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CarZone Used Car Sales in Baltimore, MD

Overall Rating 4.6 out of 5
60 Reviews   Write a Review
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Used Car Dealer

5928 Reisterstown Rd, Baltimore, MD 21215, USA

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All reviews:

Josef Khaver
My experience here was great. I am very familiar with Baltimore, this dealership stands out. They gave me a deal that was a couple thousand dollars less expensive than any competitor would entertain. My closest friend bought a car here about seven years ago and hasn’t had any issues to date. I just want to say thank you and highly recommend this dealership.
Iris Arrington
I was really surprised that the orginal people are no longer at Car Zone. When I asked is Jay in, I was told he had nothing to do with this place any more. He was the only reason I have referred family and friends. Jay told them the truth and the prices of the vehicles they were interested in. Today, I was given prices , mileage and year of vehicles but just wasnt the same. There was no enthusiasm from the sales person. I have to take my business elsewhere.
Mark Bryant
I would highly recommend doing business with carzone I bought 2 cars from them and haven’t had any issues and Katherine is the sweetest sales manager and will go to extreme lengths to help you I Love me some Katherine
Rachel Arieh
There’s only good that I can say about this dealership.By the time I drove off the lot with my unbeatable purchase, I realized that I must recommend this place. The car we got would have been considerably more expensive at any of the local dealerships. The owner spoke with us personally and followed up on everything he promised. He is really nice and chose a staff that is the same.
Sungjae Pae
I bought 2016 toyota sienna. Katherine she is so kind. this dealershop is so honest, good place to buy cars. I would reccomand this place to my friends who want to buy cars.
Sheila Sinkler
It was a great pleasure buying a vehicle from Car Zone. The staff was very honest, helpful and very professional. The best experience I ever had with purchasing a car. Not all car dealership are sharks. The best thing about buying a car from Car Zone U.S.A. is it is a one-stop-shop; everything was taken care of on the spot. I highly recommend Car Zone to everyone!
Mysia Jackson
Company lacks integrity. From the dealership to maintenance dept. Drove car off the lot and was in the shop within a week. Can’t take all the reviews stating the same as coincidence. You have been warned….go elsewhere! This place is full of lemons.
Erika Herold
I purchased a vehicle from Car Zone in July and I could not be happier. The staff was helpful and very accomadating. I found them through USAA (preferred dealer) and the purchase was close to effortless. Katherine was extremely patient and helpful throughout the entire process, everything was complete when i arrived. They even picked me up since I live in Pennsylvania, who has ever heard of a dealership with this level of customer service??
When I arrived, Katherine immediately greeted me and took me to my car. Gave me a near complete tour of the cars features and she noticed 2 small knobs needed to be replaced. A minor detail for a pre-owned vehicle but Car Zone replaced the knobs.
I will be back when I am ready to purchase another vehicle and I have recommended them to any one looking.
Chantrice Gladden
Best place! i purchased a car from them 2016 around mother’s day i was more than happy it was totaled 6months later went back to Carzone and i walked out with something better i think i got on their nerves so bad about specifically what i wanted and They got it And most of all THEY WORK WITH YOU Jay and his crew is the BEST thx to my grandfather for sending me here
Shannon Fritzges
Purchased our expedition here in may 2015, it has had some problems and currently they are doing there best to make it right, they have been generous enough to,put our family in a rental at their expense while they try to fix and pinpoint issues of said car. They are also attempting to find something new for us that doesn’t have the issues we have been experiencing.
Chaz Harden
Honest Opinion: I rated 3 stars because i remember my buying experience being OK not great .. My Car drives good i got it 6 months ago and have had to replace all 4 rotors all 4 tires i had to request a new battery during 30 day warranty and 2 front speakers are blown (didn’t notice before buying.. thats on me ).. Thats about it . Just Check The Vehicle thoroughly if u decide to buy here .. Their service center is OK as well .. 1 positive all the shops said my break pads were in great shape .. jus not the tires or rotors lol
Nick Whoppa
Everyone there was absolutely helpful and set me up with an amazing deal for a great car. They even returned my old license plates to the DMV for me when I forgot them at their dealership. I highly recommend this place!
Greg Patronik
It was a pleasure working with Romero, Katherine, Dave, and Jeff. They were very friendly and offered the lowest price around for the vehicle I purchased. Definitely a low pressure car dealership, which was a refreshing experience from normal dealerships.
Brandon Ginter
Had an excellent experience dealing with the helpful and insightful staff here at CarZone. They were able to go through the entire process of finding me a good loan all the way to processing the permanent tags as a new resident to Maryland.
Oyewole Onitiju
Very very unfortunate that the owner of this company is a great liar with no integrity, actually I followed a friend to buy a car and all promises were not fulfilled , I don’t know while this business is still in an existent, doing business with them will definitely put you in a bad spot, you will not have car in your life for years and watch out for their reviews because they probably paying people to rate them higher.
