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Germain Ford in Columbus, OH

Overall Rating 4.3 out of 5
131 Reviews   Write a Review
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Ford Dealer

7250 Sawmill Rd, Columbus, OH 43235, United States
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Company description

Germain Ford of Columbus | Ford Sales in Columbus, OH

Visit Germain Ford of Columbus and buy or lease a new Ford SUV or used Ford truck. Contact our Ford dealer in Columbus, OH, to schedule a Ford test-drive!

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All reviews:


Mitchell Wilson
Great experience! Our sales rep, James Soto was very kind, and considerate. He cleaned the car before we test drove it and guided us through the whole process, and made it super easy process. So excited about our new car!
Scott Jarrell
Great sales team, good bunch of people and treat their customers like family. Josh was a great help over the phone and through the whole buying process. I think he was a little in shock that we didn’t test drive the car or anything just walked in and started the purchasing process. I just wish I would have gotten a free long sleeved Germain Ford shirt with my purchase.
Samuel Day
Had a great experience working with Mike Ward! He was very pleasant to work with even responded to my questions during the purchasing process when he was out of his normal office hours. I would highly recommend Germain Ford to anyone looking to purchase a vehicle.
Alexandria King
I worked with Mike Ward and he was wonderful and a delight to chat with! Everyone here was so friendly and helpful, and Mike made my first car purchase on my own so simple and easy. He showed me all the features of my new car, walked me through all the steps, and along with Jerry made sure I understood all the financing options available to me while I made my decision. I came in after work on a Thursday and drove off the lot in my dream car a few hours later. Cannot recommend Germain and Mike enough!
Justin Thomas
Had a great experience with Brendan, who was in his first week as a sales associate. He had previously worked as a technology specialist for Germain Ford. He really knew his stuff with regards to Fords. He was courteous, professional, straightforward, and non-overbearing. I ended up getting a 2021 Ford Expedition Max, which Brendan helped set up for me. Couldn’t be happier with my purchase and overall experience.
Jael Armetta Maffeo
Great sales staff! Justin, great finance staff, Robert. Worked to get us best financing and a very good experience!! Thank you and I highly recommend them!
Tarita Palomata
I schedule an appointment ahead of time and sent photo shots of all the kinds of trucks that I liked and they were spot on on what I wanted. I was in contact with Brynden at first but then Leah helped us find the absolute amazing price and everyone from the receptionist to the staff all the way to their insurance agent upstairs Jon Kelly was amazing in helping me stay at the prices I wanted to be in the budget I had for my insurance as well. I couldn’t be any happier!
Zachary Alves
I recently bought an F-150 From Germain. Steve Hammond is one of the best car salesmen I’ve ever dealt with that I didn’t previously know. He is older and definitely experienced and he told me all about his past car sales experience which is most of his life. He is a great guy to work with, he isn’t super pushy or rude and doesn’t come off as just trying to get your money and your sale. I would recommend anyone if you’re going to Germain, or even deciding to go to another dealership, definitely go talk to him first!
steven applegate
Had a smooth, pleasant experience purchasing a used vehicle. Leah contacted me quickly, and stayed in contact with me answering all my questions thoroughly! She was very knowledgeable and professional. I would definitely buy from here again and highly recommend Germain! Steven
Ed Barandi
Full service Ford dealership with a separation of scheduled service appointments from unscheduled, on demand service requests so that wait times are minimized. Service staff are professional, courteous, and friendly – at least in the unscheduled service area. Dublin location is conveniently located at the intersection of I-270 and sawmill road. I was able to get an oil change, together with a comprehensive maintenance check, in less than an hour and without an appointment. Yes, you will pay a little more but at least you don’t have to worry about an untrained technician making a mistake that will eventually cost you more in the long run. There is value to peace of mind. I highly recommend and will return in the future.
Dear John the story of us
From start to finish buying my truck from here was a decision that I put a lot of time into doing my homework. I new exactly what I wanted to buy and after comparing prices and reviews for quite a few dealerships throughout Ohio, I had decided this was the dealership that best suited my needs. The whole process went smooth and I left here feeling I got the bargain I wanted and a dealership I could count on to service my truck. I just added an accessory to haul my camper today and it was done within an hour. Can’t say enough about how happy I am with my purchase and all the people involved to get me in it and out the door in a timely fashion from purchasing it and servicing it. You guys are awesome! Highly recommend; but I recommend you do your own homework, I almost guarantee you come to the same conclusion. If your looking for the right sales person to get you in your new vehicle, look no further then James Soto. Thanks so much for everything James!
Natasha Watkins
Great Service Caring people feel like your part of the Family not pushy they let you take your time & answer All your questions & also do great & understandable walk throughs with you till your comfortable enough & if you need more help just ask
Heather Deitemyer
Buying a car during the middle of a pandemic can be nerve wracking. But, buying a car during a pandemic while 37 weeks pregnant is a whole different ball game. July 2020 I had set out to purchase a Ford Explorer and had a list of what I needed the vehicle package to include. Growing up I have come to know a great deal about different vehicles, as well as the car business in general thanks to my dad. After a few phone calls I was put in contact with Daniel O’ Neil in sales at Germain Ford. After speaking with him we set up a safe visit to the dealership and test drove 3 Explorers to which met all of our needs for our growing family. Daniel was very cautious in regards to the pandemic and mask wearing, and extremely professional. Knowing I was due very soon with our baby , he was great about communicating when my vehicle would be ready. There were a few things that needed done prior to driving it off of the lot and trading in my Nissan Rouge, but he made it stress free. Daniel lived up the the Germain name with treating people well. He made my buying experience during such uncertain times a breeze . We are so glad we chose Germain Ford and will be back in the future! Thank you for your kindness, professionalism, and attention to detail!
