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Johnson Auto of Laramie, WY

Overall Rating 4.5 out of 5
54 Reviews   Write a Review
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1565 N Pierce St, Laramie, WY 82070, United States
johnsonautolaramie.com
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+13074603990

Company description

Johnson Auto of Laramie | New Dodge, Jeep, Chrysler, Ram Dealership in Laramie, WY

Johnson Auto of Laramie sells and services Dodge, Jeep, Chrysler, Ram vehicles in the greater Laramie WY area.

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All reviews:

Ryan Field
I was on the road and my fuel filter warning came on. I was almost half way through my 1800 mile trip when this happened. I got on line and was lucky enough to find Johnson Auto of Laramie. The service department was awesome and everyone war friendly and great. I wish I lived closer to them as I would only use them for my Ram and Jeep vehicles.
H Dean Hines Jr
Tara, Luke, and Steve went above and beyond working with me on a trade in, and, in the process changed my preconceived notions that Dealerships aren’t honest or worth doing business with. I’m very pleased and will be recommending folks to take the drive up Laramie. Thanks guys!
Mike G
Excellent service, from setting up the appointment for warranty work, getting the part in quickly, and performing a complicated repair while I waited, all five stars. Special thanks to Donny, the service advisor for his cordial and professional manner and the mechanic, much appreciated!
adam
Friendly employees, but management is failing. Took my truck in once and when I got there I was told all the mechanics called in sick. No one bothered to call and tell me ahead of time. Finally got the truck in a different time. This time the mechanics showed up but it took them an extra day than they expected, but no one thought that the customer was important enough to call and inform. I told them ahead of time I needed the truck for work, I even called to check on the status and they still ghosted me. Poor management and sad customer service.
Rebecca Klein
Amazing service and friendly employees! Best Jeep service I’ve ever experienced. They definitely go above and beyond.
Clay Rushing
Visiting the service center, I was immediately greeted, taken care of, and treated well by every employee I encountered. The service was fast and well done with little extra that made the visit worth while. I will be returning when maintenance on my vehicle is required again. Thanks again guys!!!
sean burch
I would give a negative star i could. When we initially purchased the Cadillac Escalade it went pretty quickly but it was closing time on a Saturday so they rushed us through. The vehicle still had its temporary tags on it when we had a major engine breakdown. The lifter collapsed and it has a bad cam shaft as well. We are looking at over $4000.00 in repairs. I reached out to the Internet Sales Manager we purchased the vehicle from and General Manager as soon as it was diagnosed and they both basically in so many words said you bought a used vehicle too bad so sad! I was shocked i really thought they would be fair and do the right thing and assist us somehow. I understand that purchasing a used vehicle is “as is” for minor things but not a major engine failure! No one purchases a new vehicle with the expectations of having to put $4000.00 in repairs in the vehicle before you even purchase your plates! A friend of a friend heard our story and reached out to someone he knew at that dealership. I spoke to him and he offered to give me a car to use until mine was fixed. Well that didn’t help with the huge bill but it helped with transportation while my newly purchased vehicle was down he would also reach out to the location in Brighton since they work on GM vehicles and ask them to fix it for us with a reduced labor rate since they are owned by the same person. That morning he called me back and said the General Manager refused to give us a vehicle or help us whatsoever! Another kick to the gut! Everyone I told was totally shocked & applauded. The General Manager is only concerned with the bottom line NOT doing what is morally right! Screwing over people like this is wrong! We have been out of a vehicle since Thanksgiving. BEWARE DO NOT BUY FROM THIS GUY OR HIS DEALERSHIPS!
Rockhard Concrete
The Johnson Auto Service department is great! Ryan, the service manager is always straight forward with what repairs need to be done and what the repairs will cost. We service all of our work vehicles here, and the service team does their best to get them in and out ASAP. They recently pulled and replaced a transmission for us in under two days. Had my truck in the shop by 9am and the truck was done by 1pm the next day. They had to go get the transmission from Brighton, CO. I have been a customer here since 2018 and I wouldn’t look anywhere else if you are needing to service your Ram, dodge, Jeep, Chrysler, or any other vehicle.
