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Schumacher Volkswagen of West Palm Beach, FL

Overall Rating 4.6 out of 5
305 Reviews   Write a Review
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Volkswagen Dealer

 3001 Okeechobee Blvd, West Palm Beach, FL 33409, United States
vwofwestpalmbeach.com
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 +15619354490

Company description

VW Dealership West Palm Beach FL | Wellington | Greenacres

Visit Schumacher Volkswagen of West Palm Beach for all of your VW needs. Shop cars for sale, browse lease deals, or schedule service.

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All reviews:

 

Christian Graxirena
The greeting porters could do a little bit more “like letting the service writer know that a customer is waiting for him”, but over all it was a great service experience. Fast and friendly staff, good communication and very clean facilities. Drove in a couple of hours earlier than my schedule appointment hour and got my car back same day like 2 hours later working perfectly fine.
Derrick Cenatus
Went to this dealer for a noise in my car and was told because I lowered on springs that that was the cause of the noises I was experiencing. They even claimed to have done an inspection of the car. But failed to mention that my brake pads were in dire need of replacement and let me leave the dealer without any kind of warning. About two weeks later my brakes are metal to metal. I bet my car wasn’t even put on the lift to even check it out. They don’t care customers safety. That’s clear and even if what I came in for wasn’t covered by warranty the only solution they gave me was to go back to factory springs for $1500 and told me my car was ready for pickup. ABSOLUTELY DISGUSTING display of customer service. I posted pictures of what my pads looked like because they probably don’t either since they didn’t mention it to me. And they had my car pretty much all day. Which was a waste of time.
Johanny Albarran
Jay Hersey has helped me every time with my Volkswagen ! Makes me feel in the right place and his help always Shines above and puts our matters on the Spotlight! Very quick Service and quality work. I will always come here when my car needs love! I love VW and I love the love the workers put in their Efforts ! 100 % recommended. Super Satisfied
Matthew Kurit
Great experience! Ask for Charlie Brown, he is a very helpful and knowledgeable salesman. There is a wide variety of cars to choose from and the new cars drive real nice.
Dimeisa Morales
This is the best dealership experience I’ve ever had. The team here Todd, Chris and Dimitri made my experience so easy , fast and hassle free. I traded in my old car with no problem and bought a new Volkswagen Jetta. The fact that this was my first time buying a Volkswagen, it makes me want to keep buying the brand if I receive this type of customer service.
Julian Karam
First of all the new Atlas is an amazing vehicle and the sales and service departments are really great, but It is incredible that you buy an SUV with a towing package and you do not include the Trailer Hitch 7 pin connector, a $50 piece on a $40.000+ vehicle. I have to assume that it is Volkswagen that ships the car that way, but a towing package without a connector makes no sense. There are so many options in the market that for a part that probably cost you guys $20, you should not risk loosing loyal brand customers. By the way I am not looking for a freebie, just a comment for the future
William Lorenzen
I researched and visited 5 dealerships in and around West Palm Beach. This was by far the best experience I had. Mind you, none of the others was bad, but this dealership and the people who were there were the most knowledgeable, considerate, and polite. What pushes them over the top is that they listened. Rare indeed these days…
Joseph Prusa
Had a really good experience checking out Volkswagen. I talked with Charlie Brown, he was amazing , really knowledgeable, courteous and superb helpful. I highly recommend asking for him if you are looking for a Volkswagen.
Tim LaBounty
Great sales and finance crew, thanks for your help. Michael Solomon handled the sale and did a great job, went in to buy a used Tiguan and ended up leasing a new one for minimal price increase. Thanks again to all involved.
Javier
Don’t go to this place unless you want your car to sit around all day after being checked out by a technician but, the service advisor never calls you to tell you what’s needed. When you call around four thinking your car should be ready, they pretty much tell you no work got done, you’ll have to come back another day because it’s too late, mind you the vehicle arrived at 8 AM, with an appointment. Footage also shows a technician diagnosing the car before noon and never touched again. When brought in a week later to get a four-wheel alignment, that should have been done the week before, at the end of that day you’re told yet again that the car will have to stay another day because they didn’t get a chance to do it, the vehicle arrived at 9 AM this time. When asked why a four-wheel alignment is taking almost two days to get done they answer with lies like a four-wheel alignment take FOUR HOURS to do. When they finally did the work dash-cam shows they did all the alignment within an hour and a half. If they’ll lie to you on how long a job will take just image what other things they will lie to you about! I would also recommend getting a Dash-cam installed before taking your car here, so you can watch how your vehicle is possibly used for a coffee run or chilling lunge for mechanics to use for phone calls when they’re supposed to be test driving the vehicle, This beings me back to their lies of how they expressed the reason my car was taking so long was because of how backed up they are. If they’re so busy why is a mechanic wasting ten minutes talking on the phone, parked out back while my car is running? When expressing my concerns with a sales manager, they pretty much answer with no harm, no foul.
Aracelis Colon
“Wow, Where do I start? Mr. Floyd Butwell helped me with my first purchase on a vehicle. I was referred by 3 different friends to him and from the day I reached out to him I felt peace. Mr. Floyd guided me so well, He calmed my nerves and prayed over me and my friend Hannah. He got to know me and wrote down all of my needs. Mr. Floyd treated me like a family member and it was the most incredible experience. I have never felt so safe and secure while purchasing a vehicle. God used Mr. Floyd to guide me and place me in the right direction for my needs that day. I am forever grateful. Personal Message to Mr. Floyd, What a brother in Christ I have gained! Yesterday you were used to break generational curses and to lift me to higher places. The love of Christ it’s evident in your life. Your professionalism is outstanding. The way you deliver every information is fantastic. I only pray that the way you serve others can provide you with everything you need to continue on. You have an excellent way on serving your clients and your family in Christ. Wow. Let everything you do glorify our Lord God forever! “”I thank my God every time I remember you. Philippians 1:3″” -Ari Colon”
Sarah Morgan
Jared & Charlie Brown were beyond amazing. Delivering premier customer service while still remaining personable. If you’re looking for a new car or lease go see either of them! Both are great! Thank you for making my experience painless and smooth. Customer service like theirs comes few and far between.
Robin johnson
Would have much preferred a loaner car, but Their representatives were great and informative and stayed on top of my vehicle being done in a timely fashion.
Chris Zambrano
This is for Gian F. Giraldo. I came in today just for a check engine light and I came up to him for information of a trade in and we ended up getting a new Volkswagen. He was amazing ! He helped me out as much as he can and best of all, he was really honest , even when it came to receiving “bad news”. He was really helpful and very resourceful! Thank you so much!!!
Samantha Poje
Completely seamless process with the purchase of my new 2021 Cross Sport Atlas. Todd Moore, Sal DelGreco and Dmitry Gonchar were fantastic. Todd made the paperwork process so swift and enjoyable – best car buying experience to date! He was also extremely knowledgeable in the overall functions of the vehicle and provided hands-on insight and instruction for all the new tech features. Highly recommend!
ainay rod
Best service experience ever. I was a Toyota client for 7 years. This year went just to see the new Atlas To find myself with my new Atlas. They covered the months I had left with my Toyota lease. My first service experience was this week. AWESOME. Toyota never did a car washed after serviced.
Eilen Matallana
The best dealership, Charlie Brown and Chris made our experience so amazing, very helpful and friendly, I love this place
Kenneth Freimauer
They failed to repair my new GTI car under warranty and sent me home since they had no loaner. Was told that there would be one available next week. Called several times and after 4 weeks I Gave Up! I then called Sunrise VW and was very pleased as they fixed the car as I waited. People with bad attitudes made for a very insulting experience
David Smith
Ovik helped me today on the service center and his attention to the issues with my service schedule was spot on! Highly recommend going here for service! Thank you for the great service today Ovik
Alyssa Angelone
Horrible recent experience. The Service Lane manager Maggie is awful. She doesn’t answer her phone or respond to voicemails. She responded to my email as short as possible and was extremely unhelpful. I had to get a new tire here and within a week, the same tire was flat. I was told if I don’t have pictures or the old tire still that they couldn’t help me. When I told them they didn’t give me my old tire back, they told me I should have asked for it. Thank God for Geico because I was able to get my tire fixed for free. VW would have just made me buy a new one. I can’t wait for my lease to be up.
Mel Lu
Todd Moore assisted me in purchasing my first VW. I had a very pleasant experience. He was very informative, not pushy and made me feel confident about what I was purchasing. Thank you!
Ramiro Gonzalez
I am very happy with your service. And Ovik I don’t remember his last name, he took care of me super well. Excellent service!
ricardo nugent
Quicker than expected and Ovik, did really well in explaining the option open to me for my repairs.
Dayanna Cambar
They always take great care of you! after 4 hours of waiting at the dealership in their very comfortable lounge area- ( with it being the last day of the month, they were extremely busy!) Donna and the manager were able to find a solution to my problem and dealt with it beautifully! Overall very happy with their service and attentiveness.
John Hixenbaugh
Service Advisor Tyler was very thoughtful and attentive and my car was returned in super clean, serviced condition. Scheduled my service online. I couldn’t be more pleased and will be sure to return.
Bill Rossi
Donna was incredibly polite &helpful. Service was prompt. Thank you all
Kayla Fisher
Great service and friendly service advisors! All of my problems were taken care of in a timely manner as well
Elyce Arcieri
Mike and the entire team were wonderful and accommodating. I always knew the status of my new car. Mike always met met outside when I went to the dealership and always offered to help with moving things from car to car while I had my baby on my hip. Thank you for making this experience the best I’ve had buying a car!
Phil Boyd
Recieved a call regarding a buy out of my lease & that they had a great deal for me skeptically I showed up the next day & did indeed get an excellent offer from Gian he was very easy to work with. Not often have I felt that I truly got the deal we discussed. He was terrific
Alexander Core
I was disappointed they never answered or replied. Just another lie from Schumacher. I emailed and called. Nobody wants to help.
Leon Brown
Fast service department! Replaced driver airbag and some sensors.
Ashley Whitehead
I went to kia before Volkswagen and had the worst experience with rude customer service and unreasonable pricing. Volkswagen was the complete opposite! Damien was very helpful & very friendly he found just what I wanted. I am obsessed and love my Tiguan R-line 🥰
Gio Z
So I bought a car from Vista Pompano and I’ve had nothing but issues with it, took it to this dealership to see if maybe they could aid the cause and of course, they couldn’t put me in a loaner because they didn’t have any (typical) as if there is a deficit for money from Volkswagen. I was informed the earliest they could work on the car was 2pm. They offered me a “Lyft” home, as if I don’t have a life, a job, or places I need to be. It’s rather hilarious that they’re offering that service. Volkswagen is by far and wide, the worst company out there.
