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Metro Ford Inc. in Miami, FL

Overall Rating 4.5 out of 5
252 Reviews   Write a Review
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Ford Dealer

9000 NW 7th Ave, Miami, FL 33150, United States
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New & Used Cars For Sale In Miami At Metro Ford Dealership

Click here to view the best deals on cars for lease or sale at our new & used car dealership. Visit Metro Ford dealership near Fort Lauderdale to test drive a new Ford Mustang, Ford Fusion, or Ford F-150 today.

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All reviews:

Stephanie Deleon
I want to take the time to Thank Omar Barrera and the rest of the staff who helped me get my dream car. My children’s and I are enjoying this new journey so much thanks to you all. The energy was amazing from you all! Omar you truly did everything in your power to help me achieve this goal and I am truly grateful for that. 🙂
Yosvaldy Fernandez
Hey guys! I want tell you about my experience buying my 2020 Shelby GT350R. I was looking for this car, with a specific color combination (Kona Blue / White stripes). I called around 20 dealerships in all US, and nobody could help to place this order. Finally, I went to Metro Ford (Miami), and Alex and Sergio helped me with this. They placed my dream car order, and less than 2 months, I have my car in my garage. Seriously guys, if you need anything, do not hesitate to call them, go there, you won’t regret. They will work with you to get you the best numbers and the best experience you will ever have. I totally recommend them, and I will buy my next car from them, without any doubt….. A happy Shelby GT350R owner!
Alex Pyslarash
I was looking for a cargo van for my business, and I decided to go with a Transit 250 medium roof. I did my research of the local dealerships, and found very good prices for the new vans here are Metro Ford. Frank Ortiz was my sales person, and he did an outstanding job! A few months earlier I was in another dealership in Florida that sells premium vehicles, and I had a horrible experience there. So, to be honest I was skeptical about Florida dealers. These guys proved me wrong. They were very honest, helpful, and didn’t try to sell me something that I didn’t need. I told them exactly what vehicle I’m looking for and what coverage I will need for it, and they did their best to deliver. The finance person (I can’t remember his name unfortunately) was explaining me every number on the statement, so I would know whether they try to sneak something in the cost or not. He was very clear and explained every question I had for him. Frank was a very supportive sales person, and if I’ll need to buy more vehicles for work or I’ll know of someone who needs a Ford, I’ll definitely send them his way because I know he will take care of his customers.
Ezequiel Cufre
I will need to call the dealer; since service (which included tire rotation) tire pressure sensor has not worked. Checked tire pressure and it is correct. Message display doesn’t turn off. Other than that, service was fast and smooth.
My lease was up to and I decided to purchase my Ford, as per Ford credit my purchase price was 15k plus tax. They send me to Metro Ford to sign the odometer paperwork. At the Metro Ford dealership one of the floor attendant’s or whatever they call it gave it to me price…. guess what …. almost 19k. They included million different fees with the statement that everyone have to pay: dealer fee, e-filling fee …. etc. this is robbery. All they have to do collect my cash payment of 15k + tax, but no they lie to make 3k of nothing. Very negative experience. Shame on you Metro Ford.:( I left them I will car max purchase it… I won’t recommend this dealership. After response from metro Ford, I received response from Ford Credit to change the dealership. When car was leased we paid all the dealer fees. $2,000 in fees it’s a joke to fill out the paperwork? Your ppl are making good money then. Good luck…
Dan Carrera
I took My Ford edge in for service. The engine light was on and the diagnosis was that it needed a whole new engine. Corina Was my service agent. She was very easy to deal with and she kept me very informed. They gave me a free loaner car because I had warranty and the car was done in a week. This is my third car that I have purchased at Metro Ford, I recommend this dealership for their great service and no pressure sales people. I also strongly believe in the quality of four vehicles compared to other domestic brands. By far my resell value and overall quality of their cars are far superior. I use to worK FOR GM in the 1990’s. That’s how much Forde has impressed me
Phillip Thomas
Unprofessional and Poor Appointment Maintenance. I always use Ford sponsored agencies for their great service but this particular auto shop set the bar really low. I scheduled an appointment on their online website portal and I received confirmation of my appointment. When I showed up, I was denied service and was told the shop was closed. When I explained that I had an appointment, they told me that their online appointment client was broken and I couldn’t get service. Why would you allow potential customers to go through the motions of scheduling an appointment if your system doesn’t work? This is highly inconvenient and evident of a poorly run establishment. This definitely deserving of a one star rating.
Ti B
I recently had my car serviced at Metro Ford and I couldn’t be happier with the treatment I received and the repairs done on my car. I was greeted and helped by Lisa. She was courteous, knowledgeable and made a dreadful situation pleasant! The issues I had were fixed promptly and correctly! I will definitely be a returning customer and I hope to have the pleasure of dealing with Lisa again!
Tatiane Silva
On the day we purchased the car, everything was great and everyone was helpful and attentive (as the usual when someone is buying). We were told by the manager that he would get the extra key from the person who was leasing the car before we bought it, and they would contact us to pick it up. We kept calling them to follow up a couple of months after buying the car, and they kept giving us the run around, saying they would call us back. One day I was in the area, and decided to stop by. The manager had changed, and the new manager gave me the sale’s person (Omar) number for me to call him instead of calling himself.. O..k.. I called, and Omar said there was no extra key, and that was that. If that was the case, I don’t know why they just didn’t tell us that from the get go, and then later kept wasting our time. The manager was useless.
Julio Serra
Poror experience with the General Manager Danny. He needs to brush up on how to talk to people and his problem solving skills. I purchased a 2020 mustang GT and was supposed to get a new tag by mail and it has yet to show up, upon calling multiple times I finally got a call back from Danny, he informs me I requested a transfer of tag which makes no sense because it was left with the trade in…. from there on he goes as far as to call me death over the phone, and hang up shortly after. Get a new manager in this place this guy is short tempered and quick to anger. Tighten up buddy you’re in sales, won’t get many with that attitude of yours.
“****Buyer Beware****Went to look at the 2021 Bronco sport Badlands package. Very misleading. The Vehicle was a “”Demo”” that had already accumulated 3,500+ miles on it. They didn’t take the initiative to clean the vehicle for another potential buyer to look at during highly contagious pandemic. To top it all off the dealership wasn’t willing to lower the vehicle pricing and it also didn’t include the current incentive (-$500) as listed on the other broncos listed online.”
Glenn Dryfoos
Honestly, I haven’t had great experiences previously at Metro, but have returned out of convenience. But Alex Moody was the service advisor on my last visit and was great. Friendly, knowledgeable and great communication about the status of my repairs. Thanks!
Daniel Sanchez
Went in to have my routine service done and spoke to Karina. By far one of the best service advisors I’ve dealt with. Super polite and helped me with everything I needed with no hesitation. Will def be seeing her from now on
Brittany Anon
Alex McDonald from Metro Ford is an absolute angel! So is the Manager Rob. They are both super professional and helpful. Everyone knows how stressful going to the dealership can be when buying a new car. You want to make sure you get the best deal and with Alex and Rob I knew I got the best deal out there. I appreciate them so much. Best Ford Dealership in Miami, hands down!
Alexis Licata
I purchased my Ford Flex a few years ago at Metro Ford and the experience was pleasant and much easier than expected! My car has been great for years. Roger Galindo, the Service Director goes above and beyond when taking care of his customers. I feel safe and confident driving my children in a vehicle serviced by this great team. Highly recommend!
Folklore Culinary
I bought the 2020 Ford Transit 250 3 days ago from Metro Ford. The team of employees over there was extremely professional! I didn’t feel being pushed, they were giving me a lot of needed information and walked me through this process in such a nice and easy way. I want to give a big shout out to SHELDON HOLLAND – a true American gentleman. Treated me with respect, he was very patient and it’s just so nice to see a person taking his job and clients seriously. He was very dedicated and understanding towards me, especially since it is the first time I bought a commercial car for my small business. Thank you also to Alex that let me feel welcomed and at home. Truly recommended place.
Giovanni Velez
Ernesto Llerandi in the finance department is a man of his word. He took care of my situation and saw it through to the end. I won’t get into details but I wanted everyone to know that there is still dependable people out there that truly care about their customers.
Eric Flechet
I am really happy with my Ford Escape purchase at metro ford. Sheldon guide me through the whole process very efficiently and with professionalism. I want to thank him and I am looking forward to see him when I will come for the first service on the Escape.
