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Casa Ford in El Paso, TX

Overall Rating 4.6 out of 5
243 Reviews   Write a Review
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Ford Dealer

5815 Montana Ave, El Paso, TX 79925, United States
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Company description

New 2020 - 2021 Ford & Used Car Dealer in El Paso, TX - Casa Ford

New & used Ford cars for sale. Original parts, Service and Financing. Serving El Paso County TX, Fort Bliss, TX Cloudcroft, TX - Casa Ford

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All reviews:

Rahamon Phillips
Jose did a very good job allowing me and my wife to test drive a used vehicle. After an exchange of proposals we finally agreed on a very reasonable sales price. The best action that took place was how Alex Aguirre found an institution to finance our vehicle at 1.99% interest rate for 4 years. A very happy customer thanks to Casa Ford and their employees.
Robert Diaz
I dropped off my truck last Wednesday for a very intensive warranty service. Javier not only wrote up my service order but he kept me abreast of the service progress along the way. My truck was even ready 2 days BEFORE the day it was promised! I would highly recommend!
Bud Satterwhite
Jeff, one of the service writers at Casa Ford, did a great job in handling a recall on our 2014 Ford Escape. We bought it used and got a recall notice about the possibility of the door locks being defective. We first took it to a dealer that was close by which turned out to be a mistake. All they told us was that Ford had disallowed the recall to be performed on our car with no further explanation. We then went to Casa Ford where Jeff explained that the reason Ford had disallowed the recall to be performed was that it had already been performed before we bought it. They then checked to make sure that the work had been done correctly, which it had. Jeff did an excellent job in keeping us informed of the progress and explaining the situation to us. On a scale of 1 to 10, Jeff gets an 11 as does Casa Ford. Thanks guys.
Luis Rico
Went in to try and trade in my 08 Expedition that I got last year with 18% interest rate, I went in with low expectations thinking I was going to waste someone time. Travis York helped me out, got me out of that high interest debacle onto something newer and better, truly amazing service, he was not willing to let me go until he worked out an amazing deal, and way lower interest. He will definitely be my go to salesman moving forward. If you all need a used/new car, go to casa ford and ask for Travis, you will not be disappointed at all. Thank you Mr. Travis
My dealer Jesse Chavez made buying my first car incredibly easy, quick, and affordable. He went the extra mile to make sure I was informed and getting the best deal possible. Would gladly recommend him and Casa Ford.
Christopher Miller
Everyone in service, parts and sales were helpful and pleasant. I have purchased from here before and would do it again. Plus, I’ve been satisfied with bringing my vehicle back again and again for the great deal – The Works.
Valerie Franco
Dominic is the best car deal I have ever dealt with. He was able to get me in the car I wanted without the extra hassle, && was able to get it for me at a reasonable price. You can tell that he truly cares about doing what’s best for you. 1000/10 recommend!!
Felipe Rivera
Jose Rosales is the rep to go he didn’t let me go without a great deal 100% recommended his services was excellent thorough with the entire procedure from beginning to end also Alex the financing manger was excellent both of them make a great team made me feel welcomed and felt that family bond! Great staff keep up the good work! Thank you guy
John Barnes
Very professional and provided recommendations subsequent to vehicle multipoint inspection. Received an oil and filter change. I was also going to get a tire rotation but they did point out that the tires were 6 years old so I will soon get new tires instead. Great service. Reasonable in price.
Alfredo Perez
In this last Service from the Maintenance team my experience was better than my last one. They checked my vehicle, they ordered the parts and finally repaired the vehicle. So far no issues, hopefully it will stay like this for a long time.
Domingo Fuentes
Thank you for attending to my needs and repairs on my F150. Even thought I didn’t schedule an appointment, you attended to the problem and kept me informed on its progress. I’m glad you knew what to do to correct the issue, something that couldn’t be corrected at another dealership. My thanks to Jeffery for his professional manners. Domingo Fuentes
Ray Mennenga
Once I purchased my car they went from the nice guys to the do nothing guys. Bought a car, with issues they said they would fix (and haven’t), bought an extra warranty, and I can’t get anything done. It took three months to get one issue fixed, and I still have issues (safety related) that are persistent. There are only two people that get anything done for me there, you can’t just call the service department, go straight to the top. Worst service ever.
Anahi Davis
As always I was well taken care of by Creg at service. He has great customer service and I’m glad he makes taking in my vehicle fast and easy.
Maria Castañeda
Great service and great prices. Carlos Carranza was very helpful throughout the entire process. Would highly recommend !
Charles Roede
Great experience at Casa Ford. Was able to do the majority of the paperwork from home, and were treated very well once we actually arrived at the dealership. Alfred, Travis, and the team were attentive and took the time to make sure we were thoroughly familiar with our new car and were happy with the finance and delivery process. The dealership didn’t try to add in a bunch of extraneous dealer-installed options at an inflated price like their competitors tried to do. Can’t recommend them enough.
Mike Trout
Took car in for warn out terminal replacement and new battery. -When the car was returned there was a burnt hole in the driver side leather seat. -Had to take it back for that to get fixed. -A day later the battery was dead and had to get towed back to dealership. – Took a week to give me a cause of my battery draining. Nothing specific just a parasitic draw from somewhere but don’t know exactly so wanted to charge me almost $3000 to change out a whole electric system. -Almost 3 weeks without my car by now. – Had to take it to another Ford dealership to get exact answers and fix the problem.
Sylvia Best
Carlos Carranza was so attentive to what we wanted in a car and most importantly our price range. Best customer service ever. Highly recommend. Cheyann walked us through all the features in the new vehicle. Never pushy or overly aggressive. Highly recommend 👌
Jacob Sotelo
The staff at Casa Ford is outstanding! Pete, Alfred and Dominic went above and beyond to make sure we were matched with the perfect family vehicle that suited us. They were comprehensive of our needs and wants and created a relaxed environment in which we could truly look at all our options. They have great customer service and are always ready to greet you with a smile. My wife and I truly recommend Casa Ford.
Rogelio Lomas Jr
Casa Ford has earned my business once again. Sean was courteous, professional and had a very positive outlook that made our buying experience a great one. Thank you
Elisa Martinez
Super happy with service, super fast and smooth. Travis York went out of his way make it happen. Highly recommended.
Sandra Manns
My fathers car has been in the maintenance service because of a recall concerning headlights turn off automatically. 1st time the parts were ordered wrong. Now it been in the shop since Tuesday (2-23). They finally received the correct parts. And they still haven’t been able to fix the problem. And no return phone calls what so ever. Your service sucks the bag.😡😡😡
Carlos Martinez
Excellent service! Got me into my new car with no problems at all!! Recommend everyone to check them out, you won’t regret it!
Barron E White
Craig my Casa service rep. told me my F150 had to be laid to rest (after 245,600). I had to purchase a néw engine or buy a truck. He gave me his honest opinion and stated, to take my time, it is a tough decision, and if I had questions, just call him. Well my wife made up my mind, and we purchased another truck, an F150 Platinum. Our salesman Marco, and Alex, in the Casa finance department, were excellent. There wasn’t the slightest amount of pressure nor tough negotiation. I received a great price and rate for a vehicle that does everything but cook dinner😂. I have been doing business with Casa Ford for 30+ years and will continue to enjoy their excellent service and outstanding team. It is truly, “THE HOME OF THE NICE GUYS, YAH!”
