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Auffenberg Ford Belleville, IL

Overall Rating 4.4 out of 5
84 Reviews   Write a Review
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Ford Dealer

901 S Illinois St, Belleville, IL 62220, United States
auffenbergbelleville.com
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 +16186224519

Company description

Auffenberg Ford Belleville | New Ford & Used Car Dealership Near Fairview Heights

Whether your on the hunt for a new Ford or a budget-friendly used vehicle, you can find what you need at Auffenberg Ford Belleville. Be sure to rely on us for service and parts for years down the road!

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All reviews:

 

K
Could not have asked for better customer service! Luis, our salesman, was so helpful and did not push us into anything. He was very helpful with his knowledge of different vehicles and very patient. He sincerely cared about what we wanted and needed. In fact, all of the employees that helped us close the deal were great to work with. Auffenberg offered many choices of cars at really reasonable prices. We definitely recommend Auffenberg!
Ken Graham
Please buy a vehicle anywhere else. If you value honestly and commitment to excellence do not but at an Auffenberg dealer! I was sold a new truck only to find some pretty extensive damage on the roof a month later. The damage was bad enough that I would have know if I did it. Check my home security cameras and it was there the day I drove it home. The manager told me that it was on me, since his body shop told him that I probably did it. They chose to ignore the pictures. He told me that they detailed when they get it and when I took it home. Right, they detailed the roof of a 6 foot tall truck and it was raining the day I bought it. The pic isn’t great but you can clearly see the reflection of the dent, even from that distance. **UPDATE** Thank you to Dustin Baron at Auffenberg Ford O’Fallon for reaching out. It only took one phone call with him to come to an agreeable resolution. It may have not been the outcome I was hoping for, but the gesture was greatly appreciated.
Melonie Rogers
I had an amazing experience! Jerome West is outstanding! He found me the perfect car AGAIN! He listen to all my concerns and needs. And he came up with a solution for them. Hands down, I will shop with him again! They have a great team down at Auffenberg in Belleville Illinois!
jacob ziegler
This place was awesome! Took me around to explore different options, had a really good understanding of what I was was looking for and far exceeded my expectations! Jerome was super helpful throughout the whole process! I plan to come back one day! Thanks again for everything! -Happy customer. 😁
jennifer akers
Will & Terry were great to work with! They made the purchase of my Mitsubishi Outlander Sport a fun and enjoyable experience!
Benicia Nanez
I had to come back and change my review. While the sale was quick and efficient, I found my sale dissatisfied. The day I purchased my car, I notice a low tire, deep dents and scratches, and a cracked windshield. My sales agent had my tire aired, put in for a replacement window. and did not address the dents—only said that was probably not going to change because paint filler was already used. The next day, my tire was completely low. I called, emailed, and did not get a response. It took a promised to file a BBB report to get any traction. I was told I would get a replacement tire; I have not received on yet. My tire went completely flat by Monday ( I bought the car on a Friday). There was a screw in it—you could not miss it if you aired the tire. In addition, a plug in another tire already, and a staple in another. I washed my car and all of the paint filler washed away, and now all of the dents and scratches are visible; the car was clearly sideswiped prior to sale. Today, over a week later, my front window shield was finally replaced. The tech took pictures and stated that there is a screw missing on the wiper blades and needed to be addressed, unless I want my wiper flying off. He also commented on the dents and scratches. So to wrap up: still awaiting my tires, dents and scratches need to be addressed ASAP, new wiper blades needed. I emailed Auffenberg today, and no response—shocking. On to BBB. Terrible.
Vicki Williams
Really liked our sales guy Jerome. He made everything easy. No high pressure sales tactics, just a great guy, and you don’t find many like that. I would highly recommend!!
Angela Allen
Purchased a used car and received EXCELLENT customer service. From my first contact through the end of the purchase John Floyd sent a video of the car, made an appointment for me to test drive the car and answered every question with INTEGRITY. Like many, I work hard and will not spend my money in any place that doesn’t treat me with respect or provide good customer service. I have went to several dealerships and had the option to buy elsewhere, but the service here merits the sacrifices i made to make this purchase. Keep up the great work, you are an EXCEPTIONAL TEAM!!
