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Freedom Country Chrysler RAM Jeep Dodge Fiat in Killeen, TX

Overall Rating 4.5 out of 5
262 Reviews   Write a Review
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3602 E Central Texas Expy, Killeen, TX 76543, United States
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All reviews:

Betty Calixtro
We came from Georgetown to take a look at a Chevy Traverse. Did not think we would leave that day with the SUV!! We’ve been asked about close to 10,000 down at other dealers in Austin, with our credit being ok. We thought the same would happen here. Little did I know that with 1,500 down we went home that night with a 2018 Chevy Traverse!!! Jordan did a great job, and was very patient with us, he did not see us as a sale, but respected us. Thank you for helping us JORDAN!!! Highly recommend Jordan 👏🏼
mark matous
I cannot express how much I love and appreciate this dealership!!! I cannot thank the entire staff for their amazing work taking care of us and our family. They not only worked hard for us, they even gave up their evenings away from their families because we work late. Michael Young is the most professional, caring, and respectful salesman we have ever dealt with. He not only was prompt with updates, he made sure that we were happy during the entire buying process and made it easy. The trade in appraisals were fair and spot on as well. Hats off to everyone there that helped make my wife’s truck purchase an amazing experience. We have bought several vehicles from this dealership and I also had the pleasure to work for them previously. They have a great thing going on and I will for sure buy from them again in the future. I recommend this place to everyone!
Arroz Hab
Great Service! I finally stopped by there Monday to shop for a 2020 Ram 2500 after talking to Miss Jennifer Whiteley for a while and she set me up with Mr Nick Schroeder who I highly reccommend anyone looking for nothing less than professional, Honest Straight Forward service. Mr Nick went above and beyond for me. He worked tirelessly for 4 straight days to make sure I got what I wanted, and even after the purchase, he went out of his way and continued to help me out to get the much needed accesories, for my truck. Special thanks to Miss Jennifer Whiteley for not given up on me and for being such of wonderful and caring Lady and to Mr Nick Scroeder For all you did and continue to do for me.
Colleen Early
I couldn’t be happier with the entire process of my daughter buying her first car. Jade Smith was absolutely amazing! He went above and beyond for us, and made the whole experience wonderful. From driving us back and forth between the two lots, to spending the whole day with us to make sure my daughter found something she loved within her budget! He is extremely personable, honest, gave us realistic facts, and we all shared a lot of laughs throughout the day. Also, we came back to have the gas pump cover put on, and he met us at the dealership on his day off to go and have that done for us. What a top notch employee! Go in and ask for Jade because I can assure you that he will take great care of you!
Matt Seiber
Update: I was contacted by the dealer the day after I got my truck serviced. After reviewing their video footage and confirming that the damage did occur while the truck was there, they offered to fix it. So I took the truck in, and their courtesy shuttle gave me a ride to and from work to pick it back up. The truck looked as though nothing had happened, so I am completely satisfied. While I wish it hadn’t happened to begin with, I cannot imagine a better outcome. I am impressed with the promptness of the call I received, so they obviously pay attention to reviews. Original post: So, I thought I’d give this place a try since it’s so close to base. Went in for an oil change and tire rotation. I have no complaints about the maintenance except the damage done to my drivers side door. I’m typically a reasonable person that would say that it was probably there beforehand, and I’ve just now noticed it. However, the damage is right next to the driver’s side door handle so when you walk up to the truck, as long as it is in sunlight it is plain to see. The service garage at the dealer is covered/shaded. Obviously I can’t prove it, but I called the service department anyway to let them know that it happened. But a PSA to anyone bringing their vehicle in for service there- there is a tech in the back somewhere not being careful, and he damaged my truck today. His name is not on my invoice (says “House Tech”).
clifford housley
Bought a pre-owned 2019 challenger. Dom was very helpful in helping me find a vehicle, not pushy at all and let me drive multiple vehicles from the store opening until closing. Car had a small issue the day after I bought it, but I didn’t purchase the extra warranty. The store still ensured the car was fixed properly. Shuttled me where I needed to go and even drove my car to me once finished after shuttle hours
Karen Vettese
Juan was awesome with helping me with everything. He went out of his way to provide me with the assistance needed at any given time. Juan kept me updated on my Jeep service as to when parts would arrive and the expected time of completion. Juan was always on top of getting things accomplished for me. He followed through with what he said he would do and then more.
Femme Traveler
AWESOME service staff and cleanliness. On a Saturday only waited about 20 minutes for a walk in oil change. Valerie in service was professional but more importantly, she was very personable. The cleaning lady went out of her way to make sure there was a show on TV that we liked, and was also very personable. As we sat there and she was cleaning the snack bar area, she was being very thorough. The ladies bathroom was sparkling clean. It was a short but very positive experience. I encourage you to give them a visit.
Cornelius Clark
Went to this dealership on Tuesday Feb 02, 2021 with the intentions of trading my 2015 GMC Denali for a 2021 RAM Limited. Arrived and looked at one of the trucks in front of the dealership and then walked inside because there was a White Limited Edition one on the showroom floor. Checked out the entire truck inside and out for about 10-15 minutes and never received a hello, how can we help you, someone will be with you in a moment or anything. That was definitely a sign, so we decided to leave. I see a lot of 4-5 star reviews and this may have been an isolated incident but for my first visit it was definitely not a good one.
Keith Dunn
We just purchased a Ram from Freedom Country. Found the the truck online and dealt with Josh Harris over the phone. He was extremely helpful and knowledgeable. We were able to set a purchase price before arriving at the dealership. We had been to other dealers in Austin and San Marcos who weren’t responsive. Very pleased with Freedom Country and highly recommend Josh Harris.
Sunny Tai
As a repeating customer buying 3 vehicles from them over 4 years I would say it definitely was my best experience with car dealers. Freedom Dodge always gave me the best price for my trade-in, and they surely know how to make sure their repeating customer is happy. Nick was awesome, he made sure I was well taken care of. I can definitely see myself going back for further upgrades!
Travis Shumate
Great customer service in the service department. Friendly, Fast, and Professional. Highly recommend this dealership to anyone. Sales team is awesome as well. You want a great deal on a new or used vehicle or need service done for the one you own now. This is the dealership for you.
mayra ruiz
I’m highly disappointed in the service department! I’ve had the displeasure of dealing with them for 2 vehicles now and each time it’s been nothing but a headache! So the first time was with my 2015 Patriot, In august I took it in and had the throttle body replaced which was about $600. Then in October I started to have the same issues again so I took it back and I waited in the shop for over 2 hours to have the service advisor tell me that nothing is wrong with it, that maybe I’m pressing on the gas and brake at the same time causing those lights to come on. So after a week of the same lights happening I took it back to a different service advisor which he determined it was a PCM issue that would be another $600 or so to fix, so I took it to another mechanic shop. The other place told me that the Throttle body was bad and needs replacement so at that point I brought it back to Jeep service since they had replaced it recently. So they “Fixed” it but about a week later it was still having the same issues so I brought it back to them and they kept it for a few days and they “fixed” it again saying it was loose wires. Then, a few days after the same thing happened. At that point I had spent so much money on repairs, rentals and I was honestly frustrated with them so once my car was “fixed” for the last time I decided to shop around the lot and Megan helped me choose the 2021 Jeep Compass ( Megan was great by the way, I have no complaints against her). Now, after my experience with them I was hesitant on buying from them but I love the Jeep Brand so I decided to give them another chance. Big Mistake! Because, after having it for a few weeks, I noticed rust spots on the silver trim of the vehicle and on the front grill. When I went to pick up my plates, I showed that to Megan and she told me that the service department would be able to take care of that. So I went and showed them and told them that I need a loaner vehicle during the repair since I can’t be without a vehicle because of my job since they couldn’t do it when I’m off on Saturday. They had me call them to see when they would have one available and I was told to send pictures of the areas affected by the rust and that they would let me know what they could do. A week later and I still hadn’t hear from them so I called the service advisor and he said that they don’t have any available and they won’t have any available soon because they’re is 7 people ahead of me needing vehicles for repairs and they’re higher priority. Normally I would be understanding and have no problem waiting but since I’ve already had to go through so much with them with my previous vehicle I have no patience with them. So I call Megan and she said she would talk to the manager and see what he can do. A few minutes later I get a text from the advisor asking if I can wait for a loaner or I can bring it in on Saturday. So we shall see what happens on Saturday. But why did I have to go complain to somebody else to get a solution? Why was my previous vehicle not a priority when it was having issues prior? I understand that the rust issue is not a big deal but it is to me because I just purchased a brand new vehicle so that I wouldn’t have to be dealing with car issues and yet I continue to have issues with the service department. Therefore, this is unacceptable and I hope you all take the time to read this and avoid going to this service department and avoid getting a car here because it is not worth it and I will no longer spend any of my hard earned money here.
Joan Ruffins
My overall experience was okay but there were some issues. I shopped online for my new jeep and was contacted by a sales representative I was informed that I needed to bring my trade in to get an accurate estimate. I was told the process would take about 15 minutes. I showed up at 1 p.m. and was given an amount for my trade about 30 minutes later. I was given the keys to a vehicle that I did not request. I informed my sales person I would complete my shopping online. I left the dealership at 2:30 p.m and I returned at 6:45 p.m. to complete the purchase of my new vehicle. When I arrived, the vehicle would not start due to the battery. We tried another vehicle, same battery issue and the service department was closed. I insisted I was returning to work in the morning and wanted my new vehicle before I leave. Finally, I informed the manager to use another vehicle because all was needed was a change in the VIN. I test drove the third vehicle. It took less than 20 minutes to sing the contract. Issues 1. I wanted the entire purchase to take place online but I had to go to the dealership twice. 2. I was given the key to a vehicle that I did not request. I was shopping and inquired about one vehicle. When I showed up at the dealership they could not locate my completed application for about 30 minutes. 3. The vehicle I initially chose only had six miles but it would not start so I received one with 19 miles. 4. The additional warranty that I was being sold for 84 months was ridiculous, and extra $50 per month.
Jean B
From the moment we were greeted by the friendly staff to our awesome salesman man Josh and our loan assistant Quience. We are truly happy with our new Ram truck. Josh was so patient with our whole buying experience. Everyone always asked if we needed anything, like water or a cold drink. Thank you Josh and all of you. I also noticed how everyone practiced safe distance and mask wearing. Thanks!
