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Arlington Heights Ford, IL

Overall Rating 4.2 out of 5
121 Reviews   Write a Review
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Ford Dealer

801 W Dundee Rd, Arlington Heights, IL 60004, United States
ahford.net
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 +18473463025

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All reviews:

 

Joann Freeman
This was a top notch experience this week in repairing a flat tire as well as getting regular maintenance (oil change, tire rotate) quickly at Arlington Heights Ford! Tony was able to order the tire before we even dropped off the vehicle, and had it fixed up and ready for pickup the next day. Highly recommend taking your vehicle here for service!
Google User
Excellent service advisors and service technicians. Came in for “The Works “ oil change special which includes vehicle inspection. Discovered control arm issue . I was very relieved because I had brought this issue to the attention of other auto shops , but everyone says everything is fine . Was very happy with the service here . Will be coming back . Thank you again Mike Waddle and crew !! Waiting room was very clean and safe.
Sue Martinez
Went to take my ford edge for oil service and check up on car shaking at breaking. Justin at the service desk was very friendly and helpful with the process. He communicated with everything they found and was extremely patient with my requests. They all were open to my questions and my requests. Thank you all and specially to Justin for your willingness to fix this issue for me.
Vickie Sammarco
I love this place. Friendly people. Great service. I bought 3 brand new cars there and will continue to buy from there. Lonnie is the BEST salesman ever. I never feel taken advantage of. He is honest and knows his job.
Craig Arnold
I was only in the building for a short time, and Steve Ursin approached me, helped me in locating the vehicle I had seen online, provided his business card, and didn’t bug me like I used to do when I was a Ford salesperson. If I decide on this F-150 for my family, Steve will absolutely be our salesperson. Keep up the great work Arlington Heights Ford!
sherry dawn cabe
They are always very professional and courteous. They explain what they are doing and let you know of any issues before going forward. I recommend their services and have used them multiple times with excellent service every time.
Keith Zuniga
Definetly a different feel at this dealership. When here i felt they were genuinely not trying to pull a fast one on me. They will work with you to make sure you leave happy. Highly recommend asking for Elliot
Kate Arebalo
I cannot say enough positive things about this experience. The staff treated us with respect. They were honest and direct every step of the way. They got our deal done very quickly with no hassle. They did not hide fees right rates and most importantly I never felt manipulated or pressured to buy a car. They simply took great care of us! We will be back!
Kenn B.
Great install of a Ford Brake Control system in my Truck. Neat clean install and works good with my trailer.
Tony Ioffe
“Just had the most horrific experience walking into a dealership and interacting with sales staff. It happened around 4 pm on March 15th. I walked in into a dealership. Two men, I believe both were salesmen, were having trouble acknowledging me. Only after I desperately eye-connected one of them, he approached me. Without introducing himself, he asked what I was looking for. I answered that I’m looking for a particular Bronco Sport model. He asked me to a table, were he brought up a Ford website. I tried to point to the model and options I’m looking for. I’m pretty sure he saw this part of website for the first time ever. He told me that he’ll need to ask someone who knows this model better to help me. Meanwhile, the second man went on to call someone and started swearing loudly and continuously right behind me. A new salesperson approached me and, without any introduction, started asking questions of what I was looking for. I asked for his name. He said his name was Sam. I told him that I’d like to purchase a Bronco Sport Badlands. He started asking if I want to by a “”big one””(!?). I guess he thought I was looking for Bronco not Bronco Sport model, or he might not knew the difference between the two. Again, I explained that I’m looking for Bronco Sport Badlands of a particular color and options, and could wait till end of May to take a possession of the vehicle. A person behind me, who was before swearing on the phone, interjected by barking out loud “”that there is no way this can be done””. At this point I had only option to thank them and walkout out of the dealership.”
Ben Larson
The parts department at this store is phenomenal! Coming from a guy that’s worked in the industry and seen a lot of parts departments this place is on point! Very organized and timely with their orders, and kept me in the loop the whole time on my back ordered parts! I will take the 40 minute drive just to deal with these guys Every. Single. Time.
