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Clay Cooley Mitsubishi in Arlington, TX

Overall Rating 4 out of 5
213 Reviews   Write a Review
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Mitsubishi Dealer

1500 W Interstate 20, Arlington, TX 76017, United States
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Company description

Mitsubishi Dallas Fort Worth Dealer | Clay Cooley Mitsubishi | New Cars, Used Car Dealership, Auto Finance, Service

Conveniently located near Dallas and Fort Worth, we offer a great selection of Mitsubishi vehicles at affordable prices. Visit us today!

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All reviews:

Michael B
“Took a friend here to help with their purchase. Salesperson didn’t really seem engaged or really interested in working with us. We actually had to ask her what her name was.. didn’t bother with any introductions. Was a real letdown. Let the sales manager know but they also didn’t seem to be too concerned about our concerns.. just started with the “”canned”” “”how can we earn your business”” speech. That was when we knew it was time to go elsewhere. I would not rate this place any lower at this time because it would be unfair to base it solely on a sales team that may not represent the company well – I’m hoping the service, parts and other teams make up for their lack of customer experience.”
I bought a used SUV from them a couple of months ago. Already having issues with it. Once right after buying and I had to put out over $700 for that issue and now again with another big issue. 😡 I wasn’t expecting to be having problems with it already and the car is certified and I bought an extended warranty which so far has proven to be useless because neither of my issues are covered. The staff is more than accommodating when buying a new or used vehicle but I would recommend caution because they are ‘by any means necessary’ salesmen.
Yvette Young
Always excellent service from the young man that works the service area. Got an oil change and wanted an alignment. If l get both done it’s a 2 5 he wait. That is just rediculous. So I had to pass on the alignment. They forgot to vacuum the front of the car. Otherwise had to wait 1.5 for an oil change. Ugh
Dallas Hoopz41
Bought a used 2013 impala from this place with the “build your credit” program. The first red flag was when the sales person said they would fill the tank for me. Rode off the lot with a 1/4 tank of gas. I was told to pay my car and build my credit for a year and I could trade for something I wanted. Came back and that wasn’t the case. Now im stuck paying $560 a month for a 2013 impala. Thanks Clay you really take care of your customers. Place is full of liars.
Veronica Dunlap
1st new vehicle and Sam worked it out! Thank you Sam and Ozzy! Very please with the level of customer service. Repeat customer as my son referred me 🥰
Shani Burns
Since I have bought my car, I have been dealing with the same service guy every since 2018. I have always received excellent service from the service guy O’brien. He always put 100% in everything he does and has the best attitude. We need more service guys like him. Also the lady that takes cares of the accounts and payments with the service center, that has been there since I have gotten my car in 2018, thank you both. You both are very helpful and very easy to work with and have a very positive 😊 attitude, thank you Ms. Burns 2018 Mitsubishi Eclipse Cross.
Ms Nelson
I bought a Mitsubishi Sport suv. My salesperson was Andrea and she was very patient and a pleasure to work with. She made me feel like I was special. I am so happy I had the pleasure of meeting and working with a compassionate person. I drove off with a Thanks Andrea . You deserve the best.
Sandra Stokes
Andrea was fantastic! I didn’t think I can get approved for a car let alone a NEW one ! Highly recommended!
Raan Phelps
If I knew how to give a 0, then I would. They responded quickly to an email inquiry and phone call. But sold the car “just before” I got there. Walked out after 2 hour drive there. Not a fan.
Crystal Chaillie
The service Dept was great. The sales Dept when bought the car was horrible. I will never buy a car here again.
Jerel H
Although I was able to discuss what services are being requested for in the beginning. It would be extremely helpful being able to have a walk through or a breakdown of the service that was completed afterwards before payment is given. I almost feel like I’ve been cheated by the service performed. I thought I would be electing for one service package that was about $100 for the oil & air filter change. Ended up paying about $250 instead. Nothing was adequately broken down or explained. Although I don’t fault the service rep for not providing a visual walkthrough or explanation of the work performed. The price difference in what was requested for and the ending service was not expected. Overall, I’m questioning or not understanding what I paid for on my most recent visit.
Jared Rydrych
The sales staff remember how it is to be a customer, they are friendly and helpful. I purchased my car here, and so did my son. Can’t say enough nice things about this place.
Suzy Luera
Houston really helped me out finding my perfect vehicle. He showed patience and was very professional with my husband and me. He answered all the questions that we had which made the experience even better. I am absolutely loving my new Outlander Sport and I’m certainly enjoying everything it has to offer me. Thank you Houston for helping me find my perfect vehicle! I really appreciate your service.
Ashtin Hearin
I had my eye on a car and was corresponding with an agent. Filled out a credit application, was given a loan amount I was qualified for and even the monthly payment. Took off work early to come in and see what I could get for a trade in. Everything I had done with the other person was not honored. Wouldnt even talk numbers with me.. Left frustrated and wasted my time.
Storie Hobbs
I’ve been coming here for 2 years for all service done on my vehicle and I will not be coming back ever again
Duane Gothard
June was great helping me to find the car that I love. The process was smooth and fast. Thank you
James Tone
Scamed me out of 9000.00 dollars and then acted like it was my fault. I have everything proven it. Do not buy anything from them.
J Undiscriminated
I just financed a 2019 Chevy impala I put 3000 down they’re selling it for about 19000 their trying to make me pay 517 a month for 72 months even tho I had a co signer and put a decent down payment on the car. Hopefully I can change that if not I WILL DO EVERYTHING IN MY POWER TO MAKE SURE NO ONE EVER GOES THERE
John Stone
Friendship companionship dealership always fantastic I went there with the idea of working something out and wind out everything turns out to be fantastic Clay Cooley is outstanding car dealership I give them 5 Stars Plus
Roger Mills
I went to Clay Cooley Mitsubishi with no expectations and I was blown away. My sales associate June was very knowledgeable and made the process painless. I would also like the thank the sales managers and, Osvaldo Ortiz !!!! This young man is a rising star in the finance world. This crew is amazing.
Apple X
I bought a used car from here in February and honestly IT WAS TERRIBLE. This was my first car but I blame myself because I was soo in a rush to get one. I’ve only had the car for almost 6 months and it had been in the shop 6 times since in my possession. The people at the shop even told me that I would just keep bringing it in and that it’s not fixable. So early months I kept trying to refinance for a much newer one with my mom as a co signer. The manager, GUS, never texted me back. He never called me back after speaking with so many salesman at the dealership. So when they fixed it for the last time, I thought that maybe everything would be okay. BUT NO, the same problems came back. So I called Irving to see what they would do and I talked to a guy who was trying to get me in a new car but when we got there, it was a WHOLE DIFFERENT SCENARIO. I called CarMax to see what they would do and they honestly did more than they did. I did a trade in value and reports of the car came up and I honestly in shock. It had been through 8 OWNERS. I can’t blame the car cause it had been through so much, I blame Clay Cooley for even having a shot car to sell someone. I blame myself even more for going to them. I don’t recommend them to ANYBODY.
Justin Moore
Purchased vehicle thinking I was getting a good deal… turns out they financed 23,000 dollars on a car they are now selling for 12k…the saleswoman wasn’t very good finance took forever and was in the dealership all day long until closing…would never buy from again…
Ryan Reid
My spouse and I dealt with a friendly and knowledgeable lady by the name of June. She sold us a 2020 Mitsubishi eclipse cross and we live it. Our experience was top notch. June is a great sales person.
