they will do anything for a sale. They have lost a customer, over a key. I will not purchase from Brandon Nissan again.
Gaby Navas
I love it, eddy was the best explaining everything with patiences and definitely I’m gonna recommend him to my friends and everyone that wants a car 😍
rick myers
Dealing with my service advisor Hamzah Mubarak makes my visits very easy because I can trust what he says every time
Kerry Brenner
Easy no pressure, willing to work with me
Jeremy O’Shaughnessy
Got a great car and a awesome deal!! Will be back for the next one!!
Rex Baldwin
I did not buy my Nissan here, but I would never take it in for service anywhere else. These are Professional in every sense of the word. Great communication and transparency. Their promise is their bond, and you can count on their work. I have never seen this level of service.
Roman Sulaiman
Mr. Fredy Carreno was very thorough and professional and at the same time was full of energy and had a real good vibe to him. Not only was he patient, but also gave us the beat deal in town! I’d definitely recommend Mr. Carreno to anyone of my family members or friends!
Amelia Spring
Ray is awesome. Always great service with him.
Annette Macdonald
I drive from Sun City Center to Brandon Nissan because of your service advisor, Keith Brantley. Otherwise, I would be using either of 2 service places near my house both of which have excellent reputations. Keith quickly gets me in and out.
Randall Zak
Christopher Terry was great to work with. He kept me informed of the issues and made sure everything was done well. Thanks!
Daniel Rodriguez
This was my second time I went my car for maintenance at Brandon Nissan and both times I was attended very well with good actitude, promptly and efficiently. Before I starting to bring my car here I was a customer from Courtesy Nissan of Tampa and that was the worst experience I had in my life, rude people and poor service but Brandon Nissan, fortunately is the best place I could find.
Rob Linihan
First time buying here, they were helpful, courteous and put me into what I was looking for.
Vanessa Ortiz
I like the service you receive when you go there! Service and Labor prices are great and Keith is an absolute awesome advisor!Very knowledgeable! & If they quote you a price they stick to it! Good place up there! Only negative thing why a 4 star and not a 5 is there part prices next to Tampa Nissan was almost double & they don’t price match when I told them a part was $567 cheaper at the other Nissan they told me I should jump on it… So I kinda had to run in circles to save $567.. But I got it done! & Took the truck back and for service I would go again!
Barry Gerenski
DO NOT GO HERE!!! I WANT TO THANK LEO HERNANDEZ FOR BLOWING US OFF AND PUTTING US WITH ANOTHER PERSON!! IN CASE YOU DIDNT REALIZE I WAS BEING SARCASTIC! YOU WERE VERY UNPROFESSIONAL.
Jodey Bruner
Great staff and great service and great selection I highly recommend
Alec Richardson
I was greeted and taken care of almost immediately. I was pleased with the speed of service and the recommendations made.
Ricardo Charles
I arrived at the dealership right before 8am for car service it takes them from 8am to past 130pm to finish a tune up and rear break pad changed. The funny thing I have service done at other Nissan dealerships I have not stay that long for service. The only reason I went to that dealership is because of convenience of where I reside otherwise I wouldn’t go there. Sometime I drove about an 1 hour to go to other Nissan dealership so I don’t waste my time. Time is valuable for me. The funny I have to send the car back for just to reset the break light, if you work on a break should it be common sense to reset the light after the job is completed. In addition they are supposed to top up ur fluid that wasn’t done I just take my care and went to an auto part to do myself because I couldn’t afford to spend more times there.
Anthony Wright
NEVER GOING BACK. Called yesterday for an oil change and to have a starting issue looked at. Was asked by RAY to bring the vehicle in this morning between 8-8:15. I arrived at about 5 till 8, dropped my car off and informed them I would be leaving as I did not want to wait in the waiting room. 2 1/2 hours later, no word on my vehicle, so I returned to the shop being that I was around the corner. After speaking with RAY, I come to find out my vehicle had not even been touched by that time. He assured me I would be on the lift in the next 10 minutes. I left again so i was not having to sit in the waiting room with a mask on. I return 1 1/2 hours later and ask to speak to RAY again seeing as I got no call or update on my vehicle. RAY is on lunch, so I end up speaking with another associate that informs me my vehicle STILL had not even been put on a lift for the oil change. This associate informed me that I would be next on the lift. I told him I would get the oil change and then I would like my vehicle to leave. As I sat in the waiting room for 10 min, I FINALLY see my vehicle pull around, just to wait outside the service warehouse. Having already waited 4 1/2 hours from dropping the car off I asked them for my keys and I left with no oil change or diagnosis on my problem. I went to the dealership with the thought that if it was a mechanical issue, who better to resolve it than the dealership. WAS I WRONG!! No regard for appointment times if you leave the dealership. Think twice before going here unless you have a whole day to waste.
