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Mullinax Ford of Olympia, WA

Overall Rating 4.4 out of 5
60 Reviews   Write a Review
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Ford Dealer

2225 Carriage Dr SW, Olympia, WA 98502, United States
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Company description

Mullinax Ford of Olympia - New Ford and Used Car Dealer

Visit the Mullinax Ford Dealership in Olympia, WA for New Ford vehicles and Used Cars. We make buying easy with Up Front® Pricing and No Dealer Fees!

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All reviews:

Kjerstin Riedel
We have worked with Chad Ojard to purchase 2 cars in the last year. Chad bent over backwards to help get the best car for the best deal for our teenage son, who was purchasing his first car. Chad is a good listener and shows empathy, which are 2 great traits for a salesperson. I highly recommend Chad Ojard if you are looking for a great car and a fair deal. I would also like to mention Zach, the General Manager, who helped us in our time of need so our son couldn purchase a reliable car that will last him for the next several years while he is in college. The team at Mullinex know how to take care of their customers and the community. Highly recommend them.
Justin Stromberg
I have worked with Ben twice on purchasing vehicles here. My latest one being a 2010 Nissan Frontier. He was very helpful in the process and gave me the best deal. He made the deal even better by delivering me the truck after it was serviced and went through detailing. I would recommend working with Ben given the opportunity.
Andrew Young
This is a great Ford dealer! Went in to test drive the new F-150, and I confirmed to this day, this is exactly what I am looking for as soon as it becomes a financially good decision! The team was super nice!
Charlee Beagley
Mr. Mike Murphy is amazing. Super personable and listens to your needs when looking for your new car. Would definitely recommend him to anyone and everyone.
Best deals here in Washington state.. thats why my wife and I drove over 2 hours one way to come here. We ended up buying the 2020 mustang gt convertible California Special. We love the car so we bought it. During the inspection of the car we noticed a small tear in the leather driver side seat not a big deal but I did point it out to the salesman he told me they’d fix it no problem “they must have accidentally ripped it when taking the protection off the car seat” so I took his word and moved on. Short story after all the paperwork was filled out and they handed me the keys that tear in my leather seat was never mentioned and never repaired. So my advice is don’t fill out any paperwork until you have them fix anything on the car first then the paperwork can be started. Overall experience was ok. Price was 3k cheaper then up North.
Vicki Lynn
We purchased a Certified Pre-Owned Ford Edge from Mullinax Ford of Olympia on Dec. 1st. 2020. It was one of the best buying experiences I have ever had from the time we met our awesome sales person, Jon Robison, and the Finance guy and the Service Dept. and all their staff. I don’t have one bad thing to say. Everybody was super friendly and it was a no pressure situation. We had some good laughs and really just wanted to stay a little longer. We had a few issues that needed attention and the Service Dept. and their staff, which includes Kayla and the Service Dept. Manager, Josue, bent over backwards for us! I recommend them 100 percent!
Dayna Anderson
It was a pleasure to be helped by Chad James here. His straight forward, honest manner in answering all of my questions made for a true positive experience. You can put your confidence in him!
Brian and Stephanie McIntosh
Great customer service from Mike Murphy! Thank you for making our car buying experience a positive one! It was worth the three hour drive! My husband is also thrilled with the detailing his car got, feels brand new!!
mark blas
Best deal we could find anywhere in WA. Was helped by Jim Mohling he was patient and showed all the inventory for what we were looking for. He took us through all the features and explained there functions and helped us find the vehicle that we eventually purchased. Overall we had a great experience there.
Vincent Abraham
I had the pleasure of working with Mr. Chad Ojard when I went here. I was stressed because my vehicle had just died but Chad was very easy to talk to and knew just about everything about the vehicle we looked at. Chad was also well versed in many other topics that we discussed while waiting for finance. I entered Mullinax a sad man without a car, and left a happy car owner with a newly renewed fear of Skynet.
Mr.FoxBlue Reborn
Chad Ojard has sold me 2 vehicles now. He will jump through hoops to give you the best experience. He is knowledgeable of his product, incredibly friendly, and goes beyond what is required to make your purchase memorable. Go see him for your next new or used vehicle!
Allen Browning
What a great car buying experience. Mike Murphy is a honest no BS salesman. We were never pressured. The sales price of the car was fair and they gave us a fair price for our trade. I can’t say enough good things about our experience at this dealership.
