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Don Davis Nissan in Arlington, TX

Overall Rating 4.1 out of 5
262 Reviews   Write a Review
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Nissan Dealer

1320 I-20 Frontage Rd, Arlington, TX 76018, United States
nissan.dondavisautogroup.com
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+18774153218

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All reviews:

Christopher Gonzales
GREAT CUSTOMER CARE!!! Brought my Nissan into the service center due to concerns about the brakes. Mauricio went on a test drive right away with me to evaluate the issue and gave me great insights on the little things that go on with my car and assured me the vehicle was operating normally. He saved me 2 days without the vehicle and some $$! Really appreciate the genuine care and honesty. Thank you!! I will definitely be getting regular maintenance here from now on.
C.B. Ice
RUN AWAY from Don Davis Nissan Service! Go anywhere but here to get your Nissan serviced. Took my vehicle in for a check engine light; vehicle shut down on the highway. Determined the thermostat and gasket had failed; also needed heater and radiator hoses. I agreed to all and paid the $1,100. That’s not the issue. They returned my vehicle to me in WORSE condition than I gave it to them: heater in the vehicle now doesn’t work. And they want me to bring it back to them to diagnose. Laughable – no way, I’m done. I’ve been coming to this dealership for service since 2007. ALL of them constantly recommend service based on this or that; I have discovered on my own some of these recommendations are unnecessary and an outright lie, even while telling you it’s coming from the manufacturer. I dealt with it for years from these jokers and I’m through. For God’s sake, stay away from this service department!
NV B
I always brought my vehicle here for services and very please with the staff, price and the jobs they had done, the waiting room is very clean and comfortable, and they provide drinks such water, and variety of sodas, and recently I seen snacks too while you wait. Updated Brought my vehicle here for service today and been waiting for 2 hours, and still not done yet.
Dennis Tucker
Overall, the service experience was excellent. Took a little longer than expected especially after car service was completed and brought to departure area. Norma Mitcham was outstanding. Both professional and personable. Pleasure working with her.
Robin Proctor
Got a great deal on my Nissan Murano. Friendly staff. The place was pristine clean! Very large dealership somewhat spread out so be prepared to do some walking from one building to another. Will highly recommend this place to friends and family.
Travis Benn
Everything was great! Carlos is such a great worker. He always makes sure my experience is perfect every time.
Maricela Ramos
Kelvin is the best advisor! He is very attentive and demonstrates great customer service by taking amazing care of his customers. Thank you
Candace Redman
Fair and good natured in the negotiations. Had just left a competitors lot and felt insulted with their offer on my trade, Cody and Adam came back with a fair offer out of the gate and we had an enjoyable negotiation to the number we were both happy with. Stephen in finance was quick to wrap up paperwork and get me a PO to my bank. Never felt pressured o throughout the process. They respected my bottom line and my wish to use my bank. I’d recommend any day.
Rene Melendez
Excellent customer service. Excellent seller Octavio. But they need to improve in the area of ​​financing. Since in that area the deal was very dry and not very empathetic when talking about the monthly payment.
Monica Leffall
My son purchased a 2018 Rogue at Nissan. The service we received was outstanding. Thank you Marvin for your kindness and expertise. You made this experience easy and stress free. I will recommend Nissan to family and friends! Ask for Marvin he’ll take care of you.
Jacob Barnett
I was there for about 6 hours but they did a lot of work on my car respectively I honestly thought I was going to be there much longer so they definitely surpassed my expectations for that I sat and waited for my car and everything was fine
Михаил Симановский
Financed 2020 Nissan Kicks at this dealership. Very, very fair price and good first proposal. Helpful staff. Salesman Zach was very attentive, quick, and knowledgeable. He really made the experience personal and helped in every way since it was my first process of purchasing a car.
Ritta King
I don’t know what happened to service. I use to take my 14 Sentra there and Buddy (service rep) was the best. Now, I don’t see any black people working there anymore. They are rude and nasty when calling in to make an appointment. I called several times to see about a recall and get transferred to a voicemail. I decided to take it to Clay Cooley where I got in and out without the attitude.
Natalie Cooks
The agent greeted me promptly and kept me up to date on everything. He explained everything, offer suggestions and the wait wasn’t that long.
Patrycja Westman
Don’t use this dealership. Switch and bait. Saw car advertised and they would not honor the price. We talked to the dealer before coming, test drove and they would increased the price by $7,000 wasted two hours of our day. Very disappointed teenager. It was a car for a sweet 16 from her grandparents.
Diamond Neva
My experience at Don Davis was awesome. George made sure that everything was swift and easy. He was very helpful and got me in a great car. He made sure I had everything I wanted and walked me through the entire process. I would recommend anyone that’s interested in purchasing a new car to go see George!
Demecian Phea
Marvin And Robv THANK YOU SO MUCH! I was in and out at a decent time and left with a 2020 Nissan Kick for my very 1st carrrr.
Laura Owens
My husband and I had such a good experience here! I will absolutely recommend everyone I know to this dealership! My husband and I worked with Rob and Gianna during our experience. Both were very personable and helpful when it came to finding the right Nissan for us. I ended up getting a 2021 Nissan Rogue S and can say driving my car is one of the highlights to my day every day :).
Jason Castle
Our time and interactions with Presley, was nothing short of Great. She was able to make this 2nd experience easy and seamless. I believe she has a great future in the car business and will give 110%. Presley is eager, passionate, and has that hunger needed for success. Enjoyed our journey.
gaymer221999 Jacob Barnett
The auto service department is really nice however I don’t think that it should take as long as it does however I’m not an expert in Auto parts so I don’t know how things go together I don’t know how long it takes for things I just know that I was there from 9:00 a.m. to 2:00 p.m. but I got an alignment I got a sensor replaced I got a full induction service they replaced my filters they gave me a CVT flush so I think it was okay I mean they estimated to be about 1,000 and it was like 917 for everything.
Carlos Calderon
“First of all, on a positive note, my service adviser, Mr. Mauricio Marchant, was very kind and helpful, during the process of the engine repairs done to my car. But when I picked my car, the lady at the costumer service counter asked me to sign the STATEMENT OF DISCLAMER “”to verify that I picked up the car.”” When I read the Statement of disclaimer, this DID NOT say ANYTHING about picking up the car, but that your company, Don Davis, disclaims all warranties, and that the seller neither assumes nor authorizes any person to assume for it any liability in connection with the sale of said products. This goes in direct contradiction with the promise that Mr. Marchant gave me that the parts or products have a warranty of 12,000 miles or twelve months. Also, I find it misleading, when you are asked to sign a form to verify that you are picking up your car, but in reality you are signing your rights of a warranty away.”
Katharina Hoover
I will always recommend this dealership after the experience I had. Not pushy AT ALL and won’t try to upsell you. They worked with my price range and I even got a 2020 Altima for so much cheaper than what I had planned on spending for a 2019. Cody was great too! Not overly uptight just trying to make a sale, he was very personable and knowledgeable. Ask for Cody!
pizza
I just bought my first brand new car about month ago here. My sales person was Alex. He was amazing and so was everyone else! Truly a great buying experience.
ERIC EMANUEL
Mr. Christopher Vasquez gave me an excellent service experience. His patience with me and detailed knowledge of my vehicle. Reassured me the proper steps to have a reliable vehicle going forward. His name was highly recommended to me from another detail professional who assist me in the past Mr. Marc Prestwood. These two professional assets is worth the drive coming from Carrollton, Texas. As a Native New Yorker, expecting the best service allow me to have a piece of mind living in a foreign place and not knowing who to trust. Mr. Vasquez & Mr. Prestwood professionalism give me that piece of mind. What an investment your company made having these two gentlemen to represent your company. Respectfully, Eric E. Mac Farlane (EL BX)
Jennifer Morales
Horacio and Chad really helped me out a lot. They understood what I needed and made sure I got it. I never questioned them throughout the process of acquiring a new car. I recommend Nissan Don Davis for people who wish to make a difference in their life. Thank you so much!
susanne moore
I found everyone very professional, personal and honest. I appreciated the process. It was shorter than most.
Wilfred Presley
Christian had such a pleasant demeanor, I felt very comfortable in his presence. He seemed very honest and knowledgeable about the needs of my vehicle, trustworthy, and kind.
Courtney Mitchell
Jason and Alex went above and beyond my expectations throughout the entire process of buying a car. They make it easy. Don Davis is the place to go. Thank you so very much!
Ivan The Average
I bought my first car at 19 with the help from Jaime Escobar. Jaime helped me pick the right car for my price range. He worked really hard for me and made so excited to get a new car that I could afford. Stephen in finance was also amazing these 2 are the best people ever. Thank you Don Davis Nissan.
