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Golf Mill Ford in Niles, IL

Overall Rating 4.2 out of 5
143 Reviews   Write a Review
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Ford Dealer

9401 North Milwaukee Ave, Niles, IL 60714, United States

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 +18474709800

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All reviews:

 

Erick Nordlund
I am very happy with the service I received at Golf Mill Ford while setting up a lease for a new Ford Explorer! I pretty much just worked with Ken Park, who said he was new, but went WAY above and beyond my expectations for the service quality I would get while buying my new car. While deciding on how I wanted to lease it, I decided I wanted to trade in my wife’s old car, but it was at home, and I had driven my work truck to the dealership. I figured I was going to have to come back another day to bring in my wife’s car and trade it for the Explorer, but Ken actually offered to drive the Explorer to my house for me! I drove my work truck home and he followed me in the Explorer, and when we got there I kept the Explorer and he drove back to the dealership with my wife’s old car. I didn’t think anyone would go that far (about 40 miles) and do that favor for me, but it REALLY helped! I am very happy with their service and I will definitely be back!
Alex Gorokhovsky
Jakob did a fantastic job when I purchased my mustang. Courteous and professional. He got me a fair deal and all done in just a little over an hour. Very happy with the overall experience.
R Bago
Smoothest car buying experience. Darwin was very knowledgably and helpful with our decision on which car was suitable for us. I would absolutely recommend you to see him for any assistance in purchasing your new car.
James Maloney
Our salesperson was Mark Gurgone and he was fantastic. He answered all of our questions we had for the Ford Expedition we were interested in and Golf Mill had a large selection to choose from. I highly recommend Mark Gurgone, we didn’t feel any pressure whatsoever and are very happy with our new Expedition.
Ellen Davidson
I was treated respectfully and showed cars that interested me and that I requested. I left satisfied. I returned to get help on my navigation package and my salesman, Edgar, came right out and showed me what i needed. I’d recommend Edgar, Nick the manager to do business with. There was not one person who ignored my questions, and truthfully some of these questions were boring. Finally, I experienced something in very short supply: honest answers.
Ta J
Very nice well-maintained dealership. Customer focused. Pleasant experience would refer others to purchase a vehicle here.
Greg Misiek
Recently I purchased a Ford Fusion Hybrid. The salesperson /Robert Zentak / was very helpful. It was obvious to see that the staff cared and wanted what was best for their customers. They helped me look through all my options. I’m very happy with my new car. Thank you!
Ben Brici
I brought my Suv to Fox Ford In Chicago and they butchered my SUV. Then my brother told me go where I bought my truck Golf Mill. I live in Chicago 5 minutes from Fox Ford, but I am willing to drive an extra hour to get the service I got at GOLF MILL FORD. EVEN IF THEY MOVED 3 HOURS AWAY I’D DRIVE 3 HOURS TO GET THE SERVICE AND CUSTOMER SERVICE I got at Golf Mill Ford. Bill sent me text messages of every step. I was kept up to date with every part of the service and recall I had done. The service manager Dean K. Was willing to take care of me on the spot as I just drove in to get a feel for the place but I couldn’t do it that day. He made sure when I called in to set appointment that I was immediately taken care of and I was. I can go on and on but I’m sure this info gets my point across. On a scale of 0 to 10 My first visit I score them 10. 2nd visit 10. I can almost guarantee my next visit will also be a 10 but I will keep you posted. I am a GOLF MILL FORD CUSTOMER FOR LIFE. Benjamin Brici 2015 Ford Explorer Sport.
Dan Rowlen
Omar Youhanna was outstanding. As a sales man, he was easy to communicate with, honest, and made the entire car buying process smooth and hassle free. Throughout the negotiation process, I never felt pressured and Omar helped me come to a decision that was comfortable. I would recommend him and Golf Mill Ford to anyone looking to purchase a new vehicle.
Robbin Henry
When I bought my used Ford F150, I felt confident I had made the right choice. Thanks to the exceptional team at Golf Mill Ford Dealership for their help and guidance. It is great to know I have professional and caring car mechanics in my corner.
Matthew STEFAN
Great experience from the moment I walked in. They treated me like family. Vinny helped me through the whole process and got me in my dream car with ease. Make sure to ask for Vinny, he’s a pleasure to deal with!
Julie Webb
I had a great experience at Golf Mill buying our new F150. The people I enteracted with were all very friendly and I felt honest. The showroom was clean and nice. Eddie was my individual salesman and was a very pleasant gentleman to work with.
robert wilk
Great experience and wonderful staff. I can’t be more happier with my purchase of 2021 F150 truck. If you shipping for a new car 🚗 ask for Maciej, he’ll get you the deal you are looking for.
Robert Lutgen
I love Golf Mill Ford! They have a wonderful selection of all types of vehicles and a powerful sales and service teams! My purchase was a rewarding experience and was treated like a family member! Thank you Golf Mill Ford!
Jason Matthiesen
Rudy Parra, salesman, The (GM) Nick were great. I was slighted to say the least at another dealership. These guys and gals have their stuff together here. Keeping in mind it’s a car dealership and there’s certain pit falls to avoid, we were able to stay on task. We came, we saw, we negotiated. We had a make, model and price in mind with rebates. We got everything we wanted and more. Stay focused and remain on task! The folks here will take care of you! To everyone involved in our deal thanks again! Rudy, David, Nick and Jon in finance. All the best!
Temo Bahena
Omar was very helpful, in my recent car buying experience. After the sale, he stayed in touch and continues to makes sure that I’m happy with my purchase. He genuinely wants the customer to be happy. On followthrough and the quality of their continued contact alone, I would definitely recommend Golf Mill Ford to anyone interested in buying a car.
angel dej
Steve and Rick in the service department are two very nice guys…. always informative. Always look for ways to save you on any services needed on your vehicle.