Bale 809
Amazing they made sure to cross reference my extended warranty and addressed all concerns. I will use them again in the future.
Frederic Hartell
Great service department! Jay Hersey (Assistant Service Manager) my Service Advisor was on top of advising me on what’s going on with my 2016 Tiguan SEL while service was being performed (valve cover oil leak, water pump failure, alignment and oil change). Very knowledgeable and polite. Thank you!
Vin Fortuna
Buyers BEWARE!!! Would be my pleasure to share the details. Deception! Recent lease/with trade in Tiguan. My wife and I scammed out of $500.00! To be treated this way after my third purchase does not sit well. Be sure to get all the facts up front or they will take your money and signature and run. Not even the courtesy of the General manager to help resolve this discrepancy. Service after the sale! Search other dealers who care.
Teresa Le1
Professional, friendly, no non-sense, expeditious, and FANTASTIC experience… these are the words I use to describe my experiences at Schumacher VW. I had to buy 2 cars this year because I was hit in March, and before my 1st Jetta, I drove an Audi A6. After another $500 repair of the Audi, I borrowed my co-workers Jetta and was SO IMPRESSED with this little beast… at how powerful that little engine is, how inexpensive it is to fill up, and how many options it has. There are many places I could buy a VW, but the both Todd (salesman) and Chris (F&I) made me feel like they were doing the sale for a family member, while still being super professional. Thank you!!!
Candace Cox
Tyler was fantastic at efficiently handling my Touareg. Hadn’t driven the car for 6 months, was about to take a very long road trip – he got the car completely ready within hours with the help of the team. I’ll only use this VW dealership for my service needs. They’re honorable, dependable and compassionate.
Veronica Fortuna
Excellent Service!!! Thank you Ovik, you are the best!!!
Thomas Brooks
Fantastic place to bring your VW. Always a pleasure talking to the service people. They tell you everything that is wrong with the car and don’t price gouge.
Christian Nieves
Awesome experience! Michael Solomon, Chris Bennett and Dmitry Gonchar assisted me in ensuring me I was going to go home in the car of my liking! Definitely worth the hour and a half drive to get to them!
anthony pilallis
Donna was very professional and communicative throughout entire process. Went above and beyond.
Chris Garver
Ovik was great. He communicated well with me & was polite & professional. The service was completed in less time than I expected. I appreciate the great customer service he provided.
Tiffanie Wise
Charlie is awesome! He found us exactly what we were looking for.
James Sim
Brought in for oil change, and front end alignment. Never did the front end. Wasted 3 hours of my Saturday, no have to find the time to bring it back. ****Edited 10/20/20. Now I get a squealing noise if I tap my brakes. They were suppose to have done a 20,000 mile inspection. Have a feeling they only changed the oil and never looked it over. ****
mrlawnboy Risnear
Great repair to my car. I love the fact that they took all precautions and cleaning for Covid-19. I have used them for years and always had great experience
Mark Z
Thanks to Dmitry, Todd, & Chris in Finance for taking great care in recent purchase of mother’s 2020 Tiguan! Professional, straightforward, and no pressure atmosphere. Will return back in future. Thanks all!
Mat Mooney
I have a Volkswagen cc. My engine light came on and I took it to Schumacher Volkswagen of West Palm Beach and they had a diagnostic test done on it and they told me that the problem was it needed spark plugs and coils and that it would be $668 which is $200 more than what it should be but I told him to do it anyway. I picked up my car and three days later The same engine light came on and I took it back to them and they told me that it was going to cost another $800 with no apologies. Needless to say I didn’t get it done and left. Years ago they told me that I needed a gasket and I took it to an independent repair shop and they told me I didn’t and I have never had a problem with it. This is your stereotypical dealership that will rip you off as long as you let them.
june schweinhart
Hello I work for affordable transmissions and we buy a lot of parts there Gregg works in the parts department and he is just amazing. I don’t normally do reviews but want everyone to know about how great he is very professional⭐⭐⭐⭐⭐!5 stars thanks again Gregg for being so great! 🤗
emiliana yanez
Gian was super nice and patient an very helpful. I would recommend volkswagon west palm beach an also ask for gian to assist you into getting into a new car
helena Phillips
worked w/ jessy for insurance jared in sales & chris for financing- everyone was super helpful and super friendly w being able to help me get into a newer car keep it up guys !
Wendy Fritz
Excellent service by salesman, manager and finance department. They made the process very easy and time efficient. I highly recommend the team at Schumacher VW. Bravo! 👏🏼
Nick Scubi
Giane f.giraldo was very patient an helpful. If u come to vw west palm ask for Gian. Good man
Donna Arnone
Scheduling was a nightmare…first told my car wasn’t on recall list while I had letter in my hand. Finally, after making appt, I got an email with wrong appt. Service Advisor never called me back x3 messages for her. Car wash was almost worse than when I brought it in. Unknown whether recall work was adequately corrected.
chuck burton
Came in for a simple fix low tire pressure on one tire Tyler and rich helped me out Both with my vokswagen and help with questions on my other non Volkswagen. They were both very courteous and helpful and I appreciated their time and assistance
Rob Kopel
– easy to make appointments – quick and efficient – service team does great work
Alvin Orie
I did not expect to come into Volkswagen I never owned one I never driven one. I needes a car ASAP because mine was on its last limb and because Volkswagen had a promo it was attractive to walk into the dealer. I came in and Gian which was my salesperson worked efficiently and got me the deal that I actually wanted to walk out the door with financially without any issues. I was in and out within 2 hours with my new car!! Even after test driving it! #noregrets #seeGIAN #firstVW #newvolkswagondriver.
Neil Yancey
The people here are nice & helpful. To get a courtesy car seems impossible, I’ve asked everytime I go if they will give me a loaner car and they always say the don’t have any available, so I have to add the cost of a rental into every visit driving up the repair cost even with a warranty.
Ballet Arts Dance Company
Has been many years with Volkswagen but today experience has been the best thanks Chris Bennett in the Finance Office, Terry Wong the sales manager and Jared Ragosta my salesman thanks for take care of you client Also the system Chris is using was the best I only spent 20 min doing my paper work Before take me like 4 hours Bravo 👏 and thanks
Herold Dor
Thank you to Tyler hill for helping me out great customer service 👍🏾
Jose Dominguez
Thank you Cassie Montalvo for your great help. Great service. You response was really quick and you went the extra mile to solve the issue. Thank you!
Jenelle Penate
Donna, in the service department was really helpful! All my questions were answered PLUS I got a courtesy car wash (that I really needed). 100% will be back.
buz russell
They are honest!! I was talked out of doing a service that wasn’t necessary!!!! When I could’ve spent a lot more money, they told me not to!!! Great experience!!
Michelle Simonetti
They are great!!! Geezer is awesome and always so helpful!!!
Chrystal Murphy
Jay is amazing! Really professional, personable and super efficient. Thank you so much
Deborah Schwartz
The team wen the extra mile to ensure we got the vehicle we wanted.
J Florida
Stopped in to check out leasing options. The sales manager send a salesman to me who couldn’t be less interested in helping me resolve problems in obtaining one. Referred me to the Buick dealer. Very rude. If I do pursue a VW, it won’t be there.
Wade Anderson
This was my first visit to this dealership for service on my daughter’s 2019 VW Jetta. Jay Hersey was my service manager. Everything went well and we were in and out in 1 1/2 hrs after a 40K service. Thank you! I will be back!
Kathy Saatsakis
This is my 5th car from Schumacher and always a great experience! Andre, Dimitri and Chris were great!
Brian Zenner
I have been a satisfied service customer for 5+ years. They still are as good today as they were then. Thanks!
Bill B.
Tremendous experience at Schumacher WPB. Todd and Danny listened to my request for no games and no misdirection and no unnecessary delays. They simply delivered a pain free car buying experience and they gave me a very good deal. I’ll buy there again.
Russell Goldstein
Tokyo was super down-to-earth and extremely helpful. Work me a great deal on exactly the GTI I was after. I would recommend him to anybody shopping for a Volkswagen Subaru or Volvo in South FL!
Alexandra Mojica
Excellent service, friendly staff and would recommend to my friends and family!
ELe nuNez
Staff is super friendly and knowledgeable.Jimmy is one of my favorites. I feel confident in their ability to service my car and confident in recommendations . As a lady that means a lot .. Wouldn’t take my care anywhere else..
Cyrille Troquet
Just walked in today and was warmly greeted by Todd, he showed us around and the different cars they had. Very nice guy and helped us hugely getting the car we wanted!! Good job Todd on your professionalism and help. Would highly recommend this place if you wanted to get a car!
Carrie Newman
Pleasant helpful staff, clean comfortable wait area with vending and free hot beverages-coffee, tea and hot chocolate options. There is also free wifi available if you need to work as you wait.
Natasha L
I really enjoyed the service here. The salesperson I delt with , Riley , really went out of his way to get me the car I wanted even though he had to drive across South Florida to get it. It was my first car leasing experience and it was stress free. They even took added time to explain lots of extra things to me and find me finance programs to help as an alien worker. Thanks so much to the whole team for making my first car a special one.
Nicolas Alzate
Great first car shopping experience at Schumacher in the VW West Palm Beach location. Special thanks to Todd Moore, very honest, knowledgeable, and helpful. Very good and professional car dealership.
Lexie Pearson
I just leased my very first car! I couldn’t be happier with the experience. Todd Moore was an extremely knowledgeable salesman who made me feel very comfortable through the whole process. He answered any questions I had and made sure I was in love with the car I was getting. I would highly recommend Schumacher VW to anyone looking for a new vehicle!
Michael Grant
Went in for service on my Tiguan. I decided to wait on my oil change service. It was done in no time and I was on my way. I like how the service manager comes to find you wherever you are in the dealership. It’s a nice touch. Dane was great.
Catherine Giacari
Schumacher VW of West Palm Beach provides top-notch service. From booking the appointment to getting the car serviced the experience is pleasant and professional. Every associate is friendly and knowledgable, they have a comfortable waiting area, and the service is completed in a timely manner. Great work!
