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DePaula Ford in Albany, NY

Overall Rating 4.6 out of 5
142 Reviews   Write a Review
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Ford Dealer

 799 Central Ave, Albany, NY 12206, United States
depaulaford.com
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 +15183752163

Company description

Ford Dealership in Albany NY | DePaula Ford

Check out DePaula Ford, Albany, New York's top Ford dealership, specializing in Ford cars, trucks, and SUVs, as well as factory OEM service and parts.

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All reviews:

 

Bianca Martin
As always my husband and I have a great experience working with Glenn Clemmings. He always works with our budget to keep us comfortable while ensuring we get into the vehicle of our choice. Not only does Glen go above and beyond but the managers do as well. They all take the time to really work with you. Whenever you walk into the building you feel like family! I will always work with DePaula Ford!
Mackenzie Halse
Thank you to my wonderful husband, Joshua Halse, for hooking me up with my new Bronco Sport! I love it 🙂 It drives similar to that of an Escape, it’s compact in size, comfortable, and much ‘zippier’ than my Explorer. DePaula is a great place to buy a car. All the employees are knowledgable, friendly, and helpful and make sure you’re welcomed with a smile (behind the mask). It’s a non hostile, high pressure sales environment unlike some other dealerships out there, which is something I’m sure a lot of people would certainly appreciate. If you know what you want, and they have it available, you’re in and out in no time! Highly recommend DePaula to all.
Beth D’Angelo
My experience was absolutely wonderful. Trevor, the salesman who helped me out was great. He understood what I was looking for and I was treated like 1st class. I was only there to do some tests drives and by the end of the day I put a down payment on my Escape. Trevor even brought me next door to DePaula Chevrolet to let me text drive a Chevy Equinox knowing that they were competitors. I can’t recommend DePaula Ford and Trevor enough….my whole experience was just wonderful and completely hassle free.
Valerie Dias
Bought my 2018 Mazda CX-5 from another Mazda dealer in the capital region and took my car there for service because of some idea of loyalty and they were close to my home. Terrible experience there – twice! So this time I decided to try DePaula which is a farther drive for me but WORTH IT. The service and whole experience is incomparable! Was treated with respect from the beginning! Facilities much nicer from the start. Josh was my service contact and he was great. Spoke to me with respect and like a person from the beginning. I felt zero pressure and felt that he truly listened when we were speaking and if I had a concern. Sounds silly but all services I requested and paid for were completed – can’t say this was always the case at the other dealer… highly recommend DePaula for any service needs. I know I will be returning and would strongly consider them when purchasing a car in the future.
Jennifer
I would definitely recommend DePaula to my family, friends, and customer base. Working with Felix and Bryan was such a pleasure. I went in knowing what I wanted and unlike other dealerships they didn’t try to make me change my mind or sell me something I couldn’t afford. They listened to what I wanted and needed rather than trying to tell me what I should do. I appreciate all of their help and I love my new vehicle. Thank you so much Felix and Bryan I truly appreciate everything!
A. Villa
The people at DePaula were very knowledgeable and friendly. We love our new car! Colin our sales consultant was Pleasant and very well informed about the cars we were interested. I’m definitely buying a second car from them.
John Diaz
Staff was welcoming, Polite and helpful. I was contacted with recommendations to repair other issues that were discovered during their initial inspections of the vehicle. i was also contacted upon completion. Picking up the vehicle was quick and easy and I received all paperwork reflecting the work done. Overall the customer service was great.
Brooklyn Born
Best experience ever. I’ve been buying cars for over many decades and this has been an interaction I cannot stop talking about. I’m now a customer for life. It’s a long 2-hr drive for me but well worth it. They’re patient, informative & professional. Do yourself a favor and make your next vehicle purchase at DePaula Ford. Ask for Joe Shear. He’s the best!
tyler rosenblatt
Absolutely amazing experience from the time you step in until the time you sign. the best part is after you sign the car. They are still family and want to make sure you are completely happy. Recommend anyone in the area stopping by!
Halie Cederstrom
I just bought a 2020 Ford Escape from DePaula. Trevor S. was my salesman, and he did an impeccable job at selling me the car. I honestly hate car shopping and he made the process so smooth and hassle-free. There was no back-and-forth for the best deal. He gave me the best price right out of the gate. So GOOD of a deal, that I brought my grandmother there today to lease a 2020 Ford Escape. If you want a great experience, go to DePaula Ford and ask for Trevor S.!
Dottie Piroha
Staff are pleasant, polite and respectful. Work is performed timely and satisfactorily. I live much closer to another dealer but prefer DePaula Ford. Steve and Chuck in truck service were exceptional. Thank you!
Jennifer Jackson
Joe Shear was extremely helpful and made the process very easy in leasing my new Ford Explorer. He did all he could to make the process painless. I would recommend Joe to anyone that wants to buy a lease a Ford vehicle.
Philip Aydinian
I found the service operation to be well run. They set me up with text alerts, so I walked over to Gateway Diner for lunch since it’s right there. They text me with a video of service to let me know what they did and any other information. I was out of there on time according to their estimate. Overall, it was a very painless experience. Grant it, it was an oil change but I did have some other questions and concerns that they addressed. If I had gone anywhere else they would have tried to convince me that my brakes were bad or that I needed new tires. There was no needless up selling and were honest with their assessment of the life left in all the pieces inspected. The assumption that you’re an intelligent person will always be a selling point for me, so I will be back.
