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Mike Smith Chrysler Jeep Dodge Ram in Beaumont, TX

Overall Rating 4.3 out of 5
153 Reviews   Write a Review
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1945 I-10 S, Beaumont, TX 77701, United States
mikesmithcjd.com
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+14098403560

Company description

Mike Smith Chrysler Jeep Dodge Ram | Beaumont FCA Dealer

The Mike Smith Chrysler Jeep Dodge Ram dealership in Beaumont, TX, offers great prices, certified service, and exclusive sales on our cars and trucks.

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All reviews:

Nikki Cade
I have had my vehicle serviced here for the past 3 years. I have never had a reason to doubt the integrity of the technicians or service manger until 3/10/2021. I went in for a routine oil change and found out I had a leak. To have the leak fixed was pretty expensive, so I asked to see what was leaking. It was not a new leak. I had my oil changed a month prior and they should have told me about the leak then. I asked why they didn’t notify me previously and they had no answers. The service manager then proceeds to offer me 10% off my services. There is a 10% coupon that is on the website, that was the least he could do. This visit has fostered so much distrust. Did the technician wait until the leak was bigger and I would have to spend more money, or did he carelessly perform his job the last time I had my vehicle serviced? This cannot be the standards in which Mike Smith Auto Group, or Chrysler Jeep Ram FCA operates. I will no longer bring my vehicle here because I do long trust them to do their job.
Keith Mcdaniel
Very satisfied the way I was treated. They was very courteous and answered the questions that I needed to know. Blake Arnold was the sales person and he was very very good at what he did I recommend Mike Smith Chrysler to anyone that needs a vehicle.
Brenda Bertrand
Our salesman Dylan was great. Very helpful and we got the exact van I wanted. Had to wait about an hour after all paperwork was done for van to be detailed.
Nikki S
Best service! Dylan and his team were awesome! Not only did I get the car I wanted I got one with waaay more features than expected! I recommend them and will definitely be back for any future purchases!
George Grogan
Very nice facility and the staff are awesome.
Mark Burge
I Had my 2019 Ram 1500 appointment scheduled and upon my arrival I was promptly waited on by one of their courteous staff. My truck was taken straight in within 5 minutes . I had my oil changed 24 point inspection and tires rotated and had a couple of other things checked out , which turned out to be a simple plastic inner fender well linings rubbing my tire on a sharp left turn. Just a matter of clipping back into position . I only had to wait about an hour and a half for completion. I am very satisfied with the friendly staff and quality service.
Derek White
Amazing experience. My salesmen was very well prepared and had the deal and all documents ready when I got off work. The finance employee also had everything ready and was the most painless quick experience. I was in an out of the dealership within an hour! Overall I give it a 10!!
CD Woodrome
“Very friendly staff. Repair/service department works on Saturday which is very helpful due to my work schedule. Apparently it is useful for a bunch of other folks….i had an appointment for oil change, usually figure on a 30 minute “”in & out””. This time it was an hour and 15 minutes. Thankfully i had company work to do on my laptop so it was not a big concern. The digital coupons provided on a regular basis are real money savers.”
Nathaniel Stephens
I had a professionally cordial and efficient experience having a new battery installed in my vehicle. I most definitely recommend and will do business here again!
Kolin Hinds
Brought my Jeep Grand Cherokee in and told them as best I could what the problem was. They diagnosed the problem and fixed the problem perfect. Very, very impressed on how fast they fixed it and could not be more pleased with my service advisor and the technician that fixed it. The whole experience from start to finish was great.
Marcus Nonyabidness
First time going, they directed me where to go and got me fixed up faster than I expected
Charles Cowen
This was my first time leaving Louisiana to purchase a vehicle and I made the right choice! The staff at Mike Smith made me comfortable and confident that they were going to get me the best deal on what I wanted. I would recommend them to any of my friends and family.
Danielle Zager
The service office seems to be rather unorganized. We called a week in advance to make an appointment for new tires & provided the exact information of the tires we wanted and got the quoted price. A day before our appointment, my husband called and they were unaware what tires we wanted & needed to move our appointment back 15 minutes. Again the tire information was provided over the phone to make sure they had them in stock. The day of the appointment, they again were unaware of what tires we wanted and ended up having to go to a partner dealership to pick up the tires because they did not have them on site. Despite all that, what I will say is that Chris is phenomenal. I have dealt with him twice now & he is excellent at customer service. He is friendly, knowledgable, and will go the extra mile. He dealt with my tire policy the last time I had a leak and was able to work with them to get it covered, despite their efforts not to pay for it. Thank you Chris! I’ll go back just to deal with him.
Vanessa Touchet
This was by far the best experience we have had purchasing a vehicle. We were not even out of our car when Mr. Gibson was on his way to meet us across the lot. Everything went very smooth and everyone was so courteous. We were in and out rather quickly, which is a big deal to me. We will definitely make the drive again when we are looking to purchase another vehicle.
Ioannis Klontzakis
Always super professional and super fast. Had an oil change and I was in and out in a flash. Best dealership is town!!