Fitforlife 561
This the 5th Volkswagen my family has owned out of over 30 plus vehicles over the last 30 years. The fun and easy of getting behind the wheel never gets old. The award winning Service Departments always provide the very best, most people would say that the employee’s go out of they way? I can tell you, once you buy a Volkswagen, you become part of the Volkswagen family, and family is always looking out for your best interest. So happy with my new purchase.
Lynn Erickson
Thank you for listening to my concerns and for repairing my vehicle. I appreciate all that worked on my car.
Patricia Maix
Immediate attention. Friendly, concerned. Technicians evaluated and corrected the problem. Replaced the rotors rather than try to repair them. I left feeling that both Volkswagen and Schumacher put my safety and satisfaction foremost in their policy.
Paris Flemmings
Made a appointment to get my vehicle serviced
Tammy Thompson
Jay my service Rep is the best!!
Yahaira Rock
Justin , in the service Dept at the ockechobee location was excellent .
Ty Brodale
My experience was great, Ovik was a great help.
Daniel McGinnis
Horrendous experience with poor customer service. Called ahead same day to verify a vehicle in stock and was told they had 3. Drove almost 2 hours and they didn’t have one of the cars they said they had. Then to top it off they offered me 1000 dollars for my trade which 2 other dealers were at 4000-5000. They couldn’t have cared less I drove 2 hours and they didn’t have what they assured me they did. Just a total waste of time and insulting. Don’t give them your business! Update: Went up a ways to Wallace VW and got 4200 for my trade and a much better price on the car along with 0%! Don’t waste time here – Go to Wallace and have a GREAT experience!
Merle Phillips
Everyone was very courteous and service was quick….very happy with all.
Gregory Knop
Great job very friendly and I’ll be back. A1 service
Alejandro Azcano
I recently took my VW for service to the AC. I also purchased four new tires. Best price on tires, period! My service advisor Amanda was great. Very professional and knowledgeable. She was available to answer my questions and provide insight on what to expect. Whenever I called the service department, anyone that answered was happy to help. Great experience and I would highly recommend this service team at Schumacher. Thank you!
Stefanie Poorman
My service tech was kind and considerate and my car was serviced quickly.
Rochelle Finch
Jared was an outstanding Sales Associate. From our initial meeting to handing the keys to my husband and I, Jared made us feel very welcomed. If we didn’t know any better I would think we were his only customers because he was always very attentive and made himself available while we were at the showroom. He even encouraged us to call him or visit him at the Ockeechobee showroom whenever we have concerns or questions. Jared is simply spectacular.
Jose Ponce de Leon
I’ve had my Volkswagen Atlas for almost a week now and I love it. Todd was amazing. He answered any and every that we had. I was blown away by how he knew everything about the car and the fact that he took the time to show us every feature the car has to offer down to what each button in the car does! He definitely goes above and beyond for his customers!! He made our car buying experience incredibly easy.
Silvia Moncada
After sale bad attention!!! The sales person Daniel never answers calls for anything.. don’t go here… bad services in sales and post sale in other departments too..
Brian Roche
“Everyone hates car shopping right? Pushy salesman can be the worst. Not here at Schumacher. The staff that I had pleasure of dealing with was amazing. They treated me like a friend not just another customer. If your looking for a VW go down and ask for “”Tokyo”” he helped me find the right car for me. Thanks again for getting me into the right vehicle for me!”
Nicole Erin
Had a terrific buying experience here! Andre Samson and Todd Moore were wonderful in helping me purchase my car and I was not the easiest customer to deal with at all! Everyone that I dealt with from the General Manager Kent to Peter and David in Finance were great. They made me feel comfortable and it was a very laid back environment. I feel confident that I received a fantastic deal as well!
Suzanne Sacks
Andre Samson was terrific! Very professional and quite charming. Explained everything and worked very hard.
Diane Bergner
Great service – they got me in and out for an oil change.
Tequesta Brinkley
Donna Skouda is the best. Her customer service is what brings me back. Nathan was very nice as well
Stephen Simmons
I’ve been pleased with previous service but everything isn’t great all the time & I’m a firm believer in second chances so I’ll reserve my opinion till next visit.
Francesca Vakil
We are thrilled with our 2019 Tiguan !! It offers so much for an incomparable price. We can’t speak more highly of our salesperson Andre. We will tell everyone we know to go to him for professionalism and knowledge. Matt Davenport was a knowledgeable sales manager and willing to work to get the deal done. Kent McClure was a true professional. We had a few minor bumps along the way but the team really worked to help us leave happy customers.
Patricia Fraga
Nice service! They care about employees and customers’ health.
monique whittle
I had the best experience purchasing a car! Charles was tentative and listened to my needs then exceeded my expectations. The process was easy and painless. Charles made sure I was taken care of fully throughout. When I got to the process of purchasing I was in and out in no time. I have never had a VW and I am so pleased with my car and experience that I will only purchase from this location and with Charles. I’ve already recommended this location and Charles to everyone I know! I am so happy with my purchase! Thank you!!
fierce flawless
My experience at Volkswagen was horrible! I paid the dealership to diagnose my car, cause it was overheating. Only for them to tell me I need a cooling tank.I replace the coolant tank only for my car to still be doing the same exact thing still overheating. I called the dealership back that same day and they tell me were close. I trusted the dealership to diagnose my car with a problem But they misdiagnosed it! I took my car back the next day. Now I need $1350 worth of work & still not sure. My whole experience at Volkswagen was horrible!!! No one there was professional it was just absolutely ridiculous!
What Ever
“Wow! Volkswagen service took my friends car that I so happened to be driving on the turnpike this morning. Traffic came to a screeching halt. I slammed on the breaks and the car stopped in its tracks. Suddenly smoke came from everywhere. All the lights came on and the car would not start. Here, I am, from the moment I arrived, JP, handled me on arrival. Immediately, I was taken to a service advisor “”Ovanes”” who expedited the process effectively. Now, the Sales advisor Joe Collelo personally came over to make sure the paperwork for the warranty goes through. Gratitude for the Team work at Volkswagen West Palm Beach, Florida.”
Brittany Rigdon
Super nice facilities and accommodating staff. Wait time is decent. They’ll take care of you. It’s a bit expensive. But what you gonna do? It’s a dealership, afterall.
ymarty
Todd is amazing! My husband and I recently relocated from Germany a few months ago and weren’t ready to buy yet, but wanted to get some info on used and new cars. From the beginning, Todd was very helpful and not pushy at all. We were finally ready to buy this week and the whole process was incredibly easy. I definitely recommend this dealership!
Jack Williams
Very unfriendly couldn’t even get anybody to walk over to talk to me about a new car that I screwed I’ll go somewhere else
Rosa Vargas
My car is always done right
JoAnn Lang
Super cars. Great staff. Beats the other dealerships by far.
Elizabeth Almanza
I purchased every vehicle I’ve owned through Schumacher. Love their sales team and as always good experience at their service department.
Jefferson Boyle
Everyone was very professional and friendly. My appointment was on time and the work finished quickly.
M Family
I am very unhappy with this place. I purchase a car less than one year ago I had to get my car towed back to them a soon after to get a repair. This was fixed then a few months later another part broke so I had it towed again and repaired this as well with an oil change. Right after my service light went on so my husband called and the guy said he probably forgot to push the maintenance button when I have time swing by and he will reset it no rush. Well, now my low oil pressure light came on and after towing it again to Schumacher WPB they said I need a new turbocharger $2800.00 after already spending over $2000. I called the service manager and told him my situation and he said he would call me back, he never did. I figured i would trade this car in for a new one with a warranty but now they said they will only give me $3500 for a car that had no accidents 45000 miles and was sold to me for $14,000 less than 1 year ago. Kelly blue book says its worth $11,000-13,800 Plus the car I saw online for 12,500. They said they would sell to me for 15,000? I have never had such a bad experience with a company. I will be sure to always tell people my experience and to post this situation everywhere I can. This situation is not resolved so if they will fix this horrible mess, or not I will post the outcome.
Nicole Law
Quick and easy experience! We got an excellent vehicle and looking forward to our family road trips!!! Andre was very helpful and straight forward. We got all the features we needed in the vehicle we wanted and some extra
Bill Sasscer
“Super dealer. Very helpful on the whole process. Was treated as a “”member of the staff””. Good price on vehicle & trade. Sales rep Damien Perez; was both helpful & personable. Peter Maria, walked me thru all of the choices on financing etc. Great person to deal with”
Rene Wagner
“I had an outstanding experience with “”Tokyo”” who went out of his way to make my purchase happen. I can only recommend stopping by and have him help you find your dream car.”
kris h
Called in about a alternator they want to charge me $680 just for the part . Same exact part cost $200 everywhere!!
Leigh Anna Hunt
What an Amazing Experience!!! If you are in the market for a car you have to come see Todd Moore at Volkswagen!! He took care of my Mom like she was his Mom!! I think he’s now officially family!!! The people here at Schumacher are out of this Awesome with beyond exceptional Service!!!
Melissa Fab
Unless you want to get ripped off screwed over and lied to do not do business with these people they will steal your trade in and give you absolutely nothing for it but make it look like they’re going to give you something for it they might take money off the trade-in but they’ll add it to the price are the vehicle so be warned
Analisa G
My experience was great! Everyone was very nice especially Todd, the man who helped us purchase the car. I would recommend my friends and family to come to Volkswagen to check out the great deals that they have and know that they are in good hands.
T. G.
“I appreciated my service advisor Dane G. so much. I told him where ever Schumacher found him was a good place. This young man was so respectful and professional. He treated me and his other customers (I observed this) with that kind of “”you’re the only one I see”” kind of treatment. Seriously, he made my day in that dealership. Very lovely young man. Although Donna wasn’t my advisor that day, I want to give her a shout out too! She is also wonderful. If you were a restaurant, you would be 5-Star.”
Juan Dominguez
Had a great experience buying my new car. Great price, excellent service. I was treated with respect and always felt like a VIP. Will continue to do business here.
Marcella Sanfilippo
Even though salesman Andre did his best, the manager was very unprofessional and tried to take advantage of my situation. I called and told them I did not have a good experience with the manager and Andre simply said .. ok.. and no one ever called back.
Beth Hoines
I had to have my vehicle towed in. Initially Jay in service department was assigned my service order but he never kept in touch and then told me my vehicle was never towed in to Schumacher. Then he passed my service order over to Amanda and we are so glad he did. She took charge! She found my vehicle, had the car assessed, contacted me promptly and kept me informed regarding completion. Wow, what a turn around! It shows what people are capable of if they want to. An idea, have Amanda train all your service technicians!!!!
