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Merchants Auto in Hooksett, NH

Overall Rating 4.9 out of 5
58 Reviews   Write a Review
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Used Car Dealer

1278 Hooksett Rd, Hooksett, NH 03106, USA

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+1 603-669-4100

Company description

Merchants Auto | Used Cars For Sale | Manchester NH Dealer

Merchants Auto has a huge selection of used cars Manchester, NH. We also have used trucks and used SUV’s for sale Find the Best Used Cars in Manchester NH

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All reviews:

Kerry Boughner
Richard Roy was able to assist us quickly find a car despite our challenging situation. I highly recommend him for customers! He went above and beyond with every step in getting my new car. I couldn’t be more happy with the excellent service that I received. Would definitely recommend him to anyone coming in to purchase a new vehicle. Absolutely awesome!!!
Michelle Conkright
I have had good and bad experiences with car dealerships through out the years. I know what I like and want. I also am a realist and know I have been working on improving credit from a divorce. So am not the ideal car shopper in that aspect. I went into Merchants at the end of last year due to a car accident and needing another car. I have realized the older cars don’t last as long as I want them to and seems like as I am finishing paying them off they require large repairs. I wanted a new car and found one and bought it. I have since decided wasn’t fitting what I needed plus another car going to need large repairs. I went back to Merchants due to the good experience I had the first time. This time i made sure to hit critical points i needed in a car. Andy spent time showing me various cars and I found one I like. The zero pressure is what I like in an environment and had a second good experience. They worked and found a deal I liked and I am very happy with the car. My husband is also happy with the other car he now gets to drive as well.
Gene J
This dealer was the best car dealership I’ve ever experienced in my life. I went from one dealership who told me I would not be able to get my dream car to this dealership who helped me achieved that. Chris K. And Chevy Was very much helpful and helped me achieved my goals. Tim gave me a piece of mind when it came to choosing my warranty. I have never in my life been treated with so much love and respect from any dealership than a dealership like this. I found the car of my dreams, and a place I can continue to keep coming back to. I’m beyond excited and I have Merchants to thank for that. I would highly recommend this place to any and everyone who is in the market for a car. They’ll definitely do what they can to make you leave happy and not rush you, or pressure you with anything. Thank you so much merchants auto!
Lisa Curtis
I highly recommend Merchants and you NEED to ask for Gene!! I’ve been looking for a car for a while now and have worked with many sales people, GENE is the BEST I’ve ever worked with. He actually listened to my wants and needs and only showed me what I asked for. Also he did not try to push any car. Come to Merchants and ask for GENE!!!!
Richard Payne
My first time at Merchants auto and i was delighted and very happy with service given and the complete understanding of what i was looking for. Joe C was outstanding in his effects to assist me with getting into the right car. I would highly recommend Merchants to all. Thanks again a very happy car owner. R Payne.
Lyndsay Lewin
I had been having trouble getting a dealership to finance me because of my credit. Rodney worked with me for a couple days over the phone and online (as I live an hour away) to find an answer for me. He was able to get me approved for a beautiful car. We went into the dealership and the atmosphere is so happy and welcoming! They offered me a rental car until my car was finished. I thought that was great! When I got back home from the dealership Rodney called me back and let me know my car actually was able to be done that day instead of on Monday how they had expected. Instead of making me drive all the way back to Hooksett after a long day of driving he drove my car down to meet me in my town. We swapped the rental for my car and were off. They went above and beyond in my opinion and I have never been to a dealership like this. They have found a new life long customer.
Heidi Barrioz
This was our second time visiting merchants. First time was to sell our car. the second was to buy one! we walked around the lot looking at all the different vehicles to get an idea of what we were looking for… just when we decided between two ANDY DAVIS came out and asked if we needed help. he let us sit in both and i feel in love with the Chevy Equinox 🙂 before we knew it we were sitting with him and discussing our options. he was extremely helpful and determined to make it happen for us today. We bought our new car! thank you Andy! definitely a great experience and highly satisfied!
kat royal
Rich I. was a pleasure to work with! He listened to what I was looking for and did not try to steer me away from that. He even did everything he could to ensure that my monthly payments were within my budget! I would recommend him if you are looking to purchase a new car 🙂
Ashley Chabot
John Hannon makes your car buying experience wonderful! He takes the time to give you all the information you need and goes over all your options. He was never pushy, and made us feel completely comfortable. I loved that I could fill out the credit app online and search for vehicles through the website. I went into Merchants knowing exactly what I wanted to buy and they helped make that happen without feeling rushed and we left feeling extremely satisfied with our purchase. John introduced us to the service department before we left so that when I come back for routine maintenance I know exactly where to go and who to see. I would highly recommend John and his expertise to anyone in the market for a vehicle at Merchants!
Christine Lopez
Merchant Auto is one of the greatest dealerships I ever been too. Everyone is very knowledgeable and the staff members made us feel like we were part of their family. Joe C. is an excellent salesperson. He was determined to find our perfect vehicle and he made sure we were satisfy with our decision of our purchase.
Tanya
Brad and Ryan S Are amazing i have been in a lot and they just know how to treat their customers. They are also great with kids seeing how I have 2. Thank you so much Brad and Ryan S. Brad Congrats on having your first kid
Kathryn Dionne