Devon Stone
Last night, my husband and I went in to look for a new Explorer and were referred to Ben by a friend for help. He was wonderful! I told him exactly what I wanted out of my new vehicle and he delivered that and more! He and the finance department (shout out to Bobb-I for staying late) were open and upfront about costs of everything and made sure to get me into the beautiful Explore at a price I can afford! We will see you next year when my husband buys his new Bronco! I highly recommend this dealership
Inna Krohmal
Had a fantastic experience. Chad Ojard was very knowledgeable and patient with me. I bought my mustang from him and I’m loving it. He went above and beyond for me and even followed up with me couple weeks after purchase.
Eric Jones
My car sales man brain Casper was so amazing in every way. He worked super hard to not only get us approval for one but two car. I would definitely recommend this place but even more my car salesman Brian Casper
Sierra Thomas
It was a great place, very helpful and understanding. Jim M made it a lot more easier for me to buy my first car. Very much appreciated for the help that I received.
Annie L
I spent several weeks looking for a car and throughout it all worked with Chad James at Mullinax Ford. He was amazing-really patient, helpful and upfront about everything to do with their cars. The pricing and policies at Mullinax were also really clear and easy to work with. Overall it was a great experience, especially relative to some of the other dealerships I was going to. Highly recommend!
tiffany scoggin
Purchased a 2019 Ford Edge 9/4, worked with salesman Steve. This experience rivaled the one last year when we bought my husband’s 2019 Ford F150. Best experiences ever buying vehicles. Our trade-ins got top dollar and on Cargurus, my Edge showed that Mullinax was below the value so I didn’t even need to try and negotiate a lower price. Got great financing through Ford Motor Company and Dan got me an excellent deal on my warranty, also through Ford Motor Company. This is not the same dealership as before!!!!!! Highly recommend Mullinax, and highly recommend Steve and Dan. Thank you guys.
Le Si
I came to Mullinax Ford to purchase a non-Ford vehicle. The sales rep, Jeff Frederickson, was professional, nice, and true to his word. He patiently answered all my questions and kept in communication before I even set off at the dealership. The whole experience was painless and effortless. Thank you so much for a positive experience. My dog and I appreciate it!
Randi Henn
The sales department is great! Specifically Brian Casper. Brian was incredibly patient with me and my kid while we shopped for our first new truck. He was also transparent with me about the pricing of all the items we wanted to add-on. He and Chad (not sure his last name) ran multiple scenarios to get me to a payment within my budget. Months later, I emailed Brian for clarification about servicing and he called immediately to ask specifics about any issues/concerns I had.
Aaron Wagner
Great experience with Jon Robison and the Mullinax Ford team. I already knew what I wanted and had a vehicle to trade. They gave me a little more than what I was hoping for on my trade and gave me a great price on my truck. Working with Jon was an easy and stress free process, and I’d HIGHLY recommend calling Jon and working with Mullinax if you’re in the market for a vehicle.
Juanita Lopez
Personnel are soo friendly when they are unable to answer a question or provide reasonable information it’s blamed on the company. I felt the dealership was more interested in keeping the car on their lot rather than selling it to me. If this is the “company’s “ way of doing business they can keep every car they got on their lot.
Josh Gray
They claim do not have any dealer fees, however “Additional Dealer Markup” does not count as a dealer fee. They do get an extra star for being upfront with that fact their slogan is misleading and seem to be genuinely nice. They told me their mark up was less than other dealers, however most other dealers do not actually charge an addition dealer markup, only some do. Just means if you want a specialty vehicle you have to leave Olympia to save several thousand. I bought a new Raptor at sticker the same day 40 miles away.
Kyle Castro
If I could give 0 stars I would. My 1st red flag was when I initially was financing my vehicle I had $9000 cash down. I remember the representative spreading the money out on his desk and stepping back to take a photo for his social media. The second red flag was going over warranty options. none of they’re options were reasonable. Now after owning my truck for just over a year and 13000 mi. The transmission has gone out and will be a min ot $4000 to be replaced. I called today to talk to the Sales Manager to express my situation and to see if anything could be done from there end. Maybe a discounted replacement or anything they could offer… rather no options were provided, not even a phone number to a service shop to get it fixed. Or even the “let me go ask my boss” …. I stated I will never shop at mullinax again. The response I recieved was “thats fine” Suming this up ive had a really sour experience with Mullinax and knowing if I saw a review like this when I was shopping around I would have shopped elsewhere.
doug dishaw
Chad Ojard is awesome! He’s helped me with 2 cars now, the process is the same! Fast, easy, fun! Helped me with the techy stuff with my phone, and got me into a good fuel economy commuter! Go see him for your next vehicle!
Anita Sandwick
Jon went above and beyond to get me the truck of my dreams. I came for a different truck that another buyer beat me to signing. But Jon was able to hook me up with an even better truck. I’m so happy.
