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Landmark Ford Inc in Springfield, IL

Overall Rating 4.5 out of 5
142 Reviews   Write a Review
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Ford Dealer

2401 Prairie Crossing Dr, Springfield, IL 62711, United States
landmarkford.net
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 +12178625352

Company description

Landmark Ford Lincoln | Ford Dealership in Tigard OR

Visit Landmark Ford Lincoln in Tigard for a variety of new & used cars cars, parts, service, and financing. We are a full service dealership, ready to meet you and earn your business.

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All reviews:

 

Marquita Boyd
Zach and Fred were amazing! I appreciate their help, honesty and personalities. I’m so proud of my purchase 😊😊
L.S. Prater
I didn’t want to get my hopes up becauae I knew there were some things on my credit report. I found a car that I love at a price that is affordable. The staff were really nice. Awesome experience
Emily Neposchlan
I purchased my last vehicle at Landmark and wanted to go back. I started looking online and came into contact with Jeremy Lookis. I cannot express how easy and stress free he made this process for me! We walked the lots until I found the exact thing I was looking for and he made it possible for me to take it home that night!! Unbelievable kindness and service!! Thank you, Jeremy!!
Rick Kasa
The salesman Brad Howlett was very helpful and professional. He took all the time that was needed and reassured me that if anything needed to be looked at, that the car was under warranty and there would be no problems. This was great since this was the first new car I had bought since 2000.
Justin Adams
John & Nina were great to work with. Patient and understanding considering all the obstacles that came up for me. They listened to me and what I needed/wanted and were able to get it done. John (and others) stayed late to help me on a Friday night and got me out of there as quickly as they could. I could not be happier. It was a 2hr+ drive for me and I wouldn’t hesitate to go back for a future purchase. Thanks Landmark, Nina, John and everyone else who helped out!
Cathy Walls
We took our 2017 jeep patriot into Landmark Ford for a spring check up & came home with a 2021 Ford Explorer XLT ! I could not resist the feel of driving just a beautiful & responsive vehicle! I love this ford & highly recommend them. Ford is far superior to jeep. ( it was tiny ) We feel like part of the family now this is our 2nd purchase within 2 years. The finance team was very polite & explained everything step by step. Thanks for all your help! If you want a sales person with personality call on Sam Craig, he works hard to get your the best band for your $$$
Glenda Harms
Quick lane got me in for repairs so fast. Both Andrew and Dean were pleasant and knowledgeable. Best experience I’ve had with car repairs ever!
clarence mcdonald jr
Great dealership we actually bought two vehicles because the first experience was great our salesperson Jamie was absolutely fantastic! Highly recommend will buy from again and it was a 3 hr drive away from me best prices!!
Mark Herman
My Landmark Ford sales representative was extremely knowledgeable about the F150 line of trucks. He allowed me to look at 2020s and 2021 trucks side by side to compare the redesigned features. He allowed me to test drive both and listened to the features that were most important to me. I didn’t feel rushed into a decision, and am VERY happy with my new F150 super crew XLT.
Drew Private
“Hosed me on trade-in value and then I found a hand-full of french fries under the driver’s seat on a “”new”” vehicle. Service department is awesome-can’t say enough good things about them–but sales and detailing suck.”
Jason DeFord
Landmark Ford has excellent service. Damon was very helpful and he also was very knowledgeable on the Bronco we purchased.
Shannon Shaffer
Austin, Fred and Susie were very knowledgeable. I had a great experience.
Ted Campbell
I dealt with Jeremy Lookis, and he answered all of my questions throughout the entire process and after the sale. My new Explorer ST has exceeded my for design, looks, and options. Again, Jeremy was key to me purchasing my vehicle from Landmark Ford. He made himself available to answer all of my questions.
Jane Kollins
Was treated very well . My salesman Sam Craig was most helpful & accommodating.
Lori Stephens
Sam was Awesome!! He did a wonderful job taking care of us and always makes us feel comfortable and welcomed! I recommend if you want a new vehicle go see SAM!
Sherilyn Saratavich
Friendly salesman and worked very hard to get you your new car! Austin did great job!
power wash
Just purchased a 2021 Ford F150 Platinum, the process was handled perfectly from start to finish. Was all handled before truck arrived to dealer. They delivered truck 250 miles to our home at no charge, the day it arrived at dealer. If a higher rating was available, I would give it. Bob B.
Sam Hines
Very helpful service department. I was able to get a free rental through my third party warranty. Chris (service department manager, I think) has been very helpful on all of my visits.