My husband and I worked with Rich and Gordon! Both very nice people. rich listened to our situation and was very compassionate. We came in with a very hard situation and he took it all in stride and did everything in his power to make us happy and satisfied. We came in full of anxiety and fear that we would be leaving without a new vehicle for my husbands commute and left happy with safe vehicle and the best deal! Thank you Rich and Merchants Auto, you guys are awesome!
Chris Szatynski
My wife needed a new car because hers blew up this morning and it would of cost too much to fix. As we were driving to Merchant’s, it started raining and she began to cry. She has never had a good experience at a dealership, so she was apprehensive about going. She definitely needed a new car, so we had to start somewhere. Since I had a great experience with buying my truck and my mother’s car at Merchant’s, this was the first place that we went. My wife test drove 2 vehicles and liked them both. We talked about each vehicle and then made a decision. Our salesman Joe was wonderful and helpful. He could tell that my wife was not happy about being here. This is not what we had planned on doing today after both of us working our 24 hour shifts; but it was necessary. He made my wife smile and laugh. This is a good thing! The experience was the best that my wife has ever experienced. She is happy with her decision.
Brendan Munro
I bought a car from Merchant with Ryan Spada and Mark as my sales reps. They were amazing! The experience was as smooth as it could have been, they worked with me through any and every issue I had…and to boot they were amazing with my four year old who sat there through the 4 hour process! I wouldn’t buy a car from anyone else and will send everyone I know to these two guys right here! THANKS RYAN AND MARK!!!
Nicholas Hunt
Andy Davis was an excellent salesman, and helped me get out of a tough spot in terms of a previous vehicle. The finance team was great, worked hard, and pulled through in the end. Overall, it was a very rewarding experience, and I am very happy about my purchase, and choice to come here to Merchants Auto.
Billie-Jo Sabine
We felt welcome the minute we arrived. Andrew Davis went out of his way to get us into a van that works for our family and budget. We will definitely return to buy from him and Merchants Auto again. The whole staff including finance has been friendly and supportive. They were even great with our kids.
Robert Sheehan II
Best car dealership I have ever been to. The sales staff and management are amazing, all about customer service and are just genuinely decent people. After buying our car was a done deal they didn’t just brush us off. We had our 4 kids with us and they bought pizza while we waited, played with the kids and even told them stories. Just unbelievable experience. The commercials are silly but if you are in the market for a car, go here. Seriously best car buying experience we’ve ever had.
Stephanie Holmberg
merchants has a huge selection of vehicles to choose from. Our sales guy Joe C. was down to earth and didn’t get frustrated when I wanted to look at multiple vehicles. I highly recommend getting your vehicle here and no pressure sales was a huge bonus. Not to mention free weekly car washes!!!
Tina Wilson
Overall had an awesome experience except for one thing. When signing papers we were asked to sign for extended warranty. We expressed we didn’t want it do to our last experience with a policy like that. He assured us it was free of charge and included with the purchase. About a month later we realized we were charged $2500.00 Called and talked to someone and they were going to call us back which we never received the call. They still advertise free extended warranty which isn’t free. Would still definitely use them again.
Naomi Blankenship
Jim Smith and Stephen Coimvra were instrumental in assisting us with purchasing a vehicle with great satisfaction! Jim was attentive to our needs, wants and aspirations, however, he and the manager were effective in assuring that we obtained the right bank for our needs. Stephen Coimvra was such a personality! He was enthusiastic, personable and a joy to do business with. He wrapped up the deal in a very positive and rewarding way. We ended up driving away with the “car of our dreams”. Not only would we return to do business with them again, we would HIGHLY recommend them to anyone who desires an honest and personable experience in purchasing a vehicle.
Wanda Gottselig
Ryan Spada was the lovely man that helped me go through the process of by a new vehicle. He offered information on what I should look at by what I told him I wanted for a vehicle. After I had gone to another dealer earlier to by a car and was turned down it was a nice experience. Thank you Ryan for being the nice person you are.
John Jackson
I called and emailed Merchant’s and I got a fast response. They took the time to walk me through the process. Most of the work was done over the phone and through email. They pre-approved me before coming in. Sales rep Andrew Davis was kind and courteous and listened to my needs. It seemed like it was very important to him that I got in the right vehicle. I would recommend my family and friends to come here to get a vehicle. Even though Mr. Davis was my sales rep., all staff seemed kind and courteous.
Jason Murray
I recently purchased a 2014 Mazda 3 from Merchants auto. upon my first visit i was greeted at the door by a very nice gentleman by the name of Richard. within a few minutes we were out the door looking at the vehicle i was interested in. a few minutes later we were back in the office and working on financing. without any issue Richard was able to get me financed no problem. There were a few issues with the car that needed to be addressed before I could take delivery. without any hesitation or opposition the salesman Richard agreed to have everything taken care of. He even got me a loaner vehicle to use while my car was being service. I just picked up my car and Richard had it ready with a full tank of gas. I definitely give this dealership and the salesman Richard a five star review! couldnt be more pleased!!
Alma Gonzalez Lambert
This was the best car shopping experience that I have ever had. My Sales Consultant Jim Smith not only asked me what I wanted but listened enough to understand what I was trying to relay with my broad answer of “I want something reliable and economical”. He was able to determine the right vehicle for me after our conversation and I loved his choice, which ended up being a Toyota Camry SE Sport. I love my purchase and what made it even better is the service up to purchase and even after as Jim also showed me around the maintenance shop and introduced me & we set up my first oil change which is free. Merchants is my choice for life and I hope to continue my purchases with Jim Smith for years to come and will be referring family, friends and co-workers to him!
