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Jarrett-Gordon Ford Inc. in Davenport, FL

Overall Rating 4.2 out of 5
332 Reviews   Write a Review
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Ford Dealer

 2600 Access Rd, Davenport, FL 33897, United States
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Company description

Jarrett-Gordon Ford - New Ford & Used Car Dealership in Davenport, FL

Visit Jarrett-Gordon Ford in Davenport, FL for new Ford vehicles, used cars, financing, leasing, service, repair and parts near Orlando.

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All reviews:


alfonso noad
I want to thank Gene, Chop, and Sol for an amazing buying experience. They were extremely patient and honest throughout the whole process. I have purchased many vehicles and always felt like I was being taking advantage of. This was not the case at Jarrett Gordon Ford. They truly have your best intentions at heart. I went in with a prepared check from my personal bank, and the Sol (in finance) told me that the rate from my bank was a little high high and asked if I wanted to let him get me a better rate. I didn’t want to have my credit pulled again, but I’m glad I did. I told him I was adamant about not having my credit shopped around, and he got me an interest rate that beat my personal bank (whom I have had a previous auto loan through) by 1.60% in one shot! I was comparing an identical vehicle at another dealership, that was slightly cheaper, Chop (Manager) gave me honest advice and told me to call them to get an out the door price. After all of the other dealership’s high markups, the out the door was more than theirs. Gene (salesman) was amazing and even delivered my car for me! I want to tell everyone interested in buying a car in the Central Florida area, whether new or used, stop by Jarrett Gordon Ford first, you’ll be glad you did!
Driver Denali
This dealership was amazing, all way through the process. No hidden games, were straight forward and honest, rarity in the car business. I will definitely be back to buy another car, we drove 4 hours for a truck and it was well worth it. Joseph Grubb and the finance manager were absolutely great to work with. If you’re looking for a car this is the place to shop and buy a car. Couldn’t recommend Joseph enough, super professional. -Clay
derrick guevara
Chris was my sales agent. He was extremely courteous and professional. In my opinion he has by far been the best sales agent I have ever worked with. I have been in the Army for 14 years and can compare his work values to our own.
Ron Camp
Very poor follow up on repairs. Purchased 2019 f150 certified. Had hole in driver’s seat back section. Brought it to their attention. They said it would be fixed. Got me off lot and haven’t heard anything about fixing it. Vehicle was purchased 6/2020. After going there and multiple call, NO SATISFACTION! Was thinking about a new purchase, guess I’ll look elsewhere!
Hector Rodriguez
Great service. Showed up at this location with a tire losing air and they took care of me in a jiffy. Best part I was told there were no charge. Now, that is what I call taking care of customers!!!
Alex Mylonas
Great shopping experience. Started online, found the vehicle my wife liked. Called and spoke with Joseph Bammer. We discussed our trade-in. He followed up with a complete purchase agreement. We drove 1 1/2 hours to the dealership. We test drove the car while they looked at the trade. Boom BamBam out the door we went with vehicle she loves. No games, just good friendly business.
Manny T
Visiting Florida for spring break. I heard a turn noise in the passenger side of my 2013 Ford Explorer Limited at 124k miles when arriving. Walkin to the dealer and quick lane manager, Johnny Donohue, had me drove with him to diagnose the problem to make sure we are hearing the same noise. It was a wear and tear of one of the bearings. Johnny was very straightforward that it will cost me 1200 to fix but I don’t have to and not a critical problem. Car is still safe to drive back to IL, it can wait and advised me to enjoy our vacation. Such a great guy, no grab money BS manager. Great service Johnny. I recommend him. Thank you again!
Joey Perez
The most seamless experience at a dealer I’ve ever had and I’ve owned 6 Ford vehicles with 5 being mustangs . I called about a mustang Wednesday and I left with the car friday. I live two hours away so Brandon D and Dave the finance manager both made my experience simple and wonderful. They were both extremely helpful in calling and texting when they said they would as I live on the west coast we had to do everything over the phone. I’ve never written a review for a dealership but they went above and beyond with taking care of any and all little concerns and questions I had about the vehicle . I would recommend them to anyone .
Whitney Lane
We recently purchased a new vehicle and the gentleman were very helpful and getting us what we wanted at the price we wanted. we will definitely be going back for future purchases.
Tera jarnot
Honest service dept. Able to get us in last minute and get our vehicle safe and back on the road as we were traveling from out of town. Assisted a bit in the pricing as we were short on cash. Highly recommend service dept. Straight shooters. Did not try to upset us on unnecessary service. Only what was immediately needed to make in back home safe.
Pepperz Ghost
“If I could give it a negative, I would. Took my car in 3 different times for the same issue, and every time they said there wasn’t an issue. I know very well that there is an issue. I even told them the issue, but they insisted the car was fine. It most certainly is not “”fine””. Never going here again and I recommend you don’t either.”
Hector Vazquez
I was visiting family and I took advantage of my time there to get my F150 serviced. I didn’t have an appointment and Jerry accepted a walk-in. In a couple of hours, my truck had its 20,000 mile service completed. First class service.
Peter Boyd
While driving to Disney world we had vehicle alert for a low tire . We stopped at Jarret Gordon Ford am we’re helped by a service writer name was John, inspected our tires an air them, found no nail or screw. I asked for a bill an replies no worries I won’t charge for that. I thanked him an said that is why I am a lifetime Ford owner. Thank you John, I’m not worried about my car while at Disney .
michael Martin
“Just like most other dealerships in central FL. They just want to play games. They have a “”High”” MSRP and a “”LOW”” one. Guess what they give you? Yep the high one. There is only one MSRP and it is what the bottom says on the factory window sticker. Everything else is a make up figure to play games with. There are better places to go, yes they are hard to find but they are there. When I caught them with it they just talked in circles, Go else where”
donald cabral
Best dealer ship ever went to salesman will verlescy great sales help us up big time Dave finance manager. Process was very fast I will do my services with them 100 percent
Bobbi Freeman
I took my 24′ RV (Ford transit chassis) into Jarrett-Gordon Ford in Davenport FL last Tuesday. The check service light was on and I needed an oil change. The experience was beyond my expectations! My service representative Mike was very professional and communicative. He kept me informed of the possibilities and timing. The service department found the problem, ordered parts and had the RV fixed and ready to go by Friday morning. And, they offered a shuttle service to take me home and back which was very appreciated by me! The driver, Tim, was friendly, professional and I felt comfortable and safe riding with him. All in all a stellar experience for a mundane maintenance chore!
Dean Clowers
“They are amazing! Best of the best customer service! “”Pokey”” is the best salesperson we have ever worked with. We’ve purchased our last 2 trucks from him and he has was phenomenal! Saul in finance is the best at what he does! If you’re in the market for a new vehicle, definitely go to Jarrett Gordon Ford Davenport!!”
I’m not sure if it’s my luck with the service department or what. Several years ago I took a van here and worked they were supposed to perform for was not before I had to return to have them do the work. Yesterday I was trying to speak to somebody but I guess they were in a hurry to leave we’re very impatient and would not give me an estimated price on a service that I was requesting. The sales team is good But the service department in my experience has not been pleasurable and needs better management and the team members need to be a lot more attentive. I know I’ll take all of my vehicles to A different Ford dealer that is 30 miles away but Their willingness to go the extra mile and take time with you is much more appreciated.
Missi White
We had such a great experience buying a used vehicle from this dealership. Our sales guy, Gene was super kind and helpful and made the whole process really easy. They didn’t hassle us about purchasing anything extra and were very quick and straightforward with pricing and answering questions right from the get go. Overall, I really appreciated how friendly, helpful and appreciative everyone was during our transaction. We definitely recommend buying here and would be willing to come back ourselves!
Kathryn Jerabek
I bought my 2020 Ford Escape se I’m very highly disappointed with the detailing department they detailed it look like a scratch on my door he rubs it off with his finger so they didn’t wash it they just put tire shine and the next day my son goes under the hood looks under the engine and there’s no engine bay cover and it isn’t a feature and my headlights have a bunch of water in them and there all bubbled up and they didn’t trasfer my insurance from the other vehicle it’s been 4 months almost they said they would do that so I’m very highly dissapionted
Jenine Maggio
I bought a car there yesterday and it was a great experience. I traded in my old (and I mean old) car, they gave me more than even I thought it was worth. My salesperson, Will Phillips, was very nice. He listened to what I wanted and my budget and never tried to upsell me, which I appreciated. Financing was quick and easy and they explained everything in detail. This was my first time in a car dealership and it was really good.
Rosemarie Barrett
I purchase my very first car here the service was amazing I’ve been looking for months for a good deal I couldn’t find it no where. They don’t pressure you to buy a car they let u think about it and decide unlike other dealers they kill you running your credit all over the place.. and s/o Will Velazquez he was a sales person he’s great !! Thank you so much for the amazing service!!!!!!! See you nxt year lol
Caitlyn Neisler
JT was one of the most personable humans that I have met. My husband and I not only got a phenomenal deal on our new vehicle but I truly feel like we made a friend along the way. He had me laughing through almost the whole process. I can’t express enough how great this experience was. I am a Jarrett Gordon Ford customer for life.
Yadira Serrano
Awesome service car in the Body Shop and manager Frank Rocks hopefully got the Body Shop manager’s name correct he goes above and beyond
Xavier is THE BEST car-salesman EVER. So so so helpful, honest, and nice. Helps you figure out what’s best for you and tries to fit it in your budget. Just an all around fantastic guy and employee. If you come to Jarrett Gordon Ford, ask for Xavier!!
Ronald Abarquez
Went here with a hope of purchasing a pre-owned car. Received a polite and great service from Gene Kallenborn. Never felt pressured even from his Manager. Too bad I never liked the car I test drove that day.
chopper stephens
The staff here created this atmosphere like no other business..Wonderful experience…
Dana Yecker
We had a wonderful experience purchasing a new F-350 here. Our salesman James was awesome to deal with. Knowledgeable, happy to help and answered all of our questions quickly and efficiently. The finance guy (so sorry – forgot his name!) was great as well. Super personable, and no bs played with rates and requiring extra purchases to get lower percentages. No excessive dealer fees (in fact, out of all the trucks we looked at, the fees were the cheapest), whole process was smooth and easy. Honestly, everyone at the dealership seemed to be happy to be there. Everyone was great. Thank you!
Solomone Savelio
Looking to trade in new transit connect Xtl. Excellent services. Affordable prices. Friendly staff. Nice place.
jack muncie
Very happy with all aspects of this dealership, salesman Chris M was a true professional as was the financial manager I’ll send everyone I know to Jarrett-Gorden, Buy American Buy Ford!!
John Lebeau
Did not fill washer fluid left grease o spots on floor and on glove box broke wheel lock
Jay Programming
ROBBED!! They did not replace the part we were charge for!!! My friend and I went for a service because the dash was indicating that the car was overheating when it was not. The diagnosis was a bad Cylinder head temperature sensor and a bad cylinder head temperature sensor pigtail. My friend paid over $400 to get the service done and they have guaranteed us the car would be safe to drive back to CT. I wish it was true. The car broke down again after driving it for few hours. We had to tow the car to a nearest ford dealership on a Saturday night in the middle of nowhere. The dealership in GA where his car was towed was closed on Sunday, so we had to find a hotel. First thing on Monday morning, we received a diagnosis from the dealership in GA saying that the same temperature sensor was bad and they had to order a new sensor. However, the fastest they could get it delivered was in a day or two. Sure enough, it took two days. At this point me and the other four people in the car were mad but trying to believe that maybe the sensor replaced at Jerrett’s was bad from the beginning. (Manufacturing problem). Finally the new sensor arrived and it was replaced on Wednesday. But guess what? THE SENSOR WAS NEVER REPLACED at Jerrett Gordon Ford Inc. They charged for the parts and services when only the sensor pigtail was replaced. We have proof including pictures and the old sensor they replaced in GA. It’s obvious the difference from a new sensor and the one that they said they replaced. Because the sensor was never replace, there was no warranty. So, my friend had to pay another $200 for parts and service at the Ford dealer in GA. Our expenses caused by them was over $800 including hotel, food, and rental car. Not to mentioned that all 5 of us that went through this nightmare had to miss 4 days of work because of Jarrett Gordon Ford. Myself and the Ford dealership in GA called Jerrett Gordon Ford and left a message since no one picked up. It’s been over 2 hours now and we haven’t heard from them. If they don’t take responsibility on this issue my friend will be taking legal actions. My advise to you is that do not use their service. If you do, make sure to ask for the part that was replaced otherwise you might be going through the same nightmare we have gone through.
S Davis
Just purchased my very first car. I was extra nervous because I did the entire process by myself and did not want to go where I would be treated unfairly. I did tons of research and came back to this dealership for a second time to look at a second car after seeing it pop up online the night before. In my months of searching, he was by far the best salesman I have come across. He is incredibly patient, thorough in his explanations, and focused on finding what YOU want in a car. NOT what he thinks is best. I understood the process better after working with him. He gave me his number and as a first time buyer I’ve had a million questions to which he always promptly answers. A thank you to the women who helped me secure the financial part. I will update with her name once I remember it. Thank you!
