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DeNooyer Chevrolet in Albany, NY

Overall Rating 4.2 out of 5
131 Reviews   Write a Review
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Chevrolet Dealer

 127 Wolf Rd, Albany, NY 12205, United States
denooyerchevrolet.com
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 +15187038851

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All reviews:

 

Albany Planes
Awesome! You may think waiting for your mom to buy a car is annoying but no! There is coffee, beverages, snacks,candy water and really comfy chairs. If you are waiting, bring a book or phone or tablet. Pleasant experience.
Dominic figueroa
I went to look at a truck at this dealership and I could not have been treated with more disrespect. The young salesman knew nothing about the truck and he saw that I was also younger and didn’t go over anything with me about it. Threw me the keys and even made me put the plate on to drive it. Then I go inside to discuss and he had the owner come out to tell me how down payments work. I had recently found 2 other trucks the same price and features DePaula was willing to get me into the price I was looking for. But denooyer made it seem like the payments I wanted were out of this world and to have someone try to explain down payments like I’m a child? This place and the people here are a joke. Definition of a classic dealership. SHOP ELSEWHERE you will find better prices and people who will help you.
Dom Penk
When I had pulled in I was just initially browsing looking at used vehicles to start, then within a couple minutes Damien had walked over asking if ive been helped yet or not. After some chit chat an number crunching it was decided I wasn’t going to get the truck I came looking for but was able to drive away in a new equinox. He had stayed later to help me an went out of his way to do so. I would definitely recommend him to anyone trying to get a newer vehicle.
Michael Weisz
False advertise their equipment to lure someone in!! How convenient that on a new truck clearly with 25 photos included with a work body on it. All the specs of the work body for an advertised “Internet Sale”. The truck is not even available to purchase without the body on it. After being bounced around to 4 different people collecting information come to find out the work body is additional. $10k additional. That a minor thing to conveniently leave out. After talking to the person that finally broke the news in small talk I found out this is “Normal” to them. They wasted enough of my time they earned a review
Diane Lindau
This is our second purchase from DeNooyer and they run like a well oiled machine! Listened to our wants/needs, made sure they had exactly what we were looking for available for us to test drive. From signing the contract to picking up the vehicle it was the smoothest transaction we have ever had…and that’s a 30 plus year history of purchasing vehicles.
Mike Van Nostrand
From the minute we walked through the door we were treated with the utmost respect and courtesy. The transition from turning in a previous Traverse lease to bringing home a new Traverse was almost effortless. DeNooyer will be my go to dealer and I will highly recommend them to all family and friends.
Jay Kim
By no means was this place “perfect” no place is and let’s be honest, we are all humans and we all make mistakes. For me, I gave this place 5 stars because they took accountability. Bob and the technician didn’t give me the run-around, they were transparent and honest which in my opinion is more respectable and worth more than any car they sell or buy. I can’t speak for the business part, but I would recommend their service department to my grandmother.
Glenn Oliver
Salesperson Dan Tran was great. Dan is very honest and not high pressure. Dealership is clean and very accommodating. Joe Annello the person who checked us out with the car is hi energy and wants to answer all questions. Service did a great job installing the performance mufflers.
Juiceboxed
What a great experience we had with Damien DeDonatis. Here is a guy who loves what he does and loves people. Getting a great car was the end, but the means to get there was so much more enjoyable working with a good hearted fair down to earth person. This man is successful not because he sells cars but because he actually enjoys helping people. I would recommend him over and over again. Thank you Damien.
Zakariya Jehider
I paid off a 2008 Pontiac G8 GT after 5 year loan. Car gets to 80,000 miles. Car’s engine is no longer “good.” According to a mechanic at Denooyer, (paid diagnostic). Go to trade in car they offer me a $1000 trade in credit for my Pontiac 2008 G8 GT sitting on brand four new 245 45 r18. Towards a soda-can-of-a-car 2017 Chevy Cruze RS. Which was soon to be totaled, by a female illegally driving in the median on 9W. Have in mind: I literally just put $1000.00 tires on the G8 GT that week, from the Firestone in Latham. I do not recommend DeNooyer Chevrolet…They have also been accused by CarMax for rolling back the speedometer in Detroit! What happened to the Pontiac brand is atrocious and General Motors should be held accountable. Along with every single salesman who knew about rolling back electronic speedometers.
Karen McGrath
Jack in collision on Central Avenue in Albany was excellent. Responsive, good listener, and all around great employee. He is determined to succeed in getting the job done and is always available to answer questions!