Jennifer Bowley
Ryan Spada was our sales person. He went above and beyond to make sure we were satisfied and put us in a car we were happy with. He was absolutely wonderful and even made our kids happy and gave them balloons! I would highly recommend merchants auto and make sure you ask for Ryan! 🙂
josh marcell
I had a great experience here! The customer service was great, Brad was extremely nice and not pushy. He was very knowledgeable and made our car buying experience easy. Great pricing as well
Alpha Omega
Just bought my first car here at merchants. Far easier and smooth process than i expected! Staff was very knowledgeable and made the process an easy one, I highly recommend Richie for the buying process he was very friendly and was very transparent in what they could and could not do for me because of my limited credit history. Overall dont hesitate to buy your next car at merchants. And if available ask for Richie he was fantastic!
Carol Sheehan
Amazing team of people who go above and beyond to help out. Jim Smith was the gentleman that helped us get our Dodge Caravan. He was phenomenal to work with. He asked what we wanted in a vehicle, and found us what we were not only look okng for but what our large family needed. We had all 4 young children with us, everyone was more than accommodating. This was my first time personally busying a vehicle with my credit. Walked me through so I understood everything that was going on. Explained how everything would work. I cannot thank Jim and the rest of the team enough. This will be the only place I will buy a car from.
Dave Lewis
Absolutely my best car buying experience, period. When my wife’s vehicle was t-boned in January we were forced to face that most dreaded of all chores… buying a vehicle. The experience ended up being so good that by early April as my 2006 Jeep was approaching 218,000 miles we decided maybe it was time to let it go. Back to Merchants we went, and Brad was very attentive. We are very pleased with both experiences, and with the peace of mind that results from driving safe, reliable vehicles that didn’t put a noticeable dent in our budget. Follow-up service for both vehicles has been stellar.
Some general criticisms that did not affect our overall experience, but should be addressed by Merchants and a few other dealerships:
** Having to share contact information just to use their web site is invasive. The whole purpose of online shopping is to have the option of perusing vehicles on your own terms, anonymously.
** Once they have your contact information, the daily phone messages from “customer care” attempting to get you into the dealership are excessive. When we’re ready to come in, we’ll let you know.
** Asking for referrals is an outdated practice. Given the state of privacy these days, anyone who would give away your contact information isn’t a friend.
** The finance guys need to tone down the pushy, dramatic hyperbole a LOT, but those guys are easy enough to ignore (like stepping over a mess on the sidewalk) so don’t let them affect your overall positive experience.
Chelsea Bullard
Jim Smith was fantastic to work with- he understood our situation and made sure we were able to obtain financing before he showed us a vehicle. This is by far the best experience I have had when buying a vehicle. Come buy a vehicle from Jim Smith!
Alison Howard
I just bought a car at Merchant’s Auto with the help of Gene! He’s the best. easy going and makes you feel comfortable. My experience here was overall great.
Tricia Shatney
Ryan Spada was our sales person and he was amazing getting us the very best deal he could find! We would definitely purchase another vehicle from Merchants as everyone was super nice and very helpful to us! Definitely a wonderful experience all around! 5 Stars!!!
Kayla Flaherty
Rich was great to work with. Very professional while also connecting with us as customers. He went beyond what other salesmen do and I’m very pleased with our decision to come to merchants. We will definitely be back!
Robert Daziel
1st time purchasing from Merchants and glad we did! Very good price and great experience with entire staff. The car was for my 16 yr old daughter and Joe C went through all the functions of the car giving her a lot of confidence driving off the lot!
Bryan Bartlett
I came in on a Sunday with little car buying experience and was hesitant on what I could afford. upon arrival i was greeted with a smile and handshake buy a friendly salesman by the name of BRAD CHANT. He instantly brought me right in and got started right away on helping me figured out what was best suited for my situation and preference. I took a test drive but was not totally set yet so I asked Brad to help me find a better car. In the matter of minutes he came around the corner with a car that was 100% what i was looking for. He was knowledgeable, approachable, and professional. I would recommend using Merchants auto, and specifically as for BRAD CHANT.
Twonnisha Walker
I had a GREAT experience here. Andrew Davis helped me and my husband get into A very nice car. I have dealt with “the crook” side of a dealership but this dealership made me feel welcomed and important. I didn’t think I would get a good deal but Andrew worked his magic and I’m highly satisfied with the results. I would highly recommend them to everyone. Thanks again Andrew for all you help. And thanks Scott for the laughs :)!
Becky Walk
Our experience with merchants Auto was the best. Our sales person Jeffrey Brown was very pleasant and organized. He did everything he could to get us in a car with our no so perfect credit score. Over all we are very pleased with the service and the vehicle. I would absolutely recommend merchants Auto to all my friends, family and strangers. Thank you so much for being amazing.
Sarah Hohol
Richard Roy is an awesome salesman! I bought a car from them last week and he pulled through everything he said he would. I just picked up my car today and everything is as he said it would be! I would recommend it to anybody, thanks merchants and Rich!!
Stephanie Davis
Thank you so much Jeff for getting me in to my beautiful Murano!!! This was, by far, the best experience I had at a car dealership. I highly recommend Merchant’s Auto and Jeff Brown.
Bailey Thomson
Rich was my salesperson at Merchants Auto. He was very helpful with all my new car buying needs. They assisted with what I would be able to afford and didn’t pressure me into anything I wasn’t ready for. I would recommend this service.
Gavriel Ban Judah Y’Israel
 