Paula Thomas
I had the best experience working with Colin Mccarthy and the team. I would recommend everyone to do business with DePaula Ford/Mazda. I really love my Mazda CX3. THANK YOU, Colin and Mazda Team.
Abigail Boslet
I worked with Shu on getting my new Bronco Sport and he was fabulous to work with. He spent as much time as needed to go back and forth to the finance managers to get me a great price. He’s determined and on your side during the car buying process. Above and beyond, great follow up, friendly as heck, and just a funny, personable guy who is very knowledgeable about his product and enthusiastic as well. Great experience at DiPaula with Shu!!
Robert Bizek
They posted the right price for the vehicle on line. The staff was responsive, efficient and never wasted my time with any sort of sales pressure. I got a great vehicle for a reasonable price with a minimum amount of commotion.
Doug Corner
Poor customer experience overall. Didn’t feel at all valued or appreciated for doing business with you. Given inaccurate time frames. Lack of attentiveness and urgency from our sales representative. Didn’t even fill up the new car with gas! It’s the small details that make customers want to return, and this dealership disappointed.
Mia Zhukevych
Car buying has always been a stressful thing for me to do but when I went to DePaula Ford I had great and very easy experience buying my new car. Manager Jay Yudzevich was very detail oriented and knowledgeable, very patiently he answered all my questions, provided excellent service and very professionally helped me to purchase the vehicle. Also, huge thank you to my sales consultant Colin McCarthy! I left this place knowing I got the best deal that fits my needs. Will definitely come back and recommend to others!
Vincent Ferraro
Kenzie is a very good help and she had a lot of information on a big selection of cars which narrowed it down to the one that I absolutely want it. Thank you for everything I highly recommend.
Justin Driscoll
Bought my F-350 from DePaula Ford. I had a great experience. The staff that I worked with was outstanding. Very polite, very accommodating, and very professional. I live 3 hours from the dealership, and won’t hesitate to buy another vehicle from DePaula when I am in the market.
Karim Cruz-Neal
I always appreciate the good work they do at Depaula Ford. Crystal has been my rep and she is always very professional. I highly recommend their service department.
Charles Stevens
Service department is great. The hospitality in which I have received impresses me immensely. I purchased my truck from Depaula Ford in September and I can honestly say my experience has been great from purchase to service. As long as the price is always right, they will be earning my business.
Roman Luba
Great experience working with Shuhab and Frank. Everything was clearly explained and communicated throughout the buying process. So happy to be in my new Bronco Sport.
David Clark
My experience at DePaula Ford was excellent from start to finish. Mark Minoogian spent several hours with me discussing the different vehicle models and set up test drives in three vehicles. Jim Rosamino provided cost estimates for each of the three vehicles and both Jim and Mark kept in touch with me until I made my decision. Turning in my current lease vehicle (a 2018 Ford Fusion SE) and taking delivery of my new 2020 Ford Fusion was both a smooth and quick process. I give 5 out of 5 points for each of the following criteria: friendly sales environment, product knowledge, flexibility in finding the right vehicle, courtesy, and professionalism. I have recommended DePaula Ford to friends and acquaintances in the past and will continue to do so in the future.
Francesco De Rose
I bounced around dealership to dealership looking forward a new truck. I’m new to the truck world and wanted to know more about it. Most dealerships weren’t accommodating and willing to work with you until I went to DePaula Ford. They were extremely accommodating and made me feel like a king the second I walked into the door. Trevor Schmetterer walked me through the process and was very easy to work with. He made my experience one of the best experiences I’ve ever had at any business. The entire crew was great. Would definitely recommend them
monica ellis
Always great customer service! My Service Advisor Lenny kept me updated during the whole process. Provided a link so i could see what was being done during the service. I always receive exceptional service at DePaula!
Alyssa Enlow
I really enjoyed going to this dealership, staff was extremely friendly and welcoming. I felt accommodated for all my needs and got a great car!
Earl T. Edwards Sr.
Excellent staff service , very attentive made me comfortable as well as a great job on my vehicle i would recommend to my family , friends and coworkers hands down best service Thank You , DePaula Ford
Joshua Cross
Friendly and fast service. Best experience I’ve ever had at any dealership. I’ve found my new dealer.