Rod Oh
Great experience at CarZone! Katherine and Ramiro worked with me from start to finish, and addressed all my concerns PROMPTLY. The entire staff was courteous and helpful. Would definitely recommend them to those looking to purchase a quality vehicle
Jay Jackson
Worst investment of my life! I tried so hard to write good reviews about this shop but this is honestly the worst used vehicle I have ever brought. I wouldn’t recommend my worst enemy here. The car I bought from them last year is just holding up space in my driveway because I can’t even drive it. Just one issue after the next. Get one thing fixed and another one breaks. Then if you don’t take it to them for service they will blame it on whichever mechanic you used. Stay far away from this place.
Jade Davis
Check this out…Nick & Jeff are AWESOME!🙌🏾…All I can speak on is what I know…I’m not writing this review to gain kudos or to make anyone look good…They did that themselves…I’m simply sharing my experience…Super professional and trusting…Patient & willing….Got a great car and YES, I have already referred several people to Car Zone, Baltimore….I’m appreciative of the wonderful service I received from these fellas…And in turn, they have a customer for life. #SmileVlogBaltimore
sam g
Great all around experience! I highly recommend it to everyone!
David Manns
CarZone has a nice variety of vehicles that are priced very well based on the vehicles year and mileage. The staff is knowledge, helpful, and very friendly. One of the best car buying experiences I have ever gone through. I will definitely use CarZone again.
Toni Morris
Was looking for a specific vehicle and found a few throughout Maryland. Jeff (Sales) kept in touch with me throughout the week I was shopping. They did not hesitate when I had the car evaluated at the local dealership and offered to fix suggest maintenance. I felt I was dealing with honest people (Katheryn) who were in the business of selling used car for a fair price. Thank you AutoZone
Tysha Watters
I have never dealt with a dealership like CarZone. From start to finish my experience was excellent. Every person I came in contact with was professional and friendly. There was no haggling or pressure to get into just any vehicle. They made sure I was comfortable with my vehicle and with my payments. Thank you to Jake, Al, and Allen but I have to give a special thanks to Katherine! She set the tone for a great experience. Every time I called or text, I always got a response. If anyone is in need of a new vehicle, I highly recommend CarZone. Hands down!
Shatara Chislom
prices are reasonable and very friendly staff
Big Reddz
This is the best car spot I ever been to… I will be buying all my cars from here. The entire staff was friendly, professional and down to earth. They did whatever they needed to do to make sure I left happy and with a car. Their inventory is awesome and their prices are affordable. You can get everything done here…buy a car and get the car serviced. I recommend anyone who is looking for a car to go here…they will not be disappointed.
Tanya S
I’ve had the pleasure of working with Jay and his team to purchase more than one vehicle from Car Zone. The staff is professional, knowledgeable and fair. The vehicles have been clean and priced competitively. A great pleasure to work with Car Zone. Will consider them first when I looking for my next vehicle. Thanks for all you do!
Brooke Gatto
Fantastic Service by every single employee that helped with the transaction of trading in my old vehicle to purchase a new one. They did everything they could for me to be able to walk away with what I wanted. They are also attached to the USAA car buying service which is also a major plus. I will be back again and again for my car needs in the future.
J Coletrain
Good vehicles and great customer service.been to them twice Brought two cars from them and referred my sister and she brought a car from them👍🏾👌🏾
Michael Stevens
Amazing service! Thank you CarZone for always caring for my vehicles when i take them in.
Von Jones
Jay, Ben,Craig,Jake,Jessie and Robert You guys have been my angels in helping with the purchase on my cars with the ups and the downs. When you say I’ll take care of it you do just that. I’ll always be grateful to you guys for the help that I received from Car Zone. I wish Car Zone nothing but the best success. If there’s anything I can do to help please don’t hesitate to give me a call. You guys are the BEST!!!! Thanks again for all you have done is the sale of my car.
Jack Hyde
I received exceptional service with zero hassles and the process was so easy I don’t know why I’ve been so scared of car salesmen. When I met the car zone staff they are so family friendly you never feel out of place if anyone could get you into a car it would be the people at car zone thank you so much for all the help car zone
Dominic Cote
Great experience, over the top customer service. Affordable vehicles. I’ll be back!!!
Britany Meredith
Best experience both times that I visited and bought both of my cars from them. Love them and you will too! From the sales rep to Jay closing out the deal!
Longino Brown
Great customer service. Great cars. Great prices. Candace was very knowledgeable. I definitely recommend them.