Kim Vanausdle
Frank was my salesperson and he was awesome. Gave me choices and options. I was looking at a used vehicle then decided on new as I was tired of other peoples issue vehicles. It was a process but we got things worked out. Krysten was a huge help. There were scratches that I pointed out when I test drove the car that were still there when I returned to sign paperwork and pick it up. She brought back to the shop where they buffed it out. Unfortunately someone made a deep scratch in the sill of the drivers entrance which I was upset about but didn’t seem to bother anyone else. Besides that I am extremely satisfied and will get all my service with DeNooyer and friends and family will be directed to your dealership.
Richard Hoffmann
Car broke down on the Northway and needed warranty repair. The shop was recommended by another mechanic and tow operator as being best Chevy shop in the area. Work was done in timely manner and they kept me posted on status. If they were not so far away (over 150 miles) I would bring my car to them again for service.
Don Sovey
My experience was as good as can be expected under the circumstances of 2020 and 2021. The inventory was was/is low and that was a bit of an issue for me as I had to wait a while for the right vehicle to arrive..
Nicole Aldi
I give 5 stars for the sales service by Andrew Lobb, he was absolutely fantastic and was able to help me find pretty much the exact vehicle I was looking for. Andrew was easy to talk to and explained things simply. Andrew has also been extremely helpful after our sale, being available and answering my questions as I have them. I only give 4 stars as the trade in offer on my husband’s car was very low and we were able to privately sell his car for over double what was offered.
John Rosekrans
I was just in for an oil change. Everything went fine. The waiting area was clean and convenient and offered complimentary beverages..
Stacey Alexander
“They completely took advantage of my 21 year old daughter. They talked fast and used so much jargon they convinced her that she would be unsafe without this necessary repair. So she agreed to it and paid $451.31. She was so upset and I called to investigate. The “”necessary repair”” was the plastic container that holds windshield wiper fluid!!!!. A part that cost 63.24. >>This was not even why she took the car on for a diagnostic! For those repairs she was given a 1700 estimate. Just out to get any money .thecan believe that just”
Tyler Siiss
Lisa Siiss is a great worker and very helpful.
Jazahria Harriott
I came in for a service and The guy that was there I believe his name was DJ was extremely helpful. He was very nice and at the end of my service there was a mistake that was made with my paperwork and he handled it very professionally and quickly. Awesome service !
Craig Anthony
Wanna buy a car in 20 mins, part 4?! Damien is they greatest and most trustworthy guy in the business. Nothing but 100 percent satisfied with my new Chevy Trail BOSS. Thank you for everything. Go see him if you are interested in a great deal!
Celia DeCancio
DeNooyer Chevrolet had the best team and I walked away with the car I wanted! Even though we came in on a very busy Saturday, Gene was able to help me find the car for me. We were able to pick up the car within the next few days and the entire team was nothing but helpful!
Timothy Hunt
Bob in service was great. Informative attentive and all around great guy.your Lucy to have him in your chevy family
Katherine Belokopitsky
I had an excellent experience, from start to finish. The salesman I worked with was friendly and knowledgeable and never pushy. It was a completely painless experience, and I am thrilled with my new car.
Anne C
I brought my vehicle in for an oil change, tire rotation and to fix a slow leak. Dwane was my service advisor. Dwane was efficient, professional and friendly. He kept me advised of my vehicle status and was responsive to my requests. The wait was appropriate. The waiting room was pleasant and socially distanced. This was my first visit to DeNooyer after 3 service visits to an other Chevrolet dealer. I’ll be back.
David Tarricone
Exceeded all expectations. My service advisor, Bob Anderson was excellent. He made sure everything was taken care of and explained the work performed thoroughly. Dealership also very safe and Covid compliant.
Deborah Brandow
Your dealership is a triple A in customer courtesy, and service. I couldn’t believe how quickly my vehicle was serviced.
Tom Citriniti
I recently traded in my Colorado and they went above and beyond to help me get the truck I wanted, very helpful.
Katrina Johnston
Easiest car purchase ever! Damien DeDonatis was more than helpful and extremely attentive. I was able to complete the entire transaction from start to finish from the comfort of my living room. This is the future of car buying & I love it!
marty herzog
I dropped my truck off for a transmission flush and fluid changed to a different recommended type of fluid. Got a call from a service rep asking why was I having it done with only 17K miles. I explained the shifting issue and what GM suggested to fix it. No argument, they looked into it and did the work and covered it under the warranty. Extremely happy with their work and the truck no longer has a shifting issue.
Osman Rasul
Great overall service and honesty. Just planning to take good care of my vehicle and will do future business as always. Thank you so much! Happy Holidays!
Jessica Hamm
Frank(salesman) and Michelle(Insurance Agent) did a fantastic job of meeting our vehicle needs! After shopping around other dealerships, we were able to find the best deal on the vehicle that we wanted! The only criticism I would give is I had hoped the delivery process had taken less time. I felt they knew we were coming and were not prepared. It would have been nice to work with the same salesman from start to finish, we were tossed around to a lot of people. A hurry up and wait situation. Also, our vehicle could have detailed a bit better. Dirt and dust was still visible in the vehicle upon delivery.