Tracy Shea
Jeremy Lookis was very helpful with finding the vehicle that best suited our needs and with the best incentives. He remained in good communication and was able to accommodate our unique needs being that I often work out of state and much of our conversation had to be via email, text, and phone. Jeremy and his managers were able to quickly put together a deal that suited our needs and insured that papers were ready for me to make a quick trip in to sign without delay. I am still waiting on my rebate and have had some difficulty obtaining ford points through the app; otherwise, I would say it was a good experience
Michael Summerville
“Friendly, quick and efficient. The truck was taken in for front in shaking , or as people refer to it as the “”Death Wobble””. This is a highly dangerous condition that can cause loss of control and accidents. This was a factory recall; however, on checking further, this has been occurring in Ford trucks since approximately 1997. I would have thought the condition causing this would have been corrected by now. This was not caused by worn out parts….the truck has approximately 16,000 miles on it. As I said, the service was very good and I am pleased with the performance of the truck. But now there is a concern this wobble could happen again, which came very close to causing a crash. This is my fourth heavy duty pick-up truck…..my previous three trucks were of a different brand and I never experienced any kind of problem like this. Would I buy another Ford truck? Yes, but I would check to make sure this problem with front end shake has been permanently corrected.”
Matthew Dixon
Brad is a excellent salesman and I will go to him and suggest anyone who needs a vehicle to go to him words can’t describe how great of a salesman he is so if anyone needs a car ask for brad
Carla Davis
I decided to purchase another vehicle after 24 years. I visited a few dealerships in town but had no real welcome of service feeling or interest in the vehicles available until my brother recommended I go to Landmark Ford. I visited Landmark Ford at Prairie Crossing and was met by Jeremy Lookis. I felt an immediate connection of trust and felt he understood what I was looking for. I purchased a vehicle that day! 😃 Jeremy, you rock and are the best! Thank you for making the entire process go smoothly, having the vehicle detailed and most of all for your kindness.
Kameia Ross
Everything went well At Landmark Ford these Guys are the Best.Everyone works as a team there and makes sure your comfortable as possible.And my salesman Colten was is a amazing Guy I enjoyed my time there..and would come by again Thanks Guys
Craig Sperry
Went great,friendly staff reasonably price
Neal Dochterman
I was impressed with the salesman that help me purchase the vehicle I had chosen. I was also impressed with dealership experience to have all paperwork ready to sign so I didn’t have to spend a lot of time within the dealership waiting on the process and procedures of all legal documentation.
Morgan Woodfill
As a woman and first time car buyer, I was nervous and uneducated about the process. Jeremy and the Landmark Ford staff were awesome. I didn’t feel like they were being “pushy salesmen” or that I wasn’t getting a fair price or deal. Jeremy talked with me about my options and recommended what vehicle he thought would be best for m my life style (and it wasn’t the more expensive option). Fred in financing was awesome as well. They both did a great job at making the long process bearable. Jeremy went over some common and main features of my car before I left so I would be more comfortable with my new vehicle. I got everything I wanted.
Sonia Royer
They didn’t seem to enthusiastic about helping me nor would they give me a quote by text or over the phone. I called another dealership, received better service and given several quotes over the phone so I could make my decision at home before going into the dealership. They need to greatly improve their customer service.
Robert Geisler
Damen did a very good job and was very friendly and helpful. Also Fred the finance guy was very helpful and friendly
Debra Holt
It was excellent! The Quick Lane guys are excellent to work with, they are professional and friendly, and nice! I appreciate them.
Aaron Parsons
This is the 10ford I’ve bought at Landmark in the last 20) years and it was by far the most pleasant buying experience yet, thank you Carlos and Tim Jackie and Aaron Parsons
terry livingston
Sales person was fully aware of our desires of options in a new Explorer and had a vehicle waiting for us to check out upon arrival. His total knowledge of the vehicle was outstanding and he took time to carefully explain and demonstrate all the new features in the vehicle. The paperwork experience was also exceptional. Instead of flashing a bunch of long forms and small print that can’t possibly be digested the large tabletop display with signature capabilities was a great help. The thumb drive copy of all documents is also a welcomed change to the transaction process. This was an overall pleasurable experience.
Neil Davis
My sister was in the market for a “new to her” vehicle..a decision she was dreading for awhile..but she decided to make the jump..so she looked around a few local dealerships with no help or luck..but then a family member had recommended looking at Landmark Ford and asking for Jeremy Lookis since he had helped him last time in his car buying process. She was extremely glad she did.. Jeremy was able to find the car she had in mind.. then work out the details for making the purchase..never pressured or pushed, and was extremely polite and considerate. This review was left for anyone else in this same situation..just go in..say you read this review and want to talk to Jeremy..he will treat you the same.
robbie prather
Landmark did a great job again with dealing with me on another new car. I’ve been going there for many years and so has my family its always a great experience dealing with them they always find a way to get you what you want in a new vehicle. Keep up the great work that you do Landmark.
