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Germain Toyota in Columbus, OH

Overall Rating 4.4 out of 5
120 Reviews   Write a Review
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Toyota Dealer

5711 Scarborough Blvd, Columbus, OH 43232, United States
germaintoyota.net
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 +16146666586

Company description

Germain Toyota of Naples | Toyota Dealership in Naples, FL

Buy or lease a new Toyota at our Toyota dealer in Naples, FL. We offer expert auto repairs and flexible Toyota finance options at our Florida car dealer.

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All reviews:

 

Damon Wise
They have always taken excellent care of my vehicle. I had a small issue with being overcharged once, but Mahogany came to my rescue with amazing customer service. I don’t often write reviews but really wanted to thank her for the kind professionalism.
Myron Jefferson
Absolutely amazed at the hard work you guys put into getting everything done even with me being from out of town. I searched all over for a specific car and you guys had it and took care of every detail remotely and I couldn’t wait to drive down to pick up my car. Absolutely love it! Bryan Scott I think was his name that helped me. Absolute best experience buying a car ever in my 48 years of living. Never have I been so excited.
Elizabeth Keckley
Germain Toyota will take great care of you and your car. And if you have any issues they will make it right. I trust them with my car! Great customer service.
Adam Malkieh
Had my 2021 Tacoma TRD sport serviced at Germain Toyota. They quoted me an hour but had my car serviced and ready to go within 25 min. Staff was very friendly and helpful! Excellent customer service as well. The two wonderful women behind the counter made the checkout process very simple. Will definitely be coming back for all my Toyota needs! Mahogany and Marie thanks for all your help
T Dwayne W
I have used Germain Toyota before when my Scion was involved in a fender bender (which they did an amazing job) Now it was time to purchase an used vehicle. Liked the fact Germain has a separate showroom for the used vehicle which eliminated the possibility of trying to be sold a new vehicle. Greeted with a friendly salesperson (Mr. Joe Kelly) who listened what we wanted and brought us a vehicle that we instantly fell in love. Made the process easy, stress free and was keeping us updated on the vehicle as it was getting certified. If you are looking to purchase a used vehicle – Germain Toyota is the best.
Hannah George
We had such a wonderful experience at Germain Toyota! I was blown away by their professionalism and how helpful they were. Amanda Lobach was so knowledgeable, caring and did everything in her power to make sure we found the vehicle we had been searching for! I highly highly recommend!!!
Jeff Walker
I want to give a special shout to Jared M for all his hard work to make this all happen!! He stayed after the store has closed and showed me everything. The staff at Germain is second to none!! Go in and find out for yourself! Great service, everything was upfront, no tricks or anything of that nature! Thank you all very much!!!
Wayne Campbell
I brought my truck in for service and needed a rental vehicle for a while. I met Mahogany Nolen while in the rental car dept. She asked what kind of car I was having serviced and would I like something similar. I told her I recently had hip surgery and needed a taller vehicle. She set me up in a Toyota Tundra which was perfect! She was super friendly and very customer focused. Great asset to Germain Toyota!
Shelton Vaughn
“Linda and Asher are the “”Dream Team”” for Germain Toyota. Linda was extremely knowledgeable and provided great detail of the features and options for the 2021 4Runner. Asher is simply awesome! He’s a pleasure to work with and always provides the best financial options. Thank you, Germain Toyota, for helping me get my wife’s dream vehicle!”
Lauren R
Chris is always very helpful with getting my car in for regular maintenance. Mahogany at the customer service center is the best and always makes the process seamless. Everyone there is very kind and helpful! I highly recommend Germain Toyota of Columbus.
Grant Carpenter
Mahogany and Asher are excellent members on the Toyota team. Whether it was finding the right car or fixing or fixing an old one, they were always there to help. I would highly recommend using Germain Toyota of Columbus and their wonderful staff that they have on hand.
Brian Mahar
These people do not care about your time. Every time my wife needs to get an oil change, she makes an appointment. When we make an appointment we ask if they will be able to honor the appointment time and they say of course. Every time my wife shows up to the appointment, they tell her that it is going to be a while. It usually takes 2-3 hours while she is sitting in the waiting area. She had an appointment at 11:30am today and she is currently still waiting for them to complete (4 hours later). A Saturday wasted because Germain continues to assure us they will keep the appointment and fail to follow through. Never has a discount been given. We have been tricked for the last time.
Benjamin Long
Great service! Quick checkout and easy rental car experience! Mahogany got me in and out while my truck was being serviced! 5 stars easy!
Ally Hurt
I bought my car here about a year ago and brought it in for routine maintenance recently! I was truly blown away by Mahogany’s customer service! She made the whole experience so easy and pain free!
cova adams
Had my trk in the body shop. Rob Watters did a fantastic job. And Matt Byers matched the paint perfectly!!!