Rogério Chiarotti
I was delighted with the service of the salesman Marcos Cardona. A fair price was paid on my car, and I had special discounts on the F-150 that I bought.
Wayne Groves
I set up an appointment in the service department to have a tire replaced that kept going flat after purchasing four tires from the dealership. The service department representative scheduled my car to have the tire changed rather than my truck. When I called to bring that to his attention, he told me it didn’t matter which vehicle as long as the time slot was available, they would service whichever vehicle needed Servicing. When my son took my truck to have the tire changed they didn’t know anything about the appointment for the truck or the tire. My son managed to get the tire changed that day and he picked the truck up the next day. I spoke with management they assured me that they would rectify the problem so I made an appointment for my wife’s car for service; oil change and tire rotation. I got a notice the day before the appointment for my car needing a tire and my truck needing service. I don’t know why they can’t get it straight but I don’t intend to do business there anymore.
I had a good experience trading in my car. Xavier is a great salesman. He is even helpful after the car buying experience and goes above and beyond to make sure his customers are happy.
What a great experience at Jarrett Gordon Ford ! Gene and Chop are the best!! Please don’t hesitate to work with these guys because they are the best !!!! Steve and Pam
Lisa Mae Reid
Good experience it not the people who working for Ford , but the things Ford the company offer I am unhappy with. Always is give respect from the employee, they are all hard worker.
Marvin Kessler
First let me start by saying they were 100% covid-19 compliant. Hand sanitizer as you walked in the door I’m requiring masks from everyone. This dealership was recommended to me my friends even though they were far from my home. The dealer I dealt with Bill was very honest and straightforward as to the value of my trade in and what I could or could not purchase. Unfortunately do to my credit the car payment was way out of my price range.
Avery G Smith
Not really interested in selling cars or trucks. Everybody stands around inside waiting for you to come to them. Terrible experience.
Michele Burroughs
Another awesome car deal at jarrett-gordon Ford! This is the third car I have purchased from Wes Crouch! I told him what I wanted and he and Sylvia made it happen! In and out in 3 hrs! Thank you both so much!
John Fabrizio
The worst Ford Dealership ever experienced. The service department management lies, and will not honor Ford’s own warranties. Ed the manager was rude, is a liar, and has no idea about customer focus. You have an appointment at 7am. No one shows up till 7 am. Then they make you wait. They set you an appointment with someone who is not even working. Ask to speak to GM of course he is not in. Do not buy from dealership or get your car serviced here. Hope they go out of business soon. I am also filing a comply with the states attorney office. Believe the one stars not the five stars on this dealership.
Saurabh Pathak
Good service, coming here for 10 years.
Emmanuel Carrasquillo
Great Job from Mike in service! They were booked for 2 weeks and I took it in without appointment and Mike still made my service installation in 3 days. Thank you!
Ask for Chris Medina, second time buying a car from him. He really cares about his customers. Definitely will continue to buy from him in the future.
They went out of their way to deliver our car directly to our door. Fair pricing, no hazzle, friendly people. James Tippett was our sales specialist, always there and made the while thing easier. great!
David Adams
Great body work and rental cars on premisis!👍
Christian Barrett
Horrible service. They really didn’t want a sale
Tom the Tool Man
Traded two vehicles on a new 2020 Ford F-150, over 14 days ago. I contacted both banks for the vehicles I traded, and the neither of the loans have been paid off!!! Next call is going to be to the Florida Highway Safety and Motor Vehicles. A very unhappy and concerned former customer!
Jodey Bruner.
Wow what a great dealership and staf if you are in the market for a new Ford or a quality preowned vehicle you must shop this dealership.
Vince Hicks
“Pretty good dealership. Would have given 4 1/2 stars, unfortunately I wasn’t able to. Quite friendly and very “”on top”” of things. Make sure you see the salesman I dealt with. His name is Will Vasquez, very respectful your man”
Corey Ciralsky
Great experience, no hassle with prices, and easy to work with.
Gwen Baker
I had car issues on my new car while on vacation and Mike took great care of me. Really appreciated the professionalism and amazing service.
Rossi Nelson
I stop by Quick Lane without appointment with my 2019 Ecosport, and problems with the brakes. I choose to leave the car, and Edgar text me and call me to keep me informed. My car was repaired and ready a few hours later. Thank you EDGAR from Quick Lane !
David Hall
Being from WV I was far from home when the serpentine belt broke on my Ford Explorer. Even though the service department was booked more than a week out, they managed to get me in to fix the problem. The service department was extremely helpful as well as very friendly. I could not have had better service. If you ever go there, tell Mike in the service dept. hello and thanks again!
Ron Dickneite
Justin Demyer is an outstanding sales person . No high pressure sales tactics and very professional. The first day we told him we were just looking and comparing makes and model suv’s. He never ask any question about financing but showed the vehicle, drove the vehicle. When we were done with the test drive we told him we’ ll get back with. Call the next day an made an appointment to purchase the vehicle.
Brandon Rossler
Shortly after buying a brand new truck I found the dash parts unsnapped I contacted my sales guy who went to the service department and asked them if there was any reasoning for the dash panels to be un snapped. The service department said they had no idea but would take care of it. I then later found gouge marks on many of other plastics. They told me to bring the truck in and I live two hours away, I take the truck in they tell me they are ordering a new dash cluster trim piece and a new panel for the back of the center console and a new trim piece for the right side of the center console but instead they had their interior trim guy “fix” the pieces instead and now I have iver spray on other panels etc. The fuel door on the truck was also not painted very well so I had them take it off and take it down to their body shop where they re sprayed it and now it’s a different silver than the rest of the truck. Fast forward a little bit, I was cleaning the truck and was under the seats and found pry marks on every cap that covers the seat bolts. Not just little marks but marks that look like the guy that did the work used a ice pick to pry them off. I them did a little investigating and found out I was lied to, not only was a few pieces of trim taken out but the entire interior was taken out I have proof printed out that states everything Jarrett-Gordon ford did to the truck before I bought it. Kind of funny they wouldn’t be able to find out what happened to the truck but yet they typed all the stuff in the system. Also not only was the truck torn apart because of a flood from the Evap drain that flooded the truck and caused mold but it was also sold to someone before me which has to be disclosed by law even if it wasn’t filed through the dmv yet. The report says customer states but yet I’m the first buyer 🤔. I was never told the truck suffered more than $600 worth of damage before buying it either which is Florida statue. I would steer clear away from the lies and find a better dealership that might actually take care of the situation the right way the first time.
Tom P
They gave us a great deal. I would highly recommend shopping for a car here. Will was awesome 😊👍
Johanna Cardona
Don’t go to this dealership. They lie at people. They start giving you a price and give you a purchase agreement and when you agree with that they change your numbers. Those people make you to waste your time. Plus they offer me a car that when I accepted the offer, they said that the car that I wanted wasn’t in the color that I wanted, so they offer me an expensive one in the same color. What type of game they think they’re playing?
Matthew P
Won’t work on your car if out of state for a recall. Bad customer service. Told me to go back to cali to get it fixed. After waiting 3 weeks for an appointment.
Shirley Hunt
Thank you for a great car buying experience Jayson Rodriguez! Also a big shout out to Dave in Finance!. Everyone was very helpful and knowledgeable. I definitely 👍 will recommend you and Jarett Ford to all my friends.
Danielle Malfara
Nicole in service is STELLAR. She kept me in the loop every step of my service via text and phone call, which was much appreciated. I usually hesitate to get my car’s work done at the dealer due to higher prices, but I’ll definitely be getting all of my car’s maintenance and work done on site from now on.
David Cruzado
I first left a five star rating because I was pleased with the service when I purchased the F150 from them. I then scheduled to have some aftermarket rims balance at the shop. No mounting just balance, I had them in the back of my truck. This were BRAND new wheels and brand new tires. No scratches whatsoever and when they were done they put them in the back of my truck. I didn’t bother to check and when I get back to my house that’s when I noticed all the scratches in around the same area in each wheel. Would not recommend the shop at all.
hang tran
Jarrett gordon ford davenport number 1 for service. We’re just got 2019 f150xlt. James Tippett is awesome salesman, he really nice, friendly. He help wholeheartedly, does everything for you.
Jerry Juergens
Very good experience. Willing to help. I had questions the next day, I went t to Terry in the service department. He answered all my questions. Thank you very much!
hannah moore
Brandon Deese was awesome to work with! He didn’t pressure us nor was he an aggressive sales person…he made the entire experience easy & excellent! The finance manager, Einav Solomon, was just as friendly & made the finance process quick! 1st vehicle purchase since moving to FL and look forward to being a repeat customer!
George Smith
I went for an oil changed and as a bonus I got a scratch on my car. Will definitely consider going somewhere else next time.
We’ve been going here for years and we will continue to go.
George Casey
Shout out to Edgar in Quick Lane for the extraordinary customer service, kindness and professionalism – going the EXTRA MILE is an understatement! Thanks, Edgar!
Bryan Wheeler
“I have never had such a terrible experience with anywhere in my entire life. I have been lied too, I have been blamed, and I have been disrespected continuously. Around 6+ months ago I got in an accident that wasn’t my fault. A piece from another car flew off and hit my undercarriage. That’s fine, I have insurance and what better place to take it to than a FORD body shop. Everything was fine till I picked up the car, there were numerous problems beyond belief. I got a paper back stating everything that they did and when I asked about what the damage was and what they did, they couldn’t tell me and had no idea why they did the things they did. I found my steering wheel leather torn, my seat plastic covers on the backside pulled upon. The seat cover for the track was also not in place. As far as I could tell, they had no reason to be inside the car as all the damage was outside. Not only was there cosmetic damage but the steering was also having an issue. I even found a RAT nest in my engine. When I called to take it back they said they were going to take a look at it but didn’t sound too happy. I showed up and they were completely disrespecting me. Saying I broke everything and everything is my fault. Even the nest was my fault though the nest was 50% built with FORD stickers. He immediately took it out and threw it away before I could get a picture. I asked for them to fix the steering wheel. For the few plastic things, they jammed it back in and now one of them is completely broken while the other is loose. They took it in the back and found a steering error and simply cleared it. Not checking why it had an error, not even noticing it had an error in the first time I took it in. I assume they didn’t check it. A week later after getting my car back with the steering wheel leather still ripped that they promised to at least glue back down but never touched, my plastic underlying to protect the car from rocks was completely ripped off. Upon inspection I noticed they installed it wrong by putting it outside and over the fender so when the wind caught it on the highway it ripped completely off. I had to use wire to hang it back up so it wasn’t dragging on the road and didn’t tell the body shop as I was worried they would ruin my car even more out of spite for bringing it back. I also notice the front fender was not the same as my previous fender. Upon a few weeks ago, a shop told me I needed transmission mounts front and rear LOWER. As the shop found the transmission to be rocking. When I took it back to the body shop as I assume it might be from the previous accident, I was immediately given plenty of excuses on why I was wrong and perhaps I was involved in another accident, implying I was lying. I have never been to a business where they call you a liar and blame everything on the customer. I continued to be extremely nice and they finally agreed to look at it. Stating that the trans mounts are located on the top of the car and that nothing can even damage them as the accident had an impact on the bottom. Not only that they are wrong where they are located, but they seem to not understand how shock of a chunk of metal flying at you (70mph+), bouncing under the body carriage can cause damage to other parts other than where it impacted. They took two days holding my car only taking pictures. Upon picking it up again, they took the pictures of the wire job I did and everything underneath the car stating once again I was involved in another accident and nothing is wrong. Even with their “”LIFE TIME WARRANTY”” they didn’t offer to fix their work. I’ve had steering issues ever since I got my car back from day 1, the turn radius is completely smaller making it hard to park, I also have a dangerous wobble from time to time when turning all the way in. It’s not as responsive as it use to be with small adjustments. At the end I ONLY asked for a letter to show to my school that I couldn’t go to school because they had my car in the shop. I fought with them to email a letter and it’s been two weeks without a letter. Rude and unethical.”
Alvaro Magalhaes
Great people works there, always work me in for my maintenance! Good work guys
Joan M De La Cruz
Good service nice cars
Gilberto Barron
Pathetic how I been trying to get the recall worked on for the steering damper for months now and the service department keeps saying there is no recall. Guess it takes a crash or death due to the fact for people to do their jobs.
Carrie Sullivan
I have been using Jarrett-Gordon service department for 3 years and I’m always greeted with a smile and helpful service associate. Made a purchase today and Joe Grubb is by far the most respectful, professional, and friendliest sales person I’ve ever purchased a vehicle from. I highly recommend Jarett-Gordon.
Adam Preaster
The people at Jarret-Gordon Ford are absolutely amazing. Mr. Bill and Ms. Sylvia really took the time to help me out and get me into an amazing affordable car. I left these guys with the biggest smile on my face and in a car way better than I thought I’d be able to get. I would totally recommend this place to all of my friends and family.
zimfaze Seven
Great customer service thank you will
Deranged Leo
Great light atmosphere. People are nice to work with and try there best to help you in your current situation. My car blew a engine and need a car and was able to get into a brand new one. Thanks to Joseph Grub
Incompetent mechanics left locating dowels out of engine, transmission mounting locations causing 3 clutch failures, wanted $2800 to repair, luckily A tex transmission in New port richey was able to diagnose and repair for $860 including parts.