Travis Powell
Landmark Ford gave me an amazing experience. Thank you David McMeen!
Jessica Avera
“I bought a beautiful 2017 Lincoln MKz 2.0T, very low miles, runs and rides great. I was told that it had been hit from behind, and on drivers side and was told it was “”all fixed””. Well that was a lie, you can still see the spot on the back bumper where it was hit. As a result of the car being hit the back side panel doesn’t line up correctly with the trunk. You would think going into a dealership with a down payment for a newer low mileage Lincoln, you would think the dealership would make sure the car was perfect. I had to ask for it to be cleaned inside and out before I would buy it. I asked about the scratches on the back and I was told “”you are buying a used car, it won’t be perfect””. “”I could take you and sell you a new one if you would like but you would be paying alot more””. I am happy with my car, I just wish salesmen would do what needs to be done to make the customer happy and the deal right. Oh well I guess I won’t buy from them again, unless they make it right. .”
Larry Legutko
Initial interactions with Sales were good. However I succumbed to the high pressure sale and did not get the vehicle at it’s advertised discounted price. That is on me. After sale contact has been non-existent. No thank you from Sales Manager or Sales Associate I worked with, no check in on satisfaction. Guessing part of that is that they know I accepted a deal that I should have walked on. E-mail from Service Department post sale listed the car I traded in not the vehicle I bought, a little thing but indicative of the dealership’s focus on making a sale and not building a relationship.
Matt Ulmer
Landmark did a great job making us feel safe! We LOVE our new Bronco Sport.
beth corbett
They worked to get me in my budget and find the exact things that met our needs. We were looking for a first time car for a teenager that was safe, had safety features, was in our budget and liked by the new teen driver. Customer service was outstanding!!
Ron Picarsic
Sam was very helpful, friendly, and committed to finding us the vehicle that fit our needs and wants perfectly. We got exactly what we wanted and would be happy to shop with Landmark Ford again or recommend them to others in the market for a new Ford.
Mike Robinson
Had Ford Edge in for a oil change and I continue to discover it makes no difference if you make an appointment or not. If they are busy with drive ins you still have to wait. So why make appointment? Week before I stopped by and they told me it would be 1.5 -2 hour wait! So much for QUICK LANE!! Not first time as I have had my truck serviced there also and same situation usually. Have had oil on my garage floor after oil changes in the past but this last time after leaving I noticed a roaring sound while accelerating but did not have time to return there at that time. Next day I discovered when they replaced air filter the technician did not secure the housing at all as it was just sitting there! I would suggest the service manager check their work! Seldom do they offer to wash your car like they use to do and when you ask I usually hear the wash is broke or they are not doing that today! 🙁
Jennifer Golding
My salesman Joe Dunning took his time helping me purchase a new car using my trade. Everyone’s situation and needs are different, and Landmark Ford catered to mine and my family’s needs! LOVE my 2020 Ford Escape!
alfredo rocha
Although I didn’t buy a vehicle from Landmark, Sean Brown was professional and courteous. He wasn’t high pressure or overbearing. he was straight up with what he could and couldn’t do. I appreciated him. I will be there soon enough and Sean is who I will work with.
Mark Whitlock
Jeremy with Landmark Ford provided excellent customer service in assisting me with the purchase of my new F-150. It was a great experience and the new truck is a pleasure to drive. I highly recommend Jeremy and the team at Landmark Ford.
mark benson
I take some responsibility for not looking at the underside of the truck and some other spots as well as I should have. There is significant amount of rust on the underneath of the truck and there is a part of the wall that is pushed out from the inside where you can see down to the ground. But I feel as though the dealership should have been more honest with me about these things that I am now trying to fix. I felt that my offer was fair and my intent was fair and I don’t believe that you should have left off these important points about the truck.
Emily Mosher
Needed a new mini van and found some I liked online. Went to the dealership and they were able to show me the vehicles I wanted to see right away. Jeremy Lookis even pulled one that was a brand new trade in so I could test drive it. Negotiations were reasonably smooth and I felt satisfied with the result. I needed my new van right away, so they are going to detail it form me later. Excellent experience. Would definitely shop there again next time I need a new vehicle.
Bruce Paton
Very easy and satisfying experience. Highly recommend Sean Brown—very helpful with no pressure. Thanks!
Amanda Wellenkamp
Carlos was an absolute excellent salesman and a joy to work with. He made our car buying experience personal and fun. Any questions we had he was able to answer and if not he got the answer within seconds. I will for sure refer my friend there and will also be a return customer. Thank you!!