Kasey Pierce
I have used a local dealership to buy all my cars over the years. My 18 year old daughter was in the market for a car and just couldn’t find what she wanted here. (Teenagers!) When she found and fell in love with a car online at Germain, i had my reservations. I thought no way could a large dealership make the deal and make us feel taken care of like my local guys. I was WRONG! I have to say the customer service at Germain was excellent. The sales associates and financing guy were great. Gary, our sales guy, was a big help and explained everything about the vehicle from beginning to end. He didn’t pressure us and was very straight up about everything. Our finance guy, Ryan, was also very helpful and showed extra care to help my daughter understand the process. He worked the numbers and not only got us the best deal but also made it possible to afford a great extra warranty. The buying experience was great overall and we are both pleased with her new car. We will be repeat customer’s.
JR Wotring
Yo my service experience was on point until I had to cash out with Mahogany. That’s when things went straight up next level!!! Service so good that I almost went back in to buy a hat or anything just to hang with that Mahogany good good for another minute.
C. C. diedrich
Everything was fine until after the sale and asked for the keys. They gave me a valet key that cut and jagged my fingers. Only one place to use key entry. Now I do not have security or keyless locks on car… OR even a book to understand what I do have 😢😣 Very disturbing.
Nathan Davis
Fantastic place, and excellent staff! My salesperson Jason was very helpful and friendly. Highly recommend, and I will be returning in the future.
Brandon Alley
Had a great experience at Germain Toyota. I was looking for a specific truck in a specific trim, which is quite a sought after vehicle. They had the vehicle in stock and offered it to me at a very reasonable price. They also respected my wishes to have me in and out of there quickly so that I could get on with the rest of my day! Thanks so much!
Tamara Ely
Righteous was very helpful and knowledgeable about the Toyota Highlander that I purchased. He made the whole process fast and easy. Excellent customer service. He texted me and called me to see if I had any questions or if he could assist in any way.
Sophia Baker
The best experience! I came to Toyota in hopes to find a new car to lease, and they did not let me down. Not only was it a great atmosphere in general, but not once did I feel any sort of pressure from anyone. I only received great advice, along side of clear and direct information. I had the pleasure of working with Ashiq, who made my car buying experience one for the books. Highly recommend this dealership, and make sure you ask for Ashiq!
Great White
I got new 4Runner here and I have to say the customer service was excellent. The whole place had something of a impersonal feel to it, chaotic, but the sales associates and financing guy were great. Sal in particular was a big help and explained everything about the vehicle carefully from beginning to end. He didn’t pressure me and was very straight up about everything. The finance guy was also very helpful and had a great demeanor. The buying experience was great overall and I am pleased with my new car.
Kenny Russell
Mahogany Nolan did a great job. She was very professional. Her and Alice are a great team working at the cashiers desk. I had several problems with the vehicle I was going to check out. They both handled it with a smile and sent me only way. Thank You Again.
Jorel R
I went to Germain to diagnose my engine light, since previously I was given phenomenal customer service. I was told it was fine and to drive on it and if there were further issues to bring it back. A week later my car breaks down on the highway. I get it towed to their shop and I am told that now I need a new engine. Why could they not diagnose an issue like this a week ago? An addition to that they are charging me for a new diagnose it when I pay almost $400 the week before. What did I pay for the first time when I got my car looked at? They could not even get me a rental car so I can work while I wait for my vehicle to be looked at second time. That is terrible service.
Jonathan Clancy
Billy was great! He was very personable from the moment I stepped into the lobby. He thoroughly explained what was going on with my vehicle and offered to help with any further questions or concerns thereafter. Highly recommended.
Trendy Treecko
Mohogany is awesome! She doesn’t just do the bare minimum. She goes beyond and helps customers! Also, her birthday is this week! Happy Birthday, Miss Mohogany! – Torrance
Christina
Mahogany was so helpful and nice! She knew all the answers to my questions! I will definitely be back!
Tino Lowe
I brought my 2012 Rav4 in for an oil change and was given great service by everyone I talked to. Everybody was friendly and a special thanks to the administrator Mahogany that helped me at the check out desk. I recommend this place to anybody with a Toyota and I will definitely be returning!
Tim Loftus
I recently bought a Tacoma from this dealer through Ashiq. I was looking for a rather specific truck, and was lucky enough to be in contact with Ashiq as they were receiving what I was looking for. He was able to help me get exactly what I was looking for with minimal headache on my end I was buying from out of town, and he made the process very smooth, taking information so that all of the paperwork could mostly be done once I arrived. I gave specific instructions on how I wanted to receive the truck when I picked it up, which they followed to the T. Overall a really positive experience, and I would shop with them again in the future.
Kristin Davis
Mahogany was great! Very helpful and personable. She went out of her way to make my experience great.
Mikayla Allen
Mahogany is super nice, fast, and efficient! I’ve rented a car twice and she got me in and out. Will be coming back every time I need one. 🙂
Ashley Mccarey
Got a rental on 4/1/21 and was helped by Ms. Nolen, she made my experience quick fast and easy! I will definitely be back and hope to have her help me again 😊
Brandon Bragg
Jerrod Ridgeway & Mahogany Nolen were the example of fantastic customer service. They both were nice, friendly, accommodating, and so much more. Can’t praise them enough!!! I wasn’t happy about discovering yet another scratch on my driver side door of my vehicle that I know had not been there before; and waiting 1.5 hours past my estimated wait time but in the end, that’s not at the fault of the employees outside the garage.
