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AutoNation Ford in Burleson, TX

Overall Rating 4.1 out of 5
268 Reviews   Write a Review
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Ford Dealer

850 N Burleson Blvd, Burleson, TX 76028, United States
autonationfordburleson.com
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+18175223224

Company description

Ford Truck & Car Dealership Near Me Burleson, TX | AutoNation Ford Burleson

Browse our new and pre-owned inventory, explore current lease specials, or schedule service at AutoNation Ford Burleson, your local Burleson Ford car dealership.

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All reviews:

kyle tanzer
Took my truck in for some maintenance and dealt with Matt and I haven’t had the best history dealing with shops but they had a vehicle waiting for me as I needed one and were quick and helped me so much. Great place to go and do business with
Reta Boatenhamer
You have a gentleman working for your company named Melvin Jones. MELVIN treated us with such respect and kindness. He had to deal with 2 seniors but he was patient and so much kindness. As a great grandmother, a grandmother and a mom I can tell you that this young man was raised right and with love.
Donald Burton
Thank you Melvin Jones for coming up to help my sister on your day off. This is our 4th Ford with you and you are AWESOME.
Lamajaca Eldran
Staff was courteous and helpful. The wait time was longer than at a quick lube place but the quality of work is far superior, I was told up front how long it would take and my advisor was within 5 minutes of his estimate. If I could change one thing it would be that their call center would either be on site or to have someone up there answering phones for appointments that had a clue what was actually going on at their store. While I was in my advisors office his desk phone was ringing off the hook, his cell phone was ringing, his text app on his computer kept going off and he had people waiting to talk to him lined up but he still took his time with me, explained everything thoroughly, and walked me to my car when it was ready. I’ll be back!
Doug Rademaker
My AutoNation on-line search and dealership purchase at the Burleson, Texas location was a great experience. I found the exact auto I was looking for in their inventory – a 2020 Ford Edge Titanium with all the bells and whistles. I worked …
Chaun Bodin
Very knowledgeable salesman. He got right to the point, let me test drive the car and gave me the best price possible. It was the easiest time I ever had buying a car. If you’re looking for friendly customer service and a good deal, I would definitely give them a try.
Miguel Preciado
Thanks Craig Parr for making it happen, easy and flawlessly, getting my pick up upgrade. He followed up and was upfront about the details pertaining to the truck I had picked the night before. Autonation does not sell broken vehicles, they …
Lydia Nipper
I had been actively searching for a good, used, reasonably priced SUV for about 24 months. I did go to other dealers, went through personal sellers, and never felt comfortable with the price/quality. I looked online, located this beautiful …
andria ramos
Absolutely amazing! Preston made mine and my husbands first time buying a car experience a BREEZE! Everyone is sooo welcoming at this location! They are very informative about EVERY step of you don’t know about it! They didn’t pressure us into things we didn’t like nor want! Would definitely recommend!
Geoff Klein
Good price on my used pickup. Staff and salesman go above and beyond to make the experience hassle free. I was even given a great warranty on my used truck. Never experienced that before. Top notch outfit. Thanks guys.
Shawn Hawkins
Bought a new Expedition from them a week ago. It was late and had. It been detailed so we made arrangements to take it back to have it detailed. I had noticed that the door guards were also peeling so they were going to replace them as …
Robert Alcock
I purchased a used F150 my sales associate was Greg Gaskin. Greg is a true professional- low pressure and very knowledgeable. Greg keep me informed all along the way of the service and dealer prep of my truck.
Jon Shelley
Be aware, if you call the number to schedule service or a recall. Its not the dealership you are talking to. They are aware of this but still do not communicate with each other. Parts are not ordered even though service is scheduled. What a …
Rob Carroll
“I bought my first truck on New Year’s Eve 2020. Aaron was fantastic with his attentiveness and helpfulness with details, pricing, and overall communication throughout the day and after hours. It helped give me peace that my purchase was a good move (I wanted a Ram). I was bummed they sold the truck I was coming in to see but they found a dealer truck that was the same model and color. Unfortunately, this dealership is a full hour from my home and I had to take a few extra trips to square away walking away with it as a “”NEW”” vehicle. It hadn’t been properly serviced or cleaned (in or out) and I had to come in for 4 hours (not including drive time) on a workday Monday to fill the fluids and rotate the tires to get it to like-new state. That was a big frustration point because I don’t think it would have been done had I not pushed for it. So, the experience could’ve been a little more streamlined. However, I did get a great deal on the truck and found a salesman I can trust. Now, I’m just waiting for my Ford Pass Rewards to accumulate so I can use them to get my bed liner!”
Dan G
I brought my vehicle there for an oil change and to replace battery in key fob. Barely any of the service staff were wearing face masks! Didn’t want any of them spreading their virus breath in my car. Instead, I took it to the Nissan dealership where I bring my other vehicle (and where they do in fact wear and adhere to face masks as a company policy). I guess AutoNation lost business, as I wanted to get some additional work done there as well.
Thomas Crawford
Great experience at AutoNation Ford Burleson. I drove over 3 hours to purchase my vehicle and there weren’t any last minute surprises. Even the chat with financing was enjoyable – they informed me of the options but didn’t try any high pressure tactics. AutoNation Ford Burleson gave me the best price after shopping Austin, Houston, Waco, DFW, and San Antonio.
Neil Taumateine
They were a little backed up the day I went in, so the 1 hour wait ended up being 3 hours. With that being said I watched the service group work their tails off trying to complete their services and the reps always kept me informed on what was going on. Made the wait not so bad. Thanks.
Geremey Martinez
Well I haven’t had my car in over a week because there was something extremely minor wrong that autonation has been working on fixing. Though this should have never happened they handled it professionally and with intense care. Therefore they still deserve a high review. Glenn is easily the nicest most caring salesman I’ve encountered and the manager for used cars was also on top of things for me.
Devon Tucker
I have mixed emotions about this visit. I had my car towed in for what turned out to be my battery that had a cell go bad. Clyde, the service advisor that helped me called me and left a message it was only my battery but they did not have one in stock. I tried twice returning his call to no avail. Finally after renting a car and going to the dealer to talk to him face to face did I discover that he had left for the day and left my ticket on his desk unresolved. At this point it was only 1:30 PM. A nice lady named Linda saw me in Clyde’s office and came in to help me. After explaining the situation to her, she made a call to someone and 15 minutes later they pull my car up with a new battery they supposedly didn’t have according to Clyde. Linda was a very nice lady and was very apologetic over the situation. But I was still out the price of a rental for two days because of this. I did not buy my car at this dealer and had another issue with them doing a repair two years back as they did on another vehicle that wasn’t bought there before also. Autonation Ford Burleson is only three miles from my house so they are the natural go to for things. I have bought a vehicle from them before and had a pleasant experience with the purchase and service. But seemingly they only want to truly help if you buy from them.
Alyssa Martinez
I’d like to give a shout out to my salesman Craig Parr for getting me such a great deal and my service advisor Matt Masters for such great service and getting it ready to go for me. I’ll be back!!
Charles Carrell
I recently bought a vehicle from this dealer in Burleson. The experience was fine through the process, nothing to brag about but buying a car is not something I have ever been excited about. Now they told me the used vehicle i was buying would have to go through a service and inspection for safety before leaving their lot and this was good news to me, however they either have shady tactics as a company or maybe it’s their sales team that is shady or maybe their mechanics are just plain lazy. Within 3 weeks of owning the vehicle and driving it approx 250- 300 miles things did not seem ok and I took my vehicle to my mechanic. He gave the vehicle a once over and what happened next was a surprise. They ( Auto Nation) over filled the transmission causing damaged to the pan gasket and trans cooler, all 4 ball joints were completely gone and you could literally shake both wheels while on the lift ( very odd since they just put 2 new tires on the vehicle and performed an alignment for safety reasons, i have no grand idea that the used vehicle i bought should be in perfect new car condition, but these problems 1 caused by them and the other ignored by them should have been addressed. For those reading this that may not understand the safety of failing ball joints, I could have lost the wheel completely while driving. I called and spoke with my sales guy to inform him of the over filled transmission and he really kinda blew me off when he should have offered to have the repairs made for the damage causing the leak. I will encourage no one to ever buy a vehicle from such a shady company that says they take measures for safety yet let a vehicle clearly leave their lot with problems they caused and safety items that were not addressed. Very sad to continue to see companies taking advantage of patrons. I will be filling on this company to recover the cost of repairs for safety items and damage they caused and will never trust them for future purchases.
Vicki Marsh
The repairs done to the Ranger were completed in a reasonable time. We ordered new tires while the truck was in for service as well. Had to wait an extra day for the tires to arrive, but we were kept informed thru the entire process. They even delivered the truck when service was finished!
Jasmine Langley
I just bought a car on my own for the first time and they made the experience very easy and seamless. Craig Parr was very kind and ensured that my first car buying experience was a good one. Tyler Lankford was nice to work with as well. At the end of the day, I am very happy with the service I was provided, and I love my car.
Ted Roybal
Melvin Jones was awesome to deal with. He helped me start to finish. Great experience!
Brittany Erickson Phillips
Trevor was amazing! Got me into exactly what I wanted right around the price I needed! Definitely will recommend him to anyone I know looking to buy a car.
STEPHEN NAYLOR
“Don’t waste your money buying brake pads or service from them. Even though the Ford Website still says they have “”lifetime”” brakes, this dealership will not honor that. My new brakes and rotors need replacing 17 months after they replaced them and they claim they never offered lifetime warranty. Also, check your bill very closely as they often forget to apply discounts and/or coupons.”
DENA BRIGGS
Fernando was so personable and professional. The work was done in a very timely manner. Best experience every at a dealership.
