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Arrow Ford, Inc. in Abilene, TX

Overall Rating 4.5 out of 5
92 Reviews   Write a Review
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Ford Dealer

4001 S 1st St, Abilene, TX 79605, United States
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Company description

New Ford and Used Car Dealer Serving Abilene | Arrow Ford Inc

Visit Arrow Ford Inc for a variety of new and used cars by Ford, serving Abilene, Texas. We serve Sweetwater, Clyde and Cisco and are ready to assist you!

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All reviews:

Makenzie Jackson
We had the very best experience at Arrow Ford buying a new truck. Sheena did an amazing job creating a comfortable environment for us to shop and ask lots of questions without feeling pushed or overwhelmed. Sheena also worked hard to get us a good deal and we are very thankful. Sarah, our finance manager, created a very relaxed space for us to talk numbers and make final decisions. We are very thankful for both of these ladies helping us make what could easily become a stressful day a very fun and exciting day. I would recommend Sheena, Sarah, and the whole Arrow Ford team to anyone looking to buy or sell a car.
Allie Ronquillo
Great service department that took great care of my vehicle, coordinated a warranty repair and provided a rental vehicle to use during the repairs. We broke down on a road trip to visit our sick relative and their quick actions made the trip possible. Thank you!
Sterling McVea
Mason Anders was the sales consultant that helped me when I purchased my vehicle. He was very kind, professional and very helpful. He went out of his way to help out, I loved the friendless and Professionalism. I would not mind doing Business with Arrow Loan Arranger again.
George Rodriguez
I had a great experience buying a vehicle from these people. I was recently in an accident and needed another vehicle quickly. I found the exact one I was looking for and the rest was history. Very friendly people made me feel at home. I live in San Angelo and they were kind enough to make arrangements to have it delivered. I would definitely purchase another vehicle with this dealership.
Ray The Demon Fox
Great place, had a wonderful lime green cobra for sale that was wonderful to look at. Has wonderful cars to choose from, and a wide variety.
Kaci Phillips
Just bought a new 2020 Ford Edge from Cody at Arrow Ford. He was very patient with me as I asked to find the best possible combination of rebates for the lowest payment I could get. The sales managers were very friendly and came to me and explained a few different options for rebates and lenders so that I could see all the numbers before making my final decision. This made me feel confident in my purchase, so I left feeling satisfied. I took a quick lunch and before I even came back the car had already been detailed very thoroughly. Cody sat with me and walked me through all of the awesome features I had available so that I had full knowledge of my car’s capabilities. He’s also very friendly, a great conversationalist, and he really knows the car business. I would recommend Cody Brock at Arrow Ford to anybody looking for a new or used vehicle!
Latisha Hildreth
Mason Anders is the best car sells man ever if u want a good guy he is the man to go to he helped me and my husband get a nice car and went beyond to help us thank you mason Anders so much
James Denton
Trenton in the service dept. Was very helpful, courteous and professional! He and the team of mechanics took care of my vehicle, I am very pleased with the service!
Kimberly Wagoner
Thank you Elijah For making the purchase of our Ford Explorer easy breezy. I appreciate the new ride and it is perfect for our family and budget. Thank you Sarah for helping me choose a fantastic warranty and reviewing all of my options! Arrow Ford is a great place to shop and it’s the people who make it so.
Kim Bosher
Loved having Tristan Simmons as my Sales Consultant! Buying from Arrow Ford was a great buying experience all around! A knowledgeable, no pressure Sales Consultant that got me in the truck I wanted with all of the safety and comfort features that I was looking for. I bought from Arrow because of their Community support and their amazing service department under the Leadership of my fave- Kathy Sutton! Jeff Zinsser in finance made the financing so quick and went above and beyond. The new Sales Manager Tristan Cauthen gave me personal attention and thoroughly answered all of my questions. Thank you to Shanna , Seaton and their amazing team! Arrow is truly the right choice!
Johnny B
I have one issue. The vehicle sticker is placed so that the driver can nor see out of the passenger window. It needs to be moved or a different kind of window sticker needs to be used.
Collin Tompkins
Ryan was the customer service representative who intook my truck was very helpful. He set up everything when the mechanic (didn’t get his name) found out my truck was leaking oil and figured out all the details for me to set up an appointment to get it fixed. Everything was effortless and all I had to do was say yes to the soonest available time. Thank you Sir and the person who found the leak. Didn’t cost a thing because it was covered under warranty and even though he knew I didn’t have to pay he still went above and beyond.