Miss Vaughn
The sale rep that helped us, Todd Moore was awesome. He was informative and willingly to help us in every way possible to ensure we left satisfied and happy with a new car. VW Okeechobee is a great location and provides wonderful service. This is the second Beetle we have purchased from this location.
Renee Block
My service woman, Maggie Burk, was great. She took my car in, told me to check with her in an hour and a half (I went out to lunch with a friend while my recall was being fixed) and, when I came back, everything was done.
Kris Rouse
Amos was extremely patient and really helped us with making our purchase of our beautiful Tiguan extremely easy. He was very thorough and really knew a lot about the Volkswagen. Everyone there was very friendly and extremely helpful. Great place to buy a car : )
Esabelle Herrera
The car buying experience at Schumacher Volkswagen went above and beyond what we had anticipated. We were made to feel welcome and relaxed during the entire process. Scott kindly asked us what our price range was and what we were looking for and he helped us choose the perfect car. Everything from the test drive, how the warranty works, the paperwork to the financing went incredibly smooth. It was pain free and we would highly recommend them to anyone! Proud to become part of the Volkswagen family.
Unabashedly Prep
Donna is simply the best! She has great communication and keeps you informed so I am never left wondering whats going on. Clean facility and friendly support staff.
Allyson Deihl
Andre is the best salesman ever! Smooth, wonderful process – never felt pressured and he answered all of my questions and tended to my concerns! I love my new Atlas SEL R-Line!
Dan Tumillo
Service was excellent!!
Megan
My husband recently bought a new car here from Todd. He was very knowledgable and helped us with all the details for purchasing our car. This was a couple months ago, about 3-4 months have past since then. We came in today to get our tire at in the service center and we waited inside while the work was being done. My husband noticed Todd was in his office so he walked over to say hello and ask about a couple things hes been wondering about since purchasing the car. Todd was pleased to help, remembered who he was, joked around with my husband a bit. They hung out together in his office talking about cars, different features, new models and he helped my husband answer all his questions he had. It was very pleasing to see that he wasnt just nice to us at first to sell us a car and then if we ran into each other later hed have no interest in us since he wasnt making any money this round. You would think that would be a given but weve had salesman snub us after they get our money at other dealerships. He is a great salesman and a even better person in general. Were glad we chose this VW to buy from.
J.R. G
“Schumacher VW of West Palm is absolutely, every bit deserving of a 1 star review on everything from sales to service to customer satisfaction. I first had a poor experience when shopping for my new VW with Schumacher of West Palm. Not to bore you on that story, but it was a very poor car buying experience – a price was discussed over the phone, that number changed once onsite, the Sale Manager was aggressive and ultimately I did not purchase the vehicle from them. Now, as for the service department. WOW – Absolutely horrible experience with them. I needed something serviced on my brand new VW (again purchased from another dealership). They were one of a few service departments in my area that had a tool needed to fix an electrical component on my vehicle (in warranty). Day 1 – I made the appointment, took the day off of work and drove 40 miles to their service department. When I get there, I was told that the technician who can work on this component of my vehicle is in training for the day and that they can’t do the work. That would have been nice to know before making the appointment and burning a PTO day! Day 2 – I reschedule the appointment, take another day off work, drive another 40 miles to the service department and that’s where the fun started. I discuss the issue I am having with the service manager and he tells me that in order for them to fix it (before even looking at car), it will cost $400. I explain to him that my car is brand new and well within warranty and it should be covered. The service manager proceeds to ARGUE with me, completely unwarranted about how if they are going to repair this item on my car “”It will cost me $400. …And that I wouldn’t get my car back until I paid.”” This is crazy and terrible service. The Service manager was super hostile, for no apparent reason. So, I call VW of America Corporate, and explain the issue to them. A ticket is created, but it will take time for them to review everything so I cannot get my car serviced this day. Another day of PTO wasted. So I drive home and get a call back from VWoA a few days later about the case. Shumacher VW of West Palm LIED to VWoA and told them that my car had been in an accident, and literally made up a story about my car being in a body shop – which is why they were unable to repair my vehicle’s electronic issue in warranty. That was a COMPLETE and total fabrication. My car is literally brand new, off the lot, never been in any sort of accident or modified in any way as to void warranty. If you stuck around long enough to read this whole story, I CANNOT recommend Schumacher VW of West Palm for sales or service. They are liars, provided me with some of the worst customer service I have ever experienced, and clearly have no moral compass. A very well-deserved 1-star review in my opinion.”
Karina C
Todd our sales representative and the sales manager Kent were excellent! They worked with us and were professional throughout the entire process. You won’t regret going to Schumacher Volkswagen to purchase or lease your vehicle. We were in and out in an hour and a half. No games just straight to the best price possible.
Stephanie Sierra
It’s hard to find a salesperson who isn’t out for themselves…and then I met Amos. He represented me, looked out for me, and negotiated with me in order to get me to a place I felt comfortable with my purchase. I would recommend him and Schumacher VW to everybody. Thanks to them I renewed my lease without buyers remorse.
Tomeka Williams
Very happy with this place, they worked very hard to put me in my new vehicle. Can’t wait to go back for my next car.
Juka Silva
We had a great experience from the very beginning. We arrived 10 minutes to close just to ask a question and we were never rushed and our question wasn’t just answered, but answered in detail. We were there for an hour after close, just learning about all the features and safety specs. Very knowledgeable, very personable, and very professional, Nick Anagno did a tremendous job. He was not pushy, didn’t try to show us the most expensive car, but helped show us the best deal within our budget. I have had quite a few cars, and experience buying them, and this has been by far my best experience.
Yelissa Caraballo
Excellent job, very honest people. They were able to fix the issue with the car key remote that was not switching the locks, in less than 10 minutes and since they did not have to reprogram it or replace anything, it was at no charge. I am very please with their service. Thank you.
Brandon Yawn
Service department did a great job on my car. Very nice and helpful. Prices were decent. They also addressed a recall on my vehicle while they did the oil change. Nice to get full service and not have to worry about car problems.
Lilliana Little
I had a an awesome experience! Everyone was so nice and helpful! I had a great experience from sales to finance. It was the most pleasant car buying experience!
Nicole Antoinette Ocoro
Everyone here made the process a complete breeze- from start to finish. Michael Solomon took care of us and walked us through the whole process, step by step. I’d highly recommend asking for Michael if you’re in the process of finding a new car. He put me in my dream vehicle for an amazing price.
Carmen Remillard
Great customer service from the service department! Thanks guys!
Nicole DiFiore
Ryley was great and very helpful! Not pushy at all!
laura giraldo
My experience was amazing. Very quick and easy process. I was treated with kindness and respect. A very pleasant experience. Thanks for all the hard work that you do!
Laura Bryan
From the moment I walked through the doors, I was treated like family. My experience has been nothing but amazing—and hasn’t stopped since leaving with my car, has surpassed even after walking out! I have received follow up phone calls and emails. Superior customer service. Damien was extremely knowledgeable on VW and treated my children like one of his own! Will never purchase a car from anywhere else. THANK YOU!
K Thompson
Excellent customer service! I dropped my car off, utilized their Courtesy Van and picked up the next day. That evening I received a text notification the service was completed and I could pick the car up whenever it was convenient. At that point I remembered I had forgotten to mention a problem with a power window. I texted my Service Advisor (Gerez) and followed it up with a phone call first thing in the morning. Gerez had a technician look into the issue immediately and my car was ready for pick up shortly thereafter.
Kristin Bedoya
“If you are in need of a Volkswagen service center, look no father. Schumacher VW is outstanding! I brought my daughters car in for a “”second opinion”” and was very impressed with the level of service and honest information I received. David Rodes was our Service Advisor who took his time to help me, as I just walked into the service department without any type of appointment. The estimate was communicated timely and was less than we were previously quoted at a different shop. The work was performed as promised. David communicated with me well, throughout the entire process, keeping me informed. I am very impressed and will definitely be back. THANK YOU David and team Schumacher VW for a great experience!”
Chad Smith
Wonderful store. Great customer service and nice cars. What is the wonderful smell inside the showroom? It reminds me of something but I can’t quite figure it out.
Ceeds Shells
Frank the shop foreman is a great guy. Helped me out big time with my oem jetta radio. These guys are honest. Was not overcharged at all. Frank went above and beyond for me and made sure everything worked perfectly with my radio. Highly reccomeded.
Victoria Aricu
As i was getting my first car, I got very lucky to have Alfonse La Rezza helping me. He took care of everything i needed, not only sold a car but he took his time to find the perfect one. Was very patient to answer all my questions and explain all I need to know. He also offered to pick me up from home, which is a 40 minutes drive. I wasn’t expecting such a great service. Very happy and satisfied with everything. Thank you so much! I’m glad I chose the right dealer shop!
Anthony Francavilla
I have purchased many vehicles from different dealerships in New York and Florida. I have never been to a dealership like Schumacher where they do everything in their power to put you in a car that fits your budget and needs. Todd was very patient with me. He is very knowledgeable on all the cars and super nice guy. Dion, the manager went out of his way to accommodate me. Pierre, The finance manager is probably the most patient man I’ve ever met. I am not the easiest person to negotiate with. Overall, this is the best dealership I have ever dealt with. I look forward to purchasing cars from there in the future. Thank you Schumacher
C.C. X
As a first car buying experience I can say hands down this is everything I needed it to be. Humorous, family oriented and professional. Thank You for turning my fears and anxieties to hope and happiness. I can honestly say that I not only fell in love with a car but also a dealership. THANK YOU BRIAN!!
William Monagas
Excellent purchase experience, they honor the customer commitment, not pressure to close the business so that’s why we returned and lease with them. I also recommend the sales man Raily:he was so nice and attentive with my and my family.
Mauricio Ferrari
Very nice car buying experience! Todd Moore was very courteous, and knowledgeable. His effort to get the car that we wanted was very appreciated.,
dan chambers
Great customer service – easy going and friendly, no-pressure buying experience. I highly recommend this place to everybody!
Ashley Silva
My husband and I had such a pleasant experience working with Nick Anagno. He is extremely knowledgeable and helped us narrow down options for what we needed within our budget. He was never pushy and was just very friendly and personable. This is the first time I’ve actually felt comfortable in a dealership. I would recommend going in and asking for Nick as this was by far the best car buying experience we’ve ever had.
