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Hempstead Ford, NY

Overall Rating 4.6 out of 5
342 Reviews   Write a Review
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 301 N Franklin St, Hempstead, NY 11550, United States

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 +15164837200

Company description

New Ford & Used Car Dealer in Hempstead, NY Hempstead Ford Lincoln

New 2020 - 2021 Ford & used cars in Hempstead. Parts, Service and Financing. Located near Garden City NY, Freeport NY, Elmont NY, Floral Park, NY Hempstead Ford Lincoln

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All reviews:

 

William Lee
As usual the service and attention to detail was spot on. I love dealing with everyone in the sales division. Karen H was remarkably attentive and had everything ready in a more than timely fashion. I spent less than two hours picking up my new car signing off on everything I needed to sign off on. I would recommend to all my friends to use Lincoln Ford Mercury as their car dealer.
Jason Mathews
This dealership is the best in Long Island. The automotive technicians are amazing and selfless. Called because of issues I ran into for my 2019 Mustang GT and they fixed the car quickly while at the same time giving me a great loaner car so I wouldn’t have to be without a car. Words can’t describe how grateful I am for Hempstead Ford’s honest automotive technicians. They truly are the best of the best. The world needs more people like them.
Denise Borum, JD
I was treated with courtesy. I was informed about everything that would be inspected and serviced. The price for everything was reasonable. I am very happy with the service from this company.
Asha
I want to compliment John Lydon an excellent employee in the Service department. John is a true professional. For two years I have trusted him with my car, Blanca and he has went to great lengths to help me understand my car better. He always goes above and beyond to make sure I am satisfied with my experience. I have always received quality service from everyone at Hempstead Ford and John Lydon’s extended help is a prime example of this. The type of service I receive here makes me more comfortable and appreciated as a customer and I will continue to bring Blanca to Hempstead Ford for service in the future.
Tom De Stio
John B. was Great! I also wanted to thank you for making the purchase experience so pleasurable yesterday, you and your staff did an outstanding job delivering my new Explorer. Thank you for spending the time with me to go over the technology in the 2021 XLT. Still getting used to it.
Vincent Feroce
Amazing experience, always do a great job and nice selection of cars *** Not only is the purchasing experience amazing, but the Hempstead service department is one of the best i have ever seen, great system. When arriving and pulling your car into the garage you speak with a specialist about your vehicles needs. Oil change, tire rotation and complimentary car wash was fast and i was out of there quickly. Highly recommend Karen in service as well! Personable and very friendly to deal with. Looking forward to my next oil change!!
Roy Seher
Eric Roseman is a terrific representative for Hempstead Ford. In a time of Covid we were able to coordinate the new car lease via email and phone. We went in only to do the signing and pick up the car. Hempstead Ford has an effective process to keep you safe and isolated. This is my sixth Ford from Rick and my wife is on her fifth. An efficient pleasant experience in a comfortable setting. Check out the Ford Mustang Mach E all electric while you are there.
Patricia Montez
I was just there this morning returning my 2018 Ford Explorer and went into a 2021 Ford explorer and must say John who helped me was amazing! Saw him 3 years ago for my first Ford and as always best service. Thank you so much and in a few years I will be back for another truck!!
Gia Anthony
Manager John was incredible! Went above and beyond. Best car purchase ever. Thank you!
Ann Sweeney
Had an excellent experience at Hempstead Ford Lincoln. Thomas M was terrific. Everything was explained in detail and we are very happy with the new car. Thank you!
weeeeee1988
Great and professional service they do a very good job and very respectful staff will come here again
Alicia Gallmon
Professional service. Son’s car running better than ever.
Donna Cox
Hempstead Ford has great service for maintaining your car. The management, Charlie and John, are both courteous and honest. They let you know what your car needs done and nothing more.
Theresa S
Great customer service! Everything was explained well and detailed to easily understand. 100% would recommend to others!
eastcoastspringer
I recently dropped off my 2016 Ford Explorer Sport for service at Hempstead Ford. The staff were professional and friendly and the service was performed quickly and satisfactory. I’ve had nothing but good experiences at Hempstead Ford and highly recommend Hempstead Ford for your vehicle’s service needs. EH
Jennyfer Martins
I had a pleasant experience at Ford Lincoln thanks to Henry Greco, he went above and beyond with his customer services. Highly recommend him if you want to have a pleasant experience, more than happy with my new Explorer 2021
Ron Panvini, Ph.D.
Just leased my fourth vehicle from Hempstead Ford Lincoln. Best cars I’ve ever had. I’m always well taken care of by Frank R., sales staff and service.
Eric Furman
I had a great experience purchasing a used Nissan Pathfinder at Hempstead Ford and Lincoln. My salesperson JC made the whole process very smooth and straightforward and he was always available right away by text and phone.
Y E
We just went in for a quick test drive (Bronco). First impression is very good. Attention to new customer was very appreciated. Will definitely consider this dealer for my future purchase.
Raymond Kendall jr
3/20/21 Daniel Locicero is the best sales person at Hempstead Lincoln, here’s why. I made two trips to this dealership.The first time was to check out a car that I was interested in purchasing. I met Daniel and he gave me details about the vehicle and I took it for a test drive. Even though I loved the car I wasn’t ready to ink the deal. I told Dan that and he NEVER pressured me to go any further. I’m fact, he told me to go home and think about it and then let him know. Dan did not call me like previous sale agents did. Instead I called him when I was ready to go through with the purchase. Dan went through the contract made sure I was satisfied. He them took me to the car and explained all features. He was very thorough and answered all my questions. He even called me two days after to enquire about how I was enjoying my new vehicle. This is what luxury is about: efficient, informed, respectful and thorough all wrapped up on one person, Daniel Locicero.
Angela Augugliaro
I brought our car in for replacement of a tire because of a pot hole. I was never called with updates and the service agent never returned calls. Picked up the car the next day and on my way home the tire pressure system alerted us that this supposed new tire was low on air. Had to stop and reinflate it. Called the agent at 8 a.m. the next morning and over two hours later still hadn’t returned my call. I have the wheel and tire coverage but they still tried to charge me for the tire. The service agents are far from friendly and cooperative. I will never get another car from this dealership.
Jersson Castillo
Fast service professionalism always fulfilling my needs I’m a Happy customer and my service dept rep. Ms Jackie Ostrowski very best
Drew Capul
My salesman John Dallesandro was outstanding as usual, I believe it was the 8th car I have leased from John. We handled the deal over the phone and through email. I picked up the car the following day. I was in and of the showroom with my new car in less than hour.
Elsa C Lorenzo
Mr. John Lydon is a professional, reasonable and courteous Service Advisor. I thank him for understanding my expression and my concern! I appreciate the complimentary pick-up and drop-off of my Nautilus and a loaner, inspection, adjustment of my car’s tire pressure and check of my car’s wipers, etc.
A. Chell
The staff are pleasant & efficient. My wait was minimal. Highly recommended.
Joseph Mallek
Great experience! Dennis was very helpful and couldn’t recommend this dealership more. Thanks!
Joe Costanza
Purchasing my new F-150 was the best car buying experience I have ever had. Meleak Jones was the best salesman I have ever dealt. He helped with me every step of the way and was very easy to work with. He spent time showing me all the trucks on the lot I wanted to see and then made the paperwork process very easy. Bob Jackson was great the day we signed all the paper by not trying to push the extended warranty or any additional items. Everyone was kind and courteous.
Patrick Naglieri
All work completed in a timely and efficient manner. Rich in the service department was a pleasure to work with. I’ll be back
Trevor Griffiths
Best decision I’ve made in 20yrs of leasing. The staff is patient, courteous, professional, and extremely knowledgeable. Dimitri is my new auto Guru. A very polished professional. Thank you Ford Lincoln Hempstead, I know I’m in good hands, and couldn’t be any happier with my new Nautilus.
wendy guardino
Karen was very nice and sympathetic to our problem. The problem was that after I brought my car to my own mechanic I didn’t need all the work that I was told at Ford. They are very expensive and we’re triple the price.
Rickey Allen
They are GREAT!! Purchasing my new car from them was a walk in the park. They made my purchase fast and easy without any hidden fees. Shout out to the salesperson by the name of Frank, thank you.
E Z
Mike in Parts is top notch! Knowledgeable and helpful. Stephen was also very helpful.
Denise Lupo
Dennis and John S. went above and beyond to find us the truck we wanted. Dennis was knowledgeable about each of the vehicles and answered any questions we had. John made sure we didn’t settle for anything less than what we wanted. I am a returning customer at Hempstead Ford and couldn’t be happier with the service. I’m loving my new 2020 Ford Explorer and highly recommend going to Hempstead Ford if you’re considering a vehicle upgrade.
Andrea Batres
John Smisek and CJ were amazing! Love my new Ford Explorer!
Angel Orbe
Exelente service from jacky and Rick Roseman my car salesman ty
Jose Suarez
Had an oil change and two recall inspection. Like any other dealership you will have to wait. The staff on hand who handled my appointment was courteous and took into account the time I needed to leave. My car was done at the time they predicted the service would be completed.
Lori Doyle
I was dreading the process of leasing a new car, but WOW… Hempstead Ford Lincoln was not the experience I was expecting! It was actually a very pleasant, comfortable, and EASY experience! Rick Roseman was probably the best salesman I have ever purchased a car from!! No fast talk, no games, no pressure or stress….a total class act with true integrity! I knew immediately that he was honestly just a very good person…. very real, and he worked hard to get me the absolute best deal possible! The bottom line was by far the best of the 4 Ford dealerships I went to, and the whole experience topped any others in my 40 years of car shopping! I still can’t believe the deal I got 🙂 I would recommend Rick 1000%! Seriously, I’m a big researcher of all big purchases…very picky. Save yourself the time and go right to Hempstead and ask for Rick!!
Anthony
Carter was amazing! Made the process smooth and easy. The dealership is extremely neat, clean, and welcoming. This is my 4th Ford and the best experience I’ve had yet! Will continue to come back here for all my buying and service needs. Thank you Hempstead Ford Team!!
Kim Foley
We’ve been using Hempstead Ford Lincoln for years to lease and service our cars. They’ve always been polite, available to answer questions, there’s almost never a wait, and they’ve kept our cars running in perfect condition. The service department works quickly and their prices are fair. We just had a car serviced last week and they gave us the most beautiful 2019 loaner Lincoln. Highly recommend!
Rob Vella
Excellent!! They treat you like family. 5 stars.