Manuel Hermosillo77
*Ask for Elliot* Drove over an hour to this dealership for the great price on a vehicle and the reviews this place had. Definitely worth the drive! Awesome, Swift, Easy, Honest, and soo much more compliments to add. I was surprised to see a perfect 5 start rating on a Salesman named Elliot but when I worked with him to get my car I will give him a 5 stars on top of his Many other 5 star reviews. My recommendations are to Request Elliot at this dealership and you will have the most shockingly satisfying experience on your car purchase.
Jim Buonincontro
I had the best car buying experience ever! John Jr., Steve, and Joe made ever step easier than the last. Keeping social distancing in mind, I bought a quality vehicle with ease! Definitely recommend Arlington Heights Ford!
Chris Wegner
Extremely friendly staff, my husband and I have purchased all our vehicles exclusively from Arlington Ford. We know just about all the staff, so that tells you that there is not much turn-over in staff!! They remember us as well. Love this place!
Sonia Edelman
I go to Arlington Heights Ford all the time. They are friendly Andy helpful. They value me as a customer and they always give me a good deal.
Bobby Lazzaroni
I DO NOT RECOMMEND! Salesmen are extremely shady and try multiple different sales tactics and pressure on you. This makes buying a car very difficult and makes the dealership an unpleasant experience. The owner Tony, is friendly at first, but good luck having any help from him once you purchase the car. He was very rude after he got my business and wouldn’t honor the additional requests in the contract. STAY AWAY.
Santokh Nagra
I had walked in to buy a car with a few of my friends and almost spent $60,000. I later found that the cars transmission was completely busted. I had tried to reach out to the dealership but never received a call back. After a few days I had my attorney reach out to them and he had spoke with a sales associate. We had asked to speak to the owner but unfortunately did not get the time of day nor no call back. The sales associate was uncooperative and gave us no answers. The situation has only worsened and now I have no choice but to take legal action. I highly do not recommend this dealership!
Vincent Chiara
Friendly personnel with quality service. This is the perfect combination.
Saulius Dzindzaletas
just wish more communication between stuff. Patrick best salesman. Thanks for your time.
Greg Craft
Was buying from out of state unseen and having delivered, got several emails asking when I was going to come in and test drive.. sales rep obviously never read my emails.. auto generated or cut and paste every time.. plus their 5.7 hemi challenger was priced in the middle of 4 similuar 392’s Not saying they are terrible but way better places who actually care about ya and have better prices.. tad bit of lack of effort,.. a little high.. just saying shop around.. don’t go here and buy out right.
Robyn Mendelsohn
Easy in and done with vehicle maintenance. Been going here now for a few yrs and service has always been good.👍
Paul Stagaman
Jerry took the time to identify and correct an issue with my new Escape. He kept me updated and quickly resolved the issue.
jean foss
“Wonderful experience from start to finish. This was our first visit to AH Ford, we knew what vehicle we wanted and called ahead to check availability and reserve a “”time slot”” during the pandemic. Staff had car waiting for us up front when we arrived. Pleasant staff, would highly recommend this dealership. Clearly they do a lot of volume and there’s a reason for it. Top notch, worth the hour drive out to them from our home.”
Dennis Long
Great service and fast. Was greeted right away by pleasant staff and the service work was done in less time than I anticipated.
Michael Krup
First of all I wanted to purchase a certain vehicle and they said they cannot sell it to me because it needed a new brake pedal. The salesman George Sarkisian was the salesman that I kept in touch with every other month to see when they were going to get this part and so I can buy the car. I am a military veteran with shrapnel in my leg and awls I wanted was this one car. They ended up selling the car to somebody else and just lost a customer. I had more than enough money to purchase that vehicle cash. So I will go somewhere else And I’m going to order a brand new vehicle and I know these people don’t even care so if you are a veteran of the United States military do not go to this place please.
david koren
Great customer service and Ben was a pleasure to have as my salesman. I didn’t feel pressured to buy right away. The only thing that could have been improved on was on my new car which had a speaker blown, which they replaced, I should have been offered something for the trouble of bringing it back the next day. Other than that, I would use them again.
Paul Teipel
I have always been happy with the service provided by Arlington Hgts Ford service department. Top quality service and honest. They don’t try to sell you services not required. I am very pleased.