Byron McKnight
I’ve been getting my vehicle serviced at this establishment for over a year. But during my most recent visit (3/16/2021) I was extremely disappointed with the way that I was treated as a customer. I went there for a simple issue with my trunk not being able to open. The service department told me that I would have to pay $462 dollars and leave my car there for 3 days because they needed to order a part to fix the issue. Not only that but I was also told that I would have to pay over $50 per day for a rental vehicle. I paid the $462 but I decided to keep my car for the necessary 3 days instead of getting the rental. Once I got back into my car, I noticed that the trunk was working not only that but a few other small issues I had we’re also working…. As if there was a blown fuse that was replaced. I marched back into the service center and requested a refund. However I was told that I had to pay $62 for an oil change which they did not mention prior nor perform. There was an argument that took place regarding me receiving my refund. After the argument I received a full refund because the service dept. would not produce a receipt as proof of the completed oil change. Needless to say this was an extremely unpleasant experience and as a devoted customer for over a year, I am very disappointed with the way that I was treated by this establishment.
oscar silva
LISA GLENN in service made me feel like I could breathe again and relax! She was amazing as soon as she greeted me she said don’t worry I wanna take care of him and she did! She got me set up with a Ford warranty and answered all of my crazy random questions very patiently. Lisa is the type of person that you need at your business to keep your customers coming back. she was never pushy or made up answers I feel very confident and her replies seem like she knew what she was doing and could guide me in the right direction. do any management that is reading this please know you have an exemplary employee that deserves everything she works for! I was sketchy about coming to a Ford dealer for service but after this experience and it be my first I think I’m a lifetime customer. Again, Lisa Glenn in service department you have no idea the ipact you had on me today and how much you made me feel at ease and taken care of! GOD BLESS YOU and thank goodness for people like you. PS The parts department had a young male employess who gave great advice for a trailer hitch as well. THANK YOU to all !
Cristian Cojonian
I had an easy going experience getting my new car at this dealer. Coming in late afternoon, I was able to test drive, negotiate and finalize our deal in a spam of 3 hours, and it’s all thanks to Sergio Sanabria. He took care of me since the minute I stepped in and helped me out find exactly what I need. overall smooth experience, no troubles and no issues.
Elaine Mack
Lisa in service is excellent! She went above and beyond to help me and make getting my car fixed smooth. Lisa is super helpful, knowledgeable and friendly. Highly recommend!
E. Fortes
The very nice experience at Metro Ford with Julio Filgueiras was also very helpful. Very knowledgeable about the Ford Explorer and this helped my decision a lot. We absolutely recommend doing business with specifically the seller and he is willing to work with you. Good atmosphere and will be leased or bought from them in the future. Thanks a lot!!!
louise shaw
My service rep. Alexandra, was great. I was in and out in less than 2 hours. I have experienced longer in other places. She was courteous, professional and very helpful. She helped me set up my FordPass acct. as I am a 1st time customer. Thanks again, Metro Ford, and Alexandra.
I went to Metro Ford a couple weeks ago and I was assisted in buying my new car by Lenox Williams. He was great and made buying my first car from a dealership a wonderful experience. I bought a brand new 2020 Convertible Mustang and I love it. Lenox made the process very smooth and relaxing. Since then I have been in contact with Lenox for my Miami Heat plate and he has been excellent with communicating and taking care of my requests. I highly recommend Metro Ford Miami and Lenox Williams.
Jbo Assistant
Great service and staff especially Alex, she was very professional and very much on top of the entire process.
José Marcos Sánchez
I went to visit Miami. I was staying in Miami Beach that is not very close. I went on a Tuesday to buy some parts, I understand that Ford must be emblematic in the USA. I was told that they would be there for Thursday, on Thursday I went twice and things had not arrived. Only on Friday did the parts arrive. So in total I went 4 times. The seller had given me his phone number and name. When I wanted to contact him, he always gave me voice mail. The company must improve attention to responsibility.
Raul Frontal
Purchased my 2nd vehicle from Metro Ford yesterday and very pleased with Sheldon Louis Holland and the manager. The staff is very easy to deal with and professional, you won’t find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade.
Daniel Fernandez
Came in to metro ford last week , was very pleased & grateful to be helped by a gentleman named Chris Betancourt. He was extremely helpful, knowledgeable and efficient. He fought and went above and beyond for me and my wife to get a great deal on a Ford Edge. Definitely will be referring him to all my family, friends & loved ones.
Salvatore Di Luca
I brought my car for service and had an impressive follow up by the service team in by particular by Roger which understood and address all my concerns. Highly recommended.
Johann Rodriguez
Bought one of my first dream cars with the amazing help of Metro Ford Miami with the help of Sergio Sanabria! Very smooth excellent service and very knowledgeable of the vehicle and purchasing process! With the outstanding customer service I received I was able to get a Mustang GT PP1 in no time! Highly recommend them to anyone in the search for a car!
Leo Fernandez
Very nice service and great price, the sales team was extremely helpful, thanks Lennox
Fozi Dar
Salesman Sheldon Holland & finance manager Abdel Diaz were both professionals who know and excel in their perspective trait. They had us tagged, registered & out the door within the hour!! Thanks Metro
Sergio Hurtado Jr
Man, if I can leave zero stars, I would. Very unprofessional service from Sergio and the staff. Never got back to us within 3 weeks of trying to purchase a vehicle. When we go in on Tuesday, we find out we got approved by 3 banks and never let us know. We come to purchase the vehicle today, and let the sales rep that was taking care of us at the time know and come to find out from Sergio who was unapologetic and unprofessional that they had sold the vehicle earlier that day. DON’T COME TO THIS DEALERSHIP!
Ronen Kornfeld
Excellent service!!! AC repair and new tires installed. Alexandra from the service department took ownership of the repairs. unfortunately I had to come back to reseal AC part but service was done professionally in a timely manner and I felt as VIP. I didn’t have to explain or ask for anything, absolutely great service and business. Thank you!
Adrian Fyne
Thanks Sheldon for all your help, very much appreciate your hard work!
Mamta Kahdaka
I went to metro ford to buy a new mustang and the experience was absolutely outstanding.Douglas helped me and my husband get into our dream car.We would definitely come back to metro ford in the future thanks to him.
Christian Sanchez
After having so many issues with the buying experience at a number of dealerships, I finally found one dealership that made me feel comfortable and treated me right. Julio Filgueiras at Metro Ford called me immediately after inquiring about a vehicle and right of the bat I knew he was genuine and would be willing to work with me. He made the process quick and very smooth.
Lady D
I have had the most wonderful experience at Metro Ford. I received exceptional customer service from Lennox Wright. He went above and beyond to help me find the perfect vehicle for me. I am so amazed at how much he cared not only about find the right vehicle but finding the right financing as well. It felt like we were family. I am so glad my family and I came here and was able to drive of the lot happy.
Natália Figueiredo
I email the dealer requesting a quote on the model I was looking for, and what type of deal I was looking for. I live 50 min away from the dealership and didn’t want to loose both of your time. He wasn’t clear about the monthly payments on the email, and asked me to come over and we would figure it out. So I drove all the way down to Miami to get there, the sales person I was speaking with asked someone else to help me -maybe because he already knew that the deal would not be possible- and they give me an offer for the double monthly payment I was expecting. If they had told me right on the beginning as requested, I wouldn’t loose my time or their time.
David Thau
I was very pleased to buy my transit connect at metro Ford. My sales guy Anthony was very helpful and knowledgeable. Overall is was a really great experience.
Monie Jard
I have been a Metro Ford happy customer for over 6 years now and again had a great experience last Friday. Service is professional and staff is super friendly. Love my Metro Ford…I Highly recommend them
Kimberly Williams
I love the way how my car ride since I took its to Metro Ford 9000 NW 7ave … the young lady explained everything that I needed for my car and she make sure I understood 💜 we need more peoples like her in the service department she waited until I came for my car and help me with the finances department also … I recommend Metro Ford too all my friends and family @Alexandra Moody I think that her name
Sheldon Holland was honest and professional…. made our experience at Metro Ford a good one…Thank you
Scott vanVianen
I leased 2018 explorer. today the vehicle has 2300 miles . I arrived with a tire low air in the passenger rear tire … I was told that there was a nail in the tire and they will not repair because the tires need to be replaced. ..I Have told multiple service reps that the tires are under warranty and that the company will not deal with me and ford needs to call. … sorry is the always the replay … buy new tires. Wait! I say… the tires only have 2300 miles … Help! i ask… again Sorry. The vehicle was just towed to replaced a battery!1 this is a lemon ! f -U Metro Ford. I will never purchase a Ford again especially!!! any vehicle form METRO FORD!!!
Leidy Campos
Baught a Ford Escape from metro ford and couldn’t be happier with the customer service I recieved , Chris betancourt was amazing , very straight forward and works with urgency , great experience all around .
John George
I had an outstanding experience at metro ford.Douglas is the best.Will be coming back here in the future thanks to him.