Enrico Rao
.The staff at Casa Ford went above and beyond to reduce my monthly car paynent. Carlos Carranza initially wasn’t sure if he could help me but when i gave him more details he assured me i’d be able to get a new Ford with a much lower monthly payment. He’s an amazing man and i was blessed to speak to him first. Thank You Carlos!!! Then there was Jesse Chavez. Another amazing man who helped with choosing a vehicle and taking care of the details and lastly Alex Aguirre. He took care of the balance of the paperwork and financials. Thank you Alex. God bless all of these men who seemed to have accomplished the impossible!
qxazar qxazar
We were treated extremely well. Jermaine took care of every detail in a professional and courteous manner. We purchased the car and are very happy with our Ford choice!! Everyone at the dealership treated us very well.
Sylvia Luna
We were treated very well with Jermaine, the salesperson who took care of us. He was very professional and courteous. He took care of everything for us. We were treated very well by everyone at Casa Ford. We left Casa Ford in a new vehicle and are very happy with our selection. I wish everyone Jermaine when visiting Casa Ford!
Sandra Lawrence
I loved shopping for my new car at Casa Nissan. My salesman, Pedro, and my financial man, Paco, where the most awesome duo. They worked my case like it was the only one they had and made me feel right at home. Thank you for my new car and the magic you created.
ruby esparza
Very helpful and didn’t give up on finding a solution to get us in a brand new vehicle. Amazing customer service!
Steven Hanson
Nolan was the first to wave and greet us as we drove in and was very professional and helpful. Although we changed our minds a few times, he kept his professionalism and met all of our needs. Stayed after closing hours and was not pushy and answered every question we had for him. Will definitely be doing more business in the near future with casa ford because of Nolan. Highly recommend his service while at casa ford. Thank you again.
Everything went well and they finished my service repairs quicker than they estimated it would take. They were very attentive while I waited and this gentleman came by periodically to give me my status on my car which was a great help and service. I would have given them 5 stars. I didn’t because I was offered to be dropped off at home and picked up if I waited in the waiting area, but nobody ever came by to do so. There was no coffee available and popcorn too because it appeared they were out of service. But overall I was satisfied.
Alec Moran
Vehicle took Close a month to get repaired. Never had any follow up calls until asst. service manager got in contact with me. Had to visit the shop periodically to see if my vehicle was actually being worked on. Got vehicle back not properly repaired. And still missed to fix one item. Was never offered a loaner vehicle. Have to take vehicle back to get that one item fixed, redo the sun roof fox. Vehicle was given back to me with headliner and seat stains of grease.
Ashley Samaniego
Carlos Carranza is probably one of the best in the game! Made me feel comfortable throughout the whole process and I didn’t feel pressured to buy unlike any other dealerships. Would definitely recommend!
Debbie Isuani
I have always hard superior service with Casa Ford! There is absolutely no comparison with other Ford Dealerships on the westside of town. I highly reccomend Casa Ford whether you are interested in purchasing a car or needing service on an existing car. The customer always comes first!
Kathryn Elizabeth Davis
Your representative was polite, professional and willing to get answers to questions even though he did know much about the subject (hybrid cars). I will recommend him if anyone asks me who to talk to about purchasing a vehicle.
oscar doporto
Carlos Caranza is the best salesman ever. You need a vehicle Carlos and his crew will get you into your vehicle even if you need a special/custom order. Carlos Caranza makes it happen! Thank you Casa Ford for the greatest buying experience ever.
Ruby Sanchez I
Casa Ford provided my family excellent customer service. They went out of there to make sure my son left the dealership with a new car and he did. Special thanks to Juan and Humberto our sales men.
Gigi Bonilla
Thanks to Carlos and Cheyann at Casa Ford for making our car buying experience hassle free and pleasant. They worked as the dynamic duo in getting us into the perfect vehicle for our needs and getting us the best financing available. We highly recommend them to anyone looking to buy a vehicle! Best experience yet in purchasing a vehicle! Thank you!!! All the best, Gisela Bonilla
Maribel Castruita`
I bought a used car from Casa Ford, the customer service is great. I bought a vehicle that needed to be cleaned, since it was already serviced and my Sales Representative, Humberto, kept me updated on the status of my vehicle everyday. I definitely recommend this dealership, they’re nice and very helpful. 🤗
sergio aldaz
Travis York was the sales executive that helped us and he made the whole process almost effortless. By the end of the whole deal we felt confident with the whole experience.
Gerri Wootten
Fantastic dealership. Just bought my second vehicle from Pedro Rostro. He is great to work with!!
Jesse Ojeda
They were very friendly, quick, amd easy to work with. Dominic was friendly and not pushy at all. Casa met my requests and exceeded my expectations. 10/10 would shop again.
James Benoit
“Love Casa service! They’ve always taken care of my Ford cars, now my Lincoln Continental. Jose is the best. Highly recommend! Say “”hi”” to Will.”
Luis Hernandez
I told salesman Jimmy Mendiola that I had an appointment at another dealership. He told me he could get me a better auto price. He was polite and knowledgeable. He worked several different price plans for a 2020 Ford Fusion and convicted me. I bought the Ford Fusion at Casa Ford.
Reyna Beltran
I took in my vehicle for general maintenance and the process went as smooth as could be. I had an appointment and within an hour, they were done. Everyone there is very cordial and professional. I’ve taken my vehicle there since I bought it and never had an issue.
I had fantastic service. No pressure, very respectful, and very focused on what I said I wanted. I was a new car owner within a couple hours of my visit. I love my Mustang. Thank you!!!
Paul Roberts
Made an appointment with Craig Coltharp for an oil change/tire rotation via text message. After arrival, the car was serviced and returned to me freshly washed in a little over an hour. Great service!
David Warner
Casa Ford was extremely helpful to me in finding the right vehicle at a good price. Carlos the sales manager went above and beyond the call of duty. There was no high pressure selling tactics employed. It was calm, and informative, and friendly.
Desirae Favela
My experience with Casa Ford/Lincoln was truly exceptional. Juan B. was a great salesman and Paco in finance was great as well. Highly recommend this team and this dealership.
Ernesto Ruiz
The Ford representative, Sergio Marco was very helpful. After When the maintenance was done he explain what the problem was. I give a 5 star. I will surely ask for him on my next visit. Sincerely, Ernesto Ruiz
Wayne terry
Little known they have a restaurant open to the public. It is cafe styled and looks to be a 1960’s diner. It was a favorite hang out for Don Haskins ( famous UTEP basketball coach . There are a quite a few items lining the walls from autographed photos to football’s, from local personalities.
Audry Espinoza
Will definitely come back! At first we were having some issues with our Advisor about my SUV but when we showed up another Advisor took over & helped us out right away. He apologized & assured me that my car would get taken care of. Craig was amazing, honest, very helpful & quick. I will be bringing back my SUV to him when needed. I was very impressed! I’m very thankful for Craig & his patience. I highly recommend!
Avelina Pulido
Michael Rivera at Casa Ford is the best! He always goes above and beyond along with the finance team! Definitely recommend 👌 👍 👏
Victor Kilby
Dealership did exactly what they said they would do, and pointed out things I had not noticed. I take great pride in knowing my vehicles, and they pointed out that my brakes were nearly worn completely out. Thank you!
Lilly Gonzalez
Right away I was greeted. Very impressed with attention given. Honored price tag on vehicle posted online.
Scar Mtz
Dropped my vehicle without an appointment and was ready within the next day. However; at no given time was I notified about the service they would perform or if they had my permission. When I picked up my vehicle I was charged $150. Id would of appreciate if they would advised me of what was going on ,and how much they were going to charge. Rather than take it before their own hands.
