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Balise Toyota in West Springfield, MA

Overall Rating 4.8 out of 5
60 Reviews   Write a Review
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Car Dealer

1399 Riverdale St, West Springfield, MA 01089, USA
Located in: Balise Automotive Group

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Company description

Toyota Dealer | Used Cars West Springfield, MA | Balise Toyota

Balise Toyota in West Springfield, MA specializes in finding our customers the perfect new and used cars for their needs. Learn more how we can finance your perfect car!

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All reviews:

Dana Spice
This was my second purchase from Balise, and the overall experience did not disappoint. If anything, it was even better. From the initial meeting with Mathias to the car pickup with Wendy…a very relaxing, stress free, and fun experience. Mathias was very enthusiastic and energetic about my business. Wendy was genuinely excited to “introduce me” to my new truck, and was very knowledgeable about the truck features and made the excitement of picking up the new truck a blast. The Balise team is a gold star staff.
James Heany
I have bought three cars total through this dealership. Both used cars and new. The service and commitment here is beyond reproach. I have dealt with Richard and Mathias for the car salesmen and they are both honest, friendly, and have a lot of good information that suits what you are looking for. They are not here to try to sell you any vehicle just for the sale but rather take a true interest in what you are looking for and may even offer better alternatives that you were previously unaware of. Great job
stefanie velazquez
When you first walk into Toyota you’re greeted with a smile!! Joe my sales rep was AMAZING!!!!. He sat us down and went over everything we needed to know about the car we were thinking about purchasing. He took time out to let both my boyfriend and I test drive the car to see if we both like the car. Joe also, went over every detail about financing vs. leasing a vehicle. He was very pleasant, informative and really new the vehicle . Jared was the gentle man who sat with me and explained the car to be one step at a time he was very Friendly, very sweet and really new the car inside and out! He Showed me pretty cool things the car offers and even synced all my info to my new vehicle he was awsome.. Mark is the man who put it all together was super funny , very nice and very straight forward with what is good to get and what doesn’t really need to be added to my lease. He was again great… my experience was great and I look forward to be apart of the Toyota family… I LOVE MY NEW CAR!!!! Thank you guys so much for all the support and help…
Tom Therrien
My wife and I have bought 4 cars from this location over the years and countless family members as well. Everyone there is always so friendly, honest, and trustworthy. Most car dealers you feel like your getting the short end of the stick, but not here. This dealerships takes care of you like you are family. My salesman was joe, he took the time to help me find what I was looking for and the different options for my price range. I found the car I liked on Wed., Friday I made the decision, and I was driving my new car home Saturday. It was a painless experience and they took care of everything right there that needed to be done. The sales manager and finance managers took the time out of their days to ensure that I was well taken care of and were available to answer any questions. I would honestly rate this experience as a ten star.
Sherika Thompson Allen
Best car experience ever, very friendly staff. My service advisor Christele, was very knowledgeable about the services I received and we were also offered the opportunity to schedule our next service. Before I knew it while waiting my daughter’s had found the courtesy hot chocolate, which made there day. Thank you Balise Toyota.
Hilary Santos
We just bought our 4th car from Balise Toyota! We have had the best car buying experience and will return again and again! We work with Mark R and he makes us feel comfortable while shopping for the perfect fit! There is never any added pressure to spend more then we’d like. He laughs at our silly jokes and answers all of our ridiculous questions! Wendy is thorough and fun in her explanation of the cars features and specifications! Manny in finance finishes the experience with the utmost professionalism! We will never shop anywhere else!!!
Brendan Hartnett
I never knew buying a car could be so easy! The process was stress free and I was confident in my purchase. Everyone was very useful and created a positive experience while I was there!
Pierre Jr Belizaire
I had a very pleasant experience at the Balise Toyota Center for my appointment for service yesterday. I was received in a timely fashion and my service prompt and on time. I received excellent care from the assistant service manager, Christele, she is very personable. Thank you for taking such excellent care of me and my old girl. With Thanks Junior Pierre Belizaire
Jenny Eddy
My husband and I have bought several cars in our life together, and this one was definitely the most positive experience, and a very pleasant surprise. All other dealerships should take note of this low pressure, easy and pleasurable way to buy a car. My husband has always said that he would rather have a root canal without anesthesia than by a car! But not at Balise Toyota.