Jaime Freedman
“Amidst a pandemic, I needed a specific Ford Expedition Max and fast! I randomly walked into Golf Mill Ford after googling “”ford dealerships”” I was helped by Jimmy G and shown around the lot. He gave me detailed explanations about the trims of the vehicle and answered every question I had. Jimmy G was incredible throughout the process. The whole process of purchasing the car went super smooth. Even the financing was as easy as could be.I would definitely go back to Golf Mill Ford. I had contacted a few dealerships and this was by far the best experience I had. Thanks everyone at Golf Mill!”
Gunard Polite
I’m very happy with the work preform during my purchase The account manger Ed and salesmen Mariano Pulido did a outstanding job in placing me a Ranger Lariat . I want to buy 2019 model but these two gentlemen put me in a new 2021 for only hundred dollars more a month that I was planning on sending on the 2019. The interior doesn’t look and feel like a pick up truck plus the maintenance agreement will purchased last for the next TEN years. As Mr. Pulido stated all I have to do is call road assistance that’s great news to hear. If you want a really nice midsize pick up the The Ford Ranger Lariat. Plus my wife says I like good in it.
Nebi Nikolic
Jimmy and Niko, what can I say…U guys are the best. From the bottom of my heart, thank you for making my daughter happy!
alicja Ciccone
From the start to the end it was a very pleasant and smooth process , the staff was extremely friendly and made the sale fun.
Ankit Shah
I came in searching for a Mustang that was listed on Golf Mill Fords website. The whole interaction prior to my arrival was great. I reached regarding a certain vehicle, I wish they had gone ahead and told me it was at another dealership or at least brought it in so I could have seen it and test drove it. Thankfully, I did my research and was sold. Just need the right price. After working with my salesman, Rowland was great. He was not pushy and just pleasant to work with. This is the representation of the new car buying experience. I would highly recommend him. I would be cautious when you speak with the sales manager, David Amin. We came to a deal and all of a sudden, while I am sitting in the office to sign paperwork, he says I would only get what was promised after I leave a positive review. This was never discussed and I was ready to walk away, but he rescinded what he said and honored our original deal. You might be wondering why I still gave 5 stars…. and this was solely because of Rowland and his great customer service. He did more than he had to do and made me comfortable and appreciate my business. Thank you, Rowland.
Jessica Butler
Worst company to buy a car from. Staff is very unprofessional.Leslie in the front office needs to be fired for continuously hanging up on people. Worst customer service I’ve ever experienced
Maria Lynnette Tagal
very much appreciated they washed my car and i came 15 mins.earlier on my appoinment time but immediately i have been assisted.thank you.
Sandra Torres
The sales associate whom helped my father was Mark Gurgone. I highly recommend him if you’re looking to buy a car/truck. Mark went above and beyond, he went out of state to pick up the truck that my dad wanted. :)(:
Abeer Waheed
Saleem is one of the best salesman there is. He was so helpful in finding me a car for my budget. He is very explanatory and was able to break down everyone as much as he can. He has all the info you need. Go see Mr.Saleem for all your car needs. He will make sure you don’t leave unsatisfied. Thank you Mr.Saleem. You’re the best!
Grady Vogt
Buyer beware, dealership practices bait and switch tactics. They have a 2020 GT500 listed for sale at $105k. I went into the dealership, was given to a different salesperson than the one I had been speaking with and he said the car is $115k. They refuse to honor the advertised price. If they have no respect for someone buying a $105k vehicle I can’t imagine how poorly they treat someone buying a $25k vehicle.
Kevin Casters
My boss uses this place all the time to get parts for his tow truck really Great parts department!!
Alan Wieckert
I bought my car there and have my car serviced their. The sales and service are top notch, and they go the extra mile to make you happy. I would buy again from them!
Jacqueline Escobar Arriaga
We have the best experience with the service specially with the sales person Issac Moushi. He’s very kind very helpful. He treat us like we are family. He put everything he had within reach of him to help us. Thank you Issac Moushi.
Leo Nieves
The Ford service department near me has helped us out for years. They have excellent mechanics that know Fords! I can recommend this great friendly team.
Yuyo Contreras
I would highly recommend this place to anyone in the market for a new vehicle, victor and Jakob did a fantastic job in insuring I was offered a great car at a great deal!!
Jake Clay
We got a great deal from Golf Mill Ford when we bought our second car. The salesperson was knowledgeable, and the service department very helpful. We will bring the vehicle here for their trustworthy services and repairs.
Andrea Arteaga
I stopped by to check out a BMW they had, parked and I asked the gentleman that was outside the price, he said he could show me inside, I nicely declined, asked for the price and right of the bat was rude after. Definitely not going back.
Nancy O
Very happy with the purchase of my 2020 Ford Explorer. Isaac was helpful and a good listener. He took all the time we needed to make the best car selection. I would highly recommend Isaac for your car purchase needs. Omar was also very helpful, although he is new, he was eager to learn and did his best to answer all of our questions. Buying a car is one of our least favorite things to do, but Isaac, Omar and Golf Mill Ford made the experience a pleasure. Everyone was very kind and patient and they are very good about following up once you have made your car purchase. They work hard to be sure you are 100% happy. Highly recommend.
javier estrada
Great place, great people, great customer service, victor barajas a sales representative was helpful and friendly at all times thanks for everything.
James Breit
Bought a used truck that I wanted but within 60 miles it started throwing a code. I understand that it was AS IS. After a couple of calls I got a call from a sales manager and can to a far resolution.
Danielle Hernandez
We have bought 4 cars from here and have been very happy with each experience. Our salesman, Saleem is great and works hard to make sure you are happy! Make sure to ask for him, he’ll make sure you are taken care of!! 😉
J L
We had another great experience buying from Golf Mill Ford. We bought here 3 years ago and had such a great experience that we came back and bought again recently even though this dealership is more than 30 minutes away. Inventory is huge and the staff are willing to work with you. This is the first dealership I visit when looking to buy a car. Omar was terrific!