Will Frame
“My wife and I have gone to Freedom Jeep (now Freedom Country) almost 12 years, and have been serviced by Mr. Mike Young for multiple vehicle purchases. He has become a family member in my home, and has gone above and beyond the typical duties of a “”salesman”” to ensure that we are well taken care of. Every time I go in for anything, even just a “”hello”” Mike stops and greets me, and asks if I need ANYTHING. Mike has never made me feel like a customer, but rather a member of a community, and if I’m not to forward a Freedom Country Family member. For as long as Mike is working at Freedom, I will forever bring my business, and the business of friends to its doors. *edit I forgot to mention that without the financing process and dedication from Ayona James that when ever I come up to see Mike that her and him will ensure that I have the right financing, and vehicle combination that fits my budget. Out of all the finance managers that I have dealt with over the years she is by far the hardest working, and the most dedicated to finding you the right deal for your investment.”
Lauren was great help in the process of buying our new truck. She was able to answer questions and provide continued communication with us on the process of our purchase. Even when I had to have warranty work done she was there to assist in having a loaner vehicle ready and just gave the first class service. Thank you Lauren for your professionalism and the rest of the Freedom team.
Maria Marie
Dominique Smith was a tremendous pleasure to work with!! He was courteous and professional from our very first interaction through the completion of the sale. He was highly responsive when I contacted him and supportive without being aggressive. Thanks so much for everything Dom!!
Derk Hiny
Service department is terrible. Juan is extremely rude. Take your vehicle elsewhere. If you are looking for a Jeep that a price can’t be beat go to Nyle Maxwell jeep dodge in Austin. Don’t believe me? Go look up prices on their website. These guys in Killeen can’t compete and once the sale is complete they could care less about you, your recalls, or any issue with your jeep/dodge vehicle. Come here if you want to pay well over what you would there.
Katarina Karpoff
I purchased a used Jeep Cherokee today and it was the easiest buying experience I have ever had. Josh Harris was quick to find the vehicle I was interested in and handled all questions and concerns in a professional manner. From the moment I walked in, being greeted with a smile, to signing my documents with Quince, was smooth and easy. I highly recommend these two for an overall amazing buying experience.
Kieran Martin
I had a great experience with Yaya and Chad at Freedom Country Dodge! They were extremely gracious and helped me get the perfect vehicle for my family. I highly recommend them if you’re looking for a new vehicle, their customer service is top notch!
Jessica Davidson
Val was exceptional! She was my service advisor and helped me get an oil change for my car care plan that no other surrounding car maintenance place would help me. She went above and beyond and I will be coming here for my future oil changes from now on. All staff was fast and friendly.
Ryan Anderson
Bianka did an amazing job helping us purchase our 2020 Jeep Wrangler Unlimited Sport. She was not pushy and listened to everything we were looking for. Keep up the good work!
Markeisha Easley
Great experience! Hands down the smoothest car buying process ever. Michael Young provides exceptional customer service and gets right down to business. The entire staff was a pleasure. Thank you Freedom Country!
Juan Marulanda
It was too easy. Nick (my salesman) was already waiting for me outside and knew exactly what vehicle I was interested in. He was pretty knowledgeable on everything the vehicles has to offer, plus the paperwork inside was easy too. I knew the price on the window sticker and the one on truecar and they honored the price. Overall, it was a really good experience and they worked with me to get it done.
greg stdennis
Had a fantastic experience here. Gio, our salesperson, was attentive, with zero pressure. He answered all our questions and, worked with us to get a price point we wanted. One hundred percent professional, and equally so a gentlemen. We could not have asked for a better individual to have looking out for us. Would definitely purchase from him and Freedom Jeep, again.
Stevie Harris
Mimi was the absolute best sales rep i have ever had the pleasure to work with. She was extremely patient and NOT pushy. Most sales reps try to push you to the most expensive car in the lot, but not her. I truly enjoyed my experience and will recommend her to everyone I know. Thank you Mimi Dugan
J Bell
Brought my car in on a suggested repair and after the mechanics looked over it they ultimately found it to be inaccurate. They found the actual problem and fixed 3 recalls. FREEDOM COUNTRY will have my business from now on.
Maddie Suhling
I had an absolutely WONDERFUL experience working with Victoria. It was by far the absolute best car buying experience I’ve ever had! She was incredibly knowledgeable and helpful, and I would most definitely recommend asking for her! She went above and beyond to make us feel confident in our choice and we love our new car! We plan to come back and buy from her again in the future.
Raymond Panneton
Branden Buchmeier was my sales associate when I purchased a Ram last week. From helping to find the right vehicle for our needs, to ensuring the vehicle was ready for delivery, Branden went above-and-beyond to make sure the process was smooth from start to finish. Additionally, Branden was easy to reach throughout the process, which was great for my schedule. I highly recommend not only Freedom Country, but also Branden!
Ed Jervis
Schedule an appointment just to be told that scheduling appointments means nothing. Still walk-ins only. This review has nothing to do with their service. I’m sure it’s fine just their scheduling needs some work.
Sonja McDonnell
I never thought car buying could be so easy! We love our new car and loved working with Lauren! Lauren went above and beyond to make sure everything went smoothly and we were getting the right car for us! She even delivered the car right to our doorstep. She was genuine, trustworthy, and followed through with everything we needed. Great experience! Thank you Lauren!
Michael Johnson
We had a great experience there buying our Ram 2500. Branden Buchmeier was very helpful and knowledgeable about all the products.
scott hesterly
Awful experience here, got quotes from all other dealers nearby, georgetown was 8000 less and I was told to go back to georgetown and buy the car there. So I did thanks for the advice hahaha, seriously take the 40 minute drive I stead of getting ripped off for convenience
Adam Nadeau
Had an amazing experience with Lauren. She got us every rebate possible seriously closing the negative equity on our trade in. We got more than we thought on our trade in. One of the smoothest car buying experiences ever and we are excited for our new car. Definitely would recommend buying from them and go see her for buying a new car.
Cheyenne Jones
I had the best car purchasing experience with Lauren! She was super sweet and was able to answer all of my questions. I highly recommend buying from Freedom Country and talking with Lauren. The process was easy and I am loving my new car! Thank you Lauren!
Brian Buffin
Called ahead and spoke to Eric in the Jeep service. Told him I wanted to make an appointment to service my wife’s Jeep. He told me he could get us in today and there is no wait. He even went as far as to tell me I could go to with location. I drove 30 minutes to get there just to be told it’s a 2.5 hour wait. Be cautious when dealing with Eric .
Amber B
I was in for service and I forgot to mention to the mechanic that the air was low in my tires. I figured no big deal, the mechanic will notice the screen and loud dinging indicating the air was low and take care of it for me. But as I drove off I noticed they didn’t fill the tires. Yes, I should have mentioned. I didn’t think of it until I was getting into the vehicle. Small courtesies and attention to detail would have been 5 star quality for me. When I take my Hyundai in for service they vacuum it, top all my fluids off, fill my tires and clean my windows.
Gina Robinson
I went there to get a car and within two days of me having it the AC goes out, then within a month the transmission starts slipping. Didn’t even get my real plates before I got into a wreck because of the transmission going out, will NEVER buy from here again. Paying on a car I don’t even have now because they thought of me as a paycheck and not as a human being, they sell vehicles that are not safe. Be careful buying from them!!
Tury Garza
The good: Customer service from the sales and parts department. Service department offered a loaner vehicle after repairs exceeded their projected maintenance time. The bad: High prices from the parts department, check engine light coming on after driving less than 1 mile after repairs were completed, the service department failing to see and/or smell the leaking coolant coming out of my radiator after I told them about it, the service department not calling to offer updated timelines or status updates for my vehicle. The ugly: Juan, the face of their service department, accusing me of trying to haggle a free engine replacement out of him because I was (calmly) asking for clarity on their mechanical diagnosis after another shop had a different diagnosis. That vehicle transports my family of 7 and instead of explaining something to a paying customer Juan allowed himself to become frustrated and brought my integrity into question. I will never come back here and never recommend this servicing department due to his lack of professionalism. Although, he was nice over the phone. Last words: I traded my dodge for a Kia.
Kiyana Chavis
My husband and I went in looking for a Hotshot ready vehicle. Branden approached us and helped us the whole way! He compared vehicle specs and gave us great knowledge in regards to the vehicle we were interested in. He let us test drive the vehicle and got us a great deal. Thanks to Branden we are happy and ready for the road! I highly recommend.
Monica Vira
OMG!!!! I Love My Jeep 🥰🤗 Ask for Nathan!!!!! Nathan is Awesome!!!!! 100% recommend my first car my dream car. I have gotten denied in other dealerships they where always trying to steer me to other cars. So I came in thinking it was probably going to be the same 🙁 BuT Nathan gave me Exactly what I wanted a great deal. Friendly and even stayed late for us we came when it was about to be closing time. He is awesome!!!! Ask for Nathan!!!!!
Tuff 2015
OUTSTANDING salesman, finance and manager!!! I’ve purchased many new trucks in my life but this by far was the fastest purchase EVER!!! From start to Finnish!!! Jeff Gabe my salesman to Mike and the finance lady they put all the pieces of the puzzle together. I went in there on Wednesday after work and test-drove 2 Jeeps and settled on one the 2020 Sting-gray Rubicon on Thursday and Friday after work that Jeep was delivered!!! AWESOME performance by the Freedom Country Team!!! ✅👍
Chris Jordan
Amazing service. This was the smoothest vehicle purchase I’ve ever had. Branden and Quince were both professional and patient during the process. You usually encounter sharks just trying to make a sale but I told Branden what I wanted in a vehicle and he delivered. I definitely recommend Freedom!!!!!
Kirt Hearne
I have purchased five trucks here. Always get excellent service and a great price. If they don’t have what you are looking for, they will find it.
Sandy Meloon
My daughter had a blow out in front of this dealership, I came up to help her change the tire but am in a wheelchair and was having a hard time getting the jack in the right place, 2 gentleman noticed we had been out there quite a while in the heat and came out to see if they could help. Not only did they send out a very nice Tech by the name of Chris to come change the tire, they also brought us cold bottles of water. I did not catch their names but wanted to say Thank you very much to all three of them for helping us out. Neither my daughter or I have a Jeep but they still took time out to help complete strangers and it is greatly appreciated!!
