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Heller Ford in El Paso, IL

Overall Rating 4.8 out of 5
152 Reviews   Write a Review
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Ford Dealer

700 W Main St, El Paso, IL 61738, United States
hellerford.com
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 +13095276050

Company description

Welcome to Heller Ford Sales | Ford Dealership in El Paso, IL

At Heller Ford Sales, we have the new and used Ford cars, SUVs and trucks you need. Visit our Illinois dealership for sales, service, financing & parts!

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All reviews:

 

Bob Petitt
Bought a 2013 Chevy Silverado from Cory. The best auto purchasing experience I have ever had bar none!! Cory was very personable, friendly and knowledgeable. Went to financing with Chris and the great experience continued. I took my 17 year old son and warned him sometimes buying a vehicle is not so pleasant and these guys made me swallow my words he had a blast!!! Hats off to Cory, Chris and the Heller family a amazingly ran dealership with great people who work there. Highly recommend these people and I am definitely a customer for Life.
Scott Weyant
Recently purchased a 2021 F250 Lariat and Heller definitely had the best deal around of all dealers on trade value, etc. A better orientation of the vehicle at delivery and shown around the rest of the service/parts department at the dealership would have been nice in case I had other questions or wanted more accessories. The people were all great and made the process very quick and efficient which was great however.
Steve Yero
Just wanted to say we had a great experience with purchasing a new vehicle from Heller Ford in El Paso. I had an idea before hand what a good price would be before we got there, and I was surprised the first and only quote, was lower then expected, and no haggling was needed. Great trade-in value and finance department was great to work with. No reason not to come back for the next one.
John Russell Schindler
Recent completed an out of state purchase through Heller and they were great to work with. John in sales was super responsive, easy to communicate with and even came in after hours to help load my truck up with the shipper. Five star service and made buying sight unseen from a distance worth it! Truck arrived as advertised and I couldn’t be happier!
Robert Borchers
We purchased a 2020 Explorer from Heller Ford on April 7th. Tyler Wright was our salesman and he did an outstanding job providing information on the 2020 Explorer inventory and providing pictures of the vehicles we were interested in buying. Tyler also used the pictures we sent of our trade-in to get the best price possible. It was a 4.5 hour drive to the dealership and Tyler was immediately available to help facilitate a smooth buying experience. We arrived at the dealership at 2:30PM and were driving out of the dealership with our Explorer in less than three hours. Outstanding service!!
Andrew Coers
I recently bought a 2021 F250 XLT from Seth Steidinger at Heller Ford. I had a great experience as I showed up and he got right to work. First I told him what I was interested in and we drove out to the truck because it was a cold day. Truck was covered in snow but we both got the truck cleaned off and warmed up. We took it for a drive and he went over many of the options. I was sold at that point. Also it was great to hear Seth’s uncle was a past coworker of mine, so it turned into a great connection with him. I highly recommend going to Seth for a vehicle as he will be great to you and treat you like you’re family. Thank You Seth and Thank You to the Heller Team.
Mike D
We originally went in to look at a different truck and left with the exact truck we needed. This all started with a request for information on a 2012 F-250 we saw on the website. Gave our information and immediately got a call from Rich Tom. First thought is here we go again. Not going to have it or some other issue. Nope…Rich went out of his way to get us several pictures. We pointed out our concerns and he made sure to address them in the photos. We at first decided that this was not the truck for us, but the service from Rich was so amazing we figured maybe he could be our contact for finding something in the future. I should mention we are driving two hours to gamble on a salesman. After being disappointed because the truck was just not for us we are chatting on the way out and he thinks of another truck worth looking at. 2014 F-250 and he is literally running around helping a half a dozen people while smiling and providing all of his customers an amazing experience. Needless to say we left with the exact truck we wanted and all because he really wanted to help whether we bought that day or a year from now. Best car sales experience we have ever had!!! Thank you Rich!
Sarah Caunter
We purchased a 2020 Ford Explorer ST from Heller Ford and within 6 weeks the panoramic roof was leaking. We took it in for service and received a 3 different loaner vehicles (one of which wouldn’t start 2 days after and left us stranded). They had our vehicle for service for over 4 weeks with minimal communication unless we called them for updates. The updates we did receive were on the wrong vehicle. Once we finally received our vehicle back the shade for the panoramic roof was not installed correctly and we now have to take our car in for service yet again. We tried to work with the director of operations for service and are still not receiving any hope to end this nightmare. Would not recommend using this dealership.
Kaley Cushman
I worked with Noah at Heller Ford for the 2nd time and both experiences were great! I was unsure about what vehicle I wanted and they helped me make that decision more clear with their knowledge and patience. I highly recommend heller Ford for buying your next car!
Daryle Wengerd
Very impressed with the salesmen. Bought a new car from here and will not be going elsewhere again! Thanks so much!
Jim Hofer
This was my first purchase from Heller Ford. My wife and I were treated well and Tyler Wright did an excellent job. He listened to what we wanted and found the exact vehicle we described. Not pushy just good salesmanship. We have already informed our friends and will be back.
Jennifer Claucherty
We LOVE our new truck from Heller! We keep finding new and unexpected goodies and gadgets we didn’t expect. Our salesman who sold us the truck, Pete, was excellent, as was the salesman who helped me prepare for our appointment (so sorry you had to leave that day Brandon!). We’ll be back!
Steve Brown
John Brown (no relationship) was our salesperson. John was fantastic and deserves a shot at selling us our next car too. I would definitely recommend him to family and friends. Between John, the rest of the staff, and the overall experience, i would summarize as 1. outstanding selection of vehicles and they do a great job of narrowing down the huge offering to the ones that best meet your needs…otherwise it could be overwhelming to many customers. 2. great deals. very sharp pricing. 3. no pressure sales tactics, no games 4. its easy to understand that they really really want your business 5. have demonstrated after the sale they want to make sure you are happy with your purchase.
Dave Smith
Excellent customer service purchasing our 2020 Fusion. Jeff Moline did a great job taking care of us Thanks
Rance Fouts
I went to Heller & worked with Monte Gregory. Awesome guy & prefect experience. Fast, friendly, no pressure experience. I couldn’t have asked for a better outcome! Look up Monte you won’t be disappointed!!!
Kathy Gumbel
We have bought two trucks from Heller Ford in ElPaso and they have always been fair and easy to work with, without a lot of high pressure techniques etc. it has been much easier buying from them, than other places we have had bad experiences. Our Sales person was Cory and he was very patient and didn’t pressure us even when we took a few days to decide on what we wanted.
David Nash
Arrived at dealership and was greeted by Noah. Great Person and eager to help out. I had found a 2021 F150 Lariat that I was interested in. Turned out it just had to much blue in it. Wanted grey. He found a Platinum and made us what I thought was a good deal. No high pressure sales pitch and a no haggle price. Just my type of dealership. Very satisfied.