David Weimer
Mahogany help me get into a rental super easy and fast , i had a appointment for Monday and they got the parts in earlier on Saturday and called me to get me in faster . Not to mention put me in a loaner without asking or hesitation . Great customer service !
matt cannon
Absolutely the best dealership! The employees are top notch from Chris, AJ, and Mahogany every time I’ve been here, they have taken care of my needs They go above and beyond!
Yacouba Niane
The clerks were absolutely amazing and friendly, so was my service advisor Brandon. I highly recommend this center for services.
Nick Johnson
Omar is great! Super knowledgeable and great to work with. Highly recommend! My only regret is not going to him for my last lease
Alan Guy
We purchased a 2019 RAV4. Joe in the sales department was a absolute pleasure to work with, however I can’t say the same for the financing department. Overly pushy trying to get us to finance ad on services and despite telling them multiple times we did not want to sign up for the Toyota Rewards Credit card and refusing to sign the paper to open that account, we were surprised two weeks later with a Credit card in the mail and an additional hard inquiry on our credit report. We called in to talk to the dealership and make sure there wasn’t some mistake, and were told that anytime you purchase a car from them they sign you up for a Toyota Credit Card. Demetrius was completely unhelpful and basically told us we’d have to dispute the card with Visa to have the account closed. Additionally part of the deal was supposed to be $200 off the purchase price of the car if we signed up, but of course we didn’t get that bonus and now get the added benefit of a reduced credit score and one more credit card to get stolen. Edit: The Owners response is inaccurate. We were not told that there was no option to decline the opening of the credit card. We were asked repeatedly if we were sure we didn’t want the credit card and we said we did not. Had we been told there was no option to decline the opening of a new credit account when financing through Toyota we would have elected to finance through our own lender. Also there was an approval form that required a signature to open said credit card and we did declined to sign that form, so I’m not sure how the account was opened without authorization.
Stone Brancifort
I took my car in for service and the cashier Mo Nolen was great, showed me around the facility, explained to me in detail what Toyota care is and what it covers and just made you feel at home. She is a great asset to the team. Thanks
Herman Brathwaite
Every time I come to Germaine toyota I am always greeted by the Beautiful Mahogany she is always smiling and friendly.
Edward Richardson
Brandon Hood and Mahogany were honest and amazing. It made the dent in my bank account much more bearable
holly sarosi
Great experience! Clinton was wonderful to work with! I wouldn’t go anywhere else to buy a Toyota.
Amanuel Woldesenbet
I took my Avalon into Germain Toyota and the service was great. Thanks to Mahogany and Jerrod for getting me in and out.
Quentin Scarberry
Great experience until I took delivery of the car and only got one key fob. Would be 5 star review otherwise. Will edit if I get the other key fob.
Melvin Blevins
Just want to say that Mahogany Nolen is great at her job an has done the best to make sure that I was happy with my rental, very sweet and will have u in ur car fast
Tyler Boss
Mahogany was awesome and her birthday is coming up so you should get her something special
Kelsey Middleton
If I could leave zero stars I would. I have Been looking for a car did several months and found the model, trim, mileage, etc. I wanted At Germaine. I live a little over two hours away and wanted to make sure that the car would still be on the lot at the time of arrival. I was Told Friday after close that the car would be held for me Saturday morning until my appointment. Upon walking in for my appointment I was Told the car had just sold. While I understand A dealer is in the business of selling cars, it was very poor service.
Jacob N
Mahogany did an amazing job making this a good experience with her cheerful attitude and wonderful service.
M Brunner
Good experience. We shopped online ahead of time and had already compared prices with mileage. When we saw how clean the car was we decided to buy. The salesman,Gary, and the financial man, Ryan were excellent. I especially appreciated the information about the warranty In fact I was talked into accepting it since I usually consider warranties to be a poor risk. We enjoyed the conversation we had with him- he gave a personal touch to doing business.
Patricia Nelson
“I contacted Germain Toyota of Columbus to sell my 2019 Kia SUV. I was contacted by Isabeau Mallast, Acquisition Specialist . From beginning to end Isabeau provided excellent customer service and assisted me with selling my vehicle. This was the first time I ever sold a vehicle to a dealership, I wasn’t really sure of the process. The process was easy, fast as Isabeau answered all my questions and explained the entire process. I would highly recommend Germain Toyota of Columbus if you are interested in selling a vehicle. A very special “”THANK YOU”” to Isabeau for amazing customer service and assistance !!!”