Kyle Kittelson
Clint Maldonado was one of the best salesman i have ever dealt with. I recommend you buy from Autonation Ford in Burleson,TX
Brent McGlothlin
“Service advisor did not do what I wanted on my truck. I asked for All brakes to be replaced, did not do it. He didn’t even call me on it. In the multi point inspection says “”Brakes need attention soon. Unexceptable”
Carresse Brown
Mike was awesome from just browsing to finalizing the purchase. The whole Autonation Burleson team that made it happen, we are grateful, you guys rock!!
Robin Carter
I received prompt and efficient service for a split tire. Kip was kind to explain the process of checking my warranty for road hazard coverage, then ordering the replacement. The next day, it arrived and was put on. I am a satisfied customer.
Bill Crutchfield
Took long time for recall repair. Took the truck in on Monday morning for same day repair. They called after 6pm and said part would not be in until Wednesday morning and repair would only take about an hour. Had to call several times to talk to someone. Repair was finally completed Wednesday after 5pm.
Brittany Juelch
Everything, BUT the financing employee was great. The sales lady was great. The finance guy brought all of the paper work in and tried to have us sign the title work first, without being told the finance terms, the monthly payment, the interest or anything!! Very unprofessional.
Richard Jernigan
It’s not that they did a bad job, they just took too long to do it. We had a 9:00 appointment for an oil change. At 11:30 we still did not have the vehicle back. I have no idea what the issue was. I can get an oil change in 20 minutes. We had to go ask what was going on before they said the oil change was done and could the do the recall work now. How long we asked? Another 30-45 minutes. No. Because 30-45 minutes might turn in to 2 hours. This was two times in a row we have had issues. If we have them a 3rd time, we have bought our last vehicle from this dealership. And then at checkout they had the gaul to say, if you are going to give us a less than perfect rating on a survey, please call this person first to see if we can get you happy. Why would I have to call them when they are the ones causing the issue? Try to get me happy now, not based on if I am going to give you a bad review. Does that mean you only try to make those happy that you have wronged if they are going to complain about it? You should be trying to make everyone happy if possible.
Ashley Junkins
Angela my service advisor was amazing! She updated me along the way and made sure my experience was flawless.
Jacob Locke
Preston and everyone else involved made my deal go absolutely perfect. I had just had a bad experience at another dealer and AutoNation was quick to get to work earning my business. They got me exactly what I wanted, were very open and clear about all information, and did everything they said they’d do. They earned my business and I will certainly be back when I need something else.
Jo Hicks
I bought a car the previous week at another place in Texas and I didn’t like I found the car I wanted and Craig Parr was nice enough to uber to Dallas at another one of their locations to get it for me to see and drive, thank you Craig I love the car and you have been awesome, it was so good to meet you
Ann M. Reagan
Very awesome folks. I looked online for a car that was a good choice for me due to a disability I have. I dealt with a gentleman by the name of Craig Parr. Explained to him exactly what I was looking for and to send me a quote and we’d go from there. Got exactly what I wanted with absolutely no haggling and a lot cheaper (with far less miles on it) than most places in and around the DFW area. I highly recommend AutoNation in BURLESON TX. My daughter will be next in purchasing a new car and as soon as she gets better AutoNation is where we are going. Great customer service, no trying to get more out of you, and no pressure at all. AutoNation BURLESON is the best place EVER to go purchase a vehicle.
Robert Smith
Price paid more than price given at time appointment was made for oil change. Total time to complete took longer than expected. Bonus they did take care of felt underneath that was hanging down after ice storm
Kathleen Baker
I had made an appointment to replace master cylinder due to recall but when I arrived the service department had no record of the appointment nor did they know if they even had the part. Mr. Moore checked for the availability of the part. He then said that they would take care of it and they did. Thank you Autonation in Burleson.
Jennifer N
AutoNation is the poorest excuse for a car dealership in the United States. Burleson location is no different. The communication is non existent. The sales team lies to sell the car. The service department takes an extended amount of time to do any particular service. The parts department can’t figure out how to order parts in a timely manner. If they order parts, it’s usually the wrong ones. You can’t get answers from a single person at this dealership. Now if you need exercise, they will give you the runaround for months. Never, ever purchase a vehicle from any AutoNation. You will only be disappointed over and over and over and over. Ridiculous
Jennifer Maggard
Thanks to David, sales manager, Clint M., and most of all thanks to you, Tyler! Before even meeting David face to face he guaranteed me the deal I needed on the car I wanted!! He is a guy that I refer my friends to daily. Because well let’s face it when shopping for a car honest upstanding guys like these are few and far between. Thank You Guys!! Jennifer A. Maggard 2017 Nissan Maxima S December 12,2020
Rebecca Anderson
“Being a Ford customer since 2015, I have always received superior service here until my last visit in December. I called and spoke to a service advisor on Dec 22nd regarding a broken seal in one of my tail lights, which was covered under warranty. A replacement was ordered and I was told to come in the following Monday, the 28th for the replacement. I arrived and was checked in by 12:50, but did not leave until 4:30. I spoke to a Manager and Linda regarding my wait and expressed that there is no reason a simple tail light swap should take so long, considering I had been proactive and set this up beforehand. I was (unprofessionally) informed by the Manager that this was “”standard”” wait time for this repair and was completely disregarded by him. My intent in this review is in hopes this experience can be prevented for another customer. I have given three stars because the repair was done, the service advisor I spoke to handled the order and Linda is a gem. However, the Manager needs some classes on professionalism and communication skills.”
Deandrel Scott
Service on my vehicle was done correctly. Next time, I would like it if I was updated more about my vehicle instead having to call the dealership myself to be updated. Dealership forgot to do one of the work orders that I requested, but after noticing, the work order was done immediately and correctly. Originally I was not happy with the overall customer service, but after speaking with Mrs. Belota, who works at the dealership, it changes my perspective based on how she listened to all my concerns.
Bryan McDaniel
The service department here in Burleson could use some help, they are very inefficient. My recent experience was an oil change and tire rotation. The appointment was made for 11 am. I arrived early at 10:40 am. It was made clear that I would be waiting for my truck while making my appointment over the phone and upon arrival at the service dept. They completed my service a little after 2:30 pm. An oil change/rotation should not take over 3.5 hours to complete, PERIOD! Paperwork also stated that I had turned down new windshield wipers that I was never asked about. I do know that my tires were rotated, because they failed to check air pressure afterward since my front tires now have 80 psi in them and the rear tires are at 60 psi (exactly opposite of factory specs). This is a typical visit, and far from my first experience here. In addition, my bill was $163.14. I drive a diesel truck, so oil changes are expensive. However, this price is a little steep even for premium service. Auto Nation Burleson’s service department is performing FAR from premium service in my opinion. My truck will roll 75k before my next oil change is due, and will be out of warranty. I will be shopping around for an independent shop for my future service needs. LOVE my F350, but Ford’s service department in Burleson and Cleburne for that matter have been terrible!
Roger Elston
Trevor Taylor was our salesman. He did an outstanding job. Very knowledgeable and easy going. If you’re looking for a salesman, Trevor is your guy.
Harvey Townzen
Friendly people always there to make your visit pleasant
Ted Leslie
The service was excellent. The service attendant was real good
Q.P. Wilson
AutoNation in Burleson has always giving me A-1 service on my 2017 Ford Lariat F-150! Their always courtesy and attentive to any cares or questions that might have. I really enjoy utilizing the free WiFi service that is offered while waiting on my vehicle! I always feel comfortable and secure driving off in my vehicle after each and every servicing.
Rickey B Cole
Did a good job finding a part for my truck . I know because I called them for updates. I even called Ford . I thought that might help. They found a part from some other Ford place after calling a zillion people. Good job.
KIMBERLY MAYFIELD
“so my first impression was not good …..I pulled up to the service area that was hard to find in the first place because the sign is hidden by the building and there were not other signs directing you there. Also once I was sitting in the area for service several employees looked at me but did not ask if I needed assistance, one of which walked in front of my car and looked right at me. once I parked and came into the building no one not even the receptionist acknowledge me or asked if I needed assistance. I finally found a very small sign on the back wall the directed me to the service area…..and again walked by several employees trying to find the service area no one acknowledge me….. I finally found a desk and someone assisted me. After that I had a pleasant experience I am bad with names I believe his name was Edwardo? He was very polite and respectful. I will also say I came for a oil change “”The works”” but I was told that they also do another service that would cost $187 when I said I didn’t need anything but the oil change ……he had to have me sign something so he wouldn’t get into trouble to show he asked me about the $187 item and I declined it. I personal feel that if you have to add on things like this then it shows maybe your return rate is low because of poor customer service and your trying to get as much out of the few people who use your service department. I will not be returning.”
Mark Brandenberger
This is my second vehicle to purchase from Michael Barrow at AutoNation Ford Burleson. He is incredibly easy to work with and very helpful. I found a price and a vehicle I wanted from another dealer and asked if he could beat it or not. Michael could and did. I highly recommend him to anyone looking for a new Ford vehicle.
Greg Sut
Brought my Edge to the service department because I got a warning light saying rear tire was low on air pressure. Service Rep said I would have to wait 2 hours for someone to check my air pressure since I didn’t have an appointment. I left and called general manager when I got home and he didn’t answer his phone but left voicemail stating what happened and my name and number. Never got a return call. Called the next day, again got his voicemail and to this day never got a return call. Will NEVER buy a car from any AutoNation. Once they got my money, I was no longer important.
matt roberts
The only thing AutoNation Ford in Burleson is good at is nooooot!!!! communicating with their customers… Around a year and a half I’ve been waiting on them to give me an answer about a paint issue… Horrible customer service……… And I mean horrible….. From the general manager to customer service all around horrible service… Ford makes a great vehicle… Just don’t buy it from here.. #2 update!!! After getting a new service manager things have really worked out smoothly… I’m upgrading to three stars until I get my car back!!