Josh Chauvin
Very disappointing in this dealership in comparison to others, my wife purchased a new 2019 Jeep Cherokee here and problems are starting to accumulate that usually do not accompany new vehicles. having a few electrical issues and I’ve already had to replace the front brake system, flooded vehicle maybe??? they cannot control vehicle issues but through my years is what separates the best from the others is how well they try to take care of you and be reasonable for issues that come up even if the warranty is slightly expired if you purchased a new vehicle from them…. to keep your business…. They failed miserably and did not even care….. Service advisor had to be called multiple times. all the way up to the service manager to get simple things accomplished or answered… we filed a complaint with corporate and all of our business has been transferred to Mid County CJDR… do yourself a favor and go there first. They care to keep your business. and do not copy and paste auto respond to every negative review 🙂
Joshua Sleigh
Went well: Advisor Chris keep me up dated along way. Oil change, brakes replaced, went quickly. Improvement area: Recalls and water leak took calling manager to get truck looked at and worked on. Recalls at Mike Smith Dodge or Mike Smith Honda have been a problem as they “try to find time to do them” and car waits for days.
Larry and Jennifer Gilder
I absolutely loved customer service and communication. They got us in and out and continued to communicate after we left making sure we were happy! Christine our customer service rep was most awesome! Thank You Mike Smith.
Ranice Fowler
I’ll never visit this place again. I scheduled and 8:30 appointment all to pick my truck up at 1:45 with nothing done to it. Jessica in service needs to be retrained because she doesn’t know how to follow up with her customers nor does she know how to clearly explain the wait times. Only reason I have yall one star was because I couldn’t leave a review without it.
stephanie semien
Awesome customer service. Calvin was so very patient and gave his full attention in helping me select a vehicle that was best suited for me.
Juan Obispo
Great customer service Jennifer was awesome she took care of the issue my truck had. For my next visit definitely will come and see Jennifer thanks
ATOM Hunter
I had high hopes for bringing our nieces car here for a once over(she just got it and doesn’t have her license yet). I was surprised to be told that The initial diagnosis was free… when I made the appointment, a full week before bringing the car in, it was set for 7:30am and I made them aware I would be waiting for it.. they also asked if there was anything, in particular, that we wanted looked at closer. I told them the sunroof wasn’t working, that we needed a remote programed to the car. (I was made aware that this would cost $80.) And that the airbag light was on. We arrived 7 minutes late. I was told it shouldn’t take long. We browsed the car lot waiting. Left and went to other car lots, and even had a late breakfast. Two hours pass. I text for an update to be told there are a few people ahead of your car…. how is that possible when I made the appointment 1 week ahead of arriving? At 1:45pm I received a text letting me know my car was “next in line”. Yes 6 hours after dropping the car off. At 4:30pm I was told the fob could not be programmed and received an email that made me aware that they “observed” that the sunroof didn’t work.. and that they couldn’t program the remote to the car but that I would still have to pay the $81 because they tried.. They never mentioned anything about the airbag light. So in a nutshell I was charged $81 for them to babysit my niece’s car for 10 hours. I would hate to have seen how long it would have taken had I not had an appointment or said I was not waiting..
Joe Blacksher
Jay Hoover was great to deal with. He was not a pushy salesman.
Nayia. M
Richard Gipson was honestly the smoothest car sales men I’ve met in my life. He was the first person to greet me upon entering the building and he had me in and out the same day with the nice 2019 car. The transaction when though without any problems would highly recommend!!!
Rae King
If you’re unfortunate to own a Dodge that has the battery buried under the wheel well, and it needs to be replaced, you’ll pay $364 at this dealer….for battery and labor. I have pipes busted in my house and no water. …..all I need is an expense of $364 to replace a battery. I just think the price is exorbitant!
Ashley Barber
Great experience from start to finish. Alberto was great to work with, so was Curt.
Garrett Smith
I was hopeful that this dealership could help me out because of the great reviews. However, the service I received was very poor. I came in on Wednesday to have them run a simple diagnostic on my Jeep Cherokee. The kind lady at the service department informed me that it would be done in 1 to 2 days, but most likely 2 because they were very busy. Understandable for sure. When I got back home (had to have family pick me up because they would not provide a courtesy vehicle) I received a text saying if I need anything to let them know. This was a positive thing. Fast forward to Friday, I call asking for a status and send a text. No response. It will get done today they said. So I come in Saturday morning and I am greeted with a different person who says the Transmission guy is on vacation and that they won’t be able to look at my car until Monday. Very unprofessional to not let me know up front that the guy that I need isn’t even on the property. I came in for a simple diagnostic test and left 4 days later without anyone even looking at the vehicle. It was parked in the exact spot I left it. Praying that my car can get me back home safely.
Natascha Karolina
Worked with Jay for a week on a 2020 truck, the saturday we were going to by it, we show up and truck he said he would have ready wasn’t even there. When we asked where it was, he started pouting and said it’s just not fair for us to get it at the sister dealership. We needed the truck for the following day, so we were going to buy that day. He got attitude, stood the with crossed arms and acted like a toddler that didn’t get his cookies. Before we even walked out of the dealership, we found THE PERFECT truck for $5000 less at Mark Dodge in LA. They were extremely friendly and had everything ready to go when we walked through their door !
