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Auffenberg Pre-Owned in O’Fallon, IL

Overall Rating 4.3 out of 5
152 Reviews   Write a Review
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Used Car Dealer

187 Auto Ct, O’Fallon, IL 62269, United States
auffenberg.com
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+16186224515

Company description

Auffenberg Dealer Group | New and Used Car Dealer near Collinsville

Here at Auffenberg Dealer Group, you will discover satisfaction from our great inventory of cars, trucks, SUVs, and vans. When you shop, you are part of the family.

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All reviews:

 

Trina Little
My previous car was on it’s last leg so I decided to shop for a new car. I met with Tom Hofmann and he was awesome from beginning to end. My credit is pretty challenging. Not only did I get the car I wanted but they also gave me more for my trade to make sure I get the best deal. Let’s just say I’m a very satisfied customer
J. C.
I went in to see about selling my car to them. A few days prior, I completed the Kelly Blue Book value that sent out an instant cash offer for $9,550. When I went to them, I did not mention the KBB I already completed. After waiting 30 minutes with no one helping me, I finally had to start seeking out a salesman to get some assistance. We took a look at my car, and he said he didn’t see any issues with it. We went back inside and he started completing a KBB instant cash offer, the same thing I did two days prior. He went over all the features of my car with me to make sure that portion was accurate, but when it showed the KBB instant cash offer, it was $6,547, $3K less then what KBB gave me two days prior. When I looked at how he came up with that evaluation, I saw the he marked my car as having major paint scratches and chips on every section of my car, which is not accurate at all. This was a crook move and will never recommend Auffenberg to anyone.
Jenny N
Great experience, they are a well-oiled machine. Aron was my salesperson and he was great. He was very personable, helpful and got answers to my list of questions – most importantly he wasn’t super pushy! It was definitely the most fun I’ve had test driving a car (which sounds weird I know). They also worked with me on my trade in and made the whole process of buying a car painless. I forgot the finance manager’s name who helped me (Cory?) but he was also very personable and made everything really easy. Like I said, well-oiled machine. I would definitely recommend this location.
LaTonya Robinson
Tom Hoffman was great. He helped my daughter and I find a great car. Financing was amazing. We were approved with no problems. They accepted our trade and offered close to what we still owed on it. This relieved so much stress. I would definitely recommend Auffenberg.
Sandra English
While looking on the computer late one night seen the car we had been looking for, started communicating thru the computer then called them the very next morning. Very easy process ,Kenny and Jeremy THANKS so much for everything !We love our new Challenger 😃😃😃 You All at Auffenberg went Above and Beyond excellent team you have there!
Elizabeth C
This the 3rd vehicle purchased from Auffenberg. They have a good selection of vehicles at a fair price. I still have the other two used vehicles that I purchased and they still run. This vehicle was for my daughter. If you’re looking for a used vehicle check them out. Stop in a see Eric Kunkle.
Patrick Crockarell
Jake Cates did it again! Second time I’ve bought a car from him; and he seems to make everything fit perfectly! He knows how to introduce ideas about various vehicles to not only meet your needs but open the customer’s mind to vehicles they weren’t aware of to give a new perspective. He’s also much more supportive and friend like and not pushy! Jake’s sales manager also knows how to get things done to create a seamless experience and best overall customer likeness that carries through to their finance supervisor to completely take care of the buyer. I felt completely at ease knowing everything that was going on!
michelle owens
A big shout out to the best salesmen ever TOM HOFFMANN!! He spent literally the entire day with us as we jumped from vehicle to vehicle and changing our minds several times until we found the perfect car! He was so helpful and gave us so much information on each vehicle!! This is our 2nd purchase from him and he will always be our go to when looking for a vehicle!
Leshorn Williams
Wonderful service from start to finish. Highly recommend Auffenberg, the go to dealership. Ask for Reggie person, wonderful customer service
Erin Doyle
After waiting 2 hrs to finally see the car we were there for we found out it wasn’t “ready” and was about to be cleaned at a place down the street . Another employee drove us to see it and we were pleased with it so we started to process of buying after about 2 hrs I was ready to leave but my husband really wanted the car. (we were in an accident and our other vehicle was totaled so our family of 5 was crammed into my husband’s old car until we found something bigger) I left because I couldn’t stand to be there any longer and my husband would just drive the new vehicle home . After a 6 HOUR process he finally came home with the car but was informed they “lost” the 2nd key to the car . They called a few days later and said there was no 2nd key. After talking with my husband they did send us another key at no charge . About a month later the auto passenger window doesn’t work and the DVD player in the back headrest is broken.
Kimberly Russell
So I found my Dream car here @ Auffenberg Auto Mall. Everyone was very Friendly & Helpful. They made my buying my used car experience very enjoyable. I’m just so excited about my car & they made me feel important & that they really cared about my experience. Thanks Daryl Steinhoff & everyone else I had the pleasure to meet & deal with . I Love my car.
Dawn Obptande
I would recommend this place to anyone, they go above and beyond to try their best to make sure you get everything you want in a car leading up to the exact color that you want. They are very nice people and would stay over if needed just so they can get you going in your new car. I would definitely go to them again in the future.
Matt Becker
We had a great experience working with Avery and Derek. Got a good price for the vehicle and they treated us very professionally. We would definitely buy from there again
Jeff Heffren
Probably my best experience at a car dealership by far. Staff works as a team, Manager was very reasonable and honored my request. Very satisfied with my experience with this dealership.