Jill Vento
Dan L. Was so helpful, patient and knowledgeable. There’s a no rush atmosphere at Hempstead Ford Lincoln which is appealing to customers who don’t want a factory experience. Dan worked with us to find a vehicle we loved at a price we were comfortable with. Thank you!
Robert Keen
“My experience with Hempstead Ford is unparalleled for both purchase and service. After 40 years plus of Ford ownership no facility could be more accommodating.Aside from tremendous selection of vehicles,you are treated “”like a king””. & free car wash in addition.”
Isolina Perez
I always receive great service.
Peter Clarke
Courteous service consultant, competent mechanics, convenient location
Ana Fabrizi
We’ve been buying and leasing cars and pickup truck at Hempstead Ford for many years now. Great service, great people. We especially want to thank Thomas for helping us trough the years.
LINDA SOKOL
My husband and I have been customers at Hempstead Ford Lincoln for about 20 years. We have bought cars and trucks from this dealership and have always been very satisfied. The sales people are great. They assist you in every phase of purchasing your vehicle. Buying a car has never been easier. They also have a great maintenance department. Always looking to make you feel confident about your car maintenance. I cannot say enough good things about this dealership.
marnee r
Second time using this dealer for a lease on an Explorer. Worked with John Berto both times, and he is such a pleasure to work with. The incentives on the trim we got were great.
Car Guy Ny Loves Cars
This is my first service with the Nautilus and Hempstead Ford came to pick up the car which I was late because I had to work late but when I got home the guy was there waiting for me the exchange keys I signed a piece of paper and he was gone I received a phone call later in the day that my car was done they brought her back she looked brand new again we switch keys and he was on his way. Thank you for the prompt service and delivery of my new car highly recommend Hempstead Ford for service.
Victor Cicchino
My experience from Hempstead Lincoln was terrific from start to finish. They were all excellent and courteous. The sales person was very knowledgeable about the car and its features. She explained everything cheerfully and patiently. The Lincoln Nautilaus I purchased has been wonderful. Thank you all at Hempstead Lincoln for a wonderful experience.
Jean Salvatico
The Service Department at Hempstead Ford is a pleasure to deal with. The service advisors are professional and so attentive.
Mark Geschwind
I’ve leased 4 cars from Hempstead Ford and Karen Hesdra. Karen and her team are remarkable. They are honest, down to earth. They truly go out of their way to give you. The best deal on the street. I wouldn’t go anywhere else.
Barry Weiss
I leased my Mustang from Hempstead Ford. I shopped around but found that Dennis made the experience top notch . He answered all my questions and was completely transparent. The deal we discussed was the deal we closed . No nonsense! No surprises . I got the car I wanted at a good price. It’s a pleasure to deal with professionals. Thanks to Mike and Lisa too.
Basil Francis
Recieved NYS Inspection with no problem. I am scheduled to Return on Jan 5, 2021 for Transmission service, that is covered under warranty. I will give an additional review after my vehicle is serviced.
debbie imperatore
Michael and Dan made choosing my new Car lease easy. They worked with me on the pricing to be able to afford my dream car. Appreciate all they did for us and I am living my new Lincoln Corsair!
Gauri Dixit
Dennis was an absolute delight to work with. Very professional and extremely helpful. He was attentive to our needs and constantly stayed in touch regarding the best deals available to us. We are extremely happy with our experience, all thanks to Dennis.
DLFWDCC Freeport
Hempstead Ford Service does excellent work every time I bring my car. I highly recommend them
daniel hajdukiewicz
Had a very good experience at Hempstead Ford with the servicing of my vehicle
Anthony Acierno
I took my 2019 Lincoln MKZ in for an oil change. The were professional and friendly. The service area was clean and the oil change service was quick.
April Mannone
Visited Service for my 2017 Ford Explorer 53,000 miles for hood corrosion under paint (bubbling). Though it was out of initial warranty I reviewed my factory warranty and asked Karen in Service to submit to corporate under warranty. I was completely satisfied with the results that it was going to be covered under warranty. Karen was very helpful and willing to help solve my issue. I am thankful to her and Corporate for making things right with my relatively new Explorer. I have used Hempstead Ford for new purchases and service and will continue to use them.
Charles Robson
Service was excellent. Karen made the process seamless and expedient. My only suggestion was that the fellow who brought the car up should have been wearing gloves or wiped down the steering wheel but I assume he had sanitized his hands before getting in the car.
mike saraceno
The service dept at Hempstead Lincoln is one of the best in the industry. They are efficient, responsive and get the job done without issue. It’s a pleasure to have them work on my truck. Charlie is too notch and an asset to their dept. Mike S
Barbara Nieter
Looked at & test drove Lincoln, dealer was easy & pleasant to deal with, showroom clean & bright, reception excellent. Highly recommend them. Thanks!!
Irshad Syed
Thank you Dowdell Carter for a great sales experience, my wife and I were treated like family Professional, fiendly, detail expalnation after sale, Good Job
Sparta Performance
My sales person Wimps Fils-Aime is the best!!! Honest, knowledgeable and reliable!!
Michelina Ilardo
It took me ten years to decide to get a new car because the anxiety I had about my previous experience. When I met Dennis at Hempstead Ford all my anxiety vanished. He made my experience wonderful. He is very professional, honest, and a pleasure to work with. He stayed in touch every step of the way. Thank you Dennis for a stress free experience!
Joan Starkman
Helpful, knowledgeable, courteous salespeople. Pointed me to the right car ! I love my new Lincoln Corsair!
Robert Tursi
Always receive good service from this dealership. They most of the time get things done while I wait except for bigger projects. I’ve had very good experience with most of the service writers. If on a rare occasion had to leave the car longer they drove me home and pick me up if necessary
Perry Rubino
Fantastic pain free dealer, made the deal such a pleasure. I’m so happy with my Ford Explorer, thank you John, Karen and bobby.
Marshall Rose
The comments I’m making are not only based upon my most recent service visit with Karen Wunderlich but represent years of purchases and services provided. Consistency and organization leading to completion of requested services are always made easily and more importantly thoroughly as a result of Karen following up with her service technicians to make certain that every item has been taken care of. In the past Karen made a point to check for any recall issues etc. This dealership and their professional quality staff always exceed expectations! Thank you again Karen Wunderlich for committing to excellence.
Todd Mordos
Had my 2013 Ford Explorer in for the works. John handled everything and could not have been nicer. Will be taking my car to Hempstead ford for a Service In the future. They were quick and efficient and even provide a complimentary car wash. Would recommend to anyone looking for a ford dealer on Long Island. A+++
Tom Jolley
John talt the salesman, made it easy and quick. Very detailed and made my life easy. He’s great
kathleen orza
5000 mile checkup and recall all taken care of. Very efficient and pleasant. Thanks
Joseph Aberasturi
Convenient and professional servicing. Thanks!
Jimna Bustos
Exelent ,fast ,they work together I’m impressed,
Ralph Basile
Very friendly and professional staff. Maria, service manager, went above and beyond to take care of us. Thank you
Michael Curry
Service at Hempstead Ford has always been great, the service advisors are stable, make arrangements, clearly give estimates and get the car back on schedule. Overall they make it a hassle free experience. They shuttle driver always gets me home within a few minutes after a drop off. White glove service.
Eric A
Sales Dept gets an A- , service department gets a big fat F, but Oliver is great at making excuses for staff, Blah blah blah. Ruined the whole experience of leasing from this dealership, and I will not be back. Let me not forget to mention some benefits offered at signing were no longer available after 1st year of lease. Dealership’s Answer- “ I apologize but there’s new management and they chose to change it”. Good answer but It will cost you on my next lease not from you!
Donna S
FIRST TIME BUYING FROM THEM, STAN WAS MY REPRESENTATIVE. HE WAS EXCELLENT AND STRAIGHT FORWARD. ANYTHING I ASKED AND HE COULD GET ME HE DID. I PURCHASED A CERTIFIED PRE-OWNED 2017 ESCAPE. IT WAS IN EXCELLENT CONDITION, SERVICE WAS SPOT ON.
Laurel O’Mara
“This is now my 5th time ( in 2 years) working with the service department at Hempstead Ford/Lincoln for the exact same issue.. As friendly and “”helpful”” as they are, they have no desire to actually help fix this ongoing issue. The moon roof drain “”clogs”” frequently (every 3-4 months) causing water to flood into the car… Services expert advice is to stop parking near trees…and to just come in if it happens again. As much as I love my explorer, and wish i did not have to post negatively about a company during this crazy time…. I am appalled that a quick fix is there only solution and no one wants to address the real issue”
gregg heinze
John Lydon and John Talt were very professional, informative and helpful.
Christine Regina
Friendly, quick and reliable service
Melbourne Sibblies,PE
Excellent staff, polite , helpful , extremely satisfied with my F150, would not hesitate to return to Hempstead Ford.
Michael McMahon
I am a CPA with my own program for calculating lease payments… it’s easy for car dealers to quote a low monthly payment and make a killing on a lease if you don’t know what goes into the payments. I did all my research online first… finding out the residual value and money factor/interest rate, along with the price that a typical buyer would expect to pay for the car. My wife and I then went to Hempstead Lincoln with my laptop in hand looking for a good deal on a Navigator. We met with Suzanne and I broke out the laptop. She confirmed the residual and money factor that I was using, then proceeded to give me a price for the vehicle that was better than I expected… No negotiation necessary! A first for me, and I’ve leased well over a dozen cars over the years. On top of that, Suzanne explained the services that you get by leasing a vehicle from Hempstead Lincoln… concierge pickup and drop off of your vehicle when it needs servicing, free car washes, free detailing every 6 months (and probably some others that I’m forgetting). Overall, it was the best experience I’ve ever had leasing a vehicle.
Deborah McLam
I wanted a 2017 MKC Reserve with reasonably low mileage, I found my dream car at two other Lincoln dealerships, but both wanted to charge additional finance fee of 1000 over listed price. I was paying cash. Luckily I found Hempstead Lincoln and JC in the preowned division. Right from the start JC was up front about pricing and the car I wanted. Unfortunately the car I wanted had a hold by another client. JC promised to keep looking for me. Two days later JC called to say the other client did not take the car. 3 days later I drove off in the car I wanted. JC is the best
justshante s
This was absolutely the best experience I’ve ever had purchasing a car. The staff was professional, prompt, courteous. I have never met a sales rep who is knowledgeable about EVERY feature of all makes of their brand. I was starting to think that he owned one himself. Evan reached out to me throughout the process. He was proactive in that when the finance person asked for documentation, Evan had pre-collected and submitted it. If anyone asks me about purchasing, I’m sending them there. And ask for Evan Bouchard. Trust me. You won’t be disappointed.