Tommy Dedrick
All of the services and maintenance that was performed on my vehicle was done eloquently with precision and special professional ❤ care.
Tina Brewer
I have bought 4 cars from Don Davis Nissan and each time it has been the best car buying experience. My experience with the service team has also been pleasant. They keep me well informed and they take care of my cars in a timely matter. The service lounge is very comfortable and clean and has everything you need from drinks, snacks, office work table and tv’s. Mr. Barling the GM has helped me on several occasions and my experience confirms that good people and good management trickle down from the top of a well ran business.
Angela Frye
Omar did a great job communicating what was wrong with my vehicle. This was my second time bringing in my vehicle and both times Omar has maintained a level of professionalism and I truly appreciate the follow up that he provides. Omar is my go to person when I bring in my vehicle. Thank you again for your assistance!
Priscilla Jackson
Everyone wanted to make sure my first oil chane wS fantastic.
Cheryl Smith
When I bring my vehicle to Don Davis Nissan for service, I feel assured they will do excellent work. I don’t want to get stranded on the side of the road, so this is of utmost importance to me. My service advisor, Buddy Melvin, is GREAT. He keeps me informed of the status of my vehicle’s maintenance and doesn’t pressure me into getting services I don’t need. I am confident in his experience and service recommendations.
Jennie Conyers
Fast friendly service. Mauricio Aquino was professional and yet genuine. He looked for ways to save me money knowing this was not an expected expense.
ivy Muñoz
First time going in for a service. Wait time was what I expected for an oil change since it looked they were busy. Norma helped me out and explained the process from start to finish. Overall I’m satisfied and happy to own a Nissan Murano. Thank you.
Ed Barker
Robert stepped in when I arrived quite early for my appointment and he was excellent, much appreciated.
Dawn W
I recently purchased a preowned Ford Fusion. Cody was excellent! The staff there when I picked the car up was friendly and attentive. The whole process was smooth. Thanks to everyone for a great buying experience!
Megan Lara
The service center is just frustrating. They don’t explain ANYTHING they find wrong with your vehicle and most lack the knowledge to even be able to explain it.
Joshua Guidry
Terrible service, terrible customer service, minimal help. Lied about me not having a warranty, literally called the place they told me to call, Burleson Nissan, and verified that I had a warranty, for him to tell me I didn’t have a warranty. To literally pick it up and take it to Burleson to have it fixed under warranty. Was thinking about purchasing my new car from Don Davis once I finished paying my current car off, and I will say thankfully I know now I will never be doing business with them again. I will never recommend anyone to go there, and I’m definitely telling everyone I know about my experience at Don Davis. Literally the worst service I have had at any company.
abe e
“Extremely unprofessional service department. I’ve had nothing but issues with them from the very beginning. This place is perpetually over priced and understaffed. It takes an entire day sometimes just to get an oil change in their “”Express”” Service Center. They will try to charge you a diag fee for fixing warranty / recall items. Then when you call Nissan to complain, they will deliberately lie to Nissan NA to make it seem as if you went in for a different, non-warranty issue. The last time I went there with a 1yo Nissan for a tire rotate and balance. It pulled to the side at highway speeds so I paid extra for an alignment. They can never get anything done in a timely manner so I left the car with them the entire day. I coordinated a drive to work in Plano and back, and was barely able to get in before they closed. Guess what? Car still pulled and it didn’t even look like anyone touched the rims. The rims still had all the same dust, it still pulled, and they still tried to charge me for something that didn’t get done. Be very observant when dealing with the service department. They are liars all the way up the chain to the service manager. I have been going to this dealership for over a decade and bought a handful of new cars from them, and it’s always the same run around in the service dept. Trust your gut with these people and definitely shop around. If you think they’re trying to pull one over on you, then you’re probably right.”
Wreck Johnson
Brought the car there to get serviced at 9am. Even though they said I would get it back the same day, I wasn’t mad about receiving it the next morning due to getting a rental. But I expressed my concerns about a squealing noise from my tire. I was told that nissans usually squeal. I don’t think so. No car should make that noise after having it for a month.
Chris Gomez
Mauricio A. helped me from beginning to the end he really war a great team player. Al the guys there were very professional. Gotta love em. Thanks again, Don Davis Nissan off I-20 at Collins
Vickie Brown
William was very helpful and fully explained the services that my car needed and which were urgent. When I returned the next day because the check engine light came on he explained fully why the light came on and what was needed
Gene C
I was very satisfied. I bought my new Rouge Sport SV in August, I had a tire going low over several days and went here to get it checked out. Only to be reminded that I had a warranty on my tires. They replaced the tire at no charge.😀
armie snarley
The place was clean, the people were friendly and the work was done in a timely manner.
Gianni Lopez
Brandon Williams was the best salesman experience I’ve ever had a dealership! He was extremely friendly, understanding and even wanted to set up Bluetooth on our new car! He was great 😊
Corlis Carter
I came to get my oil change and my experenice was excellent. The young lady that help me was Jay and she was so professional alone with her other coworker was so kind and care about our car. Thank you Don Davis Nissian for taking care of my car, it runs beautiful!!! Corlis and Broderick Carter Sr.
Sevetria Fields
The friendliest group of people I have ever met and very professional
Bob A Booey
Above and beyond my expectations. Super friendly staff and speedy service. Special thanks to Kelvin for making the the process easy. He walked me through the entire process step by step and kept me informed of the progress. There is no question I will be taking my Titan to Don Davis Nissan Service from here on out.
Vanessa Gandara
Norma our consultant was wonderful and explained everything very well I will definitely come back
Picx Iris
I loved my experience, Sam and John were a great team and helped me so much. I couldn’t be anymore thankful for my new car and the experience that made buying a car feel so at home. I will definitely be bringing anyone I know that needs a car, here. I’ll never forget such a remarkable day with this place the steps I took to get where I am now. Amazing over all experience and they have my business for life now.
Mary R Accounting Specialist
They surpassed my expectations. I already believed in there organization but they went way beyond and above what was expected. Every time I buy a car from Don Davis Nissan I have no worries about my purchase. Thank You so much for my piece of mind!
Diana Gonzales
I cant say nothing bad from my experience at Don Davis, My sales person was awesome all the way from the start to end when placing the key in my hand, by far the best service I’ve experience, Miss Swavey was awesome ( I apologize if i misspelled her name) I will definitely be back!
Juan Flores
Gee Gee was Excellent!! she was awesome and helped me get what I was looking for!!
Elizabeth Wingfield
I came in with the intention of just getting an oil change and realized I needed a new radio (under warranty). This service department is amazing they made sure I had a rental and communicated everything to me efficiently and clearly. Buddy Melvin went above and beyond to assist me during this visit and I have never had such a positive experience with a service department. I wish I would of started my experience with Don Davis and not purchased my car from the awful Clay Cooley. I definitely recommend shopping here for you next car and especially recommend the service department!
Terry Cornelius
Been taking my 2 Altimas for service here for years. I know how things are supposed to work. Took my son’s Altima in for a rear break service. Pulled up the online coupon for 30.00 dollars off and presented it when dropping off the vehicle for repair. When I picked up the car I paid the price in the receipt without question. Upon viewing the bill I noticed that there was only a 15 dollar discount and not the 30. When I questioned the service rep, his explanation was that the other 15 dollar discount was not applied in place of a waste disposal fee. He was willing to give me the advertised discount, but when his supervisor stepped in, she was not only willing to give me the full discount, but felt obligated to add an additional 20 dollar waste fee. At no time did anyone mention such a fee or list such a fee on any of the paperwork prior to my not getting my discount. I guess it’s the dealerships way of saying don’t ask questions unless you are willing to overpay for their slight of hand in the paperwork charges. The dealership has always shown waste fee charges in their break down of charges on billing in the past, so why be so deceptive? I think it’s time to stop dealing with businesses that attempt to deceive the customer. It has always been my understanding that brake pads are refurbished by the manufacturer and not trashed. If there are any additional fees involved, simply be upfront.
P M
They took such good care of me in service, Chris is a rock star, he listened to me and found the problem in my heater core – no more leaking in my cab 🙌, they fixed my pathfinder where I feel safe inside my vehicle and on the road again, awesome dealership. No wonder it’s packed all the time, Waxahachie Nissan is a joke, they even put a fee on my warranty if I went anywhere else to get help. Unbelievable!
alex pham
I have been used Don Davis service for many years. I stopped by today to do my oil change and transmission fluid change. The technician showed up quickly and let me wait in car for a service representative. I waited over 30 minutes, no one showed up. I think they don’t want to serve my Van. You guys messed my beautiful holiday weekend. Worst experience with Don Davis.