Candace Davis
Mike Bigger with Heller Ford has been great to deal with. We have bought two vehicles from him and will continue to do business with him. Heller makes the purchase process extremely easy which matters when you’re driving over 4 hours to buy a vehicle.
David Moore
Very friendly and helpful. Talked with my sales rep on the phone. By the time I got to the dealership I was in and out 30 minutes with a new truck. I will definitely do business with them again and I would highly recommend the short drive.
Ermina Mujke
So happy with my purchase at Heller Ford. Saw the car online and got into contact with someone via chat right away. Jim got into contact with me and since the car was in high demand we placed a deposit. We live 3 hours away so we could not get in to see the car. Jim inspected the car for us, sent us photos and videos and everything was just as he explained. We did all the paperwork over the phone and just had to sign when we got there making our transaction a breeze. 10/10 recommend. Thank you Jim and Cody! The car is beautiful.
Beth R
I had the best experience with Heller Ford. I drove two hours because their website had the best inventory with the greatest deals. It didn’t take long to find the vehicle that I needed with an affordable price. My salesman, Jeff Moline, was the best and the finance department worked hard to find me the best deal. I highly recommend this dealership!
Rachel Schappaugh
I can’t say enough about our experience with Heller Ford in El Paso. We talked with Kris in Financing and he got us the best deal with the best rate on the first try. My family and I didn’t spend hours wasted in the dealership trying to make this deal work. We then worked with John in sales, super helpful and very knowledgeable about what we talked about with Kris and how this was suppose to go. After we worked with John, we then went and signed all of all paper work with Andy in Financing. Once again, very smooth, everything was ready to go and again didn’t spend hours sitting in the dealership. They even brought our vehicle from another dealership to make sure we didn’t have to drive any further to get the vehicle we wanted. Kris, John and Andy thank you all so much again for going above and beyond to help us!!
Kristina Solomon
I have never had a more pleasant, stress-free vehicle buying experience! We live out of state and we were able to trade our vehicle in towards a new 2020 F150 SuperCrew without having to drive there. Monte was fantastic to work with, great communication, fair trade-in value and they delivered the truck to us for a small fee but totally worth it. Highly recommend!!!
Jaws
Was looking for a newer model, used Yukon for awhile. Found what I wanted online here at Heller Ford in Illinois. I live in Michigan and was very reluctant to buy something online without seeing it in person. Gave it a whirl with Cory who took a video around the video and then emailed it to me. After some thought, went through the process and had it delivered in Michigan. Communication and response to emails/questions was great. Would definitely recommend them.
William Archer
My wife and I drove up from north Texas to make a trade for the exact Explorer ST we wanted. I called the dealership this past Tuesday. Then by Friday we were headed to the dealership. Crazy? No LOL it was that good of a deal!!! Raef, our sales rep, made this entire process the easiest car buying process my wife and I have ever been through! Kris, our finance representative ensured we had the best deal possible. Everything but signing papers was done over the phone. They gave us a very good deal on our trade and we could not pass up this AMAZING Explorer ST!!! If you are in the market for a Car, Truck or SUV, no matter what state you are from, call Heller Ford, they will definitely take care of you and your family just as they have mine! Wonderful people!!! Honestly could not have asked for a better team of good, honest, people that will take care of you like family!!!
Gary Coulter
This was the best car buying experience we have had in our history. The sales rep and financial person couldn’t have been nicer for us to get through the process. We really enjoyed not being mulled by salespersons on the lot.
Rebecca morning Ellis
I did all my shopping on-line and Heller Ford had the best vehicle at the best price within 500 miles of where I live. I was able to complete the entire transaction by phone, e-mail, mail and with the comfort that I was dealing with a Ford authorized dealer. Jason Lyczak helped me through the entire process seamlessly. He sent pictures, answered my questions professionally and promptly, checked in and updated me on each step of the purchase up to the day it was delivered to my door and after. If you know what kind of vehicle you want this is the place to purchase your car or truck. Thanks again Jason & Heller Ford.
Angelena Rallis
I have never had such a great experience purchasing a car in my life time. Raef was awesome at assisting me every step of the way and Cody made the financing a breeze. I have already given Heller Ford and Raef’s information to family members. Even though the drive was long it was well worth the ride.
Donnie Frels
Never did I think I would buy a vehicle out of state, online but found exactly what I wanted at Heller, and even with the delivery charge to Texas, was cheaper. I worked with Austin (sales) and Cody (finance) and could not have been more pleased. They answered all my questions and the process went smooth and easy. Very pleased. Good work guys!
Gunner Conrad
I recently bought a Truck from Heller Ford. I knew exactly what I wanted and couldn’t find it anywhere. I finally found what I wanted at Heller Ford. I live 6 hours from the dealership so they allowed me to put a deposit down on the vehicle so they could hold it for me. I’ve never bought a vehicle from out of state but they made it easier than buying one in my home town. My salesman was Raef, he was great. I asked all my questions via text and phone calls and I was never waiting around for a response. He was always getting right back with me. I dealt with Kris for the finance portion of the deal. When I say he made it a breeze, I mean it literally couldn’t have been any easier. I bought my truck on New Year’s Eve 6 hours from home, so he knew I was in a hurry. He had all of the paperwork ready and I was in and out of his office in 15 min max. I also had a trade in and was able to get my trade in Value over the phone along with sending some pictures. I highly recommend Heller Ford, and I will be going back even if it is 6 hours from me.
Max Grant
Best truck buying experience we have ever had! Ross was wonderful to work with. The trade in value they gave us was better than anyone else and the price on the truck we purchases was great! Highly recommend this dealership and Ross!
Ivan Madrigal
Wow talk about white glove service. They delivered my used 2020 Ford Explorer ST that looked and smelled like it rolled off the manufacturing line. It was mint. They drove it themselves 6.5 hours and didn’t even put it on one of those giant car haulers. Totally impressed. Cody in Finance is no pressure and very helpful. Got me an amazing service contract. Cory is awesome in sales. Thank you guys for my incredible Explorer ST.
Erin Lakamp
Mike and Jason handled unforeseen issues with my car very well. I appreciated Jason calling me and keeping me updated during the whole process. Mike handled the situation with professionalism. I am grateful I bought my car from genuine people that helped me through the process.
Chris Chestney
You won’t find a better vehicle buying experience anywhere else!!! The Heller team will give you the best deal around with the nicest people in the business. Thank you Tyler Wright and Mike Gannon!!!
RJ
One of the best experiences I ever had buying a vehicle. Ross and staff were excellent and I will be telling family and friends about Heller Ford.
Joseph Scott Taylor
My first experience with Heller Ford, and it was a great one. I love my new F150. I worked with Jeff Moline in sales and Andy in the Finance office. They did a fantastic job taking care of us. I live 6 hours away and was hesitant to purchase without seeing it and driving it first hand; however, the Professionalism, Courtesy, and Patience won me over. I am thankful I proceeded forward with purchasing from Heller. Despite the distance, Heller Ford will be a very strong consideration next time I am in the market. I would recommend Jeff to anyone – he was very attentive, professional and considerate.