Amy Martin
Corey C. was wonderful to work with. Knowledgeable and this was the fastest I have ever been in and out of a car dealership. Highly recommend!
Steve Smith
I’ve been bringing my SUV to Germain since I moved to Columbus 3 years ago and I have had excellent service from everyone that I have worked with. I have to give a shout out to James Pool in the Quick Lane. I moved to Cleveland in the summer but it’s worth it to me to being my car here for service when I am in town. Highly recommend!!! Thank you James!!!
Charles Gordon Adkins
I’ve purchased several vehicles. Never met such friendly and knowledgeable people. From my first telephone call to delivery of my new f150, everyone was extremely helpful. Jason and crew will certainly be recommended to everyone.
Joannie Martin
We purchased a used f-150 Lariat. We were 3 hours a way and they helped us so much with our trade and the entire process everything went well Cory our salesman and the finance manager were super nice and helpful
The oil change service I received at Germain’s Quick Change Lane was awesome. The person that tool care of the paperwork was very professional and extremely customer oriented. Thank you for the wonderful job.
Scott Watson
Wife took in her Escape for a simple oil change on Friday, wasn’t completed until end of day Saturday. Then when she went to pick up the vehicle and came home a large piece was hanging from under the car and was dragging about half way through the ride. It’s hard to imagine the car being in worse condition than when it started from something routine.
justin taylor
Very friendly, gives the appearance of being a high volume dealership, but that’s just how it looks. The sales person that helped me was very courteous, and not pushy in any way. And trust me I asked him a million questions, he looked everything up from specs, to service records and service bulletins. I ended up purchasing from another Germain dealership, but was so impressed that I actually took the time to call the salesman that helped me and thanked him for his time. That’s how helpful he was! I reccomend this dealership if you are looking for a new Ford, or a nice clean used vehicle. I can’t speak for the buying experience, as I did not actually purchase here. But the staff was helpful. Ask for Will. He was very patient and fully earned this 5 star rating for Germain.
Brian S
Brought my wrecked car in for a look and Brie was super friendly and helpful. After all was said and done Bree worked with my insurance company and they fixed it so good that you can’t even tell it was ever in an accident! I definitely recommend you go see Bri
Joshua Edmonds
The Service Department needs some serious improvement. I wish I could give 2 reviews, 1 for the customer service side of service, and the other for the techs. On the customer service side, the advisors are friendly and willing to help. (3+ stars makes sense.) Jessica is very knowledgeable and comforting. The technicians are slow and they don’t seem to prioritize urgency (1-2 stars makes sense). If you have significant time to kill, use them.
Brad Barron
Justin is always great to work with. Second truck I’ve purchased with him and will continue to do so. Great dealership willing to bend over backwards to make everything about purchasing a car an easy experience.
Nicole Wagner
I took my car in for routine service. After the work was completed, they parked it inside the service center. While I was at the checkout, they boxed my car in behind two aisles full of vehicles waiting to be serviced. I ended up being essentially trapped for an extra 15-20 minutes before anyone could be bothered to move those vehicles out of the way so I could leave. Just pure ignorance. Most other dealership service centers park cars outside after service is completed. Also, mask policies did not appear to be enforced or followed here.
Jason Richards
Our family was ready to turn in our old minivan and move into a large SUV. JayDee did a great job explaining the different trim packages for the Expedition and we found one we really loved. Once we locked in on the Expedition we wanted, he did a an excellent job walking us through the trade in for our minivan and our options for purchasing including which deals were available to us (the only feedback I would offer is a little more transparent deal sheet that shows how the different credits are applied). We thoroughly enjoyed our experience (it was simple and easy) and plan to come back again the next time we are in the market for a new car.
Leigh Rutledge
I needed a car over a weekend. My daughter resides in Columbus and had a positive experience purchasing her car from Jerry Votaw at Germain. I live three hours from the dealership, but Jerry worked with me Friday evening and met me Saturday afternoon. The purchase of my Escape was an easy and relaxed experience. I highly recommend Germain Ford to everyone.
John Cavanaugh
Terrible customer service. Schedule to drop vehicle off at 8am for 90k checkup explaining it’s it only vehicle we can fit the kids in need it back by 4 in the afternoon for school pickup. Never get a call from the service department and at 3:45 I call and find out they have just started looking at it.
Darth McLovin
Brandon Garcia was my sales rep, and he did an amazing job with my new Mustang – everything from the ordering process, to accessories installation, to the delivery – it was smooth and painless. I am his customer for life!
