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Joe Machens Capital City Ford in Jefferson City, MO

Overall Rating 4.4 out of 5
60 Reviews   Write a Review
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807 Southwest Blvd, Jefferson City, MO 65109, USA
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All reviews:

Sharon Braley
We were just passing through on our way to a family vacation when our brakes started failing while pulling a camper. When our low brake fluid light came on we found our way to the nearest Ford dealership. The service team helped us immediately and got the car right in. They found a whole in our break line and jumped into action. The service team stayed past closing time to get us back on the road safely. We are so appreciative of their help and kindness dealing with a situation that could have been detrimental. Thank you Joe Machen service team!
Rian Booyer
We originally purchased a used Ford Edge from Joe Machens Capital City Ford back in Late December. We were so pleased with it that when we lost A different vehicle. Brad Bartlett was our salesman both times and he goes above and beyond to make sure you are happy with your purchase and if there is something you need to figure out he helps out and is always there for questions. They really make you happy to own one of their cars. We ended up with a 2012 Ford Edge that we love.
Joe H
What a Horrible experience!!! Stay away if you are from out of town like me and you care about your truck or anything you’re about to buy from this dealership. The salesman was an awesome person throughout the process but no one will care about or your money other than you. Obviously they will do anything to get the sale going but once you engage and they get paid you are screwed.
I bought my second brand new 18 Raptor from here as a gift for my wife, and I inquired about snow, salt, rust, corrosion issues and I was told not to worry about these issues.
They charged me $1000 to get it shipped and when we received it we were very disappointed to find the damaged in the front by the factory and whole entire bottom covered in salt and everything was corroded and rusted like if it was 20 years old truck from the north if you know what I mean.
The same day I contacted my salesman and his GM and I asked them to take it back and refund my money. They made me feel like I was right by agreeing with me and I should have not received it like that because it was suppose to be brand new. YES of course they made sure they get funded first while we were getting our hopes up, tricky bastards. In the end we got nothing but a runaround, dragged, headache and THEN they finally told me to go F** off and take it to a ford dealership and file a warranty claim…
Connie Shumate
Travis and Scott were amazing people to work with. I would recommend this place to anyone.
Michael Keech
I went in to get my truck inspected and decided that I would check out there used lot. I found a couple vehicles that were interesting but unfortunately nobody came to talk to me and I mean Nobody!! There was two guys standing by the front doors smoking. I’m just really disappointed in them.
reva owings
Wonderful experience ! Everyone was very nice. The waiting area was very comfortable.
Ken Brooks
I have bought a couple of vehicles from Machens Jeff City. They have a very good service department and that is one reason why I will consider them for future purchases.
John Dixon
These guys were awesome to buy a car from. They made the process so easy. This is our second new car in 2 years that we’ve bought from Machens Ford in Jefferson City
Kris An
Great staff and Great Service! Just got a 2017 used Lincoln mkc from them. Flex showed me the vehicles. Kevin helped me with the numbers, and Mike finished the purchase process. Great team makes the purchase process so easy for me. Vehicle itself is very nice, good price as well. If you are looking for a good new or used vehicle, plus a delightful experience. Definitely Check them out!
Megan Hardwick
I came in with low expectations. My credit isn’t the best and I was still paying on a car I had gotten from jd byrider. I didn’t really expect them to be able to get me into a new car but I was so fed up with the situation I was in that I gave it a try. Joe Herx greeted me as soon as I walked in and really listened to what I had to say. Joe and Mike Slinkerd crunched the numbers and were able to get me into a brand new car of my dreams. I can’t even begin to describe how grateful and excited I am about the experience I had.
Donald Steck
Very professional staff from detail guy all the way up to top managers. Will work a deal if you are willing to spend the time. Very big selection of vehicles.
Phil Davis
Good sales staff, easy to find the vehicle you’re looking for, prices are reasonable with very little wiggle room for trade value. No tricks, open book pricing, carfax on some vehicles, great price on manager special. A little hard to get to.
James Jisa
Found what i was looking for with in minutes, told them what i wanted and was shown what i was looking for, would hihky recomend.
Kathy Calvin
Took to long, and I had given them a coupon, they didn’t discount off my total. Will not go back.
Mike Boese
They have some nice trucks here need more room tho
Paul Jungmeyer
We were very pleased with the service of Machens, especially with the folks at the body shop. They certainly deserve a five-star rating.
