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Dick Masheter Ford Inc in Columbus, OH

Overall Rating 4.3 out of 5
142 Reviews   Write a Review
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Ford Dealer

1090 S Hamilton Rd, Columbus, OH 43227, United States
masheterford.net
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 +16148617150

Company description

Dick Masheter Ford Inc | Ford Dealership in Columbus OH

Visit Dick Masheter Ford Inc in Columbus for a variety of new & used cars cars, parts, service, and financing. We are a full service dealership, ready to meet you and earn your business.

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All reviews:

 

Naylor Brooks
Absolutely awful!!! I’ve purchased 7 new vehicles in my life and I’ve never waited 7 days!! To be told yes or no let alone be told its a done deal then get next to no response..passed off to some one else who has know clue what is going on …if your looking for clear up front and straightforward stay AWAY!!! From here….I I have no problem being told no or we can’t get it done but being led on and dragged out for a week like my time is not as important as there’s is what gets me
Raymond Hoover
Gonna have to go with 4 stars because of how long my car was their no calls for updates unless I called after weeks of car sitting at shop, delayed part delivery or on back order, short on loaner cars don’t help me any when I needed suv for work don’t have the option to be at home even during covid locked down so I started with four stars I have to change my review because to day I notice my headlight uneven so I popped my hood my headlight was hardly bolted in and the top of my bumper is cracked because they over tightened the bolts I will attach a picture to show as you can see they also busted part of my headlight and didn’t even put bolt in
Xalderin
Great staff and experience. They helped me and my fiance get that 2nd car we needed for our own little family, and went far and beyond to get us there. Highly recommend them, for anyone looking for a good car dealership. Thanks again!
Jeff McCrobie
We just purchased our second Ford Fusion from Jim Franklin today. We were looking at an older model Fusion a week or so ago. Then Jim was able to work out a great deal for us on a 2017 Fusion Platinum! He was very patient with all of our questions and concerns during the process. Then when we came in to sign paperwork, we were in and out very quickly. Definitely one of the smoothest car deals we’ve ever done! Thanks Jim! We absolutely love our new Fusion!
OUT N’ ABOUT
Thanks to the service team. They were quick and informative about my vehicle. Awesome guys work behind the scenes here. I was in and out within an hour. I love my vehicle.
Paul Fugate
Service dept did a great job on my focus. Well def be going back for any service my car needs.
James Thomas
Went to ford my agent Austin Nichols was very good help me get 2020 ford escape love my new car will always come back
Aaliyah Stanford
Mr. Allen Mccloud was very helpful, got me into an car I was Not expected to get, kept me updating on everything that’s going on, GREAT CUSTOMER SERVICE SKILL! Very understanding with situation to as well
Jessica Nicole
I wasnt certain I’d be buying a car today, but Austin Nichols went above and beyond to make me feel comfortable taking that step! He is very knowledgeable, but easy to talk to! I felt confident with my decision, and happy with the car he helped me get! Would definitely recommend him if you are looking for a laid back/non pushy car buying experience!
randy west
Salesman had the nerve to rag on a old truck in the parking lot. A 1999 f350 that could use some work . Just happened I was in the parts dept when I heard him talk about it and realized he was talking about my truck . You all just lost a customer . I won’t be back.
Alan Wolford
It not a good one that’s for sure. My wife and I went in on 11/07 to get a value on our SUV to begin looking at a smaller car for her. The salesman that greeted us started off with an attitude because I would not tell him what type of car we were looking for. He went into a long drawn out arrogant tale about how he had been selling cars along time and knew what was needed to give us a value. After about 15 minutes or so they finally came back with a value that was a range of value and not just one set value telling me it depended on what car we wanted to trade it on, I questioned that asking why would it matter. He got really snippy at this point and never did tell me. I asked for our keys back and oh man he just went over the top and actually got angry with us. I had to go to the sales managers desk to get my keys and I told him about my experience and said we had bought multiple cars from this place over the years (at least 4) and that due to the salemans rudeness they just lost a sale. I am pretty sure the sales manager is the same person we worked with when we bought our SUV from this dealership. I made it known that I more than likely would not return as a customer. Even for my $5 oil changes for life on our SUV. After Brandon left the service area that went downhill as well. Very sad as we preferred this dealer over the much larger one at the other end of Hamilton, but today we felt like we were at the much larger one and they just did not care about the customer.
Tina Frost
A special thanks to Edward Joseph and Gary Owens on my new vehicle, they did a outstanding job working with me today. My husband and felt very welcome, everyone was friendly and helpful. You guys Rock, have a blessed day.
Rachel Potts
This dealership was a pleasure to work with. Allen McCloud put us in a beautiful truck @ a great price. Everyone was so friendly & helpful from the moment we walked in the door. We will definitely come back here for another vehicle in the future.
Michael Embrey
“Took a bit longer to get a oil change and tires rotated but only because it seems like everyone goes there. Get there early! They worked on my 2014 F150 that’s modified (35″” tires with 6″” lift) and given how heavy those tires are the got the job done at a great price. Staff was nice and helpful. If come back for other work I may need done.”