Robert Bleeswa
I had already visited 2 other ford dealerships in the area and this was going to be my 3rd. The other 2 places didn’t even come close with making a deal with me and wasn’t as accommodating and I felt as if I was just another customer. Jarrett Gordon Ford in Davenport made me feel like a guest in their home. I brought my daughter along and they made her feel special too. I worked with Chris Medina and he was great. I am not the most easiest to work with on car deals, but Chris worked with me and got me a great deal. Make sure when you visit ask for Chris cause he is a great person and also a great salesman. When we were waiting in line for the finance manager to close the deal a nice lady gave my daughter some coloring books and crayons to keep her occupied. The ladies at reception were also very nice. This dealer treats you like family and I will be back to work on my next deal with them. Sorry Chris but be ready!!! Thanks to everyone there and no they didn’t ask me to write this. I am doing this on my own!!!
Penny Shumake
“Great experience with salesman “”Solomon”” & finance “”Gary””. First time in 30+ years of buying vehicles that I left dealership happy and impressed! My 16 year old son loves his first truck! Thanks for a great car buying experience!”
Hilly Friedman
Great prices, exceptional customer service!
Rick Iacobo
Purchased a Fusion through Joesph Grubb. He is the epitome of professionalism and service. I was very impressed at the lengths he was willing to go to make sure we got the exact car that I wanted, at the right price. Always contacted me back and was quick to respond. In finance, David was personable and very informative about my options (and not pushy when I declined them.) But one thing that really stood out to me, as I was standing in the service department with Joe, setting up my car to get tinted that day – he pointed out a man in the service drive way that was chatting with customers as he cleaned their windshields. That man was the owner of the dealership. That to me speaks VOLUMES of the character and integrity of Jarret Gordan Ford – and it showed in everyone that I interacted with there. I HIGHLY recommend you go here for your next vehicle purchase. Ask for Joe, and be prepared for a pleasant, honest experience – the way it should be.
Diego Vazquez
Excellent service…its like a family
Great place to go for buisness and work.
Rob Pietsch
Fairly fast oil change lane serving all kinds of cars. However recommend getting there early or make an appointment. Some days the wait can be 2+ hours. The waiting area is comfortable. As with automotive dealers, their repair prices are outrageous. I’ve been quoted almost $1,700 for repairs there when other independent repair shops were quoting 50% that price.
Ram Ramd
Very bad service paid 2000 dollars and job was not done no jack in my lincoln And also panel not done well.
Jay Smith
Coming from the UK and buying my first vehicle in the USA, things were a bit daunting. We visited Jarrett-Gordon Ford with the intention of buying a second hand F150. Bill Lassiter assisted us on our options and we choose a low mileage Silverado 1500. Bill took us for a test drive, explained the vehicle to us and even found out our elegability to own a vehicle in America. After discussions and a bit of haggling I agreed to purchase the truck & Bill arranged the insurance on it and even managed to get the manager to agree to store it for me until I return to the states in January. The overall experience was one of joy and I would not hesitate to recommend the guys of the Davenport Dealership. Many thanks to you all and I hope to buy other vehicles from you in the future. Well done. Jay Smith
Phillip Eledge
“Save money by not listening to the pushy finance guy. He does not have your interest in mind. I will try to give the facts of my experience without any mis-information. When it comes to financing terms there was a “”rebate”” for using Ford Credit. I went to the dealership with a pre-approval from Bank of America, a bank that works with this dealership. The finance department talked me into using Ford Credit over the BOA because I would lose the rebate. That amount is not disclosed in my paperwork I brought home after purchase. After not finding that I did not have it, I called and spoke with Kirk (Used car manager) and was told by him that I could get a break down of the rebates given. That does little to help at this point and I believe the rebate was $1,000. The financing guy let us know to take the rebate now, using Ford Credit to get the rebate and re-finance the vehicle after we got our first statement. All sounds good but it isn’t. Ford Credit gave a 6.87%, Bank of America gave a 3.44% for NEW VEHICLE. After sale, Bank of America gave a 4.59% because it is a REFINANCE. We missed that 1.15% difference PLUS we have to pay FL State Doc Stamps again. The difference will cost us about $1,600 for taking the advise of the dealership finance department. I am better informed now. Thank you for the lesson that you are in business to make money and don’t honestly care about your customer.”
Jack Davidson
I found the vehicle on the dealerships website and it was exactly what I was looking for. The last vehicle I bought, 10 years ago, was from Jarret-Gordon and I had a very good experience. This particular dealership is 45 minutes to and hour away. Price was a little more than I wanted to spend but the vehicle spec’s were perfect and I liked the dealership. I decided to do the inquiry online. I received a phone call from a sales rep, Justin, in 5 minutes which was quick by any expectation. Justin said I could do the online finance application and trade-in estimate to speed up the process at the dealership. Online application was easy and I got approved for 0% financing and $16k for my trade-in. I drove right to the dealership and met Justin. Took the truck for a test drive and went back to the sales office. Justin left for a long time and came back to say that although I had the pre-approval for a $16k trade in, market trends say my truck is worth $13k and that the vehicle price went up because I was using 0% financing, the price of the truck went up from the price advertised online. After some negotiation we got the trade-in value to $15k. Little bait-and-switch on the trade in and online sales price but I’m sure I skipped over some fine print somewhere, touché. Now, this dealer is a “no haggle” type of dealer which is why I went there. No-haggle works both ways! I’m not going to haggle you on the price, don’t haggle me either! I’ve now been at the dealership for 2+ hours. I signed the deal and then I was transferred to the finance manager, David. David is the “closer.” Obviously a successful sales guy and now running Finance. David believes you should buy every warranty and service package he pitches because he’s David, a Ford expert. Unfortunately for David, he’s too aggressive and will loose sales because of it. I considered buying the tire protection package but was turned off by David. Dealerships need to get rid of this part of the sales experience, it’s off-puting. After David I was returned to Justin. He had my new truck parked outside. Unfortunately it was pouring rain. Justin gave me a quick orientation and I took off. After I got the truck home I discovered the front and back-up cameras didn’t work. In full disclosure, Justin said there was issues during the test drive but said it was working fine when we did our orientation. They stopped working once I got it home and am using another dealership to repair. I also discovered that my new $70k truck was apparently parked next to a sprinkler head on the dealer lot because it was covered with etched in hard water stains. I am still polishing them out. I would have had the dealer take care of it before delivery if it wasn’t pouring rain but in my opinion, $70k trucks should come out to the customer in perfect condition regardless of current weather conditions. Now, Justin was good but that’s his role in the sales process, to be my chaperon and fiduciary against them big bad dealer/finance department. I don’t like that model and dealers like Carvana and Vroom are going to drive this model to change. On a positive note, if you throw a few corn hole bags in the hole, you can get $125 towards accessories. I got them all in and Justin made sure I got my gift certificate which I used towards a truck bed divider.
I went in to have my transmission replaced on my vehicle. They took 3 weeks to do a job that I was told would be done in 1 week. When I got my vehicle back it started leaking transmission fluid. They had broken the radiator in the process of replacing my transmission. They replaced the radiator and gave me the car back. The next morning all my radiator fluid was on the driveway. So I took it back. They had broken the water pump rushing to install the radiator. So they replaced the water pump. I was told they would test drive my vehicle after the repair to make sure no other issues occur. They did not test drive it and they lied to me 3 times telling me they had. I told them, my dashcam shows that it was not test-driven. So the mechanic came out to test drive it. He was visibly angry that he had to test drive my vehicle. While he was out driving, my vehicle broke down. If I had taken the vehicle back I would have been broken down on the side of the road instead of the mechanic. So they fixed the problem. They rush through work when they should take the time to make sure everything works. I will not be taking my vehicle back to them for service again, I would rather drive further to a better dealership that cares about their customer’s vehicles. It took 1 month in total for them to finish fixing my car. Hopefully, they will take better care of the next customer than they did me.
Elizabeth M Taylor-Williams
The most pleasant experience ever in purchasing a vehicle. The Staff and Management cares about the individual and the quality of their inventory . They are Godly praying folks! Family oriented folks! Forever committed to this dealership!
John Dryburgh
Jarrett Ford Repaired the back half of my 2015 Nissan rogue. When the car came back it was perfect. I have never seen a repair shop take more care or in sure more perfection then I saw with my car. I would recommend this body shop and repair facility to absolutely anyone. Great job guys thanks for the hard effort!
Thomas Walles
Sol was the best car consultant I have ever worked with. We had all the pricing worked out before I made the drive to pick the vehicle up. He was straight forward and had the interest of both parties in mind when finishing everything up. There was no forced conversations or anything that did not seem at ease through the process – great guy – great dealership. Highly recommend
Tammie Russell
Fernando Cancel
Best dealer around in Central Florida, go check my boy Jay he will put you in a car for less the cost of other dealers…Happy Customer
Henry Carroll
as crooked as they come , service department is a joke. I’m sure one day ill drive by here and see a empty lot , and the doors closed down on this place.
Ashley Bradley
Called with an emergency due to a nail in a tire on the way to work and was told we could be helped in 45 minutes or less. Upon arrival, literally one minute later, we were told that there were now seven vehicles in front of us and they had no idea how long we would have to wait. We watched the van that was in the bay we were waiting for pull out & the bay remain empty for 15 minutes before we asked what was going on. We were then told they were sorry they couldn’t help us. ??? They were literally going to let us sit there & not talk to us again after we repeated what we were told when we called. Had we not gone to ask again the tire would’ve been so flat we couldn’t have made it anywhere else to get the help we needed. We were treated like a bother even though we had called & explained it was an emergency & told no problem they’d be happy to help. The manager had told the mechanic not to help us but never himself showed face. Total disgrace & asshat move.
David Fontanez
Don’t recommended Service Center Sucks, especially if you are Hispanic they ignore you and take care of the white people first. I’m highly disappointed of this Ford dealership.
Tommy LaBarge
“Purchased a used “”Certified”” Ford from this place. Had the car 9 months and the engine needs replacement. But have no fear, I paid top dollar for the best warranty they offer! Oops, NO! My warranty was void because of parts that I bought with the car from this dealership were not correct!! I’m in Philly now, so I can’t take the car to them, so I called for some help from the people that sold me the useless car, and now, useless warranty…. I’m still waiting for the warranty guy to call my wife back…. It’s been 4 days. Still we wait! I’m still being charged for the POS car and the even more useless warranty. I really liked this place too. But, as usual, when the sh*t hits the fan, No one knows or helps you!! Thanks for NOTHING!!!!”
tom michael
I was very interested in a vehicle they had posted on the Internet but it lacked details as it was new to their lot. I talked to Caty Konat. She told me she would research the information and get back to me that afternoon since I had told her I needed to make a decision within 48 hours. I am still waiting for that call. I did, however, received a call from some nice office assistant 36 hours later following up on my desire to buy a vehicle. She had no clue what had already transpired, poor thing. Twenty-four hours later i get a boilerplate email from Caty Konat herself saying how sorry it was that JG Ford didn’t earn my business and if I knew anyone that needed a new or used vehicle to call her directly. JG Ford didn’t lose the sale; Caty Konad did. If she doesn’t honor a commitment she herself made, how comfortable will you be buying a vehicle from her? Postscript: Instead of a vehicle 60 miles from my home, I ended up buying one 1800 miles away.
Richard Galloway
Awesome dealership, really go the extra mile to help to get the car you deserve, See Jayson awesome salesman!! The whole team does a great job !!
Lesli Cetrulo
Did buy my car and am very happy with it.
What a fantastic experience from the minute we arrived at the dealership. Our salesman Will instantly treated us like family and at no point did he push us to buy anything it was almost like he was a consultant rather than any car salesman I’ve ever dealt with. I highly recommend this dealership. Oh yeah and we love our new Fusion!!! Thank you so much Will.
Cristian Lucas
If honesty, integrity, and superb customer service are core values you’re looking for in a dealership, then Jarrett-Gordon Ford should be on your list of dealerships to visit. Bryce Smith was our salesman and it was a pleasure working with him to purchase my son’s first vehicle – a 2014 Ford Mustang. He spent quality time getting to know our family and is solid/genuine person throughout which we greatly appreciated after prior encounters at other dealerships. Solomon/David Carrion did a spectacular job working to secure affordable financing and we were able to get to know David who completed the financing. We’ve already referred about a dozen coworkers and friends to this dealership. It was truly a great blessing to get to know the three of you!
Charisse Cherry Pie
Great service. The guys were nice. I had a flat tire and they helped me out. I don’t even live there but they made me feel as if I were a neighbor.
Felicia Jones
Very friendly and knowledgeable staff. I get my oil changed here and have had some bodywork done here also. I have even recommended them to my friends and family. Great work guys!