Kataya G
“We had a quick and easy approval process and experience with purchasing our new car from Jeremy “”That Guy.”” As a wife who has zero interest in cars (besides them getting us to where we need to go) I appreciated the fact that when we got there the car was already in queue for us to test drive and the paperwork was ready for us to sign. It took us longer to drive to the dealership than the whole process of buying the car. Thanks Jeremy!”
Robyn Ammons
Our sales person, Rose, was the best ever. They worked with us. We were treated like family. If you need a good deal go see Rose at Freedom Country.
Joshua Haynes
In September I took my 2012 Chrysler town and country in to get serviced because it was making a strange notice and giving me a 300 and 306 code after moving here from Georgia. They charged me a 150 fee to do a diagnostic. So after i looked codes up. I read it was possible a spark plug or ignition coil in cylinder 6 or something else. So I said that should be easy to fix or possible know what the problem is. Two hours later they call me and said my van was ready and I was like that was fast. When I got up there they said my van was about to throw a rod and I need to get a new vehicle or a new 8000 dollar engine. That’s my two best options. I could finance the engine through them. Keep in mind that a 2012 crysler town and country isnt worth 8000 dollars. Then they gave me a receipt that said what was done and I asked what all was done to it because i couldnt believe they said they just listened to the vehicle on the receipt and the service tech said he knew it was about to throw a rod after sitting in vehicle and turn on van. Didn’t even look under hood. Everyone was so nice to try to get me in a new car but I decided not to. After getting a new car from someplace else a few months later I decided to stop being lazy and fix it myself. After changing the spark plug and ignition coil everything worked fine. This was a terrible experience and a lost of a 150 for somebody to sit in my van and get out and assume they knew what the problem is. Even a doctor or computer technician follow steps to verify that’s what going on. Not just try to cut corners.
Kenny Porter
Great place to go for your vehicle and excellent customer service my experience with the freedom team was awesome
Spencer Barnes
Hey I worked with Lauren Ward at Freedom Country. She sold me a 2020 ram very nice basic model truck. I highly recommend her! Great for active duty!
Heidi Ang
Jeremy “that guy” provided a seamless Jeep buying service! The Jeep I bought was perfect and completely spotless when I came back to pick it up. Super friendly service and follow-up contact! Five star service, I highly recommend Jeremy and the dealership!
Sharon Baber
I dropped my car off around 10am for an oil change, tire rotation and an A/C check. I received one call from the service department around 3pm, but that was it. I tried calling the service department around 6:34pm. But no one answered the phone. I called 6 times after that and no one answered. I was NEVER told that the had to keep my car overnight. I was left without information and without transportation.
Terry Davis
Good place to get a car but shoot I ain’t got a car but like to get a car a truck from there I got a problem with that but I don’t know it’s good
Dorothy Wood
Best customer service, I would recommend this place for all your car needs.
Jahmal Bonds
Josh and quince made my car buying experience super easy and quick. Josh was extremely helpful and got me into the exact truck I wanted.
Tyler Priest
Chris Graham was my salesman, he worked extremely hard to assist me even though my situation was difficult. He is not your typical car salesman that is going to screw you over, he had great customer service, and was an all around great guy. I would give him more than 5 stars if I could…by far the best car buying experience that I have had yet. Thank you Chris!
beth latta
Ike and Quince were absolutely fantastic. They listened to me and found exactly what I wanted, were super patient with me and stayed late to get my deal done. They are wonderful!!
Curtis Hoffman
Great service and communication. Branden B went above and beyond. I had to go out of town, but Branden worked with me and kept me updated. I was able to secure a deal and pickup the car when I got back. When I picked it up the car, the process was super easy and it took less than an hour to get all the paperwork done. I will go back next time I’m in the market for a new vehicle.
Zenobia Swett
Cody was awesome! He also listened to what I wanted! Quick too! Your service department is the worse in customer service I’ve dealt with. Just wanted to note that my 5 start rating is only for sales. Thanks
Chris Graham
Val is awesome. Always friendly and smiling, and does whatever she can to make sure you are in and out as quickly as possible. The service department is always on their game, making sure you are very well taken care of. Dropped off my truck for it’s first oil change, and it was done quicker than I had expected.
Jason Leidig
LaRon did a great job of trying to find the perfect vehicle for me.
Michael Lesley
The salesman I talk to for a test drive was very nice and understanding. He talked to me like I was a person, not his paycheck. But the service department definitely does not have enough room for how many cars come in. It took 2 hours to do a oil change… I will never get my car serviced here again.
Jeeney Ennis
Had a fantastic experience buying my vehicle from Freedom Country. Lauren is great to work with. It was a one-stop shop for all of my questions and made truck buying a worry-free experience. Highly recommend going to Lauren if you’re in the market for a new vehicle.
Nancy Grass
I just had a nightmare of an experience at all American Chevy, and let me tell you Chris graham and Jeremy Ryan are your go to people. Not only did I end up with an amazing 2019 Ram, they even helped me get set up for a bed liner and grill guard for my new one. My family and I couldn’t be happier with their help and patience and just their quality of care to get us taken care of!! Would recommend them to anyone! Thank you guys for turning a nightmare into a better dream!
mike penn
Wife went to drop off car for appointment sat. Said it’ll be ready and waiting for pickup after hours on Saturday. Come back on sun to pick it up, they never called to say it was finished or that it wouldn’t be finished. Car is inside bay. I work tomorrow and wife now doesn’t have a car to get her to work tomorrow and no information was given. Also tried to say car is out of warranty saying computer said purchase date was wrong. Guess we will see if they make up for it Update The service folks made contact on Monday and kept us updated and came to pick me up once her car was complete. Bad start but great finish. Way to go dodge.
Ray l
Always great people with personalities here. Always in and out. Appreciated
Pablo Ricardo Jaramillo
Thank you Lauren Ward for all the help getting us our new 2019 Fiat. Your customer service was excellent and very professional, but most importantly you worked hard with your finance manager to get us the best possible price. I am enjoying the Fiat very much and hope to keep it for many years to come. Thank you again! Pablo
Shelsea Marrero
Mimi Dugan was very helpful and assisted with us every step of the way. And dealing with me is not easy and she did it with ease and a smile.
sheila young
Michael Young is a consummate professional who is extremely knowledgeable regarding his products and provides a superior customer service experience!!
Shonda Santini Foote
Lauren helped me out so much. She streamlined the process since I was short on time. She was very professional and made me feel welcome.
Lynnetta West
Jeremy Ryan was awesome!!!! He was knowledgeable and very attentive. Outstanding experience…
abi keeter
Omg! What a great experience. I walked in just to look at cars because I was so unsure about what I wanted, and I was immediately greeted by Lance! He was so helpful and spent so much time trying to find something I liked (I’m picky). He made a stressful situation so much fun! I wasn’t ready to make a decision on what car I wanted yet, but I will definitely go back to Freedom Country when I am ready to buy!
Chris Garcia
Hello guys nd girls I had a amazing experience here at freedom country the the atmosphere was beautiful everyone was real polite very helpful I have purchased three cars before in the past but Freedom country was better in every aspect I would like to say thank you to one special person who made our Dream truck come true Lauren you gave us a wonderful experience great personality and dedication I was sold before I even test drove the truck we will definitely be back
Deneatria Moenga
Horrible sales service walked in with a check trying to buy a truck and the sales person Tony Perez was rude and on his phone the whole time DO NOT RECOMMEND going in to buy a car here .
Nick Belanger
Worked with nick Schroeder when my wife’s car took a plunge. Really bad credit, really bad situation. Not only did he get us back in a mid size suv, he worked everything to stay in the payment range we needed. Super awsome salesman and place, couldn’t of asked for more.
nathaniel jolley
If you don’t know “ That Guy” you truly are missing out on your buying experience. Jeremy is a straight shot and will get to the point and make sure you are happy. I have bought four vehicles and this fourth time around taking with “ That Guy” and looking for a new truck he made it feel more like a friendship and not a paycheck.
Gwen Henning
The service was great and everyone was super nice. Josh Harris got me a great deal.
Ange Ag
I bought my very first car at this dealership. Cody was an amazing sales associate. When my fiancé and I browsed for my dream car, Cody was very knowledgeable, patient and friendly. He helped me find a 2017 Jeep Renegade at a very good price! Cody’s managers: Ayona & Shawn are very professional and provided excellent service. I continue to get my scheduled services done here without a problem. Tim, one of the Service Advisors, is awesome! He checked in with me very often and was there for any of my needs during my wait here. Overall, the staff and services are great! The facility is very clean. I would recommend this place for sure! (:
alyssa thomas
I purchased a Dodge Charger today and Lance is amazing!!! Best car salesmen I’ve ever met ! He was very helpful and nice. If you’re looking for someone to trust here ask for Lance you won’t be disappointed.
Too Much For TV
Always effective and efficient work even though today (Saturday) as a first come, first served basis.
John Kimball
I purchased my Jeep through Bianca. She was polite, genuine, and real! Awesome experience!!
Isaac Hinojosa
My wife and I want to freedom country to look at 2020 Durango. The customer service we received was amazing. Our sales rep was Lauren Ward and she is by far the best sales rep we’ve worked with in Killeen. She made sure all our questions were answered honestly and got us into the vehicle we wanted within our price range and with all the features we wanted. When we are ready for another vehicle, we’re going back to Freedom Country and look forward to working with Lauren again.
Eliza Iriz
Mimi Dugan, She patiently help me with my decisions on buying a car I was insecure in which one to buy but she kept on helping with a smile and I tried many cars b4 deciding I thought she might’ve got annoyed with us but no she really like to help she’s a people person she would really help anyone that need help with any vehicle. I recommend her A+ service
Limp Eggplant
Hi I was totally nervous about buying my first car but I meet a car dealer named Clifford and literally helped me from the car I wanted, to the paperwork and made my car buying experience as less stressful as possible
Devin Lagoa
Can’t describe how happy I am with my new car. Lauren was amazing helping me with the purchase!!!
