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Fred Haas Toyota Country in Houston, TX

Overall Rating 4.9 out of 5
58 Reviews   Write a Review
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Toyota Dealer

22435 TX-249, Houston, TX 77070, United States
fredhaastoyotacountry.com
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+12813574000

Company description

Fred Haas Toyota Country: New & Used Car Dealer in Houston, TX

Welcome to our full-service car dealership in Houston, Texas with new and used Toyota auto sales, financing and maintenance.

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All reviews:

Trinh Lily Nguyen
Wow! What a service, had our fair share with dealerships but this was hands down the best customer service we have ever received! Alan Tran was extremely patient and knowledgeable, 10/10 would recommend to everybody that we know. We did not once felt rushed on making our decisions, everything was explained thoroughly and carefully. We left the dealership with a new car and all concerns addressed. If you need a car, please visit Fred Haas Toyota and ask for Alan Tran, you will receive the best hospitality and professionalism!
Jack
While looking for a car I kept in contact with multiple different dealerships and, after my purchase, I can confidently say Fred Haas Toyota Country exhibited exceptional customer service from start to finish. Eric Coleman was the salesmen who helped me with my purchase. He made the whole process painless and very fair. He listened to what I had to say and went above and beyond to ensure the car I wanted was routed to their lot the day after my deposit processed. Eric is truly a professional and I will absolutely be referring him to friends and family in the future. Kirk in Financing was also a fantastic character. Kirk helped make the whole financing process streamlined and simple with a few great laughs in between. No headaches, no nonsense, just quality customer service. Doing business with Fred Haas Toyota Country was overall a pleasant experience.
D. Dennis Majeski
My Wife and I have had our Toyota and 4Runner for close to 18 years. In all those years the only service location has been Fred Haas Toyota Country. We have ALWAYS received the best advice and service from our dedicated adviser, Jan Martin and the service department at Toyota Country. The fact is that we could not be driving these vehicles for close to TWO DECADES without the outstanding service from Fred Haas Toyota Country, especially from Jan Martin. We trust her and Toyota Country completely. Kudos to Jan and the whole service team at Toyota Country.
nhu huynh
I just wanted to say that I had a beyond 5 stars service from Jesse Hartman. Jesse was amazing and super nice. Every time I got my car serviced, he pays close attention to detail. He did great job and great services as always. I never get disappointed after got my car done with him. Thank you Jesse for being so efficient and professional. Continue what you do best!
Maria Flores
Thanks Brad and Joseph, I had a wonderful experience. They were Quick and easy and gave me a good deal on my brand new Sienna. If anyone is interested in getting a New vehicle. I advise going to these two, they are awesome, and nice
Kayla M
I’m at the service center and literally no one wants to help. We walked in looking for an oil change and was greeted by no one. We stood looking around for someone to notice us and nothing. We walked up to a guy looking like he wasn’t busy and asked if he could help us. Me was a mechanic so he couldn’t do much with us but pointed us to a rude lady name Jan Martin. She didn’t say “how can I help you” or anything. Didn’t even bother to look up to say hello. Just directly pointed us to Francisco (who had someone in front of him, working with them) Service reps like Jan are major customer repellents. I think the company should look further into that lady’s feedback on other people because my experience was so unwelcoming I was a bit intimidated. On the contrary, Francisco was a big help! And after speaking with the supervisor Michael, I feel much better leaving my car. Francisco and Michael and the service mechanic team gets a 5 star review but unfortunately, one bad apple can spoil the bunch.
Shannon Shedd
Had an excellent experience with Randy Griffin in selling my old Camry this past week. Really seamless, easy experience and received a great offer for the vehicle. I love Toyota vehicles – I will definitely be coming by this dealership again when it’s time to buy another car. Highly recommend talking to Randy!
Tanya Paul
The service team at Fred Haas Toyota Country takes great care servicing my vehicle. Starting with my fantastic advisor Matt McCurdy! Matt is very pleasant. He listens attentively and explains the services performed. I also trust his recommendations which is why I’ve had my car serviced here since I brought it several years ago. Thank you Matt and to the entire team!