Tess Cox
Went with my dad to test drive a new explorer. Had zero intention of making a purchase but ended up leaving with a new 2020! My dad and I felt very welcome and we were not haggled with! They continued to meet every demand that we had! Everyone go see Edward, he’s just getting started off but he’s a great guy to deal with! Will return for future purchases
Eric Miller
Austin was a great, great salesman! Had answers to every question I had and certainly helped me find a car that I love. Also very kind and personable. He made me feel like a friend more than a customer. I would certainly come back and buy again, as well as recommend Masheter Ford to anybody currently looking at buying a new vehicle!
Kimberly Yungmann
We were looking for a used car for our daughter. We bought a 2011 Chevy Cruz from James Manville. Seven days later the turbo got a crack in it. Contacted James and he the used car manager and the new car manager got together and got the car in right away to have the car fixed free . We had a six month warranty on it. Even tho it was a expensive fix they stayed true to their word. I would definitely go back to them again and please ask for James he’s great!
Jesse Howe
The advisors that work at Quick Lane are outstanding. They offer great prices and they are also easy to work with. I will continue to take all of my Ford Transit vans here for service. Aaron and Gabbie are great!
Dustin Kerekanich
Great dealership! Hassle free car buying experience at its finest. Even delivered the truck from 5 hours away at no additional cost. Really took the time to understand my needs and not be pushy.
Jerika Zuckerman
I can’t express my thanks enough. Todd, one of the service advisors took my call… I was frantic, soccer mom of 4 driving all over all day every day, and we were scheduled to take a long trip out of state… an unfamiliar WRENCH light (indicating powertrain/transmission/all-wheel-drive issues – NOT standard maintenance… I called around all my local dealerships, they all had weeks long to wait to even get it in to get a quick scan to SEE what was wrong. Todd told me to come on in and he would see to it that we got scanned- We pulled the code… One I can drive on but one I will need to be fixed soon. I won’t even be price shopping, they have earned my business. Thank you for giving me peace of mind and assistance! This mom is SUPER GRATEFUL!!!
Xavier G. Dunson
I went in to just get my 2015 Ford Focus looked at for a recall notice I got in the mail, and I left with a brand new 2018 Ford Escape SE 4WD. That wasn’t the plan lol. But, after talking with James Manville (aka manny), he was very welcoming and accommodating to my budget and everything. So, thank you Manny, and Sam (the cool black guy with the super dope red spider gear on), and everyone who helped me at this dealership! Highly recommend this location! If they take care of you like they took care of me, you’re gonna be in good hands!!
Patrick W
James Manville and his general manager Bill Lewis were awesome to work with! They went above and beyond to get me the car I wanted in a color I would be happy with. When something unexpected happened with the one they were going to get me in a dealer trade, they were on it looking for another one immediately. I was then torn between a couple colors since I hadn’t seen them in person and they managed to get one of each from other dealers so I could pick! Doesn’t get better than that as far as outstanding customer service! If you need a new car go see them!
Nick D
Austin Nichols did a great job! I called him and told him what wanted and within 30 min he had answer and a deal that I could not resist. Austin thanks for the great service and your expertise.
autumn
Had a great experience today buying my first car ! Austin was a great salesman to work with, he was very friendly, made me feel comfortable with my decision. Would definitely recommend him if you are looking for an easy going car buying experience.
Gavin Livingstone
It took a 2 month’s to get my car repaired and it still has the lights from the original complaint and getting an update on my vehicle was like pulling teeth. When I would call to get an update my advisor who I will not name never knew what was going on or never available. I still have issues with my car but don’t want to return due to my bad experience with this place.
Stephen Donohoe
Dropped a vehicle for them. Very Professional thanks guys.
Jennifer Barber
I went in for an oil change a few days ago and i pull in to the quick lube area and waited in my car for someone to check me in. I saw a man get up from the left side of the desks and walk away a short time after and he came back that’s when i decided to get out of my car. I walked up to his desk and stood there for maybe 2 minutes waiting for him to acknowledge me and he never did. Im not a rude person, so I waited and finally a young man walked up to desk behind him and asked me if i had been helped and i said i hadn’t but by that time, I felt as if my time had been wasted so i kindly told him I would be taking my business elsewhere. Please ensure your employees are paying attention to customers. I can’t believe how long I waited for assistance only to have a man that seemed to be doing nothing but looking at a restaurant menu on his computer, ignore me.
Bri Byers
The salesman, Tyler, was incredibly helpful in getting me exactly what I needed! He took extra time to pull multiple vehicles for me and answered all my questions thoroughly and honestly. I’ve had some bad experiences with salesmen in the past, but Tyler really eased my mind. Thanks Tyler, I love my new car! 🙂
Brandon Blacksher
These guys were great. Very friendly. No hassle, no fuss, great and professional. Great conversation and I got the vehicle I wanted for a great price.
Makayla Clark
I bought my very first car today! Exciting, i know. However i wouldn’t have been able to do it with out the Help of Austin Nichols andTyler Armstrong! They really went above and beyond to help me and Austin was literally SO patient with me! 10/10 would totally recommend!
elizabeth morgan
This is my 2nd vehicle to buy from Masheter Ford and this time went just as smoothly as the last. I had an excellent sales experience with Austin Nichols. He was very attentive and kept me very informed during the process.