Josh Sarver
“Took my Fiesta in to Landmark Ford in Springfield IL over 4 months ago for recall work after making an appointment. Once there, was informed they didn’t have the part to repair it. Due to my inconvenience I was given a loaner car and was told part would be in the next day. After driving the loaner for 3 days, part still wasn’t in. Also no communication from Landmark during these 3 days. I called every day being told “”let me check on that and I’ll get back to you “” but never a return call. I returned the loaner on the 4th day with the promise “”we’ll call you when the part comes in””. 4 months later I have yet to receive that phone call. This is typical of Landmark, once you purchase a vehicle (we have bought 5 from them) then they are finished, especially if you have problems, which I did with the 2 Fiestas I bought from them. Very poor and unprofessional customers service and uneducated staff. Would bot recommend Landmark to anyone! !!!”
Amy Johnson
Great staff and the guy who drove us was excellent and very well mannered. Highly recommend! Plus we are from PA. So they took very good care of us! Our trip was a success ☺️😁 thank you FORD!
Kenneth Leiter
We bought the 2020 ford fusion in a nice cherry apple red color. It has a lot of room in it. Fully loaded with all the goodies you would want. Reliable and affordable. Our salesman, Jeremy Lookis, at the springfield IL, location was fantastic and friendly. Thanks again.
Jennifer Pierce
This is the 3rd vehicle that we have bought from Landmark. We love our vehicles, Jeremy Lookis and the finance team there. We highly recommend Landmark Ford!!!
John Link
Joe took care of all my needs. Came in late on a Saturday and they let me test drive the car through Monday when we purchased.
Matthew Stewart
The young salesman Zack was very polite and respectful !
Jake Nicholls
The staff was very friendly and helpful
Riley Shannon
Highly recommend Damon Lee with Landmark! He reached out to me ASAP and had me driving off the lot in my new Lincoln within hours! The actual financing through the dealership was fast & easy. Will be back!
Kate Carroll
Poorly mannered finance department employee named Fred. He would not give me his full attention, I was the only one going on the loan for this car, no cosigner, yet he continued to be focused on my husband who was with me. The person who did the legwork which led me to purchase, who should be given a good review is Sean Brown, the salesman. Sadly, this review is unfavorable due to their finance department and my complaints to management with Jason Young. Your worth to them as a buyer is very well known after purchase. Nothing.
Robert Gebhardt
We are happy with our purchase from Landmark Ford in Springfield, IL. Sam Craig was our salesman and was helpful during the process. Fred Harding in finance was very cordial and found us the financing that suited us. 5 stars!
Ruth Ziogas
The employees were all very nice and worked well together and efficiently. The salesman, manager and finance department all answered questions I had. They were able to get me into a vehicle in my price range the same day I came to the lot. Definitely would return, and recommend them!
Kevin Lynn
Best salesman combined with best prices makes for a winning combination
Jeffery Krick
Dropped off my vehicle and staff was polite. Air conditioner is now worse than before. This is a warranty issue and now I have to make multiple trips to get it corrected. The issue with my vehicle was apparent before I made it home. The service dept. did not thoroughly test and subsequently misdiagnosed. Not only did I have to pay for the incorrect repair, but will also miss out on income from this inconvenience.
Donna Cloyd
Happy with my purchase of 2020 Ford Edge from Landmark Ford. I have had this Edge for 5 days and enjoy driving it. Enjoy all the extras too. Jeremy Lookis was my salesman and was very helpful. He spent time explaining vehicle operations to me. Thanks for good service.
Edward Riedel
The salesman was very friendly and knowledgeable, the car the picked out was great so it should have been a great experience. The problem was with what they offered me on my trade in, the offer was very low and they explained to me that my Prius didn’t have much value because of the current low price of gas. Less than a week later I saw on their website that they were listing my trade in for sale at $10,000 more than they gave me. As I said I like the salesman, I like the car, but I won’t shop with them again because they ripped me off so badly on the trade in and yes I could have said no so that’s my mistake. All I can say is that if you are trading in a vehicle I would not take it to Landmark.
nicole pauch
Both salesmen I spoke with were awesome and the finance guy was cool too..would definatly recommend these guys and come back for future purchases..they made my first time buying a very easy and painless process..
Amber Leuelling
We had such a good experience at Landmark Ford. I went in a bit discouraged and unsure of what we could afford. Damon was so nice and guided us through the process and kept us up to date as we waited. We financed the car at the dealership which was an easy process too. They were determined to get us a vehicle and we left with the perfect van for our family that day. We also left with the vehicle registered and didn’t have to go to the DMV for new plates. Overall, I would definitely recommend to anyone regardless of income and credit score as they work hard to find you something with you in mind.
Doug Hamm
They went beyond for me and done an awesome job puting me in my new vehicle. Sam you are an amazing person thank you so much.