Andy Cooper
I purchased my last 7 chevy silverado pickup trucks . There is no better place to do business as far as I am concerned. Friendly helpful and professional. Keeps me coming back…
dom’s coins
I would love to give a big shout out to Damien Dedonatis in new cars sales for helping my wife get into a brand new equinox!. He did an amazing job and truly is the best when it comes to treating customers and listening to what the customers want. He went above and beyond to make sure my wife had a great experience with it being her first time at Denooyer Chevrolet!
Kate Horan
We bought a used car for our daughter for her 16th birthday, just picked it up today. These guys are awesome!! It was so quick, such incredible customer service, and even got better car insurance! These people do such a wonderful job, and did it all with masks on and while socially distanced (as a nurse i appreciated that quite a bit!!). Thank you so much, Denooyer!! We will definitely be back for any future business!!
Linda Renda Mendetta
In Oct we bought an SUV from this dealership.. they sold us an insurance policy for our lease.. after 10 weeks I had to change lease vehicles because the seats hurt my back and hip. We have still not received our money back from DeNooyer. I have turned papers over to the State Atty General . Do not trust this dealership. The entire experience was unpleasant and now they have not returned our money.. Not to be trusted. Tell your friends !
Gerardo Dunham
I really like the atmosphere. Very friendly staff. Dave Mattice is awesome and I recommend talking to him about your next vehicle. The process was a little lengthy, but that is on the end of the banks and insurance companies. Overall, it was a great experience and very professional. Great service.
Jim Herzog
Always informed on my vehicle status and have been directed by the service agent what recommendations my be need to keep my vehicle running like new
Central Region DMC Team
The transparency of our purchasing experience was meaningful in that we were given answers before questions became relevant. They didn’t play the back and forth game. The salesperson presented us with a proposal, it include all the elements, they allowed us to choose what was best, for us.
Antoine Martin
Matt has been great. I will be back for another car this year.
Kristina Kearsing
Always friendly and helpful without being pushy about getting a certain service.
Melinda Moran
Had the oil change tire rotation Bob from service dept took excellent care of my truck needs Bob is an asset to denooyer Chevrolet
Robert Snyder
“I will say this….once, we were looking at convertible corvette and there was no sticker on the car. When we asked the salesman how much, he looked at us and said “”More than you can afford.”” We were going to pick up a part for the car we were working on and decided that we would never do any kind of business with such a attitude.”
Bill Schab
First of all. It’s extremely clean. Set up nicely for our trying times. All the employees were wearing face masks appropriately and were social distancing as best as possible. It was the customers I saw that weren’t. The service was excellent. Jonathan explained my issues on my vehicle and provided a detailed quote for the repairs.
B L
We had a great experience here. Everyone was very friendly, and Dave Kemper helped us very much. We were also happy to get a great deal on our vehicle. Next time we are in the market, we will definitely be back.
Mary Ringwood
Team members were very friendly and made my visit easy
Mrs Shoe
I had an intermittent problem with my truck so it was hard to figure out what the problem was.They figured out what was wrong and worked with the insurance company. Thank you so much for everything you did and thank you for putting up with me! My truck is working fine so far!
Alyssa
Bob Neet made getting my new Equinox a breeze. He is super sweet, knowledgeable and easy to talk to. Highly recommend Denooyer Chevy!!!
Christopher Russell
I inquired about a vehicle online with a question about price, and test drive. The salesman replied to my inquiry with one sentence, no greeting, and all it said it the price is the price. In this day an age that is not how you successfully sell a car. I’m not sure if they thought we weren’t serious, or just don’t care, but Michael made no invitation to us to see the dealership or other vehicles or even try to tell us about the vehicle we were interested in. We didn’t make a hard offer, and we were 100 percent interested in visiting this dealership. After an unsuccessful exchange with the manager, we decided to go to another dealership where they helped us find exactly what we wanted, and were extremely professional. After speaking with other friends about their experience with Denooyer I can confidently advise against their services at all costs.
john wiesner
Very pleased with the service visit! John Atwood was very helpfull finding me the best tire options for my car!
Don Robbins Sr
dealership is great. website and service booking thru website not so great. as notified by service that a required part was in and would i like to schedule an appt. i said i needed to check my calender and would schedule later. got an email later saying i had an appt for the next day at 10:00 am. tried to cancel through the link on the website, but got errors. you need to fix this process
Dan Nicolaescu
Thanks for getting me in and out fast, thank you for providing a service experience that was fair in estimating the service costs and not overcharging me for things that I did not meet . I understand it was a very busy day , however Please have the technician pay more attention to details, since I got the car back with the engine light on.