Adam Coop
Johnson Auto of Laramie’s customer service for the win! They went over and beyond the call of duty remedying a newly discovered issue of a missing lug nut key on my pre-owned vehicle purchase from this summer. They were able to get my vehicle in right away, provide me with a new locking lug kit, remove the old locking lugs, and rotated my tires all free of charge. A huge thank you to all the staff of Johnson Auto of Laramie for your stellar work today.
Katherine Bowman
We had exceptional customer service Donny in the service department. We have already recommended this dealership to many of our family and friends that live in Casper. The customer service makes the 150 mile drive worthwhile.
Elliott Bales
Johnson Auto of Laramie was excellent. I took them my 98 Jeep Cherokee to replace the rear oil seal and oil pan gasket. They had it looked at within hours and had me back in my vehicle while parts were on order instead of just keeping it a whole week. They had it back in the shop as scheduled the next Friday and repairs would have been done that day excepting some unforeseen circumstances. They communicated with me asap and even though my vehicle took a little longer they took care of me and had it back to me the next business day. Now it’s running like a champ. Thank you Johnson Auto of Laramie I will be bringing the ole Jeep back again for sure.
rosschcn
Professional and true to word of they go out if their way to provide exceptional service. Repaired rodent damage to wires, quickly and efficiently. Stayed open past closing hours until I arrived in town to pick up my truck.
Tracey Schaffer
Fast, easy and friendly! Jason and Kaden are the best! Thanks guys!
Matt
Johnson has always been great people to deal with. Their service department has been top notch and very good to me.
Mike
They were very helpful and time efficient. They didn’t think that enterprise would have a car for me so they gave me a loaner for the few days that they were working on it to ensure I had transportation if I needed it.
Philip LeBeau
Determined serious engine work needed. Wanted to trade in and dealer tried to steal jeep. The dealership showed it’s true colors. It’s not a business that treats you like family. It is a dealership that is looking at only selling you a vehicle making the most profit then forgetting you as a customer. Will not buy again from them.
Paige Hysong
Donnie was very helpful and able to get me in the same day for my brakes since they had gone out and got it done in a good amount of time.
Jim Jones
Very friendly! We got a great deal on an extremely low mileage durango. No pressure and worked with us to make a deal happen. I would highly recommend them to anyone.
Gillian Moore
Would give ten stars if I could. Stopped by the service department with my older Jeep which had broken down on my way across the country. Even though they were extremely busy, they very generously managed to slot me in during a little bit of down time and I was back on the road in a couple of hours. Big thanks to Jasen and his colleagues. Wonderful people, great service.
kim orta
Thank you Luke for all of your help and time buying our Yukon. We love it and are so glad that we made this purchase with you. We had bad experiences at other dealerships but had a great experience here.
Krista Scharpenberg
Our family was on the way home from Yellowstone and we broke down in Laramie, we didn’t have a whole lot of extra time for our trip home because we needed to be back to work Monday. We thought one of us would have to stay behind and the other take our little guy, my teenage cousin, and the camper home in a rental truck. They were extremely busy, but Jasen said he would do everything in his power to get us back on the road quickly. Barely two hours later we were good to go. Johnson Auto of Laramie has great service, but more importantly compassionate employees! We owe them so much more than gratitude!
Marty Carlstrom
Our Jeep broke down travelling through Wyoming on Sunday night. We had it towed to Johnson Auto Monday morning. Even though they were completely booked out for a couple of days Ryan and Chris looked at it right away and had it repaired by noon. Great service! If I lived in Laramie I would send all my business their way.
Jesus Martinez Jr
Service department didn’t want to warranty out a tail light that had moisture going inside. And said they won’t do anything about. My family and I have bought 4 vehicles from them, and this is how they treat us. We won’t be buying here again, or recommending this place to others. Edit: I have read in forums of other Ram 2500 owners experiencing water or moisture leakage into the tail light assembly, and of course water expands when it freezes…
Michael Kottenstette
The Service Dept. @ Johnson Auto Center in Laramie, Wy, are a group of knowledgeable Car People, lead by Jasen, one of the NICEST and MOST HONEST PEEP IN THE BUSINESS. Appreciate your service. M Kottenstette
Bill Brumbaugh
Donnie was very friendly and helpful. Overall I was very happy with the service when I bought my truck in for maintenance and repairs.