Megan Rydell
Service department was great! I was called with updates and had a quick return of my vehicle!
Todd Newsom
Work was slow, but thorough. Overall satisfied with my experience.
Dedekk Hall
Great job Aaron Cross very helpful and knowledgeable thank you very much for helping get this car for me
Scott in Texas
Took my 2015 F150 in for it’s 5th time to have the panoramic roof fixed. Took them 2 weeks to the day to have it ready for me. Got it back and seemed to work. Opened a window and noticed the cover was flapping in the wind. Easy fix, right? On it’s 6th and current visit it’s been there for 17 days and I haven’t received a return email or call from my service advisor in 7 days when he said the part would be here 2 days ago. They’ve had my truck for 31 of the last 63 days. Communication is horrible with the last two advisors I’ve had there. If it wasn’t under warranty it would not have even gone back to them. I will be headed to Cleburne Ford next time. Seems the Autonation group has gotten too big for their own good.
Diane Newell
Kimberly was awesome salesperson love our new truck
Sarah Jones
“I bought a 2020 Ford Explorer here in May 2020 with Aaron. He was AMAZING!! However, I had trouble with my window, every time it would roll down it squealed. I took it in and had an appt with Matt, whom I never got deal with. Clyde was amazing and took excellent care, even going so far as to communicate with me through text. Now there is a recall, for which I was also scheduled with Matt, and ended up getting someone else. She didn’t seem super willing to help out and after taking a day off of work was brought back in and asked to bring the car back Monday. When I inquired about a loaner, she said they didn’t have one, but she would work to see what she could do on Monday. I brought my car back yesterday, Monday, and she came and got my car and keys. When I asked if I was going to have to find my own ride, she simply answered Yep. Then while waiting to my ride, I overheard her tell the mechanic when he asked what needed to be done with my car, she informed him it was a recall and when he walked out the door, she stated “”But not one we are doing today.”” She just seemed put off. I now don’t have my car for two days and I have two little kids and a job I have to do and it’s stressful trying to make car pool arrangements. If there are no loaners, I understand that, but it seems no effort was made in order to get one for me. After all, this is a recall, not something I did to my own car.”
Tommy Smith
I arrived at AutoNation Ford Burleson at approximately 2:10 for a Oil change and was given a 2 hour window. Finally at approximately 6pm I went to see why such a long wait and was told that it would be about 20 minutes. Finally at 7:05 I went back to ask where my car was. Apparently the service person took the keys and dropped them on the service advisors desk and left them there. The service advisor that was still there found the keys but no paperwork. I finally was given my keys, no bill showing that the work was completed and was not charged but I spent approximately 5and 1half hours for a oil change and haven’t heard a word from their service department. I’ve been doing business with this Company for close to 15 year’s and have found them to be very unreliable and over priced in their services. This was and has been poorly handled.
Dewey Johnson
“This is Pat Johnson. I took my 2016 ford explorer to get her 100,000 mile check up. I also had a check engine light on. I did not hear a word for a week. I calked. Nothing had bern done yet. Do, they looked at it. Told me how much it would cost. I said fix it. Now, comes the second week. Still NO word so, I called again. Oh, it will be ready thus afternoon, guarantee. I wait all day. Finally get a call at 6:45 in tge evening, “”your car is ready””. I told them I would be there first thing on the morning. So, after having my car for 2 weeks, they did the job in ONE day. They knocked off about 109$. I still paid 1800$. If this is your idea of customer service; you won’t have anymore customers to service. I bought my car there new in July 2015. Paid cash. It will be a cold day in hades before I ever do business there again. Better to go to Firestone to service your car.”
Kenneth Watkins
Kind ,courteous service from Fernando who kept me updated on our 2017 explorer.
Aurelio Reyes
Easy people to work with. Fernando was great to work with
Nancy Thompson
All work done right, and Dominic was very knowledgable and courteous.
Theresa blodgett
Car dealership. I worked with Clint Maldonado on getting my Yukon Denali 4wd. There were a few repairs that needed to be addressed and Clint made sure they were taken care of for me. He was friendly, curtious and answered all my questions. I was able to drive home in my new SUV the same night. I love it 😀. Thanks Clint for all your help. I owe you a cake when my husband and I get back home lol.
Jody Goldsberry
I purchased a work truck from this dealership this week. From start to finish, I honestly cannot offer any criticism of their staff’s courtesy, professionalism, and overall skill in getting the deal done. Thanks to all who helped me through this deal.
Cezar Sandu
Service appointment. Excellent prompt service, polite and helpful staff. Will continue to use for my service.
Jim Roebuck
This place is a complete joke. They tried telling my elderly father that they checked his rear brakes and he needed them badly when they never took the tires off the car to inspect anything. We checked the brakes when he got home and they were perfect. Then they wanted to charge him $2,100 to replace belts and hoses when we bought the parts for less than $100 and did the job in about an hour. Will not be going back there anytime soon.
Jacqueline Espinoza
Norris was really nice and helpful! He will try his best to get you what you want in your price range. My used car did have some leaks but were fixed except for one. I did take it back and was given a rental. I’m sure this time it will be fixed, I’m happy with my experience. Instagram is jacqie.espinoza is you have any questions!
Emo
I had my vehicle (which I had bought from this location the beginning of the year) towed here two weeks ago because I had transmission issues and was stranded on the side of the highway. Given it was a Hyundai , I knew they weren’t really able to work on it since it isn’t a ford although I did have the warranty through them so I was sure they would work with me. Being understanding, I knew they were probably going to have to send it to a neighboring Hyundai dealership to get worked on. Since it’s arrival at this dealership I was only told once that they were going to send it off to get worked on although every time I‘ve called since then I’ve only been Either told the person doesn’t know or transferred over just to be prompted to voicemails and even after leaving them no one has called me back to give me any update on my car. It’s the most inconvenient thing having to get rides back and forth not knowing how long this is going to keep up.
judd boyd
Felt nickled and dimed at the serving center. Truck is less than a year old paying extra for warranty and when I bring it in they can’t tell me if it’s covered and want me to pay 160 bucks to see if it’s covered in the warranty. Insane.
Tirayoues Butcher
I just want to let y’all know that 2018 Ford Focus or no good do not get them cars the transmission will go out in the dealership is not going to fix it they want you to pay for it.
Jason Hoke
No surprises, straight forward deal, Ford Burleson took care of all the details. Highly recommend them if you’re in the market.
Daniel Hardy
Great customer service. Bought my 2nd car from them.
Dr. Lee Martin
Very polite and courteous sales people.
Leslee Tobin
Kip was great, explained everything in detail. Service was taking care of in a timely manner. Good experience.
Dr. Murphy
The service department provided NO service! Vehicle was scheduled for repair and they predicted that it would be ready within a couple days. Fast forward a week and a half later, they still had not even received the parts for repair. No one bothered to call me to keep me abreast on the status of repairs. No one would call me back. No one would even answer the phone when calling. Kept getting transferred to no avail and Kathy had the worst attitude. Even though they provided a loaner, I still prefer decent customer service over anything else. I would rather take my business elsewhere and be showered with exceptional service versus dealing with these discourteous individuals. Larry, David, and Kathy were rude, unprofessional, and lack customer service skills. No one bothered to ask what they could do to make my experience pleasant and to keep my business. HORRIBLE service managers and staff whom lack the basic knowledge of customer service. How ironic is that?! -Dr. Murphy
Marcus Smith
Always a pleasant experience with the Service Department. Top notch friendly staff and better service than at other dealerships.
Tomas Cruz
Angela was knowledgeable of what had to be done to get me in and out of the service department with a sense of customer satisfaction
Matt Miller
Very unprofessional the salesman I worked with did everything he could to sell me the car but after deciding against it , BECAUSE I AM THE CUSTOMER AND I CAN BUY WHEN AND WHERE I WANT. He called me and said” You work in sales so you know exactly what you did here.” I have worked in the car industry for 6 years and have NEVER made one of my clients feel bad or wrong for taking my time THE CUSTOMER comes first. Your LUCKY I didn’t post your name on here. Very bad customer service. WOULD NOT RECOMMEND.
Michael Flemming
Great job my the team at Autonation Ford service Matt M and Clint all did a excellent job! Keep up the great work guys! Randy G
David Simmonds
Excellent service..Matt Masters, service advisor, explained thoroughly what would be done to my truck and when it would be completed. Will definitely return here for any of my maintenance needs in the future.
Larry C
I do not believe you really want me to make a review right now. We will just go with, overall, I am not real happy with AutoNation Ford in Burleson right now.
joshua garner
The said they recommended a filter change and that I declined due to time constraints. I was never offered nor declined any such service.
Misty Castlman
Aaron Cross is the best sales agent we have ever done businesswith, will definitely use him again.
Jerry Williams
Good place to get a car.
Eric Matthews
Matt Masters in the service department did a wonderful job ensuring that my vehicle was taken care of from top to bottom. He also went above and beyond to provide me a detailed explanation of everything that was done to my truck by the service team. Thank you Auto Nation Ford and Matt for a job well done!
Donna Johnson
Best car dealership in Texas. Great service department.
Kristy Bruner
Time waiting was reasonable. Clyde explained everything that was happening and what was to be done next time.
sissy morgan
Great customer service, thank you Kip! A day and a half turn around for fixing power windows not working, and a great price!! We highly recommend them!
Brandon Turner
Super professional and respectful of my time. Made sure everything was done right and not just adding things to fix to make extra money!!
Kay Love
Feeling more comfortable now after speaking with manager Linda
Cristino Vargas
I wanna say thank you to the automation general manager Bruce Craig parr an Cody the service advisor for taking care of my truck and keeping true to there word I know that times are tough being short handed but thank y’all very much an hope to do business with y’all again .