Sheronda Johnson
I have purchased several vehicles from Freedom Jeep and Michael Young always know exactly what I want. The entire staff is always very friendly.
Shaun Lush
My transmission and computer program was recalled for my Fiat. I called and they made everything super easy for me, worked around my work schedule, drove me to my work while my car was being worked on and even dropped my car off at my work for me! The mechanics/employees that work here are awesome.
Julia Robinson
Michael Young is an Awesome Salesman and he assisted me a d ny Husband on our New Jeep Cherokee 🚙 😍!..We truly ❤ thank him and Freedom Dodge 😀!!
tina robert’s
i was very impressed with the well mannered employees freedom country has. ayona was very kind and helpful for me. when i first got there i was helped immediately! big shout out to cody bankz for helping me find what i would love the most ! mr. ford was also very nice and helpful towards me. i will continue doing business with them. great staff 😆
holly Fryman
Went in just to look at the 2020 Dodge Laramie trucks and that’s when I met Chris Graham. Chris made me feel welcomed and comfortable with no pressure. I actually came in twice before I bought my new truck. Chris made the process smooth and fun. Chris made sure everything he promised came through even the add-on’s and payments which was everything I wanted. Thanks Chris Graham I will definitely recommend you to all friend’s and family. You’re awesome!
Marcos Grove
Asked blonde about hybrid car she said no and walked away very rude wont get my business I’m getting a new car from Automax Ford
Patricia DeBord
We were traveling and they fit us in at the last minute so we could get some routine maintenance done. They did a great job and if we were in the area again we would certainly go there again.
Remo Mayo
Lance was a great salesman. I was looking for a great deal and I found one with my new Mitsubishi Outlander. Great guy, great price, and great vehicle.
Kurt Ornowski
Lauren was top notch she helped me find the exact car i wanted and was patient with me through all my indecisiveness of which car was for me. I would highly recommend working with Lauren to buy your next car.
Lisa Darden
Nick was great! Thank you for going that extra mile and being so knowledgeable throughout our purchase! Looks and runs brand new!
Malina Flores
What a shame to even have to give them a single star. NEVER again will I shop Dodge Country. Floor Manager did My husband & I super dirty. We agreed on a price, signed the paper, salesman took it to Floor Manager in Finance. He hit our credit then comes outside where were waiting to tell us there was a big mistake in the price we signed on like lots of difference. And then used the excuse that the salesman is young & made a mistake. Mistake should’ve been addressed before he hit our credit. When we refused he then hit our credit 3 more times they’ve called & text me multiple times since that day. Must be desperate to make a sale. Wish they would lose my number. Would never recommend them to anyone.
Daniel Sweeney
The gentleman in the service department stayed on t he phone with me and helped me while I was on a junkyard to make sure I got the proper alternator for my vehicle, he ran Vin numbers to make sure the part was correct as my vehicle had several options depending on when it was manufactured and engine size etc. Nobody else anywhere would have went that extra mile when I wasn’t spending money at their business. Thanks a bunch Freedom for being awesome.
Takia Humphrey
BRANDON BUCHMEIER!! is an extraordinary car salesman. Today was my first time buying a car and she was able to get me into a car today, A CAR THAT I WANTED! he knew exactly how to work with me and im absolutely satisfied.
John Gilbert
Very happy, worked with us to find a car that fit our daughters budget. We have always bought from here for the last 12 years
jawanza Nichols
I would like to first start off by saying thank you Jennifer C you did a great job helping me get into my 2019 charger. Very happy with the staff and service that I got here at Dodge country. Thank you again Jennifer keep up the great work who is seen people your way every chance I get. WALTER N
Nari A
“As a first responder during this COVID-19 crisis whose husband has been a teacher for the last 14 years, we cannot believe the level of disrespect and embarrassment we experienced dealing with an inconsiderate, rude and unprofessional manager/financial manager who had the audacity to tell us to take our business somewhere else when it was brought to his attention that we were aware that he was undervaluing our trade in vehicle by 3000 dollars because another dealership offered us 3000 dollars more for our vehicle. Even when we pointed out to the manager that he was being rude by telling us to go somewhere else he dismissed us and stood up to walk away. We explained to him again that he was being rude and that we would have to address this in a review, and as he walked away from us he continued his rude and inappropriate behavior and said “”go ahead”” which demonstrates an individual, in a leadership position, as a manager who has no regard for the customer. To be clear we weren’t asking them to give us anything outside of the value of what our car was worth. Again how can someone mistreat you for knowing your value. I could never imagine conducting myself in this manner with my patients or their families, nor could my husband treat his colleagues, students or their parents in such a poor manner. In addition, not being told we had an option between rebates vs. low APR financing would have cost us an additional 9,000 dollars if I didn’t bring it up to their attention that I saw it advertised. How can a company do that knowing we are in a recession? We were told to go miles away to conduct business when we were trying to keep business in our hometown. Instead of making an investment in the individuals in the area, we were made to feel uncomfortable to even buy a vehicle in our area. The disrespect I felt as an individual who has been putting her life on the front line every day for the past 3 months to help our community is beyond hurtful and so discouraging. We were looking forward to purchasing this vehicle and would have been driving it everywhere within a 1-45 mile radius , so the exposure the vehicle would have gotten would have been good for their business because we would have promoted their company. In regards to safety, these individuals have our personal information, they know where we live and our phone numbers, it’s beyond uncomfortable knowing that. I would never recommend this place to anyone.”
This was probably the most pleasant car buying experience we’ve ever had. Right from the start, Miles set the tone for the entire Dodge Country Team….everyone was welcoming, informative, cheerful, and even though we were close to closing time not one of them made us feel rushed. Hands down, would definitely recommend buying your next car from these guys! Thanks again everyone!
Abraham Soria
World class service. Bianca was a subject matter expert when it came to all Jeep vehicles.
Chad Stephens
Mike, Scott and the service department were fantastic. They kept me informed and updated. Great customer service. Thanks
Anthony Hampton
Specifically asked them not to send my credit information off to numerous banks and they did it anyway
Jason R
Do not use their service department. If they break something, they won’t tell until you find it later and it’s a 50-50 shot having them fix it. I drove my car for a regular oil change service after coming home from orders and after it was done, they bent the steering pin and could not drive the car off the lot. Had to to get it towed to Ashton car repair to fix it. They do not have a qualified srt mechanic at shop.
Jocelyn Oliva
Highly recommend Mimi! Got me a 2020 charger with 3 miles for the same price as a 2017 with thousands of miles on it
Mike Bryan
I had an outstanding experience with my recent purchase of a pre-owned vehicle here. The internet representative Lauren was super helpful and got me started with the process. At the store, my salesman Chris Graham was very knowledgeable and friendly and made me feel comfortable the entire time. The deal was so smooth and they were able to get me everything I was looking for in terms of price, payment, etc. My finance guy (forgot his name) was also very nice & helpful through the paperwork process. Even staff members who weren’t working directly with me were being friendly and congratulating me when I finished my deal. This was truly one of the best car buying experiences I’ve ever had. Thank you to the entire Dodge Country staff for your courtesy and professionalism!
Dwight Allen
I was extremely happy with recent visit to Dodge Country and the sale representative, Chris Graham, he was extremely professional, friendly, and helpful in assisting with my Ram 1500 purchase. He introduced me to all service departments and the staff so I would know who to contact for service or accessories. Very Professional Highly Recommended
I was told by the car salesman Miles my 2017 Hyundai sonata sport 26,000 would only cost the sticker price 17,995 + tax & tag fees. They wanted me to put 3k down. I said I would wait but he said I could put $2,500 down pay the other $500 later. When I sign my paper work they input I gave them 3k down but put the price of the car was $18,405 ($500 More). Which was fine b/c now I wouldn’t owe them but owe that $500 to the finance company in the long run. April they still took the $500 from my debit card. They sent my bank 1 paper with scratch out makings of the amount and date saying on March 14 I pre-approve them to take it on April 1 (which my bank stated the mark out looks unprofessional for them to be a major car dealership with no intitals.) Another paper they sent state on 4/1 I authorize it over the phone (ALL LIES). On top of all that we’ve had the car since March 14 and have been told by 2 different brake companies the brakes & rotors need replacing. Today 1 tire leaking air took it to discount tires, they said they can’t plug the tire b/c the tires are 6yrs old and at a 4 depth. So a 2017( 4yr old car) 26,00 with 6yrs old tires, brakes and rotors need replace all in 3 months plus the additional $500. I have called and text Miles several with my concern since April and all he say I’ll check into it and call you back (he never has). It is to much going on in the world for a Major company like this to be openly robbing hard working people. Now I have to get a lawyer involved and BBB. I have been patient enough.
T Kingston
Allways an awesome experience and the best customer support I’ve ever had.
Kimberly En
They helped us get to a Dodge Durango and gave us $5k over what kbb said! Thank you so much! This was in December but I appreciate it.
Carol Van Scoten
The people who work here are the nicest, most helpful staff. Pete Leal, in service, was beyond helpful, courteous, and patient with me. Another gentleman who worked there saw me struggling to hold my 14 month old and her huge car seat. He carried the car seat to the cashier for me, waited until I was finished, then walked with me to my car and put the car seat in the vehicle for me. I was only there for a recall, and I’m not a previous customer, But, I will be going there for my next vehicle. The staff there was truly amazing.
Aspire Greatness
My recent visit to Dodge Country was very welcoming. Derrick Brown was very helpful and understanding when it came to getting something you wanted the way you wanted it. I recommend anyone going in there to talk to him. He’ll definitely get you want and he’ll take his time with you while you make your decision.
Justyn B
Cecelia (Cece) was excellent. I have been to four different dealers in efforts to get a very specific truck, I wanted the 2020 1500 Limited, black appearance package, ram boxes, multifunction tail gate, everything, fully loaded. Nobody had one on the lot anywhere local when I started looking, did this stop the Dodge Country team? Nope. After pulling teeth with other dealers trying to get the deal I wanted for my trade in. I waltz into Dodge Country, hand Cece the keys and got an appraisal in less than 30minutes, and it was $2500 higher than any of the competition offered. Then Cece locates the truck I want and has it delivered the very next day! I could rabble on and on about how great my experience was and continues to be, but why sit here read all that mess, go experience it for yourself. Ask for Cecelia if you want a no pressure, friendly, professional, and just all around pleasant purchasing experience.