John Bakitis
Went to website and clicked pre owned trucks 2018 and all that came up were cars and Suvs Bait and switch.
cindie lea gibson
Aaron, he is new, He was very courteous he kept me informed. I believe there should be a policy of informing the customer how long it will take to get an oil change and tire rotation. You were very busy, I understand. Delays happen. I had to go into the auxiliary waiting area. After about an hour. A nice salesperson went to check on my car. Great customer service as that goes. I was informed my car had just now been moved into a service bay. It was over an hour again, before it was done. I asked Aaron if it was better to have an appointment. He told me know, he said early morning was the best time. I do not have the ability to come at time. My job starts at 0800.
Zach Sperling
The employee I was in contact with was exceptional. Arron always kept me in the loop of what was going on with the vehicle, and called me to update me with a timeline of how long it might take to get it fixed and explained why. Then once the truck was in there they got the job knocked out in one morning beating the estimated time by a fairly large margin. If I remember correctly the estimated time was around 3-5 days. I was shocked since it was done so fast. I brought a truck in for the recall part and it was the first one that failed the inspection. I brought my brother’s truck in since he was out of town, I wasn’t expecting it to be done or ready until right before he got back or even a little later but these guys did not disappoint and surprised me by the communication and work ethic!
Rodrigo Campos
This guys are the best! Go in and ask for Mr Diggs. Tom took amazing care of us and they have a just as amazing financial team that worked to get me the best price on my new vehicle. Do yourself a favor and come see this guys and be taken care of by someone that not only has experience in the game, the genuinely care about people. Thank you guy for everything and making me part of the Ford Family!
Andrea Hall
Took my car in for an oil change. The staff were so pleasant and helpful. I explained that I heard a noise in my front end and indeed need an alignment. Which I had been suspecting. They worked on the car and finished it fast. Drives like a dream now.
Chris Hutchinson
Absolutely the best place to shop. I called a place down the road that had 7 acres of trucks wow rhe was rude i called Masheter from the time the phone was answered to the time we drove off was amazing. Mike thank you
amanda ingram
I will never take my car to this dealership again. Poor communication to customer regarding car repair. After 2 days of my car being at the dealership and the mechanic breaking the gear shift in my car. I was told they were unable to fix my Ford f 150 truck because it was too old and at to many miles.
George Dobrovic
Body shop (Both Mgr. John and Tech Steve) took great care of the paint issue with my 2017 Ford Explorer. Recd a loaner at no cost and the work was completed within the time frame given. Body shop coordinated w Quik Lane and at my request my Explorer was serviced, killing 2 birds with 1 stone. Wonderful service!
Ashley Bell
I had an amazing experience with the Body Shop. The people running it and the manager were very kind. I went in and figured I would be sitting for a while. I had no appointment. I went in and they gave me a rental car and sent me on my way. Was very convenient with having 2 small children. They kept me up to date with my car and got the work done within a couple days. I have no had that good of customer service in a very long time. I will continue to come and will always recommend. Thank you Guys
Tyrone Davis
Everything was done in a timely fashion. They were concerned about my issues and answers all my questions. It was a pleasure having service performed on my vehicle, thank you, for a job well done.
Rj Studios
Thank you so much Austin Nichols, I am so glad that I meet you to find my dream car, you have really good heart and a great customer service skills… you are funny, helpful and great… thank you so much….
Mark Tubbs
Went look at a 2019 white ford ranger truck. While there they were very friendly snd offered us bottled water. The first attemp to value my car was low but they did explain why and then worked with us and actually doubled what they originally offered. Then they worked with us on numerous different ways to get the payment we could live with.
Terese Herhold
“The purpose of my visit was for an oil change, tire rotation and for two factory recall fixes. The issue I had is that when I returned home after picking up my car I reviewed the paperwork given to me and looked at the standard inspection sheet and saw that my front brake pads were noted to be at 2mm and in the “”red””. No one had called to tell me that, they just said my car was done and they didn’t review it while I came to pick my car up. Had I known that, while my car was already there it would’ve been nice to have been aware and I would’ve gotten that replaced. That seems like it should be a standard procedure. Now I need to schedule an additional appointment elsewhere to get my brakes done.”
Debbie Schleppi
I came to LOOK at Ford’s SUVs and ended up buying a 2020 Escape. LOVE IT, but honestly, if you want an honest, outstanding guy to help you purchase the best vehicle of your dreams, call and ask for Austin Nichols!! WOOHOO!
Pamela Carpenter
Very seldom do I misunderstand, what someone is telling me. For me to be told to bring my paperwork, that they will put me in a car tonight! To test drive a vehicle, and then be told they could not do anything for me. They did not bother to show me any used cars, since they had said they had nothing to offer me, I felt like they were looking down their nose at me. Then to be told that the manager doubts very much if his faithful employee that has been there 10 years had told me to come on up and, he was rounding up the cars to see what car I would qualify for. I wouldn’t have wasted my gas or my time! You can take what you will from this, just make sure you’re prepared for someone to imply that you’re lying.
