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Bates Ford in Lebanon, TN

Overall Rating 4.5 out of 5
60 Reviews   Write a Review
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Ford Dealer

1673 W Main St, Lebanon, TN 37087, USA

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Company description

Bates Ford | Ford Dealership in Lebanon TN

Visit Bates Ford in Lebanon for a variety of new & used cars cars, parts, service, and financing. We are a full service dealership, ready to meet you and earn your business.

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All reviews:

Gary Pounders
These guys are horrible at communication, do not treat customers equally, and will lie to your face. I was interested in a vehicle at their lot but was working 60+ hours a week and lived an hour away. It was difficult for me to come see the truck, so I asked if they could hold it, and they said we don’t do that. I arranged to come see the truck the next day. The dealer told me he would let me know if anyone bought it before then. I drove the hour to come see it only to receive a phone call while in the turning lane to the lot. The “salesmen” said the truck had been sold.
I was furious and asked to speak with a manager. A manager and the salesmen then explained to me that the truck had been sold the night before, but this wasn’t communicated to my salesmen and many others in the company. Then the manager “tried to explain” and only made it worse. He said that the sale wasn’t actually final, but that the husband had come in last night and arranged to hold the vehicle. I immediately said I asked to do this but was told it was against policy. He said the wife was a nurse and worked nights and so this was an exception. Why is me working 60+ hours not an exception? The manager then tried to make it up to me by telling me he could search for the same vehicle for me at auctions. I told him I would never work with them and that I would tell others about this.
These guys aren’t even aware of what vehicles are available and which aren’t at any given point. And we’re not talking an hour or so. This was 24 hours later, and my salesmen still had no clue. Horrible communication. Also, they lied to me about never holding vehicles and allowed someone else to do so, which lost me the vehicle.
Rory Linton
My wife and I bought a new car here and I believe we were treated well. Problem came after. We did not receive a manual with car and asked for one. We also thought of a nice jester and brought a lunch for the entire company. It was at this point the salesman stop returning calls. We felt something was wrong. This salesman ignored us as much as possible. However, when we were confronted he was cordial and apologetic. It took more calls to finally get the manual. He dropped it off at our house and put it in the car and never told us. This is very suppesus behavior and we felt violated. We really never got a good appreciation for the lunch we brought to them. I then needed the service department to look at a older vehicle with a issue regarding the airbag system. I could tell they were interested in only replacing parts to fix problem. That way the cost would be greater. Not sure if I will ever be back.
Angie Gay
Internet sales is great. Inquire on a vehicle, schedule a test drive and Mike will have it ready for you. Financing options are great as well. Credit department friendly and fun. We have no reason to shop around, we will always just go to Bates Ford.
Trey George
They get the job done, but they are expensive. They are actually less expensive for oil changes than the pull-through oil change places, so I’ve started taking my vehicles here for “The Works”. They will occasionally do something sloppy, like forget to reconnect my door handle sensor or not get my undercarriage cover reconnected so that it is dragging the ground, but they make it right when I take the vehicle back in. Annoying to have to do that when you are paying top dollar for work. I continue using them because the work they do seems to be very good and is done in a timely manner. I have four Ford vehicles and I use Bates ford for oil changes and most repair work.
Adam Wortman
Drove all the way out to Bates Ford on a strong recommendation from a highly respected family member. They did not disappoint!!! Mike Mohr treated me like a friend and the whole staff was very welcoming. They went above and beyond to make sure I could leave that night with my new prized possession, a lightning blue Ford F-150, which I got to take right off the showroom floor. Mike didn’t pressure me or push me any direction. I would recommend Bates Ford to anyone looking for a great deal on a Ford.
I have been dealing with Bates for for over 4 years now. We.moved from Denver with a leased vehicle and realized we were going to be well over the mileage here in TN. Barry help us out of the lease and into a purchase. He is one of the most honest salesman I have ever met. When we went to buy a car for my daughter, he treated her lim e she was his grandchild and steered us away from anything he did not feel was safe or reliable. Really a stand up guy. Own 2 Ford’s and they perform all of my service as well.
Zach Linton
I recently bought a car from Bates Ford. It is the second car that I have purchased there. I had the best experience at Bates Ford. Michael Mohr is the absolute best person to purchase a car from. Mike and the rest of the staff make buying a car an awesome experience. Thank you so much.