Sally Johnson
Love my Jeep! Wouldn’t buy from anyone else, this was the best experience ever.
Myron Fulford
I gave them 2 stars because if you call Mr Moody then you’re issue will more than likely be resolved. Anyway, I have had three bad experiences with Dodge/Freedom Country. The first one I let go, the second they gave me a free Sirusxm trial, but yesterday I had a 900am appointment to replace my master window control, a recall, and ask them to look at my remote start. Service never called me or answered the phone. I had to call Mr Moody to get them to tell me after 24 hours that it was going to take 3 to 5 days to get the part and the price. No apology or try to make it right so I’m done.
Tyon C
By far the best dealership in town, everyone on the staff is knowledgeable and passionate about their positions. The whole process was super easy when it was time to sign papers all I had to do was sign a couple of documents and then drive away. I had planned on waiting to purchase two vehicles around February. However, Stephen Russell, the sales manager explained the benefits of getting the vehicle now. Gio was super professional and was helpful. The finance manager Ayona James surprised me by including the Tax, Title, and license into the price without me having to ask. I will be returning in a couple of weeks to purchase a Grand Cherokee. I would recommend anyone on the staff to do business with Mike, Chris, Gio, or Jerry and you will not be let done I can promise you that.
Michael Gowens
Victoria did a great job getting us a great job and and deal. We are very appreciative of her assistance and sincerity. The entire team at Dodge Country in Killeen were top notch! 5 stars!!!!
Outstanding personalized service before, during, and after the purchase of our car. The staff was responsive to our specific requests and gave us a very fair price for our car. We had a great car buying experience.
Molly LaNoue
I worked with Chris and bought a used car. He was extremely helpful and easy to work with. The entire process went smoothly there.
Tru Critic
Even though I didn’t purchase a car (yet) I went in and spoke with Chris Graham. He was a great salesman. He did everything to make sure I had good service. They even offered me lunch lol because it was such a long process . But aside of that, great guy! I will be back to get that Dodge Charger. I recommend him!
Annie Salazar
Jeremy “that guy” helped me with my vehicle purchase. I had a great car buying experience for many reasons like efficiency, transparency, and environment. 1) My young toddlers were with me and everyone there were kind and helped with keeping them entertained and distracted. There’s also a little toy/play area inside. 2) This was one of the quickest buys I’ve done, even though it was a really busy day for them (Labor Day weekend & last day of the month). Jeremy communicated clearly where we were in each step. 3) Finance did a great job with explaining what I needed to sign. I didn’t leave feeling confused. 4) They truly don’t have a pushy sales attitude. That is critical in this area. I felt like I got a good deal on my trade and purchase. I highly recommend Dodge Country and definitely Jeremy “that guy.” He’s personable, very knowledgeable, and willing to work with you. Thank you Dodge Country! *edit to add: They are quick to communicate! I sent in a request for more information online and Lauren immediately contacted me. She answered every one of my emails and helped set up an appointment with Jeremy “that guy” at my earliest convenience.
Michael Hubbard
Ike was very nice and helpful he did everything he could to help and was very amazing thank you Ike
Demarkus Dirden
Great trucks but the stuck up sales guys with smerkness that is so horrible that it rattles you to youe core trying to be nice and put up with it. Money does not talk skin does
Leslie Moenga
Horrible sales service ,walked in ready to buy a new truck and the sales representative was not helpful at all I would not go here to buy a truck ,sales representative name was Tony Perez
Ulugbek Davlatov
One of the most friendly and easy going dealerships in killeen. They are absolutely amazing! I traded in my truck and purchased a sedan and after a day I decided I wanted my truck back and they gave me absolutely no hassle and gave my truck right back and refunded me the full amount of my down payment. These guys are super friendly and would highly recommend to any people especially to the military community. As a service member I was respected and treated amazing. They are super nice and dont push anything on you. And thier trade in appraisals are also high. Got my truck appraised at a great value. Love these guys. They also are super professional when they are handling the American flag got to witness it my self. Folded the american flag with great pride!.
Mario Wilkerson
Our experience at Dodge Country was nothing short of phenomenal. Thank you to Chris Graham for ensuring our time there was not only quick, but pleasant. He was very knowledgeable and treated us with professionalism and curiosity. I highly recommend anyone in the market for a new vehicle in the Central Texas to visit here as your first stop.
Harry Vazquez
Extremely Satisfied with this vehicle purchase. Billy Christopher is a true Professional and an asset to your Company. He was knowledgeable and addressed my concerns and issues in a timely manner. This has been the easiest car buying experience I have ever had. Thank You!
Breanna Fisher
Every time i come in I honestly appreciate everything Cecelia has done for me! I couldn’t explain how much of a blessing she really is. She knew humans aren’t perfect and she understands that. And I honestly could cry every time she puts me in a new car, cause I am excited every time! Cecelia is definitely the best person that works there, I refer her to EVERYONE I know! Because I know she would treat all my family right if they was right in front of her . She is the absolute best! Thank you so much Cecelia and thank you dodge country ❤️
Scott Williams
Jennifer Whiteley and Robert Carter and all the associates that assisted with my vehicle purchase were great. This was the simplest process I have ever been through in purchasing a vehicle. Questions were answered quickly and all disclosures were put out in front of me even before I had to ask. If you are in the need for a vehicle, I definitely suggest talking to these two individuals at Freedom Jeep Chrysler in Killeen. I drove 4 hours to handle this purchase there because of them. Thanks again.
Abdulaziz Alshamrani
Very unprofessional. They lack the basic knowledge of running a car dealership business. They do not understand the export tax policies. I called and texted multiple times but no response. Zero respect to customer. It is better to reply even with a negative message than just ignoring. Very unprofessional!
Sheri Slattery
Wow. Real nice way to treat the young military guys buying a used car. My son’s experience: Bought 16k car, no floor mats, no manual, no spare tire. The engine lights are still on showing errors and was told there’s a glitch and they’ll turn off the more he drives?! Called the sales guy several times and keep getting the run around. Told him he can’t go thru Navy Federal for financing so of course his interest rate is higher. It’s just another thing on the list that needs to be addressed. He would have been better off going to a buy here pay here lot.
Nina Stewart
Service center is rude and unprofessional. I called while I was at the light by HEB on Lowe’s Blvd was transferred to the service center was literally less than 5 minutes away. I specifically asked if I needed to schedule an appointment and was told no I then said so I can come in right now? They said yes. I came in sat in my car at the service center they stared and never approached my vehicle so after 5 minutes I got out and walked up to them still no one spoke or addressed me. I looked at all 4 people and said sorry I’ve never been here but I just called and someone told me to come in. They said nope. I said is there a different service center for dodge. They said nope. We close at 5o’clock (it was 5:26 at this point) I said well then why did y’all tell me to come in less than 10 minutes ago they said nope. They need better customer service and better communication skills.
Kevin Bellamy
My car was in for service. I have been bringing my car in to the service department since I brought it new in 2011. Tim and Brandy always great me by my name. A1 customer service!
Leslie Garcia
Chris is an amazing salesman. He was so nice to me during the buying process!! He and the finance coordinator worked a miracle to get me my dream car and I couldn’t be happier!!
Shelly Ruiz
Thanks to Gio, Steve, and the team i was able to get into a brand new car after so many struggles but they were there very helpful personable and overall it was an awesome experience THANK YOU FREEDOM TEAM!!!
Palmolita Goodwin
Bought a Dodge Rebel today from Tyler Brossman. He made us feel like we got true value for our money. Tyler has a friendly positive attitude which goes a long way when providing good customer service. He was able to patiently and creatively meet our needs. He made our interaction feel personal. He payed attention to our wants and needs. He took time to speak with us and his manager and come to terms that we all agreed upon. He went the extra mile and provided great service. I will be recommending him to family and friends. Thank you Tyler for doing a great job. Welcome to Texas and good luck
Arturo Miranda III
Great experience service rep Valarie was very helpful freindly just all out awesome. Thank you Valarie for your help.
Dakota Profitt
Great buying experience. I went to multiple dealerships in Austin and felt a total lack of service even though I had everything pre-approved and cash in hand. I finally drove to Killeen and bought a 2019 Ram through my salesman Ed Baerga. Ed was very efficient and respected my time. He moved me through the process quickly and got me in the truck I wanted ASAP. Thanks Ed and thanks Freedom Country!
Melinda S.
Tim Dahlke did a wonderful job helping us with the purchase of our Dodge Laramie truck yesterday evening!! Tim was the salesman that greeted us the moment we stepped out of our vehicles at the dealership. We didn’t have to search far for some one to help us out!! Tim was kind, friendly, and knowledgeable about the Dodge trucks we were interested in. He helped us to get a good deal on our trade that we had and a great deal on the purchase of our Dodge Laramie! Thanks again to Tim D.!!! Brian Glaser in the finance department was friendly and helpful and he made the financial part of buying the truck quick and easy!! We definitely would buy another vehicle from this dealership!! This dealership has been our Best experience Ever with buying a vehicle! Everyone at the dealership is friendly, kind and welcoming!! Thanks Again!!
Whole lotta Zay
I work here, but buying my car from my own job was the best experience ever👌🏽💯wouldn’t go anywhere else. Ask for Xavier and you’ll be more than satisfied 👍🏽
thomas gosselin
Let me tell you about that guy, Jeremy Ryan…From the moment of introduction to the close of the sale, Professionalism is what I experienced! Jeremy was courteous, attentive, and low pressure. He understood the situation I was in with my trade and he worked to get me the best deal possible. If you’re in the market, I highly recommend Jeremy and the rest of the staff at Dodge Country Killeen.
Sid Blevins
Josh Harris goes above and beyond for his customers. Thanks Josh
Kingston M
very knowledgeable and professional staff.
Tay Jay
Terrible place to do business with…no customer service skills from sales reps whatsoever and the service department is full of disrespectful and irritable techs. You can get a better deal out of town. Look elsewhere!
Max Gomez
I had a great experience purchasing my vehicle! The staff was very helpful from the first email sent to the in-person assistance from Amber! The process was streamlined and to the point of making sure I was taken care of! I love my car and am very glad I chose Dodge Country!!!