Ron Waters
Drove over 500 miles to get my new truck at Mullinax Ford and traveled through three states in the process. Salesperson was great – answered every question before I got there. Truck was ready to go. The upfront pricing was a big plus also. Highly recommend.
Bryan Jones
Today was the best car buying experience that I have ever had. Chad Ojard provided a warm and friendly environment that put us first. We will be recommending Mullinax Ford and Chad to all of our family and friends. God bless!
william parvin
Had a great experience working with Gordon Abear during the purchase of my new F150. I really liked that I was able to look at the new inventory of F150s without being followed and pressured. Once I found what I liked Gordon arranged the test drive and provided excellent customer service throughout the entire buying process. The Finance team also did a awesome job with obtaining a low interest rate and with the speed of completing the paperwork. Buying a new cell phone would take longer. The only issue that I have had is with the Truck. I found a few scratched on the hood after the purchase and there is a whistling sound coming from the transmission. The Mullinax Service team, without hesitation, has already taken care of the scratches and have parts on order to correct the transmission issue. Overall, to this point, I have had a 5 star experience with Mullinax Ford and would highly recommend Gordon Abear and the rest of the Mullinax team for your next vehicle purchase.
The Warsaws
Mike was amazing throughout the whole process and explained everything very throughly. Finance was very friendly and helpful, and made buying a car as painless as possible. Highly recommend and will be back in the future.
Omer Rafiq
Bought a Raptor…i was having my own financing Sales person Chad was really nice and made the whole buying process very smooth.. Thanks Chad..much appreciated…!!!
Saul Resendez
I had a good experience at this dealership. I knew what I wanted, how much I wanted to spend and so on. You’ll always have to negotiate but that is not a bad thing. I had a good salesman in my opinion (Ben Medina), I feel he was upfront with me. I have a lot of experience buying vehicles…but this was one of the best interactions I’ve had in quite a while.
Veronika Dunnam
Nick Swanepoel is one of the best Sales Representatives we have ever worked with. He is one of the reasons we purchased from Mullinax Ford! They didn’t have the color we wanted but had it in two day! Great Company.
Gus Svoboda
Matt helped me and my mom get the best car in our price range. He was patient and really listened to what we needed and I think I got the best car I could have gotten I would recommend the dealership in a heartbeat
Erica Van Guilder
We respected the social distancing in place at the time and my husband contacted a salesman via phone and text. We live over an hour away so we worked out our trade in and price of new vehicle including financing options, over the course of two days. We were also told that his manager had lowered prices on some cars today and ours was one of them. Upon arriving at the dealership, after a 1 hr and 10 min trip, we were informed by the finance department that the reduction in price was only if we chose the 6.9% Ford financing. BUYER BEWARE! They may not have a second sticker but the advertised price on the vehicle is only if you use their financing options which is a higher interest rate and longer term! Very deceptive and a huge waste of our time. Yes we do have a thread of text discussions and voicemails that support this. This dealership engages in the unethical practice of getting the customer in the show room then subjecting them to unscrupulous pricing games.
Kimberly Edwards
What an amazing dealership. The sales reps where so kind with all my questions. i was really torn between a Ford and a Chevy SUV. They where understanding and didn’t say anything bad about the other dealerships vehicle trying to get me to purchase from them. They let me test drive any vehicle and helped me understand all the tech in each one. I can be very difficult with a lot of questions and doing side by side comparisons. This is my 10 year car and i worked hard to get a vehicle that i wanted to fit all my needs and whats. They understood and helped me over a few days to get to what i needed. Inventory was low at a lot of dealerships and we have traveled up and down the I-5 corridor trying to find the perfect vehicle and one thing that i noticed that the sales people where never interested in helping us if they where not going to get a quick sale. Or they just assumed we couldn’t afford it…. Not with Mullinax they did not care that we were not ready to purchase yet and still treated us with so much respect. I made a few trips to the dealership with questions to make sure this was the right vehicle. There was no pressure on me to buy right away they showed me all my buying options and left me to make the decision without pressure. They also showed me the extended warranty and did not push me into purchasing it right away just gave me the information and let me look into it in my own time. I am now the proud owner of a 2020 Ford Explorer Platinum edition and i could not be happier. Two days later i had a list of questions about the warranty and the sales rep took the time to respectfully answer every question with detail. And to add this is my second vehicle that we have purchase from them. in 2018 we purchased a 2018 ford f-150 xlt and they where just as amazing with that purchase as well, and next year when my daughter is ready for her car we will be back.