Rip Jones
I was treated wonderful at Mike Smith’s Chrysler…..the man who worked with me was Tristan. He was knowledgable and tried very hard to get the van I wanted to purchase. He did a great job…I would go back….and I’m so glad I could do business in Beaumont …Thank you Tristan.
Kellie Ramirez
They made our purchase quick and painless! Our salesman was wonderful and very helpful. They worked with us to help us meet our needs financially and helped us get in the car we really wanted!
Jason Bedair
Great dealership and service department. One of the easiest buying experiences I’ve ever had. Highly recommend!
Patrick Kozyra
Horrible customer service. Asked for pictures of a pre-owned vehicle, took 8 hours and someone else left a deposit on the vehicle. Reached out to the General Manager, Michael Noster, and of course, no response back.
guitarmartin714
Fast. Did a great job. Very nice customer service.
Dustin Williams
Great customer service, and gave us exactly what we wanted!
Alonzo Morgan
I went on Saturday 08/15/20 at 2:45 pm because I tried to charge a battery that I purchased new in May 2019; after waiting for an 1:45 we were informed that the battery wasn’t charging and the battery would have to remain to receive the warranty to code before the battery would be exchanged. The young lady who assisted us on Saturday told us someone would call us on Monday morning with the status of the exchange. We waited until 11:00 and my wife went back to the service center because no one had called to find out the person who assisted us on Saturday was that Monday and she had to wait another 20 minutes to be informed the machine went down and they would have to start the machine up again in order to get the code again and this time the Service Manager I think her name was Laura informed me that it would be another 1hour and didn’t return until after 2 hours and the service manager wasn’t there and Chris Henry whom I have assisted us every time we go there had to track down the service order, which was on a another service person desk and nothing was done until Chris got the service order and talked to service mechanic and inventory clerk to make sure the battery was in stock and placed in my automobile. Everyone else don’t provide the same courtesy of professionalism as Chris. This shouldn’t have taken this long if others would show courtesy to all your customers that come their for service on their vehicles. I will not purchase another vehicle from this dealership because of the service department.
Anthony Wisler
Service was fine, fairly quick on the diagnostic of my vehicle. Took about a week to repair, but to be fair hurricane Laura hit that same week so no fault there. My biggest complaint is communication, other than the diagnostic report and pricing, I could never get a hold of or a response from my advisor. Emails, phone calls, and messages none of which were responded to. My wife had to call multiple times just to get any info. My car was fixed but if I didn’t continually call I wouldn’t have known it.
Jose Villa
One of the best experiences I’ve had at a dealership period. Great staff that generally cares about the customer. GM went above and beyond to make sure I felt welcomed and comfortable with my purchase of my 2020 Ram Rebel. I live and Houston and have 2 dodge dealerships that I could have easily gone to. I made the drive to Beaumont on a whim from a friends recommendation and was happy that I did. Can’t say enough about how well I was treated there.
Stephen Prins
Mike Smith CJDR is a very professional and efficient dealership. Want to thank Joe and Angelo as well as Chuck for all there help with my Ram 1500 purchase.
emily karl
Was having problems with my car took it in and they where very quick to get with me and very polite. They fixed the problem I was having with my car pretty quick. 10 out 10 would recommend them. Great communication also.
Phil Wistner
Awesome. Richard Gibson did a wonderful job. Management and finance was very good to my wife and myself. Great experience and a very easy purchase.
Veronica Leslie
Good morning Chris, i am so thankful for all your help in making sure my jeep keep running like it was created to do. I thank you especially for making me feel i was your first priority. Thank you and all the guys at Mike Smith. Great job
Jennifer Fowler
I had a great experience with Tristan Balboa!! I walked in, told him what I wanted and at where I needed my payments and he got me taken care of!! He was friendly and personable and knowledgeable so if you’re in the market for a new car, you should definitely go talk to him!
Russ Nolte
As usual Mike Smith dodge ram jeep were very professional as they’ve always been on all of our other visits previously before this. They’re always very comforting to return customers and as far as I can see new customers has to make them feel warm welcomed and informed about the vehicles that they are selling. I look forward to returning for repairs or possibly buying a new vehicle. The Nolte’s
J L
Made a 4pm appointment for an oil change. I was back on the road at 4:16. That’s a quick turn around anywhere.
Kari Solis
I always have a great car buying experience with the Mike Smith dealership. They make it easy and quick. One of the best reasons I go here is Iva Triplett. I just bought my 3rd vehicle with him as my salesman. He takes care of everything. I don’t even pick out my vehicle anymore. I just tell him what I want and he finds the perfect vehicle every time. Car buying is the least stressful thing for me thanks to Iva. I should also note that I live in Houston. Plenty of dealerships there but I drive all the way to Beaumont for Iva and the folks at Mike Smith.