Jony Zup
I Have gotten both of my VW at Schumacher Volkswagen and I’m so happy. Todd has sold me 2 cars already and working with him is easy and stress free. Always trying to please his customers and making sure everything is perfect. He cares more about finding the right car then taking money from you. I would highly recommend 100%. Only buy at Schumacher!!
Jared Matteau
They worked with me when my car needed expensive repairs shortly after purchase and got it covered under warranty. Ask for Donna!
Jay Singer
Your representative, Mr. Todd Moore was honest, forthright and provided a fair price without drama or confrontation. We’ve owned probably twenty new cars and our experience at Schumacher was among the easiest and most pleasant we’ve had. We especially appreciate the extra effort Mr. Moore gave us, setting up the car and explaining all its options. BTW, we’ve owned six VWs starting with a 1978 diesel Rabbit and including four diesel Jettas. This 2019 Jetta GLI is, by far, the best VW we’ve owned.
John Fernsel
Very enjoyable experience. Our salesman was attentive to my daughters situation and helped us select a safe car with excellent value. Thank you Andre Samson!
GENEEN
Sadly I have to change my review based on the service department. I will not remove my comments about Matt and Jared because I truly enjoyed the buying experience but I will not ever again lease or purchase a Volkswagen in the future and here is why: June 5th (Jay Hersey) My complaint was noise coming from under the hood and also the under carriage. Jay walked out looked under the under carriage and deemed no problem existed but when I asked about the noise I was hearing he stated it may be due to the brakes being rusted because I didn’t drive the car often. He stated that’s normal with Volkswagen cars. (That was reassuring to know) Not to mention there is a recall on my vehicle that was then 6 months old for a repair needed under the hood. June 12 (Ovanes Kogosov) Advised me to come in due to my oil light being on. When I arrived he stated I would need to pay for a quart of oil because Volkswagen cars are known to lose about a quart of oil before it is time for an oil change. (Really reassuring) which I stated I would not pat because I already pay for the maintenance package. He stated oil is not covered (The very thing that maintains the car) unless I get an oil change. I said ok well do an oil change, he refused to do it because it was not “in the time frame” I advised him that I had drove an hour to the location for something he could of told me over the phone. I then requested my complimentary Ozone Treatment which he also denied stating they will only do that if they are doing a repair on the car. Which the email did not state. June 18th: I had received a text message from Schumacher stating it was time for my car to be maintenance and I should make an appointment. Which of course I did not because they refused to look at my vehicle the 2 times prior I have bought the car there. Not even taking care of the recall. I am now having serious regrets about this purchase and I am still trying to figure out how I can get my car serviced, while I am continually paying for this maintenance package.
Æ
One word: AMAZING! I’ve never been treated so nicely while purchasing a car in my life! Brian Horowitz was great in every possible way. He went through all the details and functions of my brand new car without hesitation every single question or doubt I had he answered amazing. HILARIOUS! I haven’t laughed this much in about a week or so. Super friendly, easy going, honest and straight to the point! I would definitely return to this dealer for my next VW purchase and I HIGHLY recommend Brian! I am extremely glad to be apart of the Schumacher Family!
nay diaz
Very thankful to the Schumacher volkswagen staff, specially Tod Moore. He really cares about his customers and do everything he can to get them a good deal. Thank you so much and I’m definitely going back for my next car.
mississy808 gui
Their excellent customer service made the process of getting my new car easier than expected.
Tiffani Tighe
Charlie Brown was very knowledgeable and informative of the cars. He was very helpful with making my decision to lease. He is very friendly and personable.
Veronica Velez
When you are buying or leasing a car, the service is wonderful,…once you need them to resolve an error on their part, they do not want to return your calls or resolve the matter. Contract states one thing yet they enter whatever they want in the computer and then do not want to honor what YOUR contract says. 2 thumbs down
shawn chaplin
We had a great experience buying a new Jetta great little safe car! They did overcharge me with this theft protection I didnt want but overall it was a quick process. Manager wasent very friendly but we are satisfied thankyou
Darko
This is the first time I felt great after buying a car. Todd Moore was great to work with and he took care of me and explained everything. No suprises and no wasted time. Highly recommend asking for Todd Moore
William Chan
My experience at Palm Beach Volkswagen on Okeecobee is always a pleasant visit . Staffs there are always helpful and informative .
N Mendonca
Everyone was so friendly and tried there best to help me. They were so patient and kind. If you go ask, for Todd he is the absolute best! They don’t even make it feel like a typical dealership just trying to make a sale.
maria barcelo
What can I say? I had the best salesman! If you are looking not only for a good deal but for somebody who truly wants to help you, honest and caring, this is the place to be and your salesperson Todd Moore! My husband and I are in the auto business and we have a lot of experience dealing with fixing, buying or leasing cars. We have never encountered such a pleasant human being to do this type of business. Will always recommend!
Noelys Mendez
I Have gotten both of my VW at Schumacher Volkswagen and I’m so happy. Todd has sold my boyfriend 2 cars already and we love him. Always trying to please his customers and making sure everything is perfect. Would recommend 100%
Laine Campbell
EXCELLENT!! So much better than Northlake. Great Service, work on car explained. Worth the drive. KEEP UP THE GREAT WORK!! I no longer feel like VW Customer service is dead!
Lina Vitola
Dona was amazing! My epc light would turn on and off while driving and I was scared to drive so I went to a close by place and they didn’t find anything wrong with my car even though they run diagnostics and charged me for it. I went that night to VW dealership and Donna scheduled an appointment for me a day later and they found out my car was low on oil and some censor needed replacement. Very professional, caring and courteous! I wish every customer facing place would have a Dona working for them!
Richard Minguez
A week ago my wife surprise with this 2018Jetta SE sport she called salesman Todd Moore (who also helped us getting a new 2018 Atlas SE a week before)in the morning and then later around 7pm we went to picked it up it took about 1 1/2 hour to do all the paper work and finalized the deal. It was a great experience leasing this 2 wonderful vehicles at Shumacher Volkswagen they made it so easy for us to afford them .They helped us in every posible way they could by giving us all kinds of rebates and incentives I also got top dollar for my trade-in. We got Maintenance and wear and tear for the entire leasing .Tod Moore also took his time to explain detail per detail all the features of our new vehicles. Over all it was a 5 STAR service we received here at Shumacher Volkswagen. Thank You Todd and all the staff!!!
Miguel Berrios
Great customer service and sales person Michael was awesome to work with
Caroline Adams
I have nothing but good things to say about my experience here. Came in just to browse around and see what my options were and ended up leaving with an amazing car. Todd is definitely not your average salesman but someone who makes you feel like he’s fighting for you rather than forcing you into a so-so deal. Very please and would recommend to anyone who’s in the market for something new or something new to you.
Jeff Skulnik
Where do I start?! From the moment I walked into the dealership I was pleasantly greeted and immediately felt they were there to help not just to sell. With my busy schedule I didn’t have much time to waste and they understood that very well. With the help of Matt, Sales Manager and Andre my sales consultant I was able to hone in on the exactly vehicle I wanted at a price that was beyond competitive. I am writing this review to extend my extreme gratitude for their services and to say how beyond thankful I am for the deal that they were to accomplish on my behalf. I highly recommend this dealership and in specific Andre and Matt for their ability to come through on their word and get me into my new Volkswagen SUV. Also I have to thanks David the business manager for getting all my paperwork dialed in so quickly. THANK YOU ANDRE, MATT and DAVID YOU GUYS ARE THE BEST!!! If your looking to get into a new VW please go and see them so they can help you just the same!
Odalys Ruiz
My visit at the Volkswagen service was wonderful. The staff was very friendly and helpful. Quick and great work. Very recommend.
Barbara Manifold
Worked with both Andre and Todd. Both were excellent! Knowledgeable, professional, patient and honest! They were a pleasure to work with!
Petrina Penio
What a great group! I couldn’t be happier. Ryley Pells is extraordinary Thank you for your kindness, expertise and attention to detail.
Corey Smith
Jay is always great and the whole team was very helpful
Allison Lewis
Yesterday, My husband and I had the pleasure of leasing the new Atlas. We had met Todd Moore about two months ago at the dealership and he took the time to go over all of our options but we weren’t ready to commit. Not once was he frustrated or did we feel rushed out when we told him we weren’t ready. When we stopped in yesterday – with even more questions, he was so patient and kind. Todd again explained all of our options and helped us rule out what we didn’t want. He is very knowledgeable about the Volkswagen product and acts as your personal cheerleader through our the whole process. We couldn’t be happier with our decision and we are so thankful we got to work with Todd through out the whole process! I would highly recommend test driving the sle and going through Todd Moore if you want the perfect suv and easiest car buying experience! So happy to be a part of the Volkswagen family.
Scott Sugar
I would highly recommend Brian Horowitz and team at Schumacher. Brian spent hours with my wife and I and went over the vehicle we chose inside and out. He was not pushy and kept us at ease throughout the entire process. Negotiating was painless and we could not be happier to be in our new car. Based on the customer service we received, we would consider ourselves as forever customers moving forward.
Justin Molina
I have been shopping around at several dealerships around town and I have to say that Charles Brown was hands down the most helpful and genuine car salesman I’ve dealt with. Although I couldn’t find exactly what I was looking for, I would totally recommend anyone looking for a car to check out Schumacher VW and ask for Mr. Brown.
Kathy Kent
Nick was awesome, he explained everything in detail about my car, he was very patient as I asked questions. Shopping as a single woman I did not feel taken advantage of, he gained my trust. Nick showed me Five Star service! I highly recommend Nick if you are in the market for a Volkswagen! Thank you Schumacher and thank you Mr. Nick Anago.
Tales Sidronio
Excellent customer service, competitive pricing, friendly staff. This is our second VW purchase. Will definitely be returning to Schumacher for the next one.
Nathalia Reinstein
Extremely pleased with my experience at Schumacher Volkswagen of West Palm Beach. As soon as my daughter and I walked in, we were pleasantly greeted by Todd who answered all of our questions and even took us for test drives in the pouring rain, getting himself soaking wet while holding an umbrella for us to remain dry. Even though we were not able to make a deal work that day he did not make us feel bad when we left the dealership as many other places do. I gladly returned a few days later and left there not only with a beautiful car but my daughter had a great first car buying experience. Chris in the finance department was great as well. Thank you Todd and Chris, I will definitely be coming back to this dealership for my next car.
MacQuoria Hale
My check in was very quick and the associate was so nice and welcoming. The waiting are was nice and clean , (although I didn’t care for the inappropriate South Park that was playing on TV) and the coffee was great. I didn’t have an appointment but I didn’t wait long at all! I highly recommend all VW owners in the area to this place.