Bret Ealick
Everyone there was friendly and very helpful they went above and beyond to get us in and out as quick as possible. It’ll be where I trade in my car and get another new one.
Mark Davis
Very knowledgeable very helpful staff I went in for an oil change and they didn’t try to sell me a bunch of stuff I didn’t need
Lyle Donley
I went and told Scott Jackson what my situation was. He helped me find what I needed. Thanks for helping me out.
Peter Davenport
Really sad to see a dealership not standing behind their premium product. For +$80,000, one would think they’d at least try to resolve the issue.
Kenny Dillingham
I ended up not buying a vehicle here but they are nice and didn’t try to pressure me.
Kevin Vick
Second car I’ve purchased from this dealership. Bradley Kellerman is the man to see when looking for a pre-owned deal. Will come back for my next purchase. Always a pleasure dealing with the team!
Dennis Edwards
Got the best price by phone, and they even delivered my new truck and picked up my trade, saving me hours of travel time… One of the easiest vehicle purchases I have done in last 40 years. Thanks Randy Wells.
Zach Davenport
Customer service is pretty good. Diesel service is thorough, but hard to get appointment quickly, sometimes.
Jim Bryan
I really want to give a shout out to Randy Wells. We met about a month or so ago and I expressed to him what type of car I was looking for and thinking about buying He listened to me and worked with me, providing suggestions which ultimately assisted me with making the best decision for me. He kept me informed when there was something he thought might fit my needs and in the end, I was able to purchase a vehicle with no hassles. Joe Machens Capital City Ford is the place to go and if you want an honest, no hassle experience, I would suggest you ask for Randy Wells.
Once the car was found and the deal was made, Matt Wilde took care of my financing needs and getting the paperwork completed quickly. He was a pleasure to work with and visit with! GO CARDS!!
Rachel Nesmeyer
Worked with Joe! He was fairly nice & straight to the point! Gave me quite a bit for my crappy truck when I traded it in, more than it was probably worth! Would go back!
Jim Mellenberger
We’ve done business with Joe Machens Ford since 2003, have bought 3 vehicles from them, and they’ve done right by us every time. We had our Edge body work done in Columbia, and when we got it back, it looked as good as new. We have enjoyed our association with them, and look forward to more in the future!
Rhonda Bish
I was greeted and worked with by Cam Carroll, who is a new salesperson at Joe Machen. He was extremely helpful and had a great attitude. Anything he wasn’t sure about, we asked John, and between them we got things figured out. Had a great time setting up the hands-free phone (don’t use your mom as a test call). I had a LOT of questions for Mike about warranty, service, etc., and he handled them all with knowledge and patience. I returned on President’s Day to have the undercoating and other protections applied, and got a loaner, ran all my errands, and picked up my car right after lunch. Cam activated Ford Pass, and we headed home. It had been ten years since I bought a car, and things have definitely changed! Cam and John really made the transition to high-tech easy for me.
Laura Allen
Nice dealership. Don’t push you to buy anything, but prices on vehicles not very reasonable.
Karen Diemer
Doug Keeler was great and we appreciate all his help being that we live out of town! It was great to have everything there when we needed it and the process went smoothly. They were happy to help and throw in a few extra perks! Doug K. was able to search for cars that fit our needs and prices after just a phone call…we told him the one we were interested in and he had it ready to go when we got there to test drive. We have purchased 2 vehicles from Doug and each time he was determined to find what we needed for our family and our budget! Great guy to work with!
Stephanie Mueller
I live in KC and have had difficulties finding the car I wanted for the right price. I found a fusion in Jefferson City, called them up the next day and took a day off to drive to look at it. The car was polished and fully ready when I got there. There were a few additional things in the car I wanted done but working with Cody Byers was fantastic! He answered all the questions we had and walked us through the different features of the car. I would highly recommend Joe Machens. Great customer service.