D Michael
AWESOME CUSTOMER EXPERIENCE !!!!!! From Check-In to Checkout Teresa and Mahagony were exceptional….five star. Reasons why this location should be your go-to for all things toyota. We just moved from out of state and finding a place you can trust and treats and keeps there customers 1st is not easy. Germain Toyota is that place. The waiting room is clean, EVERY employee around me was super nice and friendly, making it very easy for me to get work done while I waited for my car. I couldn’t say enough about this location. My current and future cars will be serviced and bought right here at Germain Toyota of Columbus. If all this sounds to good to be true. I invite you to go experience the MAGIC for yourself. If you want to verify the smiles I saw first hand. Ask for Mahogony and go see Teresa in the Service department. Thank you Germain Toyota for making my day. I will Happily be back on the 14th.
DJ Daniels
Great experience and awesome team at Germain Toyota! Kaleb Murray is definitely the guy to see if you’re looking for a new or used vehicle. It was a pleasure doing business with him, Tom Lombardo and the entire crew. They made the buying process easy, comfortable and went the extra mile. Much appreciated and I’ll be sure to recommend to anyone in the market for a vehicle.
Tammy Turner
03-20-2021 took Toyota 2015 Venza limited for a brake and transmission fluid flush. 471.00 . Car is now making loud rattling noise from what sounds like a pulley/alternator . Did NOT have this noise before taking care in. Am I upset. You bet. Transmission is 2nd most expensive part in a car. Also noticed they left my coolant bottle almost empty– last month they did the coolant flush. Yesterday they didn’t even notice that or the noise coming from my engine after servicing. They really need to start paying attention unacceptable
Jason Eschbach
I had multiple offers to sell my car and I chose Germain thanks to the personalized service from Jocelyn. After entering my car details in multiple websites I received the standard, computer generated emails with an offer. Jocelyn reaches out with a personal note and I knew I was in good hands. She was able to get me exactly what I wanted and a win-win deal. From the time I walked in with my keys and title the deal was done in 15 minutes. No haggling no pressure. If you’re looking to sell your car, reach out to Jocelyn at Germain Toyota
Martha Trapp
Excellent service! Teresa went above and beyond to identify issues with my van and to keep me informed every step of the way. The Service Team provided professional repairs required to ensure the utmost safety of my vehicle. I am extremely satisfied with the work and would highly recommend this service department. A 5 Stars for certain! Thank you!
Alex williams
Wonderful service Mahogany Nolen was very helpful great place will return.
jmeijernoj
Easy, straightforward used car buying experience. Very fast email and picture correspondence. Greeted upon arrival. Test drive and purchasing paperwork took less than three hours total. Carfax provided with transparency. Nice crew and facility.
B-Dub TV Beats
Brandon and Mahogany provided great and quick service definitely coming back!
Jonathan Kiner
Posted to Facebook how you charged us an outrageous diagnostic charge for a loose gas cap. The response was hilarious. Still, we feel our original Toyota dealership, Sonic, Toyota West would not have charged us for a loose gas cap as they value our continued business. Thank you for any attention you will bring to this matter. Best regards, JK and DH, Columbus, Ohio
Damian P
Terrible experience with this dealer from the start, I inquired to lease a Tacoma online and received replies from Elston and Amanda. After a couple exchanges they agreed to match a deal from another dealer and then went silent when I asked if they can do better. I followed up and got no reply until reaching out to Buddy the Sales Manager which at that point Elston reached back out. Elston said they can only match which I said that is fine. At this point the original Tacoma I inquired about sold and then another one they had coming in was promised to me which you guessed it was also sold but they then promised a third one that was in transit which Amanda put in the system that it is sold to me. With the Tacoma being tagged to me Amanda asked me to fill out the credit app to start the whole process and have everything ready when the truck arrives. With everything happening with Covid and weather the arrival of the Tacoma was pushed back couple times which I learned only by reaching out multiple times to Amanda to get a status update as I was in the dark. I asked Amanda if she can get one from another dealer but she said no one is willing to trade for it so I kept waiting for this one to arrive. Finally the Tacoma was supposed to arrive and Amanda promised she will let me know the second it gets to the dealer. Well I only learned the Tacoma got there by checking their site daily and I text Amanda saying looks like it arrived according to the dealer website. I let her know I can be in on Saturday to pick up. Amanda replies saying she will check if the Tacoma did arrive and at that point she informs me the Tacoma was traded to another dealer by another manager. At this point I am puzzled somehow a car tagged with my name in the system was traded to another dealer in less than 24 hours. Amanda’s suggestion was for me to contact couple local dealers she thinks have the Tacoma in stock and have them match the deal as no one will trade with them for it. I told Amanda to have a manager reach out to me but never got a call. In the end all I got was empty promises and a hard pull on my credit history. Go else where customer service is awful in every way.