Paula Baker
Amazing to work with each step of the way! Even when Aaron was out sick he took care of us! Aaron, Hollie, and Sarah (in finance) were absolutely amazing! We love our new to us Explorer!!!
Blake Hopson
I had an amazing experience with arrow Ford. Trenton was an awesome advisor. He kept me updated about my car the whole time.
Brenda Mills
I had the best customer service I could ask for. Thank you Lyndi for everything you did. Lyndi was very helpful with all my questions and concerns. She was always right on Top of anything I needed. I will definitely be back to see her again. Thanks again.
shelby ries
Kimberly – was amazing! No pressure and more than flexible to make you comfortable in the shopping experience. We wanted to drive a showroom floor car and she had it pulled out in less than five minutes. Will be looking for her for the next vehicle purchase!!
Carl B.
Great dealership!! I have purchased two vehicles from Arrow Ford and can say from experience that they treat you well, are friendly, honest, and have great integrity. Clay, Kyle, and Loy were awesome to work with. Thanks guys! I’ll be referring folks to Arrow every chance I get.
7M Plumbing LLC
Overall Arrow Ford is a Class act, as a business owner I understand the hardship of employees and the ability to obtain employees that meet the level of professionalism needed to operate a business. Arrow Ford sales department and parts desk has a great group of employees that are able to take the time to help with customer needs at a 5 Star level. Arrow Ford Service Department, the service department is understaffed. I have no complaints about the level of service when I was there but when it came to setting a service time and discussing what could be completed on the repairs needed for our vehicle there was defiantly a lack of able service people to handle the volume of service needs. overall Arrow Ford Service gets a 3 Star rating.
Debra Higgins
We were most fortunate to get Kimberly Wagoner as our sales rep! She was so professional, sweet, and truly cared about our circumstances, needs, and wants. She returned our calls promptly, answered our questions even if it meant researching them, and made herself available quickly. She’s the best and we hope Arrow Ford will give her a glowing evaluation, along with a big raise! All the employees there are very courteous, and this is the 2nd vehicle we’ve purchased from there the past few years. We even take all our vehicles to their quick lane for tune-ups, and they are the best too! Don’t hesitate to check them out. We absolutely recommend Arrow Ford!
Baillie Travis
Another seamless and pleasant experience with Lyndi Marks! She always goes above and beyond to help us… and we are not easy buyers! And of course Jeff in finance was great when closing the deal. Highly recommend Arrow Ford… and starting with Lyndi as your saleswoman! 10/10 experience.
Glenn Morrow
We were extremely satisfied with out experience buying a vehicle from Arrow Ford! Brandon Brown went above and beyond to find us the perfect truck. Sarah Farley was unquestionably the best financial advisor with us on our purchase. Trenton Cauthen, the service advisor took care of the recall efficiently as well as our Ford Edge that we brought in for an assessment of the navigation system.
Mark Mathis
Great experience with the sales and finance department. Particularly as we were buying the car remotely from almost two hours away and weren’t able to test drive (not a big deal for us, they were willing to do a lot of virtual things to help us out if wanted). They even delivered the car timely. Awesome communications, follow-up and customer service.
John Harwell
The service department is one of the best I have ever used. They are prompt and efficient. It is always a pleasure to deal with Arrow.
Ken Shira
I enjoyed the buying experience at Arrow, as much as one can enjoy buying a new truck. Malcomb Johnson was the most informed and educated salesman I had in my truck search. He knew more about the vehicle than any of the other salesmen at GM, Toyota, or Ram.
Matt Wills
“Arrow Ford and Andrew made the buying process great! I had a “”better”” price from a DFW dealership but they were just playing games and giving me the run around. Andrew was truthful from the moment we first spoke & that is why I chose to business with Arrow.”
Byron Jobe
“Went in to get repairs made on my car today had to leave it for a few days. I live 46 miles away with no one to give me a ride home. The nice lady at the rental desk tells me the person just ahead of me had rented the last available vehicle. Now what do I do. I informed the service manager of my dilemma. The reply was unexpected “”Give me a few minutes and I’ll have someone drive you home no problem. “” Arrow Ford Abilene Texas a great place to have your vehicles repaired. Thanks and keep up the good service!”