Carlos Heredia
Such a great experience getting my car there! Matt Needle and the rest of the crew provided me a great service! I really recommend everyone to get your car there!!!!!
Susej Meleqi
My husband and I recently purchased a Tiguan SE and we had the best experience yet with purchasing a vehicle. Brian, Nick, and Nick were excellent and professionals! They heard our needs and got us exactly what we needed. We truly appreciate the Schumacher Volkswagen team for getting us our new amazing car! Thanks Brian and both Nicks!
Jeffrey Stromoski
Took mom to get a new car and met Todd ( one of the salesman there ). We were surprised how friendly everyone was and how we didn’t feel pressured at all and ended up finding the perfect car, thanks to Todd’s knowledgeable help. Great overall experience and would highly recommend. 👍
Steve Scherle
Mr. Garcia as usual has givin me the attention that I needed. He truly is always courteous,knowledgeable and willing to learn more with questions and truly works hard as he is constantly on the move. Al the staff is always professional and willing to help.
Jenny Bean
I usually wouldn’t be able to give any dealership a good review. This is normally my dealership for service and I did buy my car here. I have noticed some change over the last couple years. They have lost some really great employees but they have also gained some equally good ones. I bought a car at this location on Friday and my sales guy Andre Samson was excellent!! He made the experience quick and a good one. He was professional and made making the deal smooth. I even remember laughing a few times which never happens when I walk in the dealership. Also, Pierre Arrigue in finance was awesome!! Thank you guys!
Catrisha Pressley
Excellent Service…. Nice People… Go see Amanda … lovely young lady!!!
Mike Famularo
I received a letter from VW saying there’s a recall on my new car for a possible engine fire. I called Schumacher asap to make and appointment and was told someone would call me when the part comes in. A week went by and no one called me. I called back to check on the status of the part and was told it was never ordered. That i need to come in first to have my new car inspected first before they will order the part. I explained to them the letter says i don’t have to come in for an inspection first and just want to have my recall taken care of asap. I was put on hold and when they came back was again denied an appointment for my recall. I asked to speak to a manager and was again denied. I ended my call wasting 30 minutes and accomplished nothing. I called parts to try and get to a manger but was transferred to a voice mail. That person did call me back a few hours later to tell me that no part is needed for my recall. I told him after this i lost all confidence in Schumacher, that i called Gunther VW who was very helpful and they are going to fix the problem this Friday. I feel Schumacher did me a great disservice and only postponed the time it will take to get this very important recall taken care of. I would give them negative stars if i could.
Loretta Banks
Todd was very professional..he is compassionate about what the customer needs are..and he goes the extra mile to make sure you get what you want.The rest of the Guys I dealt with were very professional as well..Its a great feeling to be welcome at a dealership…what touched me Todd went as far as showing the Carfax results…on point..Thank You So much for a Great Heartfelt Experience
anzhela Clifford
It was such a wonderful experience to be assisted by Todd Moore. Todd is very helpful knowledgeable and kind person. I didn’t feel any pressure , he wasn’t pushy at all to make a sale. I would definitely recommend him to my friends and coworkers. I think Todd such an asset to Schumacher family.
Stephanie Garbit
My experience has always been great at Schumacher Volkswagen of West Palm Beach, my service adviser Donna is wonderful and always so very helpful.
Tashique Campbell
Car salesman was very honest, took the time to get to know us and recommended the best options based on our needs
Detra Dione Mosley
My experience was great, Ana is helping and very nice. She made my car buying understandable. She’s even there for you after your car buying experience. In my book Schumacher Volkswagen is #1 in my book. I love my 2017 BUG.
Alianet Chavez
Very satisfied. I had an amazing EXPERIENCE at Schumacher Volkswagen thanks to Todd Moore and the whole team. Very friendly staff. I am very pleased and happy with my new Jetta thanks to Todd. Thank you so much.
Zach Marino
Charlie Brown made my experience purchasing a new Volkswagen like no other car buying experience! Charlie made everything short and sweet and explained everything in detail to my understanding, leaving no questions to be asked. I was able to purchase my VW and leave the dealership happy as can be with confidence that I made the right choice with the right salesperson! Thank you Charlie!
KM Mm
Great customer service at this location. Last few times both drop by & by appt. I was able to immediately give the reason for the visit and the estimate of time & cost which was very reasonable. Especially appreciate that the overall facility & handling of the car is very clean. In addition, their post work car wash is exceptional.
George Fontaine
I rarely do this but I felt compelled to leave a wonderful review as our sales person Nick Anagno was exceptional, and made my daughters purchase effortless and easy.. Absolutely no pressure, terrific interaction and highly recommend him to anyone looking for a car. The Schumacher experience was excellent, and looking forward to my next purchase.
Francescs Deroncelley
My ASM was very nice.
Dana Dana
Just had the best experience Car shopping at Schumacher VW in WPB. Todd Moore, my Salesman was actually fun to work with, easygoing, straightforward & didn’t play the typical sales tactic games which can make car shopping extremely tedious. He answered a PLETHORA of questions (I had a lot)! He was bright, quick, sharp & knowledgeable about everything I needed help with. Everything from helping me price my current vehicle so I could get a better insurance payout.. to negotiating a fair market price for the car I wanted to buy. He went over & above in effort. He was willing to take the time to comparison shop the comparable vehicles I had seen at other dealerships to match or beat their best price. I really appreciate that kind of effort! I have always found Schumacher to be a reputable dealership that I would trust for both sales & service. They have gone over & above to please me as a customer! Thank you Schumacher. Highly Recommend.
Janet Kinsella
Thank you for outstanding service when I brought my Beetle in yesterday. Donna Skoda, Assistant Service Manager, is your best asset. Having your car serviced can be a very unpleasant experience – but Donna always makes us glad to come in and always leaves us totally satisfied. Thanks too to the technicians who did a great job .
Ron Layton
Our buying experience was very enjoyable and pleasant. Todd Moore our sales associate was extremely detailed on showing and demonstrating all the features the vehicle had to offer and made sure we were 100% satisfied. His attention to detail and customer satisfaction as the number one priority created a lifetime customer. I would highly recommend anyone in the market for a VW to seek out Todd and the Schumacher dealership.
K&J Family
I went to Schumacher Volkswagen of West Palm Beach and I met with sale agent Ryan, he helped me find a great deal. Thank you guys, you’re so helpful to me. I did appreciate your kindness and professionalism that go along with the ethics of what’s you’re doing. I really appreciate you.
Mundogsm digtal
Extremely please with the the excellent service that we received at this location “Schumacher Volkswagen of West Palm Beach”. We had a great experience with Todd Moore who is very friendly. He also listened carefully to what we were looking for and gave us a great deal. What I most liked is that he wasn’t pushy at all to make a sale. The person in charge of the financial department and him did a great job getting everything done as quick as possible. This is a place where I would come back again.
Lou Rodriguez, P.A.
Excellent experience leasing my wife’s new 2018 Atlas. Ana Navarro was super helpful and professional and we were in and out with the help of their professional and courteous Finance Manager, Martin Taylor! I highly recommend them and Schumacher Volkswagen to anyone looking for an awesome car buying experience!
Brooke Averie
I had the best experience at Schumacher Volkswagen! Matt Needle was the best salesman and made the experience easy! I’m very happy with my 2019 Tiguan! 😊
MR RN
Our Beetle convertible had a meltdown on a return trip to our home in Ohio. We were treated with such care and concern, I wish we could lease my next car here! Service was outstanding, the car fixed and ready for the road. But the people who took such good care of us are the real story. Absolutely outstanding customer care by a wonderful team.
Val Val
If I could give 0 stars I would. Charged me 160$ to diagnose my car. Originally came in because my EPC light had came on. Told me they didnt find any problem with the EPC, that the light went away on it’s own. Told me it would be $1040 for two new fans. Then when i said i wasnt going to do that right now, they called me back and told me that the EPC light had flickered on and the engine light was flickering as well. 788$ for a manifold repair and that it needed a decarb for $488 as well. That it was urgent. Mind you, this vehicle is under 100k miles. They said at first didnt have any issue and now all of a sudden it does. Charged me $160 just to plug in a machine that apparently was faulty and misdiagnosed my car the first time. 48$ to put in a light bulb that their parts manager said they would put in for free if I just ask them. I will never recommend buying a car there ever again if that’s how the service center treats a long time customer.
Tony Cross
They worked hard to get me in a car. I was severely upside down on my old car but they put me in a brand new Volkswagen with a better payment and a bigger car. I would highly recommend someone to Schumacher Volkswagen without hesitation. The staff is very knowledgeable and will point you in the right direction to get you in s better situation. If you are in the market for a car Schumacher in West Palm Beach is the place to go.
alonzo montoya
I just got a good deal on a 2018 Tiguan at Schumacher. Tokyo was my sales rep and he was excellent! He really took care of me. The deal went fast and smooth. I highly recommend Tokyo!
Nicole McCuaig
Everyone was super helpful and I never felt pressured. Great experience! Got exactly what I needed.
SYLVIE LALONDE
I was at Schumacher VW last Saturday and David is who I checked in with. He listens to my concerns and freely offers advice with my Eos. David has been so kind and professional…. many thanks to David and the entire team!!!
john becca
We were not looking forward to the game of getting into a new car…but our experience with “Tokyo” completely changed our view of getting a new car! He was extremely knowledgeable, personable and genuine when he told us he would get us a great deal on the right vehicle for our family and he came through BIG! Thank you “Tokyo” we will look no further on our next one.
Misao Aiko
Today i went in with my sister, apprehensive, stressed, nervous all the feelings you get when buying a car. You know the bad feelings, then Michael Solomon and Matt Tobias walked in told me they would take care of me and they did. I walked away with my car, and stress free. Thank you both for your help and guidance.