Jeffrey Zalc
I bought a (slightly) used Navigator from here. The vehicle was in wonderful condition, the price was fair, and the buying process was smooth. I’d buy from this dealership again. It was a pleasure working with George Sarkisian.
J S
“I purchased my Ford Fusion Hybrid brand new from this dealership in 2012. Unfortunately, the company where I bought new tires didn’t return my wheel lock a few months ago, which I didn’t find out until I was having a tire rotation. After going to another Ford dealership near my home, I found out that the wheel lock lug nuts (5 per tire) were not Fords, nor did they fit any other set from Napa — even tow truck companies. I was told they were “”after market”” even though I bought the car brand new from Ford Arlington Heights. I was told they couldn’t get a replacement lock key BUT would charge me approximately $300 to extract the current lug nuts and replace with non-lock standard type. I called Arlington Ford and got the run around — telling me to go back to where I got my tires, rather than helping me. Luckily, I found an independent mechanic, who was able to extract the lug nuts and replace for a fraction of that cost.”
Chili Bob
I was looking for a used car and AH Ford was my 5th dealer to check for vehicles. They had what I was looking for, and at a nice price. A minor problem popped up a few days later and they took car of it quickly. I am happy with my purchase, and will consider them the next time I am looking. Thank you, George.
Steven Kelly
An absolutely incredible car buying experience! A no pressure, honest, and direct method of making a large purchase was completely refreshing and we will be only buying our vehicles at AH Ford into the future.
Andrew Compton
“What a sad excuse for sales staff. “”Frank”” their online rep is a robot so he is useless, Youll be given your cliche car dealer sales rep who doesnt want to listen, not answer questions, and push you off the phone unless you schedule an appointment. Client Respect and experience are clearly a low priority for this dealership. If this was my experience over the phone and emails. I can only imagine what it would be like in-store. I should have recorded my phone conversation… What a joke.”
Suzy Das
Elliot and team does a nice job taking into account your personal needs and preferences and is flexible in working a good deal. Everyone is really nice and I am planning to be loyal customer
Ted Birren
Easy access to the parking lot for ingress and back on the road for egress.
JENNIFER DEMONICA
Wonderful service from everyone! Elliot was the car salesman and he helped me find the one that was perfect for my family! We were in & out, no haggle & no sales pitch!
Jonathan Cruz
Every single time I went to this Dealership is a privilege, John Guido Jr is very kind and very profesional on everything he does. I Highly Recommend this place , You won’t regret.
cody
I originally had a 5 star review of this dealership, but they failed to repair my vehicle numerous times. They spent from May to July trying to repair the vehicle and failed every time. They replaced the radio 3 times, which will leads me to believe it’s not a radio fault. I had a remote start for my vehicle before I went to this dealership, I left and noticed my remote starter no longer worked after they attempted another repair. I informed the dealership of this and was told I needed to buy another one. I also, needed to buy a new key. I asked for a loaner vehicle while they attempt to make additional repairs on my vehicle. I had a loaner for 2 days and returned it after they “fixed” my vehicle. I got home and vehicle was still not fixed, so I brought it back and was informed no loaners were available for 6 weeks. My family spent years traveling 15+ miles one way for this dealership, but after the way they handled the service we will no longer be going back to this dealership. Since then we have moved to a different dealer and bought new vehicles from them. I would highly recommend looking around to other places before taking your vehicle here for work to be done.
Kristin Welcome
Arlington Heights Ford really went above and beyond servicing my car today. After oil leaking everywhere following an out-of-town oil change, they immediately communicated to me what had happened and resolved it quickly despite being very busy at the time. They provide great indoor and outdoor waiting areas and I could tell are taking cleanliness and safety a priority. Everyone was a pleasure to work with. Highly highly recommend them!
Raymond Miller
We purchased a vehicle from them on December 5th, and as of February 1st we still have not received the title and have been driving on expired plates because we are unable to register it. We have filed a complaint with the Secretary of State Police, and the Secretary of State told us that they would take care of it.
Richard Kuhl
In and out very quick wonderful experience Jerry has those boys working well.