Michael Bryson
Thank Sergio for your work, i got my brand new Mustang GT ……..Great person and salesman ☝️☝️☝️☝️☝️
Brian Enriquez
I was really happy with my purchase at metro ford , Chris got me a very good deal on my 2021 Ford Explorer , looking forward to come back and see them again.
teresa genie
Awesome experience at metro ford , fast , smooth and straight to the point , amazing sales person Chris betancourt helped me with the price and great customer service , looking forward to refer Chris and metro ford to family and friends
D Rod
UPDATED: While the initial experience was great, the dealership (and the sales person especially) were unhelpful and downright disrespectful to my parents when they needed to set up the app, get a copy of their paperwork, etc. Ford Corp is working to make things right. ORIGINAL FEEDBACK: Sergio was fantastic, particularly patient with my parents who needed a vehicle. His manager and Ernesto (financing) were all extremely helpful. Recommend working Sergio and his team. Thanks!
andrew quesada
Metro ford is great , and Chris was awesome he helped me get a great deal on my new ford eco sport , will come to see them for my next car purchase
Raymond Perez
This is a great place to get a car and they attend well. Thank you all the personal who helped me, especially Chris , thanks man
Geep Pierson
Natalia V Rusanova
“Professional, friendly and efficient! Our sales man Sergio Sanabria! Thanks for the customer service and extra things like “”cuban coffee”” : ) We will be back for the next car:)”
Jose Freire
After countless visits to other dealerships, metro ford gave me the best treatment and with the help of Chris Betancourt I was able to buy my dream 2020 Ford Mustang!
Lightwave Electric
Great people, great prices. I bought my Ford Ranger at a better price than anywhere else ! Real happy with the way they attended to me and how they helped me to find the lowest financing available. Truly happy with the whole experience !
TrueG 2000
I’ve had my car serviced at Metro Ford for years and Lisa Glynn always take care of my needs. She in professional, knowledgeable, and always willing to help. The service that she provides, keeps me coming back.
Abigail Valencia
Very helpful service from Mr Sheldon Holland at Metro ford He forward me all the info I need to lease my Ford Escape, He and his staff was very dedicated to offer me the best price as possible I’m very grateful for all the help And I do recommend Metro Ford dealership to all my friends and relatives .
Beyci Balmaseda Fonseca
Melvin Castro was our sales agent. Very professional, polite, respectful. His role was decisive towards our decision. Dealer is big and clean. All under new securiry COVID standards. We felt safe all the time and we think coming to this dealer was the best decision.
Gerald Atilus
Came in to look at 2021 Ford Bronco Sport for my son. I was greeted by Julio Filgueiras. He immediately took me to the model that I was inquiring about. Mr. Filgueiras was extremely knowledgeable to my surprise on a very new vehicle. He told me about all the different trims and the difference between them and assisted me and making a confident choice in the trim my son was interested in. Mr. Filgueiras worked extremely hard on getting me the lowest possible interest rate. Nothing feels better than getting the perfect car, at the perfect price, with the perfect interest rate. Five stars all the way Thank You Julio. Thank you as well Alexa in internet sales for helping find the exact vehicle color and interior I was looking for. Fantastic team!
Champs Junior
Buying a truck 🛻 was super easy here at METRO FORD DEALERSHIP Mi down payment was really reasonable, due to Covid all my other jobs is gone . But with this great offer from Metro Ford . I can definitely stay in my budget Sheldon Holland sales profesional was very handy and helpful. Only downfall was my insurance a little higher than expected But overall experience 💯
Dominique Y Gerente
Wonderful service from Chris Betancourt for the car I purchased !! Top service 💯
ruben sierra
Took my Ford Explorer to the service department the manager Roger Galindo was excellent I felt at home. Great service I will recommend Metro Ford to my friends. Great experience thank you.
Yolaida Morell
Charlie and Sergio helped my husband with his new 2020 F-250. We are very thrilled and they went out of their way to exchange everything from the old vehicle to the new truck. We always purchased our trucks from Metro Ford. We highly recommend. Them
Fernando C
I had a great experience buying my latest car from Metro Ford. Janio Perez was very polite and answered all my question making me feel confident about my decision. Thank you to the rest of the staff for the great service!
Karina was very patient and friendly and service was excellent 🙂
Glass Ford French
Was a pleasure working with Sheldon Holland and Metro ford dealership, they really went all the way, so excited to ride my New mustang 2020 . Ask me if I recommend metro ford Yes 🙌 I do. Overall satisfaction 100
Lantana Mayorca
Have a wonderful time at Metro Ford Prices was the best . Never expect to have a monthly payment so cheap Really apréciate the hard effort Of the whole entire team of professionals Thanks 😊 metro ford
Eric Whitt
Great customer service at Metro Ford Miami from Sergio, Rob, and Lester. I was interested in trading in my truck for a higher trim before my lease was due and management along with staff were happy to accommodate me. The process was easy, enjoyable, and informative. They searched their inventory for exactly what I was looking for and were very reasonable/generous on the monthly payment negotiated. I was notified throughout the entire process of when I could expect to be on my way with my new Ranger XLT and was even given a factory bed liner at absolutely no extra cost. I’d highly recommend visiting this dealership. This is now my second visit and both times, the customer service has been outstanding.
I’ll start off by saying thank you to Ronny for being so patient with my parents, and helping them find a car that’ll suit them, and won’t give them any hassles. I have personally known Ronny for years, and I know he’s genuinely a good person and I could trust him help my family out in a situation like this and not screw them over. They are so happy with their purchase! My mom was so happy with Ronny, how he treated her and how comfortable she felt making the purchase and taking the car. They got a great car, great condition, low miles, and great price! Thank you Ronny for helping my parents out, and you’ll definitely be seeing me soon for my new car! By the way I forgot to mention, my mom didn’t get the name of who did the insurance for her but she said he was also excellent and helped her out tremendously and got her a way better policy deal then what she had before! She’s so happy! You guys are a great team, thank you Metro Ford!
Granville Nottage
My visit to metro Ford was very pleasant the my advisor was very knowledgeable in answering all my questions in a timely manner my vehicle was ready as stated. Diana called me when my car was ready she has a very pleasant voice I will be asking for her again when I visit metro Ford.
Heather Miller
Thank you Sheldon Holland for such a pleasant experience. You made the whole process smooth and simple. Lombardo Perez was amazing as always. We will be back again!
Tom Maus
I highly recommend Metro Ford. I recently bought a truck from them. Their communication from the beginning was quick and clear. Sergio is honest and knowledgeable and considerate of his customers needs. I have been looking for a while and experienced a lot of ‘bait and switch’, none of that here. The used car I bought was covered by a 172 point inspection along with the Carfax. I had no concerns about what I was getting. Thanks for the great service.
Karen Soriano
Great Service! Had a flat tire and Tech Nixon Hernandez did a great job By replacing two of the tires that weren’t good anymore. The Service Advisor, Alexandra Moody, was very polite and took care of all of my needs. I love coming to Metro Ford Miami. Great Team. Thanks!
Leandro Paul Iacono
“I’ve been trying to make a deal work with alot of Ford dealerships all around Florida. Everytime I’d call, I’d get the usual walk-around and “”won’t spend to much time on you”” type of responses. Ford Metro, and specifically my guy, Frank, were patient throughout the entire process, worked with me remotely, over the phone, text, onsite, after-hours, whenever I had a little time to squeeze in, Frank was there. And he always got back to me. Because of Frank’s level of service I knew the deal had to go through Metro Ford and at the end, Frank delivered! Such a great deal. Couldn’t be happier. Thanks Frank and thanks Metro Ford!”
danny li
Josh from the service department is amazing. Went there for a fleet vehicle to get a new battery in and out service. Staff in general are friendly.
Wayne Way
Bought me a new Ford transit 250. For a good price. Thanks mike.
Tony Rod
Folks at this dealership are great, when you’re trying to buy the car (patient, etc) BUT as soon as you leave, they are terrible!!! We had a pleasant initial experience with Sergio and team, but he and his team were downright RUDE. Buyer beware! especially for older buyers!
Juan Ravelo
Courteous staff, quick and excellent service. I travel from Islamorada to get my truck serviced by Metro. Wouldn’t have it any other way.
Jeremiah Hunt
Sheldon Holland at Metro Ford is who you want to work with when you buy your next vehicle. I live out of state and recently purchased a new used vehicle, sight unseen, which can be risky. Sheldon gave me a sense of comfort and trust which ultimately led me to purchase my new vehicle. What he said he delivered on and I highly recommend working with him.
Mike Roels
Great car buying experience. Melvin was awesome, made everything go super smooth. Surfer bro finance guy was cool to talk story. Overall great dealership with good service.