Mark Chan
The best experience I have ever had. Ask for John Chooch…he will take care of you. Zank yew agains!
James Zonsius
Darwin and Saleem did an awesome job of explaining the new programs for the vehicle financing. Thank you guys.
Julia Bogusz
I purchased a 2020 Ford Escape S today with salesman, Maciej. Maciej was not only very knowledge and friendly, but he made my first car buying experience a comfortable and stress-free one. He was able to answer all my questions and help me get the best deal. What I liked the most about working with Maciej is how he didn’t force me to look at other vehicles. He only showed me the car I wanted to see. From setting up the appointment via phone to leaving the lot with my car, I had a great experience at Golf Mill Ford. I would recommend Maciej to anyone looking to buy a vehicle.
Skyler Shaw
“Sales associate was unfamiliar with the Ford Transit product and was unable to get anyone who had more product knowledge. E.g. When asking about the technical differences between the 250 and 350 variants I was told “”You can haul more with it”” instead of being told about the heavy duty axle, GVWR differences. Received heavy pressure to buy what they had there on the day without concern for my needs. Edit based on your reply: Your date details are correct but don’t change the relevance of this review. Further, my appointment was with Jonathan Colon but despite him calling me to confirm hours prior, Isaac told me he was unavailable for the appointment. I drove three hours to learn about the product and was disappointed at the waste of time. I’ve since purchased this model from an educated dealer.”
Rose Alexander
Purchasing a new vehicle can be quite stressful. That said, our salesman, Jaafar (Jeff) Ibrahim, made the experience quite a pleasure! His kind and patient demeanor immediately put us at ease. I appreciated that he took the time to answer all of our questions honestly and without pressuring us to make a purchase. It was refreshing to have a salesman whom we genuinely trusted. Over the decades, we have purchased many new vehicles. I have to say, I have never once experienced this degree of customer care! Jaafar took the time to explain all the new technology with which our vehicle is equipped. He has even reached out to us, reassuring us to feel free to contact him if we have any additional questions, whatsoever. An acknowledgment should be made to Jon Kreatsoulas, our Finance Manager. Jon, too, treated us honestly & very kindly and helped us to get the best financing possible! We thank Golf Mill Ford for hiring people with Integrity, who are so Gracious & Kind!
Jim Accettura
Upon arrival at Golf Mill I was greeted by Mariano. I already had a car picked out. Mariano grabbed the keys, we went for a test drive and agreed on a price. Mariano was friendly, helpful and honest. Wes in Finance was also a huge help. Overall excellent experience at Golf Mill Ford!
Maxine M.
Come here if you want to get COVID! i walked in to pick up my car from the service department, and an entire cluster of employees and customers were not wearing masks. The person who drove my car to me was not wearing a mask INSIDE MY CAR. in the middle of a GLOBAL HEALTH PANDEMIC. As an immunocompromised person, I would prefer my health not to be endangered when I need mandatory service.
***
Very friendly, answered all of your questions. Will make you feel at home. Not to eager to sell but will try their best to accommodate your needs as far as getting a vehicle you want. Issac was the best , would definitely will recommend him.
Alon Cohen
The only reason I don’t give one star is because of the very nice salesman, Issac that unfortunately have to work for this dealership. They advertised prices that are almost 30% less than what you will end up paying just to get you there and the management is very rude and disrespectful
Dragisa Vidovic
I’ve bought many cars from many dealerships but these guys topped all others. Rudy the sales guy was very helpful and made the buying very relaxed. Niko and Dave the managers were also very helpful. Would do business again with them in the future! They all went above to ensure I got the vehicle I wanted.
Ryan Coxe
Bryan Fulton is a good salesman but a better person. I went to pick up a car but unfortunately it was on another lot. He went and got it, sat with me while I mulled it over and even gave me a day to decide. After I slept on it I pulled the trigger at a better price than 2 other dealerships gave me. Good stuff.
David Lew Cooper
Rudy was a huge help, very attentive and invested in making sure I was satisfied with the sale. He helped get me to a number I needed to get to with a vehicle I love. Would highly recommend this spot and Rudy specifically. Great guy, great spot.
Norberto Martinez
Danilo whos a great person who works there makes buying a car simple and easy and is always finding a way to put the customers need first. Very friendly and great service, absolutely great service.
Dan Acne
Adrian was very helpful, in my recent car buying experience. After the sale, he stayed in touch and continues to makes sure that I’m happy with my purchase. He genuinely wants the customer to be happy. On followthrough and the quality of their continued contact alone, I would definitely recommend Golf Mill Ford to anyone interested in buying a car. The service department is very professional and friendly too!
Chris T
Ask for Maciej Skwiot, best salesman there. I could not be happier with the purchase of my 2020 Ford transit.
Alan Shomana
Issac Moushi is a mistake for a dealer like Ford. It’s all about honesty and loyalty and this guy has none of that… to lie about cars history just to sell them is so unprofessional and you guys shouldn’t have a salesperson like him. Ford is knowing by its high name not by its low customer service people like this guy.
Rich Carroll
Wasted my time by confirming they had a car in stock only to be told 14 hours later they sold it days ago. Dishonest practice.
Alexis Shuffit
I found this Ford dealer while I was looking for a place to trade my old vehicle for a new one. The truth is that apart from giving me excellent service, they also offered me favorable terms for the process.
Iesha Lewis
From the phone call to come in all to the final but Isaac was amazing. His personality and professionalism was very pleasant. He explained throughly and made sure my buy was satisfied to my expectations. Never gave me an attitude when I didn’t like the first 2 showings of vehicle. My credit not the best but he worked with me to give me a great deal like I had A1 credit that showed me that he have a passionate considerate heart. Everyone at this location was welcoming and spoke. The financial advisor went over paperwork until I understood what I was signing and agreeing to. I also like the fact after the purchased I received phone calls/text asking how the car is driven. They also gave me a service date to check out vehicle to make sure everything is safety to drive. I recommend this place to everyone they are so far the BEST!!!!