Angela Moore
Mahogany Nolen is a great customer relations manager she was very efficient to catering to my needs she was very polite and I felt very comfortable in her presence i plan on doing business with Toyota and hope that she’s here next time I come back
Brianne Paisley
Would never go here again or recommend. My husband and I went here and bought a transit van for our company in July with a warranty, also leased a 4 runner. Ever since July of 2020 we have been fighting with them regarding the $3000 warranty we paid for and got a letter in the mail it was invalid afterward. We still have not received our money back. Ryan was the salesperson, and it has been a nightmare. I would never post unless it absolutely has been every bit of a rip off. We just want our company’s money back now for the warranty that was sold and never was valid. Every time we call no one will answer us, and acts like they don’t know the situation. It’s infuriating. Edit to add, every time we ask to talk to a manager, they transfer us to another salesperson. I also have documentation of all the times we have called/text and never got back with us. First the warranty was put in wrong and now it’s taken months to get accepted, and now we just want our money back. It’s really unfortunate. Poor business skills and customer service when something happens out of the ordinary.
Ephallis Brown
My auto buying experience with car salesman Quinton Stewart was awesome!! He didn’t rush me, pressure or deceive me into the deal. Not to mention I got wanted and needed without a struggle. Thank you Quinton for all your honesty and assistance! The Best Salesman Ever!!
Gina Lyons
Best experience buying a car! Our sales consultant Austin Castin was the best. Our finance person Heather Romine was really helpful too! Great experience all around!
Bo Burgett
It’s a reasonable place to wait, but 90 minutes for an oil change and tire rotation seems a bit much. This is my first brand new vehicle so my experience with dealership maintenance is very thin. 90 minutes may be the norm, still not crazy about it.
MIke McNicol
We went to Germain and dealt with Jessica. We received an instant cash offer to purchase our Jeep Grand Cherokee. She was great and patient to work with. It was a relatively quick process and would have been quicker if not for a few hiccups that were our fault. We would not hesitate to use her again
Jodi Motz
“A lot of these bad reviews are for the service department and not the sales department. They should really have their own ratings. We just bought our second RAV4 in two months. Quinton is a really cool guy!!! Make him work for it though!!!! Lol. We did go test drive a CRV from Lindsey the night before we purchased the second RAV4. What an awful experience that was. Their first offer was $421 on a 36 month lease with a sticker price of $30,500. Then $400. Right up till I told them what Germain was offering All of a sudden they could “”match”” that. Their first offer was almost $100 higher. I will say, as two woman, at Germain, we never felt as if we were being treated unfairly. They allowed us to make offers until we were comfortable. We will be back and also will tell our friends about them!!!! Thank you team!!!!”
Jordan Moore
Quinton is probably one of, if not the best sales reps I’ve had the opportunity to work with. If you’re looking for a Toyota, CALL QUINTON and thank me later.
robert brown
I have no complaints about germain. They have been fair with me and they worked with my extended car warranty. I have to say brandon hood the service advisor is a very genuine person. I’ll definitely recommend people to go germain for a new vehicle purchase or repair.
Cathy Heider
So easy to deal with and COVID-19 aware! Second new car from them! Easy Trade-In Easy finance Will go back!
Anthany Krebs
Great dealership, friendly service, and phenomenal pricing on used vehicles. I’ve purchased three vehicles from this dealership and worked with Gary & Heather Romine each time… Gary always takes good care of me by going out of his way to find the right vehicle for me. I have learned to trust Gary with his candid honesty.🤷🏼‍♂️ Heather, in financing, well take the time to find me the best possible loan. She does not try to over$ell me on a bunch of additional expenses, such as Gap insurance that (in some scenarios) I did not need. … However, she has been doing this a long time and will tell me when I should buy something. For this I really trust her also. The total experience leaves me feeling confident in my purchase. 🤸‍♂️ Feeling as though I was provided the best possible solution for my need & given the most fair deal. Their experience and seniority in their position makes the day whole purchase so much more time efficient as well!… If you are anything like me, you can think of a whole lot more you’d like to be doing than sitting in a car dealership. Well, these two will get you what you need 🚗, financed🏦, and out the door🏎️… I truly can’t say enough good things about Heather & Gary. I will be coming back to them forever 😊
Fay Frederick
Overall experience has been positive, however for a dealership this size and caliber you think they would have courtesy drivers I only have one car and when it’s in the shop how am I supposed to get there to pick it up.. when you’re worried about paying the big repair bill the last thing you want to worry about is being hit with a big Uber or taxi cab bill. And yes my car was towed to the dealership. But I definitely recommend this dealership for repairs very knowledgeable and very fast service!
Angie Walters
Had to make an appointment at 230. Waited 1 and half hr. Good customer service today though.
Luke Paglianete
We met with Joscelyn at Germain Toyota to inquire about selling our 2016 Tacoma. We love the truck but just don’t have any reason to keep it since we both work from home. It just wasn’t being used. She made an offer within minutes. The whole process was fast! Faster than I ever thought could occur, especially with all the stigma attached to the car buying and selling experience! And the best part was the offer was much higher than expected. (much!) Go see her if you are thinking about downsizing your car collection. She’s a pleasure to work with. I can’t say enough about her. Just go…you may be pleasantly surprised. And, who couldn’t use a little of that these days? 😀
Judy Dyer
I always get great professional service at Germain Toyota. That’s why I will continue to have my vehicle service there!