Amber W.
Cody Clifford. Ask for him by name. He was AMAZING! Exceptionally professional and patient with me while I indecisively tried several SUV options. In the end, he and the team got me into the car of my dreams at a price range that was under what I was expecting to have to pay! 10/10 would recommend!
Good Citizen
Great place…i got my ram 1500 from them..great customer service… i highly recommend freedom Country
Second time I have purchased a vehicle from these folks and they were awesome both times. Never felt pressured or rushed to make a decision!
Drew Dylewski
Buying used cars long-distance is always a little nerve-wracking. I worked with Renate and Lorenzo and had an outstanding experience with this dealership. Easy to work with, delivered everything exactly as promised, and took care of everything promptly and efficiently. They gave me a ride from the airport and sent me on my way with a smile. Great people, great experience. Thank you.
Reshard Turner
Took my car in to get a headlight replaced. Service rep told me it would cost $498. I took it to another place instead and paid $109. I will give them 2 stars for at least being decent enough to not charge me a service fee.
I took my 2019 ram 2500 for a recall they did a engine calibration and a Transmission valve body they lefted my transmission covered in oil that leaked on my drive way I’m very disappointed. I text photos to the service advisor.. no response
Alan Barto
We have purchased two vehicles from Dodge County and both experiences have been great. Nick S. wowed us with his comprehensive knowledge and professionalism. Even after running him around and us trying to decide between 2 vehicles we never felt pressured or rushed. Both Nick and Brian from finance worked hard to get us to a comfortable price and payment. Go see Nick S. at Dodge Country if you are in need of a new vehicle!
Mark Gregorich
A great experience here at Freedom Jeep. Back in Florida I’m used arranging everything over the phone and text so that when I arrive at the dealer all I need to do is sign and drive. I was actually over in Ft Stockton when my previous car died. Called the dealer there and all they wanted to talk about was getting me to come down and test drive. So I passed on them and got ahold of Victoria in the internet Dept here at Freedom. We worked out the preliminaries and then began working with Rick in sales. With the exception of having a trailer hitch installed, they got all paperwork done and I would have been out of there in less than an hour! Overall a great experience. Thanks to Victoria, Rick, and Ayona in finance!
Jessica Brey
Our salesman, Billy Christopher, was friendly and helpful. We didn’t have to spend all day at the car lot and he got us down to the payment we wanted. Thanks for all of your hard work!
Zolena Brooks
It’s a waste of time I hate points were dropped on my credit. They want to give you what they want you to have. Asking for a large amount down for old cars with high mileage. I don’t know how they are advertising lies.
Heather C
We have purchased 3 vehicles from Dodge Country and each experience keeps better and better! The sales team are friendly and very helpful. Ed B of the sales team helped us with finding the perfect vehicle. Brian G, in the finance department, worked hard to get us the payment and APR we wanted. We appreciate not being hounded or pressured to shop or buy and will continue to come back to Dodge Country for future purchases. We were very welcomed and treated with the highest respect.
Miranda Jones
They are awesome. So I have a CPO Jeep….given a bad experience in Georgetown I was worried about bringing it to another dealer. In Georgetown they told me my Jeep wouldn’t be looked at the day I made an appointment for, that I had to pay the diagnostic fee upfront, and that they couldnt tell me when it would be fixed. I pulled the Jeep and left angry I had paid for the certified pre-owned to be done on my Jeep. Since then I’ve paid for things fixed on the Jeep out of pocket. Swore I’d never take the Jeep to a dealer again. However…..Big Orange sprang an oil leak….my shop in Round Rock couldn’t source the leak. So I took it to the dealer….and I was so upset about the CPO I’d forgotten I even had it. Thank God for it and thank God for this shop. Y’all were amazing and I appreciate you. Thank you for noticing the CPO, for finding the problem, and for fixing the Jeep today. You have restored my faith in dealership shops.
Kevin Grannes
Jeremy was awesome! We were under on our previous vehicle and he ensured we didn’t have to pay the negative equity. He made the experience easy. It was the quickest car sale experience I have had.
Andrew Larsen
I have been coming to Dodge Country for maintenance on my 2015 Ram eco diesel for 4 years. The staff has always been professional, friendly, and very helpful. I would like to especially thank Eric, Valarie, and Brandy for always making my experience a happy and pleasant one.
Philip Adams
Wide selection of vehicles to browse, both new and used. Service Department is friendly, helpful, and responsive, although typically very busy. Could be a good thing?
Shannon Lucas
I went in to buy a new car that I knew I wouldn’t be happy with but because the price was so good I was going to do it anyway after my last car was totaled. But, thanks to Nick’s patience and real concern for my satisfaction, I was able to get the car I would be happy with for even a better price. And then Brian made sure I had the ULTIMATE warranty package that really does cover everything that’s not wear and tear and keep my payments right where I wanted them, under $250 a month for a 2017 that had less than 20,000 miles. Great job Dodge Country! Love the color too!
Jeff Nichols
Ike did a great job. Quick, no-nonsense, good communication. Finance was easy and friendly. Highly recommend Dodge Country for your vehicle needs. I have also always had a positive experience with their service department as well. All around great dealership!
thadd fitchett
Sold a car outright to them. Got a more than fair offer. Chris Masters and Shawn Ford were extremely helpful and kind even though there wasn’t any commission at stake. Highly recommend!
Dale Oakes
Jeremy Ryan from sales and Brian from Finance office did a fantastic job taking care of my needs. Great service all-around from the beginning to the end. As a Military Veteran, I highly recommend Dodge Country for buying your next Car or Truck.
Peggy M
Such a great experience with Dodge Country! They definitely take care of their customers and Nick and was amazing!! Brian had all my paperwork ready to sign and I was out in no time! I love my new Jeep and I will never buy from another dealership! Everything was perfect from start to finish!! I first went there 2 years ago and spoke with Nick, I am so glad he was still there 2 years later!
Susan Bowen
Bought a previously owned RAV4 and dealt with Nick Schroeder. I found the car online and from the time I walked in to pick it up until I left the dealership, it was only 2 hours. Nick was very helpful and he made the experience very pleasant and positive.
Melanie Hoobler
We just bought our second Jeep from Freedom Jeep Chrysler today. Lauren referred us again. Mike was our sales rep and he helped us out so much and making sure we got the actual car we wanted. He was so great and easy to work with, answered all our questions. Steve also worked with us a lot and gave us all the options available. We are so happy with our new Jeep and so thankful for Lauren, Mike and Steven for helping us out so much!
Anthony Hastings
Timing was great didn’t take all day like most other car lots giving people the run around Cecilia was amazing down to earth. She spoke to me not only about my purchase but also about family she was constant and not forcefully was very informative of deals they have and the vehicles. She was polite and took the time to hear me out ,understood exactly what I wanted I would recommend Cecilia at Dodge Country to anyone who is looking for a new or used vehicle Thank you Cecilia ! Hope I spilled your name right lol
Jason Goings
I have bought THREE vehicles so far from Dodge Country. My salesmen, NICK, presents the inventory with confidence and care without the pressure. He cares about me and my family’s needs and has delivered every time I have reached out to him. You won’t get a fairer or more honest atmosphere anywhere else.
Deborah Allen
Bought my new Jeep from here today and so very pleased! Jerry was our sales representative and he was GREAT! Never felt rushed or disappointed! Everyone was so pleasant to work with. We will definitely come back. You have our business from now on! Highly recommended!
Marianne Ryan
Go and ask for Ike! Very friendly and easy to work with. We knew what we were looking for and called ahead. He had the truck waiting for us when we got there with the a/c on. It was the quickest and easiest car purchase we have ever made. Financing was quick too. We were in and out of there in less than an hour.
Carlos Bourne
When it came to purchasing my car, Ike really took care of me. Quick, no nonsense, and excellent customer service. Just took my car in for the first oil change and he still remembers my name! Made sure I was happy and satisfied with my purchase instead of trying to sell me something way out of my price range just to make a sale. Financing was easy and I’m very happy with my 2018 Dodge Charger R/T. Go see Ike for your next vehicle purchase and you won’t be disappointed.
Jungsook Burden
Jeremy was honest and diligent throughout our experience. We chose to deal with him over other dealers because of his candor. Very pleased with our experience.
floyd hudson
Amber truly did an Outstanding job. They did an awesome job as a team to get me approved for my 2019 Ram 1500. Many Blessings to the staff at Dodge County. Their customer service is impeccable.
A Mattox
We had an awesome experience with Dodge Country sales department. Everyone was super kind and helpful, from the first call from Lauren to trying out some cars and all the help from Jeremy Ryan to the close of the sale, and detailing the car for us! The finance person even finished things quickly for us! We definitely recommend Dodge Country!
Lindsay Wiersig
Nick S. worked on finding me the perfect vehicle for months while I decided whether or not I wanted to trade in my existing vehicle. He made the entire experience comfortable and easy. I could not have asked for more attentive service or professionalism. Thanks again, Nick!
Mario Garza Jr
Amazing!!! Lakesha made purchasing so easy!! She contacted me to make an appointment and had the car ready when I showed up!! Lorenzo made the financing a breeze!! Very professional and down to earth. Both weren’t pushy at all. Quince made the long paper very short. I was in and out in no time! If you’re looking for a new car, YOU HAVE TO SEE LAKESHA, QUINCE AND LORENZO AT DODGE COUNTRY!!
Michael Crouch
Had a great experience! Jeremy was very knowledgeable and answered all my questions. Thanks
Cecilia was amazing. She spoke to me on a constant basis and was very informative of the vehicle. She was polite and understood exactly what I wanted. The Sales Floor Manager, Zo was very helpful and worked out a phenomenal deal for us. I would recommend Dodge Country to anyone who is looking for a new vehicle!
randall smith
I used truecar and got an amazing deal on a new Ram. I had tried with two other dealers before. The entire staff is super friendly. The whole place is clean and well taken care of. When you go ask for Nick or Cecilia. I got the deal of a lifetime working with them!
Cheryl Eisenhour
Friendly staff and good deal!