Britt Washington
Adam Solomon & Syed is the Ultimate team . I been dealing with them a little over six years . Each time I purchase a vehicle the experience gets better and better . I called Adam and told him I wanted to text drive Infiniti I seen on the Don Davis website. No hesitation Adam pull some strings to get it to the dealership . When I got there it was sitting in a single parking spot . All it was missing was a BIG RED BOW . I test drove it didn’t like it . That didn’t stop Adam listening and understanding what I wanted . He pulled out a Nissan Murano. I wouldnt thought to drive nor look at one . It was nice ,smooth and top of the line . Syed knew everything about Nissan Murano inside and out literally a walking book. He was the perfect sales man bc he has owned quiet a few. The process was easy . Not one time did I hear they would try and get me in the car . They worked it all out and the car was mines. I am happy with my purchase. I just want to say thank you ❣️. Overall the finance/ service department everyone was happy and ready to assist any way they could . I will send everyone to Don Davis Nissan to get the VIP EXPERIENCE.
Noble Riley
I was running a little behind, and I was met at my car and taking care of with no delay. Excellent customer service and excellent service on my vehicle!
Norma Conyers
I made an appointment for an oil change my appointment was at 1030 My car was ready by 1230 this is unacceptable when you have an appointment . Why even make one I should of just showed up and probably would of been seen quickly very disappointing
Claudia Arreguin
I recently had my Nissan Altima serviced at this location Mauricio Aquino service advisor, assisted me very professional, friendly, detailed and he explained the service that was needed to be done on my Altima. Thank you so much! Excellent Customer Service! Good job!👌🏼
Keisha Brown
Gabby was extremely nice and professional. Customer Service Reps were very nice and friendly.
Gwendolyn Hatter
Management and Salesman was very friendly constable with me.as of find a car i like so well i couldn’t ask for better person thank you Don Davis Nissan, Gwen
Paul Manning
No pressure. Really calm atmosphere and they work with you. Keith our salesman was very nice and professional. Great experience.
Elizabeth Wynne
Got my 2016 Nissan Altima serviced there. They were fast and efficient and fair and didn’t try to add on a lot of unnecessary things. I liked that they texted me my car’s report card and I could decide on any recommended additional services.
Kristy Clements
Jason Barling and his team have always taken excellent care of me! I would not go anywhere else!
Dalila Beltran
My vehicle was serviced there. Omar in service was awesome!
Vivian
I had a positive experience. The sales technician Norma was very helpful and informative.
De’Era Wilkins
Mauricio was extremely helpful and took care of all of my vehicle needs!
Jess Glenn
George M. was very courteous, professional, and responsive. He made the car buying process quick and easy. I love my new Pathfinder and will definitely come back to Don Davis for all of my car needs!
ski1605
What a great sales experience! Wendy Ayala and John Diggs were super friendly and easy to work with. The finance department also deserves kudos for a fast, painless process.
Roy Taveras
My dealer was Alex and he was fantastic and very attentive to all my needs, went out of his way to get me the vehicle I wanted. Very satisfied. Unfortunately I don’t live close by or else I would go there for my service needs.
Walter Hurd
My last 4 Nissan Maxima’s were purchased at Grubbs in Hurst. I was satisfied with the service, BUT when I bought my 2020 Maxima from Don Davis, it was probably the best move I have ever made. The service people knew by name because that’s where I took my previous Nissan for service..The 2 young salesmen Taylor W. and Sam A. were by far the BEST salesmen I have ever dealt with..Great Work Guys..
david vasquez
Awesome customer service, thanks Syed Jilaney. You made buying a car so great!
Kendria Taylor
Worst experience ever!! If I could give them a negative 5 stars I would. I took my car in because my car was shaking really bad and pulling to the right. My car was there for 5 days. I picked it up on Saturday and my car was still shaking( what the hell did they fix after 900.00). I immediately took it back and they said they knew nothing about my car shaking just to tell me later my rim was bent but it would be another 1000.00!!! Don, didn’t you just charge me for an alignment, but you didn’t know the rim was bent? I’m confused and out of 900.00. Thank God for Grubbs Infiniti in Grapevine for saving the day. I will be reaching out to the BBB and if I can find who serves on their board of directors for the corporation I’m calling them as well.
Joel Bowie
Very unsatisfied with service dept. Took my pathfinder in running, but ended up having to tow it myself home. They gave up and didnt want to waste more time on my truck.
bryce Mohon
They inconvenienced me for 5 days and did almost nothing I was told on a Monday to bring my car in for diagnostics and they would have something for me Tuesday. Tuesday I was told they would get to it first thing Wednesday! Wednesday I was told they would take care of me by Thursday! Thursday the service representative would not return my call! I had to call the service manager, finally I got a call from them late Thursday telling me that I needed allot of work on it but didn’t have pricing for parts and would get right back to me…..NOTHING…..Finally at 9:30 on Friday I tried to call the service rep, he was not available to talk! I then told the person on the phone that I was coming for my car. I finally got me vehicle back at 11:30 where they proceeded to charge me for their time, give me a break! I have 2 Nissan products never again!
CHRIST FINDER
Awesome employees. Very helpful. Loved the Altima I will return for it.
Melz M
We came in for Oil/filter change and tire rotation. We were seen quickly and the wait wasn’t long at all. Mr. Julian Haslet was excellent at keeping us informed and updated.
Denise C
George Murry was very helpful and knowledgeable. I went into the dealership to look and get more information but ended up leaving with a 2020 Pathfinder. He made the buying process very easy and less stressful. He made the experience so great 2 of my family members went in the next day and purchased new cars. Great customer service!
Michelle Jennings
Lance was amazing. We were looking for two vehicles, one SUV or minivan and one small car. Don Davis was our 2nd stop, so we still had other cars to test drive. Lance was super patient and knowledgeable, and was not high pressure. We were so happy that we ended up buying a Chrysler Pacifica from Lance at Don Davis Chrysler the next day.
Rhonda Benton
Ngozi was great! He was courteous, knowledgeable, personable and patient! He is excellent! It was the best experience I have ever had buying and looking at cars! It was so much fun! He also makes sure you are pleased and his follow up after the sale was fantastic!
Brad Springfield
I left my vehicle with Norma Mitcham for a faulty tire and an oil change. I was called later and returned after 6 hours and only the tire was repaired, and I have to schedule another appointment, take time off of work and make another trip because what I asked to be done wasn’t done in a 6 hour window. When the cashier asked about the oil change, Norma assured her that it was done, the cashier asked for that paperwork, Norma looked for it and because it had not been done, it didn’t exist. She offered to have me wait while they did it then but I was going to be late for church. After that, Norma simply walked away and didn’t apologize to the cashier who was the person who identified the error in the first place.
F H
Omar Gonzalez was such a great help. He provided excellent and professional customer service. He even went on a test drive to exactly pin point the issues that I was having with my vehicle. Everything was taken care of in a very professional and caring matter. I used to go to Luis as my service tech but he is no longer in that department.He set me up with Omar to be my new service tech and I am so grateful! -Felisha Hosein
Sherry Cabanski
Jimmie Davis did an excellent job in keeping me informed of the repairs needed, was able to obtain rental car until repairs made. Answered his phone when I needed him. His customer service skills are excellent and I definitely will be calling him in the future. Jimmie gets things coordinated and done. Very respectfully, Sherry Cabanski
Andy
NJ was an amazing salesman. He sold my wife and I a beautiful Nissan Leaf, and we are extremely satisfied with our purchase and overall service. NJ is very caring, nice, patient, and did not put any pressure on us when making the purchase. If everyone was like NJ the world would be a better place.
priscilla richardson
Christian brothers automotives got part fast service
Jose Cortez
Super friendly
Rosemary acevedo
I have been coming here since 2015 and service is always great! Everyone is always helpful. I have a baby and was struggling to push the baby in the stroller and carry the battery. One of the employees inside saw from inside the building and they came out to my vehicle to help i was super Grateful/relieved they came to help me. I had the battery replaced under warranty in less than 30 minutes fast service! Will always recommend this location & Omar from service.
Anna Rowe
I love my car but NOT a fan of the service center!
Angel Baby
J, my service advisor, was helpful and knowledgeable. She communicated with me every step of the way.
alisa Canzano
Excellent service…took 4 hours though. Then, had to return for another 3 hours because they sent me home with a loose and crooked steering wheel after airbag replacement. However, they have top notch service, technicians, and their garage is absolutely incredible.
Chanel T.
My recent visit was perfect. I had no issues at all. The man that helped me along the way was very kind and sweet.
M Davis
If you’re looking for an outstanding salesman you will find him at Don Davis Nissan and his name is George Murry👍check him out.