Lori Hitchens
Needed minor work done. Nick was my contact person. Giving him a 5 star
amy kelly
“I took my new Ford Expedition in today for the first oil change. The service department was terrible. I walked into the lobby while 5-6 men were at their work stations and it took over a minute for someone to acknowledge me and say something, even though several looked at me. Then they didn’t have my appointment in the system, blaming a computer issue. When I got in my car to leave they hadn’t reset the computer so the “”oil change warning”” was turned off. I was so mad I just figured it out myself instead of waiting on someone to do it for me. This is also why we didn’t purchase the car here…snotty, elitist attitude. King Ford in Cincinnati was where we bought the car and so much better service all the way around.”
Michael H
Just brought my 2020 Fusion in for maintenance. The service advisor Jessica was very pleasant and great to deal with. Thanks.
Jason Laughlin
I had a great experience with the purchase of my 2021 F-150 Lariat Sport. Brynden, Nick, and Bob made the entire process smooth and easy. Kudos to Brynden for his knowledge of the new Powerboost Hybrid engine.
MaryKay Arbogast
Daniel O’Neil made it easy for me to decide on which used car I was going to trade for. He listen to my like and dislikes and showed me only those that fit. I have use Germain Ford for all the services on my 2009 Fusion all the year I owned it
Christopher Wright
Great place to know you’re going to get the fix done right. Customer Service put my rating at a four. It’s not perfect, but a perfect job well done nonetheless. My cashier sounded like she dreams about a better job. Thank you all for your service!
Walt.Connie Eck
Seamless experience. The deal was made by phone and email as we live in Florida. When we arrived at the dealership the vehicle was ready and all that was left to do was the paperwork. Special thank you to Ryan Moreland, James Soto, and Justin Soto. Love the 2020 F150 XLT!!
Julie Votaw
Everybody was very nice and find the perfect car for me been enjoying my new car
Yuchun Zhang
Good truck. Good experience with sales representative Brandon Garcia
steve johnson
“I didn’t buy my F-150 here, but I stopped in for an oil change today and they treated me like “”one of their own””. Oil change. Tire rotation…AND a wash! Plus, free coffee. Good experience from beginning to end.”
Ben Perzanowski
I approached Germain Ford on Sawmill Road several weeks ago and asked my Sales Associate, Brynden, and David Gibson to help me find a new Ford F150 6 cyl 3.5 L full Hybrid, Super Crew, four wheel drive, 2.4 W Pro Power on board inverter, 10 speed automatic, XLT and much more. I am pulling a 30′ travel trailer and it feels like there is nothing behind me. Germain tracked down my truck and had it ready for me quicker than I thought. The truck is great and so was the service and sales process. I recommend this dealership to anyone.
Joe Lambert
I have acquired three other cars from Germain Ford of Dublin, Ohio over the years and just got my fourth, a 2020 Ford Escape SEL. The service people here are fantastic, and Scott Cropper in Sales, is always so accommodating. I am very pleased with the new car, and especially pleased with all the staff at Germain.
Ryan Hughes
Had a great experience on a new purchase. Brandon did a great job all the way through the process… they didn’t have the vehicle I wanted in stock, so he worked for days to find and trade for the right one. It was perfect! Highly recommend
Jessica Seckel
Edit to my review. I thought i dealt with just a few hiccups in the beginning. Little added on charges that were not quoted for simple by the book work things I had serviced. $75 here and there. I try to call now and no answer. I scheduled work and asked to talk to someone about the upcoming work no call back and you do not get answer. I needed a new key as it was not working and they told me it was impossible to get one . I had a horror story of someone breaking into my car and finally oh yes we can get you a key. I am a very tolerant and easy person to please but the little things are started to add up and not impressed. Planned on buying new here shortly. I wont go here. This place is huge so I am sure that does not dent to them but not impressed.
Vincent Massi
Had a great experience. I’ve been trying to purchase a Ford Ranger for the past 4 months. Coleton my sales guy was great through the whole process. We’ve been talking a lot since June and he and the team have worked hard to get my deal done. Finally timing was right and we got the price to where I needed it. Thanks so much to Coleton for all the hard work put into this sale!
Sandy Vent
I traded my Honda Civic for a 2020 Ford Escape here at Germain. I am so pleased with this vehicle and my interactions with the professionals at Germain were impeccable. There was no pressure, and I was never rushed. Such a great experience. I also received great instruction on how to use all the new gadgets! I think I entered the space age with the Titanium Hybrid package! Shout out to David Gibson for taking so much time to answer my questions and to Scott Cropper for your efficiency with the paperwork! Thank you Germain Ford!
Trevor Sabo
Very nice people ! No pressure sales situation! I passed three Ford dealerships to purchase my car here! I would highly recommend!
Seth Kolarsky
This is my second lease from Germain Ford, and it could not have been any smoother of a process! I had a 2017 Ford Taurus that was leased and turning it in for a 2020 Ford Edge. I emailed Joe DeLuca, who is wonderful by the way, letting him know what I was looking for. Within a few hours, Joe had found me the exact model I wanted (ST-Line, Magnetic) and had worked up a price. He gave me a call on the phone, we agreed on pricing and a few days later the Edge was delivered to my home and he picked up the Taurus from me. I cannot stress enough how easy and seamless this was! I will continue to lease from Germain Ford and Joe for the foreseeable future!
anurag kalangi
Was looking to purchase a Mustang GT asap. Contacted Germain Ford (Sawmill, Columbus) on Tuesday the 15th of Dec, Brandon Garcia got back to me in no time. I was told all the pricing details and was happy with the quote. The entire staff is very friendly and especially during these covid times are very responsible taking good measures while serving the customers without any compromise. I picked up my mustang on Saturday the 21st, so literally took me 4 days to get a complete quote and own this car. I would like to thank Brandon again for making this a very smooth and easy process.