Derek Davis
Worked with an agent named Jessica Denney and had a great experience! She worked really hard over the period of a few days to get me a great offer on a car I was selling. She was pleasant to work with and definitely went above and beyond for me. I’d recommend her and Germain highly to anyone!
Bernice
We’ve have dealt with 3 different Toyota dealerships including this one and I must say the experience here was the least positive. There was an initial action by the receptionist when I first arrived that I didn’t like but I chose to overlook it. Also, I’m use to them going over the services provided after the completion of the job and it was negative at this location. He just dropped off the paper with the cashier and loudly told me what he had done as I passed him. The cashier was also the least friendliest with no interaction whatsoever. Other cars received a complimentary car wash (which we’ve gotten with the other dealerships) and that was not the case here. Customer service is important in many field of work and I feel that they were lacking. I wouldn’t mind driving 30 minutes to a Toyota dealership next time for my service. I will definitely not be returning there.
Shannon Tynan
We bought a used Subaru in March 2019. I was 8 1/2 months pregnant and had just totaled my car, so we needed something quick. That night I had no real issues. The car hadn’t been through the body shop yet, so they let us bring it back later. When we went to pick up the car we ended up being there for an HOUR waiting for them to find my keys they apparently lost. Several months later I had a cracked manifold. Fortunately we purchased a prepaid maintenance plan and extended warranty that we were specifically told could be used at any Toyota dealership. I called Tansky which is much closer and they insisted the plan was only with Germain, who kept insisting that I could go to Tansky. I’ve played that battle several times now. I ended up having to go to the Subaru dealership who said they could not except the warranty. I’ve been way over due for an oil change because of this run around and not having time to drive over an hour past multiple closer dealerships that supposedly could help me but actually can’t. Thursday I called Germain and Tansky and scheduled an appointment for an oil change at Tansky. I left work early and hauled it to Sawmill where Tansky told me they couldn’t really work on other makes and would have to upcharge the service so I would not be saving money. Germain had openings on their website so I called to schedule an appointment and was told they had nothing available (yet another lie). I finally make it to Germain this morning where I spent 2 hours waiting for an oil change. They had a kids room with toys and a TV which would have been great if it weren’t disgusting. There was a moldy Cheeto on the table and it looked like nothing had been cleaned in ages. This would have been irritating anytime, but was totally unacceptable in the midst of COVID. When my car was finally done I was sent out to wander the parking lot dragging my toddler trying to find my car that was “right out front”. I went back in to cancel the prepaid plans and was told all the same lies as before. Maybe the finance guys are truly just ignorant instead of misleading jerks.
Bill Chapman
Great service. No pressure. Excellent communication. Easy buying process.
Anne Drake
Brian Scott did a great job helping me find a vehicle today! He was patient and very informative.
solomon broomfield
Quinton Stewart my auto buying experience amazing simple. He was very straight forward and didn’t leave any empty handed promises he came through. It was defiantly worth it so far best experience I have had.
Markeith McCarey
I Rented a Car From Germain Toyota and had a Great Experience !!! Thanks to Mahogany!!! She was awesome and a Great Help !! Thank You !!!
Heather Grimm
Thank you for the wonderful work done to my car. It looks like new again!
patricia payne
Seamless way to sell our older car! We completed a Kelly Blue Book Instant Cash Offer on Thursday and were contacted by a few creepy buyers. Jocelyn from Germain Toyota sent a professional message, went over a few details for the selling process, and invited me into the dealership. We took a quick trip on Saturday and had the car sold in under 30 minutes. Jocelyn offered more than the KBB estimate, was very professional, and personable. Couldn’t imagine an easier process!
Leah L
Quality of work was great. But no communication until after service was already performed. No time frame on how long I would be in there waiting. I had an appointment from 7:45am and didn’t leave to 3:30pm. If I knew it would’ve took that long I would’ve dropped my vehicle off.
Terry Kelso
I just recently did some business with Joselyn Rivera. She was so good to deal with. I was amazed at the knowledge and her professionalism. I would highly recommend her.
Laelle Burkhardt
“I bought my car at Germain 5 years ago and have been in for service many times. My sunroof recall has been “”fixed”” 3x and it’s still not correct. Today and during my last oil change, I felt financially taken advantage of. I no longer trust them, won’t be back, and couldn’t recommend them.”
Gavin Evans
I needed a vehicle that got decent gas mileage for work because, being a contractor I drive quite a bit. I called Germain after seeing that they had a vehicle very similar to the one I had seen at a different dealership. The other dealership had added some charges to the P.O. that I would never have seen had my credit union rep not called me about it. I felt that they were being shady and dishonest. I called Germain and spoke with Kaleb Murray about the vehicle and set an appointment. He said that he would have it ready when I got there. When I arrived it was there like he said (points for keeping his word) and having a great attitude. From there I deacribed my experience at the other spot and told him what I wanted to pay out the door. The rest is history. From the initial phone call to Demitrus in finance, getting me a lower rate than my credit union, my experience was solid. I recommend Germain.