David Miller
Salesman Eric Kunckle was great , friendly , and listened to my needs. Ron Turner was great in working with finance to make it easy. Same with Phil when we were signing the documents. Great job guys.
Tami Wilde
5 stars all the way! The manager Ron Turner was quick and courteous. The selection of pre owned vehicles is phenomenal! Great car at a terrific price. Highly recommend.
Tyler Hoven
My salesman, Darryl, at the preowned center was great! I knew everything I needed to about the truck already. I had been shopping and researching for quite sometime but Darryl was still very informative. I had a minor issue with my truck, (no fault of auffenberg), which Jeremy, the presented sales manger, was happy to fix. I had to go back twice to get it done but they did get it done. They gave me a rental both times through hertz and that’s really the only issue I had. Hertz was a new thing for them. The dealer pays but you have to give a deposit, no big deal. It’s been quite a few weeks since I dropped the rentals off and still neither deposit has been refunded. I found out from my bank that after a certain amount of time the deposits will automatically fall back into my account, again no big deal. Before I knew that, I contacted Jeremy for receipts to give to the bank and after two weeks, still no receipts or phone call. I’ve called since and received no return phone call. Sale of truck was great they happily fixed it when it had an issue. The way vehicles are rented or loaned could use some attention. Based on the sales experience and willingness to fix issues I would purchase from them again.
Porsha Coney
Very nice place, friendly staff. Also a guy named Daryl helped me purchase a vehicle I absolutely love. This is a place to go if want to buy a car!
Abe McKinnon
My wife and I had the best experience we have ever had purchasing a car from the used-car dealership. We had Jon Ballas who was incredible, he was not pushy, listened to our needs and found us just what we were wanting. He was very quick to help us get our purchase done as fast and painless as possible and get us on our way. He seemed to really care about us and our unique situation and gave top quality service. Highly recommend Jon Ballas!!
Brian Smith
Really long waits even after having been at the dealership the week before to start a paperwork and pay for the car! Over one our to sign a few basic docs and pick up the car (very fast to cash the check the week before and very slow after that). Biggest concern was that staff was opening not wearing masks while with customers. Sends a strong message that dealership does not care about health of their customer and only interested in turning inventory. Won’t buy a car hear again.
Juanita Jones
Thank you everyone was very nice and professional but the number one for me was my SALESMAN JOHN THANK YOU SO MUCH FOR EVERYTHING. ESPECIALLY COMING TO PICK ME UP TO GET MY CAR GOD BLESS EVERYONE❤❤❤❤❤
Juliet Wooldridge
After searching for a decent deal and a decent car after driving a 10+ year old car, the pre-owned lot was very supportive in working with my desired payment plan and finding a good car based off my wants/needs. I visited the regular lot for Nissan, however, I think the best idea would be to first visit the Pre-Owned lot. They’re very helpful and understanding when it comes to a budget. I was able to keep my payments low (less than $300), trade-in my old wheels AND purchase a 2019 Jeep Cherokee Latitude Plus. It was a great bargain, no issues with the vehicle and amazing service.
Mallory Casten
Every one I encountered during my car buying experience went above and beyond to ensure I was happy, comfortable, and well taken care of the entire time I was there. I could not come up with a complaint if I had to. I will definitely be back!
Josh Sorensen
Went to Auffenberg Pre-Owned and had the pleasure of having Daryl as my sales representative. The transaction went smoothly. Unfortunately the vehicle I purchased had some gremlins that just couldn’t be worked out. But with great communication and amazing customer service skills by Daryl, he was able to get us into a different vehicle and we couldn’t be happier. Also a huge shout out to the finance manager. He was an awesome dude. Very friendly and super fast at his job. At no point was anyone pushy. We have a pleasant experience and highly recommend Auffenberg.
Joshua King
Even with my disabilities, they went above and beyond the call to help me understand everything. They did they’re very best and if I could rate higher than 5 stars they’d have it. They were efficient and knowledgeable. They’re team should be proud.
Jim Chism
The whole process was fast, friendly, and courteous from the salesman up to finance manager. Will be recommending them to family and friends.
Christine Logan
Kenny was my car dealer and he was fantastic. He was a very professional and a hard worker. He went above and beyond to make my purchase go smoothly. Everyone that I interacted with was great as well. I haven’t had a car in over 9 years and I love my new car. Auffenberg was definitely the right place to go.
Danny Briggs
Alex Erlanger was my salesman and was fast fast and efficient with the paperwork and made buying my car 10x easier
Brian Williams
For me, purchasing a car is normally a stressful experience, however, my experience here couldn’t have been a more pleasant. My salesman, Aaron Watkins, did a great job at showing me and selling me my vehicle. He went above and beyond what I normally expect from a car salesman. When I am searching for my next vehicle, my search will begin here.
Virgil Hoskin Jr
Overall great experience I usually don’t do reviews but i feel they deserve it. Tom took care of me i have no complaints,i was hungry and he was too and he even ordered imos and shared with me haha. Best part i left in a new car with a full belly and full tank 😊. Kenny i must say is a great guy too and made me feel welcome,Thanks again guys
Cathy Murphy
We needed to purchase a car for our son and daughter-in-law. Paul helped us with the process and was very friendly and efficient. The process takes a long time but he made it easier. Thanks for the service
shelley greenwood
Salesman Tom Hoffman & the entire ABerg Used Car staff & finance dept (at OFallon AutoMall) EXCEEDED my expectations with my recent purchase of a 2020 Jeep Wrangler Sahara. Tom was very professional and knows his job well, but he was also down to earth and made the whole process smooth and painless. I ended up getting top-dollar for my trade-in vehicle, plus a very good price on the Sahara. I am very happy to say that Auffenberg is making clear progress is making customers matter and to sell high quality vehicles. I LOVE MY NEW JEEP SAHARA <3
Brittney Pierce
Happy with my new purchase, however, make sure you look over final paperwork!! They lowered my trade in value $150 from what we originally agreed on.