Tim Mcglynn
Place is the absolute worst!! John Colon straight up lied to me about a truck on the lot. Called him before I made the 1 1/2 hour drive to the dealership to make sure the truck was still there. Sure is Tim come on in!!!! I get to the dealership and he hands me off to another salesman who proceeds to waist another hour of my time trying to sell me everything but the truck I came to buy. After another 1/2 hour of let me find out where that truck is they finally admit the truck is not there and never was, but we can sell you this truck… Great way to treat a 30yr customer or should I say former customer. I would look else where if you looking to buy a Ford and these guys will lie to tour face even as your walking out the door.
Sebastian Witkowski
Thank You Adrian Z. for the help on getting a new car. Your negotiating skills and salesmanship are unquestionably on top. Not to mention the money I was able to save!! If you are visiting Golf Mill Ford make sure to ask for Adrian!
Donna Dubberke
Best car buying experience I have ever had. Maciej was a terrific sales person. I highly recommend
Hans Schmidt
Adrian Z was great to work with. He was very easy to discuss options with and I felt he was very honest with me throughout the entire process. He worked to give me the best deal possible and he wasn’t pushy in the sale. I would buy another car from him.
Erin B
Thank You to our Salesman Saleem Malik!!! My husband and I purchased two new cars from Golf Mill Ford! We had a horrible experience at another dealership and when we first met Saleem he assured us he would take great care of us and he kept his promise! Huge shout out to Saleem and the Finance Team at Gold Mill for putting our mind at ease and for making this a great car buying experience. We will be customers for life!
Matthew Meizis
Parts department was friendly and helpful. Reasonable prices.
Dean Kasal
Was looking for a new transit 250 and these guys were awesome. Niko and Isaac made my experience wonderful and took care of me. They were transparent, friendly, and felt like they cared about me. Will definitely be returning. Thanks again!
Andrew Hill
I was unhappy with my interest rate on my vehicle and Golf Mill Ford took care of the problem. Issac worked very hard to get me the best rate possible. Isaac was very straightforward and to the point which was much appreciated on my part. I recommend talking to him if you are in the market for a car. Frank the manager was also very helpful. Both him and Issac worked together on getting me the best rate.
Mariusz Pieron
The stuff was really nice, and helpful. I got help form excellent workers Damian, Adrian and Grzegorz; they were helpful and professional. Buying a car with them was a pleasure. I would highly recommend buying car form Golf Mill Ford.
Merritt Kuhn
I worked with Adrian Z. He was fair and easy to work with. I would definitely purchase from him again. I love my Chrysler 300 and have been getting compliments on it! Thanks Adrian!
saiprasad potnis
Excellent sales team, extremely friendly and prompt to answer all queries. So far follow up by CRM also good hope it continues for a our long lasting relationship. Keep up the good work.
Jim Thomas
I just bought a new 2021 F-150 from them. Sales rep. Jakub S. was a big help, will be doing future business with them again.
Samuel Young
The Ford Escape has been number two on my must-have cars list for a while now. When I heard that this dealership had a sale on a used Ford Escape, I seized the moment, and I’m glad I did!
Rob Harman
Just purchased a new Explorer from Golf Mill Ford and could not be happier with the whole process. Sales Rep Mark Gurgone was exceptional and everyone I met at the dealership was friendly and helpful. 10 out of 10 experience!
Stephen Gniadecki
“Golf Mill is employing deceptive and fraudulent sales tactics to lure customers in the middle of a pandemic. I had a very clear and direct email conversation with an online Assistant Sales Manager. I articulated our needs, requested confirmation, and reconfirmed the application of necessary rebates, incentives, and financing required for us to come pick up the car. I asked to confirm the base price would not change or balloon before coming. I requested an Out the Door price before setting an appointment. Upon arrival, the new sales person immediately discredited the offer and I began showing the attached emails. The General Manager Nick Sfikas then was called in to help. I very plainly stated if the number before tax, title, and fees would move, we would leave. We weren’t looking to negotiate. We already traded 7-10 emails and a few calls. I had shopped with several dealers and it was the best price offered. I was ready to lock it in. That’s why I went through the effort to confirm several times. He attempted to blame other dealers for the tactic Golf Mill themselves employed, setting unrealistic and deceptive rates online to lure customers into the dealership. Nick stated they must do so to “”remain competitive.”” I found that ironic as their showroom is filled with banners claiming the #1 spot in sales volume for more than a decade. It’s a shame the business is being built this way now. Those banners start before the “”online”” era. I asked Nick plainly if the number was real because if it wasn’t I wanted to go get the kids. He admitted it wasn’t. We grabbed our stuff and left. I then received a text message from the online sales manager apologizing for miscommunication. That’s not what happened. They had plenty of opportunity to provide a more accurate price quote. They knowingly chose to treat a potential customer in this way. To lure us in and hope we’d give in to a higher rate after battling to confirm the competitive price all day. It’s a shame Golf Mill is damaging such a trusted and beloved brand as Ford. My grandfather worked for Ford as a tool and die maker in the 40s, 50s, and 60s. I was excited to buy a great Ford to carry my kids. Lesson learned about Golf Mill. Check out the Better Business Bureau’s website. We aren’t the only ones. The leader in the region should not be so desperate for sales. Find a reputable dealer that will treat you with respect and not bait and switch you!”
Jaromir Duska
A++ service. My old chevy broke Down but thanks to Adrian from Golf Mill Ford i was able to get a great deal on new ford transit van. Great quick service
Sheena Gutierrez
Brian was a pleasure to work with. He was nothing pushy and very knowledgeable on his vehicles. He followed up in a timely manner whenever I had questions! In fact, I went to test drive other vehicles and came back to him because I loved his customer service!! I would highly recommend Brian and plan on purchasing more vehicles with him.