Johnneshia Fletcher
I really appreciate them I would recommend this dealership to anyone Ms.June took her time and also another Gentleman they really work with you I thank them so much…
Stacey Gantt
Went in with challenging credit but my husband has strong credit and of course he cosigned; put $2000 down and income is very stable, so the bank financed me for 60 months. Got into a Cadillac CTS-V with extremely low miles. Alexis my sales rep was very nice and professional. SEE ME NOW, SEE ME LATER, EITHER WAY COME SEE CLAY 🙂
Love the total experience June my saleswoman was remarkable put me in the car I wanted.
Cory Criswell
Did a lot of the process over the phone since I lived 2 hours away from the dealership only bad thing I have to say is I talked to multiple different people so some info got mixed up. But other then that June took car of us once we got to the dealership to sign paper work.. was a great experience and our charger is great!
Herman Campbell
June was my sales agent done a great job helping me I was approved so fast I was shocked. Thanks to the whole Clay Mitsubishi Crew. You guys were great to do business with. 2nd new car I bought from Clay. Thanks Clay if you see this wonderful to do business with. Once again thanks June you were great. She kept calling me finally she got me to come out and buy a vehicle June is the apitame of perseverance. Thanks June.
James Sumbu
I loved my experience here! Everyone was professional and efficient with everything they did! Highly recommended!
Zachary Raineri
Purchased my new vehicle from Travis in Arlington and had the best experience!
joann Fisher
I was referred by a family friend and my experience was absolutely incredible. My sales people were Andrea and Houston and it was to just a very pleasant experience here very highly recommended.
Kevin Strahan
Great team work ! My saleswoman was June. Thank you so much June for your work.
Linda Livingston
Hi I love this place every since I bought my outlander sport from here. I bring my car for service they respect me and treat me good they been honest with me. Bottom line is they do will with my car. I haven’t had any problems with my car keep 👆 the good work thanks
Leena s
DO NOT buy your car here. They lie just to get your business! No one here is to be trusted. If i could give them zero stars i would! They lied about how much miles was on my car by showing me the Trip miles instead of the actual miles. I see this happend to a couple of other people in the reviews. THIS is ONE of Many Issues I have with this place. DO NOT buy from Clay Cooley especially not Mitsubishi Arlington. They beg for good reviews in exchange for a couple hundred off the car.
Nancy Kee
Had a great experience , everyone was helpful and Im happy with my 2020 Mirage. Thank you to Brady for greeting me when I arrived and Ozzy for working with me to put me in a car .
Pastor Feletha Davis
I lost my house and car in hurricane Laura and went here to find a replacement car. The team was so caring and worked hard to get me in a good car that fit my price range with gap and warranty.
Mr. Ismael
Worse dealerships ever. Horrible management, they have no idea what they are doing. Whole bunch of incompetent management. Will definitely not come back and most definitely will not recommend others to go.
Secret Diamond
This place have nothing but scam artist working here. They bait you in with one price then drive it up $3k and tell you they add in “reconditioning fees”. I was buying the car “as is” by the way. Then they continued to add on 3 different gap fees that I repeatedly states I did not want. The “eloconnected” fee is something they claimed came with the GPS & couldn’t be taken out. I repeatedly stated I wanted tax, title & license only & they continued to leave the BS fees that I did not want. If I’m putting $10k towards a Jeep I wouldn’t need 3 different gap fees! Please don’t waste your time or money here. They only let you use their 2 banks. Capital One and Santander. They’ll claim you only got approved through them, who’s interest rates were 25%. I had a check from my bank that they refused to use. Never again with them!
Enrique Avila
Do not go to this place if you don’t have good credit . People inside are very fishy, they will tell you that nobody will sell you a car. And they will try to sell the oldest cars they have. After that bad experience I went to Vandergriff Chevrolet and they got a brand new 2020 Traverse.
Gemma Phillips
I had such an amazing experience today. Houston Nunez is so professional and welcoming. I’ve purchased multiple vehicles and always had the hard sale and this is nothing like that, he was so approachable and friendly and will get you in the car you want not need. Big shout out Sandra Thompson for also being so awesome. They are a credit to your organization.
clovia taft
Not my car dealership any more sold my contract
Reginald Deadmon
Our sales consultant Edgar Del Real was very pleasant and personable.
Timothy Tobin
Tried to messenger a simple question and was given a complete run around. First experience and last. Total condescending jerks online!!!
robin baadsgaard
I would like to thank Andrea Bernal for her awesome customer service. I was skeptical I would be able to get a car, and within I think 2 hours she had a great car for a really good deal.She was amazing I would also like to thank Alexis who was the one who sent me an email asking if I had gotten a car yet. If it wasnt for her I would still be without one. Lastly Bernard was the one who made it all happen with the financing. Thank you to the whole team for all the hard work everyone did. We recommend Clay Cooley Mitsubishi, and will purchase our next vehicle from them
Andrea was amazing!!! I recently got screwed over at a dealership In Carrolton and I found the same car at Clay Cooley!! Andrea was my sales lady she was super informative answered all my questions and helped me get the car I wanted!! Overall everyone was really nice and down to earth!! I’d buy A car here again no questions asked !!!
Pamela Donson
They found the problem, fix the problem in a short amount of time. I was very pleased with there customer service and work. Thank you.
Dahtiya Murray
I just want to shout out Houston Nunez over at Clay Cooley Mitsubishi! When I tell you he went above and beyond to get me EXACTLY what I wanted he did just that! He listened to everything that I wanted and made sure he delivered and was not satisfied until it was done! I am so happy with my new 2020 Mitsubishi Eclipse Crossover!!! Anyone looking for a new vehicle I highly recommend Houston over at Clay Cooley Mitsubishi!! He is such a cool and down to earth guy!! Thanks again Houston!! You are AWESOME!!!!!
Amber McKeehen
June did a great job. Her customer service was great.
Camille Heileman
The salesman had a good personality but the manager made promises he couldn’t or wouldn’t do and waisted my day (and time). So upset
Joseph Gatonye
Great job.The engine light on my car went off after the service.Thanks guys.
Tenesha Tolliver
SAM was so helpful, he made sure I got approved it was quick and simple! I most definitely recommend him to anyone looking for a new car at a reasonable price. I’ve already recommended him to one of my family members. He is great, always smiling, and enthusiastic. He treated me as if he knew me and made sure I left with exactly what I was looking for at a great price.
Garland Horton
Thumbs up to the Clay Cooley Arlington dealership, The whole team was Friendly, Professional and helpful. A special thanks to Vincent my sales man who made sure I got exactly what I was seeking.🤪🤪🤪
Santonika Sanders
“I took my Nissan there to get a full diagnostic after calling last week. When I got there, I repeated the issues that I told them over the phone. Come to find out, if anything were to come back wrong dealing with the transmission, this location wouldn’t be able to do anything. I asked them over the phone if they were equipped to handle issues with a 2014 Nissan Altima and was told “”yes.”” I was also promised a loaner vehicle over the phone because my car would have to stay a few days. However, “”the lady who does that was not at work today.”” I was told to go back tomorrow, but I’m not. They wouldn’t be able to fix my car anyway. The guy that talked to me was super nice, though!”
joseph youssef
DO NOT BUY FROM THIS DEALERSHIP MOST UNPROFESSIONAL DEALERSHIP!!!!!! the associate that we where with was very very disrespectful and lied about all the prices he basically upped the price by 10k from the website price and then basically kicked us out when we confirmed him and the manager is not any better. I REPEAT DO NOT BUY FROM THIS DEALERSHIP
Dana Popkie
Greg Smith did a fantastic job helping me when I didn’t think I would be able to get a new car. He worked hard to get me what I needed and was very friendly and helpful. He also respected my time too because I am a busy person with kids, jobs, etc.. Go see him to get your next car!