Jo Ann Perez
Awesome experience with your team members 👏
Natasha Sprague
I have been with Don Davis Nissan and have a 2019 Murano. I referred my sister here a few years back and she bought her Altima from here. My daughter is in the market for her 1st car and we already found the perfect Sentra for her to buy here. NOT ANYMORE!!! Their service department completely messed up my husband’s 2020 vehicle on a routine oil change just because one of their service guys did not know how to work on his vehicle. Of course they do not want to take ownership of it now. It is a 2020 vehicle and this is the ONLY place it has been. So of course now we are looking elsewhere for my daughter’s new vehicle. We are very disappointed in you Don Davis Nissan!! Good way to take care of a loyal customer!!!
John Miller
Outstanding service and the guys went above and beyond! Thanks to Rami, the service specialist, for getting my crazy issue fixed fast and even for FREE! I certainly didn’t expect either!!
Eddie A Gutierrez
“I am from the Austin area. I was in the market for a new Nissan Rogue Sport (2020), especially the nitro lime metallic. I started looking at the car sale sites and found several for sale, with discounts. I guess it’s the end of the year and dealers are discounting their 2020’s in order to have room for the 2021’s. I found 3 or 4 that fit my budget. I started calling the dealerships. OMG, what a difference in each of the dealers approach. A few were willing to tell me anything, just to get me in to their store. I’m referring to the dealers here in the Austin area. One of them told me that there were only 2 nitro lime Rogue Sport SVs in the entire U.S. Imagine that! And his dealer had one of the 2. OKAY, on to the next dealer. I finally found Don Davis Nissan in Arlington. What a difference. No pressure…and they went out of their way to help me. Again, no pressure. I spoke with GiGi at Don Davis and she was exemplary in her approach. It wasn’t one of those “”willing to say anything”” just to get you in their doors, either. She was friendly, very professional and, whatever she told me she was going to do, she did. She answered all of my questions and left me feeling like I was part of the family. And, I got the car that I wanted at a great price. I almost feel like they discounted the car too much, ALMOST…!!! Anyway, Don Davis gets my overwhelming vote of approval. Well done, GiGi and Don Davis Nissan – thank you from a 33 year veteran of the U.S. Air Force.”
Nick T.
Extra charge added to bill that was not discussed. Amount discussed over the phone and which I got in a text message was different than that what I had when I got there. Then when questioned about it I will told, “oh I didn’t know what it looked like on your end.” What difference did it make? I told you what it said and the $100 charge was not discussed prior to me leaving as some diagnostic charge no matter what. I know people don’t normally deal with dealerships and now I see why. Live and learn.
Nicole Batres
One year almost exactly to the day the Nissan Sentra that I bought BRAND NEW has completely stopped working. My husband has brought this car back to the dealership 3x in the last 2 weeks and apparently the mechanics here can’t fix it. We have kept regular maintenence on this car, there’s is NO reason why a brand new car that is still under 35k miles should be completely broken down. Beware of the quality here. If we could get rid of this car immediately we would. I bought a used 2008 Sentra for my very first car and for 10 years never had it break down once. We buy a BRAND NEW car from this dealership and 1 year later it’s dead. Absolutely ridiculous.
Tommie T
Julian was the best! So professional and courteous. A true gem
Feari M. Taylor
Sam my sales representative is a professional at his game he is knowledgeable about what the customer needs and wants. My buying experience has been more than expected and I will come back in the near future and send more people to Nisssn.
Oran Hubbard
First time there ABSOLUTELY satisfied will be back the lady help me I forgot her name very professional thanks Nissan.
Arion Sandifer
Their service is ALWAYS amazing and over the top !! Love love love them ❤
Dona Westmoreland
Great people, they will find what you’re looking for.
Kellie J
Brandon Williams was great! Friendly, and worked hard for us to complete our purchase! Kellie Johnsick
Ahmad Mumtaz
I brought in my 2018 Nissan rogue for a 25,000 mile service. My service advisor was Mauricio Aquino. He’s a very nice person. He explain everything Very nicely what has to be done with the car and the job was well done. He was very Professional. Thank you Don davis Nissan and service advisor Mauricio Aquino.
Lashonda Morgan
They changed my oil and rotated my tires for cheap then they were really helpful explain my car toy overall my experience was really awesome. I will definitely go back and recommend them
Krystal Ojeda
Kelvin was very nice and professional. Courteous, and keeping me updated on my vehicle while in service. Didn’t care for the long wait time. For longer work, I would suggest a shuttle or loner car.
Akelia Hurd
They made me feel very comfortable and answered all my questions without hesitation
Scott Ranney
always use don davis for service. was nice to get a 50% off coupon for service. came at the right time
Bonnie Griffin
I was greeted as soon as I pulled up to the service area. We discussed what my issues were and I was escorted to the waiting area. The waiting time was minimal and the work was covered by warranty. My service man was courteous, informative and knowledgeable. I definitely recommend having the dealership handle all services.
Maria Wallace
I am so happy that I stopped and decided to change from Chevy to Nissan because I had such a great experience and I definitely recommend you with my family and friends. Thank you
Cindy Medelle
Erica Rubio was awesome. Very good customer service from her. Kept me updated on what was going on with my Rogue.
Debbie
Terrible experience! New Nissan Rogue first 4700mi and they wanted to charge me! See ya!
Alicia Salinas
Willian was very polite and proactive in making sure my care was taken care of that same day!
Donna D’Lady
Great service and techs are helpful and friendly.
Dean Cunningham
Lived in Arlington for 30 years bought several cars from Don Davis Nissan. Service has always been exceptional Moved to Euless 5 years ago notice the 2 Nissan dealerships close to me were nowhere near the service level of Don Davis in Arlington Decided from now on I’ll come back there even if it’s a 25 minute drive Good job guys keep up the good work.
Ammar Elhamad
Great service and every work was well communicated.
Ashley M
Carlos is the best service advisor.. In and out!
Sylvia Salazar
Mauricio and Gabby were great! I just wish, Don Davis took care of the customer a little more, maybe a free car wash/vacuum after spending a lot of money. I did appreciate the promptness of the service team having my vehicle ready so quickly after major work was done to it. Also, my rental was dirty and only had a 1/2 tank.
Cecilia
I got my oil changed and tires rotated with no problems
Barb Marco
Overall , a lack of communication and inability to explain the problem. I had to ask if they even knew what was going on with the vehicle and I still don’t understand what was repaired. I will continue to use your service dept for maintenance and warranty problems just for ease as I purchased my truck there.
Eko Wint
expensive and needs some days but you’ve got what you want
James G
We will buy there again because of salesperson Cody Zilmer. A refreshing experience.
Martín Rojo
Went to test drive the Nissan rogue, very helpful staff
Stephen Martinez
This is the absolute worst place to go if I could give. Zero stars I would in a heartbeat first they lose the keys to my mothers car than they lost her car when we went to pick us up and they had us wait outside while they were trying to find it absolutely the most unprofessional place I’ve ever been to in my life.
Meredith Scott
Came in for my state inspection and as always top customer service. Didnt wait long fast and perfect.
juanita robinson
I was up there on 09/2/2020 and my advisor was Buddy Melvin and I must say when he say he going to do something he gets the job done and he’s always deliver excellent customer service we need more people like him!!!
Lexie Leal
Alex was awesome! Was very helpful and very detailed and also very patient as I had my Toddler everywhere lol but he made the whole process very easy and I was very excited for my purchase because he made sure I was taken care of! Thank you, Alex!
Carolyn Hayes
Bad customer service. Drop off car. For recall on air bags. At 8:00 am. Didn’t get my car back until 5:00 replacement air bag on passenger side. A one hour fix. Took 8 hrs to complete. Call 3 times. Left messages. No return my call. Bad service unless you spending money.
Jovan Lee
Omar, my service advisor, was very attentive to my needs and my limitations. We where able to get the majority of the major issues addressed and composed a plan to get the other issues taken care of in the near future. He treated me like more than just another customer.
Cameron Jones
Sam was GREAT! He really helped me find the perfect car. Diggs was awesome as well, he was very helpful and worked very hard.
peaches k.a.
John Jones was very professional in helping me and my daughter to get her car services. He provided his contact information and called us when the vehicle was ready. We will request John for future service requests on her vehicle.
Reaching High
Everyone was very professional and friendly. I loved the family feel. I would recommend Keenan.
Cruising With Cyndy
I went in to get the oil changed and I received THE BEST service. Not only did your team do an excellent job, but they did it in a very short time. They rotated my tires and performed a factory recall as well. Everyone there is so friendly and always goes above and beyond. They treat me better than any dealership I have ever used. Thank you so much for the excellent service!! 🙂 I will forever be a Nissan customer because of this.
valerie johnson
Everyone was very nice. I had an idea of what I wanted which wasn’t an easy deal, but all worked with me. Especially Mr. Octavio. He was so patient and polite. I will recommend everyone to go to him.