Marco Ramos
As always, Arrow Ford delivered quality and professional service. the folks at the service department took care of my wife’s Ford Focus and had it ready within hours. Kuddos to the service department and vehicle repair and maintenance folks
Ralph Harness
Professionals in every single way. Clean front line. Personable service reps. High class rating.
Dawn Garza
We bought a used Ford Escape and Ty Guster was our Sales person. We weren’t originally able to find something in our price range but he worked diligently for two days and was able to work out deals on not just one car but four of them! He has wonderful customer service. Damian Sanchez in finance took care of our paperwork and was very fast and he also has amazing customer service. We will definitely be back to this dealership again.
Kimberly Dahl
I’ve always been treated right here. They take care of me and are honest with me on my options. It’s hard to find good customer service and an honest dealership these days. I stay with them for those facts.
Daniela Lopez
“I have bought several cars in the past and I would say this was the worst experience!.I let the salesman know what time I would arrive and what I was looking for,He was unable to find the key to the vehicles that he wanted to show me and ended up telling me that the vehicles are not even on the lot!..I had several questions and all I was told “”I will ask my Boss””. They finally found the keys to A vehicle and it had nothing that I was intrested in. When his “”Boss”” finally came out he didn’t seem to care…Never again.”
Katherine Badding-Reed
“While my son Timothy is co-owner of our new Ford Fusion (we’ve named MizLucille) he has MD and doesn’t drive so I’ve been given the honor, with his agreement on all points, to rate our new vehicle. Comfortable, good looking with smooth lines and no “”clutter”” (and a terrific white color which is almost a necessity in our beautiful but rather warm West Texas climate). Good gas mileage, smooth ride, transmission quiet and effective, and it can get out of its own way with a bit of a heavier foot on the gas. Gas mileage acceptable. Enterior easily cleaned and attractive. Loves the highway but on curvy country roads it sets well on curves. City traffic is a snap. Not over-wrought with bells and whistles, it has a lot of helpful little toys that contribute to the car’s usefulness. Loves the highway (and Texas has a lot of those). Also does well in the mountains, and the stop/go of city streets doesn’t faze it a bit. At age 80, my couldn’t be more grateful for a car that is and feels safe. Thank you FORD and to our dealer, Arrow Ford and all the people there who have given us such excellent service over the 5 years we’ve done business with them.”
ayad Mahdi
our experience buying this minivan was very pleasant and professional and we actually enjoyed it and the reason we give five stars because the people we dealt with, especially Brandon Brown. he responded to our requests and answered all of our questions promptly, he made a video of the van and sent it to us so we can see it live, because we don’t live in the same state, so it was hard to see it in person. he never lied to us or used pressure tactics he was really different than our experience s with other dealerships, and when we drove to buy it, it was exactly the way he said it was, the finance manager Ms. Leslie Farley. we thank them both they treated us very professionally with respect even though we are immigrants. which is exactly opposite what we have experienced lately so thank you very much.
Told they had a part for a brand new vehicle that had a recall and it shouldn’t take long to replace. Made the appointment a week in advance for the morning to be able to pick up right after part was replaced. I received a call late the afternoon saying they didn’t have the part. I WILL NOT BE BUYING OR BRINGING anymore of my Fords here, this isn’t the first time I’ve had a bad experience here and this sealed the deal for me. They’re overpriced you can’t get ahold of anyone when you try and call and apparently not competent enough to know if they have a part or not.
Richard Trevino
sales people very helpful , clean car low miles , great price would recommend anyone to purchase from Arrow Ford
Andrew Crespo
I want to thank Arrow Ford for making a very wrong situation right for us. Blake was amazing. Him and the team really worked hard to get us into a new Ford Ecosport down to the T of everything I wanted. We are very happy with the service, the professionalism, the understanding we endured during this process. We will be back again in the near future.
Lynn & Pam Hutton
Blake Sherman did an excellent job of selling! Upstanding young man. The manager, Andrew, also came over to see if he could assist us. Great job all around.
Keith Acosta
We travel full time going all over the US. We happen to be in Abilene TX and needed a 10,000 mile service. We made contact with Arrow Ford and they got us in and did the few extras that I requested. The service was quick as I had to wait there for the truck. Very pleased with the folks as they kept us informed as the progress and status of the service work. Thank you so much.