Sam Ward
I’m traveling through Texas and was leaving town today when my key fob died. Replacing the battery did no good. Called Mike Smith Parts and Service department. They had what I needed. I was in and out in 90 minutes or less. Very helpful, very professional, comfortable waiting area. Highly recommend!
Cody Davis
The tech got right on the job. Had my truck diagnosed in a reasonable time. Told me what the exact problem was even after bringing it to another shop and they couldn’t find the problem. Highly recommend them. Very happy with the experience.
K H
Went in for an oil change/tire rotation. Ladies in the front were super nice. Vehicle was taken straight back. Out of there less than 45 minutes after arriving. Good price too!
Tonya Renee
Jessica was very helpful! She was also quick to get me into a rental. The mechanic was super nice! and friendly! I’m glad he figured out where the noise was coming from, and it wasn’t anything seriously wrong with my car! I appreciate you all very much!
Kenneth Davis
Work was quick and efficient no complaints, would recommend to everyone.
Gordon Morgan
Jennifer was super friendly and made it a very pleasant visit
Ronald Bauer
Really were helpful and polite when I had to do an engine replacement.
Thomas B
The service representative did a good job communicating during the service. My truck was repaired and so far running great.
Jeff Henry
Great customer service. Service managers very knowledgeable.
Glen Mccray
Fast service friendly advisor named Jennifer made my visit very welcoming and easy
Joseph Dark
My advisor Jennifer was extremely helpful and professional. Her performance was a 5star. The technician who worked on my truck however was not. In the end I paid 170 to find out the issue was my loose battery terminal which technically should have been found during my free initial check. But my lights are working now so all is well.
Chrissy Russell
Everything about this dealership is awesome. The sales staff and general manager, and finance manager are amazing and really work with you to find a fair deal. This is my 3rd Jeep purchase from this dealership & I’d buy or lease again with them in a heartbeat.
Bubba Aquillard
Excellent service representative, took care of me and my truck, very good!!
Amanda Diamond
If I could give ZERO stars, I would. Horrid communication, on all fronts. Will never go back. Scheduled a transmission and alignment appointment over the phone on 7/20. Upon arrival to my appointment on 7/22, was asked about all of the things I discussed as issues over the phone previously; like there were no notes or appointment created. I was told it would be a while before it was looked at (which was not discussed in my previous phone conversation). Obtained a ride home and did not hear a status update until 3:40 pm on 7/22 via text that the tech had not even touched it and they should know more the next day. On 7/23, I text at noon to ask for a status update and did not receive a response. At 2:30 pm, I showed up at the service center and was told it was “dispatched second for the day but there were other big jobs and it had not been touched yet.” I left and heard nothing else for the rest of the day. At 8:15 am on 7/24, I called for a status update and was told “it was third on the list to do today for transmission and the alignment has not been done yet either.” EXTREMELY disappointed. What was the point of Calling to schedule a diagnostic appointment when it was going to be DAYS before they even looked at it with little communication.
Jacqueline Manuel
Talk to Willie. Super helpful.
Albert Saldana
Service was great as usual and coupon was the topping on the cake!
Curt Guillory
While traveling in Texas from Louisiana the fuel pump my 2010 Ram 1500 decided to check out. My wife and I were stranded on the incline of an overpass. A quick search showed that Mike Smith Dodge was about 6 miles away. I called for roadside, then called Mike Smith. I explained out situation, and the service department quickly dispatched someone to pick up. Oh….the sky was about storm on us. We made it just before the rain started. Once we arrived I explained our situation to the friendly people in the service department, left my truck with a dealership that was completely unknown to me. They kept me posted every step of the way, and once my truck was ready, they provided a way for me to pay online. Once we got there, the service members recognized our Louisiana plates and by the time we walked up my truck was pulled up and ready to go. A true 5 star experience!
Carl Birdsong
I was very impressed with the staff. Super friendly and helpful. Excellent customer service.
Chasity M.
My appointment here was quick. Alberto had my car serviced and was able to answer other questions about my car that I had. My car was serviced in no time.
Joshua Talley
Had a amazing experience. Salesman Tristan Balboa was very courteous, knowledgeable and friendly. Got in and out under 2 hrs got the vehicle I wanted for the price I wanted. Thanks so much to the mike smith team for everything. Definitely ask for Tristan if you go here.
Kristina Brown
I dealt with Chris over in the service department. He kept me up to date with everything going on with my van. They were extremely fast getting me in and out of there.
BRAY REED
Never using again! Made an appointment for a reason! I told them on phone what my vehicle was doing , I got there to find out I would need to leave my car over night – ( I was already leaving it for 5 hours) there wa son way I could leave it over night , I asked if someone could just drive it to least tell me what it was doing and the lady told me yes 5 hours later when I was ready to pick my car up found out no one had drove it, they sent a invoice saying my breaks needed to be replaced I asked them how much precent was left and they had no idea what I was talking about after about 15 mins I’m finally told they have 2 1/2 percent on one and 3 percent on another they was very severe , so the next morning I brought it to another dealership to have it done because it would be cheaper to find out they are nowhere near needing to be replaced , I will never use this place again!