Jody Courtney
Great Experience! We drove from Lafayette, Indiana to Germain Ford to test drive a Toyota 4 Runner we saw online. We had never heard of this place. All I Have to say is WOW!!! Such great people, easy breezy financing, awesome dealership!! We will definitely reach out to Germain Ford in the future. We have already given recommendations to friends and family who also fell in love with our purchase from Germain Ford. Thank you again for everything Kris, Doug, Lauren, and Elijah it was a group effort and we can’t thank you enough!!
john eldridge
Great experience with Nick Eckard and the Service team fixing an issue with my Edge that popped up last night. Dropped off this morning without an appointment and was out same day. I have had nothing but good experience with the Service team at Germain! Highly recommended!
Jenny Mosic
Very pleased with my buying experience with Germain Ford, very easy to schedule appointment for test drive. Jim Sotto had the vehicle all ready for me and had personally cleaned it and was familiar with all the specs. He was available to speak to just a couple days later when I had a few questions. He was able to provide me with answers and send videos to further explain things. I will definitely bring my escape back for services!!
Garret Nicholl
Sales manager was very rude when asking to lower the price of a truck. The rocker panels are rusted through to where I can stick my finger through it. Only gave me $300 off when its costing me $2000 to fix it. He said if I didn’t want if for that price someone else would come and buy it without asking any questions. Be VERY careful buying used vehicles here.
Eddie Thompson
Jason soto top notch salesman. Two times dealing with him.he is a 5 star person
Virginia Sedlock
My mechanic jumped my car on Saturday but it wouldn’t start today. He tried to get the battery out and we had bought a new battery at AutoZone. I called Germain and they installed the new battery free of charge!! Great customer service!! I would recommend their Service Department to everyone!!
Jose Ramirez
I’m usually not one to complain and have very high patience. I have gone to this Ford several times for service and every time I have gone I’ve had an even worse experience than the last. Just recently though I had an experience that really went absolutely horrendous. For starters I was told my vehicle would be ready the next day and it wasn’t. Didn’t receive a call or message that it wouldn’t be ready which caused me to pay an extra day on a rental. I call the next day and ask what’s up and the guy I was speaking to would NOT speak up and couldn’t find my profile or so he tried transferring my call to my consultant instead of simply checking for my vehicle himself. When my consultant didn’t answer, I was left to leave him a message with no word on my vehicle whatsoever. At this point I just showed up and asked personally and was told my vehicle still needed another hour and that they had called the wrong number to let me know it was going to be late. I pick up my vehicle an hour later and pay an outrageous 1,117 dollars for a simple brake of change on both axles and a brake fluid flush which is well above the HIGH average price that I could have gotten just about anywhere else. When I got my estimate I was told it would be around 250 per axle, I looked on their website and it said 179 and under per axle but somehow I ended up paying 1117? I was also told that my ECU had been reset WITHOUT my permission and that they couldn’t figure out how to get it back to the tune I had it to. When I got into my vehicle I noticed it was extremely slow and didn’t sound as it did before. I scanned for error codes and just as I suspected I had 2 engine error codes and for some reason my ecu can no longer be recognized. By my performance port. Not only that but I also had my oil changed a few weeks ago at this exact location and my oil light is also on now. The fact that this place has ANY reviews above one star blows my mind.
Great people, made a very fair deal and their customer service is beyond wonderful. Kevin in sales did a great job.
Bonnie Goodson
I have been involved with Germain Ford at Sawmill Rd for as long as it has existed. I have been driving a Ford Edge for 10 years. I traded in the Edge for an Escape last week. I love the car and the process was so satisfying. Scott was the salesman and can’t sing his praises enough. Everyone else was also exemplary. Thank you for a great experience. Also want to mention the service person that has made the years of car ownership much easier- Dan Cook, also exemplary.
Scott Torbert
I had a great experience at Germain Ford. I never felt any pressure in the pre-sales and sales process. They took the take to help answer all my questions during reviewing and test driving each car. They did a great job at following up during the sales process just to check in which help with my decision to purchase my used car.
Theodore Wymyslo
Excellent customer service from Brandon Garcia. Very responsive to questions and needs. Worked hard to make trade ins, transfers, and the sale price work for us all. Disappointed at Ford Motor Company (Manufacturer), with an obvious defect in paint discovered upon arriving home with my brand new car. Will require 2-3 days in the body shop to repair on this new vehicle. Should never have left the factory with this defect! Hopefully, no other less visible defects exist. Certainly does not build confidence in the workmanship from Ford.
Kendra Mcelroy
Great Experience!!! Coleton was so patient and knowledgeable. After visiting other car lots I still had no idea even what type of vehicle I wanted… a car, SUV or van. We spoke for a few minutes- told him about my family, what I like in my current vehicle and didn’t like. He had me test drive an explorer and that was all she wrote. I was hooked!!! After a day of test drives, walking lots (we visited about 15) I am so excited to say I am in love with my car. I didn’t ‘settle’ just because my lease was expiring. I can’t say enough good things about the Ford Family.