Nathaniel Hixson
Tom Diggs helped us out. Got us into a family vehicle. Thank you tom
Beth Clark
The guys here are awesome Austin Nichols went above and beyond bless his heart for all his help and putting my daughter in her first new car ❤
Elizabeth Nice
Can’t say much. Went to get a bolt for the steering box was $68.00 Not a happy camper.
Joan Campbell
I always lease my cars from Mike Carr. He is always helpful and makes sure I get the car I want and need based on information he gives me.
E
I wish I could give no stars. The absolute worst dealership experience I have ever had in my 38 years of life. I took my Edge in for 2 recalls in June. After 3 weeks of not hearing anything I went to the dealership and they “lost” my vehicle. Then they had excuse after excuse after that about problems with the air bag and fuel tank recalls, blaming it on Ford headquarters. They finally fixed the recalls in August. When they called to tell me it was finished I asked them to fix the power steering leak, which they had for another month and they forgot to fix the power steering leak. Stay away from this dealership
bernetta calloway
It was wonderful Mr.TOM DIGGS is really nice to work with .When I can I will go back to him for my next car
death2all gaming
They helped me out so much getting a new car Austin Nichols is so nice worked with me and really help me get a new car
Christiana Jones
Allen, Branden, & Jim are A+ salesmen. They were kind and candid and I did not feel that I was being taken advantage of like many other times in my car buying history. We just purchased our second vehicle from this dealership and would recommend highly to others based on my experience with the used car staff.
Kim Leeman
Very quick service. Took my car in for a recall and another issue. Another dealership told me they were scheduling recall fixes a month out and it would take a week. Dick Masheter had the parts ready to go and my car was finished before I got off work the same day. And that included the additional work I needed done. I was able to drop my car off before work, get a shuttle to work, and a shuttle back to get my car after work. I was also pleased that the majority of the communication was able to be handled via text. I will definitely be using them again.
Joe J
I went in looking for a good priced, used, newer F150. I found one as soon as I got there. Everyone was great and we negotiated a great price. I was in a hurry and had a limited schedule. I had to come back the next day to finalize everything. Fortunately for me, that allowed me more time to research the truck. I was looking to tow about 6,000 lbs. After looking into it, this truck could not do this. This is the only reason I took a star off. I wish the team had a better knowledge of the variety of features and combinations they were selling. However, I went in the next day and let them know there was a problem. After sharing with them what I found, they had a replacement ready to go that actually had everything I wanted and needed. They made me a great deal on a better truck!! Overall, this was a great experience. I would highly recommend Tom Isaac as a sales person as well. Great guy and will do what he can to get you what you want!!
Jackie Miller
WOW! Great customer service. I went in for an oil change and was informed it would be about a hour and a half wait. So I asked if they could check out noise in my wheel. I was later told that it was a wheel bearing problem which needed to be to be fixed, but they had to order the part, which I agreed to. So I was driven home by a staff member and waited. I called Austin, who was the Service Rep that took my order. He stated that the part did’nt arrive and my car would be available Monday morning. Now this was a Saturday. I explain that this wouldn’t work, so he offered a to give me a loaner to drive. So they sent someone to pick me up. When I arrived Austin told me the part came in right after we hung up on the phone. He introduced me to Shaun, the Service Technician that had been working on my car. Shaun stated that he would stay there to finish my car no matter how late. Now this is near closing time. He also came to the waiting room and explain exactly what was going on with the wheel bearing. I was very impressed for recieving such great service and drove my car away that day. As we all know customer service can Make or Break any business. Now this may be standard procedures however it certainly made me feel special. Keep it up!
Lori Genzen
Austin Nichols was great! He made sure I had a chance to explore all available options of Rangers so I could narrow down my list of wants and needs. He very patiently showed me different models in the snow on Saturday. Great deal on a 2019 Ranger that I LOVE. Jim Franklin was wonderful as well. Great experience and would recommend Masheter Ford to family and friends.
Scott Norris
Worst service shop in Columbus. Terrible customer service, employees have bad attitudes and are dishonest. I took my 2020 Explorer for 18K oil change and to have a broken plastic seat cover replaced. Service tech claimed it wont be covered by bumper to bumper. They removed protective shield on bottom of car to perform oil change and never reattached- left with it dragging on the ground. When i asked to speak to manager- the service tech said i am the manager, we are not covering this manufacturer defect and misrepresented the damage in order to produce a charge. After researching, found out the employee was not the manager and the service department supports this kind profiteering. Beware! Spend your money where your business is valued.
M.l. Prachar
Fast friendly and answeres all of my question.Salesman Ed Hill was great to work with and made me feel like I was the only customer.Great experience.
Anthony Rondon
Nice place friendly people and quick service ? Great experience, I will go back again !
Kimberly Ralston
Such a nice group of guys! As a lady coming in to get my car worked on I try and stay educated. I never feel like they are trying to up-sell me or do work not needed. They do great work, in an efficient time. Very helpful! Thanks
Debi Mettle
Austin has the greatest customer service ! Need a new car, Austin Nichols is your man. Just bought a 2020 Escape! Love it!!