Brandon Adams
Customer service was great but the work Quality not so great. They did a motor and transmission change and when they did my motor they damaged the mass flow sensor wired along with the wires to the EGR valve, they put a cracked exhaust manifold back on and never changed any of the gaskets or spark plugs. Due to the damage to the wires on the EGR, I had to replace the valve. Never Tightened the hoses to the radiator
Queen V
“My car was in an accident and in a rush to get a new car in the insurance allotted time frame, I chose to go to Depaula Ford/Mazda in Albany. It is the worst decision that I ever made. They made the process so tedious and stressful. I worked with Devin and for some reason whenever I called I was not able to get in contact with him to ask questions. The vehicle I chose from the monitor was not the one I was shown when I returned despite it being “”on hold”” for me. Inside the vehicle was stinky and the seats had stains all over it. When I went back inside and explained that I did not want that vehicle I was told that I was already approved for it and basically (had to take it). I refused and was told that I only qualified for a specific amount which I know for a fact was not true. After I protested they miraculously got me an approval for the new vehicle I wanted. I was told to come back and I made a deposit on it(which they are still yet to provide the receipt for despite me asking for it.) I was not contacted by anyone there to finalize anything until the day I was supposed to pick up the car I was told I needed to put down another $1000. It ended up being a back and forth and so I had to unfreeze my credit again so that they could run it a 2nd time for a new approval. I was then asked to provide my registration about an hr before car pickup when asked if they couldn’t find it with my plates I was told no and then yes, which they did. They called my insurance company and gave them the wrong VIN number on the day of pickup and I had to call to fix it(he did not answer, so I sent a text and got the correct number, called my insurance company to update the information myself). I went in and got the car, when I got home one of the keys was an incorrect key. I called to let Devin know (no answer), so I sent a text, went in and got the correct key. Through all of that I said that I was not going to leave a review and let bygones be bygones, but today they sent me an email saying that the registration was done for the wrong vehicle. So, I have been driving around for days now with that!! I would really nor like to believe that it is a race thing but I definitely feel that I was treated differently than the way I saw them treating Caucasian customers. If I wasn’t in great need for the car and on a time crunch I would honestly not purchase from them at all!! I have bought cars before and this is by far the worst experience that I have had. I would not recommend them or buy another vehicle from them at all!!!!”
Matt Wistuk
took for a complicated wiring issue. after being brought multiple other places these guys found the problem everyone was great. work was done at a very reasonable price.
Kimmy Rackmyre-Miller
Shu was my sales person and he was amazing. The process was smooth and quick will definitely do business with them again
Andy Reed
Easy, friendly no pressure staff. Kris Bain made this purchase a smooth and comfortable experience.
Edna VanDyke-Restifo
Went for a routine NYSI at short notice. DePaula was very accommodating and got me in within an hour. The technical advisor Lenny was awesome as usual and very helpful. Thanks!
Melissa
Amazing service department! Very thorough, great communication and customer service! Everyone was a pleasure to work with. Highly recommend!
Manish Sethi
While the dealership looks old, its still a great place for purchase and service your vehicle.
Andrew Sigond
I recently purchased a 2020 Ford Escape SEL. I absolutely dread car shopping but the team at DePaula were great to work with! The atmosphere was low-pressure and the staff were genuinely attentive to my/my family’s needs. They definitely had the most competitive pricing of any Ford dealer I visited in the capital region. Anywhere else and I would have absolutely paid more for the same vehicle. Overall, the people were fantastic, the price was great and most importantly, the process was incredibly fast and easy. I would definitely recommend to others.
Marian Bush
Lenny and the Ford Team always take excellent care of my 2011 Limited Edition Explorer! Great guys! Thanks so much!
Neil T
Experience was one of the best I’ve had with a car dealership.
Robert Susee
I always receive excellent customer service by everyone at DePaula Ford/Mazda. Lenny and Crystal at the Mazda service center always go out of their way to ensure I am completely satisfied with the work. I’m always kept informed of what the qualified Mazda service techs find. I also enjoy watching the video stream of the service techs findings and their straight forward advise to solve the issue. Thank you again for another great Mazda Service visit R.Susee Albany, NY
John Muscanell
“Have a 2018 leased Escape. It has had a number of problems; about a month ago, after a break down on an interstate we discovered the entire had to be replaced. After 8 days in the shop, we picked it up and as we were nearing home we heard a “”rattle”” in undercarriage. Brought the vehicle in to ascertain what was causing this rattle. My husband waiting 2 hours 45 minutes at which time he left and the “”rattle”” still very much with us. Nothing was shared with us as to what they did all this time to repair. Very frustrating experience.”
Tim OBrien
Honest estimate of time for oil change. Completed within the estimated time.
Eva Freeman
My Ford C-Max has only 50,000 miles and it started making a loud noise when I drove. I took the car to DePaula and they said the transmission needs to be replaced, costing $9000. That’s more than I could get for the car. I asked them to see if Ford could give assistance with this expense and nothing has happened. Right now my husband and I are sharing his car and my car is in our garage not being used. I’m not sure what to do.
Annalisa schraa
DePaula goes out of their way to service their customers. Waiting time is exactly what they say, I appreciate that.
Kelley Leonard
Steve and Lenny are awesome!! They lways patient, courteous, thorough and knowledgeable!! Thanks guys!!
Brandon Merriman
Awsome place to buy a car. Trevor was awsome. Very professional, got us a great deal. We will be going back 100%.
Darel Haynes
Great everyone is polite and explain things well
Joe Mirra
Hands down this was the best experience buying a vehicle. I will always come back to DePaula Ford and send folks there way. Thank you to Kris Bain, Jay Yudzevich and Frank Fattoruso. You guys rock.
Thomas Fuller
I was pleased with the price and the service. It took longer than was promised
Michael Hanson
I went there yesterday with the full intention of making a deal. I wish I had gotten the salesman’s name. He was rude and not very personable. I explained what I was looking for and and just thew anything at me without really listening. Then while I was out looking at the vehicle he threw at me he rushed off and disappeared. After about 15 minutes, I found him inside sitting down with another customer. After they left I asked some questions and I felt like I was wasting his time. I have bought from them before, but will never again. Treat me like you want my business, not like you’re doing me a favor.