Mary Taylor
If anyone is looking for a new vehicle you must try out Mike Smith Chrysler Jeep. The sales personal are the best. You tell them what you are looking for and what you can afford and they will get you fixed up. I was not pressureed at all and I love my Jeep Cherokee. Just ask for Ivy or Dayton. Thank you so much.
Bilinda Fulk
Will never go back! Please remove me from all forms of contact. Sincerely, Bilinda Fulk
Saeed Serrant
Great staff, very detailed servicing, and did a great job keeping me informed with the progress of my vehicle. Will definitely continue to get my vehicle serviced at this location!!
Karen Doyle
My husband and my had a very nice purchasing experience with Logan @ Volkswagen of Beaumont! He set us up with a great deal so effortlessly we almost forgot we were in a car dealership. I highly recommend buying from Logan @ VW of Beaumont if you need a car & do not want the hassle!
Nae Polk
The staff at Mike Smith Chrysler Jeep Dodge RAM are exceptional and strive to provide excellent customer service! I highly recommend them for all your vehicle needs!
Justin Jackson
Chris was extremely professional and service was surprisingly fast. Great work!
KV
I don’t do reviews. Never have. But this is an exception because Mike Smith – Chrysler went above and beyond to help me out with my Oil & Filter change. Very efficient, fast & professional. I can’t thank you guys enough. Want to send a special shout out to Jennifer, the advisor. Thanks for all you did. Give her a raise Mike Smith, she’s awesome!!!!
Vera Hafford
My experience with Mike Smith was wonderful the sales Rep and service excellent. Thank you and may God bless you all ♥️
Shantelle Ruth
I’m giving Mike Smith only two stars because I wasn’t told that the key fob I paid $216 for didn’t come with an actual key until after it was programmed. On top of that it was an extra $83 to program it and if I wanted a key for the fob an extra $41. The prices are ridiculous at the dealership I wish I could have somewhere cheaper. Other than that the service I received from employee was good.
NEMO Tha Beast
Amazing customer service in and out didn’t spend all day at the dealership like I’ve done at other dealerships Dayton and Iva are amazing would highly recommend Mike smith For all your auto buying needs they make it affordable and pleasant to do business with
Stephen L Johnson Sr
Service like you expect for your money ! Professional, thorough, and reasonably. Thank you Mike Smith RAM. Special shout out to Ms Christy for going above and beyond.
Danny McIntosh
Didn’t like waiting 3 weeks and my opinion as I read the power train warranty anything that is attached to the engine that affect the performance the vehicle is covered under warranty. Mike Smith CJD said no it was not covered. Knock sensors (2) were bad. I will never take anything else to them.
Scott Kahla
I just had the 7500 mile maintenance/ check-up on my RAM Laramie 2500. In addition to the oil change and tire rotation, they completed 3 recall upgrades. It all timely, courteous, and professional.
Heidi Speaker
Service went ok. I liked the online approval for recommendations so I could review it and do my own research before feeling pressured to agree. I do feel some of the recommendations were overpriced and unnecessary. If I had not done my research and known what everything was, I would have overpaid by almost $1,000. I understand this is a “specialist” dealership and I definitely want someone specialized to work on my truck. However, I think general services should be more competitively priced and get a technician who isn’t specialized and pay them a lower wage to do more generalized services. They also didn’t have rental vehicles when my service took all day and I had to get other errands done. The staff was nice enough, but not overly helpful or courteous.
Douglas Jensen
Very well organized and efficient service personnel.
Jerry Taucer
Oil change and tire rotation, and diagnostic check. Service was swift, and Alberto was very cordial and helpful. Satisfied customer.
Sally Adams
Great customer service is everything to me and the staff was definitely on point from the moment I called to make an appointment and upon me leaving it was 5 star treatment 💯
Kirk Vasquez
Needed service for an oil change. Made same day appointment, showed up and out within an hour. Great customer service and friendly staff!!
Matty Jackson
Iva Triplett and Dave did everything in their power to get me the car I wanted, they were friendly and amazing, I will definitely keep buying cars from Mike Smith!
SUBAN Fitness
Chris is amazing he is always finding ways to help and satisfy the customer. He explains things very well.
Cheryl Mann
1st. The finance agent Stephanie was wonderful. She was very helpful and informative. But, our sales rep Kevin promised black rims which we did not get he also said they would come and pick up one of the cars we were using for trade in. The big thing was he told us our note would be one amount and when we got to finance it was way off.
Henrycalero13
Tried to give me a WHOLE LOT less ($4000.00) on a Chevy Tahoe that had very low miles. The whole haggling was ridiculous as always. Took it today to get vehicle detailed and they broke rear taillight. Noticed it when pumping fuel. Informed the salesperson and still haven’t heard from him.
A Nethers
Bought a Jeep Wrangler Rubicon, excellent service throughout the process with Richard (my salesman)
Vincent Edwards
Great service. Was able to get in and out. The service person Jennifer was just the best. Truck is in great shape!