We live close to 2 hours away and had done quite a bit of research on line narrowing our choices down to 2. Although Balise was the closest, we would not have stopped there first had we not felt we were being treated honestly, so it was already clear on the phone that this was our favorite dealer. Donny is exceptional and when we arrived and met him, we immediately felt so comfortable, I eagerly and happily called the other dealer and with great relief let them know we would not be coming there.
Chris, in the financing office, was equally pleasant to work with. We have big kudos for this dealership. Apart from their soft sales policy, their criteria for hiring it is a definite winner.
Hopefully we won’t need another car too soon, but when we do we will definitely come back to Balise and will share our experience and encourage all to call Donny first!
Christopher Cote
Had a valve stem break on my Tacoma. Ran it over to Balise in West Springfield. Julie made sure I was taken care of right away and got me back on the road. She provided such attention it felt more like a personal favor than a customer/dealer relationship. I don’t typically write reviews but believe in giving credit where credit is due. Julie earned it.
Sheila Abad
My experience was incredible! I was treated with respect, kindness and above all patience !
I told Karen Phelan-Leonard exactly what I was looking for , & needed to make my driving best suited for me and she matched perfectly EVERYTHING I asked for! She was HONEST, TRUTHFUL, & CARING for my best interest ! In addition, her team member, Jared , was EXCELLENT from the moment he began the “exiting process” to leaving the lot.
Jared was extremely knowledgeable ( and patient!) going over all features in my new vehicle, especially the navigation system. He made sure I was completely “comfortable and at ease “ with all features before I left. I thank Karen for making this process possible as well as Jared for my navigation safety ! I highly recommend Karen Phelan-Leonard!
Barbara Peretti
This was an all around great experience in purchasing my new car. All the staff were professional, friendly, and welcoming. They made the whole experience very comfortable. The features of the car were explained and all my questions answered and never once did I feel like a bother to Wendy. Thank you all for a great buying experience.
Joe Perry
My wife and I leased a Toyota Rav4 from this business. It is important to note that sales consultants at this business are not paid commision, which changes the nature of how the company does business with it’s clients. Donnell was our sales consultant for this process and provided us transparent details about the financial aspect of our deal. He gave us an accurate quote from the beginning of the process, which did not change at the end of the deal. This means they did not throw extraneous expenses on our lease at signing. Although we did add gap insurance, we explicitly asked for this package at signing. Furthermore, Donnell was not pushy with us. While he did recommend certain features of our lease, including the car type, it was a single occurrence. When my wife chose a cheaper model to lease, Donnell honored her wishes and gave us a competitive deal without trying to turn her head toward the more expensive purchase.
I will update this review based on company service after signing. But thus far, the company has well earned a five star review.
Heidi Levesque
Donnell and Jared were very helpful!!! I would recommend balise and definitely come back! They made buying my new vehicle very easy!! I’m very pleased!!!!
Cinthya Bonilla
Manny, Wendy, and Genady are amazing! They made me feel comfortable purchasing a vehicle and i left so happy with my new car Toyota Corolla! Thanks Balise Toyota for everything!
Bill Bagge
Recently bought a used car. I was really impressed with the sales team. Casual but very professional. Also I was impressed with the smooth process from test drive through registration and inspection. I would highly recommend them
Paulla Gaddy
Just bought a new car from Balise Toyota. Love the car! Loved the service!
I had an excellent experience at Balise Toyota in West Springfield. It was a painless and pleasant process ordering a custom truck from my salesman Donnell, I was kept advised of order status, the truck arrived on time, was in immaculate condition when I picked it up and I was provided a very thorough and comprehensive explanation of all truck features by Wendy. I would definitely recommend Balise Toyota.
Jeff Seidnitzer
Very Helpful. This is my second truck bought from Labi. Awesome guy. Wendy was very helpful assisting setting up my truck. Thank you very much.
Tim Tardiff
Went and checked out this lot, was pleased with the variety of models of the Tacoma they had. However, when my wife and I went in to talk to someone about pricing and get more information the showroom was nice and all but the customer service was not. Because we told him we weren’t buying that day and just wanted information on our options he basically told us we were wasting his time and told us to go home and search online.
Michael Schneider
I came to Blaise Toyota heartbroken that the car I wanted from another dealership was sold, and what I walked into exceeded my expectations. Donnell was amazing from start to finish. Very up front about everything, extremely knowledgeable and overall a very nice man to work with. He showed me a 4Runner because it was similar to the Durango in size, and had much more to offer than I would’ve ever guessed. After looking at the features and driving it, it eras perfect. Donnell was very helpful throughout the entire process, and anybody looking for a car should go see him. A special thanks to Jerad for preparing the car for me, and Manny for dealing with finances and paperwork. I know where to come all the time for a car now, and will absolutely recommend it to anyone looking.