Justin Budd
Johnson Auto quickly worked me into the schedule and even delivered my truck to me. Johnson is superior to Cowboy Dodge (Cheyenne) in every category.
Alex Nachtigal
I took my car in for a safety recall and it also needed a repair, after quoting me a price I agreed to get the work done. Once they finished they charged me an extra $150 for an extra part they didn’t included in the quote. Not to mention they wanted to charge me $100 for a simple diagnostic that took them 10 minutes to do. You know those auto mechanics that give the whole industry a bad reputation? Well this is them.
Pia Dooley
I ALWAYS receive such wonderful service ! Jasen and his crew are the best! They always notify me of any service my vehicle may need in the future with no pressure. I appreciate that ! Definitely a great service dept and technicians !!
Tom Garrow
Was traveling through town and had a flat tire, called the service department and Chris took me right in and fast and friendly service. Also looked at a couple new trucks with Luke, salesman, no pressure, great environment professional staff, super friendly. Nice small town feel.
Talena Runner
Johnson auto of Laramie was absolutely amazing I worked with Bob and he got me right into a car I was looking at in my price range and was there to answer all of my questions. They were just awesome to work with and made the car buying experience very easy and not stressful.
Kristena Scratcher
We bought a car from Johnson Auto of Laramie. COLTON ZIER was the one who sold us the car. Colton is a super nice guy. You Rock. Then we met JASON SHIPLEY, who is the Finance guy. He is a very nice, smart funny guy who helped us finance our vehicle. We are so blessed to have two wonderful guys who made it a wonderful experience in buying a car. Thank You!
Barry Feely Don Smith
I was traveling thru when the engine light came on my Jeep Rubicon. I looked for the Jeep dealer here and called. They had me bring it in right away and leave it so they could work it in to check it out. I worried all night that I was going to get hit with a big repair bill, but It turned out that the computer just needed resetting and there was nothing actually wrong. They could have sold me the farm but instead they had it all squared away the next morning and it was just a small charge, that was taken care of by the warranty. Very, very accommodating and caring service! I would highly recommend this dealership.
Dave Martin
Kaden was our sales representative and was very relaxed zero preasure made me very comfortable with our purchase of our Ram truck .The sales manager all the way to the finance gal was VERY helpful and polite all around a great experience not one complaint to give
Edward Yalacki
The new management has really turned this place around. The salesman Vince I highly recommend. Even after the sale he will been over backwards to help you. He treats you like he sold the vehicle to his best friend. Ryan in service is amazing as well. He will do everything he can to get your cost down as low as possible. This is a great dealership.
Matthew E
Did a great job diagnosing a problem with our 2016 RAM 2500 6.4L and it runs great as it should and fast synthetic oil change, received truck back same day. Great Service! Thanks!
Kristen
Great truck buying experience. Came from out of state, transaction couldn’t have gone any smoother or quicker. Thanks again!
Colton Zier
Johnson Auto of Laramie always does a great job getting my vehicle done in a timely and correct manner
Alana Origer
Brought my broke down vehicle In scared there was no way of fixing it. Got her fixed and is running amazing!! Highly recommend this place!
greg wyatt
My wife and I have purchased a total of 7 new and 2 used dodge/jeep vehicles from 5 dealerships. I can say without a doubt that the best dealership I have ever dealt with was Johnson Auto-group the Dodge/Ram dealer in Laramie WY. Peterson in Nampa Idaho is a close second. The salesman (V. Sanchez) was the friendliest and no nonsense salesman I have felt with. Extremely knowledgeable and professional. Went out of his way to make the deal we wanted and to ensure everything was to our liking. I’ll buy my next vehicle from him at Johnson Auto of Laramie.
Roger Lemieux
I’m a wildland fire fighter for c.s.r. enterprises working out on the line they came to us as we were stranded they were very professional and got us back to work asap even checked up on us next day to make sure everything was ok would highly recommend them
Lindsay Hein
Excellent car buying experience. All staff were extremely helpful and considerate. Everyone certainly went above and beyond during the process.