Kevin Harrington
My recent visits were trying to diagnose an intermittent electrical problem. I complement service advisor Dwane for his doing so much to see I was taken care of well. He accurately wrote all the details of the problems I described so they could be properly checked. At other shops, I’ve looked at the repair order and there was only a brief summary of the symptoms and sometimes that caused the repair not to be made. You can’t expect someone to fix something if they don’t know what’s broken. When it looked like my vehicle was not going to be ready, Dwane arranged for a loaner car as I had no ride home and had been there for a long time while it seemed that the installed part didn’t fix the problem. He even personally checked if the electrical problem was fixed by driving my truck. I also appreciated that he kept me informed about what was being done to my truck, returned my calls and texts and was cordial to me and the other customers I saw him speak with. I had contact with several DeNooyer employees, including the technician (sorry I don’t know his name) who all exhibited an interest that my vehicle was properly repaired.
lisa Rogers
The staff was very professional and efficient, at the same time they were very kind. Everyone at the shop and the showroom followed all the COVID guidelines. I felt safe getting my car serviced.
Lynn Leach
I had a great experience purchasing me new Car. My sales representative Dave Mattice was great! He was able to get me a good trade in deal and get a payment close to my budget. I will be a returning Denooyer customer for many years to come.
rene kanzler
Bob did great communicating and the service was super fast!
Mike T
Both the sale and delivery went extremely well. Professional and friendly staff. Great communication and updates on my vehicle purchase. Spent 1.5 hours with salesman determining the vehicle, a test drive and pricing. Spent 1.25 hours with the delivery team, document signing, registration and new vehicle orientation. Great Dealership.
miguel acevedo
Went to go install and program my tcm and they said that they couldn’t communicate with the new tcm which I bought before I went to them brand new from autozone and I still had to pay 300 dollars for them to basically do nothing the part took 2 second to put on and take off when they gave me my car the new tcm was still in it and I had to take it out and put the old one in cause it wasn’t working correctly never again will I go to this place
Larry C
Other than excellent service there is nothing I could add to say how Pleased and pleasing everything went. KUDO’S
Brianna Romano
Made an appointment to get a converter replaced as it was under warranty and my engine light was on. Appointment was for 9 am Friday. Never got a call until Friday afternoon to say my car won’t be ready until Monday. Monday came no call, left several messages. Called again Tuesday, left another message and finally got a call back saying my car might be ready by end of day. Finally got a call Tuesday at 3:00. Went to pick up my car and drove down the street a mile to have my car breakdown and need to get a tow back. The next day I get a text, no phone call to say my car was all set to be picked up without any explanation as to what happened.
Lynnette R.
Car shopping and maintenance can be stressful experiences. When I went to DeNooyer, the shopping and service experience were both very different. The shopping experience was wonderful. Instead of it feeling like the salesman was giving me a hard push to commit to buy, it felt like he was working for me to find me the best deal. I just went back for my first service appointment and the service department is just as good. They are professional, prompt, friendly and knowledgeable. After I purchased there we went back and purchased a car for my mother-in-law and we have also referred others to go there. I have been a loyal Chevy customer for over 20 years and now I will be a loyal DeNooyer customer.
Bryan Delamater
The entire transaction was great, everything straight forward and easy
Shantae Polsinelli
Chris in service explained what was wrong and found in a way I could understand. Great costumer service.
Catherine Wilcox
Was in and out quickly. They caught a recall i didn’t know about and fixed that also. Was only there for oil change.
Gregory Roberts
The one positive thing was that they initially didn’t have a loaner for me, but DJ was able to fix that and get me one. The other positive thing was, I was able to get some $$ taken off the price of the parts.
Roseanne Palumbo
Everyone was very helpful through the whole process. I had purchased a vehicle from DeNooyer 15 years and now traded it in to the same place where I received great service and that great service continues to this day. Would highly recommend DeNooyer Chevrolet to everyone.
marcel guenette
The process of purchasing my new vehicle was a seem less process. All the staff that assisted me was super helpful.
Rachel Bodenstab
Great experience with Damien DeDonatis at Denooyer Chev. I have worked with Damien over the past several years with car purchases and he is truly a delight to work with. He will hook you up with a great vehicle. He listens to what you want and leads you accordingly. I just bought a brand new chevy trailblazer and its wonderful. Damien will probably forever be my “car guy”.
amanda king
Well I had to work so my husband went down to pick up his new truck and Bree 🙂 wrote her number with a cutesy smiley face on his paperwork….. just seems a little unprofessional like they have children working there and maybe like you shouldn’t let your husband go in alone to buy a truck or “Bree :)” will try her best to be cutesy with him 😉 be respectful and adult if your going to be doing business with people I guess I’ll be spending my $90,000 on a range rover instead of a new Tahoe Bree 😉
Caitlin Branca
I had a great experience working with Joe Perniciaro and Joe Anello at DeNooyer. They were knowledgeable and patient walking me through my purchase as a first time buyer, and made sure I understood all the options, and features in my new car. Also, major credit to both John Carroll (finance) and Steve (insurance) for their help and humor. Overall, awesome experience.