Richard Cothran
When I think about getting a car that is worth the money, I always think Ford! Every car I’ve ever owned was a Ford, and I bought them all from this Ford dealership!
Pro-Line Door Systems
Was a pain free process from start to finish.
Timmy Bristow
I’ve always dreamt of owning a Mustang, and my dream finally came through when I saw that this Ford dealership had a mustang for sale at an unbelievable low price! I’m glad I found this deal!
cynthia ortiz
This would be my second time stepping into gold mill Ford and I was skeptical to come back since the first time I left with no idea what did I get myself into (lease).Honestly mr Danilo Chacón gain my trust and further explain what was was a lease. I came to him to buyout my lease and he help me to get a great rate, a car wash, and a full tank. If you go to this dealer I highly recommend Danilo chacon 👌🏼👌🏼👌🏼👌🏼👍👍👍
Marjorie T
This Ford dealership was able to help me find the car that I needed. Golf Mill Ford had a wide range of Ford cars for sale, which was awesome! The staff was friendly, and they were happy to answer any questions I had!
willie norman
I will never purchase a vehicle from this place again. In fact, the will be hearing from my lawyer shortly. These people are the most shady people in the business. I would recommend anyone reading this post to steer clear of this location. From the GM to the sales management, they are all terrible people and will definitely rip you off if given then chance.
David Thompson
“They’re quick to help and have a huge inventory, but it is everything you probably don’t like about dealerships. Expect many calls after a visit, and expect dealers descending upon you as you drive in. Also, I made an appointment to test drive a specific car, and I received an email confirmation that they would “”have the car pulled around and ready.”” Of course they were just telling me that – no car was pulled around, and the one I specifically asked for was in another lot because a manager was using it as a personal take-home vehicle.”
Richard Paul
Jimmy G. did a fantastic sales job and I’m very happy with my almost new vehicle….I had a small problem with the radio cutting out but I think I can get that curred. It was a great deal and their finance department did a very well by me. Thanx to the whole team.
Bartosz Gronk
I went to Golf Mill Ford today and was assisted by Adrian Ziejewski his customer service was above and beyond. He was very accommodating and helpful. He made the entire process a breeze. Highly Recommend.
ricky nordyke
Golf Mill Ford dealership is where we went to buy our new Ford Raptor. The sales staff were excellent, they answered all our questions and were very patient with us. It is a big purchase, and the salesperson gave us confidence that we were making the right choice.
Mary Tylus
Awesome buying experience for my 2020 Explorer. Darwin took my order over the phone and we discussed options and specs and 3 days later I was financed, traded-in my 2009 Explorer and drove home in my new 2020 Explorer. The ENTIRE experience was awesome. Darwin worked with his manager and together they gave me the best deal possible at a price I can afford. I was able to take advantage of the 0% for 72 months with 3 months deferred. I ALWAYS have a positive experience with Golf Mill Ford. They have serviced my 2009 Explorer for about 10 years and so when it was time for a new Explorer I looked no further than Golf Mill Ford. They know how to treat a customer well and to give them that positive experience to come back again and again. Thank you Darwin and the Team at Golf Mill Ford! Stay healthy and safe!!!!!
Grace Eckert
I came here this past weekend looking for my first car and was very impressed with how assistive my sales associate was. Jeff helped me find the perfect vehicle and was so helpful and informative. I will definitely be recommending Golf Mill Ford to my friends and family!
Rachel Walters
Nice and easy process! Scheduled an appointment with Bill to get my airbag replaced because of the recall. Got me in on a Friday at 9am. Quick chat with Kyle who said it would take about 2 hrs. Received a text within that time frame that my vehicle was ready, the pick up process was painless. Appreciate the professionalism and friendliness of the Staff. Thank you! I’ll be back to this location for sure.
T Urban
I was treated with kindness and care. Most people don’t enjoy the car buying process, having purchasing vehicles for over 35 years, this was the most pleasant experience I’ve had. My sales rep Isaac Moushi was amazing, mad people skills, no pressure, no question I had was menial, he took the time to explain everything. This dealership was the fourth I visited and the only one that made me feel like they were willing to work with me on price. I came from Wisconsin and the drive was worth it.
Shakeel Awan
Very bad experience buy a car Be careful please everyone Thanks
Piotr Wiktorczyk
Not happy with service. Rep explained that diagnostic fee will be waived if service is performed there. Then they quoted a 1 hour job at 2.5 hours plus diagnostic. Local mechanic repaired it for $65 compared to Golf Mills price of $398! When I asked to see what hours the book shows, they opened it up and closed it without showing it and said that that was what the technician requested. This was a simple belt and tensioner change. Won’t be back. What socks is they most likely get away with this every day.
Claude Larson
The Ford Ranger for sale was the exact fit for my partner and me. Your Ford dealership in Niles was able to provide us with this unit that is great for our off-road adventures. The transaction was very smooth and would recommend your team to others!
Igor Lazarev
I had a great shopping experience on 4/29/2019. We made it a win-win with Dave. He listened carefully and suggested available options they had. We closed the deal the same day. He gave me many valuable advice about the car based on his personal experience. I recommend working with him and the dealership!
Sebastian Zdzitowiecki
I would like to take a second and thank Adrian Ziejewski for helping me with my recent purchase. All questions were answered from the start. Very professional salesman that knows his brand he stand for. Thanks Adrian!
Ronald Gentry
When it comes to the Ford car dealership, I was delighted with the Ford service that the staff had provided. Golf Mill Ford was able to give me the car that I have always wanted, the Ford Raptor!
Rick Padin
I’m an ex employee at Golf Mill Ford. In fact I worked there for 13 plus years. My entire time there the company was customer focused. They always go above and beyond to make the customer experience top notch. Buy your new Ford there. You will not regret it.