CMM
Had a great experience with Depaula Ford . I’ve bought several cars through Depaula over the years, each sale gets better! Service and sales were great, can’t complain. I had a deal and car under 24 hours along with great customer service. With COVID no one wants to sit at the dealer for hours. Most was done on phone, arrived next day and everything was finished on time ready to go. Vince Smeaton was my sales guy and he did a great job with follow up, and making sure all my sales needs were met! Nick, Mike, and Jim made the buying process easy and quick! Will definitely do business again and highly recommend Depaula Ford dealership!
William Farrell
They were very courteous and prompt with there service. Thank you
Cindy Hendrick
They were very friendly and great experience. I would recommend them to someone that was looking.
Angela Lape
i have had the worst service here for the past few days. I dropped my car off friday for a check engine light, they never called me with the diagnosis, and then all they did was lie to me about when my car was gonna be done. thia place is very mismanaged and doesnt do well with customer service. I will never buy a car from here again. I will be going to Hyundai in the next few years.
Tonya Egelston
Our salesman Jon was extremely supportive of our needs and exactly what we were looking for. He wasn’t in it for a sale or pushing. He stayed within our budget and listened, and pushed for the best deal possible. He continued to follow up and made himself available by text even off hrs. We were more than satisfied with the team at DePaula.
Maggie Powers
Devin, Mike M, Jay and Nate made my experience as easy and hassle free as possible. Loving my new Bronco Sport, thanks guys!
Tanya Stewart
I have had nothing but the best service here, at DePaula Mazda! Their service department has been, by far, the best group of mechanics I’ve done business with. It’s helpful that they text car owners a video of the inspection, and they’ll physically show you if there are any problems. I also have to state that I absolutely LOVE my Mazda 6! 5 Stars from me!
Mike B
My Ford F150 was dropped off for a warranty paint repair (bubble in paint on the roof) along with the backup camera recall and installation of the tailgate assist. I was given a loaner vehicle for the time they had the vehicle. The warranty paint work was completed and the backup camera recall was completed. Due to a slight mix up between the repair and body shop, they had the vehicle alitte longer then expected. Jeff Winne who is the body shop manager informed me when I picked up the truck 5 days later that due to this mix up they covered the cost of the tailgate assist, painting that part to match the truck and installation. The tailgate assist part comes in black and I have a white truck. They were very professional and do make sure that the customer is satisified, Jeff also apolozied for the delay.
Jason Smith
If you are looking to purchase, lease or simply discuss your options regarding a new vehicle, Jay Yudzevich (Sales Manager) is who you want to connect with. Even during a global pandemic and social unrest, Jay Yudzevich (Sales Manager) exceeded all expectations and provided me with a phenomenal experience. Let me just say, I rarely write reviews because I am not easily impressed, but the service Jay provided has to be shared. First and foremost, Jay’s authentic personality and positive energy is unmatched. When working with Jay, I honestly felt as if I was talking to a trusted friend. He listened to my concerns and hesitations, answered my countless questions (I asked a lot of questions), provided me with insight regarding my options, and most importantly, took his time when working with me. I didn’t not feel rushed or dismissed. I felt valued, heard, and appreciated. Jay ensured I was comfortable and understood the process thoroughly (from searching for car, finances, services and so forth). He explained and reexplained information to me, and did so with a smile on his face. His communication skills are well-developed and he before I finalized everything, be made sure I fully understood what was happening. I have heard horror stories about car dealers and their manipulating techniques, but Jay put all of those to rest for me. It was truly a pleasure to work with him for my first car purchase. I will recommend my friends, family, colleagues and extended networks connect with Jay and the dealership he works with when they are ready to explore their options. 10/10 experience and I cannot wait to see Jay when it’s my time again. Also, a huge thank you to Trevor Schmetterer (Purchase and Leasing Consultant) who provided amazing insight, support and guidance in collaboration with Jay!
Carmen Rodriguez
Joe Saratoga was excellent. He help my husband get a used car hes costumer service is excellent. Would recomend De paula Ford 100%. Every one was friendly and help us a lot. So if in a look foe a new or use car please visit De Paula First.
Eric Grondahl
Q is a great salesman who actually listened to what I wanted in a truck and didn’t try & upsell like most car salesman I’ve dealt with before. Him & Frank are some of the nicest people I’ve met and they made the car buying process as easy as possible and went above and beyond to ensure I got exactly the vehicle I was looking for and got me dialed in with some great packages. 5 stars just isnt enough for these guys & this dealership. Thank you guys again loving my truck!
Sal L
Service was great. However, took 2 days to get what I needed done. Diagnostic fee a bit pricey but it is a dealership. Otherwise, everything was great. They did not try to sell me any repairs I did not need. They did suggest brakes and gave me an estimate.