Nathan Ellison
I sat for 4 hours first day. For them to tell me they have to order parts. So I rescheduled. Know today I sat for 4 hours to get my ac and they are trying to charge me for a tune up I never requsted. Ever since this place went under new management it has been the worst service I ever had. I bought my first care from here in 2008 and been coming here since. I have always had good service till the past few months. I am done with this place.
mike gudgel
Great job and very quick service didn’t try to sell any other services not needed
Julie Kennedy
I was contacted by phone prior to coming. Very informative conversation. Met salesman immediately once we got to dealership. He was bright and shining. Reviewed my needs. Showed me options. Allowed me to think about the investment and talk it over. Was always available but not hovering over us. Made the decision to buy as a result his presenting options. No push, no sales pressure. The finances were completed by a very helpful man. He explained the insurance issues and allowed me to make choices. Once again no pushing.
Shawn Wellenkamp
Salesman Carlos de Leon was absolutely phenomenal. He was able to answer every question we had, work with sales to get us the financing we wanted and made our experience very enjoyable. I will for sure send people to Carlos to look for their next auto as well as return to Carlos for our next vehicle purchase.
Tim DeWitt
Had a great experience buying at Landmark. Jeremy worked with us to get a good price for a Highlander, and made sure it complete detailing inside and out a week later.
Tami Reeves
Very helpful in purchasing the car I found online while still living in Germany
Gene Wheeler
Service was timely and very well done. My only complaint is that social distancing wasn’t enforced in the service waiting room, and some employees wore no masks.
D&D Dirt Fishers
Sold my daughter her first vehicle…friendly service and no pressure sales.
Bonnye Black
My service was fast and friendly!! I called to see if they had time to change my oil.. the man said to come on down as it was kind of slow.. they got me in immediately.. and finished promptly!! High five!!
Stephanie Logue
My sales associate JEREMY was fantastic. I purchased the vehicle and live outta state. Both Jeremy and the finance division made my purchase worry freeeeee!! Thanks guys!
Bill Kessler
Good coordination between parts and service. Car delivered on time. Shuttle service very convenient. Chris Brewer was quite good at making sure I was taken care of. My experience was with warranty work (a minor windshield washer malfunction) so I can not comment on pricing/value, but their customer service was excellent for me.
Chad Larson
The team at Landmark worked hard to make the deal work for me and were so very helpful though the whole process. We stayed with the local dealer to make sure we support our hometown and we are so glad we did. Our sales person, Sean Brown, was always there when I called or texted him. With the pandemic rules in place, the experience was as good as we could have hoped for not knowing what to expect. Thanks to Landmark Ford!
texsrngr12
I called Wednesday July 1st and asked if I could bring my car in for oil change/tire rotate on Friday the 3rd. I was told that they were closed that day but that Monday the 6th would be good because they did not have anyone down for the 7:00 appointments yet. I made my appointment for 7:00. I showed up at 6:45 AM and in front of me were 3 vehicles. When the worker came to take my information I asked where in line I would actually be since I had made an appointment. He informed me that since I did that I would be first in the bay even though there were others in front of me. That was not the case. Not only did I have to wait behind the other 3 vehicles, the 2nd technician did not show up for work on time (this has happened the last 3 times I have been to get service on my car). Consequently, they did not start working on my car until 8:00 and I did not get done until after 8:30, which made me late for work. I offered at the beginning to come back at a different time that would be quicker and was told that I would be there a maximum of 45 minutes. I am really disappointed in the customer service that I have received the last several times I have been there.
lucas mcdowell
Great customer service, loved working with Jordan!
Bob Rubin
We worked with Jeremy Lookis and had a good experience. The vehicle we were interested in was ready for our review and test drive. After a short negotiation, we settled on a price with a trade. It was an easy and painless experience.
Dennis Robinson
There inability to payoff a vehicle traded in for over a month has caused damage to my credit score. The lady that handles this has worked there (12 years) and is absolutely rude. No compassion for them hurting my score. I would be very leary of doing business with this company ever again.
Carol Greenwood
Landmark Ford is a great place for an oil change. Service is friendly and competent, and the waiting area offers free coffee and soda, comfortable seating with tables, and TV. A shuttle service is available, but I didn’t need it. I’ll be back!
Dan Iams
Jeremy did an awesome job finding me just what i wanted and really took care of things through the whole process, well informed and answered every question i had, couldn’t ask for better
Jennifer Mason
I had a fantastic car buying experience this week at Landmark. Sean Phiffer was a great sales consultant and Fred Harding the finance manager was wonderful to work with and got me the financing I needed to purchase my car.
Sharon Burnham
I received quick and complete 25,000 mile check up. Also, a technician installed my new license plates. Thanks a bunch!