Jaclyn Franks
We initially did not have a good experience but the general manager and the owner were amazing. They went above and beyond to resolve our issue within 24 hours. They were very kind and courteous. It is clear that customer service and customer retention are very important to them. We will go back to them for our purchases in the future.
Larry Spence
I had used the Service Dept. 2 weeks prior for needed general maintenance. The check engine light came on the dash with other emergency symbols . Took my car in the next morning without an appointment and spoke with Jan Martin who had assisted me earlier. She called me later and said it was the water pump. I had my car back the next day. Great service department!!!!
pam littler
Scott Lyche was the best salesman I ever had! He took the time and effort to make sure I was satisfied with all the details. He literally hooked me up with all the electronics and details of the auto. He even unloaded my trade in and traded out my plates even the windshield stickers I needed to exchange. He did not even judge me for being a bit indecisive on the selected models . Bottom line, he deserves great recognition for his over and above attention to details👏🏼
Brian Tran
My 1st new Toyota Tundra was purchased here at Fred Haas Toyota Country was the best experience at any car dealership, I had many experiences purchasing a new vehicle and this one tops it all. This would not make my number one experience without the help of Kevin Gradwohl. Kevin understood what I wanted in a truck with his extensive knowledge of Toyota’s product line. Kevin deserves 6 stars for his professionalism.
Angie Sherrell
Just took my 2014 Tundra in for service. Jan Martin was outstanding. They kept me notified of the progress and options for fixing my truck. A very seamless and painless process. I highly recommend Fred Haas Toyota Country and Jan for any service on your Toyota.
Jay Snyder
Fast Service! Came in for a full workup, oil change, tire rotation, etc. and usually i set up for a half day of waiting with a tablet and book but after speaking with Jesse Hartman, my new forever service rep, they whisked away my truck and I got it back before I could finish the lunch I brought. Even got a complimentary wash on the outside. Definitely going back
Maria Gallegos
Kevin Gradwohl has been our finance and our sales person for years. He has earned our respect in the car business. Not only is he a great sales person but is committed to customer satisfaction. He listens , he is very knowledgeable and treats you like family. Kevin isn’t just a regular finance/ sales person he is a leader. He goes out of his way to make your purchase worth it. Kevin , thank you for always making us feel welcomed and appreciated!
Raenitra Mackingtee
The folks here are nothing but professional and went above and beyond to make sure that I drove away in a dependable affordable car that I loved. Mr. Bob your staff is exceptional and exceeded my expectations. I was able to trade in my Jeep that was still new but giving issues…! Now I can get to California safely and continue doing what I love and what so obviously you all love to do, serving. I am truly grateful to each and everyone. Your friend in the US NAVY!
Z G
Well worth the drive for a great deal from anywhere in Houston and surrounding areas. Communicated via text and email for a Certified Toyota Corolla with low mileage. Truly honest dealership. Kept their word on drive out price unlike other dealerships we dealt with. They even installed new tires and replaced the cracked windshield. Purchase was speedy, from arrival to drive out only took about an hour and a half. Jodie and Blanca, thank you for taking care of us. Our son was pleased with his blue Corolla. We will definitely purchase our next Toyota from Fred Haas!
Suzy Parker
We have been going to Fred has Toyota for over 20 years, and thanks to Jan Martin, our wonderful service representative, we will not be going anywhere else! Jan is the most professional, efficient and knowledgeable employees of Fred Haas Toyota. There is not a question she cannot answer, and she will go out of her way to make sure we understand exactly what needs to be done. She calls Us to keep us updated and most of the time she knows exactly what needs to be done without even needing to have the car looked at! She is so compassionate and kind and has helped us through many hard times regarding my son and his car! She goes out of her way to make sure that everything is done thoroughly and completely right. Fred Haas is very lucky to have Jan on their team. We love her!!
Seth Evans
We have used Shawn Kelly now twice to purchase our new cars. He makes the process extremely easy and painless. He listened to us during our first purchase and so he able to show us camrys that would fit into that style we liked. I will use him again in the future for our car purchases and will definitely be recommending him to everyone I know!
Gregory Ferrone
Service representative Jan Martin is great. Professional, efficient and effective. Work done is always top quality. Not the cheapest, but you get what you pay for, especially where Toyota repair experience and Toyota parts are recommended / required.