Amy Koolwhip
This was my first service appointment at DePaula as I haven’t yet broke in my new Eco, I love getting the personal service video to see how they are working on my car. DePaula took care of this service as a courtesy which was very kind and Steve took especially great care of me, washing the outside of my car and cleaning my windshield as I wished him to. He also got me out in time to make my appointment at the Veterans Hospital so, Bravo! to DePaula and to Steve!! Job Well Done!! Thank you so much!! 😊
Robert Barbour
The experience of buying my new truck was very pleasant from a sales perspective. But that’s where it ended. Upon driving off the lot I found that the front directionals didn’t function. Mind you, this was a brand new, custom ordered truck and it had “passed” a NYS inspection which should have checked their functionality. When I brought the truck back, the service center was all apologies. I contacted the sale manager, who’s name is Jim, to see how this happened. His response that whoever did the inspection would just say it was working when they checked it didn’t sit well with me. The service center diagnosed the problem as a programming issue. The truck had LED headlights but came programmed for incandescent lights. So there is no way possible that the lights worked during the inspection. It seems pretty obvious that the inspection sticker was just slapped on and that the vehicle never even got checked over when it arrived from the factory. Would this experience give you confidence it this dealership?
Sandra Weiner
I thoroughly enjoyed my experience at DePaula Ford after the purchase of my 2020 Ford Escape SEL. My Sales Consultant Shu and Frank the Business Manager were both professional, pleasant and thorough. I highly recommend them for your Ford vehicle purchase.
Umar Khan
That’s my go to place since I purchased my vehicle, no reason to go anywhere else. Great service, don’t have to wait long, very reasonable rates. Lenny is the man, always helpful, courteous and knows his stuff! Recommend him.
anne capani
I bought a 2020 Race Red Ranger. I have been eye-balling this truck for months, and really never thought I would be able to buy it, until I contacted Zak. He worked with me over the phone. He was awesome!! I could not believe how much interest he gave me, in what I wanted. He proposed a deal that convinced me to drive up to look at the truck. Went to Albany and then dealt with Alex, who was so kind and helpful (and patient). There was absolutely no pressure on me. Got a super trade in value, and price on the truck. Zak and Alex are NY Giants fans, so I knew I was in good hands!😁 I do recommend DePaula Ford. Thank you Alex and Zak. I really appreciate your help!
Brian S
Service team was extremely polite and professional. They took plenty of time to explain all the repairs that were needed and had the job done in a timely fashion. I also appreciated the video update from the technician. Excellent experience!
tc
“They are liars, I bet if I were caucasian I would of received better service. Had my car for 5 days and still did not do all the requested work. Made up a bs LIE of why they couldn’t finish and even lied about the things they say they did. I came to pick up my vehicle that they had just supposedly took it for the final test drive the reason they had it for an extra two days and the car was ice cold and had not even been moved or turned on until I got there yet they made me wait bc they were””taking it out””. When I checked my milage It had only moved 2 miles instead of the 5-7 miles they were suppose to and insisted they did. Its sad I have yet to find a decent Ford service center in the Albany Ny area that has made me feel like I could trust them. Will Def NEVER buy ford again!”
Tyler Cook
The team at DePaula Mazda/Ford are great! I worked with Glenn and Stephanie specifically and both of them appreciated my time while walking me through the car buying process. The dealership assessed my trade in vehicle fairly, and Glenn – who clearly understood my price comfort level – accommodated any price negotiations I came back with. Stephanie was fantastic, she presented warranty details, insurance info, financial items, etc. in an unrehearsed manner that made my lack of knowledge around the car buying process a non-issue. Glenn, Stephanie, and the team at DePaula are professionals who made the car buying experience a breeze!
Matt
Awesome service and took the time to explain the fixes. I always bring my vehicles there for maintenance.
Ed George
just bought a 2020 ford f150.. this is the second vehicle that my wife and I have bought from Depaula Ford. We deal with Joe, he is easy going and doesn’t push you into a vehicle. if there is a deal to be had he will work with you to get the best deal possible.
Mark Huston
We had great experience our sales person Mr. Legall was so helpful. The dealership is not pushy the vehicle sells it’s self. they were up front about the history of the vehicle and what was done to it.. This is a very good dealership and they value the customer. Mike in the business/finance side was also very helpful and pleasant .
Brandon Hammer
I have been looking for a new truck for some time. Went to a couple of other dealerships that kept trying to up sell me on things i did not need or want. The guys at DePaula got me right into the truck I wanted to see without trying to sell me useless things. The process was very relaxed and at no point was I pressured into buying anything. I’m glad i made the trip out to DePaula and would recommend anyone to go there.
Connie Standhart
Could not have gone more smoothly! They diagnosed the problem on my son’s car and were able to fix it by the end of the day, saving him a lengthy second trip back from college. The service manager arranged for a loaner car, so we were able to go home and have a productive day, rather than waiting in the shop. Excellent job!!!
Sammy
Trevor was very professional and helpful. We will definitely recommend DePaula Ford to family, friends, and co-workers.
Ronald Duquesnel
Funny thing, I wouldn’t have thought about posting this until I got an email from DePaula Ford asking for my opinion. Want to know what I think? Here you go… I turned in my car over 3 weeks ago for some routine maintenance work (replace belt, oil change, rotation, other stuff…). Stopped in over a week ago to find out the status. Initially the guy behind the counter couldn’t find my vehicle in the system. Eventually it was located, and I did in fact drop it off there. Inspection was not yet done, and agreed to replace wipers. Over a week after that, I’m still waiting to hear back. Not impressed. So the question becomes, what have they done with or to my car? Don’t know. Either way, they owe me a vehicle. You asked, DePaula.
Carmela Nichols
“I found the staff to be very courteous. I was very pleased with the service received on my car. All my phone call were answered promptly and my questions answered to my satisfaction. A special “”yahoo”” to Crystal. She was great with me being very patient with my inquiries. Thanks for the great service.”