Sahraya Basden
Friendly staff , worked with me and my budget , made everything easy for me ! Best dealership ever ❤️
mike sauer
#1 NOBODY answers the phone they need more desk help. #2 the waiting room was to crowded and absolutely no social distancing. In time of COVID they need to come up with a better way to do business.
Gale Longmeyer
EXCELLENT SERVICE, treated with respect, no haggle. Thats the way to buy a vehicle!!
William Groves
took vehicle in for check of panel hanging from the bottom of my truck, asked if it was covered and was told no because when doing an oil change this panel needs to be removed. But as i was there another truck was there with the same problem. I feel it should be covered, anyway the service man said he could have one of the guys remove it and order another one. So i said since it was going on the lift to go ahead and change the oil. the service man was polite and got my oil change done as i waited.
Lisa Veile
Sam was great to work with, and we were able to negotiate a price to fit our budget. Sam also went the extra mile by scraping the ice & snow off of the windows, and he even filled up the car with fuel. All of the other ancillary staff were also very kind and personable.
Mystery Reader
We always work with Dave McMeen when we have issues or are purchasing a new vehicle. Dave is a professional!!! He is a valuable asset for Landmark Ford and the Ford Company. His work ethnics are invaluable to both the customer and the Ford Company. As a customer we always feel that our business with Landmark Ford will be attended to at the highest level of professionalism by Dave McMeen. We always find ourselves coming back to Landmark Ford because of Dave.
Eileen Kirchner
I had not bought a new car in 18 years. Sean and Landmark Ford helped me find the car I was looking for. Thank you Sean!
Lauren Seck
I came in last week to find a used suv with less than 30k miles on it for under $20k. Jeremy Lookis didn’t give me the run around at all. He had me do a couple test drives and I settled on a 2018 Ford Escape. It’s exactly what I need as a soon-to-be college grad planning on working in remote locations. The sales and finance process went smoothly and I didn’t feel talked down to as a woman at all which is a huge bonus! Derek French also made sure I knew what I was signing and that I’m comfortable with my choices. Super positive experience buying my first car. My only concern is that some of the sales staff were not following the social distancing protocol. One of the staff knew my dad who was there with me, and mocked my father’s attempt to elbow bump to protect himself. He went out of his way to greet my father with a hug. Very concerning as I was already very nervous to be in a public space during this time. Just a small note about cultural awareness that can go a long way.
Chad Smith
Shop staff we very knowledgeable, and made me feel like I was important, and not like just another dollar sign
david copeland
I bought a truck from there and less then 2 months old my check eng. light came one. I call my sale person Sam and he told me I can’t do nothing cause it’s to over 100,000 miles. Went to auto zone to see why the check eng. light was on and it’s got a nice list, misfiring in a 6 cylinder and o2 sensor needs change and some kind of plunger. Never doing my business with them again.
Andrew Handy
Very timey and absolutely professional!!!!
Mary Newsam
Relaxing area to wait for the car, everyone was very friendly and helpful with answering with my questions. Quick turn around time, everything was great.
Patrick Dempsey
We had a great experience with Landmark buying a used vehicle with Jeremy. We had an issue with our car the day after the purchase and we are happy to say that they stood behind their warranty and took care of it.
Sily Synergy
Had the best experience here this morning! I called before 8am with low tire pressure. Was told to bring it right in. Got to the dealership & it was shown to me that my tire wasn’t repairable. They located a replacement tire that matches my tires that was very expensive & also offered me an option of a tire that had same rating at a lower price. With a coupon for 20% off the price I was able to get 2 new tires, tire rotation & oil change for the price of the 1 replacement tire. Thanks for getting me back in the road quickly & safety! You guys rock!!!!
Holly McElyea
We have a good experience anytime we stop by Landmark Ford. However, the customer service from Jeremy Lookis is on another level. He has always gone above and beyond for us. You can tell he cares about what his customers actually want. It’s not solely about the sell for him. We just bought a new 2019 Ford Edge and the whole experience was great. He’s already checked on us to see how everything is going with the new purchase. I believe we’ve bought a total of 6 cars from him these last several years. I don’t see us ever buying from a different salesperson. Go to Landmark Ford @ Prairie Drive Crossing. Ask for Jeremy. Tell him Holly and Johnnie sent you. You won’t regret it. He’s top notch.
Dan Ryan
Good price, great customer service
Aaron Crossin
Dave is great to work with. We always have a good experience with him and continue to come back to work with him.
Emily Bensko
Sent my Dad in to look at Escapes and ended up with a brand new 2020 Explorer couldn’t have been possible without the help of the wonderful sales man Timothy. He found the perfect vehicle within our price range and color, very easy process! Thank you Tim for the wonderful experience will be recommending landmark Ford to all!