Susan Berntson
horrible, horrible service. Called and made an appointment for servicing. I took the car in at 7:00 am, when I scheduled, I said i needed it back by 12:00. Scheduler said nor problem. When I came back at 2:00 pm the next day– nothing. The car was still parked in the back. The guy at the intake service desk said I would have to go in to get the keys. I looked in and there were 2 of the 5 intake people without masks. I am at high risk, so will never go back to Germain for anything.
Bryan M. Griffith
Staff do not consistently wear masks. Our service rep left town, and it took 5 days, and an email to the service director, to find anyone who could determine the status of our vehicle. When I picked it up, the vehicle showed low tire pressure, so they didn’t pay much attention to the vehicle.
Alpa Patel
I had a great experience getting a new 2020 Ford Explorer from Coleton Wirth. I was very specific with what I needed the car to have. Coleton listened and worked very hard to find the best fit for me and my kids. He was friendly, courteous and was working to get everything ready to go quickly so I could get back home to my kids. I would recommend him and Germain Ford!
C W Cox
Even though they were short staffed due to the pandemic they provided fast service with same day turn around for our Ford Escape, although repair was a bit spendy. I felt there could have been better communication between the staff.
joshua gibson
I was having a hard time finding the truck that I wanted, Justin lead me through the process of completing a special order so that I received exactly the vehicle I was looking for, he kept me informed and up to date on the process and made the entire car buying experience enjoyable.
Dee Anderson
Great service. Love my 2003 Ford and it is still ticking. Germain has been the only one servicing it. Thank you
Shane Legge
The Germain Ford team was very professional and the buying experience was seamless. I would highly recommend this dealership to anyone in the market for a new or used vehicle.
Mike Long
They will not honor the 30 day warranty. I have never seen a more disorganized dealer.
Ryan Hill
They have friendly and helpful staff. Went above and beyond to get me my Mustang.
bobby Smith
Our salesman Kris Crawford was awesome! He was to the point but informative. Won’t go anywhere but here for any future Ford purchases!
J.T. Tittle
Great service, parts team & ASM everyone down the the kid guiding you in the service bay. Great job everyone i will always bring my company truck back for service. THANK YOU
Ryan the saw guy
I purchased a 2017 F-150 in May. This was my first ‘new’ vehicle that I have purchased from any dealership. I upon leaving the dealership I noticed that the GPS was jumpy or seemed a bit slow as well as the radio was slow to respond. Seemed to have a one to two second time delay. After 3 dealership visits for this issue I am now being told that the ford display is not covered in any of the warranties that I have and that now I have to spend yet ANOTHER GRAND to fix a defective part that ONLY ford can service. They also had the wrong mailing address so my documentation to get my tags had been returned to the dealership and NOBODY tried to contact me either to update my address nor to let me know? The rest of my interaction was standard but after financing close to $40,000 now I have to invest another $1000 if I want the ford display to function as designed. I do have a claim with the manufacturer but still no resolution from either the dealerships nor Ford. I am looking at trading this in for a Dodge or Toyota? FORD may lose me as a result of this experience…
Randall Nelson
I have called this dealership several times regarding a service I had back in June that could not be completed due to a part needing to be ordered. Every time I have called and given them my information for any sort of update I was told I would be called back, which never happened . I will not be doing any more business here nor recommending anyone else.
Bret Bravard
Over all a great experience everyone was courteous and professional especially our salesman jaydee. I would highly recommend this dealership to anyone looking for a new or used car
Kim Kuykendall
Corey was super friendly and helpful. Had a hassle free experience! One of the best experiences I have had buying a vehicle. I would recommend this dealership!!!!
Matthew Schwickerath
I went to Germain Ford with the intention of buying a new Ford Escape Hybrid to replace my 10 year old Honda CR-V. I was easily able to book a test drive online using their chat interface, and I was contacted the day of the test drive to make sure I was still interested. Seth R. made the experience great, making sure I knew what I needed to on the Ford Escape Hybrid. He even found a vehicle with a better package for me while I was out test driving the first vehicle. He also worked with us to get the vehicle for the monthly payments that we were able to afford, including making sure we got all of the rebates and incentives available to us. I would highly recommend Germain Ford, and especially Seth R., to anyone considering a Ford in the Central Ohio area.
Dennis West
Not much to say but they offered me 2500 for my trade in and Carmax offered me twice as much and that was no commitment with Carmax where I wanted to trade in towards a $40,000 truck at germain. Just thought I’d share . I won’t even be returning there for service anymore. I preferred their service before the renovations. Based on my experience I wouldn’t even consider them for purchasing a new or used vehicle.
Jason Seeley
Great experience at Germain. No pressure sales from Justin and a fast/painless process.
Anthony Sylvester
I recently bought a used 2018 F150 from this dealership. Rick and the crew at Germain were great to work with. They gave me a fair deal and the process was very easy. I feel confident I got a great truck at a very fair price. Thanks to everyone at Germain Ford for the experience! I would certainly recommend working with this dealership.
Dr Kvitko
It began to look like our car would not be ready in time but, the service technician worked very hard to get it done on time.