Ross Outten
Their service department is an absolute nightmare! Do not buy a warranty from these people. They will waste your time and jerk you around to the point where you just give up and start paying your local mechanic out of pocket.
Julian Torres
The people in this dealership were very helpful and kind. Jorge, one of their salesmen, was very helpful and gave us a great deal on an F-150. I had an amazing experience at Golf mill Ford and I would highly recommend it to anyone looking to buy a ford.
jennifer bahena
Would never go back to this place customer service was overall average. Employees and customers didn’t have their masks and I felt really uncomfortable with the situation especially with a pandemic happening. I had to tell an employee to ask his coworkers to put their masks on and they didn’t and just walked away. Overall, they didn’t follow any COVID regulations and i felt uncomfortable and not safe.
Ilimdar Zeinaliiev
Wanted to buy a new transit, called in the day before to verify the price everything looked good. Drove 5 hours next day to the dealer, they added over 5000$ in the fees and that’s not the taxes. I do not recommend buying from them.
Staszek B
I came in, and was greeted by Adrian Z. He made everything easy, the whole process was actually fun. Thank you Adrian
Cora Bird
“I worked with “”OC”” Omar Chaaban. I got a used 2014 SUV with 45k miles. My experience was excellent. Omar was very knowledgeable and patiently answered all my questions. I am so happy with my car.”
James Commons
Ken and Nick were extremely helpful and proactive. Highly recommend.
DavidBarlow91
Huge thanks to Issac, Jazmine, Mario and Damien. I spent days in multiple dealers, these guys were able to get me a great price on the car I wanted. They didn’t make me feel pressured, ho hard sell, and genuinely great people. In the week since I bought the car, I’ve had 3 follow ups to check in and answer any questions. Couldn’t ask for anything more, highly recommend stopping by when you’re looking for a new car
Abrar Ahmed
Rip off top to bottom. Advertised a 2020 model for less. I get to the dealership the truck is 7,000 more than advertised due to gimmicks. Wont sell you a car for out the door price. Tired first for $8,000 down out of my pocket and 900 month for 72 months at 0%. I didn’t agree came down to 3,000 down. They tired to sell me $42,000 truck for $65,000. My trade in was KBB at $26,000 low value dealer trade in value, offered $22,000 only Lol. I saw several people being duped into monthly payment deals while I was at the dealer. Go to different ford dealer. Tactic here is to make you feel like you can’t have the car and after all there games want you think they are working for you when clearly if you know how to do math you are over paying for the vehicle.
Gavin Murphy
“BUYERS BEWARE: Their managing staff, specifically Mario, are snakes. Not only did we have a deal agreed upon, he then told me that someone else was coming in to look at the car and if they didn’t buy THEN I could “”have it.”” Sorry to Golf Mill Ford that my money (no financing BTW) isn’t good enough for your taste…”
Amy Auletto
“A lot of people, customers and employees, walking in and out without masks. Employees pulling down their masks to talk to customers. Will not be returning. Edited to add in response to the reply to this review: The employee in service who checked me in specifically pulled down his mask while talking to me so that I “”could hear him better”” (did so preemptively, was not because I couldn’t hear). The employee in the cashiers office was unmasked while I checked out. I saw employees and customers going in and out of the showroom unmasked as well.”
Bill Wheeler
Great service Vinny did a good job for us Devon to
Kathleen Basenberg
I would highly recommend Golf Mill Ford if you looking to buy a new or used vehicle. The staff are friendly, courteous and very knowledgeable and treat you with respect. My sales specialists were Mark G. along with his assistant Joann and Maciej S. Jon the financing manager was friendly and accommodating the process was smooth quick and easy. Was my first experience there and would definitely return
Remon Korkis
Do not believe what they show on the website, i called and spoke to Jackie she said she’s a sale person. She lied. I asked about the crazy discount they are offering, she said ford is offering great incentives and the large discount is total of all of them. If you dont qualify for the entire discount the dealership will give you a certificate for the remaining discount to get the large discount. LIE. The manager Muhammad. Is a joke. Avoid these 🤡. Will call ford and complain. Sales man was a great guy actually.