Canna Chicks
Todd Moore was amazing throughout the process of leasing my 2018 Tiguan! Todd was patient with me and was never pushy or irritated, which are unfortunately some of the traits I have experienced at other dealerships in the area! I appreciate the respect and genuine kindness that Todd had throughout my experience at Schumacher. Never have I ever had anyone from a dealership take the time to go over ALL the features of my new vehicle while checking for understanding, and answering the millions of questions I had! If you are looking for a pleasant car-buying experience, definitely go visit Todd and the staff at Schumacher VW of West Palm
M Jay
Amanda and Holger nailed it like Eli vs. the cheaters in the Super Bowl. That would be both Super Bowls since we beat them twice. Anyway, I came in for a key fob question and ended up with a new battery that was covered under warranty. Sort of. A low battery alert flashed on our screen for the fob. At the same time, we needed a jump start twice in the last few months for our Tiguan. I knew they were not related but was I passing by and stopped in to ask anyway. Long story short they tested the car battery and found a bad cell and that the fob battery was indeed low as well. I believe the car battery was just out of warranty, but Holger saw that I bought the ’17 Tiguan used at 26k miles and still took care of me. Great customer service. Amanda was great also and asked if I had time to stay so they could wash the car. Hell, yes, I do. Thanks so much. I love me my VWs and will travel the 30+ miles from home to give them my business for my next car. PS-The dude who actually tested the battery and replaced it I apologize I didn’t get your name but you were just like Eli as well.
Amanda Casteel
Really great experience with Todd Moore. He made the process easy and answered all of our questions!
Catalina Wiott
Bill was very nice very help full
Karissa Durr
“Drove my car in because something in my cars computer system was malfunctioning and was told that they tried everything to figure out the problem but now it doesn’t turn on at ALL and will need another 300 dollars, after spending 300, to try and figure out what they messed up. It was running when I took it into the shop and I had to tow it out with my own money because I didn’t feel confident in the fact that my Volkswagen car could not be fixed by the Volkswagen dealership.. they don’t even know their own cars? Its a 2008, they should have figured out the issues by now instead of charging me more money to figure out a computer issue with my car that I did nothing to “”initiate”” so they claim.. just a ticking time bomb that they are not responsible for apparently…”
Orville Bryan
This our second car Floyd was great as usual but when the Manager took us to see financial boss he was so rude to the manager and said in loud tone No Deal! He didn’t see me standing behind the manager.
James Miller
I had a wonderful experience at Schumacher Volkswagen. I walked in and within an hour I drove away in my new lease. If you are in the market for a vehicle definitely shop at Schumachers. Their knowledgeable staff will help you find the car you want and expedite the process for you. I highly recommend them. – James
Patti Trautenberg
Fantastic dealership. Your treated like family. Matt Needle is the best salesman I’ve ever had: Patti Trautenberg
betty Berg
Be careful of expectations with warranty. If they can get around it they will. The warranty is a very shady deal
Gail Peele
Rylie was terrific. Very pleased with how I was treated. Very happy on second day with car.
Deborah Tuttle
I have had exceptional service for the past 10 years at Schumacher Volkswagen of West Palm Beach. Highly recommend them!
Andrea Perlin
I had a wonderful experience working with Nick A. He did everything he said he was going to do. He was responsive to all text messages and phone calls within a short period of time. I will definitely recommend him to any person looking for a car
Rich Mitchell
Todd and Kent went above and beyond for me, getting me into the 2018 Passat GT! I have been a loyal customer to the Schumacher Family for 10 years and this is my third vehicle with them! I can guarantee that I will be back for a fourth!! You guys truly are a class act!
Midger Sanchez
Worked a deal without Tokyo on the new 18 Atlas. He got me a great deal, made process very easy and short. Will recommend him for any purchase at Volkswagen of Schumacher.
Gino Joseph
The place is welcoming the staff is very nice. I had an appointment to buy a car and the sales consultant Brian Horowitz was very very helpful on helping me with the financing and I would recommend it to all my friends and anybody that’s looking to get a car you would be in good hands with these guys at Schumacher VW
Malini S
Amazing experience! Definitely will refer and return again on my next purchase.
RIchard Ritch
Salesman Tokyo was responsive, while the process of finalizing with the Finance department was excrutiating. We had come to an agreement on the car and pricing in a matter of 30-45 minutes, however the time to meet the finance manager took more than 2 hours. I only give a 5 star rating due to Tokyo’s persistent follow ups making assurance of my purchase and if I had any questions or concerns. If your looking for professionalism, commitment, and dedication to his work, ask for Tokyo.
Amanda Bullock
Out of all the dealerships my dad and I have been to shop around for a car, West Palm VW was by far the best service. Although we couldn’t find exactly what we were looking for, our salesman Charles Brown was beyond helpful. Extremely knowledgable and made the process seamless. If you need a car and want a salesman that is honest and knows exactly how to help narrow down your search, I definitely recommend Charles. Great experience.
VEPPA SERVICES. WE CARE
Great service, friendly and proactive.
Brian silverman
Had a first class experience and purchasing my 2018 Tiguan at Schumacher Volkswagen. My salesman Todd was beyond professional and beyond knowledgeable. And when above and beyond to take care of me and my family to get us in the car we needed and at the best deal. Highly recommend buying a car from here especially because of Todd. Go see Todd.
Ben Rhodes
My salesperson Ana Navarro was excellent and very knowledgeable about the products! I couldn’t decide between he Jetta and their SUV so she was very patient in taking me on test drives on both! The business office was quick and easy. I would definitely recommend this dealership and will be going back when my lease is up!! Hopefully Ana will still be working there😊
Lauren Allan
Thank you Schumacher Volkswagen of West Palm Beach & Todd for the wonderful experience I had at YOUR dealership. While I had originally went to a Volkswagen dealership closer to my home { where the experience was not so pleasant & almost made me opt out of getting a VW all together} I am so happy my father decided to go online and look at Schumacher VW of west palm beach’s inventory and convinced me to call. I drove off the lot with the exact car I wanted and what I believe was a vary fair deal. Todd I want to say thank you so much for all the hospitality you showed me & my family (he makes a killer hot chocolate expresso). Also thank you for listening and helping make leasing my 1st car a breeze. I left happy feeling like a new member of the VW family. Well done. P.S. my grandma says thank you for filling the air in her tires and making her popcorn.
Ken Sanquist
I brought my daughters Volkswagen in for some various issues Richard Pressley. I advised Rich that she is a teen age driver and I wanted her to be safe. He was outstanding and looked after the car like it was his daughters car. He made reasonable recommendations and provided me with ideas for future work. Thank you Rich for the excellent customer service and taking care of me and my family, the car is running great.
James Farrah
G in Xpress service was amazing! They helped me quick and got me running again. Thank you so much for having such a talent on your team. He made a Volkswagen customer for life!
Nicholas Sciorsci
As always, Schumacher VW steps up and makes yet another customer happy. I would like to thank Mike Solomon for taking care of my mother-in-law in painlessly buying out her lease. Great job, Mike!! Chris in finance also was a great help. Thank you, Chris! I would give 10 stars if I could. Chuck has to be proud of the team he has at this location. Service department is great also. Great job, Greg! Keep up the good work!
Asena Karakus
I always go to Volkswagen dealer for oil change or anything. They were so genuine and honest, i could not believe. Definitely recommend them!!! Excellent staff excellent service.
Frank Nicholas
The best service ever took under a 1/2 an hour to get approved an awesome experience will recommend anyone they are the best
Fay Baldwin
Todd Moore was so helpful and went out of his way to make it a great experience! I highly recommend him if you are looking to buy or lease a car.
Jon Block
Great experience working with “Tokyo”. Very knowledgeable and responsive to our requests. He found the perfect car for us and made sure we were completely satisfied with the deal. He is a credit to Schumacher VW.
Janine James
Thank you guys for a great experience buying my new Volkswagen Passat. I can not tell you my last experience at any dealership was a good one! I am so excited and happy I received the deal I wanted. Go see my sales guy Charles Brown!!!
Alex Marlier
Bought a beetle and couldn’t be happier. Great sales team easy process!
Tara Vanner
What a fantastic experience. Scott Kimelman was honest and not at all pushy. He was definitely giving me 100% effort to get the deal done on MY terms. He gets a 10/10, I would definitely recommend Scott and Schumacher.
Pamela
Scheduled my 20,000 service. I was met immediately by a check in person. Then my service representative met me. I explained my disappointment at my 10,000 mile service at a different dealership. He assured me I would be well taken care of. He was absolutely correct. He had my car serviced in an hour and explained everything they did. I was very pleased. I drove 100 miles to use this service department. Worth the drive. Schumacher has been here since I was young. I know why.
Tricia Roberts
Todd and the rest of the team made car-buying fun and enjoyable. Imagine that? Everyone was very pleasant and helpful, going above and beyond what was expected. I will definitely recommend this dealership to friends and family.
Kate Watkins
I’ve always had great experiences at Schumacher but my most recent visit was the best! Todd is awesome! If you are shopping for a car – ask for him for sure! He is knowledgeable, genuine, thoughtful and kind. He was a joy to work with and did everything to ensure that the process went as quickly and smoothly as possible! I’m loving my new Passat and enjoying it to the fullest as Todd took the time to make sure I learned how to access all of the awesome features!
Nancy Mannlng
Thank you to Nick Anagno for the outstanding experience on Saturday when I came in and leased my new Tiguan! I was feeling anxious, not sure what to expect but the moment he greeted us when we walked in the door I knew we were in good hands. He took the time to patiently answer every question and made me feel at ease. I had a specific budget in mind when I came in and told him so and he never tried pressure me to look at anything other than what I had asked for. His kindness, knowledge and respect for my time made this the best experience I could have hoped for. Thanks again to you Nick!
Kat R.Fabry
The sales men Amos is amazing he helps with anything u need & if he can’t do it he will find someone who can
Tammy Frontroth
Andre was great to work with. He answered all of my questions and helped me get the brand new Tiguan I wanted. He was very helpful explaining all the features. I would definitely recommend anyone to Andre and VW West Palm.
egbocarat
Great experience! Everyone starting with Maggie Ayala who convinced me to drive to West Palm, to Charles Brown who made the deal possible with the help of the team. Schumacher provided professional, friendly service, and now I am the proud owner of a new Beetle Covertible. Thank you to the entire Schumaker for making everything so easy and pleasant
Karen Zelick
Nick Made my buying experience delightful. We highly recommend him and the Schumacher group. Keep up the great work!
elle weberg
Brian was fantastic to deal with. I couldn’t be happier with my experience. I felt taken care of, not taken advantage of. My time was respected and everything was seamless. SO THRILLED.
Milamo Entreprise
I go there for all of my service needs and I am always met with professionalism and courtesy
kim alford
Laid back , no pressure experience. Salesman Todd Moore was great . I’d recommend to anyone.