Rosie Longoria
My experience was fantastic! From start to finish. I went online and put in my info, received a call the same day, and Mr. Gomez had my financing done the same day. I stopped by the next day, test drove it, and bought it. Sam was the most fantastic person I’ve ever dealt with at a dealership. Everything was perfect. I had not had a better dealership experience before.
Marva Allums
Need a key made. They are way too expensive.
alex rodger
Norma was great! Very friendly and knowledgeable. Pretty spot on with the guesstimate of timing of work. Great customer service.
Dastagir Osmani
No for Nissan at all specialty this dealership..buy somthing to keep the value and not break ever morning..
Andra G
Please like and FOLLOW me on GOOGLE map thank you! I took my car for oil change and routine maintenance, and i would like to thank Jose Gonzales and Carlos Alvarson for excellent service
Marie Barker
“I said “”met expectations”” only because my expectations have become very high when I know I’ll be dealing with Carlos Alvarson (and before him,Omar Gonzalez). They are both just excellent! I have really appreciated how well Carlos does his job in a calm, professional courteous manner. As long as you have employees as knowledgeable and helpful as they are I will definitely continue recommending Don Davis to my friends and family. I expect everything to be excellent….. and it was. signed: Edward Barker”
Guillermo Ocampo
Terrible experience all around from setting up the appointment to getting the work done
mondde Lyamah
Bad experience, my service person is really rude, not sure I will ever visit that location. She will not acknowledged me, waited like over two hours, because she was trying to fix her mess with her previous client. OMG! But luckily not all the dealers personnel are like her.
Brenda Velasquez
Saturdays are the busiest days for them but no matter how crazy busy they are, they try to get you out of there fast and with the best service you can get! They do not tell you unnecessary things to do to your vehicle if you don’t need it, they are honest and work with you if prices are too high or out of your budget! Staff has been nothing but super friendly and helpful! Love Nissan and love the Don Davis family!
David Trull
Had a 1:30pm appointment for oil change and State inspection. Was kept waiting 2;30 hours with no updates, finally consulted associate and told next in line for inspection. After waiting longer was told oil change had not been done either and that was what was being done, inspection would be even longer. Cancelled inspection got oil change, since prepaid with car purchase, and left. That was our last prepaid service. Will not be going back, service on our vehicles has been horrible the last several visits now and not improving. Won’t consider buying Nissan either now since would have to use this dealer for convenient service. Owned Nissans for 23yrs, but enough is enough of horrible service.
Chauncey Ramey
It doesn’t matter if you have an appointment, you will be there all day.
Rossana Gonzalez
Excellent employees! All friendly and not pushy whatsoever! Highly recommend this place if you’re looking to buy!
claudia simpkins
William Campos was an extraordinary service representative. He maintained contact with me making sure that I understood every part of the process. He was very knowledgeable and made me feel welcomed through his courtesy and professionalism.
Loaff023
Brought my car on Saturday as scheduled, when I get there, was told, couldn’t get to car until Monday, should’ve called me before I got there. So I had to come back Monday. Waste of time. I told Buddy front drive strut is knocking and wanted an oil change, I was informed It was a back driver side stock was out, not the strut. An oil change wasn’t done and the knocking in front strut is worse, sounds like front tire is going to fall off but you guys didn’t find anything wrong, a total waste of time and still having the same issue but worse so I’m not happy at all
Keisha Williams
I came in for an oil change and mentioned that I had previously requested a quote on sidesteps for my Rogue. I told him that I called the Parts Dept and they never returned my call. And the previous Service Advisor called as a followup to see if I got the info. When he was told no, he said he would get it and call right back. Neither one parts nor the first service advisor has called back. This recent visit my new Service Advisor has the info for me before I even left along with other helpful info. I appreciate his honesty and his willingness to put my needs first. From now own I will ask for him only.
Nicole Kelley
If I could have given a lower score I would have . Let me see if I can tell you a story. I came into the Nissan dealership a few weeks ago. My car was giving me some major issues. I had photos of the problems . I voiced my concerns to my technician and requested diagnosis. To my surprise the DEALERSHIP could not determine what was wrong with my car and explained they were not able to duplicate the problem. I explained the car was cutting off while I was driving and the brakes would lock up . I would be in the middle of traffic and this was a safety hazard. The service person agreed it was but could not resolve the issue. I requested they check the charging system . Which should have been done if I was bringing in for diagnosis. Anywho. It found that the battery was not charging at the correct voltage. The device person waived the fees for diagnoses that day. I left the dealership upset and had the battery replaced . After the battery was replaced the vehicle would still act the same. New light showed on the panel. Brake and battery light flashing together . I had the alternator changed . The lights continues to flash. So I had the car towed to the dealership for fear of driving . The technician called and advised the car needed the alternator replaced . I explained the alternator had just been replaced . I asked him if the car was showing any other codes . Wait for this …. he explained the car was not put on the diagnostic machine . Wait , wait , wait …. You mean to tell me I bring my car in to request a diagnosis and the dealership is not putting the car on the machine . So this means the car was not put on the machine the first time I brought the vehicle . I became upset with the technician and demanded the car be placed on the machine due to me asking for a diagnostic service . I was aware the alternator was charging on an intermittent basis which is the reason I brought it in the first place . The car was then placed on the machine and I was advised the transmission was bad in a 2016 Nissan Quest . You see if the first time the vehicle would have been placed on a machine …. this could have been resolved and I would have know what I was dealing with. But after spending 600 dollars on an alternator and battery. And then bring it back to the dealership and the technician wanting me to have the alternator checked just to start at a whopping price of 1150.00. Wait for this … without first putting on the machine for a full diagnostic test. So after leaving the dealership and being ill advised , misinformed , and not given full service . I drove the car to the Honda dealership where I purchased a new 2020 Honda Odyssey and traded the vehicle in . Thanks for not putting forth your best foot to really see what was wrong with the vehicle the first time . Thanks for not attempting to do right at the second visit … without me having to come fully unglued and request a full diagnosis. I feel like due to being a woman I was not really being listened to. I feel like my concerns were not being heard . I am wise enough to know that these techs have worked on enough vehicles … Nissan vehicles to know what the problem was when I first came in . Don Davis you failed my expectations . I am not sure I will ever return to the Nissan Family.
Big Bird
“Had a 730 appt on Saturday, it was pretty busy but finally got checked in at 8. The Service adviser was friendly and attentive. I just needed an oil change, but through some discussion he told me about a “”great deal”” on some new tires, which I did need. We went over the pricing and I approved the services. Not only did it take over 3 hours for an oil change and 4 new tires, when I see the bill, its easily 100 dollars more than I was “”quoted.”” I went over the pricing with “”Jon”” and he agreed that the price was higher than we discussed. He apparently went back to the service manager and they dropped it 20 dollars…laughable. They basically did nothing to honor the original price. Let me be clear, I asked all questions about the pricing, other than getting it in writing. There was no confusion, no misunderstanding. Customer service may exist here at Don Davis, but in my experience it does not. I can get these services at many other locations, but I choose to go with my dealer and justify the higher costs, assuming they will do the job right and at least be honest with me as a customer. I will not be returning to this dealership ever again and will drive a substantial distance just to avoid dealing with them. Anyone thinking of having them service your car, expect it to take more than you would think it will take and if you agree to any services, get it in writing.”
Lakeyta Lewis
The service advisor Chris Vasquez was wonderful! He kept me updated on the status of my car, and the wait wasn’t very long. My car is running like new.
Sandy Low
My service tech is Carlos. He has always been very helpful and I would always recommend him to anyone. He goes above and beyond being helpful.
William Fraser
When told after spending all day there since 🕖 7:00 am then around 3:30 to 4:00 🕞 was told oh almost done. Then hour to almost 5:00 was told he wasn’t done yet. Just why would you tell a customer you’re almost done when actually you were not EVEN CLOSE? Not really happy with service, oh and there was put in a rental and told to come back in the morning. And had to wait 15 to25 minutes for the rental. Good god I hope I don’t have to go back anytime soon.
Delaina Milligan
Took my Rogue in to have the oil changed and the tires rotated. Sat for 3 hours. I was told I needed new wipers, but I had purchased wipers 3 or 4 months ago. So there should have been any reason I would need wipers. Was told the tree on my tires was low. My tires are still under warranty, but I was told I must contact the manufacturer. I bought the tires from Don Davis, not the manufacturer. Upon leaving, I was reading my receipt only to find out that my tires we NOT rotated. When I spoke to a service tech, he only said they could rotate my tires… after I sat for 3 hours expecting them to be rotated? No thanks.