Danielle Sprinkle
Craig made the car-buying experience very seamless and easy. He didn’t waste our time and was very knowledgeable. Highly recommend him to anyone looking to buy a car!
Darrell Maxey
Fast service and good communication during the repair process
Damian Prucknic
Fantastic place to do business with
Yuridia Saenz
Awesome fast and great service
Doug Kojak
Called for appointment, got appointment and called in to inquire about whether a loaner car would be available. Was told they would call back. next day…no callback….called again, because appointment was next day. Was told AGAIN someone would call back. no callback. found out they use a call center for appointments and never spoke to anyone at actual dealer. Drove in the next morning ..only to find out they didn’t have us setup for an appointment. Was told we would have to reschedule. Left…..ultra frustrated, called dealer in Cleburne, made appointment, took in car… in and out same day…great communication and service at that Ford dealer
Jesse Gregg
“It took the “” sales team”” two hours to notice they couldn’t sell the cars we test drove. When we were notified they couldnt get one from another lot. Refused to give me back my keys until I spoke to a manager, so he could say sorry. This is a prime example of why buying online is the way to go.”
Let’s Be Logical
Great selection and price. Quick, easy transaction! Will buy from again.
Hayden Knox
Friendly, efficient staff & sales personell. Great service & convenient location.
Cat o’ 9 Tales
Apparently appointments don’t mean anything. It feels like the doctors office where you have an appointment but its always way later than the appointed time. Appointment was at nine. I was told the mechanic wouldn’t even be here until 9:45 after I had already arrived. I will find another dealer to work with. On the Second trip, after sitting for a while i was told they don’t actually have my part. I was hoping auto nation would redeem themselves on this trip so I could change my review to a positive one. Maybe I’m just unlucky and everyone else is getting great service. Don’t need to talk to a manager or get a free oil change (already paid for that when i bought the truck) just want my brand new fifty thousand dollar ford truck fixed.
chris catti
Initially easy process, however, once the documents were signed and I’m awaiting shipping details, the dealership has had zero communication or updates… and it’s been one week. Apparently all car dealerships are the same, terrible.
Christopher Meeks
Very quick and painless experience.
Grant Johnson
Their service department does a good job
Patrick Campbell
My experience was great. My sales person scott was courteous. And provided great service will definitely be recommending these guys to my family and friends
Karen Work
Norris Nash did a great job of finding us the perfect pickup! He took very good care of us and has continued to follow up to make sure we are happy with the purchase. We appreciate his experience in the car buying process. Thank you! Karen
Jeff Ogden
Had a great experience at Burleson Ford dealership. Went in for recall stuff, in and out when they said it would be ready and they noticed my inspection was out and fixed that issue for me also. Highly recommend David at the service dept.
Pamela Layton
Originally I would’ve given them a 5-star. Our sales person, Chris, was fantastic. Everyone is very nice and this isn’t a personal review about any one person. BUT we bought a brand new car for my daughter on 8/22/19 and other than the first 3-4 days we had it – it’s been in the shop. The AC won’t blow if the phone is connected to the car. Not the dealer fault – probably a glitch in the software. It happens. It’s hot as heck outside so no AC isn’t an option. What IS the dealers fault is the fact that they have had the car for the third time and now just have stopped communicating with us. I call and leave a message, miraculously someone calls my daughter to tell her a part is going to be replaced (this will be the 3rd). I leave messages for the service manager, sales manager…no return calls. I tried letting my daughter deal with it but I’m now stepping in. I have to make the first car payment on a car we have had in our possession less than a week?
Todd Milam
“Scheduled a service appointment a week in advance after a check engine light came on. Dropped it off 8:00 on Wednesday morning. Did not hear anything….I left 2 voice mail messages for my service technician Matt which were not returned. The guy stated, “”Didn’t you hear that it could be 24 to 48 hours before it could be serviced?”” No, for three reasons: 1. If I had heard that, I wouldn’t have left it in the first place. 2. Doesn’t explain the un-returned voice mail messages. 3. Why would I have to make a service appointment a week in advance if it was just waiting 24 to 48 hours to be serviced? Took my vehicle to another auto repair….diagnosed it and repaired it within half a day. Even with Vehicle Protection Plan, I would rather pay for repairs than have these incompetent people touch it. Also never got our referral card when buying car for $100 even after follow-up. Will never use or buy from AutoNation Burleson again.”
Talitha Davis
Kemp took really good care of me and called before doing anything. Always love coming to this dealership . When I was standing up and just wondering around everyone that walk by kept asking have you been help, or you ok. Love it
Bob Abbott
BEST ever! I will recommend this dealership to anyone.
Billy Carey
Very friendly. Got us in to a nice car to where other people couldn’t
Brandon Collier
We had the worst experience here. Horrible, lazy, and rude! The service department that is. Don’t take your vehicle there, and don’t deal with Matthew! He ignores your calls and emails, sets you aside until he is ready to deal with what you need. Seriously drive down the road to another Ford place. Don’t waste your time.
Stasha Davis
Preston was awesome! He helped make buying a truck so easy and most importantly FAST!!!!! Highly recommend you go see him if you’re in the market for a new vehicle.
Brandon Meek
I recently purchased a truck and had a great experience with Grant. He was very helpful, answered all my questions, and made sure all the details were taken care of before and after the purchase. I’ll definitely work with him again when I need another vehicle.
Jacqueline Lopez
Matt Masters went above and beyond. He made my experience wonderful. I will recommend this dealership to all my family.
Dave Pronger
The service advisor explained the services needed to keep my vehicle running in top condition & told me about current promotions to make the repairs more affordable. Good customer service.
Matt Andre
love my new silverado
Teresa Beasley
My experiences with Autonation Burleson have been very pleasant and worthwhile. I give most of the credit to Mr. Aaron Cross/Sales Representive due to the fact he listens to his customers. He isn’t pushy and does not try to sell a vehicle that isn’t right for his customers. Mr. Cross’s attitude IS customers first. Once a vehicle and pricing has been settled upon, the finance manager also listens and understands the desire of the customers.
Jelani Anderson
Everyone has been loving the Shelby GT350! When I picked up the vehicle it was detailed and ready on the showroom floor. I am enjoying it as a daily driver much more than my C7 Corvette. We are currently in the market for a new SUV. The ol’ Equinox is kicking the bucket, but after my last two interactions with AutoNation Ford Burleson I will make sure to take my business elsewhere. Not only have I had to return to the dealer twice since purchasing the vehicle I was promised something as little as having my fuel tank filled for the inconvenience and even that couldn’t be done? In the grand scheme of things it’s not a huge deal: a $50 fill-up, some extra miles on the vehicle and a few hours wasted won’t kill me. It’s the principle behind it. Stick to what you tell your customers.
Jason Sigmon
Friendly People. Great environment. Easy service and took great care of me. Thanks again Grant for helping with Bailey’s new car.
Steve Willbanks
Had oil change done today with no issues
Desiree Casey
I came in at 4:45 on a Sat. My only fob was ran over (freak accident) They were so quick to help me and had me out the door in about 30 min. I appreciate sense of urgency they demonstrated for my situation and even offered a coupon they had running at the time.
Keith Barnes
I had the most amazing customer service while having some warranty work accomplished and oil changed on my F250. Matt Masters went above and beyond to make sure my warranty details were addressed. Thanks and please let Matt know I appreciate the job he does.
Cindy Humphrey
Matt Masters seemingly could care less about helping a customer who is trying to find out about warranty information with an older Ford diesel truck transmission. We have had several vehicles serviced with no other issues and now acting as though we are asking him for some extreme favor in researching something that only a licensed Ford dealer can do. Sorry to bother you with such a daunting task. Only going on week 3 or 4 now… Thank you for directing these customers elsewhere from here on out and we will be sure to let all others know. Please go to DON DAVIS where they service all vehicles and have an excellent service department with plenty of ready and willing to help customer service members. Will try seeking another licensed Ford dealer to assist with our transmission warranty information.
Gary Holinbaugh
Part department was slow. They had one guy there trying to work on people’s cars while a line was waiting. Ridiculous if they want parts installed send them to service or at least take care of the rest of the customers first!!!
Dennis Frazier
The MY service representative I always use is Joey Jimenez. The service is always prompt and complete. Joey goes the extra mile to assure customer satisfaction..
Milt Gibson
Every thing was fine.
Rhonda Psencik
I had the best service yesterday! I took my car in for an oil change and tire rotation! The service drive was quick and kind on in take and pick! They were able to complete my service in a timely manner! Thank you for an amazing experience!
rob evans
Wonderful service experience.
Wesley Markham
Salesmen and car (shelby gt350) are awesome! My wife and I Loved the salesmen Donovan. The problem was the financing department. Our guy Tyler told us that we would get a lower interest rate if we buy the warranty. After doing more research this is a direct violation of the Truth In Lending Act. Your score is the only factor not weather you buy a warranty or not. Why would a bank want to take on more debt for the same loan? Do not use dealer financing here.. they will scam you.
Robert Kahn
Was I waiting room waiting for my car to get taken care of,over hear them tell this lady her brakes needed to be changed out after the man left she called the machanic what they said he told her that the brakes were change out 3 months ago when her husband brought it in he told he to bring the truck by the shop she was upset,I don’t like a company that trust to take advantage of people,then they came to me said I needed an air filter and cad filter,I told them I would do that at home.bought both filter from auto shop then took air filter out,it was almost as clean as the new one.people beware .they take advantage of people.i don’t even have 20,000 on my car
Elisabeth Anderson
Service is 9 out of 10 great. The only issue is it seems they will do walk ins before appointments for service. I’ve had multiple times where I’m 30 minutes early for the appointment yet end up leaving the car and just being called to pick up because it takes hours to get a simple oil change done.