Brian Miller
Overall great communication with the staff via text message and email. Was able to negotiate just as well as if I was there in person saving us 3 hours of back and forth. Very friendly staff when we arrived and had a great experience. Overall time was less than 3 hours at the dealership. Highly recommend if you are close to this side of the state or from LA.
Daniel Zinn
Great service don’t quick and easy
Nathan Wright
My service writer listened to me heard me and did what I asked quickly and kept me up to date on the progress. Best experience in a long time with a dealership. Thanks for the good job.
Michael Lee
Positives: Service was very fast, efficient, and easy process. They were prompt and on time to start. Negatives: Initial contact assistants didn’t seem very knowledgeable about the vehicle and needs of the vehicle.
Derrick Smith
“Saw several unsatisfactory reviews. Still gave this place a chance. Waste of time. Knew I had a head gasket issue or cracked cylinder which an engine rebuild would have resolved. Was ready to pay whatever cost for this but was advised by their “”certified”” technician that an engine replacement was the only option. Felt my intelligence was insulted and I feel sorry for anyone that does not know about engine repair getting service here. I would not recommend this place to anyone and will never visit this place ever again. Three thumbs down.”
sam patronella
After shopping several other dealers mike Smith was my third stop. They were friendly not pushy. They had a good selection and was very informative. After a test drive I found one I like. I didn’t think they would be able to get to a price that was fair. They exceeded my price point and we closed the deal. I love my new Jeep Gladiator Rubicon
Tracie Lynne Chesnutt
I had an excellent experience with a wonderful employee. She was kind and considerate. Very helpful. She was knowledgeable about all I needed done. I was very happy and enjoyed working with your representative very much. Sincerely, Tracie and Mark Chesnutt
Jamie Brooks
Great and timely service, professional staff. I was in a bad situation, had to be towed to the dealership almost at closing and Alberto made sure I was taken care of, and had me up and running again in no time.
Michael Hassard
Good value, fair negotiations, dedicated to customer satisfaction
Nathan Adams
Magnificent, went in for an oil change and Mr. Christopher Henry took real good care of me. 10 out of 10 would recommend.
C Pall
Jennifer (service writer) is the real deal, she kept on top of services, let us know any issues found, got everything going, checked us out. Efficientl and competent.
Jeana Sweat
Great customer service from Richard Gipson and Dayton Goodman!!! We traded our 2014 Jeep Wrangler, also purchased from Mike Smith, for a new 2020 Jeep Wrangler!! They always take good care of us 😊 Thanks guys Wayne & Tonya Sweat
Ricky Davis
I took my Chevy Van in this morning for a unscheduled service ( oil change ) .with no appointment. The Service girl which I do not remember her name, got me in and out with the oil change within a hour. I thank you for your dedication to service. I forgot to say I was an out of town customer. Thank you
Sergio Lopez
Jennifer in the service department was amazing ! She was very caring to my cars needs and always checked in on me when my car was being serviced ! I am so glad to find a great place to take my car . Even if it’s just for an oil change I’ll be back . Thank you so much Jennifer !
Cheyenne Davis
As soon as I walked in I was welcomed by Tristian who assisted me through out the whole process. He was friendly, knowledgeable and a huge help in finding my 2018 Dodge Challenger. I couldn’t be happier with the car, service and professionalism of their staff. I’m telling everyone I know about Mike Smith Chrysler Jeep Dodge if they are looking for a used or new vehicle. Thanks so much Tristian for helping me drive away in my dream car!
Patrick January
My appointment was at 11:45 but since I was in the area, I dropped the vehicle around 9:30. I was in no rush, and by the time I got my errands taken care of. I received a phone call. From my service advisor letting me know my vehicle was complete. It was done a whole hour before my original drop off time. THATS GOOD BUSINESS IN MY BOOK!!
Randy VanBrocklin
Purchased a truck and called a couple of days later to ask a question and was connected to my finance person. She said she needed my contact information but as of now I still haven’t heard back from her. The A/C quit Update: I spoke with the General Mike and he was extremely helpful and addressed my ALL of my concerns. This is the third vehicle I have purchased with them and with service like this I definitely be returning and referring family and friends. It’s nice to deal with someone that values their customers.
FNaF Fan 697
Seems everytime I have work performed I drive out with a new problem.
Morgan Champeaux
I scheduled my service that day and they had availability. Very courteous on the phone. I waited in the waiting area for 1 hour. Depending on how busy they were, I wasn’t upset with the 1 hour wait.
Sierra Stewart
Love love the dealership awesome work and fast
Adam Fife
Eventhough there was a scheduling conflict I was able to get in and out in a decent time. Very professional and no trying to slip things past you. You know what the price is up front. Definitely reccomend
Randall Barton
Mr Calvin Harris was awesome! Had me in and out very quickly and I love my new car! Highly recommended!