Rosa Tamez
I came in to look at the new 2020 inventory, Alexis was so kind and patient. She showed me every model and broke down everything i needed to know about the vehicles. If you are looking to purchase a car from here i highly recommend her. She is very knowledgeable and knows her stuff!!!
I purchased a car from Clay Cooley 1-10-2020 and my sales personnel Ms. Horton was great with a wonderful personality. She ensure I got the deal I requested and was very persistent with my needs. I appreciate everything from start to finish with my experience. Very good employee.
Amanda Wood
“I phoned “”corporate”” before my visit and was told by a lady named AJ that I could go in with my low credit and purchase a vehicle. I double and triple checked before making an appointment and wasting my time, and theirs, during a pandemic. I go in and this gentleman by the name of Victor I believe, (I cant remember he made me so upset) Doesn’t even give me 10 minutes of his time before coming back smirking and laughing telling me I needed at least 10 grand down on a 15K vehicle if I wanted it. But tried to tell me I could get into their Mirage. Do not use this dealership. They pretend to be helpful on the phone and have a horrible salesman with no experience helping you. To top it off, I called corporate after my appointment, ONLY TO ASK WHY THEY SENT ME THERE IF I COULDNT BUY A VEHICLE, and they ignored my calls over and over. That is the only reason I am leaving a review.”
Vinit Chohatkar
I did call them about the car I found online. They confirmed that it’s available. They called me twice to confirm that I am coming. But when I went to showroom, they started showing me different cars. When I asked for the one I called for, it was not available at all.
We had a great experience at Clay Cooley! Our salesperson, Greg Smith, was professional from start to finish. The moment we saw the 2018 GMC Yukon XL on Car Gurus, we contacted the dealership who put us in touch with Greg. We are from Little Rock, AR and he was able to send pictures and answer questions electronically. We made the drive down, and his professionalism continued there! He was no pressure, and great with us! Great service!
Rachel Aguilar
Friendly Staff that will go out and beyond anyone’s expectations to meet the wants and needs of their clients. Thank you for your service.Kudos to Edgar del Real who went above and beyond my expectations along with onsite management personnel. Making them my purchase return-to location.
Monique Wynn
“I made an appointment in the morning to test drive a vehicle at 2:30 that afternoon. I received 2 texts from the sales associate an hour or so before the appt, confirming it. I arrived and Katherine, “”had stepped out for lunch”” Ok. No prob. Just bring round the car I scheduled to test drive. The man I spoke to asked me for the # on the car. I pulled up the ad on my cars app. He wrote the # down and said he’d be back with the car. He came back after about 10 minutes and told me he had bad news and good news! Bad news: someone had put a deposit that MORNING on the toyota RAV4 I wanted to test drive, so it was unavailable. Good news? He had a Mitsubishi I could look at and drive. What?? Why didn’t they tell me before I drove 45 minutes to my 2:30 appointment that the car was SOLD??? This is a classic bait and switch. My advice? Don’t trust Clay Cooley. They are a shysty company. If I could give them minus 5 stars I would.”
Vernita Milton
The staff at Clay Cooley Mitsubishi was excellent. Andrea in sales and Raef in sale is the best. On a scale from 1-10 I give them a 100. I will refer any and everyone to them if u want great service. Thank you for a wonder experience.
Hayley Pulliam
I appreciate the finagling Jeff the finance director did to help get our payment to where it was needed. Thank you to Houston for helping find the right car in the perfect shade! 🤩🤩
Emily Bowman
Houston Nunez over at Clay Cooley Mitsubishi is amazing and provided excellent customer service! He got us exactly what we were asking and looking for. If your looking for a new vehicle this is the place to go. They are fast and efficient and make sure they answer all your questions! They make the car buying process seamless.
Bart Carroll
I purchased a used 2017 Buick LaCrosse from the Arlington location. The sales end was a bit old fashioned with the haggling back and forth over the price, percentage rate and add ons, as well as the price always changed with another overall direction during the 2 hour process. The highlight of my experience was the sales team agreed to delivery the vehicle the next day to my home, thanks Edgar! Now the very low experience was the no follow up regarding my complaint after having the car for less than a week. I was pulled over by a Rockwall Sheriffs deputy who informed me that my front tinted windows were illegal. The tint measured 16 and the legal limit is 25 for the front windows. I was provided a warning and it was recommended to contact the dealership to correct the tints. I contacted the 2 sales staff Edgar and Rashad that I was dealing with and left messages that were not returned. I then contacted the sales manager, Rashad Sample and left a message of which he returned and said he would look into it. I called him back after 2 days and he said he was told by his boss that there was nothing they could do and “ the car is as is.” I explained that they should of been aware the tints were illegal and would be an issue for who ever may purchase the vehicle. Rashad said he would call me back “ to see what he could do” but I never heard back from him after leaving multiple messages. I called the Cooley main office and was instructed to leave a voice mail for Mr Cooley’s assistant, but did not receive a call back. Bottom line, customer service failed to correct this issue and my first customer impression with the Cooley family was not positive and will tell others to not shop with any of their dealerships. As of today being in my car for 3 weeks, I am at risk of receiving a traffic ticket at the discretion of the police. Thanks Cooley family!
Briseida Valadez
Greg helped me buy a brand new 2020 Outlander Sport. I was very nervous about the car buying process, since my interactions with dealerships I have visited were not great experiences. Greg on the other hand was wonderful! He was so thoughtful, patient and helped me find the perfect vehicle that was even better than the one I was thinking about getting. Would definitely recommend Clay Cooley Mitsubishi and ask for Greg! He is a great guy! Made the experience easy and enjoyable. The rest of the staff was great as well. 5 star!
Barbara Pearson
My experience at Clay Cooley Mitsubishi has been great.. I really enjoyed Shay. She is friendly, nice and had me in and out.. I would recommend her she did an outstanding job. I will definitely be back in the future..
Brenda Bailey
Oh my God. Greg Smith and Rashaad of Arlington location are absolutely amazing. They did an awesome job finding me the best vehicle at the best price. Shout out to these two who went above and beyond. Best experience I’ve ever had at any dealership ever. Clay Cooley should be proud. My name is Brenda Bailey and I approved this message.
Brittany Kennedy
Omg. GOD IS GOOD ! I personally want to thank Alexis Montgomery in Arlington. She went above & beyond to get me in a car and it’s the perfect car for me and affordable. I can’t thank her enough. I will definitely recommend her to my friends & family. She was very polite , kind , patient & understanding.
Frank Burton
I bought a used Chevy Malibu there this past Friday. Gregory Smith provided an awesome customer experience., as did everyone else that had anything to do with my purchase. They were friendly and very professional. I strongly recommend purchasing an automobile from them. I got a follow up call from Gregory tonight; just to see if I was still elated with my purchase. I will buy from them, again.
immortan furiosa
Greg and Fernando were both very helpful! Greg was very kind and the test drive was wonderful; Fernando helped me find a price that was right for me. I found a 2019 Mitsubishi Mirage hatchback; It is a gorgeous copper orange color and I completely fell in love. My experience with both of them was nothing but a good time and I’m sure anyone who comes will feel the same!