Tommy Thompson
Hempstead Ford Lincoln is a professional service organization of the highest quality. They provide experience service technician and I find the entire team that service my automobiles to be reliable. I recommend Hempstead Ford Lincoln for quality service. 5/5 stars.
Michael Lewis
Very good 👍
Yesenia lpz
Great location for service, very friendly. Had a bit of miscommunication but nothing that would prevent a 5 star rating. I’ve tried other locations in nassau county before and by far this is the best!!
Braulio Cuevas
My 2019 transit has been there 3 times in one week for no AC they keep claiming they fixed it.. worst time for this.. Hot out!!
Pete Conaty
Great sales man JC Crescenzo, second vehicle I bought from him. But because of the Covit still on, JC could not sit in the truck with me. Still learning all the details, basically I have to learn all myself. Other than that I totally understand, I just love the F150 Lariat. Hempstead Ford is a beautiful place. I already have had dealings with the shop with first car. Absolutely no complaints at all. I’m very pleased with everyone and everything at Hempstead Ford.
Madeline
Just leased a 2020 Escape. Whimps is the BEST sales guy. He’s nice but most importantly he remembers your name. He actually cares about you as a person & not a dollar sign. My sister leased through him too. When her lease was ending, October 2019, he called her & told her that he had her new lease ready for her. Needless to say, she rolled right into it. If you are looking to buy or lease, Whimps is your guy!! Love him!!
bee emerg
Took my truck in for a re-call . Work was done in a timely manner . No complaints
Miles Brandon
I have had 2 interaction with the service department, and was disappointed both times. First time they had very little knowledge of the parts involved in a repair to the extend of calling me back 2 weeks after the work was done to tell me the part they said was not available, WAS. Second time when gathering information for a repair, they contradicted the Lincoln owners manual and also Lincoln’s customers service. Having been to many Lincoln dealerships up and down the east coast this is the worst dealership I have ever been to. To me it seems being a Lincoln dealer is an afterthought for them.
old Guy
Disgusting experience and atrocious customer service. I brought my vehicle in for a routine oil change and had a scheduled appointment. Upon receiving my vehicle and shortly after leaving the site I found a long scratch across the grill as a result of the mechanic attempting to open the hood. I called the service dept immediately and left messages and no one answered nor returned my call. I called Mr Drew and Maria the service manager. I had to return to the site with my vehicle and was told I had to return for a scheduled appt to fix the scratch. I bought my vehicle from this dealership and will not purchase a vehicle in the future due to their poorly operated service department
Ramesh Brijmohan
Couldn’t get the job done that day. Have another appointment.
Amelia Harrison
Excellent service visit for inspection renewal. No issues. Called to let me know that I needed new wipers and away I went! Cost me a total of $21.75. Thank you, Hempstead Ford Lincoln!
Mehmet Sengulen
Stan and the team at Hempstead Ford were first class. Thanks for a very smooth and satisfying transaction.
Mark Thomas
Customer service is usually on point, had a few issues but they definitely try to resolve all of them even if they went above and beyond what was expected of them, I truly recommend them and if you have a Lincoln and dont have the concierge, I suggest you get it! It’s another tool to assist in getting things resolved. Love my Hempstead Ford!!
Patrick Vatel
Booking an appointment on line was almost impossible & it took me two days just to get some one one the phone to book an appointment. The service was was very good
Steve Reid
It was a pleasure working with John Berto, who always treats us like family and makes the process of leasing or buying a car at Hempstead Ford easy and enjoyable. John goes the extra mile to make sure we get a good deal and all of our questions are answered. He is very knowledgeable about all the vehicles and helps us choose the right one for our family. We have been shopping at Hempstead Ford for three or four years now. We don’t plan on ever going anywhere else but here for our cars.
David Yu
Dennis was a terrific salesperson. No Pressure and made the experience which I normally abhor delightful.
Richie Carroll
Had my car in for service. Nancy was GREAT Got me in and out in no time
Peter Trimarchi
Karen and John were excellent. A team that cares! Communication was amazing as I knew everything that was happening with my truck. Had a great experience working with them.
Ioan Oncioiu
For 20 years I am buying and servicing my cars at Hempstead Ford – Lincoln. Their exceptionally skilled teams at both Sales and Service Departments keep me coming back to this Dealership for so many years. My recent experience with their Service Department was at the same level as always: excellent. Starting with Oliver Czavar (service director), Adrian Tangnian (service advisor) and Deo (technician) they were all very helpful, knowledgeable and efficient. I am very satisfied.
Frank Adamo
Total pleasure, easiest most pleasurable car buying experience. Dimitri and Carter are the best of the best in the business. They make it happen there and treat you like royalty from start to finish. See you soon for another!!!
Andrew
Terrible experience. Paid registration fees, but dealer never helped me get it done. Temporary registration expired and now I can’t drive my car on the road legally. They won’t help me get a replacement. Disappointing service.
Frankie Megna
I worked with Evan and he was great. He was extremely knowledgeable about the vehicle and explained everything which in my previous experiences at other dealerships I usually knew more than the salesperson (that wasn’t the case here). I had a unique situation and he handled it with white gloves and made sure he did everything possible to assist. He expedited everything in order to assist me and even stayed later to make sure everything was completed as expected and met my needs. He has made me a client for life. Keep up the great work.
Miriam Brockenberry
“I brought my car in at least three times for the “”Check Engine”” light. Though my car is almost 20 years old, I was treated as if my car was brand new. I never felt as if I was wasting their time. Charlie was very attentive, friendly, diligent, and accommodating. Persistence paid off and the problem was solved! No more “”Check Engine”” light! I am truly thankful for the services at Hempstead Ford and Lincoln.”
Paul Li
Tower Ford was in my neighborhood but they were out of business recently. They did refer us to this dealership. I’m happy that I made the right decision coming here. Their facility is impeccable and capable of handling big jobs. Staff are friendly. The best thing is that when I got off the car, I was greeted by Adrian, the best service advisor I had at Tower Ford. What a relief! They took good care of my Explorer. Two repairs, one big one small. Adrian was very honest. The big repair cost more but not covered. Adrian did try and get me a good discount. The small one was covered and free. The facility is a bit far from my home but I’m glad that I just found another reliable dealership to service my Ford. A+
Joseph Longo
Great Service as always if something is not right they make it right Just tell someone I had my ford 450 motor home in for Inspection and Oil & filter change based on the mileage I was told I did not need an oil change at this time They did the inspection, honesty, that makes a great Dealership Thanks Joe Longo
susan smith
“We bought a used truck. There was a small chip damage to the windshield and a broken stone guard on the front hood which they promised to fix prior to pick up. The ordered stone guard was taken care of ( we had to install as it was after market – they purchased it). On the day of pick up, we were told the chip had been sealed by their “”glass guy””. We were not happy with the repair, but foolishly took the truck anyway. We were promised a repair at home the next day, then the next week, then they stopped answering our phone calls and emails when we called to see when the repair would be arranged. Poor customer service. Once you are out the door, that’s it!”
Barbara G
I took my Ford Edge in for an inspection to Hempstead Ford Lincoln. The service was 5 star: I was seen at exactly my appointment time, my needs were reviewed and the job done in a timely fashion. The service rep was friendly, attentive, and respected my time…but this is nothing new..This dealership and service department has been consistently good over the years
jim trofa
Excellent service, I just purchased a 2020 Ford Mustang GT, my salesman John Berto I highly recommend, John knows how to make things happen,and for me he made it work.Im very satisfied with my purchase. The financial department Mike belcastro made the process easy to understand,explained and answered all my questions.I would highly recommend Hempstead ford and ask for John Berto…👍👍…Thank you..Jim Trofa
John Pouymari
The service I received was great from Maria the manager to Andres who kept me aware of the work being done on my car
Tammy Torres
Stanley Peddle was our salesperson, and he really made the process of purchasing our Ford Transit so easy.
Carlos Espinoza
got very good deal on 2018 f150
Richie Kajetanowicz
John Tault is great salesman and took care of everything we asked for I would recommend this dealership and salesman to anyone
Stanley Carter
In a few words, my experience has been most satisfying. Hempstead Ford continues to be very professional and efficient with servicing my vehicle …Thanks so much…S. Carter
john schoenberg
HEMPSTEAD FORD DID A GREAT JOB!! The car was taken care of. The entire staff goes above & beyond!! October 19, 2020 My 2016 FORD ESCAPE: WAS due for service. I brought it in, The service dept fixed my car. I have an extended warranty FOOD TOOK CARE of EVERYTHING!- EVERY PERSON -went ABOVE & BEYOND!!!!
Ronnie Spruill
I had taking my car to ford it to be repaired upon receiving my car I had to take it back several days later because I was still having a problem with the vehicle the Tech and the representative was very helpful in correcting the situation and also the management staff was very helpful I’m very happy with the end results
Richard Spector
“This started off a little rocky but the dealership did a great job of educating me about what happens when you see the “”computer not ready”” light. I was really concerned this would drag on, especially since I had driven the car an extra 60 miles. However, I didn’t bring it back to the shop that day. I was going to Peekskill and they thought it would be a good idea for me to bring the car in directly after driving it home. That apparently did put enough mileage (at a fast speed) to have the car cycle renew itself. I did receive great attention from Maria and Charlie as well. When he gave me the “”thumbs up”” that the car could pass inspection, he looked sincerely happy. I appreciated that a lot. I am not great with technology but Hempstead Ford made this as painless as possible.”
Anthony DeSanti
Excellent customer service …will definitely return in 5k!
Christopher Lee Thomas
Ford Motor Company offered me a free warranty coverage to replace a clutch part so I went to Hempstead Ford. John Lydon was extremely helpful through the process from when I first walked in, he mentioned that they will order the part and get back to me. This took a while (a few weeks), but I was patient. Once the parts arrived, John texted me, set up an appointment, gave me a really nice loaner and completed the work in just a few days over the busy Christmas holidays. Even after the work was done, I had questions that I left as a voicemail to John and he immediately returned my call and was very helpful in every way. Many thanks John, many thanks Hempstead Ford. I would definitely recommend this dealership based on customer service.
george sarigiannidis
My 4th car from Hempstead Ford . Professional ppl good service Im always nervous sign papers ,but let me tell you John Told makes it easy the whole process was a breeze . Thank you John thank you Hempstead Ford
pamela green
Thank you Karen Wunderlich for a wonderful service experience!