Ben Tillman
Alberto was polite and honest and did what he said he was going to do that’s all anyone could ask for
Guillaume Reynolds
Made an appointment , and when i shoud up, they had no record of my appointment untill i showed them a confirmation of the appointment that they sent me threw a text.they told me they were behind,and that i could make an appointment . What was the point of setting one up if they can’t follow threw with it… The service clerks are not very friendly on top of all this. I will never go back to mike smith in Beaumont for anything… Very disappointed..
angela spaulding
They did an amazing job. My vehicle was damaged during the flood and they went through it. It runs great. Service advisor Chris was amazing. He made it a point to keep in touch, make sure I was up to date with info from the insurance company, and made sure I had a ride to pickup my vehicle. Also, thank you to Curt, service manager, for all his help with the vehicle and how the process works. Great place, great people!
Zametria Taylor
These guys are very amazing! They had my car fixed in one day and they fixed my problem. THANK YOU SO MUCH MIKE SMITH ❤️❤️❤️❤️❤️ Y’ALL ARE THE BEST!!!!!
Trish Carter
Service dept was courteous, knowledgeable, efficient & fast. Highly recommend!
Erin Cooper
All employees were super nice and kept me informed about my vehicle and the estimated time.
Andrew Huckabay
Mike Smith Ram service department has always worked hard to satisfy my vehicle needs. Though I know each vehicle manufacturer has their own rules and guidelines, I feel that Mike Smith Nissan could take some lessons from Ram’s service department.
Kristen Saari
Very professional. Got me in quickly for my jeeps service. Even put on my new windshield wipers that I had bought. Highly recommend.
Arick Hartman
Very good service. In and out in less than an hour! No sales pressure but honest about what your vehicle needs.
Allen Osborne
Jennifer was my service adviser and It was extremely enjoyable working with her. She was very professional and explained everything that was being done to my truck. The bill was exactly what I was told it would be. Jennifer was so good she could of doubled the bill and I would of gladly paid it. Thanks to Mike Smith Dodge for hiring such a pleasant person.
Bill Adams
Service is always great. Easy to make appointment for service, and I’ve been in and out in a timely manner every time. Alberto is great as well as all the others.
thomas matejcik
10000 times better then moore dodge
stryker12980
Mike Smith service department use to be reliable and professional, that doesn’t seem to be the case anymore. I brought my vehicle in For a minor problem that’s covered under warranty, i guess Mike Smith service department felt like the problem wasn’t worth fixing because it doesn’t affect the vehicle mechanically. I won’t be doing business here anymore.
Michele Daley
Dylan was awesome. I didn’t have to wait when I dropped off my vehicle. It ready before the time he told me it would be. Dylan kept me updated the whole time. I’ve never had a negative experience at Mike Smith service center.
Paul
I bought my first truck from Mike Smith’s in 2009 and was so pleased with the service I bought another in 2015 and they always give me A plus hospitality and service and have great maintenance specials to save me money
Rose Lennon
When I went here, I knew exactly what I was looking for…I had already seen the car online. Sean Dousti was the salesman I had. I was treated with respect and no bs. He listened to what I had to say and worked with me. I highly recommend Mike Smith for your next vehicle, and Sean as your salesman. Great team and honest guy…. if I could give a higher rating, I would
Dana Bunger
A huge thank you to everyone that helped us make our car buying experience quick and easy! This is now our 4th vehicle purchased from the dealership and we couldn’t be more pleased. Everyone is always so friendly and accommodating! We will definitely continue to do business here!
Valerie Mitchell
I have been to Mike Smith before and the service was great. Chris was the individual that help with the service of my car he was very knowledgeable and professional. I highly recommend them.
Juan Gutierrez
Getting an oil change for company truck, Ford F150. Cool that they do other car manufacturers.
Jeff Hayes
Chris was professional and thorough and kept me up to date on progress. While I’m in Texas, I’ll only use lMike Smith’s service department for my service needs. I believe that the dealership should’ve washed the exterior before returning the truck based on the services and time but that does not take away from the excellent dealership and service department services. Thank you, Chris and thanks to Mike Smith Chrysler (RAM)
Kyle Kruchten
Great service! Quick and efficient
Official Wess
My experience here was great. The guy mike that worked on my car did a good job on finding what was wrong with it and getting it fixed soon as possible.
Herman Allen
Down to earth! Dylan and Billy straight up best sales people we have ever dealt with! It actually was a pleasure purchasing a vehicle.
jerry johnson
Mike Smith Collision Center kept in touch and kept me up to date. They further collaborated with both me and my insurance company. However, when I went to pick vehicle up after initial repairs, discovered another problem (water leak from Jeep top). They kept vehicle and spoke to insurance. Ultimately, additional problem was my responsibility and when I went to pick up vehicle from Mike Smith Service Center, not sure it was actually repaired, as carpet remained wet. Vehicle was filthy, foam and gummy substance all over and inside Jeep panels were full of fingerprints with that gummy substance. Vehicle was there almost a month and given that coupled with money involved and that I bought the Jeep from Mike Smith, just thought at the very least, the vehicle would have been detailed. Oh well, this day and age, that’s what you get I suppose. Update – To be clear, Kevin at the Collision Center provided excellent customer service and the repairs were on point. 5 Stars! The GM (Mike) contacted me and after a subsequent assessment at the Service Center, the leak was the product of a deteriorating gasket. He made the situation right and had my Jeep detailed. I would increase this rating to 4 Stars.