JeVian Moore
My salesman was a good person, the finance man that I worked with was difficult. The finance man (Terry?) told me that if I declined the warranty and GAP insurance that they would raise the price of the car. When I asked him SEVERAL times to remove the extended warranty he refused to take no for an answer, and even tried to justify his stubbornness on “trying to help me because I am a female”. The prices on their website do not reflect the final price before state taxes. They will also attempt to charge you for a “non optional” accessory package that “cannot be removed from the car or the price”. In reality, the only thing that soured this experience for me was the interaction with my finance person. I got the interest rate and payment that I wanted, my salesman was nice, and the ordeal took about 2 hours start to finish. Retrain your finance team and stop adding fees to cars that aren’t advertised upfront. To potential buyers: ask for a price breakdown at every step and be firm with what you’re not willing to pay for.
Myesha Dixon
I HIGHLY recommend shopping here for your next vehicle. The staff is very knowledgeable and friendly. I would like to give a HUGE thanks to Alexis, Matthew and Terry. These 3 literally made it happen. I was able to trade in my previous car with ease and drive off the lot that day with NO problem. Thank you Clay Cooley Mitsubishi!!!!
Alex Delgado
Houston was a great help! From start to finish, doing what he had to do to get me in the car I want, and the price range I was needing it. Thank you for the great experience and outstanding customer service! Will return and also highly recommended. 5/5
Melissa Adams
Friendly faces all around, from the receptionist to manager! The receptionist was extremely accommodating with my son and made us feel relaxed. Greg was extremely down to earth and listened to everything we wanted in a new vehicle. The manager, Rashad, came in with the final sales pitch to close the sale. Overall the process was easy and smooth. If you’re in the need for a vehicle check this place out!
Brandon Coffey
I’m very disappointed with Clay Cooley dealership I bought my car July 5th. I had a cracked windshield they told me they would fix my car just bring it back and we will fix it for you. I went back they said we will fix it but it’s going to cost you to fix it. But my sale manager would fix it for no cost. Basically we can’t do that. Then I asked about my key to my car it’s the wrong key, they said it’s your problem to get it fix we only give one key to the car not two. So you can get the other yourself. I will NEVER go back. If I was YOU find another car dealership I don’t want to happen to you.
Teresa Hicks
I had a great experience everyone was wonderful. Alexis,Jeff,Rashad,and Terry are the best. I would recommend anyone looking for a car to come here and see those four. Great Job
Liam Sarvela
Greg helped put my wife in a brand new 2019 outlander. We were nervous about the car buying process, as the last dealership we visited was not a great experience. Greg on the other hand was wonderful! So patient and helped put us in a vehicle that was even better than the one we inquired about with a much better payment than we expected. Would definitely recommend Clay Cooley Mitsubishi and ask for Greg! He is a great guy! Made the experience easy and enjoyable. The rest of the staff was great as well. 5 star!
Michael Fitch
Horrible everything…. Don’t waste your time or money. As soon as that contract is signed you are an after thought and watch them slither away.
Nicole West
My husband and I recently purchased a Toyota Tundra from Clay Cooley Mitsubishi and are absolutely in love with this truck. I personally have been in the automotive industry for 25 years and have never dealt with better sales reps than Houston Nunez and Charles Timms. It’s hard to find salesmen like this that genuinely care about their customers!
Jose Martinez
Service department had my vehicle for 4 days and the manager said they couldn’t figure out what the problem was. Recommended me take it to another dealership when I bought the vehicle from them. What ever happened to a company standing behind their product and a man being of his word, everyone just washes their hands with someone else to prevent having to actually fix the issue which might require some work… Very dissatisfied but that won’t get a response because it’s not good publicity for these corporate pirates to be exposed for the thievery in broad day light going on.🤔
Harold George
Shay was a very professional Salesman.l have not bought a car in 12 yrs and I needed a car. I did not let her know how anxious I was. She made me a great deal and now I am a very satisfied customers with a happy family!
Thomas Moosey
Great place to buy a car
Cynthia Encina
Sam is a good customer service tech. I highly recommend you look him up. He cares about your satisfaction at heart!
Donna Camp
Sign paperwork saying they do a oil change which should be done anyways and a alignment and detail the detail was drive though wash trash in car and dirty no spare run away don’t buy here they don’t do anything to the cars
Tamera Douglas
If your shopping for a vehicle Houston and Raef is your men…had a blast with them last night. They worked hard to get the deal done. Thanks for the great customer service guys….ASK TO SEE THEIR SOCKS 🧦 best part of the deal!
Austin Schellhammer
Superb service! My experience with Aushay was great. She made my visit very comfortable and I would recommend this place to anyone and everyone
Unfortunately I wasn’t able to find what I needed in my price range. But Al was amazing, kind, helpful, and very knowledgeable of the inventory. Not to mention he put up with all my indecisiveness and 1000 questions lol. Thanks for a great experience Al! If I make my way back I will definitely deal with Al
Lalor Massarowe
Charles and Houston were most excellent in there customer service. This is by far the best car buying I have ever experienced in my 58 years of living. I will definitely let all the people I know what a great experience this was and advised them to come to Clay Cooley Mitsubishi in Arlington for their next car.
Yetta Rachal
I just wanted to brag a little about the Saleslady Alexis M!! She has THE best customer service in the world to start off! She is very knowledgeable and gets right to the point!! Thanks for making my trip an excellent trip all the way around!!
Jeimsa Udoidiong
They’re good with their job done ✔
queeviaun atkins
Let me start off by saying Matthew Torres was amazing. He was very understanding and patient. He did everything he could to make sure I was taken care of. I would definitely recommend him! Thank you, Matthew for providing top notch service!
Virgie Andrews
Shay and Destined awesome customer service. They were super friendly and kept me posted throughout the entire process. I wasn’t expecting to leave with a brand new 2020. And wowsers! This was a positive and great experience.
Vett B. Franklin
They are not truly straight forward with you..
joseph thompson
Went in to get my son a used vehicle for his graduation gift. Some female asked us what we were looking for and we told her that we seen a vehicle on line that we wanted to test drive and pay cash with no notes. She went and checked and the vehicle was still available. So she went to get the keys from one guy and he came out and made up all kinds of lies not to sell us the car we wanted. She had a look on her face like she knew he was gonna try and up sell us . He was trying to get us to finance something that we didn’t want to do . The whole time he was lieing I could look him in his eyes and tell. Guess maybe he was saving the used car for a friend. I’ve purchased three cars from clay Cooley and was proud of it but after today, I’ll never be back. I even had like 10 family and friends purchase from them. And whenever I go to VA hospital I tell all my fellow war buddies to go to Cooley whenever in need of a vehicle. But now I will let everyone know DO NOT go . Especially my military buddies.
Odd Leak
Alexis and Houston were a great help! Couldn’t find more better customer service anywhere else. If you ever need help go find them highly recommend!
Mandy Hernandez
Only giving a 1 star because I can’t give 0 stars. My husband saw a vehicle online for a 2018 GMC Yukon Denali XL for $39,995. We are from Midland, Texas had the kids in the car to drive to Arlington, Texas to test drive the vehicle of my dreams and finalize things. We set out to start driving a manager calls and asks for our bankers email address to send the dealer order. Not even 5 min later a office lady calls asking who sent the dealer order because they want us to use there bank in order for us to use the internet price. We tell them no we want to use our bank in our town since we have already been approved for it. They said it was fine but we would not get the vehicle at the internet price, the price would be higher. After a lot of back and forth they DID NOT honor the internet price at all. This company is false advertising prices on the internet and not honoring the price, wanting you to pay as if it brand new.