Esther Njuguna
Today i went in to buy my 1st car and the experience was just phenomenal. They have funtastic, eager to help, friendly stuff and their seal deal is just astounding….they were open to my offer on payment without any inconvenience on both ends and the sales person i dealt with Mr. Ramiro villafuerte was just heaven sent….can’t wait for tomorrow after they deliver my car……yeah i said it….my car….thank you car zone for the experience..
James Reynolds
Good evening ladies and gentleman, I tell you when I visited CarZone for the first time I fell in love with the best dealership I have ever dealt with. I have dealt with a lot but they are on the top of my list. Jay was so nice and helpful he address all my issue with no questions ask. It was just his humble attitude and his professional spirit that made me feel comfortable. After that I took my Pastor up to Carzone to by a car and he was well pleased. I can’t forget about Jesse over at the maintenance department he is the greatest he is very patient and understanding I give him a A+. I will tell any and everybody to shop CarZone because its a great place to shop you will be so satisfied with the service.
Jamali Phillips
Pleased with my purchase. Any issues I had were resolved promptly. I would recommend them.
Emmit Kellar
Had a very good car buying experience here. Dealt with Craig in sales throughout the process and he was great. Very responsive, low pressure, and dealt with all of my requests. Allowed me to take my car to my mechanic to get it checked out and then fixed everything they found. Fair price and very efficient. The only negative I could find was a bit of delay getting the car back from their service department. That being said its a very small gripe on an overall great experience. As someone who is skeptical about used dealerships, Car Zone was a pleasant surprise
Wonderful, courteous and amazing people at Carzone. From Alan, Candace, Jay and everyone else i came in contact with in the course of my trying to buy a car at Carzone I say thank very much.
Courtney Quamina
I absolutely love the staff at CarZone! From the owner to the manager to the workers, everyone is polite, patient and extremely helpful. This is the first vehicle that I have purchased from them but the car buying expierence was seemless and quick. When I need maintenance they respond promptly and work with me every time. If your looking for a close knit, family experience this is the place to be. Prices are reasonable and the service is outstanding! Thanks again CarZone!
Brandon P
At first glance this place seems run down and not well taken care of. The lot is gated and, at least, when we were there the was very little to no parking. Once you get past those first impressions this place wasn’t that bad of a place to work with. They have a very eclectic variety of cars from a Toyota Corolla to BMW to Mercedes Benz to even having a Masarati sitting in the lot for sale. The staff members that we dealt with were very nice people and they seemed to try and get what we wanted for the type of car that we were looking for. The biggest problem that we faced was that we traded in a car that they gave us very little for. After discussing some if the expectations for the trade in they had to take the car off lot to their service center to get a new appraisal which then did get much closer to what we were expecting for our trade in. Thst was the problem. We waited a long time for that process then we waited another long time for the new car we were purchasing to be moved, washed and fueled up. If you are in a rush and don’t have the time to wait go somewhere else, but if you have time and can wait then I would recommend this place. We spent a total of about 6 hours waiting for everything to get done with this place before we drove off in our ‘new’ used car.
Laquisha Harris
I got my car from here in August and I have not had a problem since, the staff here is super cool and awesome. Need a car come to them!
Dakiara Scott
I bought a Honda coupe from car zone last Sunday the service was great , they really helped me find what I was looking for . The car runs smooth I love it thanks : )
Tyrone Drew
My experience at car zone was great I have been to a lot of car dealer ships and was filled with false hopes and promises but car zone was true to their word. Craig the salesmen said he can put me in a car in he made it happen(with out a co signer). And I appreciate their honesty from the finance guy in the office who I owe a special thanks to for helping work on my credit to Jay the owner who personally came out in put the tags on my vehicle. I highly recommend Car Zone to any one who is about to purchase a vehicle. Again Thanks. Sincerely Charles T Drew
Walt Frick
I have bought many cars in the past and have never had a better experience than I had with CarZone! Especially Andrew my salesman and Jay the owner. Honestly, everyone from Jake in finance, and Jesse in service, and especially Ben & Sam have been very professional, and have gone above and beyond to make sure I had a great buying experience.
Thank you to all of you, it is rare to find the level of customer service and attention to detail that this company provides. I highly recommend that if you are looking to purchase a used car, you buy it through CarZone!
tammie alark
I have purchased many vehicles in my lifetime. The experience I had at CarZone USA was THE BEST, hands down! I just recently purchased my second vehicle from CarZone, and I couldn’t be any happier! And they will continue to get my business, they’ve earned it. They have an array of used, upscale vehicles, BMW, Mercedes, Lexus, etc., at great low prices! The staff is great. Not only did I have a wonderful buying experience, I’ve also established a new set of friends! My salesman Andrew was very helpful and patient, not pushy or overbearing. The finance manager Jake is kind, caring and sensitive to all your credit needs. The owner Jay makes it his first priority to ensure you are happy and satisfied. And if you have a problem with your vehicle after it leaves the lot, no problem, Jay will take care of you, with little or no questions asked! In fact, CarZone has a full service auto repair center that is awesome! The manager Sam, and Ben are the best! They will take care of all your service needs quickly and efficiently. Check them out for yourself. Seeing is believing! And don’t forget to tell them Tammie sent you, they’ll know me, we’re all friends now! 🙂
Sterlin Miller
I just purchased my second vehicle from Carzone, and my daughter and good friend have also purchased cars there. Dealing with this dealership has been beneficial to myself and everyone that I’ve referred since 2010.