The Great Satan
This place is really convenient because of the location. It seems like the light is timed in a way to make you have to sit and wait for the next one and look over at their vehicles. The lot is bigger than it appears so you really need to stop and check it out for yourself. And never fails and even after buying my own truck that I’m sitting at the lights and seeing another truck that I want to go check out. I also really like the clear-cut pricing on the windows. I hate going to dealers where nothing is marked and you are required to ask the dealership. For me that’s a telltale sign to walk away
Corey Hardin
Jordan helped me pick out a car for my girlfriend. He made the experience feel nice, easy, and friendly. We were there longer than expected only because a lot of people were there buying cars; but he never left us in waiting without letting us know what’s going on. Great salesman, great experience, great buy overall.
Twiddle Magee
EVERYONE at Auffenberg Ford in Belleville was awesome! And the great service didn’t stop after the deal was made. The salesman, Jordan B. went above and beyond to help my wife get acquainted and comfortable with her new vehicle.
Brianna Crudden
If you go here please talk to Jerome West! I went in thinking I wasn’t going to leave with a car but Jerome worked his magic and I went home with my dream car. On top of that he gave me and my fiancé some wonderful advice on out upcoming nuptials. Usually salesman are pushy and detached but Jerome was so attentive and caring. He has gained a customer for life.
Ashton Beck
Luis and Sly make buying a car fun and painless! Not only that but they work hard to get their customers the best deals possible. They truly have the customer in mind during the entire sale. This is our second purchase with them and we’ll always come back to work with them both. Thanks for helping my wife and I get into the Ram and Jeep. If anyone is in the market make sure you stop here and ask for Luis, it’ll be the best experience you’ve had. Thanks guys!
Jessica Weidemann
Anthony and the rest of the Auffenberg team did an amazing job helping us out today despite the rainy weather! We drove away in a 2016 Ford Escape with super low miles and is definitely the nicest car I have ever owned! Thank you guys for being the friendliest and most helpful dealership in the area.
Gregory Haney
We found a car on line at Auffenberg Ford Belleville. Alexis was fantastic. We had all our facts before we arrived on a Saturday. The car was in service and had not been detailed yet. Alexis made sure we were aware of that. Jordan Breakfield was our Sales Consultant. He did a great job. He kept his word. And worked on our time line to have the car ready for us. We made our purchase on a Saturday and the car was ready for us quickly. My wife loves her new car. Thank you Jordan and thank you Auffenberg for having a good sales manager in Belleville to compliment Jordan Breakfield. I highly recommend these guys.
Henry Powers
Super quick and easy no pressure experience. LOVE my Bronco thank you!
Christy Lambert
John Floyd was great at helping me get into a new car (new to me) and he did everything he could and was successful at it! I highly recommend him to my friends and family! 🙂
David Maxim
Big oof – car won’t start today. Serious engine problems suspected. Obviously, I know that you can only expect so much, and I predicted it would last about 2 years before it would break down, so now surprise there. However, having shelled out 9800 plus full coverage insurance, I can safely say that I didn’t get much for my money. Also, still have to pay the loan off. They got me. They got me good.
Steve Floyd
We were unable to find the vehicle we wanted for a price we were willing to pay close to home so we decided to purchase from Auffenberg which is 800 miles from our home. Michael worked with me throughout the deal and was quick to answer my questions and return phone calls. We came to terms over the phone and nothing changed when we got there to purchase the car. After meeting with Michael, we met with Jason in finance and that too was an outstanding experience. He worked with me to find the extended warranty that I wanted and did not try to pressure me into other things that I didn’t want. Even had a chance to work with Alex the Sales Manager and he was instrumental in putting the final touches on an excellent experience that was well worth the drive.
Isaac Robinson
Very nice experienced salespeople. They will work with you to get a deal worked out and they don’t pressure you to make a purchase. Very good experience with honest people. I would recommend this dealership to others
Dennis Warren
What a great experience!! We had to have our 2015 F150 truck repaired after a deer ran into the drivers door on Route 3 in Columbia. Chadd was amazing, he kept us notified through each step of the process so we always knew what was being done. Him and his team in the body shop did a great job on the truck the paint and pin stripe look perfect. I highly recommend the paint and body shop here for anyone who is looking for quality work and friendly service.