Miss Ray
If you need service on your vehicle go to Pines Ford. I visited the service the department at this location simply because I received a coupon. So, I figured I’ll just get a diagnostic check while there since I’ve been hearing some strange noise on the car. I paid $90 for a service and received a misdiagnosed. Needless to say the team members there was helpful in anyway and wanted me to pay for another diagnostic. No thank you I’ll stick to what I know that Pines Ford.
Edwin Discolla
Love my Mustang all thanks to Douglas he is the best
Alex Snowden
Edited review: They did take care of the issue I was having it just took some time.
D. Lange
Very nice and small Ford Dealer, which means it feels like family when you walk in. I bought my F-150 with Frank O. He is a very nice person and the man you should talk to, if you are considering buying a new Ford. No question so far my best experience buying a car.
Anita Parra
Metro ford dealer ship offer me and my family a extraordinary car . I was shopping already with other places but metro ford price was so good I could not pass on Ask for Sheldon Holland he is the sales person who assisted me Extraordinary Service . Nita will be back for more . Thanks guys ..
Francisco Morales
This is an untrustworthy place. I tried buying a car with them and it was a poor experience. I reached out to their online department and they offered me a match + $500 discount over a competing dealership offer. They confirmed 1) they had the model and color I requested, 2) price and 3) a “no surprises experience”. As soon as I got to the dealership 1) they told me the color was not available, 2) insisted on increasing the price (although there was written confirmation) and 3) tried to up sell me to a higher valued model. I had asked for a no-surprise experience as I live with an elder person and wanted a quick in and out due to COVID (the reason for the online reach out in the first place) and lost over 1 hour In a dealership that felt dirty and not sanitized. Give your business to any other dealership as this place does not provide trust or care.
lillian rodriguez
Review update: The sales person Sheldon was very respectful and polite. The sales manager Alex was also very helpful and friendly. Jesus also contacted us and assisted us immediately. Made for a more positive experience. They went out of their way to deliver what we wanted. I would highly Recommend coming here and dealing with them.
Lucie & The Sky
I highly recommend Metro Ford for servicing your car. I had an amazing job done by David, such a kind men, very patient with me, would go back to him if I ever need to. Great service and super kind people working there ! And thanks also to Cesar for taking care of me as well ! Great team, awesome service, you won’t regret it !
William LaRoque
Metro Ford was there when I needed them most! It’s not everyday you have your son’s tire blows out on I-95. I ended up needing a tire on a blistering hot Saturday afternoon far away from home. After placing a call to Lisa in the Service Department at Metro Ford my day got much better immediately! She verified that my tire was in stock and even stayed open to get the job done. My family was treated like family at this family run business! She introduced me to the staff and made me a fan for life. Thanks Lisa and The Metro Ford Team!!
Mark Ellington
Frank Ortiz @ Metro Ford Yes I am I’m very happy with my 2020 Ford F-150 and The service that Frank gave me was great and I really had a great experience with fiancé I will recommend him go see him at Metro Ford
Kelsey Yetsko
Terrible service department – my boyfriend has had to take his car in 3 times there in less than 6 months, twice they’ve had his car over a month while doing service, he calls constantly to try to get an updated time frame on when he’ll get his car back but nobody ever answers and they never call us to give us any updates. It’s terrible. Don’t take your car their for service if you need anything done in a hurry or if you actually want to talk to people to find out what’s going on. We will not be taking his car back there in the future.
eric hernandez
Frank Ortiz @metroford Went to Metro Ford for a new car. Frank helped me out from begining to end. Love the car! Would recommend coming here for all your Ford needs.
Arletys Hernandez
As soon as I arrived to the dealership Melvin Castro (salesman) assisted my boyfriend and I to find the right car for us and was very helpful. We also got assistance from the sales manager which helped us get exactly what we wanted and he came through and helped us out.
Turbo Oliva
Great place, very helpful! Very clean and organized, thank you Diana Leon for all ur help!
Bogdan Furtsikov
DISHONEST AND DECEIVING ! Be careful! I called , as for service appointment and was told that everyone been taking care of first come first serve basis, when I got there I was told that replacing interior light would take a few days and then I will have to leave my car there for after the weekend . JOSH (Fleet manage was very dishonest, and deceiving )
Luis Cabrera
Poor customer service even from the manager himself. Aggressive and very rude employees. Unreliable service and completely unsatisfied with overall vehicle service. They always give you the run around and provide you with false information. Keep away, from this place as far as you can. Purchased a vehicle here that had a roach infestation. Never doing business with Metro Ford again.
Oscar Alberto
My experience at Metro ford was excellent from my very first contact online. I was able to work with Mr. Frank Ortiz and he was honest and kind working with me to find a vehicle and price that worked for me. I had the opportunity to meet the GM. Marks and he was such a nice and down to earth guy. The made sure my experience was great from start to finish. Ernesto helped with the finance paperwork and he was informative but never pushy. He aimed to educate and Inform which I really appreciated. We are loving our new truck and will refer friend and family to do the same by purchasing with. Metro Ford.
Dagoberto Castillo
Sergio Sanabria provides an exceptional experience and made getting a new lease easy. In and out of the dealership in record timing and a great deal, that’s what you’ll get with Sergio!
Place was very unprofessional they tried selling car they picked up from an auction without working on the vehicle before showing it to me.. Also told me they required a down payment before test driving the car which is unheard of as if I were a criminal… put $3,000 down vehicle was not up to my standards upon leaving they told me that my funds would be reimbursed I waited two days my funds hadn’t been reimbursed. I called for management and got the Run around it took for me to go down there for me to speak with someone about my money. Very unprofessional!!!
Jake Miller
I called 9 different times over two days asking to purchase a vehicle outright. Every single time they answered with we will have someone call you right back or someone will call you in 5 minutes. They never returned a single call.
KiKi Gabrie
Thanks to Amanda Mendez, Sergio Sanabria and Rob for helping me to get a great deal on my Ford Transit Connect! Thanks guys you rock! You have an amazing customer service
Cushy Gigs
Smooth and easy as usual. Sheldon Holland made my life easy, got me into a new truck with zero hassle. I appreciate these guys, they always take care of me…!
Irma Walker
Although I leased my new truck. The experience was well appreciated. Lenox Wright the sales person was helpful. He found the truck with the features I specially ask for. Metro didn’t have the truck and features I wanted on the lot but Lenox made sure he found what I wanted. Thank you Ford Metro.
Will Lenis
Frank Ortiz at Metro Ford Frank was a straight up good person to deal with. Great inventory and love my truck I recommend frank for your next truck purchase
Melvin Castro is a caring and amazing person to do business. He listens to everything you have to say. He will fight for you. Look for Melvin! You will not regret it. Business was a success.
E Galindo
I enjoyed my experience with Sergio Zanabria. I came in for a Ranger, ended up taking home a beautifuuuuul F-150! Loved the experience!
Mariano Lopez
Worst dealer I’ve ever been to. The customer service is a joke, even over the phone the gentleman that helped me seemed annoyed and in a hurry as if the information I was asking him wasn’t part his job. Do yourself a favor go to another dealer don’t even call this place.
Barry Gelman
Came for service on a Thursday morning – The Works package – oil change and tire rotation. I want to especially recognize service advisor David Duff – he checked me in, honored my coupon, and got me going right away. Handed me back my keys and walked me to the cashier when done. Waiting room is comfortable even with social distancing, wifi great. I’m at 90K miles with my Ford Fusion – purchased at Metro and all my service and maintenance there. Would not go anywhere else. Thanks David!
roberto ahlers
Ask for Chris. Great customer service.
Blanca Campoverde
thanks to Janio Perez he got me approved on my new mustang, he’s really nice and will really help you out, he’s one of the best salesman out there , I really recommend Janio .
Mattie Hudson
Every time I have gone to Metro Ford, the staff has been very nice, helpful and courteous.
Pierre Imar
Julio Filgueiras was my Salesperson and worked with me during the entire process. As a County essential employee and at high risk, we communicated via email, text and I could not have had a better experience. I never visited the store or test drove the particular truck i eventually purchased but the attention and guidance provided by Julio during the process was exceptional. It could not gone any better! He deserves a lot of credit and acknowledgment.
Quick. We called and made an appointment. When we got there we were attended quickly and the battery replacement was complete within an hour. Everyone was wearing masks and social distancing. It felt they were taking safety seriously. Good job!
jamel brintley
I was able to work with Lenox Wright, he was awesome! Took care of me right away and worked out a great deal! Highly recommend
John Ferreira
My salesman Antony C was great. Super friendly, helpful and a man of his word. Bought a 2011 F350 6.7 dually here and it was in great shape. Purchased at a very fair price. It drives well and has no issues at all a month later. Extremely satisfied and would recommend this dealership to anyone. Anyone complaining about this place are upset about their lack of credit and money. I’ve bought a lot of cars in my life and this was one of my better experiences.