Brandon Pflanz
On my second oil change since buying my car and I already need rotors and breaks. There goes $500! Make sure your car is well serviced before you buy here.
Valerie Hawthorne
I love this car dealership. I’ve bought 4 automobiles from here all I have to say is the.professional and courteous service I received has been nothing but excellent. My son bought his SUV yesterday this salesman Mannie was the best he treated us so nice took his time made us feel welcomed. I will always be a loyal customer with Arlington Heights Ford. Thank You Mannie for making us feel very comfortable. Valerie Hawthorne
Kathleen Kopp
I recently had an issue with my seatbelt. I called Arlington Heights Ford and spoke to David. He was extremely helpful and professional. He told me to drop the car off that day and they’ll take care of it. They ordered the part needed right away and got my car back to me in a timely manner. I always have a great experience with Arlington Height Ford!!
Mark Yalda
If you want top notch service, make sure you schedule your appointment with spiro, my go to consultant. Keep up the good work!
Sarah Neylon
AH Ford made buying a car a much easier process than I’ve had at other dealerships. Ryan Livingston was great to work with. I’d recommend him any day! I’ll definitely be back.
Aryn Warwick
This dealership is beyond amazing. I had the best experience Ive ever had buying a car here! Manny was the best salesman Ive ever had. I highly recommend this place. I live 150 miles away from here and would absolutely come back for my next purchase because they are so great!
GYZMOE RobArnold
I was Greeted promptly and Courteous. David was my Service Advisor and he was Absolutely by Far the Best Service Person I have come in Contact with over 43 years of driving Vehicles. Thank you David and Arlington Heights Ford for all you Do.
dennis
Very friendly staff. And John Guido Sr. One of the nicest guys I’ve ever known. Best deals best help.
Jon Bugner
John Jr took great care of a issue I had. Service department is fantastic!
Deb Sheehan
Friendly and prompt service. Thank you
Aubrey York
Did a great and timely job of a warranty repair on my truck. Gave us an awesome rental for the time
Frank
Great place to do business! Great people and selection of vehicles as well! No gimmicks. If you want to be treated right this is the place you need to visit!
Leslie Broman
Every time I bring in our cars for service, the staff is very friendly and explain everything clearly. They sanitize the cars before and after they are done and offer to wash it if I desire. I have never had a bad experience at Arlington Heights Ford!
Tomelio Kanalas
Tony (Owner) The best liar ever. Don’t shop there.
Sean Fry
I just visited Arlington Ford and had service on my 2015 Ford Edge.I spoke with service advisor, David Villadonga who was very helpful, thanks again.
Jorie Martin
since March both my daughter and I have purchased cars from Arlington Heights Ford. Both of us are very happy with our vehicles and the whole buying process. When I went to buy my vehicle I was shown six different vehicles that matched what I was looking for and given every fact available on each vehicle. I love the one that I ultimately chose and really appreciate how easy the whole process was. Both my daughter and I went to Steve U. to purchase our vehicles but every person there was friendly and helpful. I highly recommend buying your vehicle from them!!
Michael Ericksen
Great Service when I picked up my 2020 Mustang Shelby GT500 on 8/15/20. All Arlington Heights Ford personnel wear wearing masks. Called two hours before picking up the car and it was ready for check out which took less than 1 hour. Have been purchasing cars from Arlington Heights Ford for the past 20 years and appreciate their continued customer service.
Kelly Catanese
came in wanting to see two chevys (yes i know its a ford dealership) met with Ryan Livingston and right away knew we would be taken care of. he was relaxed and never pushy. was able to put down a deposit so i could come back the next day and even was able to take it to my own mechanic to check out. car is in mint condition. walked away with a amazing car at a great price. Mr. Baez the finance guy didn’t even try up-selling anything or pushing us into warranty’s. great experience and so happy i came here!
Maureen Luczak
Arlington Heights Ford was the BEST! Steve Ursin & Jose Gutierrez were wonderful to work with! I definitely recommend them!
Dave Moe
Purchased 2017 F150 Raptor summer 2020. Aggressive drawn out haggling required. They pulled the Ford Used Certified off the table to get me the price I wanted. The first time I used the parking brake the cables snapped. $600 repair. Most likely was not checked during their inspection. Called to offer them the chance to fix the brake and they refused. Great customer care.