Chris Farley
Service today was fast and professional. Mike did a great job of keeping me updated on the progress of my vehicle and he is just a really nice guy. Thanks Ford!!
washedupsinger
Completely painless experience. No haggling on the price and it was pretty fair. Zero sales pressure from Chris. Would recommend highly especially for those who don’t like all the back and forth that comes with most dealers.
Tanner Stinson
Not very clean place kind of cluttered and dirty doesn’t look like anybody picks up the parking lot and took my vehicle to get an oil change the service person I was dealing with try to talk me out of getting a full synthetic oil change proceeded to tell me they use a synthetic blend and that if I wanted for synthetic that it was going to be over a $100 she tried to talk me out of it a couple different times wasn’t very nice was kind of standoffish WILL NEVER RETURN AGAIN
Justin Williams
I have a fleet of trucks and this dealer in particular takes excellent care of our company and makes sure everything is always in tip top shape! They understand that the down time on our trucks is very taxing on our day to day business and they make sure that it is kept to an absolute minimum every time!!
Charlene Masters
I always receive courteous service & the results are what I want.
Bobby Jackman
Had the car serviced and the staff was outstanding.
James Smelley
David and Larry did a great job of taking care of me. They had to keep my truck for a few days and they provided a free loaner.
John Paul Plemons
They paid a decent price for my pickup, but it was SO SLOOOOOWWWWW. Do not go there if you don’t have several hours of your life that you can spare.
Mark Hall
I just bought a new F-150 4X4 from Clint Maldonado he was great as usual. This is the 5th truck I have bought from Clint and Burleson Ford. He always treats me right no pressure just the best deal you can find. I am sure this won’t be the last time I buy a vehicle from Clint and Burleson Ford.
Jessikka Nielsen
Called multiple times to get recalls done and got the run around. However once I spoke to Randy he handled it all! From beginning to end 2 hours! No extra sales pitch! Very pleased with how professional and efficient he was!
TonyGames
Always seems to be miscommunication when taking my vehicle for service here. I scheduled a drop off a week in advance along with a request for a loaner. When I took my vehicle for service, lo and behold, no loaner. Sadly I expected it. I parked my other car by Lowe’s, walked back to pick up my vehicle and later in the evening had my wife help go pick up my car. When I called a few hours later to check on the vehicle, I was told they haven’t even looked at it yet and it may be a couple of days. Why did I schedule a week in advance if they were going to treat it like I just showed up and requested they fit me in their schedule! To top it off, they later suggested an air filter and cabin filter change. I approved the charges only to be called a bit later telling me I also needed new wiper blades. Give it, my truck is always stored and only has 18k miles. Not sure how my wipers need to be replaced but I said what the hell, go ahead and replace them. When I got my bill, I was charged $20 in labor costs for the wiper and an additional $50 for the filters. Had I known it would cost $50 to replace wiper blades I would have changed them myself. God forbid I mess up squeezing a clip to remove and replace the wipers. Way to charge you an arm and a leg Autonation! Never again, even with warranty you get gouged! Its my fault though, I trusted this place. I even contemplated trading in my wife’s Sienna for an Explorer. Not with this kind of service, better off sticking with Toyota. They take care of you very well.
Arnold Schulter
Had an oil change appointment at 3:30. Was there a little before appt. It was 4:00 when service dept. finally started on pickup after coming off break. Got it done at 5:00. Asked them to check the low tire light sensor. Don’t know if it was replaced or not because it wasn’t on the bill. Just have to wait and see if it comes on needlessly again.
Dewayne & Vanessa Manson
Chris Phillips was EXCELLENT. I am currently deployed and purchased my vehicle through auto nation. Chris did absolutely everything he could to assist us. Not once did we feel or receive the typical dealership nonsense. Chris literally had everything ready when my wife arrived to sign for and pick up the vehicle. Excellent service all the way around.
Ashley E. Buttry
Recently I went to Autonation Ford in Burleson to purchase a used vehicle. Before going, I called and asked if a specific car was there available to test drive and Michael Barrow answered saying it was but it was at a sister store. He told me he would be happy to drive me there and test drive that car back to Burleson. From then on I knew it would be a great shopping experience. Michael was helpful and answered all my questions. He made it a simple and positive experience for me to buy my first car. I would definitely recommend this dealership to a friend or family member.
Crystal McWhirter
Kipp was great all around! Had an appointment at 1030am and it didn’t take long at all.
Dan Ramsey
Aaron, Tim, Scott & Robert made the entire process easy & stress free. They were very accommodating & professional.
Melvin Jones II
Very good experience!
Cody Golihar
My experience at AutoNation Ford in Burleson was 11/10! I bought a new F-150 and I was assisted by Scott Lynch and he made the buying process very simple and easy. I would highly recommend checking out this Ford location and ask for Scott.
Michael Mauldin
I had a great experience. My sales man Michael Barrow was fast and very helpful. I would highly recommend this dealership.
Carmen Flores
I called and took my car in to have minor ordered window seal part for my windows replaced, prior to buying it I didnt notice they were not placed correctly. The service team , Mat and Kevin were awesome. Mat took care of all my concerns with true care and was efficient In all his promises. Kevin transported me back and forth to home while my car was worked on. They both deserve appreciation for jobs well done and beyond. I love my ecosport ♡2019.
Sherri Hoover
I had my keys stolen and had to have my car towed to the dealership to have keys made with a chip. When I got there, I was met by Matt. I explained what had happened to me with tears in my eyes. He said, it’s going to be ok. He said, they could make me keys and reprogram the chip so I can drive my car. Started feeling better until we got to the price. Felt sick to my stomach from hearing that. There is no way I could do that now. He said, he would see what he could do and to trust him. I trust God first and foremost to work this out and I am trusting Matt. When it came time to pay, Matt was waiting at the payment area. He said everything is good to go. I said, great, now what do I owe? What the cashier told me, I had to ask a second time. She repeated the amount. It was a lot less than I told. Here come the tears again. I was so thankful to God, Matt and everyone else who had a part in working this out for me. If I ever need anything else done, I will definitely be going to AutoNation and seeing Matt. Thanks again Matt and AutoNation.
Julie Lange
AutoNation made buying my first car (independently) a stress free situation. Preston Harper worked extremely hard to research what I was looking for and when it was too high for my price range, had me try another car which I ended up purchasing and loving. This facility has nothing but professionals who work hard to listen to their customers and take note of what they need. It is because of that, the customers end up leaving with the vehicles they wanted or didn’t see themselves in, but ended up loving. Thank you AutoNation and Preston! 🙂
Tim McCarthy
If i could rate this less than 1 star I would. I will never take anything to this dealership again. Took our 2012 fushion in for the free air bag replacement (recall). When we picked up the car the dash was barely hanging on and the trim piece completely fell off within a couple miles of leaving. So we take it back for them to fix properly. They had to replace all the clips that hold the dash on. At the same time the car smelled like anti-freeze so we had them check to see if it was leaking. They quoted us $1300 to replace the radiator.. Said NOPE we will come pick it up and fix ourselves. On the way home the car is steaming like crazy so I pop the hood and those idiots didn’t even put the cap back on for the anti freeze reservoir. (pic below) Nearly cost us an engine.. All they said is we will give you a free oil change…… That’s how you treat customers?? Especially a customer who has bought 2 vehicles from you.. Lost my business forever. Don’t waste your time with this place.
Ryan Welch
Matt masters is the man in service department , got my recalls taken care of swiftly. Grant is a very knowledgeable salesman and was able to answer all my questions. The GSM even gave me a heck of a deal on a new truck. Will be back !
David Fuentes
Ask for Clint Maldonado! Great service and made the purchase an easy process.
Sam Covington
It was the worst car buying experience I’ve had, the sales team worked hard to make the deal we wanted, finance guy was pushy with extended warranties and a bit arrogant, after all that we were given the keys to the new truck we purchased , no vehicle walk thru by the sales staff which was disappointing, they are numbers focused not customer focused. I was going to purchase a second truck at the same time but decided not to based on the experience I had with the first truck, they didn’t have what I wanted on the lot but AutoNation dealers within 20 miles did, I asked if they would bring one over for me to look at and test drive, basically the answer was no as it’s too much trouble.
Rob Grabowski
I recently purchased a vehicle from AutoNation, Burleson and the process was flawless. The folks at the dealership were friendly and professional, except for one disgruntled clerk, but that was just some free entertainment. My dealings were with Scott who simplified the process for me. I live three hours east of Burleson so swinging in on my way home to look over the vehicle was not an option. Scott walked through every detail of the truck via mobile photos and videos and sent me all the information I needed to make my decision all while I wrapped up my weekly duties at work. AutoNation appeared to have one of the best choices of inventory in the area and I was in and out in close to an hour. Great customer service, great people, and great vehicles. I would recommend AutoNation, Burleson to anyone in the market for a new vehicle.