Amanda Nicole
I’ve been here about four times. The first time was great because I actually bought something- a Ford w a full warranty. The next three appointments were so disappointing. Only once was I greeted when walking in and standing there to be helped- the other times I’m standing there 7-10 minutes for someone to acknowledge my prescience. I understand they are very busy- I work in a busy, demanding job myself. This kind of service from the start is telling. One visit I just walked out because I got tired of people walking past me and not acknowledging me. I was just there for an oil change. Another time I dropped my car off and asked repeatedly for someone to stay in contact with me because I would need a rental if they were going to keep my car. I called and spoke to Mike in the service department who told me they would call me back with some kind of answer in around 15 minutes- over two hours later with no contact, I call again and speak to Arty who was zero help with this entire process. I bought the car at this dealership and have a full warranty but no one could tell me when I could possibly get a rental; I will be stranded without one and need to get to work. Every experience I’ve had since buying the car has been bad- they are dismissive, unhelpful, they clearly don’t care. I won’t be returning and I really expected more from this place.
S Christians
“Before driving to Jarrett-Gordon Ford in Davenport, I had researched online the used SUV I planned to purchase; three area dealerships each had one on the lot in my desired model & color; first dealership I went to was a “”nightmare”” experience due to a nasty & condescending “”manager””. I phoned the 2nd dealership, Jarrett-Gordon Ford in Davenport, to check on availability of their SUV. I spoke with Internet Sales Manager, Caty Civick, whose wonderful & kind-hearted personality was a huge reflection on this dealership’s professionalism & reputation. My Salesman, Joseph Grubb, could not have been more accommodating. Since the SUV was not a Ford product, I was extremely surprised at his knowledge-base & familiarity of this vehicle. I came prepared w/stat sheets & “”proposed”” trade-in values. Joseph worked WITH me to make my dream purchase a reality! Also, I spoke at length to Sales Manager, Kirk Lucia, whose expertise & terrific personality were a welcome surprise making my experience with Jarrett-Gordon Ford extremely personal & positive. I also met Finance Manager, “”Sol”” Solomon, another exemplary employee! I’ve purchased, & still purchase, vehicles for “”others”” who refuse to visit a dealership simply because of prior bad experiences, i.e., having been financially duped, being mistreated by employees, service dept.’s refusal to acknowledge problem(s), etc.; I tolerate NONE of the above from a dealership and/or its employees. Finally, I got a super deal on my SUV & a very fair & equitable amount for my trade-in! I HIGHLY recommend Jarrett-Gordon Ford in Davenport if you want your buying experience to be mutually beneficial both financially & in terms of personnel respect & kindness. Ask for Joseph Grubb if interested in purchasing. Also, being a Christian-based business speaks “”volumes”” to me!”
Sean Farrell
Amazing service and a no pressure sale! I went in looking for a car and the salesman Jarrod Kelley took care of me he found me a great deal on a great car and made it super easy highly recommend and ask for Jarrod for sales and Dave in financing great no bs people they will tell you how it is and they respect your decision!
Kasey Leaverton
I had such a great experience working with Will! I’ve had my Ford Edge for 2 weeks and it is AMAZING. I really appreciate the low-pressure sales environment at Jarrett-Gordon, although with the new Ecoboost engines, luxurious interiors and awesome safety features, these cars really sell themselves. Will was patient while I went through each Edge in my price range to determine the upgrades that were most important to me. We ended up with a great interest rate through Ford Credit and I am extremely happy with our purchase. I highly recommend Jarrett-Gordon Ford in Davenport! Be sure to ask for Will Velazquez!
Rachel Dias
Purchased a used 2009 Suzuki SX4 hatchback from this dealer with salesman Chris, and when I leave the dealership with it the engine starts shuttering and the check engine light comes on. I bring it back and they tell me it’s safe to drive?? The manager Daryl tells me the check engine light code came up as nothing. I ask to speak with the mechanic that checked the car and he tells me it could be an O2 sensor or the fuel pump. They cleared the code and would not tell me what the exact code read, so I could do research myself. They said the shuttering stopped and to call and make an appointment if the check engine light comes back on. As soon as I go to leave the dealership it’s shuttering like crazy. Come back and ask to go ahead and make that appointment, they repeatedly tell me it’s safe to drive. I go to pull out of the dealership and I can hear I have a flat. When the mechanic took the car for a test drive he ran over a nail. It was one thing after the other with this dealership, thankfully the 5 day money-back warranty saved me. I got my money back, and then see they reposted this lemon on their website days later. Don’t buy used from here.
SlowTime Jon
The service Department is terrible. no communication between costumer and staff, i had Jennifer as an advisor and it was just a nightmare. made me drop off my car for no reason,took them 2 days of having my car and not being able to even look at it. i got told they were going to look at it the next day and nothing. Terrible terrible service experience, never going there again.
Sami Jo Windsor
Will P was a very helpful sales associate. The truck was exactly as advertised and they made it work to what we requested. Very good to deal with and they stayed late for us coming from a 2 hour distance. I love our new truck and would definitely recommend them for anyone purchasing new or used.
Frank Armengol
Nice friendly atmosphere, James the sales rep treated me more as a person than a customer( wallet). James took the time to not only show me the car I was going to look at but had others I was also interested in which were not fords. He explain the difference between the cars and address some of my concerns. Einov(Sol) the financial wizard worked his magic and got me a great rate. After I brought the vehicle which was 2019 Ranger James came out and showed me how to understand certain features as well as sync my phone to the car. Best time I ever had buying a new vehicle, have read some of the reviews on Jarrett Gordon Ford all I can say is these two guys were great. Would go back and buy another vehicle even though I have always brought other brands. Would definitely recommend anyone to speak to these two great individuals.
stacy taylor
Loved this place for the Longest time, used them for 12 yrs. for service and oil changes . Close and affordable ,but now you can’t get an oil change unless you leave the car for the day or make an appointment 3 days in advance , also now they raised the price for a Basic oil change from 25. to 40. That’s almost double . as a long time customer I asked why and was told because they are busy and maybe I should take it somewhere else if I couldn’t wait . REALLY , because I asked why …..not a fan anymore . Will take my 2 vehicles elsewhere in the future:(
Kat Humphrey
Great sales staff, friendly and caring. Works hard to make sure your happy with your purchase and or service. Willing to go the extra mile. Highly recommend them. Satisfied repeat customer.
Carlton Sherman
I purchased a nice vehicle at a good price. The purchase was carried out in a timely manner. All of the staff involved were very nice and respectful, from the first phone call that I received from the online inquiry until the deal was finalized. Mr. Robert Taylor was knowledgeable concerning questions that I asked. He also assisted me in getting the vehicle home.
Lysa Platukas
Staff goes above and beyond to help and Gary, in finance, worked so hard for hours to get us a great deal! We couldn’t be more thankful and we are LOVING our beautiful Mustang convertible we plan on keeping in the family forever!
Joanne Charette
I have to say Terry Jackson is one of the best employees you have ever had. I have been coming there since I bought my car there 8 yrs ago and in all that time he is the best person I had take care. He really cares for his costomers and treats them like they mean something. I hope he never leaves there. He has more patience than anyone I have ever met.
Anita Long
A great car shopping experience… Our salesman, Will Phillips, was extremely knowledgeable about the Ford Escape we were looking for… Anthony Gordon, the owner was more than kind to me… We had a vehicle that needed to be bought back and he was very helpful in making that come about… We could not be happier with the Escape we bought… There is all the latest Technology on the car which was a must for me… I also told Will the price we were willing to pay for the car and he with his in-depth knowledge of the Escape and the product line across all the family stores helped us to find the exact car we were looking for at the price we needed to pay… Thank you Will Phillips, Anthony Gordon and Jarrett-Gordon Ford for making my dream car come through…
Volker Eckhoff
found a new Fiesta online and got in contact. They told me all prices reflects $2500 cash down or trade in equity ?? that is false advertisement. Thank you – I’ll bring my money somewhere else. And please don’t respond to call whoever and you will make it right. That is BS – advertise your cars for what you want for them – that is honesty and that is the dealership where I will spend my hard earned money
Elizabeth Richardson
My second vehicle in 7 months I have purchased here(an unfortunate accident happened to the first). Each time the staff was amazing throughout the entire process. Answers every question, hides nothing from you. They are great!
Abby Squire
I had such a wonderful buying experience. I went in with no hope of financing a vehicle because of my credit and financial situation. Jayson Rodriguez helped me find my ideal vehicle and truly made it a wonderful buying experience. Very open and up front during the whole process.
Bill Bushman
Jared was great! Appreciated his recommendations and not trying to oversell any products or services. Told me what I needed and recommended a few future service items. I’ll definitely return to have them completed!
Eddy Randall
I went to this dealer looking to special order a new 2019 Mustang GT but not knowing what I was walking into since I’ve had so many bad experiences at dealerships in the past. The experience was AMAZING and Gene who was my Sales Rep was more than I could have hoped to deal with! He kept me up to date on the build of my car and even got me into the car the same day it was delivered which is unheard-of. They worked fast and were up front about everything to include all costs associated with the purchase. There were none of the crazy add on charges some of the scummy dealers are charging these days and they got me an amazing deal. If you’re looking for one of the last few dealerships in the country that isn’t trying to rip you off and actually cares about their customers, go here!
Felicia Tucker
I always get my oil changed here. Fast and friendly staff. Was late for my appointment due to an accident on I-4 and they still got me in and out, even with many walk-ins. Highly recommend!!
Melissa van kessel-Duncan
The service at Jarret-Gordon is fantastic. Everyone I dealt with has been very polite and helpful. This is the first car dealer that I am very happy with.
Mario Aniceto
Great speedy oil changes, 2 duallies no appointments
Miranda Hooks
I had the MOST amazing experience with Jayson Rodriguez he went above and beyond and made me feel like i mattered. Definitely number 1 company and will be referred to everyone i know looking for a vehicle. I had an awful experience at another dealership and jayson completely changed my outlook.
Wayne Pixley
Appointment was easily made, gave me a ride home, offered to come get me in the afternoon. Car was finished before promised. Everything was done as promised and all was seamless. Great experience!
Fazil Bacchus
This place and the people that worked there are awesome, took my 2019 Mustang GT for first oil change and tire rotation, was done in a timely fashion and courtesy, love Jarret Gordon Ford
Wally Skwisz
Had a great experience with my purchase of a Ford Transit Connect XLT at Jarrett-Gordon in Davenport,FL. My salesman was very nice & finance dept. was ok , too. I am enjoying my new Ford very much, it is even better than a Chevy Venture van that I once had. My dad always liked Fords, he came over from Austria in 1937 & bought a new 1937 Ford convertible coupe w/v-8 engine. He later sold it just before I turned 16, guess he did not want me to get my hands on it. If any of my neighbors want to buy a new car I will definitely send them to Jarrett-Gordon Ford. !!!!! Very nice dealership……
Thomas Reilly
The usual this is our best deal we are not making any money on this car. then when you are ready to go a lower price and a lower price. Car buying should not be so adversarial.
Isaac Mcclain
Jarrett Gordon Ford is personally the best dealership I’ve been to. They’re very friendly and know how to do business. Overall there a very great dealership to have. Personally I like talking and having Nelson in my life. Thanks for all you guys do.
Fanda McKinney
We needed to check the nitrogen levels in our tires. The did this and topped them off for free. Very nice service guys.
Claudia Burns
They were very thorough in their diagnostics and kept me notified of any additional service necessary. I appreciated text reminders prior to my appointment. The service took exactly the time that was quoted to me my final expense was exactly as quoted. I could not have been more pleased and will be returning in the future. Claudia Burns
Paul Drummond
Trust. That is the only way I can describe my interaction with Nelson and Kirk who helped me get my son a car without me ever leaving Jacksonville. Price was outstanding- no one else would get close. Always sending customers their way as I know they will be taken care of. Thanks again!
Gordon Vanderhelm
Had a great experience. We gave Nicole a tough assignment with a lot of requirements for a vehicle and she found exactly what we needed. We traveled from Ocala to the Orlando area to view the vehicle and complete the deal. We were treated well at the dealership and drove away happy.
N Vasquez
Best Ford dealer in Polk County. David Carrion this was the second car we purchased with you and I have to say thank you. You were courteous, pleasant, knowledgeable and helpful through this process. Thank you for orienting me in all aspects of purchasing my 2018 Flex. I will definitely be referring you to anyone that asks me of were to go to buy a car. Wish I could give you 10 stars. Sincerely, N.Vasquez
Amy Schmidt
I called made a 9am appointment the man was very polite and set my appointment with no problems.I arrived the following day nervouse about going to a dealership for anything.All I have ever heard is dealerships will always up charge you. As I arrived there was a nice young man outside who I spoke to. I explained I did not know what I was supposed to do or where I was supposed to go. He was very kind and told me not to worry I followed him inside took two min to fill some papers out and he showed me where I could sit and relax until they where finished.The chairs where very comfortable. i watched the news and then he was back in no time with my keys and told me it was done. I got a standard oil change for $25.00 they did not try to charge me any more then the agreed upon price.Im a single parent and on a strict budget so this was a huge deal for me. I would recommend this place to anyone and everyone the man who I dealt with was very professional, kind and polite not to mention clean cut and good looking 😉
Cecilia Gonzalez
I started having car problems after a road trip from Chicago. Thank god for Mike he went above and beyond to make sure my Ford Explorer was ready for my long trip back. I definitely recommend this place amazing customer service! Thanks again Mike
Belinda Olivera
I brought my car to Quick Lane because I had won free Oil Change and Detail at a Golf Tournament. The service and staff was so great I brought my husband car in a few days later and paid for service which was also great. Their shuttle guy was also super sweet and friendly. We definitely recommend just make an appointment because they are so popular they are really busy.