Diane Restrepo
Hempstead Ford has been a pleasure to work with these past 4 years. I appreciate all the help I have received from the staff members. When ever I have an issue with my car they are friendly and willing to help me problem solve. Thank you for all your help!
David Barbieri
My valet service on my Lincoln MKX was handed on a timely and professional manner. Very easy and convenient. I highly recommend Hempstead Ford/Lincoln
William Andrade
I work there
J T
Karen in Service was great as usual . Hempstead Service is the best around and also one of the reasons I buy my cars from Hempstead
Donna Biglin
Great place to buy a car
rick roseman
Excellent service and very efficient. Would highly recommend
Xavier Rodriguez
Fantastic service and attention.
V J
I read the reviews online about the dealership before I decided to go and browse for a vehicle. Hempstead Ford is more than 5 stars. I do not have any complaints. They do not pressure you into buying or leasing a vehicle. They work with you and give you the best deal. Evan Boucaud was very professional, helpful, polite, and knowledgeable. Any questions I had he answered. I told him what I was looking for in a vehicle and he suggested the better vehicle for me. I test drove the vehicle and liked it. Now I’m the happy owner of a Lincoln Aviator. He even picked me up from the LIRR train station. He even called me as a courtesy after I have had my vehicle. Thank you Evan and Hempstead Ford Lincoln
cynthia deutsch
Staff were very friendly and courteous. And we got a great deal!
Treigh Washington
My experience was amazing. Dowdell Carter helped me out in every way and made the purchase smooth and seamless.
Len Bilello
Dealership is great. Dennis Cullen is a fantastic sales person.
Anthony Loicano
John Miola is the BEST! He took care of everything to make sure the needs of my family and myself were met. Highly recommend John @ hempstead ford
KGTI Rivera
I bought my vehicle from this dealership and even financed with them. I’m happy with the purchase but will never purchase another vehicle from this dealership solely due to the poor experiences from the service department. My vehicle has been scratched and flooded due to the window being left open in the lot all during routine oil change services, Each time has been worse than the last. Between long wait times, damages due to carelessness and the unprofessional, dismissive customer service by Maria Almeida the service manager I choose to take my business elsewhere.
Julia Mascia
Hempstead Ford is the only dealer I would do business. Karen and Frank went above and beyond setting me up with a new car lease. I have been doing business with them since 2011 and Karen always gets me into the car that is suitable for me. I would not go anywhere else and would definitely recommend Hempstead Ford to everyone.
Susan Raner
Completely satisfied with the Service Dept. Charlie was sooo nice and kept me informed. Appointment took less time than estimated. I am a repeat customer and only because of the quality of service
Deborah Reeder
I was very pleased with the services I received here at Hempstead Ford. They not only resolved my issuse with my car they did some other neccessary services now my Ford Fusion feels like she is running brand new. Special Shout out to Adrian for all his Kindness
Wayne Witte
Karen Wunderlich was very nice and took great care of me
Brian B
I bought my Explorer at a different dealer than this one over a year ago. I called the Hempstead dealer which is now closest to my current home and they refused to take me. Conducting business under mobster rules!. I own 2 fords and have 2 kids entering the driving work very soon. Guess where i will NOT buy their cars from. Stay away from this dealer. How can the expect brand loyalty!
Matthew Boerleider
Got a better, more expensive version of the car I originally wanted at nearly the same exact monthly rate. Frank Romeo helped me out and is an excellent salesperson. Highly recommend him. Great experience overall.
Eric Spinner
The 25,000mi Service is comprised of mostly ‘check/inspect’ items- it is very high-priced. Many of these checks are visual, and can be done simultaneously. The cost structure needs to be adjusted to combine as many of these into smaller groups instead of considering them as individual flat rate labor time units. The cost could likely be reduced by 20-25%- much fairer to customers.
Andrew Nohilly
Hempstead Ford Lincoln are both helpful and professional. I used a different Ford dealership in the past and had a bad experience so I was skeptical to use this one. Once I walked in I was greeted right away and politely told where to go for what I was looking for. I then met with Stan who was very nice, professional and not pushy to buy something which is how I prefer a salesman to be. He also was relaxed and made a few jokes to make me feel more welcome. After running a few numbers with him I eventually picked a car and bought it. I had a great experience here and if anyone is looking to buy a ford I definitely recommend using Hempstead Ford. Lastly, if looking to buy a used car I would definitely ask for Stan Carmann.
Jimovany 69
Brought my 2018 Escape Titanium in for 3 issues. They gave me a loaner and had my car fixed in only one day. Picked up the car the next evening. Everything was fixed and I had an excellent experience from start to finish. Very happy with Hempstead Ford for many years now.
Serge Desvarieux
I had a great experience leasing my new Ford Fusion from Hempstead Ford. Everyone I dealt with were really friendly. I have to give a special mention to Dennis Cullen. This is my second lease with Dennis and he really is an exceptional salesman. He helped me find the right vehicle for my budget and really went out of his way to make this experience a smooth one. He’s definitely the person I’ll be going back to for my next lease and I highly recommend seeking him out when you visit Hempstead Ford.
Steven Guarneri
fluid experience from start to finish. Customer service was fantastic as well as the staff. Stress free experience, and highly recommended . Keep up the great work !!
John McFadden
Excellent service every time. This is a great dealership!
Matthew Badamo
always positive results at hempstead ford
Kevin Crump Mr.Crump
I was completely blown away by just pulling into the parking lot of this location- by its car wash and vacuum complementary service. I was directed by a sales person outside of the establishment of which door is the parts department. I entered the parts departments and was greeted by a sales person named Rob who beyond the expectations of customer service of finding me the parts & wasn’t irritated by my question but still friendly and smiled.which left me intrigued of the establishment excellence, excellent.. it was worth the drive
ronald Sokol
We have been a customer of Hempstead Ford Lincoln for over 20 years. Their service has always been excellent. Their sales representatives have always been great to work with. We have been Working with Dowdell Carter for years and he is one of there best. Dowdell did all the work for us after we picked out the car we wanted. Today we picked up our car. Even with the social distancing everything went very smoothly. We were in and out in know time. Thank you again Dowdell
Raymond Powers
I believe Fords service department and personnel is very conscientious and professional. They are very good. That said, I had a problem with the seat heater, drivers side and Ford confirmed the problem. My wife and I had signed up for an extended Warranty. Lo and behold Ford quietly changed the Warranty and no longer warranties the seat. Not happy. This is the third serious problem with my Ford Explorer. Ford did take care of both problems at their cost. This problem is not covered. This is The third Explorer I’ve had. I’m considering trading it in for a Honda. Thursday , noon, I received a call from Ford representative John , who followed up earlier on his own concerning the change in my warranty. He indicated that corporate Ford heard him out and agreed that the change was never transmitted to the dealerships. They found out when the problem was presented. Ford has agreed to stay with the original warranty and will fix the car for the agreed upon deductible. I have to withdraw my complaint above and thank John at Ford Hempstead and Corporate Ford. Thank you all.
Rosemary Maule
Brought my car to Ford, and was met by a hostess. She assigned me a service agent, Karen from Hempstead Ford. Karen was very professional, and made sure that my car would be ready in time for me to return to work. Karen came to me when my car was ready, went over the work order, and had Ford give me a car wash. Service was fast, and I was satisfied with the work, that the mechanic did. I have never had any issues with this dealetship, and I always look for Karen, or John when I go there. Very pleased with Hempstead Ford.
Noah Siegel
Pleasant service good selection
Richard A. Bradley
Prompt service! In and out as scheduled. Have been a customer since the 90’s and will continue as long as I own a Ford.
Raymond Watts
On June 17, 2020, our 18 year old son experienced true greed and rudeness for the first time in his life. Our son has worked for 2 years to save up for his dream car. We were excited to drive 2 hours and buy his dream car, however when we met Stan he was the most obnoxious, arrogant and egotistical poor excuse of a salesman and human being. We asked if we negotiate the price by only 1,000 so our son could have enough to pay for his insurance and all the plates, warranty, and paper work costs. Stan abruptly and rudely dismiss us and walked away. He no longer wanted to even reasonably speak to us. It is a shame that our son had to learn a lesson in what bad business is like. Our son will be happy to keep saving money and buy his car somewhere else but definitely not with Hempstead L.I Ford and even less from Stan. Never do business with them.
Frederick Lovell
Kudos to Stan Pebble. This is the second vehicle that has been purchased by me with Stan as the salesman. He is very knowledgeable and is always willing to assist. My new vehicle is fabulous and I will recommend Ford to anyone interested in purchasing any new or used vehicle.
J. C.
Very clean and efficient
major5966
Always very friendly, helpful and knowledgeable. Dealerships always cost more for service but i’ll happily more a bit more if i know i’m valued and i’ll get a job well done.
Zaire Mitchell
I was in at 9:10am and out by 12pm. Not bad for getting your car service for 3 replacements. Keep up the good work.
Laurito Cerna
Very professional and friendly service…Highly recommended it…
Anthony Pearl
I’ve been a long time customer of Hempstead Ford. I have never been disappointed. Dowdell Carter is the best; not only during the sale but whenever you need anything during the years after the sale. He is why my wife and I get all our cars there!!!!
Cameron Woods
Another visit with John Lydon from Hempstead Ford’s Service department a couldn’t ask for a better experience. John and his team are consistent, professional, and always get the job done!
Rob Nolan
I wish I could give them 10 stars!! John Talt and Hempstead Ford did an awesome job.I went to 4 other dealers and john was the only one that went out of his way to find me what I wanted.He also took care of all the up-fitting for me as well. Awesome place, I will absolutely recommend them
Wandy Williams
Great Dealership in my opinion.. Third Ford I’ve purchased from them. No nonsense buying…. in and out.
Antoinette Sacchetti
Getting into a new car should never be a stressful experience. Historically, that has been our unfortunate truth. Although I was reluctant to even consider FORD, being a long time Nissan loyalist, I took a look at my son’s request. The moment we walked into the showroom, it was evident that our buying experience was about to change. And, it did! As someone who is not easily impressed, the friendly, calm, and professional atmosphere quickly made a positive impression. Dimitri, our sales person was professional, personable, and patient from the very beginning. Dimitri calmly walked us through the process to secure two leased cars. He is the sole reason I have converted. No haggling, drama, or long hours needed. From the beginning to the end, everyone who was involved with the process was friendly and professional. I hope that I will be as happy with my new lease as I am with my experience at Hempstead Ford. Thank you! Thank you, Dimitri!