Stephanie Demaree
I keep saying that I need to find another dealership but this one is so conveniently located. Unfortunately, the service department is terrible and I don’t think they have a clue what they are doing. Recently I brought my 2020 Explorer in for scheduled maintenance and because my 360 cameras were not working. When I picked it up, my service advisor Matt told me the oil had been changed but I had to let the camera guy look at the camera issue and he wasn’t there that day. Matt said he would call me the next week and schedule an appointment with him. Matt has been my advisor before and his follow-up is absolutely the worst. A month went by and no phone call. So I called and explained my situation to the lady that answered. She was so rude and clearly my call was an inconvenience for her. She told me they would have to see if the part was in and then cold transferred me to Matt who sent me to voicemail. I left a message and asked for a call back and didn’t get one. I called back again, 2 days later, and got an appointment “with the camera guy” allegedly. The next week I dropped off my vehicle and got a call a few hours after drop off and was told that all they did was a software update, they didn’t look at the cameras because they always just start with doing an update. The advisor that called to tell me this said that it might fix the issue and if not then I would just have to bring it back in because apparently my time doesn’t matter. I was so agitated at this point. When I go to pick up my vehicle the advisor told me that they were unable to duplicate the problem, which is funny because the cameras rarely ever work. He said he was confident that the update should help because they did this big update and restored some things and because of all this update work that they did I would have to re-pair my Bluetooth devices. However, when I turned my car on, all devices are still connected. He told me that they may need to order a new camera but it takes forever to get those in. Then another gentleman told me that they did order some cameras but that I would need to call to find out if they had received it. Why should I have to call and why am I getting conflicting information?!?! These advisors are clueless. Of course, when I get home and back into my driveway, the cameras go out. So the issue definitely wasn’t fixed. This place is infuriating!! Find any other Ford Dealership because this one is awful and they do not care about their customers at all.
Dustin Murdett
Melvin helped me get out of a bad situation in the truck I was in and into a 2019 f-150 with 0% interest. Miracle worker forsure . Me and my family thank you again melvin! Highly recommend this man if your looking in to purchasing a used or new vehicle!
tyler miller
Very pleased with the service I received on my car. Ane was wonderful and very helpful with every question I had. They were also the only store that could get me a loaner the same day. I had made an appointment at another store earlier that week and they couldn’t get me in a loaner that day. Will definitely be back.
Kathy Carter
My back up camera is still not fixed.
Robert Rubel
Quick and easy. Melvin stayed in contact with me when needed. We skipped the long process. I told him what I wanted and what price, he got it for me.
Kimberly Reed
Melvin made our buying experience the best we have had. The staff at AutoNation Ford Burleson were very professional and knowledgeable.
LADY DRIVEN Inc.
I decided to do a destination purchase and flew to Texas, to pick out a car. I absolutely loved the crew at AutoNation Ford Burleson. They were friendly, fun, and knowledgeable. They treated me like family. I bought an Explorer ST and drove it all the way back to Texas – WHAT FUN! My salesman was Grant Gaskins – what a pleasure to work with him. Professional, well mannered and raised right! Thank you.
Connor Perry
My 1 star rating is not reflective of the salesman we worked with, Scott. There were no issues with buying the truck. Scott was friendly, helpful, and pleasant to work with. My wife and I commented several times that we wished all future vehicle buying could be through him. My 1 star rating is due to the alleged “30 day warranty” that comes with the purchase of the vehicle. The second day I had the truck, the backup camera ceased to work properly. I thought to myself, “ no worries, I have the warranty”; how naive I was. I called the service department before I drove 30 miles to get there. After three days, it turns out the backup camera part is not covered, and to have it replaced through the dealership would run ~$900. While I do not believe that they knowingly sold me a truck that had a faulty camera, I am extremely frustrated that the warranty isn’t being honored. When customer satisfaction is touted to be a priority during the searching/buying process, it would appear they were comfortable letting this interaction be less than satisfactory once purchased. As a result, I will not be purchasing another vehicle through them, nor would I recommend Auto Nation to friends or family, and I would dissuade readers of this review using this dealership too if you considered the “30 day warranty” a factor in your decision making.
G Lynne Ryan
My service advisor David was extremely helpful in getting my Flex serviced timely. When I asked for a specific service, he told me I didn’t need it yet based on my service record. When an unexpected item came up during the service he explained what I needed, why and the cost. I like the service I get at AutoNation Ford Burleson.
Don Dearmore
Quality service with people I have trusted for a long time. My service manager is Joey and he ensures each visit is thorough and honest and personalized.
Jacob Garcia
First this was the best experience I have had yet, zero issues no back and forth problems, very professional team I was highly pleased my car salesman Preston Harper. He went above and beyond the price I was given via email blew 3 other dealers out the water. He was very responsive respectful and is highly dedicated towards his career and customer choice. I have purchased many vehicles before and have always not liked the car buying experience, well today my mind has been changed. I most definitely will continue to buy from AutoNation burleson. Why shop elsewhere when you can come to the pros!
Henry Eglinsdoerfer
Every one was professional and my vehicle was completed in decent time frame. Ann Marie was professional in taking care of my F-150. I did need to call to find out if my truck was complete. Thank you Hank
Elizabeth Walker
I have called the service department, the service manager and the main number to try to see if I have a recall on my car. NO ONE WILL RETURN MY CALLS!!! I see I’m not the only person who has had this problem! I just received my last recall notice, but still no one will return my call. Isn’t it time for this imposition to be resolved?
Kaleb Lincoln
I had an great experience buy a car through Auto Nation. I would recommend buying a car here to anyone.
Trae Longacre
My experience was great the salesman Preston Harper went above and beyond to get me the best deal on a new truck
Peter Dutka
I had just purchased a pre-owned vehicle a couple of weeks ago, a Ford Superduty Diesel. It displayed a check engine light after about 10 days. I contacted Autonation Burleson where I purchased the vehicle, and they were able to get me in same day, found the issue while I waited and I was back on the road. There was not charge for the repair as it was under their 3 month warranty and I am very happy with the experience. I would highly recommend their service department, great job and took care of me quickly. Thanks again!
Lena Mickey
Preston was absolutely amazing! He gave me a great deal! Awesome!
ethan weglicki
Sandra in the service department does her job very well.
Melissa Sauters
After a mix up on the previous day, Mr. Nelson got me right in the next day and taken care of within 2 hours. Grateful for their service!
Rob Castiglione
Friendly staff clean showroom.yes definitely .
Julie Lange
Preston is the absolute BEST salesman I have ever worked with. There is absolutely no pressure to buy and he walked me through everything related to the purchase. If any of my friends need a new vehicle, THIS is the guy to see. Thank you Preston, for finding my new car 🙂
Keith Kurtz
If I could do a half star I would. Took my 2011 F150 in for recall notice and they broke the blender door actuator on my AC. This service department gives every honest mechanic a bad name. Service manage had one excuse and his boss had another. If u Google yr and model its a know issue and I had fixed it once before. But I knew how to keep it from braking. And I am sure they did too. Just wanted to be a typical big corporate more money I can make off a honest person the better. Auto Nation Ford is nothing but greedy big corporate dealer. Disgusting! Now I am without AC in Texas August weather and 100 degrees everyday.
Lisa Duke
Took care of issues in a timely manner.
John Wickersham
Very professional. Service writer let me know the estimated cost, which was what I had been quoted on the phone, before work began. The actual cost came in lower than the estimate. The Customer Relations manager came thru the waiting area to introduce herself and tell us to call her if there was any problem with our service. She followed up with an email.
Alan .Schriver
The oil change and routine inspection were completed as requested. However, I also had a couple of other questions about my car, but the service woman in charge of my appointment was on the phone with someone else while trying to get my information. I felt like I was being rushed through the process. Perhaps I could have indicated that I was willing to wait for her to finish her call so that I could explain my concerns more clearly. I wanted to ask if they could check into why the car would idle roughly as it occasionally does, but I suppose we’ll just have to bring it back in if it continues to be a problem.
Bethesda Woodworks
Fast and friendly service!!!
kimberly Smith-miller
About a week ago I made an appointment to get my Jeep fixed. The key will not turn. YouTube taught me to hit the key in with a hammer. So this is how i have been starting my Jeep for over a week! Today Autonation in burleson service department called to inform me they can’t fix Jeeps an hour before my appointment. Seems strange since that was the first question i asked when i called to make the appointment . 😡 So figuring it was their mistake perhaps they could have contacted the Autonation Jeep service department and see if maybe they could get me in. NOPE Gotta love the customer service today 😑
Suzanne Morton
Every time I bring my car in for service, there is some issue covering it under warranty. I bought the full extended warranty, (which I was told would cover everything except tires and battery)and somehow, it has never covered whatever I needed, even something as small as windshield wiper blades when getting my oil change. The service dept. is terrible. I just sat in the service line for 30 minutes waiting on someone to help me (there was 1 other car there when I got there), just to be told that the battery which I bought 2 years ago (with a lifetime warranty) would cost me $40 to clean. (I had called before I came and was told to bring it in for them to check and clean and make sure it was good.)Apparently, at the time they installed it, it was not put in correctly because it was terribly corroded and if it had been put in with the anticorrosion that should have been used, this would not have been a problem. This is just the latest in a series of terrible service I have received from this place. I would never recommend them, nor would I ever buy another vehicle from them.
Mercedes Geer
They were efficient on taking my truck in for my recalls. They drove me to my home since I didnt know how long it would take. They called me when it was finished and I picked it up with no problems.
Junior Pheonix
Norris Nash did a terrific job helping me find the right truck for me and my family. He was very respectful and understanding, and made the entire process very easy! Would highly recommend doing business with him.
B Peters
Very good.
Sherri Farmer
If you are looking for the best car dealership go to Auto Nation USA Burleson TX. Not only is it clean and welcoming the Manager will bend over backwards to make sure you get the best rate possible. As for salesmen you can’t go wrong with Melvin Johnson or Aaron. They are the best. Melvin made sure I was kept up to date on my choices. If the price went down I got an email. If someone is also looking at one of my choices so got an email. He is the best undeniably. I will come back every time I need a vehicle and urge others to come and see Melvin. Thank you Melvin and Auto Nation USA Burleson TEXAS
Sandy Carter
Very pleased. I found the 4runner for me and Melvin went all out to make sure it happened. I was willing to drive 2 1/2 hrs to buy this 4runner. We did most communication through email and he always replied right back. Great experience. Love the 4runner. Made me a very happy lady. Also a thank you to Scott and Jason. I will definitely refer friends to y’all even if your hours away it’s worth the trip. We were treated well and everyone was friendly
Carlos A P.M
Great service..