Wilito Rodriguez
Great experience truly talented and integridable staff. If your looking to buy a car without all the stress ask for Will he is truly amazing.
Anonymous Servant
Honest business.
Chris Miller
I recently purchased a used Ford F-150 and had an excellent experience. My salesman, James Tippett, showed me the exact truck that I came to look at instead of walking me around endlessly showing me stuff I didn’t want and can’t afford. When I told him I was interested in the truck, he came back with a good price and clear breakdown of all fees. There were no games and the deal was drama free. The sales manager and everyone that I dealt with were also friendly and professional. I never felt pressured to do anything. Lastly, as I was about to leave, a prior customer came in to bring everyone cookies in appreciation for the service she received.
John Weissmuller
Jarrett Gordon For is wonderful. Jerrod Kelley was very helpful and made the experience seamless.
Joe Musumeci
Wonderful experience from start to finish. The entire team is in sync and dedicated to your outcome. Would highly recommend Gene.
Vickie Gittleson
In Florida visiting family. We got a rental car with no manual. All we wanted to do was put gas in the car but the car says flex fuel on it. Weren’t sure what to fill it with. Kept trying to call rental company but couldn’t connect with a live person. Finally decided to call a dealership. We called and talked to the service department at Jarrett- Gordon Ford. Very friendly and helpful. We’re on the road again.
Leanne Barco
Third vehicle purchase with Chris Medina at Jarrett Gordon in Davenport. We love the customer service here, always pleasant, professional, and fair. We drive almost two hours to this dealership, and trust me, they are well worth it!! My husband absolutely refuses to shop for vehicles anywhere else.
Doug Standish
Had an appointment to look at a certified pre owned SUV. ,was called the night before to make sure my wife and I were coming in at 9 am ,, drove from Bartow to look at it. Got there a d saw the SUV parked out front ,, BUT with a private plate on it , then someone walked over to it and drove off ,, waiting for the salesman to come to us ,, approx 10 minutes,, we had told the receptionist we had an appointment,, salesman finally showed,, to inform us that it was sold the night before ,I asked what time ,was told and it was BEFORE they called to confirm the appointment !!!! Just wanted to get us there to show us several other NEW SUV’s For more money !! We said was not happy !! Salesman disappeared ,, we waited for short time then just left ,, I got a call ,from the salesman, apologizing about everything , but still wanted us to come look at new SUV’s. Yup can u say BAIT and SWITCH !!!!
Ocean Ford
big company that take advantage of another’s misfortune
Marilyn Ganley
Helpful staff if they can’t help you there actually refer you to facility that does have what you’re looking for
Brian Meyers
Don’t ever change. Weve been buying our fords here for almost 15 years for a reason. Shout out to pokey.
We walked in just to get some information about a car we were interested in. We spoke to Joe Grubb. He was amazing from start to finish! We meet with Darrel who helped us from the Finance department. We had no plans that we would be leaving there with two cars! Nevertheless one?! The team at Jarrett- Gordon Ford were amazing! I would totally recommend! They made the process very easy. And they kept in touch with us days after to make sure we were enjoying the cars and to see if we had any questions. I am very grateful we found them and that they helped us with our new cars!
Steven Winter
They are really good there. We moved here from up north a couple of years ago. Our cars took a beating every winter from the snow, ice and salt. My wife’s car died about six months after us moving here. Jarrett-Gordon Ford was the only dealer willing to work with our limited budget. We bought a great used Focus from them. Last year when my 19 year old Honda Civic died, we headed off to Jarrett-Gordon Ford to see what could be done. I came home with a brand new Ford Fiesta and I love it. It’s such a fun car to drive. My one requirement in finding a new car was that it be a manual transmission. They had the Fiesta there, took it for a test drive, loved how it shifted and bought it. Would recommend them!
Paula Murrey
I regularly have my oil changes with Jarrett Gordon Ford. Both Terry and Felix in the service department are absolutely the greatest! I really appreciate the care they gave me.
C. D. Asay
After my car lost all power and taken in, they found out the oil filter had not been secured from an oil change at a different place. They were very helpful in providing me all the information I needed and helping me with getting a new engine in my car. They made sure that I had a rental car during the duration of the process. They kept me updated the along the entire way with the progress. Mike and Albert in the service department were very helpful.
Home Remecbdy
I can’t say enough about this dealership. From salesperson to finance to management to service, everyone is extremely helpful and friendly. I just purchased my 5th vehicle from here and will be back again. Shout out to my salesman, Will Phillips.
Raptor F-22
Fast and professional service in quick line area,salesman very professional and not rushing to sale
Daniel White
Took my car in for it’s first oil change. In and out very quickly.
Elijah Mcdaniel
The team at Jarrett-Gordon Ford are amazing. They helped me get my first car at an unbelievably affordable price. Not only that but throughout the whole process they were extremely helpful. It’s going on 3 years of ownership, they’re always following up to make sure everything is still exceeding my expectations. They even recently helped my sister get her first car, which was another job well done. Have nothing but great things to say about the dealership. Big shoutout to Mr. and Mrs. Gordon, David, and J.T., wonderful people. HIGHLY RECOMMEND!!
Nelson and Terry and Ed take very good care of me and my Ford Focus. I always go the distance to that Ford because of that. Thank you for your great service. Edda Serrano
Ron Bee
Service department was clean, efficient and flowed very nicely. Minimized my wait time, which is my biggest pet peeve. Very pleased with this place.
Richard Bradley
Picked up a screw in one of the tires on my new Ford Mustang. Had it replaced. The staff was informative and helpful. The visit was short and the new tire’s price was competitive with others.
Marta Escobar
I had a bad experience on my last visit.
Ginna Duarte
Unfortunately, these last two opportunities that I have had to service my vehicle has been a bad experience, today for example they delivered the vehicle to me with half the requirements and partly because it was closing time I received a pretty bad treatment from the staff who attended
I got my Honda accord from Jarrett Ford Davenport. They are the best people you will ever need when you are in need of a car ASAP. They treat you like a VIP regardless of who you are and your financial status. I will also love to commend Will Velazquez for his exceptional service. Thank you Will.
Teresa Liberta
I had the pleasure of dealing with Xavier on the purchased of my 3rd vehicle, he has been my sale reps on all the other occasions, The costumer service is wonderful, from the sales rep, management, service dept and everyone I had the pleasure to deal with. If you’re in the market for a new or used vehicle don’t hesitated to give them a try.
Thomas Fusco
I thought that they had overcome the poor service but once again to my surprise they out did themselves I am no longer servicing my vehicle here the quick service lane is a JOKE , I called they gave me a 5pm appointment I stood waiting for 10 minutes to get helped at the service desk while another customer requested they stop service and give her her vehicle back because they took so long! My service took 90 minutes ( oil change and tire rotation)the staff was aloof at best, closer to rude but they just wanting to go home. this quick lane name should be removed tried to book my other vehicle for service they were unable to service it the same week I went in on a Monday they said maybe the following Monday, so I said forget it booked service elsewhere this is a problem with this location poor quick lane service and no resolution by management
Tori Piontkowsky
I was so nervous about coming here and actually buying a car and on top of it I was late for my appointment with Josh so I was unable to see him. I have to say when I walked in and David came up and helped me and my husband pick out my dream car much less then anywhere else. David held our hand through the extremely long process and he was just amazing. I have to say he will be the guy we go to for our future cars and we will tell anyone who would be willing to listen to go here! Thank you David. You gave us an amazing car with a discounted price and just plain amazing service. I love my new 2019 Ford Escape!
Saundreka Bowman
I love coming to this ford location for several reasons: Great customer service, workers take pride in there job and customers, loving, caring, sense of humor, positive, and most of all integrity. I live approximately one hour from this location and I will take the drive to this location only because of their customer service that they provide. I have a location five minutes from my home but their customer service is not of quality like this location. The service and quick lane departs are crew of great people
Brandy Cantrell
I can’t say enough positive things about my experience here. The staff are unlike any other dealership I’ve ever went into. They aren’t pushy and are very respectful. I highly recommend James Tippett, Joe Grubb, and Gary Burton! Those guys are amazing!
Grimm Odinson
My salesman Laz is the man, got me in the vehicle I wanted very quickly entertained the whole family with good conversation, and made us feel at home. Financial guy Gary was awesome as well! Whenever we buy again we will definitely be going back.
Christine D.
Will and Luis in sales are fantastic! They worked hard for us and it was very appreciated. Only thing I would reccomend to management is work on how long you’re making guests wait around. We had to wait several minutes to see a salesperson even when we called ahead. Then had to wait to find keys to see cars, then wait for more keys and a plate to test drive, then wait to get a quote on the prices, etc., etc. Seams like the whole sales system could be more efficient and engaging.
Amber English
Xavier is number 1 all the way around!! The whole ford team was amazing from start to finish and I couldn’t imagine going anywhere else again :))
Jeff Strobel
My daughter Bailey and I had a very nice experience Jarrett-Gordon. Joe was the salesman and did a thorough job explaining everything. He was very professional. Gene was also helpful. Darryl was good at explaining the final transaction. Joe had the car washed and detailed before we left. It was a very good day! I would recommend this dealership to anyone.
Dalton Lamsen
We had a great buying experience. Thank you Bill L. You were very professional and hardworking. You made our buying experience enjoyable. Thank you so much and I will rely on you for my further Ford needs. See you around.
Chance Welch
Love my 2018 focus ST and glad I got it from a dealership I could trust that made buying a car so simple for me. Next time I’m in to buy a car I plan to get a mustang 😎 Felix is a great salesman and I would recommend him to anyone buying a car. Darryl worked out all my paperwork and got me approved with ford credit and he is going try and help my mom get in a new ford soon as well.
Thi Nguyen
“I wish there is a Zero Star rating for this place. I wouldn’t recommend this place to anyone new to the Area. I came to this place for an Oil change and AC Freon Recharge from 11:55 AM till 2:30 PM. I had waited 2 hours and 35 minutes, and the consultant came out and told me. “”I’m sorry to have you waited here for NOTHING, we have too many cars backed up from appointment”” When I first arrived here, he said there is an hour gap so he could squeezed me in. I told him that I will need the car to drive back to Atlanta today. “”We will try to get you out of here in 45 minutes”” he replied. and I came out waiting 2 hours and 35 minutes for nothing? Well I do understand that Freon Recharge will take at least an hour, but at least have a Heart and give me an Oil Change to be safer on the road! It is NOT like I’m begging for a FREE oil change to be treated like this. It should take less than 15 minutes considering it is a Honda CR-V. Appointment or No appointment. This is very unprofessional and unreliable business place. They could have done it better by having 1 available Bay for an on-going basis like fast pace jobs such as Oil Change, and regular checks up. I wouldn’t recommend this place to my family, friends, neighbors, nor co-workers. Any businesses that are planning to do businesses with this place should be aware as well, this place will drag your company reputation down with them. You will have many and many customers like me.”
Gus M
Wow….. What a service nightmare…. I purchased a 2017 in March 2018 of this year (From a different dealer) I was on vacation with my family and air conditioning stopped working In summer of Florida( Plus we have a three-month-old baby and a one and a half-year-old baby ) Number one they had no loaner service and told me that they could not look at it till tonight and before the service guy can even diagnose the problem or look at the problem he told me if I rock jumped up there and hit it it was not covered and I was told liable for all charges who use that type of tactic with the person that purchases $80,000 vehicle If they are giving me this types of problems with the vehicle with 10,000 miles on it I would be very leery of this location once again I am a Ford owner and my loyalty is with ford but each branch is different and ran differently as well And result I left because I did not feel comfortable or confident in this location to take care of my brand new vehicles problem I would pay thousands more somewhere else just to never experience the service they offer I am so glad I don’t live locally and forced to use them!!
Gilberto Raya
I was in the market for a new truck, an F450 King Ranch to be exact. After trying various dealerships like Bartow, Weikert and Brandon, which the first two didn’t take me serious at all and that’s fine it’s their loss. I finally stopped in at Jarrett and right away I was helped. The truck had to be ordered since it wasn’t a truck that was just sitting in their parking lot and it was ordered and it was ordered to my liking and they had all the patience in the world, thanks Gene. The finance rep, David, was also great in terms of getting me the best deal and the deal exceeded my expectations. He worked with me as a veteran to give me the best interest rate from ford which he was able to get me two. All in all zero complaints and great customer service. Sometimes it’s not about the product because even the best products are defective because their man made. Sometimes it’s about the customer service. With great customer service even a small defect can be resolved.
Richard Albert
Had a chronic slow leak in one tire, nothing obvious from outside. The mechanic had to demount the tire and found a small nail which had penetrated. Very satisfied with the service department
Ronald Denisi
Jason was great with us going over each vehicles that we look at and gave us a great deal on a brand new vehicle and a great deal in our trade and I would go back to him if I’m looking for another vehicle and anyone that I no is looking for a new or used vehicle. Great job Jason keep up the good work it was nice dealing with someone who cares about people needs.
Jerry Gill
Service is always great
Shirley Cowan
Great service. Very friendly and knowledgeable staff. I never have to wait long. All the work done has been above my expectations. Would recommend them to all my friends and family. It is a great place to do business for service and for purchasing a vehicle.