Bryan Rollins
Best experience ever!!!! Pierre and Sarah were super knowledgeable, helpful , and most of all extremely friendly!!
Elissa Atabala-Catherall
My experience with the service department at Arrow Ford was great! Richard at the front desk was kind, courteous, and knowledgeable. His team worked diligently to get me in an out with my service. I highly recommend Arrow Ford!
Nancy Vodak
Just bought a 2020 Ford Ranger. My first truck ever (and I am old). Sheena was absolutely fantastic. She was so flexible with the negotiations and helping me get the truck home for my husband to test drive, as he was working on not able to make it to the dealership. Isaiah, Sales Manager, came out and introduced himself and was asking questions. I felt like he wanted to be part of the process. If you are looking for a new car or truck, Arrow Ford is the place to go. Everyone is very friendly and helpful. Loy was the finance person we dealt with and he was fast and efficient. I loved that part as it is usually the most tedious and seems to take forever. We were able to do so much over the phone or on the computer. It helped us not have to sit at the dealership for hours waiting for each step to get done. Love our new truck. Thank you Arrow, and especially Sheena Tijuerna.
Tara Shearer
My husband and I decided on a Friday we wanted to trade in our car. I used the Kelly BlueBook value estimator for my old car. The next day ford called us and we found something I loved a few hours later Ty Guster (sales) had us in a new used car and out the door. He was fantastic and work hard to get us a good deal a good trade in amount and taken care of. We will definitely be back to him to pick out our next car! Thank you to Ty and everyone at Aaron Ford for your hard work.
James Laney
I just purchased a vehicle and it was the easiest experience that I have ever had buying a car/truck! Arrow Ford was extremely efficient with the process and paperwork. I did it all remotely and they delivered the van right to the door.
Macy Campbell
Everyone we worked with was wonderful, they made the process of trading vehicles very easy! Will be doing all our Ford dealings here from now on.
Aubrey Jarrett
Everyone was great to work with! Excellent customer experience!
Stephanie Sullivan
Last week, we purchased a Ford F-150 from Arrow Ford Abilene. Our experience was very positive. The sales team was attentive to our requests and made the process go smoothly. Sheena, our sales person, was great. She was knowledgeable and knew exactly the perfect truck for our needs. I would recommend her assistance to anyone who is looking for a new vehicle. And finally, the team at Arrow Ford made sure our vehicle was ready for pick up early the next morning, as we had a family emergency to deal with. Thank you so much Arrow Ford. We will return in the future!
David Klement
This is my second purchase from Arrow and I totally love doing business with Arrow Ford. The process was seamless and everyone was super helpful. No one was pushy and since I wasn’t certain what I wanted to look at that had some choice ready for me to test drive. Will definitely buy from them again.
J. Allison Alvarez
Took my car in for an oil change at Quick Lane. The whole process couldn’t have been easier. The staff are very friendly and knowledgeable. No doubt I’ll be back.
Shawn Bennight
Sales person was very friendly and knowledgeable. I didn’t feel any pressure at any time. The whole process was quick and very straight forward. Over all a great experience
Tate Ellison
Armando handled the sale with great finesse. Won’t find a more quality person to represent what Arrow is trying to achieve; a perfect, no pressure, smooth sales experience. It was an easy process all the way to finance. Thanks for getting me in my new Ford Fusion. Runs like a gem.
Marian Routh
Kimberly is really awesome. She made my car buying an awesome experience. She also checked on me to see how I was enjoying my car. I also know she will be there for me with any questions I have.Thank you for all ur help today. I definitely recommend Kimberly if y’all are looking for a new car
Justin Tena
Pierre was very helpful in buying my new F250. Mainly because I was buying it from out of the state. He sent a bunch of photos and kept me updated throughout the process. I will definitely call Arrow ford for my next Ford truck.
Costs can add up. Good maintenance.
LaLena Carpenter
Arrow Ford in Abilene is a 5 star dealership. We purchased a Ford Expedition in November and a F-150 in August. Everyone you come in contact with is friendly, helpful, attentive and works to ensure a hassle free experience. The service department and body shop are customer oriented as well. We referred family to Arrow Ford and they had the same positive experience with Arrow Ford as we had. Thank you Arrow Ford!