Mirette Said
It’s my first time to go to Clay Cooley, my visit was special, Marco the salesperson was amazing, professional and patient. I ended up with my dream vehicle. The Manager Raef gave me an unbelievable deal. Can’t ask for more. Highly recommended 😍
Bre Price
Greg was so amazing today. I was so nervous coming in. I have never had an up to date car. He made the car buying process super easy. Never thought that I would have a 2019. Greg I really appreciate everything today and I will highly recommend you and Clay Cooley
Jessica Alexis
Omg Shay is the best please check her out, she is so awesome and professional got me what I needed. She did not try to play games with me, she was honest and helped me out tremendously. Please check her out she is awesome and on top of that I didn’t have to wait all day. Service was fast and I got what I needed.
Richard Bartholomew
Great service.Great prices
CP Fitness
Amazing service since the moment I got out of my car. My sales representative Shay was really patient and helpful in finding my new car. I recommend coming here and asking for Shay and Rashad!
DJ Holmes
Clay Cooley Mitsubishi is an inspection ready facility. Greeted by the Staff 5 steps prior to the door even opening. Selection for cars simply outstanding. I loved the fact that every employee seem to provide forceful backup to each other to provide world class customer service to the customer. Laura and her team lead from the FRONT AS A TEAM. Thanks Clay Cooley Mitsubishi
Ch’Resha Moore
Alexis Montgomery and Rashard did everything they could to make sure we had a good experience. They made sure that every question we had went unanswered. We left we a brand new car and we got the best deal possible!
Jesus Torres
Matt T was very helpful and professional. He went out of his way to take car of me. I will come by to see him again for my next car purchase. It is refreshing to come across someone like Matt who is sincerely interested in my needs.
Brittney Stevens
I walked into this dealership with doubt in my mind and not feeling too well. I was greet by a wonderful and vibrant you woman by the name of Shay who handled my trade in with perfection. Not only did she handle my vehicle situation, she was very caring as to how i felt and wanted to make sure i was comfortable duri g my visit. Please take your car care needs to Shay at the Clay Cooley Mitsubishi- Arlington. Thank You Shay!!!!
Eda Schoeb
I normally would never take the time to leave a review for anyone but Matthew Torres is definitely worth it! Car shopping can be very stressful and frustrating, Matthew made it so smooth and easy for us. He was very patient and kind, helped us every step of the way. We probably took all of his day test driving and being indecisive but he was such a good support and understanding. Genuinely made sure we got the best vehicle that suits us best. I’m already excited for getting our second vehicle knowing we’ll have Matthew taking care of us!
Daniel Opoku
Hey, I just got my new Chevy Traverse from Marco. He is really a professional salesperson he was patient and nice with me, and his manager Raef gave me a special deal!!!! Am really satisfied, highly recommended place to get your next vehicle
Shannon Walker
My name is Sharon Walker and I am very Happy that I traded in my 2015 Mitsubishi Mirage for a 2020 Outlander Sport!!! I love it, is anyone is looking to trade out of their car come SEE LAURA she will definitely help you out!! I will be sending my friends and family to her. Thanks again Laura for making the car process easy and fast.
Cedric Hubbard
These guys really have great service they are number one in my book. My salesman Don is the bomb! If you need a ride this is what you want to slide!
alejandra trujillo
Andrea at Clay Cooley was such a big help and we loved her very much. This is not our first time here, but we loved talking to Andrea!! SHE WAS ON POINT!!! She got us exactly what we were looking for and helped us out step by step through everything!
Ashley Batie
Amazing place with exceptional Sales Managers and Sales Associates. Highly recommend you stopping buy and seeing their options on quality vehicles.
Kyle Huskey
I had the best time here at Clay Cooley Mitsubishi in Arlington!!! All of the staff took great care of me while i was there. Thank you Guys for all of your help. Special thanks to my sells woman Mrs. Laura Dominguez made the car buying process very smooth.
Tania Franco
I was able to test drive a 2017 Tahoe with Greg. By far one of the best car shopping experience I’ve ever had. He’s so patient and knowledgeable about the process and vehicles. Definitely referring family and friends over to him.
Kendra Eaggleston
We had Gregory as our main salesman and Andrea helped. They were both amazing but Greg went above and beyond for us. Thank y’all so much
Liliana Gonzalez
Excellent customer service by Carlos Espinoza. Had a great time purchasing my new truck. If you need someone that speaks Spanish and will take the time to explain the process ask for Carlos Espinoza.
j.r. Cantu
When I first walked in my intentions were I was just going to see if they can help me and I’ll go to another car dealership. A salesman named Greg held the door open for me and helped me so much that I left that dealership with a WAY better car than I had in mind. I asked just for a working car since the last car I had broke down. Instead I got a brand new 2019 mirage Mitsubishi. Ask for Greg he will help you out with miracles. 👌👌
Mikal Body
If you’re buying a car- ask for Sam. We had a great car buying experience here. Would highly recommend!!
Laura Berry
Had the best experience EVER. Laura, Raef, & Fernando were the absolute best in helping us with a new car, things we needed & very sensitive to our time of loss from my dad. They truly took care of my mom! I couldn’t be happier with this group of people! Go here!
Jaclyn Palomino
Laura was more than helpful during my car buying experience. She showed me exactly what I could work with and kept me well informed on my options. She listened to what i needed and found me a perfect match! My go to car lady!
Amanda Rodriguez
Laura Dominguez is amazing! Laura made my experience the best from beginning to end. Super friendly and ready to answer all of my questions. By far the best car buying experience I have ever had!
Nicole Filburn
I tried to purchase a vehicle from Clay Cooley Mitsubishi in Arlington and they added $2500.00 on top of the sticker price because I am financing through my bank and not the dealership. It should not matter where the money comes from and marking up a sale to add to your own pocket is unethical. I was so offended, I walked out. This establishment will never get a dime from me. Update 2/04/2020 No one, not one person at the dealership mentioned the word rebate. I spoke to one salesman and one finance manager, who both mentioned they’ve worked there for a while. This was not a situation where the deal was not properly explained to me. This is a situation where your team tried to rip me off. This establishment tried to unethically up-charge me and now you are trying to unethically cover it up.
Allysha Mason
My experience was wonderful. Shay was an excellent sales rep, took care of my needs, and sent me home with a smile on my face. I’m so glad I came here. Come see Shay! Tell her I sent you!
Mariah Melendez
Clay Cooley Mitsubishi is amazing. They helped me out as soon as I got there. Was greeted when I walked up. Carlos is the man that helped me and I drove off that same day. I came back today to get my license plates. Brought my husband and a friend with me and the got approved!!! Very friendly employees… Al-Jamel helped my husband out today… Thank y’all so much… Great customer service…. As expected the paperwork part took a bit but it was worth it..
LAURA DOMINGUEZ will help you get into the car that you need with great payments. Thanks to her I am not going to be cold anymore due to my car that I traded did not have a heat system. They will work with you even if you do not have PERFECT CREDIT!! Thanks to all the staff for working with me.
tyanna cates
Car shopping is so extremely difficult these days and I absolutely hate it. But I want to take time out to acknowledge salesmen Al Dessesaure I found his number online and he responded about IMMEDIATELY!!!! He was very polite and professional. Extremely consistent which I enjoyed the most with this difficult journey of finding the vehicle that best suits my needs. The dealership overall was a nice experience as everyone there seemed eager and polite enough to want to help!!! Thank you for a good experience I’m satisfied completely and definitely will be referring others!
john anderson
Excellent and fast service for an oil change and state inspection.