Kadie Blake
“We need to speak to the owner. We purchased a vehicle from auffenberg Ford in Belleville. The sales man was rude, would not speak to me and would only talk nicely to my husband. He was sexist towards women, and would not even look at me hardly or take me seriously. Mike wheeler was rude, disrespectful and did not care about the customer. His one concern was about having lunch with his mom instead of coming to work on time to finish the deal. We noticed that there were clearly accidents and he brushed it off. It was mentioned several times about our concerns, since the accidents were never mentioned, and we thought what else could be wrong. Mike said there was nothing to worry about and it was cosmetic and some accidents don’t need to be reported. On 3/25 we purchased the car and had to have it towed not even 24 hours later back to the dealership so it could be looked at. The dealership had the car from 3/26 to 4/12. On 4/12 we came to get the vehicle and got 10 miles down the road had to put a gallon of coolant in only to have all of it leak out on the flying j lot. The dealership them refused to pay for the repairs and said it is not their responsibility. There is no concern for the customer. It is not a good place for kids. All they care about is how much money they can squeeze out of you. You better have a good tow plan if you purchase a vehicle from them. The car is still at the dealership and we received a phone call telling us about a quote to fix the vehicle which breaks the federal breach of warranty laws if you don’t qualify for lemon protection laws. There are also nationwide consumer rights protecting customers. We have not heard from the sales rep (Mike Wheeler) or the finance department, just the service department. We even asked the service department about the vehicle to make sure the problems were fixed and we were assured it was taken care of. They said everything was fixed, and inspected, and that the technician was “”out of the office”” so we couldnt talk to him.”
Doug Parrish
I do not care for hard sales or games with “someone else is interested in this same vehicle”. My salesman Jonathan Spearman understood that and was very professional. It wasn’t a pressure sale at all. Todd Ogle did a wonderful job of keeping the closing process quick and efficient which is so appreciated. Great experience!
Jolene Taaffe
Will Pagan and the rest of the team made my car buying experience easy and hassle free. Will listened to my needs and found me the perfect vehicle for a great price. Thanks for helping me find my teenage driver the perfect first car.
Roberta Yingling
Worst experience ever. We drive 2 hours to look at a vehicle ready to buy. They Didn’t have anyone to do an appraisal on my vehicle had to wait almost an hour just for appraisal. Sales man more concerned with being on his cellphone than trying to make a deal. When I was low balled trade value for my truck the sales man got smart a** and said if you think you can get what your looking for sell it outright and put the cash on the truck. Will never go back nor recommend this place. Spent 2 and half hours pretty much sitting in a chair. Told sales man truck we were looking at had a miss and he didn’t seem concerned. Honestly John didn’t seem to care if he made a sale or not
Sara Gruberman
Jordan Breakfield was helpful, attentive, and informative when helping purchase my 2012 Ford Escape. He checked the Carfax on the vehicle before I could even ask. Explained to me small quirks about my vehicle while waiting for financing. Took great care of me overall during my purchase. Will definitely be returning in the future!
Jeremy Russell
Jerome West was a great help today finding the perfect SUV. I thought I would be searching all day to find what I wanted. Jerome helped me find it very quickly and helped to get me in and out as fast as possible
Patrick Rickert
Jerome West is a good salesman and an honest man. He will work with you, thoroughly go over every aspect of the car and sale with you, without applying pressure to upsell you on every feature.
Mikia Mcintosh
I would like to thank Auffenberg for a great experience on purchasing a new vehicle, my salesman Jerome West did a awesome job he was very professional and courteous, thank you again for a great buying experience.
Jason Hurtt
I have now bought my second truck from Charlie Kohler at Auffenberg‘s Ford in Belleville… He is definitely the most knowledgeable and professional dealer I’ve ever dealt with… Highly recommended A+!!!
Skyler Schwarz
Our salesman Jordan was excellent to deal with and the finance manager James also made things very simple and painless and both stayed till almost 10pm to finish our deal.