Kameron Schubnel
My car has had some transmission problems and I needed to get some work done on it. Crystal Blackman has been very helpful in working with me and making sure everything was easy as can be. Made the experience much less stressful than it could’ve been.
Mason Weems
My car had a whirlwind of problems, but the service at the dealership was great. Alex was my service representative and he did a great job explaining everything that happened with my car. Additionally, his manager, Justin, was very polite and honest about the repairs that took place on my car. They were more than professional and I recommend getting your Ford vehicle serviced here.
Ckailea k
Lenny was so helpful and kind. I was able to get my brakes and rotors done in a timely manner! I will be bringing my mazda back to them happily. Thank you for working with my budget and talking me through what work was needed. Lenny made my experience very positive
Michael Lazzaro
Vince, and the Depaula group, were great from start to finish. From accommodating test drives to working with me for financing, having the car ready for me so picking it up and driving it home was as seamless as possible.
Courtney
Staff is very friendly and knowledgeable. Great prices and selection. Would highly recommend to anyone looking for great service. (:
john bucci
Brought my F-150 in for it’s first service since leasing it. Process was very smooth and timely. Staff was very friendly and knowledgeable.
nicole angela
Depaula Ford was great! They kept me informed with everything they were doing and how much it was going to cost before they even did the work! Steve was awesome and a very helpful guy! Thanks again for the great service!
Aaron Klob
I had a list of roughly 25 things that needed done for my 2009 Escape. I pulled in and was told by 3 different people that I have cleanest Escape they’ve ever seen. Lenny took me in and listened to everything I had on my list, I walked him to my trunk and showed boxes of Ford parts I wanted swapped out. They let me have a 2020 Escape courtesy loaner for four full days. They called me frequently to update me on what’s up with my vehicle. They were fantastic with that all the way around. Pickup of the vehicle went promptly! Lenny was very good at separating my invoices, delivering my vehicle to me, and exchanging back my rental. Everything was almost seamless. I would say the ONLY reason I dropped this a star is because the area around my driver side door handle, the clear coat on it was scratched like no tomorrow. I don’t know what happened but it definitely wasn’t like that prior to dropping it off. Overall, very good experience minus that one issue. Will definitely be going back in the fall to have my brake pads changed and oil changed.
Claire DeChants
This is our second purchase from Glenn. He is friendly, knowledgeable & a straight shooter. He gave us a good car at a good price & a fair trade in. Everything handled very efficiently. We also dealt with Stephanie, the Finance Manager who was equally knowledgeable & impressive. And finally Zac explained all of the features of the car to me, taking his time & using examples & terms that made sense to me. Kudos to DePaula for making an experience that I normally dread into a nice experience. I will be returning.
Eladio Cruz
Great customer service.
Lyrec Walsh
Went to pick up a car i was approved for- i had filled out 2 financing applications stating i owed $5000 on my old car and wanted to roll over on payments. Also spoke on the phone with Aimee and Jay telling them both i had owed money on my car. Got quoted for a lease for $3000 down and $305 a month for a new 2020 Ford Explorer. Went in and spoke with Frank, while getting paperwork Frank had realized i owed money and it jumped up to about $6-7000 down and $490 a month. I was visibly upset and Frank did all he could to help, he was amazing. After going back and forth i wanted to speak with Jay. He came down and ultimately told me i wasnt telling the truth and if i could show proof in emails or texts. I started to cry at this point because my character was being diminished by asking to show proof. In the end i ended up getting the Explorer since Frank was so unbelievably helpful and thoughtful in the whole situation.. he threw in inspections and little things for no extra charge. Q was also a huge help going back and forth on the phone for me. Aimee dropped the ball but Jay was not understanding at all. Would not recommend speaking with him.
John Zwack
So I want to start by saying the 5 stars is for the DePaula service advisor staff, and not for my F-150. My F-150 has been nothing but a warranty work pain since I bought it. The guys at DePaula have taken every issue in stride and always do their best to correct the issues, it’s actually to the point where all the service advisors know me by name. Several repairs had to have re-work done, but again it wasn’t the staffs fault, more of a design issue with the truck. With all the issues I had with my truck I lost faith in the Ford brand, but I would never hesitate to recommend someone to go to DePaula for service or sales help. The staff is super helpful, they listen to the problem, and do their best to find the issue and correct it. The added bonus is they do have loaner vehicles for folks that have longer repairs or are in a one vehicle situation. Would like to recognize Josh, Alex, and Justin for all the help they’ve been
Arlene Oliver
Good customer service 👍 and clean environment
paul carney
“I had to down size from a Dodge Ram 1500 Quad Cab because it would not fit in my new garage. I went with the Ranger 4×4 XLT Sport four door. I just love this truck! It has so many new features that I am thoroughly enjoying. I started out shopping at another dealership with a salesman that didn’t seem to interested in selling me a new truck. He handed me keys a license plate and two screws for the dealer plate and said screw the plate on and go for a ride. Needless to say I could not strike up a deal. I stopped at DePaula Ford and had a much better experience. The salesman “”Q”” was very attentive, so I am driving a new Ranger from DePaula Ford. Thank you DePaula.”
Meghan Druziak
Had a pretty seamless process at DePaula Ford. I got the price I wanted for my trade in. I recommend working with Trevor, he wasn’t pushy and very easy to work with.