Tim Scates
My wife and I visited Golf Mill Ford on 11/25/20 looking at a 2020 Fusion Hybrid in Titanium trim, MRSP $36,385 – $10,552 in incentives = $25,833 (the internet price). I e-mailed a few days prior to our visit and specifically asked if the internet price was the price I could buy the car for and received 4 e-mails that didn’t address my question. I e-mailed back restating my question and I received a call from Jackie. Jackie said that I could absolutely purchase the car for the internet price and that the incentives on the car were the ones everyone would qualify for (primary incentives/rebates) and that the secondary incentives (Quarter horse member, medical, first responder, IL Farm Bureau, military, etc) would go on top. I set up a time to come in. Late that day I got an e-mail from Muhammad stating “YOUR TOTAL SAVINGS AND REBATES ARE $6982”. I called Jackie very concerned – she assured me it was a mistake but just to be sure she said she’d check with Muhhammad and call me back. A few minutes later she calls and tells me that yes, indeed, I can purchase the car for $10,552 off MSRP and add my IL Farm Bureau for $1000 and they’ll match or beat the previous offer I had on my trade. She says Muhammad meant to e-mail a different customer on a different car and that I should disregard the e-mail. I arrived on time to my appointment, met with Adrian. He let my wife and I test drive a Fusion Hybrid Titanium on our own due to COVID. During the test drive I noticed the car had 1133 miles on it…not new anymore in my book. I don’t know if he would have offered this if I hadn’t noticed but they could deduct $0.07 per mile (if the car had 200,000 miles this would only be $14,000 off – NOT a good deal). I knew they had another car in stock so we drove (together this time…I guess COVID went away between 5 and 6 pm) to the secondary lot and the battery was dead. We drove back to the dealer and he obtained a small jump starter. We drove back to the secondary lot. He didn’t know how the jump the car (hybrid) and ended up breaking off a tab from the bottom of the fuse box (I’m thinking this isn’t good because it’s cold and drizzling and I have an hour drive home). It didn’t start. We drove back to the dealer after he found another car he was convinced was a duplicate. He got keys and we drove back to the secondary lot for the third time. On the way he assured us that they’d beat the offer I had received from another Ford dealer for my trade by $500 because they’re the largest volume Ford dealer in the Midwest. We arrived at the secondary lot a third time and we pulled out the car and it wasn’t a hybrid. We drove back to the dealer a third time. We waited in our masks at the desk while he and a porter drove back to the secondary lot and retrieved the car we wanted. I’d been offered $13,500 for my trade at another Chicagoland Ford dealer. The salesman brought over the paperwork and I’m ready to sign and go home…except about $3500 of the rebates are missing AND HE ADDED THE DESTIONATION AND DELIVERY FEES INTO THE CAR A SECOND TIME!! (Destination and delivery was already included in the MSRP.) Oh and my trade – I was only being offered $6300 for it. These guys were supposed to be about $4000 cheaper than the other dealer we’d been at and the car was instead THOUSANDS MORE. Sales manager Muhammad came over. Despite Jackie’s and our salesman’s promise on the trade they couldn’t even match the previous offer, $11,000 at best. And despite the clearly listed internet price and 3 conversations I’d had with Jackie they wouldn’t honor the internet price either. After much discussion we were told the deal we’d had was better than they could do. My out the door price from the other dealer was $17,230.57 and Golf Mill Ford’s should have been $13,037.53. The best they could do was around $20,000. I’m so disappointed. Can’t believe Ford allows them to do this. As of today the car is still listed for $25,833 on the websites of both Golf Mill Ford and Cars.com. And Golf Mill still claims it only has 5 miles on it.
Ugly Ductling
I work with “OC” OMAR CHAABAN Had a great experience. Very helpful and professional. If I could give 6 stars I would. I highly recommend golf mill ford.
Jaweed Mohammed
I got a very pathetic experience with ford store. They basically took my car that I gave for servicing and they hold it for four days without giving me a loaner car. I spoke to manager Kim and he said they cannot give me loaner car and if I need it, I need to pay enterprise for that. I mean what kind of service the dealer is providing. They basically pulling everything because I got all the warranty on my car. Please avoid this dealership. Ford. Please take care. 10th July afternoon update: I went to pick some stuff from my car and upon there, they took me to office of Manager name Dean. Dean had a this review print out and was pointing fingers towards it asking why did I wrote this. I think that was rude to me probably because I am not the race as he. He then argued and made a decision that he cannot service my car. And now they towing my car to another ford store and I am not sure what going on with my car. We called ford and finally they approved a loaner car for me. Since it was not officially written on my case, I couldn’t get a loaner car by end of the day. According to me, when you represent Ford – you need to be polite and generous to get customers towards the store. But not away from it.
Steve Boers
I couldn’t be happier with Golf Mill Ford and our Salesman Saleem Malik. They went above and beyond to take care of my wife and I to get us into brand new Fords. Saleem and Golf Mill Ford provided the most honest and pressure free sales experience I’ve ever had. We had bad experiences at other dealerships so we didn’t know what to expect, but Golf Mill delivered on all their promises and exceeded our expectations. I’m never going anywhere else for cars. Thank you again Golf Mill and Saleem!
Mixter Vietnam
I still remember the ford raptor for sale sign I saw in front of this dealership the day I got my Betsy! Buying this car from this Ford dealership has been the best decision I’ve ever made!
Chris Belseth
I was looking for a new to me truck. At first, golf mill ford had a 2004 f350 that caught my eye. After test driving it, the deal fell through but this f150 caught my eye and test driving it I fell in love. The first night of owning it, I emailed my sales guy letting him know the headlights were not working and their was a weird sound coming from the engine. I had texted my sales guy the Saturday that they were supposed to take out the other half of the money for my down payment. I did everything that they asked me to and more. They ended up calling me to tell me my extended warranty fell through and that I had to come in to sign a new contract, stating my loan amount without the extended warranty. I came in for that. Over a week later I received a text stating my truck was ready for me. I drove all the way there to pick it up. The noise coming from the engine was gone. Right before I was going to leave, I asked the sales guy what was going on with the headlights and he stated since they’re aftermarket that they can’t fix them. But, they were not after market to me. I bought the truck that way from them like that and he was going to send me out on a rainy day and working night shift without headlights. He ended up talking to my mom on the phone and she ends up getting him to have them check it out. A couple days later I was told they were fixed. I go pick up my truck and that they were working. Later that day, I tried my fog lights and those weren’t working like they did before but my headlights were. I don’t recommend the shadiness from this place as I held up everything on my behalf. I was an honest buyer and they just put a bad taste in my mouth.
Michael Yang
We found out that you have a Ford Bronco for sale in Niles, and decided to check it out. Your Ford dealership team was very responsive, and our experience with them was very smooth. The unit was very affordable, as well!