Megan Lambert
Was very satisfied with the buying experience.John is a very nice man he treated me with the up most respect and very courteous. The whole staff was wonderful. Can’t wait to get to know my 2014 Acadia. Will definitely recommend Auffenberg to family and friends. Thank you Affenberg
Doug Kingsbury
Had a very good conversation with an up and coming future salesman of the month. Joey Hamilton did a great job in a non pressing sales approach getting and giving all the information I needed to make an informed decision.
Tom Stahl
Have bought three cars from Auffenburg. They are a car dealer. Do your research on financing and worth. They will work with you!
Bethany Osterhage
Everyone was very helpful and courteous. I am very satisfied with my experience.
Susie Kloess
I met with Jordan Breakfield and had a very interesting and fun car buying experience. Got a great car!
Yakisha Lowery
Best car buying experience ever. Big shout out to Jeremy and Jordan.
shelly bradshaw
Honestly I think this was the best car shopping experience ive had. I took my daughter and we found a pre-certified Ford Fusion. Thanks Jay Spearman for the great experience! And finance was super too! They have a great maintenance package that we opted for as well. I recommend Auffenberg Ford of Belleville to anyone who is looking.
Joshua Brink
John Floyd was great to work with. Super friendly and helpful. Entire staff was awesome.
Quintin Fletcher
My salesman terry was amazing and worked with us on all of our needs in finding a vehcile
Mzlady S
I bought my second car from here very good customer service very professional Jeremy and John worked hard and took out time to help me find the suv I wanted I really enjoyed working with them thanks guys I would highly recommend auffenberg Ford Belleville
zack smith
The people were nice and helpful. They were able to find me a vehicle similar to what i wanted but not exactly. All in all not too bad of an experience, but it definitely took longer than expected.
Joe Wilhite
Absolute pleasure to deal with. Professional and stress free.
Kevin Fouty
Best car buying experience ever! The sales service at Auffenberg Ford Belleville is above and beyond the best car dealership around. The friendly staff stayed atune to my interest in vehicles and did an amazing job matching me with the car I wanted. As soon as I stepped foot on the lot I was treated with the upmost respect and professional courtesy as a valued customer. I test drove a few different cars of my choice and never once felt pressured to make any quick decisions. The sales team then provided me with buying options and made the whole car buying experience easy. I would highly recommend you to visit Auffenberg Ford Belleville.
Matthew Cain
Very nice staff. They were upfront and answered all the questions I had. For being my first car they helped me a ton.
Aimee Chester
Made the whole experience wonderful!! Will definitely be back in.
Mary Harrison
Excellent service, very thorough. I would definitely recommend Auffenberg and John Floyd.
Stacey Russell
I highly recommend this dealership if you want great customer service and a good vehicle Jeremy mccarns and John was very helpful kind and sweet I really enjoyed working with these 2 young men they go above and beyond to make sure you leave with the best vehicle and deal they care about there customers and they listen to see what best fit you I’m very pleased they are very patient and they have wonderful spirits I love you guys thanks again
Jason Clark
I had an excellent experience with the team at Auffenberg. John Floyd was a terrific team member. John was very knowledgeable, well versed on all the vehicles on the lot, and very patient without being pushy. Jack and Jason were both a pleasure and helped make the experience pleasurable. We have purchased 8 vehicles from Auffenberg and will never go anywhere else.
Jude Horn
My experience at Auffenberg Ford in Belleville was nothing short of amazing. The salesman, Jerome, and the finance officer, Jason, made the experience of buying my first car a piece of cake. They were extremely helpful in answering and questions or concerns I had about the process, and made everything quick and painless. A big shout-out to Auffenberg Ford!
Crystle Laugavitz
This is the second car we’ve bought at Auffenberg Ford in Belleville. It is a great dealership. Honestly though, the best part of our car buying experience this time around was our salesman Charlie. He was a pleasure to work with. We will definitely return to this dealership in the future.
Nana K
Thank you so much, Auffenburg Ford in Belleville IL, for our car. A big shout out to DAVID HICKS and LUIS MARTINEZ for taking the time to stay late in the evening to make sure that everything was taken care of the way we asked it to be. A special thanks to DAVID HICKS for being so kind to let us know that we left my winter coat in the office. His no problem attitude was much appreciated as well as his kindness in notifing me and waiting for me to come back and get my coat! These guys are the real deal if you are looking for a car!