Stephanie Porley
The salesperson we worked with was awesome but once we parked at home we noticed a very bad scratched window (new 0 mile suv sr ) and a sensor went crazy it needed a alignment a lot of issues already with a new 2020 suv kicks sr … we call we made a appointment a week from the day we bought it ; car was there for a week they didn’t fixed the sensor and there was a chipped that it wasn’t there in the front where they were supposed to work with the sensor advisor said it was a rock but it wasn’t there when I left the car !!!!!!! Went again this Monday for them to check again the sensor and the chipped advisor wasn’t there he left to lunch and he knew we had a appointment we were on time so Juan took the car a told him that I wanted another advisor that I didn’t want to talk to ray anymore so today is Friday car it’s been there for another week nobody call me my boyfriend had to called and the are saying the sensor is ready ( at first they said that need it to be replaced but then they said they fixed)but I have to talk with somebody else for the painting so far so disappointed with Nissan with Nissan service with the whole experience because you are buying a new car to leave it a the dealer for service and you return thinking everything is fixed and there is always something and they don’t take responsibility they sound like it’s your fault !!! Take your business somewhere else it is not worth the trouble anxiety and poor service again it is a NEW CAR ! I bought it 10/23 /20 I had it at home for a week !! It’s been more at service than at home !!
Shawn C.
Drive there to look at certain vehicle that is on their website…. I get there and salesman says “that vehicle is actually located at our sister store in TEXAS!!”… I asked “why is it listed on your BRANDON NISSAN web page then??” He says “I have no idea why they do that, it causes lots of problems like this for us”. I walked out of that place. Like wow! It’s not like the sister store is an hour away, it’s literally 17 HOURS AWAY!!!!🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️
Kathy Irwin
Made an appointment and had fast, courteos service.
Celina McIntosh
My repairs were done, however my AC is no longer blowing cold (it was fine when it went in). I went to check a/c line for pressure and noticed the caps were off on both (what does this have to do with my alternator issue) I tried contacting my service person and he just said to bring it back in….so basically another cost to me.
Chris K
Paul Cruz reached out to me today after I made an internet inquiry about a used vehicle. He was very polite, professional and unobtrusive. He greeted me as soon as I arrived at the dealership, we sat down and he asked me some preliminary questions in order to assess my needs and to see exactly what I would qualify for. Paul took his time with me, explaining details, answering questions and helping me choose the perfect vehicle. If you are looking for a new car, I highly recommend him.
Gene Honeycutt
I had the pleasure yesterday 8/02 of going to Brandon Nissan to buy a car. I met with Roland who showed me around and helped me pick the right Nissan for my needs. There was no pressure to buy and I was given a great trade in value. It was thousands more then I had been offered at other dealers. Working out pricing was a breeze and Camilla in finance had my paperwork ready in record time. I strongly urge you to check out the team at Nissan of Brandon.
George Patton
I had no problem booking an appointment at the time i wanted. When I arrived my car was taken right in for service. Everything was done in less than an hour.
Mari R.
Both my husband and I leased a Nissan Rogue from Brandon Nissan today. We were extremely satisfied with Mr. Paul Cruz our representative. We truly appreciate his transparency and his effort to make the best deal for us. He made our process extremely pleasant.. For anyone looking to buy or lease.. please contact Paul Cruz!
Cequita Kirkland
They always get you in and out! The whole staff is amazing!!!! Always concerned about the customers problems I come all the way from Stpetersburg to go here! love this location!!
Nam Nguyen
Now I don’t leave reviews but I had to. I bought a brand new car and afterward the customer experience is awful. I called them about questions and they never call back. You would think they treat you great after having business with them. All they care about is money. Once they have it, they could care less about you. Save yourself the trouble and go to a different dealership. Trust me.
cristal lastra
This dealership puts “the sale” above everything else. They are not ethical, and quality customer service doesn’t exist. This is why people hate to car shop and why their profession has a bad name. We had a horrible experience attempting to purchase my daughters first car in “her name”. After working hard for 4 years of college, graduating during Covid, she gets a job, gets financed with credit union, and is ready to sign the dotted line for the first time. Instead, after getting a price agreement, documents all provided via text with salesman, we are told get there to sign. We drive 45 minutes away and as we approach they sold to someone else. I’m guessing the “took them” for more money. These are not good community partners, and to say I had to see real heartbreak and disappointment in my daughter is an understatement. Don’t shop here. They don’t care about anything but corporate greed.