Elizabeth Etheredge
Oh my goodness!! My daughters and I had been to FIVE other dealerships during the day and we were tired and emotional and just wanted to buy a cash car! We were greeted immediately. We were all treated with kindness and concern and respect and fairness! Norris Nash was so patient and so sweet … even at the very end of his day! We had been told all day that I would need more money or to finance !! Not the case! We drove off with a 2013 Ford Fiesta for my 17 year old. It was one owner. 78K mi. Immaculate. $6730 + TTL. This was the best deal we had seen on over 20 websites ! I would return here just for the customer service alone. No one seems to have these days! These people do!! Thank you so much – my daughter loves her first “new” car!
Holli McMahan
Melvin is amazing!!! He helped us get in to a focus back in November and then to turn around and get us in an escape yesterday was amazing. He truly is a wonderful person. Helped with anything he could and worked quickly. We will be returning customers of AutoNation Burleson.
John Czes.
Grant was the best he went beyond the point of just selling and jumped in head first and made a really good deal. we love the car. Thanks Grant
Aaron McLaughlin
Our salesman was very upfront with us on every question with had, we also got the price better than we were looking for. Financing was awesome and kept our monthly payment better than what we expected.
Melissa Garcia
Melvin, Misty, & Robert made the 200+ mile trip worth EVERY mile! They truly have the best interest of their customers at heart! We did everything before hand and we walked in, signed the paperwork and drove away! AND the deal was even better than we were promised! Amazing staff! Thank you all for your hard work and being sincere and honest! You all truly make buying stress free!
SiNiStERMOBB
Terrible service. Not complaining about the outcome just the complete lack of quality service. The supposed master tech could barely finish telling me what was wrong before he offers to buy my car. I mean at least let me decide what I’m gonna do before the vultures swoop in. Expect more from Ford service. Then I pick the car up because the price I was quoted was $4000 more than any other dealer and or mechanic shop around…and I called all of them. Then I drive it home and it barely runs. I drove that care for weeks back and forth and no major issues. Just the entire experience felt like a scam. Will never in my life go back or recommend anyone to go. Unless your looking to sell your car to the mechanic that is supposed to be diagnosing your car. If you think that’s legit then call me ….I got some ocean front property in Arizona I can sell you..
Nando Subia
The staff was great and attentive. Melvin, our salesman was a pleasure to deal with. It’s a bummer that they’ve got no wiggle room on used inventory prices. Otherwise, great dealer. Will be back in the future.
S n
I would not recommend this service center for anyone. I seriously doubt this dealerships inspection process for pre owned vehicle. I bought red convertible mustang from this dealership and I am already facing second issue with that car. 1. The first issue was the windows won’t be closed fully. They said they have to order a part from ford. For that they gave a timeline of 12 days. After 12 days they didn’t even bother to give me a call about the status of it. When I try to call the service center all I can get to is voicemail. I hit voice mail 9/10 times. I am not sure what’s wrong with service center here. 2. Second issue my car is trying to stop in the middle of the road without applying breaks. Its very scary to drive that car. I could get killed because of that. Change your inspection process and service center. You guys offer a terrible service.
Christian Martin
Online purchase, wonderful experience. I purchased a truck online and picked it up a few weeks later. I worked with Mr. Lynch. I saw the truck online and really liked it. It was well under MSRP. I was out of town because of work, but Mr. Lynch was flexible to answer all the questions I had and took pictures and videos of the truck and commentary on the test run. They did a 100 point inspection and were even willing to throw in a thorough touch up job on some scratches. When I arrived, the truck was even better than they had advertised, with several upgraded features that they had not upcharged. Almost 4000 miles later, I am still extremely satisfied. Good business, great people, and fantastic barbecue not too far away. Well worth the stop and a trustworthy place to buy at a distance.
Cameron French
These guys made it easy and simple to purchase/finance the truck I wanted, highly recommend speaking to Jimmy Johnson at Autonation Ford in Burleson TX when looking or a vehicle, he will get it DONE.
Jennifer Britton
Robert was great, he showed me different options that would fit me and my dogs. Even when we did find a good match he was worried about the leather seats with my dogs, and was willing to bring another from a different autonation. Very happy with my dodge journey I ended up getting
Dre Pelliccia
Service is a big factor for me choosing to take all of my vehicles to Burleson Ford Auto Nation. Great selection of vehicles and a friendly staff.
kristina gentry
Preston Harper went above and beyond what I expected. He was very professional and courteous. He took care of everything we needed. I will highly recommend this location. Milton Schultz
L Hall
Great place to bring your car for repairs. I was taken good car of by David Nelson.
Carl Swaynie
Excellent.
Clifford Grubb
they done a great job
Edgar Gomez
Great Service
Alex Trainer
After receiving terrible service at a different dealer, Ford was a breath of fresh air. Worked with Scott and he was absolutely amazing. Very friendly and genuine, and found me the perfect car that fit my budget. Couldn’t have asked for a better experience.
Christy Stack
Matthew Masters was very helpful and was able to get my truck in and out in one business day. Thank you for working so hard to help!
Cleburne-DFW Septic
Great job on detail. Made my truck look new, so I sold it…..
Jacki Montgomery
Great experience…wonderful team. All I asked for was taken care of in a fair amount of time. I will return. Used to go to Campus Drive. .won’t go back to them thanks Burleson Auto Nation
Fred Jordan
Ask for Preston. Made my wife feel like his only client!
Terri Gonzales
From the moment we walked into AutoNation in Burleson, we were welcomed and felt at ease. Clint Maldonado took the time to listen to what we were looking for and to show us what would best fit our needs. He and Robert took the time to explain all the details and we walked out happy customers. I would highly recommend AutoNation in Burleson to anyone who is seeking a new or pre-owned car.
Monica W
This was my first time dealing with a ford dealership and it was an awesome experience. The staff was super friendly and made the process as easy as possible. I would definitely recommed Chris Phillips to anyone looking to purchase a vehicle.
Bill Kasprzak
Clint was great to deal with. They are not pushy and have the customer’s best interest in mind. He was very knowledgeable and polite. They even gave my wife a cancer awareness candle (she has ovarian cancer)
Teri Prothero
Linda Belota took very good care of me during a very big job on my truck and I appreciate all that she did for me. She is my go to person at Burleson Ford. Thank you Linda. T Prothero
Paola G
If you’re looking for a car go to Toyota of Fort Worth seriously they are the best and will give you the best price and customer service. Salesman Fino and the sales manager completely lied to me about how long the term of the car was. I’m very disappointed I did not expect them to do this to a customer and completely rip me off. I’m paying almost 27,000 for a car that was worth 13,000 and still paying the price. Thanks AutoNation! Y’all are disgraceful.
Frances West
My Thanks to Gil McClain for his patient and knowledgeable help in purchasing a F150 truck. His expertise was much appreciated. Being sure everything was completed and that I understood all and teaching me about my new truck!!! But more important how he helped me to place my grandsons carseat in the new truck and being sure it was installed correctly…..Thank you so much! Also thank you Tim, the contract writer for being so kind and personable and explaining everything. This is my second vehicle that I have purchased from Autonation in Burleson and certainly won’t be my last! Lovely folks to work with you! Blessings!
Angela Underwood
Went in for an oil change thought it would not take very long. It took 2 hours and they could have ran it thru a wash while I was waiting. Made an appointment so this would not happen.
Michael McGee
Dealership was very helpful in finding the right vehicle for me
Royce Reese
We have always had a great experience with AutoNation purchasing new vehicles, and they always have the parts we need.
Jennifer DeMorro
DON’T TRUST THESE PEOPLE!!!! TRUSTING THEM IS THE WORST THING YOU CAN DO!!!! I’M SO GLAD KIM AND LISA ARE DEALING WITH CORPORATE AND WILL BE CALLING THE TRADE COMMISSION AND CONSUMER PROTECTION AFTER WHAT THESE PEOPLE DID TO THEM!
Clint Tworek
Brought in my 2018 F350 dually for the very first oil change everything went well, I did go during the busiest time so an hour and a half wait was a bit long, but it was okay, so far so good… everything appears to be done correctly had my tires rotated everything okay there, they try very hard to please their customers, I wanted to add that they apologized greatly about the long wait time, they did in the end give me some money off the end ticket price for the extra time it took.. They feel like family over there.
Kerry Cummins
Buying our 5th vehicle here…great experience every time
Kevin Cobabe
“The salesman was a little over the top with the usual, “”I have a lot of interest.”” “”You’re getting a great deal.”” “”It’s a great truck.”” Etc… I already knew what I was getting and the vehicle sold itself as it matched exactly what I was looking for. I do give kudos to the finance team. It’s hard to find a bank willing to lend on older vehicles. Good thing I have good credit.”
Emily Jackel
I’m 20 years old so this was my first car I ever bought and everyone was just so nice and really took care of me and made sure I had everything done and right so I could get me car. 100/10 reccomend.
George Barnett
If you don’t have perfect credit don’t go here they want to rip you off or your trade and try to get the highest payment possible to get you to leave were calling me every 5 minutes till I got there until they found out my credit was not perfect now nothing what a joke
David Baeza
Great overall experience! Very satisfied with how things turned out! And shout out to salesperson Nicholle! She was very helpful and was there every step of the way. I will definitely be doing business with them again in the near future.