Vanessa Savoy
“Brought car in for 10,000 maintenance. Fortunately there was also a recall and it was “”fixed”” too. I was surprised several extras at a charge were recommended. I thought I purchased where regular maintenance was offered. Either way, I prefer the same dealership to work on my car so all the records are in one place. I LOVE MY ROGUE!”
Melissa Chaparro Santillan
I made an appointment for my first oil change a week ago I came in at the specified time and waited 3 hours to get my car back. I don’t mind waiting but I also don’t understand the point of making an appointment just to have to wait that long without being told an estimated time. No one came to check in with me during that time either, not even to say it was going to be a while longer. The advisor mixed up my report with someone else’s and told me I needed breaks, tires and other services on my car which I was very confused about because my car literally has 6k miles on it, I came in for a routine oil change. I had to question the information for them to even notice and I understand an honest mistake but there was definitely no attention to detail on that. I’ve had 2 other Nissans of the same model purchased at a different dealership. I never waiting more than 2 hours as a walk in, they would wash my car every time and I never paid nearly what I did here for the same service. I understand being busy and the staff was pleasant while we interacted but I think they need to work on customer service and overall experience. I drove 35 minutes to come here because I wanted to give it a chance, seeing as I purchased the vehicle here, but the other dealership is closer and I know they give better service, will not be coming back for service.
FEEL THE WORLD
Very nice customer service!But because the service price is several times higher than the market price, the payment cannot be completed temporarily, so the service is not confirmed, but after the service price reaches the market balance, I will first arrive at Don Davis.
Taylor S.
Very satisfied with my experience working with Taylor Williams in sales. He helped me achieve my special financing goals with a great new car!
William Perkins
I came in for a routine oil change and maintenance. I was told on the phone it takes about an hour or less for this maintenance. I arrived at my scheduled time of 1200. By 1230 I was helped. By 130 I was told it would be another hour. By 315 I finally tracked someone down who then related it would be another 15 minutes. At 345 I was told that my car was still being “worked on”. I asked for another eta and was told “when they are done”. Not professional or courteous of customers time. It has been a 4 hour wait now. Ultimately I am not very satisfied with don davis Nissan. At least there were beverages and sitting area, plus the rep was at least friendly. If you come here for any maintenance be aware it could take significantly longer than any estimates they give you. Also understand that you will rarely be updated and expected to just wait. Bring a book. Also don’t plan anything else for the rest of the day.
Vickie Jeffery
Experience was great! Salesperson was very helpful, courteous, knowledgeable and went that extra step to make sure we got the best service. He didn’t make us feel pressured. That in itself made it a great experience. Also like to mention, that the finance department did a good job too!
Syed Jilaney
Fast and very friendly service.
Cheli Contreras
Great service advisor Gabby Ramos…Erica was very helpful in my last visit Thank you Erica my truck was clean when I picked it up.
Gretchen Westerhoff
Xavier was amazing. He made the process easy and helped me find the exact car I wanted in record time. I felt respected and values as a customer. Thank you.
Fidelia Iwegbu
While at the waiting room. There was black american man going around asking for money. Nissan should not allow solicitation.
Sera Jones
My experience was a good one. Mr. Buddy Melvin is very helpful and kept me informed as to what was going on with my vehicle.
Joc Roundtree
Great place they take care of you
Tracey Mitchell-Chatman
Generally, I have a great experience at Don Davis based on the quality customer service I receive from Service Advisor, B Melvin. As usual the customer service as was great when I arrived on 10/31/19. I was there over 2.5 hours for my 35k service interval which included routine maintenance and I needed a car inspection for registration. I have a maintenance package and I have my car serviced on schedule. Upon a closer review of my servicing documentation I realized that my car was serviced with full synthetic oil instead of conventional motor oil. I immediately called to speak with my advisor to question what this would mean for future servicing and how it would impact my prepaid service package. I was informed he was unavailable and I was asked to leave a message . After multiple calls between 10/31/ and 11/4 and no response, I call to speak with Service Manager J Gonzalez on 11/04/19. On the evening of 11/04/19, I received a call from my service advisor, B Melvin. I was informed that since there was low mileage on my vehicle it would be fine if I have future oil changes with the conventional oil again. I requested documentation in support of this recommendation/information as I have learned that if it’s not in black/white….it didn’t happen. Mr. Melvin stated he understood and indicated he would follow up on 11/05/19. At the time of completing this survey, I haven’t received (electronically or otherwise) any follow-up. I consider this to be an issue easily resolved if the information received is accurate, yet it’s been a very disappointing experience.
Vinny Caruso
Lance was my salesmen and he did a wonderful job helping me pick out a truck. I’m a very picky person when it comes to choosing a vehicle. I would also like to recognize the new sales manager( I forgot his name) he was wonderful as well and did an amazing job working with us and got us zero percent interest for the entire term. I really appreciate everyone’s efforts in helping us out!!! And thanks for the free fountain Coke’s. LOL
Catalina Alonzo
I enjoyed the wait, and the communication Mr.Carlos gave me as the process of my vehicle was being worked on. thank you Carlos and all the staff. The only concered I have is why did the staff not have masks and were not practicing social distance. BE SAFE
Demarco J. of ChrisTypes
I was planning to get my oil changed and left with a new car. I would have given better ratings but my car was given to me with the back left door panel disconnected from the door. Alex A. got it fixed for me though & he was very friendly. In finance, there was some confusion as my paperwork doesn’t match what I was told. I was told my lender is Wells Fargo, yet they are not listed in the loss payee section of my paper work and there is a discrepancy with my interest rate.
Caylee Galbreath
My salesman Ngozi was so straightforward and he had excellent customer service.
Leonard Griffin
Went to Don Davis to look at a 2018 Frontier pickup, I saw online. Unfortunately it had been sold. Juan Sosa worked hard and found a new 2019 truck at a great price that I am very pleased with, the whole buying experience was exceptional.
Camille Horvat
I was very pleased with the service and all the representatives who took care of my paper work. They were very efficient and pleasant. Lance Armstrong will be highly recommended by me! He is amazing and so helpful. I am happy with my new vehicle! Also, Omar at the Service Dept. was so good to me and frequently updated me on everything they were doing with the last vehicle I had prior to my Sentra, when it needed repairs.
ivelisse soto-adames
I am very disappointed with the service I received at Don Davis Nissan last weekend. I brought my vehicle in for an oil change and waited over 3 hours while having an appointment. When I asked for my car because I needes to leave, they had lost my keys. Afterwards the manager told me they would call and have my car picked up to perform an oil change for the inconvenience. I never received a call.
Re Londa Douglas
GiGi was the absolute best! I came in because my old car was giving me trouble and I need it to get it fixed. Buddy Melvin is my go to guy his amazing. While I waited I decided to take a look around and that’s when I saw my brand new car😍. I talked to GiGi and she did everything that she could to get me in than car.
Kiyana Carter
Kevin or Kelvin was amazing. He was kind and really helped me get out of the dealership at a reasonable time.
alicia lane
This was my very first visit, and I was very pleased with the welcoming I received. The staff was very friendly and had a willingness to help. It was very organized and clean. My service advisor was very knowledgeable in explaining the service on my vehicle. Well, she wasn’t my service advisor at the time, but she will be. I plan on making Don Davis my home when it comes to my vehicle needs. Thanks so much for your professionalism and the great service you provide….
Juan Carlo
Great and fast service as always.
Hollye Walker
Everyone was amazing to work with from sales to finance! The whole experience was the easiest I’ve ever had buying a car. I have and will recommend Don Davis Nissan!
Jen H
Had a great experience, however I wish they start back giving complementary car wash after each service.
LoLo Marie
All on my own I purchased a 2020 Rogue! William was patient with me and didn’t try to get over! He’s awesome!
JAS L
Courteous staff. They were busy but attended to me quickly in the service area.
Jenna Sipe
The only reason I enjoyed working with the dealership was because of my advisor, Buddy Melvin. HE IS THE ONLY REASON I WILL EVER COME BACK!! He totally went above and beyond to make me a happy customer.. He is an excellent worker and your company should recognize him for his knowledge about cars, excellent customer service skills, and willingness to go the extra mile for his customer. I wish I had employees like him!!!!
Lakeisha Williams
George Murry is an awesome salesperson. He has sold me and family more than 10 cars and we continue to make sure we bring our business to him anytime we are in the market for a new vehicle. He goes above and beyond to make sure that you are happy with your purchase even after you leave the dealership!
Justin Shelton
Lance Armstrong is AWESOME ! He has helped my family out with several vehicles over the years, everything form a new, to used, to 1st car for my teenager. He really follows through with his customers and I can’t say enough, he really makes you feel at home !! I have been buying cars from Don Davis dealerships for years, In fact I met Mr. Davis himself during my first purchase. Don’t think i’ll ever go anywhere else !