David Winfree
I found my a car while shopping online. Thanks to the automated salesperson asking if I had any questions, I scheduled a test drive and now own that very car!!! How simple is that? The sales team was low pressure, and expedited the deal so I was not stressed for time. The finance department streamlined the paperwork and didn’t try to add additional charges. I highly recommend Auffenberg Auto Mall to anyone looking for a great deal with no gimmicks. 👍. See you on the road! 😁 Dave
Samantha Armstrong
I was very pleased with the service I received from everyone I dealt with. I am very happy with my purchase.
Stephen Walker
It’s been 4 months since I brought my 2012 Chevy Equinox. The first month was great until 4 days after when the check engine light came on. I took back to Auffenberg and the said the engine suffered a catastrophic failure and needed to be replaced. Fast forward to today 3/15/21 and my car I’m still paying for is sitting on Auffenberg lot undrivable because Auffenberg do not want to help me. They knew they sold me a ticking time bomb with a very short fuse. Everytime I call they give me the run around. If you are not buying new car or truck don’t every buy used from them.
Nicole Rodman
It wasn’t a bad experience. Except it took extremely long. Like 5 hours long. I was almost late to work and I had to leave directly from the dealership to work. I think my favorite part was the salesman Avery I believe. He was very easy to talk to and got me exactly what I asked for. I had no idea what I wanted. I said good on gas and reliable and the first car he picked I bought. I googled the reviews obviously and it was exactly what I wanted. 8/10 rating on reliability and gets 30mpg on the highway. My least favorite part was the finance department. I told them what I could afford and they chose exactly that. Then wanted me to buy extra stuff they offer. Which is worth it IF you can afford it, but if I tell you what I can afford that’s what I can afford and thats it. I couldn’t wait any longer or else I’d be late for work. So, I purchased things I couldn’t even afford. Which I stated. I understand you have to upsale when you’re selling things, but if I say something I mean it. I’m not even really excited about my new car because I’m worried about how I’m going to pay for it.
Bruce Riedle
Overall a very good experience, everyone was friendly and nice. My only complaint was the semi-hard sale of Auffenberg extended warranty. I would still rate it a very good experience.
Joanne Stewart
Great service, found a great car on sale. Love it, thanks!
Jerry Whittle
Excellent experience. Sales consultant Daryl Steinhoff got me the car that I wanted.
Tina Garrett
I had the best experience with this dealership. I had a great time working with Tom and Aron who were assigned to me. I now always plan to go there for future vehicle needs and refer them to all my contacts.
Barbara Shelton
Jesse is Fabulous a Real Asset to your company, full of Knowledge, very Patient and Veteran it doesn’t get much better than that. Easy and pain-free ..Super experience 😎
Kevin Dunn
Had a great time at Auffenberg Pre-Owned, customer service was great, very polite people they help you find the prefect vehicle
Carolyn Traylor
The workers there are so fast and friendly there. They are always so helpful and I love how nice they are to us while we are waiting for them to finish servicing my friend car. Thank you all at Auffenberg for your fast and friendly service! ☺️
Mike Jones
Thanks to Avery and Jake @Auffenberg Pre-Owned in O’fallon both of you guys were great at getting me in a new ride!!!!
tyson Hartmann
This place was a joke. Ill never go back. I don’t recommend it at all. Sales guys was rude had me running from lot to lot and wouldn’t get any vehicle I wanted to test drive out. Terrible experience. Don’t recommend at all
Caryl Ward
I would highly recommend Auffenberg Pre-owned to all my friends and family. Great service from our salesperson, Cody. No pressure sale. He was willing to answer any questions we had and if he didn’t know the answer he found someone who did. I would definitely but there again in the future.
Cameron Wilburn
Eric was incredible to work with. I told him vaguely what I was looking for and he recommended exactly what I wanted. He really came through for me. I’ll definitely shop here again.
Denise J
BEWARE, when buying a used car from here!!!!! Take your car around the corner at Auffenberg Auto Mechanic (approximately 50 yards from the used car lot) and have them to check it out before driving off the lot. Barely had the car for 30 days and it started to overheat. Had to pay almost $1000 to get it fixed. Glad I wasn’t out of town when it overheated! Car is running fine now, but nervous to take it out of town!
Gene Cheek
Made the day. Fast and easy. I and out in about an hour
James Zuehl
They got me in and out quickly due I had to leave quickly. Thank you service department!
C03bra Terminator
Clean operation. Just the way car buying is suppose to be!! Thank you Auffenberg Dealer group! I also service my vehicles there. Highly recommend.
Kent Maedge
Poor after the sale service. Would not return phone calls or email. Had one minor problem but they completely blew me off. Will not go back would not recommend.
Carrie Herling
Alex was very nice and knowledgeable, listened to what I wanted in a vehicle. The whole process was stress free, and from start to finish everyone made me feel comfortable. I suggest everyone to go down and see Alex and the team at Auffenberg pre owned!!