Adam Melby
made an appointment to test drive a vehicle. when I got there they couldn’t find the vehicle we spoke about. but they can find one for a extra 10 thousand
Tim Schory
Left a VW for service because my experience with my Fords has been very good. Called for an update, they didn’t have my information and said the service rep would call. I got a call 2 hours later and said it was ready, no estimate. I asked for an oil change, check two lights that were out and a tire that was losing air regularly. After a multi-point inspection, they missed one of the lights and did not check the tire. The oil change cost was over $150 because they needed “special” oil. I’m tired of getting lousy service and unsubstantiated cost because “things are different” excuses.
jonathon marchetti
If I could give zero stars, I would. Rich Jacobsen is your typical, slimy sales guy. Apparently, the price they have listed is not the actual price and will go up when you go to the showroom. Do your due diligence before wasting your time with these scammers.
Karl E. Thomas Sr.
Jim likes to help people with money e
Breanna Foley
Great services. Honest and dependable. Have bought three cars and were very satisfied with our choices.
Greg Wright
Great staff & techs addressed & fixed my warranty issues. Only thing the dealer needs to do is clean their loaner cars as the outside & inside was dirty including the windshield on my 2020 with only 1170 miles 😑
Paul Maier
Great Parts guys, excellent service, highly recommended, thx again
Louis Scudere
Quick service polite people fair prices
Michael Burgh
Service was excellent! Elliott found me exactly what I was looking for and got me a great deal
Richard Andrews
We were looking for a late model Jeep Wrangler. Went to Jeep dealer and were not satisfied with their offer. We stopped AHFord because we saw three Wranglers on their lot. We negotiated a fair trade-in and we went home happy with a 2018 Wrangler. Thank you!
James Richards
CLEAN, SAFE AND VERY GOOD CUSTOMER SERVICE AND WITH VERY LITTLE WAIT TIME. Salesman was willing and able to work with me to finalize my new car purchase. Overall I am very satisfied.
Eric Tu
yep, had my car for oil change. very friendly staff and quick process, about 45 minutes I was on my way back home
Timothy Chinnock
The Staff was really friendly and it was done really fast
Veronica Mendez
I purchased my vehicle through this dealership last year. I had the option of taking my car to a Ford service department near me in the city but the customer service wasn’t the same. I called the service department at Arlington Heights and the gentleman was kinder and more informative when answering my questions. They kept me posted on the status of my vehicle and I found that the oils changes here fit my current needs for my car at the same price as where I was taking my car in the past.
Matthew Smith
I went to this dealership to lease a vehicle, the first time I ever leased a vehicle. I was set up with Richard Jacobson and he went above and beyond for me. He walked me through the entire process and broke everything down for me very specifically. I told him what I wanted to pay monthly and the type of vehicle I was looking for me. He found me the vehicle I was looking for and one with even more bells and whistles than I could’ve dreamed, that was still within what I wanted to pay monthly. Joe, in the business department, made everything seamless. I HIGHLY recommend this dealership and Richard. My family and I can’t thank you enough.
Adriana Sircu
The worst experience ever , had an appointment at 10 AM for oil change , dropped the car at 9:30 AM , came back at 3 PM to check on the car because i had to pick up my daughter from a day care and i don’t have another car . When got there they didn’t even started on it and said they don’t even know when will have time for my car . Told my husband that if we want we can take the car . Very disappointed , why would we make an appointment when for 5 hrs you wait and they don’t even look at your car .
Todd Caponi
“It’s always been a solid “”A”” experience – the quality of the work, the professionalism and expertise of the service personnel, the cleanliness of the facility…all great. I don’t love the waiting area – compared to other facilities, this isn’t great (tiny & dark – and the depressing news always seems to be on loudly or shows like The View, which is ear torture), but everything else is fantastic. :)”
Lauren Weller
Thank you everyone! George, my salesman, was absolutely amazing! He was so kind and so fun to work with! He went over my options for lease vs purchase and was so knowledgeable and patient!!! George was able to get me into a car that was perfect for my needs and the needs of my family! Ryan L. went above and beyond! Ryan made sure I knew everything I needed to know about my new Ford Fusion! He was personable and so knowledgeable about my vehicle. He called and followed up w me to make sure I didn’t have any questions and was willing to take the time necessary to explain everything I asked. Jack was great running through to program my vehicle to my personal settings! I can’t say enough! Thank you again! I am so happy! 5 stars!!!!!