Christian Thompson
Don’t waste your time trying to schedule a service here. Calls go to voicemail and they don’t return your calls. Been trying to schedule a simple oil change for two weeks now. Lakewood Ford answered right away, so I’m dealing with them from now on.
Tamara Blockson
2 month transaction out of state. Received the car damaged. Cant register it. Stuck with a car note but cant drive it. Dealership not responding to phone calls, emails or texts. Not trying to resolve any issues. Owe me a True Car discount. ALL LIARS! FIRST TIME BUYING OUT OF STATE, AND I WILL NEVER ATTEMPT WITH ANY DEALERSHIP AGAIN. CUSTOMER SERVICE, -10!
Kirsten W
Matt Gonzales is amazing! This has been by far, my best car buying experience! He made the whole process a breeze, and he was super honest and upfront about everything. You can tell this dealership takes pride in their business, and they CARE about the customer and provide outstanding customer service. Matt did everything he could and went above and beyond to get me into the rig of my dreams, and I couldn’t honestly be happier! The whole staff there is very personable, professional, and welcoming. Matt and I did a lot of talking, not just about the purchase, but about family, our lives, and told funny stories. I can’t say how thankful I am that I got to work with him. My situation is not the most common, so I didn’t have high hopes and really didn’t think it would be possible, but it all worked out because he busted his butt to make it happen. There was no trying to up sell anything, or get me to change my mind on the rig I wanted, and no pressure whatsoever for anything. Easiest vehicle transaction I have ever done. If I ever have to buy another vehicle, I’ll definitely be going through Mullinax Ford, and will be referring those I know! Thank you for all your hard work, and making me a happy lady!
Toni Ochoa Pierson
Chad Ojard did an exceptional job selling us our 2nd Ford F-150! I appreciate his knowledge and excellent customer service! I would recommend anyone looking for a vehicle to go to Mullinax and ask for Chad Ojard!!!
Manouchaher ariaie
Mostly nice people but I was there twice and both times I had some issue, last time when I was there One of the guys at the quick lane did not seem to care much when calculating services intervals and parts that should be changed, he told me that my car needs new spark plugs at 60k miles and transmission cleaning, where the owners manual says 100k for spark plugs and 140 k or something for transmission, and later after asking him several times he said that he calculated my service for severe use and I never told him that I use my car severely. And the time before when I went there, they forgot to rotate the tires and did not tell me but when I asked them if they did it or not they said they did not find the lug nut lock. But they never bother to ask me, I was sitting right there or they could call me. (Note very caring people)
Noodles 530
Mike was fantastic, He did an amazing job, answered all my questions, straight forward!
Shane Pitzlin
Purchased a Subaru from Mullinax, my sales consultant Jon Robison is the best. An outstanding genuine professional whom put my family’s needs 1st. He was honest, extended no pressure, just gave the facts. I have purchased from Mullinax and Jon before, and will go back again. The whole team there works efficiently, professionally, and with a smile. Thanks also to Grant whom is always on point, and Bobby whose knowledge and courtesy is only eclipsed by his versatility.
Anastacia A.
I rarely leave public reviews like this however I recently bought a truck from Steve Provost and I feel like he deserves the recognition for his amazing customer service during the entire process. Steve was very personable, accommodating, helpful, and was patient with my many questions and phone calls. He was not the stereotypical pushy salesperson that I have experienced in the past. He’s a good one! Thank you Steve for the positive experience.
Krista Mikealson
Stopped in at Mullinax to look at a used SUV. Mike Murphy was our salesperson. He was friendly, easy going, knowledgeable, transparent… basically everything you don’t expect in a car salesman.😆 Mike took down everything we wanted in an SUV and for two weeks kept in touch to let us know what they got in. I highly recommend stopping in at Mullinax and asking for Mike, you won’t be disappointed!!
Rebecca Browning
Mike was amazing, he made the buying process seamless! Would highly recommend him to anyone looking for a new or used vehicle.
Jim Sheppard
Working with Ben at Mullins Ford when purchasing my new 2020 F-150 was about the most painless experience I have ever had when buying a vehicle. If you are looking to buy a new rig, I highly recommend these guys, especially Ben. He went through all the features with me on my new Truck and even set up a couple of them for me.
Zach Bass
Sales department and upfront pricing is fantastic. Service leaves alot to be desired. One week after purchasing a 2020 F150 the battery was bad and intermittently would not start. Went into the service dept first thing Tuesday after Labor Day and was told they were three weeks out. After some arm twisting they said they could get it done that day if I could leave the vehicle but I had no ride and my infant daughter was with me. Also no loaners. At this point after an angry exchange I finally got them to change out the battery (took them an hour), but they were unable to run the diagnostics due to time… Value Ford in Elma and Five Star Ford in Aberdeen were both able to get my truck in within the week. Moral of the story: Buy your car here, sales dept is fantastic. But DO NOT expect the same experience with their service department.