Amber Benigno
My husband and I highly recommend Heller Ford in El Paso. Ask for Jason Lyczak. Jason was great to work with. Financing department was friendly, no stress whatsoever with the purchase. It was a great experience. We couldn’t more happy and pleased!
Justin Ferrell
I typically use my commercial Ford guy in Indiana but with inventory low I called about 30 dealerships all with terrible customer service. I got ahold of Cody at Heller Ford and he made it super simple. Showed up with a check 30 minutes later I’m on the road with a washed vehicle and a full tank. I will be a returning customer.
Ronnie Cooper
This is the only place I go for a new car and for general service. Always 5 stars and if you don’t feel that, say something. John Brown as a salesman is the go to guy, but confident in management and ownership will ensure they are listening to you as a customer and are going to offer one of the best deals out there. Long term committed customer.
Billie Stokowski
Very polite.. shared everything they were doing to my car… wanted to no if I had any question…. just all around very thorough…
Mark Redden
Worked with Monte Gregory to purchase a 2020 Ford Fusion SE. Monte was very easy to work with and provided excellent customer care by filling up the tank with gas before I picked it up and by picking up half the cost of window deflectors. I live 25 miles away from the dealership so I called about the internet pricing on Heller’s website before making the trip to make sure there were no hidden fees. Monte provide open and honest communication about all additional fees (tax, title, and doc fees) and what he told me is what I paid. Thanks Monte!!
phyllis krippel
We had a wonderful experience buying our new F-150 pick-up truck. Our salesman Raef did an excellent job of answering any questions we had and making sure we were totally satisfied with our purchase before we walked out the door. We will continue to shop for our vehicle needs at Hellers!
jeff enderli
I had a really good experience and was not pushed at all into a purchase. Ross Ketchum was my salesman and he was friendly and easy to deal with.
Bill Hare
I love Heller Ford . My wife and I have bought or leased 5 Vehicles there. I will never buy anywhere else. Best dealer in Illinois
Curtis Simpson
Tyler Wright was super helpful and easy to work with. The entire trade and purchase process was excellent. When I went in, I wasn’t sure exactly what I wanted. They helped me narrow the field from their large inventory and found something that was perfect for me. Their pricing was excellent and they were very fair with trade-in allowances. I was very pleased with the entire process and their excellent customer service. They have gained a loyal customer.
Deborah S.
Great, helpful salesman, Mike! Will be back for my car in 2 years! We love the new truck. Beautiful Blue Jean metallic.
Susan Jones
Had a wonderful experience!!! Purchased a vehicle at a fair price that will provide safe reliable transportation for my family for many years to come. Highly recommend sales representative, John Brown.
Matt Sells
I came to heller looking for a tremor f250 and when I got there I drove the lot for 10 minutes looking for the truck with no luck. But pulling up to the building there it was. The truck I drove a hour and a half for sold but thats life and while driving the lot my wife found one that she loved as well. So I went inside and not having a salesman i was not sure but Cory helped me get the truck we wanted and the deal we wanted super easy and great experience I would recommend everyone that is looking go talk to Cory for your new or used car.
Lynn Nelson
Excellent experience. I highly recommend Heller Ford!
Brad Sturgeon
I spent a week running around to multiple dealers looking at the few trucks on each of their lot and then found Heller Ford. Huge (~300) number of vehicles to choose from…sat with salesman (Jeff) for a couple hours finding the exact truck i wanted and drove one home that day. Very happy with the overall experience.
John Gottlob
Excellent service. Happy with purchase carried out entirely on phone resulting in great car delivered to my house. Kudos to John Brown and Cody as I am notoriously hard to reach. And very much appreciate Neil Heller checking in.
Tod DeSonia
This was by far the easiest transaction we’ve ever had after buying many trucks this is by far the easiest and truly hassle-free place to do business with the salesperson went outside and Personally washed all the windows inside and out himself and insured everything was clean on the inside I would recommend this place to anyone looking for a new vehicle at a great price the people here beat everybody else’s pricing and believe me I did my research and I checked around about five other places and these people gave me the best price right off the get-go and were a pleasure to do business with I recommend them to everyone and I’d like to thank you for a job well done keep up the good work
Randy Isham
If your looking for a new or used vehicle, this is the place to go to ! Great customer service, and very friendly place!
Cindy Holliday
John Brown was our salesman. He was very knowledgeable, listened to what we wanted, professional & straight forward. After we reached a deal, he went above & beyond to accommodate.
Felicia Parrott
They were excellent! Went there to look at a truck, when the salesman saw the rust that was on it, he pulled together a few other options with my wants and needs in mind. 1 was the perfect truck! Ask for Pete Oldham!!
Brandon Burget
This is my first time buying a vehicle from Heller Ford, when you go to buy a vehicle here ask for Pete Oldham, he is the easiest going salesman I have ever met. He is none pushy and very knowledgeable about several vehicles. Adam in finance is awesome too, this is the very first time I have ever bought a vehicle and haven’t had the extended warranty shoved down my throat, he simply ask if you want it and if not you move on. All I have to say is this is the easiest and pain free way to buy a vehicle. I will definitely buy the rest of my cars at Heller.
Reny Benyamin
Second purchase from Heller Ford. The General Sales Manager Greg is super friendly and works with you. He treats you like a friend not a customer. Ask for Greg on your next car and you will not be disappointed. Thanks again Greg love my F250.
Adam Jenkins
Absolute best experience I’ve had purchasing a vehicle. This is the best place in Illinois to buy! Mike came in on his day off to make sure I got my truck and everyone else that I spoke with were super friendly and answered any question with ease. 5/5 stars.
Kelsey Miller
We had the pleasure of working with John Brown and Kris Born and the experience was exceptional. We live in STL and found some of the best deals at Heller Ford so we made the 3 hour drive up. We had a lease trade in and wanted to purchase a vehicle and they made the entire process so seamless. They are super knowledge and very friendly. We would highly recommend Heller Ford to anyone looking!
Gay Boy
“From the dust emerges a truck that’ll make the ground quake. The new 2021 Ford F-150 Tremor® builds on the tough, towing and payload that is F-150 and takes it off road. Use every inch of its upgraded architecture– a higher ride height, one-inch wider stance and 18″” Dark Anodized-painted aluminum wheels with 33″” all-terrain tires – to make the natural world submit. And to help you command this beast, the determined exterior with a unique hood and grille is backed by capable mechanics, available Trail 1-Pedal Drive, * Trail Control™ and Trail Turn Assist, plus monotube front and twin-tube rear shocks.”