Caleb carpenter
Sale went very well, staff was very helpful, but the van has some paint issues I’m a little bummed out about
Michael Cook
Great people. The service was excellent. And I love the truck
Kelly De Leon
Visit was timely and Lenny was, as always, very friendly! I also always use the free lift to wherever I need to go and Louie is the absolute best!
Fred Beck
Everyone at DePaula was great to work with. They were very cordial and respectful. I got the deal I wanted and left a very happy customer again..since 2003! A+ to the Staff at Depaula and especially my Sales Rep. – Glenn Cummings.
Brittney Czub
Brought my car in for a few recalls and service was amazing. Had my car back the same day. Steve was amazing. It was my first time bringing my car to Depaula and I would definitely recommend them. Steve kept in touch with me about the status of my car throughout the day. All staff throughout the building was professional and friendly. Everyone wore the mandatory face masks. If you are looking for quality professional work to be done on your car, Depaula Ford Mazda is the place to go!
Brenda Tessier
My customer service rep, Alex, was friendly, polite, and responsive to my needs and concerns. The service dept was transparent and honest. They even sent me a video of their inspection of my vehicle while I was in the waiting room.
Steven Fronk
Service was done quickly and professionally!
Francella Chisholm
I was thoroughly satisfied with my service here.
Darin Duma
Exceptional service again !!!! They really are not your typical dealership in the sense of being pushy … they really do go above and beyond to help and make you feel valued
Amadou Jobe
Very disappointed with one of their supervisors at the service department, I bought a battery from them for my 2011 Ford Fusion Hybrid and in less than a week it started having problems and the voltage keeps going down and I realized that the battery they recommended for my car according to sales department knowledge had a lower Cold Cranking Arm compared to what was originally on the car. After 5 days I went back to explain the issues am having and one of the Supervisor/Team Leader at the service department insisted with an arrogant and unfriendly tone that it’s not the battery but my charging system which is totally unfounded pure lie because I started having this issue after I installed the new battery I bought from them. Whatever his name is and title is, he definitely doesn’t know how to talk and deal with customers. Am very disappointed with his customer service and tone and will never want to deal with him in my life again.
Kcroc88
Guys took care of my truck and very friendly
Michael Wheeler
From the online application process to the delivery of my new vehicle, the staff at DePaula were efficient and courteous. I highly recommend them!
John Scisci
Jimmy Rosamino was phenomenal. Would absolutely do business with DePaul Ford again.
Jay B
Took my rx8to depula mazda for recalls. Car was done the next day. Very efficient work detailed report of curiosity inspection.
AJ DiCaprio
Great service, nice people!
jill denton
Everyone at Depaula ford was extremely nice and very helpful & I’m extremely happy with my escape
Steve Siegard
I was simply there for an inspection, but I felt they were as attentive as if I was having a much larger repair. The waiting room is comfortable, and it was easy to maintain proper social distance.
Rhonda Harmych
They were clearly very busy when I came in with urgent brake issues. Never the less, Lenny at the service desk was so helpful, friendly and efficient. It was a huge relief! I will be back for future needs.
Jonaliza D. Ceklic
We recently bought our Ford Explorer at DePaula and overall had a good experience dealing with the team. They were knowledgable, friendly and courteous. I dropped a star because the wait time was quite long even though we had an appointment, and once all the paperwork was done, they handed off the car to us dirty. We had to detail the car ourselves–which is annoying because it’s a brand new car!!
Artur Gurzeda
“Surely the pandemic does not make buying cars easy but dealing over the phone with sales manager could be nicer. After all you are the client. However, at DePaula Ford after working on the deal i was left feeling like they are doing me a favor of even talking to me , where i am the one buying the car. Final culprit was talking to guy “”Sales Manager”” who just kept telling me how great they are doing during the “”phone only”” sales. This isn’t my first car purchase but it was a first one when i felt like spending all that $$$ with this dealer is WRONG ! End up dropping the deal and buying the car from another dealer with much , much better experience. Not sure why management don’t see these problems !?”
James Kennedy
I want to personally thank both Jay Newell’s, Jim Rosamino, Kris Bain, and of course Justin Dwyer. They made the buying experience very straight forward, gave me a very fair price on my trade and the truck I purchased. They also addressed every issue I had promptly. I walked in Monday morning and was walking out that Wednesday with the truck. It’s also a nice touch seeing Kara- you can tell she really cares about her dealership, staff, and customers. I hope to return soon for my mom to get a newer Escape!
Ian MacCormack
A few days ago I purchased a new F-150 from DePaula. It was one of, if not the best car/truck buying experience I have ever had. First and foremost, the upfront honesty, and willingness to get me to an honest price was perfect, with no haggling, and even when I reached out to a family friend to see what kind of price they could give me, they told me to stop talking and go get the truck it was that good! Furthermore, Fred and his team were great to deal with. I had both my kids with me, and even with COVID, they were super accommodating and had me out the door in a matter of minutes. When I start shopping for my wife’s new vehicle in a few years, I will be looking to DePaula FIRST! Thank you all for everything!
Rev. Joe O’Brien
Very happy with my annual inspection. It took only a brief time. No additional repairs needed. Staff was very professional and accommodating.
MJ Murray
Great truck buying experience. Jim had great customer service.