John Buck
Vehicle service is deplorable…had my “Exploder” 2x and was never fixed. Think long and hard before you decide if you want them working on your vehicle. 🙄😳
Eddie Orantes
“I brought the car in for an airbag recall (light was on in the dash), got a bunch more “”necessary services””, and when I got the car back the airbag light was still on in the dahboard. I thought it was just an oversight so let them know right away. They told me 1. even though they did replace the airbag, turning off the light was an additional service which I would have to pay for (~$250) and 2. No one (on a Saturday morning) was around who could do it, so even if I did pay, I’d have to leave the car an additional other day. Funny enough, I would have left dissatisfied and just gone to another dealership for the light, except they sent me 4 emails requesting this review. Here you go guys – thoroughly unsatisfied with your customer service.”
Kevin Murphy
Everyone at the dealership was friendly, helpful and courteous. Frank, our salesman, gave us all the information we needed to make the right choice on a new car. We are very pleased with Hempstead Ford.
Charles Scarlata
ALWAYS treated like family. We went to the dealership and was greyed by a masked Karen Hesdra. We were very excited to see here as we purchased our last Lincoln from here. We explained our needs and in 5 minutes we were test driving our soon to be New car. BIG Thank You Karen for the SUPER and GREAT experience. YOU will always be out go to person for cars
Henry Chiedozi
The car lost rpm on the high way as soon as it hits 36000 miles. Appearing on the dashboard “ high coolant temperature overheating “. Saw the recall codes , presented it to the dealership they refused it saying it only pertains to the cars assembled in Mexico. I paid for the diagnosis. Only to be told I need to pay for five more hours of diagnoses. The car starts but won’t move due to the problem which stops the car from moving until the temperature sensor is changed the the computer reset done. The sales representative not knowing what was wrong with the car told me “ the engine has to be changed” and it cost 7500. They don’t have a real mechanic there . They only care about their individual franchise sales and not about ford car users that ain’t their primary customers generally.
Kenneth OKeefe
Once again, I had the distinct pleasure of having Rick Roseman as my car sales representative. This guy is such a pro, I made the easy decision to bypass closer Ford dealers strictly to follow him at his new location. He’s honest, straightforward and just a pleasure to do business with. I had the added bonus of meeting and dealing with Michael Belcastro, the dealership business manager. What a pleasant surprise. No hard sell or pressure. Another straightforward , straight shooting professional who treats the customer as an adult. Thank you, Hempstead Ford, you have a new recurring customer.
Marc S
Brought my Edge in for service Greeted promptly, service consultant understood my problem and the issue was resolved quickly. Excellent customer service. Highly recommend.
Ashkan Rowshanrad
Great dealership and auto service.
Holistic Innovative
Amazing experience.
Jose Londono
Maria Almeida in the service Department is awesome!! I continue leasing vehicles from Hempstead ford due to the outstanding service I receive…. Cant imagine going anywhere else….
Gail Saer
I came in to get an inspection. I was asked if I would be interested in going over the alignment scan. I said yes, and it came up that I needed an alignment. I agreed to have it done. An hour and a half later I came back and car was ready, I was suppose to get a free car wash, which I had to let them know to bring it back and wash it. A half hour later I went to use my window washers and the tank was empty. ( Suppose to fill at the time of inspection). I called and asked to come back to get it filled and I also asked to go through the alignment screening again. It failed, and we did it again and it failed. I felt like I was scammed. They returned my money, But if I had not used my washer, I would have never gone back. This needs to be addressed and taken care of. Sorry, I will never send any of my friends to this dealership.
ann marie Duskiewicz
This was my first service and visit to the service department. I was asked what I was there for even though when they looked up my name they saw the service I requested. Getting the text the car was ready was nice. The car was ready when promised. The pick up was ok. I had no idea where to go, felt like I should have known especially when the service tech said you don’t come to me you go to the cashier. Maybe since we discussed that morning that this was my first service and first time at that dealer, he could have shown me where to go that morning. Girls at check out were not as friendly as I have experienced at other dealers. Once just stared into space, made no eye contact and looked like she did not want to be there. They washed my car. When I got in my car the mirrors settings had been touched, why? My side view mirrors had also been pushed in. It took me over 5 minutes to get my mirrors back to where they were before. Frustrating.
Joann Spague
They were fabulous!!! Karen was great. I really was very happy with my experience at Hempstead Ford. I will be bringing my Explorer there for all my maintenance and repairs. Thank you again for a terrific experience. Joann
Jason Dilthey
JC was an amazing salesman. Along with Mike in finance and Roy who gave us great appraisals on our trade ins. I would recommend Hempstead to anyone looking for ford or Lincoln. My car is a bit smaller but it is amazing. Nothing like a Lincoln.
Yolanda Glover
I was referred to Mr. Carter by a friend of a friend. I simply came into the dealership to inquire about terminating another Ford leased vehicle approximately 6-7 months before end of lease. I did not intend to take action during this visit. However, Mr. Carter’s attention and advice caused me to commit to lease a newer, better Escape than what I had. I also liked the personal attention from every member of the Ford staff and the showroom facilities are immaculate. I appreciated that. The only minor complaint I have is that after I collected the car a few days later, I had some questions about the vehicle and also to say that a burnt smell was coming from the car when it was turned off and called but I never received a call back. I had occasion to go into the dealership a few days later while I was in Garden City on another matter. Mr. Carter’s reply why my call wasn’t returned was that he has a new phone. Well, that may be the case, but I should think my phone number is a part of Dealership records. Lack of a return call could be perceived as once the sale/lease was made, a return call was not a priority any more. Other than that, Mr. Carter’s attention was what made me commit to a new vehicle at a higher monthly dollar output.
Terry Welch
Great place
Kristian Rhein DVM PC
Karen Wunderlich in service is amazing. She is organized, efficient polite and professional. she has been so helpful and she is the reason we come back!
Clifford Johnson
I have been bring my Lincoln LS and Ford Explorer to Hempstead Ford and Lincoln for service. For many years with the conference that they would do the right thing. They haven’t let me down yet. That’s why I brought my Mustang there to have it serviced by them. Kudos to the team at Hempstead Ford and Lincoln. Cliff
JOHN SARDONE
My experience with Hempstead Ford has been excellent! Would highly recommend!
1968moesha
Best dealership I have ever been too. Everyone was so polite and helpful. The place was so clean and nice to be in. The coffee is excellent!!!! Thomas Montagnino is by far one of the best! Salesmen we have ever had the pleasure of dealing with. My husband called him told him what he wanted made an apt we got there showed him the exact truck he asked for and more! Sat down did the numbers made the deal the best experience ever. We will continue to deal with this Ford dealer for years to come! Thank you Hempstead Ford for giving my husband his dream truck ☺️
Kelly Mccullah
Great customer customer Love Karen W. She’s AWESOME!!👏👏👏 I’m a truck girl love my truck. Thank you to the service department for doing a great job!
Peter Conroy
We love our Ford Edge. It came strongly recommended to us by many friends. Hempstead Ford was the right choice to purchase our Edge. The sales team is very accommodating and we cannot say enough about the fantastic Service department. We will definitely go to Hempstead for our next Ford. Pete C.
m morgan
Just leased a new 2019 Ford Explorer from them. My overall experience was very pleasant. I have been dealing with Hempstead FL since 2010 and I’ve never had a bad experience. Salesman John was extremely helpful, knowledgeable and friendly. I never once felt pressured to buy anything. Finance Michael was also very knowledgeable and very friendly. It’s a lot of papers to sign but he made the process as painless as possible. He\they are very thorough. Again I never felt pressured to buy anything, however I did purchase the rim\tire extra protection. The roads where I live are horrible and dangerous with numerous potholes. The extended warranty is a nice piece of mind. The vehicle itself is a joy to drive! I also felt like a got a good deal. I highly, highly recommend Hempstead Ford Lincoln! Again John and Michael are some of the best guys I ever brought a car from.
chiwale dasilva
Purchasing a brand new vehicle hot off the production line does come with a few quirks and such was the 2020 Aviator I purchased back in August 2019. And while these quirks were manufacturer related, I can say that LINCOLN Ford of Hempstead was on the forefront seeing these issues resolved. I do appreciate the work John and his team conducted to resolve my issues and I can say my vehicle is humming on nicely. Thanks LF of H!! Chiwale
Sean R
I purchased a Pre certified 2015 Lincoln MKC. Vehicle was in the shop from Dec. 9th thru mid January 2019 for 38 days for a transmission repair. The vehicle was returned for more transmission failures on March 2nd. It remained untouched by March 23rd, when the Hempstead dealer was locked down for CoVid 19. The vehicle was returned mid April. I believe that repair was over 45 days. I requested a factory rebuilt transmission replaced in the vehicle and not a repair of the components on site.I was refused the rebuilt transmission. a total of 83 days in the shop. This should have been repaired both times in a reasonable time frame of 10 days EACH. I can’t imagine purchasing a new Lincoln from Hempstead Lincoln. with this length of time to fix the transmission and a complete transmission should have been he recommended repair. I have no confidence in the vehicle at this time. Thank You
Richard lucchesi
I gave Ford of Hempstead a 5-star rating because of their hospitality they treated me very well they even came down on the price of the car their price was better than everybody else they beat them out totally I purchased a Ford focus ST black it’s gorgeous my son loves it he already put 25,000 miles on this car it’s a 2018 6 speed excellent little car I had a little issue with the car it was no big deal they took it fixed it with me there I recommend this place to anybody I’m retiring in another four more years and I’m going back to this place to buy my dream truck I can’t wait the people at Ford of Hempstead treated me like I was one of their own thank you
frank clarke
Very professional staff. Jesse was exceptional!
harjit singh parihar
Best so far very timely manner no extra push for any repair my kind of place. Thanks
Martha Sarne
Everyone at Hempstead Ford were extremely helpful & nice! My appointment smoothly & quickly! I’ve actually never had such a pleasant experience in any other dealership! I’d definitely recommend them to anyone! Very satisfied customer!!!!!!!!