Andrew Gardieff
Just bought a new 2020 F250 truck from out of state. Heller Ford had the best price and great selection of vehicles. If your looking for you next vehicle give Ross a call. He has great customer service, very knowledgeable, quick to respond and works with you through the entire process. Great experience with Heller Ford!
Raymond Sharrow
Traveled from Louisiana to Heller Ford, they had the best prices on the F250 that i could find. When you get there ask for Brandon. they are the best at what they do. When they tell you they will get it done they get it done and they make sure that you don’t leave the dealership unless you are happy. Great place to buy a vehicle.
Jerry Parr
My first experience with Heller Ford, and it was an awesome experience. I love the 2018 F-350 Super Duty Lariat we purchased. I worked with Jeff Moline in sales and Andy in the Finance office. They did a fantastic job taking care of us and reducing the time it took at the dealership to complete the sale. I would recommend Jeff to anyone – he was very professional and always returned communications quickly. I was not in a hurry for the vehicle so Heller took the time to complete the 5th wheel prep, detailing and general quality checks. The pricing was very competitive reducing the need for long negotiations. Highly recommend Heller Ford for your new or used vehicle needs.
Matt Carter
I had an excellent experience at Heller. They notified me immediately when the vehicle I was interested in was available (originally pending sale when I inquired). They had it ready for me to test drive when I showed up. When I ultimately made the decision to purchase, the process was fast and smooth. I now own my dream truck and it was definitely worth the drive! Update: If I could give 10 stars I would. While enjoying my dream truck I did unfortunately have a headlight go out. Understandable with a used truck with 75k miles, some things go wrong. Luckily it was under warranty and Heller was easy to deal with to get it repaired. Unfortunately this was during the polar vortex and the massive snowfall coupled with icy conditions led to one of my flares getting damaged by a snow pusher. The team took great care of me and had the new part ordered immediately and it was on the way already when I was notified of the news. They made the repair quickly, while following some specific requirements I had regarding the paint. When it was all said and done Ryan even had the truck delivered to me in Peoria which was a huge convenience for me. A business owner myself, I know that you can learn a whole lot more about a business when things go wrong than during a standard customer experience. The way this situation was handled was world class and I cannot thank Ryan and the team at Heller enough for continuing to support me in my ownership experience.
Herb Flesher
Hellers were great, Cory Bellot really took good care of us. Everyone was curtious and friendly. Best deal also.
DANIEL WOODALL
If your looking for a vehicle and your out of state Heller is the way to go. Austin and Kris were the best. I had my truck delivered 300miles less than 24 hours from when the deal was done. The truck was exactly how it was portrayed and I was given as many photos as I wanted. I searched for months for the exact truck I wanted and Heller had it for the best price within 500 miles of my house. My next truck or car will come from Heller even though I’m 300 miles away.
Chris R
“I have had nothing but extremely positive experiences with Heller Ford (and Heller Ram/Jeep). From the search for and purchase of our vehicle(s) to the servicing and care of each, they have been consistently extraordinary. In addition to how positive we feel about Heller as a business, I’d also like to give a shout out for Sales Manager, Mike Gannon. Over 10 plus years, I’ve lost track of how many vehicles we’ve purchased from from Mike. Additionally, we have referred a number of work colleagues, friends, and family to him; all with the same reaction: “”Thank you for sending us to Mike!””. Mike Gannon being in a leadership role with Heller speaks volumes of how they run their business: have leaders with integrity, humility, and a customer-centric focus set the tone and pace of the organization, and everything else will take care of itself.”
Garris Spaccamonti
“Buyer Beware! Horrible experience!! Price Gouging!! Sales person Monte and Mike Gannon are a very very bad team of unprofessional “” Car Salesmen”” They oficially put the title “” Used Car Salesman” in perspective. I had a deal in writing for a price on a vehichle and ran my credit to start the process in buying a new Ford F 250. After the lowball Trade in pricing Monte and i and the manager said it would be in my best interest to trade in somewhere else and purchase the pick up through them as it woud be “” best of both worlds”” . I found someone who offered more for my trade in and told Monte to move my deal forward. After his multiple excuses of being busy, he finally was willing to run actual numbers today. New paper work came in an they raised the price and stood by it and said there was nothing they could do. I simply asked them to honor the original deal. Mike Gannon said the owner of Heller Ford stood by this decision as well. All i was asking is they stand by the deal they had in writing or at least offer some type of negotiation…”
Ann Frederick
This is a very helpful dealership. They make every effort to find the car you want in your price range and make the car buying experience easy.
Hey I’m Neato
I would say good morning to yall but on a good morning I’d be trucking with my F150. I love this place so much. Whenever I go there I get a rush of euphoria and start jumping and screaming like a 5 year old girl. I was born here, I live here, and I will die here. Happy trucking yall!
Built Wright
“Buyer Beware! Horrible experience!! Price Gouging!! Sales person Monte and Mike Gannon are a very very bad team of unprofessional “” Car Salesmen”” They oficially put the title “” Used Car Salesman” in perspective. I had a deal in writing for a price on a vehichle and ran my credit to start the process in buying a new Ford F 250. After the lowball Trade in pricing Monte, I and the manager said it would be in my best interest to trade in somewhere else and purchase the pick up through them as it woud be “” best of both worlds”” . Monte also said give me a day or two and he would run some ideas to his other managers. I remeber this good old game as i used to work in the car industry. Drink some coffee and act like you are working on a deal… but i though maybe Mnte and the Heller team could be different… after no luck…. I found someone who offered more for my trade in and told Monte to move my deal forward without the trade. After his multiple excuses of being busy, he finally was willing to run actual numbers today. New paper work came in an they raised the price and stood by it and said there was nothing they could do. I simply asked them to honor the original deal. Mike Gannon said the owner of Heller Ford stood by this decision as well. All i was asking is they stand by the deal they had in writing or at least offer some type of negotiation…”
Reid Bressner
I bought a new truck about a month ago. This was my first experience with Heller’s, but probably my 10th+ time dealing with Mike Gannon. Whenever I am shopping for a vehicle I always contact Mike along with a couple other people I trust. Mike has never let me down. He is as genuine and honest as they come. I have asked a lot of him in the past (especially some last minute vehicles I needed as well as repairs on things I didn’t notice for a couple months) and he has always gone above and beyond to make sure I am happy which is why I keep going back to him. I don’t know a lot about Heller’s, but I can say that if they are good enough for Mike Gannon they are good enough for me. I will definitely shop here again and will recommend friends/family as well. Thanks again Mike!
Kristi Burke
Best car shopping experience to date! James Fike was so helpful and went over and above with helping me with the purchase of my truck. Fair pricing and trade in value. I would definitely come back for future purchases.
Bob W.