Caleigh Kitzmiller
Had a great experience here with Austin and Tyler. I was given a GREAT deal on a 2020 Ford EcoSport. Austin did a great job making sure it was a car that fit me and my price range. He was friendly, efficient and knowledgeable. Such a gem. Tyler was great with explaining the financing and car payments. I am very very pleased with how professional, yet personable the entire staff was. I LOVE LOVE LOVE my new car and would recommend these two (and this location) to anyone looking for a new car. Thank you!
Skip Skinner
We bought a new ford focus titanium from them in 2015. It has 5.00 oil changes for life so I always go there for that deal and get my tires rotated this cost around 21.00 total. My wife stopped by yesterday to get this done and they wouldn’t rotate my tires they said my lug nuts were swollen and wanted to charge my wife around 100.00 for new lug nuts. Really if they couldn’t get them off how were they going to put new ones on. NOT COOL
Angie Dodge
My husband and I just bought a 2017 Nissan Sentra yesterday. Austin Nichols was a wonderful salesman. He listened to what we were looking for in a car, and that is what we got. It drives beautifully! Thanks Austin!! We definitely be coming back to you for our 2nd car!
sandy dunigan
Had some recalls that needed to be done to my car. Stopped in the morning. Got me right in. Great service all around.
Liz P
Oil change. Check in fine, got a call about 4ish hours later that it was done. Check out messy with the cashier not knowing had to use my ford pass reward points. Paid full price for what should have been free oil change. Further, nobody reviewed any details with me and it appears I need new wipers. Pandemic makes everything hard but this was just below average service:(
Alex Heaton
Great experience and help. Helped me find the exact car I needed at the right price.
Tami Brown
I had the best car buying experience. Dennis was so helpful and super nice, but far the greatest salesman I have worked with. And Sam made the finance and paperwork a breeze. I highly recommend you give them a try.
Karl Kalavity
Good customer service tried hard to find parts
sara cribbs
Alan did a great job helping me buy my new car! He was straight forward, honest, and wanted to help me as much as possible. I felt very comfortable with the whole transaction and left feeling great. Thanks for everything!
Wanda McEwan
Tom was very nice and taken care us !! Let us look at the vehicle we want not what they wanted us to have treated us with respect and made us feel like they was family to us!! Everyone there all the staff was kind and very respectful to us never treat us like second class.When leaving messages to any of the staff after we purchased our vehicle they retured our calls not make us feel like now you purchased the care we wash our hand deal with bank!! From finance manager Tyler, to salesperson Tom Isaac.my daughter brought her vehicle first then we come in next day and purchased our vehicle. All of the staff was wonderful with us and took time with us and was patient. And for that I will always refer them to them. Period. And if you’re looking for a car let him know that Mrs. Wanda sent you ask for Tom tell him Wanda sent you he will take good care of you!! Trade in are not working they got you!! And you will be pleased!!! Happy New Year!!
michael grider
I really enjoyed working with Gary Owens and the finance guy. I truly had an enjoyable buying experience. Then to be provided a temp ride to get the environment package application is a real plus. Another dealer didn’t offer that for it 6 month old flex we bought new in 2019. I look forward to the routine services
Chris Cea
I had scheduled an appointment for Friday July 3rd at 7:00 am in hopes of getting in an out for my 40,000 mile service. When I arrived, there were already 12 cars ahead of me. When I told them I had an appointment at 7:00 am, they responded by saying that it is first come, first serve. Wish they would have mentioned that on their site. Ended up waiting for 3 hours.
Frank Swaim
The customer service tech that assisted me was Jess H. She was amazing. Answered all my questions questions and gave me valuable info. She even knew I used RainX. I know she is moving from the Quick Lane to learn about servicing on your warranties, and she is going to be a very valuable team member there as well. You cannot train somebody to be that dedicated and that service oriented!
Maggie Hovermale
Edward was so incredibly helpful. Made my first car buying experience a dream!!!
RV A
Great services. Been taking my cars to this dealership for many years now and purchased vehicles there as well.
Michael Wells
Brandon Grimm and his associate’s are all stars! Professional, quick and easy transaction. I definitely recommend doing business with theses guys!!!
OmarSherry Jones
Dennis was absolutely amazing he went above and beyond for us to help us purchase our car! The entire team is amazing; thank you for all of the hard work that you and Tom did to help us! God bless you all!
Dawn Coldren
Our 4th purchase at Masheter, and nothing less than exceptional! Austin, Wendy, Gene, Tyler, all wonderful! Austin was very attentive, respectful, personable and knowledgeable. This was probably the most pleasant car shopping experience we’ve had! Not the most high tech, (Hi Tyler) but definitely the most customer friendly, down to Earth, no pressure experience you will have buying a car! Very refreshing!
Frans Tan
Had a flat tire on the way to work. This is after the covid restriction was lifted, so every tire shop had a very long wait. Masheter Quick Lane was able to repair the flat on my Ford Edge and I was out of there in about 45 minutes.