Jason Williams
Easy buying experience, friendly salesman. Aron Watkins made our buying experience a real pleasure.
Shawn Lowery
Avery Jones, awesome and professional salesman yesterday, I was impressed with the knowledge that he possessed!
Kimmel Morrison
The beat car buying experience, I have EVER had! Yemi started the process, but I wanted a pre owned, so I was helped by Aaron! Talking to him and working with him, was literally like working with a friend. He was easy to talk to, and explained each process. I went in not expecting very much, but I left in a 2019, Kia Sorento! I felt welcomed, and was very happy, in the end! Thank you guys, so so much! You put me in my dream car!
Tanya Graham
Justin Hopson was great. Took us around to each car we wanted to see. If you are looking for a reliable car contact Justin.
Raven Harris
Teri Wilde at Auffenberg Kia helped my husband and I purchase a vehicle on December 28th. Her assistance was seamless and impeccable. She assured us that our business would be appreciated and we would be well taken care of. She was correct. We didn’t originally plan on purchasing a vehicle as this was only the second dealership we had stopped at, however we left with one that was perfect for us and an amazing deal. I would highly recommend Teri and her knowledge to any purchasing a vehicle from Auffenberg Kia!
Sabrina Chambliss
I love my 2017 Jeep smokey mountain Thanks Tom Hoffmann
Mark Dietz
Used to work at night for them. Excellent.
Angelo Twosix
Bought a Nissan Rouge great price after sitting waiting on a salesperson he never came so a gentleman dillion i believe sorry if im wrong basically took over a made the sale thanks buddy and James Logsdon did the finance and sold me the warranty looks like ill be back to see how good it works wheel bearing started making noise on way home to be continued Amen
Jeremiah Johnson
I bought a Volkswagen TDI Passat on a Friday was told it would be in the shop that following Monday to check a code that was on the dash. Monday rolls around it doesn’t make it into the shop. Tuesday rolls around doesn’t make it into the shop. So here we are on Wednesday middle of the day my sales person contacts me and says he can’t find out any information from the service department. So I start calling around. After being on hold off and on for an hour and no closer to knowing anything I hang up.30 minutes later I get a call from a lady who proceeds to tell me the service manager is too busy to call me and that the tech is working on the car. Also that she has no idea when it’ll be done. This has been the worst car buying experience I’ve ever had. The only reason I even gave two stars was because the salesperson was a stand up guy.
Derek Combs
The sales folks were very friendly professional and knowledgeable. They were timely and efficient and genuine. The finance people not so much. I’m not a well off man and cannot afford a lot of the offers that they had. The finance rep became rude and disrespectful to me after I politely declined his offers. I would still recommend auffenberg to a friend but I would want them about the customer treatment from the financial department
Nancy Oksanen Barnett
We were greeted immediately upon arrival by several salesmen who helped to find us one that was not immediately busy with another customer. Our salesman showed us several model cars & was able to easily find us the perfect model car & he walked us thru each step of the purchase which only took a few minutes time. We love our new car. Thank you team Auffenberg..
Bridgett Blake
Dylan was a great salesman! No pressure, very easy to work with.
Michelle Love
Great experience from start to finish. Love my truck. Would definitely refer them if your looking for a car ❤️
Jerry Rock
What a pleasant sales staff you have. they treated me and my wife like we were family . we will do business with you again. thanks so very much. PS are salesperson Jacob treated us very very well.
T’Arra Treadway
I purchased and infinity with Justin yesterday overall was the best experience ever. Fast and friendly and very throughly I will recommend them to anybody.
cherry roy
I had a wonderful experience during my vehicle purchase. Everyone is very friendly and very knowledgeable. All the departments works together to make sure , everything is done hassle free. One stop and shopping experience! Insurance, financing and maintenance is also offered here ! With every step , they were able to answer any questions I had . Thank you Auffenberg for my wonderful experience! I recommend anyone who wants to purchase a car to come here for a hassle free car buying experience!!
roland wilson
Great customer service! Easy to deal with and their vehicles are reasonably priced IMHO. Alex Pearse was a pleasure to work with!
Mufasa mix
Very easy process. Walked in got the car i wanted with a good trade in value for me. Love that they worked with me well and negotiate. Very special shout out too Kenny for making my experience less stressful and more easy. Thank you !! Will be referring others to them in the future.
Ericka Walker
My experience with Auffenberg from start to finish was great. Avery my salesman made my experience very smooth. Its always scary when making a large purchase and especially a vehicle. Here at Auffenberg I didn’t feel pressured or forced at all. All the salesman were nice and super friendly. I cant think of the other nice guy name he even drove me to drop my rental car off after the purchase. Very pleasant experience.
Danielle D
Avery Jones was an AWESOME salesman. He made the whole buying process super easy. He was very straightforward to the point, didn’t waste my time all day or try to stick me in a car I was not interested in. He listened to exactly what my needs and wants were and fulfilled them. He did a great job, by far the best person I have ever purchased a car from. Thanks again!
Uhnapoli Official
Absolute waste of time. Go elsewhere
Mark Skaer
Enjoyed my experience at Auffenberg. Salesman was very helpful, as was finance department. Together, the team helped me get the car that I wanted, at a price that was affordable. Thank you, Auffenberg!