Nick Jones
Great experience! All of the staff was pleasant to work with, not at all pushy, and very knowledgeable.
Meghan Turner
Every time I go to Balise Toyota they always exceed my expectations!!!!! I am always treated like I am one of the family. Everyone is always smiling and happy to be there. Julie from service is always on top of her game and always makes a point to say, “Hello” when I am there. Bill Olsen is the Man. He always goes the extra mile! Last but not least Diane is Awesome. She really listens to you and takes care of you. I am thankful for all of them! They make my experiences tell other people to buy their car at Balise Toyota of West Springfield, Ma.
Emily Williams
Donnell was super helpful in helping me pick out the right vehicle. He was patient with my indecisiveness and never made me feel pressured to make a decision. Plus, he was really personable, funny, and made me feel like I was talking through my decision with a good friend. Jared gave me the official tour of my car and helped me pair my phone like a pro. If you’re looking for a new car, I highly recommend this dynamic duo!
Excellent service, from sales, to paperwork, to vehicle consultation. Would highly recommend. First time purchase went awesome, gave a great value on a used vehicle trade in.
randome gaming
The service I received was great. My requirements were met and the people made me feel at home and secure about the product.
Chris Poirier
Great place to buy a car. Carlos and manny were great. Very helpful and always return your call. Probably the best car buying experience I’ve had. Would definitely recommend
elaine williams
We spent a fair amount of time at Toyota in W.Springfield going over our wishes for our new Highlander, we had done a good deal of research before as we exchanged numerous emails getting the best deal. All the employees of Blaise were always courteous and very knowledgeable. Mathias our salesman was very patient with us and gave us all the time we needed. Nelson made financing a breeze, very personable. And Wendy went over all the fine details of our new car, never making our ridiculous questions seem that way. We will probably be seeing her again, which she said she would welcome anytime. All in all we were very, very happy. And love our new Highlander. We will definitely recommend Blaise Toyota to others for sure.
Amanda Somers
Had a great experience with Karen, Wendy, and Chris! Karen found me the perfect car! And Wendy was great helping me figure out all of the electronics! Chris was very helpful as well! Thanks guys!
Shane Green
Joe was very professional and easy to work with and I will definitely recommend him to other people that I know that are looking for a new car. 5/5
Olivia Allaire
Mark Robar was wonderful to work and made this process so easy. I also had great experience Chris was easy to talk to. I last i got to meet Wendy and she was so sweet. Love my new car!!! Thanks Balise.
Rob Czarneski
Great wash. Truck looks nice. Also, wiper blade broke. They did not argue, get a me one and we will make good…..
Melissa Wojciak
Jared was extremely helpful showing me all the neat features of my new car!! He explained everthing thoroughly and in an easy to understand way!! Awesome experience. He is a great asset to the Balise team!!!
Ahm Sam
After a few disagreements over price on my first visit to Balise, I returned to purchase my Ford F-150 pickup truck from Joe at Balise, Joe was very helpful and cordial, he assisted me thru the whole buying process, and assisted me in getting the vehicle delivered to me in New York, Joe provided me with excellent one on one customer service and my entire experience at Balise was amazing.
Maryanne Gignac
If you want a great salesman ask for Jose. He sold me the exact car I wanted, didn’t try to sell me anything more and I so appreciate it. He returned my calls and called after about a week to see if I was satisfied. I am!
joydeb paul
Hi this is Joydeb Paul I came to get my Toyota RAV4 service done from all the way from New York and got really great service! All the technicians are wonderful specially service representatives Nick is so nice!
Lindsay C
This is our 3rd time buying/leasing a vehicle from Balise Toyota and we wouldn’t go anywhere else. Mathias & Jared were extremely helpful, friendly and caring. Always a pleasure coming here.
Jeff Setterstrom
Jared and Sam were great. I am extremely thankful to Jared I am so comfortable with my new Tacoma. This guy is a pro, any questions Jared is your guy!!
Tami Patnode
After visiting many dealerships over the week, I wish I visited Balise Toyota first. Michel Pena listened to me and found a perfect match! No games, no pressure!! Very positive experience!!
Gladys Kibunyi
Bought my first car from these guys. They were super helpful!!!! As a first time buyer, I had a lot of questions and they answered all of them and were very patient. I would definitely recommend.
Jessica Bartlett
Bought a 2014 Toyota RAV4 and everybody was extremely helpful, accommodating, attentive to details and even made adjustments in their schedule to fit my schedule. Everybody was very thorough and personable. I worked closely with Donovan in finding the right car, Chou with getting the best price, Chris in closing the deal with all the paperwork and then Wendy who went over all the apps for the car and hooked up my phone! Highly recommend!