Neska Emilien
Melvin Castro helped with getting a car. Very nice guy , easy to talk to. help me find the right car. Excellent guy . i suggest to talk to him he’s the man .
Judith Perez
Excellent experience I truly recommend Metro Ford to anyone that you is looking to purchase, lease or just for maintenance your vehicle go to Metro Ford and ask for Fernando our service advisor he’s excellent !!!! Thank you Metro Ford Family Roger Galindo and Barby Terzian !!!
Roberto Leon
Great dealer ronny was great helped me out when i could not get approved at any dealer due to my credit being new and it was a low down payment and. monthly . Thank you ronny and metro ford i will be back for my next car
jake elliott
Love the service… Smiling faces
Susan Humphery
Would not take my car every place else, friendly, professional people
Guillaume Ker
I got my Raptor there and I m very happy of the truck and metro services! Julio has been very helpful and assist me for so many things. I go there as I go hangout with friends 🙂
Alexis Erazo
We want to express how big an experience and satisfaction we got at Metro Ford, great service!! but definitely I have to say we wouldn’t make the deal if it wasn’t for Julio Filgueiras, great Specialist but great human being over all, he just knew what’s best for Us,,, once again thank you very much Julio !!
Rod Davis
Metro Ford is the best. The Sales guy Lenox know what I wanted and made it happen on my 2019 FORD F150 PLATINUM. Every body here is nice and courteous.
robert holmquist
I made an appointment with Julio Filgueiras. He had the trucks lined up at the dealer when I got there. We went for a test drive and he helped me decide on the truck that better fit my needs and wants and was not pushy at all. I am very pleased with him and my brand new truck. I will recommend him to any one looking for a new or used ford !
Elena Toloza
Sergio sanabria was very nice he help me through the process to buy my first car ,metro ford has a lot of inventory professional people I recommend this place look for Sergio
Juan De Puente
Call this place about seven times today like always they leave you on hold for over 15 minutes then they hang up the phone call back again the guy tells me how can i help you when I tell him what I need plays me on hold for 15 minutes and hang up they’re definitely not going to get my businesses anymore
Joselyn Colon
Loving my new Ford mustang. Amazing deal !!! Originally from Miami, moved to Central Florida & drove 4 hours back home to purchase this vehicle. Was definitely worth it. Thank you Sergio Sanabria!!!
Christopher Almonte
I just purchased a mustang here a few days ago from Sheldon Louis a certified product specialist and what a great experience it was.This dealership has wonderful customer service and a great atmosphere from the time you enter the building.They really made it a breeze from beginning to end.I will definitely purchase my future vehicles from metro Ford again.Thank you metro Ford for making my dream a reality ☺
just now Awesome place and exceptional salesman. Ronnie really made it happened as he promised. He told me he can get me into a vehicle and he did just that. I really appreciate his commitment and professional service. Thank you Metro Ford and thank you Ronnie, keep up the excellent job
Mark Pradzinski
Metro Ford did a great job on maintenance on my 2013 Ford Fusion. The entire staff is very knowledgeable and walked me through the service the car needed. I high recommend Metro Ford in Miami.
Aurelio Cuervo
Frank Ortiz @metroford Great experiece long time ford driver, always great customer service, leased two cars and came out with a great deal. Highly recomended
Greg Whisenant
The Metro Ford people were great in helping me get my car serviced. They picked up, serviced and dropped my car back off at my house within just a couple of hours. Thanks for keeping me and my family safe and thanks for all you do!
Yosmany Hernandez
My experience at Metro Ford was Excellent , I bought my Ford truck f150 XLT 3 weeks ago and I’m living the dream , thanks to all the team , you are very professional and very attentive , thanks to Ronny he made a great job also thanks to Juan , they made me feel in family , I’m so happy with my Truck and the price 👍👍👍
Tony Rivero
“Frank Ortiz (Sales Consultant) was extremely professional, knowledgeable, and attentive. I took the car home that day and I was so excited I barely inspected it before I drove it off the lot! When I got home I realized the door handle had a small chip and there was a tiny ding in my front right-side fender. I called Frank to advise him about what I found and he immediately told me not to worry, they would take care of it if I came back tomorrow. Sure enough, I went in the next day and they provided a “”We Owe”” agreement for my door handle and got the ding removed same day! This is what I call customer service! I highly recommend Frank Ortiz and Rob Evans (Sales Manager) at Metro Ford. Excellent service, and even better deal on the car I wanted (2020 Ford Mustang!).”
This Review is in recognition of Eddie Garvia in Parts. This is not my first encounter with Eddie but every time I need parts he’s been very helpful, knowledgeable, always engages every customer as if he was the owner. You usually find customers waiting for him in a line as result of his great customer service experience. Eddie is truly a leader in this in the parts department and Metro Ford is at lost without him.
Tyler Tieder
Metro ford is a amazing place to buy a car me and my family have been buying cars there for years from them I just got a new 2020 explorer and it is amazing. Danny Marks is a amazing manager and always there if I have any questions. Charlie is a great as well professional and also there when you need anything I am very happy every time I get a car there
Luis Suarez
Got my F150 from Julio at a great price and good trade in value for my SUV. The finance manager Luis was easy to deal with and helped me get a good rate. No games or waiting around when it came time to negotiate, the entire process including the test drive was less than 3 hours.
Jerry O
My wife and I purchased a 2019 F-150 at Metro Ford and we worked with Frank Ortiz the sales consultant we went in and the sales man went above and beyond to make sure we knew how everything worked with our new truck. He even helped us with finance, this was our first time buying a car and it couldn’t have gone any easier. We would recommend Metro Ford and Frank Ortiz. He is beyond comforting and extremely understanding when it comes to making sure his customers are happy.
the Gaming experience
Janio perez help me get my mustang gt right price he help me get the monthly payment that i was looking for thanks metro ford and the team members for good service and i recommend you guys
Monkey ‘D’eandro
Was good and easy except I would of appreciated not being charged a service fee and dealer fee
Carlos Planchart
My family and I yesterday bought a new F-150 here at Metro Ford. I was helped by Antony Castaño. A bit of back story, I was actually helped by Antony back when I bought my own Ford Fiesta ST about three years ago. Since then, I can honestly say we have become friends. I make it a point to always see him when I take my car for service. So when the time came for my dad to buy a new car, Antony was the only salesman I wanted to negotiate with. He went above and beyond throughout the entire process. Antony made us feel welcome, quickly and expertly answered any questions or concerns, and ensured the deal was beneficial for both sides. I can confidently say that Antony made the entire experience that much better and he will be the salesman I want when the time comes to buy another new vehicle. I would give the entire car buying experience a perfect 10/10, thanks for all of your help Antony Castaño.
Diego Alfagemez
A great experience. The staff was helpful and we got two beautiful cars. Julio Filgueiras took care of us and explained everything about financing, insurance, and models. I absolutely recommend to visit Metro Ford if you are looking for a new and affordable ride.
Cielo Maint
Frank [email protected] metro ford Came in to metro ford Frank was my sales man help me with all need it things to get me into my Ram 1500 very upgreaded tuck will recommend Frank if you need a truck or car
Bill Rodriguez
Great place last of the old fashioned personable dealerships with fantastic service and large inventory of new and used cars
Rene Martinez
I just purchased a 2020 Mustang at metroFord and I was helped by Sergio Sanabria and he was great! Awesome customer service! It was a pleasure doing business with him! God bless!
Patrick Graves
I recently leased a 2020 Ford Explorer with Metro. The lease went smoothly and everyone was professional. Specifically, I had the pleasure of dealing with Ronny Naranjo. He was professional, knowledgeable and overall a pleasure to deal with. When this lease is up, I intend to go to Ronny again and would recommend anyone looking for a Ford to speak with him. I also had the pleasure of dealing with Nestor during initial pricing vehicles. Nestor was receptive and worked with my crazy requests. In conclusion, I would recommend the entire Metro Ford team but even more so Ronny Naranjo and Nestor.
Miyali Gil
I really loved the service here, when we arrived Sergio opened the door for us. We came just to look for a 2020 Ford Explorer. We were convinced with his service and professionalism, and guess what! We ended taking a 2020 Ford explore thanks to Sergio. #metroford
Deima Malinaukaite
First of all I wanted to Thank Lazaro Prats and Frank Ortiz with such amazing experience! I came for service my Ford explore, and I was assisted by Lazaro, what amazing customer service experience! He was very helpful answering in all of my question. My car came out like new. While I was waiting for my car I was introduced to Frank Ortiz, which was Great experience. I mention I would like to trade in my car for two another Fords for next year, and Franck took his time and knowledge to help me! I will be seeing Frank November for trade in. All staff was so nice and professional, I will shop only with Metro Ford.