SONYA S
Tanesha made everything so easy! We talked via email and text and then when I went in I was done in less than an hour! Dimetrious in finance was also fantastic! I would definitely recommend!
Melissa Snow
I feel like they didn’t take my concerns serious, I’m still having issues with the vehicle they sold me and I feel like they just sold me a car to make their numbers and that they did not inspect this vehicle as they say. From No Brake Lights when they sold it , so serious shifting issues , they really just gave me anything and walked away , but I will be looking into this with legal concern , because 3 weeks with a car have been back 6 times if beyond terrible, This car is listed for sale again , and the car has serious steering issues , please do not let them cheat you out of your money
shirley mullen
AJ is great! I have never enjoyed buying/leasing a car until I met AJ. He makes the whole experience a pleasure and not painful! He doesn’t forget you when you drive off the lot – he always follows up. If you need anything, he is always available.
Ginger Richards
We just purchased a Toyota Highlander. First I want to give a huge shoutout to Teresa Wilson in service who introduced me to Lucy Green in used cars. Lucy helped us to find the best car for our needs. There was an issue with the wheels on the car. Lucy and the used car team, and the service department worked with us to solve the issue. We are very pleased with how we were treated and the service we received.
Judah Hout
I’ve been part of the Germain Toyota family for years and I’ve had the privilege of helping other friends and family connect with them for new or used vehicles and their service department as well. I have always been treated like family and everything I’ve needed has been taken care of personally and professionally. If you need a new or used vehicle, they are a hard dealership to beat, and the same is true of their service department. I recommend you visit their website or go in-person for your automotive needs.
Sarah Blubaugh
Buddy, Amy, and Jason are absolutely awesome! They answered all my questions and never made me feel pressured. Great experience!
H. R.
Jared was an amazing salesman and is certainly an asset to your dealership.
Sara Harris
I will never go to another dealership. Recently bought a 2020 4 runner and the process from start to finish was seamless! Everyone was friendly, helpful, and knowledgeable. Some people dread going to buy a car thinking the process will take all day, not here they are super efficient and accurate! Highly highly recommend!!!
Michele Davis
Everyone is very courteous and friendly. My wait was a little long but you were busy. Excellent service!
Beth Armentrout
Things were going pretty bad for me when I took my car in to be serviced. Germain couldn’t find my keys, my repair was going to take a long time and the part wasn’t in stock. I was frustrated with the communication and about to scream at someone…. then Mahogany Nolan stepped in and saved the day. Mahogany made sure I would have a car to drive while mine was being repaired, at no cost to me. She just made things right.
Scott Russell
Not good after car rolls off lot. Cars are cars and not made to last, but people are better than cars …right? Good customer service should last after the purchase. Going elsewhere for dealership maintenance if representative cannot call back help with issue. Been 2 weeks & cannot get thru to schedule work. Can someone pick up the good service mantra & help?
Rosenie Fenelon
I recommend Toyota Germain just because they have the best quality , my first experience was amazing … thanks Kaleb you’re the best
Randy David
My is experience at Germain Toyota was great. Amanda Lobach took care of me. I had different vehicles in mind. She gave me the opportunity to test drive the vehicles of my interest. I felt no pressure from her. She was very informative and offered her assistance after the purchase of my choice. Thank you again Amanda.
James Quigley
My wife and I had great experience at Germain Toyota. We found the exact car we have been looking for online. Made the call to Tanisha and she worked with me on getting the deal I wanted. I bought the car I wanted, at the price I decided on before I got there, and they gave me the amount I wanted on my trade. So it was a win win.
justin moore
My wife bought a car from Germain 3 weeks ago and it has been a nightmare of an experience. The vehicle has been in the shop 6 times within those 3 weeks. It first started with a bad rear, passenger tire. I drove it when she got it back and notice there were a few more issues that were not picked up by the service team. There was an electrical issue with the driver side window controls, that still was not fixed. Then there was the 0-2 sensor that went bad that they had to fix. We told them about an issue with the shifter/transmission; we were told that there was no issue and that 2 different people test drove it and found no issues. Took it back 2 days later, and let them test drive it again. As soon as one of the managers test drove it, they noticed it instantly. The most serious issue was that for the first 2 weeks my wife had the vehicle, she had no brake lights! My wife doesn’t drive at night but she went to out of town to visit family and had to drive back at night. Other drivers including semi-truck drivers were flashing their lights at her, so when she made it home, she had me go around and inspect her car. That is when I noticed that there were no brake lights at all. I was immediately outraged because many thoughts ran through my mind. From my wife getting an unnecessary ticket to the fact that I could have lost my wife and my 4 kids in an accident that night because someone didn’t do their job and thoroughly inspect the car. At this point I DO NOT trust Germain Toyota!!!!! We still have not received our vehicle back dealing with the transmission issue and at this point, I don’t want it back! I don’t trust that the service department is taking it through a full safety inspection, they are just fixing items as WE bring it to their attention. Items that should have been checked throughout simple safety run-throughs. Other people need to be aware of issues like this because if we don’t take care of each other, who will? We know Germain won’t because they are just trying to sell a vehicle. I hope this review and account of what happened to my family helps other potential buyers in some way.