James Adkins
Couldn’t be more satisfied with my experience here at Schumacher VW or happier with my new car thanks to Brian! There’s definitely more of a family atmosphere here than there was at other dealerships I checked with. Brian made sure that I left with the right car for school, at the right price.
mario nalini
Always A-1 service 🙂
Kyle Lewis
My wife Allison and I went into VW a month or so ago, and after much research, found ourselves back in this location dealing with Todd again. Long story short, we made the right decision and don’t regret any bit of it. Todd went above and beyond to fully explain the vehicle (Atlas) that we were looking at. Comparing a neighboring dealer, the service was awful at that one and we didn’t leave with all the warm and fuzzy’s. Todd sat with us every step of the way, and even extended that help when it came to some insurance issues with transferring it. I’ve been involved with the car business for many of years and Todd is incredible. He’s very honest and up front from the start. If you’re in the market for a new vehicle, check out the VW lot on Okeechobee, more specifically the Atlas, and stop in and ask for Todd, he will NOT let you down. Thanks again Todd.
tiffany moore
1st car buying experience and after a bunch of curve balls thrown at me during this process Charles & the staff at VW helped me through and made sure I left with exactly what I wanted! Never did I feel pressured or felt taken advantage of like I felt at the other dealers I went too. ( I spent a week going to every different dealer around) beyond satisfied with my vehicle and the service I received!
Ed Hein
They called me about the recall and worked to schedule an appointment, and it only took about an hour.
Carolyn X.
I took my brand new Beetle in for service and my service advisor Mr. Garcia couldn’t have been more professional, courteous and kind. Kudos to him and the rest of the team!!!!
Courtney Simmons
Tokyo was so helpful, efficient, and honest. My husband and I just moved to Florida and he helped us get our dream car. He was straight forward and so nice. Definitely recommend connecting with him at Schumacher West Palm Beach.
Cherie Eulo
The best car buying experience. Nick Anagno was a pleasure to work with. He was very knowledgeable, helpful and a pleasure to work with. We were in and out- painless! Thank you!
michael serpone
Donna is the best always accommodates my schedule for service.
Lily Vasconcelos
Happy to say that my family’s experience with VW has been amazing. Todd Moore our sales rep went above and beyond to make us feel at home and guide us through our buying process. After visiting other dealers in the area, we can say that the treatment we received from VW and their staff was like no other. We visited Todd on several occasions and he was always honest and respectful of our time. He helped us buy the car we needed without jeopardizing our budget. We greatly recommend Todd Moore and his team for any of your new vehicle purchase/leasing needs. 🙂
Edayny Proenza Lopez
I had the best and nice person Tokyo. I am very happy with his attention. Come join the family and ask for Tokyo.He is the best.
George Rezkalla
6/24/18 (update): A couple of weeks ago a representative from the dealership called me after seeing the google review and apologized for what happened. They also sent me a replacement (double quantity) of the valve stem covers. Kudos for correcting the problem and going the extra step. 5/26/18 (initial review two stars): I emailed the dealership a week ago to give them an opportunity to reach out to me correct or just apologize but haven’t heard yet so I feel compelled to share my experience on google. I went to get a duplicate key programmed which involves a small computer and some entering of keys for the programming. I had four new VW accessory tire stem valve caps. Obviously they were shiny and looked nice. When I got home and was working on my tire, they were replaced with four shiny non-VW stem valve caps on the tires. If a tire rotation, pressure check or something along these lines was done, I would assume it to be a user error of putting the wrong ones on from another vehicle being serviced. But I went there to have a key programmed and the car was never put on a lift. So I really can’t believe that their technician would steal my stem valve caps. I can’t believe a reputable dealership as such would hire such low quality personnel that would steal something like that. I know it’s not a fancy item (about $11) like a phone, laptop, or something which makes it that much more amazing.
Sea Escape
My husband and I had an amazing experience leasing a 2017 Volkswagen Jetta at this location. The facility is very nice and welcoming. We had the pleasure of working with Todd Moore who made our experience there incredible. He was very helpful and went out of his way to make us happy. Todd took his time with us and we never once felt pressured or rushed into making a decision. Overall we are extremely impressed with this facility and Todd Moore. Thank you Todd for allowing us both to leave with a huge smile on our face. We will be recommending Schumacher to anyone we know that wants a VW.
Luis Alcebo
Great salesman and manager. Excellent treatment and deal.
Bike Ryder
It was such a pleasant surprise to walk into WPB Schumacher Volswagen. Charlie Brown was extremely friendly and knowledgeable. He made the whole experience an easy one.
Samantha Belemonti
Don’t waste your time going anywhere else, I went to VW Schumacher and was not disappointed in the slightest! All of the sales representatives were nice but Charles went above and beyond to help me. He was so knowledgeable and personalble, would recommend to anyone I know!
Evelyn Reynolds
DamianPerez, Salesman, and the contract person I signed the papers with for my new VW Atlas, knew that when I came in to drop my leased Ford Explorer LTD with a 2000 miles overage, I did not want to pay for the mile overage. I was assured, this won’t be a problem!! I asked at least 5 times how they handle it on my paerwork! I was assured again, by Damian Perez and the contract guy, not to worry! On Monday last week, I got a call from Al packer Ford that I have to pay for the $ 2,000 overage on miles. I told him, Schumacher told me not to worry and to contact them directly. I then spoke with management at VW to let them know about the call from Al packer and yet again, they assured me, the paperwork for my returned lease was sent to Ford and they have not yet worked the papers… I specifically ask the manager at Schumacher to call me back by Monday 6 pm and to email me paperwork, that I am not responsible for the $ 2,000!!! I have waited all week, left messages to no avail. guess why, I had 36 hours to return the car and because 6 pm would have been within this timeframe, they did not call me! Today, I get another voicemail from Al Packer, I am responsible for the $ 2000 but Schumacher agreed to pay the last month of the Explorers lease! Unbelieveable!! I called Schumacher again and spoke with manager, he said, it states nothing in your contract that we pay for the $ 2,000. I said to him, I was told numerous times by Damian and the contract guy, not to worry! So, now I have to pay for the $ 2,000 even though I told Damian, I won’t lease from them unless they pay for the milage overage and I was told by him, Schumacher would. When I signed the contract with contract gut, I asked again, what about the overage on the miles and he told me , not to worry. No wonder people hate car saleman and the entire industry! I do not feel like I am a member of Schumachers’ family, as their slogan goes! If they treat their family members like that, shame on them! By the way, one fog light is already out!
SoFla Mom
Went to Schumacher after a bad experience at another local VW and wasn’t looking forward to going through the whole car buying process. I was more than pleasantly surprised. Todd was personable and professional. I never felt pressured or that I was being taken advantage of. The sale went smoothly from the test drive to the financing. I couldn’t be happier with my new car or the treatment I received.
Francisco Barthelemy
Great service. Now my go to for my VW. Quick, courteous, and customer friendly.
Zsolt Allaga
Great and professional customer service.
Evan Pfretzschner
Vince in the service department is top notch! Always gives the best customer service and is quick to respond to any questions or concerns. Thanks for everything Vince and team.
Steve Gilfand
Fast, effective service. Service advisor Gezer was great!
Robert I
Service was fantastic through Buick . Technician Robert I took excellent care of the vehicle and assured grade A work.
Palm Beach Island TM Program
Vince was very helpful when we brought in our used Passat for service. He let us know what the car needed with no pressure and payed for a rental car for us while they fixed what we wanted fixed. We will absolutely come again!
MICHAEL CARR
Jay Hersey is an outstanding Service Manager. Focused, efficient, professional and organized. Hooyah.
Peggy Bell
I had a very pleasant experience buying my new Tiguan from Schumacher. Todd was wonderful, as was Pierre. Buying a new car is always stressful for me, but they helped make this purchase as pain free as possible. They took the time to answer any questions I had and didn’t make me feel pressured.
jocelyn toussaintj
Everybody post i see is good.
A V
Last week, I have purchased a new Atlas Premium SEL 4Motion SUV from Schumacher VW. Great service and smooth transaction. In and out within a couple of hours. BTW, the Atlas is an AMAZING vehicle! Highly recommend to anyone looking for an SUV! After test driving the Lincoln Nautilus and the Ford Explorer Platinum and several days of online research and apple-to-apple comparison – the Atlas won! Having the Atlas for one week – no regrets! Great job VW Schumacher! Thank you Mike, Peter, David and Kent! I highly recommend to everyone looking for a vehicle of any type, do your research and be ready to buy or lease! VW Schumacher will make it happen!
Joey&Melissa Maria
Schumacher VW is amazing!! Todd Moore in sales goes above and beyond the call of duty. He helped get me and my family choose the right car for us while keeping it in our budget. Friendly, fair, and was looking out for my family’s interest the entire process. Thank you!!
Radai Cintron
I have always had a positive experience dealing with the folks at Schumacher even when my car has been less than cooperative
Alex Livingston
Thank you Ana for helping me pick the right vehicle for my kids. The entire process was seamless. Thank you.
Harry Bougard
Just wanted to share about the A+ experience I had at VW of West Palm Beach with my VW connoisseur Todd Moore. He’s a friendly and personable guy that was extremely knowledgeable about every vehicle and took the time to answer all my questions. He ensured that every step of the process went smoothly. I had gone to various dealerships to test drive different vehicles, but none gave the kind of attention nor offered the kind of service that I received from VW of WPB and Mr. Moore. This didn’t go unnoticed and you earned this guy’s business! Now I’m off to enjoy my sweet new ride!
Justin Hoover
Very friendly staff. I’ve always had excellent service in a no pressure atmosphere. My car is always returned me to sparkling clean. I would recommend Schumacher Volkswagen for your VW needs and wants.
cheryl stephenson
Donna in Service is the reason so many of us keep coming back to Schumacher for car purchases and repair/maintenance. My family and I wouldn’t think of going anywhere else! The woman is phenomenal . . . She’s fair, knowledgeable, professional, and caring. Please let her know how much we value her! Cheryl Stephenson
Nicole Ramirez
“After having a horrible experience at Prestige, in Melbourne, I decided to give Schumacher a try & I couldn’t be happier. I recently purchased a 2015 certified pre owned GTI from “”Tokyo”” & let me tell you, he is THE BEST, words cannot …”
Richard Pressley
Mike was very helpful. The whole team was great!
M.H. Gill
Excellent service. Professional staff
jonBX157
Best experience at a dealership would highly recommend.
Disgruntled Prole
Every time I bring my car in for service, I stand around waiting for hours before anyone even helps me. Last time I took my car in for service, they couldn’t find my car on the lot when I came to pick it up. They never keep track their customers, charge way too much for service, and are very unhelpful.
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