A no hassle dealership. Ross Ketcham was our salesman. He explained that to hold the car until the weekend we had to put down a refundable $500. After test driving it, we decided to take the car the following weekend. This way they had time to go through the car and detail it. Everything was complete as Ross promised. Three days after owning the car the battery was dead. Luckily it was in my garage. I had the battery load tested and it failed. I texted Ross to let him know that I had to purchase a new battery. He asked me to send a copy of the receipt and Heller Ford reimbursed me for the cost of the battery. Outstanding customer service! Thank you Ross.
Jake Ferina
Easiest buying experience ever! Purchased car online and it was delivered to my door.
Maddy G
I recommend Heller Ford 100%. This was probably my best buying experience, and they have become my official dealership for future car buys. Raef was amazing to work with on helping me find a vehicle that I could afford. Before Heller Ford, I had gone to a few other dealerships that made me lose any hope in having the chance to possibly buy a vehicle at this time, but Raef was confident that they would find me something to walk out with. Now, thanks to Heller Ford, I’m an official car owner!!
Tim Harvey
We love buying through Heller Ford. We have bought three cars so far and plan to continue to use Heller Ford in the future for our transportation needs. Cory Bellot makes the the buying process easy and listens to what your wants and need. I highly recommend Heller Ford. The experience from test driving to signing papers and leaving the lot is a painless experience.
Brad Zimmerman
What a wonderful experience!! There was no pressure. They didn’t push more expensive trucks that I didn’t need. In fact they did the opposite. They asked how I would be using the truck, and then let me know all the features and capabilities of each model so I could make a more educated decision. It turns out that the newer F-150 pulling power is more than enough for hauling hay and cattle.
Bryan Fruchtl
Top notch dealership and Mike Gannon made the sales process so easy! Buying a vehicle here was easy and quick. Vehicle was ready when I arrived so I didn’t have to wait. The whole process made it worth the drive. Thanks Mike and heller!
Lisa Lawrence-Stone
Heller Ford has been a truly exceptional dealership. This is the 3rd vehicle we’ve purchased from them. I started emailing Mike Gannon a little more than a week ago and I picked up my new Explorer yesterday. We did almost the entire transaction via email. When I picked up my new Explorer, I was in and out in an hour and 5 minutes and a big portion of that was him sitting in the vehicle explaining all the new features. Heller Ford truly takes the stress out of car buying and it was all about me, my needs and and how to customize for my wants. Thank you Mike Gannon and the entire Heller Ford Team!
Karen Townsend
I talked with Kye, from Pontiac, more than several times on the phone. He was very patient, and as I was confused as to the exact whereabouts of the four MKC’s that were on Heller property, he offered to drive one over from El Paso to Pontiac. The one that he had on his lot was black which was a color I did not want. He told me the two white ones were at El Paso. He spent so much time on the phone with me that I did not want him to go to anymore trouble, therefore we would go right to El Paso. He sounded disappointed but was very encouraging, and said the company wanted to do everything they could to put me in the car I really wanted. We went to El Paso, where Brandon Rixstine was very knowledgeable, and really listened to what I wanted in a vehicle, and brought to the door two MKC’s. The weather was awful, ice, low temperatures etc and I really wanted to get on the road to return home, a 90 minute drive. The two were both beautiful, the older one was a bit more “used” on the interior but the price reflected that fact. Then, it happened. I got in the newer MKC, and instantly felt “at home”. It was mine. We came to an agreement, re: price. Husband and I went back a few days later to finish the transaction. Andy Maisonneuve made the process seamless. Here was the clincher and why I love the car, the company and the transaction: the car is sooo easy to learn, like falling off a log. But the thing I went away with was a feeling of gratification: I got what I paid for, service was wonderful, and everyone I dealt with knew when I was ‘done’ talking. Except for not knowing how to turn the car on. You need to ask Brandon about that. Anyway: “ Mary Todd” is mine and I couldn’t be happier! And sorry for Kye….
jseiver
Mike Bigger is an excellent person to work with at Heller Ford. I like the fact that there were no problems, no surprises, and everything in our transactions went very smooth. I am very happy with my purchase and selection of vehicle and dealer.
Jacob Keller
Great people here. Ross made buying my car quick, easy and stress free. Got me out of there with the perfect vehicle at a good rate for my situation. Would definitely recommend heller Ford if you are in the market for a new vehicle
Pat Cady
An incredible selection of trucks with prices for below the competition. It was worth the 3 1/2 hour drive to get my truck from Heller Ford in El Paso
Jamie Weckel
I had a great buying experience at Heller Ford in El Paso Illinois last week. I was shopping for a newer Ford F-150 and got in touch with Jim Fike in Sales. Since I was shopping from 2 hours away I had many questions for Jim about availability, options, condition, etc. Communication was very prompt, honest and accurate. The selection and pricing at Heller Ford is the best I could find within 2 hours of my home in Davenport Iowa. If you are car or truck shopping contact Jim at Heller and get what you want. Thanks for the deal I’m super happy with my ‘18 Ford F-150.
Oberbroeckling Family
Ross was great to deal with! Found the car we wanted and was quick to take care of any issues we pointed out. Deal was easy. Not a lot of back and forth.
Leo Kogler
This was my best experience purchasing a new vehicle, and the best part – I never had to leave my house. Texting Monte was an easy process and purchasing was even easier. They drove my vehicle over 2 hours to my house and the delivery folks were really nice!
KEYUR PATEL
One of best Ford dealership in MIDWEST. I wish I can give you more then 5 stars! JOHN BROWN is my GEM. I did my homework online and know which car I want. I just walking and found JOHN as my sale rep. He was very polite and answer all question in timely fashion. He even came out and showed us all features that car has. He even give us quick tour of facility and showed us all department for future use. He made our process very quick and pleasant. He is definitely our NEW FORD GUY!
Hail Automotive
Performed a new vehicle inspection for a mutual customer whom had purchased an excellent vehicle from John Brown. Would highly recommend.
Jeff Grant
Great experience ! Unbelievable price on my new truck and trade-in. Ross was great to work with.
Vickie Olson
This is my 3 vehicle we have purchased in the past 6 months. My husband loves his truck our daughter loves her Jeep and the latest is the purchase of my Jeep that I love. Austin Jimenez is the salesman I would recommend asking for, he truly is a very helpful person from Heller Ford.
Sarah Stark
This is the second time I have personally dealt with Heller and Mike G. specifically. I couldn’t be happier and will definitely be back when ready to trade in again. Mike made the process so easy I couldn’t imagine what he could have done to make me happier. Love the fact that I can tell him exactly what i am looking for and the price range and within a few weeks the deal is done and I am out the door smiling!
Annie Copper
Raef Friedericks was a big help to quickly identify features that he knew I would prefer and then showed me vehicles that fit my needs. He was kind, curteous, and always available for questions. He completely put me at ease.
Kelly Christensen
I couldn’t have asked for a better experience with Heller Ford! Everyone was fantastic! Thank you Heller Ford for making me feel comfortable and confident with my decision to buy my 2020 Explorer! A special thanks to Mike Masterson for walking me through the whole process! Mike treated me like a friend and not just a customer!