Miguel Munoz
If you really want or need help to choose a vehicle, and feel honesty helping you and not pressure or tricks to force a deal… this is the place! I bought many cars in my life, I used several dealers and brands… and 10 years ago I used this car dealer, and never I changed again… I rather to drive 45 mins from my home to Davenport just to see options, instead to use other place. 100% sure, if you try never you will leave them.
paul gaetano
Shopped several ford dealers in the area. Same truck, 2019 ford ranger lariat. All the prices were very competitive. The difference was the salesman. Lazaro Cuellar was the X factor that made my decision easy for which dealer to choose. These days the salesmen are basically order takers. Shop on line drive in the dealer and the car hop comes out and finals the deal. Lazaro was none of the above! Very personable engaging and the patience of Jobe. He did a outstanding job and made you feel special! He just started there and I wish him continued success. They say you buy the person not the vehicle. Today I was very fortunate I got both! Happy with the dealership and salesman. Would recommend both to anyone in the market. Much better experience than auto nation! Jarret Gordon Ford and Lazaro, job well done!
Brian Freeman
Went again with another vehicle for just an oil change. As last time went well but I lost my bill holder. It was my dads and was also 40 yrs old with my cash in it as well. When I got home we were frantically looking for it when my phone rang and it was the dealership calling me to tell me a tech “Johnathan” who was new to the dealership quick lube found it on the shop floor and gave it to his supervisor. He never took a thing from it. I immediately drove back to get it back and offered a reward to him. He flat out refused! It is refreshing to see there are still people like that left in the world. I am very pleased with the service work they have done on my vehicles and this experience is just icing on the cake if you will. They have a very satisfied customer for a long time.
Rosindah Clep
Felix Delgado is awesome at his job, and helped us find the perfect car for our family. We also had a great servicing experience. Felix was courteous and helpful with my twins. Everyone here is nice as well.
Christian Ortiz
Wesley crouch and Mr. Solomon two excellent person they help me since the beginning until the end . I will recommend them to others persons . Was a great experience
William Boyle
As a former mechanic I watched the young man who serviced my vehicle and was impressed with the thoroughness of his work. Everyone is very polite and easy to talk to.
Mrs Magen DeMaio
I have bought two vehicles from this dealer and I have my vehicles serviced here. I have never had a bad experience dealing with sales or service. When I am there to have my vehicle serviced, I walk the showroom floor looking at the new vehicles. I’m always approached by at least two sales reps asking if I have any questions or need any help. Even though I don’t, it’s the fact that I was acknowledged. This dealership has always gone above and beyond as far as customer service goes.
Anibal Pineiro
The service desk are real friendly…. Just to crush ur smile. I purchased the care package and the contract guy said I don’t have to worry about nothing no payment nothing for service come to find out the service guy is charging for service, he’s reply (free) check ur contract. And wild waiting on the waiting room a black widow almost bit me. The spider went under the sofa but like u see in the picture below u see a black widow egg. Ewww
Robert Tela
I’m a proud owner of a new used car from this dealership bought it from Kurtis cook young guy with a great attitude and incredible service thank you for all you’ve done
Amy Latess
Oil change appointment for 9:00 am… was told it would be done in 2 hours… turned out 2.5. Hours . Screw that! My time is valuable also.. never again
Luke Rynear
I had to acquire a part for my work van due to making a slight mistake when trying to repair it. The part was impossible to find, despite driving a fairly new Ford Transit van. I thought I’ll try a dealership. Jarrett-Gordon Ford had the part, and not only was it an easy transaction but the customer service was great. The man at the parts counter was very friendly and helpful. The customer service certainly made a good impression. Got the part with no problem and fixed the van.
Onida Waldrup
I love Jarrett-Gordon Ford in Davenport. They serviced my vehicle and had me out in less time than predicted. They were all all friendly and made me feel that they valued my business. It made me feel that I choose the right dealership to purchase my Ecosport. I will use their service department again.
Pablo Rigual
Purchased a F-150 through Joesph Grubb . Joe is a very good professional salesman. Always on top of everything. The second day the I had the truck i noticed the it was pulling to the left and right. I immediately call Joe and got me to the service department. They balance the wheels and alignment. Pickup the truck and again was pulling to the left and right. I call Joe and he made arrangements again very professional. The second time they replaced all 4 tires they balance the wheels and a alignment. Pickup the truck and still pulling to the sides. Call joe again made arrangements this time the service manager went with me also very professional and helpful and noticed the truck still pulling to the sides. They stay with the truck for 8 days waiting for the Ford Enginering team to tell the what was next. They change a part after 8 days and the truck keep pulling sideways. Now I’m driving a brand new truck the is pulling to the sides and I have to wait for my first oil change for then to take a look of my truck again. I dont feel safe driving the truck. First and last time the I buy a Ford. I had bought new cars before and never I had a issue .
Gladys Nigaglioni
They were the most wonderful and awesome people to be with.
Great experience. Work with Nicole walrath to get the best deal possible.
Donna Giles
I love this location I’ve been bringing my car here for years. And never once have I been pressured to pay for services my car does not need. The mechanics are very knowledgeable and take the time to clearly explain things to you in detail. Your money or time will be wasted here, worth the trip. Very nice staff
Luis Ruiz
Best Ford service in Central Florida.
Sandy Hodges
We purchased our 2018 Ford Transit about 4 months ago with Gene. Gene was great thru the entire purchasing process and AMAZING with follow up. Recently took the car for servicing (1st Oil change and tire rotation FREE). Terry in the service department was great and super helpful and it took less than an hour. The day after I got a message from Gene, did I mention how awesome he is? He saw that we got the car serviced and just wanted to check on how everything went. This dealership is truly wonderful. My only regret is that it’s so far from home but it’s the ONLY Ford dealership that had the vehicle we wanted.
Aurelio Garcia
We really like the way James tippett treated us at Jarrett Gordon Ford….with respect and he is very knowledgeable and has patience. He explains everything very well. You don’t find many salespeople like him. We highly recomend him to everyone and the financial department as well. We give them five stars.
Gary Greenwood
Booked car in for a rear view camera at 10.30 am monday..had to call for updates at 5.00 pm. To be told no one had looked at the car yet. I left car overnight ..called Tuesday to be told needs new camera…didn’t have one in stock..would be fitted Wednesday ..picked car up Wednesday afternoon…then I got a call o. Friday to say the camera was in stock and they tried to arrange a time to fit a new one…I told them it was already done . Wouldnt recommend service at all
Peggy Mahoney
Everyone was wonderful!!! I was thrilled to drive out of the dealership with a brand new car!! Very patient and helpful!!
r p albert
Just wanted to have car looked over and an oil change prior to an upcoming road trip. Jared and the staff were fast and efficient, also most importantly, they didn’t try to push me into things I didn’t need.
Christine Anderson
My time is very important. I appreciate the efforts the Service Team goes to in order to provide accurate information and updates. The staff is friendly and helpful, most importantly I trust them with my vehicle.
Visiting area. These folks then an outstanding job of changing the oil on my diesel engine. From beginning to end. You’re paying the bill everything was extraordinary.
Hugh French
I recently traded vehicles at Jarrett Gordon Ford. Since was negotiating to trade one used car for a later model used car there was potential for a tough time. However, the salesman (Will) and the Sales Manager (Kirk) were both very helpful, and ended up giving me a fair deal in the end. It was a good experience.
frank reynolds
We have been using them for all our vehicles since 1996. Superior service and great Sales dept.’s. They own the expression “Greatness is our motivation and friendships is our core belief”
John Hayes
Entertaining car buying experience. We all know car buying is not fun, but this was beyond expectations Our salesman Will V. met with us and showed us the car we were interested in seeing, we were not in a hurry to buy a car yet but wanted to look at one on their lot. He let us take it for a test drive and showed us another model that might have worked for us. Neither car was in the price range we were looking for, so we left him our number and told him what to keep an eye out for Over a week later he found the perfect car for us, a low mileage late model ford that we were looking for, but it was on another one of their lots. I said we would be interested in it and came to the dealership to negotiate a price for the car. After 2 hours there we came to an agreement and they would have the car there on Monday. So Monday comes and we come to see the car. The car listed is Certified Pre-owned. A huge plus in our books, so we start the paperwork, one problem. The car was too old to be certified pre-owned. We were ready to walk away. So we renegotiated some more and in the end we got a really great deal. Thank you Will V. and the rest of the staff at Jarrett-Gordon Ford for taking care of us and getting us the best deal on our Ford Focus
Christy Brittain
They had a new electronic check in system and I felt it was very thorough and helped explain exactly what services I was getting upfront. Good pricing for services. Nice waiting area with tv, comfy chairs, and a nice selection of vending machines. I’d say the only way it could be improved is if they had a small area like a kid corner with a few puzzles or toys . other places do and it makes it a little easier if you’re waiting with kids.
Iraida Rivera
Terry and Felix as well as the manager Ed was very nice and professional and helped me out when Carmax didn’t.
Chris M
Just a car dealership…
Ann Bullock
Very good experience. Edgar was my service tech. He greeted me at the door. I had an appointment set up for replacing my front brakes on my 2012 Focus. Edgar verified the information in the computer and took all my information. He gave me an estimate of how long the repairs would take and how much it would cost. He then arranged for the driver to take me home while they worked on my car. Edgar called me with updates on the repairs and arranged for the driver to pick me up when the car was ready. Jarrett Ford was very efficient and professional. Edgar did a great job!
Megan Stegall
It was very good and done pretty fast
Daniela Roper
This dealership is always so kind and so helpful! I have honestly never been treated so well at a dealership before. The Service Manager was very informative and they fixed my car troubles with such ease. When I’m ready for a new car I will most definitely go to them. Thank you times a million!
MrKrud 9967
2nd purchase in the last 16 months. Joseph Grubb took care of me the first time and now my parents. We will definitely be back next year. Thanks again!
Miguel Sanchez Lopez
Very good service. The vendor, Lazaro Cuellar was very kind, helpful and had full knowledge of what he was selling. He helped me a lot in the process of filling papers and so on. I am very happy with the purchase I made. I would definitely recommend Jarret Gordon to my friends.
Joseph Prete
This was my fist visit to the service dept. since I purchased my certified F150. Everything was handled efficiently and repaired everything no questions asked. It’s clear that this dealership takes care of the customer first.
George Raucci
It was a great Experience and had no problems getting it done fast the sales person James was a pleasure to work with
Thomas Seaner
When I entered I was advised of longer then expected wait time possibly 1- 1/2 hrs. I said that was acceptable. My car was serviced and I drove away in 1 hr 15 min. Car was kept clean , car serviced as requested and I am a happy customer!!
David Larson
Had a normal service preformed as well as some minor warrantee work. Our service writer, Jennifer, was very attentive and overcame a number of obstacles beyond her control to make sure we were satisfied.
Sherry Hazlett
Attention to detail and friendly staff. I will continue to bring my truck in for service to this dealership.
Beverly Davis
Great deal on a brand new F-150 pickup truck. Good service
Sara Otto
“ZERO STARS is what I’d love to give if possible. I do NOT recommend anyone go here EVER to get their car serviced. Seriously, run. My husband and I went to get our transmission looked at and were told the labor would run about $800 to have the engine lifted and the issue “”examined.”” Sure, fine it’s a transmission so what choice did we have? So, we went ahead and gave them the green light. We paid the over $800 bill thinking we had received a service. We were TOLD the transmission had “”severe corrosion”” and that we needed an entirely new transmission. Wow, talk about a blow so of course we took the car to another mechanic just to make sure we weren’t overspending. Y’ALL, our second mechanic immediately called us and was like please do not tell me you paid a dime for anything…the vehicle was NEVER TOUCHED. Dust and all, no marks on any of the ORIGINAL bolts, tires hadn’t been taken off (zero hand prints on the tires which was necessary to get to our engine with the car we have), and a whole bucket list more of reasons he knew the car wasn’t touched. He even took pictures. Of course we were furious. When we confronted the manager at Ford about this, he said sorry and that he couldn’t believe this “”happened again.”” THIS HAS HAPPENED MORE THAN ONCE?! YEAH, YEAH IT HAS and guess what? I had to demand the money be refunded that day because he was going to “”mail it to us”” or “”drop it off at our home.”” Yeah, I really trust you after just STEALING over $800 from us. The most pathetic part of this is there was no follow up, nothing to indicate that whoever was clearly NOT doing their job was fired, nothing. It was beyond disappointing. We have three Ford vehicles and have always stuck with Ford but DO NOT GO HERE FOR SERVICE. IT’S PLAIN ROBBERY. DODGE THIS BULLET. RE: There is nowhere to answer the response I received on my review so I will answer here. It seems we are being directed to contact Ed Solvis but that is exactly who we spoke with when this occurred so I am not sure that contacting him after we already explained all of this and provided photos proving there was no work done on our car that there would be any further resolution. Thank you.”
Cheryl Phillips
Terry was great. He answered all my questions. Everytime I come for service here everyone is so nice and upbeat. Pleasure to come her.