Barbara Grubbs
Staff was very courteous knew what they were talking about and explained everything and full great experience I recommend them
David Lummus
Good people and awesome deals
J Cuyos
“Horrible service today!!! I received a call from the adviser, that I did not even meet when I dropped my vehicle off for my scheduled appointment for a safety recall this morning letting me know it was ready. I replied stating I need the shuttle service to pick me back up. I asked for an estimated time for the shuttle’s arrival so I could let my job know around what time I would be back to work. The adviser stating that he would have to call and ask the shuttle’s driver. Adviser never called back. I continued to call the adviser but he never returned any calls. I also left a voicemail, again he never called back. It took almost an hour for me to finally speak with someone. The lady at the service desk informed me that he never even told the shuttle to pick me up! I was informed that the adviser called the shuttle’s driver AFTER the service desk already told the driver to pick me up and he still never called me back. After waiting a total of a little over an hour and a half, the shuttle finally arrived to bring me back to the dealership… It was also recommended that I replace my cabin air filter because the adviser stated “”it was really dirty.”” After getting off the phone while I was waiting for the shuttle that I thought was coming to pick me up, I remembered I just had my cabin air filter replaced by them 3 months earlier when I was last there. Again, I called multiple times and to let them know that they just replaced it and it should not be time for a new one and I do not want them to replace it… Since my vehicle was last worked on by Mike Smith, only about 3,000 miles were driven since they “”replaced”” my cabin air filter and they are telling me that my cabin air filter is already in need for replacement?? That makes me believe that the filter was not replaced when I brought it in 3 months ago as the mechanic that worked on my car today showed me what supposedly was my old cabin air filter that was dirty. That adviser that originally called me was not even there when I went to pick up my vehicle… I still have not received any calls back from that adviser that was suppose to be assisting me with my vehicle… You’re definitely better taking your business elsewhere.”
Sylvia Mc
I took my car in for scheduled maintenance as always and got the superior service I have come to expect from Mike Smith Honda. My service advisor, A.J., was great. He was personable, polite, and very efficient. He did a great job, as well as the service crew.
Brandy Whisenant
Alberto was a great advisor. He kept me informed about my vehicle throughout the process. The only reason I gave 4 stars was the price of labor to install a small piece of trim on my passenger door ($70 seemed a little excessive). Other than that great experience.
Chad Collins
The salesman was very professional from start to finish…
beverly thomas
It was a great. Made a great deal.
beverlyededwards
Jessica in service was great! I honestly believe that our personality’s clashed at the onset but by the time it was all said and done, she was absolutely amazing! She kept me up to date on things, dealt with my warranty issues, got me in a rental and her quick professional follow up got me in and out with only a 24 hour turn around and considering other dealerships we’re giving me a 2 week window and there were several things needed done to my vehicle that turnaround was awesome! I would highly recommended Mike Smith Dodge to everyone for service! What has been a nightmare at other dealerships was honestly better than I could have ever hoped for! @ mike smith Dodge!!!
Pedro Sánchez
Fast and friendly service. Your one stop shopping center for all your Ram needs, parts, service and expert advice this is the place to go to.
Paul Eddy
Jennifer was able to get me in quickly even though I had made my appointment only that morning. Price for new battery was comparable to any other place in town.
Mary Broussard
Jennifer above and beyond to make sure everything I needed done was taken care of. I really appreciate the service she provided me. Thank you Jennifer!
Ray Cormier-ComeauxTyler
Wait was extremely long, from 8:30 am – 11:40 ish, but the root of the problem was resolved! Not the low tire indicator switch this time, like the last time on a 2020 Jeep Grand Cherokee SRT with about 130 miles on it, at that time, this time, approximately 2949 miles it was an actual nail in the tire! So, they did it and I’m glad they found the problem, that’s it!!! Overall, be patient, and you will get it one, and done!!!
Mr_Motivation
Very quick and convenient.
Gene Duplantier
This service was great everyone was so polite was well taken care of things were done quick? We’re answered coffee and snacks were great TV was on the right channel The news channel not a soap opera waiting room was clean and comfortable I could go on and on if you had six or seven stars I would have checked one of those thanks again you have one satisfied customer
JC Benvenutto
Been waiting on 3 dealership people to call me back to schedule a airbag recall, no one did, so I finally call Mike Smith’s back to get someone new to help me and told him my story, he was just closing up took my name and number promised to call me in the morning, HE DID, he scheduled me in the day I wanted and made sure the parts would be there, CHRIS!! He is the man to go to! Can’t miss him, super nice! Honest, with blue eyes!! Wonderful nice guy! So you have an old Dodge like mine that’s still you baby and you need it taking care of Chris is your man!!! Thanks Chris!!! : )
Taylor Ezell
Jessica with service and maintenance department did a great job reaching out to me on recall issues and scheduling me in a timely manner.
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