Brian Robinson
Johnson Auto of Laramie is an excellent place to buy! Kaden Jeffers sold me my vehicle. He was very on top of the whole process, and above all very easy to work with! Made my deal with him over the phone very quickly and went to pick up my vehicle. I couldn’t be happier about my experience! Definitely would recommend Kaden and Johnson Auto of Laramie to everyone.
Lore M. Ipsum
I’ve known Jasen for years, and have followed him to three different dealers in town during that time. If you want a Service Advisor who’s honest and who will make sure you get reliable, competent service, he’s the guy you want.
Kraig Schlueter
Service department provided prompt honest and reasonably priced service for my vehicle. Staff was super friendly and knowledgeable. Best experience I’ve had at a Jeep Dealership. UPDATE: Additional visits (Oct 2020)with my new Jeep find that the service department continues to earn 5-Stars.
Gabriel Watton
Don’t bother. They had a truck supposedly in good condition and explained they inspect all vehicles coming in. Drove two hours from Denver to find quarter size dings in the paint, heavy rust, cigarette burns in the seats, and a big ol oil leak. To top it off, the transmission shifted very hard on the test drive. If they drove it all it would be obvious. They are just trying to get rid of a piece of junk they got on trade and are willing to waste people’s time to do it. Don’t trust anything they are selling.
Adele M Klima
We have our Dodge Grand Caravan 2016 serviced here whenever we need help here in Laramie. Our needs are met quickly and professionally.
Brynn Shipley
Can’t say enough great things about this place! It was time to get into a safer, larger vehicle that better met my needs and Jason got me into a Jeep Renegade that I absolute love that fit my budget. Thank you Johnson Auto of Laramie!
debbie barnes
The service department is wonderful. They are always so helpful and very accommodating. They take care of all of my vehicles need very well and promptly
PaleoSynthetics Performance oil
This is my second buy with Luke and the gang. I buy a lot of vehicles and I have never felt as good as I do buying from them. Luke is a great guy and I will be back to buy our New Wrangler from them next year. That will be my third purchase in 3 yrs.
Matthew Lee
Where’s the six star option? This place was phenomenal. Firstly, a shout out to Colton Z. in sales, amazing to work with such a professional and intelligent sales team member. If you don’t want to be under a ton of pressure, come here. They didn’t waste my time, and I didn’t waste theirs. They gave me a totally fair trade in offer on my car, whereas other dealers I went to did a bunch of “closed door” opaque bologna, and ultimately tried to screw me over by several thousand dollars on my trade. No nonsense, professional, friendly, courteous of my time. Very happy with my Ram Truck, and very happy with the experience they provided. I’ll be buying my next truck from them as well, it was worth the drive from Fort Collins. Edit: I did want to mention, that I work in the used car industry, so when I see a well put together organization — I know it. EDIT: After owning my truck for about three weeks, a problem surfaced that required a front differential replacement to remedy. I called the dealership to ask about any avenues for help, and was completely blown away. They offered to buy me a replacement differential, and even offered to put it in (though as a mechanic myself, I declined the install). I was really not expecting any help from them at all, but that’s not how these guys carry themselves. To anyone reading this: Buy your vehicle from this outfit, I’ve never in my life experienced such upright character when buying a used vehicle.
Stephen German
Kaden and the rest of the Johnson Auto staff offered us a no-nonsense, helpful, and very pleasant experience in purchasing a vehicle. They worked with us to find the best financing rate available, and they provided a fair trade-in for our old vehicle. We were in and out the door with keys to our new vehicle in a remarkably short time free of stress and hassle.
David Calhoun
Was recommended here by my sister. I love the truck I picked up from these guys. Vince is great to work with in sales and knows just what to put you in. I would come back and purchase again.
Ryan Sutton
They couldn’t find the vehicle I was looking for. That raises questions. It was on the website, in their inventory but no one knew where it was. Suspicious.
Shelton B
I have Ram 3500 I use for trucking purposes. Chris in Service Department took me right in on Good Friday. It was apparent they had a full schedule. They worked me in, diagnosed my issue and instead of having me wait a day for a simple part to come in, they took a new part off one of their trucks and had me back in running they same day. If you are traveling in Laramie Wyoming and need service/repair have confidence with this dealership. 👍🏻
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