Desarae Vela
Thanks to Fransisco Zapata I had a excellent experience on receiving help with my car. I’m amazed on the generous customer service I experienced with you all there. We definitely need more people like Mr. Zapata employed with Toyota! Thank you again.
Colby Franks
Completely honest review: It started a little rough and we walked. BUT, the crew at Fred Haas went beyond anything we would have expected to make up for the issue. The overwhelming desire, from the top down, to make it right and to earn our business back was something I have not experienced before. Long story short, we made the purchase, they even delivered it to our front door to keep us from having to make the trek back up there. Thank you to everyone involved for your commitment to excellence.
BrandyMc
We are repeat customers, and just recently took my 19 y/o son here to make his first adult purchase. We had a great experience. Our sales rep was Steve Nance and he treated us with such kindness and understanding! He wasn’t pushy and did everything he could to get my son into the truck he wanted. We left very happy and will be taking our future business to Fred Haas and Steve!
Jonathan Diehl
Love my new car!!! I’ve been buying from this location since 2004 and this go around Eric Coleman was my salesperson. Out of all the other (5) times I purchased/leased from here Eric was by far the most knowledgeable and thorough. GO SEE ERIC!! Also, when it came time to do the dreaded financing Jimmy was perfect. He was very straightforward and quick with the paperwork which was excellent. Really pleased with how he got my deal done and DEFINITELY asking for him next time too. Thanks Jimmy C.
Kaylyn Merricks
This is the 2nd vehicle we have bought from this dealership. Steve Nance is the best salesman ever; never pressure from him & he is willing to work to get the best deal for you. The finance team is fast & easy to work with as well. You won’t want to deal with any other dealership after buying from Toyota Country!
vladimir kamyshin
Listed my truck for sale, got a phone call from Randy, he made me a good offer. I came in and they bought my truck on the spot, for the same price that we agreed on. The whole process took 15 minutes. Very easy and super professional! Will definitely do business with them again.
Cynthia Matheson
From the first greeting at arrival until I drove off the lot, our experience was fantastic. Stellar service from all departments (sales, finance, detailing) but a special shout to our sales guy Steve who was so helpful and patient. Highly recommend this dealership. Shop local & support these hardworking folks! We will definitely be back next time we are shopping for another vehicle.
Pam
We have purchased several cars now from Fred Haas and each has been a positive experience and one of the main reasons is because of Jan in the Service Department. You can purchase a car any where but service after the sale is what is most important. We have been taken care of by Jan in the Service Department for over 10 years now and she has been extremely honest in telling us what work we could wait on having done and what we definitely should not wait on. Her commitment, honesty, and willingness to always make us feel like we came first, has been one of the main reasons for our continued purchases from Fred Haas. We purchased a new 2020 Highlander April 1st and Jan has made sure even our routine services have been smooth and hassle free.
Faith P
Service writer Jan Martin is exceptional. Knowledgeable, detail oriented, follows thru, you feel like her number one customer. Dealership looks clean, many areas to sit and while the wait seemed long confident job done right.
Rodrick Smith
Jan was very nice and kind, kept me updated while my vehicle was getting service. I really appreciate people like her. You’re the best Jan.
Jorge Higueros
Kevin Gradwohl has been one of our best sales person for years, he will accommodate you on the best car or truck option for you and your family. He was very helpful and he knew exactly what I was looking for, not just that but financing was very easy and he goes to the point to make sure you leave with the best rate and monthly payments. Thank you Kevin!.
Megan Bernal
My experience has been phenomenal at this dealership all thanks to Francisco Zapata. He has been exceptionally helpful and very professional! I highly recommend asking for Francisco for any of your car needs!
Whoisthis
I had a awesome experience today with Mr. Alan Tran and Mr. Timothy Garner, as well as Dave the manager! Everyone was very professional and helpful to me today and I would recommend to anyone. If I could give more stars I would .. thanks again guys
Karl warren
Shawn Kelly was great to work with. His communication was on point even prior to me arriving, and answered all of my questions along the way. He had a no pressure approach which may me feel very comfortable….definitely recommend you go and see him if you’re in the market!