Hector Pagan
As always, Craig did an excellent job taking care of me. I brought my Armada and Frontier and he did everything right, from reception, write up, actual work, explanation of work to delivery and payment. I’ll definitely come back and will call Craig to schedule work. He treats his customers as friends and at the end of the day we return to places where we’re treated right. Once again kudos to Craig.
fred altrogge
They try to sell you something that You want push extended warranty Add one that you don’t want
Brooke Horton
I just purchased a used vehicle from here. The salesman, Alberto, literally met me at my car as if he knew I was coming to look for something. He was super patient with me and worked on the best deal he could for me. I could not recommend this dealership more, also ask for Alberto because he will fight for you and is very knowledgeable and give you tips and tricks. I will be back!!
Austin Williams
Service dept isnt great. 10am appt for simple oil change. Got here @ 9:55. Pulled up and sat in my car and was told the name of my service rep and that I needed to wait for him. Waited in the lanes for 10 mins before rep came out. Car taken back ~10:15 and rep said hour to hour fifteen mins tops. It’s now noon and I’m still sitting here waiting still. (Asked for estimate of time left at 11:45 and rep said “it should be done any minute now”).
Addison Pluff
Travelled 2 hours to get the deal on my jeep. Researched for months and this was the best price. Easy process and Howard the salesman was a pleasure to deal with. Never pushed.
Chuck P.
Recently purchased a 2019 Frontier SL & worked with Kirk in Sales and Marcus in Finance. Both were great to work with and I highly recommend both of them as well as Brandon Nissan when purchasing a vehicle. They have a large selection of both new & used vehicles, so there is a lot to select from.
Kevin L. Jacobs
Craig in service is a Shining Star. Not only does he exceed my expectations, but he also takes the time to ensure that all my needs are met and gives me advice on future routine maintenance on my vehicle. You should give him a raise or promote him to manager!
Jeff Shroyer
Great service. Chris was professional, courteous and knowledgeable. Kept me informed. Thank you
Jessenia Caballero
Rafael was extremely personable, informative, and worked at an incredibly preferred pace while initiating and closing the entire process. As a first time buyer, I wasn’t sure what to expect. However, Rafael assured me that the process would go smoothly and that is exactly what I got! Not only did I drive out the lot in a beautiful 2020 Nissan Versa, I left with comfort and confidence that I made a wonderful and beneficial decision and satisfaction knowing I’ve eliminated all transportation issues that I previously encountered. Brandon Nissan is highly recommended and Rafael is your man to ask for! Thanks Brandon Nissan!
Trent Peterson
“Used vehicle (2016 Nissan Maxima SL) was advertised for $14,297. Dealer added a used vehicle “”reconditioning”” fee of $986.35, a dealer doc fee of $998 and a “”non tax fee”” of $685.19. Buyer’s order sent to me did not show the dealers name (I feel that was intentional). Dealer fees and doc fees added $2,669.54 …or almost 19% over the advertised price of the vehicle. Additionally, the salesman said the bumper still needed “”clips”” added (I would think that would be covered by the almost $1,000 reconditioning fee.) The $685 non tax fee was never explained to me. To the dealer – just price the car for a realistic price….don’t advertise a vehicle at a price that the vehicle can’t be purchased. (You may not…but I call that misleading the customer. I will not buy a vehicle from a dealership that misleads the customer.)”
S&S PROFESSIONAL
We have a very good experience specially with the sales rep Warren Gregor who gave me a very good service.
F. R.
I’m frustrated for having to take the car back after getting brake work. The car began to make a noise, I took it back and it was found to be missing a part that wasn’t installed with the brakes. I get off wrk late and care for my mother so it’s difficult to find time to take it back to have the part installed. I don’t feel comfortable driving my car now until I get it taken car of. It doesn’t seem like Nissan is willing to make arrangements in order to accommodate me for their lack.
hector feliciano
DO NOT COME HERE. THEY WILL SELL U A USED CRASHED CAR AND NOT INFORM YOU. THEY ARE RUDE AND THE SALE MANAGER WARREN LIKES TO ACT LIKE A TOUGH GUY AND HIDE WHEN YOU SHOW UP. THEY HAVE NO RESPECT FOR PEOPLE THEY SEE YOU AS A CHECK.