Savannah Barnette
Mahogany Nolen was extremely helpful and nice.
Kwasi A
Bill Blanton gave great service! Looking forward to my next visit. A+
Caela Miller
Absolutely amazing service !!!!! Will definitely be back. Wonderful customer service in ALL aspects, water, snacks, amazing car! Thank you for going above and beyond. Call Jared Merriman for any car needs !!!!!
Debbie Valley
Very easy to deal with. Did not undercut me on my tradein like another dealership tried to do. Financing through my normal bank with the rate I wanted. Very respectable and honest folks at this deslership.
Richard Spurlock
Great people to work with. By far the most hassle free experience I’ve ever had, especially with trading a vehicle in. I drove 2 hours to get the truck, they didn’t change anything on the deal or try anything shady. Very happy.
Janee Stewart
I visited Germain Toyota to look at some cars, Quinton Stewart was very helpful showing me my different options. He wasn’t pushy or trying to rush me. I will definitely be back to purchase!
Shyra G
Jason Gregory gave me stupendous customer service from the time I spoke with him over the phone just to inquire about the vehicle I was interested in, all the way through closing the deal! He is great to have on your team. I was not even expecting to feel this great about getting another vehicle! Thanks Jason 🙂
Khanh Dang
I came in a last month for my very first new car and talked to Jared Merriman. He gave me excellent customer service from trying to match with my budget to try to get me the exact make and color I wanted. He tried so hard to get me the 2020 Red Toyota Yaris which was the only one in Ohio. Thank you so much Jared, will definitely refer friends and family in the future!
Edie James
Amanda Lobach is amazing. If you ever need a new car, talk to Amanda. She was very honest & helpful from the moment we met. I am so thankful she returned my email so quickly. Superb service!!!!!!!!!! I love my car!!!!!
Brian Vance
Offered a very fair price for my For Sale vehicle and we came to an agreement. Sold it to them without buying a car and the process was smooth. Had no issues and Jessica was great to work with.
Juan Taylor
First time I’ve been to service and everybody was really professional it went really fast
Lisa Dorsey
Best car buying experience ever! If you are in the market please ask for Tanesha!
Owen Peters42
Had a great salesman named Kevin. Didn’t negotiate much because they agreed to fix some things that our mechanic found. Would highly recommend, especially Kevin.
Emily Clementz
We bought our Rav4 last spring, and I have used the dealership 3 times now. My first was for an oil change and I needed a part on my door replaced while I still had my warranty. They needed to order the part, and said they would call me back, and they never did. I came back for an oil change and was very happy they extended my package due to covid that had another free one. I said I would be staying and waiting. It took them 2 and a half hours. I did not complain I figured they were just having a weird day. I took my car in the other day bc the tire was losing air. It took them an hour and 45 minutes (with my appointment) to tell me there was a nail that couldn’t be fixed. I ok’d them to replace the tire. It was $286 for that work (I had waited so long already I wanted it done, but CLEARLY they were over charging). I sat for ANOTHER hour and 15 minutes with my 4 year old so they could put my expensive tire on. After a total of 3 hours, sitting in the lobby, and the lobby emptied TWICE. I was told a tool they used for the tire wasn’t working (eye roll) I would have preferred the truth that they did everyone else first. That will be my very last experience at the dealership.
Joshua Echt
I went to Germain Toyota the evening of Tuesday Sept. 15 to look for a 2012-2014.5 Camry, as that was a specific body style I’ve always loved (I didn’t like the 2015-2017 models). I test drove a 2012 LE and a 2014.5 SE and purchased the SE from Cody Close. Cody was an amazing no-pressure salesman who walked me through the process and answered all the questions I threw at him, as it was my first time buying a car with financing. I wound up purchasing the SE, as it was my favorite color and it was more affordable than the LE. I also dealt with Demetrius in Finance; he was amazing and helped me understand why GAP insurance is so needed. He also sold me protection plans that will come in handy (wheel/tire as well as electronics) later on. I would recommend dealing with Cody and Demetrius when going to Germain. They also let me borrow a loaner vehicle while I had brake work done on the SE the next day, instead of me having to pay for the rental out of pocket. Finally they also helped me get a windshield repair scheduled at no cost to me. If you need a Toyota dealer in Central Ohio to work with, Germain Toyota is the right choice!
Rosie H
Brandon Hood was awesome and helped fix a problem I was stressing about quite a bit. He is the man to ask for if you need results! Even though my car is no longer under warranty Brandon and his team went,above and beyond to address a rear sun screen failure. They even gave me a loaner car free of charge due to the lengthy time required to fix my issue. I highly recommend Germain’s service department with striving to keep customers happy doing whatever it takes. They really stand behind the Toyota name with integrity and honesty. I will be using Germain for all my future car needs.
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