Scott Pincher
Very happy to do business with John degrigorio. He always goes out of his way to please his customers. I will be back for my next lease.
Arun Modasra
“Bob was the service advisor and did an excellent job keeping me informed with status. The workmanship was as expected, “”excellent”””
Agnes Nabus
Nick, Byron and George are very helpful and knowledgeable. They made it possible to expedite all the papers so i can go back to work immediately. Awesome experience overall! Kudos to the team!
Molly MacPherson
They get a second star because the young man I worked with was super nice and responsive, if underinformed. I drove 3 hours to check out a specific pre-owned car there. It had been on the lot about a month. They knew a week out that I was interested in it and planning to make the drive. And yet nobody cleaned the interior and nobody test drove it ahead of time because the clanking sound over 25 mph was uncool and unmistakable. They said it did go through an inspection process, and they could fix the noise right away, but the clanking sound made me wonder what else got missed in their inspection. No deal, and thanks (?) for making me drive all that way.
Ballston LaKe Gutters
Go see Damien DeDonatis at Denoyer if you want some of the best service i have ever received at any dealership. In and out in under 30 min. This dealership runs a tight ship and is customer service all the way. This is the third truck I’ve bought from Damien , i keep coming back because he treats me like family. Always try’s to get me the best price possible right from the start. There is no back and fourth going on. These guys give you a great price from the start. Why shop around
James De La Fuente
Always perfect. Friendly and fast
Rev. Ronald Hunt
In and out on a recall. Awesome experience.
George Polino
Very professional and very efficient process. And a great deal.
Kathleen McGinnis
Scott Fyvie was a very patient and helpful salesman. He followed through on everything that was going on and made sure we received everything we were looking for at the present time. We were also impressed that Joel Denooyer came out to chat with us on several occasions, as well. Thanks Denooyer Chevrolet.
K Myers
Friendly check in with temperature check. Definitely felt safe during these times. Service was good and was kept up to date on the service and when the vehicle would be ready.
kev march
Quick in, fast service ,friendly faces and team.
Andrew Hayes
They are a little slow in the service department checking in and getting set up for a loaner. Upon returning to pick up our vehicle it was faster although I had to pull in the garage and point out grease stains on the inside of the car. Being its a 2018 and only 13 thousand miles, I did not put them there. The techs should be a little more careful of what they are doing. All in all not a good visit this time. I truly hope it improves.
steven vollor
They had my vehicle in on time for my first service..oil change, tire rotation, took less time then they said it would take , quick and efficient 👍
Rod Driscoll
“July 20, 2020 SALES VISIT – NEW “”Buyer Beware of online prices”” – rdrisc I attempted to buy a 2020 Chevy Equinox. I saw Equinoxes listed on their website at a very low price. I was ready to buy one. I contacted the dealership via email and phone. I confirmed the price with two members of the sales department and the online chat box. Rebecca confirmed that two of the vehicles were still available at that price, though she mentioned that they were demo units with a few thousand miles on them (not mentioned in the online listing). I told her I was ready to buy the Equinox at the posted price. She then asked me about whether I needed financing. When I said no to the financing, she suddenly announced that the price was an error and the “”actual”” price was another $4,000. In my opinion, this looks to me like an old scam to get someone interested with a low ball price and then, when the person is ready to make the purchase, try to force them into financing or raise the price. I emailed the dealership to discuss this situation and they never returned my email. The two Equinoxes remained online with the low ball price for days after my experience. Make sure you get a confirmed price in writing from this dealer before you discuss anything with the salespeople. I saved and printed out the online listing, but they wouldn’t honor it. Additionally, they asked me to call them back regarding my negative review and it was a complete waste of time. Just a lot of excuses.”
Zachary Hess
They undervalue your trade in and overprice their cars. They also don’t like to tell you if your bank is a preferred dealer so they can get the highest interest rate from you. Don’t trust them if they call and make an extra cash value offer on your car. It’s a scam to get you back in the door. They won’t honor the over the phone offer.
Mark Frost
Your service rep was quite proficient. My truck was in the shop within a few minutes of my reservation time. The NYS inspection and oil change took about an hour, which is good. I have to come back for a re-inspection which is irritating, but shows that your shop is tight when it comes to inspections. I did notice my new oil level is at least a quart too high. Pandemic protocols were good. I was surprised to see how lean your used vehicle stock was.