Larry Andereck
My wife and I had been car shopping for a few weeks and it was not going well at all. We were on a time crunch due to losing our Taurus to a total loss hail damage claim. We were working with a dealer we ended up basically wasting 3 days of our lives when the salesman ghosted us after taking multiple test drives at his dealership. I told my wife that I’m done, I took a chance and called Heller Ford and we were not disappointed. I will tell you my wife hates dealing with car dealerships, truly hates the whole experience, that was until we dealt with Heller Ford. They actually listened to what we needed and went to work to find us what we wanted, not what they thought we needed or that would work within our budget. They looked for and found vehicles that fit exactly what we wanted. They made this bad experience at the other dealership into a pleasant stress free time. We can’t thank them enough! We are excited to pick our vehicle up, it should be ready for us in a day! Outstanding dealership! Can’t say enough about our experience!
Silas Parker
DJ was a great guy to work with. He gave me the details over the phone and through email for the truck we were interested in. We were looking to negotiate remotely, and only come into the dealership if we could arrange the sale beforehand. We knew what type of truck we wanted and just wanted to know what kind of arrangement we could get through Heller. DJ promptly communicated the details and didn’t try to force an agenda on us. We feel we got a fair deal. When we drove to Heller to sign paperwork and pick up our truck, I noticed something I didn’t approve of with the truck and DJ swapped us to an identical truck without any hesitation. Another thing I noticed is their vast inventory, they have high end stuff as well as more basic models so there is a good chance you may find the vehicle you’re looking for, especially in Ford trucks. I know this is a huge dealership, but they didn’t treat us as though we owed our business to them, they treated us like they wanted to earn our business and give us a fair experience. The business manager we worked with, Josh, was just as knowledgeable and easy to get along with as DJ. I highly recommend anybody who is in the market for a Ford truck and is within driving distance of Heller, at least give them a chance to earn your business. We honestly do not have any bad feedback to leave here, only positive. Work with DJ, he is a fair guy, very humble and wants to help.
Michael Filippini
Very professional, great price. Raef our salesman was outstanding during the entire process. I would definitely recommend this dealership to anyone.
Mrs Stewart 14
Very disappointed with what we encountered with this highly recommended company. Been a loyal customer for years and on January 9th 2021 we took our truck in to have oil changed in quick lane. Left right after done and headed to Bloomington. Noticed the truck losing power. Pulled into gas station and engine was smoking and oil pouring out bottom. Called and they did come right away to help but refused to pay for new motor cause they said they put new oil in it and should be fine. I refused to drive it cause I didnt feel safe in it or taking my grandkids in it. I felt forced to buy new vehicle and of course my payment went up cause I hadn’t had my truck a year yet. They low balled me on my truck cause they knew what happened to it so I feel like they did nothing to help me and gave me an excuse why it happened. Felt like nobody cared and they just thought of the mighty dollar!! Very very disappointed and would not recommend going there!!
Theresa Erxleben
My experience with Heller Ford was awesome!!! I have purchased 3 vehicles already and Ron Kizer is the best!!!!! He is a great friend and was very supportive when my husband died over 4 years ago. He has never steered me wrong and after purchasing my 2020 Ford Eco Sport, I know he helped me make the right decision!!! I am so glad I went to Heller Ford!!!
Don Rose
Holidy weekend and a trip to visit birthday grandchildren… But NO the battery indicater comes on and low voltage… We were worried we were going to get stranded. Arriving afternoon on a holiday weekend figuring we were stuck, but a very personable Allison Carr went back into the shop on our behalf. Mechanic said it was intermittent and we should be able to get to our destination, but if we want to stay til Sat they could get the part and make repairs…. Yea I’d buy my next vehicle in such friendly establishment
Jacob Shepard
First of all, Mike Bigger is the best salesman out there. He is the only one I will work with. As far as my time at Heller’s, the process was painless. Heller’s inventory is outstanding. They can find something for everybody. Everyone was friendly. The facility is clean. It is not worth going anywhere else.
Rob Lipic
Sales Manager Mike Gannon is A+++++. I purchased my last truck from Mike and I will definitely buy my next vehicle from him. He is hard working, fair, straight-forward, honest and attentive to his customers needs. First class salesman and an overall really nice guy.
Sean Conard
The entire Heller Team was fantastic to work with. Thank you Jason for all of your effort and patience in working with me to get my F-150 spec’d out exactly how I wanted it. In addition, the extra attention you displayed to ensure I was updated along the way during the build and purchase process was truly appreciated!
Becki Webb
By far the best dealership I have had the pleasure working with. We drove 1.5 hours to buy my new Edge and I would do it again. Seth was the best salesman and was very knowledgeable. Hats off to Heller Ford and their team.
Michael Hart
5 stars just doesn’t seem like enough. Found a used truck that was exactly what I was looking for so I called and talked with Monte. They held the truck as I couldn’t get there right away. So today I drove 150 miles down to El Paso And bought it. Both Monte and Chris were fantastic to deal with. It was easy, quick and an enjoyable experience! Afterward I even interrupted the owner Neil to say thanks for hiring such great people. An old school values dealership! And even though it’s a long way from home, I’ll be back for sure. Extremely recommended!
Bobby Poncsak
Shopped around for a few weeks & everything I wanted was overpriced. Found Heller on Cars.com. Got ahold of Seth. Great guy, doesn’t just try to sell you a car. He finds what you’re looking for. That he did. ‘18 F150. Cody, even got me with Ford Credit when other dealers told me to pound sand. To Seth & Cody, thanks a ton. Customer & referrals for life. Bobby
Drew Burmeister
Heller had the truck I wanted but they were 150ish miles away. They worked with me over the phone, they were not pushy, gave me a great price, got me a great finance rate, and delivered the car to my front door. Great people, I will continue to use them in the future.
Colton Scott
Our family has bought 5 cars from Heller Ford in El Paso, IL and every time we have worked with Mike Gannon. He is top notch when it comes to car sales. Never one time have we felt pressured to buy a vehicle from him or any other employee. I highly recommend Heller Ford when purchasing a new or used vehicle!
Dennis Garrigus
We just completed our purchase of a new Ford Edge. We worked with Brandon Baker. He was easy going and gave us a low pressure purchase experience. He worked hard to find the right vehicle for us and arranged for a payment that would fit within our budget. He also explained the benefits of the Ford Pass app. We would definitely purchase another vehicle for Heller Ford. Their prices are also well below nearby big city dealerships.
Arnold Miguel
It was a smooth transaction. Sales to Finance Team are great!
C. Paul
Austin is a great salesman. We went to look at a used van. He was not pushy about buying, but patiently persistent. A little far to travel, but his friendly professionalism made it worth the trip.