Eileen McCarrick
Great people who work there. They go beyond for you if needed.
Hamza Ali
Warren was excellent. Made sure we left Nissan with a new vehicle and we did.
Rosemary Brantley
Keith in Service is by far the BEST advisor this company has! He is very personable, has great communication skills & he IS HONEST… Keith is just an all around great guy!! I would highly recommend asking for Keith on your next service call/visit.
Lea C
Rafael was an amazing car salesman, he was able to accommodate my budget with a spectacular car. I would do business with Rafael again.
Ryad K
Great Staff & Manager – You can buy and sell vehicles with ease – Nicolas & Skevos A+
Michael Housefield
I recently went in for my car to be serviced and check the transmission. Hamzah and team were spectacular. They communicated clearly, helped me and helped me resolve the issue. Thank you Brandon Nissan for hiring the best and being the best with excellent service all around. I’ll definitely be back !!
Miguel Staff
Excellent service!..drove all the way from ocala,to be honest I was preparing for some BS!,but my boy RV came through he made buying a car simple and easy no hassle,now I know exactly where am buying my third car…GOOD LOOKING OUT BRANDON NISSAN,ALL THANKS TO YOU RV…HOPE TO SEE IN ANOTHER COUPLE YEARS.
Scott
Was in the process of trying to buy a cargo van from here but the lack of support and communication ended up ruining the sale. A salesman chose to not respond to me after I had some simple questions. He wanted to communicate through text and after about 5 messages he didn’t respond. I tried messaging and calling with no response. I later found out on a forum that someone purchased the van and never received any info from the salesman, just disappointed.
Luis Paredes
Creg, one of the attendents at this location had a verry bad attitude and refused to attend me or answer any of my questions. No costume service at all.
extendo cords
Salesmen are cheap trick liars it’s hilarious, gave me the old “oh that price isn’t right” only to come back and say the cheaper price listing was only for military and first responders. Then continued to backpedal when I show them the full listing and no information at all that the listing was for military and first responders. My advice is to steer far away if you’re a first time buyer because these people are only out to close deals, whether they do it with a smile or do it with trickery and deception. Toyota down the street is actually the complete opposite and they are willing to negotiate:).
Nae Play
Paul Cruz… The man to see if you are in the market to buy a Nissan. I left the dealership so happy!! He made sure that I received the car and deal that I wanted. He followed up with me and made sure he answered all of my questions to earn my business. If you don’t like feeling “sold” after buying a new car come see Paul! He will make sure that you leave excited and pleased with your purchase. Relationships over transactions 🙂
Cypher X
Was excellent and surpassed my expectations.. Ashley my sale person went way above and beyond and has sold me my last 4 vehicles from Nissan .. I can’t say enough about her professionalism and the way she handles things!!!
jim richardson
Run,don’t walk away from this establishment. Two very upsetting situations. Obviously I’m a slow learner.
LESLEY YANEZ
FRIENDLY STAFF, AWESOME EXPERIENCE
Susana Alvarez
Outstanding customer service! I’m really pleased and thankful with the service this dealer offers. After having some (not so good) previous experience, at another Nissan dealer with a simple door lock, I was really not looking forward to have to deal with some transmissions problems now, so, hesitant still, but not having many choices left, I decided to give the Brandon’s dealer a try…long history short, in less than three days I got, not only the thumbs up from the warranty department, but the job itself done, a new transmission in my car! Isn’t awesome?! I’m very grateful of their team, specially of the assistant manager George Pinegar, who got out of his way to get me my rental and made sure that, in general, that I was having a comfortable experience as a customer. Keep it up guys, you work hard and care about people and that’s the kind of people society needs! Thanks again! 🙏😍
Michele McMahon
No problems with service dept. purchased my car last year and had problems with the financial dept, feel like I was screwed over, and the person that helped me was let go and they refused to help me so what does say to the customers – sounds like a big FU to me
Tracy Alcide
My experience was amazing , all my concerns were addressed and resolved.
Theresa Corbett
Keith our sales person very knowledgeable about the suv’s we looked at and he has a very friendly personality . he seems to care about what you looking for in a vehicle so if you want a good sales person with a happy smile. Go see Keith he is the guy to set you up with you a great vehicle. He sold us our SUV and one to our granddaughter Thanks Keith
sabrina perez
My salesman made this the best experience I could have ever imagined.