Nolli Wize
Friendly, professional, experienced, with a full inventory of quality vehicles. I purchase two vehicles from this place, on the 2nd visit (1 1/2 year later) they remembered my face and name….my boyfriends as well. I felt like we were friends instead of associates. Excellent place to shop for cars. Just ask for “J”.
Sandra Gaymon
I’m very pleased with my car dealer.1ST I purchase a 2005 DODGE CARVAN (BLUE) which I call her BLUE DIAMOND. I will recommend everyone to go here. Not only is the staff friendly but they walk you through step by step, they don’t leave nothing out. Not only did I buy what I want but I also got my favorite color (BLUE).This year I purchase my 2nd vehicle am very pleased with my 2010 NISSAN ROUGE which I call her LADY BLUE. Yes I still have my van. As the Lord continue to bless me and my family at the appointed time I will purchase a 300 CHRYSTLE (BLUE) from this same place. I LOVE CAR ZONE
Marquis Miller
Extremely friendly service, Jay is the owner, he will do everything in his power to make it work for you. This is my number one reference to anyone who needs a quality car.
Jeremy Tian
Once you buy a car here, you will be impressed by their considerate service. I bought a Lexus here and I saved my money and time on all the things. They take care of almost everything. Worth my trust.
Janine Walsh
I purchased my Acura TL from CarZone in August of 2013 and have had a few issues with the car since then. The issues were not the dealers fault, but rather issues that came with purchasing a used car. After about a month of owning the car I took it 375 miles out of Baltimore, and on that trip needed a new starter. I called Jay and within the hour he found a mechanic and paid for the new starter to be put in. Then a few months later my transmission went. I took my car to AAMCO who wanted me to pay $4,000, and then told Jay about it. Jay had my car sent to one of the transmission places he uses and got the price down to less than $1,500. Then, a few months ago, I had transmission related issues again. I was actually driving back home to Baltimore when I got stranded literally in the middle of nowhere in upstate NY. I was on the side of the interstate and called Jay and told him what was happening. Of course, no one was familiar with the area, and again I was in the middle of nowhere, yet somehow Jay had an answer. My car and I were picked up by a tow truck driver and taken to where we needed to be. Jay had my car towed from Buffalo, NY all the way back to Baltimore and fixed. Needless to say, I have been taken care of as a customer. You can buy with confidence from CarZone, and I most definitely recommend them for anyone looking for a quality used car!
vincent horton
Had a great experience here at carzone great staff and I love the new car
Moshe Goldfeiz
Great place!! Ppl there very nice easy to work with. Great financially. Good cars. Overall very good service. Highly recommended
Donna Ericson
I didn’t really want to buy a car but had to, my old car had served us well but was ready for retirement. Mike Forti got us in our dream car at a great price. Will definitely recommend and will be back when we need to replace my husbands car!
Rodney C Burris
My name is Rodney C. Burris, and I must admit, I have had a phenomenal experience, time & time again with Carzone. I bought my first car with them in 2011. I came back this year to buy a minivan for my growing family, and the owner, Jay, remembered me Immediately. It feels good to have people recognize you; it makes you feel like they really pay attention. –As corny as it may sound, it feels nice to be attended to. I would come back again. PS: Craig, my salesman, was just as phenomenal!
Rico Smith
I just brought mdx bout 4months ago and I love and they are great this is wear i always will get my cars from and they make me fill like family and they are great people every body from service to car salesman ,,
Stew Scrib
I have bought 3 cars from them in 3 years. They are very professional and will make sure u get what u want. I’m actually in process of buying my fourth car. Jay and his employees are awesome.
Kevin Trotman
my experience with carzone was great. very good customer service from the staff. I would refer carzone to anyone looking to buy a used vehicle. the best car buying experience i ever had.
Curtis Myers
The Folks at Carzone USA were great. They took in to account my budget and made sure I found the Right car for me!. The Manager Jay goes far and beyond to make sure you are happy. I will for sure be telling everyone about CARZONE USA!!!
Micro Edge
These people are cruddy scam artists. They came to my business for work on a bunch of vehicles and paid by credit card. Now they are doing charge backs claiming fraud. They are trying to get away with not paying over $700 worth of work we did over 4 months ago. Businesses beware. Do not do business with these cruddy people.
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