Matt Evans
“Response to owner: There is nothing you can do. I went to Kia of Abilene and had the best experience I have ever had. I bought a 2014 Dodge Grand Caravan for a lesser price than your 2012 AND from genuine salesman who was more flexible. I am highly disappointed in the way I was treated at your establishment and will never buy a vehicle from you again. They are con artists. They have a 2012 Dodge Caravan that has been sitting on their lot since 5/30/2020. The original price was $7,900. After they added another Dodge Caravan to their inventory, they jacked the price up to $10,900. When I spoke to one of their salesman, Pierre Simmons, he was extremely rude. When I made an offer on the car this was his response: “”I do not accept offers on vehicles my manager does and this is not a acceptable offer to take to him.”” I attempted to see if they would budge at all on the asking price and was ignored completely. I also sent in an online information request, asking what the best deal they could give me for it and I received no response. TERRIBLE customer service, complete and blatant lack of genuine care, no sense of flexibility in terms of vehicle price, even though they jacked the price up after the car sat in their lot for 4 months. I am appalled at the way I was treated and will spend my money somewhere else. My wife and I have been loyal customers for years and are looking for new vehicles. Apparently my money is no good for them. Ford, you have lost customer.”
Jessica Monsivaiz
Great customer service and alot to offer with Parts and accessories for my truck.
Colter Harbin
These people had my car in their shop for 10 days. Drove it 800 miles, didn’t fix anything and then left me with no gas. I’ve had multiple bad experiences with this place, including their body shop, service shop and quick lane for oil changes. But tons of miles on my car and didn’t have the decency to put gas in it, takes the cake. Do not take your Ford there to get fixed.
Dennis K
Overall a great experience! Second vehicle purchase through Arrow and our sales agent was spot on both times. Thanks Cody
Ray Henicke
I took my F150 in for front brake replacement on Monday morning. It took until Wednesday afternoon to get a job done that should take 3-4 hours. There was an issue with getting parts. I am not sure how many F150’s there are out there on the road but my guess is that is in the hundreds of thousands. It would seem like parts for that vehicle would be in stock at all times. If it were not for Kathy, the Service Manager, and Becky, the Service Advisor, trying to help out any way they can, I would have to give a lower rating
Joe Dume
Bought a 2019 Jeep Cherokee Latitude. Got a great deal and a painless experience. Sheena was helpful, friendly and on top of the whole process. She also followed up a week after the purchase. Very happy with the experience.
Wendy Fullerton
I can’t tell what a great experience I had with Arrow Ford of Abilene Tx. There were 3 men that beyond to make sure our experience was a good one buying a vechile. Theo , Brandon , and Loy were the best. Thank you guys for all you did for me.
Dion Prince
By far one of the most honest and knowledgeable car salesman I’ve have the pleasure of meeting today was a salesman named Brandon Brown. I came to this dealership looking for a specific car, unfortunately I had a few hiccups, but thanks to Brandon I was able to get back on track and I was able to drive off the lot the same day. So thankful that he was the one there to assist me, now I have a nice truck and I’m living the dream. Thanks again y’all.
Jennifer Boyles
Amazing place fast and reasonable. Highly recommend!!!
Walter W. Taylor
Really wonderful – – – until you want information about your car in the shop.
Tim Sherrill
Clay at Arrow Ford took a personal interest in what was best for us as far as the type of car we bought at the best price. Also Clay worked diligently work on our package in a very timely matter. The gentle man that delivered our car took great care of getting to s very clean and with out trouble. So thank you Arrow Ford it was a great experience.
Connor Clark
This dealership was very helpful and Sheena was amazing! They helped me get into my dream car!
Isabel Diaz
Arrow Ford and it’s associates that I have had to do business with have always treated me with respect, empathy, and are looking for the best car and deals that fit my needs. Everyone from the Sales to Finance personnel go 110 percent to assist me. I have bought all my vehicles from this place and every time I have received excellent service.
Patrick Walker
Clay Anderson made it EXTREMELY easy to find the right truck. He wasn’t pushy at all and made it super easy. We had to leave town early and he got all the paper work ready before I got there. Got me a heck of a deal for a 2020 truck. Will be going back to Clay in the future for sure.