Wale Johnson
Great experience, excellent communication and professional advice from the advisor.
Drea Bu
Thank you Marvin for your kindness and help in getting my brother in a new vehicle. He is so happy! You are awesome. Thanks!
Carol Price
Good, courteous service, no stress, good recommendations for future service.
BranBran Shenanigan
Very quick routine maintenance service the service rep that assisted me was very courteous. Always a great experience with this dealership this is the second vehicle I have purchased with don davis and I’m always pleased when I come in for service.
Mack P.
Spoke to John on the phone to ask about the battery on a two year old Rogue bought new. I was then told that it won’t be covered under warranty. Luckily I called the Nissan customer service as well and found out battery IS in fact covered under basic warranty. When I called back a second time they begrudgingly agreed that I can come in for an inspection. I asked if I can go to any Nissan dealership so I don’t have to drive 30 minutes and they said no. A quick phone call confirms that’s false as well. Pretty predatory practice if you ask me, John.
Robert Billings
Friendly Representatives and fast and great service
David Gallegos
Great service good deals and in and out there in 1 hour and a half with the new car
Trisha Quintana
I had just gotten off of work at 7 a.m. and my service advisor was able to get me in and out of there quickly
Cameron Mitchell
I was referred to Don Davis Nissan by the Car Pro Show because I was looking for a new Altima. Brandon Williams was a very professional salesperson and helped us out to the best of his ability. Unfortunately, the general manager (a man who’s name I cannot remember) stepped in and started to berate my father and I when he discovered that we couldn’t agree on a deal that day. The general manager repeated 5 times, “We will not miss your business” then started rant about how their their the number 2 Nissan dealership in the state and they already sold so many cars that my car buying experience at their dealership was meaningless. I’m astonished that this dealership is endorsed by the Car Pro. My father and I ended up making a fantastic deal at another DFW Nissan dealership later in the day. Please avoid the new car sales department at Don Davis Nissan and instead look at the better Nissan dealerships in the metroplex.
Maram Murad
I have been dealing with Gaby Ramero at the service center and I have never seen such knowledge and professionalism! This place is supper clean, efficient and professional!
Victor Boins
Service was curious as always, and was finished in a timely manner
Mark Hudson
Quick, efficient and friendly service.
Daphne Foster
It was a very pleasant experience
Amanda Mitchell
Buy a car here, if you’re lucky enough buy one from Tony Brewer. He did a fantastic job a finding the car that was right for me at the right price. He did such a great job my mother came back less than a month later to purchase a car for herself. That being said if you know what’s good for you, you won’t purchase any services from this dealership. I’ve had many first here in regards to terrible customer service and communication: 1. They lost my car upon completing service. How do you loose a car!? I have one witness to this and another friend who’s expected the same thing 2. They waited till closing to call me to pick up my car. I asked if they could hand the keys off to a sales person since I wouldn’t make it back in time, which they did to accommodate me. The second time they threatened to keep the keys until Monday (they’re closed Sundays) unless I came back right then. 3. A)They scheduled my oil change without informing me my oil warranty was expired. It wasn’t until I got there that they informed me of this (shady boots for sure). It was only over by 3,000 miles, I really think something could have been done about this as I did not plan on having to pay for this service 3. B) I gave them the benefit of the doubt (I don’t know why) and decided to stay and get my inspection done so the day wouldn’t be a total loss. I asked how long it would take to do the inspection and he said a half hour so I decided it was best to stay. Less than 3 minutes later he asked if I was dropping off. My response “Why would I be dropping off when you just quoted me a half hour.” He was dumbfound that I called him out on a lie. The day was a total loss as I left having nothing done to my car. I drove from west Fort Worth for what turned out to be a hot mess. If you made it this far, don’t do it. You’ll regret it big time
YouTube Mommy
Octavio has he best customer service he answer all my questions and make sure he took care of our needs we appreciate the help and customer service he had with us and definitely will come back and tell friends about Don Davis Nissan
gaudensia awuor
Horrible customer service. Took my car yesterday for diagnostic test around 10am. It’s another day and nobody called to update me of anything. There is no direct number to call and when you call their customer service they are very rude. Arlene was very rude and when I asked her if it takes 24 hours to diagnose a car she stated mom we are not open 24, did not want to transfer me to whoever I worked with and wanted to transfer me to his voicemail. Diagnosing a car is done by a machine and should not last more than a day.Customer service sucks here so don’t go here unless you are looking for rude and poor customer service.
alan hall
Good people!
Christopher Williams
Norma was very informative and customer service oriented. She answered all my questions and got me a loaner vehicle so I can go home and take a nap since I got off work that morning while my care was getting serviced.
K Le
This place not even worth 1 star…I took my truck (still in warranty) came in for nail on rear tire to be fixed. After over 2 hrs of waiting and looking for answer from service advisor…It finally done and truck ready out. After 12 hrs overnight shift found out my tire way low again….when I check it the nail still there with the yellow mark next to it…so exactly did you performed? NOTHING. DD Nissan is the worst, incompetent, dishonest dealership I ever deal with….I will have to go elsewhere for service even it’s inconvenient. DD used to be good, but last 6 years ya just didn’t make it…get back the good people. We bought our 2017 truck and 2O18 car in Burleson…even those Arlington only few miles from our home.
Michael Wayne Walker
The service from my service rep was exceptional. She was careful to listen and made sure everything was correct. When a mistake occurred she corrected it before I had to ask. Very nice work!
Sandra Martinez
William is always professional and pleasant to work with. He always makes sure we have our requests and preferences met. We have been dealing with him for many years and will continue to contact him whenever we are in the market for a new vehicle.
Emmanuel George
It was friendly and welcoming.
AS Powell
John Jones provides very little communication with my services. I dropped my car off around 8:30am. I knew there was a lot of work to be done on my car, but by 4pm, I had not been contact about anything. So I call and was told my car was almost done. John call me 10 minutes before the facility closed to let me know my car was ready. I work overnight and my family was unexpectedly down a car because of the lack of communication. If I had know that my car wouldn’t have been ready on the day I had it services, I would have made changes to accommodate that. I usually have good service here, but I was really upset with the way he handled things.
Lisa Echart
Had great service! Everyone was super friendly and the service was completed quickly! Only thing that would have made it better would have been a complimentary car wash!
Melissa Stevenson
First time getting my car serviced at Don Davis Nissan. I decided to use them because Grubbs Nissan service usually takes a ridiculous amount of time and it is hard to get an appointment. I found that Don Davis was just as bad even with a 07:00 am appointment I did not leave the facility till 10:00 am. After the first hour they should have let me go home or tell me it would be a couple of more hours. The waiting area was too cold. I saw other people with jackets so they already knew it was cold. I am guessing I should have stayed a Grubbs even though it is out of my area. After all of that Don Davis did not wash my car like Grubbs would have. I am very disappointed.
robert clark
Had to haggle with a worker over a company check
chance wiggins
Sat in the waiting room for 3 hours for them to tell me they dont have the part to fix my truck. Also tried charging me 250 for said part without telling me there’s a $175 option.
Erica Dominguez
They were very welcoming and offered any sort of assistance while I was waiting. The staff was very nice.
adrian mendoza
Extremely happy with the service I received
jazman
Mr. Buddy Melvin was absolutely excellent! Everything was done in a timely and professional manner. He made sure to take care of every single need I had and was so very kind.
Sean Slavin
On vacation and called to see if they could help me with lights on my truck. Made an appointment and was excited about it. After driving an hour out of the way, they told me I would have to drop it off and maybe they could get to it tomorrow?! Waste of time and bummed about their definition of an appointment. Plenty of people ready to sell me another one 🤣
Tina Garcia
I made an online service appt., was done with prior appt earlier and called to see if I could come in earlier than my appt. I was told that it was fine to come in, they still treatment my visit as an appt and gave me priority service.
Adrian Obregon
Mike Bello really changed our minds on using your service department ever again. Before this experience we were reluctant to return. But he did not pressure us into what felt like a sales pitch. Instead he took the time to explain things and offer solutions. He walked me through everything that could be required instead of making It sound like things we “had” to do and making us feel bad about it. That was our experience every other time. You need more reps like him and your service department will feel friendly. Mike made me feel as a valued customer, something that has been lacking after the purchase of our vehicles.
Bee
Don Davis Nissan is pretty good. I was there just to purchase parts though, I didn’t buy a car from them. I would recommended to purchase parts from them, but not all parts from them. Some parts that you need, they wouldn’t sell you separately, you have to buy the whole thing which I think it’s not right and it’s not cheap either. I had to buy that part online for the part that I needed for the job and the part that I ordered online also an OEM that they sold separately and not the whole thing.