Linda Summers
We are happy to of bought from Bates Ford, not pushy sale. Very great experience with car buying of a used vehicle.
Omar Rojas
Took three days with my vehicle, didn’t get the job done and after I brought the right parts they refuse to do the work. Manager didn’t seem happy to talk to us at all and didn’t let me say much about the situation and just kept saying “no, can’t do it”
Billy Fuson
Took a company truck here because it was having trouble…they figured the problem out in no time. Curtious, clean place, and very professional! The service advisor is an awesome fellow.
Michele Gunter
We had an easy, great experience, purchasing our new to us Toyota Rav4 with you! We know Patrick personally, everyone was very nice!
Mark&Maria Pooley
Thanks, Joey & Mike! Twice now, it’s been an easy and pleasant experience. Y’all are the best!
virgil dennis
Great place to hang out,or buy a vehicle!Staff member Mark Mohr was great. I think he was a straight shooter, honest,and above all did everything he could to get me the deal I was hoping for. Go down and check the place out,and be sure to talk with Mr Mohr before you leave. Let him do for you what he did for me. Thanks Mike!
Ray Dionne
Overall good experience buying a used car here, salesman, Tom Shorter was very nice. Did have to wait too long between agreeing on a deal and completing the paperwork. Otherwise I would return here for another car.
Brent Tyre
Had an issue with OEM Ford lug nuts “swelling”, so to remove them while doing a tire rotation would result in damage to the lug nuts. The Service Department ordered mine for me under warranty, if not, it would have cost me $214.00!! Thanks for looking out! Highly recommend Bates Ford!!
Gabriella Trubridge
Great Experience Mike our salesman is everything you want a salesman to be , knowledgeable and friendly. Our experience with Bates Ford was top notch. Highly recommend this dealership
Gary Bell
I was in contact with Steve Kress through the website, I saw on your lot as well as on the site the truck I ultimately purchased, Steve had it pulled up to the front warming up for me to test drive, I appreciated that as the temps that day were like 20 degrees after it had snowed the night before. Steve as well as the sales manager and finance director went above and beyond in helping with my purchase. I really love my truck and look forward to the relationship I will have with Bates Ford, I highly recommend you shop here!
Tommy Williams
Got an oil change. I called ahead, they said “it wouldn’t take too long. They could get it done pretty quick.” I came right in, they put my vehicle on the lift, and it took over an hour and a half… So lesson learned, “real quick” is a realative term. I give 4 stars, because they were nice, and the job was completed. But for the amount of time it took – next time I will be going to Valvoline.
Elaine Gribbins
You don’t want to know about my experience with Bates Ford. I have not been back. But the people at the Ford dealer in Murfreesboro are great!
Lucinda Phillips
My husband and I have had great experiences in dealing with Bates Ford and Mike Mohr. Mike just sold us our third new vehicle, and I know I’m going to love it. Our family of 6 now owns 6 Fords!!
Jill Drouillard
Amazing service every time! When other dealers have let us down Bate’s made it right! Ray holds a special place in my heart because I was upset and he was able to be kind and considerate to our situation. He really made a lasting impression on me and my family. Never underestimate a kind words or gesture. We will only take our cars here now.
d lay2
I bought my 2011 F-250 brand new from Bates Ford and have used there Service Department since then. I can always count on Paul Tubbs and his Team to provide everything my truck needs to keep me safely on the road. Very friendly and never had anything but great service each time.
Bill Wolfenbarger
GREAT service! Honest people! I never have to question the pricing or procedures. I HIGHLY recommend Bates Ford!
Steve Kress
Best world class vehicle buying experience anyone could ask for, everyone was fabulous from the front desk all the way to the finance office. I couldn’t ask for a better salesman then Steve. I recommend that everyone looking to purchase a vehicle go see Steve at Bates Ford in Lebanon Tennessee.
William Hunter
We recently purchased my wife a new Ford Explorer and we were very satisfied. They went above and beyond without pressuring us at all. I also really like the convenience and hometown feel of their location. We look forward to them serving our new vehicle and will definitely purchase from them again in the future!
Rick Ashby
Just bought a truck from Bates Ford and had a great experience. Both Mike Mohr and Barry Broersma did a phenomenal job. Mike met my every need and Barry went above and beyond to find me the best finance. As a matter of fact, I had closed the deal and was about to leave when Barry called me back and told me he had a better deal that just come in,and saved me a full percentage point in interest. Very positive experience!
tina williams
I found the vehicle I was interested in on the website. I walked in without an appointment, took a test drive and made the deal with ease. I was impressed with all the staff and especially Joey in sales. It was a great experience!