Carrie Stroud
Kimberly Wagoner was so helpful with putting us in our new truck! We have known her and her family for over five years- they recently moved away . We live in Montgomery but wanted to support her and her family with our purchase. Plus buying cars can be stressful and it is hard for me with trusting salesman. We new she would have our family’s best interest and she was so helpful. She did her research and checked everything off of our list that we wanted and needed for our new truck. She was sensitive to our cost. Arrow Ford is delivering our truck this Tuesday and we are so excited . I say even if you live farther than Abilene check this dealership out and ask for Kimberly.
Chris Rodriguez
Everyone here is great! They helped me every way they could to ensure that I walked out with the truck I wanted! Mrs. Sarah Farley was wonderful and very helpful moving multiple trucks around, so I was able to test drive the two trucks I was on the fence about. After I decided on which truck I wanted, Mr. Loy DeMoss helped me with the financing. Let me tell you Mr. Loy is one of the nicest guy I have ever met. He made the financing aspect of car buying easy and very understandable. I also spoke with Andrew one of the manager who helped me out also, sorry I don’t remember your last name Andrew, but I appreciate your help also! All in all very pleased with the purchase of our new truck, and everyone at Arrow Fords helps. My next purchase with definitely be through the folks at Arrow Ford! Thanks again!!
Shanan Bailey
Great experience! Everyone at the dealership was friendly and completely professional. Everything was as advertised and the process was as smooth as it could be. Jeff Cunningham was our sales representative and he was great to work with! There were no surprises and the car was in great shape. I appreciate that Arrow Ford did a multipoint inspection of the vehicle, changed the oil, replaced the wiper blades and even replaced the front brake pads.
Brent Mills
Both the Arrow Ford service department and body shop are great! They completely took care of everything I needed when it came to my new Ford Flex’s warranty paint work and the cars service.
Mr.Soapis Underrated
Looks nice. Can’t afford one of their rides though…
big guns
I went up there to buy truck and negotiated the price to 6500 out the door had the check in hand and when I got to the finance people they was trying to get another thousand out of me She was telling me it was gonna be 7500 will never go back to this dealership ever again and does not recommend ever going back here to anybody the sales guy was good it was the finance people that lied do not trust Arrow Ford they were lotta you like they did me I would recommend the salesman his name is Pierre He seem like a good guy but the finance person lied to both of us
Eiband Dennis
This company did a phenomenal job helping us get into a rental vehicle when our vehicle broke down. This occurred two days in a row and Jennifer went above and beyond to make sure we had transportation for home and work. I will send anyone their way for business for amazing customer service and courteousy.
Steve Valentine
One of the easiest experiences buying a vehicle. Our seller name was Jeff and he was awesome, the finance department was great. I bought my wife a 2019 Flex that she’s been wanting. Everything they promised me happened. For example Our sales representative Jeff said he would have a second key made for us but would take about a week to have done.. I got a call from Jeff a few hours later to come get the key it was already made. So excellent job to Jeff, the parts department and everyone else involved to making this whole experience a wonderful one.
Chase H
They tried to play the someone else is looking at this same truck game to put pressure on me. Then offered me $3500 less on my trade than 3 other dealerships after I showed them the deal sheet. Decided to go down to a lariat instead of a raptor to buy local but guess I’m going to the big city instead.
Melanie Suchenstein
Pierre Simmons is such a wonderful salesman. He took quite a bit of time with us and was so kind and patient. He helped us with little things we couldn’t figure out on our own. I would absolutely buy my next vehicle from him at Arrow Ford! He has been available for questions even now that our truck is home. Very personal service! Thanks Pierre!
John P
I purchased a pre-owned Toyota 4Runner from Chad Farley through the internet department. Chad got me all the information I needed in a prompt manner and offered a very fair sales price right from the start. I completed all my financial paperwork via internet and telephone, which was extremely nice considering we are in the middle of a pandemic. When I arrived, I was greeted very promptly and professionally by Chad, was offered a test drive, and all the numbers we agreed to via phone were exactly the same that day, no games and no pressure, no hidden fees or charges. I was in and out of the business office quickly, as the young lady who did my paperwork, Sarah, had prepared a very good protection package that I just couldn’t turn down because it covered so much stuff at such a fair price. The vehicle was detailed and extremely shiny for me to drive right off their showroom floor! I will definitely recommend Chad and Arrow Ford to my friends and family. Thanks again y’all!