Jeffrey Brown
I needed significant work done on my Escape. Casa Ford quickly determined that the repair was fully committed covered by warranty. They gave me a rental car free of charge while the vehicle was being serviced. They gave timely updates on the status of the repair. I was very impressed by their professionalism, initiative and integrity.
Tyler Reddick
I worked with Craig Coltharp and his diesel tech and they were amazing, very helpful, and exhausted all possible problems with my truck. They were very open and honest with me and the work they did on my vehicle. Even went as far as the diesel tech went with me on a ride along to make sure I was satisfied with the work that was done. They were very quick and effective with the work and diagnostic process! 10/10 I would recommend them!
Michlo Bocanegra
Mr. Dominic De Luna and Mr. Alejandro Aguirre were very helpful and got me the best deal possible on my dream vehicle. 10/10 would recommend.
Eduardo Ugarte
Service Dept. Jeff and technician Alan were excellent. Explained everything in detain and even showed me what they were going to do. The Sales Dept. on the other hand…
Jesse Morones
The costumer service was great, and the salesman was very transparent about the process. It’s a great experience at Casa Ford.
Alexander Campbell
The customer service was great!! I got seen almost immediately and they were eager to help. The price was a bit high, but nothing too terrible. Friendly people and good work on the car itself. I recommend them.
Adrienne D. Loera
Wow!!what a great experience!! Derek Pereya pay attention to what we were looking for price range We got exactly what we wanted could not be any happier what amazing customer service throughout the whole experience!!! Highly recommend using Derek as your salesman!!!way to go!!!
Adrian Torres
Always a great experience here. I really appreciate the professionalism displayed by all the staff here.
Joe Garcia
Jermaine Bowen was the best. He teated me with respect and got to the point with paper work no chit chat. I highly recommend him if you’re going to buy a vehicle. Casa Ford in El Paso is awesome
Marie Gauci
This Christmas time of year is hectic enough-add a pandemic and many business have a skeleton crew of employees. Of course, my luck is that my vehicle renewal is due in December so now I had to try and get an appointment to get this taken care of. Without the inspection being completed, you cannot even go online to re-register the vehicle! I called Casa Ford and they told me to come down after I got out of work (a plus). I was taken cate of promptly and my inspection was done efficiently. I cannot say enough great things about this service department- I guess that is why I have been with them for 11 years.
Angel Oates
Great service, very friendly staff. They worked with me and the banks to get me the best interest rate and a payment in the range I was looking for. Thank you for everything you guys do!
Wick3dxPaiNs798 milo
Awesome experience. Lol didn’t even want/need a car but it’s nice. Awesome people, pleasant experience
Melissa Boukezzoula
Jeff in the service department did a great job of getting my van back on the road quickly. Communication and coordination was excellent!!
Norma Sanchez
I was very happy with my purchase my salesman I think his name was Nathan was absolutely awesome I am a very picky person and a very hard person to wait on I’ll admit I had been looking for a vehicle for 5 months and I’ll tell you my salesman was so very patient and kind and so professional that he made it very easy for us to decide what we wanted never once did I feel pushed or pressured he was all about my needs and wants and the rest of the staff were pretty awesome also if you’re ever in need of a vehicle I totally recommend that you go to casa ford in El Paso and ask for Nathan 👌😊
Sarah Harlass
Jeffrey went above and beyond to take care of me! Great customer service and fast!
Basti Fasolino
Words cannot express how grateful I am to Pete Rostro at Casa Ford! He made this process so painless and I left a truly happy customer! I highly recommend him and the Casa Ford family to anyone looking to buy their next vehicle!
Anthony Ramirez
Great dealer, Jermaine will do his best to get you in the vehicle you want
David Barrientes
Really enjoyed the service and there was no pressure to buy until we were ready to commit. Staff was friendly and Travis, our salesperson was up front about the price of our vehicle. I’ll continue to come back in the future.
Tom Cardon
Craig Coltharp Is absolutely the best service rep I’ve ever had. He’s knowledgeable and honest. I do business with Casa Ford because of Craig Coltharp. I only buy cars from Casa Ford Because Craig is there. His knowledge of cars is far superior than anyone else I’ve ever dealt with.
Johnae Galvez
Had an awesome experience here Cheyann was an amazing she made my car shopping experience easy and fun will definitely go back in the future.
Humberto Corral
Took good care of me. Sergio was an awesome service advisor. In and out before I knew it.
Jorge Reyes
Great service and completion time! 3 1/2 hours for an oil change, inspection and transmission service. The other Ford dealership on the Eastside would’ve taken 2-3 days.
Charles Norton
The employee’s at casa Ford are great thanks for all your help!!! Especially Pete
Margie Levario
Great customer service and fast too🙂ask for Javier, he’ll take care of you😉
Josh Tyler
Very fast service!! That’s all I ask for. Sergio was very professional as well!
vanessa velasco
The moment we parked we started walking around Looking for vehicles Mike approach us… He was Very respectful And he was on point on what we were looking for I highly recommend him
Larry McPheron
Didn’t have good selection.sales rep Didn’t know his product. Failed to wear his mask even though we were
Silas Sanchez
Speaking with an associate , Margie, made me and my wife feel that there was going to be a professional environment and people would listen and she was outstanding with her professionalism. But When we got there, we were not able to speak with the gentleman who was supposed to help us out and another individual tried helping us. I explained my limit we could not pass and he kept offering vehicles over our budget and did not listen at all. Me and my wife immidiately got irritated and said we will go to a different dealer. Will not come back to a dealership that does not listen to us.
Didi D
Jeff was very efficient with my service situation. He was professional and quite friendly. Thanks!!
Larry Harper
Always treated perfectly, could not ask for anything better. Tony Kramer is great at his job and is so friendly and personable. Sergio Marco helped us today and he is wonderful. I am not forgetting how great Tony Gonzales is as well. Thank you Casa Ford.
Art Carranza
Javier Mendoza service advisor provided excellent service. He kept me up to date on the status of my vehicle. I will continue to bring my vehicle to Casa Ford.
Diana Gamboa
Thank you Casa Ford for taking care of my vehicle. As always you are professional and efficient in making sure my Lincoln is updated and serviced.
Katrina Aceves
Anybody looking to buy a vehicle new or used MUST seek out Travis Y. HUGE shoutout to Mr. Travis York for his help. I didn’t have too much to work with but he was able to help me get in a vehicle same day!. He was incredibly helpful through the whole process and I appreciate that so much. Car buying is usually a frustrating experience but this time was about as easy as it can get I think. Idk if I would’ve gotten a better deal without his assistance fs!. I can’t thank him enough. And a big thank you to Ricardo and Patsy Soto as well for their help in the rest of the process, they went above and beyond to help me get the payments I needed and the car I wanted. Great, great staff. Thank you very much!.
Tommy Cox
Service was great but $252 for the work that was done is crazy expensive.
Denise Alvidrez
Dominic was great help, and was able to find my husband and I the truck we were looking for. Thank you
kenneth gipe
Always the best customer service. This is the only dealer that we have purchased from in over 20 years. We wouldn’t go to any other place. First class service everyday.
Michael Christmas
my service Rep. Marco did an excellent job ensuring that everything with my vehicle was taken care of. Thanks for an excellent job.
Christopher Giner
I came in with a trade and looking for a opportunity to get a truck. My sales representative Jose Rosales took care of me but even more than that he got me taken care of in a single evening. He stayed passed closing hours to help me. He didn’t just try to sell me anything he gave me the better options within what I could afford and not put myself in a financial rut. That shows how much he and the rest of the Casa Ford Family care more about the welfare of their clients than making a sale. I loved it so much I told my best friend and she came in and bought a truck from Jose the next day.