Heather Mckernan
Had a wonderful experience at Germain Ford! Used the online option to ask about a vehicle that I was interested in. Received an email with great information about the vehicle shortly thereafter. Called the dealership a couple hours before closing on a Friday to ask if vehicle was still available b/c I would be traveling 2 hrs on Saturday to see it. James was super helpful & offered to contact me at day’s end should they end up selling the vehicle. Daniel contacted me before day’s end to confirm vehicle was still available & he would be prepping for my arrival the following morning. Saturday morning Daniel and the vehicle were waiting for me & within 2 hrs time, had taken a test drive; got great financing (thanks to finance guy); new tires were aligned; vehicle was washed & gassed up and I was on the road. GREAT customer service! GREAT pricing! GREAT used vehicle! Thank you! 🙂
I was very happy with the Sales department. Our Rep was friendly, knowledgeable and honest. I would consider buying again from here but due to the trade value offered on my trade, I will look else where too…. I took my vehicle, less than a mile away, to CarMax and was offerered $2,500 more. I had it sold to them within the hour of Germains’ ridiculously low offer.
Lillian Kay
This hands down was the best car buying experience I could have asked for. The staff is incredibly helpful and kind. I reached out online about a used trade-in vehicle they had on their lot. Lauren was super quick to get back to me. She was incredibly helpful and informative about the vehicle. During its entire inspection she kept me updated with pictures and made sure I had access to all the maintenance records for the vehicle. She was determine to assist me, prudent to my needs, very knowledgeable about the vehicle and diligent in sending me everything I needed. Her transparency and quick response time about the car really made a great impression and was what motivated me to stop in for a test drive. After calling and making an appointment, Josh helped me with a test drive and a car inspection. He was incredibly charming, friendly and informative. I sincerely felt he had my best interest at heart and wanted me to be happy with the vehicle. He was incredibly patient while I stumbled through creating my first car insurance policy and was nothing but helpful during my purchase. I never once felt he was talking down to me or felt I was incompetent, which was incredibly refreshing and professional. I would happily do business with him again. Last but not least there was Doug, who who was very insightful about a warranty (which I ended up using and needing a lot sooner than anticipated). He aided me with the paperwork and helped put my mind at ease with his cheerful humor. He was incredibly accommodating and went well out of his way to make sure my mom and my sister who were with me were also comfortable and at ease. You could tell he was incredibly well informed and knew the business. I felt comfortable in his hands, in all their hands These three, and so many others I had the pleasure of speaking to in passing, made my experience incredibly positive. I would recommend this car dealer to my friends and family.
Just bought a car and this place is incredible. Very clean building, staff is great and help you with anything.
James Thatcher
Although I didn’t end up buying my car from here, I would still highly recommend Germain. The entire team is welcoming and helpful. Michael G is a great salesman and takes the time to explain everything you need to know about the car you are looking at. You are in good hands here.
Lynn Woodard
At a crazy and difficult time due to COVID-19, my partner (an at-risk person) and I ventured out to look at cars. We each bought 2019 Ford Edges! From the beginning, our salesman Kris C., was extremely cognizant of the virus situation and accommodated us by wearing mask & gloves, sanitizing each car we tested (3), found secluded places for us to avoid other human traffic and was gracious about doing so. The deals were fantastic and we will be honoring Germain Ford by being customers for a long time. Thank you Kris and Doug for your professionalism.
Tracy Frankhouser
I had a great experience buying my F150. Very easy transition and no hassle sales
Steven Messer
I recently had bought a New/Used Ford Edge from Germain Honda, So my thought process was that I need to go to Germain Ford since it is a Ford and not a Honda. I wanted to reset the door code so i could have key less entry like i did on my 2009 Escape… I called Germain Ford, and asked to speak to service about how to go about this.. The woman that answered said she wasn’t sure so she said she would get me with someone that would know… 1. She just cold transferred me, In my opinion it is super rude to just cold transfer someone after they explained what they need because you are having to explain the situation over again to a new person. 2. It went straight to voicemail… So being that it was only 2pm.. I decided to call back a little later.. I called back.. the same exact thing happened. Cold Transfer and voicemail. I called back again and asked that I speak to an actual person please.. She said that it was close to closing time and that they probably wouldn’t be able to fit me in anyway. This whole situation wasn’t customer service friendly what so ever! When I did talk to someone they said it would cost $300 bucks to have them pull the code! This is ridiculous! So I did some homework and just did the work myself and found where the factory code was and reset it on my own. I was very very disappointed in the customer service at Germain Ford.. Just the slightest things can make people more at ease when they have just bought a new car and trying how to work it when it comes to new technology, Or any situation in general.. I highly doubt I will be coming to Germain Ford ever again, if i can help it. They are almost as bad as Ricart Ford!
Tiffany Gilmer
The service department was very nice to me. The sales GM is a rude grimey sales man. I have never had SO MANY issues with a car that I had with my ford. I had it for three years and it was in the shop almost every three months for faulty parts and issues that continued to happen even after brand new parts were put in and it was nothing that I could have done to prevent it because it was fords building that was the problem but you know my specific vin number was not under the recalls that my exact same car had so it didn’t matter to them at all, they could care less after you buy it it’s your problem. I would never recommend a ford to anybody and I will never own another ford.