Tom Kob
Arlington heights Ford will be my first choice to buy from, the next time I buy a Ford. I currently have a 2017 Fusion with a tire sensor fault and my 3 year warranty was expiring in a week. I took it to the dealer I purchased from, Bob Rohrman Ford in Schaumburg. They inspected it and said it would cost ~ $145. as they said it was not covered under warranty, as I had the tires replaced 6 months earlier. I new this sounded wrong, called Ford corporate and their rep suggested I call another local dealer, as she said I should be covered. I called Arlington heights Ford, spoke to David, service agent, who was very courteous, confirmed it should be warranty and he would get me in before the warranty expired. The next day, they inspected it, got the part the next day and installed it. Needless to say, Ford still will have my future business, because of David at Arlington heights Ford.
Joey Pascucci
I just purchased my 3rd vehicle from Arlington Heights Ford, I have never been happier. My first call was to John Guido Jr. telling him the truck I was looking for, which was a rare find, John gave my truck details to 2 of his salesman, Ryan Livingston & Steve Ursin and right away they both went to work looking for this truck. Within a couple hours they gave me many options to chose from. You guys definitely went above and beyond the call. I then went over to the parts department and got a couple accessories from Mark Horcher who blew my mind away when he new the exact part number without even having to look it up, the parts Guru. I can’t wait for Jerry Hood the service manager to do all my service, he makes bringing in my truck a breeze, and I always get it back looking clean and new again. Thanks to everyone at Arlington Heights Ford, I recommend them to everyone. Joey Pascucci proud owner of a new 2020 Ford F-250
Blake Teichman
Prompt service, friendly staff !
Nick Colonello
I stumbled across AH Ford when I was searching for my latest ride. Despite me being out of state and really only being a presence on the phone 700 miles away from the dealership, Ryan and his team did everything in their power to make the purchase as painless as possible, despite multiple setbacks on my end. Their patience with me as a very interested buyer has made this one of my best purchasing experiences ever. Shoutout to Ryan Livingston for working with me every step of the way and showing why their dealership is as favored as it is. Keep up the good work guys; this Pennsylvanian is forever grateful.
Kathleen Marrese
I brought my car in for a maintenance check and oil change. The associates were friendly and professional during my visit. I was treated like a valued customer.
alvaro perez
good luck getting in touch with the parts department. they never answer the phone. Been like this for a while now even before covid.
Kathryn Hoffman
I was in and out in a half hour but I had no idea it would be so expensive to replace a blinker bulb.
Peter Gripper
Once again, another great & fast experience at AH Ford
James Hendry
Everyone here was fantastic! From George Sarkisian to Tony Guido getting me out of a hole. Definitely made up for my last experience here in 2017. Thanks guys!!
shikiz Estrada
Good and fast service 😁
Rob Saflarski
Great service as always. Bought our last three cars here. Service people go out of their way to take care of their customers.
Ferretti Farmer
“My Farther-in-law recently bought a 2019 Ford Edge ST from another local dealership. Unfortunately the car exerienced a very challenging issue with what ended up being a pinched gasket. After the other dealship couldnt figure out the cause, he brought it here. Jerry, the Service Manager took it upon himself to help troubleshoot and resolve the issue. Not only was he very helpful and friendly but he went above and beyond not to give up. My father-in-law was grateful for the personal attention and effort he put into resolving the issue. He said “”Jerry did and outstanding job!”” They will be returning again for sure.”
Eric Nichols
Brought my car in for recall notice. They took me first thing and I was in and out in 20 minutes. They even offered me a car wash! Everyone was friendly and outgoing. Definitely going back there to have my car serviced!