Pam Pacheco
The whole staff was great to work with made purchasing a car easy, no hassle.
Sedrick Poole
Tony Gonzalas has always given me great service whenever I take my truck in for service. I appreciate all the hard work, honesty and attention to detail.
Yvonne Urquidi
**UPDATE** Casa Ford contacted me to resolve the issue. They went beyond what I expect and resolved all the issues and concerns. Very professional the second time around. Only thing i would ask to be changed is to keep the same level of satisfied customer service across the board to avoid issues like these. Thank you Casa Ford for the better experience the second time around. ************************************************************************* Vehicle was dropped off on November 3 for an oil change and airbag recall – did not receive vehicle back until November 19th. No call was ever received to get update on vehicle status. Calls were not returned either by service rep or service manager as was told when call was made to inquire about status. A diagnostics test was run on vehicle without notification of cost and total to pic up the vehicle was $189.00. A young lady in customer relations did help in removing the additional fee; however, when the vehicle was picked up no one was able to tell me if the airbag procedure was done on my car. When the cashier called the service rep he stated he was gone for the day and that I would be receiving a call the next day. I waited for a call until 1pm and no call was received. I called to find out status of airbag recall and I received a picture of an invoice from an unknown number with no explanation on what I was looking at or courtesy call. Just a picture. My car had panels under the steering column left open with electrical tape hanging from it. An email was sent to Casa Ford noting the issues and NEVER received a follow up call. Horrible customer communication.
Jacinta Penson
Everyone was so helpful and considerate. A great buying experience. They go out of their way to make sure we were satisfied. Thank you for all your help and assistance.
Jorge Luis Tolosa
Every time i visit Casa Ford is always an awesome experience, their employees are professionals and very helpful. I want to thank all the employees and Javier Mendoza for doing an excellent job. 👍🏻
Chris Potter
Mike Rivera was a great Sales professional. He answered all my questions and helped me work around my unique problem set, keeping my stress low. The finance manager got me an unimaginable deal. Thank Casa Ford!
Lily Torres
Good customer service all around. Thank you Craig for getting my vehicle serviced quickly and efficiently.
Lorenzo Espinoza
Casa Ford service department took care of my explorer oil change timely. 👍
moises irigoyen
Great service, Yamil I help myself in what I was looking for my truck
Anthony Stegmeier
I had a recall done on my 2016 Ford F-150. The appointment was the next day and I was informed through it all. Highly recommend.
Tom Avalos
This place has amazing friendly staff..I love this place cause I get treated quite well..other dealership’s need to take note of casa ford..learn from the pros
Andrea Hernandez
They really helped us service took alittle to long but it was worth it I love my new car!!!!!
Mary ann Alvarado
Great fast service thank you Jeff for making it happen 👍🙌
Enrique Lopez
Good service. At a fair price.
Adrian Romero
They were very friendly and professional, they also resolved my issue very quickly.
Ashley Erwin
Excellent service and customer care. Great follow-up on requested information.
Jordan S
No issues safety recalls were handled quickly and efficiently.
Joseph Addison
Originally came from dealer in Idaho, this dealership is just way too busy for how populated this town is. Can never get all services that I need done when scheduled.
Joe Raigosa
The service department at Casa Ford is head and shoulders bove the rest!! I did not purchase my 2018 truck at this dealership and they did not care, all they wanted was for me to be happy with my Ford! The Casa Service team went above and beyond my expectations to include uploading the latest firmware updates to my 2018 F150. The entire service team is on point and made me love my truck again! Thank you Casa Service.
Billy Oneal
Jose was an awesome sales associate. Extremely professional and helpful with my vehicle selection. Took a lot of time to work with me and help solidify a deal that benefited my family as well as myself. Jose and the sales manager worked tirelessly to help me get an awesome deal that couldn’t be passed up. Awesome sales team.
David Lopez
Service was excellent, work was completed quickly. Only complaint I have is that what I originally took the car in for was not found and I now have to take somewhere else.
Maria Fierro
While we walked up there were Sales Persons Welcoming everybody. They took the time to ask you if you been help. They offer you something to drink make you feel at home. The persons that helped us in selling us the vehicle we were interested they both were very helpful and he/she took care of us and did our paperwork and explained everything they were doing until the end when we did our closing. Great People working there. Highly Recommended.
Steven Troxler
I bought a truck at viva Ford because of all their end of the year discounts, what I didn’t know that is if you take the discounts you forfeited all your maintenance program, so you don’t get any service. I called Casa Ford and the girl who talked to me in service was great she told me they would take care of all my services. She sent me to a service advisor name Crag he was great he took care of my maintenance schedule changed the oil and had a repair technician make sure everything on my truck was working properly. It’s a shame you have to go to the competition to get your truck serviced. From now on I have learned my lesson and I will be buying all my Ford trucks and cars from Casa Ford we trade about every 2years. Thank you Crag and all your service department for taking care of me and if I could give more stars I would. Your truly a great dealer ship and I will spread the word to everyone I know! Outstanding!
Damian Pillatzke
The service manager, Jose, finished with another customer, reviewed my appointment and came out masked up to greet me at my car. He handed me my service number and answered my questions. I left my car for two recall services and the tire mobility kit scheduled service. He thought it would take a couple of hours. The next day Jose called to let me know one of the replacement parts arrived damaged and he had another being overnighted. He expected the car to be ready at noon the following day and he serviced the tire mobility kit for free. At noon the next day he texted saying the car was ready. I asked him to charge the high-voltage battery while I was coming to get my car. I arrived to find everything taken care of and the car in the charging spot. All in all, this dealership pleasantly continues to meet my expectations.
gene price
Took my 2011 f250 to the service center here because with the hours im currently working i just don’t have the time to fix it myself. Craig and his associates are some of the best diesel technicians i have ever had the pleasure of doing business with. 10 out of 10 would recommend to anyone wanting quality work and awsome customers service to come here.
Joe Feuille
I’ve been going to Casa Ford to service my car for nine years now. They’ve always treated me with respect and honesty. Their service is quick. And the Service department even goes the extra mile by checking for what maintenance might be coming up soon, and giving me time to save up to pay for it. No surprises. No games. Just excellent service.
Josh Dempsey
“I scheduled an appointment to do an oil change for Saturday morning. Today I had free time so I rescheduled for 10 am. I arrived a little before 10. It was 12:22 pm when I was checking out. 2.5 hours of waiting for an oil change. I can understand having to wait if I was a “”walk in””. But if I had a scheduled appointment time, I do not understand why it took 2.5 hours to do a simple oil change. I will not be returning to Casa Ford for service any time soon. I will go to one of the other Ford dealerships in town, hopefully they will actually honor an appointment time.”
Went in for an oil change & tire rotation in return I got excellent service, wait time & customer service. Thank you Casa Ford.
Kenya Jacquez
Everyone at Casa Ford are very helpful and super friendly… Best Experience!!! Mauricio is a Great salesman he goes above and beyond to meet your budget and give you what your looking for.
James Wallace
“EXCEPTIONAL Salesman, Jose Rosales was the best sales associate I have ever dealt with ever. I believe he needs to be recognized as how other sales men and women need to conduct themselves. The finance associate “”Alex”” was again top notch, a little long winded but very thorough. It was a bit disheartening when the vehicle was delivered from the detail and new vehicle prep area of the dealership. Water runs and streaks, spotty glass. Streaky Shiney surfaces in the interior where a dirty rag was obviously used to wipe them. Also plastic film still adhered to the column stalks. Jose Rosales was very apologetic and offered to send it back for pre delivery prep but it was late in the day and I didn’t have the time to wait, so I did it myself. Thank you Casa Lincoln for an 80% positive experience.”