The Great Satan
They take a long time to get pics of the used cars on the site and you have to go in person to see it. I previously reviewed this location but was mistakenly referring to Serra Honda instead
Cody Western
As promised of my honest review, everyone was pretty helpful. Despite them being understaffed, but hey, Covid. Even though, they were helpful, able to clarify everything, gave us the best route for everything. Great experience
Lloyd Gholson
Great responsiveness and clear answers. I asked questions that got clear answers quickly. When we came in we got to see exactly what we had asked for and we’re able to close the deal quickly and with appropriate precautions.
Mike Young
I drove 3hrs to look at a truck that I found on their website. All communication was fast and accurate. Vehicle was new to their inventory so no pictures were available but they had a salesman go to the vehicle to answer my specific questions. The test drive and resulting purchase went okay, never as fast as I’d like. They did go to great lengths to sell the extended warranty even after I assured them I wasn’t buying it. I’m sure it is policy. I haven’t taken delivery as yet do to the vehicle finishing certification and a few little details taken care of. No reason to believe that it won’t go just as smoothly To add to this review is not easy. The rest of the purchase and delivery was the absolute worst experience I have ever had. The detailing was not ever done, the paint touch-up was done with what looks like the wrong color. The truck had a tire that for some reason needed to be replaced and it was swapped with the spare and then put in as the spare. The tire wasn’t even usable and they deliberately tried to pass it of to me. When I went to pick up the truck they did t have a temporary plate for me and it took 6hrs to get my truck. I could go on but I wouldn’t do business with them again
Andy Nowell
Had a wonderful experience today shopping with Matt. We explained what we were looking for and what our price range was. He assisted us in choosing the right car to meet our needs and price point. No pressure at any point. With all the current events going on in the world they made sure that our health and safety were at their top priority. The entire experience was one of the best overall experiences we have had shopping for a vehicle. We will definitely be back to shop again. Thanks again to Matt and the team. Sincerely one happy family.
Charlie Aicher
I HIGHLY recommend anyone looking for a car to go to Auffenberg! They were so nice and made buying a car easy. Also ask for John Floyd! He was amazing!
Cheyenne Hernandez
We went and bought a Pacifica a few days ago and it was great. Our salesperson, Daryl was fantastic. The babysitter fell through and we had two small kids with us. Daryl was helpful, quick, and willing to work with us. We are very happy with the new car! Thanks Daryl!!
Jeanette Sanchez
Kenny Chambers was so nice! I was driving from out of town & he stayed late for me to get there He was prepared & knowledgeable to make the deal go that much faster My used Nissan Rogue is beautiful!! He gave me a great deal & I am very happy with my whole experience start to finish! Thank you Kenny
Patty Heldt
Our car buying experience was great!! Eric Galloway went to bat for us and got us a great deal. I truly feel like we hit a home run!!
Jaye Gilleland
We love our ‘new to us’ challenger! Thanks guys
Jeff Ruchin
Excellent Customer Service when I always bring my Jeep in from Rob.
Robert Cox
Because of the Covid Pandemic, it was necessary to conduct my car purchase remotely and the Auffenberg team was exceptional in handling the transaction. I traded photos and descriptions of my car and Auffenberg did likewise with the new car I purchased. All of this was done virtually and despite my skepticism, as I have never purchased a new car in this manner before, the entire experience was flawless. The Auffenberg team was sensitive to my requests to remain contactless and I appreciate the extra effort they extended in making this a satisfying trade experience. Thanks to Tom Hoffmann, my salesperson, and the staff at Auffenberg!
James Westhead
Showed up for my oil change appointment was told it would be 1.5 hours
David Anderson
Sales experience was ok. I bought the passat sel because I wanted the technology. I get home and try to pair my phone and find out I cannot. The Bluetooth module is missing. Vw price for new one $700.00. Not a happy camper. These vehicles were supposed to have went through a detailed inspection. Obviously not. Update. they took care of it. working now
Saints 8560
Couldnt rate a zero for Poorest customer service is ever seen, will never go to another Auffenberg car lot again!!!!
Linette Pipkin
My daughter purchased a used vehicle from the pre-owned lot. Jacob Cates was our dealer. He was very kind, helpful, knowledgeable and efficient. He made our car buying experience as quick as possible and easy. I highly recommend you talk to Jacob if you’re in need of a different car.
Randy Chapman
Awesome experience working with my salesman Jake and his manager. Explained everything clearly and we were able to make a great deal! Thanks guys!!
Eric Sturgeon
Very friendly and dedicated staff. Would refer.
Lisa Berry
Just bought a new Nissan Rogue Sport SL here. Very friendly staff. Highly recommend. Stop and see Derek Thomas
Teresa Dahm
Everyone was very nice and helpful. Very pleased.
McKenzie Kernan
This place was awesome! They were super easy to work with. I definitely recommend this place to other people. We found the car we liked, and was in and out of there. They do not play games with you! Thank you!
Fine Family
Over priced cars
Jack Das
Was looking to buy a car and booked an appointment. However when we arrived we found they had double booked an appointment for the same car. So even though we had an appointment and we’re early to it; the person who also had an appointment got their a few minutes before me and bought the car. It was explained to me as a first come first served policy, which seems to make scheduling an appointment pointless.This was a source of great frustration as I was going to be buying the car. The service was nice and they were very accommodating and even showed some equivalent cars but they didn’t fit what I needed like the other one did. So I will be taking my business elsewhere.