Julia Saeid
Jesus got me in and out fast. I had my toddler with me. The guy in the finance office was great too but I don’t recall his name. Thank you Arlington Ford.
Eman s
It was our first time here and manager was very rude and gave us lots of attitude, during the negotiation. I am disappointed and shocked in how the manager treated the whole situation.
Mike Fahey
Really bad experience here. They ran my credit bureau against my knowledge. And they are making me fight to correct it. The owner looked me in the eye and told me he would fix it. He’s done nothing what so ever. They are 100% independently owned and operated and have nothing to do with actual Ford. So consider all that before going there. They told me the social security number check was for a red flag law to make sure I’m not a terrorist. There are a bunch of legitimate Ford dealers out there. Go find one.
Jerry B
Great service as always. Highly recommend.
Jessy Prus
Worked with Steve to buy a used vehicle and it was a quick, simple, hassle-free experience. Usually car buying is stressful, but I was very pleased with our treatment and the car we found. Thanks again!
Warren Field
Had The Works done on my vehicle. As usual, the workmanship, attitude and follow-up was very good.
nick stevenson
Service department people is lazy and not good maners
Christine Jackson
Terrible customer service. I felt rushed when trying to decide on a vehicle and didn’t feel welcome. Wasn’t even showed any options on the lot and the salesman made everything feel forced and unnatural. You can only come here if you already know exactly which car you want.
Chloe Adams
Extremely happy with my new 2020 Fusion I purchased today! Ryan and David were awesome to work with, very patient, thorough and also got me a great deal that I didn’t even think was possible. Definitely recommend them and Arlington Heights Ford to anyone looking for an amazing car buying experience.
Erielav Ronnoco
Always friendly and very aware of social distancing and making sure all clients are safe. The staff is constantly cleaning surfaces which gives one a comfort level during these difficult times. Thank you AH Ford for making sure we are safe.
Brian Cannella
I take my car here every 5K for oil changes. Never any issues. Well organized and quick service. Everyone is wearing masks. You can wait inside or outside. Everything is clean and my car even had a cover on the steering wheel when it was done.
Rich Szromba
Fast and accurate with no BS. I like the fact that there are employees there that have been there for two or three decades.
Mark Yalda
As always, top notch service. That is the reason why I choose to bring my wife’s vehicle here. Have you even been told by a dealership that you don’t need to do certain maintenance items because it wasn’t time/needed? All ford owners, do yourselves a favor and bring your vehicles into Arlington heights ford. I made the switch and couldn’t be happier.
Rudy Compart
Arlington Heights Ford is a top notch dealership. They were tuned into the little details when asking questions about the issues my vehicle was having and it showed because everything was resolved in one visit. They also took the time to inform and educate me of my vehicle’s service recommendations and made sure those were completed while it was there for the other repairs. I couldn’t be happier with the service I received from them and will continue to visit Arlington Heights Ford for all my service needs!
Bob S.
“Providing a warning to those interested in purchasing a Ford product. Took our single owner Ford Escape Titanium into the dealer, with just 63,000 miles, only to learn it needed an engine replacement ($7,400 estimate), due to coolant leaking into one of the cylinders. Was a documented issue on this model/EcoBoost engine, by thousands who’ve posted similar concerns on the internet. While nearly everyone we spoke to at Ford (from the Dealer up to Ford Corporate) acknowledged the engine should last well beyond that mileage, they provided zero support. Some key individuals didn’t even respond to our communication, including Senior Leadership. No loaner vehicle while it like was in the shop for a week, no break on parts/labor if we chose to have the engine replaced, absolutely nothing aside from “”we’re sorry””. Our family will never purchase a Ford vehicle again (new or used). Clear example of a major company not standing behind their product.”
Victor Proano
I visited this place yesterday. Place looks clean but most of staff I’ve seen were wearing mask UNDER THE CHIN! But it gets better once I got to the little office to speak to the finance person… well Mr. Joe Baez was not wearing a masks and btw he started sneezing which he excused himself and said it was allergies. Guidelines require everyone to wear mask when you can’t be 6ft apart. My son and I wore masks at all times which is obvious at times like this we all should. Also this morning a person called me from the dealership to ask how they did and I told them what happened with the masks situation and she apologize for a person that could care less for their customers. Well to top it all the salesperson I spoke the day before called me 10 minutes after I received the call and told me that the bank did not approve me a loan after Baez told me he had loan for me. This makes no sense very upset right now it was a waste of time!! I feel bad for the owners something so small like wearing a masks makes such a nice dealership look so unprofessional.