Shyna Boyd
Jeff was my technician and he was very through and customer service skills were outstanding. EDIT: I took my truck in because my transmission light came on. A week after service it is back on. I am editing my review because I praised Jeff customer service. I called him twice, let 2 voicemails and no call back. I will be there today by 9 and I dont expect to wait long for my car to be looked after I called. Edit 2: Jeff redeemed himself, he went out the way to make sure I was taken care of.
Alberto F. Segovia
Marco, the CASA salesman, was very attentive, professional and he answered all of my questions. Please, give him a raise.. Mr. Principal CASA Dealer, this is Coach Segovia, you were my basketball player with Coach Ronnie Hernandez, with the City Basketball league. You have an outstanding young car seller.
Eduardo Ornelas
Great service great people working there looking for to going back
william Baldwin
Always quick service and they explained everything they do.
Jose Hernandez
I was very satisfied with the service. Very professional, no issues of any kind.
Deborah Thornborrow
If it was possible I’d give Humberto MANY more stars. We kept going back and forth. He was extremely patient and understanding. He explained every detail of our car . He never treated us like old people , even though we are lol. He’s the best!
hector reyes
Great service. The maintenance of my car was done fast. The customer service is very friendly and have a lot of knowledge. I will take my car for now on to here. Thanks
Robert Schoening
Always great customer service. Dropped of my vehicle and was surprised at how fast it was done.
Roddue Hamilton
The service was conducted in a timely manner and the service representative was outstanding however it was a bit pricey (+$75- $100) for requested service.
Richard Varela
Had a good experience buying my car at Casa. Derek is a personable young man and not pressure driven.
Lauren Prieto
Derek and Dominic both helped us in our vehicle search. They certainly went above and beyond to get us in the truck we wanted. We would certainly go to them again for a vehicle purchase.
Excellent service and Craig Coltharp always takes great care of me and my truck, thank you!
David Carter
Excellent results all the way around. I went to Shamaley when I started my search for a new truck and didn’t like the lack of service. So the I went to Casa Ford, and Jonathan definitely brought amazing service. He followed up with all my questions via phone or email. Ensured that I was getting what I wanted. As a result of his knowledge I actually ended up with a platinum instead of the Lariat I initially came in for and even saved money.
Duk Ein
Mr. Derek Perea. He assisted me in the purchase of a car, 3 weeks after the purchase my car began to fail. call casa for calle montana and talk to the seller. The seller said that his manager on his shift had said that he could not check my car and had no warranty on that part. I would like to call the bank so they can find out the conditions in which they are selling the cars at home ford calle montana
Craig is a great service Advisor and always handles business!
ramon loya
Great service but the wait time was 3 hours for The Works on a Expedition.
JJ Bro
Jose Rosales treated us like no other!! Greatly appreciate the service from him. Highly recommended.
Rosa Martinez
I went looking for a new vehicle, luckily for me I had an amazing sales rep team. Their names are Mauricio Salinas and Javier Jimenez, they showed us a variety of cars. After so many vehicles, I found the one. I would like to say thank you for all the help Mauricio and Javier provided. I also referred many family members to go with them. Once again thank you Mauricio and Javier.
Carlos and Chey are hands down the best! They are both genuinely great people. From the get go I felt comfortable, like I was talking to a friend I had known for years. These two made car buying and fun and hassle free experience. I won’t go anywhere else!! Thank you Carlos and Chey for taking such good care of me, I will be spreading the word Casa Ford has my ❤️
Kaitlynn Escontrias
Everything about Casa Ford is great! My service advisor is a Craig and he’s so awesome! I used My Ford Pass points that covered and oil change and engine filter. You get points for using the app and getting your vehicle serviced.
Rita Boerger
Awesome. Will exceed ypur expectations. Beyond a doubt
Rafael Papa
Employees very helpful and friendly. Service was quick.
Marco Parra
Jose is the definition of customer service! This was the first time I took my F -150 there and I will continue due to his great customer service!!!!!
Irene Morales
Feeling blessed and grateful with the help I received from Mike in purchasing a vehicle for my dad.
Penny Kosters
The Best of the Best customer service and the most exciting Lincoln Experience ever💕Without a doubt Justin Lowenfield and Carlos Caranza gave Me a huge Blessing ..I highly recommend the home of the Nice guys to anyone in the market to purchase a great car..Casa Ford your search ends here💕 Thank you and God bless The Nice guy’s 💕
luis barron
First time there, great experience, faster then I experienced anywhere else. Plus the cafe was very delicious.
George Kümmel
Nolan, Jermaine, and Paco were very friendly and helpful. I never felt pressured and enjoyed the experience. I am happy with my F150 so far. I would certainly consider doing business with Casa Ford in the future.
Edward Stewart
They are awesome to deal with and took care of me from start to finish, will buy here agen.
Claudia Mendoza
Jermaine Bowen helped me through the process, he was really patient and eager to help!
John Lopez
Easy process, no games, no issues, good salesman….
Austin Mayorga
Had to take my truck in twice. Both times excellent service and great turn around. Although the price was a little you pay for security knowing it was done right. Will always go there if needed
Bill Mokry
Outstanding!! The culture here is like no other Ford store in the region…customer service, professionalism, transparency throughout the process and they keep their promises! Alfred, (GSM), both Jeff and Dave (Sales Manager) and my salesperson Pete went above and beyond to deliver a very enjoyable car buying g experience….and to top it off their pricing is aggressive!!
gabriel ortiz
Tony González is one of the best service advisers Casa Ford has. I will always bring my truck to Casa Ford and alway ask for Tony. Thank you Tony and great job!!!!
Yooby Kim
Pulls tricks to bring people in. I was blatantly lied to. Very sketchy would not recommend.
Rita Escobar
I took my dad early in the morning for his truck to get oil change. They called soon after that the truck was ready. The wait was not long.
Al R
BE AWARE If you taking your vehicle over this place for any service, make sure removed EVERYTHING from inside. I took mine over there for a detailing service, and they stole my floor mat. Very disappointing.
Luis Saravia
I want to say that my wife and I were very skeptical at first since we had less than helpful service with other car companies in the local area. We were surprised at how quickly Dominic our sales representative and the finance team worked to get us the deal we wanted with the terms that were within our budget. The customer service was second to none and our buying experience was the best we’ve ever had. We would definitely recommend Casa Ford to anyone wanting an easy car buying experience. A very special thanks to Dominic for his outstanding customer service and the rest of the Casa Ford team. We will be returning customers!!!!! Update After some deliberation we found ourselves back at Casa Ford and let me tell you these folks are top notch. The process was hassle free and their customer service is the best I have ever experienced. Got our new truck and at a great price. Dominic de Luna was our sales person and he treated us just like family. Thank you Dominic and the Casa Ford team for taking care of us.
john stevens
Customer service is outstanding. Service was performed as requested and it was a fantastic experience!
eric koch
Prompt service. Everything went well. Good communication.
Miguel Higgs
I had an amazing experience at Casa Ford Pedro Rostro was a great help and was able to get me the truck of my dreams. He worked really hard to get me exactly what I wanted and what I needed. I will definitely be going back to him for my future needs and will be recommending him to all my family and friends. Miguel Higgs
Diana Manzanera
Thank you Mauricio for your excellent service!!