Woodward Jackson
The people I talked to were polite and Professional. The work done was done well. I enjoyed the inspection video too. The shop was neat and clean I was truly impressed.
Renee Bourdeau
My service advisor Lenny, was extremely helpful and gave me good advice on maintaining my car, which I greatly appreciated. The service was done in a timely manner…everyone was friendly and polite. It’s a pleasure doing business with DePaula Ford.
Andy Kissel
I had a lease to turn in. The originating dealer would not accommodate my needs even slightly. I won’t mention their name but they are in Schenectady on State St . I have already given them a negative review. I worked with Aimee at DePaula Ford. She made my transaction totally stress free and as easy as it could have been. I am in the market for a new truck and was going to buy a Nissan. I now will buy that truck from DePaula. Great JOB !!
Nancy Adriance
Service was great, got an appointment right away,staff is friendly and helpful.
Casey Legg
I love DePaula. From the moment I traded my car in and got my lease they have been so wonderful. Service is never long. They are always honest about what needs to be replaced and what has a little life left. I will continue my services with them in the future.
Ruth Smith
I love watching the video of service provided by iService. It made me understand what was done.
Susan Nelson
The day I went in for my inspection the service department was very busy. There were two cars waiting outside when they started processing mine. The staff was courteous and respectful. Everyone who was working was obviously hurrying, but the atmosphere was still calm. There was none of the stress you encounter when employees are stressed by the pressure they are under. My car was done quickly and efficiently. The staff are to be commended for their courtesy and grace under pressure!
Michael Davis
Very professional courteous buying process. Salesperson Dalton Hunter was very good helping us through the process of purchasing this new vehicle
Pamela Bentley
Fast, efficient and hassle free service. My car was towed in for a recall. I received a clean beautiful courtesy vehicle so I could continue with my day. The work was done by the next morning and my car was waiting for me to pick up after work. Billy took care of me through the whole process and everything went smooth. I would definitely take my car back.
Tom Concolino
Even though I only needed to have my lock latches inspected because of a safety recall, they sent somebody out to pick up my car. I’ve had some vision problems of late and I have to keep my driving to a minimum. They said my safety is paramount.
Steve Varnes
Very good experience with these guys. Carl was very good to work with. Tyler got us the financing we were looking for. They promised to get us out by 10am, and they did. I highly recommend them. I have been to a lot of dealerships, and they’re the best I have ever dealt with. Thanks.
Matthew Coleman
Great service, Crystal is the best customer service agent hands down!
Kelly Hoehn
The whole experience of leasing a vehicle was efficient and thorough. Patrick Riolo is a great salesman at DePaula as he was able to walk me through every step of the way, and answer any of my questions or concerns. The employee who helped me with the financial piece was a big aggressive, but I was thankful to have Patrick there as a support. I will recommend DePaula to any of my friends or family members looking for a car in the future.
Steve
Fantastic service every time. Very professional and they keep you informed every step of the way thanks again guys and girls
Nick Ashline
Alex and Tyler made the buying experience very easy. They answered every question I had and didn’t pressure me into a decision. They were able to get deal to where I felt comfortable with an interest rate that was better than I could find anywhere on my own. Highly recommend DePaula Ford, and I’m sure I will go back in the future.
Keith Martens
Promptly complete the oil change for my car. The car was even ready sooner than promised. Lenny made sure everything was done right and on time.
Tony Kowalick
Had a great experience with Joe (Sales) and Frank (Finance). No nonsense car deal, in and out. Great deal and transaction. Highly recommended.
Courtney Wagner
I have amazing service every time I go in for maintenance for my car. I highly recommend DePaula Ford/Mazda!
Kathleen Whimple
Excellent service!!! Alex was great. We are really impressed so far!
Daniel Williams
Jim R. took right care of my lease. Made it quick, easy and convinient. Would recommend to anyone who’d like to save $$ and time. I was by appt., 1.5hrs away and truck was ready to go..
Manuel Baptiste
I live in Middleboro Massachusetts and found my new car on the internet. From my first call to driving off the lot with my new car was a great experience. Kris and Jim answered all my questions and Frank helped me get the best financing and warranty possible. I never felt pressure they made the whole experience very comfortable. The three hour ride was well worth it!
Reed W
EDIT: After going back and forth with the service department, they made it right in the end. Fixed all the recall issues and replaced the broken switch completely free of charge. They were apologetic and extremely professional. What was originally an angry one star review is now a five star. I left the original review below. I believe it was just a misunderstanding and poor communication that led to my problems with them. Would return for service in the future. ORIGINAL REVIEW: Brought my vehicle here for a safety recall roughly a month ago for door latch replacements. Free recall service. They said it would be done by the next day. 4 days later I had my car back. A couple weeks later, I come to find out that my windows are all out of their tracks, so if I roll them below half way they get stuck and won’t roll up without being physically pulled up. Today, I pop the hood to fill up my windshield wiper fluid and notice my fuse box cover has gone missing. Not sure if I got a new guy or if they just don’t care about recalls since they aren’t paying customers. Would not recommend to anyone.
Robert K Brooks
Steve from Ford service was outstanding! Work that was performed on my car is great.
Çağrı Sabuncu
They took my 150 dollars for diognose and done nothing. Totally garbage service. Stay away. Money trap.
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