Lacey Simpson
Had a couple issues at first, then I got ahold of Jacob Cates! He was awesome! He was able to send me a video of the car since I lived about 2 hours away that way we were able to test drive it, the exact price to get financing done with and take it home! Definitely awesome people to work with!
M M
Read the negative reviews because they are made by real people. I have never dealt with a worse dealership in my life, and yes I have dealt with several. Save yourself time and do not go here because it will end up costing you in the long run, in my case almost $1000. All they care about is making a quick buck and ignoring their customers once a problem arises. What a joke. Word of advise, dont sell a car that cant even pass an inspection.
danstinson1
My salesman was Avery Jones was helpful, professional and he did a great job. The deal went very quick. My only issue is that I purchased a Certified Pre-owned car. When I purchased the vehicle, I thought that the car had already passed a thorough inspection. I later noticed that my factory exhaust was modified, The mid muffler’s were cut out and the springs on the active exhaust actuator were also removed. I did find the mid mufflers in the trunk where the spare tire would be located. All in all, The labor to install the muffler’s, purchase replacement exhaust springs, buy new valves, and installation and all of the items will cost me $600 out of pocket. This is to bring the car back to the point I thought it was when I bought it.
Mike Kaupas
Started working with Joe Barhoumi on buying a car. Joe was very helpful and courteous. We had about 5 phone calls back and forth, and he never wavered. This was the easiest buy I have ever made. Thanks, Joe, for all of your help. Thanks Mike
Cosby Brian
Really receptive to our concerns and efficient.
Kulie Carrigan
Car dealer friendly and was ready to help sell on the type car you wanted to buy. Dealership was above and beyond expectations. I would tell someone else about Auffenberg and the cars they sell . It was great experience for first time buyer. All the help I received was outstanding. Thank you . I
Amber Klear
I really like this dealership. I get serviced here, I just bought a preowned Jeep. The staff is very friendly, but more importantly caring. They will take the time to explain the process.
Rick McGuire
The salesman, Alex Pierce, was excellent. He did not try pressuring us into buying from him. He is a real down to earth friendly guy that talks to you and treats you like a friend instead of just another customer. The credit dept went out if their way to get the pricing details we requested. The only thing keeping me from giving 5 stars is the waiting. I’ve purchased several vehicles in the past and have never waited so much at a dealership. What should have been a couple hours turned into all day. Other than that, pretty much an overall good experience.
Eric Nielsen
Oil change done quickly
Judy Santel
Tom Hoffman is the guy you want to deal with. I’ve bought several used vehicles from Auffenberg and today’s experience was the easiest smoothest experience ever. He found exactly what I was looking for in a very short time. He was professional and has a great sense of humor. Most of all he was very honest. I definitely recommend Auffenberg Auto Group.
mark m
Experience was overall good except for we didn’t understand that the cars that you see on the website we’re not ready to be picked up and driven away so even though we got one and we live 250+ miles away we have to bring it back so they can finish the services that they haven’t done to the car including a turn signal light that doesn’t work at all so I just hope that doesn’t put anybody in danger And not all the recalls were up-to-date they don’t give you that page of the recalls that weren’t done until after you’ve already signed the paperwork and paid at the finance department John our sales man he was great I wish they just let you know that the car is on online that you see are not necessarily cars that are ready to be purchased and driven away
Brandon Schaake
had a GREAT experience trading in my Nissan Altima for a Nissan Xterra. John quickly cut through all the hassle and got us exactly what I was looking for. AMAZING help from the finance department getting payments I was comfortable with and even followed up days later to make sure i was happy. this team did great and I sincerely appreciate it!
Alli Hursey
We worked with Kenny Kent and he was very helpful in getting us what we needed and for the right price. We enjoyed working with him. That being said, we paid cash for our car and Auffenberg owes us $20 since they said they did not have change. That was weeks ago – still no check for the money that we overpaid. We cannot even get anyone to call us back. A call back is courteous and simply part of a normal job. Because of the poor customer service after the purchase of our vehicle, I’m lessening my review and considering going elsewhere next time.
Robin Carter
I loved my experience at the store. Everyone was so polite and helping. Thanks to Jon Ballas and Jason Hall were amazing. Thank you for helping me purchase my first car.
Chasity Marshall
We have purchased our last 5 cars from Auffenberg and will never go anywhere else! They do not haggle you or pressure you into anything. They sell quality cars and have excellent service. Jon Ballas is our favorite salesman, he is an exceptional salesman and just a great person! He will make sure you don’t leave with anything less than the car you love.
STRYKER ACE
We were very pleased with how we were kept in contact with from our very first inquiry to signing the paperwork. There was no heavy pressure at all by our sales agent Crystal who drove a vehicle we were interested in from one location to another to save us a trip. She allowed us to really drive the vehicles on all types of road conditions from highway to local bumpy to local smooth with stop lights and stop signs to really get the feel of the vehicles. Once we made the decision to purchase Crystal and the finance department worked with us back and forth until we reached a point that I was very comfortable with. They also went back one last time at my request even after we thought we had the best finance deal and got a just a little better than either of us were expecting but perseverance paid off. Of course this took a little more time for us to wait but Crystal offered us Coffee, water, and Pizza. We spent 5 hours in our purchase this day but it was well worth it. Our last 3 vehicles have come from Auffenberg, and this has been our first pre-owned experience. It certainly will not be my last. Thanks to the Crystal and the crew at Auffenberg!
Steveesha Shannon
Alex was great. He answered all our questions and helped to make sure I got in the truck I wanted.