Frank Billanti
Amazing cars featured at Hempstead Lincoln! I bought the 2019 Nautilus and am overwhelmed with its luxury and technical features. The staff there at Hempstead’s dealership were so professional and very easy to work with to make a decision. The service staff at Hempstead Lincoln was very professional and courteous at my first service visit. I plan to keep my Nautilus in top shape and this staff will help me do just that! I would give this dealership 6 stars if i could!
Donald DePol Sr
This was a pleasant experience the sales and financial personnel explained all required documents prior to signing. I would recommend Hempstead Ford to anyone needing a vehicle. Only problem was I the Hubsand. I let my wife talk me into the model car because of pricing and our budget. We should have procured the next model which was larger for a family of five(5) the Edge to me is small.a Again the personnel not at fault it was the buyer make sure you examine all models to ensure you have procured the vehicle wanted.!!!!!
Michael Greco
Service and Staff are amazing. Kept their promise, stated they would have us out in 2 1/2 hours or less! Sure enough out in 1 1/2, fair honest prices, everything explained, it was even relaxing sitting in the waiting room. Keep up the good work.
ANTHONY CORSINO
There giving me the Brush off.
Arlene Buraczynski
Re Hempstead Ford Lincoln Excellent service and very professional team! I want to especially compliment JOHN LYDON (4344) for meticulously servicing my car and alerting me of a fuel tank recall I did not know about. The spection was done and there was no problem found. I would definitely refer people to this dealership and to ask for John LYDON for any servicing issues. Very satisfied customer!! Arlene B.
Linda zabala
Worst place ….never coming back !!!! They overcharged even tho we have extended warranty!👎
Juan Sanchez
This would be my 4th time at this location. And every visit has been the same. 5 star service from the moment you pull your car up to the moment you get your car back. Highly recommend this location.
Robert Conaghan
Thank you Karen for your help for the repairs on my Vehicle
G Goldenback
Charlie D. was thorough and professional in making sure that my Taurus was serviced properly and also in explaining what I needed to look for if a similar problem occurred due to normal usage. Front desk reception staff was also respectful and efficient.
Patrick Devlin
I haven’t had much opportunity to drive my new MKZ because of the pandemic, but it looks damn good in my driveway!
Mihai Papadopol
Great, fast and safe service.
Gabriel Raymond
The service was great. The Hemstead team is very friendly.they do their best to meet the client’s need.
Katie Heenan-Kane
I recently purchased a 2020 Ford Explorer Limited. I love it! Lowell Foreman was the salesman and he was extremely professional, knowledgeable and friendly. He made my experience a pleasurable one! Thanks Lowell!
Karen Kolb
Leasing my Ford Escape was a surprisingly pleasant experience. No tough sell or pressure. We dealt with Tony Balsamo, who was very patient , listened and answered all of our questions and concerns. Same with Addie, who completed the finance side of the deal. Very pleased with the whole experience. Now I just hope the entire leasing term and maintenance aspect are as pleasant. 3/25/21 Just had my 10,000 mile car service, quick and easy with an added car wash. 👍👍
Risa Monroe
It is always a pleasure dealing with the professional staff at Hempstead Ford Lincoln. I am extremely pleased with my purchase and the focus on detail when I bring my car in for service. They have made me a Lincoln car owner for life!
Kim Ann
Ask for Evan! As my Sales Specialist, he provided a calm, professional, personal buying experience, UNlike any previous car buying experience I’ve had before. Thank you Evan for your patience with all of my questions, doubts, test drives, and changing my mind AND for making this as painless as possible! Loving the MKZ I bought today.
Barry Caputo
Dealt with Karen in Customer Service and Dennis in Service as the Tech. What patience and attention to detail! Every step of the process they were helpful and courteous. Highly recommend working with them. They were determined to get my issues resolved and did.
Simone Sarcona
Paid for a oil service which included a tire rotation. My tires weren’t rotated. I also wasn’t able to arrange for transportation from Hempstead LIRR station as I arrived after 4:30. It would have been nice to get a heads up either in the morning when they dropped me off, or in the afternoon when they called to let me know my car was ready.
Bob Ilasi
We have been leasing here for a while probably between us we have leased 11 -12 cars. great service department and sales department
Phyllis Calistro
I’ve been leasing Ford Explorers here for at least 10 years thru Mike Paturzo. He’s very good and makes the whole process very easy. Most of it is done via email before we even get there. We have also brought our Explorers back there for repairs and found them very easy to deal with on that issue as well.
Douglas Chisolm
Hempstead Ford Lincoln Service Department is Top among their Competitors. Very Accommodating and I cannot express more the expertise of Mr. Charles Durante my Service adviser. Mr Durante his colleagues and service People all Deserve a Standing Ovation !
Richard Batta
Brought my F150 in for some recalls and warranty work. The jobs took longer than expected but Charlie (my service writer) kept me informed through the process. I never needed to call and check, they called like they said they would. Everything was completed to my satisfaction. Other than the wait for parts my experience was excellent.
RONALD WEISMANN
It was easy to make an appointment for an oil change and a tire rotation. The staff is friendly and knowledgeable. There’s a relaxed, comfortable waiting area. Glad I had my service done here.
Demetrios Demetrakis
The facility is immaculate, clean and very customer oriented. The salesmen do what ever they can to answer your questions honestly and correctly to the point. There is no high pressure hustle to get you committed, they just want you to feel relaxed & confident of your decision. I would not ever think of going anywhere else where the salesmen pressure you to make a decision on the spot, I have been to them & walked out. If you are looking for a reputable & honest dealer then Hempstead Lincoln Ford is your one & only choice !This was my second time back and will make it again in the future. John Berto & the whole staff were all gentlemen; considerate of you the customer, in my book that means everything!.
Nanny Baxt
The staff and technicians where outstanding.
Richard Zarrilli
Excellent Service Staff!! This was my first visit to Hempstead Ford Service after my purchase. Melissa was very friendly and helpful during my visit and all service was performed as requested. They even gave me a shuttle ride to meeting I had nearby!
Anthony Pipitone
Charlie was exceptional as always. Thank You Hempstead Ford
josh Raz
This place is a joke. They have a 6 month wait for a 10 minute oil change.
loretta gasc
EXCELLENT service! I thought my 115,000 mile Ford FusionI was driving like a brand new car!
Anne Ganzer
Great experience. Service was so fast -In and out so quickly and they even washed my car.
Ken Edwsrds
the best service you can get anywhere professional courteous very comfortable waiting Room
Benjamin Coleman
Great Service and comfortable waiting area. Thank you, Karen for treating me so well!
Joe D’
My experience at Hempstead Ford is always great. The Service Advisors are always courteous and professional. The staff is organized and the shop is well run. Joe
Loseca Austral
Maleak Jones was an awesome salesman. He was extremely knowledgeable about the car & its features- compared to other car salesmen who were shameful. Maleak was courteous & kind throughout the process & not pushy. I’m loving my Lincoln MKC!!
Althea Denegall
The Service Manager was very. attentive in ensuring my car was properly serviced. The wait time was timely. Overall it was a pleasant experience although a bit pricey!
Steve Zornberg
Been dealing with Hempstead Ford / Lincoln for a lot of years. Had 2 Trucks that needed recalls completed. Service Advisor Adrian T was great.
Wanda Jones
I really appreciate the customer service of Hempstead Ford Lincoln. I am always treated with the utmost respect and professional decorum. Thank you!
Lester Resurreccion
Been a member of Hempstead Ford family for almost six years. Their Service Department is second to none. The quality of their work is impeccable. If you haven’t been here, I would highly recommend Mr. John Lydon.
Tracy Freeman
Absolutely love the service and care that I received. Always a pleasure to go there. Comfortable waiting area, very friendly personnel, clean and we’ll kept restrooms. Overall experience excellent….
Kenneth Conrade
The service Representative, Juan Toro, was very professional and clear. I waited for my vehicle and he provided timely updates and clear explanations of the work being done. All repairs and service were done in a timely fashion and I was able to use one of the table sin the waiting area to accomplish a lot of personal work. Excellent experience!
Daniel Martins
Had a leaky transmission, has repaired in one day, I also was provided with a loaner vehicle. Very satisfied with their service
Xochil Kruk
Great service, friendly staff. Clean and quiet waiting area.
Joanne Marcoccia
We have known the Lincoln Dealership Manager, Doug, for a number of years, back to the days when he was a salesman. Doug has always given us smart advice and caring customer service with genuine sincerity. He is responsible for our moving to leasing rather than purchasing as well as being a repeat custome. Thank you, Doug. We purchased the 2020 Lincoln MKZ and we enjoy driving it every day. Our salesman, Dan Locicero, was courteous, very patient (as he awaited my color choices) and thoroughly explained all the features of the MKZ as he took us for our test drive. In all, our experience with Hempstead Lincoln was one we will gladly repeat as well as tor refer the dealership to family and friends.
Lorraine Seeger
Safe and fast
james b
All good
Maureen Smith
Karen W in the service department deserves 5 stars for the way she handles her clients. I would definitely go back to Hempstead Ford Lincoln for service. Thank You Maureen
Jennifer Olivella
Excellent sales team very attentive & helpful. Made my purchase seamless. Consummate professionals. My second purchase at this dealership. Would recommend highly!
Michael Christopher
Professionalism, friendliness, courtesy topped off with smiles. That sums up my experience with the great individuals at Hempstead Ford Lincoln. The fact that I share the same initials as my service advisor helps too!!
Cabrico Reyes
They are always very polite and thorough with checking your vehicle. They get to your car promptly
John Carattini
Hempstead Ford is a great dealership. They will walk you through the process of buying a car with no gimmicks. My salesman, Mr. John Berto, will make suggestions to you to fit your budget but not in a pushy sense. The final decision is yours. Their service department is top notch too! They will listen to your concerns and set out to do the best to correct any problems that you might have with your vehicle. This is my second purchase at Hempstead Ford (purchased new 2011 Focus) with the same salesman and service crew. It must tell you something if the same personnel are there almost 10 years later. I would go back.
RON KASLOW
One of the best new car buying experience I’ve had in a long time. Ernesto Santana was very helpful researched the car I wanted for a couple of days then gave me a call to come down. The car and the price was exactly what I wanted. I couldn’t have asked for a better experience buying a new car.
robert dulisse
I was very satisfied with my Service Advisor, Karen. She was very knowledgeable and courteous. She had called when the car was finished and that the valet service would be bringing my car back.
mbennett
After taking the car in for an airbag recall (passenger side), the technician tested my car’s wheel alignment. Not something I wanted to pay for. Good thing I called around 2:00. I went to pick up my car, get gas for the loaner, I get into my car and bring it back home. I went to try to use my phone hands free (Sync), I could not use it. I called Hempstead Ford back, the service dept. told me to come back immediately. Technician fixed it. What a waste of time. I will be using Mavis from now on. I had really good service when John was at Hempstead Ford. The service dept. is not as good as it was previously, what a shame.