Wop G
Diana the Cuban lady advisor is the best !!!!!!! Makes you feel comfortable and her people skills are great
Favio Vera
My oil change was quick and easy with the help of my service advisor which she was great.
Chelsea Sharpe
I always have a positive experience here…service is professional and time appropriate.
Emmanuel LeHardy
After visiting a few dealers, I found the right one. Sergio Sanabria was very knowledgeable and helpful. I found my dream car with Sergio’s help. Great dealer with the best inventory.
Jane JEI
Tammy Cartwright
I came down to Metro Ford on Tuesday to view a 2019 Lincoln. The salesmen, Ronny Lezcano Narajo, was very accommodating and didn’t try to push the car on me. I liked that! He let the car speak for itself. He and team at Metro Ford made my experience there pleasant and they helped me to drive off on my new car. Thank you so much!!
Taylor Rene
During this pandemic time buying a car was a hard thing to do but we are so thankful to Sheldon Holland and the rest of the amazing team of workers at Metro Ford they truly make a big effort to provide to us all the help we needed We have a great F150 that we cherish so much do recommend the dealer and Metro Ford .
Andrew Biggs
Some Good, Some Bad. I was considering buying a vehicle from Metro. The vehicle I originally called about had already sold. They had a similar, but larger, vehicle that thought might work for me despite my hesitation. They offered to drive it up from Miami to WPB so that I could see it in person. The salesman was very accommodating and helpful, but the vehicle was too big and not in the condition that we wanted, so back to Miami it went. It is now months later, and I have received $45 in multiple toll violations from FDOT since they put a temp plate in my name (without my authorization) and drove with no SunPass transponder. Metro has no interest in resolving this issue since they went to the effort with no sale. I appreciate the efforts they made but do not appreciate the multiple FDOT invoices that I have received.
A Bernhard
Top notch family owned dealer with excellent service and selection
Iris Lopez
askenish Realty
Don’t trust the ratings! They had me travel 26miles for a car that wasn’t there how unprofessional was that? I’ve spoken to Juliette Cruz couple hours prior to my trip to Metro Ford, she ensure me the car was there waiting and I had nothing to worry about. Well, what do you know? car wasn’t there; dishonesty in business will never get you ahead. Her explanation was the car was there but someone move it smh. #terrible
Albert Tatta
Good fast service – what else you want?
Cynthia Brito
I’ve been a Ford customer for many years and have always been treated well at Metro Ford. Last week I met Ronnie Lescano who assisted in my 2020 Escape lease. He is professional, courteous and knowledgeable. I highly recommend Ronnie and Metro Ford. Thank you.
andy solorzano
I was attended by Melvin Castro, he was polite and excelente at what he does I would recommend it. Great experience at metro ford
Breno D
Julio is the man! He was patient and took a lot of time to learn my family’s needs and interests for a car. He helped us get the right car at the right price and was able to take my car in the trade at a great value. Highly recommend Julio if you’re going to Metro Ford, he is fantastic and will make sure you leave with a good deal.
Richard Gordillo
Thanks Sergio Sanabria/Jesus Alvarez I will definetly recommend any of my friends and family to come see you guys!!! it was a pleasure dealing with you both and stay safe!!! 👍
Linda Ibrahim
Excellent customer service!! Service goes above and beyond to accommodate its customers. I’m happy!!
ana mancebo
Very Happy with Frank Ortiz at Metro Ford was very patient, professional and courteous. He was able to answer all my questions. He made me feel very comfortable that I was making a good decision in leasing a 2018 Transit. Will recommend Frank. Thanks
Mytyl Simancas
I just got my new Ford Edge 2020. As usual the process, the service and the personal attention is unparalleled. I am treated like family (like the family you like not the other type). Sergio Sanabria went above and beyond in order to get the car that I wanted. He even drove to Orlando to get it! These type of things are priceless. I’ve been with Ford for over 17 years, and planning to continue for many more.
Kamal Ahmed
Ronny is the representative to go see. Honest courteous and professional. Alex is the manager. Honest courteous and supportive.
Alberto Gonzalez
Very good customer service and quick in and out earlier date then promised on a special order Antony Castano was the best very professional upfront no lies or excuses delivered everything promised highly recommend him for your next car purchase
Vivian Machado
We have been working with Derek in the parts department for a few years now and he is great! We have a few overseas customers who send us pictures of what part they are looking for. I pass them on to Derek with the vin for the vehicle and within minutes he has identified the parts, priced them out and sent us a diagram so we can confirm it was we were looking for. I can’t say enough about Derek cause working with him makes my job easier!!! He is quick, efficient, courteous and a pleasure to work with. For anyone needing Ford parts, give Metro Ford a try and definitely ask for Derek.
Alex Rivero
Went in at 8pm on a Wednesday to look at the Focus RS. I was immediately greeted by Jefferson. He showed me the car and was very knowledgeable about all of its features. He was a breeze to work with and even though his birthday was the next day he stayed until midnight making sure everything I needed was taken care off. Thanks again Jefferson! A+ Service look no further than METRO FORD!
r t
Sergio Sanabria was really effective, found a car on their inventory better than the one I found online, also got me a great deal on the F150XLT crew cab and was very clear and objective during negotiation. He also treated me very well while I was waiting for the paperwork to be ready, even giving me some snacks, water and he also make sure to sanitize everything including the table we used for our safety against the COVID19 situation.
Sophia Mitchell
Sheldon Louis Holland Certified Product Specialist Hi, I am Sophia, I definitely recommend Sheldon Holland, to anyone that’s looking to purchase a vehicle, or need great information on leasing or buying a car truck or van. Also metro ford, is one of the best car dealership in America, please be sure to stop by and support. MetroFord Thank you
Kadine Smith
Lennox Wright will not steer you wrong. He was a perfect gentleman and he did not try to push me pass the parameters I told him. This gentleman will always get my business and he should get yours too.
Sheldon Sfkkfj
I was looking for a used Ford Mustang with all that is going on the internet become my best friend find out Metro Ford dealership I did everything online it was awesome experience with Mr Sheldon Holland he bring me the buyer order I sign it and my car was deliver right to my door . It’s better than I expected. Ask for Sheldon he could help me he can help you .
Dana Albarran
Excellent service. David helped me today. We cleared a couple recalls on my vehicle before shipping it overseas. No appointment was needed. They adhered to COVID guidelines.
Srikanth Chowdary
Ronny was my Salesperson and worked with me during the entire process . He is a absolutely an amazing person and helped me get my Ford Mustang with all the requirements I need .
GdoubleOP GdoubleOP
I came in looking for a vehicle and Andres Rivero at METRO FORD hooked me up. I got a vehicle for a fair price. I’m a satisfied customer. I will definitely come back and purchase another vehicle in the near future from Andres . Everybody was generous and helpful every step. I give them all 5 stars in service thanks.
miguel santelises
Great experience with my purchase. The salesman Frank Ortiz at Metro Ford was wonderful, made the whole process painless. Even a month after the purchase he stayed on top of everything and made sure I received my license plate. Would do business with him again..
marysa falkenhagen
hello everyone we were looking for a new car today and we found the best seller and his name is Sergio Sanabria and he did an excellent job I really recommend him
Mike Cioffi
I brought my 2014 Mustang to Metro Ford for a passenger side airbag recall and an oil change. Fernando was my service manager and was very helpful. Overall, everyone at Metro Ford was professional and friendly. The job was completed perfectly and efficiently, was called back within an hour and a half. Will definitely bring my car there again for future service.
Keo Chin
1895 George B. Selden is granted the first U.S. patent for an automobile.
Ben Alexander
I had a great experience with Sheldon Louis Holland yesterday. He’s an honest guy and very knowledgeable of the product lines. He left a great impression. He even helped me load all my stuff into my new truck well after closing time.
Rick Gernaga
Thanks Metro Ford and Andres Rivero you guys did a great job today on getting me a new company van. Andres was great on all of his customer service from explaining everything to professionalism. I would definitely come back and purchase another personal or commercial vehicle here thanks for the 5 star service and the honesty.
Richard Salazar
Recently bought my SUV a 2017 Ford Explorer at Metro Ford, Frank Ortiz was phenomenal, without the constant hassle and negotiating that some people are normally accustomed to doing. The experience was easy and I was able to drive out with my SUV in about 2 hours from when I went in. I heard from this place from my friend who has been a customer for years and always boasts about the amazing service. I can finally attest to her loyalty LOL
Matthew Pace
This would be the third car I leased through Metro. While I hate the horse trading of cars, Metro made it easy and fair in their deal. They always treat you with respect and a warm friendly approach with a personal touch. I had since the first time, moved away from Miami, but I felt it well worth it to drive back down to Metro to lease my third car. I wouldn’t hesitate to do it a fourth time. Alex, my sales rep is the best…and fun to deal with.