Nakesha Berry
This is the best team of guys that I’ve worked with so far!! Sweet, professional, straight forward. I couldn’t of asked for anything more. They found me the car the I want, within my price range and with everything that I wanted on it in less that 3 days. Amazing people to work with. Will definitely recommend anyone buying a car to these guys!! One happy customer. (:
TrishaRae Munford
Everything about our new truck purchase was smooth and seamless. Brad Bartlett took the time before our appointment to connect the dots between what was available and the wish list description we gave him. When we arrived he had several options to show us. We did a test drive and picked our new truck. Brad walked us through the sale and then gave us an overall ‘tour’ of features that were new to us. We were very grateful for his courtesy and expertise…I had never synced a phone to a vehicles electronics before, and Brad made it simple. When we look for another vehicle, we will be looking at Joe Machens Capital City Ford first! Great truck, great deal and great service. Thanks Brad!
Megan Wogan
My transmission needs some work and the service department and my salesman helped me determine how to go about things. Thankfully my transmission is covered under warranty. And I can’t complain about the free coffee and slushies.
Cody Sebold
Very satisfied with my 2016 Focus purchase. Flex in Sales was awesome to deal with and Mike in Finance got the deal put together. I didn’t get tossed around on my trade. The dealership is clean and inviting, the guest lounge has any snack you could want. I’d recommend Machens to anyone.
Darin Dutcher
Working with the sales consultant Randy Wells is always a wonderful experience. We have purchased several vehicles from him over the years and he makes us feel like family. Joe Machens of Jefferson City has always taken care of any service needs I have had and they are great to work with.
Michelle Butler
Had 3 pre paid oil changes left, couldn’t change every 6 months because I did not have enough miles. Pre-paid oil Change expired 4 days ago. Had to pay. Will no longer go there for oil Change, any other work or to buy any vehicle. Lost $100, not at all happy.
Tony Feather
I have bought two cars from Mike Rogers this past year. The first was for my son. We told him what we were looking for and he found us a great option at a great price. That is why I went back to Mike when I wanted a car for myself. Told him what I wanted and he came back with that car the same day. Mike, Matt Wilde and the whole team at Machens made the process smooth and easy. I highly recommend Mike Rogers and the whole Machens team.
Jessica Rogers
Joe Machens has wonderful customer service. Easy to work with and had great communication. Thanks to Mike Rogers for helping us find the perfect car!
Darryle McGregor
Don’t call at 545 pm with a question for parts and they close at 6 pm you just might get put on hold, and tranfered to voicemail, and then you call right back no answer …such professionals. Dec 28 @ 545pm …
Alivia Bamber
Always quick and efficient. Everyone friendly. They provide a nice waiting areA
Fancy Gathright
I was NOT planning on buying a car when I entered the car lot. I was greeted by a very cheerful Cam Carroll and he listened to what I wanted in a car. Directed me in a different direction then what I had originally intended. I could not be happier with my brand new car! Everyone there was down to earth and went out of their way to make me feel comfortable. I would suggest them to anyone!
Leslie Williams
In 5 years, I’ve not been unhappy until now. I have been asking for close to a year, if not more, to have my brakes checked at every oil change because they’ve either felt or sounded weird. I’ve always been told that they were fine. At my last visit, I was told the brakes were excessively rusted and were starting to damage the area. How could that have not been seen until just now? I am very disappointed with this and will most likely choose another dealer for my next new car.
Alyssa Murphy
They listened to my wants and needs in a vehicle. They recommended the Ford Fusion, it has been an amazing family car for my 3 children and I. Douglas Keeler is a very warm hearted and welcoming individual. I would highly recommend him and Joe Machens Capital City Ford Lincoln for your next vehicle purchase.
Barbara Lute
Get my car serviced there. They have always treated me great.
Angela Cook
We recently bought a Ford Edge at Joe Machens. Absolutely as cool as a car dealer could be. There was zero pressure. He was very focused on what we wanted. They gave us almost TWICE the money for our trade-in as another dealership had offered us. He did everything to get us the best for our price range. Later, I was wondering if we should have gone with a cheaper vehicle. There was an awful storm. Rain was coming down in buckets. That Edge held onto the road as I watched all the other cars pull over. As a mother, I know that was money well spent. Great dealership. Great guys. They’ve probably got our business for life now. Can’t recommend them enough.
Randall Sneller
We had a great experience. Our Sale man Randy Wells went above and beyond to find us what we were looking for. We also worked with Matt Wilde who did a great job too. We would highly recommend them to our family and friends. We will also do more business with them in the future.