Kori Robb
Service was impeccable. This was my first time buying a car, and it went smoothly! Staff was kind, and concerned. I was taken care of greatly!
Sylvester Jung
Fast service.
Marsha Martindale
Easy, no hassle service. I’ll keep going there.
Craig Eplin
Deal that we got on the used car was good due to quantity of Jetta TDI Recall in stock. The wait for the finance department was too long. Shouldn’t have to wait 3 hours to talk to the finance department. Need to do a better job of following the COVID-19 restrictions.
Paul Barnes
They go out of their way to find out what you need and what you like especially the young man called a p Alex Pierce he is the man to talk to you when you go there
Michelle Heath
This was an unplanned stop but when Kim called me about coming in (from a previous visit) I thought why not. Best decision ever! My initial contact was Ron Cannon who had Brendan take me for a test drive in a Rogue I saw online. Well, I loved it and it only got better from there. Both Ron and Brendan made me a deal I couldn’t refuse and I went home with the car. The finance person Ryan, was professional and yet personable and got me thru the finance part in great time! The Best warranty and service contract clinched it. I would highly recommend the Auffenberg Select staff to anyone wanting a good car at a fair price!
Marcia Loggins
It was very nice. I do however have two minor issues with the car. It pulls to the left and my passenger back tire needs air. Plus when I left off the lot it didn’t have any gas in it. Overall the car is very nice. Hopefully I can get the minor problems resolved. I would definitely buy another car from here and also recommend to my friends and family.
Dean Wilson
Alex Pearson was great,and down to earth,,good place to invest in a car
Marilyn Schicker
Awesome, Paul was amazingly helpful and pleasant.
Greg M
I came to the Belleville location looking to buy a used car. I specifically said no, I don’t want to be contacted via phone. I received about 3 calls in the following days… I spoke to an initial salesman, no problem, I prefer to deal with one person only. But 6 emails later from various others, I’m lost on who to talk to. I then perused the dealer website looking at various models, and decided to go to the automall in O’fallon to look at a specific car. I met with another salesman, as the guy in Belleville was off that day. Later in the evening (Monday) I wrote an email to the salesman with an offer and some questions. I called the number on his card the next day and got someone else’s VM. Then found out he was off. Called on Wednesday and finally got the salesman to respond to my offer, accepted, but a disclaimer “there is absolutely no warranty!” I balked at that statement, thinking it was already a foregone conclusion, but why would they be so upfront about it? I mulled it over for a day, then went to contact the salesman today (Friday) to arrange a time to come get the car and clarify why my accepted offer of $8100 turned into $9285 (tax title tag etc, but $1185 worth?) Since he didn’t come in until noon I couldn’t reach him. Then called at 1230 and someone else was already about to finalize a deal on the car. But, oh, “theres other cars here” This dealership again disappoints, and I highly advise against dealing with them. I’ll take my cash elsewhere.
Brandan Bahl
First time financer…all i can say is great job auffenberg.
David Hall
Salesperson and financial guys were great. No pressure. Wouldn’t negotiate on price, but tbh, the price was pretty low to begin with!
Heather Chapman
We purchased a car from Jake Hatley and we had a great experience. Jake was professional, fair, and a pleasure to deal with. Thank you for a positive experience.
Nick Loomis
I experience thee worst customer service ever! I bought a new Nissan Ultima 2020 in May. The financing department is very unprofessional! John Hollenkamp sold me my car and he was very nice during the whole process into he sent me to financial department. Where I met James Logston who tricked me into getting this thing called 5 line & E Assurance on top what I already had which is whole coverage insurance & auto butler that was all included in my 23,000 loan ! Line 5 apparently gave me Loan for $7000+ For a warranty on a new car.. I didn’t want this or need it. They won’t let me cancel and keep saying I owe them $1300 .and threaten me they are going to ruin my credit. Nobody from Auffenberg is helpful. I have left several messages, voicemails, emails , texts etc. and still haven’t heard back from anyone ! – Marshay Wiley
Jennifer Levin
Thanks for making the purchase of my son’s car easy and painless!
Carolyn LaChance
The salesman, Cj Berry was very helpful. The finance department’s pressure to buy unwanted warranties was discouraging to say the least
leah martin
We bought 2 cars from them yesterday. Both decent deals. Levi and Jeremy very friendly and took good care of us. Only thing I am not satisfied with is Auffenberg said all vehicles got oil changes when the came in, and it was obvious today when we had to pay $80 to get the oil changed in our sons new car, that was not the case. The oil was black as could be and had not been changed in a very long time.
Jay Elhajjat
Very bad place don’t deal with them
June Brown
Matt Woodcock is a dedicated Salesman and sold us a great car on the EconoLot at Auffenberg in O’Fallon, IL. We are enjoying the new car with all its bells and whistles; both Matt and Eric Wilson did a great job helping us to obtain financing for the vehicle.
ShaDonna Warren
I couldn’t get what I originally had my eye on, but they put me and my family in something way better. Less mileage for round about the same price. Thanks Auffenberg, Jon is a great salesman!!
Bev Austin
JD was fantastic and made sure all was handled in a timely fashion from test drive to walking out the door with the car. I appreciate all involved. My son loves his car. Thanks for making it a great experience.
Tim Schulte
Great experience at Auffenberg pre-owned. Crystal was friendly and made the purchase easy. We got an awesome deal on our Yukon. I especially appreciated the upfront pricing with no hidden fees. I will recommend Auffenberg pre-owned to friends and family.