Michael Souders
“I was in the need of two work trucks for our business and called because they were fair from a couple of previous purchases. When I called I found out a previous salesperson had returned there so I asked to have someone else call me. Spoke to a salesperson and he referred me to a another salesperson named Tom. Tom said he would get right on it that same day. Didn’t hear from Tom that day so I texted him the next morning and he stated he would have some numbers for me by 5:00 pm. By 7:30 pm did not hear from him. Sent text to “”skip the trucks””, no response. Must be great to have so much business you just pick and choose who you want to sell to or maybe two trucks just isn’t worth the hassle. Do yourself a favor and look for establishments that are eager to earn your business with employees that are eager to help. This place isn’t it.”
Jordan Marshall
I will start off by saying everyone here has been pleasant to deal with and friendly. This complaint is based on experience with service department only. I have never had a harder time getting work performed on my vehicle or even simple answers or updates on status. -No call backs from service department with diagnosis on what needs done -Have never been able to call into service department and talk with someone without having to spend at least 10 minutes on hold. Often times would spend 25 minutes on hold to get update on vehicle. This is not an exaggeration. -On FIVE separate instanced were told they would check on something and get back with us by a specific time and never received a call back, even hours after the deadline. Would then have to call in and wait on hold to talk with someone completely different. -Text messaging service that provides updates and allows you to communicate with service center does not work and have never received response when asking for update -We were attempting to have Ford known service issue fixed that estimated repair at 2-3 days. Car has been in for 6.5 days at this point and no one can tell us if it has been fixed or ETA on completion. Again, the staff has been friendly and pleasant. I do not know if the issue stems from this being related to a Ford recall/service issue and thus gets pushed low on priority list or if this place is severely understaffed and simply cant handle the workload.
James Tucker IV
They not only got my truck in and out same day….they were genuinely good people.
Bethany Buchert
Austin Nichols took very good care of me! Got me exactly what I wanted and made sure to stay within my price range! Will definitely be going back.
Jeff Schneider
Xavier and the crew took good care of us. Negotiations were painless and everyone was very courteous and professional!
David Groth
Overall it was a good experience. Was bothered that the oil change that it took FOREVER! I was first in line. The 2 cars that came in after me and had the SAME work done both left a good 1/2 hr before me! Tech did a lot of walking around! When I left I had to return because the Tech made my next oil change for 3000 miles! . Every other time it’s been 3500 or 5000! Wish you would have some consistency between your Techs! Service Rep did great. I’ll be back.
Monserate Fernandez
Great experience. What else is there to say.
dasun wood
Friendly service and they will help you out and go the extra mile to make sure you leave with a vehicle I would recommend this place to anyone and ask for Dameon Bell.
Shemar Middleton
They were really easy to talk to. They can actually have a conversation besides business an not be unsatisfied
James Dunbar
Awful!! Took 2.5 hours for the “quick change “ oil change. Check in guy did not listen to me about my vehicle- told him it was a lease plan and he failed to understand three times and then tried to charge me for service- clueless!!! The vehicle has a battery issue but they could not find it and did not replace- the only reason I went to the dealership is because of faulty battery! Did not earn my loyalty or consideration when I’m looking to buy in future
Jim Franklin sr.
Fast service and we’ll knowledged for a newer employ.
Griff Wilson
I think customer service has slipped a little. I was not impressed with my visit. In light of this I am considering going to a different quik lane location.
Kevin Cook
There is another mega Ford dealership closer to our home but we willingly drive a little further to visit Our Friend Dick Masheter for all of our service needs. We are treated like family, treated with respect and our vehicles are always taken well care of. When the time comes to purchase our next car or truck, there’s no question that we’ll be buying here.
Mary Franklin
Addressed all my concerns and kept me informed before performing service … courteous and professional… provided ride home and pick up when car serviced … great job!
J Cremeans
Nicest most patient salesman (Jim Franklin) he set up my FordPass and explained everything to me about the car.Also the finance team (Mgr)without both of them I wouldn’t have a new Ford Escape in my driveway now ! best people ever I didn’t have to spend hours they got me in and out quickly and painlessly Julia Cremeans
Frank DeMatteis
Great experience. I was in and out quickly and the service representative was very friendly and thorough.
Morgan Fultz
If only y’all knew what I been Through here TWICE don’t even feel like typing it 😡
Angie
“Went in for “”the works””service package. To my knowledge everything was done and done correctly. They were also about $10 cheaper than Ricart. However, there were a few things I wasn’t very happy with. When dropping the car off I had to ask how long the maintenance work would take. One would expect this to be proactively communicated. No one offered shuttle service even though I did select it thru the online appointment request. Luckily, my fiance was off and gave me a ride home. I was working remote that day but busy and expected someone to call and let me know my car was done. Nope, no one called, even hours later. I had to call them. I suppose that maybe when they gave me an expected timeline that I would come back at that time. However, with the service guy not providing a definite answer, I thought it was better I just wait. Yet, no courtesy call. When I arrived to get my car, I paid and was given the service paperwork. Later, after arriving home I reviewed the inpection report. There were multiple areas that indicated replacement was needed like cabin filter, wiper blades, nothing major but again no communication. Everyone was nice but the communication and level of service was lacking. Finally and on a more positive note, whoever the technician was, he thoroughly filled out my vehicle inspection sheet which made me feel they did all checks. It was easy to read and I was clear on any issues. I just wish someone at least said, “”hey, there were a few minor issues we found.”” “”Review the sheet, let me know if you have questions.”””