Miranda M
Jarrett-Gordan Ford Davenport are amazing! I’ve had problems with my car (the fan went out) and I went to the Ford I bought it from and they never fixed the problem and said I was wrong. I brought it here and it was fixed in not even a day! Thank you soooo much!!!
Pamela Modglin
I am pleased with Jarrett-Gordon Ford, they got my vehicle in and serviced right at my appointment time…..very friendly and quality service….wouldn’t take my F-150 anyplace else…
Matt Wood
Found a cheap car online that I was interested in, when I went in to see it I was told that the car was unavailable and would be in the shop for a couple of months. Then they tried to sell me a more expensive car. When that didn’t work out, the next day I get a call that the cheap car I was interested in was now magically fixed. Feel like it was an attempted bait and switch.
I was helped by Gene K. and he was extremely helpful and knowledgeable. It made for a great car shopping experience! Highly recommended!
Eagleye R
Worked with me well, they go beyond to get what you need, recommend you buy a car here
If I could give 0 stars, I would. I recommend to all, avoiding business here will save you a head ache. I recently got some serious transmission work done. When I picked up my car, they gave me the keys, told me I owed them nothing and that it was all covered under warranty. Now over a week later, they are calling me saying that there was a mistake, and asking me to pay the full amount. I was ready to pay for the damage when I showed up to collect my car, not over a week later after they’ve told me there was no charge already. Absolute ridiculous way to run a business. Take your business elsewhere.
Jay Ryan
Came in for a check engine light and they were able to diagnose the issue fairly quickly. They ended up not having the part in stock and emergency ordered it in from out of state. Because I have the Ford extended warranty I was given a rental for a day. All in all a very easy and happy experience.
Annemarie McManus
Jared my service writer was very nice. Greeted me as I drove up and listened to my problems. I dropped by car off, without an appointment, and I was able to pick it up about 10. Thank you so much
Luis Montenegro
Best place to buy a car!!
David Bessette
Second time taking my Mustang to Jarrett-Gordon Ford and I am a satisfied customer. Will definitely use them again for oil changes, routine maintenance or repairs in the future.
Eileen Dockstader
We schedule our appointments with Edgar Acala at service for every visit. He is dependable, courteous and very helpfull.
Sheree Robinette
I am very happy that I found this service team. They treat me great here. I cannot tell you how many times I have been cheated by a car repairmen in other places. I have never been cheated out of any services that I didn’t need here. One time I thought I might need to have new brakes and they told me they were fine and they would let me know when service was needed on my brakes. Wow – I know lots of places that would put on new brakes and charge me for them even though I didn’t need them. Wouldn’t it be great if every company would act like this? Thank you for the service you provide here and please don’t ever change! Please keep the same staff also. Oh and one more thing, the prices here are great also. I’ve never been overcharged here. I compared prices with other dealers for the same job, and this place was far cheaper than other dealers for the same service.
Frank Gruca
I purchased a used vehicle from Jarrett-Gordon. I had a great experience and the sales team is very easy to work with. The entire place was kid friendly from the sales office to the finance office. No pressure and no hidden tricks.
Pokey was great to deal with. They really try hard to fix any issues you may have. Give them a try! The financing team will do everything they can to make your payments reasonable and fit to you. Thanks!
Mike S.
The service department is incredible. They treat you like family. I have going there for the past four years and I can not think of a better place to go. Jennifer, Albert, and Mike are fantastic. Thank you for taking care of me and my vehicles
“The experience I had with the service department makes me not to want to buy my next car here. Poor communication from start to finish. We have bought several cars at ford, and have a lease from there as well and service all of our work vehicles there. I dropped my car off Friday at 11am for an oil change. They called and said I needed four new tires and that it would be ready Saturday morning first thing. No problem. I called Saturday morning right at open and asked if my car would be ready for 9am as promised. They said no it would be awhile because the truck with my tires on it had not arrived. Noon was the next promised time. Called back at noon (I borrowed my Mother in laws car to make it to my work appointment) at which point they said the truck had broken down with my tires on it. They offered me a rental which was impossible to get as I was at work. Sunday they are closed. Another day of no car. Called for Monday morning pick up as they said no later than 930 am ready. They said it would be ready by 10 and was around $650 dollars. Ubered up to Jarrett ford arrived at 10. They said “”20 minutes.”” I had an 11 appointment which I then also missed. I did not leave with my car until almost 11:30 am for an oil change and new tires. I understand things happen, but this was 4 days of back and forth and poor communication and a ton of wasted time. Not only that, but the amount ended up being 775.00. This is unlike any experience I have had a Jarrett Ford and when I turn in this car I will not be using them again. Overall frustrated, huge waste of time, and just not what they are usually capable of.”
Patrick Layton
I finally have a good review for Jarrett Gordon Ford. They actually took time to listen to what I needed done to my vehicle without gouging the price or making up work that never needed to be done to my vehicle. In the past with other vehicles, it never happened.
Ivette Chiong
Just had my car serviced at the Quick Lane Service center, and I have to say I was pleasantly surprised! Jennifer was absolutely amazing, and the whole staff, including the staff at the Enterprise car rental agency, were polite, helpful, and genuinely nice. Would recommend to everyone and anyone who needs their car serviced!
Billy Daniel
Bought my used truck here. They were very helpful in sales and working on the financing. I did have to take the truck back a week later with a leaking tire. They patched it for free, but I didn’t realize until later that they mounted the tire backwards. It cost me 35 bucks somewhere else to fix that. I just didn’t have time to go back and wait. Also they told me they would find my second set of keys, but I have yet to hear back from them.
Charles Duff
As usual the service staff and mechanics we’re helpful, quick, and capable of meeting all of out needs. Only place I go to service my RV.
Robert J
Great buy on a 2006 mustang gt. I got a good price affordable financing and a 30 day 50/50 warranty to boot. Bill Raynor did a great sales job and the car is even better than I had expected.
James McLeod
I found the vehicle on the website. Drove over from Maitland. Worked with Jake and Ryan. I have bought many cars from different dealers and this was the easiest of all. In and out in just over an 1 hour. Would definitely buy again.
Tiffany Wiedmeyer
We were from out of state and had to have some repairs done unexpectedly. As you can imagine, that’s always stressful alone, but with Jarret Ford off of I-4 the experience was unbelievably outstanding! I couldn’t imagine a dealership treating us any better, especially one over 1000 miles away from home! We worked closely with Eli over the phone to special order our tires that aren’t kept in stock and discuss cost of a potential brake job. Eli was very informative, prompt, and reassuring, in all of his communication with us. I wish our Ford dealership back at home took care of us like Jarret, it was so stress free even being on vacation!! The pricing was very affordable and no surprise charges appeared, it was exactly what Eli explained to us over the phone. I can’t thank them enough. I wish we were closer for regular vehicle maintenance!!
Wanda Rodriguez
Great customer service!! I am a happy customer.
Joseph Dougherty
Swift, efficient personnel had all my questions and needs answered in full.
Mike Hak
Drove over an hour for advertised used car. The car did not have the equipment in on line ad. When I said something they said not there fault. Third party does the listing. Did not even apologize.
Ahmed Ortiz
David Carrion has exceeded in every why possible to gain my loyalty to this establishment, his dedication and patience is why I bought my vehicle, I did not feel pressured. Not only has Mr. Carrion and Jerrett- Gordon Ford have a loyal customer, now you have a friend, better yet, family. I will extend my appreciation by recommending people who I know will be a customer for life. Attentiveness to customers is beyond compare. Exemplary service everytime!
Robert Burnson
We are very, very pleased with our entire experience with Jarrett Gordon Ford. We purchased a 2013 Edge from the Davenport dealership at an excellent price (we know because we shopped around). Wes Crouch, our Sales Consultant, was friendly, attentive, and very helpful and handled everything in a professional and straightforward manner. Oliver Howard, the Business Manager, was also very professional and very helpful – completing all of the financial paperwork went very smoothly, which is something I definitely can’t say about other dealerships. Every aspect of the purchase went smoothly and professionally. We have already recommended Jarrett Gordon Ford and Wes Crouch to our friends and family members, and we will continue to do so to others. Also – we are absolutely delighted with our new Edge!
Karen Fernandez
Best place to buy and service your car! Make sure you deal with Artie Borrego VIP mgr. He is excellent and makes you feel like a true VIP from beginning to end whether you are buying or getting your car serviced.
Luis Enrique Torres
Great service, they treat like family.
Ginamarie Ramos
“My experience was amazing , your sales team we’re wonderful. They we’re on top of their ”A”” game. They showed me a few cars and up facilitate the experience much more easier than what is is. Especially your rep Arti, he was respectful and jnderstandofvmy needs. As well as Luis . They helped get me approved immediately, which was a great deal for me. Their was a another loan officer who covered for Luis . He was wondering as well. My experience was amazing. I will be sending people over there. Thanks for everything”
Dodge girl SRT
This is a shout out to the body shop.. They did an amazing job fixing my car.. It looked brand new. One thing I definitely would have to say was about the odor left in my car. It was a high chemical smell.. It took 4 days for the smell to leave the car. But other than that they did an awesome job.
I’ve purchased multiple vehicles from this dealership in the past and it has always been the same experience. Excellent excellent customer service with a personal touch! I would recommend this dealership to anyone who is looking to buy a new or used vehicle. Ask for Randy, and you won’t be disappointed.
Awesome experience from day one. Very professional staff they kept me informed, they contacted my insurance and ordered all parts. Although repairs took a little longer than expected JG didn’t released my car until it was fixed. 👍
Andy Trujillo
Service department here is awesome!! They work quickly and their prices are fair!!
Vince Fagan
Tried buying a mustang 3x and pretty much got nowhere. Salesman said I’ll get back to you with GMs best offer over 24 hours later never heard anything so I contacted him he said “Oh yeah can’t do it numbers ain’t right”. Ok so just ignore me and leave me in the dark? Whatever. We negotiate a little more won’t give me more than a few word responses like ok or nooooo. Then he said he’d definitely get with the GM and get the best offer possible for me. Haven’t heard anything back. I see no reason why I SHOULD HAVE TO KEEP MAKING CONTACT. If they was really interested in making a 35k sale I feel like they would be helping me at least a little. It’s a crying shame trying to buy a car is a hassle no matter what dealer it is.
Elizabeth Chesebro
The body shop took care of my car after an accident–Great customer service and friendly people! They sent update emails throughout the month long repair and even finish ahead of schedule! I’m very happy with their service and will be using them again!
Barry Ford
Well I had no problem with the work that was done. But when I went t leave and get in my vehicle there was some kind of trash from the additive they added to the oil on my floor board and the Maintance screen needed to be reset saying that the oil change was at a 100 %. You see when you served our country as US Marine paying attention to details is what you do it could mean a matter of life and Death. So those kind of things don’t go missed by me. Respectfully Mr. Ford
Mark Swanson
Brought our Ford Edge in there about 2 weeks ago for a couple of things, a brake issue & no heat. My wife dropped it off & the shuttle gave her a ride home & when it was finished they picked her up. She liked the experience they treated her really good. Our extended Ford warranty came in handy all we had to pay was our deductible. The brake issue was fixed & we had heat again. But later noticed the defrosters on the driver side was heat & the passenger side was cold. The passenger side windshield would fog up or frost up. So made another appointment with Jennifer over the phone. Dropped it off today & since we brought back in less than 30 days (actually 2 weeks) from the last visit, she reopened the original ticket since it was the same issue. (the mechanic probably put his hand up there, felt heat & said ok its fixed, easy to miss). So that means I don’t have to pay the deductible again (COOL) since I paid 2 weeks ago. They fixed it completely today, something wrong with the door to dual AC control!! Good Job Jennifer & to the mechanics!!! They treated us fantastic!! They noticed my cabin filter was dirty & replaced it free of charge for not fixing it right the 1st time around. We will be back to Jarrett Gordon Ford for service again, when needed. Again great job!!!
Mike Melito
Jarrett Gordon Ford is the best dealership in Central Florida. On my vehicle purchase, I dealt with an Internet employee, a finance employee, the sales manager, and Sales Consultant Dave Hoffman. All were personable, knowledgeable, and professional. Their facility is clean and modern, and their prices are excellent. Located at the northwest intersection of Interstate 4 and Hwy 27, they are well worth the drive from anywhere in Central Florida, from the Tampa Bay Area to Orlando.
david seamon
Oil change express, I was early for an 8:30 appointment and they took me right in . Within 25 minutes they changed oil , filter, rotated tires and checked tread , checked fluids and brakes. Job well with great personal service by Felix and shop attendant.
Ed Smith
Jarrett-Gordon Ford and it’s staff go out of the way to make sure your experience is enjoyable. They are very upfront and offer competitive service prices for all models of cars.
Austin Free
We’ve bought two cars and had another serviced here, we highly recommend them. Great service, very accommodating and super friendly staff. Special thanks to Xavier and Gary.
Jacky Nguyễn Vũ
Good experience from them I just brought 2019 Ford explorer very love with the car highly recommended
Rob Warren
Very courteous and efficient. This is the second time I have used their service center.