Vernon Henderson
Our sales person was Alexis M. She was excellent in every way. She put us in a 2019 vehicle with no problem. I would tell all of my friends to go to her. Great job Alexis.
Daphne Davis
My saleswoman Andrea Bernal take great care of me and made sure I left with a car the same day. I can say I would definitely do business her again.
Buddy Dooley
I walked into the dealership immediately a salesman came out to assist me . A salesman name Tyler greeted me and we walked right in and started feeling paperwork out to get a car . Walked back to his office and started paperwork and see if I qualified to get a brand new car , I then test drive around the block waiting on if I was approved Tyler told me from the beginning one way or another we were gonna get this deal out for me to walk away with a brand new 2019 Mitsubishi Mirage , I was so blessed to have Tyler work everything out its an awesome place to go get any vehicle they got tons and where there is a will they will help make sure to get a deal done . They work hard very respectful I’m very happy with Clay Cooley Mitsubishi in Arlington Texas .
Terrible. They really didn’t have what I wanted and felt almost forced to compromise to take something they had there. I wasn’t very comfortable with my salesman. He was awkward and I didn’t feel like we clicked well. He wasn’t personable which made me question the entire 4 and a half hours I was there if I was happy with what I was doing. Needless to say I brought the car back.
Electrico Photo&Video
Website false advertisement they put a price on the website to get you Hyped up to y to go to the dealer cheap but once your the don’t don’t even give u that price smh I don’t recommend them DONT GO TO CLAY COOLEY!!!!!!!!!!!!
Prince WoAh
Admad Rashad and Sam Conner was fantastic. Their customer service was splendid they help me find the most suitable car possible. I love everything they did to help me. Their fast, reliable, and dependable.
Favian Bailon
Very good experience when I came Showed cars and very good attitude and nice Definitely would recommend people this way
Lee Smith
Not helpful is all I will say
Ashley Morris
Sha is awesome!! Very helpful and down to earth. All the staff is great and friendly. I will definitely come bacc and get my next car with SHA.
Jason Hedrick
Great Customer Service – ready willing and able to make deals
curtis burns
I had one the greatest adventure at CC in Arlington. The two sale ladies I encountered were so helpful and kind. Also the sales manager was great as well. Fast and easy with the young gentlemen with my paperwork. They found something for me and got me on my way. Thank you guy’s and lovely for all of your hard work. Thank you again. And bless you all. Curtis Burns.
Angela .Duncan
We just had the most amazing experience purchasing a car from Clay Cooley! They were professional, friendly, and they really worked with us to get us in the car we wanted. From sales to finance we were so impressed. Sergio Jimenez, our sales rep, was very personable and professional. He worked hard to assist us in purchasing the right vehicle for our family. Rashad Sample another sales rep was also personable. He was honest with us, and assisted us in our purchase. Finally, our finance rep, Jonathan Rosales was very helpful, knowledgeable, and he went out of his way to help us get a great deal as well. It’s been over 10 years since we purchased a car as we had paid off both of our cars, so we were hesitant to start the process again. However, today was wonderful and stress free. Thank you to each person who assisted our family today!
Desire Duncan
Sam was such a great help and made the experience, which is never easy, organized and timely. Im really greatful and look forward to doing more business with him on the future.
Dore Holmes
Houston & Samuel gave me a Great!! experience at Clay Cooley in Arlington. I would recommend them any day of the week. They have a passion about what they do and a strong desire to make sure the customer they’re serving is satisfied. Please come see them!!!!
Sal Val
I scheduled an appointment with a representative over the phone and was told to ask for a certain sales rep. Well that sales rep wasn’t there. He said it was just a scheduling service. He didn’t know about the car I wanted or where it was. He tried to get the vehicle from the back lot and never brought it to the front. He came back to tell me the lights were left on and the battery had to charge. I asked some guys if this was normal procedure and they were like no and didn’t even care to expedite. I came all they way from burleson and was ready to purchase. I guess they don’t care and the quality of cars must be poor if they can’t even drive the car around the building. On to the next dealership!!
Monica Johnson
Don’t usually write reviews but yesterday I Did an online inquiry regarding a car here at clay Cooley. A salesman by the name of Al Jamel D. reached out to me and answered all the questions that I had. He was very patient N knew all about the cars that I asked about. I feel comfortable with going to the dealership to car shop. I will be visiting soon!!!
Tarean Carter
I when to Clay Cooley In October of 2019 and when i first arrived the hospitality and customer serives was great. I test drove 2 cars then found a 2019 Hyundai Elantra. This only took 30 min, so when we did the paperwork I was approved by Myself then after getting the car ready for me 30 min later they said i wasn’t approved, (first Mistake), that was fine because Im only 18 so my mom cosign, was approved right after, then manger tell we have to put a bigger down payment down, but my mom wasn’t the cosigner i was, also my car had bumper on the passanger side they gave me a IOU form to get it fix, also my car didnt have a key fob was missing, they added 2 car warranty and made my prices of the car go form 12765 to 18543, just be view careful with this dealership they try to charge you more
Yoli Tovar
Shay and Greg were great salespeople they made sure I was in the right vehicle for me and my family.They did thier best to get me the lowest monthly payment possible. Great customer service I highly recommend Clay Cooley Mitsubishi in Arlington.
Calvin Johnson
I had a great experience here at Clay Cooley Mitsubishi after being turned down by 3 car lots AL,-Jamel and, Houston made sure i didn’t leave the office until i was approved after about a couple of hours he got me in a brand new Mitsubishi in fact even the color i wanted they truly had my back and if you are in the market for a vehicle i promise you Houston and AL,-Jamel are the go to guys to deal with here at Clay Cooley they even put 100.00 towards my car because i had to have 1000 and only had 900.00
Derrick Pittinger
Dont ever trust these guys. Unless you dont mind being taken advantage of
Derek Lemgruber
This was the worst new car buying experience I’ve ever had. Ultimately didn’t buy the car because of the lies and high pressure tactics. I’ve never been to a dealership that witholds your keys and license, and then assigns an employee to sit with you just to make sure you don’t leave. When we did decide to leave some salesperson followed us all the way to the car shouting at us. Stay away!!!!!!
Xavier Powell
Shay was the best sales person ever. She took real good care of me. Thanks clay cooley
Carlos Quinones
Wanted a New Mitsubishi Eclipse SUV. Was met outside by Laura Dominguez. She found the color and the exact 1 I wanted. Thanks to Laura and Clay Cooley Mitsubishi me and my wife now enjoy the SUV we wanted. Need a Mitsubishi see Laura Dominguez she is amazing! Thanks Laura
Veronica Freeman
I had the most Wonderful Experience with Awesome Laura Dominguez ** Richard T and Wonderful Ariel Torres. Looking to Trade your car or purchase a New Car, please see one of these individuals. They will take Excellent Care of you!! Kuddos for The Exceptional Service today!!! I can’t leave out Tanya Curtis for had she not reached out to me, this would not have been possible. You Guys Rock!!