Enrique Acosta
Well. If I could get a Detail Job on my Lincoln Continental like before it was done. Then, Indeed, That would raise my review score to 5 stars . Thank You for the offer .
Cecilia Allison
Great service as always. The new renovated building is better for waiting on your vehicle. I wish they have something else to eat other than popcorn like cookies or some pastry. I like that on the old setting they have burritos. Everyone is very friendly and the prices are not that bad. They took 30 minutes to finish the oil and filter change. I will definitely be coming back to this dealership.
Kevin Aofia
“If you are looking to sell your car. Please DO NOT go here. Here is my experience in a very short summary to save you time and me from typing a long article. (I will spare the names so that I do not have any backlash on my review) I applied online using the KBB tool to sell my car. A rep at Casa Ford called me and scheduled an appointment for me to look at my car because they were interested and I expressed that I thought the KBB offer was low. She was great! However…. I changed my mind and was unable to go to this first appointment. So, a few weeks passed and I once again decided to sell my car using KBB. Again, the same rep called me from Casa Ford about the KBB offer and expressed that they were still interested and scheduled an appointment with the same guy I was supposed to meet last time around. Again she was great, friendly, etc. Heres the one star rating in a nutshell: I arrive and a sales rep approaches my driver side before I put my car in park. I get out, he asked how he can help, and I tell him I have an appointment with so and so. He says okay and then says well I can help you. First off, why am I being helped by somebody other than who the appointment is with??? Second, I begin to tell him about my car which I would have already not had to do so if the right guy was helping me. This guy was very dull, and asking questions that I already answered online about my car using the KBB tool. Third, he asks for my key, but does not explain at all what he needs it for? Had I been somebody new to this, I could have easily been confused but I just thought I should point out to anyone reading this that they do need to look at the vehicle in order to give you an offer, hence the keys. Fourth, he comes back very shortly, which is fine, but then says that the offer Casa Ford Lincoln is making is a “”bad offer””. I was asking for 10k, the KBB tool offered me 7,300… I am guessing that the offer is lower than 7300….. Why would you review the offer online, then have me come in only to tell me that the offer is lower the the KBB stamp approved cash offer? Lastly, I wish I could tell you the offer they made, but they did not even do their job to tell me. Who knows what that number could have been. All I know is, I felt that I did not receive the proper customer service that I know I would have shown to a customer at my work. This was as short a story I could have made it, apologies. If you are looking to sell/trade in …. go somewhere else where it is more organized, friendly and willing to do you right.”
Lorenzo Marquez
Very patient and helpful leaving vey satisfied with the customer service and details on purchase 😀 👌 👍
Bruce Edmunds
On October 20, 2020 I purchased a used 2018 Raptor. After the differential and transmission needed to be fixed I waited 2 weeks ( delivered Nov 4 ) to get it delivered without any help from the salesman who kept over promising and under delivering while I was the one having to get the updates. I get it delivered and to my surprise it leaked transmission oil and the sunroof does not work. Since November 15th trying to get it into service, It took them 2 weeks to get me In and I had to physically go. December 2 Just dropped it off and it turns out they will have it ready in another 8 days, so now I’ve had the truck a total of 3 weeks out of 6 and it’s in the shop and apparently it’s on me to fix it. Luckily the transmission was covered by the vehicle warranty but the 3500 sunroof is not. This is seriously the worst experience I have ever had and now have a $50000 lemon that they will not do anything about and won’t work with me in any way. I genuinely hope No one ever goes through what I am going through and will probably now have to deal with a vehicle that was not delivered in working condition. UPDATE: Truck was dropped off last week. Today is December 8th. Went to pick up my Truck( earlier than expected ( first plus) last night and Spoke to another higher up manager who promised he would call me today and would figure out how to work with me after hearing my story and seeing all my documentation. Of course I received no call or communication and to top it all off they had my truck in the shop, returned it to me with pieces of what appears to be seals for the sun roof thrown on the front seat, and didn’t take the time to check that the temp license plates are expired as of Dec 5th. Guess what?! Got pulled over and the only reason I wasn’t ticketed is because the kind officer believed my story and Asked I make sure they get me my plates ASAP. Yeah not sure what to do with that. You asked me to email you on this review and still haven’t heard back and this is before I spoke to the last manager or got my truck back.
Vanessa Armendariz
Great customer service and fast and reliable service as well. I would not buy or take my vehicle anywhere else.
Rapid Road Service
Great service, will be returning soon to buy another vehicle
Liz Miranda
Customer representative was very sarcastic and unprofessional in helping me with my receipt. Did not get her name but can describe her young and I believe she had purple colored hair.
Bonnie Ortiz
I liked all of my experience until the end… after signing all the paperwork the guy started to share his thought or lack of compassion for COVID victims… this left me with a bad experience
Heavy Weight
They are the best and most patient! They also have the best rate through any bank to beat any deal you may get. Ask for Pete and Alex. If you don’t get a car you don’t want one, drove all the way from New Mexico and can’t wait to do it again!
Steve Bitsko
Excellent customer service they take care of my vehicle needs and insured we had top-notch quality parts and mechanical service.
Dustin Dunn
I am a loyal Ford owner and am very disappointed in Ford Motors. My truck has been at every dealership in El Paso, Texas. Casa Ford spent the whole time with the truck only to tell me what the problem wasn’t. Shamaley Ford wouldnt be able to work on it for 2-3 weeks. Finally, Viva Ford figured out the issue. However, since the truck is a 2020 F350 the dealership is telling me that they don’t know the part number since the truck is so new. I have been without a vehicle for a month now. I called the customer relations department at Ford Motor Co. and get the run around from them also. Not very impressed for the customer service.
n.a mcneese
Mike was awesome! I told him what I wanted and he made it happen. No haggling just meet my needs!!
J Sanders
I have never been so satisfied with a dealer ship before nickolas is the best salesman by far i ever had. I am definitely buying another car here for my son ! I came in for a 2500 had my heart set on it I left with a fully loaded 1500 Dodge Ram (not expected at all but he was so good he convinced me) now I’m saving money on gas and so happy with the purchase ! This dealer ship is so lucky to have nick . Defiantly go see nick!
Joseph Morgan
I bot my first truck in casa ford had a bad time in this dealership me and my family waited for 8 hours to get approved i got a ford f150 that has problems my locks dont work and they had me and my family waiting for 6 hours to do a alignment when big os did it in 30 mins the right way! Also they did not clean it at all and did not fix the dings it has when thay told me they were now my drive shaft is giveing out how sad! Thank you so much casa ford for a clunker truck!
Jose Hermandez
Great service. Oscar and Abraham parts department always take care of me.
It’s Mel
I was able to make an appointment the same day, got my oil changed in about an hour & the waiting room was nice and clean.
Daniel Pizarro
Typical dealership BS. Take in for a problem, you know what the problem is, yet the dealership states they cannot duplicate…but yes!! The service advisor hears the problem and just to get shot down by the service foreman saying that is normal and found nothing wrong. After going back and forth via text i just said forget it and not worth my time and effort. Extremely disappointed with Casa Ford service. Not recommended. What’s the point of bumper to bumper warranty if the dealership won’t honor their own warranties. BTW, I could hear the problem the moment I got the car back.
Craig service adviser is Fantastic and very efficient! Thanks Again Craig!