James Matrisch
Took excellent care , all were very helpful
chase martin
Jeremy L. was a great guy to work with. Found my Jeep online and he made the process very easy from start to finish. I highly recommend contacting him to anyone looking for a vehicle.
Trevor Burton
Sean Brown was not pushy, he was the epitome of professional. Finance manager was patient explaining all optional warranties.Had such a great experience would definitely use this dealership again, and recommend them highly.
melissa peterson
My experience was amazing! I went in with low expectations because my credit is not the best. They worked hard to get me financing with the payment I can afford. They gave me a fantastic amount for my trade in and got me in a 2018 Ford fusion with low miles! I love my car! Thanks for everything you did!
Steve Emmons
Sean Phifer was great. Very knowledgeable and helpful. He spent a lot of time with us test driving several cars. It took us a couple of trips to work out the deal but Sean worked hard for us and I’d recommend him to anyone purchasing a vehicle.
Josh O
Would go there to buy all my cars for now on. And Sam is your man good guy and he will work hard to get you in the car you want for the right price.
Hector Rodriguez
Great friendly staff. Great service!
Larry Palmer
We just finished purchasing our third car from Landmark auto obviously we think they are great. The entire staff is super cordial. After the sale service is spot on. When you’re a customer visiting Landmark you feel special. This purchase was no exception. Sam Craig was our salesman. From the get go Sam let us know he was here to make sure we had a good car buying experience not just by saying so but by doing it. Sam went above and beyond to make sure all our questions were answered, every car we were interested in was available, and never made it feel like we were not the most important people there. Sam is a super friendly, very cordial salesman; never did we feel like we were being pressured to buy a car. He was honestly very excited about the products he had to offer and constantly pointed out the cool features he found most appealing in each of the cars we looked at. Once we decided the car we were interested in he went out of his way to make sure our best interests were being cared for. We are well aware that it is the sales manager that makes the final call on the deal and whether or not it can happen. At no point did we feel like Sam was not there to represent us in the negotiations. We ended up with a great deal on a great SUV that is the perfect fit for our needs and wants and cannot thanks Sam enough for being the salesman that helped us make that happen. The next time we are in the market for a new vehicle we are going to Landmark and asking for Sam. It will probably be a while because the Edge ST is a car that will last for years. Until then, if anyone else is in the market for a new car we highly recommend Landmark. Make sure you ask for Sam.
Karena Mccarthy
Terrible service, and the quick lane is a joke. Mechanic will bring you a filter that says needs replaced, not even the filter from my vehicle. Since I went to autozone and got the filter went home to put it in and my filter was not the one they showed me. They are ripping people off on a daily basis!! Never again!! Very disappointed as this is the second vehicle we’ve bought from them and have had services done there for years. When I called to complain they said they wanted to turn it around on me the customer!! Liars, everyone of them.
Cyndi Dennis
They explained what they did and told me to watch it.
Cori Pickett
“Great vehicle and is spacious enough for 4 with lots of storage space. The key fob panic buttons is very “”jumpy”” and goes off on it’s own all the time, especially after I lock my doors and start to walk away. We had a remote start added and that doesn’t always work unless you are right next to the vehicle; sort of defeats the purpose when you want your car warm before you get to it.”
Matthew Thornton
No stars. It was awful. Three months to get service. Are you kidding me? Now It wont let me give no stars. Done with this place. Go to Green.
Deborah Cavins
Jaret made my experience very easy. Jaret and the others were all friendly and very helpful.
Stacy Miller
I got the exact car I wanted!! Service was excellent! Jeremy and Fred took good care of me.
Rey dC
Service department is absolutely the best. Very helpful and answer my questions in a manner that I understand.
Joe Patterson
Everything went well during the entire day. I would recommend Landmark to anyone.
Ray Hickman
The service person was great. Helpful and described the problem in layman’s terms.
Mindy Hazard
Mr. Andy Huber was top notch! Extremely knowledgeable and personable. I strongly recommend seeking out Andy’s expertise when shopping for your next vehicle!
Ernest
Didn’t have part needed in stock. Contacted another dealer that did have it. Gave directions
Kayleigh Griffith
Sean Phifer was a pleasure to work with. He made the process of buying this car so easy and smooth. He really helped me to get out of the car and credit situation that I was in. He even sensed when I was a little worried and sat down with me to talk about how this was a good thing for my credit and that he wasn’t going to give me a bad deal. Fred in finance was a joy to work with as well. Assuring me that there was no hidden fees or expenses that would pop up later. He was even able to hold my check for my down payment so I could have some money banked up before it came out. I am so thankful for Sean, Fred, and Landmark Ford. I will definitely be back for my next vehicle! Thanks again!