Steve Bayha
The experience was smoother than i could have hoped! i am new to buying a vehicle online. raef was my salesman and he was the primary reason i felt confident enough to finalize the deal. i flew in to pick up my new vehicle and raef picked me up at the airport. i will recommend heller ford to anyone who is looking to take the stress out of buying a vehicle. thanks to the heller team
Terry Reed
I had Raef Friedericks as my salesman. I appreciate the professionalism that he and the GM and finance people displayed (I believe it was Mike Gannon and Jeff Butcher that assisted). There was no hassle or haggle over dollars, I thought for the most part it was a very good experience, and that it wasn’t too bad of a deal on the vehicle purchase or trade in side. it’s really hard to gauge sometimes whether you left something on the table, or not, cause you really just don’t know. If your biggest issue is the documentary fees then you probably did pretty good tho. The purchase was a 2011 Hyundai Tuscon that I was looking into for my mom. The service people did a really good job of prepping it. I had it looked at by two different shops. There was only a couple of things that were noted (induction cleaning (?) and drive belt) and Heller took care of both. One of the most important things post-purchase is that you walk away from a deal not feeling that immediate buyer’s remorse. I don’t feel that way about this purchase and my mom really took a liking to the vehicle. It had pretty much everything she wanted. There was really not much of a downside to the experience at all, if any.
Wes Sperry
I worked with Ross Ketchum. He was straight forward and honest. It was a great experience!
Tom Ciukaj
I was very impressed with the level of personal service that Heller team provided. Even on a very busy Saturday I did not feel as if I got lost in the shuffle. The salesman I worked with was Mr. Cory Bellot who gave me level of professional service that I had never experienced at any other dealership. If you’re on the fence I would give Cory a shot to earn your business because if it is anything like the service I was given you will know you made the right choice in the first 15 minutes.
Allison Harris
Spoke with Ross at Heller Ford. Told him exactly what we wanted, what we wanted to spend, what features we had to have and what we could go without. Ross had it all figured out with a selection of what we wanted and exactly would work for us within a few hours. Drove from two hours away to look and test drive a couple Jeeps. Knew the minute we walked in that was it! Nothing but honest, open communication and quick responses. Professional, respectful, all around good, genuine guy! Leading up to to the sale to the short amount of time we spent at Heller, from Ross to the Finance Department, to the many customers you had in your dealership buying cars, Heller Ford-you’re doing it right! Would recommend Ross to absolutely anyone!
James Dexx
Great place to buy a truck. Sales guy was great and made sure I was on the road with a solid truck. I will definitely buy another truck from here in the future.
Sharon Long
Staff is always friendly, knowledgeable, helpful and efficient. I had a concern about my vehicle and they immediately took care of it.
Amanda Lisanby
Great experience! Our salesman was amazing in getting my husband his 2020 f-250.
Brandon Duck
What amazing service I was shown at Heller Ford. The amazing staff assisted me in buying a brand new car and taking in my old car of 3 years. They were so kind and helpful throughout the entire process. I suffer from severe anxiety and I can not express what a relief it was to be treated so well when dealing with the stressful process of buying a car. The men that helped me went out of their way to get me the best deal and make me feel great about my purchase. Very easy to communicate my likes and my dislikes of vehicles, no hesitation when I wanted to look at something else, no pressure to buy. Truly a fantastic experience 👏
David Manjarrez
These guys were great to work with. We came in with a few different vehicles in mind and how much we could afford. Noah listened and found enough vehicles to compare options, didn’t rush us, and made sure we were satisfied with the decision we made. He also broke down the value of the vehicle relative to price so that we knew we were getting a good value for our money.
Rina P
Brandon was an honest and straight up guy.
Jason King
This is my first time at a large dealership. I have been impressed by the sales staff. I didn’t feel pushed or rushed. Staff gave me the laid back low pressure feel of the smaller dealership but with the tools of a large dealership
Amanda Laney
I inquired about an Edge and was given all the information before I even left my house. Jason L. helped me through the entire process answering all my questions prior to my visit and when I arrived at the dealership he had papers and keys ready for me. He was super laid back and easy to work with. By far the best experience I’ve ever had with a dealership. Honestly, will never be going to any other dealership but Heller again!
Wesley Hill
They are a good dealership and provide excellent service.
Renee
Kyle in Pontiac – that’s where it’s at! After much struggle in searching other dealerships in the area, Kyle made it easy and took away the pain of buying with a car dealership. Aside from the test drive and final transaction, he took care of everything for us over the phone. Our final transaction was ready to go, simple, easy and fast. Kyle was attentive to our specific needs and adapted to us to make an extremely satisfying car buying experience. Thanks Heller – thanks Kyle! We’ll be back next round.
Rebecka Anderson
I worked with Tyler to purchase my truck and I cannot say enough regarding how absolutely professional and wonderful he was! We drove several hours to view/buy this truck and will refer everyone back to heller ford and Tyler. Cody in the finance department was extraordinary as well! Best place to buy a truck in Illinois! Thanks y’all!
roger dowell
Very nice salesmen n staff …I have never been to a car dealer and after only being there 3 hrs I drive off in a new truck …I will highly recommend Heller Ford to anyone looking for a great deal on trucks…I live about a 2 1/2 hr. drive away from El Paso and it was very well worth the drive …I went down there looking to buy a used 2017 f-150 and I drove off in a brand new 2020 for less payment then I would have had on the used one …thank you very much to our salesmen Austin and the entire Heller sales staff ..I will definitely be a return costumer ..
Jason Klein
Charles Busse, Service Advisor, was most helpful in a recent warranty claim. He was very knowledgeable and went above and beyond to assist us with our claim. Heller Ford’s Service Department is one of the best. It’s people like Charles that assures we will be doing business with Heller Ford for our next vehicle purchase!
ANTHONY A
Hello there. Yes the buying experience and overall experience was great with the awesome help and guidance from salesman – Jody. Very easy transition with good selection of F 250 and F 350’s with the exception of not enough two tone trucks. Found a few trucks I liked but nothing with the two tone, I wanted. Salesman Jody had the great suggestion to utilize your top notch autobody center and coordinated the add on part prices and paint work costs and that was what made the deal happen. I bought the truck, the features and now the two tone paint job I wanted. I’ve been working with the Autobody Mgr. Kyle who is well informed in that arena and is doing my new truck exactly how I want it configured with paint and a few more add ons. The excellent paint work was top notch just like factory finished. Overall great buying experience and I appreciate your dealership services.
Matt Dougherty
We worked with Pete Oldham and he was attentive and friendly. He answered all of our questions and was straight forward about the transaction. Heller is a big volume dealer and that is clear from being on their lot, but they do a good job of keeping you feel like you’re lost in the mix. Overall very happy with the dealer.
Autumn Litteken
Heller prices their vehicles low, so you can’t “wheel and deal” too much. What you see is what you get. It was refreshing to not have to fight too much to get the price we wanted, and they took great care of us. They answered my questions right away, and they had a GREAT selection.