Amber Lord
Love DJ my rep. He makes sure everything is taken care of for me!
James Newbery
It was very clean. Thats it. All these dealers are fighting, as well as the buyer no discounts , nothing its bad on both ends so when you have 60,000.00 to 70,000.00 in cash and can not make a deal cars on the lot sold with the sticker on it still MSRP FOR days and some that don’t work sunroof my wife is into new truck for sale. It didn’t shut correctly. My sincere to all buyers on new trucks,suv,and cars hold off or you are going to get screwed. So clean yes. Thatz that.
Brenda Barkman
Extremely friendly, helpful and knowledgeable. Highly recommend!
Derek Westbrook
Due to the pandemic and my wife remote teaching, I brought her car in for her around 9am or so (I was told on the phone they wouldn’t look at the car until at least 10:30am due to other appointments). I stayed and worked virtually from the waiting room and texted my wife for updates since it was in her name. Around 12:00pm, my wife had no update, so I asked at the desk. The gentleman said they are still assessing and it would take about 2 hours. I texted my wife around 2:30pm, she had not heard anything and we both had meetings at 3:00pm. So I asked again at the front desk for an update. The same gentleman proceeds to tell me he just got back from lunch and if I wanted to take the car I could go! At the time, I was polite and just making an inquiry. I was in no way rushing him or annoyed, at least until AFTER that statement. We argued loudly and I told him I was just asking for an update so I can schedule my time. He was extremely unprofessional in my opinion. I got the update and left before I lost my temper. He met me in the waiting room later and was much nicer, however he never apologized for his disrespectful behavior. He had just got back from lunch so I’m not sure what he was stressed about, but taking it out on me was the wrong move. Imagine paying over $300 to be treated like this…
Sarah Carpenter
I had my car towed to the dealer on 12/21 because intermittently the traction control light would come on along with the service stabilitrak and traction control warnings and the check engine light, which previously had been on solid, began blinking. My car was there for about a day and a half, (I was told I could not get a loaner due to Covid19 restrictions) and the afternoon of 12/22 I was told my car was now fixed. (Approx $400 later). On my way home from work the evening of 12/22 my car began shaking, having problem accelerating and the same lights all came back on again. I called the next morning and was told there were no appointments available til Tuesday. I was offered no apologies or help for the inconvenience. In the mean time I have no car for the holidays or for work and will likely have to get it towed in again.
Thomas Capstraw
Bob was very helpful and professional.
Neal Metheny
Everything I needed was either offered or supplied. Quick turn around considering the requested services. Drive in service which is good for bad weather. Its also nice to see the same employees for a long period of time. Simply no complaints.
Sondra Quattlebaum
I recommend Dwane Lockrow to anyone interested in an advisor that care about a customer needs. I brought my truck in due to noise when braking. It was diagnosed road tested with no further action needed. On that same day Dwane told me I had a recall on the air bags, this also was completed. All I can say is I received exceptional service as alway’s from Dwane Lockrow at DeNooyer Chevrolet.
Kristine Miner
I have been very happy with the service department. Everyone has been very nice and so helpful. I always wait at the shop for my car to get done and I never wait long.
Kari Collins
Pete K was amazing at handling everything and keeping us informed while our truck was being worked on.
Dave Dutcher
I when in on New Year’s Eve about 4pm and I know most places wanted to close early that day. But they took there time with me and I was rushed. That means a lot knowing that they care about me and not just trying to get out early.
Kathie W
Friendly, fast service. When I purchased my car in April 2020, I was disappointed that it was not washed and detailed before picking it up. I had to go to Hoffman’s Car Wash in Latham to get it cleaned and make it shine. They vacuumed it and cleaned the windows inside and out. This is what other dealers did as part of the “dealer-prep”!
ryan hancox
Professional staff and very timely service.
Alan Bursor
I had an accident and my driver side fender and mirror were crushed, with my RED 2011 F350 SUPER DUTY. I brought it into DeNooyer Body Shop. I was very concerned about the paint matching being that the truck is red and 7 years old. When I picked my truck up it look like a brand new truck. Vince and his crew went above and beyond and did an excellent job. The paint matched perfectly and so did all the Body Lines. I would highly recommend them!!!
WiLLiam E. Baker, Sr.