Chris Lagergren
If you’re looking for a great Ford dealership, look no further. I purchased my first Mustang from Metro Ford six years ago and the experience was excellent. I went to trade in my car for a new 2019 Mustang GT and asked for the salesperson who originally sold me the car, Jose Milian. Metro Ford values their employees and Jose was still there. We put a good deal together and I drove away in my new car. Thanks Jose and the rest of the Metro Ford Team!
Jennifer Mendez
What a friendly staff here at Metro Ford!! Service was really amazing! Everything in one place. It was a pleasure to be helped by Frank Ortiz! He helped me out in picking my first car, a Ford Explorer! So far I love it and it has helped in a lot. Outstanding people working at the place, totally recommend 🙂 Thank you Frank, God bless you!
Henry Borja
Anthony from Metro Ford was great, he took care of all my needs over the phone. He had all the paperwork ready when I got to the dealer. I highly recommend him for your next car. Here’s a picture of our new transit.
Raini Williams
Very excellent Dealership. Knowledge staff . With great customer service . Many thanks to Sheldon Holland for the time he spend with us explaining us how was the leasing process. We are enjoying our New Ford Edge 2019. 🎉🎉🎉🎉
July Mastrogiacomo
Frank Ortiz @ Metro Ford Thank you very much for your assistance, making the car experience wonderful. Went to other dealers and it was a nightmare, was not treated with kindness or respect until I came into Metro Ford. Frank Ortiz greeted me from the beginning he was polite courteous tending to all my needs and wants. I will recommend my members and friends.
Vivien Béres
We had the best experience at Metro Ford Miami with Julio and Omar! We were looking for a Ford Mustang for months with a good lease option, but there wasn’t any place where they could provide the service we wanted. At Metro Ford, we found a great deal, and Omar and Julio were working through everything to provide the best deal for us! After my husband was consulting with them all day, we went back in the eveing together, an hour before closing time. Julio stayed there with us for 2 more hours to get the best deal, and get our dream car ready! We also got a great insurance from Raul, who found an option for us, which made us decide to close the deal. Raul was working also overtime just to get us a good insurance. Thank you Julio, Omar and Raul! You are the best, we can’t get out of our beautiful Mustang since last week! Great Service, real Professionals!
Vivian Bichachi
I was having some start-up issues and eventually realized it was my battery. Called another location hoping for a same day appointment and they said they could see the following week! I called Metro Ford and Lisa answered and said to come right in. Lisa was there when I got there and was so pleasant and thorough. Will return to this location!
Crystal Stichka Jones
Lisa Glynn in service department was out standing got my car washed got it done and understood my concerns…
Ramiro Gibert
Perfect services by metro ford ! Me and my gf leased the 2020 ford ranger xlt 4×4 and we were assisted by Julio, amazing sales rep answered everything and made everything for us possible the truck is amazing! I highly recommend you go here and look for julio !
Marjo Rkz
Extremely happy with my purchase. Andres Rivero was extremely helpful and worked with me throughout the whole process and I was able to get a great deal on my truck-including customization. Great service and I will definitely work with him again. Thank you.
Sadir Cristia
Frank Ortiz at Metro Ford was great! I cannot say enough on how helpful and informative he was with my needs. It was my first company truck ha 2018 Ford Transit he made my purchase effortless and really helped. Everyone here was super helpful. I recommend when you come visit ask for Frank
Bree Maasen
From the moment I walked in everyone was friendly and welcoming! They made my car buying experience enjoyable they all worked together as a team to make things happen fast and smooth!! Overall was the best car buying experience I’ve ever had thank you Metro Ford of Independence!
Much better than Pembroke Pines Ford ; where I slipped on their not only slippery floor but wet as well. However , after a day of getting an oil change the “change oil light 💡 came on” that only tells me they didn’t put it on the computer 💻. So hard to find a reliable and honest place to do routine jobs on a car !!!
Elodie Hintermann
We came almost a month ago and I really wanted to share my experience with ROGER who saved our relationship with FORD. My husband didn’t want to go to a dealership because he only had bad experiences in the past. Thanks to ROGER, we will be back at this Metro Ford location! I love my car so much very happy to know she (it’s a she !) will be in good hands. Also the mechanic that took care of our car was amazing I will update my review with his name soon !!! Don’t hesitate going there, just ask for ROGER and you will be in the best hands possible.
Andy Sanchez
My visits here are for service to work vehicles. I have never owned a Ford but the professionalism that their service team has is pretty awesome.
Nolan Mast
Thank you Metro Ford and Julio Filgueiras! I love my new Ford Edge! Thank you for locating the exact model that I wanted. It’s a fabulous car! I will recommend Julio and Metro Ford to all my friends!
michael rosenfeld
Metro Ford is amazing!! Anthony was incredibly helpful and not pushy at all. He was patient with me and made me feel comfortable with my purchase. I’m loving my new Mustang, thanks Metro Ford!!
Marcus Tan
I recommend this Ford dealership. Service department is always professional and helpful. So much so that I decided to get a new Explorer here as well. My salesman was Sergio Sanabria. He was very helpful and I recommend asking for him.
Brian Garcia
Honestly the best car Buying experience I’ve ever had. Ricardo the salesman who attend me was very helpful got me the best deal n in out quicker than fast definitely will be returning to further my expierience with them and Ricardo.
Teddy Negrin
Excellent Service Job. Thank you very much David for taking care of my car.
Sophia Carter-Williams
Wonderful, Caring, Friendly, Courteous, Professional Staff with Excellent Customer Service. Thanks so much for your time and consideration in this timely manner. Once again thank you I’m very satisfied with your company and service.
Megan Reising
I worked with Sergio mainly and Antony to purchase my 2017 Ford C-Max last week and he was very helpful. No pressure to push the sale on me, let me test drive all of the vehicles I wished, was very knowledgeable, and stayed late two evenings to assist with test drives and my final purchase of the car. He was very attentive and most importantly not pushy. He worked with me to get the deal I needed. The only less than great experience was with the finance department as they seemed a little pushy and in a hurry to get me out the door without answering all of my questions. Overall I would recommend this dealership! Thank you Surgio!
Angel Cabrera
From beginning to end Adolfo Mena was in contact with me. Honestly the best and easiest interaction I’ve had with a dealership. I would recommend Metro Ford and my sales person to everyone. If I could rate more stars I would. Thanks for everything.
George Hamilton
“This is not the best place to take your vehicle to be repaired. They have mess… I have a bad experience with them! Service – Oscar Matter is lying! They don’t sending an emails but after they informing by email: “”Hopefully you received the information … bla bla bla . This is another quality that I know. Ford should check the quality of service in branches!”
Malik Racine
I’m so proud to drive a car purchased at Metro Ford Quality of service in every area No other dealer like them Sales. Service Sheldon Holland follow up no other sales man did that in the past He sure follow up to make sure my ride was on point. . Gladly I did purchase from Metro Ford .
Hakan Cenk
Frank Ortiz @ Metro Ford was amazing and I would like to thank Him for addressing my needs and wants professionally with no back and forth on pricing. Hassle free trade price and a new car which is a new nice 2020 Escape. I would like to thank also Mr Evans and Will highly recommend Ortiz to any one that’s looking for a great deal at Metro Ford.
Carlos Tamayo
Frank Ortiz at Metro Ford was the best, very attentive, professional, patient, didn’t make me feel like it was just a sale. Took his time to revise the car and helped me resolve any concern or doubt that I had. I would highly recommend him to anyone who is looking for a professional and honest salesman.
Violet Reed
I just brought a 2020 Ford Explorer Platinum top of the line. I love my car very much. I give all my thanks to Andres Rivero. He is very patient, knowledgeable about the car and answered all my question and my husband to. I will seand my family and my friends to him becasuse they will all be in good hands. He is truly the best in my book and # 1 and # 2 best is the finance manager Ernesto Lerandi. He truly work with me and made some miracle stuff happen for me. I thank him thank him thank him, I cannot thank him enough for what he did for me. He is a true miracle worker. I thank Metro Ford Inc they are truly the best in South Florida I love these guys and these guys deserve more than 5 stars they deserve 10 stars. 🤗💜 Thank You agin Andres Rivero
Katia Perez
I got my first car in this place and I have to say that Omar Barreras the seller was a key piece in all this process thank you so much for your patience and dedication . I also have to say that this place is spotless.