Michael Kazalis
Just bought a brand New TOYOTA C-HR and Love this car. The New Car Delivery team was Awesome and Wendy was very helpful and knowledgeable and showing me my features in the New C-HR. She was very nice and pleasant to work with. Wendy really knows her cars and how to sit down with me and get me aquatinted with all the cool features. Excellent job BALISE TOYOTA on having such great people working for you. Thank You for your help and will continue to buy all Future cars from BALISE TOYOTA. By the this is our 3rd Toyota bought from BALISE TOYOTA.
Julie Cruz
I have been going here for my maintenance for my Camry for 5 years now. Very good service delivered with a smile
Tiffany May
The kids in the servise dep are very unprofessional. The girl couldn’t drive stick and the co workers were yelling go head girl try it get it girl. Very discusted with the way my car and myself were treated. Never again.
Steven Uhl
I had a great experience buying my Rav 4 from Jose at Balise. I got the car I wanted Quickly and for the right price.
Bob Parsons
They are an excellent dealership. Have bought 3 Toyota there. Service people are friendly and helpful. Especially Jessica McCarron. Would buy another car there. Very good place to buy a car.
Zullyram VargasCruz
I like the way that my sales rep. showed me the car. One thing I didn’t like is that she did not know what some of the features that the car was and didn’t know right if the bat how to show me where my spare tire was! Other then that she was pretty good. In love with my car!
barb perpetua
I bought my Rav4 from Joe and he was fantastic! The sales process was quick and easy with no pressure. I will definitely be returning to Balise Toyota for service and highly recommend Joe!
Angela T.
Joe was the best sales person. I can’t believe how easy the whole experience was. I totaled my car and Joe had me driving off in my new Corolla in no time. Come to Blaise Toyota and see Joe, you won’t regret it!!
Daniel Folgar
It’s fine when a dealership decides that they aren’t going to negotiate pricing, but I think it’s something to mention to a potential customer who has already had multiple phone conversations with the sales and finance team and is coming from over an hour away. They should really reconsider this when it comes to pre-owned vehicles that are over blue book value with rust in the interior.
Maddy Mangini
Karen and Wendy we’re awesome! Thank you very much for your patience and professionalism.
tony goad
Great sales experience with Joe Perpetua. Financing also was very easy and smooth. Will definitely be returning for service!
Gino Roman
Really good place to shop for a vehicle! Selection and pricing are outstanding. The whole process from choosing to signing is made very easy. The training that you receive to learn your vehicle functions is excellent! If you are looking for a new or used vehicle and don’t want the hype associated with the process, this is the place to shop! Karen is great to work with in sales and Wendy for training make one heck of a team. !
Peter Fortier
Genady and the team at Balise Toyota went above my expectations. Would recommend them to anyone interested in purchasing a new or used vehicle.
Isabelo Rodriguez Jr
Gerald did an awesome job helping with the startup image on my 2015 Tundra. He was very helpful and knowledgeable in resolving my problem. Would definitely return to Balise Toyota of West springfield Thank You Isabelo Rodriguez
Deanna Cullen
Balise Toyota made purchasing a Highlander in 2016 simple! Then 2 days ago we went back to downsize to a Rav 4! We made the deal with ease to have lower monthly payments, better cost savings for maintenance and a fantastic car! Labi Preniqi provides exceptional customer care! We recommens Balise Toyota to all!
Brandon Provo
I was unsure if I would be able to afford a new vehicle. Thanks to the help of Joe Perpetua, he put me in my new Toyota within minutes! I recommended this dealership to my sister who also will be buying a car soon! Thanks again joe!
Richard S Radzick
My wife and I are totally pleased at how smooth our transition from ending our lease and beginning a new one went . Our salesmen Sam was totally awsome on a scale of 1to 10 he gets “12” . All the people Mark in finance was great and Wendy was a big help getting us up to speed with all the new features in our new RAV4 Adventure. Thanks again
Nancy Pawlowski
Everyone was curteous and professional. We were pleased with all the information we were given. This is our first Toyota, but decided to try it as our family has had good experience with the vehicles they have purchased. We would highly recommend your dealership to do business with.
Jess Nadeau
My experience at Balise Toyota was so amazing. I walked in already thinking the worst because of past experiences at other dealerships. I was quickly greeted by Karen Leonard and it was magic! That woman was so kind and helped me with all my needs. She put me at ease immediately!!!!
I have never had a smoother process with anything in my life. On the day of pick up, Jonathon Latourelle was also a rockstar!!!! He was very thorough in explaining every detail of my new car inside and out. I may have asked more than my allotted questions but he made me feel like it was my time and that my car was the only car that mattered at that time. He was spectacular!!
All in all, my entire experience from Karen to Jonathon to Manny the finance “guy” (loved him). Balise Toyota went above and beyond my expectations and I am so grateful that my experience was so smooth and worry free.
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