Robert Epperson
This isn’t about the service I received as it was that no one was wearing masks. I saw maybe one employee when I walked by the sales dept. But when I dropped off my vehicle, none of the staff were wearing masks. I saw a mechanic talking to the lady I gave my keys to, standing right next to her. No distancing. While the waiting area was spread out, I could tell no one had cleaned the table I sat at briefly. I decided to walk out side while I waited. I can’t believe that given what’s going on around the country that a business this size wouldn’t require customers and employees to at least wear masks and stay distant from each other.
Bob Crawford
Awesome dealership. If you need a new vehicle, ask for Ross!
Aaron Bennett
Recently bought a new truck from Heller. Was very happy with my salesman Noah. He was very knowledgeable about the vehicle and did not pressure me during the process. I did not have a trade so the negotiation process was pretty straightforward. The only issue I had was I found out that I did not qualify for a certain rebate, that at first I was not told about even though I had asked. Still got a good deal and I love the new truck. I would definitely recommend Heller, .
Carl
We have purchased our last four vehicles from Heller Ford in El Paso. We have always had a great sales experience and will continue to come back for our car shopping needs.
Armando S4
Amazing experience! Flew out from phoenix arizona to buy my first new truck a 2020 ford raptor, the price we agree on the phone was the price i paid! No hidden fees, no back and forth. Mike bigger was the best sales guy i ever came across, any question i had he was there to help. Even picked me up from the airport at no cost! When i arive at the dealer truck was ready to drive, super clean and a full tank of fuel! He was jst the best i, even after i had fully paid he still texted me to make sure i got home safe:) if i could give a better review i would! But like i said hes the guy to go to! Thanks again mike bigger it was truely a pleasure buying my first new toy from you!
Robert Thomas
Thanks for the great deal on the F150.
Amy Kilpatrick
Monte was the best salesman. I was not looking forward to buying from a dealer due to previous experiences at other dealerships but Monte made this experience awesome! He never pressured us to buy, gave my husband and me time to talk without him there, and was friendly. Overall, the experience was great except for they did not detail our car well. There was still dog hair, crumbs, dust, and trash after the detailing crew cleaned it even after waiting for an hour to have it detailed. I’m sure they would have redone it but we just wanted to get on the road. I recommend shopping here and purchasing with Monte.
Trevor Crossen
Excellent sale of used car from start to finish. Noah and Chris were excellent to deal with. I would highly recommend doing business with them.
Jenn Schaill
Awesome customer service, easy to work with, love my new car! Noah was very helpful and personable. I never felt pressured and they gave me a great deal on my trade in.
Tammy Guerrero
We purchased our F-150 from Heller Ford. It was an awesome experience. I can not say enough about the selection that they have and about the patience of our Salesman. Raef took his time with us and listened to what was important to us in our new vehicle. We got just what we were looking for and the paperwork was so fast and easy. They did not pressure us for anything that we did not want. We loved the experience at Heller and will for sure be back for our next vehicle. Thank you so much!
Linda Haas
We worked with John Brown and he was great to work with. My husband bought a car from him a year ago and I just purchased a new edge a couple of weeks ago. I was kind of undecided as to what I wanted and John was very patient with me and brought me several different vehicles to test drive. the whole process at Heller’s was awesome and I would recommend this dealership to anyone looking for a vehicle.
Jodi Hobbs
I recommend anyone looking for a vehicle to go to Heller Ford first and save yourself the stress that I have found at every other dealership I have went to looking to purchase a vehicle. It really doesn’t get any easier and stress free when buying a Vehicle at Heller Ford. I wish I would have went there first.
Jason Drengwitz
We have primarily bought cars from Heller’s in Pontiac and El Paso due to their excellent service. My experience purchasing my new truck was exactly the same! Cory Bellot was outstanding as well as the staff at Heller Ford in El Paso! If you are in search of a car this is the place to go and ask for Cory!
Chad Lee
I live in southern Indiana and had been searching for trucks for several weeks (within 100-200 miles) and hadn’t had any luck. Broadened the search range to 500 and instantly came across Heller Ford and not one but multiple trucks that had really caught my interest. Hesitant to call since it was 5 hours away I was glad I did. They put me through to a sales associate Jody Traylor and his service was amazing. He didn’t talk up the vehicle and was overly transparent about any issues it may have had (which was none) cosmetically or mechanically. He helped me put the vehicle on hold so I could make it up to test drive the coming weekend. As soon as we got out of the car they didn’t attack like most car lots, we actually walked all the way in the door before anyone said a word and from there were kindly greeted. Jody was brought to us and we finally met face to face. Test drove it and afterwards it was time to sign the papers. The whole process was a breeze and they were more than accommodating. 5 hours away and they will be first on our list in the future of vehicle searches. Amazing staff and the strive for customer satisfaction. Jeff and Jody I appreciate the help and you made it well worth while!
Terri Hanson
Dealt with Cory Ballot and Josh Isonhart. Great experience- start to finish in 2 hours. LOVE the vehicle! This is the first time I actually enjoyed buying a vehicle. Drove over an hour to get three-dimensional SO WORTH IT!
Thomas Mandel
Currently working with Austin, gathering information about a 2019 Mustang. He has been so prompt, responsive, and respectful that I felt obligated to leave a review. We have not decided whether to purchase the car or not, but are currently discussing available options with 4 dealerships, and NONE of the salesmen OR managers have been able to compete with his service. Very very happy with our experience so far. Our interaction with Austin will be a large factor in our purchasing decision. Will update this review after we make our final decision. [Update] We did end up purchasing a car locally (simply because there was a specific spec that was available), but we will be contacting Austin again in the near future when we look at Explorers. I followed up again with Austin to let him know we had gone a different direction, and surprise surprise, he was a complete class act. Heller Ford will be our first (and likely only) stop for our next vehicle.
Christopher Beardsley
I’m from St. Louis. I had been researching used trucks from home for well over a year on sites like autotrader. It seemed that every time I entered the criteria and price I wanted within a 200 mile radius of my home, roughly 25% of the search results were always from this one dealership way out in the middle of Illinois. When I was finally ready to buy, the three-hour drive to Heller saved me at least $5,000 when compared to similar trucks at dealerships near my home, without any games or hassles.
mike Rodriguez
Ross Ketcham was nothing less than superb! In and out within an hour including our test drive with exactly the vehicle we wanted at the price we wanted is almost unheard of these days but the guys at Heller Ford rolled out the re carpet and made it happen. Thank you again Ross for finding my wife’s dream car and making it an experience to brag to all our friends about!
Steve Gramley
Great Experience. Did most of the transaction via text. Easy to work with and very satisfied with the final price.
Ryan Johnson
I saved Thousands over local Dealers in the KC Metro area. I will buy all my future cars here. Cory was an awesome sales rep. No Pressure.
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