Coconut Dr
I don’t typically take the time to post reviews, but I felt it necessary to share my wonderful experience at Metro Ford. My sales man Frank Ortiz was attentive to my concerns and provided excellent customer service. This sales man deserves a promotion. Thanks for your assistance and professionalism.
Jose Canizares
I have previously purchase several vehicles from METRO FORD AND IVE HAD a wonderful experience. The salesman Andres Rivero was superb he gave us a 5 star service from when we came in til when we drove off. I will definitely recommend Metro Ford & Andres to all my friends and family thank you Jose
Cesar Guerrero
Janio Perez, thank you so much. He helped me with the purchase of my Ford Fusion 2017, I definitely highly recommend Metro Ford!! Amazing, staff, .. customer service A+, Sale, A+ And the best, the attitude unbelievable again..amazing!!
yasmeen celestrin
Janio helped my husband and myself out so much!! He really took his time explaining the process for first time buyers to us, which we really appreciate! The buying process was made easy and understandable. I highly recommend metro ford!
Alina P C Carmenaty
Good team, awesome ford mustang, good service, great job guys, I appreciate it 👍
Jordan Gruber
Lisa at the service department is the best!! She will go out of her way to take care of you!! Great experience!!
Andres Montero
Great service from the start to endat Metro Ford bought my 2020 mustang with the help of Anthony castaño, he helped me all the way through and with benefits I didn’t even know I could get. 100% recomend this dealership for future purchases.
Paul Barrett
Fantastic everyone was great and highly recommend Alex McDonald my sales agent!
Regina Williams
I was not happy with the service because you did not fix the problem .I had to bring it back the next day because the engine light came on and it was still jerking.
Aaliyah Cobb
I had the best experience at this dealership also I was gifted with one of the best salesman in the building Mr. Lexon Wright was a great man to do business with he guided me with comfort in every moment as I was buying my first Foreign car. I Love my BMW 😍 this is the dopest car I ever bought. Get your next car from here. And ask for my Guy Mr. Lexon Wright
Jose Alonso Moreno Conde
Great experience. Janio Perez was really helpful and showed the best option for me. Found a great car for an amazing price and the financing I was looking for.
anacarolina costa
My experience could not have been better. 5 starts to Julio and the staff who helped us. Julio walked us step by step, giving us full attention, we had the freedom to call him anytime and asked him anything. Very careful with out needs and with getting us the best deal possível, he did everything that he could and we left really satisfied. The whole process turned out to work within less then a weak. The car is on perfect conditions and the service couldn’t be better. I recommend Ford to everyone who needs a excellent car and a excellent assistance.
Dalia Marin
Frank Ortiz greeted me when I walked in the dealer with my husband and he made us feel great due to that he did not pressure us when we bought our new Ford Mustang. I feel very happy with his service and the super nice customer service at Metro Ford and will always go back to them when I need a vehicle.
Marco Mejia
Great customer service! Super great deal with Andrés Rivero and staff. I would definitely buy again. Here at Metro Ford . We came in looking for a great deal Andres and Metro team was able to facilitate everything for us and we are driving home today with our new company van. I’m very happy with my purchase thanks again Andres we will definitely come back and see you in future purchases.
Franz Steinhauser
Sheldon Luis Holland was awesome, showed me the truck I wanted to see, let me drive it king enough to be satisfied with it, and made the process easy. Definitely recommend asking for him when visiting metro Ford!
Alain Bueno
Great shopping experience. I just purchased my first Ford, and its great. I had the pleasure of being helped with this purchase by Sheldon who was definitely very qualified and a nice person. Sheldon helped me get the price I needed and was there to help me out 100% of the way. Thanks to Sheldon I had a great customer shopping experience and smooth one as well.
Coconut and Caviar Boutique
If you’re looking for honesty & integrity when buying a i car definitely recommend Sheldon for the job! You can trust sending your friends & family to him & know that they’re in good hands. I had a great experience thanks to Mr Holland
Katelyn Halford
Thanks Sheldon Holland great sales man . So helpful and handy. I was so pleased with everything. Love my metro Ford new Ford Focus . 2019.
Thays Moreira
I met Metro Ford in google when I was looking for a car. I was planning to buy one. I didn’t have time to go during the week so the sales Julio Filgueiras called me and invited me and my family to go on the weekend and it was the best thing that I did as he gave me the best deal for a person that arrived two months ago in US and do not have credit score yet. So I want to thank Julio to help me to get my first car in US!
G. Garton
I am amazed at the distance Metro Ford and Julio FIlgueiras would go to find me the car I really wanted at the price I was willing to pay! You all are awesome. Sunroof and navigation and so much more make driving my new Edge a dream. Your location is perfect for those of us who work in Miami and live in Broward. Thanks again!
Karina Martinez
The car was listed as 21,000 online we agreed to 19,000. I traded in a car for 6,000. When I got home and read the contract they sold the car to me for 21,000 after the trade in. My fault for not reading the contract after taking their WORD for it. I was in a hurry to get back to work as a medical student to help during covid and the office took advantage of that. Read your contracts. I basically gave them my car for free
Carlos Cuenca
The service advisor that took care of my truck was very professional, and was a no nonsense type on guy, Everything was black and white nothing shady & nothing vague. (Fernando) Like I said a “pro”, say no more. “Expectations met” !
Xcessive Engines
Excelente service at the parts department. Ask for eddy he is the best
Sergio Terron
sergio sanabria was an awesome help and was able to accommodate our needs very fast we got exactly what we were searching for and we drove a beautiful corvette
Eddie Ramirez
8/20 update.. still no plates for my car and registration is now expired. If you purchased a vehicle here and also didn’t get your plates on time reach out to me for class action against these fraudsters.. Horrible CPO experience.. This location sold me a certified pre-owned Ford Explorer. As soon as i left the lot i noticed multiple imperfection with major items of the car. Immediately the Cars navigation system (SYNC3) is failing, the door trim plastic that has the keypad is falling off, the key they gave me (one key) was broken and when i get home i see corrosion on the hood edge. I contacted the dealer and they said bring it in for service. I purchased the car on Sunday and took it back on Wednesday just 4 days after purchase. They had the car for 5 days and all they fixed was the broken door trim piece and said that they couldn’t find any issue with the Sync3 system and that the Hood corrosion wasn’t covered on a car I JUST PURCHASED. They also then said they were waiting for Ford to approve the hood issue. I needed my car back so i picked it up anyway. I went to another Ford dealer and they diagnosed the issue and have ordered the needed parts to resolve all of the issues. Also today is the 18th and my car tags expire (temporary 30 day) tomorrow and i have been checking for days on what the status of my license and registration is and they are not yet available. Still waiting!!
Thomas Joseph
Lisa Glynn is a great service advisor and very quick. She actually cares and is very fast.
Yari Bray
Frank Ortiz was so great at metro ford I’m really happy with my red explorer I would like to thank frank for showing me the vehicle and treating me like a person and not just a quick sale. I will be purchasing from you all again. Thank you so much!
roubik danelian
I have had a very nice experience with the gentleman who helped me. He was very nice and courteous. He explained everything. And I got my car back in less than 2 hours that he suggested will take. Thank you very much
Ranier Rentas
Went in this morning for maintenance. I was helped by Alexandra F. Moody. Great attitude, happy to help, knowledge full and friendly. My truck was picked immediately. Service was fast and they even washed inside and out. Super happy with the service. Definitely coming back to have my truck serviced.
Miguel Ramirez
This is my fifth lease/deal with Metro Ford, and it is always a GREAT EXPERIENCE!! Jose Millian is an AMAZING salesperson, professional, caring, helpful, and will always takes the extra mile to assist you during the process of getting your new vehicle. If you need a new/used car, I highly recommend Metro Ford, and don’t forget to ask for Jose, 5 starts service!!
Larry Donald
Frank Ortiz @ METRO ford I must admit that I was very satisfied with the salesperson and the staff. I highly recommend that if you are looking forward to purchasing a new or used vehicle. Then pay them a visit. Make sure that you ask for Frank Ortiz. I will guarantee that you would not be disappointed.
Roger Leonard
Purchased a 2020 Explorer. I found the company through an internet search and completed most of the deal online, then finished it in person the next day. Craig Hill was my sales representative and was outstanding. He was straight forward and very knowledgeable.
Tetiana Sagal
Great buying experience! Sergio Sanabria is a very knowledgeable sales personal. He helped me get my new Ford Explorer 2020. Great price, great deal. Highly recommended!
Yasmine Rowell
Sheldon Louis Holland Certified Product Specialist Hi, I am Yasmine, I definitely recommend Sheldon Holland, to anyone that’s looking to purchase a vehicle, or need great information on leasing or buying a car truck or van. Also metro …
Andres Sanchez
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