Dennis Kempa
What a Dealership Should Be Like! Worked with the internet sales team and had the deal basically worked out before I drove the 100 miles to get there. Arrived at teh dealership and my new vehicle was waiting right outside the showroom door. A few minutes for them to look over mine and we shook hands, done deal. Would definitely buy there again. Nice, laid back, small town dealership.
Cody Winfree
I had an awesome experience buying my new truck. Mike Mohr answered every question and was honest. I can say my next purchase of a new or used car will be with Bates Ford.
Worst experience of my life. I did walk away with a car however it took over 2 days, 240 miles and 5-6 hours of waiting. They didn’t listen to me at all. I walked in the first day and had a pre-approval letter for the car. I told them I didn’t want to have another credit inquiry and they pulled it anyways. Had me sign a document that was “to verify I was who I claimed to be” – turned out to be a second page document for the credit application. Didn’t even know. I called to have them take it off. The guy that talked to tried playing the victim. “I’ve been doing this for 25 years, I wouldn’t make a mistake like that” & “Ive been doing this for many years I would never waste my time, my time is too valuable”. – What he has been practicing for 25 years is how to fluff up wording so he can trick you into signing things that you don’t want to.
Chad Seay
Great great dealership with wonderful people that do everything they can to help and don’t try to force you or convince you to buy anything. We will definitely buy another vehicle from them in the future!!!
Josh Leyhew
I bought a used Chevy Tahoe Z71 last week from Mike Mohr. Bates Ford is so easy to deal with. I had a fantastic experience with them. I highly recommend that you go see Mike for all your car needs. He is honest and a did everything he said he would. It is nice to deal with honest folks when buying a vehicle. Go see my new friend Mike Mohr and the rest of the great staff at Bates Ford in Lebanon.
Karen Spicer
Tony Bates will trade “for anything that don’t eat!!”. I’ve bought a few vehicles from here. Nice, friendly, never pushy sales folks. Mr. Bates does not sell the nostalgic vehicles in his commercials though…that’s the reason they get 4 stars and not 5.
Reggie Allen
My shopping and buying experience from Bates Ford and my salesmen, Mike Mohr, Internet Sales Manager, was truly smooth and easy. I purchased a beautiful, red 2016 Ford F250 XLT. I believe I was treated fairly and honestly and it was definitely worth driving from Georgia to make the sale. Everyone who helped us get into this truck was such a pleasure to work with, including Mike in finance and Richard from the business office. Sincerely, thank you all for making this a wonderful buying experience. I look forward to working with you again in the future and highly recommend your dealership. R. Allen, Georgia.
Madalyn Mitchell
Micheal Mohr is who you want to ask for! With him and the help of the team there they worked so hard to help me get the car I wanted! He was patient and never made me feel pressured. Home town hospitality and friendly faces! I’ll be a customer for life!
Blake Lasson
I started taking my 2010 F150 Lariat to Bates Ford about 2 years ago and have had all of my service completed by them since. I love that they treat me with respect and not once have I felt them try to do an “up sale” on me for anything.
Patricia Bates
I recently bought a Ford Edge from Bates Ford after much searching for just the right car and dealer on the internet. Everyone that I met there was very nice and helpful.
The salesman who helped me was Ronnie Kelley. He was very helpful and knowledgeable about the Edge. He walked us through the operation of all the unfamiliar “bells and whistles”. I could not ask for a better salesman to help me. I feel that he went the extra mile for me.
The Edge is a wonderful automobile. It has a nice, comfortable and quiet ride. I am enjoying it very much.
Don Ruesewald
Mike Mohr was AWESOME and I was able to negotiate and purchase a truck for my Son. Its a SMALL TOWN feel and my kind of SERVICE.. I took my other f150 in for service and Donny was great at determining what my truck needed and then I bought this one foe my son while I was there. GREAT DEALER. I will be buying more from them. DON..
Kim Jenkins
Just stopped in here when I was traveling on the road because I was having some issues with my truck and the guy at the counter was incredibly rude. He was not helpful in any way. Go somewhere else!
Joseph Hunter
I have a. 2011 ford hybrid and it’s a very nice car. It drve good. And love it ur service department. Do a very good job.i want to know is it safe to drive it .because my power steering just went out today on my 🚗
Rachelle Leslie
Had a great experience buying from Bates. My salesman, Mike Mohr went above and beyond to help get me into the car I wanted. Highly recommend Bates and Mike!!
Byron Marcum
My wife and I bought an Explorer. Mike Mohr was our sales person. He was very helpful with trade in value, financing, knowledge of the vehicle, and committed to making the customer feel welcome and that small town business atmosphere. I highly recommended Bates Ford, especially Mike Mohr.
Josie Price