Billy Nester
The repair service tech took my $260, said he fixed the problem. 2 days later, same problem. I called the guy. He was busy, said he would call me back at 2. He never did.. I don’t believe that these people know how to fix ford vehicles. What did I pay for and why did he not call me back? I Feel like I got ripped off. Thanks for nothing Jarrett Ford!!!😞
Barbara Ryan
These people are terrific to work with! Lots of kudos to James Hardy and Chris Medina for all their efforts on getting me into a wonderful new Taurus …. it is my 15th Taurus, but sadly, it will be my last – can’t believe they’re discontinuing such a great car.
Amy Alexander
“Will and “”Sol”” are amazing!!”
Andrew Seamans
Great customer service and competitive pricing. I will continue bringing my Ford Explorer here for service. Eli and Edgar in the service dept are wonderful to deal with.
Pam Jays
Had a great experience. Went 1 hour out of our way to go to jarrett-Gordon because they had exactly the Ford we were looking for at the right price. Nice clean car in as new condition the salesman was very friendly and helpful.
Bert M
Everybody is very helpful and works with you. I’ve gotten 2 cars fron Jarrett-Gordon Ford and the sales people were nothing short of amazing and polite. Highly recommended
Todd Evans
Great customer service. Great communication throughout the service.
MadSounds Worldofdjs
I brought my car in cause it wouldn’t start and all kinds of warning lights came on, over heating, low on coolant, oil change required. Anyway they fix all the problems except for the oil change, it don’t make any sense that they won’t do the oil change. They said I had to make another appointment for the oil change, that’s half azz service. Very disappointed and I bought 4 cars from them.
Carl Thomas
Very pleasant got my Ford Fiesta here n get it serviced here great place to buy n get your vehicle service done Chris is the greatest
Paige McCalmon
My 2017 Ford Focus was leaking badly. I brought it in for the second time to have it fixed and because it was now smelling bad from the build up of moisture in he cab. I’m told that the leak was fixed and the carpets replaced. However, the car still smells like mildew (and does not smell like new carpet as expected). I’m not sure how to proceed as I still have a year left on my lease.
Susan Neville
Jennifer was very helpful, she came out and met me at the car. Since I wasn’t sure what to do since I had to leave the car running as I was there for a new battery. If I turned it off, they would have had to jump it again. She was great . Went inside told me how much it was and said it would be done within the hour and it was.
Rene Rosario
Good place friendly people
Kristina Belle
This is my 2nd vehicle purchase from Jarrett Gordon in Davenport and I continue to be extremely pleased with the level of service and professionalism from the staff. Every employee you encounter has a smile on their face and they are willing to help with anything you need. Will Phillips and James Hardy assisted in my recent purchase and they were amazing! The process was quick and painless without any back and forth. I would recommend this dealership to anyone in the market for a new or used Ford.
Terry Fuller
Friendly people professional service. Each time I get my vehicle service I am treated as a valued customer and I am satisfied with the work performed on my vehicle. I would highly recommend this dealership.
Willene Betts
Will Vasquez and chop was the best thank you so much.
Jose Alberto Bueno
Great, fast and low price. I did not have appointment and that was not a problem. Terry handled Everything , I recomend him
Victor Laboy
Their service center is massive, our service advisor Albert was very courteous and professional. All the staff in the service and parts department are superb employee’s. Highly recommend to bring your Ford for service here.
Kenny Carrithers
Good dealer, fair. Never had any issues
Joseph Grubb
Great place, Great People, and even better prices! Loved my experience with Jarrett Gordon Ford. I will definitely recommend the Davenport store to everyone looking for a New or Used vehicle, as well as anyone needing services done! Great job.
Oldenn Sylvert
Worst experience ever!!! Just trying to take money away from working people. Sales and service departments.
Keith Olsen
Jarred was very nice and friendly and gave me good service
Charles Wheeler
Outstanding support from service team. Called late Fri for early Mon appointment. Vehicle was serviced as promised and service tech said he would stay late if I needed to pick up vehicle a few hours after closing. Great service!
Leslie LaForty
Love my Guys at Jarrett Gordon Ford! They are always straight up with me, and they treat me equally. I never feel intimidated by any of the guys there. They are always good with my time as well!
Diane Blandina
Great service. Very clean facility. Very courteous and prompt staff. The only reason I didn’t give it 5 stars was because they called me after 5pm to tell me the car was done and told me they closed at 6pm. Traffic to get from Celebration to their at taht time of night was over an hour. Thinking they need to stay a bit later into the evening to accommodate the traffic to get to them. Otherwise I was very pleased with my first experience with their service deparment
Susan D Graves
Every time I visit the dealership, Mike and Toy handle my service fast and efficiently. If it takes a little longer, they always take me home so I can relax while I wait then pick me up when my service is complete. They are always willing to take my calls and answer any questions I have. After many visits I am still very satisfied with my service of all 4 of my cars.
Joan Marrero
BEST customer service ever! very professional and friendly . John Santiago is awesome he did his best to help and satisfied the client , should have more employees like him.
Sonny Welch
As always service department does an excellent job of customer service and making sure your vehicle is taking care of.
Jazz Walker
Rebekah as the first initial contact was great. We spent most of the time emailing but she was prompt with her replies and very helpful with answering my questions. Once, I got to meet with Joe it was again another pleasant times. There was no pressure. Myself, who conducts marketing and sales was impressed to see him keep his composure during the selling process. He wasn’t trying to bait me into buying the car. He already knew I wanted the car. He just made sure to answer all my questions in the most sincere way possible. Very personable guy. Casual. I think he is a great asset to the company and they need to continue to recruit gentlemen like himself and queens like Rebekah to their team. I can understand why the dealership is highly rated among their competitors. I’m pleased with vehicle. The process was smooth. I’m grateful. Thanks! -Jazz The VoiceOver Guy
David Carrion
Love this dealership, they always work with me and my budget. They take the time to listen and understand what we need and what we are looking for. Will recommend this place to ANYBODY that is looking for a vehicle. I can tell you that I’m completely satisfied!!! Thank you Jarrett Gordon Ford Davenport
Glenn Augustine
Visiting from Minnesota – The levels of efficiency and professionalism were much lower than I am used to from my home dealership.
Nicole MacNeal
I’ve recently bought 2 cars from JARRETT-GORDON FORD and I can absolutely say that I am totally satisfied. Ryan and Will showed me great costumer service, they literally took a great deal of time out of their day to help me and my family. They set us up in some outstanding vehicles and were extremely helpful, polite and kind. I would definitely refer friends , family and other costumers to them. I give Ryan, Will and the entire JARRETT-GORDON FORD FAMILY a 5 star rating. WONDERFUL SERIVCE!!!!!
Beachfront Villacottage
I brought both my vehicles in for Maintenance and repairs..they sold me all sorts of other services which may have been needed, yet never address the real issue I was experiencing on both vehicles
PaPa John
In and out in promised time Everything explained Happy to have an extended service contract. Only bad thing mechanic forgot to put valve stems back on. Required a half hourhtrip back to Dealer
Jean Viglione
Your website isn’t very good but Jen in service is great! Zack was very good at programming my phone to the car, very polite and pleasant!!
Gerald Mansuy
Excellent service and customer care. Jennifer was especially pleasant and professional. Loaner services at Enterprise was great also. Ford took care of everything. Very happy with the whole experience. Jerry Mansuy
Joseph Horsham
Called and set an appointment for 11AM on Wednesday to see a Kia Soul, the lady on the phone says they will put my name on the keys and hold it for me. Halfway through my two hour drive, 50 minutes before my appointment they call me and cancel my appointment and say they sold the car to someone else last night.
My wife got a pre approval from capital one which did speed to process up. The staff that Jarrett Gordon Ford have made the time we did spend there very pleasant to say the least. No hassles or stress. Very respectful and courteous. We will be back to their dealership for future purchases when the time comes.
Ricard op Rodriguez
Awsome place good work!!!!
This dealership is amazing I will always buy or upgrade from this location the team is amazing here. Looking for the best deal go see Don at this location he is amazing!! Thank you davenport ford
Christopher Figiel
You are better off taking your chances at Walmart Auto then going to this place. Took my car in for routine service and was told my tires were good when clearly the belts were showing through the tire. I expect more from dealership trained technicians. They also have missed other minor repairs that have led to more costly repairs so they can line their pockets.
Teri Rojas
Every time we go to this dealership, the people are very friendly, and the service is very good. Very busy place, which means good service! We go here often, and every time we visit, we are happy!
Damien D
I want to personally thank the staff for a wonderful Easter event! It is very refreshing to see so many staff members and their families contribute to the community. We had a wonderful time!
Everyone is nice & helpful, a big thank you to Nelson & David & Silva! Definitely shopping here again hopefully getting a new truck in a few years.
Monica Bayley
I normally have an excellent experience at Jarrett-Gordon Ford’s service department but my most recent visit was phenomenal. I called to make an appointment and Ashley accommodated me with the exact day and time that I requested. When I got there Anthony Pared took the time to listen to me and then he came back with details on what was needed to get my car taken care of. While I was at home waiting for the call Anthony kept me up to date on the progress even letting me know that the part came in earlier than he told me. He then arranged for Wayne the shuttle drive to take me home. It was a really pleasant ride, Wayne is a great representative of the company. Finally I requested to see the mechanic to thank him and he came right out to meet with me. Overall what a great experience.
Robin Patrician
I don’t know what I would do without Jarrett Ford There the only ones in the area that are honest when it comes to repairs knowing I don’teven own a ford I own a Chevy Malibu that’s I’ve been going there for the last 7 years I purchased the Dodge from them and they also take care of that vehicle so I would have to say If you want the best customer service go see them I highly recommend them
Mickey England
I had a very good experience with Jarrett-Gordon Ford. There was no pressure. No BS, And no suppresses. I would buy from them again.
Jesse Poitier
I needed an oil change, tire rotation and my seatbelt bolts replaced due to a recall from ford. I was crunched for time as I only had an hour before work. The Ford Quick Lane team noted my rush needs and had my car back to me in under 45 minutes! They also washed it!! I would highly recommend Jarrett Gordon Ford for your next service, even if you don’t own a ford vehicle!
Michael Hardy
Friendly and good service! Took care of me and my family and found the right car I wanted!
Lynn Mak
For all of you folks out there looking for a new or used car, Jarrett Gordon Ford Davenport is the place to go. Amazing inventory selection, fair pricing and no pushy purchase process. Ask for Jay Rodriguez for a VIP sales experience.
Elvia Alcala
Excellent customer service !! I love my new tires !! Thanks to the service Advisor Edgar Alcala for the recommendations on the tires for my Audi !!
Zenobia Warren
My family has bought 2 vehicles from them in the last 4 months. They are great
Chris Taylor
Misdiagnosed by service technician’s. Tech need to be retrain on diagnose undercarriage noise. I requested to replace the carrier bearing on my RV, but was told I needed to overhaul the rear differential. A markup of over 800 percent, without fixing the problem. My second appointment. I requested to re-diagnosed the undercarriage noise. Which was done by the supervisor, and was told it was the carrier bearing and not the rear differential. After three appointments and over five hours of wait time. The carrier bearing was replaced on the third appointment. I was quoted $2500. to overhaul the rear differential. I paid $280 to replaced the carrier bearing, plus $69. for diagnose which was incorrectly diagnosed. Best to do your research and get a second opinion before overpaying for service that is not needed. Kudos to Jennifer, my service advisor for her assistance and earning my business. Also thanks to the service manager for credit on the misdiagnosed.
Vicky Robertson
This was the best experience I’ve ever had purchasing a new vehicle, the whole staff was wonderful! Shout out to Gene and Anthony! Thank you!
Robert zdanko
As has been my previous experience Jarrett Gordon ford “quick lane “ service has exceeded expectations. Easy in and out in a reasonable time, with very helpful people.
Jim Craig
We have been taken our car and truck to Jarrett Gordon for service for the past 2 years. We found that their customer service has overwhelmed us compared to the service we got at other dealerships. We are especially happy with our service adviser, Jennifer. She goes over and beyond to make sure we are taken care of. She always keeps us up to date on whatever repair we are having done. What we really love about her is she is always true to her word. She tells us something and that is the way it is no hidden charges. I would highly recommend this service department and Jennifer to any of my family and friends.
dee Harris
Enterprise rental open again
Brad Boulton
My Autotrader search for a truck took me to Jarrett – Gordon in Davenport. WIlling and able to pay the stated purchase price, disclosed dealer and electronic fee. Upon reviewing the order i was informed of the $2500. down payment fee. I understand this is high-level stuff but can someone tell the GSM downpayments don’t get added to the purchase price, rather deducted. Deceptive tactic, not disclosed . How can one claim such a stellar business for so long with these policies ? Very disappointed in a mainline Ford dealer with these tactics.
Harold Hunt
Well pleased with sales, gene was nice to work with and finance department seemed knowledgeable and pleasant to work with.had a problem with vehicle couple of weeks after purchase and Chris in service understood and mechanic fixed problem.
Simply awesome Customer Service ! I had the Wrench light come on my 2016 F150, brought it in spoke to Jennifer in the service dept. and they diagnosed it and repaired over the weekend and even gave me a rental car on them because they had to keep my truck in the shop a lil longer . One of the few dealers with real customer service and very friendly Staff. Big shout out to Jennifer and Albert in Service for helping me with my truck . If your FORD needs service don’t hesitate and bring it to the awesome people at Jarrett Gordon Ford. -Willy
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