Sarah Placke
The staff was very friendly and not pushy. They were patient and worked with me to get the best deal. I was very happy with their service.
Allyson Corwin
This is my 4th car with Nissan and this was the easiest and most seamless experience. I had Paul Cruz, who was not pushy or trying to offer me something that I didn’t want or need. His manager, Costa, was awesome too and they both were an absolute pleasure to work with. Jose, in finance, also made the experience just stellar! Thank you all for continuing my love for Nissan because I know myself and my family will always be taken care of with Nissan! Thank you all, again!
Ana Figueroa
This was a recall, dropped vehicle at dealer and they gave me a ride home. When vehicle was ready they notified me and I was able to pick up my vehicle. Very prompt and good service
Amber Jackson
I went in knowing that I had a lot to work with and George Nieto gave me the best service throughout the whole experience! This dealership in general was awesome! Everyone was smiling and willing to help with anything I needed. Awesome staff, awesome experience, I am very satisfied.
Antoinette Jackson Davis
We came in to look at a 2020 Armada. Michael was superb in helping us find a better fit financially. We felt no pressure and a desire to meet our needs.
Kenny Mendoza
It’s always a pleasure dealing with your team!!
Amy Robart
I will NEVER buy a vehicle from this place ever again. We bought a 2018 Nissan Rogue and were stranded at Target today because our battery died. I called Nissan and was basically told, “Too bad, but you can buy a new battery for $169.99.” I would rather go to Toyota or Chevy or Ford or anything but will never buy from you again! We are very unhappy customers. We will not get oil changes or anything from you anymore so do not send us ANYTHING in the mail!!
Tonia Ireland KETCHUM
Fast, easy and simple! Best purchase experience hands down!
Kyle Gilman
Twice I’ve been here for scheduled warranty appointment, specifically said I needed a loaner vehicle because I needed to go to work. First time, no loaner available, wasted three hours of my day. Second time, the only loaner available is a Sentra, I expect a comparable loaner to what I have not some base model crapbox. Won’t be back here.
Karen Anderson
Great Customer Service in Sales and Service
Tom Swayze
Hamzah Mubarak is an outstanding Service Manager and values positive customer relationships with his Brandon Nissan patrons like myself. Another A+ visit for my 2018 Altima !!
Jordan Deblasse
Absolutely the worst experience I’ve ever had with a dealership.
Nicole Burney
George P was my advisor. He was pleasant, patient and very professional. He will be the advisor I schedule with moving forward
Tiffany TUNSIL
I had the pleasure of working with Warren. Let me say, at first I was a skeptical because he was a bit laid back. The more I spoke and worked with him, the more I discovered that he is a real nice guy who truly knows his vehicles. For him to be a younger man, he knows his cars. Plus he was funny, he took care of me and my husband’s needs while keeping within our budget we gave. He made sure that I was pleased. If your looking for a vehicle and want someone who is going to lookout for you; go to Nissan and ask for Warren. He made this as pleasant as possible. Don’t let his cool cucumber mode throw you. He is just laid back and doesn’t want to hassle his buyers. I came to apperciate him and his unique style.
Ruben Lopez
“That passive aggressive remark when the person you’re speaking too either doesn’t have an answer to your question or cannot communicate effectively. “”You want me to go get a manager to tell you the same thing I just told you.”” Courtesy Nissan of Tampa isn’t too far anyway.”
Sonery Arreola
Nick our seller and the team of Brandon Nissan was AMAZING with my parents and I. We’re very happy and blessed. Thank you so much. God bless you.
Susan Tulloch
My sales person, Paul Cruz, deserves 5 stars. He was absolutely great….kind and knowledgable. I would definitely go to him in the future, but probably not if he’s at Brandon Nissan. The 2-star rating is because I am annoyed with the dealership and customer service. I purchased a pre-owned 2020 Rogue with very little mileage. When the purchase process was done and I went to the car, I only received one key fob. Brandon Nissan said the original owner only returned one key and if I wanted a second one, I had to purchase it. There is no way I should have to pay for a second key on a basically new car. If anything, they should have charged the original owner for not returning all keys. Nonetheless, they should have provided me with two keys regardless. It may seem like a minor deal but little things go a long way. Poor customer service.