Michael Jones
“Friendly dealership! I purchased my 2019 RAM 1500 here and already know where I’ll purchase my next truck if ever. Billy Christopher (Sales Consultant) was excellent and very patient with me to ensure I go everything I wanted with my truck. Lorenzo Green (Sales Manager) and Brian Glasner (Finance Manager) ensured and didn’t stop looking until I received the best deal, which I believe I did. Jeremy Ryan (That Guy) assisted me when all else had failed with an aftermarket bed cover. I see why he’s called “”That Guy””. Great dealership with Excellent pricing!”
Kerri Waller
Ike was awesome! He knew what we were looking for and made sure that we found it. He was very patient and informative with us. The next time I need a car I will be in to see Ike. Thanks for the awesome service!
Kenneth Johnson
They were courteous wasn’t putting on pressure to buy.They listen and wanted to hear what you wanted .They did a impressive job.Thank guys
Kyle Grimland
We had such a great experience with Robert and everyone we met at freedom. We previously had a not so pleasant experience at another dealership and decided to go to freedom. We got in contact with Robert and from there things went so smoothly and in two hours we were out of there with the truck we wanted. We instantly felt welcomed and really put in effort to get us at the price point we wanted. I would 100% recommend coming here and would buy another vehicle here!
All Thingz Queen
Today I went into Dodge Country looking to trade in my vehicle and leave the lot with an upgrade. Thanks to the awesome sales professional Ike I was able to do just that! Ike found me an suv with all of the perks that I was searching for and then some! Ike made sure to put me in something that was everything I wanted for the exact price that I was looking for and I left with my new vehicle! He took the time to show me how to use all of the features. I am very happy with my decision to buy my new vehicle at dodge country. The professionalism that I experience from Ike and all of the other members that I encountered definitely deserves 5 stars! Thank you Ike, my family loves our new ride!
daniel alvarado
Brianna is the salesperson to speak to. She going to get you what you want with affordable payments. Great all around person.
Rose Trapp
Great service a usual!
Hector Galarza
My Wife and I had great buying experience with our sales person! Corey Fant made it very simple easy and comfortable. We are so very very happy!!🤗🤗 Thank you again!
Genesis Russell
Thank you Jeremy T. for our third Dodge and for taking great care of us. The vehicle we purchased was what we were looking for and available… a little lag on the final portion of this buy but the outstanding attitude of the Finance Manager, Brian G. that closed out our paperwork made it a very amazing experience and all in all, we are happy to be a part of the Dodge Family! Keep up the good work Jeremy and I’ll be seeing you for my Jeep Gladiator!! Mahalo and Aloha!
Aaron Savage
Nice people, beautiful showroom, and niiiice cars!
Summer Heidtbrink
Chris Graham did a wonderful job as our salesperson and has performed great follow-up since the sale. He always returns my calls and graciously answers my questions as necessary. #shoutout to Cody for stopping by to say Howdy and Mitch on the birth of that cute Grand-baby 😊
Alecia Lea
Well they fixed my truck…. More than I wanted them to fix and charged out the butt. However 90% of the people were really nice (considering it’s a dealership of course). The lady working in the shop area is very nice and helped a lot. The maintenance man made me feel dumb though which is whatever I guess. But the salesmen themselves are nice to talk to. Didn’t buy my truck here but they kept me company when I had mine towed in.
Kelcey Viliamu
Nick Schroeder was so awesome and we are so thankful. He made everything so easy and we felt so comfortable. Hands down, the best experience we’ve had at a dealership. We were also very impressed with the entire team and their welcoming attitude. Thanks again, Nick and the Dodge Country team!
Michael Miller
These folks worked very hard to get me in, help me find my Jeep, get my trade-in valued, get the price within my requested budget, and get me back out the door. Oh, and by the way, it was on Labor Day less than 2 hours until closing time. Giovonnte met all of my needs and was very courteous while doing so. If you are in the market for a new vehicle, I recommend this dealership above any others.
Christian Alvarado
Freedom Jeep Chrysler is the place to go and the man to talk to is ROBERT CARTER !!! We bought a vehicle 7 months ago from him and he left such an impressive impression on us that we bought a second vehicle from him. All the staff is very professional and nice. Robert does an awesome job. He makes you not want to go anywhere else. Freedom Jeep Chrysler will always have our business thanks to Robert.
felix ramirez
Purchased new. Got get price. Ended up being more expensive because floor manager Lorenzo stuck additional fees on final purchasing price. Buying process took forever. Came in around 2pm left at 9pm. Chris Graham was excellent however. Very informative and transparent through the whole process his boss sucks though.
D’Angela Morris
Mr. Chris is the BEST salesman! He jumped through so many hoops to make sure I got the car that I wanted!!! I can’t forget Mr. Brian, the finance guy, he was great as well, he worked around my terms and was very patient with me. They both squared me away!!!
John Braun
Awesome lot.
Dodge Country was very responsive to our issue with the U-Connect/GPS computer system in our truck. Turned out to be a manufacturer defect and entire system was replaced. Things seem to be working fine now. Pete Leal in Customer Service was courteous and professional in resolving this problem.
Rachel Sims
Lakesha answered my phone call early in the day, and had the vehicle I was interested in ready for when I arrived. The whole process went smoothly and I walked away very happy with the truck I wanted. She was very attentive, friendly, and personable. Fantastic to work with!
brandon thomson
They helped me out with my trucks issue and runs better then ever
Stephanie Miner
“Thanks to Mr. Chris G., We bought our (my) Truck today. It was a no hassle, stress free purchase. Chris was a person looking to help others find what they wanted, not just a “”salesman””. He was professional, courteous and thorough. Additionally; Thanks to the “”behind the scenes”” Financial Specialist, Mr. Quincy. this was our second engagement with you and it was flawless. Again Thank you both for excellent experience.”
robert clarke
Chris Graham was great helped me get into the truck I wanted . Would highly recommend him.
Jim imhoff
“What a smooth and excellent vehicle transaction I had. Jeremy “”That Guy”” made my buying experience seamless and I am one happy customer. I will definitely buy from Dodge County again.”
Sandra Walker
If I could give this dealership a minus sign, I would. This was one of the worst car buying experiences I’ve ever had. The Jeep was great for a 2 year old vehicle, but there were so many hoops to jump through at your dealership.. Went to Mac Haik Dodge Jeep Chryslerin Georgetown and traded the 2016 Jeep. Their customer service is superb. You could take a page out of their book for customer service. I would not recommend your dealership for anyone looking to buy a vehicle.
Dexter Taylor
It is the best car shopping experience. Our salesman Ike was great. The whole deal took less 45 min. Out door new car.
Terese Zinnerman
When shopping for your new Car Truck or SUV look no further than Dodge Country and ask for Ike, he will take care of you and your family. Ike’s knowledge and and professionalism will have you sold on the vehicle of your choice. My self and my husband have purchased 3 vehicles from Ike and two were at the same time. So with that said I rate our experience at Dodge Country a 5 out of 5.
Alfonso Rivera
My partner recently purchased a truck from Nick and Quince at Dodge Country. They were great! Thank you so much for making his experience wonderful!
Willie Copeland
Very satisfied sales woman Brianna helped me get into a car explained everything well i needed a car and i found it here A+ services
M Carter
I went to the dodge dealership in Temple and I wasted 3 ½ hours just for them to tell me that they didn’t have or couldn’t find what I wanted. I walked into Dodge Country and talked to Jeremy “that guy” and within 15 minutes, he found exactly what I wanted. He asked me how much I wanted for my trade in and I said $3,000 and they offered me $3,500 (Temple dealership offered me $2,000). Jeremy gave me an awesome deal that was filled with discounts, which made my purchase way below my budget. Jeremy is not that guy, he’s the man, and he made me a Dodge Country customer for life. I absolutely recommend going to Dodge Country for your next vehicle purchase and don’t even waste your time with other dealerships.
Anna Rubio
If you’re looking for great deals and custom service come see Derrick Brown !
Leslie Ortega
Dodge Country has helped us out! After just going out on a limb to see what we could do, they made big things happen for our family. Not only did we trade in our old suv and got a brand new one, we were able to get a second vehicle at the same time. Jeremy was the absolute best and was completely real with us from the start. Lorenzo the manager and Brian in finance also went above and beyond. We were made to feel that we were first priority from the moment we walked through the doors. Just the best experience ever! We will only be doing deals with him from now on!
Candace Ward
Best car buying experience with Cody Clifford! So nice and got me into exactly what i wanted! They had a great selection of vehicles, new and used. Will go here from now on, love the staff!
Sylvain Beaudin
Nice group. Jerry was a honest Sales guy who worked with me in getting a good deal.
Joe Icmat
We have purchased a few vehicles from Dodge Country and are always very satisfied w all our cars and trucks. From the start to the end, the staff is very knowledgeable of all the products and features in every vehicle. Ike helped me find the truck I was looking for with the features, miles, color, year etc etc that I wanted, only after a few days, Quince and Carlos make it very easy to find the right bank for every loan, and Eric and Brandy always take care of all my vehicle services and anything else needed for the vehicles. Great team at Dodge Country Killeen TX!!!
I would like to thank Dodge Country especially my salesman Chris Graham. He went out of his way to help out with finding what I was looking for and also assisting with everything that comes with a new vehicle purchase. I would recommend him and dodge country to anyone looking for a vehicle.
justin heavilon
By far the worst experience I have had with a dealership/service center. Dropped my vehicle off on the 8th of July and they could not fix it the same day not a big deal told them to keep it until the part came in (part was coming in next day). They called me the next morning asking me to drop the vehicle off I told them they still had it and they were confused. They said they would go look for it. No return call letting me know they made a mistake and that they did in fact have my vehicle. Did not hear from them until Thursday of that week (when I called them to get an update). Then they offered every excuse under the sun for not calling and offered a rental because they received bad parts and had to order more and their technicians couldn’t fix it so they had to call Chrysler. The following week still no calls letting me know they got the parts or when it would be ready. I went in they continued to offer excuses as to why it wasn’t done and why they didn’t call. I decided I would just pick it up and get the work done else where. When I picked it up the service “manager” tells me that they ordered another part on a personal credit card so it would be here the next day. Finally picked the vehicle today and during pick up. No one working could tell me where my car was parked. On top of all of this when I dropped it off I requested an oil change and they were sure quick to do that and charge me because everything else was under warranty. Jonathan the service department manager has some of the worst communication skills and some of the worst customer service skills I have seen.