This dealership is amazing! From the very beginning when we met our salesman Cory to when we met with the Finance Manager and the Accessories Manager we were well taken care of and we are so very glad we bought from Germain Ford!
Craig Schroeder
The Germain Ford service department and specifically service advisor Dan Cook are absolutely worthless. I dropped off my car on Sunday night with transmission issues and they said Monday morning they couldn’t get to it till Friday. They didn’t offer a rental or anything for a 2020 model with less then 3000 miles. I called another dealership and they were able to get me in within an hour and the fix was a 20 minute software update that the service advisor was able to determine in 5 minutes. There are choices out there and Germain should be the absolute last resort.
Vito Li
Sales staff wasn’t the best Wanted to counter the offer and sales staff just wasn’t wanting to go to his manager and talk All he did was go in there once and came back out saying this is the best we can do
Anthony Dobbs
I spent a lot of time looking before I bought my current car and I’m glad I went with this dealer. The entire experience was great and I come back here every time my car needs service or routine maintenance. I have never had a bad experience with Germain and I have been doing business with them for several years now.
Justin Cockrell
Horrible customer service. Refused to fix the issue that was under warranty on multiple occasions. because they couldn’t recreate the issue… and ignored the videos that I provided. The best part… told me that it wasn’t a big deal that the navigation system, radio, backup camera…everything on the display sometimes didn’t work…. thanks… made me feel much safer.
A Google User
Friendly staff and had a great experience!
Steve Rigsby
Thanks Rick. Just returned from buying another vehicle from your dealership. Pleasant experience especially during these crazy times. Love the vehicle. Hats off to Daniel. Nice salesman
David Riegle
Vehicle drop off, service scheduling and vehicle disinfecting went great. Wasn’t sure what experience would be like but the team at Germain Ford appeared thoroughly prepared for the difficult circumstances we all find ourselves in during these times. Keep up the great work.
Ron Pilatowski
Another excellent service appointment. Greeted efficiently by the service advisor, Dan. I had just received a recall notice and from what the notice stated, it looked like I would have to book another appointment to have the work done. So, I dropped the car off for a routine oil change, and came back an hour-and-a-half later to find out that not only was the oil change taken care of, but they also addressed the issue of the recall, in a fraction of the time the notice from Ford said it would take! A nice send off from the cashier, and my day was complete–everything had been take care of! Thanks, Germain!
Stacy Yerington
Justin at Germain Ford of Columbus provided exceptional service and made our car buying experience a breeze. Their commitment to their customer’s happiness and their willingness to go above and beyond made the whole experience that much better. I plan on sticking with Germain Ford for all my future vehicle needs!
Jennifer Marcontell
They got me in and out quickly. I appreciate their great service. The right protocols were in place as I waited for my vehicle. I felt very safe. Thank you Germain Ford.
Richard Quinn
I was seeking my first, after purchase, maintenance appointment and quickly determined that I was going to be satisfied. It began with immediate approach by a rep as I entered the customer Bay area. Quickly ushered to another pair of reps for administrative processing, and then waited approximately an hour for the maintenance to be completed. The process was delivered by Germain personnel in a courteous, and obviously experienced manner. Thank you for the service.
Matthew Ponsock
I love my new Toyota Camry XSE sold to me by Kris Crawford. He was extremely helpful and went out of his way to get answers to my questions about the car. This was by far the easiest and best car buying experience I’ve ever had. I will certainly check here first when I need a new vehicle. Thanks Kris!
Michael Salsbury
I bought my Mustang elsewhere, but service it here. We bought my wife’s Fusion from Germain, though. I thought our salesperson was helpful, friendly, and not at all the pushy, kinds of sleazy type you can find at some car dealerships. We got a fair deal on the car, with a minimum of hassle, and good service since then. They have even provided free loaner cars when we’ve needed them. I wouldn’t hesitate to buy another car from Germain.
Tammy losh
Always excellent service!
Dean Yuricich
We recently turned in our 2017 Ford Explorer lease and purchased a new 2020 Ford Edge ST at Germain Ford. The process was made simple and quick with the help of Dan and others and we could not be happier. This was not our first purchase and Germain Ford and definitely not our last.
Richard Beale
Just absolutely the BEST car service experience I have experienced. If i try to say more, readers won’t believe it. And all of this during the covid crisis. Well done Germain from a customer forever.
Stan Lewis
I have been coming here to buy cars and get them serviced since Germain bought the dealership. They are great from sales, service and customer care. In service, Dan has been helping me for years with my service needs. He is great and so are everyone that works in the Service area. Thanks so much to everyone. It is a dealership you can trust!
Ben Minister
I just got a 2019 Ford Flex from Germain Ford and took delivery on Saturday. Everything was perfect. Chad and his team were awesome to work with – transparent, fair, informative, and did everything they could to make the process smooth and make sure I got the exact car I wanted. I highly recommend them and thank them for the awesome car-buying experience!
Jimmie Waller
My work vehicle is a Ford unfortunately, and breaks down constantly. I brought it to Germain to have 2 issues serviced on 7/23. They had the vehicle for a week and called me to pick it up on 7/30. When I arrived I was told they couldn’t fix one of the issues, when asked if they fixed the other they stated that it slipped their mind. They had the vehicle for a week and did nothing to it. I’m currently standing in their lobby making an appointment at another dealership…don’t waste your time!