Carissa Wolfe
We had a truly AMAZING experience at Fred Haas Toyota in Tomball! The entire experience from the start, to the awesome surprise presentation of a beautiful, brand new Corolla SE for our daughter was beyond perfect! We cannot thank Steve Nance enough for everything! We extend our sincere thanks to everyone that helped us on this extra special purchase at Fred Haas! She absolutely LOVES her new car, and so do we! We highly recommend working with Steve, as he has simply gone above and beyond in working with our family! We look forward to future vehicle purchases here! This was by far THE BEST experience to come out of 2020, so thank you again for everything!
Janice Van Derbur
I always get the best service here, and am grateful for the care of Patrick Bonin…I’m older now with knee issues and a cane, so walking distances is a problem. He kept me apprised of any issues with my car as the work was being done After service, Patrick moved my car to the door so I could get in easier. I appreciate the extra care
Melanie Cruz
I went there to test drive a car and I was helped with Vince! He was the best ever. I usually don’t like to go to car dealership but he made it so comfortable. I completely trust him! Make sure you work with him, he’s the best.
Leslie Barnings-Joyce
Everyone was attentive, listened to our needs, made logical suggestions and were very informative about the vehicle we are interested in. Especially Jan Martin. She has helped me take care of my Toyota Sequoia for years. She is knowledgeable, professional and cares about me and my vehicle… Most of all she and everyone there are genuine.
Alexander Tran
I had the best car buying experience at Fred Haas Toyota, especially dealing with Kevin Gradwohl (our Sales guy). Kevin was terrific at explaining all the details and features to our new car and made us feel at ease with the financing options. My wife and I had shopped at several Toyota dealerships across town before finally deciding on buying from Fred Haas bc of the outstanding service we received. I highly recommend Fred Haas Toyota and applaud them for employing good and honest salespeople such as Kevin.
David Rumsey
Jan Miller the serve writer kept me up to speed with all that was going on and my cars maintenance was completed according to her time estimate. She did a great job. There was a small dent on the right rear panel but I didn’t take any pictures of my car when I dropped it off so I don’t have proof of when the dent was made
Joe Esparza
Randy was really helpful in helping me sell my car to Fred Haas Toyota. He quoted me a price by email and honored that price in person. The process was also really quick. I think I was there no more than 30 minutes. I highly recommend Randy.
Calvin Chew
My wife and I just purchased a 2021 Avalon Hybrid Limited from Toyota Country. Our sales representatives Eric Coleman & Scott Lyche were excellent. They were very professional and knowledgeable. They carefully went through what we wanted without any pressure. They took the effort to find the exact car in another dealership’s inventory. Both Eric & Scott walked us through the operations of our car. They were extremely patient as we are slow studies in learning the numerous high tech options. Would buy from them again.
DANK MEMES
Purchased my Toyota Sienna Limited Edition at Fred Haas yesterday and very pleased with all of them. The staff is very easy to deal with and professional, you won’t find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade.
Rustam Aghayev
Alan was very helpful! Will definitely come back for another car! Great service and fair prices!
Lucia Velez
Today I went to Fred Haas Toyota Country for a maintenance on my car. After receiving a phone call from Jose Rivera offering to trade my vehicle for a new one, I said that I was not interested. He came to meet me at the lobby while the car was at the shop; he offered to do anything to get me in a new car with no money down. He persuaded me with his politeness, kindness and professionalism and after several offers he put me in a new car. Jose introduced me to Efrain Castillo who took me to a drive test and explained everything I needed to know regarding the operation of the new car. I fully recommend Jose and Efrain for your future car purchase needs. Thanks Jose and Efrain for a superb service!!! Also, I would like to take the opportunity to thank Kirk King for his kindness and professionalism as well as the very pleasant chat during the finance procedure.
Beatris Bernal
Francisco Zapata has provided exceptional service to our family for many years. He is well experienced and very professional when it comes attending his clients! As a family, we know we can count on him!
Jason Tocabens
If you are in the market for a new car, Fred Haas Toyota Country needs to be your first stop. First class staff who are super helpful and want to put you in a car you love. Ask for Blanca Nieves, she was so friendly and helpful. Helped me get in and out of the dealership in what normally would be a long process. I walked in and told her what I wanted, walked out with an awesome 2015 Camry and traded my old Camry in which I had previously also gotten from Fred Haas, multiple family members of mine have been here also and walked out with Cars. Thank you so much for all the great help and I don’t see myself going anywhere else!