Dex Peck
I bought my car at this place and within a day my engine light came on…. For a brand new car with 22 miles on it. When I took it to them they refused to exchange it. I essentially threatened to call an Uber and just leave the vehicle (since I hadn’t made a payment yet) and they caved. The service department is gross and in need of repairs itself. Basic updates to the cars software takes excess of four hours, or at least it did in my case.
jesus campozano
Many experience with Houston was great I’m so happy with my new truck best investment I’ve ever made I felt so welcome .
Terrible Service. They lie about everything and take advantage of women. Had I not brought my husband the second time I wouldn’t have noticed the actuall miles on the car not the miles the told me was on it! I also over heard them begging one of the other customers for a good review.
Char Turner- Sanders
This place is a disgrace! They told my mother they would take her car as a trade in and after she purchased her vehicle with them they kept dodging her to pick up her other vehicle she was trading in. After going up to the dealership they told her their was nothing they could do about it after telling her they would take her car. Now she is stuck with two car notes because of their unprofessionalism and them taking advantage of a woman. Please be aware of this place and never go shopping here for a vehicle. They need to sued and shut down for good!
Met Laura Dominguez for a vehicle for my son and she was friendly, knowledgeable and quickly found what we were looking for. HIGHLY RECOMMEND LAURA DOMINGUEZ if your looking for a vehicle and want the facts along with getting in and out fast!. Thank you Laura
Teresa Stone
If you want a great car, go to Sam and shay, didn’t think I would get approved, but those guys did it, I’m excited, don’t for get Sam and shay , Thanks guys🤩, In arlington
Anthony Villalobos
I gotta say i was worried about not being able to get into a vehicle, but after a couple of hours of working it out my boy Houston really set me up with one hell of a vehicle. Soo if you want someone thats actually gonna get something done Houston gots you.
Grace George
Shay was a joy to work with. This was a long process and she stuck it out with me and smiled the whole time. I highly recommend Clay Cooley! Ask for Shay you want regret it!
Oscar Bravo
I’m super late but i came in last week to buy a car and was nervous because of my credit. Alexis and Fernando worked hard to get me into a new 2020 with an affordable payment. Ask for Alexis if you EVER go here!!!
Jay Oyler
The worst experience ever! Called just checking a price on the car. I have been called 50 plus times in the last 2 weeks. 25 of them this Saturday afternoon. Are you that desperate to sell a car? I told the first five people to lose my phone number. Just wow. Do not go here. Go anywhere else. Desperation is a stinky cologne
Sadie Ishmael
I would like to give a SHOUT out to Houston, the salesman and Jeff the finance director for working hard to get us a GREAT deal on my new Outlander!!!!!
Ashley Gonzalezl
Charles was awesome, helped me get an affordable car! Came in for a used car and instead got a new one 😃 Would really recommend family and friends.
· Taco ·
Marco Sharoupim was absolutely great customer services was perfect, he was very patient and explain everything very clearly. If your looking for a good car go see Marco!
Qiana Swain
Greg was awesome! He works with you on the best deals . I’m very excited about my new car!
Jim Kent
“STAY AWAY!!! The price listed on the website for used cars are lies! They add thousands of dollars in mandatory “”upgrades”” to the listed figure. Don’t go near this unprofessional, pathetic excuse for a business. I wish I had listened to the recent reviews and not drove 300 miles for a fabricated price.”
John Davrados
Shay, Gilson and Jeff are the bomb, we just bought a used car and they where very helpful through the process, even though me and my wife don’t like shopping for cars we highly recommend this team….boom 🙂 shout out as well to Jose and Augustus! Both put up with grumpy tired car buyers! Thank you to all
Anetra Ragland
Shay and Lexi are the best they worked with me and did everything in their power to make sure I walked away with a brand new car !!!! God is good and I really thank God for these two awesome young ladies!!! Go see them asap
Silver Sage
This might as well be a used car lot on the east side of fort worth in the hood cause that’s what it felt like. Was treated the utmost disrespect by Andre Andrew whatever his name is. Would never recommend anyone to do business with these people complete waste of time
Jeri Everett
I had the most wonderful salesman. Ask for Charles Timms. He was with me the whole thing. He is a all star man.
Jacob Renfroe
Great customer service! Alexis Montgomery was a live saver. Super friendly and extremely helpful. Was even able to work with my no credit since I’m a college student
A&A Family
I got a brand new car today and I was scheduled to work with a guy but I was helped by a woman named Alexis. Great customer service! Friendly, observant, and FULLY knowledgeable about everything you need to know. She was very welcoming and I would def recommend her and this dealership.
Joshua Herrera
Sam was awsome. He just helped my dad buy a truck and the process was alot smoother than some of my previous vehicle buying experiences. I’ll be buying a truck from him myself soon.
Mike Gaston
This place is amazing. Went in with credit issues, not much to trade in and by 6pm i was driving off in a 2017 Nisssan. Andrea my salesperson was fantastic and found just what we were searching for. I would highly recommend this dealership to anyone needing a car. Thanks Clay Cooley, see you in a few when im ready to trade this one in. Pastor Mike Gaston
Lasandra Kegler
Great experience. My salesperson Houston was understanding and handled my situation experiencly. The sales manager Rashad made it happen he really know his stuff. Thanks to all work at Clay Cooley Mitsubishi you guys are awesome.
Bridgette Brooks
Gregory Smith was very professional and very knowledgable about his job. He is kind and loves what he do. He got me in and out in a timely manner. Love the service.
Tiana Lewis
Marco Sharoupim is GREAT! Use him! It was his first week on the job and he was perfect and professional and so so sweet! Thank you Marco!!
Jenan Chapman
Just want to say how awesome my sales lady Laura was. She really worked with me in getting into a new car. Excellent service always smiling and welcoming. Her boss was awesome as well. Good communication with all in explaining everything to the family.
latrina sharp
Alexis is professional, VERY helpful and gets the deal done! Go check her out and drive away with you new ride🤩
Camryn Sotelo
Al, Jeff, Rashad & Yak are extremely helpful. They’re my homies for life. Thanks guys!
gus castaneda
They don’t let you buy..wast of time
Fazeyt G
I have had my car a year now and thanks to my great sales woman ALEXIS MONTGOMERY!! I’m extremely blessed.. thanks for your superb service…
Conswella Taylor
Sam was our sales person an he was polite an helped us from start to finish the things he didn’t know he asked question he is nice person. BJ helped us to thanks for all y’all help
Chris Lara
Very profe
Stacy Casias
I highly recommend coming to Clay Cooley Arlington they gave my husband and I the best deal. We shopped other places but we got everything we asked for and more at clay cooley. The staff was so helpful, kind and understanding. Every question we asked was answered. The young lady we dealt with was Shay. She was so awsome and very knowledgeable. So if your looking to get a car COME SEE CLAY COOLEY!!! Thanks Shay!
Clerisse Ewelike
Greg is awesome. The only issue I had was getting a ride home once I purchased the car. Most dealerships help with that. Otherwise excellent service.
Don’t waste your time with these guys, they’re scammers
Melissa Renfroe
Alexis Montgomery was awesome! She was very friendly and helpful. She listened and was attentive to our family’s needs. I highly recommend her and Clay Cooley Mitsubishi.
Beverly Callaway
This Dealership Clay Cooley’s Saleswoman Laura & Terry Was Determined To Get Us A Car. At This Time We Didn’t Get The Car We Wanted. However A Lucrative Option Was Given To Us. We Paid For A Cash Car Which Was A 2006 Mercedes Benz 350 E Class. It Was Decided To Keep This Car For 6 Months, Build Credit By Applying For Credit Card. After 6 Months, Trade Car Back and Get The Car We Wanted.