Nigel Darby
This is why picked up this new baby
emely pagan
Hempstead Ford has consistently provided prompt, courteous service, whether it was sales, setting appointments or providing the maintenance of the car. They are open about all needed services and the prices are fair.The waiting room is clean and comfortable with coffee and tea for the customer. I have and will continue to refer people to Hempstead Ford.
Amanda Schmidt
Stan Peddle was great to work with and I love my car!
Stephen J. Schneider
Eric Martinez (salesperson) was fantastic! He made buying my certified pre-owned car easy and painless. The dealership is great and I drove my car off the lot within 24 hours of purchase! I am happy with my car and impressed with Eric and the people at Hempstead Ford!
the zookeeper
After the problem was found, A/C still working perfectly.
Bernice Turner
Karen is an exemplary service agent! Throughly appreciate her candid attitude. Although I spent more than I anticipated, she made it less painful ☺🤗🌹 Of course the free car wash is a plus! Everyone is friendly and courteous! This is good for a World in Crisis!
Susan J. Hermer
John Berto is an excellent salesman. He completely took care of me and showed me how everything works in my new car. Bob Jackson assisted me with signing the paperwork and was very attentive to my needs. The dealership itself is beautiful and everyone is friendly. This is the second time I am leasing from this dealership and I felt like I got my money’s worth. I will come back when my lease expires.
frank roma
The process of buying my 2018 Ford Explorer was OK. The worst part of my experience was sitting in the car trying to figure out how to use the navigation and all that other fun stuff with the sales rep. While we were sitting in the car, the engine started smoking. As my pregnant wife and two year old daughter jumped out of the car in fear i knew this was bad. Keep in mind the car has 5 MILES ON IT! The car was overheating and coolant fluid was completely drained from the car. This is unheard of! I’m not looking for a hand out or any freebies. I didn’t want to imagine this happening to me or anyone else while their out on the road with their families . No one at the dealer wanted to take responsibility for this discrepancy on their part and said it was not their fault. I’m leaving this review for other people to know the dangers of this dealership. This was a brand new car that shouldn’t have happened especially when my whole family was in the car. This is the last time I’ll buy a car from this dealership or any Ford deanship. If I could post any photos to prove to you how bad it was i would.
LeJuine Boone
Pleasant, friendly service.
David Pecoraro
I leased TWO Ford Escapes because of Hempstead Ford’s fine service department. Their maintainance of my Taurus SOLD those trucks. After trying unsuccessfully to get decent warranty service at another Ford dealer (in Lynbrook) I found Hempstead. Their staff wants to make sure all your needs are met. Their service area is roomy, clean, well lit, comfortable. They have great WIFI and a charging station. They also have fresh free coffee (regular & decaf). Ms. Almeda runs a great department! They also give you a free car wash with any service! And our 2018 Escapes are perfect. Great to look at and easy to park. They have massive headroom (a requirement), a great view of the road, plenty of storage, and the heated seats are so soothing. Tony Balsamo also gets credit for making leasing as easy as possible.
Gene Molteni
John was prompt and very helpful in diagnosing the problem with car. Service cost was within budget.
Brian Mudzinski
Great service. Salesman was great and very accommodating. Couldn’t have asked for a better or easier experience. Thanks for an awesome truck!
Shadow Warrior
Hempstead Ford always does a good job. They are reliable and honest.I took my car to have my brakes checked. It turned out my brakes were fine and Hempstead Ford did not charge me to have my brakes inspected..
Andy Rios
Ms. Richards at the service department is very attentive and answered all my concerns about my F-150. My vehicle was ready in a timely manner.
Yiota B
Tony Balsamo was very helpful. He leased us our car 3 years ago and leased us this new one as well. He was very patient and went through a lot of options with us.
brian sallie
I had a great experience in leasing a Lincoln MKC. Salesman EVAN BOUCAUD was very good, polite, and courteous. I wood definitely lease a car again from Hempstead Ford Lincoln which had the best deal .
Kevin M
Excellent service
Laurie Lat
I was very satisfied with my service at Ford in Hempstead. They even noticed that I needed my inspection done. I told them to do it and guess what? It was free because I bought the car there! They are very pleasant and fast. I’m staying with Ford!
Richard Sugden
This was our first time at Homestead. We made the appointment online for a regular service. Making the online appointment went smoothly, but when we arrived no one at the dealership seemed to have it on their list. But they took us anyways. After the service was done they did not give us a printed report card, giving us the excuse that the printer was jammed. They provided a car wash.
John Dover
John Lydon took great care of us and our F-150 Raptor. Thanks a lot!
Sriracha Papi
Great service department and the showroom is really cool, a lot of unique vehicles
Scott Vanaski
Tony was great to work with, made my car buying/leasing experience as painless as possible and thoughtfully followed up after my purchase to address any questions/concerns.
Charlie Kuschel
This place is the best. In & out service dept. Sales team is wonderful. Been a repeat customer for 15 years and have never been disappointed
Frank Zic
Whimps is the best!!! Have bought 3 F-150s from him and he will never steer you wrong! I’ll be back in 3 years!! Highly recommend!!
albert torres
Friendly staff, rules of social distancing in place, reasonable waiting time.
Kasey Ziff
My car was serviced quickly and courteously. I had a problem with my car battery and they assessed and fixed the issue, performed a routine service check (oil change, brake check, tire rotation, etc), and changed my rear brakes all within two hours, while I waited in their comfortable customer waiting lounge!
Carole James
I had an oil change for on March 8th and I was in and out in no time. Their waiting room is comfortable, allows for the charging of your phones and there is even a private room if you need to do work on your laptop or have a conference call with your staff. The best thing however is their staff. They are incredible polite and they do their best to remedy your car issues in record time. This is my second Lincoln and I’ll probably buy a third!
Robert Kaufman
I love Hempstead Ford Lincoln. Karen sold me my beautiful 2018 MKC. Karen was wonderful. I highly recommend her as the go to salesperson. The entire staff is great. The Service Department is outstanding. I love Juan is an outstanding service representative who has gone out of his way to assist me with any and all issues. Alex who is a wonderful salesman who cares for customer satisfaction, has assisted me with many questions regarding my car. Thank you Hempstead Lincoln. Great service staff! Great service!
Darlene Mille
JC is a wonderful salesman. This is the second time we have dealt with him and he is the consummate professional. We are so happy with our F-150 Raptor. We will recommend Hempstead Ford sales and service to any prospective customers
HESKETH REID
Very understanding and accommodating.
Allan Marchica
Purchase of vehicle was excellent. Frank was great in working out best deal and best options for leased Ford Escape
Mindy Bayarsky
Great sales experience and overall a nice dealership to do business with. We love our new Lincoln Continental.
Patricia Curtin
We got a good deal on a new Explorer from Frank. He was great to work with. The dealership is clean and friendly. Very happy.
Patrick Hample
Very professional, personable.
Russell C. Burcheri
“This was our third transaction with Hempstead Ford Lincoln, and with Frank Romeo in particular. We have found the dealership to be responsive, available, fair, and honest with us. Frank is an exemplary sales person and representative of Hempstead Ford Lincoln. He worked with us to give us the best possible service, and the best possible pricing terms. Our most recent experience involved us buying out (early) the lease on our Edge, and at the same time trading in our Toyota Camry (for which we received a very fair offer as a trade-in), and then leasing an Escape. Our daughter will likely be in the market for a vehicle within a year, and we will absolutely do business with Hempstead Ford Lincoln and with Frank Romeo. As for Ford in general, we are now back to being a Ford Family. 100%. P.S. Frank: Thanks for the complimentary detailing which we will take care of this Saturday, so that the Edge looks brand new and maybe even will have that “”new car aroma”” once again, As for the Escape, we are very very pleased.”
Anmol Kumar
One of the nicer dealerships I would say.
Alvin Wasserman
My son brought my car in for service on 2/15/19. He requested tire rotation and was told it could not be done because “all lug nuts are swollen and must be replaced”. This was noted on the invoice. The service adviser, Michelle, said it is a common problem and recommended we call Ford Motor Customer Service to ask them to issue a voucher to replace the lug nuts. Michelle conveniently provided Ford’s telephone number. I called Ford Motor Company and was told that it is a normal wear item and they would not issue a voucher to replace it. I emphasized that this is a safety issue and we would not be able to change the tire in an emergency on the highway, or the rear brakes that needed to be replaced. I stated that Ford could be held responsible if someone were injured trying to change their tire. The Ford Motor Company customer service representative did not change their response that it is a normal wear item. I can understand one defective lug nut, but the Ford service department wrote on the invoice that all lug nuts (20) are swollen, and said it is a common problem they are experiencing when people bring their cars in for service. This sounds like it should be a recall item. I asked to speak to a supervisor at Ford Motor Company. I was told I would receive a call back. I received a call 2 days later. Hempstead Ford helped me with this problem and Ford Motor Company agreed to provide the lug nuts at no charge. Special thanks to Michelle in the Service Department for her help!
Henry Angermann
Top shelf service on my 2008 custom van. I have only used Ford dealerships. Very satisfied.
Nicholas DeBlasi Jr
This dealership was a pleasure to deal with. My salesman Tom & the sales manager John were extremely knowledgeable with the vehicles & guided me, understanding my needs. They gave me a great price, better than the 2 other dealerships that I went to.
Leslie LiDonnici
I was greeted promptly & cheerfully. I needed a loaner car in order to go to work, & it was provided. The service was performed perfectly & in a timely manner. I love Hempstead Ford Lincoln!
Thomas pepe
I had a terrible experience with Hemstead Ford service. I brought my Edge in for a 5000 mile service and repaint of three rims which i bought coverage for. After 2 weeks i was contacted that my vehicle was ready except for the rims…so it wasnt really ready. After another 2 weeks i was contacted again that the vehicle was ready so i went to pick it up. One of the rims was still not painted or the rim painting was done after they rotated my tires which means that they may have painted a rim that didnt need to be painted. I left the car there and another 3 weeks went by until they finally got it right….they ultimately had my car from November 4 until December 14th….a month and a half!!!!! Terrible…..