SABRINA MCCLURE
Eric has been my salesman in the past and will always be my salesman in the future. He is and honest person and I really enjoy buying from him. Top notch person
Estephanie Medina
Customer service was outstanding! Everyone was very helpful! Miguel Nino and Nick Rogers spent almost two days trying to work a good deal on my 2019 Camry. Very pleased and happy with my purchase. Everyone truly worked together to make this a good fit for me. Would definitely be coming again in the future and recommending people to come to this dealership!
Bill Munsch
We have purchased 4 great vehicles from Fred Haas Toyota Country the last 28 months. Steve Nance has been wonderful to work with. He has helped our two daughters with their first vehicle purchases. Always patient and explaining the ins and outs of the cars. Never high-pressure or up-selling and always carefully asking for our input. Thanks Steve!
Rachel Meyers
Isaac at Fred Haas was awesome! Wonderful service working with me. Much appreciated Isaac. Thanks again. Please go see him. He will take care of you and get you into a good vehicle.
Teresa DuBose
Just completed another successful service with Fred Haas Toyota Country. They were fabulous as always. Jan, in the service department, took great care of me. I highly recommend them!
Raquel Matamoros
I called early Saturday morning, and someone answered our call right away! I was surprised, kudos to the early birds that get there early. Made an appointment. Our file was given to Steve, he was so Johnny on the spot, he was patient and honest, made us feel comfortable. Thank you, for a wonderful experience and don’t forget me; I’m coming back to buy another truck.
Dina Roane
Everyone at the dealership was professional and so easy to work with! We looked online and found what we were looking for and submitted a request for pricing. Sean Murphy responded immediately with an amazing price on a 2021 4Runner. One of the easiest and best experiences we have ever had purchasing a vehicle!
Brooke Cooley
Steve Nance has helped me buy two trucks and I was extremely happy with both purchases! Steve takes TONS of time to take care of his customer and show you every option! He has never pressured me to buy anything and makes sure I get the perfect vehicle for my needs! Last week he walked me through and we test drove three different trucks that I wanted to look at. He told me everything about all those vehicles and helped me compare pros and cons for each option. After some thought I decided that I needed something with 4WD (which the truck I liked didn’t have) and a week later he called me about a truck they received that weekend that he thought was perfect for me! I drove it that day and bought it the next! The truck is GORGEOUS, suitable for my work, a great price, and is so much fun to drive! I have never met another salesman like Steve. He brings so much passion and care to his work. I will never go anywhere else to buy a vehicle! Toyota has my business for life!
Albert Acosta
The Fred Haas team, including Jan Martin, does a fantastic job. It’s the reason I keep going back to Fred Haas for maintenance and repairs. I feel I am treated fairly there. Thank you so much! P.S If you need work done on your Toyota, make an Appointment with Jan Martin. She is an excellent service advisor and will treat you fairly.
michael cervantes
Where to find the best and safest vehicle on the market, look no further than Fred Haas Toyota Country. Walked in not looking to trade or buy another vehicle. However when it comes down to my safety and driving many hours and miles a day I decided to trust Toyota I have done with my Tacoma 98. When I left the lot in my new vehicle I realized I was in safe hands and wasn’t going to be disappointed. Now for the nice part and the experience with the crew and staff at the dealership, if There’s one thing they know is customer service and how to give the best to the best. Mrs.Missy this is for you and only you, adopted mom ❤️ and you made me feel so happy with my purchase. I’ve never been happier with a vehicle, there’s something about your customer service that’s amazing and I hope others do go see you for their next purchase. I can guarantee when you leave Fred Haas Toyota you’ll be happy.
Cinara Alvarenga
I do all regular check ups on my Toyota at dealership because of its reliable, professional, trustworthy service, and mainly because of its excellence in customer service. Specifically, I follow JESSE HARTMAN wherever location he is working at, for over 8 years, because he is efficient, kind, honest, straight to the point and I know my car is always in great hands with him. I love having someone to refer to when I need Toyota service for my car.
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