Stan Krushas
Excellent to work with, no pressure, all options presented for purchase. Would recommend to others.
Michelle Schiefer
Awesome. Every one from Mike to Jack then to Jeremy. I have never had such a pleasant car buying experience in all of my years. If you want to be treated fairly and respect i would recomnend the Auffenberg group. Thanks guys!
Charles Rednour
Salesman Jordan is a highly recommended individual in my book. He kept to business while being able to joke and have a good time it also seemed like we connected instead of it feeling like talking to a person that doesn’t want to be there. It was an amazing experience for my first time buying a car from a dealership I would definitely return as long as Jordan was my salesman again ⭐️⭐️⭐️⭐️⭐️ Five Star service from Jordan
David Nebgen
They were very professional made me feel much at home
mark simmonds
Anthony was knowledgeable and friendly. Anthony is young guy just getting started, if you need a car give him a chance.
racquel Breann
Brock and Jordan were awesome! Brock catered to my needs, patient and very honest/down to earth. I could not have asked more from him. He was very kind and will definitely send clients his way!!!
Tim & Jess Washausen
We had the best buying experience at Auffenberg. Our salesman was extremely friendly and never pressured Us into buying. This is the second car I have bought from them and I will go back again. Great place and great people.
dark__ dani
I bought a Volkswagen last month from Will. He has been incredibly helpful to me. My car was supposed to have a headlight replacement before being given to me to take home. There was a communication issue with Volkswagen about the repair. Long story short, Will and Mike Murphy have gone above and beyond customer service to help fix this issue. I love my car and I am thankful for the superior customer service!
tom Powell
The young man in the part’s store department was very helpful and knew his job well.
Aisha Davy
I told Jerome what I wanted. I also told him I didn’t want to waste time. I loved how they were doing the paperwork thoughout the entire process which made it go so much faster. They retrieved my vehicle and it was basically done. Auffenberg Ford Belleville job well done!
Crystal Chavez
Process started out very rocky. Kyle worked hard to get our out-of-state purchase completed and all questions answered. Once it got to finance, it went downhill. First finance “manager”, Eric, spoke to us once then we never heard from him again. We left a few messages over a span of two weeks, crickets could be heard. He sent documents over to us, it was incomplete packet. The week before purchase, Alex was then assigned to us. Never actually heard from him, either. No calls, nothing. By this time, we were still dealing with our salesman, Kyle, more than the finance department. This is where Kyle really shines and showed he truly had an interest in us instead of just another sale. We made the trip to the dealership to complete the process in person because the documents that Alex sent over weren’t complete either; he didn’t even include the purchase contract. Finally, arriving at the dealership, Kyle came in on his day off to ensure this process was completed correctly. The finance person we dealt with, I forgot his name, was the finance manager from the preowned side. He was truly wonderful to deal with!! He answered all of the questions the previous two finance guys never responded to. Overall, a good experience, just need to ask for the correct people. Ask for someone else if you’re assigned to Eric or Alex in finance. Kyle Floyd is definitely the one stop salesman to make sure your purchase goes smoothly.
Zack T
Got me in and out in less time than expected – William Pagan was an absolute pleasure to work with, and their financing department actually beat my bank’s pre approved loan rate. Would not hesitate to buy another car here.
Leo Larose
When I bought my 2017 Dodge 1500 Ram..I was told buffing the scuff marks would remove them, your guys tried to buff them out but the one on the passenger rear bumper would not come out and I was told by your guys that it needed to get work done on bumper..I paid $28,000 for this truck and you can’t fix this..Jerome West sold me this truck..I’m very unhappy because you won’t repair this problem..I’m very unsatisfied with this service and I will not recomend your dealership to anyone..
Ben Foppe
Jerome was easy to work with and helped me find a perfect car for me! He was very knowledgeable throughout the entire experience and was very friendly.
Rebekah Maddox
Very friendly staff and awesome to work with!
Ryan Evans
I was having a great experience at Auffenberg Ford Belleville until it was time to talk about numbers. Apparently the truck I wanted was all of a sudden $5,000 MORE than the price advertised. This is after my salesman ASSURED me the price on the website was correct before I even stepped inside their building. Extremely frustrating, I was told by my salesman this also happened the night before. Seems like false pricing to get people in. Was also offered a cheaper truck because I was not happy with the $5,000 increase, who would be? False pricing, then bait and switch? I heard good things about this dealership, I wish my experience would have been the same.