Michael Walanga
This place is awesome! It’s huge. The service department is great. You just pull your car right into the garage. Great for inclement weather. We dealt with George on our purchase. Very nice guy. If you are looking to purchase a Ford, visit AHF!
Joanne OConnor
I just bought a 2019 Ford Escape!! What a wonderful experience. George Sarkisian was a wonderful & very helpful sales pro. I loved working with him. He made me feel so comfortable buying a new car. He answered all my questions and concerns. He put me in a new car with the same payment as my old car. It was amazing. I would highly recommend George and everyone at Arlington Heights Ford!!
William Lucente
Elliot was great, he really went the extra mile to get me into a car that was perfect. It met my all my needs and then, he worked on getting it pricing into my range for payments. My next car will definately be from Arlington Heights Ford because of Elliot. He’s a keeper in my book!!!
Helene Alpert
I have.been having my oil changes and tires rotated at Quick Lube for a few years. I feel they have always been honest with me and very professional. Today as soon as I drove in, Mike came right up to me in my car and took good care of my vehicle. He honored what I told him per my call to them yesterday. They were very busy which is not surprising for a Saturday, and I did not have a terrible wait. All in all, I highly recommend Quick Lube at Arlington Ford.
Shannon Kampf
Do you need a new or new to you vehicle? Or maybe your car needs service… Check out Arlington Heights Ford! Their customer service is second to none. I have purchased my last SIX vehicles from them. I have yet to be dissatisfied with the quality of service or pricing. In a world where you can now buy a vehicle like a can of soda….I choose to drive from Plainfield to Arlington Heights for my automotive needs. Why because the service I receive elsewhere does not come close to the service that I receive at Arlington Heights Ford. From their newest addition Brandon on the sales floor, to Jerry in service, to John Jr, as well as everyone in between, they make you feel welcome and appreciated that you chose them to help you with your automotive needs! I was jus there yesterday and came home with my new to me Explorer. They have a great selection to chose from!! Check them out!
dana hogan
Highly recommend car shopping here. Friendly staff and very informative.
Dan Kov
Painless vehicle purchase. As a repeat customer, I received Simple, quick, easy and possible. Worked with Lonnie and the GM John and received straight up chat. Service is also excellent.
Arthur Borden
Nice team there. I was very fairly treated.
Dan Gassmann
Very straight forward process. Went to 2 other dealers beforehand and got the typical run around. AH Ford was professional and provided in home delivery of the vehicle which was a game changer.
Zach Ehrat
Service department staff has all the warmth and charm of a saltwater crocodile. I’d recommend watching Sesame Street to learn basic manners, it’s good for all of us to brush up from time to time. I’m going to assume it was just an off day and give the benefit of the doubt, but let’s keep in mind we’re all on this rock together and being a short tempered crank doesn’t help anyone.
Connor Gooding
I have had work done here twice. Both times I have really appreciated their work and how they go above and beyond. Recommend taking your Ford here if you live in the NW suburbs.
Ross Camardo
Car broke down in the area. Called for a recommended tow place. Got my car in and on the road again 2 hours total. Was back on my adventure way faster than expected. Appreciate all they did for us
Jarret Bonfitto
I bought a car from AH Ford in June and was extremely satisfied with the experience. I felt the process was fair, reasonable, and overall a great experience. Elliott was very knowledgeable, helpful, and helped address any concerns I had with purchasing my vehicle. Unforeseen, I had to purchase another vehicle quick last week for my wife and went back to Elliott at AH Ford. Extremely helpful and satisfied with another purchase thus far.
Erik Merdinger
I had a great experience at Arlington Heights Ford. Everyone from the managers to the sales staff were wonderful. I worked with Elliot Reichel and he was very personable and helpful. He hooked me up with a great car at a fair price. Excellent customer service from start to finish.
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