Brian Black
Took advantage of the current discounts. Arrow Ford did a great job, even gave me the book trade in value for my 2014. I’ve bought multiple vehicles from them and they do all my scheduled maintenance. They’ve been my dealer since 1998 and I have no complaints. If you’re looking for a new Ford go see them, you won’t be disappointed!
Cade Smith
Transmission service. Great job, but not ready the day it was dropped off–waited until the next day to fix. Not a big deal since I didn’t need the car right away. Will use Arrow service department again when needed.
Steven Goodson
We were on the way from New Braunfels to Montana when my old truck decided to quit running in Abilene. Arrow salesman Brant Bunker helped us unhook the Uhaul trailer we were pulling with his personal truck. When we saw that repairs to my old truck were too costly, Brant found us an affordable new truck. While Arrow was detailing the new truck, Brant took us back to our hotel in his personal truck so we could get our trailer and luggage. He got us back to our new truck and helped us get loaded and on our way. He went above and beyond anything he had to do. Thank you, Brant.
Shelly Bennett
Service department needs to be more organized when they schedule appointments! It IS an inconvenience to bring in and go w/o your vehicle for up to 2 1/2 days and pick it up for the weekend w/o them even looking at the vehicle. This isn’t the first time that I’ve experienced this either!
Rachel Smith
I had the best experience with this dealership. The staff is so friendly and helpful. I didn’t feel pushed or pressured to make such a big decision in one day like other dealerships make you feel. Pierre is an amazing salesman. He answered all my questions and helped me go through the process. I am proud owner of my dream car. I would 100% recommend them to anyone!
Denatris Descaria
I was prompty greeted at my appointment time and received courteous and rapid service thru my entire visit, as I always do when visiting Arrow Ford service. We even arranged for an appointment for my next regular service before I left.
Michael Young
Attentive service and done in a reasonable timeframe. I will definitely be back!
Celeste Escamilla
Kayci Peak was very helpful as well as knowledgeable which made my and my husband’s car buying experience so great. She was very patient and took the time to explain everything to us. Thank you so much Kayci!
Michael Harris
I have to share the terrible experience I had recently at Arrow Ford in Abilene. If I could put a negative star rather than 1, I would have. I pulled up and first of all your lot was blocked off and I had to walk up to the truck I wanted. I was approached by a short Hispanic lady named Mary who greeted me. I told her I have always been a ford guy and I always drove a v8 and was interested in switching it up to a 3.5. I asked a few questions about the 3.5 since I’ve never driven one, and she said she didn’t know. She said she wasn’t sure about any thing on a 3.5. But said she could give me a great deal and you had about $12,000 in rebates. That made me think it maybe wasn’t a good truck if that’s the only thing she could tell me. She said she would go get her manager to help. While she was walking toward the building to get the manager, she stopped and started helping other customers. I was ready to test drive the 3.5. So I then left and went to the ford house in Anson and bought me a very nice truck. It’s a 2020 king ranch f-150 and I love it. Arrow do you have salespeople that don’t know basic things about trucks on your lot? Shame shame.
Katherine Garrett
Awesome awesome experience. Great friendly and helpful employees. Definitely would recommend.
Mark Morgan
The employees are extremely friendly, the repairs were done above my expectations, but the communication about how long the repairs would take was very poor. After waiting 4 hours (I was told 2 hours), I talked with the service manager, Dale, and he got my car moved up and I was on my way quickly! They also loaned me a car so I wouldn’t have to wait outside all day.
Real helpful sales associates. Looked out for our best interests! A+!
Karrie Baker
I highly recommend Arrow Ford because they all welcomed me and made me feel at home. My salesman was Brandon Brown and he was exceptionally helpful. Brandon Brown was very helpful and carried me through the buying process of my new Ford ranger. Damian Sanchez, Finance Manager was amazing and carried me through the next step of all the necessary paperwork finalizing my purchase. I was so pleased with Brandon Brown as my salesman and Damian Sanchez as my Financial manager that I went back a week later and bought my daughter a Equal Sport. Brandon Brown helped buying process again and Damian Sanchez, Finance Manager carried us through all the other necessary paperwork. I was very pleased and would highly recommend Brandon and Damien with your next purchase from Arrow Ford. Thank you, Karrie Baker
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