Zed Rams
Before coming to Brandon Nissan I was contacted by salesmen Howard Hopkins. He asked me what I was looking for. I told him I was looking at the rouge and the only think I wanted for my car was a SUNROOF and power seats. When I got there he let me test drive a rough with all the bells and whistles sunroof included and I fell in love. Will the rough I end up getting does not have a sunroof. I tried to leave several times because i felt uncomfortable but the Finance manager keep on and on. At the end I bought a rouge no sunroof. The very next day I brought it back because I did not feel safe driving the car because I wasn’t use to an suv. They would not take it back which is disappointing. However, driving the car now I got use to it. I just felt manipulated out of what I wanted and what he Howard promised me he would put me in. I’m not happy that I have to drive a car for years without one of the two things I asked for. My sister is looking into getting a new car and also one for her daughter and I told her about the safety features of the rough that would be perfect for my niece. Because of my experience with Brandon of Nissan she’s looking at other dealerships and hopefully she will have a better experience. I feel cheated. I came to Nissan after 14 years at Kia with only TWO request a sunroof and power seats and this is what I’m stuck with. Very very disappointed. Thanks for crushing my dream of riding with top open on a nice Florida day Howard Hopkins. Jahvree Ramsay
Nathan Conley
Don’t go here. Edward lied directly to my face my asked when asked him if he was running my credit again, which I specifically did not want. They will also let you buy a car and leave with almost no gas in it. Will be telling everyone I know avoid this place.
Rosemary Schaiper
Help my understanding of how to use the navigation.
Ron Gary
Great service. Clear explanation of what was needed to be repair my car.
Nikita Wilson
My car was taken care of in a timely manner and everyone was very kind and helpful. There were good measures in place to help everyone practice social distancing. I am very grateful for everyone that was there!
Rickey Alderman
Great experience at this place. I was nervous at first but George Nieto did a great job in assisting me. Gave me a very good deal on a 2019 Nissan Maxima. I didn’t intend on really getting another vehicle before I paid off my truck, but with the deal he gave me I couldn’t resist with great financing. Great Job George!!!👌💯
David Katzmayr
Purchased a Nissan Murano from Nick Restreppo on August 3, 2020. Very informative and extremely helpful. Very sincere and personable.
Jeanna Harris
Had a great experience. Mauricio Chavez was wonderful. He was knowledgeable and professional. They really worked with me to get in a vehicle I liked and helped to keep my payments down. They have a wonderful staff and everyone was extremely friendly even with my hyperactive 5yo. I got a package for free oil changes and maintenance so I hope that experience is just as great in the future! Recommend buying your next Nissan there for sure!
Matt Fleck
Possibly the worst car dealership I have ever experienced, not even close to normal Nissan standards of service, steer clear
Nathan Wrehsnig
Keith was very helpful and professional. Definitely the best experience I have had at a dealership.
HM H
Expense, retail parts and labor over priced. Took advantage of my emergency situation! I bought my car from there, had it services for years! Got screwed over many of times but needed my car because I have a blind dog in an emergency situation and of course to add to my emotions, unemployed so y’all took the last of my savings that was going towards vet expenses and utilities. Wouldn’t use my $100 off coupon. We’re in a state of emergency and y’all just want to rip people off and get paid as you take advantage! Besides all this, my car still doesn’t run well despite of supposedly fixing the expensive problem! W/O my car I can’t get my dog emergency care! SWF is highly upset and still very disappointed!!! That’s okay, God is watching bf. He is watching all of us!
Mazen Saker
Craig is the best advisor ever. Very recommend place. Keep the good works guys.
Allen Sharkey
The Service department , especially Keith Brantley, always provided me with reliable and professional service
Tiffany Waite
I wasn’t sure what I wanted and Jonathan helped me every step until I found my dream car .
Jasmine Kendrick
Bryan peoples and Ashley tucker were absolutely amazing and helpful they went above and beyond for me and my family.
kevin mcnamara
Fast car buying services
Alison Rono
I bought a car in July. The vehicle did not come with an SD card which is needed for the navigation. I was told it would be mailed to me within a week. Its been almost 4 months and many phone calls to the dealership and I still don’t have this $300+ SD card.
ginchy kookie
Polite sales associates.
Jim Folger
Ronald was great. He was efficient and honest. Kept his word and very professional
Lindsey Giammatteo
This was the best car buying experience I have ever had. Tim the manager was a great help and pointed us to Adam and Mike who were spot on with everything and made the process move so quickly! Jose managed our finances and had us out so fast. I will never go anywhere else again for a car.
Brianna Calbo
Very professional, work was done in less time than quoted, service techs were friendly. DID NOT charge me for additional services even when they could’ve as I don’t know anything about cars. Really appreciated the service.
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