Steve Sabo
They ordered the wrong truck twice over a 9 month period, refused to order the correct one the third time, then left a voicemail to come pick up the deposit, and neither the salesman or sales manager would even explain why they were so incompetent and couldn’t order the correct vehicle. Don’t waste your time!
Vonita Phillips
Wendie is an amazing sales consultant! I felt very comfortable working with her. She never pressured or pushed me into making a decision. She is very knowledgeable and patient. I highly recommend her. I will definitely work with her again and again!!!
The Frog
They were able to work with me and get me an unbelievable deal and service. I will not by another vehicle from another dealership again, that’s how good these guys are. The truck I now have was clean, fully serviced, and reasonably priced. I received more than top dollar for my trade in and walked off the lot happy and more comfortable. Props and kudos to Dick Masheter and his team. Ask for Austin!
Keandra Jones
They fixed my airbag which had a safety recall on it in very reasonable time. I brought my car in to the dealership in the morning and they had me back on the road by the afternoon, and they also did a free inspection of my car which was nice!
Daveon Moorer
Thanks to Tom diggs for helping me getting into my new car
Scott Helms
Great place! This will be the 4th car we have got from the Group at Masheter! From 2012 to 2020 we have always got a great deal. Austin worked hard to get me the deal I needed. They always go above and beyond.
Gary Qualmann
Great people and even better service! You can count on them to do what’s right.
Raven Thomas
They really put in the work to make somebody like my husband and I be able to get a car. If we got one anyone can get one I really wanna thank (Xavier) for being my rep and getting all the answers.
todd markiewicz
I’ve purchased 6 cars from Dick Masheter over the last several years. Cars for my wife, my kids and myself. I would recommend them to anyone looking for an exemplary car buying experience. Their service Department is also the best I’ve ever used. Too to bottom you feel like a member of their family because they work hard at making you feel that way.
David Zheng
I just got a Ford transit 2500 AWD , great service! Will definitely and highly recommended for this Ford dealerships, also , talk to Mike Carr , such great guy!
Kathy Bell
We had a great experience buying our new Ford Edge at Dick Masheter. We went there on a whim and were pleasantly surprised and impressed with the customer service and the way they worked with us to make the deal happen. It was a much better experience than we had with some of the other big dealers we looked at.
Erickson Francois
Mr. Tom Diggs made the process of trading my car for a new one a lot easier. He made it look easy, I was able to get the car that I wanted. This was my second time and car that Diggs helped me get. I definitely Recommend him if you’re looking into getting a car. He is the Best car salesman in Ohio for sure.
Lindsay Blake
Unfortunately the entire situation was a disaster. I dropped my car off by 8am to be detailed and was promised (when I made the appt) that it would be done at 2pm. I called at 2:30 and no one had even started on my vehicle. I had to make several phone calls to get any answer as to what was going on. My vehicle was not done until close, so a technician had to come pick me up, as they told me the shuttle driver had left around 3pm. Once I got to Ford, my car was still not clean. A gentleman tried to quickly wipe down the spots that were still dirty. I was told I could bring the car back the next day if it still looked dirty in the daylight….which it indeed did. But I’d rather not return to this facility for any further work. This is the 2nd time I’ve had a detail done and had major issues both times. My vehicle is still not clean…there are spots, dog hair, and crumbs still inside. It’s not worth the time or money to go here for services, even at a discounted rate.
Nia Rivers
I would give a zero. My SUV was in the shop 8 days. I had to call them every day for updates. I was always on hold 10 to 20 minutes waiting to get a update. When I took the SUV in they failed to tell me they were behind on servicing vehicles due lack of technicians. If I had known I would have requested a rental. They need to do a better job at communicating. I do not plan on going to that Ford dealership for service again.
John (Keith) Spillman
All safety protocols were in effect. Safe experience and all questions concerning recalls were answered and tire repair was completed in a timely manner.
Alex Kovalik
I had a great experience ! Honest, upfront and friendly. I would definitely recommend to anyone.
Walter Taylor
Scheduling was a mess. I called on a Tuesday for an appointment on Wednesday of the next week. Instead, on the Wednesday the day after making the appointment I received an e-mail that I had missed my appointment–which wasn’t for another week. I called to straighten out the problem. I received a confirmation e-mail. The date was correct, but the time was not. When I left the car I mentioned problems with the key fob. The clerk said he had not heard of that problem before. Perhaps the battery was low, and he would ask the tech to check it. The mechanical work was done without difficulty, but there was no note that the fob was ever looked at, and certainly the problem was not addressed. The clerk was nowhere to be found when I picked up the car.
Melissa Ellison
Great experience with both Wendie Martin in sales and Tyler in finance. They worked to get me into the exact car I wanted at the monthly payment amount I was hoping for and went above and beyond to answer all of my questions and concerns! I was not disappointed in my decision to stay with Masheter!