Ebony Adams
I called to get appointment and was told they would be able to get me in that morning by 8:30am and it would be ready by that evening. I get there and meet Joey and after giving him the key and signing the paper he said 2 days. Immediately I questioned it since I was not prepared to be without my car 2 days. My fiance was with me and he said he would just fly back to work on Tuesday evening to allow them a little time. Wed came and not calls. I called by Wednesday 4pm and Joey said the tech hadn’t pulled it in still and that it would be pulled in Thur morning. 4days without my car and I was told 1 day then 2 days. I spoke to Ken the manager and he didn’t too much care until he asked what I wanted and I explained as a manager he should be telling me he was going to go the tech to find out what’s was going on then call me back. He then said, yes that is what I was going to do. Needless to say he called back a few minutes later and said tech pulled car in and I should know something soon. I didn’t get a call until Thursday at 10am. He told me stuff that should be done due to my mileage and it would cost $1,850. Mind you it had nothing to due with my issue and I have already had some of that done within a year ago. He then said the tech just notifed him the car recreated the noise that I brought it in for. No engine lights or warnings were displayed ever. Now the issue was cam phasers and my bill jumped to $5,800. No codes or lights to tell them this was the issue only assuming. I had him send me the quote via email and by 12 I had my mother pick up my car only paying for the $155 diagnostic fee. The guy told my mom they were doing an oil change so she called me and I told her not to have them do it and I would consider it later. When she told Joey he said ok let me stop them. When he brought the car to her he told her I would be wasting my money to have an oil change done anywhere else and she instantly questioned why they were trying to do one if it was a waste of money and he told her she wouldn’t understand because she was a women and walked off. My mother proceeded to question him and he would not respond. I would never refer or trust AutoNation ever again. My car was inspected and as dusty as my car was you can tell no one touched or leaned along the car under my hood. The next mechanic just touched a few places and you visually see the hand prints. Very bad customer service, no loaner cars offered, no discount offered but you keep my car 4 days too long and no evidence of their claim for the work suggested. And the disrespect to my mother when she questioned why you wanted to charge me for an oil change that you said would be a waste of money if anyone else did it.
Bobby Barham
I had a great experience dealing with Jimmy Johnson at Autonation Burleson. They took great care of me and made a great deal. I would recommend them to anyone looking to buy a car
Mike Graham
Bad service
David Carpenter
Autonation ford in Burleson are imagine people from the sales staff to the financing managers!! When no one else would finance me for a new vehicle because I just discharged a bankruptcy, autonation went that extra mile and got it done!!!.. Grant Gaskins Was very professional and super friendly and made the deal happen… they have earned my buisness for a long, long time!
Claire Kemner
The team at Autonation Burleson builds relationships with their customers and truly care about the quality of their work. They make the entire process as simple as possible.
Lauren amos
I was treated with respect, I was not there for very long, and I was tailored to in regards to my wants and needs. I have been getting cars for the last 6 years from AutoNation Ford Burleson.
Turner Crecelius
Easy hassle free truck buying experience
Corey Richardson
salesman grant…was terrible he had us come to look at a vehicle via pics on his computer…why would we want to see pics of a vehicle that we wanted to test drive and look at physically before moving forward with negotiations? He told us we could work numbers and get our suv appraised that is just backwards not to mention we came straight I left my shop in a hurry to go see a vehicle that wasn’t there when he should have informed me that the vehicle wasn’t there!!!
Lisa Dell Vandever
Just don’t! We should have walked! Had a warranty rolled in we never asked for, took over a month for the paperwork to come through via email. Said they sent it, but we only received it 5 weeks later after repeated requests. Evasive and deceiving! Working with corporate now to resolve issues.
K F
I dont know why the negative reviews, we had a pleasant experience. Preston was very friendly and helpful. Autonation beat the competition and had EXACTLY we wanted. I plan on going back to buy my Mustang.
russell leath
Bought a new 2018 Ford Edge. Salesman (Mike) was very helpful and worked hard to transfer the car we wanted from another location, answer all our technical questions about the car, and helped verify it could be flat towed behind our motorhome. Trading in our Ford F350 for this car was easy and relatively quick (not so much from other dealers I have dealt with in the past). Had to haggle a little on the trade-in value of the truck and the price of the car but all went relatively quick and easy. I would recommend this dealership and especially Mike to anyone looking to purchase a car.
cayce olson
Very pleasantly surprised at how nice and friendly everyone is. I never bought a vehicle from here. But their service department is top notch and the service advisors are awesome. Got my oil changed and new wipers. I had a door squeaking and they lubed all my door hinges for me as well. Over 10/10 in my book. They also honored a coupon I had for the wipers even though they didn’t have to since it wasn’t for their dealership. Will be getting all my servicing needs from them.
Jason Fisher
AutoNation Burleson, made it so easy to purchase our truck. Purchased a vehicle for the company and 4 days later purchased a truck for myself. They provided a great deal. Robert Young our sales rep did a great job. The financing was made easy. Robert with financing already provide a great deal on the vehicle maintenance program as well. Thanks for everything.
Dean Waterman
Michael Barrow is one of the best salespeople I have ever worked with, and he made the experience of buying our truck easy. Not pushy, responsive, and attentive to what we wanted. AutoNation also stepped up and took care of an issue after the sale, which they didn’t need to do, but were committed to the right thing being done. Michael insured all of it was seamless, and helped us take care of the item after the sale, which many salespeople try to pass off to others. I can’t say enough about the character of Michael Barrow, and his kindness towards customers, whether they buy from him or not.
Allen Mcmahan
Great experience with down to earth honesty in my opinion. Made the impossible happen. If you have struggling credit, these are definitely the people to see. Melvin was by far the best sales guy I have ever worked with. And he did all the work.
James Leeper
Best car buying experience yet! I was given respect and time to work out my own doubts about what type vehicle was suitable and fit my needs.
mike debaun
Randy was great. Very knowledgable. The tech did amazing work and fixed everything I asked. These people know their business. Only place I’m going from now on.
Julie Dorough
Since leaving dealership I have found that Grant left me with no unanswered questions. Looking forward to my next visit at Burleson auto nation to check out service department.
Logan Vela
Melvin was my salesmen and he was fantastic. I purchased my vehicle from another Autonation dealership in Katy, TX and he provided me updates on repairs and delivery prior to me picking up the truck. The only complaint I have is with the dealership in Katy. We started the buying process 2 weeks prior to when I actually received the vehicle and the Katy dealership took their sweet time getting things fixed and getting the truck here. The truck had been on their lot for 30 days when I inquired about it and they waited until the last minute to repair a lot of minor things and order parts. Props to Melvin for sticking with me throughout!
Finntastic Five
I went in to sell my truck and David gave me a fair price right out by the truck. No hassle. And it was fair. Thank you David Z.
Candace Grayson
Amazing!! We came in to look at vehicles for my husband and we were skeptical because we hate dealing with big dealerships due to past bad experiences. Melvin was by far the best person we have EVER worked with. He helped me and my husband into some great vehicles and we have been absolutely satisfied. He is extremely helpful and was such a great person to work with. We will definitely keep him in mind if we decide on another vehicle.
Hugo Benavides
On the Service Department Ann Marie Miser as a Service Advisor she always goes that extra mile to help with all my concerns. she is a great asset to Ford AutoNation in Burleson Texas.
Brian Staley
KUDOS FOR JOE IN Auto Nation Ford of Burleson’s Service Shop. Bought this 2017 Ford Escape in May of same year. Drove it to work the next morning in the rain – Drove through a washout on an exit ramp exiting to my work place. The water in the puddle I had to plow through scooped the protective Plastic Mud guard on the passenger side of the vehicle and bent it backwards under the car. It makes a nasty sound dragging the leading edge of the plastic guard on the pavement. 1 day old… Ford won’t replace it. The Best 5 star Ford in Lewisville would do is offer to screw it back into place. So now every time I get to 80 mph or above it just blows off again. Stopped in at Auto-Nation Ford in Burleson’s Service bay while on a trip after it had blown off again. Joey was the Tech that helped me. He never batted an eye.. He put my car right into the shop and add bolts to hold it in place and cut off the road graded part of the plastic. Took Pictures of it so I can show Five Star Ford what had been done to it. Joe had me back on the road in under 30 minutes. So I dedicate my 5 Star review to Joey from Auto Nation Ford Service shop… Thanks and Kudos to you and your team. Thanks for super quick service and the friendly advice for obtaining the replacement.
Aaron Summers
Very nice and helpful! Provided me with the info I needed. Will go back to see how negotiating and prices can help or change this rating.
Mike Portela
Great place and quick to help fix the transmission issue with my 2018 Ford Mustang GT. excellent service.
MRS. FLORES SUAREZ
i got a tire replaced and the repair man broke 2 post. While getting a oil change then tech noticed the broken post’s and offer to replace them for around 400$.
Darryl Simmons
Donovan and Tim were awesome. When I’m ready to trade this truck in, I will do so at Burleson Autonation
Jordan Cannelis
I had an appointment scheduled to test drive a vehicle I had reserved. The salesman I met with seemed annoyed and unfriendly from the beginning, which I get it people have bad days. No big deal. However, for the first 30 minutes he could …
Dale Coble
Aaron is the best sells person in the world. We have bought 7 vehicles from him, I ask for him when I go there, my son goes to him now.
TaraDawn Harris
Really bad communication. Had my vehicle for 8 days for struts and alignment. Had to call every other department to get to someone in service. To wait for a call back from them. After calling for days. I wouldn’t go back except I brought my vehicle from there and a warranty so kinda have to go back. Friendly people in other departments.
Tammy Bryner
autonation ford in burleson is a great place to take you car for service.randy in service is who i would recommend that you talk to.he is a service adviser who go above and beyond the norm to give the best costomer service at a car …
Tammy Lynn
Autonation Ford Burleson, TX always takes care of me. Scott Lynch, Robert Pafford, Mike Bledsoe are very knowledgeable and professional. No matter which one I am working with, they always make sure that my car buying experience is great …
Louise Lewis
The most awesome buy for used Ford F150 our salesman was so nice and very helpful very good man Arron Cross .thank you so much
Ron Price
All was great and fare
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