Shawn Christensen
We had a wonderful experience at Mullinax Ford in the Olympia Auto Mall. The level of professionalism started with our Sale Representative Nick Swanepoel, who delivered and met our every expectation. We found the right vehicle for the right price. My Family has been a long-standing customer of Mullinax Ford, due to the outstanding customer service we receive every time. Mullinax Ford of Olympia is the total package for your needs (sales, maintenance and lube and tires). I highly recommend stopping by and ask for Nick Swanepoel.
Struts 727
Outstanding customer service and great selection. Prices are extremely reasonable. I strongly recommend Mullinax Ford of Olympia and to work with “Mustang” Chad.
Edvin Garza
I’ve bought 5 vehicles over the past 4 years, and helped a few friends negotiate theirs at other dealers in the same time frame. Hands down, Mullinax has been the best and easiest experience i’ve had! I was ready for some underhanded practices, hidden fees, shady salesmen. Not the case with this dealership. Chad Ojard found several trucks within my budget, let me inspect them at my own discretion, and pick the one i felt was right for me. Great place to do business!! Chad, thanks again for the help and your patience!
D. M. Phenix Alessandro
Had an amazing sales experience with Steve Provost (sales) & Diane Adams (finance). We went in for a F150 & really got a beauty. They were thoughtful, thorough, & followed up on all of our questions. Even provided us with info & resources we didn’t know about. I want to personally refer anyone looking for a new car to Steve over at Mullinax. Steve, you are worth more than 5 🌟’s!
Michael Ewing
Once again, I’ve had a stellar experience at Mullinax Ford. Five Stars to Jon Robison (Sales Representative) and Bobb-I Pruess (Finance Manager). Also, a special thank you to Chad James who referred me to Jon as Chad was not on duty that day. Although I was looking for a Ford Escape I stumbled across a 2020 Ford EcoSport. I was a little surprised at the great price considering all the features. Jon explained to me that this vehicle was a loaner SUV with less than 5,000 miles. I felt zero need to look at other vehicles. SOLD! Jon is great! He is professional, knowledgeable and friendly. What a delight to work with him! High marks to Bobb-I Pruess as well. A very smooth transaction. High marks to Mullinax Ford as well. They hire the BEST people! Best Feature: Heated Steering Wheel. I’m a Uber driver and start work at 4 AM.. A heated steering wheel is a gift! 🙂
Makahla Huff
Matt was SO helpful! He was honest, trustworthy and never did we feel pushed into anything. (Accept the finance person, who was very pushy. We looked past this because Matt was so helpful) We bought a 2020 expedition, and drove all the way from the Oregon coast. So worth it! Thanks Matt!
Michael M
Very easy to do business with. Jeffrey Fredrickson was always available to answer any questions. I would recommend!
Aaron Bosio
The 2 or 3 times I’ve had my car serviced here, the service itself was great, BUT it was extremely hard to get a hold of anyone in the service department to schedule my appointment. Most times I called, I would go through the automated system to the service appointment line, and nobody would answer. Other times, the scheduler would pick up, but if I needed to speak to a service advisor, they would transfer the call and none of the advisors would pick up. For one of my oil changes I had to go in person to schedule to make sure I was able to speak to someone. My car currently needs to be serviced, but after trying 5 times throughout the day to schedule it, I ended up making an appointment with a dealer nearly 30 minutes from my home in Olympia just due to the fact that they answered the phone first try.
Aaron M
My wife and I stopped in to look at a three row SUV. Mike greeted us at the car and set us up with a test drive. After taking the car for a test drive we decided it wasn’t for us. Mike wrote down exactly what we were looking for and called us within a week about an SUV they got in that fit the bill. Mike was great to work with, not pushy, really went above and beyond to find us exactly what we were looking for! A+ to Mike and Mullinax!
Isaiah Calloway
Extremely easy process, looking to help you buy a car not rip you off. Chad Ojard sold me my focus extremely transparent and with out a doubt looking to help you in any way possible
herb lemke
Not impressed with svc dep. Ultimately took over three weeks to get in. Now….SLOW to get the svc done. Do not believe the ‘time’ they quote for a svc. Lesson learned!
Megan Montgomery
We love working with Mullinax! Mike Murphy is the best and always makes it so easy and a comfortable experience. Everyone else is always friendly and helpful too. We highly recommend and really can’t say enough good things!
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