Naomi Rivera
We were lucky to work with Gabriel Anaya . He was super willing to accommodate are needs and wants. It was a very unexpected purchase for us, but we are very pleased with our overall services from Casa Ford in El Paso Texas . Thank you and God bless
Nicole McNutt
I bought a 2020 exploer XLT and unfortunately already having problems with it. Had to get the transmission fixed because of a recall. Then recently had to get it towed to casa ford to be looked at for the breaks. Took them about a week to fix it. Got this vehicle without researching it, hoping for it to be a reliable family car. So far it has not been that reliable, and I’m honestly worried about driving it too far and something happening again. First time getting a ford vehicle and honestly regretting it so far.
Sarah Gibson
Craig is Absolutely all about customer service. I’ll continue to be a loyal customer to Casa Ford. 2-13-21 Bought myself a sweet expedition from Casa just this weekend. Pete did a great job of finding what I wanted and Paco was fabulous in getting me financed in my favor. Can’t beat Casa Ford. Purchase your next one from them and mention my name. Satisfaction Guaranteed!!
James Thompson
My salesman was outstanding. Kept helping me in regards to my “demands” or questions. See Miguel and he will do you right. The finance section tried to finesse the warranty on me without my consent. When I noticed it….well you can imagine….All in all, I’m happy with the overall service. The vehicle detail job was done last and it was not that great to be honest. Mainly just a wash and a vacuum, but still noticed food and crumbs all over the vehicle Update: They did not like the four star review, offered me three free tanks of gas to make up for it. “Call me anytime to get it” the manager said. Well they never fulfilled their part of the deal and was super shady
Jenny Ram
It was such an amazing experience! I live 2 hours outside of El Paso so we did literally everything over the phone! Cheyann was amazing such a great girl to work with, super friendly! After Carlos got us the best deal for my vehicle I went over that same day and was in an out! Super quick! Also can’t forget to mention Paco! He explained everything about the warranty and other good perks that I got! Such an amazing crew there! Really made buying my car a one to remember! I definitely recommend buying any car here wether it be a used or new! Best experience!
Diannia Leyva
Thank you Mike Rivera! Awesome customer service!
Martin Guillen
Cada Ford Thank you for all your good service and excellent customer service specially Jose Borunda a very kind person. Great Day
Dalila Martínez
I knew exactly what I wanted when i got to Casa Ford & left home exactly with what I wanted. They work so hard to meet your standards no matter how high they are! The BEST customer service hands down🙌🏼
greg wilson
These guys are the best in the business! Craig, Pete, Alfred and all of the Casa Team always take great care of me!
Kimberly Flores
I went in wanting to trade my Mini Cooper. David and Jermaine were honestly the best!! I had the best customer experience. Something I NEVER received at the mini of El Paso. Got a car that I absolutely love! And not to mention got such a great deal. I highly recommend you ask for these two gentlemen if you want to do business here!!
Dam Mor
Casa Ford service department was great. They went above my expectations.
Ruben Chavez
It was a very fast and pleasant process.
Gracie Ruiz
Very satisfied with Sergio & Alex! They went above and beyond to get me an amazing deal! Thank you!!
olga garcia
Everytime I take my car in for Recalls. they keep it the entire day and I never get a call that its ready I have to be calling them. And what’s worse is this last time the dude didnt give me a tag number, he was very unreliable and tried to make it out to be something cute when it wasnt. Very upsetting.
Tasha O’Neal
So again I returned to Casa Ford (Who original programmed my key) to find out why my remote start stopped working. Something Shammaly Ford (Jerey) couldn’t do back in May but hey I ended up buying a new battery and rear bumper Censors. So anyway Craig my Service guy and team figured it out which I am over the moon happy about because this nightmare is finally over but he had to keep my car for two days to install a hood sensor. Which I thought was crazy but its done. Hopefully I don’t have to visit with them no time soon.
Wayne Dickey
Ivan was great to work with. He made sure that everything we wanted done was done. The truck is working great. The overall experience was excellent. We met Ventura Pena; he was super fun to chat with. He didn’t come through with a pizza, but the popcorn was a suitable substitute. Thanks for the excellent work on our truck! Wayne and Lisa
Alfred Soto
Got the best service I have ever gotten while purchasing a vehicle. When in just to look and was welcomed by Edgar Salas and Kassi and they showed me a few trucks and was able to find one in my range and fell in luv with my truck. Not pushy at all and got a great deal from them.
Juan Ordaz
Honestly I have had bad experiences here before with the Lincoln service department. Today however, they really stood out. The fixed part that was the issue within time frame they gave me. They did a great job detailing the vehicle, inside & out, filled up the gas tank too. Thanks Jose from Lincoln service!
eddie martinez
If your coming to Casa Ford ask for Mike Rivera he is awesome to work with
Cleveland Burns
Jose was my service advisor and Damien was my technician. They took care of my 14 year old car as if it were brand new and theirs!! I would definitely go back and work with them at Casa Ford Lincoln!!
Liliana Rodriguez
Carlos treated us like family. He is very professional and knowledgeable. He got us the best possible price. In addition, the process was quick and efficient. Thank you!
Israel Cortez
Oscar gonzalez is a great parts specialist and always goes the extra mile to make sure the customer leaves satisfied. Clean place and conviently located
Teresa Gutierrez
I always trust the service technicians at Casa Ford when it comes to servicing my 2014 Edge. They are awesome!
Dawn H
Craig (service manager) at Casa Ford is the best Manager we have had when we have brought our vehicles into Casa Ford. We will not go anywhere else. He is very helpful and gives us great customer service.
Rubi Rios
Mauricio and Javier have amazing customer service! They got me in an awesome beautiful spacious vehicle Exactly as I requested. Thank you Mauricio and Javier for helping my family and myself.
sean coffey
As always, I take my vehicles to Craig at Casa Ford service. I can always trust that he will get my vehicle serviced and ready to go quickly and expertly!! Thanks again Craig and Casa Ford!
Joseph Williams
Casa ford has been great for me .This is my third truck from them and the people and service are great I would recommend people to check out casa ford for your next vehicle.Thank you.👍🏾👍🏾👌🏿
Sabrina Minjarez
Going in for a used car. Got in and out quick. Sales man Pete was very professional and helpful. Very please with my new used car I’m a first time buyer and it’s affordable for me to make my payments. I love my car and I’m glad I chose Casa Nissan For my dealership.
Dr Don Ammon
When using KBB, a printout is provided with the names of dealerships who honor the price. Mateo decided not to honor the price that was provided on KBB. This is a scam just to get you in the door. The old bait and switch. Old school techniques are practiced here.
Yissel Guevara
My advisor Javier was great very helpful we are definitely coming back to get service again.