Jake Sloat
Was pretty dissatisfied over all the only reason why I gave it a 4 is beacuase if our salesman Nate hes the only reason why the sale happened he worked hard to make us happy. All the vehicles we looked at were discusting they need to do a better job detailing the cars and all but the one we bought had issues. Issues a $18000 vehicle should not have. When we got the van home and seen it in the day the van has a headlight that’s full of moisture and corrosion on the hood that we did not see
Courtney Enlow
Damon was an absolute joy to work with! After a month of dealing with insurance after my accident, working with Landmark was quick, painless and collaborative.
K Williams
I had one of the best experiences at the Landmark Ford Quick Lane service this week! I have been buying Fords for many years from Landmark and I must say that Brian Forrester’s customer service style is exemplary. His entire focus was to make sure the customer walked away satisfied. He also gave me some helpful maintenance tips for the future. I greatly appreciated that because I could tell in talking with him that he was not trying to “pitch” me anything but rather giving me an idea as to what to look for in the coming months that my Escape may need. I have always found service people at Landmark to be customer focused, but Brian is one of their best!
josh roberts
I talked to Tim. I text Tim at 11 am telling him what 3 cars I wanted to look at. He said no problem. I then proceeded to drive 1.5 hours from Peoria to look at these cars. When I got there, Tim seemed to not know where they were. He told me that he would get them for me to drive while I went to lunch. While I was at lunch, Tim texted me and told me that 2 of the 3 cars I wanted to look at were sold the day before and the 3rd car was in Taylorville. I asked him if he had anything else comparable. Tim NEVER responded to me after that. What a horrible experience. I just drove home at that point and actually got a really good deal at another dealer. This place is a joke.
Kayla McClaren
Brad was AMAZING!! He kept me in the loop with absolutely everything. The process was very easy & I would def send my family/friends to Brad for every car purchase. Fred in financing was GREAT as well!
fred vomund
Every person that I have dealt with has been very professional, kind, and willing to listen my concerns. I just wish they could have found the rattle in my instrument panel cluster and a slight rattle my right side seating area. I’m also aware that they are very difficult to locate. And I’m confident we can solve the issue
Chriss M
Sam was amazing! Talking about going above and beyond to meet our vehicle needs! Definitely recommend this dealership! Thanks
Jason Fletcher
Damon Lee and the entire staff made the process of purchasing a new vehicle very easy! Everything was ready when promised and exactly the way we had discussed with no surprises!
Heather Yates
Thank you so much Jeremy Lookis for you help with getting us into our new car!! We absolutely love our 2016 Ford Fusion and will definitely be back in the future for our next vehicle!!
John Scanlan
I arrived at the Landmark Ford service department during a busy time of day and they still managed to perform my required maintenance in a reasonable amount of time.
Richard J
making really good deals this April/May 2020 Great salesman Sam Craig!
Cathy Walls
I love my new Jeep patriot. .thanks to sales representative Sam Craig. He made my experience enjoyable. .Cathy w
Melissa Vorreyer
Sean Brown was great to work with . I had specific criteria for my used car purchase ! He found me the perfect slightly used Expedition with all the extras! I love it ! Thanks Sean ! Melissa Vorreyer
Becky Tozer
Did not have an appointment but was serviced quickly, informed of what needed attention and was done very quickly. I am always treated with respect and professionalism.
Sharolynn Harper
Service department was helpful and friendly.
Emily White
Mr Brown was one of the best salesperson’s. He was very attentive to what we wanted in our next automobile. He continually kept us up to date on each step of the process, and was professional and personable. We had a poor experience at another dealer, and the experience at Landmark Ford was nothing short of absolutely amazing!!!!!! I would recommend anyone to go to them when looking for a new or used car. Exceptional customer service and the Finance Manager Mr French was able to get us financing that reduced our monthly payment, and give us a great warranty/service agreement as well. We have great appreciation for the team at Landmark Ford. Job well done, everyone!!!!!! Thank you so very much, Emily and Rickie White Sr.
Andy Maxson
Purchased new 2020 Explorer. Sean Brown did an excellent job of providing information and searching out a vehicle exactly as I requested. He stuck with me throughout the buying experience and had my back the whole way. Such excellent customer service continued even after the purchase had been completed.
Damian Harper
Jeremy persevered and worked endlessly with me to find the right car for me, and every second with a smile on his face. The dealership is welcoming and inviting from the start, the employees aren’t just there to make a sale, they’re there to help make the best choice for you.
Laura Hall
Tim Zumwalt was a really great sales man helped me find the perfect 2013 Ford fusion in black. Thanks for finding me a reliable car to get me through college!
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