Jacklin Hardeman
Me and My family would like to take the time to thank Mr Chris at Dodge country his service was defined has perfectness this is what we call steadfast and unmovable he abound in service so accurately within he numbers and from talking with Mr Chris he was very thoughtful of his customers we were well pleased with his service I would recommend Mr Chris to anyone that I would come encountered with that was in need of good service of purchasing a vehicle we think you Mr Chris for a job well done and hope to see him prosper in customers anyone who would choose you Mr Chris they would get excellent customer service skilled from a person like you Thank you The Hardemans
Joey Diaz
I want to thank Ike!!! I have bought two Ram pickups from Ike in the past two years. Ike goes above and beyond to show his excellent customer service. Also want to thank the General Manager Chad for helping me locate my trucks. Job well done Dodge County!!! Joey Diaz
Cindy Stalls
Had a great young man name Nick that help me get a car i wanted from internet. I got at the right price. The other name Tony help us with a test drive. He was great too. The last young man help us with the paper work.he keep us in order. That was the longest part.the other closer left. The one stay was great. I would tell every one to go. Kleen.they were great
Jennifer Salisbury
We have had our new vehicle for about a week, and still love it. Lakesha is your go to sales person and will make your car buying experience go smoothly. Didn’t spend all day there which is huge, I knew what I wanted, the price I was willing to pay and they made it happen.
Jason Vaughn
Great experience purchasing my new vehicle. Jeremy is exceptionally knowledgeable and easy to work with. Willing to work with you in getting the deal you desire!
I definitely recommend this location!! 😃 I was impressed by Cecilia’s excellent customer service. She went above and beyond to make sure i got everything i needed for a smooth car purchase. Her exceptional customer service made my stressful 4hr journey to Killeen from dallas worthwhile so if needed, i would definitely buy another car from this location in a heartbeat! 😊
Travis Estes
Friendly staff that doesn’t try to bend you over the barrel. Was a pleasant experience. Ask for Cecelia!
Tori Mack
False advertising. Really bad.
Jessica Krueger
Sienna was my Sales helper when I purchased my new Jeep Renagade today!! In she went above and beyond to make sure that I was pleased and getting a good deal .I really appreciate it.
Sierra Koch
Totally recommend this dealership was in a car accident needed a vehicle and they did everything they could to get me into one! There looking out for the customers not what there getting out of the sale unlike some dealerships wanna say thank you Chris graham
Ei Riv
We had the best experience ever. Go see Edwin, he is amazing, patient, friendly, respectful and not pushy. Everybody is so nice, they make you feel like at home. Fast and easy process.
nick crans
Very helpful and friendly. Great place to buy a car.
Q Smitty
Great Customer Service. I prefer anyone to speak with Logan, he went out of his way to help me get my car. 2014 Dodge Charger R/T possibly the best deal I can get on it. ASK FOR LOGAN 👍🏾
Braiden Garcia
I recently took my vehicle in because the rear a/c was not working. Luckily I had an extended warranty which covered the repairs. I was told only the control module was bad and was replaced. When I picked up my vehicle the rear a/c was working fine, however only a week later the rear a/c was not working again. I then went into the dealership and advised them of the problem to which I was told they will take care of me and do not want me to be unhappy. However when I picked up my vehicle I was told the rear blower motor was intermittent and needed to be replaced. This is also a part of the rear a/c not caught on the last service. They told me I would have to pay my deductible again even though they failed to diagnose this problem the first time. I will not be bringing my vehicle back here and will drive an hour to a dealership that will care for us properly.
LaDreeta Gibbs
Thank you so much Freedom Jeep!! Y’all are a staff of great people. My family appreciates all the work put in to get us in our vehicle. Robert Carter you are absolutely awesome. Thanks for never giving up on us!!! I recommend Freedom to anyone looking for a great vehicle with a great car dealer family!!!❤😊
Nuala Taylor
Had about 4 recalls on my Dodge Ram 1500 and called to setup an appointment to come in. Setting up a time to come in was easy, when I got there I was taken care of quickly and told that they would contact me for pickup when they were done. I was expecting my Truck to take a long time, but they called back 2 hours later! Definitely fast and friendly service!
Albert Burtchell
Really nice people friendly
Susan Duve
Beware of Used Vehicle purchases. I bought a used 2015 Jeep Wrangler Rubicon in April 2019 which had electrical issues and a leak in the windshield unknown to me at the time. I realized something was not right and reported right away. I was told they would make the repairs. After working 6-7 days a week in a new practice and having health issue myself, I was not able to bring it in during M-F hours and they are 1 hours drive away. When I was able to take time on a Friday, I get the run around and claim that I waited too long and now they just ignore my requests for an appointment after I cleared my Friday to get it done. No response to 5 Texts, phone call made with run around, no appointment confirmed, and now blocked. Unprofessional and just wrong. I did pay for an extended warranty. Love my Jeep, but I will not buy from them again. I called service department again today and they refused to correct the headlight issue and the window leak and the short in the sound system because I missed the appointment when I was very sick and unable to drive. I even gave them notice the day before that I needed to reschedule and was out of work 3 days already. Actually had Thomas get into a shouting phone call whereby he said “we gave you a good deal so it’s the used car managers call” If I had known there were electrical issues and a leak I would have not made the deal until it was fixed. So unprofessional. I will also say that Thomas who sold me the Jeep made very inappropriate flirtatious comments that I had to warn him to stop and keep it professional. I am a professional and only work with integrity, but it’s clear that not everyone does. I will not do business with people like them again. Karma will handle the rest.
waylon owens
Super great staff and friendly service! Between Mike and Lauren communicating back and forth with us, we were able to get a new jeep! Highly recommend for anyone looking to get a new vehicle!
Jose Martinez
Great customer service
Jonathan Martinez
Called yesterday about having cooling problems with my 2018 Jeep renegade. Then I asked to see if I have warranty they told me no, well I ended up going to the local Dodge dealership where my mom lives. They told me I do have warranty and I do have a recall so the took my car right in finished the same day. It’s very sad how poor this dealership takes care of people. Totally lost my business
Michael Rountree
Cece is awesome. She is very attentive and professional. My family has bought our last 10 or so vehicles from this dealership and I was not disappointed with her service. If you’re in the market, go ask for Cece at Dodge Country!
Tommy Thompson
Best customer service I have found. I had never wanted to purchase in Killeen. Glad I did though. You can buy anywhere, but isn’t it customer service the most important to you,?
Connor McHugh
Freedom Jeep Chrysler provided me with top class customer care and ease of purchase. Mike and Steve were very competitive with other dealerships for the price I wanted and our negotiations were quick and painless. Mike is very informative and assisted me in purchasing a 2019 Jeep Cherokee Trailhawk Elite in the color and build I wanted. They also gave me a fair price for my 2012 Civic trade-in. The buying process was seamless while Mike and Steve had me off the lot in around an hour and a half. I highly recommend you buy your next Jeep from Freedom Jeep Chrysler!
DeSean Parnell
Have been very helpful and punctual whenever I’ve had a need of them. Heard from others who’ve had different experiences there, but they’ve been decent to me 🤷🏾‍♂️
Lovely Love
Sherry Chipman
Ike was my sales representative, he was attentive and very helpful. Even with my difficult questions, he had an answer. He explained things to me and answered my many calls. I am grateful for having him as a my sales person.
Tanja Calder
We can’t say enough about the wonderful staff at Dodge Country! Everyone was instrumental, and a pleasure to work with, in making this one of the best car buying experiences we’ve ever had! The experiment was so good, very smooth and quick, with no back & forth haggling at all. They offered the best price from the beginning, on the new Ram 1500 & our trade! We recommend, Jeremy, “That Guy”, for all your Dodge/Ram car buying needs! He was so efficient and a pleasure to work with! Lucy Skirvin and Lauren, in the Internet Dept., Jeremy Ryan, our Salesman, Quince, in Finance, and the Sales Manager, Chad Drever, we thank you all for the opportunity to work with such great people!!
Ashley Leach
Michael and Lauren were amazing along with all the others helping me out. I needed a good car upgrade and was in a crunch. Not only were they able to work hard and get down into my budget to help me but they also made sure I left in a car I really wanted. They can be sure to have my business in the future
Ariana R M
Best car dealership experience I’ve ever had! They made buying a car easy and painless! Ask for Nick, he will definitely take care of you!
Liz Calderon
Everything was excellent…until the last minute… Maybe….but don’t want to put it here
Stephen Polidore
Couldn’t be happier with the total experience from the moment I walked in the door and left with my Cherokee SRT to over a month later. Extremely professional dealership all the way from the managers Victor and Shawn to Rob who had me sold on the Jeep the minute I walked in. Will happily return for any issues,maintenance or future purchases.
Gary Sheridan
Super friendly staff, in every department.
Cory Forrest
Friendly, professional staff. Jonathan made sure my experience was A plus.. Clean location👍
Janet James
Cecelia Pettigrew was absolutely awesome. I told her what I was looking for and within minutes brought me two options. She was kind, extremely professional and informative!!! What a great experience!! I simply love my new Rebel!
Catherine Sparks
My husband and I went last Friday to look at a truck and spoke with Ike. Anyone looking to get a dodge I would highly recommend going through him. He definitely went above and beyond to get us in the truck my husband wanted and fought very hard for a week to get the payments as low as possible for us. I have never been as impressed with any other car salesman as I have been with Ike.
Jeffrey Bowman
Great customer service. Easy in and out purchase.
William Mercer
My husband and I went in Thursday to see about getting a truck ! We both had very little hope because of our fair credit ! but Lakesha/whipology and her team fought hard for 2 days and countless hours and were able to get us approved thank you all so very much for going above and beyond to make this happen
Eugene Ratliff
Tim Dahlke was AWESOME. Walked in and told him what I wanted and the first truck he showed me was perfect! Recommend if you go there you see him.
Ryan Goodnews
I don’t think I’ll ever buy a car anywhere else. Thomas and Shawn were very helpful and sincere. When Thomas asked me “is there anything I can do to earn your business” I knew he meant it. They are amazing people who are of course running a business, but also love to help. I hope the owner reads this and understands what a great asset he has in Thomas and Shawn at Freedom.
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