Michael O’Brien
In the last year or so, I have purchased two 2020 vehicles from Casa Ford. The purchasing and working with Pete was phenomenal! That is not what this review is about. The first car I bought was a 2020 Ford Explorer. Within the last three or four months, we have began having issues with the vehicle. The issues we have faces so far have been the AC on the drivers side was not producing cold air, but the rest of the car was getting cold air. This was very inconvenient for whoever was driving. The insert for the cup holder fell through into the center console, and the transmission wasn’t working properly; took 5-10 seconds to go into gear. It ended up having a recall. We contacted the dealership and had to make an appointment to come bring the vehicle on to be serviced. I went over the issues with Craig, and he asked me if we would be ok to leave the vehicle for a couple days. I agreed. This was on a Monday. Three days later I called to find out if it was ready and to inquire about the status of the service. I was able to reach Craig after calling 3 separate times, and he told me the vehicle would be ready on the following Monday because he had to order the part for the transmission. I called back on Monday to ask what time I would be able to pick up the car. I was not able to contact Craig, but spoke with an assistant that informed me that the vehicle was not ready yet, and that she would let Craig know to call me. He did not call me back to let me know what was going on with my vehicle. After calling 5 separate times for the next three days, I finally heard from Tony, the assistant service manager instead of the Craig, which threw me off. I was originally told “a couple of days” and then had zero communication until I had to contact the dealership. I had to get ahold of the dealership instead of them informing me about what is going on with my vehicle. I pay every month to be able to have this vehicle, and for a quarter of the month, I was unable to use it, or get answers about how long it would be. I am fortunate enough to have a second vehicle, however that second vehicle is a Diesel and is costly to drive, especially as a daily driver for a week and a half. So now that’s more money coming out of my pocket, due to issues that shouldn’t have been happening in the first place with a new vehicle. Had I known they would have my vehicle for so long, I would have been able to plan and budget. I wasn’t even offered a courtesy vehicle from the dealership, which I find odd, especially if they knew how long they would have my vehicle in the first place. Tony told me the transmission was fixed, and that they had assigned the AC and cup holder issue to an HVAC Technician. I was told I would hear back from him later that day with a time frame. I informed Tony about the lack of communication and asked what was going to be done about it, and did not get a replay about that, only that Craig would contact me about the time frame. Craig contacted my wife on Wednesday at 5pm to let us know that the vehicle was ready. While reviewing what the issues were, he did not have the correct information about the AC, and stated he wasn’t told that the rest of the AC was working and the drivers side was not. He informed my wife that because of the inconvenience, he was having the vehicle cleaned and detailed for us, so because of it was being detailed, it would be ready for pick up on the following day; Thursday evening. I was actually surprised and happy that they were going to do something for the lack of communication and the extended stay of the vehicle being away from us. Upon picking up the vehicle, we noticed that the vehicle was ran through a car wash, it was evident due to the water spots all over the car and windows. The car was slightly vacuumed out, and wiped down. Not detailed at all. The lack of care put into this service is atrocious, and the lack of communication and accountability I feel is poor as well. You would think the dealership would take care of people who buy multiple vehicles from their lot. Not this dealership.
Peter Pan
Sergio A. Marco, is very PROFESSIONAL! Keep up the GREAT WORK!
Conner McCaffrey
Absolutely unbelievable service. The Agents stayed after hours to ensure that I was able to take the car home the same day. Worked their hardest to get me the lowest rate possible with the credit score I had. I’d definitely recommend Casa Ford/Lincoln to strangers on the street, friends and family!
Tony Aguilar
Great service easy to find the part needed
Elsa Carrillo
I stopped by for a recall on my car well actually there is 2 recalls on it I live in Northeast I get there n they say, no I have no recalls omg then I go home n call them n they said sorry I did have 2 recalls but they dont have the parts yet ,what kind of game are you guys playing.:(
David Maddaford
Service was more expensive than expected but all the work needed to be done. Service was quick and truck left clean. Thank you.
Fred Timmons
My advisor was very good at his job
Larissa Gomez
Everything was great, customer service was spectacular. 10/10 recommend!
Paul Merrick
Took to long to be seen. Was there for over 3 hrs waiting
A Laurette
Everytime I take in my Ecape to get it serviced, Javier Mendoza provides me the BEST customer service! Thank you, Javier!
Bret Dameworth
Great customer service and friendly sales staff. I would purchase another vehicle here for sure.
Jeff Witt
Had an issue with the touch screen display on my F150 Roush. The part was ordered and arrived in 4 days, and was installed in about 2 hours. I was very Satisfied with Casa’s service department.
If you’re buying a vehicle use or new please go see Daniel Saenz!!! The best car salesmen in El Paso, TX! I will definitely be back for more vehicles in the future as soon as I pay down one of my other cars.
Irving Nevarez
Great customer service and very friendly atmosphere. Can’t thank Travis and Paco enough for making this a very good car buying experience.
Ross Fruithandler
They are always helpful when we need them in service department.
Avalanche Nieto
Was originally going for a Chevy, but got recommended by a friend to talk to Pedro here at Casa and I don’t regret it. From the get go he helped me get into something I liked and was quick and friendly. I’ve been to other dealers including …
edgar mendez
They where fast and very professional! Will be coming again
Jef Park
Once we finally got in touch with our salesperson, the process was ok. It took my wife some effort on her own to find the F150 she wanted, without assistance. Several phone calls were not returned, and emails were not answered. I understand that there may have been some staff issue with the finance department on the initial time we tried to purchase the truck, however, the wait was far too long. We waited over an hour & a half, & decided to return the following since it already 20:30 & we were still waiting. It resulted in both my wife & myself having to make significant adjustments to our schedule in order to complete the paperwork the following duty day. Casa Ford staff were friendly & very accommodating to us while we were at the dealership. Another positive note, I greatly appreciated all the staff I dealt with went out of their way to acknowledge their appreciation of my status as an Army veteran.
Slim Brown
I had the pleasure of working with Dominic De Leon who went above and beyond to help me find what I wanted and could afford. I recommend anyone looking for amazing customer service when shopping for a Ford to contact Dominic!!! Thank you! Wanda
Gordon Thatcher
Great service thanks Jose Borunda
Bianca Crespo
Outside performance in the service department, I’m glad I chose casa ford!
Lilia Armijo
Excellent service from vendor (Pedro Rostro) and manager Alfred Alvarado. Highly recomended, they go to the extreme to help you find the vehicle that you are looking for. Very well satisfied with their service, profesional, respectful and trustworthy.
lorenzo guadian
Very professional help in the process of getting our new 2021 F150. Couldn’t get any better than that!!!
Elder Durr
As a loyal Ford owner I have tried for years to purchase a Ford from casa Ford I now own five Fords a 2003 mustang a 2004 mustang a 2007 Ford f150 lariat a 2008 a Taurus and recently I just bought a 2012 Taurus all from other companies because casa Ford was unwilling to even speak to me when I went to their sales lot as a business owner I buy a lot of parts for Fords some of it through their parts department but that’s about it
Emily Davila Flore she her ella
Purchased a Used Vehicle during COVID-19. Carlos Carranza was very helpful and made the deal happen at an agreeable price. He also went out of his way to ensure if we were hungry we got something to eat from their restaurant on site. Yes you heard that right CASA FORD has a restaurant on site. Alex Aguirre was also very helpful when we were signing our documents. I would recommend to visit them if you are needing a new or used car. They won’t steer you wrong!
Kevin Clark
Our sales team took excellent care of us. Thay did everything they said they would do for us. Great experience!
Rodney Koch
Always excellent customer service. Although due to Covid and a system glich scheduling my appointment online was somewhat challenging.
Jessica Chenausky
Mr. Mike Rivera was amazing! So easy to work with, not pushy, very informative and all around awesome! We have already recommended Casa Ford to our family members! I love my Ford!
Luz Rivera
Friendly honest service. Javier, our service advisor was excellent even after all these years that we have been taking all of our cars there. Highly recommend them for all your vehicle service needs.
Carlos L Sanchez
Jermaine Bowan is an amazing human being and sales rep. He is genuine, thoughtful, and honest. I have been a customer for over 15yrs and never experience any disappointments. This last visit I was not satisfied with the detailing process of the vehicle. Many scratches and dings from washing equipment. I would suggest a brushless mavhine or mobile detailer contract. The current environment in the nation has had an impact on services. Yet, I still wil be a devoted customer to Jermaine Bowan and Casa Ford. I qas totally eased with the turn out afyer a few days of hiccups.
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