This morning on the way to my work I had noticed a small rattling coming from the shifter column that seemed like something was possibly vibrating loose as I was getting a progressively chattering sound over the past few weeks, but wasn’t quite sure. DeNooyer Chevrolet is right on my way to my office job and I thought to maybe stop in and see if what I was experience was normal. Each time I have visited this dealership its always super busy with such great staff that is extremely friendly and very hard working group of people. I explained to Chris Leonard in the Service Department what was happening and he came right over outside and took a look at the shifter for me and corrected the issue within 10 minutes. That dedication and willingness to help like that was what made me feel the need to acknowledge Chris and the dealership. My original thought was that I’d have to make an appointment to have my vehicle brought in of which I was more than happy to do, but Chris knew right away what needed to be done and fixed the concern. To have such great folks who really know what they are doing at DeNooyer Chevrolet is very impressive and its easy to see and feel the true commitment this dealership offers to the customer. Your time and patience today Chris is greatly appreciated and I cant thank you enough. Thank you also to Andrew Lobb in Sales Department for your dedication and assistance from day one. The attention to detail that the folks at DeNooyer provide in customer satisfaction and professional quality is absolutely amazing. Sincerely, WiLL Baker Ballston Lake, N.Y. 12019
Matthew Grayson
They went above and beyond to get me what I needed for my new truck. Exceeded my expectations. The delivery was super fast and easy. Kyrsten was awesome
Lisamechelle LaLonde
“I saw a posting online, I called, gave the stock number to check to see if it was still available and told them that I wanted to begin the process of purchasing the vehicle since I live 2 hours away. They took my number and passed it to a salesperson. I called back about 20 minutes later to give my cell phone number and to let them know that I was heading up to look at the vehicle and to do whatever paperwork was needed to purchase it. I said it would take me 2 hours and if the salesperson wanted to call to contact me on the cell. The salesperson left a message on my house phone basically saying that he got a message I was interested in the car (stated the specific car) and said I could call him back or stop in. I drove 2 hours and when I arrived, I was greeted and given to yet another salesperson who informed me that the price on the internet was incorrect and it was actually 5K more than what it was advertised for. Not once with the three people that I had contact with was I informed of this mistake BEFORE I made the 2 hour trek. I spoke with the manager who verified that that price was listed for “”many days”” onlline (it was about a week) and it was “”changed”” just that morning, but the change wouldn’t take effect for 24 hours. I don’t believe in coincidences. This was to bring people through he door and upsell them. The problem was that I was all set to buy THAT car. IT’s a scam and they are underhanded and shady. Any other retail establishment would have to honor an advertised price, but apparently they believe they are above that. Customer service is not their concern. DO NOT FALL FOR IT. DO NOT BUY FROM THIS COMPANY. I drove down the road to DePaula and had the best experience. Purchased a better car with less miles for the same price and their customer service was amazing was able to drive home with it the same day even!. SHOP DEPAULA, NOT DENOOYER!”
Mark Johnson
Purchased a nice 2015 Siverado in 2018. 1st off they under valued my trade in , 2nd the truck i purchased was overpriced, 3rd the warranty sales man screwed me by selling me a 5 year warranty good for when the vehicle left the factory …so basically I paid for 3 years on my warranty during a time that I didn’t even own the truck. Be very careful. They are scam artist.
sonya emery
I had been looking for a few weeks for the perfect vehicle. I was treated like I had a plague at another Chevrolet dealer in the area. I was about to go to another state and look at vehicles. I decided see what DeNooyer had and how I would be treated. The experience was wonderful. Scot Straight and the entire staff that is at DeNooyer are just the best. I would refer anyone looking for a vehicle to you. I just love my new Equinox. THANK YOU SO MUCH. #sohappy
casy neto
love my service rep but my last experience was awful No follow up or check in
Roger Wing
Very friendly employees and very fast service
Aureli Pena
A little scary with the covid, but over all great service.
eric blais
Have had nothing but problems with the service department since I purchased my truck. Was called saying you wanted to buy my truck and were willing to go above book and then was offered an insulting 11k for the truck waste of my time to even come in. Its clear you couldn’t care less if I were a repeat customer or not.
raymond bounds
I was amazed at what the service department did. They gave my Equinox a entire look over.My advisor Chris was excellent and explained the service that was done in its entirety. I really felt safe with my car
Robert Morehouse
“Frank Santoro was a Profession, courteous and friendly sales person. I will definitely recommend both DeNooyer and Frank when I can; (what with the current medical situation). This was the best vehicle purchase I have made. The DeNooyer motto, “”Values Drives”” is true”
Janessa Karlquist
Quick appointment not a long wait time and customer service was great
Bobby Anderson
Great dealership!! Always courteous and professional. Bob Anderson was the expert that helped me take care of my car while understanding my personal situation.
jim belcher
Everything went fine, fast service nice people good price on my service thank you DeNooyer.
Justan Foster
Mask usage was sporadic. Our salesperson was consistent and respectful, but a number of staff and customers were not compliant at all times. Additionally, there was confusion about payoffs and some unnecessary back and forth after an offer had been made and accepted. Delivery was quick and efficient, and the overall process was easy.