Jesus Martinez
Very Bad people. I was present when they started yelling at some customer who came in to complain about he’s car damages. They sold him a car with some issues and they didn’t want to take care of it Stay away
John R
This is regarding a 1 star review I gave to the dealership couple weeks ago. I had some issues with one of my vehicles (Ford Focus 2013)and I was not happy regarding the customer service and lack of communication. I have to say that I have been getting great service from everybody in this dealership for the last couple years and I never I had a complaint that was not immediately addressed or corrected. For some reason the last service I got for my vehicle couple weeks ago was not the one that I was usually receiving, and I was surprised and concerned. I bought my 2015 Ford F150 from this establishment couple years ago ,and I still love this truck to this day, as well as how smooth and painless the process was. Darwin and Nick were great and easy to talk and help me to get a good deal. Anyways, regarding my vehicle issues, Steve (Quick Lane Manager) became aware of my concerns and he contacted me immediately. Steve addressed my issues and concerns expediently in a very professional manner. Steve was able to get me in and out of the Service Department during a very busy day by providing me the best service I could get for the money. I really appreciated that, and it goes to show you how they appreciate their customers and how they will not hesitate to reach out to provide the best service they can. Thank You for your professionalism and for reaching out to make sure my issues and concerns are resolved. John Reppas
Maurice Copeland
I was searching for Ford Bronco for sale Niles that would be offered at a reasonable price. This dealership gave me the best conditions as well as reliable service. The car has been foolproof till now.
Jordan Walczyk
Great experience purchasing a transit van here. Jorge was easy to work with and Greg in finance was a huge help.
Adelle
Service crew was very helpful and offered prompt service although I showed up earlier and had to rush turning on their computers! Sorry and thank you 😉
girl gamer
I had the best experience ever buying my Ford king ranch 2020 With Adrian Ziejewski he was absolutely wonderful, very detailed explanations, outgoing positive service willing to go the extra mile for you, in one short phrase HE MADE ME FEEL AT HOME EXCELLENT SERVICE ! Highly recommending Adrian Ziejewski!!Thankyou Adrian.
Mister Hashmi •32 years ago
I want to give a shout out at Shawn over at the service desk (I appolgize if I spelled the name wrong) but he is a very kind hearted gentleman. I brought my vehicle there and someone mistakenly locked my keys in their tool box and I had to come back home without my vehicle. But I must say, Shawn was very kind and I could tell he wanted to help me out, he gave me a discount from my payment and he found the keys for me first thing the following day and gave me a call back right away. Thanks!
William Kasicki
The dealer should inspect their trucks more thorough and not put a “sticker” on the window saying it’s been inspected, when within one week of buying the truck from them I found numerous repairs that I’ll have to make, that are going to cost big $. So disappointed, will not be buying again from this dealer.
Tony Montoya
When my Ford Escape needs regular maintenance, I take it to the Golf Mill Ford service department. They are the only ones I trust to take great care of my car with honesty and integrity. They are the best.
Luis Martinez
Decided to buy my Ford Explorer at Golf Mill Ford because of their huge inventory, I was greeted by Darwin at the front door, after going over some of my options and features I was looking for. Darwin seemed very experienced and did a great job in finding the right Explorer. Financing was easy. Love my Explorer
Burt Corona
The people at the Golf Mill Ford dealership have always given me that great Ford service in taking care of my cars. I always buy Ford and rely on their terrific service for maintenance and repairs.
Maksymilian K
Had to come in for 4 wheel alignment i had a bill From the service department work with super helpful and very friendly was willing to work with me on a problem i had going on and came to understanding on what had to be done will definitely be coming back thanks Bill awesome service
Gerald Cross
this is my 2nd new vehicle purchase at Golf Mill Ford….I cant say enough about the ease of doing business at this dealership. Professional, courteous, fair and precisely what you’d want from your next car buying experience. I highly recommend Golf Mill Ford in Niles. Ask for Omar C. in Sales!
Linda Brooks
Your Ford inventory was amazing, and we had a lot of Ford cars to choose from. We were finally able to decide to get a Ford Bronco for sale, and it was one of the best decisions that we’ve ever had!
Ryszard Kopiczko
Bought 4 cars and trucks for me and my family. Sebastian Ludzik is the guy to see. Will definitely continue my business at Golf Mill Ford.
Jakub Bloch
I recommend the seller Robert Zentek. Great contact with the buyer. He can find the perfect car for everyone!
Hanan Mohammad
I bought a car from this dealer. I worked with the sale representative Issac Moushi. He answered all my questions. He made sure I’m satisfied with my purchased . I’m really happy with the service there.
Roshan Master
We were very happy and satisfied with our experience at Golf Mill Ford. Our salesman, Saleem Malik was knowledgeable, attentive and accommodating to our needs. Wesley Polo was great in making financing go smooth and easy. All around great experience buying a car. Would highly recommend this dealership to everyone.
Kassam Master
We were very happy and satisfied with our experience at Golf Mill Ford. Our salesman, Saleem Malik was knowledgeable, attentive and accommodating to our needs. Wesley Polo was great in making financing go smooth and easy. All around great experience buying a car. Would highly recommend this dealership to everyone.
Dawn G
purchased a car, tire sensor light was on saleman said no big deal. went to get it looked at another ford dealer $150 bad sensor. I just wanted to be reimbursed for it. nope AS IS. just sad.
Rebecca Mason
The Ford Raptor for sale that you have was beautiful, and I couldn’t take my eyes off of it, so I decided to buy it! Your team in the Ford car dealership was very friendly and accommodating. Thank you, guys!
Jaime Perez
They were quick to sell us the car but if you need repairs good luck. We’ve had problems with our door sticking and they can’t figure out what’s be wrong so ignore my calls, when they finally call back The service manager Dean is rude and unprofessional. This is my 3rd car buying from them and never again!!! They lost me as a customer! Update: They finally took care of the problem with our door thanks to our great salesman Darwin!! I would rate Darwin a five but the whole situation could’ve been prevented.
Alan L
Don’t let all their awards fool you huge waste of time highly recommend going somewhere else.
Ok Flameup
My used Ford F150 was having a problem that none of the mechanics I went to could solve, but when I went to the mechanic at this Ford dealership, they fixed the problem in minutes!
Ashley Moss
The staff were friendly and helpful. Bought a car without the struggle
Toscano Gaines
We could not be more happier with this new truck we got. We had the opportunity to meet Mark who was amazing giving us all the details and doing everything he could do to make the process better. Thank you..!
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