Amy Harrison
“I have had very good experiences with the two used cars that I bought through Stan Peddle. And John and Steve in the Service Department are wonderful. I recommend this dealership every chance I get; and the response is usually, “”Yes, I heard they are great.”” Keep up the exemplary service. Your customers appreciate it! Once again, a good service experience with Adrian 10/30/2019!”
Steven T
The dealership is always timely and delivers a clean vehicle after servicing.
William Hogan
Didn’t like the fact that I was left out on a string in the resolution of the refunding of my rental car fees. Receipts were turned in and I was told it would take up to 8 weeks for Ford to decide how much, if any, would be refunded. No loaner and I had to lay out the money for the rental
selma carballo
Very helpful staff, understanding and willing to make accommodations to benefit customer in whatever way possible, thank you!
Antonio D. Espejo
Great facility but so poor customer service. Also, I had a loooong wait time of 2 hours and a half (2: 30 minutes) for just oil change for a Mitsubishi Outlander. I never won’t back to this dealer.
Michael Croland
“My mom, Eileen, asked me to post this on her behalf: “”I was extremely pleased with the way I was treated at Hempstead Lincoln. Karen, the salesperson, is very knowledgeable about the product and has a pleasant personality. Doug, the manager, is fair and does not use pressure to make a deal. I highly recommend this dealership.”””
Stuart Philips
Good friendly service. Advisor follows up with customers.
Natalie Trezza
Great service!!! Everyone is extremely pleasant and very helpful! I would never take my car anywhere else! Shout out to Maria she is Awesome!!!
Peter Medina
Always receive great service at Hempstead Ford/Lincoln. Definitely recommend.
Ryszard Kopczynski
Very good service and professional people.
Kimberly Simmons
Although things did not work out as I had hoped, JC, my Salesman and the team at Hempstead Ford went above and beyond to rectify my situation. I highly recommend this dealership solely based on their integrity, honesty and willingness to satisfy their customers.
Clark Gillies
Hempstead Ford Lincoln is a great dealership I own a 2016 Ford Explorer and every time I have it serviced I am treated extremely well by all the staff and I always leave very satisfied, I would highly recommend them. Clark Gillies
Ken Fairben
I have purchased several new cars from this dealership. In all the years coming here, I can honestly say that I have always been treated professionally . I have found by bringing my cars here for service, there was never any concern about the quality of the service staff. I have been dealing with Karen in service and this lady knows cars! It has been a great relationship from our Mercury Sable. To my present Explorer and Escape. Highly recommend this dealership!
Richard Stiglic
Terrific people!
Emilio Sanchez
Our First new truck, Dimitri is the Best. Service and professionalism, couldn’t ask for a better experience.
Kenneth Gibe
The service department was ready for me to come in, and they received me quickly and completed the work timely. The service representative was very helpful in understanding what needed to be done and kept me informed.
Stacy-Ann Vickers
Courteous, friendly quick service
Jan Richardson
We had a very nice experience, very professional care, and got the car we were interested in. We are long time Ford people!
Jeff Froccaro
Just picked up my new Navigator ! Couldn’t be happier with the service I received from my salesman Evan Boucard. He was a pleasure to deal with from placing my order through delivery. He kept me up to date on and exceeded my expectations in every way. The day of delivery went smooth with Evan explaining the car perfectly and Mike Belcastro handling all the paperwork.
Stephanie Carter
Great service reps. Greeted with smile. Kept up to date about my vehicle. I stayed in waiting area but I didn’t have to wait long. Service Rep Mrs Fotune explained what was done to my vehicle. I was very satified. Thanks Hempstead Ford.
james mccabe
Very professional staff who listen to the customer and provide excellent care in getting you into the vehicle you want. Thank you. I will definitely come back for my next vehicle
Ingke Rickmers
Hempstead Ford always treats me right! My recent experience couldn’t have been better. Jesse and the service team did an excellent job on my Ford Focus. Thanks so much, Hempstead Ford!
Helen Winkowski
I had a very good experience at Hempstead Ford. Friendly people work there. I met with Charlie Durante who was very helpful. I was satisfied with the work that was done. I would recommend Hempstead Ford to all.
matthew burkhart
My battery was fine before I brought my car in and when I got in the next the next morning the batter was dead and wouldn’t take a charge
Alion Villalona
These guys are the best!!! From jc,to maria, Michael,mechanics and the guys in the parts department are all extremely patient and very helpful.. thank you all
Jaye Miller
Just went in for a routine maintenance and inspection. Service dealer was so nice. It did not take long, had a nice cup of tea, read and boom, all done, including a car wash. Simple.
Mrs. Holt
Simple oil change taking 3 hours and counting. No updates or communication from mechanics the whole time. Other customers have come and left, but I’m still here waiting. For an oil change. I could do it faster myself.
John Romano
See Big John, great person and Salesman. He’ll make you glad to went.
William mont
Mr. Lydon and his crew did a thorough job on my car. There needs to be more work, but it was figured out under Mr. Lydon and crew.
Ellis Pershay
I was greeted warmly and friendly and got the work done faster than I expected. And they washed my car I’m very happy with the service
Tony Pereira
After having a very negative experience from another Ford dealership closer to home, we happily leased our 2018 Expedition from Hempstead Ford. It was like night and day when it came to the customer service and overall experience. Meleak was very knowledgable, helpful and gave ZERO pressure when we were looking at the vehicle. He knew when to make himself available for questions and when to step away to let the truck speak for itself. It truly was a pleasurable car-shopping experience and I can’t say enough good things about the staff there. I can see why they’ve been successful for so many decades.
ted weiss
John should be the king of service writers. I had a problem with the display screen which eluded the computer technology that is supposed to detect and code the problem. John kept my vehicle until the problem was solved, supplied me with a great loaner vehicle, and kept me informed about the progress. Once the problem was pinpointed John expedited the repair. This is what dealer service should be. Thanks!
annette simpson
Nice people there is where I take my car always
Judith Seide
My car came back looking like new after the auto butler treatment. They even cleaned the inside, especially the windows. Service is so lovely at this dealership, which is why this is my fourth car here.
Salvatore Sutera
Was there because I dropped off a friend who was picking up his car. Nice showroom.
noja music
Great service as usual. Service rep Michele is the greatest. Wonderful personality dealing with customers. Veryknowledgeable, polite and helpful.
Joel Dollinger
The associate that checked me in was great. My problem is with the mechanics. Each problem I have has to be addressed 3,4,5 times before they correct it. This time its the trunk mechanism. Have brought it back for the third time and when I picked up the car the problem STILL EXISTED.
Coach Mel
Hempstead Ford has a very good, organized system with their service area. They have a representative that greets you and then assigns you to a service rep that will discuss with you personally what your service needs are. My representative was polite, professional and knew exactly how to get me in and out quickly. I needed an inspection and “The Works” package done on my 2017 Explorer and was no more than 2hr wait. Their waiting area has ample seating, tv, wi-fi and coffee/tea self service area. I recommend Hempstead Ford Service.
k c
Charlie and the ladies in the front staff are always welcoming and professional. I always feel confident in my vehicle after I get it serviced at Hempstead Ford Lincoln!
David Kurman
Frank Romeo Jr was an outstanding salesman. No games, up front and good transaction.
Liam Riddle
Staff was friendly and the service was quick. I will definitely be returning for any future service needed.
Ana Alvarez
I was disappointed my dealership in Great Neck closed recently. I’m soo happy my salesman WHIMPS kept in touch with me . I just picked up my new 2019 Ford escape from the dealership in Hempstead . everyone was very friendly I felt welcome ,comfortable I like the waiting area. Will definitely recommend this place. Thank you WHIMPS 👍.
Frank Romeo
5 Star Ford Dealership. Excellent sales reps and fast delivery on my 2018 Ford Explorer. Hempstead Ford gave me the best price on my new vehicle after visiting 3 other Ford Dealerships. Definitely ask for Frank in the sales Dept. Professional courteous and straight talk from an experienced sales person
Rajendra Sharma
I went to Hempstead Ford without appointment after very bad experience with hassett sevice . Hempstead Ford service is the best they treat me very well and fix my car problem very promt I like to say thanks Mr Charlie and ramesh all other team also very nice waiting lounge very nice and spacious. I like to give 500 stars but choice is only 5. I like to say thanks for great service.
carlos rivera
Professional, courteous and hassle free. Salesman Tony Balsamo was extremely helpful and professional.
Paul Ross
Suzanne Kingsley is a pleasure to deal with and with her 30 years in the business, she knows her product and how to deal with customers. We were extremely satisfied with our experience with Suzanne and with the dealership and have now gotten two cars from them.
Karen Arkin
We have leased two cars through this dealership and have had nothing but the absolute best experiences each time the cars needed service. Karen and John, and the other two service reps, are wonderful! I highly recommend this dealership!!
Bruce Wayne
“I called this past thurs. Sep 19, 2019. Was on the phone for about 22 min getting put on hold from one to the other until danielle picked up. I called because my 2017 w 22k ford truck which still has factory warranty (3yrs or 36k) . Has been leaking oil from the motor. Danielle said they do not take new customers and to call another ford or levitown if not the appointment would be after december or most likely next year 2020 . So i called levittown and got my appointment. Lady was very nice even said “”oh your car has a recall we will get that on here too””.. Such a disappointment that you would tell us customers .. “”sorry we’re not taking any new customers at the moment”” ..”
Marius and Vicki Pessah
My Lincoln MKZ 2010 had a recall because of a defective airbag . As a physician I made it clear to John the manager that I would need a loaner car and would be unable to pickup my car until Saturday / 3 days later . John informed me that it would not be a problem . My loaner car was a 2019 MKZ with twenty miles on it ! John is one of the nicest people I have met . The whole team is great . They even washed my car . My best experience with a dealership . I may come back and buy a car ! Marius Pessah , M D
The Yolanda Felder Show
Thank You Charlie, Karen and Mr. Carter for your great customer care. I had a funeral to attend and I brought my car in you immediately took care of me, while I waited, Mr. Carter who sold me my car kept us focused on world events lol. Great Experience!
Johnny W
pretty straightforward experience here at this Ford… ive dealt with several dealerships so far just buying vehicles throughout my life so far and I’ve had a bad experience or two. I didn’t feel that it was a bad experience here; I dealt with Mr. Talt and he was excellent in my opinion and even gave me helpful options and tips when it came to buying my vehicle. Would recommend to a friend looking to buy a Ford.
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