They did everything they could to get me where I wanted to be. Joey is the best salesman I could ask for and Barry in finance is a miracle worker!
Maricia Barlow
Couldn’t have had a better experience! Two cars purchased from them over the years, and after a week of surfing the web and multiple phone calls checking stock and prices, just purchased my third. Great service!
Ranch Stuff
I own a F-150 King Ranch from Bates Ford. I have it serviced there and at their satellite location on the square in Lebanon. Always a good job, always courteous and well done. Paul and his team are great. I really appreciate how nice and accommodating they are.
Sandra Gibbs
I have recently purchased a 2016 Ford Explorer, Limited Edition at Bates Ford. The Staff there is wonderful, from the new employees such as Ray, to the more seasoned sales staff. Ray showed me the vehicle the first time I stopped at Bates; Ray was very polite, not pushy, and he answered all of my questions. Barry helped me when I return on Saturday with my husband. My husband and I have purchased several vehicles from Barry; working with Barry is always a pleasure. I’m would highly recommend Bates Ford.
Diane Wingo
I went to Bates Ford for an oil change and decide to look on their lot for a new vehicle because of the great incentives offered. They did have an Escape I was interested in but wrong color. Within 15 minutes they had found an Escape with everything I wanted and was the right color. They had the vehicle there the next day and the salesman stayed a little late on a holiday to make sure everything went smoothly and I was pleased with the vehicle. Couldn’t have asked for a better transaction.
Frank Jarboe
We purchased a used truck and found it to be as advertised. The entire transaction was pleasant and stress free! Our salesman Gary was professional, yet warm and friendly.
Linda Bain
We are very happy with our new 2017 Explorer. This is our second vehicle we have bought from Bates Ford. Both experiences were great. No problems what so ever. Thanks Tony.
Jamie Gossen
Best experience buying a car ever! Mike Mohr was the best! Mike talked to me on his day off and worked the following day to meet our needs and get us in a Ford Edge! Everyone was knowledge, nice, and very efficient! I would definitely recommend Tony Bates Ford! Very happy customer! Thank you very much!
Steve Cretin
An awesome experience…great attention to detail…super staff!
Amanda DuBois
Had a great experience and Love my truck. Mike and everyone else that helped me were great and did an awesome job to get me a good deal and financing. Would recommend to anyone!!!! Thanks guys
Jim Patton
If you are looking for a great used truck at a great price, I recommend Bate’s Ford in Lebanon, TN. The people there are both friendly and professional – from the sales floor to the service department and the parts department.
Diane Stone
I have bought several cars from this dealership the service department is a five star. I was taken care of as soon as I got there and I was called regular to let me know what was going on. This is something you will never get from any other dealership. I thank you for all you have done for me. This is what makes your dealership number 1 all the employees are the best.
Jason Ezell
Brought my 2015 F150 in for an oil change, unannounced, no appointment, rainy day. I was immediately greeted and signed in, and directed to the waiting room. Before I could even figure out how I was going to waste the next hour, I was done, and there were people there in front of me. They were courteous to everyone, helped them all with problems and I think each of them said something positive about siting in a service room on a rainy day. These folks really know their job, they are very good at it, but they really enjoy it and that makes a huge difference to everyone. Great job with this staff and facility
Tanya Hudson
We have had a wonderful experience here twice now. Great quality, well cared for vehicles and a wonderful experience with the staff. They went above and beyond to make things work.
Rusty Ware
I had a great experience with Mike Mohr and Bates Ford. I had, thru some bad luck, to trade in two vehicles to get down to one. They were able to provide me with two very good options and then Mike worked with the GM to ensure that they put their best efforts into the vehicle I chose. I ended up getting exactly the deal I needed on a 2017 Explorer Sport and couldn’t be happier. I highly recommend making the short drive to Bates.
Samuel Edwards
Quick service but they are a traditional vehicle dealer. Nice people nice facility.
Ginny Foley
I bought a 2017 Ford Escape. I love the car and it drives really well. My only complaint is that we spent hours while financing was going through waiting around to get the car and was never shown how to use all the features we just purchased in the car. We still do not know so it is trial and error. They knew we had to leave by 3:30 for work so should have gone over the car while waiting. Also we needed to stop on the way home to fill the car with gas since it had less than 1 quarter of a tank. Every other car I ever bought always had a full tank of gas.
Darlene Phillips
I am very happy with my 2016 F150. Tommy was very helpful in the sale of my new truck. Which I knew he would be since he sold me my first truck from Bate’s Ford. The staff was great also. Thanks Tommy and Bate’s staff.
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