Craig Paulsen
Bob Neet and Mike Neet were very professional and helpful. This is the second time I have purchased a truck from your dealership. Both times I was treated professional.
Matthew Kiehle
I have been buying vehicles at DeNooyer for twenty years. Whether it was my first vehicle from them (1999 Tahoe sold to me by Scott Sanderspree) or my most recent purchase of a 2020 3500HD (sold to me by Dave Mattice), I have had good experiences. Dave Mattice has great customer interactions which will keep me coming back. His familiarity with the product line, and the process, made the buying process a breeze.
Chris Mac
“””Undisclosed Vehicle Damage”” I purchased a 75k vehicle that had undisclosed damage / paintwork. The vehicle was inspected in bright sun light so the damage was not seen during my inspection. I noticed the discrepancy 2 hours after taking delivery and contacted the dealer at that time. (Sun was going down). Beau Mayhew the sales manger told me once you sign the paperwork the cars is yours when I told him I wanted to return the vehicle. He also never got back to me, I sent multiple E-Mails that have gone unanswered for almost 2 months. I now have a 75k TrackHawk that has different color rear doors on both sides. Amazingly 15 minutes after posting my review the dealer reached out to me offering to switch vehicles with another similar TrackHawk they had in stock. When I asked for the details thinking they where trying to “”right a wrong”” They offered me to trade my vehicle in for $5k **less** than I paid and purchase the one they had in stock for the cost of 10k additional.”
Justin Forrest
I was in Albany at a different dealership and waited for an hour without speaking to anyone. I called DeNoyer and Dan Tran was able to get me right in. He also helped me move the my leased truck.
Carrie Collins
Great service , very considerate, when it was going to take longer than expected they gave me a rental car for the day so I didn’t have to wait
Tracy D
Will not be coming back! Your collusion department is useless. Zero communication. I did it all myself with the insurance! Never use
Chris Gallagher
An absolutely incredible experience…This is a huge dealership that still treats you like a person and not just another sale….Joe P. Was my salesman and he was very professional and great to deal with….he was very knowledgeable and very patient….I admit I am a pain in the butt….I was looking for a specific vehicle in excellent shape….I am particular on maintaining my vehicle….Joe found the truck for me….The truck had a small dent in the tailgate and they went above and beyond to make it right….Joel is never to busy to talk to a customer as is the rest of the staff….super friendly and willing to answer any and all questions….Vince in the body shop is awesome….my truck looks amazing….Matt Hartman in the detail center took care of my truck like it was his own….and a special thanks to Emily in internet sales who kept in touch till the right truck came in….highly recommend Denooyer Chevrolet to anyone looking for a dealership.
Susan Bartkowski
My experience at DeNooyer Chevrolet was outstanding! The staff was friendly, helpful and professional. Many thanks to Dick O’Malley, all the staff and Joel DeNooyer for making the process much easier and seamless. I love my Equinox!
Melissa Signorelli
Our salesman Dave Mattice was great. Even one of the owners came out to make sure we got what we needed. It was a great experience. You earned our business. Thank you.
Tonya Gross
Was never there where are you getting this i will investigate this
Louis Tisenchek
Excellent customer service.
Just Me
“After frustrating sales and / or service experiences in Buffalo, I brought my leased vehicle to DeNooyer Chevrolet in July for an oil change. The service experience was first rate and I am disappointed to see that the service rep isn’t listed on the website any longer and apparently has moved on. It’s unfortunate because I found him professional, polite, efficient, and knowledgeable. The work was performed in an acceptable timeframe, no attempts were made to upsell any unnecessary work (like “”you need fresh air in your tires”” type thing), and the fluids were topped off. Additionally, the service writer had highlighted a discount that I was already aware of, so I didn’t even need to request it. With this level of honestly and transparency, I’d consider buying / leasing a car here if it were near me. The only reason I deducted one star was because there was no requirement of masks for customers during the current health crisis, and several people were flaunting the rules.”
Christina Brule
Just began leasing from them, and the process overall was very satisfying. Super friendly and helpful staff; very thorough too (saved $ on insurance).
Curtis Elmer
It was easy to check in and the truck was finished quickly and correctly. Employees were very friendly but maintained social distance. Thank you
Mike Singleton
Was a little difficult explaining what I wanted done over the phone, but once I arrived I explained it in person and they did exactly what I asked. Then they charged me less than originally quoted. 2nd good experience at Denooyer for service.
Todd
The only reason why I didn’t give them a 1 star is that the buying experience was easy. The service department horrible. I have my truck now in their service department 3-4 times with the same issue. The driver side window works intermittent and every time get in the truck it was says open and close driver side window. Not a big deal unless it’s the middle of summer or winter.
Timothy Wynne
Every step of the way was communicated clearly and our expectations were exceeded. Big thank you to Bill Asprion.
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