Michelle Duncan
“I recently purchased a new vehicle, due to negative equity I didn’t think it would be possible but “”K”” in financing was able to get my loan approved. He explained everything in great detail. I would definitely recommend going to “”K”” he knows how to get the job done!! Excellent service, very friendly and knowledgeable!!”
steven touchette
Kenny Chambers did a great job finding me the right car. All staff were friendly and very helpful. If your looking for a good pre-owned car see Kenny Chambers he will take care of you.
Paul Henry
Not happy at all with the customer service I have received drove 4 hours to look at the truck It was what I wanted didn’t negotiate but it was a fair price decided I would buy the truck and then they tell me that there’s a $300 docking fee that would have been nice to have known before I drove 4 hours to purchase the truck got home 2 days later it wouldn’t start due to the fuel pump/prime went out on a 2013 Duramax now I had my shop repair the primer pump trying to get a hold of somebody to do warranty work for 3 month 3,000 mi only had the salesperson call me back said he would have the manager that’s been 3 days now and they are telling me I have to bring the truck to them for warranty work when I specifically asked if I could go anywhere because I lived 4 hours away and the salesman said yes I could have the work done anywhere horrible experience I would not go back
F.W. Frank
Had a most pleasant experience to look at a Certified Pre Owned VW Jetta TDI advertised I came down from Springfield (where I couldn’t find any w/o a sunroof) My salesman Alex Byrd was very nice and patient as I found the one I liked.Very impressive dealerships. My GOSH! If u can’t find it here it isn’t anywhere! I will certainly tell my friends.BTW I HIGHLY recommend VWs refurbished TDIs where it is poss to have a car that is quick and still has super mpgs
Susan Cannady
As always, Auffenberg serviced my vehicle with prompt attention and explanation and courtesy.
Nathan Kenkel
Scheduled a test drive 4 hours in advance for a Nissan Leaf, confirmed with a phone call: – When we arrived, the salesman had no clue what car we were there to see. He gave us the key fob and left. – The tire pressure light was on. – The Leaf (all-electric) was only charged to drive for less than 30 miles. – The Map SD card (custom made by Nissan) was missing. Without this card the radio/ AC/ map/ camera displays do not function. When we expressed this concern to the salesman: – We were told that a card could be ordered after we purchased the car. – When we said we would not purchase a car that we could not verify what did and did not work we were met with disinterest. They own a Nissan dealership in the same plaza, they couldn’t have borrowed an SD card to verify the functions? With 4 hours of prep time someone could have at least charged the battery and filled the tires. I responded to a canned email that the owner sends when you don’t buy a car, have not heard anything back. Torn between 1 and 2 stars. Will go with 2 because no one murdered us.
Tanya Manninger
Great experience! Smooth process. No BS!
Tina Mouser
Everyone we dealt with was very friendly and helpful. It was a great experience.
Mary Hugo
My sales associate Scott Hart was awesome as usual. This is my 3rd time using him. He is truly a asset to Auffenberg. A huge shout out to Ben McDonald, who filled in for Scott. Ben is tremendous asset, his style and easy going personality will serve him well. Now for my negative, I didn’t want to confuse the actual selection and negotiation of the vehicle with the visit to the finance dept. We came in with our check. It should have been a in and out process. It took over 2 1/2 hours, it was to the point that we were considering leaving. I realize they were short staffed yesterday but to make a client wait that long to sign 4/5 pieces of paper is unacceptable. We were in and out in less than 5 minutes. That system needs some serious review. I love Auffenberg but honestly when we purchase another vehicle within the year this will weigh heavily of my mind.
Joseph Jarvis
Kenny our sales team member was great to work with and all members from finance manger to general manger and sales team were all very professional! Had my wife and three kids with me and another salesman who wasn’t busy gave my kids popcorn and asked us if we needed anything. Great company to trust and buy from again!
Collin Reckman
“Drove 40 minutes only to be shown a vehicle $35,000 more than the vehicle we scheduled to test drive. When we told them that was not the correct vehicle, and that I had called to confirm the correct vehicle earlier, we were told it was already sold…but yet, it’s still on their website 4 days later…think what you want, but they’ll never have me or my family as a customer again Update 12/23/19: Per your reply, I never saved or checked or expressed any interest in the 2017 F250. It was when I received your company’s reply that my test drive was scheduled for the wrong vehicle, I called and spoke with someone directly to tell them of the mistake. When I arrived, I saw my name and the correct vehicle on your whiteboard in the lobby. How no one could have checked and contacted me first, ai do not understand. In response to your attempt to be “”Timely”” on your website, please note that you are obviously aware of the incident and now, more than three weeks later, the vehicle you told me was sold, is STILL listed on your website. Future customers please beware. Seems a bit shady to me. For your reference, I have attached a picture from your website from today. Maybe you can show this to whoever needs to remove it. That is unless you want to keep bringing people in with the thought of a good deal and then try to sell them a much more expensive vehicle….but that’s your business (literally).”
Mitch Buehler
Friendliest sales staff of any car dealer, There was not a question I asked that couldn’t answer . Very helpful Two thumbs up !!!
nichole Stotlemeyer
The man helping us in the financial department was awesome very friendly made you feel welcome and comfortable I would recommend him to family and friends very clean and comfortable place
Mary Shober
Excellent service, quality vehicles and our sales rep went above and beyond his job for us. Highly recommend.
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