Brittany Acosta
My car I got from here broke down. And they say they fix your car but I had to take it back 3 times in 2 months for same problem
Linda Joynt
Was charged $177.00 for a $11.95 oil drain plug.
Deja Vaughn
Mike was my salesman, he was very nice and funny. He made me getting my first big purchase as easy as possible! I understood everything and got to get a new car!
Lessie Butler
Jerome was very professional and patient with us he broke everything down to us…. He made sure we knew what was going on & he was also also friendly and kept a smile on his face….
Crystal Durham-Austin
David, our salesman, has great customer service skills! He made sure our needs as well as our wants were met when we purchased our vehicle. We didn’t feel pressured and everything was explained and broken down for our understanding. If you’re looking to purchase a vehicle soon, go see him!
Edward Hoering
Very pleased with the price and service. Charlie Kohler made the entire experience enjoyable.
John Miller
Great experience!! Easy and straight forward. Excited about our new Explorer!!
David d
Fast and friendly process, makes car buying easy!
Gene Rickert
Mike Wheeler is an awesome salesman. I told him what I wanted and I told him not to try to change my mind or sell me something I don’t want and he listened to me.
Cheryl Reinneck
I have bought many vehicles from Auffenberg. This was the worst experience for me.
david kimsey
Quick and Easy! Love the truck!
Kathleen Keller
Much better experience than the first time dealing with Auffenberg. My salesman, Lous, was very kind and helpful.
john hayes
Arrived at dealership to look at/test drive a vehicle we found online, we were confronted by a salesman saying sorry this car is not for sale. The check engine light came on and until it is properly repared we can not sale it.. Was entirely impressed with their professionalism and honesty. Was offered to look around at their inventory and found the right vehicle for the right price. Ira was a courteous and competent salesman who did not pressure for anything and worked hard to make sure we had a pleasant purchasing experience.
Lauren O’Connor
I went in on Saturday and paid for a VW Passat in cash. It literally fell apart on my way home. I made it home, immediately took pictures and emailed them to the salesman Terry as this was an end of the day sale and happened after they closed. Also left a voicemail. Press forward to Monday and Terry calls me and tells me to have my insurance tow it, which was pretty unbelievable and obviously I told him I wouldn’t do that and that it absolutely needed towing, I couldn’t drive it back when he asked. I asked to speak to a manager and he said the manager was in a meeting and he would have him call me Couple of hours later he shows up with another gentleman to stop by and drop off a car for me to use. He proceeds to drive it around the block, confirms what I had already said that it needed to be towed. Then inspected the bottom pan that fell off and stated “oh yeah it’s missing a couple of bolts here”. They tow it later that evening. Keep in mind I kept asking to speak to a manager the whole day and getting forwarded to Terry instead. He told me he would have a manager call me twice and it never happened. Today I the mechanic Josh calls me and asks me if I hit anything (I would ask the same question) and I expressed that I absolutely did not hit anything. He hinted there might be a problem with the radiator. I had pulled over when I heard the shield drop and drag and inspected around and there was nothing in the road. Today I finally get to talk to Mike Murphy and he tells me he’s happy to get my money back but he needs to make sure to talk to the mechanic to make sure this isn’t my fault. Conveniently at this location, everyone is in meetings all the time, so he said he will talk to Josh when he is out of his meeting and call me back. That’s going on three hours ago. I emailed him expressing my desire to return the defected car and get my money back. Now the service department calls and says my car is ready and I can pick it up, and I still don’t know what the exact issue is, if the radiator was affected or not, or what I should do because Mike won’t contact me about refunding me my money. This whole exchange has been abhorrent, exhausting, and a massive nightmare. Do not come here if you’re seeking reliability, or even an acceptable level of customer service. There are plenty of other dealerships to work with.
drnoband
I found the car I wanted at a great price. Will and Terry were friendly, and very helpful without being pushy. Best car buying experience I’ve ever had.
Shanna Banks
Jeremy is awesome at what he does and has a great crew. They are truly here for the people.
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