Richie I was my sales person…he was the best by far. great attitude and very very professional. will definitely recommend him and merchants..to my friends and family..Thanks for everything.
Sean McRobbie
 
Joe Ciarcia helped me through the entire process he was very helpful and answered any and all questions i had. There was no pressure to purchase a vehicle and he helped me find the car that worked for me. Merchants auto was a great experience and i recommend you ask for Joe if you come by.  
B Michael
Don’t listen to radio. Facing bankruptcy soon, and looking to get out of a lease I can’t afford. Was hoping to get into a vehicle I would enjoy driving for the foreseeable future. Was told to come back when my credit was better. Didn’t even run my credit. “Credit amnesty” my fat ass. They can suck a fat one. What makes them think if my credit was better, I would come back to them, when I could get a better, new car, with a factory warranty. I thought they would help, but it looks like I’m stuck in a car I don’t like, until my lease is up. At least then Honda will get me into a better car. And it looks like they fluff their own google reviews. Many people with only 1 review. Wouldn’t trust them anymore. As I left empty handed, some ladies stormed out after a salesman pushed a warranty they didn’t want, and he eventually talked them back in.
Daniel Adams
Merchants Auto provided a great experience. Salesman John Hannon will take great care of you. From listening to your needs, he provides his automotive knowledge to put you in the right car. He is very courteous, and passionate about cars. Thanks John!! Tim in finance and Zack in service were very friendly and professional too!
Write4You
I walked into Merchants Auto with an upside-down car loan that other dealerships wouldn’t touch. Joe Ciarcia helped me buy a 2015 Nissan Murano. He was great from the first moment – professional and warm but not pushy. I really appreciated his calmness and willingness to help me find a good deal. This is my second experience buying a vehicle from Merchants, and frankly, I don’t know why I went anywhere else. Everyone is friendly, courteous and ready to work with you to find the best possible deal. My hat’s off to Joe and all the good folks at Merchants!!
Tammy Mailhot
Awesome selection of cars and the salesmen are just as awesome! I’ve had my cars serviced there many times over the years and thankfully I have never had a problem! My car is always ready when promised and shockingly not only has it never gone over the quoted amount but is usually right on the dot or under the estimate! And best of all the things were actually fixed right!
Nicole Sirois
Richie was my sales representative and he went above and beyond to help me get into the right car. I appreciate everything he and Merchants Auto did for me. Great customer service and I would recommend to anyone!
Deb Medic
Just bought my “new” used car from Gene Cocchiarella here at Merchants. What a great experience! He has been very helpful and easy to deal with. I knew what I wanted for a car and he helped me get it. He was generous with his time, knowledge and making sure this was the right car for me. Thank you Gene! Steve in financing did all the paperwork to make it super smooth so I could take it home today without waiting. Thank you Merchants for making this easier that I thought it wasn’t going to be.
Jennygurlbree
So far, so good. I haven’t finished the process yet, but I am hopeful and the guy that was helping me was great. His name is Rich and he was very helpful!
Heidi Glidden
Eli Ruiz is my sales man at merchants auto. He is the best associates that they have. he greets us with a smile. He also is the type of person that likes to find something for everybody and believe me I know, I’ve gotten three cars from him. You should try merchants auto in Hooksett New Hampshire. Ask for Eli and he will be happy to help you. I would not go to anyone else’s. He is in this to make customers happy and even follows up with us. That is an awesome person. Thank you so much
Lisa W
 