Courtney Jones
Great service, Nice people that really have your better interest at heart. My family & I really enjoy our new vehicle😊
Frank Moricca
The sales process is better than many other car buying experiences I’ve had in the past. The sales team was attentive without going over the top and provided a balanced approach of information and nudges toward a particular car. They were really flexible as I went back and forth between a couple of models and vehicles in the lot. And when I needed to get on the phone with my wife, they gave me the time and space to do that. No pressure at all. They did offer some additional services like tire and wheel protection and even that was delivered without a hard push.
Jesse Meyers
I just got my oil changed. Could smell oil burning on my way home. Checked under the hood and oil on everything. Wow they left the cap off. I’ve lost a lot of confidence in the quality of service at this dealership.
Brian Jay
No pressure sale, good price, in and out with great help all around!
Joe Howard
Everything was excellent except the young lady who checked my vehicle in. She Didn’t know when my loaner car would be there, if my car was covered under warranty, and tried to charge me for the inspection even though it was still under warranty. She didn’t even direct me to the lounge to wait until the loaner arrived so I just stood around the garage for about 30 minutes. I thought the loaner must be coming from Hertz so I went to sit in their lounge only to be told by one of their associates that they had nothing to do with the Ford dealer. The lady who checked me in saw me going to Hertz and never said a word. She could sure use some more training in customer service.
Jack Price
The salesman and everyone there was and they did everything I would definitely recommend them for anyone going to buy a car
Haley Morehouse
Austin was an amazing help! In and out and made sure i was satisfied.
Taylor Bradley
Austin was our sales assistant and was amazing and all the guys made sure we got a good deal and the overall experience for my first time buying a car from a dealership was so easy
Rich Jenkins
John Bishop and the body shop team restored my first car, a 1972 Monte Carlo. It was wrecked and had sat for 25 years. It looks amazing and sound incredible. Better than it did when I bought it in high school in 1987. John and Ulysses treated it like their own. Their painter is top notch. I couldn’t be happier with the work everyone did at Dick Masheter Ford. Rich Jenkins
Jaclyn Phillips
Great place to get a car from. And awesome staff to help you.
Isaiah wallake
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on organization who can adjust themselves to the personality of the customer. This was never achieved, I didnt have a truck for the whole summer.
Michael Ambrose
Austin Nichols and Tom Diggs. Period! Tom reminds me of one of my smarter Uncle and Austin reminds me of one of my close friend. Although I was nervous to walk into the dealership, I’m actually glad I did because I met both of them. Keep up the good work!
Carol Leonard
I brought my 2011 Fiesta to the service department for front- end repair on 10/25…..The staff was very professional and accommodating! I believe the repair cost was reasonable for the work they did!! Thanks so much to Austin, Jess & Randy!
Welcome to Nisha’s life
Scheduled my appointment in advance For oil change and tire rotation. Arrived at the time of my appointment. In and out in less than 45 minutes. Quality customer service, very good services suggested and provide.
Alex Roback
Great car buying experience! Easy to work with. Nate and Tyler were very helpful and knowledgeable!
patricia s. diamond
Great staff. I’m handicapped and they help me get in and out. Are calling an engineer to get car analyzed cause they can’t repeat problem with MPG rolling indicator. Have loaned me my fav car, an eco sport. I have tried to trade even up or have them Christmas gift me the difference between it and my Fiesta, but no go so far. Are you listening Ford?? I had excellent service in CA, too; and these guys are going to meet or surpass that family atmosphere. The sales staff are absolutely insuring that I remain the loyal Ford customer I have been for over 30 years. Keep up the good work.
Ann Isaacs
Purchase 2010 VW Jetta I was talking for a payment price range around $250. They continually showed my cars beyond my price range all of the cars were all very nice. However do it to my credit rating they’ve worked with me for almost 3 hours to finally find a lender. My car payment is $369 and I also have gap insurance ….. thank goodness I got a raise and promotion at work or I would be unable to afford the car. I think I got a really good deal but, did feel a little pressured. I guess these are Characteristics of sales!! So far I have been satisfied with my car, I love it!
James Yarosz
Best experience I’ve had buying a car. They met me halfway, and we did the paperwork in a parking lot. Price was right. The car was right. Will do business with them again. Thanks Allen.
donna BROWN
My experience with Rick Masheter was awesome wait time was not long? Customer service was great thank you so much.
Brenda Adams
Went in to have a tire checked out because it had a screw in it. They removed the tire and the screw, checked it out, no damage to the tire. Was very glad since the tires are only a few months old. No problem no charge! Very fast and friendly. Thank you!
Jessica Herrera
Long wait for an oil change. Dropped it off at 7:20 a.m had an appt. At 10 a.m, vehicle was there to almost 6pm just for oil change. They sale commercial trucks but can’t get Alignment service for them. Jess at service was nice.
jacob eggeman
Hands down the best experience I have ever had Tom diggs did an awesome job helping me buy a car I will now be a lifetime member of this dealership
Toya Williams
I always receive exceptional service from the service department. Very nice employees.
Thomas Crossno
What a great Service Department! My wife and I we’re traveling when we experienced issues with our Ford. The Service Team went the extra mile to review our truck to make sure it was safe to travel.
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