Ivos Jamrich
Waiting time 1 1/2 hour for oil change .
Emily Jayne Henthorn
Everyone at Germain Ford is outstanding. The environment is very welcoming and everyone is willing to help. I have been getting my car serviced here for years and every time they do an outstanding job. All service provides go above and beyond to make sure my car runs to the best of its ability. Highly recommend this dealership!
Brian Grace
This place is the worst dealer you could go to I wouldn’t recommend this place to my dogs
Lucy Ryder
I was very pleased that Ron was able to diagnose the problem with my Fusion. Ron was professional, kept me up to date, and very knowledgeable. Thank you Ron.
Steve Sturn
My wife and I had the privilege of buying a new car from Michael Ward (sales) at Germain Ford of Columbus. The overall experience was top-rate and Michael, as well as Ben Thomas (new car sales mgr), made me feel comfortable throughout the entire process. Michael/Mike was very transparent about all financials and worked diligently to follow-up with the appropriate party if he couldn’t directly answer one of my countless questions. Bob in finance was really great to work with as well; giving me all of my options and answering questions honestly. 6 out of 5 stars across the board! I’m happy with my decision and I would definitely recommend and buy from them (Mike, Ben, & Germain Ford) again! Thank you for such a wonderful experience.
Edwin Bautista
They have a very good customer service, nick is the best and very friendly
Johnny Mager
This is the best dealership I have ever done business with and is now the only place I’ll go to for future purchases. Jaydee and David were absolutely amazing. They worked so hard to help us out and we ended up leaving with a purchase of the vehicle we really wanted. Thank you all so much!
James Jones
Wonderful experience. I will buy my next Ford truck from them for sure.
James Bunger
Pleasant experience, staff were friendly and understanding of my very old explorer and we’re open and honest about pricing
Joey J. Gonzales
Brent Ross was phenomenal. When I spoke with Brent a couple of days before my appointment, he walked me through every step of the process and provided professional answers to all of my questions. He told me he would meet me at the door for an 8am appointment and he did. He again, walked me through every step of the process, confirming each service and exactly what would be worked on. He then showed me to the lounge area and showed me how to make coffee and even offered me a desk if I wanted privacy to work while I wait. He followed up with me 3 times within a 2 hour service and provided updates. Once he found that the quote of service would change he brought that to my attention right away and we walked through it for approval. He then took me over to the service counter for payment and shook my hand. Afterwards, he came out to my car and shared a site where I could get my custom light changed out (this was not a dealer item) but he still gave me a recommendation. Just an awesome experience. Thank you Germain and thank you Brent. I will be back!
Chris LaFramboise
Brent Ross went above and beyond to ensure I received the best customer service possible! He was extremely knowledgeable and explained the process for the service I was receiving in great detail! Once the service was completed, he followed up to ensure I was satisfied with the work! I will definitely be coming back to this location in the future! Well Done!
Kendra Wilt
Love going to Germain Ford. Nick is the best and always helpful. The mechanics have been great as well. I have a peace of mind going there. Thank you!!
James Arnott
I began having my 2015 Mustang GT serviced at Germain. They have always been great to me and my vehicle. When you receive good customer service, you tend to stick with them. Loyalty is important, so I decided to purchase my new car with Germain. Probably my next one also.
Ross Benroth
Joe DeLuca and Dave Gibson were amazing to work with! They were extremely patient, understanding, and explained everything in detail for every question I had. I highly recommend Germain Ford and highly recommend working with Joe and Dave. Awesome experience!
Sean Pigford
I’ve been going to Germain since moving to Columbus, and the experience has always been great. I’d like to give a special shout out to Craig Burdon. I took my car in yesterday for a routine checkup, and I guess there was an issue with the computers, because the visit took a little longer than expected. He gave me a $20 discount, very unexpected but welcome nonetheless.
Eric Miller
Scheduled appointment for recall work. Everyone friendly and willing to help. They provided a comfortable environment for me to work while I waited. All my service experiences have been outstanding.
M Thompson
Very prompt service. Fantastic customer service 👏
Well worth the 2 hour drive from WV to Germain. Jason Soto and the entire staff made us feel welcome, and the deal was too good to pass up! Will always visit Germain to purchase my vehicles from this point on!
Michael OBrien
Had the pleasure of purchasing a new truck from General Manager Chad Secrest and Ralph Winters (sales). Both were excellent to work with and very informative throughout the process. Traded-in an owned vehicle and was very pleased with their purchase offer on the trade. Second vehicle purchased from the dealership and will come back again!
Julie Smith
Another great service experience. Work done on time and at budget. The waiting area is quiet and a good place to catch up on some work.
That guys jim sotto was no good no patience at all
George Dailey
They have the truck I need/want but they don’t want to come close on a fair price so I’ve got to go to Baltimore Maryland to get a good deal. Salespeople seemed nice but dealer discounts are skimpy especially for year end when I have verified ford dealership sales on the same truck elsewhere for thousands less. They try to use the rebates as dealer discounts when they’re not. Thanks Germain so much for hometown deals…
Brian Berry
I had a truly enjoyable car buying experience here. Relaxed, upfront and honest. Not words I hardly ever use in conjunction with car salespeople. I would recommend Germain Ford to others for their vehicle needs.
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