This car buying experience was amazing! Everyone was extremely helpful and understanding.. Special thanks to Chris K, Brad C, and Nick P!!! Our princess is one happy girl!! Thank you  
Josh Ingram
Brad Chant did an amazing job getting me and my fiancee a car. My first vehicle. Definitely 5 stars. Great place. Great service.
Jara Brightman
My experience here was excellent was able to get the exact car I wanted with the help of Richard. I will be sending everyone here when they are looking to buy a car!! Very happy
Lauren Moylan
Jim Smith was an amazing help getting my family a new car. We were put in a tough situation and he helped us out with amazing generosity and empathy. He was able to walk me through the whole process and patiently answer all my questions. My children love our new car and we will be definitely be shopping with Merchants again in the future. Thanks Jim!
lori marden
My fiance and i went in to get a car and as people know this process is long enough as is but even tho we were there a bit our experience was awesome everyone was nice and helpful there was no haggling it was what we wanted right to the point and our sales rep john was great we would recommend going here to anyone?
michelle dion
Came in to buy my second car, after I bought the car of my dreams the first time from Ryan S. met with Michael G. who helped me pinpoint what I could be looking for, and then Ryan S. came up and helped out! It was nice that they were both looking after me, and they were both very respectful and calmed me down when it seemed a little over whelming. Wouldn’t want to buy cars anywhere else! Thanks guys!
Caroln Lex
Great experience with Merchants auto. Eli helped me choose a great and reliable car. Would definitely recommend to buy cars here. Wonderful service and takes great care of their customers! Thank you Merchants Auto!
Breana Freeman
I had a great experience at Merchants Auto, coming into buy a car for the first time. Gene Cocchiarella helped me once I came in, walked me through the process and helped me get the car I needed the best way he could. It was a very friendly place, happy to have came here to purchase my first car! Would highly recommend to anyone looking for a car!

 

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