N Irwin
Did not think they were giving me a good deal. They were not. Went elsewhere to purchase a Titan.
Yvette King
Was charged for something that was not done… Had to bring vehicle back to be added to my battery… Mauricio Aquino customer service is lacking…
Amanda Haskin
While my vehicle was getting repaired for warranty part issues. The truck received hail damage. Don Davis is holding no responsibility for the damage due to an act of god however, that’s why any business carries insurance. Unwilling to rectify the situation and not even being told until we get a call that our vehicle was ready is just poor customer service. I would never recommend this place to anyone. At the end of the day they are not willing to even fix the damage. If the car was being worked on it should have been in the garage.
Kash Weary
I went to receive an oil change from Don Davis and I received the same service I always receive, which is very communicative and great customer service. There is always a pleasant experience when I visit.
Deirdre’ Jackson
Everytime I come here, I’m here for 2 hours at least and that’s with an appointment. I was just here last month for my oil change and for the to look the car over. I’m here again this month because I discovered my headlight was out. So I made an appointment to get this taken care of. Over 2 freaking hours later, I’m waiting for them to say yes it’s a headlight. I bought the car and renew the maintenance coverage plan here twice even though I found out later that the plan is just for this Nissan not any Nissan dealer. **Note: If you don’t have an open appointment slot, stop over booking your clients. #@$%^^%#@@@$
Charles Pinkney III
Considering the current dynamics I appreciate you all being open to service my car. Norma was very helpful, pleasant and, kept me well informed
Trina Jefferson
Nice job,done in less than a hour, everyone was practicing being safe wearing masks.
Elois Callahan
I was able to get in and seen upon arrival at the service department. They was polite and concern about what was going on with the vehicle, they got right on checking the problem.
John Engel
I always use Don Davis for my service needs. They do an extremely well job. I love getting my oil changes there because they always do a great job cleaning up the motor area. I will simply put always choose Don Davis.
Lori Cowns
Carlos was so patient with me and helped me with getting info on my car warranties And explaining everything to me with such care and knowledge. I waited for my car to be done and he always kept me informed.
Lois Obiyo
I came in for routine service, I had it done and my car washed to a sparkling finish. I thought I bought a brand new car
Kelli Tatum
My salesman Marvin was AWESOME. He was very knowledgeable, humble, nice, funny, helpful & professional. Needless to say I drove out the parking lot with a 2019 Nissan. Keep up the good work and continue to be great at customer satisfaction. I would recommend Don Davis Nissan anytime.
Tanya Sabando
I am very grateful for Omar in service, assisting me! He is the best thing this dealership has going! After another person basically said that that was just my luck, as they cannot guarantee which car will have problems! This gentleman was the best thing that has happened at Don Davis, that includes the day i purchased my car. My sales man was gone a week later when i returned with an issue. that should say a lot. Omar in Service has made me feel the best about an experience there. Omar was amazing!
Jerry Sharp
have to make return to trip to have radio repair
Pierre Topeze
I’ve never even purchased a vehicle here but can already tell that indifference is the Don Davis business model. These people sold my work wife a car with enough open recalls to make Fiat seem like a reliable brand. Unfortunately her vehicle was totaled due to a negligent driver but when it came time for Don Davis to refund what was left on the warranty that was purchased it seems their 2nd business model is simply called Houdini. There’s no reason it should take in excess of seven days and multiple voicemails to return a call. Sales people are always nice and convincing but to get an accurate feel for a dealership see how they treat you after you purchase a vehicle.
Lily Kamngoen Hayes
rami elhamad in the service department has the best customer service and care for his clients. got me in and out within the time frame promised and took care of everything i needed quickly! he is incredibly efficient in dealing with the rush times when it gets busy and knows how to keep it rolling!
Angie G Fuentes
Did a great job. I like the cleanliness and everyone is friendly.
Tink Fletcher
I thought I was gone be there forever Mr. George had everything ready to go…Everyone was nice and professional I love Don Davis of Arlington and I would return and recommend this place of business to everyone
Cynthia Mitchell
Very disappointed in service advisor. We always use Carlos and had an appointment with Carlos and Norma M took over and never informed Carlos we were there. She was very abrasive and pushy. Went to go back and pick up car. We asked to speak to Carlos and none of others advisors would inform Carlos we were there. Extremely rude. No customer service!!
April Jackson
Norma was very pleasant, very helpful and very nice.. the other advisers was nice to me as well while norma was finishing up with a client when I got there.
Tam Iam
Mike Bello assisted me when I brought my mom’s car in. When it was time for my service I made sure he was my service associate. I appreciate great customer service. Let Mike know to keep up the great work.
Nate
Had a good experience here buying a vehicle. Went in expecting the typical dealer game, but price was what we talked about, trade in took a bit of haggling but was good, and finance terms were good with no pressure for add-ons. Everyone was friendly and helpful. I would visit them again.
Milton Toran
Great staff! Derrick Baney’s the best!
Kadesha Marshall
My most recent experience I went to get an oil change. I got a ride in the courtesy van because I did not want to wait at the dealership. The driver Fabian was exceptionally nice and very friendly. He dropped me off and picked me up in a timely manner. I was really pleased with his customer service. Give him a bonus!
Joetta Little
Maybe vacuumed my car (LOL) but other than that nothing. Now I have to give a BIG shout out to Jimmy. He is the true meaning of customer service. From the first phone call to the time I drove away…………..HE IS AWESOME!!!!!! Such a gentleman and truly had my best interest at heart. He deserves a merit raise, bonus, or something. Do not let him get away. He is good for your business.
lawrence smith
“Buying a car is usually a stressful experience and always am suspicious of the various sales “”tactics”” of the dealers. In this case we can only say it was the most professional, transparent experience we have ever had buying a car. We both were very impressed and extremely satisfied. We highly recommend this dealership.”
william robinson
The jury is still out on them they are pretty slow I’m keeping my fingers crossed.
S Raspberry
I had a great experience. Mr Melvin was friendly, knowledgeable, and very helpful. I do appreciate the service and it was fast.
Dettaree Carney
Great service experience! I was having trouble with my transmission at 52000 miles. My engine light came on so I brought it to Don Davis Nissan. Luis checked my Rogue in right away; my family and I were given a ride back home. The next day Luis called to say our Rogue needed a new transmission. Thank God it was covered under the manufacturer’s warranty. We went back to Don Davis to pick up a loaner car free of charge, since our car would not be ready for a couple of days. The entire process was simple and satisfying. The problem my car had was the main focus and addressed properly. I was not given a long list of other problems, nor was I pressured to fix them like most dealership service departments. The employees were professional and pleasant. I would definitely recommend Don Davis Nissan’s excellent service department!
Christine M
I live in Grapevine, TX and had been to that dealership at least 3 times in the last few years to look at new and used cars. I never had a good experience there. I found the car I was looking for at Don Davis. I contacted the sales manager and explained my bad experiences and told him what I was looking for. Everything turned out exactly as I wanted it to. The manager, the sales person and finance person were all easy to deal with and very accomodating.
Damien Sanders
Received excellent customer service. Everything was fast and efficient thank you don davis
Kathy Geeslin
Gabby Romero is always helpful in explaining,what the car realy needs to keep good maintenance on the car Always excellent customer service every time I bring in my Murano rather an oil change or a car part replaced , she made sure I was provided a loaner car , because of the Murano had to stay a couple of days. Don Davis Service dept takes care of the customer as well as the car.
Angela Garcia
Finance Diggs pushy and msrp price included the stuff on VEHICLE but he and sale guy over CHARGED by recharging for stuff already charged on msrp. Yall are wrong for doing that, but I pray for yall!was told by sales guy he would put tunnel cover but he lied..
Tajudeen Garuba
Courteous staff, good service and nice waiting rooms
arp22tx
Found the car online, contacted the dealership & in less than an hour had a response back! Everyone I spoke with at Don Davis Nissan was so friendly & helpful! Made the experience so much easier & quicker! I bought the car the same day because they were so professional and friendly! I drove two hours to get to the dealership & when I got there they made not only me feel welcomed, but my family that came with me so welcome as well! Jacques & Alex were beyond awesome!!! Top notch customer service!!!!
Andrea Cruzbaez
I bought my car from this establishment 2 years ago and have been getting serviced from them ever since. Had no problems until my first time using a coupon for them. The service department is very sneaky. Claims discounts are taking away …
Aj Santos
Service department was absolutely great. Buddy Melvin was excellent in getting my car fixed and dealing with the rental company. I have zero complaints of the whole process. Buddy had excellent communication and made sure I knew what was going on everything step on the way.
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