Mariah Cox
My experience with Joe Machines Capital City Ford was nothing less than spectacular. Being a first time car buyer, it was scary to be making decisions all on my own. Randy Wells answered all of my questions at all hours of the day and even came in on his day off in order to put me in the right car. I never once felt like I was being sold into the wrong car, they made sure the car I chose was everything I wanted. My used car has been running fantastic and they gave me great offer on my trade in. Definitely worth the several 30 minute drives just to buy from this spectacular car dealer.
Brian Kulnar
Out of state buyers beware!!! I spoke with salesman Bradley Kellerman about a 2015 Dodge Ram, we agreed on a price, I asked him simple questions like condition of paint(dents, dings, scratches), condition of tires, condition of interior(stains, rips, tears), bed liner, he informed me the paint was in exceptional condition, the tires were 50-60% tread, and assured me the shop did a great job On getting their used vehicles ready to sell, if there was an issue with the paint they would fix it, if it needed new tires they wouldn’t even ask the shop would just replace them, and that it had a spray in bed liner. So, I decided to travel the 5 hour driving distance to buy this vehicle and upon arriving had seen a dent and significant scratches on the passenger door(was told the paint was exceptional) and the tires were down to the wear bars(was told the tires were 50-60%). The salesman right out lied to me about the condition of this vehicle and the sales manager even stated that the vehicle was portrayed differently than actual condition but was still not willing to rectify the situation by fixing the door and putting new tires and sell the vehicle at the agreed upon price.
Dave Selph
I enjoyed purchasing my 2013 Ford Explorer from Doug “Flex” Keeler. He treated me like I was family. I’ve never enjoyed walking into a dealership until I walked into Joe Machens Capital City. All of the staff that I dealt with was very friendly and did what it took for me to leave with the vehicle I wanted. I recommend this dealership to everyone for a new or used vehicle. They know how to treat a customer.
Alexander Grohs
I loved every bit of time I was there this past week! Everyone I talked to was Amazing and friendly and answered any questions that I had nice and politely. And always said if I ever need anything to eat drink and do when they were doing their stuff and Paper work. I have to say you cant say no to free drinks slushy!!!! If you ever stop by there ask for Cody Byers! he a an Excellent Car dealer I recommend him I just bought my second car from him and still was amazing! Me Love him long time xD. To any one looking to buy he will help you with anything you need help with fast and polite!!!
Melissa Pickett
Great experience, thank you so much John Lange and Doug Mullenax!!!! Very helpful and personable people! Got a new car in no time.
Melody Griffin
I just purchased a 2013 Ford Edge SEL at Joe Machens in Jefferson City, MO. The experience was great!!!! Pricing was good and the people were so friendly and nice. Devon my sales person was the best ever!!! He went way beyond what was expected. I have already recommended him to three other people. I would do busy with him anytime.
Maybell Octive
They have a snack bar and two tv’s, two computers, and two video games. The staff are also very friendly.
Robin Michitsch
This is the seventh vehicle that I have bought from Randy Wells. He always makes it an easy pleasurable experience. Matt Wilde also made for an efficient,fast checkout from the financial side. I love my new truck and truly appreciate the first class service by Randy,Matt and all the other individuals who have provided me service over the years at Joe Machens Capital City Ford.
Samuel Lee
Doug in the service department greeted me quickly, took down all the info on the repairs needed on my car and then got a driver to take me back to work. Couldn’t ask for better service!
Marilyn Stefanec
I liked the way I was treated. staff was accommodating and respectful. I had shopped at other dealerships and joe machens offered the best deal, by far. yes, I bought the car.
Joe Jackson
A Big thanks to Doug “Flex ” Feeler and Devon Henry for there great customer service. Both help me out finding a truck I been wanting and gave me an amazing deal with little to no hassle at all on the price. They where very fair and extremely honest on everything. So thanks for all the help I will do business again. Best dealer around hands down. Thanks for all the help.
Friendly and helpful. Was able to help me find what i needed within a reasonable budget. Would recommend to another buyer. Ford Edge Suv
Steve Ridenhour
I made contact through the internet. The response from Brad was quick, Then Brian called to verify information and ask questions to what I was looking for. I was not sure of the specifics of the truck I was looking for. I met Judy Obermeyer upon arriving at the dealership. I felt Judy put in an extra effort to find a truck with the options I most preferred and in the price range that worked for me. They really worked well as a team.
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