Shamicka Trammell
I was at Clay Cooley this mormuchng and I had the best experience with Ms. Shay. She did so much to help me out, the staff period was amazing with helping me understand my paperwork. Just the best experience ever😍😍😍
Gaelle Abrey
Great experience with Greg Smith! Smooth process (including trade-in) and friendly staff. Thank you.
Carla Contreras
I do not recommend it. very bad service. I bought my Nissan pathfinder truck. the seller seemed like a novice but very friendly. then the one that closes the sale. He said he was making an offer for $ 3,000. the one that closes the financing was Descartes peeo at the end of closing the papers. they leave me with more miles than they told me at the beginning. They told me they would give me two keys and they only gave one. They told me that they were making me a discount of $ 3000 thousand dollars and when they saw it on the Internet they sold it to me more expensive and as if that were not enough they told me that they would do car wash to the truck and they would get gasoline. but as it was already late and they could not do it until another day. I worked the next day but I returned a day later. They told me to wait for it to be washed. wait about 10 min. and that was my surprise that not only did no do car wash, but they left her a hand mark in the window and they did not put anything of gasoline on it THE FACE OF STUPID WAS SEEN TO ME. NO NO AND I DO NOT RECOMMEND THEM
Gloria Drake
“I thought after reading the reviews my experience would be better, but it was not. When I got there I was helped quickly. I was clear BEFORE I came what I was looking for and what my history as far as credit etc. was and was told nothing I wanted was unreasonable. I even did an application online and I got a preliminary quote for my trade in vehicle. I was upfront and honest with the sales person as well. First, my online application was not even pulled and though the sales person took my keys to get my truck evaluated it never was. I was told before my application went to the finance desk I should do a voluntary “”surrender”” of my vehicle and get in a new car. He then proceeds to show me the cheapest new car the Mirage that looked like a matchbox and tells me my note will be at least $400 (the same as my truck). Once I sat there for a while I decided I wanted to leave since nothing I was told over the phone was honored AND they wanted me to risk my already suffering credit by “”surrendering”” my truck, which I was never offered any trade in value for. When I asked for my keys the sales guy acted as if he was deaf. I literally asked them 3 times. After already telling me I was approved, they were just waiting on bank confirmation, he comes back with my keys (I suppose he was irritated) and says and I quote “”I’m not sure why, but now they want a cosigner””….that’s BS. I have bought several cars and in one case I was way worse financially and credit wise and I did not need a cosigner. I believe they figured that I was no idiot and couldn’t be swindled and decided to take away my approval. In the end I’m glad I’m NOT stupid enough to do what they asked and get in a vehicle from this place!”
Quinneshia Lemon
Sam is awesome the process was smooth and he does have a awesome attitude. amazing & intelligent guy keep up the hard work.
Deanne Malcolm
Great workers
Josh Renfroe
Alexis was wonderful! Worked hard to find a car for me. She went above and beyond to even get my son into his first car at a price he could afford. Great Customer Service!!!
Janice Grigsby
From Rashad the Sales Manager to my salesman Alexis my experience here was phenomenal. I left with a car i love and an affordable payment. Thank you guys for all your help!!!!
Marva Mckellar
I just want to say I had an awesome experience last week at Clay Cooley Arlington. I bought my 3rd car from them and I just don’t think it would have happened without Carlos, Rashad and Jonathan. They kept me close and treated me like family. They were able to get me the car I wanted with the terms I needed. This started in their really great service department that I always go to because of their kindness, fairness and respect. I love you guys and I appreciate everything that was done on my behalf. I know I am not the only one as I sat and waited, I also observed. I hope to see you guys when I stop in for my regular maintenance. Be Blessed…..M. McKellar
Tian Flowers
Lavon Jackson
Took my car for service and it always to soon my brakes felling worn down
Roxaine Meeks
I want to thank Greg Smith for all his help getting me into a brand new vehicle. Thanks so much my family and I appreciate you so much.
Tom Miller
“If you like high pressure sales and made up sales prices this is the place to go! I went in to buy a used vehicle without a trade. I test drove a very nice vehicle that I liked. The sales person was very upset that I wouldn’t give him my bank card to “”show you are serious”” about having a down payment. Then the vehicle that was shown to me was the same one I had seen online, only the price was a bargain at an extra $3500. This was explained as a “”restoration fee”” that they do not show in the online price, Interesting how the sales manager had to be reminded of that fee when they tried to keep me from walking off the lot.”
April Scott
Get with Al and he will get you approved fast. Brand new vehicles, no down payment. Great sales, great financing
Eva Bonner
Cery pleasent expirienc, very perfesional overall Andrea, Ben, Raef and david did a magnificent job i love the clay cooley family cause they made me feel like family. Highly recomend
Caron Sneed
Alexis and Rashad were phenomenal! I will be sending people your way for sure! ⭐️⭐️⭐️⭐️⭐️ The above comments were my sentiments in January and they were definitely deserving but 3 months later I found myself having totaled the vehicle purchased in January and due to COVID-19 the closings, delays and inability to connect with Clay Cooley Sales, Finance & Management personnel and my encounter today my sentiments have changed. My credit wasnt in January the best I can admit that and now because the finance company I purchased the vehicle with added slow pays to my report it is currently suffering even more. Certainly it will take another 30days to clear all this up per the finance company who graciously apologized and assured me that my situation would turn around. But I got none of the same graciousness or kind regards from Alexis or management… she was all to eager to assist until she was told that I would need a co-signer then her attitude changed she was hesitant to answer direct questions of what I would need to do in order to not have a co-signer. I asked her what was my credit score she wasn’t sure at first. I asked her what did it need to be and she wasn’t sure at first. She eventually after us sitting there for a couple minutes in complete silence got up to make an inquiry about what the exact issue was and came back and said, “You got other stuff on your credit, too. They didn’t approve you this time.” I said that “other stuff” was on my credit the 1st time I was approved she continued to shrug and seemed very disinterested she even said, “Well it’ll take 30 days to clear anyway.” My perception is that she became disinterested because she felt she was not getting a right now sale! But what she doesn’t realize , me being a sales person I value relationships and a dead sale today can be resurrected tomorrow. But sadly resurrection day will not come for Alexis where I’m concerned she will never get another sale from me. There was no compassion and I get it…it’s car sales but it is the mentality and attitude of a typical car sales person and it’s unnecessary and counter productive. I wish her well but I’m disappointed. 🌟
Banesa Dominguez
Great customer service awesome staff, very explanatory and helpful. Laura helped me get in and out with the car I wanted, she is amazing I definitely recommend you go see her. Great spirit and very positive!
Michelle Vasquez
I was looking for a vehicle with a great warranty and great gas mileage for my son and Laura Dominguez helped me out so much!!! Thank you Laura for all of your help I will be sending my family to you when they are in need of a new car!!!
Rhonda Gales
The Sales Advisor was very knowledgeable and helpful.
Thomas Armstrong
That lie and the owner allows it , what ever that they have to do to get you in the door. Offer real nice apple smart watches. Cash. And the watch you win is a counterfeit not worth a dime no name brand. Not worth our time….
Sergio Jimenez
Al was hands down the perfect salesman! Highly recommend working with him if you’re looking for a car.
James Duhe
Alexis was the best got me in the car I wanted in no time go see Ms. Alexis
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